Business Administration Study Guide Questions
Course Introduction
Business Administration is a foundational course that introduces students to the essential principles and practices involved in managing and operating a business. The course covers key topics such as organizational structure, management functions, marketing, finance, operations, and human resources. Students will learn about the decision-making processes that drive effective business strategies, as well as the ethical and global considerations that impact modern organizations. Through case studies, group projects, and real-world examples, this course equips students with the critical thinking and analytical skills necessary for success in a variety of business environments.
Recommended Textbook
Essentials of Contemporary Management 5th Edition by Gareth Jones
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14 Chapters
1506 Verified Questions
1506 Flashcards
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Page 2
Chapter 1: The Management Process Today
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Which of the following is true of efficiency?
A) It is a measure of the appropriateness of the goals that managers have selected for the organization to pursue.
B) Organizations are efficient when managers choose appropriate goals and then achieve them.
C) Lesser the efficiency, higher the organizational performance.
D) Organizations are efficient when managers minimize the amount of input resources.
E) Organizations are efficient when managers maximize the amount of time needed to produce a given output of goods.
Answer: D
Q2) The job-specific skills required to perform a particular type of work at a high level are a part of a manager's:
A) human skills.
B) communication skills.
C) interpersonal skills.
D) technical skills.
E) conceptual skills.
Answer: D
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Page 3
Chapter 2: Values, Attitudes, Emotions, and Culture: The
Manager As a Person
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108 Verified Questions
108 Flashcards
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Sample Questions
Q1) Emotions are more intense feelings than moods and are long-lived.
A)True
B)False
Answer: False
Q2) As the night manager of Spicy Bites,Ronald feels competent,deserving,and capable of handling most situations.Ronald:
A) has an external locus of control.
B) has low sense of achievement.
C) has high self-esteem.
D) is highly hedonistic.
E) is highly self-critical.
Answer: C
Q3) The tendency of a manager to feel distressed and to be critical of himself/herself and others is called negative affectivity.
A)True
B)False
Answer: True
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Page 4
Chapter 3: Managing Ethics and Diversity
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110 Verified Questions
110 Flashcards
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Sample Questions
Q1) According to the federal Glass Ceiling Commission Report,African-Americans have the hardest time being promoted.
A)True
B)False
Answer: True
Q2) _____ is dissimilarities among people due to age,gender,race,ethnicity,religion,sexual orientation,socioeconomic background,education,experience,physical appearance,capabilities/disabilities,and any other characteristic that is used to distinguish between people.
A) Flexibility
B) Solidarity
C) Universality
D) Abstrusity
E) Diversity
Answer: E
Q3) Federal law prohibits discrimination based on sexual orientation.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Managing in the Global Environment
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110 Flashcards
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Sample Questions
Q1) Discuss the results of globalization.
Q2) A society that highly values persistence in attempting to achieve goals is said to have:
A) low power distance.
B) high power distance.
C) long-term orientation.
D) short-term orientation.
E) uncertainty avoidance.
Q3) The degree to which people in a society accept the idea that inequalities in the well being of its citizens are due to differences in people's intellectual capabilities is known as: A) referent power.
B) absolute power.
C) free-market power.
D) power distance.
E) mixed power.
Q4) Customers are the most important group in the success of any company.Discuss the various types of customers that exist for Dell Computer and discuss how Dell needs to respond differently to the needs of its different customer groups if it is to be successful.
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Chapter 5: Decision Making, Learning, Creativity, and Entrepreneurship
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112 Verified Questions
112 Flashcards
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Sample Questions
Q1) Explain the different ways by which organizations can promote intrapreneurship.
Q2) Managers can use a variety of techniques in group decision-making situations to counteract situations in which the group is suffering from groupthink or cognitive biases.Two such techniques have been shown to be especially useful in such situations.Discuss these two techniques.
Q3) According to Senge's concept of the learning organization,team learning is less important than individual learning when trying to increase organizational learning.
A)True
B)False
Q4) Decision making is programmed when managers need to repeatedly make new judgments about what should be done.
A)True
B)False
Q5) Peter Senge has identified five principles that can be used by an organization to create "a learning organization." Discuss any three of these principles.
Q6) March and Simon developed three important concepts in their administrative model of decision making.Discuss these three concepts.
Page 7
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Chapter 6: Planning, Strategy, and Competitive Advantage
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110 Verified Questions
110 Flashcards
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Sample Questions
Q1) Managers should attempt to collect and use all available information in the organization's planning process.Which of the following aspects of planning is being emphasized?
A) Unity
B) Flexibility
C) Continuity
D) Accuracy
E) Synergy
Q2) Which of the following levels of an organization contains the organization's marketing department,R&D department,and human resources department?
A) Functional level
B) First-line level
C) Corporate level
D) Business level
E) Divisional level
Q3) The major advantage of a multidomestic strategy is that managers may be able to gain market share or charge higher prices for their products.
A)True
B)False
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Page 8
Chapter 7: Designing Organizational Structure
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) As an organization grows and begins to produce a wider range of products,a functional structure becomes more efficient and effective.
A)True
B)False
Q2) Organizational design reflects the organization's mission statement irrespective of the situation.
A)True B)False
Q3) The number of subordinates who report directly to a manager is known as the hierarchy of authority for that manager.
A)True
B)False
Q4) Discuss four ways in which a manager could redesign the job of a subordinate to enrich that subordinate's job.
Q5) A division is a collection of departments that work together within the organization to produce the product.
A)True B)False
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Chapter 8: Control, Change, and Entrepreneurship
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112 Verified Questions
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Sample Questions
Q1) Which of the following are formal target-setting,monitoring,evaluation,and feedback systems that provide managers with information about whether the organization's strategy and structure are working efficiently and effectively?
A) Operating systems
B) Organizational systems
C) Control systems
D) Recurrent systems
E) Concurrent systems
Q2) The control function is limited to reacting to events in a business,after the events have already occurred.
A)True
B)False
Q3) The first step in the control process is to evaluate results in terms of performance standards.
A)True
B)False
Q4) Discuss the need to balance two opposing forces in the control process that influences the way organizations change.
Q5) How does organizational culture help managers exert control over subordinates?
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Chapter 9: Motivation
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Sample Questions
Q1) Behavior that is performed by an employee to acquire a material reward,to acquire a social reward,or to avoid punishment is referred to as:
A) extrinsically motivated behavior.
B) equitable behavior.
C) vicarious behavior.
D) intrinsically motivated behavior.
E) contingent behavior.
Q2) Extinction is the process where managers eliminate whatever is reinforcing the dysfunctional behavior.
A)True
B)False
Q3) Negative reinforcement is primarily used to remove the performance of functional behaviors within the organization.
A)True
B)False
Q4) Effort refers to whether an employee keeps trying or gives up,when faced with obstacles in an organization.
A)True
B)False
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Chapter 10: Leaders and Leadership
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104 Verified Questions
104 Flashcards
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Sample Questions
Q1) When leaders show their subordinates that they trust and respect them,they are trying to initiate structure.
A)True
B)False
Q2) Which of the following is NOT a potential leadership substitute?
A) Subordinates' skill levels
B) Interesting work
C) Self-managing work groups
D) Ambiguous, novel situations
E) Empowerment
Q3) Leadership is the process by which a person exerts influence over other people and inspires,motivates,and directs their activities to help achieve group or organizational goals.
A)True
B)False
Q4) Contingency models suggest that a manager who is effective in one situation is likely to be effective in all leadership situations.
A)True
B)False
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Chapter 11: Effective Team Management
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105 Flashcards
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Sample Questions
Q1) When group cohesiveness is high,individuals strongly value their group membership,whereas when group cohesiveness is low,group members do not find their group particularly appealing.
A)True
B)False
Q2) What can a manager do to discourage social loafing in a group?
A) Create large groups
B) Focus on recognizing the group's performance as a whole
C) Downplay individual contributions
D) Assign specific tasks to group members and hold them accountable for their performance
E) Hold the entire team responsible for team performance
Q3) A new product development team for Fountain Cards Limited includes an artist whose job it is to draw the illustrations that will accompany new cards.This artist is acting according to his/her:
A) virtual role.
B) interest group.
C) group role.
D) wishful thinking.
E) groupthink.
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Chapter 12: Building and Managing Human Resources
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108 Verified Questions
108 Flashcards
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Sample Questions
Q1) The Act that made it legal for workers to organize into unions was the:
A) Fair Labor Standards Act.
B) Equal Pay Act.
C) National Labor Relations Act.
D) Civil Rights Act.
E) Equal Employment Opportunity Act.
Q2) In a 360-degree appraisal,a variety of people,beginning with the manager and including peers or coworkers,subordinates,superiors,and sometimes even customers or clients,appraise a manager's performance.
A)True
B)False
Q3) Peers are the most common appraisers of performance.
A)True
B)False
Q4) The NLRB conducts certification elections,which are held among the employees of an organization,to determine whether they want a union to represent their interests.
A)True
B)False
Q5) Discuss the 360-degree performance appraisal.
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Chapter 13: Communication and Information Technology Management
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) Irrelevant information is useless and may actually hurt the performance of a busy manager who has to spend valuable time determining whether information is relevant.
A)True
B)False
Q2) The most advanced types of management information systems (MIS)systems are known as:
A) expert systems.
B) operations information systems.
C) real-time systems.
D) transaction-processing systems.
E) decision support systems.
Q3) Minimally rich information is often required to coordinate and control an enterprise and to make informed decisions.
A)True
B)False
Q4) The term "data" refers to raw,unsummarized facts.
A)True
B)False
Page 15
Q5) Discuss the meaning of a "decision support system".
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Chapter 14: Operations Management: Managing Vital
Operations and Processes
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112 Verified Questions
112 Flashcards
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Sample Questions
Q1) Describe the three basic facility layouts.
Q2) _____ is a technique that uses IT to develop an ongoing relationship with buyers to maximize the value an organization can deliver to them over time.
A) Customer relationship management
B) Total quantity management
C) Customer experience management
D) Customer perception measurement
E) Resource management
Q3) The concept of "quality" can be applied only to manufacturing organizations,but not to service organizations.
A)True
B)False
Q4) Write a note on improving efficiency and the factors that help enhance this process.
Q5) An organization's employees can be a major source of information about the sources of poor quality products produced by the organization.
A)True
B)False
Q6) Write a note on consumer preferences.
Page 16
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