Business Administration Capstone Test Questions
Course Introduction
The Business Administration Capstone course is designed to integrate the knowledge and skills acquired throughout the business administration program, challenging students to apply theoretical concepts to real-world business situations. Through case studies, simulations, and a comprehensive project, students analyze complex business problems, develop strategic solutions, and demonstrate critical thinking and decision-making abilities. Emphasis is placed on teamwork, leadership, effective communication, and ethical considerations, preparing students for professional roles in a dynamic business environment. The capstone experience culminates with a final presentation or report, showcasing students mastery of business principles and their readiness for entry into the workforce or advanced study.
Recommended Textbook
Strategic Management Theory An Integrated Approach 9th Edition by Charles
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W. L. Hill
Chapter 1: Strategic Leadership: Managing the
Strategy-Making Process for Competitive Advantage
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Sample Questions
Q1) The role of corporate-level managers is to
A)define operational-level strategies.
B)outline functional-level strategies and plans.
C)oversee the development of strategies for the whole organization.
D)develop business-level strategies
E)oversee the development of business-level and functional-level strategies.
Answer: C
Q2) Ivory tower planning ignores the important strategic role of autonomous action by lower-level managers.
A)True
B)False Answer: True
Q3) The great virtue of scenario planning is that managers must think outside the box to anticipate what they might do in different situations.
A)True
B)False
Answer: True
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Page 3
Chapter 2: External Analysis: The Identification of Opportunities and Threats
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Sample Questions
Q1) Julian is asked to examine the demographic environment facing his employer,a clothing manufacturer.Which of the following should Julian examine?
A)Government regulations
B)Inflation
C)Manufacturing technology
D)Aging of the population
E)Society's growing interest in exercise
Answer: D
Q2) As a barrier to new entry,absolute cost advantages can be based on
A)continuous advertising of brand and company names.
B)high product quality,service-oriented innovations,and good after-sales service.
C)cost reductions that arise from the mass production of standardized output.
D)the unique ability of established companies to spread fixed costs over a large volume.
E)control over low-cost inputs required for production,be they labor,materials,equipment,or management skills.
Answer: E
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Chapter 3: Internal Analysis: Distinctive Competencies,
Advantage, and Profitability
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Sample Questions
Q1) A company's competitive advantage will not endure for long when that competitive advantage can be
A)quickly or easily duplicated by other companies.
B)protected by patents.
C)protected by significant barriers to imitation.
D)shared with other companies in the industry.
E)shielded by copyrights.
Answer: A
Q2) Efficiency is
A)defined as the time it takes to produce a product.
B)defined as the cost of inputs required to produce a given output.
C)pursued only by cost leaders.
D)measured by looking at a product's price.
E)lower when the output is high-quality.
Answer: B
Q3) Brad has developed a new,improved irrigation procedure for use in his apple orchard.Brad is creating a product innovation.
A)True
B)False
Answer: False
Page 5
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Chapter 4: Building Competitive Advantage Through Functional-Level Strategy
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Sample Questions
Q1) Which of the following is not one of the principles commonly found in companies that have successfully embraced the TQM philosophy?
A)Building an organizational commitment to quality
B)Finding ways to measure quality
C)A strong customer focus
D)Close supplier relations
E)Creating a separate quality department within the firm
Q2) Which of the following statements about customer focus is false?
A)It must start at the top of the organization.
B)It is a central part of TQM.
C)It can be facilitated by soliciting feedback from the customer.
D)It requires that all employees see the customer as the focus of their activity.
E)It can be achieved by mass customization.
Q3) Research and development (R&D)can help a company improve quality by
A)designing products that are easy to manufacture.
B)pursuing economies of scale.
C)developing new products.
D)integrating R&D with marketing.
E)integrating R&D with materials management.
Page 6
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Chapter 5: Building Competitive Advantage Through Business-Level Strategy
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Sample Questions
Q1) Jordan's ice cream stand offers different combinations of premium flavors,cones,and toppings to create hundreds of extravagant,customized products.Which generic strategy is Jordan following in the restaurant industry?
A)Cost leadership
B)Differentiation
C)Focused cost leadership
D)Focused differentiation
E)Both cost leadership and differentiation simultaneously
Q2) A market segment consists of a group of
A)similar products.
B)customers who have similar needs.
C)companies who produce similar products.
D)diverse products produced by one manufacturer.
E)customers who have diverse needs.
Q3) A cost leader must respond to the strategic moves of its differentiated competitors. A)True
B)False
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Chapter 6: Business-Level Strategy and the Industry Environment
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Sample Questions
Q1) Consumer demand for products of an embryonic industry is
A)high and ready to explode.
B)frequently limited at first.
C)nonexistent because consumers lack product information.
D)tentative for the first two years.
E)insatiable.
Q2) A company can achieve a leadership position in a declining industry by
A)reducing new investments in plant.
B)pursuing horizontal mergers.
C)pursuing vertical mergers.
D)pursuing unrelated diversification.
E)implementing a harvest strategy.
Q3) Which of the following factors that affect market growth rates refers to the degree to which a new product is perceived as better at satisfying customer needs than the product it supersedes?
A)Complexity
B)Relative advantage
C)Compatibility
D)Trialability
E)Observability
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Chapter 7: Strategy and Technology
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Sample Questions
Q1) An example of an important complementary asset is a state-of-the-art manufacturing facility.
A)True
B)False
Q2) When an industry's products rely on a common set of features,these features are called a
A)dominant design.
B)format war.
C)first mover.
D)public domain.
E)high-tech industry.
Q3) In high-technology industries,the underlying scientific knowledge companies use is
A)increasing slowly.
B)advancing rapidly.
C)steadily decreasing.
D)tripling every quarter.
E)becoming stagnant.
Q4) What are technical standards,why are they important,and how are they established?
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Chapter 8: Strategy in the Global Environment
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Sample Questions
Q1) Most manufacturing companies begin their global expansion by exporting.
A)True
B)False
Q2) What are the risks associated with licensing as a means of entering overseas markets?
A)Licensing limits a company's ability to coordinate strategic moves across countries.
B)A company may lose control of its technology.
C)A company may lose control over its manufacturing,marketing,and strategic functions.
D)All of these choices.
E)None of these choices.
Q3) Many experts believe that the world's economic system is moving toward a system in which national markets are merging into one huge global marketplace.
A)True
B)False
Q4) The most rapid growth rate for household TV ownership is in the United States.
A)True
B)False
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Chapter 9: Corporate-Level Strategy: Horizontal Integration,
Vertical Integration, and Strategic Outsourcing
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Sample Questions
Q1) When Citibank offers home mortgages and credit cards to its checking account customers,it is using cross-selling.
A)True
B)False
Q2) Which of the following is a benefit that firms should expect to gain from the use of horizontal integration?
A)Expanded control over stages of the supply chain
B)Better realization of economies of scale
C)Shared risk with another firm
D)Reduced risk of holdup
E)Reduced investments in noncore activities
Q3) Which of the following strategies facilitates the implementation of a just-in-time inventory system?
A)Short-term contracts
B)Vertical integration
C)Unrelated diversification
D)Diversification based on transferring competencies
E)Diversification based on realizing economies of scope
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Chapter 10: Corporate-Level Strategy: Related and Unrelated Diversification
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Sample Questions
Q1) A company should pursue related diversification instead of unrelated diversification when the company's
A)core skills are applicable to a wide variety of industrial and commercial situations.
B)core skills are highly specialized and have few applications outside the core business.
C)top managers are skilled at acquiring and turning around poorly run enterprises.
D)main objective is to maximize growth.
E)free cash flow is high enough that it has funds available for investment.
Q2) Product bundling refers to
A)preparation of products for shipment.
B)a complete package of related products.
C)a method of stocking products efficiently.
D)an inventory procedure for ensuring effective counting of products.
E)a package of unrelated products.
Q3) Internal new ventures can generally be executed far more quickly than acquisitions.
A)True
B)False
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Chapter 11: Corporate Performance, Governance, and Business Ethics
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Sample Questions
Q1) To satisfy stockholders,many companies seek to
A)increase the share value of a company's stock.
B)introduce as many new products as possible.
C)reward executives handsomely.
D)minimize global expansion.
E)reduce the number of custom-made products produced.
Q2) When are the interests of stockholders and senior managers likely to be most closely aligned?
A)When the board of directors is dominated by insiders
B)When managers receive most of their compensation in the form of a regular salary
C)When stockholders are weak
D)When managers receive most of their compensation in the form of stock options
E)When corporate raiders are unable to mount a takeover bid
Q3) Explain the principles of agency theory,including the issues it addresses.What are some effective ways to deal with agency problems,as implied or stated by agency theory?
Q4) All stakeholders are in an exchange relationship with the company.
A)True
B)False
Page 13
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Chapter 12: Implementing Strategy in Companies That
Compete in a Single Industry
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Sample Questions
Q1) When decision-making responsibilities are decentralized,benefits include all of the following except
A)increased motivation and accountability.
B)lower bureaucratic costs from flattened hierarchy.
C)reduced information overload.
D)easier coordination.
E)all of these choices are benefits of decentralization.
Q2) One of the main differences between a product team and a team in a matrix structure is that a product team is more permanent than a team in a matrix structure.
A)True
B)False
Q3) Which of the following is not one of the advantages of a geographic structure?
A)Cost inefficiencies from issues of scope
B)Responsiveness to the needs of regional customers
C)Lower transportation costs
D)More coordination and control than a functional structure
E)Centralization of key activities and functions that allow leveraging skills across regions
Q4) Identify and discuss the three building blocks of organizational structure.
Page 14
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Chapter 13: Implementing Strategy in Companies That
Compete Across Industries and Countries
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Sample Questions
Q1) Which of the following companies is the best example of an organization that formally encourages and supports entrepreneurship?
A)Toyota
B)Smith & Wesson
C)General Motors
D)3M
E)Nestlé
Q2) In a multidivisional structure
A)support functions,such as accounting,are centralized at the top of the organization.
B)corporate headquarters staff have operating responsibility.
C)divisional managers have overall corporate strategic responsibility.
D)corporate headquarters is responsible for overseeing the company's long-term multibusiness model and for providing guidance for interdivisional projects.
E)financial controls are necessarily weak.
Q3) Consider the information given in Question 83 and your answer to that question,and then recommend an organizational structure for Mohawk to use as it globalizes.Explain why the structure you recommend is the most appropriate one for Mohawk.
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