Employee Spot light

Amanda Leiss, Wallingford PSC

Amanda at PTSMC

Anyone who’s visited PTSMC Wallingford knows they’ll be greeted with a big smile and bubbly welcome from PSC, Amanda Leiss.

Amanda is a native of the Wallingford area and has been a part of the customer service realm her entire career. Remember Carvel ice cream shops? Well, Amanda’s rst job was there! She later moved on to become a retail manager and worked in the restaurant business as a leader for new trainees. When she decided she wanted a job with better hours, Amanda looked in the medical eld and found a job as an administrator at an eye doctor’s o ce. She later found PTSMC Wallingford and became the Patient Services Coordinator in November of 2021. Amanda explained that her previous employer was a small practice without opportunity to grow, so it was important to her to nd an employer with growth potential. She liked how much PTSMC has grown in recent years while maintaining its small business feel, because that growth also means opportunity.

Every day is di erent for Amanda, which is what she likes most about the PSC role. She likes that she can be a support system for the clinic, no matter the task at hand, and that she is able to work as a middleman for the clinic and the Authorization Team. Wallingford Director Michelle Kijewski shared that Amanda has been a great addition to the Wallingford sta : “She comes to work every day with a smile and positive attitude. She is eager to connect with patients and sta alike and goes out of her way to make people feel welcome in our o ce. I can always count on her to go above and beyond to keep our o ce running smoothly.”

Out of all her daily roles, Amanda’s favorite is getting to know the patients in Wallingford. She has a great outlook on patients that aren’t in the best mood when they visit: “I always remember they’re here because they’re hurting.” So, she puts a smile on and kills them with kindness. She mentions they always come out with a di erent attitude at the end of their appointment- a testament to all her coworkers!

She loves working with her team in Wallingford and how well they work together as well as enjoy each other’s company outside of the clinic. Though Amanda is disappointed that she missed the golf simulator trip, she really enjoyed their escape room outing and loved to see everyone’s competitive side come out.

Amanda wants to continue to grow within PTSMC, and she is especially interested in learning more about training and operations.

Amanda

& Her Mini Pigs

When she was little, Amanda wanted to be a veterinarian. She was a part of the vocational agricultural program through high school but realized she didn’t like needles. Her love for animals remains, and she would love to have enough land to have a mini-pig rescue someday.

Amanda has three mini pigs- Lucy, Lily and Lulu. Her pigs are Insta-famous! No, really!! They have over 31,000 followers on Instagram, have been featured on Instagram’s main account, and even featured in the United Kingdom’s, Daily Mail (linked here)! You can follow them at @lucy_thepig. After this article, they may have a MUCH bigger following ��

Lucy, Lily and Lulu were pig-bearers in her wedding in May of 2021. Amanda and her husband, Charles, got married in Maine after knowing each other for 15 years. Although they planned their wedding during the pandemic, they got lucky the mask mandate was lifted just before the wedding, so it felt normal. They couldn’t take a honeymoon immediately after, so they vacationed in Burlington, VT and took a belated honeymoon to the Caribbean last December.

Amanda and Charles enjoy exploring New England and travel to Maine regularly. They also enjoy taking trips to Fenway to root for the Sox. As an avid runner, Amanda signed up for her rst marathon in 2019 thinking it would be a ‘one and done’ but has since signed up for her second, the Vermont City Marathon. Wish Amanda luck for her race in May!

APRIL BIRTHDAYS

Christina Capito 1 Fair eld

Joslyn DePina 1 Shelton

Mary Pacini 2 Danbury

Liz Veilleux 4 West Hartford

Stefanie Cagno 5 Admin

Lauren Zimmerman 6 Fair eld

Debra Philcox 7 Naugatuck

Rebecca Rudnick 7 Wethers eld

Dominic Paul 8 Branford

Francesca Pimenta 8 Guilford

Meghan Burke 9 Orange

Sydney Osborne 10 New Haven

Erik Lanese 11 Waterbury

Dylan Carneiro 12 Admin

Keely Yarish 13 Avon

Jackie Gargano 13 Branford

Mylena Cruz 15 Essex

Kristin Gilbey 16 Avon

Erin Walsh 16 Waterbury

Alli Gallucci 17 Fair eld

Rick Purdy 17 New Haven

Shawn Nash 18 Avon

Cody Morrissey 18 East Hampton

Makayla Kiss 18 Wallingford

Brianna Annunziato 19 Branford

Kimberly Schor 20 Simsbury

Daniel Silva 20 Waterbury

Raymond Ezirike 20 Windsor

Samantha Knight 21 Lock St

David Colella 21 Watertown

Wesley Johnson 22 Southington

Carol Corbo 22 Waterbury

Brittany Anderson 26 Glastonbury

Ashlee Peloquin 27 Putnam

Emma Graham 27 Westbrook

Jim Hungerford 28 Admin

Morgan Cannin 28 Orange

Michelle Colar 30 Groton

APRIL ANNIVERSARIES

Grace Burke Customer Service Admin Representative

Cameron Walton Physical Therapist Danielson Assistant

Marsela Mgushi PT Aide Fair eld

Lauren Granato PT Aide Glastonbury

Theresa Nolan Customer Service Lock Street Representative

Mariah Martin PT Aide New Haven

Morgan Brown PT Aide New Haven

Sydney Osborne PT Aide New Haven

Mei Syriac PT Aide Putnam

Michaela Horne Patient Services Putnam Administrator

Skyler Ibitz PT Aide West Hartford

Angelica Lozano Gomez PT Aide Wethers eld

Rebecca Rudnick Patient Services Wethers eld Coordinator

Brian Greer Partner & Director Glastonbury

It Support Ticketing System

By Dave Lawrence, Director of Information Technology

Earlier this year, PTSMC rolled out an IT support ticketing system. Overall, this new process has been going really well.

Here are quick tips for submitting tickets to our ticketing system.

• Simply send an email to support@ptsmc.zendesk.com and outline the problem you are having.

• In your email, provide as many details regarding the problem to allow the IT team to best assist you promptly.

• Be sure to describe any actions you may have already taken to try and resolve the issues.

Again, thanks for all you do in helping PTSMC stay secure and safe for everyone!

Upcoming End Of Month

Deadlines

1. Who were the four sta members featured in the latest (March) Monthly Video who shared what PT For Life means to them?

2. What clinics do each of these four work in? Click/Scan to submit

Do you have a coworker that goes above and beyond? Who is 110% engaged in PT for Life?

Then it’s time to recognize that person in a “BRAG”!

A BRAG is an opportunity to “boast” about a coworker that goes ABOVE & BEYOND their job for patients and fellow sta members. Let everyone know how this person shows up in the PT For Life mindset, or a speci c moment where the PT For Life way shined through.

As the “bragger” you can choose to have your name stated or remain anonymous.

Recognitions will be displayed in a special addition of the May PULSE!

Click HERE to submit

Reminder that supervisors cannot be a bragger for the employees they supervise.

Email mallory.mason@ptsmc.com with any questions.