The Turks and Caicos Islands Government (TCIG) recently conducted its inaugural Administrative Excellence Training, achieving a remarkable 100% success rate This program welcomed twenty-one administrative professionals, including Heads of SecretariatsandExecutiveAdministrators.Theintensive four-day training aimed to enhance essential skills for AdministrativeProfessionalsacrossallMinistries
The Heart of our Civil Service: Introducing our Dedicated HumanResourceTeam Lorem ipsum dolor sit amet, consectetur adipiscing elit. Fusce eu nibh ante. In ac quam et nibh consequat consectetur. Aliquam ante justo, aliquam ut blandit ac, luctus vel ipsum.
Achievementunlocked: Six MembersoftheStatistical AuthorityAchievesGraduate Degrees
Facilitated by the Training and Development Directorate, the course addressed vital topics in government administration such as executive office operations, effective communication, policy drafting, organizational skills, government protocol, financial oversight, and workplace ethics. To graduate, participants completed a group presentation, finished the Effective Writing Skills for the Public Service course offered by the International Centre for Parliamentary Studies(ICPS),andtookafinalexamwithachallenging passmarkof80
transparency, and alignment with industry standards to ensure that remuneration packages reflect the value and contributions of employees.
Impressively, over 90% of the cohort earned distinction, scoringinthe90thpercentileontheiroverallgrades.
Vision, MissionAnd Values
Vision
A well-structured, properly resourced and professional service that is respected and balances both traditional and modern practices with a culture of impartiality and integrity
Mission
The Public Service exists to serve the people of the Turks and Caicos Islands It does this by providing services to the public on behalf of the Government and by providing impartial and accurate advice to the Government on the formulation of policies. The Public Service is responsive to Government in implementing the Government’s policies and programmes, and will maintain the highest ethical standards.
Values
High-quality Service: Ensure the efficient provision of services to clients at an exceptional level
Professionalism: Conducting oneself by portraying high standards, good character, and ethical behaviour in the performance of duties.
Accountability: Being responsible for one’s actions
Transparency: Easily able to stand up against scrutiny and prevail
Honesty: Being truthful, open and incorrupt and using resources only for the authorized public purposes for which they are provided
Integrity: Putting the obligation of public service about personal interests
FOREWORD
TheOfficeoftheDeputyGovernorisdelighted to present the third edition of the Turks and Caicos Islands Public Service Times Newsletter. This publication continues to be a key platform for sharing updates with the general public and, most importantly, the dedicated members of our public service. It highlights significant milestones and achievements while celebrating the dedication and excellence within our public service
The newsletter is not just a record of our achievements; it is also a tool for fostering a sense of pride, unity, and shared purpose among our civil servants It is a testament to the hard work, innovation, and perseverance that drive the Turks and Caicos Islands Public Service to deliver exceptional outcomes for thepeopleofournation.
In this third edition, we proudly reflect on the significant accomplishments achieved during thesecondquarterofthe2024/2025Financial Year, spanning July to September 2024. These successes showcase the progress we are making together in strengthening the capacity of the Turks and Caicos Islands PublicService.
Highlightsofthiseditioninclude:
• Six Members of the Statistical Authority Earn Master’sDegrees:Theseachievementsreflecta major step forward in building the knowledge and expertise within our public service, enhancing our ability to provide data-driven insightsandinformeddecision-making.
• Employee Spotlight: Celebrating civil servants who recently returned home after pursuing professional development overseas. These individuals bring new skills and perspectives that will strengthen our institutions and service delivery
• First Administrative Excellence Training Course: This inaugural event focused on developing the skills and competencies of administrative professionals, promoting excellence, and reinforcing the critical role they playintheefficiencyofourgovernment.
• Human Resource Professionals Day: A day to honour the invaluable contributions of our HR professionals,whoworktirelesslytosupportour workforce.
These achievements highlight the incredible progress we are making in strengthening the capacityandcapabilityoftheTurksandCaicos Islands Public Service. Each accomplishment represents a step forward in our mission to build a public service that is innovative, efficient, and responsive to the needs of the peopleweserve
As we celebrate these successes, I wish to extend my heartfelt gratitude to every member of the public service. Your commitment, hard work, and resilience are the foundation of our shared success Together, we are not only meeting the needs of today but also building a brighterfuturefortheTurksandCaicosIslands.
Thankyouforyourdedicationandservice
AUTHORITY EARN MASTER’S DEGREES IN DEVELOPMENT STATISTICS!
In a remarkable display of dedication and academic excellence, six members of the Statistical Authority (Formerly the Statistics Department) have successfully graduated with Masters Degrees in Development (MSc) Statistics from the University of the West Indies Notably, this impressive cohort includes the Director, Mr. Shirlen Forbes, and the two Deputy Directors, M Williams and Miss Wendera Sey with Miss Alex Bennett - Senior Mrs Kia Swann - Statistician and Garland – Statistician, under authority's commitment to professionalgrowthandcapacit
The MSc in Development Statisti which these graduates com designed to train official sta equips students with the c undertake quantitative analyses social and economic decis initiatives, particularly in the development policy. The program areas of specialization: S Demographic Statistics an Research
The graduation ceremony moment, celebrating the h determination of these indivi poised to make a significan impact on development practicesintheTurksandCai
Deputy Governor and Head ServiceH.E.AnyaWilliams,wh graduation ceremony, cong graduates, stating, "On Frida 2024,joinedbythePermane Finance Mrs. Athenee Harve newly appointed Chair of Authority Pastor Bradley Ha proud to witness the co ceremonyofourStatistics
Authority graduates to celebrate the hard workanddeterminationoftheseindividuals whoarepoisedtomakeasignificantimpact on development policies and practices in the Turks and Caicos Islands. Their achievement is a testament to their dedication,hardwork,andresilience.
Completing a Master's program with a full-time jobisnosmallfeat.Forthat,Icommend cohort of graduates. I would especia recognize the leadership and ded Director Forbes, who has, throughout h including as an educator, always adv learning and for the higher developm TurksandCaicosIslands.Hehasalways priority to mentor and empower his sta theH.E.AnyaWilliams.
Meanwhile, Mr. Shirlen Forbes, Direct Statistical Authority, expressed immens his team upon their graduation. He sta incredibly proud of my colleagues demonstrated immense perseverance, and determination thissignificantmilestone.Theirhard volumes about the calibre of individ within the authority. This acc enhances their professional quali elevates our capacity to provide insightful data that drives mean decisions and supports sustainable in the Turks and Caicos Islands. theywillutilizetheirenhancedskills in areas like Social and Demograp and Survey Research—to tackle th aheadandcontributepositivelytoo
The six graduates received fund Professional Development Fund thro of the Deputy Governor. This highlights th support provided to enhance professional withinthePublicService.
We share in the pride of the graduates o outstanding achievement! Your success testament to the strength and potential organization
SABRINA WILLIAMS - DEPUTY DIRECTOR, STATISTICAL AUTHORITY
ALEX BENNETT - STATISTICIAN III, STATISTICAL AUTHORITY
KIA SWANN - STATISTICIAN II, STATISTICAL AUTHORITY
CIERRA GARLAND- STATISTICIAN II - STATISTICAL AUTHORITY
-Public Health R. RAVEN A. SAUNDERS
Attains Master’s Degree
Dr. Raven A. Saunders is a Grand Turk native and dedicated medical professional. She graduated from H.J. Robinson High School and the Turks and Caicos Islands Community College before earning a double major in Biology and Biochemistry from the University of Massachusetts Dartmouth. Dr. Saunders completed her Medical Degree at the University of the West Indies in 2018. She began her career as an intern at St. Ann’s Bay Hospital and later worked as a Senior Health Officer in Jamaica. After returning home in 2020, she served as Clinic Manager and Family Doctor at Omnicare and ACCU Diagnostics.
In February 2021, Dr. Saunders joined the COVID-19 response team and became Deputy Chief Medical Officer in July 2023. In her free time, she enjoys reading and watching films.
Dr. Saunders shared her academic journey and future plans with the Public Service Times.
Q: What inspired you to pursue a master's degree, and how do you think it enhances your contributions to the Ministry of Health and Human Services?
Dr. Raven Saunders:
My inspiration to pursue a master’s in public health came from a desire to address the systemic issues that affect health at a population level, particularly the health disparities that persist across different socioeconomic and demographic groups. Seeing the impacts of these inequities firsthand inspired me to gain the tools to create meaningful change and drive initiatives that reach people beyond traditional healthcare settings. This degree enhances my contributions to the Ministry by providing a well-rounded understanding of public health policy, epidemiology, and health systems, allowing me to approach challenges with evidence-based strategies. Additionally, my studies have deepened my skills in program evaluation and data analysis, so I can assess the effectiveness of current health initiatives and identify areas for improvement. This knowledge helps me propose solutions that are not only impactful but also sustainable, ensuring future health programs have long-term benefits for the populations they serve.
Q: What is one key insight from your studies that you believe could significantly benefit the initiatives of the Ministry of Health and Human Services?
Dr. Raven Saunders:
One important concept I learnt during my studies is the Stevens and Raftery’s model of health care needs assessment. This model attempts to achieve the greatest good for the greatest number by focusing resources where they achieve the most benefit for the patients. It intrinsically weaves the importance of need, supply and demand. The need is defined as the individual or population’s ability to benefit from healthcare. For instance, communities with high rates of chronic conditions like diabetes or heart disease have a greater need for preventive care, screening programs, and lifestyle interventions. Accurately assessing need is crucial for effective resource allocation, as it ensures that public health initiatives are targeted at the areas and populations where they are most beneficial. The demand is the measure of what people want; and the supply is what health services are currently provided to the country. Balancing need, supply, and demand is essential for creating an effective public health system. Misalignments, such as a high need for mental health services but limited supply or demand, can lead to gaps in care and worsen health disparities.
Q: How do you plan to apply what you've learned to improve efficiencies or strategies within the Ministry?
Dr. Raven Saunders:
Building on my earlier answer regarding health care needs assessment, the Ministry can benefit from an updated assessment. Our country is evolving and embracing different cultures, demographics and with this more diseases, especially non-communicable diseases. We need to leverage data analytics to optimize resource allocation and identify areas for improvement. By conducting needs assessments and using predictive analytics, we can pinpoint regions with higher disease burdens or resource shortages and proactively address these gaps. Additionally, implementing regular program evaluations will allow the Ministry to monitor effectiveness, adjust strategies in real-time, and reallocate resources to maximize impact.
Applying health equity principles will guide the Ministry in designing programs that are accessible and culturally sensitive to underserved communities. Through partnerships with local organizations and community leaders, we can co-create interventions that address specific needs and resonate with those we serve. This approach builds trust and improves uptake of public health services, ultimately improving program efficiency.
Q: In what ways did your education challenge your prior assumptions, and how will you leverage this new perspective in your work?
Dr. Raven Saunders:
My studies in public health opened my eyes to a proper understanding on how much epidemiological studies are crucial to managing diseases, especially on a populationbased level. As a doctor, you are programmed to treat the individual. Now, as someone in a leadership role, I want to implement policies that can help the country collectively. This cannot really be achieved without updated data on the overall public health profile.
Health surveys, chronic disease studies and updated disease statistics are key passions of mine that have formed after my studies. As a society, we cannot continue to implement programs or policies if we do not know what the society needs; are there even a demand for these programs; and can we properly supply and maintained these programs
Q: What advice would you offer to colleagues contemplating a similar path for their professional advancement?
Dr. Raven Saunders:
My main takeaway for persons wishing to pursue healthcare or any professional advancement is “to embrace lifelong learning”. This path requires a mindset of continuous education. Be open to learning from various sources— colleagues, communities, and research. Also, not all knowledge is earned in institutions, the co-worker with multiple years of experience has multitudes of wisdom to share. Public health, for instance, spans across social sciences, epidemiology, policy, and more, so staying curious and adaptive is crucial.
Q: How do you envision the evolution of the Ministry of Health and Human Services, and what role do you see yourself playing in that transformation?
Dr. Raven Saunders:
Strengthening the Primary Healthcare services is what I envision for the Turks and Caicos Islands. Developing more robust healthcare facilities equipped with modern technology to ensure quality care throughout the islands.
By improving our clinics, we can shift the focus from reactive to preventative healthcare through public awareness campaigns, regular health screenings: especially for cancers predominantly in our population, and vaccination programs. This approach would aim to decrease the burden of chronic diseases, particularly at the hospitals and need for treatment abroad.
Secondly, building communication with our public and private healthcare sectors to better enhance community engagement and health outcomes.
Attains Master s Degree Quantity Surveying ARVIN HOMAS
Meet Garvin Thomas, the Director of the Public Works Department. He is originally from South Caicos and was inspired by his parents, Wilfred and Naomi, to value hard work and community service. He began his career in Architecture and Construction Management, apprenticing with Simon Wood & Associates, before joining the Civil Service in 2001.
Over the years, Garvin progressed within the Public Works Programme Management Department, managing the TCI National Stadium project as Project Coordinator and later serving as Director since April 2020. Garvin has Bachelor’s Degree in Design Architecture from Florida International University and recently completed a Master’s Degree in Quantity Surveying from the University of Portsmouth in the United Kingdom.
Outside work, Garvin supports vulnerable elderly residents through South Caicos Hope and enjoys creating conch shell crafts in his free time. Mr Thomas was interviewed about his recent educational pursuits by the Public Service Times.
Q: How has your Master's degree in Quantity Surveying influenced your approach to managing public works projects within the department?
Mr. Garvin Thomas:
My Master's degree in Quantity Surveying has profoundly enhanced my approach to managing Public Works Programme Management Projects by equipping me with advanced technical, financial, and strategic competencies critical to effective project management. Through specialized coursework and practical application, I gained a deeper understanding of cost estimation, budget control, and contract administration, all of which are essential to optimizing project outcomes and ensuring that public resources are managed responsibly and transparently.
This expertise allows me to approach projects with a sharper focus on cost-efficiency and risk mitigation, making informed financial decisions to maximize value without compromising quality all of these experiences I have gain while studying in the UK. Furthermore, my studies exposed me to contemporary best practices in construction law, procurement strategies, and sustainable construction methods, which I will integrate into the department's project workflows
This knowledge will improve our approach to selecting contractors, negotiating contracts, and implementing monitoring processes, reducing the likelihood of costly delays or disputes. Ultimately, my Master's degree will transform my approach by enhancing our department’s capability to deliver complex projects on time and within budget, improving accountability and transparency, and elevating our commitment to sustainable, high-quality public infrastructure.
Q: What specific skills or knowledge have you acquired through professional development that you find most advantageous in your current role?
Mr. Garvin Thomas:
With advancements in quantity surveying, I anticipate several key trends that will significantly impact Public Works Programme Management initiatives. One such trend is the integration of Building Information Modeling (BIM) and digital construction tools, which is transforming how we manage project data, estimate costs, and collaborate across departments. BIM allows for enhanced visualization and real-time data sharing, making cost estimation and project adjustments more accurate and efficient.
To prepare, the department should invest in BIM software, train staff in its use, and encourage early adoption to ensure we’re well-positioned to manage complex projects with increased precision and coordination. Another emerging trend is the growing emphasis on sustainable construction and green building practices, driven by both regulatory requirements and societal expectations for environmentally responsible development. This shift will require quantity surveyors to evaluate projects not just in terms of cost but also regarding their environmental impact, life-cycle costs, and resource efficiency.
To align with these demands, the department should adopt sustainable procurement practices, ensure project materials meet green standards, and invest in professional development for staff to stay updated on sustainable methodologies. Lastly, as data-driven decision-making becomes central to project management, it will be essential for the department to build analytics capabilities, allowing us to gather and analyze data for more informed project decisions and better risk management. Preparing for these trends by embracing digital tools, sustainable practices, and data analytics will enable the department to deliver high-quality, costeffective public infrastructure aligned with future industry standards.
Q: In what ways do you plan to disseminate your new knowledge among your team and foster collaboration across different areas within your Department?
Mr Garvin Thomas:
To effectively share my new knowledge with the team and foster collaboration within the department, I plan to implement a multi-faceted approach centred around a structured training, collaborative workshops, and open communication channels. First, I intend to organize regular training sessions and knowledge-sharing workshops where team members can learn specific skills, such as advanced construction risk management (my favourite), cost management, contract administration, and sustainable construction practices. These sessions will provide targeted learning and encourage team members to ask questions, share insights, and discuss how they might apply these skills in their roles.
Additionally, I aim to establish cross-functional project teams that bring together professionals from various areas within the department—such as project management, maintenance, and mechanical of which all operates with the confinement of Procurement.
Q: Considering your advanced education, what future trends in quantity surveying do you anticipate will impact public works initiatives, and how should the department brace for these changes?
Mr. Garvin Thomas:
With advancements in the field of quantity surveying, I anticipate several key trends that will significantly impact Public Works Programme Management initiatives. The integration of Building Information Modeling (BIM) and digital construction tools is one such trend, transforming how we manage project data, estimate costs, and collaborate across departments. BIM allows for enhanced visualization and real-time data sharing, making cost estimation and project adjustments more accurate and efficient. To prepare, the department should invest in BIM software, train staff in its use, and encourage early adoption to ensure we’re well-positioned to manage complex projects with increased precision and coordination.
Q: As a leader, how do you intend to mentor younger professionals in quantity surveying and promote their ongoing professional development?
Mr. Garvin Thomas:
As a leader, I am committed to mentoring younger professionals in quantity surveying by creating a supportive and structured environment that prioritizes hands-on learning, continuous feedback, and professional growth opportunities. I intend to implement mentorship programs that pair junior staff with experienced Royal Institute of Chartered Surveyors (RICS) professionals, providing them with direct guidance on technical skills, project management, and industry best practices. Through regular workshops and training sessions, I will encourage them to deepen their knowledge in areas like cost estimation, contract management, and sustainable construction, ensuring they are well-equipped to meet modern industry demands.
To promote ongoing professional development, I plan to advocate for access to relevant certifications, professional memberships, and advanced training courses, allowing them to build expertise and stay current with industry trends. Additionally, I believe in fostering a culture of open communication and knowledge-sharing, where young professionals feel encouraged to ask questions, take initiative, and contribute ideas. By creating clear pathways for growth within the department, I aim to inspire and empower these emerging professionals to pursue excellence and advance in their careers within quantity surveying.
completion of this course highlights our dedication to fostering professional developmentwithinthePublicService.This achievement, along with the impressive pass rate, demonstrates our administrative professionals' commitment to excellence and equips them to contribute to a more responsive and efficientgovernment.”
Commenting on the program, Deputy Permanent Secretary Julianna Musgrove stated, “It is incredibly rewarding to see howtheparticipantshaveembracedthese concepts and applied them to their roles. Their success in this program is a clear reflection of the importance of continuous learning and development within our PublicService.”
The program aimed to equip participants with practical skills for their day-to-day responsibilities while preparing them for more strategic roles in enhancing governmentefficiency.
This first cohort marks the beginning of a larger initiative, with additional cohorts planned to further develop the administrativeskillsofstaffacrosstheentire publicserviceinthecomingyear
The event was further supported by the presence of Honourable Members of Cabinet, Permanent Secretaries, and Deputy Permanent Secretaries, who expressed their supportfortheiradministrativestaff
First Cohort of Administrative Excellence Students Receiving thei
CELEBRATING HUMAN RESOURCES PROFESSIONAL DAY
On Thursday September 26th, 202 of the Deputy Governor joined th world in celebrating Human Professional Day under the them the Future” by hosting a Brunch sessionforitsHumanResourcePr
The day provided an opportunit professionals to connect a experiences in a relaxed and atmosphere. Following the mea participated in a dynamic "Lunch session that included enga building activities, designed t collaboration and enhance morale.
“We are grateful to hav opportunity to honour our HR p whose hard work and dedica crucial role in shaping the Pub said Deputy Governor and Head Service H.E. Anya Williams. “Th only celebrated their commitm fosters teamwork and innovati HRinitiatives.”
The event highlighted the im continual professional developm impact of effective HR st organizational success. Particip interactive sessions that communication, trust, and coh teammembers
RISING STARS: CELEBRATING SUCCESS AND EXCELLENCE - RECENT PROMOTIONS AND ADDITIONS SHINE LIGHT ON TALENT AND DEDICATION
NICHELLE DURHAM - ASSISTANT MANAGER
KANDI SELVER - TAX OFFICER
ARIELLE NEELY - CAREER ADVANCEMENT AND PROGRAM COORDINATOR
KARLANSIA MILLS MEDICAL OFFICER
KENDRA MALCOLM - DEPUTY CHIEF EPIDEMIOLOGIST
DETRESHA COX - ASSISTANT COMMISSIONER OF LABOR
GLADISHA COX - INFORMATION OFFICER
EDWIN MYERS - SENIOR FINANCE OFFICER
WILLIAM ARIZA - SENIOR LIAISON OFFICER
KAYANNA GIBSON AS COMMUNICATIONS OFFICER
JUDITH ROBINSON - SENIOR PROGRAM OFFICER
ACHARO HARVEY - DEPUTY CHIEF FIRE OFFICER
KISSIA
MEETTHEOFFICEOF THEDEPUTY GOVERNOR
Administration
Cabinet Office
Contracts and Corporate Performance Management Department
The Office of the Deputy Governor and Head of the Turks and Caicos Islands Public Service recently introduced the Government Online Recruitment Portal, https://careers.gov.tc.
This portal revolutionizes recruitment by automating the process, from job advertisements to application submission, online shortlisting, and candidate status notifications.
Interested applicants can create user profiles on the site, submitting personal details and supporting documents for easy storage and future job applications acrossvariousgovernmentpositions.
Her Excellency Anya Williams, the Deputy Governor and Head of the Public Service, emphasized the new recruitment portal's importance in enhancing access to government vacancies and improving applicationefficiency.
As the largest employer in the Turks and Caicos Islands, the Government aims to fill numerous new and existing roles in the upcomingyear
The Deputy Governor encourages individuals to explore employment opportunities within the government, emphasizing competitive salaries, significant benefits, and career advancement options following the recent PayandGradingReview.
