Business Administration
Exam Solutions
Course Introduction
Business Administration is a comprehensive course that introduces students to the fundamental principles and practices required for effective management and operation of organizations. The curriculum covers key areas such as organizational structure, leadership, human resources, marketing, finance, operations, and strategic planning. Students learn to analyze business problems, make informed decisions, and apply management theories in real-world contexts. Designed to develop both practical skills and theoretical knowledge, this course prepares individuals for diverse roles in the business world, emphasizing ethical decision-making, critical thinking, and effective communication essential for leadership and success in a global marketplace.
Recommended Textbook
Organizational Behavior 6th Edition by
Steven McShane
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15 Chapters
1662 Verified Questions
1662 Flashcards
Source URL: https://quizplus.com/study-set/3201
Page 2
Chapter 1: Introduction to the Field of Organizational Behavior
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114 Verified Questions
114 Flashcards
Source URL: https://quizplus.com/quiz/63378
Sample Questions
Q1) Intellectual capital includes,among other things,the knowledge captured in an organization's systems and structures.
A)True
B)False
Answer: True
Q2) _____ refers to the study of moral principles or values that determine whether actions are right or wrong and outcomes are good or bad.
A) Performance orientation
B) Ethics
C) Multicultural teams
D) Legal obligations
E) Organizational behavior
Answer: B
Q3) Open systems cannot exist without dependence on an external environment,whereas closed systems can exist without dependence on an external environment.
A)True
B)False
Answer: True
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Chapter 2: Individual Behavior, Personality, and Values
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119 Verified Questions
119 Flashcards
Source URL: https://quizplus.com/quiz/63377
Sample Questions
Q1) Which of the following does ability include?
A) Aptitudes and learned skills
B) Natural aptitude and intensity
C) Persistence and direction
D) Intensity and learned capabilities
E) Direction and intensity
Answer: A
Q2) Electronika managers want to hire people who are dependable,goal-focused,thorough,and disciplined.Which of the following "Big Five" personality dimensions is necessary for individuals to be hired?
A) Openness to experience
B) Agreeableness
C) Conscientiousness
D) Locus of control
E) Extraversion
Answer: C
Q3) Espoused values represent the values that are apparent in our actions.
A)True
B)False
Answer: False
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Chapter 3: Perceiving Ourselves and Others in Organizations
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103 Verified Questions
103 Flashcards
Source URL: https://quizplus.com/quiz/63376
Sample Questions
Q1) When interacting with people from other backgrounds,perceptual biases are more likely to be minimized when these people have equal status during the interaction.
A)True
B)False
Answer: True
Q2) Training employees is most useful in minimizing stereotyping to a large extent.
A)True
B)False
Answer: False
Q3) The _____ process involves deciding whether an observed behavior or event is caused mainly by the person or by the environment.
A) attribution
B) stereotyping
C) social identification
D) selective attention
E) self identification
Answer: A
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Page 5
Chapter 4: Workplace Emotions, Attitudes, and Stress
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131 Verified Questions
131 Flashcards
Source URL: https://quizplus.com/quiz/63375
Sample Questions
Q1) Emotions represent the cluster of beliefs,assessed feelings,and behavioral intentions towards something or someone guided by conscious logical reasoning.
A)True
B)False
Q2) Which of these countries is more likely to accept or tolerate,than any other country,people who display their true emotions at work?
A) U.S.A.
B) Japan
C) France
D) Spain
E) Austria
Q3) Tai was overjoyed when she learned that she would be promoted to a position with higher responsibility and pay.However,even before hearing about the promotion,she believed that the regional manager who made the promotion decision was fair-minded.Use the emotions,attitudes,and behavior model to explain how Tai's emotions and beliefs influence her positive feelings towards the regional manager.
Q4) Identify and explain two reasons why employee involvement tends to increase organizational commitment.
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Chapter 5: Foundations of Employee Motivation
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113 Verified Questions
113 Flashcards
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Sample Questions
Q1) Everyone has the same drives,but they develop different intensities of needs in a particular situation.
A)True
B)False
Q2) Which of the following theories of motivation is based on the idea that work effort is directed toward behaviors that people believe will lead to desired outcomes?
A) Equity theory
B) ERG theory
C) Goal setting theory
D) Four-drive theory
E) Expectancy theory
Q3) People with a high need for affiliation tend to be more effective in jobs that allocate scarce resources among employees.
A)True
B)False
Q4) The concept of employee engagement is related to motivation,but not to role clarity.
A)True
B)False
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Chapter 6: Foundations of Employee Motivation
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115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/63373
Sample Questions
Q1) Job status-based rewards potentially motivate employees to compete with each other.
A)True
B)False
Q2) Gainsharing plans focus on cost reductions and increased labor efficiency.
A)True
B)False
Q3) Explain the three critical psychological states that affect employee motivation and satisfaction in the context of the job characteristics model.
Q4) A mid-sized city introduced a reward system whereby employees would find ways to reduce costs and increase work efficiency.Every employee would receive a portion of the surplus budget resulting from these cost savings.Which of the following reward systems is this city using?
A) Gainsharing plan
B) Commission system
C) Piece rate plan
D) Share option plan
E) Commission plan
Q5) Briefly explain the benefits and problems of job specialization.
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Chapter 7: Decision Making and Creativity
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104 Verified Questions
104 Flashcards
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Sample Questions
Q1) Employees tend to be less creative in organizations that punish failure.
A)True
B)False
Q2) What do impromptu storytelling,morphological analysis,and artwork have in common?
A) They are forms of cross-pollination.
B) They increase the risk of bounded rationality.
C) They are forms of associative play.
D) They significantly weaken the creative process.
E) They are used mainly to improve the rational choice process.
Q3) Which of the following is true at the highest level of employee involvement?
A) Participation involves asking employees for information.
B) The entire decision making process is handed over to the employees.
C) Specific employees provide information to the management, and management makes the recommendations.
D) Employees tend to disagree with each other regarding the preferred solution.
E) Employees are told about the problem and they provide recommendations to the decision maker.
Q4) Describe the four stages of the creative process.
Q5) What is intuition? What are its major implications in decision making?
Page 9
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Chapter 8: Team Dynamics
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116 Verified Questions
116 Flashcards
Source URL: https://quizplus.com/quiz/63371
Sample Questions
Q1) Team members typically hold one or more formal roles in the team as well as roles that they informally fulfill at various times.
A)True
B)False
Q2) Identify three potential constraints of team-based decision making and creativity.
Q3) Brooks's law says that adding more people to a late software project only makes it later.
A)True
B)False
Q4) Groupthink characteristics cause team members to be _____ their decisions.
A) uncomfortable with B) confused about
C) hesitant and doubtful about
D) more aware of the characteristics of
E) highly confident in
Q5) When people join teams,they typically have a very low level of trust in the other team members.
A)True
B)False
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Chapter 9: Communicating in Teams and Organizations
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104 Verified Questions
104 Flashcards
Source URL: https://quizplus.com/quiz/63370
Sample Questions
Q1) Buffering occurs when we decide to overlook messages,such as using software rules to redirect e-mail from distribution lists to folders we never look at.
A)True
B)False
Q2) Which of the following fundamental drives is highly influenced by effective communication?
A) Drive to succeed
B) Drive to defend
C) Drive to bond
D) Drive to acquire
E) Drive to achieve
Q3) Language differences can produce communication noise even when people speak the same language.This occurs because of the:
A) skill differences among people.
B) lack of necessary aptitudes.
C) richness of the communication channel.
D) reduced channel bandwidth.
E) cultural differences among people.
Q4) What are the common gender differences observed in communication?
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Chapter 10: Power and Influence in the Workplace
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109 Verified Questions
109 Flashcards
Source URL: https://quizplus.com/quiz/63369
Sample Questions
Q1) Which of the following is true about impression management?
A) Employees rarely engage in pleasant impression management behavior to satisfy the basic norms of social behavior.
B) Career professionals do not encourage impression management.
C) Impression management is part of a larger influence tactic known as ingratiation.
D) It is not common for people to rely on impression management to get ahead in the workplace.
E) Individuals carry impression management beyond ethical boundaries by exaggerating their credentials and accomplishments on their résumés.
Q2) People are more persuasive when they rely on logical arguments and avoid emotional appeals.
A)True
B)False
Q3) Employees in low power distance cultures comply with legitimate power.
A)True
B)False
Q4) Briefly explain the types of influence tactics found in organizational settings.
Q5) Explain the important contingencies of power.
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Chapter 11: Conflict and Negotiation in the Workplace
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) The yielding conflict management style is preferred when both parties have equal power and enough trust to share information.
A)True
B)False
Q2) Relationship conflict focuses on the other party as the source of conflict.
A)True
B)False
Q3) The yielding conflict management style should be used if:
A) the parties have equal power.
B) the issue is much less important to you than to the other party.
C) the other party has much less power than you do.
D) the issue is important to both parties.
E) you have a deep conviction about your position.
Q4) According to the literature on organizational conflict,constructive conflict:
A) is a positive application of conflict in organizations.
B) is one of the most common outcomes of organizational conflict.
C) is the only conflict management style that has high assertiveness and low cooperativeness.
D) is the main source of conflict in organizations.
E) should not be used as a conflict management strategy in organizations.
Page 13
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Chapter 12: Leadership in Organizational Settings
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) The directive style is most effective when employees have routine and simple tasks.
A)True
B)False
Q2) The behavioral perspective of leadership focuses on the effectiveness of participative and achievement-oriented leadership styles.
A)True
B)False
Q3) Transformational leaders shape a strategic vision of the future that focuses employees on a superordinate organizational goal.
A)True
B)False
Q4) Telling,selling,participating,and delegating represent the four leadership styles identified in:
A) path-goal theory.
B) transformational leadership theory.
C) leadership competencies theory.
D) situational leadership theory.
E) implicit leadership theory.
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Page 14
Chapter 13: Designing Organizational Structures
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109 Verified Questions
109 Flashcards
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Sample Questions
Q1) What does concurrent engineering typically consist of and which coordinating strategy best suits this work methodology?
Q2) Span of control,centralization,and formalization together form a cluster around two broader organizational forms called:
A) hierarchical and delayered structures.
B) networked and team-based structures.
C) geographic and product/client divisions.
D) organic and mechanistic structures.
E) diverse and integrated structures.
Q3) Distinguish between simple and complex environments.Which element of organizational structure suits the best in a complex environment?
Q4) Organizational size,technology,and environment are:
A) three dimensions of span of control.
B) three of the four ways to avoid using coordinating mechanisms.
C) three conditions that do not influence a simple structure.
D) three factors that distinguish a virtual corporation from a network structure.
E) three of the four contingencies of organizational design.
Q5) Define span of control and distinguish between narrow and wide span of control.
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Chapter 14: Organizational Culture
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104 Verified Questions
104 Flashcards
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Sample Questions
Q1) Using attraction-selection-attrition (ASA) theory,describe how a company would maintain and perpetuate its culture.
Q2) Organizational stories are most effective at communicating corporate culture when they describe real people and seem to represent true events.
A)True
B)False
Q3) Reality shock is:
A) provided by organizations to ensure that new employees accept the challenges at work.
B) an element in the model of individual behavior.
C) common in lateral career development.
D) a unique feature of an adaptive culture.
E) a perceived discrepancy between employee expectations and reality.
Q4) The attraction-selection-attrition (ASA) theory explains why companies are able to attract and select people who fit the culture,but later on have difficulty in creating a stronger culture.
A)True
B)False
Q5) Explain the functions of organizational subcultures.
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Chapter 15: Organizational Change
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101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/63364
Sample Questions
Q1) To bring about effective change,leaders must create an urgency to change internally rather than rely on forces outside the organization to create that urgency.
A)True
B)False
Q2) Which of the following statements is true concerning Lewin's Force Field model in the context of changes in other cultures?
A) Lewin's model is equally applicable in any cultural setting.
B) Lewin's model, like the Western perspective on change, views change as linear.
C) Lewin's model decreases the presence of ethical concerns often associated with change in other cultures.
D) Lewin's model views change as a harmonious process revolving around an equilibrium.
E) Lewin's model assumes that change is interconnected.
Q3) According to the force field model,stability occurs when the driving forces and restraining forces are of approximately equal strength in opposite directions.
A)True
B)False
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