Business Administration
Midterm Exam
Course Introduction
Business Administration is an interdisciplinary course that introduces students to the fundamental principles and practices required to manage and operate an organization successfully. Covering essential topics such as management, marketing, finance, human resources, and operations, the course provides insight into decision-making processes, strategic planning, and effective problem-solving within a business context. Students will develop analytical, leadership, and communication skills through real-world case studies and practical applications, preparing them for various professional roles in diverse business environments.
Recommended Textbook Management 13th Edition by Richard L. Daft
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19 Chapters
3204 Verified Questions
3204 Flashcards
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Page 2
Chapter 1: The World of Innovative Management
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183 Verified Questions
183 Flashcards
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Sample Questions
Q1) Organizational __________ refers to the amount of resources used to achieve an organizational goal.
Answer: efficiency
Q2) Donna Hyde is the head of the finance department at Muumuu Manufacturing, Inc. Her level in the management hierarchy is that of a(n):
A) first-line manager.
B) middle manager.
C) top manager.
D) chief executive officer.
E) operative.
Answer: B
Q3) When an organization is deliberately structured, it is designed to achieve some outcome, such as making a profit.
A)True
B)False
Answer: True
Q4) __________ is identifying goals for future organizational performance and deciding on the tasks and use of resources to attain them.
Answer: Planning
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Chapter 2: The Evolution of Management Thinking
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162 Flashcards
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Sample Questions
Q1) The use of specialization to produce more and better work with the same amount of effort is consistent with Fayol's general management principle of:
A) unity of command.
B) unity of direction.
C) scalar chain.
D) division of work.
E) adequate manpower.
Answer: D
Q2) The scalar chain is a hypothetical chain that provides horizontal links between unionized workers in different departments in an organization.
A)True
B)False
Answer: False
Q3) Big data analytics can be thought of a direct descendant of the behavioral sciences approach to management.
A)True
B)False
Answer: False
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Chapter 3: The Environment and Corporate Culture
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181 Verified Questions
181 Flashcards
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Sample Questions
Q1) Which of the following problems did Melissa face?
A) Culture gap
B) Structural instability
C) Environmental uncertainty
D) Company transformation
E) Legal problems
Answer: C
Q2) Organizations that pay little attention to either cultural values or business results:
A) are unlikely to survive for long.
B) typically receive no help for performance during hard times.
C) are usually profitable in the short run but have difficulty sustaining long-term profitability.
D) are considered high-performance cultures.
E) none of these.
Answer: A
Q3) The __________ includes government regulations at the local, state, and federal levels, as well as political activities designed to influence company behavior.
Answer: legal-political dimension
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Chapter 4: Managing in a Global Environment
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178 Flashcards
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Sample Questions
Q1) As a first step into international business, which two countries are most companies going to today?
A) Russia and Japan
B) Sweden and Germany
C) China and India
D) Brazil and the Philippines
E) Indonesia and Brazil
Q2) A(n) __________ typically receives more than 25 percent of its total sales revenues from operations outside the parent's home country.
Q3) The social value of uncertainty avoidance is evident in countries like Japan which support beliefs that promises certainty and conformity among its citizenry.
A)True
B)False
Q4) The __________ is the single European currency that has replaced the currencies of 19 European Union (EU) member nations.
Q5) List the three components of cultural intelligence.
Q6) List the four dimensions of national value systems identified by Hofstede.
Q7) Explain the North American Free Trade Agreement (NAFTA).
Page 6
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Chapter 5: Managing Ethics and Social Responsibility
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169 Verified Questions
169 Flashcards
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Sample Questions
Q1) Which of the following is not one of the primary mechanisms that managers can implement to help employees and the company stay on an ethical footing?
A) Ethics hotline
B) Code of ethics
C) Ethics committee
D) Measures to protect whistle-blowers
E) All of these are primary mechanisms that managers can implement.
Q2) Community capitalism refers to following organizational policies and practices that both enhance the economic success of a company and advance the economic and social conditions of the communities in which the company operates.
A)True
B)False
Q3) Employee disclosure of illegal, unethical, or illegitimate practices on the employer's part is called __________.
Q4) Leaders should use an autocratic or a coercive style at the conventional level of moral development.
A)True
B)False
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Chapter 6: Managing Start-Ups and New Ventures
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130 Verified Questions
130 Flashcards
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Sample Questions
Q1) Over the past two decades, most new jobs have come from:
A) established small businesses.
B) new companies.
C) franchises.
D) established multinational corporations.
E) women-owned businesses.
Q2) When pursuing an entrepreneurial dream, there are steps you must take to make the dream a reality. Think of some type of business you might like to start, and write a short essay that outlines the steps you would take when planning to become a business owner. Prepare a sample business plan along with your essay.
Q3) __________ focuses primarily on creating social value by providing solutions to social problems, with a secondary purpose of generating profit and returns.
Q4) In the United States, entrepreneurship and small business are the engines for job creation and innovation.
A)True
B)False
Q5) Name 5 of the 10 characteristics of a successful business plan.
Q6) What is entrepreneurial sacrifice? Why is it an important trait?
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Chapter 7: Planning and Global Setting
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166 Flashcards
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Sample Questions
Q1) List three innovative approaches to planning.
Q2) A project is an example of a:
A) policy.
B) standing plan.
C) procedure.
D) single-use plan.
E) rule.
Q3) Operational plans and goals are the responsibility of middle managers.
A)True
B)False
Q4) __________ are broad statements describing where the organization wants to be in the future.
A) Operational plans
B) Tactical goals
C) Strategic goals
D) Operational goals
E) Tactical plans
Q5) __________ means that planning experts work with managers in major divisions or departments to develop their own goals and plans.
Page 9
Q6) List the five characteristics of effective goals.
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Chapter 8: Strategy Formulation and Execution
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149 Verified Questions
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Sample Questions
Q1) Differentiate between strategy formulation and strategy execution.
Q2) The mix of business units and product lines that fit together in a logical way to provide synergy and competitive advantage for the corporation is the essence of __________ strategy.
A) business-level
B) portfolio
C) competitive
D) diversification
E) functional-level
Q3) In for-profit firms, strategic planning pertains to events in the external environment.
A)True
B)False
Q4) The administration and implementation of the strategic plan is strategy execution. A)True
B)False
Q5) For successful execution, alignment of everyone in the organization must occur.
A)True
B)False
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Chapter 9: Managerial Decision Making
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178 Verified Questions
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Sample Questions
Q1) Individuals with a conceptual decision style are more socially oriented than those with an analytical style.
A)True
B)False
Q2) __________ means that all the information the decision maker needs is fully available.
Q3) A(n) __________ is an informal alliance among managers who support a specific goal.
Q4) __________ is the last step in the managerial decision-making process.
A) Evaluation and feedback
B) Development of alternatives
C) Implementation of chosen alternative
D) Selection of desired alternative
E) Recognition of decision requirement
Q5) __________ is the step in the decision-making process in which managers analyze underlying causal factors associated with the decision situation.
Q6) The __________ is a disciplined procedure whereby managers invest time in reviewing the results of decisions on a regular basis and learn from them.
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Chapter 10: Designing Organization Structure
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Sample Questions
Q1) __________ has been the trend in recent years.
A) Greater work specialization
B) Less delegation
C) Wider spans of control
D) Narrower spans of control
E) Greater centralization
Q2) The highest level of horizontal coordination is relational coordination.
A)True
B)False
Q3) In determining Javier's span of management, he should consider all of the following except:
A) whether the work performed by subordinates is stable and routine.
B) whether subordinates perform similar tasks.
C) whether rules and procedures defining task activities are available.
D) whether his personal preference and style favor a large or small span.
E) all of these.
Q4) The organizing process leads to the creation of organization structure, which defines how tasks are divided and resources deployed.
A)True
B)False
Page 12
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Chapter 11: Managing Change and Innovation
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176 Verified Questions
176 Flashcards
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Sample Questions
Q1) The acceptance of mistakes, the freedom to discuss ideas, and the assignment of nonspecialists to problems are characteristics of creative organizations.
A)True
B)False
Q2) The final step in the change process is:
A) freezing.
B) implementation.
C) changing.
D) planning change.
E) envisioning change.
Q3) Coercion is a more formal means of achieving cooperation.
A)True
B)False
Q4) A closed innovation approach generates ideas in-house and sees them through production, marketing, and distribution. Write a short essay that contrasts this approach with "open innovation," including two detailed examples that illustrate your answer.
Q5) What is organizational change, and what are two major areas of change in organizations?
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Chapter 12: Managing Human Resources
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Sample Questions
Q1) A personality test would assess all of the following characteristics of a job applicant except:
A) emotional stability.
B) creativity.
C) reasoning abilities.
D) openness to learning.
E) agreeableness.
Q2) Which of the following federal laws restricts mandatory retirement?
A) Americans with Disabilities Act
B) Civil Rights Act
C) Vocational Rehabilitation Act
D) Age Discrimination in Employment Act
E) None of these
Q3) The term __________ refers to (1) all monetary payments and (2) all goods or commodities used in lieu of money to reward employees.
Q4) Human resource planning refers to the forecasting of human resource needs and the projected matching of individuals with expected vacancies.
A)True
B)False
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Chapter 13: Managing Diversity
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Sample Questions
Q1) Ethnocentric viewpoints and a standard set of cultural practices produce:
A) a monoculture.
B) diversity in the workplace.
C) pluralism.
D) ethnorelativism.
E) a global perspective.
Q2) Define diversity of thought. What are the advantages of cultivating a diversity of thought?
Q3) Discrimination is the tendency to view people who are different as being deficient.
A)True
B)False
Q4) People of Hispanic origin made up 15.7 percent of the U.S. labor force in 2012, and are projected to make up 19.1 percent by 2022.
A)True
B)False
Q5) Homogeneous top management teams tend to be broad-minded in their perspectives.
A)True
B)False
Q6) List and describe the five forms of sexual harassment.
Page 15
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Chapter 14: Understanding Invidividual Behavior
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Sample Questions
Q1) In what stage of the perception process are individuals likely to put data into patterns?
A) Selecting
B) Projecting
C) Organizing
D) Sensing
E) Reasoning
Q2) The Big Five personality factors include all of the following except:
A) extroversion.
B) conscientiousness.
C) emotional stability.
D) locus of control.
E) agreeableness.
Q3) __________ is the tendency of people to absorb and express the emotions, moods, and attitudes of those around them.
Q4) List and briefly describe the Big Five personality factors.
Q5) People with an external locus of control are harder to motivate but easier to manage.
A)True
B)False
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Chapter 15: Leadership
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Sample Questions
Q1) Research indicates people rate leaders as "more effective" when they are perceived to use one influence tactic.
A)True
B)False
Q2) Effective leaders develop networks of allies-peoplewho can help the leader accomplish his or her goals.
A)True
B)False
Q3) One of Ruby's few flaws is that she does not consider possibilities beyond what she is told, accepting her supervisor's ideas without thinking. She can best be described as what type of thinker?
A) Transformational
B) Servant
C) Uncritical
D) Transactional
E) Critical
Q4) People who are enmeshedin a network of relationships have less power.
A)True
B)False
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Chapter 16: Motivating Employees
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Sample Questions
Q1) There are several accepted theories that explain how people decide which behavioral actions meet their needs and assess whether their choices are successful. Three process theories are goal setting, equity, and expectancy. In a short essay, choose one process theory and argue why it is most effective in energizing and motivating workers.
Q2) Which of the following is the arousal and persistence to pursue a certain course of action?
A) Commitment
B) Motivation
C) Satisfaction
D) Rewarding behavior
E) Behavior modification
Q3) Factors that involve the presence or absence of job dissatisfiers, such as working conditions, pay, company policies, and interpersonal relationships are known as
Q4) Extinction is the withholding of a positive reward.
A)True
B)False
Q5) Explain employee growth-need strength and its relationship to the job characteristics model.
18
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Chapter 17: Managing Communication
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161 Verified Questions
161 Flashcards
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Sample Questions
Q1) Which of the following is not a formal communication channel?
A) Gossip
B) Horizontal communication
C) Downward communication
D) Upward communication
E) All of these are formal communication channels.
Q2) List the three categories of horizontal communication.
Q3) By selecting rich channels, managers can communicate nonroutine messages effectively.
A)True
B)False
Q4) Which of the following is the best advice for written communication that is highly important?
A) Use technology channels to distribute the message
B) Use pretentious language
C) Keep it long
D) Use jargon
E) Get a second opinion
Q5) __________involves the skill of grasping both facts and feelings to interpret a message's genuine meaning.
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Chapter 18: Leading Teams
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Sample Questions
Q1) In the adjourning stage of team development, task performance is not a top priority.
A)True
B)False
Q2) The accommodating style of handling conflict involves a high degree of assertiveness and a low degree of cooperation.
A)True
B)False
Q3) A task force is a type of __________ team.
A) vertical
B) cross-functional
C) command
D) special-purpose
E) executive
Q4) Which of the following is not a requirement of effective teamwork?
A) Team members focus on a shared mission.
B) Team members communicate their objectives and needs.
C) There is an appropriate level of conflict.
D) Team members are willing to sacrifice for the team.
E) Team members trust one another.
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Chapter 19: Managing Quality and Performance
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Sample Questions
Q1) All well-designed control systems involve the use of __________ to determine whether performance meets established standards.
A) opinions
B) advice
C) consultants
D) benchmarks
E) feedback
Q2) Net income divided by sales is the formula for:
A) profit margin on sales.
B) the current ratio.
C) gross margin.
D) the debt ratio.
E) return on assets.
Q3) Electronic monitoring of employees is associated with:
A) decentralized control.
B) Six sigma.
C) hierarchical control.
D) open-book management.
E) continuous improvement.
Q4) What is the difference between top-down budgeting and bottom-up budgeting?
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