Behavior in Organizations Test Bank
Course Introduction
This course explores the fundamental concepts and theories related to human behavior within organizational settings. Students will examine how individual differences, group dynamics, motivation, leadership, communication, decision-making, and organizational culture influence workplace behavior and effectiveness. Through case studies, discussions, and applied projects, learners will develop practical skills for analyzing and managing behavioral issues, fostering collaboration, and enhancing overall organizational performance. The course emphasizes both theoretical frameworks and real-world applications, preparing students to navigate and positively impact diverse organizational environments.
Recommended Textbook
Organizational Behavior V. 2.0 by Talya Bauer and Berrin Erdogan
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15 Chapters
2346 Verified Questions
2346 Flashcards
Source URL: https://quizplus.com/study-set/3910
Page 2
Chapter 1: Organizational Behavior
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143 Verified Questions
143 Flashcards
Source URL: https://quizplus.com/quiz/77832
Sample Questions
Q1) Successful organizations tend to limit the amount of information shared by maintaining a centralized structure.
A)True
B)False
Answer: False
Q2) The systematic study and application of knowledge about how individuals and groups act within the organizations where they work is
A)clinical psychology.
B)organizational behavior.
C)sociology.
D)economics.
Answer: B
Q3) The American workforce is _______,which will create opportunities for industries like health care but,at the same time,will create challenges for industries dedicated to basic infrastructure.
Answer: aging
Q4) A(n)________ learner draws pictures and diagrams and summarizes main points by using charts to help him understand material.
Answer: visual
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Chapter 2: Managing Demographic and Cultural Diversity
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171 Verified Questions
171 Flashcards
Source URL: https://quizplus.com/quiz/77831
Sample Questions
Q1) Denny's Restaurants were able to successfully institute diversity training efforts that increased the numbers of minority members on its board and management team as well as the number of minority franchise owners.
A)True
B)False
Answer: True
Q2) Which of the following statements about collectivists and individualists is accurate?
A)Collectivists are more generous in the assessment of their group members while individualists are relatively more accurate in their evaluation of group members.
B)Collectivists are equally friendly with both in-group and out-group members.
C)Collectivists use direct communication with their in-groups at all times.
D)Collectivists are used to changing groups over the course of their lives and are highly adaptable to new groups.
Answer: A
Q3) An attribute along which a group is split into subgroups is called a ___________.
Answer: faultline
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Chapter 3: Understanding People at Work: Individual
Differences and Perception
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155 Verified Questions
155 Flashcards
Source URL: https://quizplus.com/quiz/77830
Sample Questions
Q1) Which of the following?reworded is a dimension by which individuals are grouped in the Myers-Briggs Type Indicator (MBTI)?
Reworded
A)seeing/hearing
B)organized/disorganized
C)extraversion/intraversion
D)emotional instability
Answer: C
Q2) When an incomplete figure appears on a sheet of paper,we are able to discern the entire figure because we
A)have selective perception.
B)extrapolate from the information available to us.
C)visualize items in isolation.
D)perceive our environment objectively.
Answer: B
Q3) Applicant-matching software reduces the time required to hire candidates.
A)True
B)False
Answer: True
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Chapter 4: Individual Attitudes and Behaviors
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141 Verified Questions
141 Flashcards
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Sample Questions
Q1) All stress on the job is bad.
A)True
B)False
Q2) People with positive affective dispositions tend to be more satisfied with their jobs.
A)True
B)False
Q3) Why does the way an employee is treated by others in a firm predict citizenship behavior?
Q4) Work-family conflict tends to lower job satisfaction in collectivistic cultures.
A)True
B)False
Q5) A happy worker is always a productive worker.
A)True
B)False
Q6) Briefly describe how stress relates to job satisfaction.
Q7) With regard to age,___________ individuals are better citizens.
Q8) The worst person to conduct an exit interview is the _________ of the departing employee.
Q9) _______ ___________ are meetings with departing employees.
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Chapter 5: Theories of Motivation
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151 Verified Questions
151 Flashcards
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Sample Questions
Q1) Which of the following is a need-based theory of motivation?
A)Expectancy theory.
B)ERG theory.
C)Reinforcement theory.
D)Equity theory.
Q2) McClelland's acquired needs theory has been assessed in various cultures.Choose a country with whose culture you have some familiarity.Describe some key aspects of the culture and which of the three needs might be most prevalent among residents of the country.Provide a rationale for your suggestions.
Q3) Alderfer's existence needs correspond to Maslow's
A)social needs.
B)esteem needs.
C)self-actualization needs.
D)safety needs.
Q4) Describe the role of motivation in determining employee performance.
Q5) Extinction is increasing the frequency of desirable behaviors.
A)True
B)False
Q6) For most employees,___________________satisfies their physiological needs.
Q7) Social needs is to Maslow,as _______________ is to Alderfer.
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Chapter 6: Designing a Motivating Work Environment
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157 Verified Questions
157 Flashcards
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Sample Questions
Q1) Name and define three common biases in performance appraisals.
Q2) Frederick Taylor's work led to a fundamental change in management philosophy.The change
A)was understanding that managers could not influence the output levels of employees.
B)was understanding that repetitive activities are the direct result of job generalization.
C)paved the way for today's automation and standardization.
D)was increasing the complexity of jobs in the workplace for greater productivity.
Q3) The most effective goals are easy ones.
A)True
B)False
Q4) Explain why goals can be motivating.
Q5) Which of the following statements is true about empowerment?
A)The notion of empowerment is appropriate for all employees.
B)Empowerment is a relatively easy concept to implement in the workplace.
C)Employees who are nervous about empowerment may also worry about the increased responsibility.
D)Empowerment is not related to job performance.
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Chapter 7: Managing Stress and Emotions
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172 Verified Questions
172 Flashcards
Source URL: https://quizplus.com/quiz/77826
Sample Questions
Q1) Omar is sitting at his computer writing his organizational behavior term paper using Internet research while he e-mails his friends and watches the NFL Thursday night football game.His phone just rang and now he is also talking to his girlfriend.Omar is likely experiencing
A)role conflict.
B)information overload.
C)role ambiguity.
D)role overload.
Q2) When we perceive a threat to our safety,the body reacts with a "fight or flight" response.
A)True
B)False
Q3) The old adage "Have a good cry" is great advice to deal with stress that has built up in an individual.
A)True
B)False
Q4) All stress results in negative consequences.
A)True
B)False
Q5) Describe each phase of Hans Selye's General Adaptation Syndrome.
Page 9
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Chapter 8: Communication
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155 Verified Questions
155 Flashcards
Source URL: https://quizplus.com/quiz/77825
Sample Questions
Q1) Listening is an art,not a skill,and thus individuals cannot be trained to be better listeners.
A)True
B)False
Q2) Communication that is asynchronous
A)is written for one receiver,but can be read by many.
B)is written for one receiver and read by one receiver.
C)is written by the sender and can be read any time by the receiver.
D)is written for many but often read by only a few.
Q3) Students come to class and ask why they are not receiving syllabi.This question represents what aspect of the communication model?
A)noise
B)feedback
C)medium
D)message
Q4) A memo is an example of
A)verbal communication.
B)direct communication.
C)nonverbal communication.
D)written communication.
Page 10
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Chapter 9: Managing Groups and Teams
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163 Verified Questions
163 Flashcards
Source URL: https://quizplus.com/quiz/77824
Sample Questions
Q1) Empowerment means
A)having the responsibility to reach goals.
B)having the authority to reach goals.
C)having the ability to make decisions.
D)having the responsibility and authority to reach goals.
Q2) According to Gersick's punctuated equilibrium model,groups repeatedly cycle through which two stages?
A)storming and norming.
B)forming and performing.
C)forming and norming.
D)storming and performing.
Q3) Which of the following is considered a key aspect to ensuring a successful meeting?
A)Start the meeting when everyone arrives.
B)Don't worry about group dynamics.
C)Manage the group dynamic for full participation.
D)Let participants discuss whatever is on their mind.
Q4) Two or more individuals who are associated with one another in ways not prescribed by the formal organization are a(n)_____________ _____________.
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Chapter 10: Conflict and Negotiations
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155 Verified Questions
155 Flashcards
Source URL: https://quizplus.com/quiz/77823
Sample Questions
Q1) Which of the following is a negative outcome of conflict in the organization?
A)excessive personal attacks
B)climate of distrust
C)employee feelings of being demeaned with resulting lower morale
D)all of the above
Q2) List the steps in the negotiation process.
Q3) The first place to begin the investigation phase of negotiation is to look at yourself.
A)True
B)False
Q4) Personal issues of ego and pride contributed to the falling apart of the PointCast negotiations.
A)True
B)False
Q5) Conflict can result in both positive and negative outcomes.
A)True
B)False
Q6) Union and management conflicts are examples of ____________ conflict.
Q7) Describe two ways in which organizational conflict can be managed.
Q8) Briefly describe the two major types of negotiation strategies.
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Chapter 11: Making Decisions
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158 Verified Questions
158 Flashcards
Source URL: https://quizplus.com/quiz/77822
Sample Questions
Q1) _______________ is a variation on brainstorming where the group focuses on ideas that are impossible and then imagines what would need to happen to make them possible.
Q2) What is the most challenging or difficult step in the rational decision-making process?
A)Identify the problem.
B)Establish decision criteria.
C)Generate alternatives.
D)Evaluate alternatives.
Q3) Which of the following is an unrealistic assumption made in the rational decision making model?
A)People often don't understand the decision to be made.
B)People know few of their available choices.
C)People want to make optimal decisions.
D)People have perceptual biases.
Q4) The bounded rationality model should be used to make decisions when A)the minimum criteria are clear.
B)the decision is important.
C)there is time pressure.
D)new solutions need to be generated.
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Chapter 12: Leading People Within Organizations
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162 Verified Questions
162 Flashcards
Source URL: https://quizplus.com/quiz/77821
Sample Questions
Q1) When leaders make decisions alone without involving employees in the decision making process,they are using
A)laissez-faire decision making.
B)participative decision making
C)autocratic decision making.
D)democratic decision making.
Q2) The two broad categories of leader behaviors are
A)task-oriented and authority-oriented structures.
B)task-oriented and initiating structures.
C)people-oriented and authority-oriented structures.
D)task-oriented and people-oriented structures.
Q3) When a leader puts his employees first,he is exhibiting ___________ _____
Q4) Path-goal theory predicts that the type of leader behavior effective under different circumstances will depend on the characteristics of the employee and the work environment.
A)True
B)False
Q5) Those leaders who lead employees by aligning employee goals with the leader's goals are _______________ leaders.
Page 14
Q6) Under what conditions would a task-oriented manager be most successful?
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Chapter 13: Power and Politics
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165 Verified Questions
165 Flashcards
Source URL: https://quizplus.com/quiz/77820
Sample Questions
Q1) A professor assigns grades due to _________ power.
A)coercive
B)referent
C)reward
D)legitimate
Q2) Company presidents usually possess at least legitimate,coercive,and referent power.
A)True
B)False
Q3) When an influence target does not wish to comply with the request and either passively or actively repels the influence attempt,the influence attempt response of ____________ is occurring.
Q4) Using different forms of making others feel good about themselves is the influence tactic of
A)exchange.
B)ingratiation.
C)pressure.
D)personal appeal.
Q5) What is conformity? Give an example of an instance where people conformed.
Page 15
Q6) Power derived from one's role in the organization is ______________ power.
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Chapter 14: Organizational Structure and Change
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146 Verified Questions
146 Flashcards
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Sample Questions
Q1) Michael defends the new change in company healthcare registration as helping the firm be more efficient.He says,"After all,we have healthcare.Let's learn how to do this since it will help us." Michael is reacting to the change using the _______ __________ form.
Q2) Which of the following is a good piece of advice to give to individuals who have multiple bosses in a matrix structured organization?
A)Set a schedule so that you work with one manager on certain days and the other manager on the other days.
B)Keep conflicts you are experiencing to yourself.
C)Make sure all managers are familiar with your overall workload.
D)Avoid situations where you have multiple managers as they produce more conflict than benefits.
Q3) Passive resistance refers to sabotaging the change effort and being outspoken about the negative effects of change.
A)True
B)False
Q4) Conflict at various levels is a potential issue for matrix organizations.
A)True
B)False
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Chapter 15: Organizational Culture
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152 Verified Questions
152 Flashcards
Source URL: https://quizplus.com/quiz/77818
Sample Questions
Q1) Emphasis on precision and paying attention to details characterize a ______ _________ culture.
Q2) If an industry is highly regulated,firms competing within it likely have
A)bureaucratic structures.
B)dynamic,innovative cultures.
C)low concern for rules and authority.
D)businesses processes characterized by agility and quick action.
Q3) Leaders impact organization culture through A)role modeling.
B)leader height.
C)leader intelligence.
D)leader personality.
Q4) To ensure all cast members share the history of Walt Disney World,new hires at the resort must take the courses on traditions at Disney.With these classes,the Walt Disney Company is creating a A)weak culture.
B)counterculture.
C)strong culture.
D)subculture.
Q5) What impact does culture have on the organization?
Page 17
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