Applied Interpersonal Communication
Exam Materials
Course Introduction
Applied Interpersonal Communication explores the theories and practical skills necessary for effective communication in both personal and professional contexts. This course covers key topics such as listening, verbal and nonverbal communication, conflict resolution, perception, and relationship development. Through interactive activities, case studies, and real-world applications, students learn how to adapt their communication styles, navigate diverse social situations, and build stronger, more meaningful connections with others. Emphasis is placed on developing practical strategies for managing communication challenges and enhancing understanding in various interpersonal settings.
Recommended Textbook
Looking Out Looking In 15th Edition by Ronald
B. Adler
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12 Chapters
794 Verified Questions
794 Flashcards
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Page 2
Chapter 1: A First Look at Interpersonal Communication
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50 Verified Questions
50 Flashcards
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Sample Questions
Q1) DO NOT USE In Chapter One, sociolinguist Deborah Tannen claims that
A)electronic mail can deepen the quality of relationships.
B)electronic mail makes interpersonal communication more impersonal.
C)everyone prefers face to face communication rather than electronic mail.
D)relationships cannot be maintained using electronic mail.
Answer: A
Q2) Transactional communication may be compared to dancing due to the involvement needed by each partner.
A)True
B)False
Answer: True
Q3) Research has shown that competent communicators achieve effectiveness by
A)using the same types of behavior in a wide variety of situations.
B)developing large vocabularies.
C)apologizing when they offend others.
D)giving lots of feedback.
E)adjusting their behaviors to the person and situation.
Answer: E
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3
Chapter 2: Interpersonal Communication and Social Media
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43 Flashcards
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Sample Questions
Q1) Telephone calls are asynchronous.
A)True
B)False
Answer: False
Q2) According to your text, when conducting a meeting online, business professionals should follow each of these rules <I>except</I>:
A)Before the meeting, make sure all participants have the agenda and copies of any documents that will be discussed
B)Try to avoid interrupting others or leaving out people simply because you can't see them
C)Keep distractions (ringing phones, slamming doors, barking dogs, and so on) to a minimum
D)Use whatever equipment you have available Answer: D
Q3) According to some surveys, 70 percent of job recruiters in the United States have hired candidates because of information found online.
A)True
B)False
Answer: False
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Page 4
Chapter 3: Communication and Identity
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60 Flashcards
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Sample Questions
Q1) People who have high self-esteem
A)expect to be accepted by others.
B)have less of a need to work hard for people who demand high standards.
C)are unable to defend themselves against negative comments.
D)don't perform well when being watched.
Answer: A
Q2) Compared with face-to-face interaction, online communication tends to limit the control we have over managing impressions.
A)True
B)False
Answer: False
Q3) The self-concept is a constantly changing set of perceptions that others have of you.
A)True
B)False
Answer: False
Q4) All communication behavior is aimed at making impressions.
A)True
B)False
Answer: False
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Chapter 4: Perception
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Sample Questions
Q1) In perceiving others, we usually blame their problems on their personal qualities rather than on factors outside them.
A)True
B)False
Q2) Empathy is related to perception in that
A)the more perceptive you are, the less empathetic you need be.
B)the more perceptive you are, the easier it is to forget to be empathetic.
C)empathy is facilitated by trying to perceive things from the other person's point of view.
D)empathy and perception are both a result of self-fulfilling prophecies.
Q3) The Pillow Method is designed to
A)persuade someone to accept your viewpoint.
B)settle a dispute.
C)minimize an issue.
D)gain insight into another's viewpoint.
E)punctuate the cause and effect of an argument.
Q4) Identical foods can actually taste different to various individuals.
A)True
B)False
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Chapter 5: Emotions
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72 Flashcards
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Sample Questions
Q1) "Those interviewers made me so nervous."
A)fallacy of causation
B)fallacy of shoulds
C)fallacy of overgeneralization
D)fallacy of perfection
E)fallacy of helplessness
Q2) An empty feeling in the pit of your stomach, tense muscles, and headaches are examples of the emotional component labeled
A)nonverbal reactions.
B)cognitive interpretations.
C)physiological factors.
D)rational-emotive therapy.
E)environment.
Q3) The approach to handling emotions described in your text involves talking yourself out of feeling unnecessarily bad.
A)True
B)False
Q4) Anger can be either a facilitative or debilitative emotion.
A)True
B)False
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Chapter 6: Language
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Sample Questions
Q1) After years of research, it has been concluded that names have little effect on how others think of us and the way we act.
A)True
B)False
Q2) Your children are disruptive.
A)inference
B)fact
Q3) Communication scholars use the term "cooperation" to describe the way conversation operates when everyone involved uses the same set of pragmatic rules.
A)True
B)False
Q4) Equivocal words
A)have more than one commonly accepted definition.
B)are low-level abstractions.
C)mean the same to all people and are thus redundant.
D)have meanings one person can guess at but another can't.
E)have no known nonverbal signals to accompany them.
Q5) In your own words, explain the statement "meanings rest more in people than in words." Cite examples from your own experience.
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Chapter 7: Nonverbal Communication
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Sample Questions
Q1) A strong accent or husky voice
A)chronemics
B)paralanguage
C)disfluencies
D)proxemics
E)kinesics
Q2) Edward T.Hall defines social distance as
A)0 to 18 inches.
B)18 inches to 4 feet.
C)4 feet to 12 feet.
D)12 feet to 25 feet.
E)25 feet and beyond.
Q3) "The Way You Talk Can Hurt You?" reading in Chapter Six insists that it would be beneficial for men to change their vocal patterns to sound more cooperative and friendly in everyday interactions.
A)True
B)False
Q4) Many nonverbal behaviors are governed by cultural rules.
A)True
B)False
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Chapter 8: Listening
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Sample Questions
Q1) The advantage of paraphrasing to help is that
A)you can help the problem-holder to sort out the problem.
B)you can suggest the solution that's best for your partner.
C)you can point out your partner's good ideas.
D)you can share your own experiences and ideas.
E)All of these answers are correct.
Q2) According to the text, the most helpful way of responding to a problem is to offer good, specific advice.
A)True
B)False
Q3) Analyzing can be one way to help a speaker consider alternative meanings.
A)True
B)False
Q4) "I think you're doing a terrific job."
A)paraphrasing
B)judging
C)supporting
D)advising
E)analyzing
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Chapter 9: Communication and Relational Dynamics
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Sample Questions
Q1) Almost every message has
A)content dimension.
B)relational dimension.
C)both a content and a relational dimension.
D)no dimensions unless the communicators intend them to.
E)an unintentional message.
Q2) One of the key differences between marriages that end in separation and those that are restored to their former intimacy is
A)how long the couple remained in the integration stage.
B)how much metacommunication occurs.
C)the types of relational transgressions that happened.
D)the communication that occurs when the partners are unsatisfied.
E)None of these choices are correct.
Q3) According to your text, we are more attracted to people who are good at what they do but admit their mistakes.
A)True
B)False
Q4) It is possible for a business partnership to move to a bonding stage.
A)True
B)False
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Chapter 10: Communication in Close Relationships
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Sample Questions
Q1) DO NOT USE The experimenting stage of interpersonal relationships is characterized by small talk.
A)True
B)False
Q2) DO NOT USE The person who exercises the greatest amount of conversational control doesn't always make the decisions in interpersonal relationships.
A)True
B)False
Q3) While workplace romances can be messy, some research has shown that 34 percent of people who said they dated a coworker ended up marrying that person.
A)True
B)False
Q4) DO NOT USE Metacommunication is communication about communication. A)True
B)False
Q5) By definition, an intimate relationship must exhibit all four intimacy dimensions. A)True B)False
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Chapter 11: Improving Communication Climates
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Sample Questions
Q1) Since ambiguous responses leave your partner unsure of your position, they would likely be interpreted as disconfirming.
A)True
B)False
Q2) Tangential responses are one type of disconfirming message.
A)True
B)False
Q3) Whereas acknowledging others means you are interested in their ideas, endorsement means that you agree with them.
A)True
B)False
Q4) All of the following are disconfirming messages except
A)interrupting the other person.
B)giving ambiguous responses.
C)ignoring the other person.
D)using a problem-oriented approach.
E)responding with clichés.
Q5) How do defensive behaviors work in the sphere of work relationships? Given your knowledge of Gibb's categories, what advice would you give to a manager?
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Chapter 12: Managing Interpersonal Conflicts
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Sample Questions
Q1) A full-fledged conflict will not occur unless the individuals involved try to prevent one another from achieving their goals.
A)True
B)False
Q2) In the "Looking At Diversity" reading, James Comeyrecommends which of the following strategies when working with people from a different cultural background?
A)Face conflict head on, and get to the bottom of any conflicts right away.
B)Slow down and adopt an attitude of curiosity.
C)Show genuine interest in the other person.
D)both b and c
E)none of the above
Q3) In high-context, collectivist countries, avoidance and accommodation are considered positive, appropriate ways to handle conflict.
A)True
B)False
Q4) Define the term conflict as described in your text.Explain in detail each element of the definition.
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