Business Administration Practice Exam
Course Introduction
Business Administration is a multidisciplinary course that introduces students to the fundamental principles and practices of managing organizations in todays dynamic business environment. The curriculum covers essential topics such as organizational structure, management theories, decision-making, human resources, marketing, accounting, finance, and operations management. Students will develop critical thinking, leadership, and problem-solving skills through case studies, group projects, and real-world scenarios. By the end of the course, learners will have a comprehensive understanding of how businesses operate, how to analyze and address business challenges, and the competencies required for effective administration and leadership in a variety of organizational settings.
Recommended Textbook
MGMT 3rd Canadian Edition by Chuck Williams
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Page 2
Chapter 1: Management
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Sample Questions
Q1) Suncor has experienced significant financial and operational challenges in the previous three years. Who is expected to develop the long-term plans needed to ensure the company's stability and survival?
A)supervising manager
B)top manager
C)first-line manager
D)middle manager
Answer: B
Q2) The decisional roles consist of four subroles: entrepreneur,disturbance handler,resource allocator,and spokesperson.
A)True
B)False
Answer: False
Q3) Henry Mintzberg concluded that managers fulfill three major roles while performing their jobs. These roles are categorized as interpersonal roles,organizational roles,and decisional roles.
A)True
B)False
Answer: False
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Page 3
Chapter 2: Organizational Environments and Cultures
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Q1) Which of the following is a step in the process that managers use to make sense of their changing environments?
A)adopting perceptual re-engagement
B)engaging in environmental laddering
C)acting on threats and opportunities
D)creating strategic windows
Answer: C
Q2) More premature babies than ever before are surviving due to improvements in medical knowledge and care. Which component of hospitals has this improvement influenced?
A)technological
B)sociocultural
C)economic
D)demographic
Answer: A
Q3) Advocacy groups cannot directly regulate organizational practices.
A)True
B)False
Answer: True
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Page 4
Chapter 3: Ethics and Social Responsibility
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Q1) Which term is used to describe the degree of concern people have about activities that question moral standards?
A)ethical intensity
B)social consensus
C)temporal immediacy
D)magnitude of consequences
Answer: A
Q2) Which of the following offsets a company's costs of being socially responsible?
A)a better product or corporate reputation that results in stronger sales or higher profit margins
B)higher employee morale that results in less turnover costs
C)better government relations that results in higher tax credits and other incentives
D)a higher corporate profile in the media that results in less likelihood of boycotts or other negative social responses
Answer: A
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Chapter 4: Planning and Decision Making
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Q1) What type of plan would be used to create the festivities to celebrate the 100-year anniversary of a manufacturer?
A)single-use plan
B)contingency plan
C)scenario plan
D)standing plan
Q2) In July 2014,Rogers Communications saw second-quarter revenues of $3.21 billion and announced a plan to boost revenue. Which classical management function would be instrumental in achieving this goal?
A)motivating
B)research and development
C)planning
D)marketing
Q3) Refer to Narrative 4-2. Which statement sums up the primary problem at WestJet?
A)Its customers are not brand loyal.
B)Its advertising campaigns are ineffective.
C)Its aircraft fleet represented a constraint.
D)Its expansion plans were too ambitious.
Q4) List the steps in effective planning.
Q5) List the eight steps in the rational decision-making process.
Page 6
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Chapter 5: Organizational Strategy
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Q1) Which course of action is most appropriate for top managers when their firm has achieved a sustainable competitive advantage?
A)adjusting or changing strategic reference points
B)taking advantage of opportunities
C)developing a "red ocean" strategy
D)developing a retrenchment strategy
Q2) Which of the following is intangible?
A)core capabilities
B)competitive advantages
C)strengths and weaknesses
D)distinctive competencies
Q3) Which of the following is a problem strongly associated with top managers?
A)competitive dissonance
B)differentiation discrepancy
C)strategic inertia
D)competitive inertia
Q4) Blue ocean strategy suggests firms should exploit existing demand.
A)True
B)False
Q5) Differentiate between competitive inertia and strategic dissonance.
Page 7
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Chapter 6: Innovation and Change
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Sample Questions
Q1) The term innovation streams refers to patterns of innovation over time that can create a sustainable competitive advantage.
A)True
B)False
Q2) Refer to Narrative 6-3. Which of the following stages did Athabasca University enter as it tried to compete with its online executive MBA product?
A)technological adaptation
B)the era of dominant design
C)the technological growth stage
D)discontinuous change
Q3) Which type of change is the General Electric Workout?
A)activity-oriented change
B)results-driven change
C)generational change
D)vision-driven change
Q4) What are innovation streams? Describe a typical innovation stream.
Q5) Provide one example of a common error made by managers when they lead change at each of the three steps of the change process.
Q6) Define creativity. Explain its relationship to organizational innovation.
8
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Chapter 7: Global Management
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Sample Questions
Q1) Which of the following regional trade agreements liberalizes trade between countries more than any other such agreement?
A)Maastricht Treaty of Europe
B)Association of South East Nations
C)Asia-Pacific Economic Cooperation agreement
D)North American Free Trade Agreement
Q2) Minimizing or adapting to the political risk inherent to global business makes use of joint ventures and collaborative contracts. What strategy does this statement describe?
A)defence strategy
B)control strategy
C)cooperation strategy
D)avoidance strategy
Q3) What is the term for a nontax method of increasing the cost or reducing the volume of imported goods?
A)tariff
B)nontariff barrier
C)trade roadblock
D)risk-aversive boycott
Q4) Briefly explain how companies can assess the growth potential of new markets.
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Chapter 8: Designing Adaptive Organizations
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Sample Questions
Q1) Robert Strickland works in the legal department at a large consumer products manufacturer. His job is to craft warnings on package labels. Which of the following defines Strickland's work?
A)line function
B)boundary-spanning role
C)chain of command role
D)staff function
Q2) Delmar works in the sales department of a toy manufacturer. Delmar has several very large retail customers that he spends the majority of time making sure they are well taken care of. What type of function would Delmar's activities be associated with?
A)staff
B)line
C)mechanistic
D)organic
Q3) Product departmentalization organizes work and workers into separate units responsible for particular kinds of customers.
A)True
B)False
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Chapter 9: Leading Teams
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Sample Questions
Q1) Cross-functional teams are purposely composed of employees from different functional areas of the organization.
A)True
B)False
Q2) In which stage of team development do team members adjourn?
A)the de-forming stage
B)the de-norming stage
C)the de-storming stage
D)the storming stage
Q3) Refer to Narrative 9-1. What groups are being created at The House of SHAN to organize employees into?
A)semistructured teams
B)ad hoc committees
C)work teams
D)functional departments
Q4) What is the key to rewarding team behaviours and efforts?
A)team performance rather than individual performance
B)individual efforts rather than team performance
C)someone taking the role of group leader
D)the elimination of social loafing
Page 11
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Chapter 10: Managing Human Resource Systems
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Sample Questions
Q1) Job analyses,job descriptions,and job specifications help companies meet the legal requirement that their human resource decisions be job related.
A)True
B)False
Q2) What are the two kinds of sexual harassment,from a legal perspective?
A)sexual harassment and hostile work environment
B)hostile work environment and bona fide
C)adverse impact and bona fide
D)sexual harassment and adverse impact
Q3) Employment-related laws apply only to selection decisions.
A)True
B)False
Q4) What is an attractive aspect of 360-degree feedback?
A)360-degree feedback is most effective when used to train performance raters.
B)360-degree feedback provides feedback from peer workers only.
C)With the 360-degree feedback approach,feedback comes from four sources.
D)Employees do not provide feedback about their own efforts in the 360-degree feedback approach.
Q5) List and briefly define the three basic kinds of compensation decisions.
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Chapter 11: Managing Individuals and a Diverse Workforce
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Q1) Howard,the president of a dynamic technology company,wishes to promote a relatively new executive,Patricia,to become the company's vice president. In crisis situations,Patricia remains calm and makes others around her maintain control to overcome whatever problem they are facing. Which Big Five Personality Dimension does Patricia exhibit?
A)extraversion
B)conscientiousness
C)emotional stability
D)openness to experience
Q2) Which of the following paradigms has the primary benefit of generally bringing about equal treatment of employees and increasing demographic diversity?
A)the discrimination and fairness paradigm
B)the access and legitimacy paradigm
C)the learning and effectiveness paradigm
D)the personal and integration paradigm
Q3) Differentiate between surface-level diversity and deep-level diversity,and describe the extent to which different required government and voluntary company programs might address diversity management in each of these areas.
Q4) How is surface-level diversity different from deep-level diversity?
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Chapter 12: Motivation
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Sample Questions
Q1) Briefly identify the ways in which managers can use expectancy theory to motivate employees.
Q2) Refer to Narrative 12-1. According to equity theory,what do female athletes likely feel about the outcomes for male athletes?
A)They likely feel male athletes are over-rewarded.
B)They likely feel male athletes are intrinsically rewarded.
C)They likely feel male athletes are under-rewarded.
D)They likely feel male athletes are extrinsically rewarded.
Q3) How can managers use reinforcement theory to motivate their employees?
Q4) According to a survey done on teaching evaluations,engineering students consider the improvement of teaching to be the most important outcome of the evaluation process. What is the degree of motivation to fill out a teaching evaluation form if the engineering students believe their efforts will lead to better teaching?
A)low valence
B)weak expectancy
C)high expectancy
D)high valence
Q5) Define expectancy theory. Identify the theory's three key concepts.
Q6) Briefly explain the relationship between need satisfaction and motivation.
Page 14
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Chapter 13: Leadership
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Sample Questions
Q1) Which of the following is a major concern of managers (as opposed to leaders)?
A)maintaining the status quo
B)inspiring and motivating others
C)taking a long-term view
D)promoting change
Q2) Hot Topic is a fast-growing clothing chain targeted to the alternative teen demographic. Hot Topic's CEO Betsy McLaughlin relies on her employees to locate new trends. McLaughlin consults almost daily with her employees for suggestions on what the stores should carry. She relies on their input before making inventory decisions. Which style of leadership does McLaughlin use?
A)achievement-oriented
B)autonomous
C)charismatic
D)participative
Q3) Within the path-goal model,the achievement-oriented and participative leadership styles directly parallel the key leadership behaviours of initiating structure and consideration,respectively.
A)True
B)False
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Page 15
Chapter 14: Managing Communication
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Q1) W.L. Gore is the company that created Gore-Tex,among many other innovative products. Gore employees (known as "associates")don't have titles or bosses in the traditional sense. Instead,associates make commitments to work on projects that they believe are most worthy of their time. What type of communication is the company encouraging as a result of doing away with traditional titles?
A)upward
B)dyadic
C)horizontal
D)downward
Q2) When Scotiabank,one of Canada's largest financial service providers,wanted to develop a customer-focused sales and service culture,it avoided information overload by limiting the number of communication vehicles used. Top management developed the main messages,which were consistently communicated to all levels of employees throughout the organization. Which type of communication channel is this an example of?
A)downward
B)upward
C)horizontal
D)formal
Q3) List and briefly define the four parts of the perception process.
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Chapter 15: Control
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Sample Questions
Q1) Which measure is used to assess performance in the traditional control systems used at most companies?
A)financial
B)customer
C)value/quality
D)quality/profit
Q2) According to the textbook,which level of waste minimization produces the greatest minimization of waste?
A)waste prevention and reduction
B)recycle and reuse
C)waste treatment
D)waste disposal
Q3) Which of the following is one of the four perspectives measured in the balanced scorecard approach to control?
A)financial perspective
B)policies and procedures perspective
C)management perspective
D)supply chain perspective
Q4) Define benchmarking. List the three steps in this process.
Q5) Explain the term cybernetic and its relevance to the control process.
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Chapter 16: Managing Information in a Global World
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Q1) Which two critical steps are required to make sure that data can be accessed by authorized users and no one else?
A)authentication and authorization
B)authorization and empowerment
C)delegation and authentication
D)delegation and empowerment
Q2) Information is useful when it is timely,accurate,and relevant.
A)True
B)False
Q3) Which of the following costs involves transmitting information from one place to another?
A)processing cost
B)retrieval cost
C)acquisition cost
D)communication cost
Q4) Most expert systems work by using a collection of "if-then" rules to sort through information and recommend a course of action.
A)True
B)False
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Chapter 17: Managing Service and Manufacturing Operations
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Q1) Total quality management (TQM)saved Xerox from bankruptcy when it was badly beleaguered by its Japanese rivals. What would TQM have brought to Xerox to save it from bankruptcy?
A)Every Xerox employee,from the top to the bottom,became focused on meeting or exceeding its customers' needs.
B)The company became committed to satisfying its shareholders.
C)Xerox managers focused on financial goals,using budgets and financial statement ratios to guide their decisions.
D)Xerox adopted a cost-cutting philosophy
Q2) A company that embroiders T-shirts,baseball caps,and backpacks uses 15,000 plain T-shirts annually. The optimal order quantity is 500 shirts. The company embroiders about 150 shirts daily. Which calculations would indicate that the company should place an order approximately every three days?
A)materials requirement planning
B)just-in-time inventory management
C)break-even
D)economic order quantity
Q3) There are two ways to define quality. Describe both of them.
Q4) Briefly describe total quality management (TQM).
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Chapter 18: History of Management
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Q1) Joyce is a manager at a hard goods distribution company. An example of Joyce's responsibility is to ensure that the sales staff is aware of customers that the accounting department has identified as having problems paying their invoices. What type of management does Joyce engage in?
A)administrative management
B)management science
C)information management
D)operations management
Q2) Kraft Foods has created five global product divisions-beverages,snacks,cheese and dairy,convenience meals,and grocery. It also has two marketing divisions-one for North America and the other for everywhere else. According to the systems approach to management,what are these seven divisions examples of?
A)work units
B)functional systems
C)closed systems
D)subsystems
Q3) How is your ability to be a manager influenced by accepting the contingency approach to management as the most effective way to manage?
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