TheTurksandCaicosIslandsPublicServicecontinuesto make significant strides in enhancing the capabilities and effectiveness of its leaders. A cohort of 57 senior leaders within the TCI public service have recently completed an intensive online training programme offered by the International Centre of Parliamentary Studies(ICPS) Thisprogramme,knownastheSuccessful Managers Toolkit, is designed to equip public service professionalswithadvancedskillsnecessaryformodern governanceandpublicadministration.
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TheSuccessfulManagersToolkitiscomprisedoffivekey courses, each meticulously tailored to address crucial areasofpublicservicemanagement:
Innovation and Change for Success focused on fostering innovation and managing change effectivelytoenhanceservicedeliveryandefficiency
Managing for Success provided training in strategic planning, resource management, performance measurement,andpolicydevelopment.
Leading for Success emphasised leadership skills such as decision-making, ethical governance, team building,andinspiringasharedvision.
transparency, and alignment with industry standards to ensure that remuneration packages reflect the value and contributions of employees.
Vision, MissionAnd Values
Vision
A well-structured, properly resourced and professional service that is respected and balances both traditional and modern practices with a culture of impartiality and integrity
Mission
The Public Service exists to serve the people of the Turks and Caicos Islands It does this by providing services to the public on behalf of the Government and by providing impartial and accurate advice to the Government on the formulation of policies. The Public Service is responsive to Government in implementing the Government’s policies and programmes, and will maintain the highest ethical standards.
Values
High-quality Service: Ensure the efficient provision of services to clients at an exceptional level
Professionalism: Conducting oneself by portraying high standards, good character, and ethical behaviour in the performance of duties.
Accountability: Being responsible for one’s actions
Transparency: Easily able to stand up against scrutiny and prevail
Honesty: Being truthful, open and incorrupt and using resources only for the authorized public purposes for which they are provided
Integrity: Putting the obligation of public service about personal interests
FOREWARD
Deputy Governor & Head of the Public Service -TCI
The Office of the Deputy Governor is pleased to launch the 2nd edition of the Turks and Caicos Islands Public Service Times Newsletter, covering theperiodApriltoJune2024,orthefirstquarterof the2024/2025FinancialYear.
The Public Service Times Newsletter, officially launched in April 2024, aims to inform public servants and the public about important public servicemattersintheTurksandCaicosIslands.
Overview:
The 2024/2025 Financial Year started off with a flurry of activity across the Turks and Caicos IslandsPublicService.
in the Office of the Deputy Governor:
newinnovativeonlinerecruitmentportalaimedat improving the recruitment process across the government.
TrainingandDevelopment:
The first quarter also saw the launch of the Inaugural Public Service Leadership Forum on June 3, 2024, which included over 200 senior officialsfromacrossthegovernment.Additionally, over 50 public servants successfully completed the Successful Toolkit for Managers, a five-part online learning program facilitated by the United Kingdom’s International Centre for Parliamentary Studies, aimed at enhancing the capabilities of ourseniormanagementstaff
CivilServiceWeek:
Civil Service Week was celebrated from June 1622,2024,honouringtheinvaluablecontributionsof public servants across the Turks and Caicos Islands
LookingAhead:
During the second quarter of the financial year, the focus will continue to be on recruitment and the delivery of the 2024/25 programme The work on the Statutory Body Pay and Grading Review is expected to conclude, with implementation planned for September 2024. Other priority objectives include implementing recommendations from the procurement review and advancing e-government initiatives across the government. As part of our improved communication strategy, Public Service meetings will take place in October to provide updates on these and other important public service initiatives, including the official handover of the TCI Pension Fund to the newly contracted administratorandinvestmentfirm.
Recruitment:
A significant focus has been placed on recruitment with the rollout of the 2024/2025 Recruitment Programme in May 2024. This year,
We remain grateful to public servants across the Turks and Caicos Islands for their crucial roles Thank you for your hard work during the first quarter of the financial year, which has helped achieve several noteworthy accomplishments across the government. We look forward to working with you throughout the remaining quarters to provide critical services to the residents and visitors of the Turks and Caicos Islandsandtodrivechange.
ProgrammeCont.
A key feature of this programme was its online delivery format, which provided flexibility of time and facilitated self-paced learning. The programme also included peer-to-peer study groups, enhancing collaborative learning and support among participants. Students also benefit from a year-long access to the portal after completion, allowing them to review the materialandcontentattheirconvenience Director of Training and Development, Ms Sherrill Poitier, remarked, “Through our dynamic partnership with ICPS, the TCIG is transforming leadership within the Public Service. I am delighted by the practical knowledge our leaders have gained and excited about the positive impact it will bring.”
The training programme, conducted by the ICPS, underscores TCI’s commitment to excellence in public administration. By investing in the development of its public service leaders, TCI ensures that its governance remains responsive, transparent, and capable of meeting the evolvingneedsofitspopulation
Deputy Governor, Her Excellency Anya Williams, who also completed the SMTK, expressed her enthusiasm: “The successful completion of the Toolkit by 57 senior leaders is a pivotal moment for the professional development and modernisation of our public sector. Our leaders are now better prepared to tackle contemporary governance challenges, drive innovation, and deliver top-quality services to our citizens. This milestone reflects our unwavering commitment to fostering excellence and innovation within ourpublicservice.”
The government of TCI congratulates these leaders on their achievement and looks forward to the positive changes they will bringtothepublicservice
The Turks and Caicos Islands continue to set a benchmark for public sector excellence, i i ffi
Tracey Drewett-ExecutiveDirector ICPS Training Institute
THE SUCCESSFUL PARTICIPANTS WHO HAVE COMPLETED THE PRESTIGIOUS ICPS TRAINING PROGRAMME ARE RECOGNIZED FOR THEIR ACCOMPLISHMENTS AND DEDICATION.
Executive Leadership
H.E. Anya Williams
Althea Been
Brigette Newman
Cherylann Jones
Desmond Wilson
James Astwood
Miquel Swann
Tatum Fisher-Clerveaux
Virginia Clerveaux
Wesley V.Clerveaux
Amin McCartney
Julianna Musgrove
Kezzia Hamilton
Lormeka Williams
Pascal Bacchus
Tamera Robinson
TeAnn Thomas
Senior Leadership Senior Leadership
Anika Talbot
Aprit Thomas
Ashley Adams-Forbes
Betty-Ann Been
Carolyn Dickenson
Charlene Higgs
Chinnel Andrews
Chrishanda Hall
Elizabeth Garland
James Eric Salamanca
Ferique Bruce
Havana J. Handfield
Henry Saunders
Holly Grant
Jasmine Thomas
Karresa Gardiner
Kathleen Forbes
Kermit Williams
Kevaun Lucas
Lakeia Lewis
Leandro Mohmed
Linda Malcolm
Ludwina Fulford
Marissa Chester
Mark Garland
Merissa Garraway-Miller
Michael Woodbine
Neroy Kennedy
Omowale Harvey
Raymond Grant
Ria Ramnasibsingh
Romaine Missick-Smith
Salorne McDonald
Shatelia Hall-Greene
Sherrill Poitier Stacey
Jogie Tracey Outte
Vanderzee ForbesWarlock
Wilhelmina Kissoonsingh
Yvette D Cox
LEADERSHIP FORUM “EMPOWERING TODAY FOR TOMORROW’S SUCCESS”
As part of its commitment to driving transformative change across the Turks and Caicos Islands Public Service, the Office of theDeputyGovernor,undertheleadershipof Deputy Governor and Head of the Public Service Her Excellency Anya Williams, hosted the first Public Service Leadership Forum on Monday, June 3rd, 2024. The forum, themed “Empowering Today, for Tomorrow’s Success,” aimed to build the skills of current andfuturepublicserviceleaders
The event included 200 of TCIG’ s most senior staff, encompassing Permanent Secretaries, Deputy Secretaries, Heads of Department and their Deputies, among other senior staff. Members of the Cabinet, House of Assembly, and other invited guests werealsoinattendance.
Deputy Governor Anya Williams opened the forum with a speech emphasizing the importance of leadership in the transformative journey of the Turks and Caicos Islands. She stated: “The Turks and Caicos Islands is embarking on major transformative change. Senior public servantswillberesponsibleforleadingthis change. As we work to lead our Public Service into this new realm, we want our senior public servants to be leaders, not managers.
Leadershipisnotaboutbeingincharge about taking responsibility and insp others to achieve a common goal. about creating a vision, building a te and guiding that team through challen to success. Leadership is not about po it’s about service, and as public serva our number one priority is to provide h qualityservicetoourclients,whichare residents and visitors of the Turks Caicos Islands.This is the common that all public servants are require worktowardsin2024andbeyond.”
The Keynote Speaker for the event was Ms. Minda Harts, named the #1 Top Voice for Equity in the Workplace by LinkedIn in 2020 and one of the Top 100 People Transforming Business by The US Business Insider in 2022.
Ms. Harts, a New York University Assistant Professor, founder of The Memo LLC, and a three-time best-selling author shared in a s o
Ms.MindaHarts Keynote Speaker
L-R : Ms. Minda Harts, H.E. Anya Williams and Hon. Charles Washington Misick
LEADERSHIP FORUM “EMPOWERING TODAY FOR TOMORROW’S SUCCESS” CONT.
Premier the Honourable Charles Washington Misick also delivered remarks and participated in a panel discussion titled: “In theLeadershipKitchen: UnveilingtheSecrets for Success” alongside Deputy Governor Her Excellency Anya Williams, keynote speaker Ms. Minda Harts, Chief Officer Portfolio of the Civil Service, Cayman Islands Government, Mrs. Gloria McField-Nixon, and Mr. Tracey Dewitt from the International Centre for ParliamentaryStudies
Chief Officer Portfolio of the Civil Service, Cayman Islands Government Mrs. Gloria McField-Nixon delivered a presentation on “Building High Performing Teams Through Accountability and Trust,” while Chief Officer delivered a presentation on “Making Your Mark!EstablishingaLeadershipPresence.”
The day concluded with a panel discussion led by Permanent Secretary of Finance Athenee Harvey-Basden, Permanent Secretary of the Office of the Deputy Governor Mr. Miquel Swann, Director General of Border Force Mr Emilio Seymour, Director ofTechnologyMr AndreMills,andDirectorof Training Ms. Sherrill Poitier. The discussion focused on Finance and Budgeting, Change Management, Talent Management, TechnologyandServiceDelivery
There was also a presentation of certificates of completion to public servants who successfully completed via distance learning the “Successful Managers Toolkit” Course facilitated by the International Centre for Parliamentary Studies in the United Kingdom.
The event was moderated by Ms Julianna Musgrove, Deputy Secretary in the Office of the Deputy Governor, who kept the event energized and the attendees engaged throughouttheday.
O
Hon.CharlesWashingtonMisick Premier, TCI
H.E.AnyaWilliams Deputy Governor, TCI
The Office of the Deputy Governor and Head of the Turks and Caicos Islands Public Service recently introduced the Government Online Recruitment Portal, https://careersgovtc
This portal revolutionizes recruitment by automating the process, from job advertisements to application submission, online shortlisting, and candidate status notifications.
Interested applicants can create user profiles on the site, submitting personal details and supporting documents for easy storage and future job applications acrossvariousgovernmentpositions
Her Excellency Anya Williams, the Deputy Governor and Head of the Public Service, emphasized the new recruitment portal's importance in enhancing access to government vacancies and improving applicationefficiency.
As the largest employer in the Turks and Caicos Islands, the Government aims to fill numerous new and existing roles in the upcomingyear.
The Deputy Governor encourages individuals to explore employment opportunities within the government, emphasizing competitive salaries, significant benefits, and career advancement options following the recent PayandGradingReview.
RISING STARS: CELEBRATING SUCCESS AND EXCELLENCERECENT PROMOTIONS AND ADDITIONS SHINE LIGHT ON TALENT AND DEDICATION
KAYLA HIGGS-JONES - DEPUTY DIRECTOR OF COMMUNICATIONS
STANLEY TAYLOR - REHABILITATION MANAGER
MOESHA MORRIS - SENIOR PROCUREMENT OFFICER
MAYA SAUNDERS - SENIOR PROGRAM OFFICER
TARINA PARKER - DMV SUPERVISOR
ANDRICO GARLAND - CHIEF MEDICAL TECHNOLOGIST
DAVIS GARDINER JR - EXECUTIVE ADMINISTRATOR
DARYLL WILLIAMS - PROJECT MANAGER
JULIANNA MUSGROVE - DEPUTY PERMANENT SECRETARY
DR DEMEKOS WILLIAMS - SENIOR PROGRAM OFFICER
ZOE SAUNDERS - FINANCIAL MANAGER
ASHLEY ADAMS-FORBES - DIRECTOR OF SOCIAL DEVELOPMENT
RISING STARS: CELEBRATING SUCCESS
AND EXCELLENCE - TWENTY-FOUR NEW ADDITIONS TO TURKS AND CAICOS ISLANDS BORDER FORCE
TCI Border Force is proud to announce the recruitment of twenty-four (24) new staff members. This recruitment drive is part of TCIG’s steadfast initiative to enhance the effectiveness and responsiveness to the challenges faced at our borders while facilitating legitimate trade and travel.
This strategic hiring effort is designed to fortify support within Border Force Inland Operations, Ports Operations, Service Delivery and Corporate Support, ensuring our team is wellequipped to meet the growing demands and complexities of border management in today’s environment
The newly recruited officers will fill essential roles focusing on various functions, including enhancing operational processes, improving internal and external communications, increasing capacity for effective throughput at border points, and improving community engagement Since their arrival, the new officers have been undergoing rigorous training and upskilling rotation with the various units, which will further strengthen our capacity to address the Border Force’s mandate.
In announcing this recruitment effort, the Director General, Mr Emilio Seymour, stated, "Border Force’s commitment to safeguarding our nation’s prosperity is unwavering. The recruitment of 24 new posts represents a decisive step forward in strengthening our borders and enhancing TCI enforcement capabilities.
This strategic expansion reinforces our position in tackling critical challenges head-on, ensuring we are fully equipped to protect our country now and in the future. Every new employee will be crucial in delivering the robust and vigilant service our communities rely on."
Minister of Immigration and Border Control, Hon Arlington Musgrove, emphasised the importance of this recruitment initiative, stating, "This recruitment is crucial to fortifying TCI Border Force, ensuring it remains fully equipped to meet and comprehensively address our National Security threats and opportunities.
By strengthening our workforce, we affirm the Government's resolute commitment to the safety and security of our nation and its communities. Every new recruit will bring essential skills and fresh perspectives, enhancing the effectiveness and agility of TCI Border Force."
The Ministry of Immigration and Border Services and Border Force are enthusiastic about the fresh perspectives, skills, and ideas the new cohort will introduce By enhancing our workforce, Border Force aims to foster innovation and improve our service delivery, ultimately enhancing operational readiness and efficiency
CARLENCIA LIGHTBOURNE - PUBLIC RELATIONS AND COMMUNICATIONS OFFICER, CORPORATE GOVERNANCE
DONAVON FRANCIS - SENIOR BORDER FORCE OFFICER CORPORATE SERVICES
RAVEENA COOKE - BORDER FORCE OFFICER, CORPORATE SERVICES
YAMILKA DIAZ - SENIOR BORDER FORCE OFFICER, PORTS OPERATIONS
JADEN MISSICK - BORDER FORCE OFFICER, CORPORATE SERVICES
OLIVIER MISSICK - IT AND DIGITAL SYSTEMS ADMINISTRATOR, CORPORATE GOVERNANCE
SHELDON ROBINSON -BORDER FORCE OFFICER, INLAND OPERATIONS
NIGEL FRANCIS - BORDER FORCE OFFICER, CORPORATE SERVICES
RISING STARS: CELEBRATING
EXCELLENCE - TWENTY-FOUR NEW ADDITIONS TO TURKS AND CAICOS ISLANDS BORDER FORCE
CLEVENA OUTTEN - BORDER FORCE OFFICER, SERVICE DELIVERY
JESSICA JOHNSON - BORDER FORCE OFFICER, SERVICE DELIVERY
K I
YASANADIA HALL - BORDER FORCE OFFICER, PORTS OPERATIONS
PHILIP SMITH - BORDER FORCE OFFICER, INLAND OPERATIONS
OREAL ARIZA - BORDER FORCE OFFICER, SERVICE DELIVERY
KEMANI THOMAS - BORDER FORCE OFFICER, INLAND OPERATIONS
GABRIELLE JOHNSON - BORDER FORCE OFFICER, NORTH CAICOS OPERATIONS
R,
JEROME PARKER - BORDER FORCE OFFICER, INLAND OPERATIONS
MARTIN THEODORE - BORDER FORCE OFFICER, INLAND OPERATIONS
TALEAH GARDINER - BORDER FORCE OFFICER, INLAND OPERATIONS
Congratulations to Frankira Forbes on her remarkable achievement of obtaining her ACCA certification a testament to her dedication and expertise in the field of financial management. Her journey reflects resilience and a commitment to excellencethatinspiresmany.
Frankira Forbes, with her diverse academic qualifications, including an Associates of Arts Degree in Law and Criminal Justice, a 1st Class Honours BachelorsofScienceDegreeinFinance Management, and a Masters of Law degree in Financial Law, stands as a beaconofsuccessinthepublicservice sector. Her membership in the prestigious Association of Chartered Certified Accountants (ACCA) further underscoresherproficiencyinthefield
Embarking on her public service journey on March 15th, 2021, Frankira initially served as a senior finance officer in the accountantgeneral'sdepartmentbefore transitioning to the pivotal role of ContractManagementFinanceManager within the Ministry of Health's Contract Management Unit. Her contributions have significantly bolstered financial management practices and ensured efficient utilization of resources within thegovernmentsector.
Reflecting on her ACCA certification, Frankira shared, "The journey to obtaining my ACCA certification was both challenging and rewarding. It has not only fortified my resilience but also affirmed my confidence in my capabilities. I am grateful for the opportunities provided by the public service, enabling me to make meaningful contributions to financial managementwithinourcommunity."
Frankira Forbes's journey symbolizes the power of continuous learning, perseverance, and dedication in navigating a successful career within the complex realm of financial law and management. Her story serves as an inspiration to aspiring professionals, reinforcing the value of commitment and ongoing growth in achieving one ' s goals and making a positive impact in thepublicservice.
Congratulations is extended to Ms. Brielle Jones, Internal Auditor in the Office of the Chief Internal Auditor on successfully passing her exams to becoming a fully certified member of the ACCA (the Association of CharteredCertifiedAccountants.
BrielleJones'sdedicatedjourneyinthe public service commenced as an intern in the Audit Department back in October 2020, showcasing her early passion for accounting and finance. Through her unwavering commitment to personal and professional growth, she completed a Bachelor's Degree in Accounting and Finance, which eventually led to her securing a fulltime role as an Internal Auditor in November2021.
A recent significant milestone in Brielle's career was the attainment of her ACCA certification in July 2024. This accomplishment not only highlights her dedication to ongoing professional development but also underscores her expertise and proficiency in the dynamic field of accounting.
Deputy Governor H.E. Anya Williams lauded Brielle's achievements, emphasizing, "Brielle's remarkable journey from intern to a certified professionalexemplifiesherdrivefor
MS. RIELLE JONES
Passes Exams to ACCA
continuous improvement and excellence in financial oversight, making her an invaluable asset to ourpublicservice."
Reflecting on her latest achievement, Brielle Jones expressed gratitude and determination, stating, "As I ruminate on my journey, I am reminded of Galatians 6:9: 'Let us not grow weary or become discouraged in doing good, for at the proper time we will reap,ifwedonotgivein.Earningmy ACCAcertificationistheculmination of countless hours of hard work and unwaveringdedication.Itsymbolizes my steadfast commitment to mastering the complexities of financial management and enhancing my skills to make a meaningful contribution to our organization."
Brielle's progression from an intern to a certified professional, serves as a shining example of the transformative power of perseverance, education, and a relentless pursuit of growth in attaining success within the public service sector Her inspiring narrative not only motivates aspiring professionals but also underscores theimportanceofcontinuouslearning and seizing opportunities for personal andprofessionaladvancement
Office of the Deputy Governor Priority Objectives 2024/2025:
Recruitment
Launch of the 2024/25 Recruitment Plan
Launch of E-Jobs Online Recruitment
Platform
Significantly reduce all new and existing vacancies by the third quarter
Public Service 5-Year Strategic Plan – Vision 2025-2030
“Mission Transformation”
The draft and submission of plans to transform service delivery within their areas of responsibility over the next five years
Training and Development
TheofficiallaunchofthenewTrainingDirectorate
RevisedTCIGTrainingPolicy
Launchofthe2024/25TrainingPlan
Hostingofthe2024PublicServiceLeadershipForumaimedat building
theskillsofourpublicserviceleaders
RevisedPublicServiceProfessionalDevelopmentPolicy
RevisedStudyLeavePolicy
LaunchofPublicServiceSkillsAudit
Procurement Review
Implementation of the recommendations of the 2023 Procurement Ordinance Review
Drafting of the new Procurement Manual
Launch of E-Procurement
E-Government
Rollout of Public Service Commission
Online Meeting Platform
Implementation of E-Cabinet
Implementation of new HR System
TCI Statutory Body Pay and Grading Review –April –July 2024
Mid-yearin-personall-islandpublicservicemeetings Implementationofaninternalintranettodisseminate publicservicecircularsandotherformsofinternal communication
Procurement Performance Management Review
The establishment of a new Compliance Unit with the Office of the Deputy Governor Setting of new public service standards Launch of new performance appraisal system
ServantsDrivingChange"
Civil Service Week is designed to highlight the positive achievements of public servants and to show appreciationfortheinvaluableworkthat theydo.
Commencing with Ecumenical services at churches across the Turks and Caicos Islands on Sunday, June 16, 2024, the schedule of events continued with a Community Projects Day, where Ministriesspearheadedvariousoutreach initiatives across the islands on Monday, June 17th. This was followed by staff appreciation and awards events across the entire Turks and Caicos Islands, kicking off with an Awards Gala on Grand Turk on Monday evening, June 17, 2024 The following day, there was a Staff Appreciation Luncheon on Salt Cay, and later that evening, a Staff Appreciation and Awards Dinner on the island of South Caicos On Wednesday, June 19, 2024, a Staff Appreciation Reception was held at the Ocean Breeze Resort for the staff of North and Middle Caicos.
On Thursday, June 20, 2024, the Turks and Caicos Islands Government hosted its first Public Service Youth Forum and 40 Under 40 Awards, honouring 40 Public Servants under the age of 40 for their excellence both in and outside of publicservice
The week of events culminated in a grand awards gala on the island of Providenciales on Friday, June 21, 2024, where long-service awardees and ministry-nominated MVPs were honoured for their outstanding contributions. The week concluded with a Family Fun Day and inter-ministry competitionontheislandofGrandTurk onSaturday,June22,2024.
Commenting on the week of activities, Deputy Governor and Head of the Public Service, Her Excellency Anya Williams, stated: "Civil Service Week was a true testament to the dedication, resilience, and spirit of servicethatdefinesthecivilservice”.
Throughout the week, we celebrated not just our roles as public servants, but the impact we have on our communities andourcountryasawhole.
From honouring long service and outstanding achievements to fostering teamwork and innovation, we have taken the time to reflect on the importance of our work whether it's ensuring the operation of government services, implementing policies that improve lives, or responding to the needs of our fellow citizens in times of crisis Each day, we reaffirmed our commitment to integrity, professionalism, and the highest standardsofpublicservice.
Celebrated on the heels of the inaugural Public Service Leadership Forum, Civil Service Week provided us with opportunities to learn and to grow from ourfellowpublicservants.
The insights shared by our Youth in Public Service at the first Public Service Youth Forum was inspiring. Their ideas willhelptoshapethefutureofourpublic service.
The week of events was a celebration of our shared values and camaraderie, coming together as a community to support and to uplift one another in our collective mission to serve the public good.
As we look back on the events of Civil Service week, I ask that public servants carry forward the spirit of unity and dedication that defined Civil Service Week. Let us continue to strive for excellence in all that we do, knowing that our efforts make a profound differenceinthelivesofthoseweserve. CIVILSERVICEWEEK2024:UNDERTHETHEMEOF ‘TRANSFORMINGTOGETHERCIVILSERVANTSDRIVING CHANGE’
Together,wemadeCivilServiceWeeka resounding success Together let us work to uphold the highest ideals of service to this our Turks and Caicos Islands!”
