Business Administration
Study Guide Questions
Course Introduction
Business Administration explores the fundamental principles and practices involved in managing and operating organizations effectively. This course covers core topics such as organizational behavior, marketing, finance, human resource management, operations, and strategic planning. Students are introduced to analytical tools and decision-making frameworks to solve business challenges and improve operational efficiency. Through case studies, practical exercises, and group projects, learners develop skills in leadership, communication, problem-solving, and ethical decision-making, preparing them for diverse roles in both the public and private sectors.
Recommended Textbook
Managing Human Resources 6th canadian edition by Monica Belcourt
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16 Chapters
1643 Verified Questions
1643 Flashcards
Source URL: https://quizplus.com/study-set/1020 Page 2
Chapter 1: The World of Human Resources Management
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97 Verified Questions
97 Flashcards
Source URL: https://quizplus.com/quiz/20214
Sample Questions
Q1) What is the first step in choosing an HRIS system for your organization?
A) Go with the system that will have the biggest "bang for your buck."
B) Go with the system that is compatible with your current systems.
C) Go with the system that meets the majority of your needs.
D) Go with the system that fits the organization's employee base.
Answer: D
Q2) In general, many companies are realizing diminished demand for "touch labour" and an increasing demand for "knowledge workers."
A)True
B)False Answer: True
Q3) Employees today are less likely to define success only in terms of financial gain.
A)True
B)False
Answer: True
Q4) Currently, the percentage of women in the labour force is 35 percent.
A)True
B)False Answer: False
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Chapter 2: Strategy and Human Resources Planning
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98 Verified Questions
98 Flashcards
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Sample Questions
Q1) National and regional unemployment rates are often considered a general barometer of labour supply.
A)True
B)False
Answer: True
Q2) Management forecasts are quantitative measurements of future employment needs.
A)True
B)False
Answer: False
Q3) Core competencies provide a long-term basis for technological innovation, product development, and service delivery.
A)True
B)False
Answer: True
Q4) Staffing tables provide data on external labour supply sources.
A)True
B)False
Answer: False
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Chapter 3: Equity and Diversity in Human Resources Management
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103 Verified Questions
103 Flashcards
Source URL: https://quizplus.com/quiz/20216
Sample Questions
Q1) The development of an external workforce profile is an important tool in employment equity planning.
A)True
B)False Answer: False
Q2) Which of the following is an important reason behind implementing a diversity initiative?
A) to expand the organization's global perspective
B) to avoid human rights complaints
C) to capitalize on emerging markets in third world countries
D) to comply with Canadian legal requirements
Answer: C
Q3) Human rights legislation is the cornerstone of equity legislation.
A)True
B)False Answer: True
Q4) Managing diversity is primarily a moral issue.
A)True
B)False Answer: False
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Chapter 4: Job Analysis, Employee Involvement, and
Flexible Work Schedules
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102 Verified Questions
102 Flashcards
Source URL: https://quizplus.com/quiz/20217
Sample Questions
Q1) Which of the following terms refers to systematically investigating jobs by following a number of predetermined steps specified in advance?
A) job design
B) job evaluation
C) job analysis
D) job examination
Q2) Team synergy is heightened when team members engage in behaviours such as support, active listening, consensus decision making, and which of the following?
A) unanimity
B) prioritizing options
C) regular meeting times
D) disagreement
Q3) Job analysis is an important step toward ensuring an organization's HR practices are valid and job-related.
A)True
B)False
Q4) What are the advantages and disadvantages of flextime or flexible working hours?
Q5) Discuss the job characteristics that motivate employees.
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Chapter 5: Expanding the Talent Pool: Recruitment and Careers
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96 Verified Questions
96 Flashcards
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Sample Questions
Q1) Which of the following is the LEAST significant factor in career counselling?
A) the employee's current job activities and performance
B) the employee's past career decisions
C) the employee's personal and career interests and goals
D) the employee's personal skills
Q2) Yield ratios can help indicate which recruitment sources are most effective at producing qualified job candidates.
A)True
B)False
Q3) Sukhi is an excellent engineer and has been promoted three times within her current organization-she is now at the top level of engineering. She loves being an engineer, but the organization has now offered her a very lucrative position as a manager. If she wants to continue to be promoted, the only way is to move into management, since there are no higher engineering jobs for her. Which of the following programs would benefit Sukhi?
A) a boundaryless career
B) competency analysis
C) dual career tracking
D) a structural career plateau
Q4) What are the advantages and disadvantages of internal recruitment?
Page 7
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Chapter 6: Employee Selection
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Most organizations require application forms to be completed because they provide a fairly quick and systematic means of obtaining a variety of information about the applicant.
A)True
B)False
Q2) If a work sample test includes major job functions and predicts job success, it has content validity.
A)True
B)False
Q3) Compare and contrast the following four interview approaches: (1) nondirective interview, (2) structured interview, (3) situational interview, and (3) behavioural description interview.
Q4) Which of the following lists of information sources about job candidates is ranked from most useful to least useful?
A) applications, background checks, graphology
B) polygraph tests, graphology, applications
C) graphology, background checks, biographical information blanks
D) polygraphs, biographical information blanks, graphology
Q5) Define the concepts of reliability and validity.
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Chapter 7: Training and Development
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107 Verified Questions
107 Flashcards
Source URL: https://quizplus.com/quiz/20220
Sample Questions
Q1) Training plays a central role in strengthening the competencies that give organizations their competitive advantage.
A)True
B)False
Q2) Which of the following is the most common method used for training nonmanagerial employees?
A) vestibule training
B) computer-based instruction
C) on-the-job training
D) apprenticeships
Q3) Instructional objectives might include all of the following phrases EXCEPT which of the following?
A) "to repair leaking valves"
B) "to appreciate diversity in the workplace"
C) "to assemble components in the proper order"
D) "to calculate the percentage of waste"
Q4) Behaviour modification seeks to gradually shape trainee behaviour using reinforcement.
A)True
B)False
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Chapter 8: Appraising and Improving Performance
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118 Verified Questions
118 Flashcards
Source URL: https://quizplus.com/quiz/20221
Sample Questions
Q1) Which of the following is a major advantage of a behaviourally anchored rating scale?
A) It requires a great deal of employee participation, which leads to acceptance.
B) The rating scale can be used across many jobs.
C) It takes a relatively short time to develop.
D) It allows the appraiser to observe rather than judge.
Q2) Contrast errors are most likely when raters are required to rank employees in order from the best to the poorest.
A)True
B)False
Q3) Developmental purposes for performance appraisal include validating selection criteria and meeting legal requirements.
A)True
B)False
Q4) Which of the following best describes a behaviourally anchored rating scale?
A) It typically has construct validity.
B) It typically has content validity.
C) It can be used to rate employees across many different jobs.
D) It costs the least to develop.
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Chapter 9: Managing Compensation
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106 Verified Questions
106 Flashcards
Source URL: https://quizplus.com/quiz/20222
Sample Questions
Q1) A point manual can be used to determine the external equity of a job.
A)True
B)False
Q2) As the year 2000 approached, many organizations hired "young" and "inexperienced" information technology (IT) specialists to help address the Y2K problem. Many of these new hires were paid high compensation that brought them very close to the compensation earned by experienced IT specialists working with these companies. Which of the following can such a practice lead to?
A) wage inversion
B) pay equity
C) wage-rate compression
D) high turnover across the board
Q3) Managers will group similar jobs into a pay grade in order to help with the setting of wages for all jobs.
A)True
B)False
Q4) Explain competence-based pay, including its advantages and disadvantages. Include in your discussion the practice of broadbanding.
Q5) Briefly explain the different job evaluation systems.
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Chapter 10: Pay For Performance: Incentive Rewards
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102 Verified Questions
102 Flashcards
Source URL: https://quizplus.com/quiz/20223
Sample Questions
Q1) Which of the following is an advantages of piece rate pay systems?
A) They allow for teamwork.
B) They have a direct link to performance.
C) They help to groom better managers.
D) They allow employees to break down their work piece by piece.
Q2) A weakness of profit-sharing plans is that employees do not have total control over the profitability of the organization.
A)True
B)False
Q3) Because profit-sharing plans often fail to pay off for several years in a row, they can have limited motivational value.
A)True
B)False
Q4) Which of the following would NOT be a problem with merit raises?
A) if they are based upon objective, measurable criteria
B) if they are based upon the rise in the cost of living
C) if they are based on subjective performance appraisals
D) if they are tied to the length of service of the employee
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Chapter 11: Employee Benefits
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/20224
Sample Questions
Q1) Stella Vickram will receive a pension of $2,500 per month if she continues to work with ABC Media until she retires. She is now 45 years old. What type of plan is this?
A) a contributory plan
B) a noncontributory plan
C) a defined contribution plan
D) a defined benefit plan
Q2) A primary objective of most benefits programs is to increase turnover.
A)True
B)False
Q3) Compare and contrast the risks to the employee in regard to defined-contribution and defined-benefit pension plans.
Q4) In a defined benefit plan, the retirement benefit is determined according to a pre-determined formula.
A)True
B)False
Q5) Once extremely popular, group life insurance for employees has steadily declined in use.
A)True
B)False
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Chapter 12: Safety and Health
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98 Verified Questions
98 Flashcards
Source URL: https://quizplus.com/quiz/20225
Sample Questions
Q1) Under workers' compensation, injured workers are entitled to a cash payout in the case of permanent disability.
A)True
B)False
Q2) It is the supervisor's duty to ensure that workers use or wear safety equipment, devices, or clothing.
A)True
B)False
Q3) Which of the following is NOT a high-risk work circumstance associated with workplace violence?
A) interacting with the public
B) dealing with the exchange of money
C) working with information technology
D) working alone
Q4) Alcoholism primarily affects blue-collar workers.
A)True
B)False
Q5) Employers have many responsibilities in providing safe workplaces for employees.
A)True
B)False
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Chapter 13: Employee Rights and Discipline
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97 Verified Questions
97 Flashcards
Source URL: https://quizplus.com/quiz/20226
Sample Questions
Q1) Which of the following is NOT an organizational benefit of using arbitration to resolve an employer-employee discrimination complaint?
A) With arbitration, time delays can be avoided.
B) With arbitration unfavourable publicity can be avoided.
C) Arbitration does not involve anyone external to the organization.
D) Arbitration usually results in savings in litigation costs.
Q2) What is a key characteristic of an implied employment contract?
A) It is valid only if in writing.
B) It contains terms that judges read into employment contracts when the written contract does not expressly deal with the matter.
C) It exists after an employee passes his or her probation period.
D) It covers approximately 90 percent of the Canadian workforce.
Q3) The step between a verbal warning and termination in progressive discipline is the disciplinary interview.
A)True
B)False
Q4) Mediation is a formal process resulting in compromise.
A)True
B)False
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Chapter 14: The Dynamics of Labour Relations
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108 Verified Questions
108 Flashcards
Source URL: https://quizplus.com/quiz/20227
Sample Questions
Q1) Assume that the Canadian Union of Public Employees (CUPE) is representing essential workers in a hospital. The hospital's administration and the union are deadlocked in negotiations. What is a likely solution to this impasse?
A) decertification of CUPE
B) compulsory binding arbitration
C) a strike
D) counselling
Q2) National unions retain most of the decision-making authority over local unions.
A)True
B)False
Q3) Labour boards generally have representatives from which of the following groups?
A) third-party representatives and managers
B) academia and management
C) academia and public servants
D) labour and management
Q4) Mediation is the only form of third-party resolution that results in binding recommendations.
A)True
B)False
Q5) Explain the impact of unionization on managers.
Page 16
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Chapter 15: International Human Resources Management
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) Some Japanese firms, such as Matsushita and NEC, tend to operate as domestic firms but see the whole world domestically-that is, as their market. What type of firms are these?
A) transnational firms
B) multinational firms
C) global firms
D) international firms
Q2) Expressions such as "tabling a subject" and "it is inconvenient" may have meanings in other cultures that are very different from their North American meanings.
A)True
B)False
Q3) Anna works as a compensation manager for IDL Inc., a multinational firm located in British Columbia. She has been posted to Hong Kong on an assignment. What type of employee is Anna?
A) a host-country national
B) an expatriate
C) an international manager
D) a third-country national
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Chapter 16: Creating High Performance Work Systems
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95 Verified Questions
95 Flashcards
Source URL: https://quizplus.com/quiz/20229
Sample Questions
Q1) HR managers should take a systems approach to HR practices and policies to maximize the value and output of the firm's human resources in conjunction with organizational strategy.
A)True
B)False
Q2) High-performance work systems depend on the shift from touch labour to which of the following types of work?
A) knowledge
B) managerial
C) scientific
D) technical
Q3) Connecting rewards to organizational performance generally ensures fairness, and tends to focus on the employees of the organization.
A)True
B)False
Q4) Skills, knowledge, and abilities that are not equally available to all organizations are known as rare.
A)True
B)False
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