Government Technology 11.2

SMART CITIES

BIG DATA SHOW

DIGITAL STRATEGY

11.1 www.governmenttechnology.co.uk | VOLUME 11.2

INFOSECURITY EUROPE

IT SECURITY IS professionals gather for Infosecurity Europe in April EVENT PREVIEW

BIG DATA SHOW Capitalising on the data boom

SMART CITIES

GLASGOW GETS SMARTER Addressing the challenges of Smart Cities PLUS ENTERPRISE IT – A MECHANISED STATE OF MIND

SMART CITIES

BIG DATA SHOW

DIGITAL STRATEGY

www.governmenttechnology.co.uk | VOLUME 11.2 11.1

INFOSECURITY EUROPE

IT SECURITY IS professionals gather for Infosecurity Europe in April EVENT PREVIEW

BIG DATA SHOW Capitalising on the data boom

SMART CITIES

GLASGOW GETS SMARTER Addressing the challenges of Smart Cities PLUS ENTERPRISE IT – A MECHANISED STATE OF MIND

CHEERIO TO THE CIO

Comment

INFORMATION TECHNOLOGY FOR LOCAL AND CENTRAL GOVERNMENT – www.governmenttechnology.co.uk

A positive spin is being put on the news that we will no longer have or need a government CIO. It all started almost nine years ago, with the role introduced under Tony Blair. First in the chair was accountant and former Accenture bigwig Ian Watmore, whose various civil service roles came either side of a brief spell at the Football Association. Watmore was followed by John Suffolk, formerly director general of the government’s £2bn Criminal Justice IT programme. He left in February 2011 to work for Chinese IT giant Huawei and was followed, albeit briefly, by Joe Harley, who had seven years experience at the Department of Work and Pensions. Harley retired, and in came Andy Nelson, who then moved to the Department for Work and Pensions in February. The last two appointments were overseen by Watmore as Permanent Secretary of the Cabinet Office, who resigned from the civil service in May last year.

It was believed that the CIO role had devolved into that of a procurement manager, rather than an IT specialist. Responsibility is being handed to Mike Bracken, head of the Government Digital Service and formerly head of digital for at the Guardian. Bracken also co-founded e-democracy site My Society.

In his blog, Mike Bracken writes: “The CIO moniker to me was a natural development from the elevation of the technology function to a board role. While Chief Technology Officers (CTOs) deliver the technology, CIOs are expected to use the flows of information and data from that technology and across business systems to inform strategy. And this is why we need to address the CIO issue in government as, by definition, it is tough to be a CIO in government with so much of that information and data residing in outsourced services and proprietary software.

“Unfortunately, this means that many of our CIOs are performing as quasi‑procurement and contract managers, rather than really driving business performance based on meeting user needs. The result? An uneven playing field, with the CIO role in government varying hugely by department and agency.”

Bracken elaborated:“We need fewer meetings between large budget holders to discuss procurement, and more stand-up meetings and daily releases based on user need. Or in short, we can do much more, more quickly by using the web, and digital tools and services internally, to collaborate.” E continued over...

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Volume 11.2 | GOVERNMENT TECHNOLOGY MAGAZINE

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COMMENT (continued)

CONTENTS GT 11.02

 Bracken will also lead a review of IT governance structures, examining the role of the CIO delivery board and the CIO council in particular. Read more about the Digital Strategy update on page 7.

07 GT NEWS

Digital Strategy update; Public Sector responsible for 80 per cent of ICO data breach fines in 2012; Select Committee urges LAs to accept free data audit offer

CYBER SECURE?

In the US, the government plans to reinforce its cybersecurity programme by expanding web monitoring, using a process which currently scans traffic going in and out of defence contractors and expanding it to private firms.

President Obama signed a ‘cybersecurity executive order’ intended to boost the security of critical infrastructure, which means employees of large US organisations in which classified information could be disclosed, such as banks, utilities and transport providers, will have their internet use and emails scanned in the name of boosting America’s resistance to cyberattacks.

Surely it couldn’t happen here?

Visitors to the Infosecurity Europe show in April can hear Chloe Smith, Minister for Political and Constitutional Reform, discuss the UK’s cyber security strategy. Read more about Infosecurity Europe on page 21.

11 SMART CITIES 07 11

Smarter cities harness technology in order to deliver energy-efficient and spacially‑economical buildings, and are now the focus of governments, businesses, entrepreneurs and scientists across the world. GT reports on Glasgow, which was recently awarded a £24 million Technology Strategy Board grant to become one of the UK’s first smart cities

17 ENTERPRISE IT

Ovum Analyst Nishant Shah explains how human centered ‘design thinking’ bypasses the Einstellung effect – the human tendency to try to solve problems by using solutions that worked in the past rather than looking at each problem on its own terms

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21 INFOSECURITY EUROPE 2013 17

Contents

BUSINESS INFORMATION FOR LOCAL AND CENTRAL GOVERNMENT – www.governmenttechnology.co.uk

Cyber-attacks have increasingly been viewed as one of the fastest growing threats to local and central governments. Does this mean organisations are beginning to take the threat more seriously? Find out at Infosecurity 2013, held at Earls Court in London from 23-25 April with over 350 exhibitors and many new products and services

IN THE NEXT ISSUE OF GOVERNMENT TECHNOLOGY

April should see the third incarnation of the G-Cloud store.

Government Technology 11.3 will examine the G-Cloud’s progress to date and its potential to realise IT procurement savings.

Plus Kristin Warry of the AGI discusses how local authorities are currently taking advantage of the latest GIS software.

We will also preview June’s Cloud World Forum, which will feature over 200 industry experts with experience in adopting organisation-wide cloud services.

25 BIG DATA SHOW

Taking place alongside Internet World at Earls Court 2 on 23-25 April, The Big Data Show is for every IT professional looking to capitalise on the boom in data volume, variety and velocity. Seminar highlights include The Big Data Analytics Survey: How Enterprises are really using Big Data, which will look into the findings from a joint study between IBM and the University of Oxford www.governmenttechnology.co.uk | VOLUME 10.6

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DIGITAL STRATEGY

Strategy update: Government CIO role NEWS IN BRIEF HMRC shortcomings make the scrapped as Nelson moves to DWP budget statement

GT News

BUSINESS INFORMATION FOR LOCAL AND CENTRAL GOVERNMENT – www.governmenttechnology.co.uk

In the 2013 budget, the chancellor promised action to tackle IT shortcomings at HMRC, which have recently been the subject of parliamentary criticism, mentioning “automated telephony” to allow tax debts to be paid and better data through the linking of further datasets in the Department’s systems.

In the statement, the chancellor also promised to reprofile funding for local broadband programmes.

N3 broadband joins PSN The cross-government CIO role has been scrapped, as part of an update to the Government Digital Strategy. This is seen as part of a major shake-up aimed at shifting the focus of IT bosses from procurement to providing digital services.

With former CIO Andy Nelson now appointed as the new CIO at the Department for Work and Pensions (DWP), the vacant role of government CIO will not be filled “as the cross-government role is no longer central to delivery” according to the Cabinet Office.

The Digital strategy update reported progress in six of the 14 areas outlined in the Digital Strategy document, launched in November last year. It also estimates that moving services from offline to digital channels will save between £1.7 and £1.8 billion a year. Looking closely at one area of IT spend, a recent NAO report highlighted that government is likely to meet its target of £440 million savings for 2012-13 from the ICT spend control and shared ICT infrastructure programme. By October 2012, £410 million had already been saved through these initiatives in 2012/13.

Government Chief Operating Officer Stephen Kelly is to take on the additional role of Government Senior Information Risk Owner (GSIRO).

The updates Departmental and transactional agency boards will include an active digital leader, working closely with Government Digital Service as part of a digital leader network.

Services handling over 100,000 transactions each year will be re-designed, operated and improved by a skilled, experienced and empowered Service Manager. The Government Digital Strategy required major transactional departments to identify ‘exemplar’ services for transformation. Of the 23 identified, nine are at alpha/beta delivery stages. Five Service Managers have been formally appointed.

Departments are working towards recruiting digital capability in-house - the Ministry of Justice have created a new Digital Services Division, a team of skilled experts working on cutting edge new ideas for the department.

Within departments, CIOs will continue to play a crucial role where the role is adapted

to user needs. For example, a CIO in the Department for Work and Pensions has a very different role to one in Defra, and both are led by the end service. Departmental digital leaders and CIOs will work closely together to drive digital transformation.

Senior technical advisors are being appointed to Government Chief Technology Officer Liam Maxwell’s team to support departments.

Perhaps the most significant news in the Digital Strategy update is the publication of a ‘Digital by Default’ service standard.

From April 2014, all new or redesigned transactional services will be required to meet the standard, a beta version of which is now online ahead of a full launch in mid-April.

Andy Nelson now replaces Philip Langsdale at the DWP, who sadly passed away before Christmas, aged 56. “I am delighted to be taking on the role of DWP CIO and look forward to working with the Secretary of State, Robert Devereux and the team at DWP in delivering the transformation of the welfare system,” said Nelson.

Stephen Kelly, Government Chief Operating Officer commented: “Andy Nelson has achieved remarkable feats in the Government CIO role, and the fact that he has moved to lead IT on a pivotal welfare reform project in such a high-profile department is evidence of his abilities. The legacy he has left means we are in a fantastic position to review our governance and set the direction for the future of our technology leadership. Governance is central to promoting a web-based, user focussed, and participative culture. Because it reflects what our users need from government digital services- but also because it helps us to deliver on our efficiency and reform priorities.”

“The NAO report was supportive of what we were doing but it recognised the scale of the change required – and the skills we would need to deliver. Roughly £1.2 billion of savings could be made during this Parliament alone by bringing central government transactional services online.”

READ THE DIGITAL STRATEGY UPDATE tinyurl.com/ax4v2z6 DIGITAL BY DEFAULT SERVICE MANUAL www.gov.uk/service-manual

The NHS’ broadband network N3 has been awarded Public Services Network (PSN) certification for its Direct Network Service Provider (DNSP) connectivity service. N3 can now provide secure access to the PSN core, a first step in enabling 1.3 million users of the N3 network to collaborate and share information with other organisations. N3’s service is provided by BT and has over 51,000 connections through the UK making it one of the largest virtual private networks in Europe.

Accept free data audit offer, says Select Committee Public sector organisations should accept the offer of a free audit of their data protection practices, a House of Commons Justice Committee of MPs has said in a new report into the Information Commissioner.

The committee also calls for the government to introduce custodial sentences for offences relating to the unlawful obtaining of personal data.

The case for compulsory audits of local authorities and NHS trusts “is clear”, the report says - tinyurl.com/cjj8hry

Roger Marshall inaugurated as new BCS president Former Socitm president Roger Marshall has been inaugurated as president of BCS, The Chartered Institute for IT, with Professor Liz Bacon named as the institute’s new deputy president. Marshall, who’s other professional activities have included the Information Society Alliance and on the Parliamentary IT Committee (Pitcom / Pictfor) says of his tenure: “This is a great honour and I am really looking forward to the year ahead and working with Liz, members, and staff.” tinyurl.com/cjqdya6

Volume 11.2 | GOVERNMENT TECHNOLOGY MAGAZINE

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NEWS IN BRIEF Digital First for Wales Economy Minister Edwina Hart has announced a new approach to delivering public services online in Wales. The Minister said the development of a Digital Online Services strategy is to be completed by summer 2013. She stated: “This will not be Digital-by-Default for Wales, but the direction of travel is clear; we must ensure our citizens and businesses are fully equipped to engage in the current and emerging digital world”. Her statements follow an independent report: Digital First – Delivering Welsh Public Services On Line – www.wales.gov.uk/digitalwales

Universities crack on with cyber crime Teams from six UK universities have joined forces to form the second government-backed Academic Research Institute, which aims to investigate new ways of automatically analysing software in order to increase cyber security standards.

Imperial College London, University College London, Queen Mary University, the University of Edinburgh, the University of Manchester and the University of Kent were all selected for the programme after completing a series of challenges. tinyurl.com/cy2ya2b

Facial recognition tender

The Home Office has issued a tender for a ‘Facial Recognition Engine’ that can compare the photos on new passport applications to its database of 60 million existing photographs. The contract will be worth between £1 million and £4 million and will last up to seven years. The department said the system would reduce the number of fraudulent passports in circulation and help anti‑fraud staff cut down on daily incidents of identity theft.

DATA BREACHES

Public sector picks up 80 per cent of ICO fines in 2012

The number of organisations fined by the Information Commissioner’s Office (ICO) for data security breaches dramatically increased in 2012, with 80 per cent of ICO imposed fines issued to the public sector, according to research from European Law firm Field Fisher Waterhouse.

The firm’s research showed that 2012 was the most prolific year yet for enforcement action, with 25 fines, three enforcement notices, six criminal prosecutions and 31 undertakings (through which organisations undertake to improve their data protection practices). This is in comparison to 2011 with only seven fines, one enforcement notice, five criminal prosecutions and 69 undertakings. The report

GT News

BUSINESS INFORMATION FOR LOCAL AND CENTRAL GOVERNMENT – www.governmenttechnology.co.uk

also found that 84 per cent of fines were for incidents that the organisations themselves had reported, demonstrating that self-reporters “are not given immunity from enforcement,” the firm noted. Technology partner Stewart Room said: “Looking at the year ahead, we can expect ICO’s enforcement activity to continue at this pace or even intensify. Although the public sector will remain firmly on ICO’s radar, we can expect more attention on the private sector. This is likely to mean more serious enforcement action but we also expect a greater appetite to challenge enforcement actions.”

READ MORE:

tinyurl.com/d78zwer

DATA SHARING

Savile report finds police data sharing weaknesses

Capita report tries to help save the public library New technologies can help public libraries adapt and survive in the face of severe budget cuts, according to a new whitepaper from outsourced service provider Capita.

Solutions discussed include shared services, offering increased purchasing power and efficiencies realised in sharing back office technology; allowing library users to manage their accounts online 24-hours a day; services delivered to mobile devices; and use of kiosks and self-service machines. The report also looks at how libraries could improve their back office technology.

“Public libraries are undergoing a process of dramatic reinvention. Unrelenting budget cuts have forced public libraries to question which services they can continue to offer their customers and how they will deliver them. It’s no secret that technology has a role to play in any kind of transformation of this scale,” said Karen Reece, head of libraries READ THE CAPITA WHITEPAPER: tinyurl.com/d7y8xzo at Capita.

Police forces are failing to share information about dangerous criminals on a national database, according to a HM Inspectorate of Constabulary report into Jimmy Savile’s 50‑year history of sex offending. The report highlighgted weaknesses in the Police National Database (PND). It warned that only a minority of forces had the ability to upload data automatically, with some “progressing towards automation” while others were uploading data manually on a monthly basis and some “have yet to load significant amounts of data.” As a result, a force trawling the database “could not be confident that the search results are comprehensive,” said the report.

The HMIC concluded: “The IT transformation enabling access to a nationally comprehensive

and consistent record set across police forces has not yet been fulfilled. Although a few forces can load information onto PND automatically, the majority are not yet in a position to do so, and although progress has been made in the last two years, since forces starting loading data for inclusion on PND, the operation of a slick, accurate and comprehensive information system remains elusive.

“As a result, a suspect against whom allegations are made in one police force area may have his or her details put on PND, whereas - if that person were alleged to have committed an identical offence in another police force area - his or her details would not be entered onto PND.” READ THE REPORT: tinyurl.com/d5aysa4

Volume 11.2 | GOVERNMENT TECHNOLOGY MAGAZINE

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Smart Cities

BUSINESS INFORMATION FOR LOCAL AND CENTRAL GOVERNMENT – www.governmenttechnology.co.uk

CITIES GET SMARTER

Smarter cities harness technology in order to deliver energy-efficient and spatially-economical buildings, and are now the focus of governments, businesses, entrepreneurs and scientists across the world. Last year’s ARUP report estimated that replicating the energy-efficiency successes of places such as San Diego could save the public and private sector some 600 billion per year around the world, while reducing carbon emissions by up to 15 per cent by 2020 Glasgow has the lowest life expectancy of any According to Rachel Holdsworth of the UK city and also struggles with higher levels Londonist, we should get used to hearing of obesity, diabetes, and alcohol consumption about ‘smart cities’ as it’s overtaken than the rest of the country. It has a number ‘sustainable’ as the phrase du jour. of initiatives upon which they are building At the end of January, Glasgow, Scotland’s - in particular, the Commonwealth games largest city, was awarded a £24 million in 2014. The Scottish city beat 30 Technology Strategy Board grant other municipalities to win the to become one of the UK’s funding, including Bristol, first smart cities. Glasgow London and Peterborough. will aim to demonstrate The Technology Strategy how providing new Board assessors felt integrated services Glasgow produced the across health, most powerful proposal transport, energy – a strong, local and public safety authority led project can improve the proposal in partnership local economy and with their business and increase the quality academic communities.

of life of Glasgow’s e h T , orth Holdsw

Professor Jim citizens, and will allow Rachel Londonist McDonald, principal of UK businesses to test new the University of Strathclyde, solutions that can be exported said: “The University of Strathclyde’s around the globe. The council says it will Technology and Innovation Centre will achieve this through schemes such as host the revolutionary City Observatory. introduction of an app for reporting issues This will allow academic and business and like missing bin collections or potholes, industry researchers to analyse more than as well as apps providing real-time traffic 200 information feeds about Glasgow – its and public transport information.

“We get should aring he used to art cities’, m about ‘s s overtaken as it ha inable’ as ‘susta rase du the ph r” jou

health, economy, transport, energy use – to map the relationships between them and to understand how a 21st century city operates.

“Evaluating these relationships is a fast‑growing research area and one which Strathclyde is playing pivotal role. The understanding that the City Observatory gives us will form the basis the development of new ways of developing our cities to tackle the grand challenges of the 21st century.

Through our city’s world-class research and innovation base, coupled with the great ambitions the city is showing, we can make a disproportionately positive impact on our citizens’ lives and opportunities, our economic growth and our international reputation.”

Back in March 2011, Glasgow became the first city in the UK to win an IBM smarter cities grant, worth £250,000. This provided Glasgow with access to IBM’s experts to analyse and recommend ways to improve the city.

Rick Robinson, executive architect for the Smarter Cities arm of IBM, told Jasmine Gardner of the Evening Standard: “The global population is growing towards nine billion by 2050. In the West we’ve become accustomed to building cities outwards around cars. If more people fall into that lifestyle E

Volume 11.2 | GOVERNMENT TECHNOLOGY MAGAZINE

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Smart Cities

BUSINESS INFORMATION FOR LOCAL AND CENTRAL GOVERNMENT – www.governmenttechnology.co.uk

A new breed of intelligent PDU has arrived and is transforming the way data centres are managed With plans in place to consolidate central government data centres by 2015, scaling back the 8,000 data centres used by the public sector and in turn reduce their running costs by 35 per cent over the next five years, have data centre managers (DCMs) considered the vital role that the PDU (power distribution unit) can play in this mammoth project?

With energy costs rising, DCMs working for the public sector should stop blindly accepting mounting energy bills and regain control by implementing this new generation of intelligent PDUs to monitor, measure and help understand where the energy is being utilised.

The PDU is the lifeblood of a data centre, transferring energy that drives the infrastructure. It sits within the rack, providing straightforward power connectivity and routing for all the IT components. A new breed of intelligent PDU has entered the market which will help DCMs get to grips with the bigger issues of energy costs and downtime, providing the data required to meet the growing demands within the public sector. Imagine the intelligent

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GOVERNMENT TECHNOLOGY MAGAZINE | Volume 11.2

PDU as a brain within the server rack actively monitoring the environment, looking for threats from electrical circuit overloads or any physical and environmental conditions.

In order to tackle the mounting pressure

on data centres to reduce energy consumption and carbon emissions, the industry craves a change in mind-set. The PDU is the lifeblood of a data centre – but is also considered the weakest link in the data chain and often ignored.

Bringing intelligence to your energy management with the right PDU provides DCMs with the opportunity to achieve a power balance in the data centre, supporting operational, environmental and financial needs.

Reducing running costs by as much as 35 per cent will prove to be a monumental task for DCMs and is not made any easier by the unpredictability and uncertainty of energy prices in the next five to ten years. Those who take a proactive approach towards intelligent energy monitoring and steps to reduce wasted energy in the data centre will be half way towards completing this tough government goal and ultimately creating the data centre of the future.

FURTHER INFORMATION www.enlogic.com sales@emea.enlogic.com

SMART CITIES

, Songdo a $35bnouth in S project considered rea, is to be the o K  we’re going SONGDO – A y by man unner of to exhaust the PIONEERING CITY forer rt city world’s resources In the wider world, very, very quickly.”

Songdo in South Korea e sma t h t For IBM, smarter cities is considered by many concep are ones that harness data. The to be the forerunner of the IT giant is already creating space on the cloud to share information such as water flow and distribution. “By managing pressure on a water distribution network, you can serve additional houses without needing to expand the system – allowing you to support a growing population without spending hundreds of millions of pounds on infrastructure,” explained Robinson.

The Mayor has of London Boris Johnson has created a ‘Smart London’ board to put technology at the heart of the capital’s future.

The group of academics, businesses and entrepreneurs will look at how technology and data can make the city an even better place to live and work. Johnson cites the Oyster card system, real-time bus arrivals and the London Datastore (a website intended as a ‘first step towards freeing London’s data) as evidence of how we can be smarter.

smart city concept. The $35bn project, located on reclaimed land near the Yellow Sea, was widely considered to be a model for smart cities around the globe when it was started in 2005. Wireless sensor networks is a specific technology that helps to create Smart Cities, and Songdo’s information systems are all linked to each other. Sensors are on everything in Songdo, such as escalators which only move when someone is on them. Every home has a ‘telepresence’ system built in - as well as allowing users to control the heating systems and locks, it offers video conferencing and is intended as a way to deliver education, health care and government services.

Ovum’s chief analyst for the public sector Joe Dignan has said that smart cities are the “biggest market for IT in the world.” Talking at a roundtable discussion organised by

Smart Cities

BUSINESS INFORMATION FOR LOCAL AND CENTRAL GOVERNMENT – www.governmenttechnology.co.uk

business management software company SAP, Dignan discussed the importance of cities in the future economy: “Cities are the economic engines. The 19th and 20th centuries were about nation states – but cities have been around much longer.”

Dignan also described the current buoyancy surrounding the smart cities market, estimating that, depending on the definition of smart city, the value of the market is anything from £60 billion through to trillions of pounds. Highly significant to the IT industry.

Volker Buscher, director of Arup’s Consulting practice, sums up the task ahead: “This is a major, strategic issue for cities. And it is no idle philosophical discussion either. The Smart City is already on the rise – still patchwork, but silently evolving and becoming more sophisticated, generating ever more efficiency gains for society applied to everything from contactless mobile phone payments to crowd-sourced data generation.”

Buscher continued: “This is far too valuable an opportunity to risk, which is why everyone who supports Smart Cities needs to think about the political oversight, governance and technical controls that will be required to help people in society make important choices about how we use the now ubiquitous data emerging across our cities.” L FURTHER INFORMATION Londonist: Smart Cities – The London of the Future? tinyurl.com/cz36jvu

Volker Buscher – The Silent Rise of the Smart City tinyurl.com/bsl5778 How to reinvent a city: Mayors’ lessons from the Smarter Cities Challenge tinyurl.com/c2hrvxu European Initiative on Smart Cities tinyurl.com/2mhrhk

Start the journey to sustainability at EcoIsland Global Summit 2013 Far north in the Baltic sea, is located a small island called Bornholm. 42,000 danish people live side by side in a fantastic scenery of nature and local life.

In 2008 Bornholm decided to create a green and sustainable vision for the island’s future, a vision that will create richer living conditions, a healthy economy, a sustainable society, and green technology. All in all a 100 per cent green island, which is responsible for its actions –� environmentally and ethically. This vision is called Bright Green Island.

Bornholm is possibly the best place in the world to test new technologies for renewable energy. Multinational giants like

Siemens and IBM, universities, international and danish companies have interest in testing new concepts and products and are using Bornholm as a test island.

Bornholm has been involved in sustainable and green test projects with electric cars, smart grid, clean tech, industrial laundry theory and created a physical community-scale simulation model.

Join Bornholm for the Ecoisland Global Summit 2013 on 4-6 September at Bornholm, Denmark. Admission for the three day summit is free. There will be keynote speakers from all over the world, case studies from international green islands and regions, and a showcase from green companies and green solutions.

FURTHER INFORMATION www.brightgreenisland.com www.facebook.com/brightgreenisland

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GOVERNMENT TECHNOLOGY MAGAZINE | Volume 11.2

governance resources, such as documents, decisions, risks and procedures.

The security risks of paper are well known, with concerns about multiple copies, filing procedures, and documents being misplaced; so taking the leap to a paperless solution should be an easy decision to make.

Managing meeting papers, agendas and documents through a board portal is more secure than paper; data is encrypted and

devices can be remotely wiped if lost, unlike paper copies. Having quick and easy access to the information you need is critical during a committee meeting. An electronic portal makes this type of task simple with facilities such as keyword search, searchable archives and access to documents, risks, decisions and procedures.

Using a tablet during a meeting might not immediately appeal to all members, but involving everyone from the start, addressing concerns and ensuring training is provided will guarantee that your board will be setting the paperless example in no time.

With a variety of board portal solutions on the market the selection process can be daunting, but once you have made the switch you will be reaping the rewards of reduced administration time and cost, running a more effective board, and have a much lighter briefcase.

FURTHER INFORMATION Tel: 0845 200 7829 marketing@eShareUK.com www.boardpacks.com

SMART CITIES

A SMARTER CITY FOR A BRIGHTER FUTURE

Advertisement Feature

BUSINESS INFORMATION FOR LOCAL AND CENTRAL GOVERNMENT – www.governmenttechnology.co.uk

Alexander Bufalino, head of global marketing at Telit Wireless Solutions, explains how Telit has played a critical role in several major Smart City and Smart Government projects worldwide Machine-to-machine communication technology (M2M) technology is one of the few definitive technology pacesetters in a world that is becoming ‘smarter’ and more mobile. Local and national governments are legislating, regulating and sponsoring initiatives in this field at an ever faster pace.

As the number of groundbreaking ‘Smart City’ and citizen services applications – which make our everyday lives more convenient, easier and safer – grows, so does more efficient use of energy resources and lowering of CO2 emissions, helping provide a better, more sustainable lifestyle for citizens.

MACHINE-TO-MACHINE MODULES At the heart of each M2M application is the module. Telit is industry’s only player offering a combined multi-technology portfolio of cellular, short range, and GNSS modules covering not only all relevant wireless technologies, but also offering the broadest, most complete portfolio among all M2M module manufacturers.

With this unique, comprehensive and technologically advanced product portfolio, Telit can provide Smart Government application developers with the three core technologies required for advanced M2M applications. As the industry’s only pureplay M2M company, Telit accompanies and supports customers from design of the application to production and market launch in all verticals, including the new ‘Smart-X’.

The application of Telit modules together with the company’s services can significantly reduce the cost of implementing, operating and updating M2M applications. This facilitates more ideas for better communities and better democracies can get funded and implemented, leading to higher approval levels for governments with highly visible, well received projects that positively impact the lives of citizens.

INNOVATION M2M technology is driving enormous innovation in connected devices and yet for many projects, especially those of small and medium scale, which are traditionally the most major source of innovation, this technology is still too complex. The fundamental disconnect between the needs of small and medium projects and market solutions that are tailored to meet these needs created an opportunity for Telit which it has addressed with the creation of m2mAIR. The m2mAIR value proposition

is a game changer that positions Telit well to provide a suite of products and services which – because they are solutions – reduce complexity and speed the time to deployment for developers in the government sector.

Telit can provide governments and developers seamless and ubiquitous M2M connectivity tailored to the needs of their M2M projects based on a global world-class service delivery platform. By applying this infrastructure, single SIM cards (individual devices) can be activated or deactivated in less than a second. And because Telit understands that governments are under a different set of approval metrics than private enterprise, its technically qualified staff in over 80 countries can offer on-site service with the shortest reaction times, even to remote locations.

With this unique combination of modules in all relevant m2m technologies, value added services and connectivity, Telit becomes the world’s first one-stop-shop for managed

watched event where failures could quickly escalate into global reputation crises.

GLOBAL PROJECTS Another challenge taken on by Telit, this time with Schlumberger Water Services, was to provide a solution that simplified groundwater monitoring. The solution powered by Telit’s wireless modules involved using advanced M2M communication modules combined with the Schlumberger Diver-NETZ solution to monitor ground-water levels for cities, Water Boards and mining applications worldwide.

And in the U.S. BigBelly Solar took on the challenge to provide a solution to help transition waste managers to a green system.

The solution used Telit M2M wireless modules to enable connectivity for solar-powered trash compactors and waste receptacles capable of communicating to waste collection fleet managers the fill-status of the bins so that a trash collection trip is oly planned

Telit connects organisations to the Internet of Things (IoT) allowing them to wirelessly collect, process and respond to real-world data from connected devices, creating new efficiencies, revenue streams, societal and personal benefits m2m solutions. This is particularly important for government customers because it means aggressively reduced total cost of ownership, enhanced cost control, better security, streamlined troubleshooting, service-enhanced applications (e.g. mobile-based positioning, remote management module), and superior network coverage and performance.

A CENTRAL ROLE Telit has played a critical role in several major Smart City/Smart Government projects worldwide. During the 2012 Summer Olympic Games, London was faced with the challenge to enhance passenger safety and security in its public transit system. The solution was delivered by Traffilog. Powered by Telit’s wireless modules, the M2M solution improved passenger comfort, safety and efficiency by using a state-of-the-art global fleet management solution. The Traffilog system ensured that passengers had a safe and more enjoyable commute experience throughout this very important and world-

when the bin is full. BigBelly Solar’s waste management solution is a prime example of M2M providing a compelling public benefit, both optimising publicly funded services and reducing environmental impact.

Telit connects organisations to the Internet of Things (IoT) allowing them to wirelessly collect, process and respond to real-world data from connected devices, creating new efficiencies, revenue streams, societal and personal benefits.

Join the conversation and learn more about Telit and its customers’ innovative applications on Facebook and Twitter. L FOR MORE INFORMATION alexander.bufalino@telit.com www.telit.com

Volume 11.2 | GOVERNMENT TECHNOLOGY MAGAZINE

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How many qualifications do you look for in a supplier before you let them deal with your data ?

As you are hopefully aware many companies erasing and destroying data do not necessarily have your interest at heart, which is an immense potential threat to your organisation whether it be Military, Public or Private sector.

Ultratec have the most Government awards in the UK for Secure Data Erasure and Destruction Services. On site or off. All media. All security levels. 4 different types of machines and all owned and operated by Ultratec. Coupled with their Green Recycling services they can offer completely flexible solutions to match your budget and requirements.

To add to the existing “volume” of approvals Ultratec have recently been awarded the ADISA credential – with DISTINCTION – yet more proof of quality.

The MAXXeGUARD disintegrator is central to their services as it is the first device in the world to “shred” from 1mm to 70mm by simple touch screen programming. All media can be reduced to “bits”: Hard disks, flash sticks, tapes, mobile phones, floppy disks, comms boards and much more. The MAXXeGUARD is as quiet as a photocopier and only uses office power. So for the ultimate control simply use it in your office – no data in transit thus maximum security.





The MAXXeGUARD has 2 options to add to the standard machine; a 15 level autoloader and also a “photographic package” for the absolute ultimate in security audit. The hard disk is recorded inside and outside of the machine – if the 2 serial numbers do not match then it will not be destroyed and a photo is produced for evidence.

FULLY COMPLIANT: NATO approved. UK Military approved. UK Government approved.

NSM Norway approved.

For UK and Ireland sales of the MAXXeGUARD or sales of services, contact Jemma or Bill on 01462 492343 or Jemma.Smith@Ultratec.co.uk For world sales (outside of UK and Ireland) of the MAXXeGUARD contact +31 252 682444 or info@maxxeguard.com See us on stand N7-272 at DSEI for a full demonstration – bring your own data (2 items per person) to be destroyed FREE OF CHARGE!

IT DESIGN

Enterprise IT

BUSINESS INFORMATION FOR LOCAL AND CENTRAL GOVERNMENT – www.governmenttechnology.co.uk

A MECHANISED STATE OF MIND There can be no doubt that new approaches to government IT are neccessary for true transformation to be realised. Ovum Analyst Nishant Shah explains how human centered ‘design thinking’ bypasses the Einstellung effect – the human tendency to try to solve problems by using solutions that worked in the past rather than looking at each problem on its own terms Albert Einstein was reported to have said that the definition of insanity is “doing the same thing over and over again and expecting different results.” Unfortunately, this applies to many government technology efforts of the last decade. New thinking and approaches are necessary. One potential approach is human-centered design thinking, a methodology and toolkit popularised by its use at Apple and design firms such as IDEO. Although still an unfamiliar concept in most CIO offices in the public sector, it is now gaining mainstream credence and popularity among private sector decision‑makers focused on innovation. Three factors set design thinking apart: it is highly collaborative/ iterative; it is well-suited to helping create technology systems that are adaptable in uncertain environments; and it is mindful of both understood and hidden end-user needs. Ovum recommends that agency CIOs begin to explore design-thinking techniques and incorporate relevant elements into ICT projects characterised by “wicked problems” – those with significantly greater complexity and ambiguity than normal.

ASSUMPTIONS The strength of design thinking is that it starts with identifying user needs. With scaled-back budgets and more to do than time to do it, agencies tend to make a host of assumptions about user needs when beginning an ICT project: who the user is, what a user wants, why they want it, how they prefer it to be delivered, and when they would use it. Time and again, these assumptions are proved wrong when the system is implemented and things go awry. The costs of these failures can be greater than the time it would have taken to gain a better understanding of true user needs. Let us come out and say it: the ‘build it and they will come’ approach simply does not work. E

h Althouglly a essenti n still a ncept, iar co red l i m a f n u cente human‑ thinking design gaining is now tream mains nce crede

Volume 11.2 | GOVERNMENT TECHNOLOGY MAGAZINE

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17th-20th June Edinburgh Manchester Birmingham London

Rising to the Challenge of Extreme Information

AIIM ROADSHOW 2013 2012

The UK’s FREE Independent Forum for Information Management New Era > New information challenges

Four convenient locations:

The recent explosion of new communication channels and rich business data requires fresh approaches to information management that can meet the challenges of the Social, Local & Mobile era.

• 17th June 2013 - Edinburgh • 18th June 2013 - Manchester

Successful organisations now need to keep a clear view of where, when and how their information is being collected, processed, stored, accessed and shared – or run the risk of falling from a great height as their content and data volumes expand out of control.

• 19th June 2013 - Birmingham • 20th June 2013 - London

At this year’s AIIM Roadshow, you can find out how the next generation of document and enterprise content management can help your organisation, your employees and your customers – with thought leadership and practical advice presented by independent experts and industry innovators.

Register now for your FREE place at:

We hope to see you there!

www.aiimroadshow.org.uk

Enterprise IT

IT DESIGNSUB SECTION FEATURE

DUMMY HEADLINE TO FIT THIS SPACE TIGHT AS POSSIBLE

of experimentation, such as the World  The strength of design thinking here Bank, use design thinking to redesign is that it revolves around empathy, defined ICT processes for a variety of situations, as developing a nuanced understanding environments, and contexts, and they of user needs based on observation; it is release the results as public goods. not reliant solely on past analytical case Design thinking is clearly not a panacea studies or existing quantitative data, for government ICT, and agencies probably which may be of limited availability or incorporate some aspects of its process siloed. At the conceptual level, design already. Nonetheless, becoming familiar thinking tends to progress as follows: with its variety of methodologies cancum understand problem, observe sam reprae Obit, elittheeum doloriatur voluptatur?

Qui officiis help leaders improve outcomes via a users, interpret results, generate ideas, escipicipsam hit exerferi quibus, exceaqui omnis sinctatem. La focus on end-user needs, collaboration, experiment via prototypes, and iteratively non nonstages nossi dis rest dolupta and acescipsant que nis iteration – aseverum well as creativity.

L test. These areute accompanied by a number of specific methods and exercises that facilitate progress, often driven by intense collaboration.

About the author Nishant Shah is a New York‑based analyst in Ovum’s public sector practice, where he focuses on smart cities, analytics, open data, political risk, SMEs, and the impact of connection technologies on government. For further information email nishant.shah@ ovum.com

Design-thinking observations

A DIFFERENT PRODUCT Design thinking is geared toward creating specific solutions for groups with specific needs. At the end of this process, a new “product” is created that is often different from what came before it, or a new way of using existing or commodity services is devised. It is meant to get around the so-called Einstellung effect – the human tendency to try to solve problems by using solutions that worked in the past rather than looking at each problem on its own terms. However, unlike in the private sector, agency CIOs cannot patent what they create; the risk they take is therefore greater. For this reason, undertaking an innovative and fit‑for‑purpose technology endeavor without a large body of proof points or quantitative evidence is usually left to other agencies. One solution is that non‑governmental institutions that can afford failures in the name

Design thinking in government ICT is particularly applicable in changing workflow for shared services, in co-creation initiatives, and in efforts dealing with open data that involve citizens as well as multiple agencies. It is also well-suited for defense and intelligence technology operations, where end‑user experience can mean life or death.

If systems are designed for the extremes of a population or employee pool – the most demanding, the most far-fetched, and the most and least sophisticated – everyone in the middle can usually be captured too.

Radical collaboration is a key component of design thinking. This is useful not only as a tactic, but also as an overall strategy to change culture in the CIO’s office over time.

Small pilots are good places to begin with design thinking: those that solve tough problems for smaller groups of people, where user needs

can be more thoroughly understood.

Prototyping is a particularly useful facet of design thinking for agency CIOs, when confronted with a number of competing technology or service-design options. It is the process of testing a variety of solutions to uncover additional problems that only arise during user testing; refining the problem question; and eventually finding the best solution. Prototypes are neither full-scale systems nor pilots; they are simply proof-of-concepts.

Costs should be closely watched.

Ovum Industry Congress set to explore key Enterprise IT themes Scheduled for the 14th and 15th May, the 3rd annual Ovum Industry Congress will bring together the public and private sectors in order to explore the key themes identified in Ovum’s ongoing research programmes – Transforming Infrastructure & Services, Information Management & Analytics, Adapting to IT Consumerisation, Optimising Customer Experience and Enterprise IT Management.

Each of these areas will form the basis of a stream at the event, allowing delegates to shape their agenda over the two days.

The event has the support of over 15 of the UK’s top CIOs (as ranked by cio.co.uk) including the likes of the BBC, NHS, the Cabinet Office, the Metropolitan Police and both the regional governments for Wales and the Isle of Man. Their experiences will allow delegates to build a blue print from which they can enact meaningful and lasting change. In addition to leading CIOs, the event will also play host to over 60 Ovum experts who will share their insights on what the

future holds for Enterprise IT as well as best practice for the here and now.

2013 will see the inclusion of a number of new features. In‑depth breakfast briefing topics include Building a Student Enrolment Strategy that spans the Entire Student Lifecycle and Practical Steps to the Cloud for Government Agencies. A Senior Leadership Stream will deal with the over arching strategic issues facing IT leaders.

The Ovum Industry Congress takes place on the 14th-15th May at the Victoria Park Plaza Hotel, London.

FURTHER INFORMATION www.ovumindustrycongress.com

Volume 11.2 | GOVERNMENT TECHNOLOGY MAGAZINE

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Europe’s No.1 Information Security Event

SECURE THINKING SECURE BUSINESS

Why AttENd INFOSECURIty EUROPE 2013?

Access Europe’s most extensive & free to attend knowledge enhancing educational programme Meet over 300 leading information security suppliers – identify best of breed, cutting edge technology & see real solutions in action Hear from real experts & respected public & private sector IT practitioners to discover how they spent their budget on the right products, services and solutions Network with your peers through a wide range of activities including workshops & evening receptions Earn CPE credits by attending the free educational programme

Register for FREE at infosec.co.uk/register * * Visitor registration is free online before Friday 19th April at 5pm. Onsite registration £20.

Organised by:

Follow us @infosecurity

23-25 April 2013 Earls Court London UK

EVENT PREVIEW

ARMED AND READY FOR INFORMATION SECURITY?

Information Security

BUSINESS INFORMATION FOR LOCAL AND CENTRAL GOVERNMENT – www.governmenttechnology.co.uk

With plans to develop a new cybercrime emergency response unit, the government seems to have upped its game in counter terrorism. But can the same be said for all parts of the UK government?

This is one of the key questions that will be discussed at this years’ Infosecurity Europe Over the last year we have witnessed even more catastrophic security attacks against the worlds’ largest organisations, and cyberattacks have increasingly been viewed as one of the fastest growing threats to local and central governments. However, does this mean organisations are beginning to take the threat more seriously and are starting to implement cyber security strategies? The UK government certainly seems to have upped its game, recently announcing plans to develop a new cybercrime emergency response unit and a cyber reserve forces army. But can the same be said for all parts of the UK’s government sector? This is one of the key questions which leading IT security professionals will be discussing at this years’ Infosecurity Europe – the biggest IT security industry gathering in Europe.

Infosecurity Europe will be held at Earls Court in London from April 23-25 with over 350 exhibitors many of who are launching new products and services.

The show provides delegates with opportunities to hear analysis, end-user experience, strategic advice and predictions from leading industry experts about the key security issues that should be at the top of their agenda over the next year.

Celebrating its 18th year, the show provides a sparkling programme of features including, a diverse range of new IT security products and services and an unrivalled education programme. The show serves an audience of more than 12,000 unique visitors, of which 46 per cent are decision makers and influencers from every segment of our industry, over 70 vendors from overseas including France, Israel, USA and Scandinavia and at least 50 new security vendors in the New Exhibitor Zone.

speeches on thought-provoking topics. The compelling speaker line-up features senior executives from end-users and policy makers, creating an unparalleled opportunity to access the latest thinking from some of the greatest minds in information security.

With panel discussions, presentations, interviews and Q&A sessions, the programme will provide strategic insight, best practice, industry analysis and end-user experience.

Delegates will leave sessions with new knowledge, business intelligence and practical tips that will assist them with developing and implementing a robust information security strategy for the next 12 months.

and success of an organisation, helping gain consumer trust and enabling the business to profit from new business channels. The session entitled ‘Changing Perceptions: Embedding information security in the business’ will allow delegates to understand how to drive and manage cultural change so the business recognises the value of data; navigate the challenges of changing behaviour within an organisation to drive awareness, and get buy-in from the individual.

Panellists include Brian Brackenborough, CISO, Channel 4; Simon Lambe, head of global IT security, Dyson; and Phil Cracknell, head of information security, TNT Express.

KEYNOTE THEATRE The keynote theatre agenda has been developed following extensive consultation with the information security end-user community and an advisory council of CISOs, to identify the most critical issues, topics and challenges for them in 2013. Keynote highlights include ‘Fostering a risk-based approach to information security’.

This session will look at strategies to utilise in risk management to protect your information assets in a way which reflects the value of the information in your organisation. By attending you will discover how to integrate information security risk into a risk management framework, determine how to balance risks to response and budget within your organisation, understand how to communicate risk to the board and gain best practice hints and tips on how to de-risk IT provision.

Panellists include Amar Singh, CISO of News International; Michael Paisley, head of operational risk, Santander; and Serge Baudot, head of information security and business continuity, Easyjet. Other panellists include Bob Mann, chief security officer, information management and technology, OFGEM; and Andrew Rose, principal analyst, security & risk, Forrester Research.

SUPPLY CHAINS Supply chains are integral to how businesses operate today and they are becoming increasingly complex. As organisations share more and more information with 3rd parties and offer multiple communication channels to clients, they are at increased risk of compromise. Third parties have their own supply chains over which you have no control. If a third party supplier or one of their third parties suffers a breach, you are still liable for your data. Do you know where your data is stored and what are the implications for data protection and compliance? How do you manage your third party suppliers and enforce your standards and controls? And do you really know where the end of your supply chain is? The session entitled ‘Securing data in the supply chain’ will provide you with a checklist of practical hints and tips to enable you to assess the security of your supply chain and identify practical measures to secure it.

Panellists include Mark Pearce, head of information security, the Post Office; Mark Jones, CISO, IT security director, BAA; Alistair Wardell, head of client and supply chain security, UK/EMEA, AON; and Andrew Davis, principal research analyst, Information Security Forum.

There will be a key note interview with David Smith, deputy commission and director of Data Protection at the Information Commissions Office, on Data Protection: Legislation update and what it means to you.

This keynote is particularly relevant to central and local governments, as they have to report breaches to the ICO, and suffer the fines of up to £500,000. E

urity InfoSec ill be w Europe rl’s Court, Ea held at don,from Lon -25, and April 23 host to will be 350 over rs exhibito

DEBATE AND EDUCATION PROGRAMME Over 100 CISOs and Security Specialists will speak at Infosecurity Europe 2013. Infosecurity Europe is famous for its unrivalled free education programme offering an on-trend, and topical, breadth of subjects - and this year promises to deliver more exceptional

DATA SECURITY Information security is more than an IT issue – it is an integral aspect of the effectiveness

Volume 11.2 | GOVERNMENT TECHNOLOGY MAGAZINE

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Advertisement Feature

22

BUSINESS INFORMATION FOR LOCAL AND CENTRAL GOVERNMENT – www.governmenttechnology.co.uk

enCircle adds value by integrating software, processes and people Do you need to change the way you think?

The Industrial Revolution was driven by standardisation and mass manufacture of components. In the 18th and 19th centuries it was mechanical components like nuts and bolts. Now in the 21st century the same is happening with software. Powerful, tailored and above all flexible business solutions can be built and configured using inexpensive standard software components.

Leaders need to change the way they think about IT; they need to see it as a service, take control of it as a business tool, and spend their limited budgets in smarter ways.

Facing constant change, business managers need tools that allow them to respond quickly and inexpensively, using

strategic solutions.

Using enAct, enCircle’s business process automation platform, one publicsector organisation realised returns on their investment of up to eight times the initial outlay, and it is still growing.

“The benefit of having non-technical team members able to develop screens and processes for us in house is invaluable and whenever I ask them they are able to enhance or develop the system to support process evolution.

An exceptional selling point of the enAct system and enCircle,” said a spokesperson from the organisation.

FURTHER INFORMATION Tel: 0844 9910109 enquiries@encircle.co.uk www.encircle.co.uk

BlueBox helps you do business in the Cloud The BlueBox has been providing bespoke business system and database solutions since 1996 for large brands like Old Mutual and Standard Bank as well as small to medium sized businesses.

The BlueBox is a small, customer-focused company who does not believe in the one-size-fits-all approach to system implementation.

Its systems are 100 per cent web/cloud based, requiring no software installation and ensuring all data is live and central at all times. The company takes great care to fit its solutions to your requirements while using all the tools at its disposal to ensure this can be done quickly and affordably.

Included in the BlueBox’s modules are stock control and asset management, sales orders and billing, CRM, procurement management

with MRP and replenishment, loyalty and customer retention, human resources, manufacturing, marketing campaigns and communications.

Recently added to this list is BlueBox’s process management module. This allows the company to map business processes within your organisation to system generated procedures.

If you would like an introduction to BlueBox please do not hesitate to visit the website where a full free demo of the system is available, or call to arrange a visit onsite or at the Tunbridge Wells offices.

FURTHER INFORMATION Tel: 077 437 035 74 www.BlueBoxOnline.com

Cost-controlled document management: dull but terribly important

Mission critical e-learning and e-business software platforms from TDM

Government departments of any size generate an abundance of paperwork, which is simply unavoidable.

International retention rates of three to five years for many records, and a huge number of individual and highly confidential files requiring some form of intermediate, yet secure, interaction are just a few of the issues facing those responsible for document management systems.

The good news is that DMS are becoming increasingly competent and more reliable, just as smart phones are getting smarter and silicone chips more powerful. But at what financial, ergonomic and economic cost?

As TA Triumph-Adler’s head of UK corporate sales, Toby Hales, points out: “One issue we constantly find is companies have never been told what the actual final cost would be for any output or production. Imagine taking a friend out for dinner – but no

TDM Open Source Software Services, part of The Development Manager Ltd (TDM), hosts in the cloud and/or remotely manages local servers. The company tailor and support mission critical eLearning and eBusiness software platforms include: Virtual Learning Environments (VLE), Learning Management Systems (LMS), ePortfolios, managed learning environments, Customer Relationships Management (CRM), project management, ticketing systems, web conferencing, VoiP systems and payment gateways.

TDM also specialises in a ‘TotaraLMS for Apprenticeships’ services package which deploys its own skilled apprenticeships academy team alongside the world scale corporate LMS to deliver UK government-funded apprenticeships and similar

menu has the price on it.

And because you have to eat – you simply don’t ask.

I want all our clients to be able to say: ‘Producing this in full colour costs my department a total of 2p to produce.’ Similarly, what is the point of thinking green if no one has explained that a very small change in your system will streamline and optimise the DMS process, resulting in small but significant and ongoing savings?”

Which is why Toby believes that TA Triumph-Adler is succeeding so quickly having recently opened its new UK office. “Our clients know to the penny what we can and will deliver. They also know that there are best practice options that can provide enhanced cost-savings, because we make our total costs part of the contract so that everyone knows where they stand.”

FURTHER INFORMATION Tel: 01793 783298 www.triumphadler.co.uk

GOVERNMENT TECHNOLOGY MAGAZINE | Volume 11.2

programmes via distance and self directed learning. TDM’s managed hosting services enable organisations to reduce their operating costs via cloud solutions or remotely managed software on dedicated server arrangements (local or remote/simple or complex/ physical or virtual) ensuring high performance, availability, affordability and security that allows for scalable growth.

TDM Open Source Software Services also offer codeline development for software applications and web design.

TDM is an approved supplier to the G-Cloud Framework and it has strong public sector references.

FURTHER INFORMATION Tel: 0333 10 100 89 info@ossservices.com www.tdm.com

EVENT PREVIEW  CYBERCRIME Who is the cybercriminal? A financially motivated, disgruntled employee? A supplier?

A politically motivated hacktivist? A terrorist?

A member of an organised crime syndicate?

And why would they target you anyway?

The session entitled ‘Battling Cybercrime: Attack techniques, motivations and threats and how to defend against them’ will assess current cyber threats, help you to understand the motivations driving cybercrime, the methodologies and attack vectors of choice and the strategy and architecture you need in place to protect your organisation.

Attend this session and gain insight into the motivations of the cyber criminal, assess the level of threat from APT, AET, nation state sponsored cybercrime and organised crime – what do they mean for your organisation?

Understand the reality of the insider threat and how to deter, detect and prevent it.

Panellists include Adrian Price, head of information security, Ministry of Defence; Arnie Bates, CISO, Scotia Gas Networks; Richard A McFeely, executive assistant director, Criminal, Cyber, Response and Services Branch, FBI; and Detective Superintendent Charlie McMurdie, head of Police Central e-Crime Unit, Unit (PCeU), Metropolitan Police.

The cyber security and resilience challenges facing critical national infrastructure are

growing ever more complex – legacy industrial control systems weren’t designed with security in mind, emerging smart technologies are presenting new risks and new challenges are emerging as control systems migrate to IP networks. The vulnerabilities of SCADA have been dramatically exposed in recent years, most notably by Stuxnet and Flame.

To improve cyber defence of critical national infrastructure government and industry need to collaborate and share information about threats and vulnerabilities.

But how do they do this? How big is the risk to critical national infrastructure? What are the critical controls needed in place for industrial control systems? How ‘national’ is our critical infrastructure, which in many cases is foreign owned and operated? And how do you ensure that sufficient controls are in place? Join the debate on securing critical national infrastructure to discuss the challenges around securing the national infrastructure and gain insight into how to implement an effective cyber security strategy.

Panellists include Mark Jones, CISO, IT security director, BAA; John Milne, head of business continuity management, Financial Services Authority; and Peter Gibbons, head of information security, Network Rail.

Other keynote sessions look at what the government is doing to help against

cyberterrorism, securing mobile and social media, smarter security spending, incident response strategies, as well as ‘Big data’: What does it really mean for information security?

EDUCATION THEATRES The Business Strategy Theatre, sponsored

by Experian, will allow visitors to learn more about the strategic challenges and issues facing management, CEOs and other senior executives and impacting how effectively an organisation protects itself against the latest security threats.

The Technical Theatre, sponsored by SecurEnvoy, will allow delegates to discover information security related issues and technical advances impacting on how an organisation protects itself from the latest threats.

The Security Workshops will be an interactive and educational forum for both discussion with peers and individual learning, facilitated by an industry-expert.

The Information Security Exchange will offer debate around cutting-edge technical developments and challenges, as well as insight into the most difficult business-issues currently faced within the end-user community.

FURTHER INFORMATION www.infosec.co.uk

Instantly detect insider threats with Spector 360

Take a multi-level approach to IT security

The biggest risk to an organisation’s confidential data comes from insider threats, which are often overlooked. Employees have access to vast quantities of data and it only takes one careless or rogue individual to leak that data. Regardless of prevention measures put in place, people make mistakes and determined employees will always find a way to circumvent them and steal data.

SpectorSoft is a leading supplier of ‘insider threat’ monitoring software for computers and smartphones.

Spectorsoft’s flagship enterprise product, Spector 360, protects organisations by monitoring computer and Blackberry smartphone activity on and off the network, regardless of location.

Instantly detect insider threats including data theft, employee fraud, data breaches, and productivity loss.

Get automated real-time alerts and comprehensive reports about inappropriate activity.

APTs (Advanced Persistent Threats) may sound new and scary but the truth is they use methods that the security industry has been aware of for a long time.

Malware and attacks have always evolved over time, evading one defense and forcing us to imagine new ones.

APTs have only accelerated these developments with more sophisticated threats that combine advanced attack techniques to become the ultimate blended threat.

If you rely on firewalls alone, attackers will target users with client-based attacks over the web. If you rely on AV alone, attackers will repack and encrypt their malware to evade detection. If you rely on sandboxing malware detection alone, attackers may slow down the installation process to sneak past the sandbox.

Basically, none of these protection mechanisms is perfect. But when they are combined you get defense-

Review individual and aggregate employee actions with contextual video-style screen playback.

Spector 360 is currently deployed across a number of UK public sector organisations, including police forces, local & central government departments, prisons, NHS trusts and educational establishments.

With constantly evolving threats to security, both internally and externally, existing prevention measures often fail and provide too many false positives. Spector 360 improves security by providing event driven security alerts plus contextual screen recording to forensically prove staff misuse.

FURTHER INFORMATION Tel: 01483 397 744 EMEAsales@spectorsoft.com www.spector360.com/ publicsector

Information Security

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in-depth. By layering multiple security controls together statistically they have a better chance of catching more attacks, including advanced threats.

The only way to defend yourself sufficiently from APTs is by implementing many types of security layers to defend against these multi‑vector, ever‑evolving threats. And that’s why WatchGuard believes so strongly in its XTM security appliances. They combine all the most common best‑of‑breed security controls in one easy to manage box, taking some of the cost and effort out of maintaining a true defense-in-depth solution.

FURTHER INFORMATION www.watchguard.com

Volume 11.2 | GOVERNMENT TECHNOLOGY MAGAZINE

23

Westminster City Council moves one step closer to a silver lining Westminster City Council has moved further towards realising its strategy of sourcing cloud solutions and services by migrating its security perimeter and third party systems into a new wide area network provided

by Virgin Media Business and supported by Imerja.

The challenge Westminster City Council had recognised the benefits of migrating to cloud based services for some time, and access to corporate applications via the internet or point to point data circuits increased the need for reliable secure connectivity.

The authority realised that a combination of infrastructure and services would be key to such a strategy, as would the efficient take on and operation of external services that underpinned the running of council services.

To be successful the move to cloud based services required specialist security knowledge, industry awareness, flexibility to deal with third party suppliers, excellent network communications and a secure high availability environment.

The solution would also need to be able to host the growing amount of third party infrastructure that was taking up space within the authority’s buildings, creating location dependences and physical access considerations.

Keen to improve its contingency and business continuity in the process, the authority also elected to move its security perimeter out of its premises and into the cloud.

The solution In developing this “Landing Zone” service the authority combined the project investment and service migration with the procurement of a new Wide Area Network (WAN) from Virgin Media Business delivered as a next generation network (NGN) resource. The NGN is a pan-London procurement framework that provides other public sector organisations from across the region with phone, data and video technology, as well as CCTV and Wi-Fi at competitive prices. As part of this revolutionary and collaborative IT delivery framework, Westminster invested in an upgraded and improved WAN from Virgin Media Business.

The new WAN connects around 60 of the council’s buildings, including its main offices at City Hall in Victoria, to Sure Start Children’s Centres and public libraries across the borough. With speeds of up to 1 Gigabits‑per‑second (Gbps), and the potential to increase even faster, 2,500 staff will benefit from super-fast access to information and applications.

To deliver the project Virgin Media Business partnered with IT services and security specialist Imerja Limited to provide and migrate the security perimeter into the new WAN. The Landing Zone solution operates out of two Imerja hosting facilities located in Elstree, Hertfordshire and Bolton, Greater Manchester. Both sites already had good connectivity to the Virgin Media network, and were enhanced by the deployment of Transmode concentrators delivering n x 10Gbps capacity.

The Landing Zone hosting facilities are linked directly to each other and the Westminster City Council WAN. Each Landing Zone node has core firewalls, switch infrastructure and associated services deployed in an active / active configuration across both sites.

The Landing Zone nodes operate as a single logical cluster, connections to third parties, infrastructure and services can be deployed out of one or both locations, depending on the desired level of availability. Failure of either node or related communications infrastructure can be compensated by the other node.

Providing a full managed service of the Landing Zone with 24x7 monitoring and management of the security infrastructure, Imerja ensures business critical services are always available.

A modern and resilient infrastructure Ben Goward, CIO at Westminster City Council, said: “Collaboration, cost efficiency and quality service are crucial for all public sector organisations. This project ticks all the boxes for us.Virgin Media Business and Imerja have been a pleasure to work with, and we now boast an enviable, modern and resilient IT infrastructure.”

Ian Jackson, managing director at Imerja, said: “Critical applications must always be accessible for local authorities – these are services that citizens rely on. We’ve been able to ensure the availability of these connections while giving the council peace of mind that its Landing Zone is constantly monitored and maintained.”

Next steps The provision of the Landing Zone has been adopted by a number of the authority’s partners and suppliers. It has been chosen as the location for the redeployment and refresh of the telephony system, thereby releasing a saving in wide area networking costs. It will also be location for the inter-connect between two neighbouring local authorities, the Royal Borough of Kensington and Chelsea, and the London Borough of Hammersmith and Fulham, as part of the Tri-borough initiative.

Tel: 0844 225 2888 Fax: 0870 8611489 Email: info@imerja.com www.imerja.com

EVENT PREVIEW

THE BIG DATA SHOW GEARS UP FOR ITS DEBUT YEAR

Data Management

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The Big Data Show is a brand new show for IT and digital professionals looking to capitalise in the boom in data volume, variety and velocity to build successful strategies for the future Taking place alongside Internet World at Earls Court 2 on 23-25 April, the exhibition will host an array of features and exhibitors, engaging with the latest trends and opportunities that Big Data presents.

Big Data has shown that it’s here to stay and that ignoring it is not an option. Every person creates 2.5 quintillion bytes of data per day – so much so that 90 per cent of the world’s data has been created in just the last two years. This volume of data – generated from across hundreds of different sources – has now grown so large and complex that it has become difficult to capture, manage, store and analyse.

The a Big Dat help ill Show w als and individuons in their ati organis s to harness effort to build data l future fu success tegies stra

HARNESSING DATA The Big Data Show will help individuals and organisations in their efforts to harness this data so they can use it to build successful strategies for the future. These visitors will vary across three categories: Technology, Analytics and Strategy. Big Data Technology constitutes Chief Information Officers, CTOs and heads of data warehousing, who are responsible for IT infrastructure and creating the technology that enables the data to be utilised in the corporate arena. Big Data Analytics comprises data scientists and analysts who create meaning from data which can then be harnessed for myriad possibilities. Finally, Big Data Strategy includes CEOs, CMOs and marketing directors who are responsible for shaping and determining the direction of their companies, and who see Big Data as the key component in a huge opportunity for business to evolve.

GET LEARNING Visitors can look forward to a busy education programme, which includes two seminar theatres; the Volume & Variety Theatre and the Velocity Theatre. The Volume & Variety Theatre will engage with the technical side of Big Data, covering topics such as data capture, data storage and security. The Velocity Theatre will educate visitors on how best to use Big Data and demonstrate the multitude of possibilities that can arise from it, covering topics such as data search, data share and analytics.

Despite the event being over two months away, seminar sessions, led by industry heavyweights including IBM and the IDM, have already been confirmed. Some of the early highlights of these confirmed sessions include Big Data Analytics Survey: How Enterprises are really using Big Data, as a session that will look into the findings from a joint study between IBM and the University of Oxford into how organisations are leveraging big data and what this means for the industry in the years ahead.

Meanwhile, the IDM will be leading a seminar entitled Using Big Data to attribute and maximise your marketing channels, and will analyse the approach of one of the UK’s leading travel agencies in collecting large quantities of marketing data from their advertising partners and the results they gathered from it.

Many more seminars will be announced in the weeks leading up to the event, covering Big Data from all perspectives during what is a crucial time for the industry. E

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 GET ONLINE work with the data community Visitors to The Big Data Show will also have in establishing the best access to the neighbouring event Internet possible show for its visitors World, the UK’s largest exhibition for online and cover every aspect and digital business. Internet World is the of the huge spectrum only event that brings together service that is Big Data. providers and industry professionals from Confirmed Theatre the world of eCommerce, digital marketing, sponsors of the social media, Cloud and hosting, content event include data management and mobile, and with Big Data technology product playing such an integral role in all of these supplier Whiptail, online and digital playgrounds, it is the perfect audience measurement event toelit complement The Big Data Show. andvoluptatur? targeting company Obit, eum doloriatur sam reprae Qui Quantcast, marketing services officiis cum escipicipsam hit exerferi quibus, exceaqui EXCHANGE IDEAS and technology company Axciom omnis sinctatem. nonannon nossi and information ute dis restintelligence doluptasolutions The Big Data Show has alsoLa struck exclusive two-year research partnership with company BAE Systems Detica. Neolane the Big Data Insight Group (BDIG). The BDIG has also confirmed as the Vertical Streams launched in 2011 and was established as Sponsor, with content from the verticals an independent forum to exchange ideas, including Government and Education, expertise and best practice around big data Travel and Tourism, Telecommunications, and advanced analytics. Under the new Finance, Retail, Online and Gaming. agreement, it will be present at The Big More sponsors across the show are to be Data Show to engage with visitors, present announced in the upcoming weeks. research and promote discussions about Speaking about the show and its best practices in this burgeoning IT area. forthcoming debut launch, UBM Live’s Also serving as partner to The Big Data Show Sarah Tanner, event manager on Internet is Big Data Republic, an online community World and The Big Data Show said: through which registered users can gain access “Big Data is a proposition which will fill to webinars, industry reports and blogs from a gap in the current European market for leading industry experts. The partnerships businesses that are looking for efficient signal the dedication of The Big Data Show to solutions to manage the enormous amount

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Data Management

BUSINESS INFORMATION FOR LOCAL AND CENTRAL GOVERNMENT – www.governmenttechnology.co.uk

with the Cloud and Hosting World feature. Many of the Internet World visitors will have big data concerns, projects and questions so we anticipate that the co-location will work extremely well.

“The UK big data market is in its infancy at the moment, with the Big Data Insight Group finding that 67 per cent of people are either unfamiliar with the term or still in the education process. We aim to lead the way by providing the education and tools needed for this uninformed group as well as inspiring those already engaged to move further with their big data projects.” L FURTHER INFORMATION To register for your free visitor pass, visit www.thebigdatashow.co.uk and follow on Twitter: @TheBigDataShow

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Volume 11.2 | GOVERNMENT TECHNOLOGY MAGAZINE

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INFORMATION MANAGEMENT

INFORMATION AS A SERVICE Can a new approach to managing information really accelerate the pace of change in government departments? Mark Godfrey, CEO and co-founder of Automated Intelligence, investigates

Advertisement Feature

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front for unstructured data consolidation.

By analysing and profiling unstructured data, organisations have been able to identify and quantify cost savings and efficiencies before the project is even implemented. By opting for an Opex-based commercial model with software allocated on a consumption/subscription basis, our customers have mitigated the risk of project failure since it requires no upfront capital investment to initiate the project.

They have also been able to reduce costs by removing legacy systems, redundant infrastructure, hardware, applications and associated management requirements.

Reports from the National Audit Office at the start of the year relayed the success of reducing ICT spend via the government initiatives that were launched in 2011. Also reported was the need for more focus on the delivery of ICT solutions that reform public services. As government departments, agencies and local government bodies plan for the new financial year, Mark Godfrey, CEO and co-founder of Automated Intelligence explains how a new and innovative approach to delivering information management strategies is being adopted to not only reduce and control costs, but to positively impact and improve public service delivery.

WHAT IS INFORMATION AS A SERVICE? Usually, when we hear ‘as a service’ we think of cloud based solutions, however ‘Information as a service’ is when quality information is available on demand no matter where that information is held, this could be on premise, in the cloud or a hybrid of both.

For public sector organisations information and knowledge is one of the most valuable strategic assets. In the efforts to save money, many public sector organisations are restructuring, consolidating properties and departments, introducing mobile working and reducing staff levels. All of these initiatives impact information and the way it is created, accessed and shared. Change and dispersion of the workforce puts a definite strain on the ability to locate and exploit information assets.

Often the knowledge base or custodian will have left or not be readily available to ask where relevant information and corporate memory is located. By more fully analysing and understanding the content of information systems, the data of value can be extracted and delivered as a service to the individuals

or teams that need it. Information anywhere is the goal, the challenge is making sure it’s the right and relevant information that is delivered and not just access to unfathomable disparate applications and repositories.

The first steps in joining the information dots are: understanding what we have; why we have it; where is the value: who needs it; how do we deliver it? In doing this, we can deliver a knowledge based information service that supports business change and actually increases the levels of service delivery for the organisation.

HOW DOES THIS APPROACH ACHIEVE REDUCTION IN COSTS? It is simple, just do away with the waste. Over half of all unstructured data stored in a typical public sector organisation is redundant, has no commercial value and carries unnecessary risk.

As data volumes grow exponentially, organisations continue to hold huge amounts of unstructured data across disparate systems. These inefficiencies translate through to excessive operational costs which can run to many millions of pounds.

To simplify data management and reduce costs, organisations are migrating relevant and corporately required data to a single consolidated and cleansed environment.

There has already been savings of an estimated £726 million on IT since the government’s ICT savings initiatives were announced, and there is expected to be even more by the end of the month.

Organisations have not only achieved this by cutting spend, but by spending wisely, investing in ICT projects which have really demonstrated return on investments.

Organisations we have worked with have been able to present a business case up-

ACCELERATING THE PACE OF CHANGE The NAO reported that there is insufficient evidence to show that the government ICT strategy has made progress on delivering better public services. In order for digital innovation to have a real impact, less focus needs to be on products and services and more focus on encouraging change and introducing new ways of doing things. It takes time to educate and make this happen, before the benefits can be realised.

Over the last couple of years we have engaged with various public sector organisations to help them adopt this innovative approach to managing their information. By automating the management process, information can be provisioned and accessed according to policy and personal data is now being transformed into corporate information. This has promoted effective ways of working which has enhanced both user and customer experience.

Over the next year, for government ICT to really accelerate the pace of change, more should think about information in this way and exploit cloud and mobile platforms to deliver it quickly.

ABOUT AUTOMATED INTELLIGENCE Automated Intelligence have developed a ground-breaking approach to information lifecycle management for unstructured data.

Its information service enhancement software solutions allow organisations to analyse and optimise their existing data holdings, reducing costs and increasing quality. Its technology further enables organisations to exploit their data through managed compliance and increased governance for SharePoint and better connected working through cloud and mobile platforms. L FURTHER INFORMATION www.automated-intelligence.com

Volume 11.2 | GOVERNMENT TECHNOLOGY MAGAZINE

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The publishers accept no responsibility for errors or omissions in this free service AIIM Roadshow 18 Automated Intelligence 28 Bluebox Worldwide 22 Bright Green Island 13 Claritum 27 Datwyler 30 Digital Reality OBC enCircle Solutions 22 Enlogic 12 Eshare 14 Global Knowledge 8 Hamilton Rentals IFC Imerja 24 Infosecurity Europe 20, 21, 23 Misco 26 Office Electrics 6 Ovum Industry Congress 17 Photo-Me 10 Spectorsoft 23 TA Triaumph-Adler 22 Tabernus 27 TDM Open Source Software 22 Telit Communications 15 The Big Data Show 25, 27 Ultratec 16 Watchguard Technologies IBC, 23

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GOVERNMENT TECHNOLOGY MAGAZINE | Volume 11.2

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