Advanced Business Communication
Textbook Exam Questions
Course Introduction
Advanced Business Communication explores the strategic use of written, oral, and digital communication within professional business environments. This course emphasizes effective techniques for composing business documents, delivering impactful presentations, managing corporate communication channels, and navigating cross-cultural communication challenges. Through case studies, collaborative projects, and real-world simulations, students will refine their ability to convey complex information clearly, lead organizational discussions, negotiate confidently, and utilize modern communication technologies to support business objectives. The course aims to develop critical thinking and advanced communication skills essential for leadership roles in todays global business landscape.
Recommended Textbook
Excellence in Business Communication 5th Canadian Edition by John V. Thill
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16 Chapters
1500 Verified Questions
1500 Flashcards
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Page 2
Chapter 1: Achieving Success Through Effective Business
Communication
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99 Verified Questions
99 Flashcards
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Sample Questions
Q1) Briefly define "knowledge workers."
Answer: Knowledge workers are individuals whose primary job function involves the handling and processing of information and knowledge. They are characterized by their ability to work with ideas rather than physical products, and their tasks typically involve analysis, critical thinking, problem-solving, and decision-making. Knowledge workers are often professionals in fields such as IT, finance, education, engineering, healthcare, law, and research, where specialized knowledge and expertise are required. They leverage their cognitive skills and education to create, share, and apply knowledge within their respective domains, and they are essential in driving innovation, strategic planning, and overall organizational performance in the knowledge-based economy.
Q2) Ethics in the workplace is an increasingly important issue.Which of the following examples is not considered unethical?
A)Self promotion
B)Plagiarism
C)Misrepresenting numbers
D)Distorting visuals
Answer: A
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3
Chapter 2: Communicating in Teams and Mastering
Listening and Nonverbal Communication Skills
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Sample Questions
Q1) The more members you have at a meeting the better for making good decisions quickly.
A)True
B)False
Answer: False
Q2) The goal of content listening is to evaluate the logic,validity,and implications of a message.
A)True
B)False
Answer: False
Q3) What are four potential disadvantages of working in teams?
Answer: While teams yield numerous benefits,it is important to recognize the possible drawbacks of working in teams.(1)Groupthink occurs when team members value team harmony more than effective decision making.(2)Some team members may have hidden agendas that can impede the team's progress.(3)Free riders do not contribute to the team's work.(4)The cost of coordinating group activities can be unreasonably high.
Q4) Group norms are informal standards of conduct that members share and that guide member behaviour.
Answer: norms
4
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Chapter 3: Communicating Interculturally
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Sample Questions
Q1) Briefly describe at least three advantages of a multicultural workforce.
Answer: A culturally diverse workforce yields a broader spectrum of viewpoints and ideas.It also helps companies understand and relate to diverse markets and enables organizations to tap into the broadest pool of talent.
Q2) High-context cultures view adherence to laws as being more flexible.
A)True
B)False
Answer: True
Q3) When speaking to someone for whom English is a second language,you should avoid using slang and idioms.
A)True
B)False
Answer: True
Q4) Idioms are phrases that mean more than the sum of their parts and can cause misunderstandings when translated literally.
Answer: Idioms
Q5) What is ethnocentrism,and how can it be overcome?
Answer: NO Answer
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Chapter 4: Planning Business Messages
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Sample Questions
Q1) Aside from being easy to understand,routine messages _____________
A)deliver the main idea.
B)are easy to prepare.
C)offer supporting evidence.
D)please to your audience.
Q2) The three general purposes of business messages are to inform,to persuade,or to collaborate with the audience.
Q3) Describe at least three of the tasks involved in developing an audience profile.
Q4) A good way to test the thoroughness of your business message is to check it for
A)a main idea.
B)a purpose.
C)the who,what,when,where,why,and how.
D)accuracy.
Q5) Face-to-face communication is the richest medium. A)True
B)False
Q6) Memos are short,printed messages for external audiences.
A)True
B)False
Page 6
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Chapter 5: Writing Business Messages
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Sample Questions
Q1) To downplay a dependent clause in a complex sentence,you ______________
A)place it at the beginning of the sentence.
B)place it at the end of the sentence.
C)bury it in the middle of the sentence.
D)set it off with a semicolon.
Q2) Functional words express relationships and have only one unchanging meaning in any given context.
Q3) In general,you need to use more tact and diplomacy in oral communication than in written communication.
A)True
B)False
Q4) The "you" attitude should be avoided when you are assigning blame for a problem. A)True
B)False
Q5) People are more likely to react positively to your message when
A)you keep your language formal and businesslike.
B)you use "Urgent" in your subject line.
C)they have confidence in you.
D)you use humour.
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Chapter 6: Completing Business Messages
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Sample Questions
Q1) A modifier is said to be dangling when it has no real connection to the subject of the sentence.
Q2) The details given in the middle section of a message have the greatest impact on the audience.
A)True
B)False
Q3) Parallel forms are more difficult to read and skim.
A)True
B)False
Q4) When you have two or more similar ideas to express,make them parallel.
A)True
B)False
Q5) When completing a business message,you should evaluate content,organization,style and tone,review for readability,edit for clarity,and edit for conciseness.
A)True
B)False
Q6) Briefly describe at least three advantages of using lists in business documents.
Q7) Using a(n)spell checker is a wonderful way to weed out major typos,but you can't use it to replace good spelling skills.
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Chapter 7: Crafting Messages for Electronic Media
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Sample Questions
Q1) Podcasts are _____________
A)great for entertainment,but not useful in business.
B)helpful for training in business,but not much else.
C)too technical to be practical for business use.
D)none of the above.
Q2) Because of the speed of IM it is often considered to be more urgent than many other forms of communication.
A)True
B)False
Q3) When you need a permanent,unchangeable,or secure record,it is always best to use a secure digital (electronic)transmission rather than a printed letter or memo.
A)True
B)False
Q4) It is safe to assume that the usual standards and expectations of business communication do not apply to email.
A)True
B)False
Q5) Explain how to apply the three-step writing process to instant messages.
Q6) List five ways businesses are using blogs.
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Chapter 8: Writing Routine and Positive Messages
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Sample Questions
Q1) A claim letter written as a personal answer to a unique situation starts with a clear statement of the good news.
A)True
B)False
Q2) When asking questions in a request message _____________
A)begin with the least important question and work your way up to the most important.
B)avoid any open-ended questions.
C)ask only questions that are central to your main request.
D)format complicated questions so they stand out from other text.
Q3) In a claim letter,explain the problem in detail,provide back-up information,and request specific action.
A)True
B)False
Q4) Even if you like the person for whom you are to write a letter of recommendation,you should not write the letter at all if the candidate's shortcomings are so pronounced that you don't think he or she is a good fit for the job.
A)True
B)False
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Chapter 9: Writing Negative Messages
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Sample Questions
Q1) When delivering bad news you have only one goal: to maintain a good image for yourself.
A)True
B)False
Q2) A good buffer begins with an apology.
A)True
B)False
Q3) Following the indirect approach,the bad news comes _____________
A)immediately after the buffer.
B)immediately before the reasons.
C)immediately after the reasons.
D)at the very end.
Q4) Using the indirect approach,you begin your message with a(n)buffer that softens the blow of the bad news.
Q5) List three things a company should do to communicate in a crisis situation.
Q6) You can ease the sense of disappointment of a bad-news message by using positive words.
Q7) What are the five main goals when delivering bad news?
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Q8) Briefly describe the elements of a negative message that uses the direct approach.
Chapter 10: Writing Persuasive Messages
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Sample Questions
Q1) When talking about 'limiting the scope' it means including only the information needed to help the audience take the next step toward making a favourable decision.
A)True
B)False
Q2) Generally speaking,persuasive business messages rely more heavily on logical appeals than on emotional appeals.
A)True
B)False
Q3) If price is one of your strong selling points,you _____________
A)mention special offers,such as volume discounts,before actually stating the price.
B)compare the price to the cost of some other product or activity ("This exercise equipment costs less than a health club membership").
C)break the total price into smaller units ("Just six easy payments of $19.95 each will bring you this lovely collector's item").
D)emphasize it in the opening of the sales letter.
Q4) Selling points are the most attractive features of a product.
Q5) Describe each of the four phases of the AIDA plan for persuasive messages.
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Page 12
Chapter 11: Planning Reports and Proposals
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Sample Questions
Q1) A guideline to help you obtain valid and reliable survey results is ______________
A)to not expect people to give you more than 10 or 15 minutes of their time.
B)to give people plenty of time to research their answers.
C)to ask all open ended questions because people like to talk about things they know.
D)to ask people about specific dates in the past.
Q2) Making notes about research materials is one area where computers aren't very helpful.
A)True
B)False
Q3) An informational report that summarizes a proposed business venture is called a(n)____________
A)business plan.
B)compliance report.
C)operating report.
D)personal activity report.
Q4) Define "work plan" and briefly describe the elements it often contains.
Q5) Briefly explain the primary function of a statement of purpose;then indicate the most useful way to phrase one.
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Chapter 12: Writing Reports and Proposals
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Sample Questions
Q1) Flowcharts are used to ______________
A)summarize large amounts of statistical data.
B)demonstrate the relative sizes of the parts of a whole.
C)show how something looks.
D)illustrate processes and procedures.
Q2) What are the three main sections of a business report?
Q3) When it comes to establishing a time perspective in your report,______________
A)you should feel free to shift back and forth between the past and present tenses.
B)you should be careful to observe the chronological sequence of events.
C)you should make sure that none of your material is dated.
D)you should keep everything in the past tense.
Q4) When writing a business report,how can you make your tone less formal?
Q5) In line charts showing trends,the vertical axis indicates time or quantity,and the horizontal axis indicates amount.
A)True
B)False
Q6) Previews and reviews are NOT effective types of transitions.
A)True
B)False
Page 14
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Chapter 13: Completing Reports and Proposals
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Sample Questions
Q1) When writing an unsolicited proposal you can organize it loosely on the details in the RFP.
A)True
B)False
Q2) In a formal proposal,a synopsis or executive summary may be
A)essential for highlighting your competitive advantage.
B)useful if the proposal is fairly short.
C)placed in an appendix.
D)often less useful than in a formal report.
Q3) Short reports often combine the synopsis with the letter of transmittal.
A)True
B)False
Q4) In a formal proposal,how do you determine what organizational approach to use in the letter of transmittal?
Q5) The table of contents for a complex formal report lists ___________________
A)every heading in the report plus all illustrations and table titles.
B)only the top two or three levels of headings plus prefatory and supplementary parts.
C)everything but prefatory parts.
D)everything but supplementary parts.
Page 15
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Chapter 14: Designing and Delivering Oral and Online Presentations
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Sample Questions
Q1) List three types of "old school" visuals commonly used in business presentations.
Q2) Having a logical order to your major points isn't necessary.
A)True
B)False
Q3) You always close your speech ___________________
A)on a positive note.
B)with "well,I guess that's it."
C)with something dramatic or flamboyant.
D)by introducing some new ideas for the audience to think about.
Q4) Slide transitions control how one side replaces another.
A)True
B)False
Q5) Developing the main idea of a presentation by using a "you" attitude helps keep the audience's attention and your points more relevant.
A)True
B)False
Q6) Give 8 suggestions for delivering a presentation more effectively.
Q8) List two goals to achieve in the body of a business presentation. Page 16
Q7) What three tasks should an effective speech introduction accomplish?
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Page 17
Chapter 15: Building Careers and Writing Résumés
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Sample Questions
Q1) Networking is only about finding people to help you.
A)True
B)False
Q2) Unless you have a reason not to the way to organize a résumé is ___________
A)chronologically.
B)functionally.
C)geographically.
D)alphabetically.
Q3) The introductory statement of a résumé can include highlights your strongest points in a brief summary of qualifications.
Q4) As a general guideline,if you have fewer than 10 years of professional experience,try to keep your résumé to one page.
A)True
B)False
Q5) Employers fill company needs by hiring temporary and contract workers.
A)True
B)False
Q6) To change your traditional paper résumé into a scannable one,you must convert it to plain-text format.
Page 18
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Chapter 16: Applying and Interviewing for Employment
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Sample Questions
Q1) Briefly define "situational interview."
Q2) List at least five things that you might want to find out during a job interview.
Q3) Interviewers don't expect questions during an interview;they are there to ask questions,not to answer them.
A)True
B)False
Q4) When asking questions during a job interview,you should __________________
A)stick to neutral topics such as the weather.
B)prepare insightful questions of your own.
C)stick to questions that elicit simple yes or no answers.
D)put as much pressure on the interviewer as possible.
Q5) A solicited letter written in response to a job advertisement begins
A)by identifying the specific job for which you are applying.
B)by identifying the writer of the letter.
C)with an attention-getting device.
D)with a request for a job application.
Q6) Why do employers use pre-employment testing and background checks? What do these tests measure? How do they help employers?
Page 19
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