Q&D Aviation Group Brochure

Q&D CONSTRUCTION AVIATION GROUP

NEW CONSTRUCTION || REMODELS || EXPANSIONS Exceptional service across the U.S.A. qdconstruction.com

WELCOME

Big company resources and personal service Q&D has assembled a mobile, nimble and reliable aviation workforce with the tools and training to execute any aviation project. From interior improvements, to ground-up terminal and support facility projects, Q&D has the big company resources to fulfill schedule commitments and a friendly, personal approach to customer service.

Airports are like small cities full of amenities.

Airlines are expanding to meet the increased demand for air travel as the world becomes more interconnected than ever. Because of this continuous evolution of air travel, there are a considerable number of stakeholders involved in even the simplest build-out.

Understanding where and how construction fits into your world is Q&D’s highest priority.

Q&D has worked in over 100 airports across the United States. This gives Q&D’s aviation services team an unusual insight into the unique nature of aviation-related construction and experience with many different airline and airport stakeholders.

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Q&D can attest to the fact that if you have seen one airport, you’ve seen one airport. Every facility is unique in the way it operates. Q&D works alongside the client, within the framework and layers of regulations, restrictions and initiatives, to develop the most advantageous and cost-effective solution on their behalf.

Q&D listens to your priorities, reflects on them and integrates them into the planning and execution of every project.

At the center of this approach is listening and taking seriously the issues and concerns of their customers. Visit qdconstruction.com or call (775) 786-2677 to find out more about Q&D Construction’s Aviation Group.

Q&D’s SERVICES

Making aviation construction a smooth process Q&D has relevant experience in every aspect of aviation construction from large terminals and airport expansions to gate relocations. The aviation team provides depth with self-performed capabilities and additional services through strategic partnerships with proven signage and casework subcontractors. If you can imagine it, Q&D can build it.

Large Projects

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Terminal Revisions Terminal Buildings Airport Expansions Security Upgrades Baggage Handling Systems

Support Facilities

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New Construction Equipment Storage Buildings FBO’s Service Buildings Maintenance Buildings Hangars Runways / Barriers Utilities

Improvements

• Equipment Upgrades and Relocations • Tenant Improvements • Gate Relocations • Security Revisions • Concession Build-Outs • Finish Upgrades • Support Spaces

Q&D Construction • Aviation Group HEADQUARTERS Duane Boreham VP - Aviation Group (775) 786-2677 P.O. Box 10865 Reno, Nevada 89510

VIRTUAL

SOCIAL

qdconstruction.com dboreham@qdconstruction.com

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Q&D’s STORY

Building lifelong relationships along the way Q&D seeks out and understands the client’s needs on each project. Q&D began as a small business - two workmen, a truck and a home office - and has grown into an Engineering News Record top 400-ranked construction management company. Sustained relationships built on service, integrity and quality have provided new and repeat opportunities.

Concrete Division Recognizing that concrete work takes special expertise and leadership, Q&D initiates new group.

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First High-Rise Q&D completes first high-rise, a 7-story tower for Saint Mary’s Hospital.

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General Engineering Department Established Q&D adds a General Engineering division to serve customers in need of road, infrastructure, mining, civil, paving and site utilities services.

First One-Million $ Job Q&D builds a parking garage at Harrah’s and completes it in stride.

Founded Q&D begins as a home-based business, building mainly kitchens and small buildings.

1964

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1969

1982

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1998

Building New Aviation Relationships Q&D is called upon to build tenant improvements and exterior upgrades at RNO, beginning a long-standing relationship with the aviation community.

1999

First Large-Scale Airport Project As the CMAR, Q&D heads up preconstruction planning and construction on this $51,000,000 phased project, to upgrade the baggage screening and check-in processes at Reno-Tahoe International Airport.

It is completed in two years, and also two years ahead of schedule.

First Project for Southwest Airlines A new relationship with Southwest Airlines begins with a door replacement project and shared values.

2007

2008

Today, Q&D is... ...a reflection of its employees and their positive attitudes regarding the future of the industry and of the company.

First $100,000,000 Project Q&D completes shopping mall infrastructure, shell buildings, pads as well as several stand-alone store buildings and multiple retail tenant improvements at in record time.

Gateway to the Future Q&D is the CMAR on the $23,000,000 expansion and renovation of RenoTahoe International Airport’s baggage claim, security screening, retail concourse and arrival and departure areas.

Ritz-Carlton Lake Tahoe Completed Q&D led the field operations on this $230-million, LEED certified, 5-star resort project.

2009

Southwest Airlines Milestone Q&D reaches $12,000,000 worth of projects completed for Southwest Airlines at over 45 different airports.

“Q&D Construction continues to grow and evolve to serve our customers.”

- Lance Semenko, President Q&D Construction

2012

2013

Today

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S U S TA I N A B I L I T Y Putting the earth in perspective Integration of sustainable priorities Today’s airports are like small cities and airlines are carrying more people than ever before. Balancing economic priorities with the implementation of sustainability goals and initiatives is complex, layered and involves many stakeholders.

A key to successful sustainability initiatives in aviation has been integration on a smaller scale into every aspect of operations, to supplement major initiatives which may take longer to implement due to required regulatory changes.

For example, sustainability goals like reduction of fossil fuel usage, which may have started with larger targets like aircraft and airport vehicles, have been integrated into all aspects of aviation operations including facility operations, vendor fleets and now even extend to travelers with incentives and preferred parking for lowemitting vehicles. Similarly, goals for use of environmentally friendly materials have begun with new initiatives centered around new construction but now are being integrated into things like de-icing operations, landscaping maintenance and dining utensils.

How can Q&D help?

Be a Leader

Calculate Impact

Follow Through

Being a leader means understanding the project sustainability goals and working as part of the project team to implement them into the design during preconstruction.

It also means that Q&D and subcontractors operate under client and facility environmental initiatives.

Nothing is more impactful when demonstrating the benefit of environmental initiatives than understanding the future economic effects of the implemented measures.

Q&D provides accurate costs and life-cycle studies to help with decision-making, demonstrate the benefits of green initiatives and promote them to the community.

Q&D follows through on green initiatives with accurate record keeping and timely regulatory reporting. Q&D promotes enthusiasm for green initiatives amongst project stakeholders and works together with project partners to generate new and innovative sustainability measures the benefit of our clients.

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RESOURCES Capabilities to meet “impossible” schedules Customer commitment Airports and airlines make guarantees to other parties - their customers - based on the commitments Q&D makes to meet project end dates. Q&D’s drive to follow through on promises led to the development of a worldclass general engineering department with self-performing capabilities across a wide range of heavy civil construction services.

Schedule control Q&D’s schedule approach combines accurate planning during preconstruction with a “no excuses” attitude towards milestones in the field.

As a result, projects are often turned over earlier than required. Control of selfperforming labor and equipment in the critical, early stages of construction helps maintain early schedule milestones.

Experience & Expertise Our in-house expertise and skill supplements the team’s knowledge during the project planning and construction. Q&D provides clients with reliable conceptual budgets and innovative logistics plans for challenging sites and timelines.

Q&D’s Heavy Civil Capabilities

Site Improvements • Asphalt Paving • Portland Cement Concrete (PCCP) Paving • Pavement Maintenance & Patching • Polymer Overlays • Access Roads • Enclosures and Barricades

Structural Concrete

Utility Work • • • • • • •

Fuel Facilities Generator Installations Underground Utilities Pipelines Sewer Systems Lighting Upgrades Pump Stations

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Support Facilities Metal Building Foundations Parking Garages Access Ramps Bridges Tunnels

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Reno-Tahoe International Airport Ticketing and Baggage Check-in Lobby

EXPERIENCE Serving customers who are serving customers

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The ABC’s of Airport Construction Reno-Tahoe International Airport has led the way, integrating the newest in security with a focus on a comfortable and efficient customer experience.

Space was at a premium at Reno-Tahoe International Airport. Large EDS machines located in front of the ticket counters interrupted the ticketing process and crowded the check-in area. The Reno-Tahoe Airport Authority (RTAA) urgently needed to comply with the changing regulations requiring in-line baggage screening.

They hired Gresham Smith & Partners (GSP) to design a 70,000-square-foot remodel including a 28,000-square-foot expansion to house new, state-of-the-art screening and explosive detection equipment behind the ticket counters.

RTAA arranged to bring in Q&D Construction as the CM at Risk for the Automated Baggage Check-in (ABC) project to work alongside GSP and RTAA to develop budgets, logistics plans and phasing for the project with the goal of keeping the Airport 100% operational at all times.

Q&D and the project team successfully planned and constructed this $51,000,000 overhaul of the ticketing, baggage check-in, TSA screening, and baggage handling process at RNO without receiving a single airline or traveler complaint and all while following TSA security protocols.

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Below: The Automated Baggage Check-in (ABC) project in action, with welcoming finishes to reflect the Reno-Tahoe region.

As a result of the project, the large lobbybased EDS machines which crowded the ticketing area have been replaced with new, state-of-the-art equipment located behind the ticket counters. New oversized lines are capable of screening high volumes of baggage including items such as skis and golf clubs, in a time-efficient manner. Lift-assist devices, the first ergonomically-designed system of its kind, aid TSA employees in lifting baggage from the belts and reduce on-the-job injuries. The backof-house screening and baggage handling equipment is well-ordered and easily maintained.

Maintaining business-as-usual conditions Multiple airline moves and countless sub-phases of the project threatened to eat up valuable budget dollars. The team strategized, purchased and installed an engineered, temporary structure adjacent to the ticket lobby, along the inner roadway of the main airport roadway system, to be used as an interim check-in facility.

This project exceeded our expectations. I am exceptionally pleased with the outcome, a project completed under-budget with great community and airport stakeholder support; and as important, the positive team relationships that remain in place today.�

Krys Bart, A.A.E. President/CEO Reno-Tahoe International Airport

This structure housed a baggage handling system and the Airport’s existing security equipment. Temporary ticket counters were installed in what had been the curbside drop-off area. This allowed airline ticketing activities to continue uninterrupted and created a seamless, temporary screening and baggage handling area that complied with existing TSA security regulations. Most importantly, it shortened the construction schedule by approximately 2 years and saved over $4,000,000 in multiple airline relocation costs.

Above: State-of-the-art, in-line bag screening and explosive detection equipment, located behind the ticket counters.

The ABC project by the numbers...

A welcoming atmosphere The finish revisions which include sustainable materials and easy-to-maintain surfaces and systems, provide a more integrated and uniform design throughout the lobby. It is a more open and user-friendly environment and the upgrades are reflective of the nature and character of the Reno-Tahoe region.

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Working together Q&D hits a milestone of 100 projects for Southwest Airlines, building out and remodeling in over 100 different airports.

Opening new doors Q&D’s relationship with Southwest Airlines began with a revision to a single door. The door change, requested by Southwest, was worth approximately $1,000. While in the final push to complete a multi-million-dollar main project, Q&D’s project team stopped and listened to the Southwest manager’s request, asked questions about how the door would be used, and made suggestions that reduced the cost of the door by 50%. Not a huge savings, but the time and attention spent on valueengineering that door created a connection with Southwest. And that connection led to over 100 Southwest projects in 100 different airports.

Helping to make a new impression Keeping up-to-date with the market, trends in design, and truly understanding the value of their brand led Southwest Airlines to undertake a rebrand starting in 2015 that included their collateral, livery and the signage in every single airport Southwest serves plus their conversions of former AirTran locations.

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Below: The Southwest departures counter at LAX Terminal 1 with new signage and self-ticketing kiosks furnished and installed by Q&D.

Southwest Airlines operates on the principle that if they can exceed each individual passenger’s expectations, they build relationships that create not only return customers but also true brand champions. The Southwest team has taught us a lot.”

Duane Boreham, VP Aviation Group Q&D Construction

Left: A Q&D carpenter puts the finishing touches on the first signage installation for Southwest Airlines in time for the big reveal.. Below: Celebrating the new station opening at CVG - Q&D built out the Southwest Airlines areas to meet their current standards and branding.

Q&D is the construction manager providing program management services as well as procurement and installation of Southwest Airlines’ new branding signage in over 100 airports across the U.S. Revisions like removing and replacing signage seem simple. But with unique regulations and design standards in each airport, hanging a sign can be a complex process that utilizes all of our stakeholder collaboration skills.

In order to accomplish each individual installation in a short amount of time, the process is layered, with 6 to 10 active projects overlapping in different stages of design and fabrication.

Keeping things moving With the recent focus on U.S. infrastructure, many airports have the opportunity to revitalize their existing facilities or build new ones. Q&D has worked alongside Southwest Airlines on multiple projects driven by new construction as well as the opening of new stations.

Work includes gate revisions, ramp and operations (ramp ops) renovations, security updates, ice room remodels, ticketing counter millwork changes, self-bag-tag stations, selfticketing kiosks, and airport master plan revisions that include relocating all of an airline’s gates to a new location within a terminal or remodel.

Q&D’s ongoing relationship with Southwest Airlines is based on mutual values and a shared customer-centric approach to service.

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A Gateway to the Future Big upgrades and expansion at Reno-Tahoe International Airport highlight the Reno-Tahoe region’s business-friendly climate A balance of stakeholders and schedules Working in an active airport is a complex balance of customer priorities, regulations, construction productivity and stakeholder interests. Aviation construction is where Q&D’s collaborative approach to preconstruction and construction benefits the customer and their team the most.

Q&D was pleased to be chosen based on experience and qualifications as the CM at Risk on a multi-staged, multi-phased program to expand, upgrade and remodel the Reno-Tahoe International Airport with the overall goal of improving the passenger experience. All the new work, including the finish upgrades to the baggage claim area, was required to be completed in just under sixteen months.

The Gateway team took on the challenges With very little room and a large program centered around a new centralized security screening area, the design team identified expansion as the best approach. This strategy provided the space to consolidate the existing security screening operation previously located at two points within the Airport, and opened up the central concourse area to new post-screening concession areas.

In order to stay ahead of the critical path, Q&D used the self-performing heavy-civil group within the company for utility work, foundation excavation, and paving. From the start of preconstruction through completion of the complex utility and foundation work, the input and resources of experienced and knowledgeable personnel combined with the dedication of a unified team was key to orchestrating the horizontal construction tasks - just feet from active boarding gates.

Right: SSP’s Timber Ridge Restaurant Inside Reno-Tahoe International Airport, part of the newly-expanded retail and concession area.

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Q&D Construction handled the Gateway program with a high degree of expertise and precision. The project met all the objectives of the client and design team, I am very pleased with the collaborative process the entire team followed to achieve that.”

Sean Bogart, AIA, NCARB, LEED AP BD+C Gresham Smith & Partners

The remodeled baggage claim area reflects the character of the Reno-Tahoe region and includes a terrazzo “river” with metal replicas of Lahontan Cutthroat Trout, a species found in the Truckee River.

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Enhanced coordination In a short window of time, the project team coordinated the latest in security equipment, trained employees, installed it in a new location in the airport, relocated existing equipment to the new location, reoriented employees and restarted screening activities.

Above: The revised and consolidated security checkpoint is more efficient and incorporates updated equipment like advanced imaging technology (AIT) machines.

The cut-over window, including screening equipment relocation, was five hours. The ninefoot-tall equipment had to fit under the ninefoot-one-inch-tall ceiling, limited by existing structural elements. The design and construction team used Building Information Modeling (BIM) to ensure the equipment would fit in the carefully planned space.

The passenger experience RTAA, communicated early on in the design and preconstruction process, how important the Reno-Tahoe International Airport is as the first image many visitors have of the community, as well as providing pride of place for local residents traveling to and from their home.

The ease with which a traveler moves through the space, the comfort and quality of their experience and surroundings will start and cap their business or personal visit and influence their decision to return. The team took time to understand this over-arching priority and wove it through every aspect of the project.

Above: Demolition and excavation activities mere feet away from airplanes and boarding gates.

Below: The exterior of the expanded concourse which houses new retail, restaurant and the consolidated security checkpoint.

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Team builds new connections in SLO San Luis Obispo Regional Airport (SLO) has a new terminal! As the builder on this $27,500,000 project, Q&D worked alongside SLO Airport, San Luis Obispo County and design team leader RS&H. The new terminal was designed to accommodate economic growth and increased tourism in the County, to further connect the community with major metropolitan areas and to continue to service the Cal Poly university campus.

The two-building, 56,000-square-foot facility, includes: ticketing lobby, baggage claim, passenger and baggage screening, toilet rooms, administration offices, support areas, waiting lounges and boarding areas as well as site improvements and airport apron construction.

The boarding bridges (jetways) are the first glass-sided low-raider passenger boarding bridges installed in a U.S. airport. The design team worked together with the local fire department and building department to communicate the technical and safety specifications of the equipment and gain required approvals. The jetways offer views of the airport while boarding and deplaning that add interest to the SLO travel experience.

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Incorporating public art was an important facet of the Airport’s plan for a facility with real connections to the community. The team worked together to realize artistic opportunities like the 747 cowling (airplane part) that became the information desk and the set of airplane tails that look as though they are resting against the wall. The Airport team suggested the ideas and Q&D and RS&H looked for ways to make the structural design, construction, fabrication and installation into a reality.

When it came time to coordinate the ticket counter fabrication it was a great chance for Q&D to put into action their knowledge of airport operations from building casework for airlines all across the USA. To hone in on the best options, the team traveled to LAX, SEA and HOU for design ideas and to review each potential manufacturer’s finished quality. Q&D suggested a modular system for the ticketing positions and shared implementation ideas for creating positions (counter locations)

that are more easily customizable to varied airline branding and equipment. This team collaboration led to flexibility and quality that exceeded SLO’s expectations.

Other innovations the team added or enhanced were the open-air connection area which is secure but allows people to go outside, the addition of a nursing mother’s room to give women a private area to rest and breast feed, and the addition of a pet relief area (for people to let pets do their business). These ideas make the Airport a more useful and communal space for people traveling to and from San Luis Obispo.

Right from Top: A 747 cowling was converted into the facility’s information desk; Repurposed jet wings provide visual interest; The check-in area with the facility’s signature stained concrete floors and wood paneling give the design a warm and friendly feel.

Below: San Luis Obispo Regional Airport’s new terminal at twilight.

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Bringing back the magic of flying A new terminal makes Wyoming travel a breeze Cheyenne Regional Airport (CYS) is an important economic gateway for Cheyenne, Wyoming. Its new terminal is now already servicing multiple regional flights from several airlines which were attracted to offer connections at CYS. The terminal gives Wyoming travelers an artful alternative to the heavy traffic and long drive to fly to their destinations from Denver, CO.

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Q&D was the construction manager-at-risk (CMAR or GCCM) for the $18,100,000 new construction project, working alongside the CYS staff and the design team led by Alliiance. The single-story, 26,500-square-foot building has room for 200 waiting passengers and screening equipment to accommodate 50 people, which will provide ample room to grow. Amenities include vending machines, executive meeting space, and

free parking. The new apron can hold three Boeing 737s.

Finishes reflect the geography of the airport’s location, where the high plains meet the front range.

A welcoming canopy serves as a “front porch” and the exterior block reflects the stone buttes and rugged Wyoming terrain.

Q&D has proven their worth right from the very beginning, coordinating with our architects, civil engineers, FAA and Staff. They took us through terminal construction from start to finish.

TIM BARTH Director of Aviation, Cheyenne Regional Airport

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TEAMWORK An integrated team of professionals to make your project a success

Project leadership

Estimating service

Chris Abrahamson, Chief Estimator Chris leads a team of estimators that create budgets from early concepts and work with you and all members of the Q&D team to prepare logistics plans and schedule for your project.

Field management

Sustainability coordination

Logistics, expediting & vendor support

Project management and procurement

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Lisa Frisch, LEED AP BD+C, Sustainability Manager Lisa is responsible for assuring your organization’s sustainability goals are integrated into the preconstruction and construction process, including preparing implementation plans, LEED criteria management and green documentation collection.

Duane Boreham, Vice President Aviation Group Duane leads Q&D’s aviation services project group.

He contributes his 13 years of aviation expertise to every project by guiding teams through the complex layers of airline and airport stakeholders, regulations, initiatives and priorities.

Patrick Donald, Superintendent Patrick is one of Q&D’s talented, reliable and knowledgeable field leaders who are specially train to understand the complex priorities and stakeholder interests unique to aviation construction.

April Homme, Team Coordinator April is central to the logistical operations and dispatch of all aviation project teams. She tracks critical materials, schedules travel for all field personnel, and monitors costs for each project.

LaMonte Forgays, Project Manager LaMonte is one of our aviation group project management team leaders, applying his experience building in multiple airport facilities to improve cost and schedule performance on your project.

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FLEXIBILITY Q&D’s experience beyond the skies

Quality in Large-Scale A world-class facility for a worldclass client, ahead of schedule, under budget Q&D was honored to be chosen to build the Sandy, UT Scheels store based on values and past performance. The result of the design and construction team’s work is a well-planned, wellexecuted building that reflects in concrete, brick and steel the values of the Scheels organization and the positive experience the team had while building it. The Sandy, UT store was completed two weeks early and under the budget. Q&D was invited back to build Scheels’ new store in Billings, Montana and subsequent to that, a third store with Scheels in Rochester, MN. Shopping at Scheels can be an all-day experience, with rides for the kids, exhibits and displays, an enormous aquarium full of local species of fish, fashion departments, sports equipment and activities (including an archery range), and a restaurant. This flagship store, a two-story, 220,000-square-foot retail destination, includes an 86-foot atrium space to add natural light and to accommodate the 65foot, 16-car operating Ferris wheel.

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Mountain Luxury An integrated team makes the difference on this LEED® certified project The combination of a mountain location, a single access road and sensitive environmental guidelines made the Ritz-Carlton Lake Tahoe project an extreme challenge. Q&D’s building, heavy-civil and concrete divisions worked together with a joint-venture partner to build one of the world’s premier ski-resort hotels, a $230,000,000 luxury establishment nestled in California’s Sierra Nevada range at 8,000 feet above sea level.

In addition to managing the field operations for the entire construction project, Q&D’s crews built the roads, utilities and infrastructure serving the LEED® Certified facility, in addition to the 4.5-mile-long parkway leading up to it. The parkway included 6 con-span bridges, 50,000 tons of base, 20,000 tons of asphalt. Q&D also moved 60,000 cubic yards of dirt for the building site.

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PA R T N E R I N G __________

Formal partnering programs enhance the overall team spirit, clarify the project goals and expand our ability to communicate and innovate on behalf of clients. As a team member on partnered projects, Q&D has won five International Partnering Institute (IPI) awards.

Award-winning partnership Q&D and County of San Luis Obispo Department of Airports’ partnership approach on the new San Luis Obispo Airport Terminal Project is a Winner The San Luis Obispo Terminal project team won an International Partnering Institute (IPI) Award for the outstanding partnering effort put forth by the client, their construction manager Arcadis, lead designer RS&H and Q&D along with our team of consultants, vendors and subcontractors that supported the process.

Through partnering, the team established clear lines of communication, a solid set of decisionmaking team protocols, a published and wellused set of goals and the criteria to evaluate the team’s progress. Together they showcased the benefits of partnering on a design-bid-build project, adding a transparent and open-book accounting approach and a level of trust that is typically reserved for construction-manager-atrisk (CMAR/GCCM) projects.

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The team worked together to mitigate project impacts, pushing past acceptable norms, adding 30% in passenger capacity as well as airline flexibility to the facility during the construction process with minimal schedule impacts in spite of a drought-ending deluge of rainfall.

The project has also won an Engineering News Record California Best of 2018 award.

We’ve created a legacy for the community; this facility will serve the community for generations.

KEVIN R. BUMEN C.A.E., C.M. Director of Airports, County of San Luis Obispo Department of Airports

SAFETY Proactive process. Measurable results.

Safety performance is an important factor used to judge a company’s ability to balance challenging building projects with the well-being of its personnel. It is an excellent indicator of what you can expect from a builder when it comes to respecting and following guidelines and regulations.

Q&D’s safety record demonstrates great respect for our clients’ priorities.

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Worker Hours Per Year (millions) 1.14

I have worked closely with Q&D for the past 19 years. Safety is a cultural value instilled within each worker to be mindful of their own health, workspace, coworkers, and the public. Q&D’s safety record speaks volumes about their commitment to safety.

2018

Experience Modification Ratio (EMOD)

.89

.86

2018

2017

.81

.73

.78

NICK ROSSI President, LP Insurance

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Headquarters P.O. Box 10865 Reno, Nevada 89510 775.786.2677 info@qdconstruction.com

NCL: 8197A&B