Business Administration
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Course Introduction
Business Administration provides a comprehensive overview of the foundational principles and practices that drive success in modern organizations. This course covers key topics such as management, organizational behavior, marketing, finance, operations, and strategic planning. Students will learn how to analyze business environments, develop effective leadership strategies, make informed decisions, and apply problem-solving skills in real-world scenarios. By blending theoretical frameworks with practical applications, the course prepares students for a wide range of roles in the business sector and equips them with the tools needed to lead and manage teams, projects, and companies effectively.
Recommended Textbook Fundamentals of Management 7th Edition by
Ricky W. Griffin
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1723 Verified Questions
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Chapter 1: Understanding the Managers Job
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Sample Questions
Q1) The fundamental premise of the human relations movement is that the social aspects of the workplace are more important to increasing worker productivity than economic incentives.
A)True
B)False
Answer: True
Q2) Which of the following draws from psychology,sociology,anthropology,economics,and medicine?
A)Organizational behavior
B)Scientific management
C)Classical management perspective
D)Systems perspective
E)Contingency perspective
Answer: A
Q3) Even during the recession,there was a shortage of auto mechanics.Employers increased wages to find people willing to use their conceptual skills.
A)True
B)False
Answer: False
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Page 3
Chapter 2: The Environment of Organizations and Managers
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Sample Questions
Q1) The ____ environment of a business that manufactures top-of-the-line cabinets includes computer-assisted design software that helps to convert wood and people's ideas into lovely,functional cabinets.
A)legal
B)sociocultural
C)technological
D)political
E)economic
Answer: C
Q2) Sony was the first consumer electronics maker with a Google feature built into its TV sets.Sony and Google are an example of a(n)
A)strategic partner.
B)importer.
C)franchise.
D)customer.
E)competitor.
Answer: A
Q3) In general,ethical behavior is behavior that conforms to ____________________.
Answer: social norms
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Chapter 3: Planning and Strategic Management
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Sample Questions
Q1) Coca-Cola uses the same recipe for coke around the world,but it changes the packaging and marketing.Coca-Cola uses a single-product strategy.
A)True
B)False
Answer: False
Q2) In the BCG matrix,businesses are classified on the basis of the ___________________________________ they hold and the growth rate of that market.
Answer: market share
Q3) The human resource administrator was following a policy when he offered a candidate a job and started the salary negotiation process.
A)True
B)False
Answer: True
Q4) Microsoft's Hotmail user numbers were stagnant,so Microsoft overhauled the system.Hotmail is in the ____________________ stage of the product life cycle.
Answer: maturity
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5
Chapter 4: Managing Decision Making
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Sample Questions
Q1) At least one member of a group or team should be assigned the role of devil's advocate.
A)True
B)False
Q2) Will has a stack of resumes.He throws out all the ones without a masters degree.Which criterion for evaluating a decision alternative do these candidates fail to meet?
A)Consequences
B)Bounded rationality
C)Satisficing
D)Satisfactoriness
E)Feasibility
Q3) Imagine you have just earned the responsibility to hire your first administrative assistant.You have three applicants to choose from.Describe the possible impact of intuition,political forces,risk propensity,ethics,and escalation of commitment on your decision making.
Q4) The least common decision making condition is the state of certainty.
A)True
B)False
Q5) Compare and contrast the two types of decisions.
Page 6
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Chapter 5: Entrepreneurship and New Venture Management
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Sample Questions
Q1) Dr.Ting developed the first blood pressure watch to monitor blood pressure for twenty-four hours.He has a first-mover advantage.
A)True
B)False
Q2) Claire Morris,founder of Charmed by Claire,has used only personal resources to finance her business.This is the most common form of entrepreneurial financing.
A)True
B)False
Q3) Why should a new entrepreneur,who has to be careful how she spends every penny,join the National Federation of Independent Businesses (NFIB)?
A)The organization offers excellent networking opportunities.
B)The organization is the source of financial resources.
C)The organization is full of venture capitalists.
D)The organization provides generic promotional campaigns free of charge to new businesses.
E)There is no good reason for wasting money on this organization.
Q4) If you were an entrepreneur,which industry would you enter? Why?
Q5) You have a great idea for a new children's toy.Describe your financing options.
Page 7
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Chapter 6: Organization Structure and Design
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Sample Questions
Q1) Which of the following is characteristic of the U-form design?
A)Low requirement for coordination across departments
B)Least effective for small organizations
C)Responsibility for coordination and integration delegated to lower levels of management
D)Departmentalization based on the kind of work being done
E)Characterized by product teams
Q2) Bill works at a fast-food establishment.He spends an hour taking orders,an hour cooking meat,an hour at the drive thru,and an hour cleaning up.Bill has job enlargement.
A)True
B)False
Q3) The major advantage of the H-form structure is the simplicity associated with the similarity of the businesses that make up the organization.
A)True
B)False
Q4) A(n)____________________ is effective when a large number of people must be treated equally and fairly.
Q5) The bureaucratic model of organization design is based on what assumptions?
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Chapter 7: Organization Change and Innovation
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Sample Questions
Q1) In general,the most common cause of worker resistance to change is A)threatened self-interests.
B)uncertainty.
C)different perceptions.
D)feelings of loss.
E)participation.
Q2) Hurricane Irene pummeled the pumpkin crop for the Northeast.Wholesalers reached out to growers in the Midwest and Canada as prices more than doubled.Hurricane Irene created change in the area of A)people.
B)operations.
C)structure and design.
D)facilitation.
E)None of these.
Q3) The process used by an organization to transform inputs into outputs is known as A)reengineering.
B)innovation.
C)technology.
D)radical innovation.
E)incremental innovation.
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Chapter 8: Managing Human Resources in Organizations
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Sample Questions
Q1) Jan is an average salesperson.She tends to make her sales quota four out of every five months.Last month she closed the largest sale that her company has ever made in its history.Even though there is no indication that she is now an exceptional salesperson,her supervisor ranked her as one.This is an example of how a ____ can influence a performance appraisal.
A)recency error
B)halo error
C)leniency error
D)severity error
E)average error
Q2) Within certain predetermined limits,incentive plans allow employees to choose the levels of various benefits that will best suit their own needs.
A)True
B)False
Q3) The National Labor Relations Act is also known as the Wagner Act.
A)True
B)False
Q4) The ___________________________________ is charged with enforcing Title VII as well as several other employment-related laws.
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Chapter 9: Basic Elements of Individual Behavior in Organizations
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Sample Questions
Q1) Officers in the US military have no control over employee pay.It is all based on time of service and rank.The military uses medals and ribbons to acknowledge excellence.The medals are an example of the inducement
A)pay.
B)job security.
C)benefits.
D)career opportunities.
E)status.
Q2) The extent to which the contributions of a manager match the inducements given by the organization is called the happiness factor.
A)True
B)False
Q3) A(n)___________________________________ is the overall set of expectations held by an individual about what he or she will contribute to the organization and what the organization will provide to the individual.
Q4) Discuss what is meant by the concept of "workplace behavior" and how it can affect the effectiveness of the organization.
Q5) GAS is the acronym for ___________________________________ Syndrome.
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Chapter 10: Managing Employee Motivation and Performance
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Sample Questions
Q1) Idalia works as an entry-level consultant at a management consulting firm.Partners in the firm make about 10 times more salary than do entry-level consultants.Which principle of reward systems is her employer violating?
A)Meet the needs of individuals for basic necessities
B)Pay rewards comparable to other organizations' rewards
C)Distribute rewards fairly throughout the organization
D)Recognize that different people need different rewards
E)All of these
Q2) When Madeline lived in Korea she decided to cook enchiladas.The store she used had sold out of sour cream.Madeline substituted onion chip dip.Madeline's motivation to think creatively began with the store's
A)deficiency.
B)need.
C)resource.
D)environment.
E)All of these.
Q3) The motivation process begins with a(n)____________________. or
Q4) Ratio schedules of reinforcement are all based on ____________________.
Page 12
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Chapter 11: Leadership and Influence Processes
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Sample Questions
Q1) What is the significance of strategic,cross-cultural,and ethical leadership in contemporary business?
Q2) In Fiedler's model,favorable situations are those that have good leader-member relations,a(n)____ task,and ____ leader position-power.
A)unstructured; weak
B)structured; strong
C)unstructured ; weak
D)Structured; strong
E)None of these.
Q3) Which of the following is a situational leadership model?
A)Trait approach
B)Michigan studies
C)Ohio State studies
D)Leadership Grid
E)Path-goal theory
Q4) All managers have ____________________ power.
Q5) The behaviors of top leaders are being scrutinized more than ever.
A)True
B)False
Q6) Briefly describe the Leader-Member Exchange approach.
Page 13
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Chapter 12: Communication in Organizations
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Sample Questions
Q1) Discuss three of the organizational barriers to communication.Then,give one business example of each and discuss how each of these barriers can be overcome in communication within organizations.
Q2) When the various business units of the organization compile information about themselves and make this information available to the other business units of the organization,this system is called a(n)
A)Internet.
B)expert system.
C)EIS.
D)TPS.
E)intranet.
Q3) Information that provides all of the relevant facts about a situation is described as ____________________.
Q4) Briefly describe the impact that improvements in electronic communication have had on organizational communication.What is the impact of social media on business?
Q5) ____________________ communication takes place between two or more colleagues at the same level in the organization.
Q6) When is e-mail an inappropriate form of communication?
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Chapter 13: Managing Work Groups and Teams
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Sample Questions
Q1) Norming,the final stage of group or team development,is also slow to develop.At this stage,the team really begins to focus on the problem at hand.
A)True
B)False
Q2) Jim is the unofficial leader of the group.When he makes an outlandish proposal,everyone takes it seriously.But if Bill had proposed the same thing he would have been ridiculed.This is an example of norm ____________________.
Q3) Which of the following factors tends to increase group cohesiveness?
A)Large size
B)Disagreement on goals
C)Intragroup competition
D)Domination by one member
E)Favorable evaluation
Q4) Which of the following is NOT a characteristic of a group in an organization?
A)It has a specific number of people.
B)Its members regularly interact.
C)It is created to accomplish a goal.
D)It can evolve inside the normal organization structural boundaries.
E)It can evolve outside the normal organization structural boundaries.
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Chapter 14: Basic Elements of Control
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Sample Questions
Q1) Strategic control is primarily the responsibility of ____________________ executives.
Q2) According to your text,strategic control is especially critical for which type of organizations?
A)Conglomerate
B)Small
C)Entrepreneurial
D)International
E)None of these.
Q3) Secretary of Defense,Gates,shifted the pentagon's budget from expensive,high tech weapon systems to timely,responsive systems.Small defense contractors were more responsive to the change and won more contracts.In this case ____ control helped the small companies.
A)physical
B)information
C)structural
D)financial
E)strategic
Q4) A control system that can adapt to change as needed is said to be
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Chapter 15: Managing Operations, quality, and Productivity
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Sample Questions
Q1) The problems,challenges,and opportunities faced by operations managers revolve around the acquisition and utilization of resources for conversion.
A)True
B)False
Q2) Which of the eight dimensions of quality refers to a measure of product life?
A)Reliability
B)Durability
C)Serviceability
D)Features
E)Perceived quality
Q3) The earliest form of automation¾machine-controlled devices¾were first developed
A)in the 1700s.
B)in the 1800s.
C)in the 1900s.
D)after the year 2000.
E)None of these.
Q4) Describe the use of operations,purchasing,and inventory management to achieve quality.
Q5) Right Management Consulting is part of the ____________________ sector of the economy.
17
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