General Terms and Conditions

GENERAL CONTRACTUAL CONDITIONS GALVANIZE NUTRITION LTD.

Content Establishment of the contract.................................................................................................................2 Using the service, how to order..............................................................................................................2 Awards...................................................................................................................................................3 Responsibility.........................................................................................................................................4 Scope of the contract, termination..........................................................................................................6 Copyrights..............................................................................................................................................6 Data management...................................................................................................................................6 Consumer information pursuant to Government Decree 45/2014 (II.26.)..............................................7 Miscellaneous provisions.......................................................................................................................8 Service provider details..........................................................................................................................9

The present General Terms and Conditions (hereinafter referred to as "GTC") are concluded between Galvanize Nutrition Korlátolt Felelősségű Társaság (registered office: 1145 Budapest, Columbus utca 27-29., building B., tax number: 25938249-2-42, company registration number: 0109-305771; hereinafter referred to as "Service Provider") and the person using the services of the Service Provider's webshop on the website www.puregoldprotein.com (hereinafter referred to as "Website") (hereinafter referred to as "Customer"). The Customer may be any natural or legal person who makes a purchase on the Service Provider's Website. The term Customer shall be understood as consumer.

The GTC shall apply to all contracts concluded between the Service Provider and the Customer (hereinafter collectively referred to as the Parties). These GTC shall define the rights and obligations arising from the contract between the Service Provider and the Customer.

The Service Provider may update the GTC from time to time, may revise its provisions and may unilaterally amend the GTC. No amendment of the GTC shall be deemed to be a modification if any of the terms and conditions contained in these GTC are amended as a result of a change in the law or if the Service Provider makes a clarification to the GTC that does not affect the substance of the GTC. The latest date for updating the T&Cs can be found on the last page of the T&Cs. The version of the T&Cs in force and in effect at the time the order is sent by the Customer shall prevail.

The Customer has the possibility to make a purchase from the online shop on the Service Provider's Website in the manner and form specified in the GTC and on the Website (hereinafter referred to as the "Service" or "Service").

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The language applicable to contracts covered by the GTC shall be Hungarian. The GTC shall apply to all commercial transactions concluded electronically between the Service Provider and the Customer.

Establishment of the contract The contract between the Parties is concluded in accordance with these GTC as follows.

By placing an order for a product published on the Website, the Customer declares that he/she has read and accepted the contents of these GTC. The order is placed by clicking on the "Order" button, by which the Customer makes a binding offer to purchase the product(s) in the shopping cart, and accepts and acknowledges the current GTC published on the Website, which form the basis of the order. The receipt by the Supplier of the Customer's order shall constitute an obligation to make an offer on the part of the Customer.

The placing of an order by the Customer does not result in the conclusion of a contract between the Service Provider and the Customer. The contract shall be deemed to be concluded only when the Service Provider accepts the Customer's order and confirms it in a separate e-mail sent to the Customer ("Pure Gold Protein | Order Confirmation").

An automated order confirmation ("Pure Gold Protein | Thank you for your purchase") sent by the Service Provider to the Customer by e-mail immediately after the order has been placed does not constitute acceptance of the order and does not constitute the conclusion of a contract. The Service Provider shall acknowledge receipt of the offer (order) sent by the Customer within 48 hours at the latest.

The Customer is obliged to check the content of the confirmation e-mail, to review its attachment and the links indicated therein in detail, and to verify the correctness of the data and parameters provided by him. Any problems, additional delivery or other costs or inability to deliver or delays caused by incorrect or insufficiently detailed data or information shall be borne by the Customer and shall be the sole responsibility of the Customer.

A contract entered into by using the Website is not a written contract. The Service Provider does not keep it on file, so it cannot be accessed or viewed afterwards. From a legal point of view, orders placed in the webshop constitute a declaration of implied conduct.

Using the service, how to order The Customer can browse the site in different product categories. The desired product can be selected by clicking on the "Add to Cart" button, before which the Customer can specify the quantity, which is 1 (one) by default, or, for certain products, the flavour. The system will then offer to add more products to the basket or the Customer can click on the basket icon in the top right-hand corner of the Website to view the contents of his basket. After reviewing the shopping cart, the Customer can click on the "Proceed to checkout" button to decide whether he/she wishes to purchase as an individual or as a company, and will be required to provide contact details. The data required to be provided during the purchase process via the Website is described in the Privacy Policy. If the Customer has a coupon code, he/she can validate it in the pop-up interface of the site.

The discount that can be applied with the coupon will be credited to the purchase amount. After selecting the delivery method, the Customer can choose a payment method and enter a billing address other than the delivery address. The Customer can review the details of his order in the summary interface; before clicking on the "Order!" button, the Customer must accept these GTC, after which it is possible to place the order. The order shall result in a binding offer by the Customer as set out in these GTC. 2

No personal pick-up is possible. For home delivery, payment by credit card and cash on delivery is possible.

The cost of the delivery or cash on delivery payment will be displayed in the summary interface on the Website before the order is placed, and will also be indicated in the order confirmation e-mail ("Pure Gold Protein | Thank you for your purchase!") sent by the Service Provider after the order is placed.

For home delivery, the Service Provider uses the following partners, accordingly, if the delivery needs to be coordinated, the Customer may also contact the parcel delivery service provider directly:

DPD Hungária Kft. (company registration number: 01-09-888141) https://www.dpd.com/hu/hu/aszf/

Consignments, delivery

parcel

Consignments, delivery

parcel

FOXPOST Private limited company limited by shares (company registration number: 10-10-020309) https://foxpost.hu/uploads/documents/hu/foxpost_aszf.pdf

GLS General Logistics Systems Hungary Csomag-Logisztikai Kft. (company registration number: 13-09-111755) https://gls-group.eu/HU/hu/altalanos-uzleti-feltetelek

If during the ordering process the Customer has inadvertently entered incorrect data and has disregarded them despite the possibility of double-checking, the Customer may correct the input errors by reporting the specific error and attaching the correct data to the following e-mail address: info@puregoldprotein.com. The Service Provider will be able to accept the notification of the error at the latest until the delivery of the email confirming the acceptance of the order.

Important information about the products (in particular their essential properties and characteristics) and the purchase price can be found on the product information page before placing the order.

The stock information displayed on the Website is indicative and refers to the time when the Service Provider's database was updated. The Service Provider makes every effort to keep this information up to date, but due to rapid changes in stock levels, it cannot guarantee it and therefore some

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products (which are in stock) may still be shown as available on the website even though they have sold out in the meantime.

If the ordered product is not available at the time of ordering or the product indicated as available for ordering is not available within the period indicated on the Website, the Service Provider reserves the right not to accept the order of the product. In this case, no contract will be concluded between the parties in respect of the product in question, of which the Customer will be notified.

Any payment made previously for the product in question shall be returned to the Customer by the Supplier without delay, but within 30 days at the latest.

An order or its confirmation is deemed to have been received when it is made available to the recipient. The Service Provider shall not be held liable in the event that the confirmation is not received by the Customer because the e-mail address provided is incorrect or the e-mail account is not accessible due to storage space being full. In this case, the contract shall be deemed to have been concluded upon performance.

Awards The prices of the products are always based on the list prices published by the Service Provider on the Website. The list prices can be found on the information page for each product on the Website.

The Service Provider is entitled to unilaterally change the list prices at any time, in which case the Service Provider will publish the new list price on the Website. The list price may not be changed during the term of an existing contract.

The Service Provider reserves the right to set the price of the products differently from the list price in case of promotional offers.

The prices in Hungarian forints indicated on the product page of the products offered for sale on the Website already include VAT (gross prices). If, despite all due care and diligence on the part of the Service Provider, an incorrect price is indicated on the Website, the Service Provider is not obliged to sell the product at the incorrect price, but may offer the Customer the correct and actual price, in the knowledge of which the Customer may withdraw from the purchase within 48 hours of the notification by the Service Provider.

The order value is due in advance in the case of payment by credit card, and in the case of cash on delivery, upon receipt of the product on the spot.

The Service Provider expressly excludes its liability for any damage caused to the Customer's side by the failure, failure or loss of data in the electronic payment system of the given service provider in the case of payment by credit card.

The value of the order shall be deemed paid when the amount has been credited in full to the Service Provider's bank account. The Service Provider shall issue an electronic invoice to the Customer as proof of payment after the order has been sent, which shall be sent to the Customer by e-mail to the e-mail address provided by the Customer. In accordance with the above, by placing an order and accepting these GTC, the Customer expressly consents to the issuance of an electronic invoice by the Supplier. The Customer undertakes to accept the electronic invoice issued by the Service Provider in accordance with the legislation in force and to download the invoice from the e-mail sent by the Service Provider by the date specified in the e-mail.

The electronic invoice issued by the Service Provider is time-stamped and digitally signed by Microsec Zrt. on behalf of the Service Provider. The electronic invoice issued by the Service Provider is an electronically issued accounting document, which is fully compliant with accounting and VAT legislation and is fully suitable for identification for tax administration purposes. The 4

original electronic invoice, as an electronically issued accounting document, is a valid proof of the existence of rights and obligations relating to the payment of taxes.

The issued electronic invoice complies with the conditions set out in Act CXXVII of 2007 on Value Added Tax, Decree 23/2014 (30.VI.) of the Ministry of Finance on the tax administration identification of invoices and receipts and on the tax authority control of invoices stored in electronic form, and other legislation on electronic invoices.

Responsibility If the Customer is a natural person, the Customer declares by ordering the product that he/she is entitled to order the product and is of legal age and has a Hungarian address. The Customer undertakes to provide written proof of his/her entitlement as set out in this paragraph at any time upon request by the Service Provider. The Customer shall be liable to compensate the Service Provider and third parties for all damages and costs arising from a breach of this warranty.

The Service Provider expressly excludes its liability for damages caused to third parties due to the inadequacy or inadequacy of the data provided by the Customer. The Customer shall be liable for such damages at all times. Furthermore, the Service Provider is not responsible for the correctness, authenticity or availability of the data provided by the Customer.

In the event of defective performance by the Service Provider, the Customer may assert a warranty claim against the Service Provider in accordance with the statutory provisions. The Customer may assert warranty claims within the statutory warranty period of 2 years from the delivery of the product.

The Customer shall notify the Supplier in writing of any complaints concerning defective performance without delay, but not later than two months after the discovery of the defect, provided that such complaints can be detected with reasonable care.

If the Customer raises a warranty claim, the Service Provider shall investigate it and notify the Customer of the result.

If the objection is justified, the Service Provider shall, at the Customer's option, subsequently correct the defect free of charge or ensure the re-performance of the product. In the event of a definitive failure to remedy the defect or to reperform the service, the Customer may, at his option, request a price reduction or withdraw from the contract. Further claims, in particular claims for damages or incidental damages of any kind, are excluded.

Any further claims against the Service Provider arising from any legal cause whatsoever, in particular claims for damages and indirect or consequential damages, including loss of profit, are excluded, unless they are based on intentional or grossly negligent conduct of the Service Provider.

Liability for personal injury is also excluded. The Service Provider provides through its Website the sale of products in accordance with these GTC. The Customer, by accepting these GTC, declares and warrants that by entering into the contract under these GTC, it accepts any claim, fine or cost assessed against the Service Provider or any of the Service Provider's employees for any damage, penalty or cost that may be assessed against the Service Provider as a result of the Customer's actions being in breach of law or an official decision. Accordingly, the Customer shall, in place of the Service Provider or the Service Provider's employee, be liable to the authority imposing the fine or enforcing the claim directly and pay the fine, costs or damages directly to it. If the Service Provider has already paid any costs, fines or compensation as set out in this paragraph, the Customer shall reimburse the Service Provider for such amount within 3 working days of notification.

If, as a result of or in connection with the Customer's conduct, any third party or any authority or court brings any claim or proceeding against the Service Provider, the Customer shall take all 5

measures required by the Service Provider and shall compensate the Service Provider for all damages, material losses and costs incurred by the Service Provider as a result of or in connection with any unlawful conduct of the Customer.

The user of the Website is fully and exclusively responsible for his/her own conduct, and the Service Provider will cooperate fully with the competent authorities in such cases in order to detect any infringements. The Service Provider shall have the right, but not the obligation, to monitor any content that may be made available by users of the Website and shall have the right, but not the obligation, to search for indications of illegal activity in respect of the content posted.

The user of the Website can only formulate and publish opinions in connection with the products of the Service Provider placed on the Website in relation to products that he has ordered and received in accordance with the provisions of these GTC. The Customer's opinion may be published only if the link is sent by the Service Provider.

The pages of the Website may contain links to pages of other service providers. The Service Provider is not responsible for the privacy practices or other activities of such service providers.

Due to the global nature of the Internet, the user of the Website accepts that when using the Website, he/she must also comply with the provisions of applicable national laws. To the extent that any activity related to the use of the Website is not permitted under the laws of the user's country, the user shall be solely responsible for such use.

If the user of the Website discovers any objectionable content on the Website, he/she shall immediately notify the Service Provider. If the Service Provider, acting in good faith, considers the report to be justified, it shall be entitled to delete the information or to amend it without delay.

Scope of the contract, termination The contract concluded under these GTC shall terminate upon the contractual performance of the Parties.

The Customer shall not be entitled to terminate the contract concluded under these GTC by giving notice of termination, other than as provided in the "Consumer Information" of these GTC.

Copyrights The Website as a whole, its graphic elements, textual and technical solutions and elements of the Service are protected by copyright or other intellectual property rights. The Service Provider is the copyright owner or the assignee of all content displayed on the Website and in the provision of the services available through the Website: any copyright or other intellectual property (including, but not limited to, all graphics and other materials, the layout and design of the Website, the software and other solutions, ideas and implementations used).

The saving or printing of the contents of the Website, as well as parts thereof, on physical or other data carriers is only permitted for private use or with the prior written consent of the Service Provider. Any use other than private use, such as storage in a database, transmission, publication or downloading, commercialisation, etc., is only possible with the prior written consent of the Service Provider.

In addition to the rights expressly provided for in these GTC, the use of the Website or any provision of these GTC does not grant any other person any right to use or exploit any trade name or trademark contained on the Website in any way. Apart from the display, temporary reproduction and private copying required for the normal use of the Website, these intellectual works may not be used or exploited in any form without the prior written permission of the Service Provider.

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The Service Provider reserves all rights to all elements of its service, in particular to the domain name www.puregoldprotein.com, its subdomains, all other domain names reserved by the Service Provider, its subpages and its Internet advertising spaces. Any activity aimed at delisting, organising, archiving, hacking or decrypting the Service Provider's database is prohibited, unless specifically authorised by the Service Provider.

It is prohibited to modify, copy, insert new data or overwrite existing data by bypassing the interface or search engines provided by the Service Provider without a separate agreement or without using the service provided for this purpose.

Data management In particular, in view of the fact that the Customer may provide or provide personal data on the Service Provider's Website during the use of the Service, which the Service Provider is not entitled or able to verify in any way, the Parties agree that the Customer acts as data controller and the Service Provider acts as data processor when the Customer uses the Service.

The Service Provider is not responsible in any way for the accuracy or veracity of the personal data provided to it, and the responsibility for the lawful provision of personal data rests at all times with the Customer. The Customer declares and warrants that it is entitled to process the personal data provided by it to the Service Provider and to transmit them to the Service Provider, and that the transmission of personal data does not infringe or jeopardise the rights or interests of third parties.

The list of personal data to be processed by the Service Provider is set out in the Privacy Policy.

The Service Provider shall process the personal data to be provided in the course of the performance of these GTC solely for the purposes of the Service and the performance of the tasks set out in these GTC (hereinafter referred to as "Processing") pursuant to Act CVIII of 2001 on certain aspects of electronic commerce services and information society services.

In the course of processing the Data, the Service Provider shall ensure that the persons authorised to process the personal data are bound by confidentiality obligations or are under an appropriate obligation of confidentiality based on law. Thus, in particular, but not exclusively, the Service Provider shall ensure that the persons who have an employment or other employment relationship with it process the personal data of which they become aware solely for the purpose of performing the tasks set out in the GTC, do not use them for any other purpose, do not disclose them to unauthorised persons and do not transfer them to unauthorised persons. The Service Provider shall also ensure that persons authorised to process personal data do not disclose personal data to the public or allow unauthorised access to them by third parties.

The Service Provider shall, taking into account the state of science and technology and the costs of implementation, as well as the nature, scope, circumstances and purposes of the Processing and the risk to the rights and freedoms of natural persons, with varying degrees of probability and severity, implement appropriate technical and organisational measures to ensure a level of data security appropriate to the level of risk, including, inter alia, the measures set out in Article 32 of the GDPR. Taking into account the nature of the Processing, the Service Provider shall, to the extent possible, assist the Customer as data controller with appropriate technical and organisational measures to fulfil its obligations to respond to requests related to the exercise of the data subject's rights under Chapter III of the GDPR and assist the Customer in fulfilling its obligations under Articles 32-36, taking into account the nature of the Processing and the information available to the Service Provider.

Consumer information pursuant to Government Decree 45/2014 (II.26.)

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According to Government Decree 45/2014 (II.26.), the Customer shall be entitled to terminate the contract concluded under the GTC without giving any reason within 14 days from the date of conclusion of the contract, or to withdraw from the contract. The Customer may not exercise its right of withdrawal if it has already started to use the ordered product for its intended purpose.

The Supplier shall use the same payment method as the one used for the original transaction for the refund, unless the Customer expressly agrees to another payment method; the Customer shall not incur any additional costs as a result of the use of this refund method. The Supplier may withhold the refund until the product has been received by the Supplier or the Customer has provided proof that it has been returned, whichever is the earlier.

The Customer is obliged to return or hand over the product to the Service Provider without undue delay, but no later than 14 days from the date of the communication of his/her withdrawal. The time limit shall be deemed to have been observed if the Customer sends the goods before the expiry of the 14-day time limit. The direct cost of returning the product shall be borne by the Customer.

If the Customer wishes to exercise his right of termination/cancellation, he must send a clear statement of his intention to cancel (e.g. by post or electronic mail) to the Service Provider using the contact details provided in these GTC. The withdrawal form can be downloaded by clicking HERE. If the Customer terminates the contract, the Service Provider shall immediately, but no later than 14 days after receipt of the Customer's notice of termination, refund the proportionate part of all the consideration paid by the Customer not affected by the performance.

The Customer may communicate his complaint to the Service Provider orally or in writing. In the event of a complaint, the Service Provider shall act in accordance with the rules for written complaints in accordance with the provisions of Act CLV of 1997 on Consumer Protection.

If any consumer dispute between the Service Provider and the Customer is not resolved in the course of negotiations with the Service Provider, the Customer may apply to the conciliation body competent for his/her place of residence or domicile and initiate the proceedings of the conciliation body, and the following enforcement options are available to him/her: - Complaint to the consumer protection authority (the consumer protection authority of the district office where the Customer resides), - Dispute settlement via the European Union's online dispute settlement platform: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=HU, - The Customer is also entitled to initiate proceedings before the competent court.

In the case of cross-border consumer disputes related to an online contract, the Customer can settle his cross-border disputes electronically at the following link: https://ec.europa.eu/consumers/odr/main/?event=main.trader.register For more details, open our Consumer factsheet by clicking HERE.

Miscellaneous provisions In the event of war, strike, epidemic, work stoppage, shortage of raw materials, parts or energy, shutdown, acts of state - even if the above events make the relevant transaction uneconomical for a certain period of time - and in all other cases considered force majeure under Hungarian law, the Service Provider shall be exempt from performance for the duration of the existence of these 8

circumstances. If the impediment to performance lasts for more than three months, either Party shall be entitled to withdraw from the part of the contract affected by the delay.

Unless otherwise provided for in these GTC, the Parties may communicate to the other Party any written statement or notice by sending it by registered mail, by registered letter with acknowledgement of receipt or by electronic mail. The date of communication shall be the 5th day following the date of posting in the domestic mail in the case of registered mail, or the date indicated on the return receipt in the case of registered mail with advice of delivery. A statement or notice shall be deemed to have been served even if it has not reached the other party because the other party has not sought or received the document served by post, has refused to receive it or has moved from the address for service indicated on the order form without giving prior written notice to the sender.

The invalidity of one or more provisions of these GTC shall not affect the validity of the remaining provisions. In such a case, the Parties shall endeavour to replace the relevant invalid provision by a valid provision through negotiation and shall take into account the framework and objectives of the GTC in negotiating such replacement.

The Parties shall settle their disputes concerning the contract primarily by amicable means. If conciliation does not lead to a result, they shall submit their disputes to the jurisdiction of the competent court of Hungary. All business relations entered into by the Parties under the present GTC and the GTC itself shall be governed by Hungarian law, to the exclusion of conflict of laws rules and the UN Convention on Contracts for the International Sale of Goods. In matters not regulated in these GTC, the provisions of Act V of 2013 on the Civil Code shall prevail.

Evaluation and Moderation Policy

The operator of the Pure Gold Protein webshop, Galvanize Nutrition Kft. (registered office: 1145 Budapest, Columbus utca 27-29. building B.; company registration number: 0109-305771; tax number: 25938249-2-42), hereinafter referred to as the Operator, is happy to receive feedback on its products, and to this end, the Operator allows its customers to rate the product(s) purchased in the webshop, which will be placed on the webshop's interface after the rating has been completed.

The Operator will send a review e-mail to the customer's e-mail address 14 days after the successful order has been placed in the online shop. In the e-mail requesting a review, the customer can click on a link and rate the product received with 1-5 stars numerically or in text.

Submitted reviews are regularly reviewed and occasionally moderated or deleted by the webshop administrators before being published on the webshop. Reviews may also be translated during publication. The webshop administrators will moderate or delete submitted reviews in the following cases: 

the content is illegal or promotes illegal activity;

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commits a criminal offence or irregularity;

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is unethical or in breach of relevant ethical standards; 9

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invites or encourages conduct that is unlawful, infringes rights or is in breach of morality;

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infringes the rights or legitimate interests of others, in particular if it infringes trade mark rights, if it causes or is likely to cause an infringement of intellectual property rights or other copyright, related rights or rights of the person;

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contains misleading information;

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contains misleading information or does not refer to the product;

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contains economic, political advertising towards third parties;

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contains a link to a third party website;

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is seriously contrary to the economic interests of the Operator;

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the Operator considers it to be contrary to its ethical and moral principles;

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or the above may be suspected.

The reviews submitted are listed in chronological order under the "Customer product reviews" section of the product. The reviewer's "name", the text of the review and the number of stars on a scale of 1 to 5 that the reviewer gave the product are displayed.

Based on the arithmetic average of the submitted ratings, the rating of a given product is also displayed on the product page with numbers and asterisk pictograms.

The subsequent deletion of successfully submitted and published reviews can only be initiated by a written request sent by e-mail from the e-mail address used for the review. The webshop administrators will decide on the deletion of the review after examining the request.

Service provider details Name: galvanize Nutrition Kft. Headquarters: 1145 Budapest, Columbus utca 27-29. building B. Address for correspondence: 1145 Budapest, Columbus utca 27-29. building B. Company registration number: 01-09-305771 Tax number: 25938249-2-42 E-mail address: info@puregoldprotein.com

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Phone number: [+36301310453] The consumer may submit consumer complaints about the product or the Service Provider's activities to the following contact details:  

Email address: info@puregoldprotein.com Address for correspondence: 1145 Budapest, Columbus utca 27-29. building B.

These GTC shall be effective from 01.09.2023.

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