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THE COMMERCIAL CONCERNS OF ASBESTOS Does your commercial building have an asbestos management summary?


PURPOSEFUL LEADERS AND ETHICAL CULTURES How can organisations encourage and enhance purposeful leadership?


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THE COMMERCIAL CONCERNS OF ASBESTOS Does your commercial building have an asbestos management summary?


PURPOSEFUL LEADERS AND ETHICAL CULTURES How can organisations encourage and enhance purposeful leadership?

Leadership ‘increasingly critical’ for strained councils In 2017, the Chartered Institute of Personnel and Development published research to define what it means to be a purposeful leader, and the impact that these individuals have on workplace performance and culture.


Discovering three resulting characteristics that define purposeful leaders, the CIPD found that as well as being fair, compassionate and helpful, leaders must have a clear vision for their teams and organisations. However, only one in five managers believe they demonstrate high levels of purposeful leadership. With Northamptonshire County Council left with no alternative other than to issue a Section 114 notice in February, therefore imposing immediate spending controls on the authority, the issue of effective leadership has never been so needed in local government. A separate report by the Accounts Commission says that councils need to clearly set out the impact budget reductions are having so they can plan for the future, highlighting the desperate need for the clear vision lacking in Northamptonshire. If the people in senior leadership are not adhering to the required values we expect of them, it will never translate properly to the rest of the organisation. Follow and interact with us on Twitter: @GovBusiness

I would recommend reading the CIPD’s article on page 16, where Dr Ksenia Zheltoukhova explains why purposeful leaders are key to shaping ethical organisational cultures.. Michael Lyons, editor

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226 High Rd, Loughton, Essex IG10 1ET. Tel: 020 8532 0055 Fax: 020 8532 0066 Web: EDITOR Michael Lyons PRODUCTION EDITOR Richard Gooding PRODUCTION DESIGN Jo Golding PRODUCTION CONTROL Ella Sawtell WEB PRODUCTION Victoria Casey ADVERTISEMENT SALES Steve Day, Neil Haydon, Michael Kennedy, Bernie Miller, Paul Taylor, Ricky Murray, Nousheen Baureek PUBLISHER Karen Hopps ADMINISTRATION Vickie Hopkins, Bella Chapman REPRODUCTION & PRINT Argent Media

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Do your suppliers always return overpayments to you?

Ask Rockford.


Contents Government Business 25.2 07

07 News

47 UAV photography

12 Top 10: air quality

51 Security

Authorities set for largest council tax rise in 13 years; new tech to speed up repairs to potholes

With poor air quality responsible for as many as 40,000 deaths a year, GB takes a look at the councils fighting against that statistic

The BSIA discusses the importance of ensuring a physical security presence across the UK’s national infrastructure

15 Procurement

GB sat down with the marketing director for The Business Show, Hassan Allan, to get insights into the event and its future

An analysis of the success of public sector procurement, growth trends and the potential impact of Brexit

16 Leadership

The CIPD’s Ksenia Zheltoukhova examines purposeful leadership

19 Waste management


What more can the public sector do to help make the government’s 25-year plan a success?

27 Energy

A preview of All-Energy, the renewable energy and low carbon innovation event

30 edie Live

A preview of sustainability event, edie Live, which takes place 22-23 May

19 47

What are the increasing efficiency savings and well-being boosts from using LED lighting? A preview of Sign & Digital UK, which returns to Birmingham’s NEC on 24 April

37 Asbestos

Does your commercial building have an asbestos management survey? Craig Evans of UKATA explores

40 Health & safety

Edward Crick looks at the current legislation on the provision and use of personal protective equipment at work

43 First aid

Ian Kershaw, of the First Aid Industry Body, looks at what first aid training courses are available

Government Business magazine

54 Business Show

57 CV Show 2018

What vehicles, products and services will be on show at the Commercial Vehicle Show?

61 Parkex

A preview of the BPA’s Parkex, Europe’s largest dedicated parking event

65 Public Sector Show

Political heavyweights and council leaders have joined the speaker line up for the Public Sector Show in June

71 Asset disposal

Steve Mellings looks at how the GDPR will change the responsibility of the Data Processor and what impact Brexit will have

75 Conferences & events

33 Lighting

34 Sign & Digital


GB looks at the work of Andrew Bryson, who has been involved UAV photography projects all over the country

VisitScotland looks at the country’s iconic venues and cultural cities to host meetings

79 Frameworks

A round-up of the latest news from the CCS and government procurement activity

88 Government Technology The latest news and features focused on the digital innovation in the public sector

89 Digital Gov

The Digital Government conference will bring together digital leaders from all areas of government

91 Cyber Security

With technology now prevalent in all areas of life, security of devices should be encouraged, writes Hannah Khoo


The ICO’s Victoria Cetinkaya looks at the main aims and principles of the GDPR Volume 25.2 | GOVERNMENT BUSINESS MAGAZINE





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FROM £32,305 - £43,555 Including £2,500 Government Plug-in Car Grant6

Find out more. Search PHEV | Visit to find your nearest dealer 1. 13% BIK compared to the average rate of 30% for the other vehicles shown. 13% BIK rate for the 2018/19 tax year. 2. Official EU MPG test figure shown as a guide for comparative purposes and is based on the vehicle being charged from mains electricity. This may not reflect real driving results. 3. Up to 33 mile EV range achieved with full battery charge. 542 miles achieved with combined full battery and petrol tank. Actual range will vary depending on driving style and road conditions. 4. Domestic plug charge: 5 hours, 16 Amp home charge point: 3.5 hours, 80% rapid charge: 25mins. 5. Congestion Charge application required, subject to administrative fee. 6. On The Road prices shown include the Government Plug-in Car Grant and VAT (at 20%) and First Registration Fee. Model shown is a 18MY Outlander PHEV 4hs with pearlescent paint at £39,605 including the Government Plug-in Car Grant. On The Road prices for an Outlander PHEV range from £32,305 to £43,555 and include VED, First Registration Fee and the Government Plug-in Car Grant. Metallic/pearlescent paint extra. Prices correct at time of going to print. For more information about the Government Plug-in Car Grant please visit The Government Plug-in Car Grant is subject to change at any time, without prior notice. Fuel figures shown are official EU test figures, to be used as a guide for comparative purposes and may not reflect real driving results.

Outlander PHEV range fuel consumption in mpg (ltrs/100km): Full Battery Charge: no fuel used, Depleted Battery Charge: 51.4mpg (5.5), Weighted Average: 166.1mpg (1.7), CO2 emissions: 41 g/km.


Authorities set for largest council tax rise in 13 years

‘Increasingly critical’ council savings dependent on leadership

Official figures released by the Ministry of Housing, Communities and Local Government have shown that council tax levels will increase by an average of 5.1 per cent across England in 2018/19. The data, released on 28 March, indicates that the average Band D property, considered the most common property band, will see an increase of £81 on the 2017/18 figure – marking the largest rise in council tax for 13 years.

The department also revealed that 148 of the 152 adult social care precept-setting authorities will utilise all or part of the three per cent adult social care precept flexibility when setting new council tax levels, equating to an average of £30 of the bill. READ MORE


Government Property Agency to generate £1 billion The Cabinet Office launched the Government Property Agency (GPA) on 1 April with the aim to generate more than £1 billion in financial savings. Intended to improve the efficiency and effectiveness of the Government Estate, the GPA could generate benefits of up to £2.4 billion over the next ten years as it undertakes increasing responsibility for managing the general purpose central government estate, extending its portfolio of 80 properties to over 1,000. Leading the Government Hubs programme,

the Cabinet Office states that the GPA will partner with government departments to find innovative property solutions, and provide expertise to enable them to deliver wider business change more efficiently. Alongside HMRC, the GPA has announced 12 Hubs to date across the UK, amounting to almost 261,000 sq/m, with the design of hubs leading to more efficient use of the estate. READ MORE


1,000 children’s centres lost since 2009 New research by the Sutton Trust has revealed that as many as 1,000 Sure Start centres across the country have closed since 2009, leading to the charity warning of a ‘postcode lottery’ of early years provision. The Sure Start Children’s Centre programme was introduced in 1998 by the Labour government, combining services for young children and their families ‘under one roof’. Initially targeting the most disadvantaged areas in England, the programme was later extended to all areas and by August 2009, there were 3,632 centres, with 54 per cent of them located in the 30 per cent most disadvantaged areas. Although government data recorded a 14 per cent drop in centre numbers between August 2009 and October 2017, from 3,632 to 3,123, the Sutton Trust’s Stop Start report says this is ‘a big underestimate’ because there is no clear definition of a ‘children’s centre’. By 2017, 16 authorities who had closed more than

half of their centres accounted for 55 per cent of the total number of closures. Citing local mergers, the report says that many of the original centres have been converted to ‘linked sites’, offering fewer services and only counted by some authorities. The Sutton Trust also found that local authorities have had to reduce services and staffing if fortunate enough to not have had closures. This has led to a reduction of services and staff, leading to more parents having to rely on public transport to find a centre offering what they need. Financial pressures were mooted as the main reason for changes in provision, with 84 per cent of local authorities giving this as the main reason, with 69 per cent of authorities reporting a budget decrease in the last two years. READ MORE



The Accounts Commission has said that finding savings has become ‘increasingly critical’ for local authorities who are facing continuous reductions in funding. The local authority watchdog says that councils need to clearly set out the impact budget reductions are having so they can plan for the future, warning that, without service redesign or policy changes, councils could be spending nearly 80 per cent of their budgets on education and social work alone by 2025. The commission’s annual report found that some councils have maintained or improved their performance in a number of areas despite budget reductions, but there is wider evidence that budget cuts are having a negative impact, with public satisfaction falling in areas such as refuse collection, street cleaning and libraries. Furthermore, the Accounts Commission has warned that, in terms of adult social care, services are failing to match demand, with elderly residents facing long waits for an assessment of their needs and a further wait to receive their care package. READ MORE


Local government to form part of new Serious Violence Taskforce The Home Secretary Amber Rudd has launched a Serious Violence Strategy to prevent and tackle violent, drug-related crime, in London on 9 April. With £40 million funding, the strategy includes early intervention methods, as well as making sure the police have the tools and support they need to tackle violent crime. This includes a new £11 million Early Intervention Youth Fund for community projects to help steer young people away from violence in the first place, and a £3.6 million fund to establish a new National County Lines Co-ordination Centre to address drugs, violence and exploitation of vulnerable people. Part of these measures include a Serious Violence Taskforce, which will bring together the voluntary sector, local government, police and other key sectors to ensure the strategy is delivered effectively. The strategy also highlights how social media helps facilitate drug-market violence, glamorises gang or drug-selling life, and normalises weapons-carrying. READ MORE



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£48 million for cleaner, greener buses The new Ultra-Low Emission Bus Scheme, aimed at cutting emissions and ensuring cleaner and greener journeys, has been launched by Transport Minister Nusrat Ghani. The programme will see local authorities and operators in England and Wales bid for a share of a £48 million fund,

which they can use to buy hundreds of new ultra-low emission buses as well as the infrastructure to support them. Following the success of the previous Low Emission Bus Scheme, which led to 13 organisations receiving more than £30 million between them, the new

funding will again help councils and bus companies put more environmentally-friendly buses on the roads. READ MORE



Councils able to backtrack on agreed transport measures

SMEs encouraged to apply for government contracts

The Campaign for Better Transport has raised concerns that the planning system is allowing councils to backtrack on agreed packages of transport measures because there are no checks in place to ensure their delivery. At present, councils have the ability to sign off their own work and the transport organisation is concerned that many are doing so before projects or elements of transport projects

are implemented. The example given is of a new road being completed, but accompanying sustainable transport measures being cancelled or delayed without consequence. There are no known cases where enforcement action has been taken. READ MORE


One million bus lane fines issued each year New RAC research has shown that over one million fines are handed out to drivers caught in city bus lanes every year, with the total cost of the penalty charge notices (PCNs) reaching at least £68 million. The motoring firm said that the number of PCNs issued for bus lane misuse annually rose five per cent from 2015 to 2017, reaching 1.13 million, with 994,000 fines issued in London

alone between 2015 and 2017. Outside of London, Manchester City Council issued the most PCNs with 353,000, closely followed by Glasgow (339,000), followed by Cardiff (268,000), Bradford (209,000) and Nottingham (195,000). READ MORE

The government has launched new measures to “level the playing field” for smaller businesses bidding for government work. Under the new proposals, announced by Cabinet Office Minister Oliver Dowden, suppliers will have to advertise subcontracting opportunities via the Contracts Finder website. They will also have to provide the government with data showing how businesses in their supply chain, including small businesses, are benefiting from supplying to central government. Suppliers that cannot demonstrate fair and effective payment practices with their subcontractors will be excluded from major government procurements. Other plans include allowing subcontractors to have greater access to buying authorities to report poor payment performance. The Prime Minister has also written to her Cabinet to nominate a Small Business Champion minister in each department, to ensure that SMEs are given a fair opportunity. READ MORE



New tech to speed up repairs to potholes

£36 million for enhanced flood protection

An innovative method to speed up repairs to potholes is being used in Lancashire County Council following recent damage caused by a sustained cold and wet winter. Having budgeted £23 million for maintenance to Lancashire’s road surfaces in 2018/19, with approximately £10 million specifically for fixing potholes and carrying out minor repairs, the council is using spray injection patching techniques to improve the road defects. The machines, which operate by removing debris, sealing defects with a cold bitumen emulsion and then filling with an aggregate mix, can make an average of 60 repairs a day. Andrew Snowden, lead member for highways and transport, said: “The alternating spells of wet followed by cold weather we’ve had over the winter have created the perfect conditions for potholes to appear. Our highway

teams have been working in all weathers to fix them, but it has been hard going at times as the wet and icy conditions have made it very difficult to make lasting repairs.”


Environment Minister Thérèse Coffey has announced that 25 new schemes will receive a share of £36 million announced in the Autumn Statement to improve flood protection over the next three years. It is hoped that the investment will protect thousands of homes from flooding, enhance the environment and bolster economic growth and tourism. The bulk of the funding, £12 million, will improve the defences along the River Hull, in a project which began in 2016, to protect homes, businesses, infrastructure and areas of cultural importance within the city. READ MORE



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Councils able to double on-the-spot fines for litter

New initiative to reduce rough sleeping

Environment Minister Thérèse Coffey has announced that councils will be given the power to almost double on-the-spot fines for litter louts, from £80 to £150. For the first time, local authorities can also use littering penalties against vehicle owners if it can be proved litter was thrown from their car, as it has been highlighted that street cleaning costs local councils almost £700 million last year.

Clear that councils would not abuse their new powers, the government has said that authorities should take into account local circumstances, like local ability to pay, when setting the level for these penalties. READ MORE


Plans announced for deposit return scheme Environment Secretary Michael Gove has announced that a deposit return scheme to increase recycling rates and reduce waste pollution will be introduced later this year. Subject to consultation, the deposit return scheme in England will target single use drinks containers after recognising the success of similar schemes in Denmark, Sweden and Germany. The UK consultation will analyse the details of how such a scheme would work, alongside other measures to

increase recycling rates. UK consumers use an estimated 13 billion plastic drinks bottles a year, but more than three billion are incinerated, sent to landfill or left to pollute our streets, countryside and marine environment. it is predicted that there is over 150 million tonnes of plastic in the world’s oceans. READ MORE


72 per cent of counties suffering from poor broadband speeds The County Councils Network (CCN) has revealed that broadband speeds in rural areas are up to three times slower than neighbouring cities with 72 per cent of England’s counties having below the national average download speed. The organisation, which represents England’s 37 county councils, also claims that 27 per cent of counties have average speeds below Ofcom’s definition of superfast, which equates to 30 mbit/s. Based on average county figures compiled by Grant Thornton UK LLP, the data shows that locations in North Yorkshire have an average download speed of 30.2mbit/s, compared to neighbouring York’s average speed of 102mbit/s. This urban versus rural broadband divide trend is replicated in Derbyshire and Dorset. In total, 169 areas in England have broadband speeds below the national average and 83 per cent are based in England’s

counties. The CCN warns that a continued lack of investment in digital infrastructure in counties could leave counties continually lagging behind urban areas, with the network arguing that counties should have similar powers to drive forward local economic growth as city region metro-mayors, working as ‘strategic authorities’ alongside Local Enterprise Partnerships.




Communities Secretary Sajid Javid has revealed new government plans to significantly reduce the number of people sleeping rough, aiming to completely rid homelessness by 2027. Ahead of the Homelessness Reduction Act, which came into force on 10 April, the cross-government plan is expected to have a rapid impact on rough sleeping now and represents major progress towards the government’s commitment to halve rough sleeping by 2022. Javid announced that a new Rough Sleeping Team will be created, made up of rough sleeping and homelessness experts, as well as a £100,000 fund to support frontline rough sleeping workers across the country to make sure they have the right skills and knowledge to work with vulnerable rough sleepers. Furthermore, a £30 million fund for 2018 to 2019, with further funding agreed for 2019 to 2020, has been made available, targeting local authorities with high numbers of people sleeping rough. READ MORE


Database of ‘rogue landlords’ goes live A range of landlord offences – such as leasing overcrowded properties, fire and gas safety offences and unlawful eviction – will be put on a new database, so councils can share information between themselves and crackdown on poor and unfair practice. As part of reforms under the Housing and Planning Act 2016, landlords convicted of offences may be given banning orders preventing them from leasing accommodation for a period of time. Councils must record details of any landlord or property agent who has received a banning order on the database. Landlords that ignore a banning order will face criminal sanctions including up to six months imprisonment and an unlimited fine. Minister for Housing and Homelessness Heather Wheeler said: “I am committed to making sure people who are renting are living in safe and good quality properties. That’s why we’re cracking down on the small minority of landlords that are renting out unsafe and substandard accommodation. “Landlords should be in no doubt that they must provide decent homes or face the consequences.” READ MORE Volume 25.2 | GOVERNMENT BUSINESS MAGAZINE


GB Top 10

Top 10: treating air pollution as a local problem Recent documents have shown that more than £500,000 has been spent on failed court actions against clean air campaigners in less than 12 months. With poor air quality responsible for as many as 40,000 deaths a year, GB takes a look at the councils fighting against that statistic and improving the air quality of their towns and cities through innovation and efficiency In March, the Environment, Food and Rural Affairs, Environmental Audit, Health and Social Care, and Transport Committees published their joint report on improving air quality amid concerns over the inadequacy of the government’s plan to improve air quality in the UK. Highlighted by a series of successful judicial challenges in recent years, the government’s target to end the sale of conventional petrol and diesel cars by 2040 has been deemed too relaxed, with the four-way report concluding that the government’s approach to tackling air quality ‘is more concerned with box-ticking and demonstrating compliance than taking bold, affirmative action’. This follows claims last June by the Chartered Institute of Environmental Health, which accused the government’s air quality plans of ‘unfairly shifting’ the burden to solve the problem to local authorities. Nonetheless, some of the measures recommended by the government, including Clean Air Zones, although undoubtedly restricted in scope in its current form, has helped some regions work towards cleaner and greener places to live and work.


Oxford City Council In October this year, Oxford City Council and Oxfordshire County Council released a joint proposal to introduce a Zero Emission Zone in Oxford city centre. Thought to be the world’s first Zero Emission Zone, the proposal would ban emitting vehicles from the city centre in phases, starting with some vehicle types and a small number of streets in 2020 and all vehicle types across the

whole city centre in 2035. To highlight the impact that such measures would have, Oxford City Council predicts that the city centre’s most polluted street, George Street, would see a 74 per cent reduction in toxic nitrogen dioxide (NO2) levels by 2035. Oxford City Council, which proclaims itself as a cycling city, is leading the way in seeking further powers to tackle air pollution in the region, vocally at least. For example, Bob Price, leader of Oxford City Council, wrote to Chancellor Philip Hammond asking him to increase vehicle excise duty on new diesel vehicles from April 2018, and then use the money raised to help fund a diesel scrappage scheme for those on low incomes. The council’s recently-published draft Vision 2050 set out plans to create accessible cycling routes across the city to help tackle congestion and reduce air pollution, while it has also begun a programme to install nearly 100 electric vehicle charging stations in Oxford’s residential streets to help people go electric.


Cambridge City Council Cambridge City Council has set out an ambitious new Air Quality Action Plan to improve areas of poor air quality and maintain areas of good air quality. Working closely with Cambridgeshire County Council and the Greater Cambridge Partnership, the proposed plan will include reducing local traffic emissions to meet national objectives, by increasing the number of electric and petrol hybrid taxis, reducing bus and coach emissions and reducing HGV emissions in the city centre. Moreover, the council will use planning policies to ensure new communities are

Though to be th t e world’s fi r s t Zero Emissio n Z one, Oxfor would d’s proposal b vehiclesan emitting fro city cen m the tre



designed to make it easy for people to use sustainable modes of transport, at the same time as educating people about the health impacts of air quality and encouraging them to make changes to their lifestyles.


Newcastle City Council Newcastle City Council announced at the recent UK Bus Summit in London a new £3.3 million project to improve air quality by cutting harmful emissions from buses. The scheme will see 191 buses operating on 20 routes in Newcastle, Gateshead and North Tyneside fitted with new engine technology which significantly reduces levels of pollutants, after the three councils all submitted bids for a share of the Clean Bus Technology Fund. The same three local authorities, among the 29 authorities required to take action as quickly as possible, also successfully bid to the government’s Joint Air Quality Unit, receiving £1.7 million to make improvements to cycle and walking routes and upgrades to traffic signals which will be able to better manage the flow of traffic. In March of this year, Newcastle City Council also installed England’s first pollution-busting ‘moss tree’ to purify air in the city centre. The moss cultures involved in the product have the ability to filter certain pollutants, by binding them to the leaf surface and then integrating them permanently into their own biomass, thus making them ideal air purifiers.


Greater Manchester Combined Authority Much of what Andy Burnham has set about achieving since becoming mayor of Greater Manchester has focused upon tackling homelessness and promoting wider devolution. However, perhaps under the radar, he has also begun


Southampton City Council As outlined in its Clean Air Strategy for Southampton, Southampton City Council expressed a desire to establish the Southampton Clean Air Zone (CAZ) on a voluntary basis, with no charging, by 2017, which it managed to do last year. As part of the same strategy, the council offers a substantial 90 per cent reduction in city-centre seasonal parking tickets to electric car owners, as well as the introduction of a network of electric charging points across the city in early 2018. Following funding from the Office for Low Emission Vehicles, the council has also led the way nationally on offering incentives for replacing older, more polluting vehicles, particularly in its taxi fleet, and ‘no-idling’ campaigns to promote the benefits to the health of people in the immediate vicinity of switching off stationary vehicle engines. Although no commitment has been made to carry work out further, Southampton also has a ‘Green Wall’ on the Western Approach near Millbrook Railway Station, hoping that newly planted trees, which will substantially improve the environment, will be heralded as a remedy for poor air quality. Camden Council Across the capital, nearly 9,500 people die each year as a result of being exposed to London’s air. There are currently 22 Camden schools with Bronze, Silver or Gold STARS awards for their achievements on active travel. The Sustainable Travel: Active, Responsible, Safe accreditation scheme reduce the number of vehicle journeys to school by encouraging travel by walking, scooting or cycling, therefore tackling air quality. Focusing on air quality near schools is a priority for the council, whose Healthy School Streets initiative looks at streets outside schools that have low levels of traffic, which could reasonably be closed to vehicles during start-of school and close-of school times without moving too much traffic


GB Top 10

transforming Manchester’s transport system – placing cleaner travel at the heart of policy. Having appointed Chris Boardman as Cycling and Walking Commissioner last summer, believed to be the first major city to create such a position, Greater Manchester has seen large public support for more cycling infrastructure and incentives. Having ruled out a clean air charge, reports such as Bike Life Greater Manchester 2017 and indeed Boardman’s Made to Move publication outline a vision for the region to become a world class place for cycling and walking, seeking £1.5 billion to make this a reality. Whilst a vision does not always transfer into policy, the GMCA is aiming to create a challenge fund of around £50 million a year from 2019 to 2021 to fund changes and further promote ‘the easiest and cheapest zero-emission means of transport’. Greater Manchester also became the first UK city-region outside London to sign up to a global standard for street designs for walking and cycling this year.

elsewhere. Early indications emphasise a 3.8 per cent reduction in Nitrogen Dioxide (NO2) levels overall on school days. Furthermore, between 2006 and 2015, Camden’s screenline data shows that cycling increased by 59 per cent across the borough while car trips decreased by 13 per cent. Liverpool City Council In March last year, Liverpool’s Mayor, Joe Anderson, requested a report to be drawn up detailing a series of measures to tackle air pollution, including a low emissions zone targeted at diesel and large vehicles. An update in November last year showed that an initiative, branded as Breathe Liverpool, would prioritise walking, cycling, electric vehicles and clean fuels in order to reduce the impact of air pollution on residents. As part of this, the council is planning to introduce a diesel-free fleet of council vehicles in the city centre by 2019 and across the city by 2024. They would be replaced by electric and compressed and natural gas vehicles. New buses are also being introduced next year in north Liverpool which will be able to do 130 miles on one charge. Like many other authorities, Liverpool is also stressing a no idling camping near schools and has announced that it is working with the Combined Authority to determine the costs of introducing a Clean Air Zone, which originally set a completion date of March 2018.


Lambeth Council As mentioned in Camden, a number of London boroughs have actively pursued air quality measures to combat the state of the capital’s pollution levels. At the forefront is Lambeth Council, which was successful in bidding for a Low Emission Bus Zone in Brixton Road – one London’s most polluted roads last year. Furthermore, more than 200 of the buses will be new double deck Euro VI hybrid buses. The Brixton zone is the second of 12 new Low Emission Bus Zones to be introduced at air quality hotspots, after the first zone was launched on Putney High Street in March 2017. Having also installed a pollution-blocking ‘green screen’ at St Helen’s Primary School, Lambeth is one the capital’s most cycle


friendly boroughs and hosts 200 operations of Santander Cycles in the region, ‘actively’, improving health and well-being, and contributing to cleaner air. Lambeth Council has also just invested £600,000 in new zero-emission electric road sweeping vehicles, helping keep the streets clean while improving the borough’s air quality. Brighton City Council Brighton City Council has already developed a number of successful strategies to cut air pollution, including securing government funding to fit 76 buses and 22 taxis with clean air technology and introducing a low emissions zone (LEZ) in the city centre that covers 98 per cent of bus movements. For the last few years, the council has only purchased low-emission vans and lorries, introducing fuel efficient analysis systems and conducting driver training on fuel-efficiency in its own fleet. Having just delivered a new report to its Air Quality Programme Board, the council is now looking at ways to expand the LEZ, place tighter restrictions on vehicle emissions including taxis, and introduce the city’s first Clean Air Zone (CAZ) to improve air quality in a specific area. There is also the potential for a city-wide roll out of electric vehicle charging points to encourage a wider take up of pollution-busting electric-powered cars.


Leicester City Council As part of its Air Quality Action Plan, Leicester City Council has committed to delivering a Clean Air Zone by 2026, or sooner if possible. The Plan looks to deliver improvements by introducing a low emission zone for buses by this year, and later implementing an ultra-low emission zone that would cover all vehicles larger than a motorcycle. The first phase of a three-year programme of investment in Leicester’s Air Quality Action plan – worth over £1.1 million – was announced last year, with some of that funding set aside for the promotion of sustainable transport, working with local businesses to encourage uptake of ultra-low emission vehicles and more projects within schools to increase the number of pupils walking and cycling. !




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The art and science of procurement has experienced a number of changes and developments over the last year. Some internal, such as new ways of working and the increase in digitalisation, while others have been imposed as a result of socio-political changes, the key example being Brexit and the effect of the Modern Slavery Act impacting on the management of complex and global supply chains. Digitalisation has forced supply chains to develop and meet the needs of the 21st century. As we enter the fourth ‘industrial’ age, this trend will continue, as will the arguments about the longevity of cryptocurrencies and usefulness of blockchain technology. The operational function the profession has been responsible for will be played out and become irrelevant as automation takes hold, especially in financial procedures and accounting, leading to more transparency in supply chains. These activities will be replaced by new procurement skills coming into focus, such as the management of big data, or softer skills, such as relationship management which is fast becoming a sought-after skill in the profession. The strong management of data offers buyers huge advantages when developing new sourcing strategies and competitor reports. This includes new data sources and new intelligence on innovative solutions for their business, but there is a flip side. The risk of cyber attacks has emerged which is set to become one of the biggest threats to supply chains in the next decade and beyond. Buyers are everywhere The reality is that most buying activity is performed by non-professionals, not just in the public sector but in business too. As an institute, we encourage trained and qualified buyers in all walks of life, but there is still much we can do to support non-professional buyers. The boundaries around the profession are being stretched and challenged, and there should be more support for anyone who wants to be a more effective buyer in the public sector. Whether it’s how to learn to collaborate with other teams in buying essentials and leverage buying power or learning about best practice. Trained and qualified procurement professionals must instead turn towards becoming trusted advisors and be the strategists of their departments and instead support those who have additional buyer responsibilities. They need the right

knowledge, the skills, and capability to procure in ways that are ethical, sustainable, resilient and effective. We will all need to be part of the vast body of knowledge, developing links with other professional bodies, and experts in other fields such as finance, or those with sector expertise. The Brexit factor At the end of last year as a result of our Brexit survey, it was evident that EU businesses were saying goodbye to UK suppliers. 63 per cent of EU businesses who work with UK suppliers expect to move some of their supply chain out of the UK. This is a dramatic shift from May 2017, when just 44 per cent of EU businesses were expecting to move out of the UK. The survey of 1,118 supply chain managers in the UK and Europe also found that two fifths (40 per cent) of UK businesses with EU suppliers have begun the search for domestic suppliers to replace their EU partners, up from 31 per cent in May. But, just over a quarter (26 per cent) are taking the opposite approach and investing more time to strengthen their relationships with valuable suppliers on the Continent. The shift comes as the Brexit negotiations appear to be deadlocked with half of UK businesses saying they are becoming less confident that the UK and EU will secure a deal which continues to offer ‘free and frictionless trade’, while 35 per cent of UK businesses feel unable to prepare due to the lack of progress on a future trade relationship. This uncertainty has meant that 20 per cent of UK businesses with EU suppliers have found it difficult to secure contracts that run after March 2019. Indeed, despite a formal separation still being some time away, nearly one in ten (eight per cent) of UK businesses said their organisation has already lost contracts as a result of Brexit with 14 per cent believing part or all of their organisation’s operations will no longer be viable. Modern slavery A modern day scourge, the Modern Slavery Act of 2015 has drawn much-needed attention towards slavery in supply chains and has shone a spotlight on those that manage them and the responsibility and power they have to free anyone enslaved. Our research, released in September, found that one in three businesses were flouting the requirements of this legislation and are not being held to account. A third of the

organisations required to complete a modern slavery statement hadn’t done so by the deadline and 37 per cent hadn’t even read the government’s guidance on modern slavery. The Modern Slavery Act requires all organisations operating in the UK with a turnover of £36 million and over to complete an annual statement stating clearly the actions they have taken to tackle slavery in their supply chains. At the moment, there are no measures taken against those that do not comply with this, most basic, of requirements. What is of equal concern is that overseas firms conducting business in the UK have been even less compliant – 60 per cent have failed to submit a slavery statement. The research further found that a tenth of UK supply chains have admitted to finding slavery in their supply chains since the Act was introduced compared to six per cent before the Act was introduced. It seems that businesses are still largely disengaged with taking actions against these heinous crimes. Many organisations still do not have robust anti-slavery policies in place and only 45 per cent have provided some level of training to their staff on how to spot the signs of slavery. Only 42 per cent have actively mapped their supply chains to better understand their risks and as a result, a tiny proportion, six per cent, are certain no slavery exists in their supply chains. Supply chain managers agree with government that the legislation doesn’t go far enough and around 50 per cent are calling for fines for those businesses that do not monitor their supply chains and produce a timely statement. And two thirds of those that responded said the rules should be extended to those businesses below the turnover threshold. Those are strong words from the procurement community and should be applauded, but only 52 per cent of those questioned said they would know what to do if they did find slavery in the supply chain. Clearly there is a disconnect between intention and reality. Whether more training, more government guidance or more practical help from CIPS is needed to close these gaps just shows more attention needs to be directed to support those professionals intending to do the right thing. !

Written by the Chartered Institute of Procurement and Supply

The Chartered Institute of Procurement and Supply look at the success of of public sector procurement, growth trends, the impact of Brexit and also where the sector needs to improve


The success of public sector procurement




Leadership Written by Dr Ksenia Zheltoukhova, head of Research, Chartered Institute of Personnel and Development

Why purposeful leaders are key to shaping ethical organisational cultures A survey of only one in five managers believe they demonstrate high levels of purposeful leadership. The Chartered Institute of Personnel and Development’s Dr Ksenia Zheltoukhova looks at how to encourage and enhance purposeful leadership Over the past few years organisations have been increasingly called upon to demonstrate societal responsibility, delivering ethical outcomes to societies beyond short-term commercial gains. Yet, despite most businesses publicly claiming some set of values as their own, a suite of corporate scandals followed, challenging the extent to which organisations truly hold to those aspirational ideals. The gap between espoused values and actual practices has been revealed both within companies’ promises to the public – as in the case of the Volkswagen emissions scandal – and within their promises to their workforce – as brought to light in Sports Direct’s working practices and DPD’s treatment of drivers. As a result, businesses are showing a renewed interest in finding and following through with their ‘purpose’, both by establishing and maintaining ethical cultures internally, as well as carefully choosing partners and suppliers who can demonstrate similar commitment to ethical practice.

There is a broad appreciation that leaders will be important in creating and driving purposeful organisations, but little is known about the kind of leaders that these organisations need. What makes for a purposeful leader? In 2017, the Chartered Institute of Personnel and Development (CIPD) published research to define what it means to be a purposeful leader, and the impact that these individuals have on teams, performance and workplace culture. Five organisations participated in the study: a large retailer, a care charity, a central government department, a police force, and a building materials and construction solutions firm. We conducted surveys, interviews, and focus groups in these organisations, as well as surveying a representative sample of the UK working population to establish prevalence and impact of purposeful leadership. Three specific characteristics define purposeful leaders. Firstly, a strong internal

There is a bro appreci ad that lea ation d be imp ers will in creat ortant driving ing and pu organis rposeful ations



moral compass. These leaders don’t just behave ethically, they also genuinely mean it. It is important for them to see themselves as being fair, compassionate, helpful, honest, and kind – and they act on these strong ethical values. Secondly, a clear vision for their teams and organisations. Purposeful leaders set an inspiring vision for their team to provide a clear and compelling direction for the teams, and bring out the best in them. Finally, a commitment to benefit multiple stakeholders. Purposeful leaders support good causes, take care of employees, and are responsible. In all their decisions purposeful leaders take everyone’s interests into account. The survey of the UK working population showed that only one in five managers believe they demonstrate high levels of purposeful leadership. However, two in five employees think their leader behaves ethically, such as listening to employees, being trustworthy, setting a good example, and discussing ethics and values with their staff. For organisations looking for purposeful leaders, this suggests that, rather than just relying on finding candidates with a strong moral code, employers may need to invest in developing current and future leaders’ awareness of their values and help them translate those in ethical behaviours in organisational context.

What is the impact of purposeful leaders? Across the participating organisations there is a link between purposeful leadership and a range of outcomes for employees, such as job satisfaction, meaningfulness of work, going ‘beyond the call of duty’ for the organisation, and employees’ intention to quit. In some organisations – like the large retailer, we found that purposeful leadership was consistently and positively related to each of the above outcomes, as well as employee sales performance. In other contexts, like the care charity and the police force, purposeful leadership was only linked to some of the employee outcomes, albeit positively. These findings suggest that in some organisations purposeful leadership can become a much more important factor than in others, depending on the current organisational context. While all businesses might benefit from the positive effects of purposeful leaders, they might consider enabling ethical leadership behaviours particularly at times when organisational values are under stress or are being questioned by staff, for example, during significant organisational change, as in the case of the large retailer in our study. We also found that purposeful leaders can themselves contribute to shaping the organisational environment. First, purposeful leaders are able to shape a culture of mutual support by providing clarity of vision that creates a sense of shared goals, and by describing that goal in terms of the impact that individual employees’ contribution has for customers or the community. Secondly, our research shows that employees who have either purposeful or ethical leaders believe that their organisation treats them fairly. At large organisations, where there can be a disconnect between employees on the shop floor and members of the boardroom, development of and support for purposeful leadership should be considered as one of the contributing factors to employees’ perceptions of organisational fairness. How can organisations enable purposeful leadership? Our research identified a range of workplace factors that can help – or hinder – purposeful leadership. Below are a few practices that organisations need to pay attention to in order to support leaders who don’t just talk the ethical talk, but also walk the walk. Firstly, it is important to establish appropriate policies and processes that signal organisational expectations. Organisational policies and processes – including those set by HR – can set and reinforce ethical behaviours of leaders and followers. For example, in the case study at a government department, several leaders commented that the department’s code of conduct enabled them to act ethically and with transparency. The code was seen to be empowering those who would not otherwise have the confidence to challenge unethical behaviour. As one leader explained: ‘A generic code of conduct with specifics to [the department] in the way that we need to respond to them [members of the public] … giving them information and being transparent … I think [that’s] really important.’ Secondly, reinforce the importance of ethics and ethical behaviour through training programmes. Appropriate learning opportunities are helpful for leaders and followers to familiarise themselves with organisational expectations of ethical behaviours, as well as to practise dealing with scenarios with conflicts of interest or having to challenge unethical behaviours of others.

Having conversations about ethics and values in the workplace means that individuals working in an organisation are able to articulate what ethics means to them, and create expectations for how they will act should an ethical dilemma arise. Keep watch of constraints that create conflict of interest. Our research shows that best intentions of leaders can be hampered by time, budget and resource constraints. When individuals are pushed to prioritise between different stakeholders, they require autonomy to assess the situation and act in accordance with their moral values. As one research participant working in a police force explained: ‘We’ve got fewer and fewer resources, we’ve got fewer and fewer people, probably fewer police officers than we’ve ever had out there, which puts a strain on officers to do the job to the ability that they would like to do it … and I think that the organisation is almost disempowering them in that way, while giving a message that they need to behave ethically but not give them the space and time to do it.’ Finally, communicate organisational vision and values, setting tone from the top. While policies and processes are important signals of organisational expectations of ethical behaviours, employees are much more likely to recognise and be influenced by the organisational vision and espoused values. Communicating those to employees clearly and consistently helps strengthen standards of behaviour. Senior leaders’ behaviours are critical to support both policies and organisation’s communications efforts, as those most senior individuals – the chief executive and directors – are often seen as role models by the rest of the staff. As explained by one of the research participants: ‘If we’re not role-modelling at the very senior level, we cannot expect anyone else to feel comfortable adhering to whatever values and ethics that we expect of them. So, for me, it’s culture and role-modelling which are the two things that I would say are key.’ !


Purposeful leaders are able to shape a culture of mutual support by providing clarity of vision that creates a sense of shared goals, and by describing that goal in terms of the impact that individual employees’ contribution has for customers or the community


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Waste Management

Challenging plastics pollution and sustainably fighting waste crime Plastic waste appears to be a problem that is not going away. With many voices joining the calls for better regulation of plastic waste and recycling, what more can the public sector do to help make Defra’s 25-year Plan a success? At the end of February, the Environmental Audit Committee said that the government had not adequately acted upon, or responded to, its recommendations on deposit return schemes and producer responsibility obligations. Discussing figures that indicate that the UK unnecessarily uses over seven billion plastic water bottles every year, Mary Creagh, chair of the committee, warned that the government needed to do much more to combat plastic pollution, emphasising that a UK-wide deposit return scheme is ‘a crucial next step to turn back the plastic tide’. Since then, Environment Secretary Michael Gove has announced that a deposit return scheme to increase recycling rates and reduce waste pollution will be introduced later this year. Subject to

consultation, the deposit return scheme will target single use drinks containers after recognising the success of similar schemes in Denmark, Sweden and Germany. A deposit return scheme sees consumers pay an up-front deposit when they buy a drink, ranging from 8p in Sweden to 22p in Germany, which is redeemed on return of the empty drink container. In Germany, a network of ‘reverse vending machines’ are in operation, whereby cash rewards for returning drinks containers are given without an upfront deposit. The public can insert plastic or glass bottles or cans into the machine which then returns money. Once a bottle is returned, businesses are held responsible for making sure they are effectively recycled. This has led to a 97 per cent recycling rate in Germany. The UK consultation will analyse the details of how such a scheme would work, alongside other measures to increase recycling rates. Official figures show that UK consumers go through an estimated 13 billion plastic drinks bottles a year, but more than three billion are incinerated, sent to landfill or left to pollute our streets, countryside and marine environment. This deposit scheme consultation announcement followed that of the government’s landmark 25 Year Environment Plan, launched by Gove and Prime Minister Theresa May in January. A Green Future: Our 25 Year Plan to Improve the Environment sets out how the government will operate over the next quarter of a century, including eliminating all avoidable plastic waste through extending the 5p plastic bag charge to small retailers, supporting the water industry to significantly increase water fountains and working with retailers on introducing plastic-free supermarket aisles. The accompanying consultation focused

on raising the standard of operator competence across all permitted waste sites by strengthening the regulators’ assessment and enforcement abilities, reforming the waste exemptions regime within the waste permitting system and the introduction of a new Fixed Penalty Notice for household Duty of Care offences for fly-tipping.

Th Environ e Audit C mental says th ommittee deposit at a UK-wide Reducing plastic use is ‘a crureturn scheme As with air quality plans, a ci number of London councils to turn al next step have been quick to implement ba programmes and demand plastic ck the change to help tackle the plastics tide’ problems. Enfield Council is the first

London authority to use a trail-blazing asphalt/waste plastics mix to resurface the borough’s roads, helping to divert plastics from landfill and reduce the carbon footprint for road construction. Similar work began in Newcastle in 2016. Wandsworth Council is looking at plastic use across all of its buildings with a view of phasing out all unnecessary usage, aiming to work alongside local schools, community groups, local businesses and its waste management partners with the aim of seeing a reduction in the use of plastic in the borough. Richmond has made a similar claim, promoting the switch from disposable plastic bottles to reusable bottles and cups in its buildings, and encouraging the eider community to do the same. Outside of London, Newcastle City Council has announced a plan to ban plastics straws and switch to compostable coffee cups in its offices, as part of its response to a report by the Newcastle Waste Commission. The council, which employs, over 6,000 staff, has pledged to reduce single-use plastics by switching to wooden disposable cutlery and re-using platters and provide improved recycling points in all offices. The authority will also investigate replacing plastic cups with recyclable cups in vending machines and send householders flyers with useful recycling information. Responding to the launch of the government’s consultation on single-use plastics, Dr Colin Church, chief executive of the CIWM, said: “Plastics have many important functions and are part of modern life – "




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Waste Management

Following an 11 per cent drop in satisfaction with street cleaning over two years, Newcastle City Council revealed in February 2018 that a £1 million clean-up of the city was to take place # but we have to stop using this versatile and highly durable material in single-use applications that squander a valuable resource, contribute to the pollution of our environment and our oceans, and increase the cost to society of managing our waste. There is also a wider imperative to consider measures and incentives to reduce all types of waste, and make better use of recovered materials, to benefit the UK economy and the environment.” Litter louts At the start of this month, Environment Minister Thérèse Coffey announced that councils will be given the power to almost double on-the-spot fines for litter louts, from £80 to £150. For the first time, local authorities can also use littering penalties against vehicle owners if it can be proved litter was thrown from their car, as it has been highlighted that street cleaning cost local councils almost £700 million last year. Clear that councils would not abuse their new powers, the government has said that authorities should take into account local circumstances, like local ability to pay, when setting the level for these penalties. Announcing the news, Coffey said: “These new fines will tackle antisocial behaviour by hitting litter louts in the pocket, whether it’s litter that is thrown from a vehicle or dropped in the street. Littering is a scourge

on our environment and we waste taxpayers’ money cleaning it up – funds which could be better spent in the community. We want to be the first generation to leave our environment in a better state than we found it, and I encourage everyone to take responsibility for their litter and recycle more.” The new powers are likely to pave the way for more councils to award higher attention to littering in their towns and cities, following in the footsteps of large city regions like Newcastle. Following an 11 per cent drop in satisfaction with street cleaning over two years, Newcastle City Council revealed in February 2018 that a £1 million clean-up of the city was to take place, sweeping the streets, picking up litter, removing dog mess, erasing graffiti and cutting-back overgrown shrubbery. A recent Residents’ Survey in Newcastle highlighted that 57 per cent of people said clean streets were the most important thing in making neighbourhoods a good place to live. That opinion has also been the catalyst for Manchester City Council and Keep Britain Tidy collaborating to make Manchester the UK’s first ‘Tidy City’ by 2020. The ‘Keep Manchester Tidy’ campaign is the first formal partnership between a UK city and the Keep Britain Tidy charity and hopes to be a trailblazer for a national network of ‘Tidy Cities’ in the future. It aims to create a cleaner city, with better parks, green spaces and waterways,

which recycles more and plays its part in limiting the impacts of climate change. The agreement will involve public sector organisations, businesses, schools and residents’ groups working together to tackle littering in all its forms, with the initial focus for activities being on reducing littering, dog-fouling and fly-tipping. An independent taskforce will also be formed, with local organisations and businesses invited to get involved to make their contribution to keeping Manchester tidy. Nigel Murphy, executive member for Neighbourhoods, said: “We know how passionately our residents feel about the fight against littering and how proud they are of their neighbourhoods. We’re committed to playing our part, by making sure our streets are cleaned and our bins are emptied. However, we need as many people, businesses and organisations as possible on board, which is why we’re so excited about the launch of this ground-breaking new partnership with Keep Britain Tidy. By bringing everyone together, we know that we can make a real difference and not just make Manchester tidy, but Keep Manchester Tidy.” Profitable waste solutions As part of out Top 10 series of articles last year, Government Business analysed the state of local authority green policy, and the examples of leading recycling management and efficient, effective waste management policies across the UK. Published in July 2017, South Oxfordshire District Council were highlighted as the leading local authority in waste innovation and recycling improvements, finishing above West Sussex County Council and its neighbouring Vale of White Horse District Council, who completed the top three. Statistics released by the Defra at the end of December 2016 showed that the rate " Volume 25.2 | GOVERNMENT BUSINESS MAGAZINE


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Waste Management

Having produced 50,000 tonnes of household waste, South Oxfordshire District Council recycled 64 per cent of their waste in 2017, while the Vale of White Horse District Council recycled 63 per cent of its waste over the same period # of household recycling had fallen to 44.3 per cent, from 44.9 per cent the year previously, leading to calls from the waste industry for a fundamental review of the funding for council waste services and for concepts such as Extended Producer Responsibility and Direct Charging to be explored and implemented. However, the same data highlighted that South Oxfordshire District Council had maintained its lead as England’s best recycling council for the third year in a row. The council had a recycling, reuse and composting rate of 66.6 per cent for 2015-16, which was significantly higher than the UK average. Earlier in 2016, South Oxfordshire District Council was recorded as recycling

67.3 per cent of household waste and was highlighted as an exemplar for the 73 councils that had met or exceeded 2020 recycling rates. Having produced 50,000 tonnes of household waste, South Oxfordshire District Council recycled 64 per cent of their waste in 2017, while the Vale of White Horse District Council recycled 63 per cent of its waste in 2017. Together, the two councils also launched a brand-new smartphone app at the end of last year to provide readily-available waste collection information to residents free of charge. Called Benzene, the app tells residents about bin collections, collect disruptions, as well as what bin their rubbish goes in to help simplify and encourage residents.

Charlotte Dickson, cabinet member for waste at the Vale of White Horse District Council, said: “The app is so easy to navigate and will save residents time by having all the information needed right at their fingertips, especially the changes to collection days around bank holidays.” Meanwhile, briefly referring back to plastic pollutions, neighbouring Cherwell District Council in the north of Oxfordshire, has pledged to be ‘a leader in the fight against plastic pollution’, with council members rallying round a motion warning of the dangers of plastic pollution and committing to a campaign to reduce it. As part of the campaign, Cherwell will review its use of plastic during its day-to-day procurement activities and to work towards minimising its use of non-recyclable materials. The council will also be launching a publicity campaign to increase awareness of the problem to the wider community. Cherwell is also set to consult with town and parish councils to investigate the possibility of installing water fountains throughout the district, as a result of the Refill Bicester and Banbury campaign, which aims to reduce consumption of plastic water bottles. ! Volume 25.2 | GOVERNMENT BUSINESS MAGAZINE


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Wilo takes the lead in search for energy solutions that reduce energy usage, energy bills and emissions Whilst Wilo are renowned the world over as a major pump and pumping system manufacturer, in recent years, the emphasis has been changing from simply being a supplier of pumps, to becoming a supplier of energy solutions. Wilo is increasingly moving away from being a reactive supplier of simply what a specifer requests. Today it is a proactive supplier of solutions where companies and organisations that want to find ways of reducing their energy usage, energy bills and emissions, find a partner in that search. Wilo is knocking on their door with a way of doing just that. Every major building relies heavily on pumps of various designs, shapes and sizes to run the heating, air conditioning, chilled water, potable water supply, to distribute harvested rainwater and to remove the sewage and greywater from the building. Their roles are many and various but all are vital. Modern pump technology allows these tasks to be undertaken far less expensively, simply by replacing elderly existing pumps with modern high efficiency pumps, designed Wilo_GB_Advert_Nov_2017.pdf to do their jobs better, quicker, 1 25/10/2017

less expensively, in a more environmentally friendly way and more reliably. They aim to offer a win ‘to the power of several’ solution. The key words are ‘lifecycle costs’. Modern pumps are undoubtedly more expensive than their elderly relatives. The new technology in the modern pumps has a price. But the payback from modern pumps is usually extremely fast in relation to the capital cost because the energy required to run these new pumps is far less, often infinitesimally less, meaning that over a 15-year lifecycle, huge savings in terms of energy cost can be made, large emission 15:49:29

reductions can be shown and with far less energy use goes far lower energy bills and far lower operating costs for the building. The process for achieving these huge savings can be disarmingly simple. An initial visit to discuss the requirements. A return visit to survey the plant rooms. A programme to assess the existing set up and to ascertain the most sensible replacements utilising the latest technology. Calculation of the life cycle costing improvements available and presentation of the cost savings and the emission reductions available. It’s a process that Wilo has been through many times, with a number of predefined target buildings – universities and colleges, government buildings, banks, hotels and leisure facilities and manufacturing bases. Visit Wilo’s website for more information or give the company a call today. FURTHER INFORMATION Tel: 01283 523 000

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All-Energy is the UK’s leading renewable energy and low carbon innovation event, showcasing the latest technologies and services for the energy supply chain and both private and public sector energy end users. Government Business previews the show In 2018, All-Energy will once again provide the industry with the solutions and content essential to drive the success of your business. As a free to attend event showcasing the complete range of renewable and sustainable technologies, All-Energy is where busy people come to do business. With exhibitors representing both traditional sectors of renewables as well as sustainability, community energy, energy efficiency, grid, facilities management and more, you can discover the most cutting edge solutions and technology. Nicola Sturgeon, Scotland’s First Minister, will be delivering a keynote address in the opening plenary conference session at All-Energy, the UK’s largest renewable and low carbon energy exhibition and conference on 2 May. Bringing together some 7,000 participants, as well as up to 300 exhibiting companies, the show first heard from Sturgeon last year in the build up to the UK General Election. Jonathan Heastie, of show organisers Reed Exhibitions, said of her appearance: “We are delighted to be welcoming Scotland’s First Minister back to the show on opening morning. She made her first visit a year ago during the build up to the UK general election. “All-Energy is an event that buzzes with enthusiasm from exhibitors eager to do business and visitors just as eager to learn

and to engage with exhibitors and conference speakers. We have a superb exhibitor list with a broad range of highly relevant exhibits, and a superb conference line-up. The First Minister’s presence will add to both the topicality and significance of the programme particularly now that Scotland has published both its Energy Strategy and Climate Change Plan.” Other speakers in the opening day plenary session, to be chaired by Keith Anderson, ScottishPower’s CEO, are: Lord Provost Eva Bolander, Lord Provost of the City of Glasgow; Sinead Lynch, chair, Shell UK; Susan Aitken, leader of Glasgow City Council; Professor Sir Jim McDonald, principal and vice chancellor, University of Strathclyde; and Ian Miekle, director-Infrastructure Systems, Innovate UK with Graham Oakes, CEO, Upside Energy. The day two plenary session with its theme ‘Electric free for all – anarchy or ecstasy?


The meeting place for the low carbon energy community

– Will decentralised generation, digital disruption, decarbonisation of transport and customer choice bring benefit to the UK or our power system to its knees?’ will be chaired by Lindsay McQuade, CEO, ScottishPower Renewables with four panellists: Matthew Knight, head of Business Development Power and Gas and Power Services, Siemens plc; Dustin Benton – policy director, Green Alliance; Charlotte Ramsay, team coordinator – FSO Programme, National Grid; Dr Tim Rotheray – director, Association for Decentralised Energy; and Rt Hon Charles Hendry, chair, Smart Power Industry Alliance. After both days’ plenary session the conference turns its attention to the four ‘pillars’ of the show – all forms of renewable generation, energy efficiency, low carbon heating and low carbon transport and associated topics such as energy systems, energy storage, carbon capture and storage (CCS), decarbonisation of industry (an introduction for 2018), sustainable and smart cities and much more. Additionally there are sessions and programmes specifically aimed at key end-users including: the farming community; local authorities; communities; and (another 2018 introduction via the medium of CPD – continuing professional development – talks) installers. A POWERful Women networking event will be another feature of day two.

The n UK stra ew promise tegy s £3.6 bi around upgrad llion to et efficienhe energy million cy of a homes

The Four Pillars of All-Energy The renewed determination to decarbonise and to support the innovation and evolution of the UK’s energy system will not only develop supply chain "




The UK strategy acknowledges that reducing demand through improved energy efficiency will not meet the UK’s 2050 target by itself so a range of options for decarbonising heat will be considered


# opportunities for those who operate here but will also make both Scotland and the wider UK an excellent location for energy investment and collaboration. As the UK’s premier event for new opportunities across this decarbonised energy system, All-Energy is the perfect platform to meet with energy innovators, investors, suppliers and end-users looking to capitalise upon these new opportunities. The UK government’s Clean Growth Strategy, published in October 2017, sets out new policies to raise ambition in order to meet the nation’s legally binding climate goals. It covers the fourth and fifth carbon budgets between 2023-2027 and 2028-2032 by which time the UK must cut its greenhouse gas emissions to 57 per cent below 1990 levels. A new renewable energy target contained in Scotland’s new Energy Strategy, published on 20 December 2017, shows even greater ambition with a revised goal which will see half of all energy – for heat, transport and electricity – coming from renewable sources by 2030.

secure much more capacity than expected. The UK strategy includes a number of pledges to increase R&D spending to further drive its planned decarbonisation, stating that the government ‘expects to invest around £900 million of public funds between 2015 and 2021 in research and innovation specifically in the power sector’. Within this, it says that it ‘expects’ to invest ‘around £265 million’ in R&D to help ‘reduce the cost of electricity storage, advance innovative demand response technologies and develop new ways of balancing the grid, for example using EV’. With regard to renewables, the partnership between the Research Councils and Innovate UK, will invest ‘around £177 million’ in areas that include ‘innovation in offshore wind turbine blade technology and foundation, floating offshore wind platforms and advanced solar PV technologies’. There will also be an investment of ‘around £460 million’ in the nuclear power sector, which will include ‘future nuclear fuels, new nuclear manufacturing techniques, recycling and reprocessing, and advanced reactor design’.

Renewable power The power sector is currently responsible for 21 per cent of UK emissions. The government hopes low-carbon sources of power will account for more than 80 per cent of supplies by 2030, up from around 50 per cent today. Offshore wind will compete for up to £557 million in confirmed low-carbon support, with onshore wind on Scottish islands also allowed to compete, subject to state aid approval from the European Commission. The next auction will be held in spring 2019. The strategy confirms a 10 gigawatt (GW) target for new offshore wind in the 2020s and claims it will consider going even further ‘if this is cost-effective and deliverable’. With prices falling, the £557 million may

Low carbon heat The UK strategy acknowledges that reducing demand through improved energy efficiency will not meet the UK’s 2050 target by itself so a range of options for decarbonising heat will be considered. Electric heat pumps, and using hydrogen and biogas in the gas grid and heat networks are all very much on the agenda. The government’s Renewable Heat Incentive (RHI) is already being reformed to focus more on long-term decarbonisation via these technologies and the UK government will spend a sizeable £4.5 billion to support innovative low-carbon heat technologies in homes and businesses between 2016 and 2021. A new £10 million innovation programmes will also


aim to develop new heating technologies in homes and commercial buildings. In Scotland, heat makes up more than half of the energy used (51 per cent). Biomass currently provides 90 per cent of existing renewable heat in Scotland, with biogas also used to produce heat. The Scottish government has confirmed it will continue to engage with stakeholders to develop a Bioenergy Action Plan to provide clearer scope for the development of bioenergy in the Scottish energy system and research to improve understanding of the potential contribution which bioenergy can make to meeting Scottish energy demand (power, heat and transport fuels). It will also develop closer ties to UK government plans to develop a Bio-economy Strategy under the Clean Growth Strategy. The government is also developing a significant new approach to Local Heat & Energy Efficiency Strategies (LHEES) and district heating regulation as part of SEEP (Scottish Energy Efficiency Plan). Energy efficiency The new UK strategy promises around £3.6 billion to upgrade the energy efficiency of a million homes, with the Energy Company Obligation (ECO) extended to 2028 at its current level. Across the housing sector, the aspiration is for ‘as many homes as possible’ to reach Energy Performance Certificate (EPC) Band C by 2035. This would mean 19 million homes being upgraded through investment in improved insulation and windows, low energy lighting and new energy efficient boilers. The strategy also aims for all fuel poor homes and as many privately rented ones as possible to reach this standard by 2030, with private rentals already having to meet at least Band E by April 2018. New EPC standards for social housing will be considered and the government will consult on strengthening building regulations for new and existing homes – including ‘future-proofing new homes for low carbon heating systems’. Business and industry account for 25 per cent of UK emissions. The strategy claims up to £6 billion could be saved in business and industry by 2030 through investment in energy efficiency solutions. The government proposes a new target for these sectors to improve their energy efficiency by ‘at least’ 20 per cent by 2030. A final decision on the specific target will be made during 2018, taking into account the recommendations of Professor Dieter Helm’s ‘cost of energy’ review. To help meet this goal, a new Industrial Energy Efficiency scheme will help large companies cut their bills and the government will consult on raising minimum energy efficiency standards for rented commercial buildings. A set of joint industry-government decarbonisation and energy efficiency plans will also be developed for seven of the most energy intensive industrial sectors, including cement and chemicals. These will need to go further than energy efficiency, the strategy says. There will need to be a switch from fossil fuel use to low-carbon fuels, such as sustainable biomass, in the period up to 2030. Post-2030,

Low carbon transport The transport sector accounts for 24 per cent of UK emissions, with almost zero progress since 1990. In 2017, the UK government announced it will end the sale of all new conventional petrol and diesel cars and vans by 2040. This was a recognition that the transport sector needs to rapidly decarbonise, if it is to meet its share of the UK’s climate goals. The new Clean Growth strategy reiterates that stance. The government confirms that it will spend £1 billion to drive the uptake of ultra-low emission vehicles (ULEVs). The forthcoming Automated and Electric Vehicles Bill, announced in the latest Queen’s Speech, will help to boost the rollout of EV charge points and hydrogen refuelling infrastructure as part of this accelerated adoption of low emission vehicles.

The transport sector accounts for 24 per cent of UK emissions, with almost zero progress since 1990. In 2017, the UK government announced it will end the sale of all new conventional petrol and diesel cars and vans by 2040 It confirms that, to meet the fifth carbon budget (ending 2032), we may need to see emissions from transport falling by almost 30 per cent compared to today, with at least 30 per cent of new car sales required to be ULEVs by 2030 and possibly as many as 70 per cent. The government will set out further detail on a long term strategy for the UK’s transition to zero road vehicle emissions by March 2018. In its electric future scenario, the Scottish car and van fleet has been fully converted to electric vehicles, with smarter electricity networks and more informed and flexible consumers meaning that demand is managed smoothly. There is a diverse mix of super-fast chargers replacing petrol pumps at service stations, with a range of charging infrastructure an established feature in supermarkets, car parks, and other destinations, as well as domestically. Other forms of transport have followed suit. Buses are now almost entirely electric. HGV demand is met partly via electrolysed hydrogen

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this switch will need to accelerate, coupled with the use of new technologies, such as carbon capture and storage (CCS). Using potentially low-carbon fuels, such as hydrogen, is currently prohibitively expensive so the strategy promises up to £20 million to demonstrate the viability of switching to low-carbon fuels in industry. A new £18 million industrial heat recovery programme is also in the works. The overall framework to support this decarbonisation of heavy industry will be developed over the course of the current parliament. A ‘new and streamlined’ business energy and carbon reporting framework will also be consulted on then introduced by 2019.

fuel, whilst battery/hydrogen-powered ferries run on Scottish routes. In its second future scenario, Scotland’s car and van fleet is now hydrogen-powered, with fuel cells running an electric drive-chain. Service stations have converted gradually to hydrogen, the process beginning in the 2020s. Larger road vehicles have been partially decarbonised, with hydrogen-powered buses and HGVs operating. Hydrogen fuel cells have helped move a significant proportion of freight to railways, a shift mirrored in some sectors of shipping. The decision over which of these two paths Scotland will follow is set to be made in the early 2020s and a mixture of both is possible. Regardless, Scotland’s commitment to decarbonising transport will ensure ample opportunity for those who provide these types of technology. ! FURTHER INFORMATION

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edie Live

Planning a low-carbon, resource efficient and profitable future? Through the lens of energy, resources, the built environment, mobility and business leadership, edie Live is the UK’s only event which is tailor-made to fit the needs of sustainability, energy and resource professionals If you are responsible for your company’s energy, sustainability, environmental or corporate responsibility, then two days at edie Live this May will give you all the inspiration, innovation and introductions you need for your business to achieve a sustainable future. Returning to the NEC in Birmingham on 22 May, edie Live attracts thousands of visitors to meet hundreds of innovative exhibitors and take part in hours of information-packed seminars, interactive products trails, one-to-one advice clinics and great networking. This preview looks ahead to the vast theatre programme, outlining some of the key sessions, intriguing topics and valuable speakers that are not to be missed.

Development Goals and redefining purpose to changing minds on sustainability and empowering the next generation, this stage will provide the strategic-level focus required to transform business, for good. Spread over both days of the session, the opening remarks will be presented by conference chair, Shaun Spiers, executive director of Green Alliance, with the keynote address looking at the importance and development of building a low-carbon economy fit for the future. Gail Klintworth, business transformation director, Business & Sustainable Development Commission, will then progress the discussions towards accelerating the green industrial revolution, examining the political challenges for sustainable opportunities, ranging from Brexit to Trump’s presidency. Focusing upon the Sustainle Development

Th Sustain e ability Keynot e i s dedicat to the p o l i c i es, peo ed and pro ple jects th acceler a t are ating to a low the transition resourc -carbon, e ef economficient y

The sustainability transition The Sustainability Keynote is dedicated to the policies, people and projects that are together accelerating the transition to a low-carbon, resource efficient economy. From embedding the Sustainable



Goals, Gavin Millgan, of the William Jackson Food Group, will look at aligning the goals with your corporate strategy and measuring sustainability success through the SDGs. Milligan will also form part of a panel discussion on taking your strategy to the next level, commenting alongside James Robey, global head of corporate sustainability, Capgemini Kené Umeasiegbu, head of environment at Tesco and Natalie Smith, corporate stewardship director for WWF-UK. In the afternoon of the first day, Alastair Mant, head of industry engagement for the UK Green Building Council, will focus his discussion on taking the lead on the built environment, looking at achieving climate change mitigation and adaptation through the built environment, as well as closing the green building policy gap and developing smart and sustainable cities. Furthermore, members from Global Action Plan’s Youth Advisory Panel will explain the role that young people can play in working with business to tackle the growing issue of excessive consumption and social media pressures. These young leaders are keen to develop innovative business practices that challenge the norm and create a higher well-being, more circular, and less throwaway, economy.

connect with the innovators and disruptors at the cutting edge of sustainable business and share your own ideas on how these innovations could be commercialised.

into dispatchable capacity assets and increase energy resilience through battery storage solutions, delivering financial and operational benefits along the way. Graham Ault, of Smarter Grid Solutions, Ian Cameron of UK Power Networks, Pete Bradshaw, from Manchester City Football Club, and Ray Arrell, of Regen, will look at optimising the value of energy storage, flexibility and response, as well as Manchester City FC’s innovative approach to energy storage for the club’s stadium and academy building.

Gaining valuable advice The advice clinics at edie Live offer visitors free 20-minute, one-to-one consultations with experts in a full range of sustainability topics that are material to their business. Experts will steer you along the route to achieving best practice in sustainability, help you grasp complex issues, absorb new trends, deep dive into strategy and tackle challenges with confidence. The advice clinics offer a focused appointment to really explore specific challenges and questions and are tailored to each individual visitor. In addition to this, there will be eight individual workshop topics which will be covered on each day of edie Live. These hour-long Workshops take a roundtable format, with a facilitator and a guest expert at each table. The workshops will focus upon getting to grips with your data, unlocking the value of energy storage, solving the plastics problem, the behaviour change challenge, getting serious about the SDGs, winning the war on waste in your supply chain, developing stronger partnerships and achieving a flexible energy future. !

Mission Impossible New for 2018, the Innovation Centre will showcase the trailblazing products and initiatives that are helping achieve Mission Possible. From carbon-cutting technologies to novel solutions that build resilience and increase resource efficiency, the Innovation Centre offers a platform to the plethora of pre-commercial and start-up companies that have the potential to disrupt entire markets and take corporate sustainability to the next level. Perhaps you’re eager to find an alternative to plastic packaging? Maybe you’re searching for a new technology which could drive operational efficiencies? Or you’re looking to pioneer a new approach to green buildings or sustainable mobility? Whatever your sustainability challenge, the Mission Possible Innovation Centre will offer the answers. The Centre will bring together some of the best green innovations covered in edie. net over the past year, allowing you to

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edie Live

Standout sessions Alongside the Sustainability Keynote Theatre, three other theatres will showcase excellence across the two days of the show: the Energy Innovation Theatre, the Energy Efficiency Theatre and the Resource Efficiency Theatre. Chairing a panel of updates on energy policy, Nick Turton, external affairs director at the Energy Institute will hold court on the clean energy strategy, the Industrial Strategy and Brexit. Taking part will be Ant Wilson, director of AECOM and Ian Byrne, deputy chief executive at the National Energy Foundation. A wealth of experience will be peaking in the Resource Efficiency Theatre in a discussion on the next 25 years. The government’s 25-Year Plan to improve the environment has promised action and given resource-efficiency professionals some much-needed encouragement. But 2042 is a long way off, and questions remain when it comes to the ‘how’. This session, involving MP Mary Creagh, chair of the Environmental Audit Committee, Matthew Farrow, executive director of the Environmental Industries Commission and Susanne Baker, head of environment and compliance at techUK, will explore what the 25-Year Plan means for business and investigate how resource efficiency professionals can turn that ambition into action. The energy storage megashift is upon us, but how can businesses capitalise on it? Combining real-experience case studies with expert advice, this session is a must-attend for any organisation seeking to turn renewables



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Over 30 Years of Designing Lighting Solutions Since 1986, our passion for developing and manufacturing highly efficient products capable of outstanding energy cost savings, has seen us deliver our portfolio of lighting and controls solutions throughout public and private sectors. Luxonic is a UK lighting manufacturer proud to bear the ‘Made in Britain’ marque. We are a Carbon Trust Accredited Supplier and a Lighting Industry Academy Ambassador. We embrace LEAN Manufacturing and sustainability as a matter of course.

Luxonic will be exhibiting at the following trade shows: Intralogistex - 27th & 28th of February at the Ricoh Arena in Coventry. Stand 193. Dementia Care & Nursing Home – 25th & 26th of April at the NEC, Birmingham. Stand 7020. Healthcare Estates – 9th & 10th of October at Manchester Central. Stand D36.



All lights on the LED revolution The LED revolution has truly arrived. Efficiencies continue to increase and, importantly, prices have dropped to a level which makes them a logical choice now for almost any application. Early LEDs were a cool blue colour but as they have developed, the range of colours and their ability to render natural colours has increased dramatically. The longer life of LEDs mean they require less maintenance, a major factor to consider in environments where access is limited, expensive to reach or requires services to be closed such as tunnels for example. The cost of replacing one lamp involving two men and a cherry picker can be as high as £500 so if an LED lasts twice as long as the lamp it is replacing, it has inevitably paid for itself even before the additional energy savings are considered. The UK has around 7.5 million street lights and around one third of these have already been replaced by LED versions. Further advantages in this arena are that the white colour enables people to recognise colours which was not possible under traditional sodium lighting and, as a digital technology, they can be more intelligently controlled by sensors further reducing wasted energy. So why are some local authorities switching off street lights all together? There is no doubt that energy prices will continue to rise but highly efficient, low maintenance lighting can mitigate these rises and provide a safer environment. Consumers have been up in arms the length of the UK where street lighting has been simply switched off and many people do not feel safe going out at night into the dark. There have been negative stories about LED street lights in the press concerning intrusive glare through property windows but there is no excuse for this if using well designed products and a well-designed scheme. In fact LED street lighting can be specified to light very specific areas in a bespoke fashion that was hitherto impossible with other technologies. With a global trend towards a Circular Economy, sustainability is high on the agenda for all local authorities. The lighting industry has consistently reduced the levels of mercury in discharge lamps to a tiny fraction of the early lamps but LEDs contain no mercury at all. LEDs give rise to a significantly reduced carbon footprint in both embedded carbon during manufacture, energy consumed in use, extended life reducing the need for regular replacements and a lower environmental cost at end of life.

The U has aro K 7.5 mil und lights a lion street one thi nd around have al rd of these r replaceeady been d by version LED s

Human centric lighting Most of us can recognise bad lighting in a space through dim work areas, glare, cold colour and inadequate or no controls. On the other hand whilst we recognise a good feeling when we walk into certain rooms, we may not be consciously aware that it is due to good lighting. Nevertheless, little is known in public and politics about human centric lighting. A general consensus in society that good lighting is essential for a person’s well-being has prevailed for a long time. But discussions have been superficial and are often not driven by facts. This is the result of the challenges of separating causes and effects, which often seem vague and depend on individual appraisal of surrounding conditions. After the 2001 discovery of a third photoreceptor in the human eye, in addition to rods and cones, it emerged that effects on circadian rhythms could be related to specific light conditions. This represented a major leap forward, facilitating further research and development activities by both academia and industry. Today, specific lighting solutions can be produced and installed in ways that specifically support the human circadian rhythm, enhance concentration, prevent sleeping disorders and improve overall well-being. The non-visual effects of lighting can be classified into three groups – feelings, functioning and health. For example, specific lighting solutions can significantly improve concentration and cognitive performance and lead to improved test results in schools. Research suggests that error rates dropped from a first to a second test by about 45 per cent (comparison group with conventional lighting only 17 per cent) and cognitive speed improved by nine per cent (comparison group only five per cent). In addition, such lighting solutions can reduce motor restlessness, support alertness in the morning and improve social behaviour. We spend roughly 87 per cent of our time inside buildings which means we are shielded from a major part of the effect of daylight. It therefore seems logical that we should emulate the effect inside the built environment. We know that the colour and amount of light we use and how long we are exposed to it are important considerations. Daylight is not static, it changes throughout the day. It produces bright blue-rich light in the morning to send us a ‘wake up’ signal but exposure to that same blue light at night can

be disruptive to sleep. In the evening daylight provides a lower level warm light which prepares us for rest. Light is a form of medicine and we should use it wisely. This understanding is relatively new but already we are able to develop light ‘prescriptions’ that can alleviate symptoms of Alzheimer’s disease and help reduce depression. What else can LEDs offer? The digital nature of LEDs already allows them to drop right into the Internet of Things and lighting systems can now be controlled by a series of sensors which react to daylight, room occupancy and activity. Lighting systems can be monitored for efficiency and planned maintenance by flagging up when a light fixture is underperforming and predicting its failure. But there’s more. The invention of visible light communications or LiFi is set to bring about a revolution in data transfer as every light point has the potential to send and receive data. Not only that but as visible light has around 10,000 times the band-with of the radio spectrum currently used for Wi-Fi, the use of light in the data-hungry world is almost inevitable. Using LiFi, buildings can react to their occupants. Retailers can tailor offers knowing you are in the store and help you find what you want through positioning using lighting. Office buildings could recognise an individual and provide illumination to suit their lighting preferences (older people require more light to read by for example). Street lights can become more than a simple light emitter and could provide additional services such as sensing parking spaces linked to car sat navs, providing data nodes for city communications, alerts for traffic congestion and accidents. New ways of procuring lighting are also arriving. ‘Light as a service’ is gathering pace where a lighting scheme is installed and operated by a company which contracts to provide light to an agreed specification. The finance, installation, maintenance and in some cases, energy costs are included in a leasing arrangement. !

Written by Peter Hunt, chief operating officer, Lighting Industry Association

Peter Hunt analyses the benefits of LED lighting, including the well-publicised increasing efficiency savings and the less known well-being boosts




Sign & Digital UK

Displaying innovations in print and design

organisations, who come to the show looking for inspiration from the latest range of sign and display products, expert advice, as well as the exclusive show offers. It’s an essential event for anyone responsible for signage, print, facilities management, wayfinding, transport, planning and maintenance.”

Packed with creativity, innovation and networking opportunities for public sector visitors, Sign & Digital UK returns to Birmingham’s NEC on 24 April This year, Sign & Digital UK (SDUK) will see more than 185 leading exhibitors revealing the latest product, technology and service innovations from the signage, print, display, décor and design sectors. The show returns to the NEC from 24-26 April and continues to attract visitors from across the public sector. Among the organisations welcomed to last year’s show were City of Wolverhampton Council, Hampshire County Council,

Ministry of Defence, Royal Wolverhampton NHS Trust, Public Sector Prison Industries and the Universities of Aberystwyth, Derby, Kent, Leicester, Middlesex, Sheffield and Southampton. Rudi Blackett, event director, said: “Each year we welcome professionals from local government and public sector

Meeting with leading suppliers The 2018 show welcomes specialist brands and services, ranging from wide format digital printers, wayfinding and exterior signage, and print finishing equipment through to vehicle livery, digital signage, substrates and materials. With so much on offer the show is set to live up to its reputation as the premier event for this sector and is the ideal place to come shopping. The face-to face element when making a capital transaction is crucial – knowing who you are dealing with is an important part of any transaction. Exhibitors not to be missed include AG/ CAD DYSS, Antalis, Atlantic Tech Services, Canon, CMYUK, Complete CNC Solutions, Colourgen, CMYUK, D&K Europe, Epson, Eurobond Adhesives Ltd, Grafityp, Hexis, Hybrid Services/ Mimaki, Lion Picture Framing Supplies, Listawood Trade Supplies, Perfect Colours, Roland DG, Sign2Signs, Signgeer, Signmaster Systems, Spandex, Ultima Displays, Very Displays, Vivid Laminating, Zund – and many more. Visitors will also see many new exhibitors at the show this year including Aeoon Technologies, Ashby Trade Sign Supplies, Brand-It Technologies, Hampshire Flag Company, Impuls Apparatebau, INDASOL Tapes & Adhesives, Keencut, Mastergrave, Modular Grid Signs, PureImage, QCR Recycling Equipment, Rimex Metals UK, Sabur Digital, Signarama, SIGNET Sign Systems, Streetwise Digital and Xanté.

A show first, th e main st a g be attac e will TV stud hed to a io a fast-p creating high enaced, atmosp ergy here

Live Demonstration Workshops In partnership with Hybrid Services, Spandex and Antalis, the show is introducing some exciting new live demonstration areas covering textiles, vehicle wrapping and décor. The Spandex team will show visitors how to apply the latest and greatest materials in an exciting Vehicle Wrapping Live demonstration. Antalis’ Décor Live feature will demonstrate practical ideas and applications for all types of digital décor including vinyl for walls, windows and floors plus wallcoverings and magnetic substrates. With a focus on retail application, the Textile Printing Live demo in partnership with Hybrid Services will present an interactive digital production workshop where visitors can follow a printed textile product from design through to reality. The Signmakers’ Workshop is always a popular destination. Hosted by Paul Hughes, the sessions are designed to help


Vintage is back Major brands including Coca-Cola and UGG have used vintage-style light up letter signs to great effect. Studded with bulbs, they add a dash of retro, theatrical pizzazz and can be custom-made to suit your brand. Distressed finishes can usually be applied, the typography designed to suit your desired look and bulbs varied in colour and type.

Sign & Digital UK

How to shine a light on your business

Neon-arama Our love affair with neon shows no sign of abating. Originally associated with kitsch Americana (think diners), the look is back with a bang thanks to neon-style LED alternatives. The new technology and materials make for a more cost effective, safer, environmentally friendly light, yet still zinging with colour. Retro is now From retro, cinema style to suspended statements, light boxes offer a myriad of options. Their flexibility means they can be functional (think menu display), or add a real sense of drama. For Henry Holland’s London Fashion Week after party, visual merchandisers Minky Balinki filled a six-metre lightbox with brightly-coloured gels, which projected through the House of Holland logo, illuminating the venue.

Each year we welcome professionals from local government and public sector organisations, who come to the show looking for inspiration from the latest range of sign and display products, expert advice, as well as the exclusive show offers visitors learn some of the industry’s most in-demand skills. Techniques covered over the three days include applying vinyls, vehicle livery and making a sign board. Sign & Digital Live on the Main Stage For the first time in the show’s history, the main stage will be attached to a TV studio creating a fast-paced, high energy atmosphere. The daily sessions will cover practical applications and technical tips, as well as new business ideas and revenue streams. Celebrity retail and business consultant, Mary Portas, will take centre stage during the show’s opening day, Tuesday 24 April, with a live interview and audience Q&A. Mary will share her expert insight and wealth of business knowledge. Speaking alongside her at SDUK this year are

industry experts who will deliver a series of keynote talks, interactive sessions and panel debates across the three-day event. Topics to be covered include ‘Creativity in the sign & graphics industry’, ‘Running a successful business in the sign and graphics industry’ and ‘Getting into wide-format’. A series of new practical sessions, Sign & Digital Explains, is set to shake up the workshop schedule this year by exploring a range of topics including Textiles & Textile Printing and Dye Sublimation & Heat Transfer. For visitors looking to get up to date with the latest software developments, the Adobe and Corel Theatres will return in 2018 to provide a whole timetable of daily training sessions covering the latest software packages. The CADlink Technology Showcase will help visitors discover the benefits of a single vendor software provider.

Build it up Ultra slim, LED-lit acrylic letters are energy efficient, but bright enough to sing out. Alternatively, halo lit metallic letters give a classic, elegant edge, as demonstrated by Valentino. This is also a great option when you have an interesting architectural detail to highlight behind the sign, such as intricate stonework. From subtle backlit logos to dazzling bulb-studded letters, illuminated signage offers far more than wayfinding. It ensures your business makes an impact, by day and night, and gives your brand the stamp of authority. Well-designed, it can literally stop customers in their tracks. All of the Sign & Digital UK seminars and workshops are free to attend and there’s no need to book. Visitors can find a full schedule on the website ahead of the show, as well as practical articles and guides. ! FURTHER INFORMATION



Lift Consultants Our Lift Consultants provide independent advice on all aspects of lift engineering, from conceptual design through to final build. We have expertise on compliance and advice on existing lift portfolios we undertake condition surveys to assist with forward planning and budget management. Phone: 08003029331 Web: Email: Address: 86-90 Paul Street London EC2A 4NE

e d for third tim e su t n e m rn e ls UK gov tion from diese u ll o p ir a l a g over ille in fears over cuts e is ra s il c n u o C llution tackling air po

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Does your commercial building have an asbestos management survey? Craig Evans of UKATA explores extensive. From hospitals and schools, all the way through to the Palace of Westminster itself (where asbestos was widely used for insulation), many buildings contain the substance in some form. Asbestos was only banned in late 1999, so any property constructed before this date almost certainly houses ACM. Estimates suggest that 1.5 million buildings in the UK could contain asbestos and it is vital that, where it is present, it is correctly managed

Asbesto was on s banned ly in late 1999 w i t h e st sugges ting thaimates t building s in the1.5m U could c ontain K asbesto s

Written by Craig Evans, general manager, UK Asbestos Training Association

The responsibilities for those required to manage asbestos in any non-domestic property are set out in the Control of Asbestos Regulations (CAR), 2012. If you are a building owner or are responsible for the maintenance and repair, you have what is called the ‘Duty to Manage’ the asbestos in that building. This covers all non-domestic commercial properties, including factories, warehouses, offices and shops and of course public buildings such as hospitals, schools and leisure centres. The news has been full of reports of Asbestos Containing Material (ACM) in commercial buildings recently and the problem is

and a management survey completed. The Duty to Manage Asbestos is enshrined in regulation 4 of CAR 2012, approved Code of Practice published by the Health & Safety Executive (HSE). It is not possible to do more than cover the basics here, but the duty holder must find out if asbestos is present; make a record of the type, location and condition of the asbestos and assess the risk of exposure. Once this is done, a plan must be prepared on how to manage the risks. Once put into action, the plan must be monitored and kept up to date and provided to anyone who might encounter or work on the asbestos. In general, the duty holder can conduct the management survey in cases where this is likely to be simple "


The commercial concerns of asbestos in buildings


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# and straightforward, but if in any doubt, a surveyor is the best option. UK Asbestos Training Association (UKATA) members offer Duty to Manage courses for anyone with these responsibilities and such a course is a must if considering conducting the management survey yourself. Awareness training This is where a working knowledge of asbestos provided by training is vital. Breathing in asbestos fibres can lead to diseases such as mesothelioma and asbestosis. Unfortunately, asbestos related diseases take the lives of over 5,000 in the UK each year. The majority of those diagnosed with mesothelioma have a life expectancy of just nine to twelve months and knowing the difference between standard asbestos and the more dangerous forms like crocidolite can be a lifesaver. There are six basic categories of asbestos and with friable types more dangerous than others, knowing the difference matters. Friable is the term for how likely ACM is to release asbestos fibres when worked on. Where crocidolite, more commonly known as ‘blue asbestos’, is found, leaving it in place is rarely an option, as the more lethal forms involve licensed work. If it cannot be categorically said there is no asbestos, a sample should be taken and analysed by a UKAS accredited laboratory. Asbestos awareness training can aid in the identification of ACM in buildings, which can be found on anything from thermal insulation on pipes, boilers, ducts and tanks, to joint compounds, cement, pipe block, valves, gaskets, pipe coatings. Insulating board (AIB) lagging, insulation and sprayed coatings need particular attention because they usually contain the more dangerous forms of friable asbestos. Lagging was widely used for the thermal insulation of pipes and boilers throughout the 1960s and 1970s and disturbance of such lagging can release fibres easily into the air. Unwittingly drilling into such materials or otherwise causing fibres to be released in the form of dust, puts contractors at risk of inhaling any asbestos fibres released, which is why a survey is so essential and why asbestos retains its status as the silent killer, because the danger it poses continues to be underestimated. Asbestos is the biggest killer in the UK workplace, with related lung cancers and mesothelioma making up 40 per cent or two fifths of estimated current annual deaths. This is why the need for the management survey is taken so seriously and the penalties for failing the Duty to Manage are so severe. The management survey must ensure no one is harmed by asbestos in the building and as such must be a comprehensive risk register of what ACM is present in the building and where. This is vital when considering ACM that could be disturbed by normal day to day activities, essential building maintenance or installation of new equipment. As such, the survey cannot be regarded as a mere box ticking exercise and must be a reliable, comprehensive working document. Once the management survey is complete, the duty holder should have a clear picture of the asbestos situation within the building

The majority of those diagnosed with mesothelioma have a life expectancy of just nine to twelve months and knowing the difference between standard asbestos and the more dangerous forms like crocidolite can be a lifesaver and be better placed to make decisions about safe containment and management of any ACM present – if things can be left or in the case of high risk ACM, if this needs to be safely removed by a licensed contractor. Asbestos management is one field where a one size fits all approach is hard to apply. Serious cases may need removal, but in others, a policy of watchful waiting may be fine, if there is confidence the asbestos can remain safely undisturbed. UKATA agrees with the HSE view that, providing ACM is sealed and well maintained, staff and visitors should not be at risk during normal activities. While the risk posed by asbestos is very real, it needs to be kept in perspective. So long as proper regular reviews are undertaken and the Management Survey and resulting plan are seen as working, active documents and staff are aware of their role, asbestos can be managed safely. Protection from exposure In summary, if you are the duty holder, or are about to become one, you must make sure you obtain the existing Asbestos Management Report for the building or be ready to undertake the necessary management survey yourself or have it completed by a competent surveyor on your behalf. Either way, it is your responsibility to protect everyone from exposure to asbestos in your property. This means: finding out if ACM is present, how much and its condition/sate of repair; presuming materials may contain asbestos unless you have clear evidence they do not; keeping and maintaining up to date records of the ACM; completing a risk

assessment of the likelihood of people coming into contact with ACM; having a clear plan of how you will manage the risks – and putting the plan into action; and providing anyone who may need to work in the building with the details they will need to stay safe. If this sounds daunting, the HSE website is a good place to start and contains the information duty holders will need and where to source further advice. For Duty to Manage and other asbestos training, the UKATA website contains the information you will need to find a UKATA approved trainer in your area. The right training can be the difference between compliance with the regulations and falling foul of the penalties for not doing so. The regulations are enforced by the HSE and for duty holders who fail to adequately manage the asbestos in premises, the penalties are severe. The basic fine is £20,000 and 12 months imprisonment. If the breach is considered serious enough, the fine is unlimited and includes up to two years imprisonment. Asbestos awareness and Duty to Manage training does not prepare people to carry out work with ACM. Awareness training is only intended to help employees avoid carrying out work that will disturb asbestos or ACM. If work is planned that will disturb ACM, further information, instruction and training appropriate to the work being done will be required. ! FURTHER INFORMATION



Health & Safety Written by Edward Crick, HM Inspector of Health & Safety – HSE Safety Unit

New PPE supply regulation: what to know Employers have duties concerning the provision and use of personal protective equipment at work. Edward Crick, HM Inspector of Health & Safety, HSE Safety Unit, looks at the current legislation on the issue On 21 April 2018 the EU’s Personal Protective Equipment Regulation 2016/425 comes into force and replaces the Personal Protective Equipment Directive 89/686/ EEC, which is enacted in the UK by the Personal Protective Equipment Regulations 2002. The Regulation concerns the supply and ‘placing on the market’ of Personal Protective Equipment (PPE) and places duties on economic operators throughout the supply chain (manufacturer, authorised representative, importer and distributor) to ensure compliance with the Regulation. The 2016/425 Regulation, which is direct acting and will be enforced in the UK by the PPE (Enforcement) Regulations 2018, has been developed and implemented for a number of reasons. The previous directive is almost 30 years old and PPE manufacture and supply has developed in such a way that the old legislation was not necessarily suitable for the market as it has developed. The Regulation has also been aligned to other product

supply law, such as electrical equipment, to ensure consistency across sectors. Categories of risk PPE is assigned to one of three categories depending on the risk it protects from, ranging from minimal risk (Category I) to death or irreversible damage to health (Category III) with all other products covered by Category II. Each of these categories has different conformity assessment modules from: Category I (simple) equipment which can be self-declared against the Regulation by the manufacturer; Category II (intermediate) which requires an EU Type Examination by a notified body, then ongoing internal production; and Category III (complex) which also requires EC Type Examination, but then also subject to one of two quality assurance procedures defined in the Regulation. Transition periods have been built into the Regulation whereby products certified

against the previous Directive can be placed on the market until 21 April 2019. Therefore the Directive and the EU Regulation will run concurrently for 12 months. Until 21 April 2023, existing type examination certificates will be valid unless expiry occurs beforehand so long as product category has not changed. Little has changed around the technical requirements of the EU Regulation and the focus of it is still very much to ensure that PPE is ‘safe by design’. The main changes include duties for all parties in the PPE supply chain including importers and distributors who were not captured previously; ‘importer’ means any natural or legal person established within the Union who places PPE from a third country on the Union market; ‘distributor’ means any natural or legal person in the supply chain, other than the manufacturer or the importer, who makes PPE available on the market. Furthermore, among the changes are: additional risks (harmful biological agents, drowning, cuts by hand held chain-saws) have been added to Category III and, as such, PPE that protects from these risks, have a more stringent compliance procedure; the Declaration of Conformity drawn up to evidence compliance with the Regulations shall either accompany the product, or the instructions should include an internet address at which it can be accessed; the scope of the Regulation has been extended to include PPE for private use which protects against heat (i.e. oven gloves); and PPE type examination certificates now have a time limit of five years. There are some technical exemptions, such as nuclear sites, but generally for PPE designed and manufactured for private use, the enforcing authority will be Trading Standards. For PPE designed and manufactured, whether exclusively or not, for people at work, HSE will be the enforcing authority.

Litt has chale ng around ed the require technical EU Reg ments of the u focus o lation and the much t f it is still very oe PPE is ‘ nsure that safe design’ by

The benefits of the new regulations Clearly, businesses and employees are entitled to expect that the PPE they purchase and use is fit for purpose and will protect them accordingly. The new Regulation builds on the existing requirements.


Health & Safety

The addition of obligations throughout the supply chain should give businesses and their employees increased reassurance of the safety and efficiency of PPE on the market. Both importers and distributors have a duty to ensure that PPE is CE marked and accompanied by instructions, among other requirements, but these very simple checks will go some way to identifying PPE that has been placed on the market incorrectly.

The Regulation provides very prescriptive information as to what the respective economic operators are expected to do to ensure they are complying with the requirements of the Regulation, with these being proportionate to the level of control the party has over the manufacturing/supply process. If you are responsible for buying PPE, you should ensure that: the product Unit 12, Metro Centre Ronsons Way St Albans, Herts AL4 9QT Tel: 01727 860657 Fax: 01727 851669


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is CE marked; it is accompanied by a Declaration of Conformity (or weblink where this can be found); and it is supplied with instructions, in English. There are no changes to the law on the use of PPE at work. ! FURTHER INFORMATION

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First Aid

First aid at work: knowing your legal requirements First Aid for Life’s Emma Hammett discusses the legal requirements surrounding first aid provision in the workplace and 31.2 million working days lost due to work-related illness and workplace injury. Duty of employer to make provision for first aid Every employer has a duty of care to provide, or ensure that there are provided adequate and appropriate facilities and equipment to cater for his employees if they are injured or become ill at work. An employer should make an assessment of first-aid needs appropriate to the circumstances (hazards and risks) of each workplace. Where an employer provides first aiders in the workplace, they should ensure they have undertaken suitable training, have an appropriate first aid qualification and remain competent to perform their role. Typically, first aiders will hold a valid certificate of competence in either first aid at work (FAW) or emergency first aid at work (EFAW).

own employees. However, many organisations, such as schools, nurseries, libraries, hospitals, provide a service for others and it is strongly recommended that employers include non-employees in their assessment of first aid needs and make provision for them. This may require first aiders to receive additional training above the legal minimum requirement so that they are able to act competently, for example additional training in paediatric first aid if operating in a school. First Aid for Life specialises in First Aid at Work and tailoring the training to the needs of the work situation; including staff and clients / customers / pupils / contractors. First Aid for Life is also uniquely able to offer fully regulated blended learning, enabling staff to undertake online pre-learning and then a shorter amount of time on the practical course.

First a provisio id the wo n in rk covers tplace he arrange m e nts that need to b e m ade manage injuries to illness s uffered or at work

First aid provision for non-employees These Regulations do not require employers to provide first aid for anyone other than their

Written by Emma Hammett, First Aid for Life

All employers, whether a sole trader or huge public sector business, have a legal duty to make arrangements to ensure their employees receive immediate attention if they are injured or taken ill at work. This legislation is laid out in Health and Safety (First Aid) Regulations 1981 – updated 2015. It doesn’t matter whether the injury or illness is caused by the work they do, what is important is that they receive immediate attention and that an ambulance is called in serious cases. However, please remember that the ambulance will not arrive instantaneously and it is vital to know how to give immediate and appropriate first aid and stabilise the casualty whilst waiting for the emergency services to arrive. First aid can save lives and prevent minor injuries becoming major ones. First aid provision in the workplace covers the arrangements that need to be made to manage injuries or illness suffered at work. The Health & Sector Executive (HSE) compile annual statistics for accidents (2016/17) and they make frightening reading, highlighting the vital importance of first aid in the workplace. They show that: 137 workers were killed at work last year; 609,000 injuries occurred at work according to the Labour Force Survey; 70,116 injuries to employees reported under RIDDOR;

Records All employers, self-employed people and people in control of work premises have duties under the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013 (RIDDOR). They must report certain work-related injuries, cases of ill health and dangerous occurrences. HSE will pass details to the relevant enforcing authority. RIDDOR applies to all work activities but not all incidents are reportable. It is also advised that people have an accident report book in which they record all incidents, this must be stored in line with the Data Protection Act. First aid materials, equipment and facilities When the assessment of first aid requirements has been completed, the employer should provide the materials, equipment and facilities needed to ensure that the level of cover identified as necessary will be available to employees at all relevant times. This will include ensuring that first aid equipment, suitably marked and easily accessible, is available in all places where working conditions require it. Additional training needs When arranging FAW or EFAW or other equivalent training, employers should let " Volume 25.2 | GOVERNMENT BUSINESS MAGAZINE


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# the training organisation know of any particular hazards at their workplace so training can be tailored to meet those needs. HSE strongly recommends that first aiders undertake annual refresher training during any three-year FAW/EFAW certification period. Employers should also encourage first aiders to regularly review their course manual and any other instructional materials and allocate

them time to do this. It will further help to maintain their first aid skills. First Aid for Life produce regular updates and have a variety of free materials and online courses to enable staff to easily and conveniently keep their knowledge up-to-date. ! FURTHER INFORMATION

CitizenAID awarded for counter terrorism initiative

First Aid

When the assessment of first aid requirements has been completed, the employer should provide the materials, equipment and facilities needed to ensure that the level of cover identified as necessary will be available to employees

UK charity citizenAID has been recognised for its contributions to countering terrorism and promoting first aid training with a national award win at the Security & Counter Terror Expo 2018, held in London on Tuesday 6 March. The charity, which scooped the National Counter Terrorism Project Award for its early response initiative, aims to help civilians ‘Be Prepared Not Scared’, by educating individuals, communities and organisations with the medical knowledge to help improve outcomes and save the lives of those injured by a deliberate attack, through the use of its informative smartphone app and pocket guide. The Counter Terror Awards, hosted by Counter Terror Business magazine, aim to highlight the contributions of organisations from the UK and overseas to reducing the threat from global terrorism, ranging from Counter Terror Policing to Counter Terror Education. Since its launch in January 2017, citizenAID has released a free smartphone app, online familiarisation videos, a pocket guide and education materials for both adults and children. The charity has also launched a range of innovative and affordable equipment for use during emergency situations, such as its patented Tourni-Key product, which can control life-threatening bleeding. Brigadier Tim Hodgetts, co-founder of citizenAID, commented: “We’re both honoured and delighted to receive this award, and would like to thank everyone who has helped us get to where we are today. There was strong competition in each and every category, so it was a pleasure to have been shortlisted alongside so many other incredible organisations, let alone win. “The success of citizenAID is determined by the communities and individuals who share information and help one another to understand what to do in a traumatic situation such as a bombing or shooting. Now more than ever, I believe that our message is essential – being prepared and ensuring the public understand how they can save lives really matters.” FURTHER INFORMATION http://awards.



Advertisement Feature

Leaders in aerial inspection, UAV design and manufacture As the tasks Unmanned Aerial Systems (UAS) are used for become more complex, the challenge to match the machine to the job also gets more difficult. For the industry to progress these challenges need to be overcome using innovation to match the hardware and software to the demands of these varied applications ACP Aviation is committed to addressing these challenges by providing a total design solution driven by what is possible rather than what is already available. The industry currently relies on existing off-the-shelf heavy lift platforms (e.g. DJI Matrice 600) as the base system with the required payload and gimbal often crudely integrated. This means ground control stations (GCS) are typically rudimentary and often limit payload control. ACP’s design philosophy starts with the intended application and works back to design a suitable, integrated solution. This task-focused design approach encapsulates hardware, software, command and control and user experience. The company believes this provides a true UAS rather than an improvisation with multiple systems. ACP started its journey as UAS operators and continues that role today alongside its manufacturing and training operations. Whilst operating the UAS, several recurring challenges presented themselves. The wet and windy British climate, limited camera options on existing UAVs, restrictive software and inherent challenges with data management. Following significant market research, the decision was made to design and build their own systems rather than wait on technology to catch up with their demands. This started the long journey of R&D and ultimately gave life to the manufacturing arm of ACP. To facilitate the company’s design ethos, ACP has structured its capabilities to

cover the multi-disciplinary nature of UAS production. In house capabilities for 3D printing, CNC machining, carbon fibre moulding, electronic design and software programming begin to blend the necessary elements and highlight how wide reaching the demands are of each project. Couple those skills with ever evolving UAS technology and you have the recipe to create bespoke UAS perfectly matched to their application. This bespoke approach also allows ACP to stay embedded within projects and offer continued support and development to keep your system up to date and fit for purpose. Forestry Commission Hyperspectural Early in 2018 The Forestry Commission Scientific Research Department approached the market to invite tenders to provide a UAS with an integrated hyperspectral camera for their research program. The project aim is to collect hyperspectral imaging of vegetation to identify stress levels, a key indicator of plant health. The very specific camera requirements limited the available options to a handful of suppliers. In response to the project brief, ACP gathered information on available hyperspectral sensors capable of meeting the task requirements. Following a detailed comparison, they selected the Resonon Pika L. With the sensor identified the next design stage was to identify a gimbal design to match the camera. ACP’s in-house

design team produced multiple CAD designs and 3D printed prototypes to identify the best solution. With the payload designed the next hardware stage was to develop a UAV to carry it. Redundancy and stability are key, especially when flying expensive, complex sensors. To give sufficient lift to the platform and incorporate the highest level of redundancy the decision was made that a coaxial octocopter was the most suitable platform. In addition to the platform layout they also elected to design a weather resistant platform. The body design and propulsion system protect the system from moderate rainfall and are capable of withstanding 55mph winds. The final design stage The final design stage is largely focussed around the user experience (UX), covering the design of the GCS, software and data management. With everything finalised the system is built and put through extensive testing. It has now been delivered to the Forestry Commission and training provided for their staff. In the early stages of the project, ACP continues to support the customer to ensure the system matches their requirements. It is plain to see that the design solution provided by ACP is a significant step forward in how customers can expect UAS to be tailored for their operations. Looking forward to the rest of the 2018, ACP is working on several design and supply projects, including a thermal solution and a custom system for law enforcement use. The company is growing its flight operations where it can deploy their market leading solutions to all existing fields of the UAS market. Of particular note is ACP’s inspection platform which utilises a Canon 5D camera and professional lens to produce excellent high-resolution stills for analysis. This, combined with their all-weather capability, ensures that even the most demanding inspection schedules can be met. It allows operations to be planned to ensure minimal down time of systems for inspection and the lowest impact for your workforce. ACP’s design team is happy to engage with any potential clients to run an initial feasibility study and discuss how ACP can work with you to meet your requirements. ! FURTHER INFORMATION



UAV Photography

Providing aerial footage for local authority services Photographer Andrew Bryson started flying UAV (drones) five years ago and has been lucky enough to been involved in some fantastic projects all over the country. With projects having ranged from the Morpeth Northern Bypass and the North Sea Tall Ships Regatta, to working with film production companies and Argos, Government Business looks at some of his work Morpeth Northern Bypass/ Northumberland County Council Morpeth Northern Bypass is 2.3 miles (3.8km) long extending from Whorral Bank Roundabout on the A197 north east of Morpeth, westward to the A1 trunk road. The bypass comprises of a 7.3m wide single carriageway with a separate 2.5m wide combined cycleway/footway. There was a new interchange creating easy access to the A1. The project involves constructing four road junctions, two bridge structures, two underpasses and

one mammal tunnel to be constructed along the route of the bypass. The project also required aerial monthly reports of the project, timelapse footage from masts of major works, aerial footage of work being carried out and 360° photos for Google Street View. Gary Mills, project manager at Northumberland County Council, said:

“Morpeth Northern Bypass was the first to construction scheme on which we employed a drone. It proved to be a valuable tool for both us (NCC) and the contractor for monitoring progress. The aerial photography was particularly useful at the monthly project board meetings where it was used to talk the board members through progress and issues on site. The aerial photography was also "

“Morpe Northe th rn Bypass w a s the first c scheme onstruction employ on which we e It prove d a drone. d valuabl to be a e tool”



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Whitley Bay: Premier Inn

Whitley Bay: St Marys Lighthouse

# used on the scheme website to publicise the scheme and keep the public informed.” Lindisfarne and John Reid Road Roundabouts/ South Tyneside Council A major commuter route in Tyneside is to be improved to help reduce accidents and ease congestion. The scheme to upgrade the Lindisfarne and John Reid Road roundabouts aims to improve traffic flows for drivers entering and leaving South Tyneside. Work carried out on the project included aerial overview of the finished project and aerial traffic surveys of the rush hour traffic. Whitley Seafront Master Plan Overview/North Tyneside Council The Whitley Bay Seafront Master Plan sets out ambitious plans to regenerate the coastline between St Mary’s Lighthouse and Cullercoats Bay. The project is a mix of council and private

Whitley Bay: Spanish

There was a new interchange creating easy access to the A1. The project involves constructing four road junctions, two bridge structures, two underpasses and one mammal tunnel to be constructed along the route of the bypass sector developments and involve more than £36 million of new investment at the coast. Work carried out on the project included an aerial overview below the project started, timelapse footage from masts, aerial footage of work being carried out and 360° photos and footage. Graham Sword, senior manager for Regeneration, North Tyneside Council, commented: “The aerial footage captured showing the coastline at Whitley Bay has

proved an extremely useful and successful visual tool to communicate the numerous regeneration projects included in our Seafront Master Plan. We were really pleased with the footage, which had a very professional look and met our brief well, and the film has also captured the public’s imagination.” ! FURTHER INFORMATION





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In January 2018 a report by Max Hill QC, the Independent Reviewer of Terrorism Legislation warned that terrorists are being ‘remotely radicalised’ online in a new trend driving a rising threat to the UK. Worryingly, the report highlighted that methods of attack are diversifying as plans become harder to detect. Stopping terrorists in their tracks before plans come to effect is always the preferable outcome. However, with terrorist radicalisation increasingly happening in cyber space, government security forces are under immense pressure when it comes to pin-pointing individuals or groups that pose the highest risk to the British population. Reflecting on current operations, the Director General of MI5, Andrew Parker, recently said that the tempo of counter-terrorism operations was the highest he had seen in his 34-year career. With terrorist radicalisation and planning dramatically changing from just a few years ago where would-be terrorists were using text messages, meeting up in person and buying

incredibly hard to safeguard against terrorist attacks. When considering appropriate protection against terrorist attack, a challenge for designers and planners is balancing urban design principles against the implementation of effective counter terror measures. That is, creating an environment that retains and attracts people to places whilst also keeping them safe and secured Protecting the public against attacks. Invisibly integrated Terrorist targets typically focus on areas components such as structurally enhanced open to the public with dense populations in bus shelters, lamp columns, benches or order to cause the highest possible damage cycle racks can help prevent vehicle–borne and loss of life possible. As seen in recent attacks on pedestrianised areas while attacks across Europe, a huge amount of maintaining practical aesthetic appeal. damage can occur in a very short timeframe. Other hostile vehicle mitigation (HVM) Therefore, it is crucial that spaces open to the techniques include making use of bollards, public – whether internal or external – concrete planters and other physical have a basic level of physical architecture, or more mobile security at all times. S ecurity solutions such as water or As seen in the forces a sand filled barriers that are Westminster and re under i lifted into place to provide London Bridge some, but not guaranteed, attacks, outside pressur mmense e protection. Rudimentary spaces can be w comes h temporary solutions to pin-p en it individu ointing may also include other als or g vehicles – potentially r o ups that po emergency vehicles – and highest se the boulders, concrete blocks risk or other heavy objects popula to the that can be relatively easily tion moved at reduced cost. bomb-making materials in local shops, it is more important than ever that the necessary physical measures are put in place as the first line of defence should a planned attack go undetected. Without effective physical security in place, the devastating consequences of attacks are severely multiplied.

Written by James Kelly, chief executive, British Security Industry Association

Addressing the rise in terrorist security threats last year, James Kelly discusses the importance of ensuring a physical security presence across national infrastructure to ensure there is always a basic level of physical defence at all times


Maintaining a basic level of physical security

Blast resistance Protection against explosive or penetrative (ramming) attacks is another consideration when it comes to physical counter terror measures in spaces open to the public. External barriers or a strengthened perimeter will help prevent terrorists accessing crowded areas such as stadiums, concert halls, museums or retail centres. Similarly, building materials can play a crucial role. By using materials which have a reduced risk of fragmentation such as blast resistant glazing and structural design which reduces the risk of building collapse, the devastating effects of explosions in public spaces can be dramatically reduced. Where possible doors and locks should also be able to withstand entry from armed intruders. To achieve this, good quality five-lever mortise locks can be fitted to doors, or better still, high security cylinder locks. Doors should also be strong and in good condition, complying with the essential British " Volume 25.2 | GOVERNMENT BUSINESS MAGAZINE



We have been training rst aid and running open rst aid courses for over 2 years and currently have many trainers and assessors working with us. We are dedicated to customer service and care about our clients. Director Pat Whitlock has in the past worked for ritish Airways understands the need for delivery of exceptional service. It is this customer service experience that we bring to the rst aid training industry. Our style is keep it simple with usually no medical argon or long medical terms bringing rst aid training within reach of most people. We believe rst aid is about saving lives not remembering long medical words. CONTACT US Website - Email - Phone - 0208 845 7676

A Family Company with Public Safety at its Heart With a background in Policing and Security for three Olympic Torch Relays (Beijing, Vancouver and London), Notting Hill Carnival, London and Edinburgh New Year events, our team knows what big looks like. However, while it is easy to make safe the event when money is no object, what about the other 99%, where resources are finite. With current events ranging from Edinburgh Hogmanay to the Surrey Heath Show and having led on the safety planning on Notting Hill Carnival to this year’s Todd in the Hole, we understand the range of events and what works where. Moreover, we see ourselves as an investment for the future. We believe in the old saying ‘give a man a fish and he eats for a day, teach a man to fish and he can eat for life’. Yes, if you wish we can come and write a safety plan and deliver it year on year, but, we would rather support you as you write and deliver it yourselves, so one or two years later, you can stand alone and deliver that and many other events safely. It’s a dreadful business model but we believe it is the right thing to do. Our recent and current clients include those in all three UK emergency services as well as local authorities, security companies and event organisers from all over the UK. We are also engaged in delivering safety at events in four US States as well as Toronto and Vancouver.


WHAT WE OFFER: Crowd Safety: Planning, Design calculations using base models (DIMICE, APR, RAMP) for crowd flows during: Normal, Emergency and Evacuation phases using: Maths, Physics, Psychology and Behaviours, Delivery of these on site by our experienced team. Event Safety: Writing or supporting ESMPs, Risk Assessment and RAMS, Delivery on site by an experienced team. Training: We train: Police Fire, Local Authorities and Security Companies in the UK, US and Canada which includes: Crowd Management, Event Safety Management, Safe Site Management, Plan Writing, Working in SAGs. Safety Advisory Group Consultancy: We co-wrote: ‘The UK Good Practice Guide to Working in Safety Advisory Groups’. We provide a Consultancy service to SAG members and event organisers covering: SAG Powers, Terms of Reference, Challenging poor event organisers, Presenting to a SAG, Managing a bad SAG, Reviewing SAGs to ensure currency and legitimacy. Testing, Review and Exercising Services: Using practical scenarios rather than unrealistic demands we: Write and deliver Table Top exercises, Review events that might be enhanced, Debrief events that require improvement, Exercise plans to improve delivery capability. Please feel free to contact us under no obligation, we promise not to chase you. Call Eric or Dawn Stuart on +44 (0) 1926 813914 Email: We will be more than happy to give you an idea if/how we can help you.




When considering appropriate protection against terrorist attack, a challenge for designers and planners is balancing urban design principles against the implementation of effective counter terror measures # Standard PAS 24-1 ‘Doors of Enhanced Security’. Locks should also be fitted to windows, especially those that are on the ground floor of a building or accessible – such as from a flat roof. Where windows are out of sight of CCTV cameras, a grille or shutter may also be necessary. Making use of robust groundfloor façade materials will help to provide cover in the event of a firearms attack. Building management facilities It is vital that building management systems are put in place with counter terror measures in mind. For example, by separating general heating, ventilation and air conditioning systems for entrance areas, delivery areas and mailrooms from those occupying the central spaces of a building it is possible to safeguard a large percentage of the building’s population from air-borne or chemical attacks. In order to prevent attacks making use of hazardous materials that may already be stored on site or nearby, potentially dangerous materials should always be stored a safe distance from a building. Outbuildings also

require a high quality lock in order to protect their contents. Where possible, communication systems, such as public-address systems should also be installed to pass on advice to members of the public caught in a terrorist attack. Counter terror training Another effective way of maximising physical security measures across the UK’s national infrastructure is exposing those who work in public spaces day-to-day to effective counter terror training so that in the event of an attack they are able to provide on the spot support and advice. Project Griffin, the national counter terrorism awareness initiative for businesses produced by the UK’s National Counter Terrorism Security Office is an effective resource in this regard. For years the initiative has been equipping private security officers with invaluable counter terror training so that they are able to gain a better understanding of the threat of terrorism, what to do in the event of an attack and how to recognise and report suspicious activity. This sort of increased collaboration

between the public and private sector is vital when it comes to tackling terrorism. An integrated approach While physical security measures are crucial in their own right when it comes to protecting the public from increased threat levels, they are most effective when used in collaboration with electronic security systems such as CCTV and alarm systems. For example, perimeter fences are now integrated on many sites as part of a comprehensive solution, fitted with devices that can detect vibration, or video surveillance measures that can be placed strategically along the perimeter. Ultimately, no matter what combination of physical and electronic measures is chosen, the most important ‘box to tick’ is that the chosen security products and services are provided by a reputable supplier who meets with the relevant standards. After all, a site is only ever as secure as its weakest link, and skipping corners when it comes to quality can have catastrophic effects. An experienced security consultant can carry out bespoke security practical site assessments which consider the existing architecture of a building, its facilities systems, whether HVM measures would be practicable as well as many other security considerations. Members of the BSIA’s Specialist Services section have a wealth of expertise and experience and are able to provide guidance on a range of counter-terror related security products and services. ! FURTHER INFORMATION



The Business Show

28,000 startup and SME owners to attend the 39th Business Show Ahead of the May event, Government Business sat down with the marketing director for The Business Show, Hassan Allan, to get insights into the event and its future On the 16-17 May, the UK’s most ambitious SME owners, startup owners, creative leaders and decision makers will take part in what is being Europe’s largest business event. The most influential minds in UK’s entrepreneurial world such as Sushi Simon Woodroffe, founder of YO!, Ben Jeffries, the UK’s leading figure in influencer marketing, Liam Hackett, of the UK’s top 20 entrepreneurs in 2017, as well as Top Gear’s original Stig, now renowned investor, Perry McCarthy all taking to the stage. What can you tell us about The Business Show? The Business Show is a hall-of-fame event in the UK market and it’s a necessity in order to bring SME owners and startup owners all in one place in order to take their businesses to the next level. It has been running for 19 years and each year continues to evolve and do something different for both our exhibitors and audiences. The amount of success stories we’ve had so far from both visitors and exhibitors is quite incredible and the reason we love doing what we do. The Business Show has always been free-to-attend and to this day is what makes it so successful. The fact that tickets are free means we get a huge attendance which in turn generates more ROI for our exhibitors.

from The Business Show – which attracts over 25,000 businesses – to sector-specific events such as Legalex, Restaurant Tech Live and Elite Sports Expo to name just a few. What are the main challenges in organising the event? Our main challenge is make sure we offer our attendees the best experience possible, and by that I mean the content we have at the show. The Business Show is not just a trade show, it is an educational hub and the success is built on an ethos of delivering outstanding educational content that draws highly targeted audiences and offers an engaging visitor experience. This is achieved through the hard work, dedication and passion of our versatile and growing team.

How are you positioned on the UK business events market? The PRYSM Group, the company behind Busines s Show h The Business a s Show brand, a lw been fr ee to a ays is one of ttend. It is wh the fastesta t m ake growing so succ essful a s it and most genera progressive tes mornd exhibition e ROI for organisers in o u r exhibito the world. We rs remain independent and have spent the last 19 years running more than 30 of Europe’s leading B2B trade events across the UK. Year on year we grow as an organisation as our events establish themselves as market leaders in their various sectors. Our well-run and well-attended exhibitions range


What were the results of the last editions of the show? All the events were packed and to our delight, people left with their expectations exceeded. We know this because we had a great take-up on stands for our

The Business Show

2018 event and this is down to our visitors being well educated, understanding what they need to grow their business and going out on the show floor and acting on it. How would you characterise this year’s event? There is a continuous hunger for being inspired nowadays. People love the feeling of being inspired and that’s what we thrive to do each year. When we choose the keynote speakers, we have the mindset that every business owner or future entrepreneur who attends The Business Show will leave with at least that one golden nugget of information that will change their business for the better. What are your plans and expectations for the event happening on the 16-17 May? We expect over 25,000 visitors and all of them will have the chance to meet in person some of the UK’s brightest and most successful entrepreneurs. Simon Woodroffe, Liam Hackett, Ben Jeffries and the original Stig are just a few of the names that we are blessed to have at this year’s event. Just to get a taste, for the May 2018 event we expect to have 250 seminars, 350 exhibitors, 170 interactive masterclass sessions, networking and funding opportunities

The Business Show is not just a trade show, it is an educational hub and the success is built on an ethos of delivering outstanding educational content that draws highly targeted audiences and offers an engaging visitor experience and to top it all off, Google Digital Garage and Facebook will make a return with a special keynote seminar. What can the exhibitors expect different for the future? This year we created a floorplan in which all exhibitors, regardless of what they sell, are identifiable to our visitors, but still able to Ad option be located at prime positions on the floor

plan. Last year we had specific zones with themed content and exhibitors. We are still continuing to have themed seminar halls so the content is easily accessible to our visitors, but our exhibitors will benefit further from the increased ROI from better locations. ! FURTHER INFORMATION 1 02/04/2018 19:33:30









Would you like to earn extra income and build your own successful business, marketing Forever Living’s ethical, natural products, in the health and wellness sector? Aloe Michael would love to help you realise your goals. Come and meet us on our stand YBC2 at The Business Show 2018 or call me on 0203 893 8107 for more information.



CV Show

Queueing for the latest commercials

temperature controlled Pharmaceutical delivery van. With legislation now demanding many pharmaceuticals are delivered by temperature controlled vehicles the addition of a factory fitted conversion to the Master range significantly enhances the customer proposition. In addition, the Renault Tech Master parcel delivery van will make its first appearance in the UK. With a walk-through bulkhead and racking designed in conjunction with UPS, this factory fitted conversion is ideal of parcel delivery companies.

Taking place on 24-26 April, the Commercial Vehicle Show will show visitors the latest vehicles, products and services to help them operate and maintain a safe and efficient commercial fleet The future of the road transport, distribution and logistics will be at the forefront of the 2018 CV Show, which takes place on 24-26 April at the NEC in Birmingham. At the heart of this year’s show will be the latest technological innovations, advances in design and manufacturing, and concepts for the products of tomorrow. Highlighting the technical innovations occurring in the sector, the CV Show Innovation Hub will be returning for 2018, following its hugely popular debut last year. The Innovation Hub will run continuous sessions each day and a line-up of industry speakers is being assembled. This free-to-attend forum is designed specifically for show visitors and their businesses to prepare for the years ahead. Already lined up are experts from DVSA, TRL, Autogas, the World Economic Forum, Skills for Logistics and FreightShare Lab. Andy Salter, managing director of Motor Transport, the publication hosting the hub, said: “There is so much innovation going on in the market, it makes the Innovation Hub a really exciting initiative,” explained Andy. “We’re building a programme with some great speakers who will be talking on a range of topics: Truck platooning, autonomous vehicles, truck technology, alternative fuels, collaboration, blockchain. It’s going to be a great three days”. Amongst the advanced technologies appearing at the show will be the latest in driver safety and assistance systems, cloud-based vehicle management software, and innovative production techniques that reduce waste, improve quality and increase efficiency. The vehicles The Commercial Vehicle Show offers visitors the chance to see a range of vehicles, products and services that can help them to operate a safe, efficient and effective commercial vehicle fleet

Vehicle manufacturers exhibiting at the 2018 Show include MAN Truck and Bus, Citroën, Fiat Professional, Ford, Isuzu, Iveco, LDV, Mitsubishi, Nissan, Peugeot, Renault, SsangYong, Toyota and Volkswagen. Renault Pro+ Commercial Vehicles will display a range of vehicles on its stand, led by the Master Z.E., the second all-electric panel van added to its range, with deliveries starting in Q4 2018. Well suited to urban deliveries Master Z.E. uses technology from the multi award-winning Kangoo Z.E.33 to offer customers a well-tested and reliable all-electric drivetrain, with a real world driving range of 74 miles. The Kangoo Van Z.E.33 will also be making an appearance with a fridge van conversion. With its own bespoke power unit integrated into the van, the fridge unit does not draw power from the 33kW battery and therefore does not reduce the real world 124 mile range. Other highlights include a UK debut for the latest Trafic Camper Van conversion, with a pop-up roof, rotating front seats, solar panel and foldout bed just some of the features. The new Aluminium Tipper fitted to the Master double cab will also be on show, with the conversion weighing less than conventional steel-bodied tippers, the payload is higher. Renault Tech is the line of factory-fitted conversions offered by Renault. On display from the range will be the Master

Business packs Volkswagen Commercial Vehicles will be showcasing its Caddy, Crafter and Transporter vans, as well as explaining its new range of specification packs tailored to suit the needs of businesses large and small. The packs add items of specification which business customers most frequently specify. Not only has Volkswagen Commercial Vehicles worked with customers to establish what they need on their vans, it’s also collaborated with influencers, resulting in a residual value uplift of up to £450 on models with business packs. The Caddy business pack can be added to the Startline model for £950 and adds an alarm, rear parking sensors and air conditioning (saving £520 if you were to add these options individually). This is on top of an already generous spec which includes front assist including city emergency braking, a five-inch colour touchscreen infotainment module, leather multi-function steering wheel and electric windows with electrically heated and adjustable wing mirrors. Prices for the standard Startline start at £14,155. Two petrol and two diesel engines are available. The Transporter, Volkswagen’s best-selling van is also available with a business pack on Startline models for £975 (saving £510 if you were to add these options individually). In this case, an alarm, rear parking sensors and air conditioning are also added, and are joined by a bulkhead. Prices for the Transporter Startline are from £19,870. A business pack with alarm, front and rear parking sensors and air conditioning can be added to Startline and Trendline Crafter panel vans for £1,250. In addition the pack for the Crafter adds two remote folding keys with the alarm and an overhead "

At the hea of this y rt show w ear’s latest te ill be the innovat chnological io in manuns, advances and the facturing, p of tomoroducts rrow



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Heavy goods vehicles With Brexit, new technology and air quality measures driving change in the way goods move across borders and through the supply chain, logistics has never been more important to the UK. The CV Show will showcase the latest heavy-goods vehicles serving the logistics sector. Cartwright Group, for example, will be showcasing the latest designs of their vehicles. Improved fuel consumption, urban delivery solutions and increased capacity are themes which will feature highly in the Cartwright products being displayed this year, all designed to meet ever increasing market demands. Staff from Cartwright will be on hand to give a guided tour of the vehicles being presented at the show and to discuss the Group’s full life service offering including in-house financing, rental and fleet management. Cartwright

Conversions will be running its own stand displaying their most popular welfare and racking vehicles, having gone from strength to strength in the past 12 months to increase its product range and production capabilities. Workshop and Cool Zones Following the continued success and popularity of two specialist sectors, the show will once again feature Workshop and Cool zones, which will be features in themselves. The Workshop zone in Hall 4 will be the shop window into a massive range of products covering everything needed to keep vehicles running at maximum efficiency, from OE components and replacement parts to maintenance management systems, garage, workshop and bodyshop equipment. For those transporting temperature-controlled goods the Cool zone in hall 3A is an essential visit. A huge range of refrigerated vehicles and bodywork, side by side with the latest fridge units, monitoring equipment and other products specific to cold chain operations will be on display. Vehicle tracking Vehicle tracking specialist Trakm8 will showcase its RH600 4G telematics camera, which was launched last year to selected fleets including Iceland Foods and Calor Gas. It is now in full production at Trakm8’s UK manufacturing facility in the West Midlands. Integrating telematics with live-streaming dash cam technology in one compact device, the RH600 provides

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fleet managers with the insights they need to improve safety and reduce costs. The combination of a camera and a telematics unit minimises the cost and down time of buying and fitting separate devices. It also means that users only require a log-in to one portal in order to access both vehicle tracking data and camera footage. The leading-edge 4G dash cam can be fitted with either a single or a dual camera that monitors the driver as well as the road ahead, delivering a combined 280˚ degree field of view. The camera has live-streaming functionality and is designed to deal with low-light or high-contrast lighting conditions. It also features a full suite of telematics applications, including vehicle tracking, driver behaviour, CAN Bus and tachograph integration, and Trakm8’s market-leading vehicle health alert capabilities. From truck, van and trailer manufacturers to fork lift trucks, insurers, tyre companies, telematics, training providers and fuels and lubricants suppliers, the CV Show is the one-stop-shop for everyone involved in the CV world. Rob Skelton said: “The bigger show area in 2017 was a huge hit and saw over 400 exhibitors and more than 20,000 visitors. We encourage visitors to register now for a free entry pass, ensuring they receive important updates in the run-up to the event.” !

CV Show

# storage compartment in the cab to store documents and other items (saving £1,320 if you were to add these items individually). Prices for the Crafter start at £24,640. Commenting on the line up of vans, Rob Skelton, CV Show director, said: “One of the great things about this show is that it clearly demonstrates the diversity and adaptability of the UK’s LCV sector. Not only do we have key manufacturers offering British customers some of the best vans and light trucks in the world, but we also have UK-based convertors and specialists who are able to transform those vehicles into bespoke products that are built for very specific purposes.”


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Revolutionary Parking solution for two-wheelers

or other public car park facilities, in which to leave your equipment owing to security reasons.

MotoParking Solutions Limited is an innovative company researching and developing engineering solutions for the automotive field. This parking system was developed from intensive work by the design team. It is a novel utility for users of motorcycles, scooters and bicycles that maximizes the agility and convenience of two-wheeled transport.

The construction material used is stainless steel (A1S 304) with a support plate made of galvani ed steel (for floor anchorage) and a cut-resistant chain coated in anti-shock fabric. The coating of the unit is waterproof and resistant to corrosion. The units also feature an autonomous air circulation system that is able to maintain a constant temperature. The exterior design of the cabinet can system results are more resistant than a be customi ed with an adhesive film, making it a powerful advertising medium boot of a car or a mobile rubbish bin. able to reach a well-defined target, MotoParking Solutions Limited is useful to promote a company image. the official UK distributor for the MotoParking brand. Our team have Convenience, Environment, found all the biggest retailers are Promotion: interested in giving more accessible and intuitive services to their clients The units were designed as a forward making themselves more distinguishable thinking parking solution for customers from the rest of the retail world and around the world. The units are already creating more customer loyalty through in place in cities such as Paris, London, convenience. Corporate, governmental Madrid, Barcelona and Lugano for and civil institutions have also embraced customers who prefer the agility and the MotoParking units to encourage convenience of two-wheeled transport staff travel to work on motorcycles, and for those who are environmentally scooters etc. This utili es limited aware. In these Metropolitan cities motorcycles become especially relevant available parking space more efficiently when it comes to faster, more convenient and can more than double the user capacity. It also provides a safe storage transportation being a far more agile environment for quality rider equipment and less polluting vehicle. out of office areas and promotes safe Thus, MotoParking becomes a tool for riding. intermodal mobility, convenience and a greener future promoting the means The provider believes that new mobility of two-wheeled transportation like systems will be the challenge of the motorcycles, scooters, e-bikes and of future and thanks to its’ integration with course, bicycles. apps and smart systems, MotoParking As far as security is concerned the can become one of the elements of units have been tested by a UK innovation for motorcycle parking public transportation company for the solutions. containment of explosions and the

MotoParking Solutions Limited offer its’ users a practical storage space for helmets and apparel as well as a secure way to lock their two-wheeled vehicle in place, owing to its’ 8-mm cut-resistant chain. It features a closet container with a number of accessories inside which allow the positioning of the users’ equipment, making parking a more relaxed and hands free experience for motorcyclists. MotoParking Solutions Limited relieves its’ users from fear of theft of both motorcycle and safety clothing also allowing an unencumbered shopping experience. Research has found that there are no existing indoor closet cabinets in Shopping Centre Complexes

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Parkex 2018

Celebrating innovation and integration in parking On 13-14 June, the parking sector will come together at the Ricoh Arena, Coventry, for Parkex the British Parking Association’s flagship event sponsored by Phoenix. Government Business looks ahead to the show Parkex 2018 is bigger and better than ever and is a must attend event for anyone in the parking profession and there’s huge anticipation building for what’s on offer at the show this year. Over two days visitors can expect a revamped Hub Programme where panel-led sessions with sector experts will discuss a range of topic including; the importance of data harmonisation; electric vehicles; design innovations to shape future parking structures; and the positive parking agenda and what we can all do to challenge current perceptions of parking. By popular demand a GDPR refresher session will be delivered in partnership with JMW Solicitors, aka BPA Lawline. We will also be taking a trip down ‘Exhibition Road’, showcasing the evolving fashion of parking attendants, wardens, civil enforcement officers and marshals over the decades, highlighting the most innovative products and services on offer at the show. As well as the Hub, Parkex will see the return of the Local Authority Parking Summit and in a new addition for 2018, a session for the Retail & Leisure interest group. Both of these discussion led sessions present fantastic opportunities for visitors to ask questions, highlight specific issues and learn about the changes that are taking place to improve the parking experience.

of Tim Daniels, director of Videalert, Kevin Stringer, business development manager of Electric Blue, Natalia Silverstone, senior consultant of PodPoint, and Dan Hubert, CEO and founder of Appy Parking. In addition to this, another panel will provide best practice solutions to the theme of ‘Designing and maintaining car parks: What are the innovations that will shape the future?’. The panel consists of Russell Simmons, director of Stripe Consulting, Louis Fourie, director of Clayton Fourie Consultancy, Mark Potter, director of Potter and Holmes Architects, and Jade Neville, client account manager for Legion Parking, part of OCS. As with most industries, there is an intensified focus in the parking sector at the moment on GDPR. With the new regulations now in full force, how are you adapting to the changes? JMW Solicitors will be on hand to provide further compliancy advice and answer the pressing questions you have now the regulations are in place. The Day 2 Debate will focus upon the ’Positive Parking Agenda: What are you doing to improve the perception of parking?’. The panel consists of Anthony Eskinazi, founder and CEO of Just Park, Graham Titchner, head of Service for Parking Services at City of York Council, and Jim Daniels, parking manager at Gloucestershire County Council.

Confirmed seminar sessions The Day 1 Debate will focus upon ‘The future of parking: Electric Vehicles, autonomous driving & the importance of data’ and will be chaired by Spencer Palmer, director of Transport and Mobility at London Councils. The panel for this debate will be made up

Innovation Trail And back by popular demand is the Innovation Trail, which will show off the latest products and innovations.

Demonstrating new products, services and sector leading innovation has always been at the heart of Parkex and this year will be no exception. Highlighted on a select group of exhibitor stands, the Trail can be tracked by visitors across the exhibition floor, with on-stand experts available to explain the benefits of their product or service. When planning your visit make sure you include the Parkex Social event in Bar 87 at the Arena from 5pm on Weds 13th June. This fun, informal social event is free to attend for visitors and exhibitors and will include welcome drinks, light supper and fun casino. We’re really looking forward to welcoming everyone with an interest in parking to the UK’s and Europe’s biggest and best parking show, sponsored by Phoenix. Effective parking management enables people to move around freely and easily and is a significant contributor to everyone living in a cleaner, safer, more accessible and sustainable world. About the BPA The British Parking Association is a not-for-profit organisation with 50 years’ experience of leading the sector. We are the largest, most established and trusted professional association representing parking and traffic management in Europe and the recognised authority for parking in the UK. Our diverse membership includes technology developers and suppliers, equipment manufacturers, learning providers, consultants, structural "

Parkex 2018 y db is stage Parking ish the Brit tion and is Associae’s largest Europ d parking e dedicat vent e


Commend: Specialising in car parking communication systems for over 20 years Over the past few years now Commend has been watching with interest the steady movement within the parking industry toward enhancing the customer experience while maintaining a sensible cost of delivering such services. Commend has been busy working on new features to add to its platforms to allow for all kinds of customer focused enhancements, many of which come at no additional cost, such as the ability to add individual voice messages to each station to replace the old style simple ringing as a reassurance that your call is important, hands free loop generated announcements, automatic responsive volume levels from our end station which adapt to ambient noise level and many more. Commend is also very aware from observation of trends within the industry that many believe that the best way to deliver a quality repeatable and advanced customer experience is from centralised control room solutions. With this in mind, Commend is extremely careful not to lose sight of the very real needs and specific requirements of the control room operations, from management through the operators themselves in delivering the new expected higher standard of customer parking care. When Commend


develops new products and solutions, it listens and concentrates its research and development efforts toward products and features its customers actually want or need. For these type of environments, from a single operator to a multi operator solution, Commend offers multiple options from a simple handset all the way up to a fully featured graphical user interface (GUI) which continues to evolve an innovate with newer and better graphics and reporting with every subsequent version. Continuing to innovate with the introduction during 2017 of a whole new range of hybrid intercom modules which


simply means end stations can now work as either a SIP telephony based solution to suit even the most basic and cost conscious requirement and without additional cost, the same station can also be configured to connect to one of the company’s full IoIP Server solutions should the project expand beyond the simple requirements. For more detail on any of these features and so much more, visit Commend at Parkex 2018, booth A28, and speak with the company’s very experienced parking team over a coffee to discuss your needs. Why not add a touch of futurism and excitement trying Commend’s revolutionary virtual reality parking experience at the Commend booth. See how communication and security equipment can assist in real life situations in the company’s completely custom-made environment, using top-notch technology to transport you to Commend’s very own underground car park. With realistic visuals and perfect audio, you will swear you will have left the exhibition. FURTHER INFORMATION Tel: +44-1279-872020

# and refurbishment experts, local authorities and parking-on-private-land operators. Our mission is to actively represent and promote the parking sector by raising standards and professionalism, advancing knowledge and using our influence to deliver high standards. We support the Positive Parking Agenda, a national campaign to build public confidence in the parking sector by changing perceptions, challenging misconceptions and make the parking experience a better one

for all concerned. In our continuing work with government over a number of years, we have been calling for better regulation of the private parking sector. We welcome Sir Greg’s Knight MP’s Private Members’ Bill that aims to drive consistency and fairness in the private parking sector. ! FURTHER INFORMATION

The British Parking Association has campaigned for a solution to the issue of dangerous pavement parking for some time and, in March 2018, expressed 100 per cent support for its colleagues at Guide Dogs, Disabled Motoring UK, Local Government Association and Living Streets.

Parkex 2018

Councils in the capital have been able to ban pavement parking for many years and it seems a nonsense that local authorities outside London remain unable to do this

The problem of parking on the pavement

A survey, conducted by the Guide Dogs for the Blind Association, found that 97 per cent of blind people have had problems with obstructions and 90 per cent of these have been because of cars parked on the pavements. A study into the attitudes of parking also revealed that 17 per cent of drivers admitted to parking on the pavement once a week or more often, and that 21 per cent of drivers did not think that parking on a pavement constituted as dangerous driving. In a separate publication, Disabled Motoring UK outlined their own policy about a potential nationwide ban on parking at dropped kerbs, on the pavement and double parking, stating that they would like to see people being issued with a penalty charge notice if they obstruct a dropped kerb or block a pavement as it is anti-social, can be illegal and both the highway authority and the police can and should take action. The Local Government Association has also called for local authorities to have the same powers as in London and calls for a ban on parking on pavements throughout the country. They state: “Councils in the capital have been able to ban pavement parking for many years and it seems a nonsense that local authorities outside London remain unable to do this.” Lastly, Living Streets is calling for the UK government to bring changes to the law for legislation to make it easier for councils to control pavement parking. The charity state that we should all be able to walk on pavements without worrying about cars and vehicles blocking our way. They have also conducted research in 2014 which revealed that 73 per cent of people aged 65 and over said that pavement parking was a problem in their local area. Read more at



More More than than ever, ever,citizens citizens expect expect to to have have aa tailored tailored experience experience when when interacting interacting with with institutions institutions and and organisations. organisations.Delivering Delivering such such experiences experiences More than ever,amounts citizens expect to have a tailored isis possible to of possible thanks thanks to huge huge amounts of customer customer experience when interacting with institutions data technologies like data and and modern modern technologies like Big Big Data, Data, and organisations. Delivering such experiences Machine RPA, Machine Learning, Learning, RPA,and and IoT. IoT. is possible thanks to huge amounts of customer data and modern technologies like Big Data, Machine Learning, RPA, and IoT.

More than ever, citizens expect to experience when interacting with and organisations. Delivering suc is possible thanks to huge amoun data and modern technologies lik Machine Learning, RPA, and IoT.

Public Sector Show

Learning at the UK’s leading public sector event Public spending is estimated to hit £3.2 trillion over the next four years. In light of this, political heavyweights and council leaders have joined the speaker line up for the Public Sector Show in June. Government Business previews the event Public spending in the UK is expected to creating the biggest efficiency challenges and reach more than £3 trillion over the course opportunities: digital and technology, finance of the current Parliament in areas such as and corporate, estates and infrastructure, transport, health, education and defence. The and workforce and leadership. Providing the Public Sector Show 2018, the UK’s latest policy briefings and insights, largest public sector event, pioneering best practice case The will see leading figures studies, and in-depth interviews, public from across government the event will give attendees sector n departments, local an opportunity to join and government and interact with some of the work sm eeds to a professional bodies most influential figures in r t e r and be mor discuss how to the public sector on its e e fficient and the drive efficiencies most pressing issues. while delivering Speaking ahead of the technolo use of new gy will b improved services show, a number of leading massive ea for the taxpayer. figures from the sector have The interactive day given their insights for 2018. achievindriver in will see more than Peter Cheese, CEO of the g that 140 leading speakers CIPD, said: “The public sector and thousands of senior needs to work smarter and the use budget-holders and decision of new technology will be a massive makers discuss the state of the public sector driver in that. From moving more services as well as four core themes identified as online through to using chatbots and creating

more advanced analytical tools, technology will create different and more efficient ways of working. However, the sector must engage its people in any change, ensuring they have a voice and to gain better insights into future skills and opportunities that could deliver even better public services.” Alyson Brett, managing director of NHS Commercial Solutions, said: “The NHS and local authorities are facing many challenges linked to the fact that we’re all living longer but new technologies including AI could help take some of the strain out of the system. Worryingly, there’s a growing trend for people to ‘DIY diagnose’ using Google. The technology of the future could stop that by providing people with access to an app that triages them around the health system based on an initial diagnosis.” Other high-profile speakers confirmed for the show include: Jacky Wright, chief digital information officer at HM Revenue and Customs (HMRC); Sir Amyas Morse, auditor and comptroller-general for the National Audit Office; Rupert McNeil, chief people officer, UK Civil Service; Chris Grayling, Secretary of State for Transport; Adam Marshall, director general of the British Chambers of Commerce; and Angela Harrowing, programme director, Asset Efficiency and One Public Estate, Government Property Unit (GPU). Improving performance As well as hearing from inspirational speakers and case studies, more than 150 exhibitors will be showcasing a vast range of products and services that can help the public sector save money and improve performance. Exhibitors include UK Space Agency, techUK, the Crown Commercial Service and the Open University, as well as a wealth of other providers aligned to the four core themes of the event. Corby Ganesh, portfolio director of the Public Sector Show, said: “We have an unrivalled line up of speakers and exhibitors " Volume 25.2 | GOVERNMENT BUSINESS MAGAZINE


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Optimisation that delivers lasting change EventMAP is a specialist scheduling, resource planning and space optimisation provider. Founded in 2002 to address an identified gap in the higher education market, the company provides a combination of consultancy and software tools based on leading-edge algorithms to deliver innovative solutions for timetabling, scheduling and space and resource planning and delivery. Current education clients include Oxford, Cambridge and Lancaster universities and in recent years an expansion into the public and private sectors has seen the company servicing clients such as the MoD, the Metropolitan Police, Channel 4 and a number of large NHS trusts. EventMAP will be at stand D48, discussing solutions for estate optimisation and Smarter Working, Training and



Planning, demonstrating its full suite of software tools and showing how these can be used to deliver sustainable, longterm operational efficiencies. EventMAP’s latest software product, Timetabler TM (Training Management) will officially launch at the show. Developed while working with the Met Police, Timetabler TM is capable of planning, managing and delivering automated scheduling solutions for training courses within any large-scale institution. Flexible, fast and user-friendly, it has been designed to easily integrate with existing systems and administrative practices. FURTHER INFORMATION Tel: 028 9023 6558

A ‘double-edged sword’ Two-thirds of public servants say digital technology and automation will lead to better (68 per cent) and more efficient (65 per cent) public services in the future. However, a similar amount (64 per cent) expect its growing use to lead to job losses, according to a new poll of more than 700 professionals working in central and local government. The poll, published by the Public Sector Show, also found that 38 per cent of public sector workers consider staff shortages and skills to be among the biggest challenges for the sector, with 54 per cent expecting the challenge of building a workforce with the right skills to get harder. The survey marks the launch of the second State of the Public Sector report, which provides an exclusive look at the challenges facing those tasked with delivering, leading and managing the UK’s core public services – including Brexit, finances and funding, technology, automation, recruitment and the workforce. Insights from the report will be used by the Public Sector Show team to help those involved in delivering public services to learn, procure and deliver

Two-thirds of public servants say digital technology and automation will lead to better (68 per cent) and more efficient (65 per cent) public services in the future world-class services to the public. Corby Ganesh said: “There’s no doubt that digital technology provides exciting opportunities for the public sector to ‘work smarter’ when it comes to delivering the services we all rely on. But building a workforce with the right people and skills will be just as vital as technology in ensuring our public services are fit for the future. That’s why we’re delighted to be welcoming an exceptional line-up of speakers and exhibitors to the Public Sector Show to showcase their innovative products and share their experiences and insights into the future of public service delivery.” State of the Public Sector The centrepiece of the content on the day, delivering strategic messages from political heavyweights as well as leaders from government departments and other leading public sector bodies, the State of the Public Sector Theatre delves into overriding top-line themes that pose cross-sector challenges for the public sector, including delivering value for money, transforming digital services and leading organisations to meaningful change.

Public Sector Show

! at this year’s Public Sector Show, making it the must attend event if you want to discuss specific challenges, share knowledge and try out for yourself the vast array of innovative products and services designed to drive down costs, improve efficiency and ultimately deliver better public services.”

Chaired by Hannah White, director of research at the Institute for Government, the agenda for this stream of the show includes an insightful session on ‘Delivering a 21st century Public Sector’, which will examine the content of the public sector, in terms of demographic and political change, as well as the policy landscape for the years ahead. In addition to this, Sarah Pickup, deputy chief executive at the Local Government Association, will present on what happens next for local government transformation. Meeting the twin issues of balancing its commitment to maintain high quality frontline services whilst also pursuing internal cultural and organisational reform creates huge challenges for local government. Pickup will determine what the public expects, and whether this is evolving, as well as the current state of local government financing in the face of continued resource constraints. Seven years into austerity the public sector has achieved tremendous things in maintaining frontline services in the face of difficult decisions. Addressing the need to deliver value for money, a session chaired by the Chartered Institute of Public Finance "

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Public Sector Show

! and Accountancy, Mike Driver, chief financial officer, Ministry of Justice and head of the Government Finance Function, will discuss the £800 billion public sector budget for the year ahead, the priorities and changes to funding and what the government hopes to achieve, as well as the outlook for the future, covering potential pitfalls and opportunities. The National Audit Office publishes more than sixty reports a year ensuring value for money is delivered by public spending. Sir Amyas Morse, auditor general at the National Audit Office, will consider understanding the economy, efficiency and effectiveness of public spending, and the importance of delivering the right outcomes at the right cost, including value for money within the context of meeting the standards of public life. Malcolm Harrison, chief executive of the Crown Commercial Service, will outline his priorities for the year ahead, delivering hundreds of pounds of savings for central and local government and the wider public sector, as well as how the department is improving the quality of service delivery across government and effectively navigating commercial relationships in order to maximum value for money. Transforming digital services Chaired by Geoff Mulgan, chief executive of Nesta, the transforming digital services stream

Over 140 leading speakers, senior budget-holders and decision makers will discuss the state of the public sector as well as four core themes: digital and technology, finance and corporate, estates and infrastructure and workforce and leadership will hear from Kevin Cunningham, director general of the Government Digital Service, on what’s next for the UK’s eGovernment agenda and its support for the ongoing digital transformation of government. This will include covering championing service design – redesigning whole services across government to meet user needs, expanding government as a Platform to make it easier for government to build, iterate, re-use and retire services, improving the availability, quality and use of government data and improving skills, capability and leadership across government. Three leading figures in the UK’s digital transformation programme, Eve Roodhouse, director of Implementation at NHS Digital, Geoff Connell, president of Socitm and Lara Sampson, product owner director, Universal Credit and head of Product

Management at the Department for Work & Pensions, will look at some of the ways technology can be used to revolutionise the interactions between state and citizen. This joint session will cover ensuring the skills and capability is in place to deliver digital change, effectively procuring digital solutions, meeting cultural barriers to adaptive digital change and creating services that fit around the needs of citizens. #

The Public Sector Show takes place at ExCeL in London on 26 June 2018. Registration is free for those working in the public sector. Its sister event will also be held in Manchester on 20 November 2018. FURTHER INFORMATION






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The current hyperbole surrounding both GDPR and Brexit is at times reaching frantic proportions as the demands for column inches seems to surpass the need for insightful commentary. Add into this mix the recent ‘exposure’ of data harvesting from free-to-use social media platforms and is it no wonder that many within organisations are a little punch drunk and are left thinking….now what? With many marketeers using this environment to peddle fear to aid their sales process, I’m often left to wonder if this is indeed Y2K

all over again where the facts seemed to be an inconvenient truth. However, unlike Y2K, the changes on our business horizon are not going to go away in an instant once all those count down clocks hit 00:00.00. Yes, 25 May is a seminal date – when the GDPR will be shrined into UK law – but the real work starts and continues each and every day after that point. Compliance to this piece of law doesn’t require a sprint up to a specific date, it doesn’t require one of the many pop up GDPR compliance services and some generic policy documents; it requires a business wide undertaking where data creation, management and protection is embedded into employee’s

The current eing ges b challen regulators y made b e big tech on th s is where ie companttle lines are the ba g drawn bein


Written by Steve Mellings, founder of ADISA and COO of DP Governance Limited

How will GDPR change the responsibility of the Data Processor and what impact will Brexit have on this? Steve Mellings explores

The Brexit impact To start, let’s address one of the myths regarding GDPR concerning its adoption and the relationship with Brexit. First and foremost, we have already committed to adopting GDPR and so don’t believe that it will go away once terms for leave have finally been agreed and the UK and EU part ways. Furthermore, the draft legislation for its UK replacement – the UK Data Protection Bill – is already going through Parliament and within that, GDPR is prominently featured with the ICO recommending that the two are read alongside each other. The rationale here is sensible and logical; the law itself is actually very good and took a number of years to craft and fine tune, to restart from scratch would be expensive, time-consuming and ultimately fruitless. Furthermore, as the UK will be classed as a Third Country under GDPR it is essential for us, if we are to be permitted to transfer data from the EU into and out of the UK without complex structures in place, to offer equivalent approaches not only to law, but also its application. So, GDPR and the UK Data Protection Bill are reality and whilst many organisations are adopting a watching brief or playing lip service preparation, the risk associated with "

Asset Disposal

Data processing and GDPR: the business case

psyche, business process and third-party management. My article looks specifically at Data Processors, designated third parties who process data on behalf of organisations and the impact which GDPR is going to have on them and those who use them.


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security standards like the ISO 27000 family or specific industry accreditations to reflect the service being undertaken – such as the ADISA Standard. In addition, their behaviour will be governed by defined requirements agreed with the controller and also their willingness to sign up to industry code of conduct. (The latter is currently a moot point as the UK ICO is yet to release guidance on what such codes of conduct will require.) Data processing Another change is regarding the use of sub-processors. Data Processors are not allowed to use subprocessors without the prior written approval of the Data Controller. Complex data processing downstreams is something we’ve seen in various clients at DPG. For one recent GDPR engagement, we helped identify over 40 previously unknown sub-processors within an organisation’s data processing partner network. The issue stemmed from poor or non-existent contracts and service specifications being in place and many of these sub processors were completely unknown to the Controller. All of these are now in scope and subject ! this stance is quickly playing out in front of us. The current challenges being made by regulators on the big tech companies is where the battle lines are being drawn. It’s heartening that it seems no company is out of reach of the regulators or is going to be permitted to ignore the rights and freedoms of data subjects which is the ethos underpinning much of the GDPR – at least not publicly. One key change within GDPR is the relationship between the Controller and Processor. At times this can be complex, depending on data flows as each party, on specific data sets, may be controller whilst the other is a processor and visa versa. What I’ve seen helping several organisations in their preparation for GDPR, is that during the creation of their ‘Records of Processing Activities’, several partners have been identified as being a Data Processor which were previously hidden away from both Infosec and Compliance and largely managed by Contracts/Procurement. Bringing all Data Processors into scope is critical for GDPR as the controller is required to behave in a specific way when selecting, engaging with and then managing Data Processors. Historically, the Processors themselves have been governed by their own due diligence or by terms within contracts, but under GDPR they are brought firmly into scope with a series of explicit requirements for them to comply with. New obligations for Data Processors A starting point is the acknowledgement of current behaviour. Whilst this may come as a surprise to many, it is already a requirement of UK Data Protection Act 98 for Data Controllers to have a contract in place with Data Processors and yet we know many do not. In fact, a freedom of information study, undertaken by ADISA, was able to evidence that approximately 66 per cent of local

With any law change, organisations will fear the impact it will have on their operations and rush to buy services which offer wrap-around comfort. GDPR is something different authorities and police forces did not have a contract in place with Data Processing partners. So what will change under GDPR? Under GDPR, Article 28 outlines a wide range of requirements for Data Processors to comply with. The most obvious is that it is now a legal requirement for a Data Processor to have a contract in place with their controllers. This completes the circle as all parties are now under the same obligation which, in brief, is to ensure they work with each other in a formal and structured way where the services undertaken are detailed and roles and reasonability’s agreed. It’s perhaps interesting to note that a Data Processor cannot process data unless under the written direction, and prior approval, of their controller. In situations where they do process data without this being in place they are not only breaking the law, but, this behaviour would see the Processor being viewed as a controller in their own right (A28 10). Another difference is that Data Controllers are required to show far greater controls over the selection and management of data processing partners. There is now a requirement for Data Controllers to screen their data processors prior to use. Looking for sufficient guarantees of the service being provided including evidence of ‘appropriate technical and organisational measures’ (Article 28 1). It’s here where Data Processors will be required to look to accreditations to evidence this in place. This will typically be general data

to proper onboarding, management and assessment. Without this type of granular review, a data breach in any one of these would leave the data controller almost certainly, holding the liability on their own. With any law change, organisations will fear the impact it will have on their operations and rush to buy services which offer wrap-around comfort. GDPR is something different. No external company or software can make you GDPR compliant, only your organisation can do that. The extension of requirements specifically applying to Data Processors is an excellent move as it makes sense that those third-party organisations to whom data is entrusted are brought firmly into scope. It is unfortunate that many data processors might be smaller and they will view these changes as a huge cost burden. However, that does not need to be the case. The ethos behind the requirements is really about accountability, transparency and structure. In short, formalise what you do, how you do it and ensure that the way you do it protects the data sets which you are processing. #

Join DPG and ADISA at the Data Processing Conference at the NEC on 24-25 April and hear from great speakers on how GDPR will impact on Data Processors. FURTHER INFORMATION



From the Kelpies – the mythical water horses which inspired the famous Andy Scott sculptures in Falkirk – to the Loch Ness Monster, or Nessie as she is affectionately known, Scotland is renowned for its myths and legends. What makes a legend, however, is not always confined to the works of fantasy and fiction. They can be the inventions and innovations of the past. From the telephone and television to penicillin and the pneumatic tyre – even the first cloned adult mammal in Dolly the Sheep – the country has a strong legacy which continues to this day and is being secured for the future. Scotland has recognised for a long time that as well as delivering economic benefit, hosting association conferences, conventions and congresses provides a platform for new ideas, innovative thinking and a spotlight on social change, paving the way for collaborations, research and new discoveries. The country is endowed with pioneering knowledge and world-renowned reputations and business events held in Scotland have access to that wealth of expertise on its doorstep – particularly in key sectors such as energy, technology, financial, life sciences, food and drink, creative industries and medicine. These areas of expertise are driven through Scotland’s centres of innovation, such as the Oil and Gas Innovation Centre in Aberdeen, Scottish Association for Marine Science in Oban, The Roslin Institute in

Edinburgh and Scottish Renewables in Glasgow, producing world-leading research, while bringing innovative products, services and technologies to market. Ideas become legend VisitScotland Business Events’ campaign Legends – using the hashtag #ideasbecomelegend on social media – shines a light on the expertise in those sectors, working in collaboration with convention bureaux, academic institutions, and industry associations. Legends showcases why the world should choose Scotland for their next event, where opportunities to engage are plentiful and where organisations can discover their next big idea. Innovation and progress is also reflected in Scotland’s outstanding, iconic and unique venues, such as the ground-breaking Edinburgh International Conference Centre (EICC), which saw its focus on increased accessibility rewarded with an Autism Friendly Award by The National Autistic Society. The EICC’s stunning glass atrium provides a perfect welcome point to the 1,600 square metre Lennox Suite – Europe’s most technologically advanced meetings

Written by VisitScotland

Discussing its Legends campaign, VisitScotland explain why the public sector should place extra value on iconic venues and cultural cities this year when seeking meeting spaces

and events space. The moving floor can be reconfigured into numerous different set-ups, including flat-floored exhibition banqueting for 1,400 guests, a tiered auditorium for 2,000 and arena mode for 1,400. The V&A Dundee, designed by Japanese architect Kengo Kuma, is set to dazzle visitors and business event organisers alike when it opens its doors later this year, as part of the major redevelopment of the city’s waterfront. The international centre of design for Scotland will feature more than 1,500 square metres of flexible gallery space with first-class opportunities for conferences. Further north and progress is continuing with the construction of the new Aberdeen Exhibition and Conference Centre (AECC), set to open in 2019. Situated beside Aberdeen International Airport, the new AECC will provide four times the space available at its current site in Bridge of Don. The existing AECC currently has a capacity size of 8,500 for standing concerts, and 4,750 for seated concerts. The new development – set to be one of the greenest in the country, with a state-of-the-art heating system being installed – will increase its maximum capacity to 12,500 allowing for a diverse range of events. Major revamps of the Granite City’s arts and music venues offer greater choice for meetings space. Due for completion later this year, Aberdeen Art Gallery’s £30 million redevelopment will create 33 per cent more exhibition space with a new rooftop gallery space and terrace. Elsewhere, Aberdeen Music Hall is being transformed by a £7 million injection, creating a new performance studio, education and rehearsal space as well as a renovated auditorium.

Conferences & Events

Plentiful opportunities for enriching events

Sustainable growth in meetings Glasgow, meanwhile, has been ranked among the top five cities in the world for promoting sustainable growth in meetings and events, according to the Global Destination Sustainability Index. The index scores cities based on four criteria: city environmental strategy and infrastructure; city social sustainability performance; industry supplier support (restaurants, hotels and convention centres); and Convention Bureau strategy and initiatives. The city is home to the Scottish Event Campus which features the Scottish Event Campus (SEC), with five interconnected exhibition and meeting spaces and a combined area of over 22,000sqm, the iconic 3,000 seat SEC Armadillo and The SSE Hydro – a 13,000 capacity concert, sporting and special events arena. The SEC recently launched its new Meeting Academy – a £500,000 investment which can accommodate 400 delegates theatre style in its main room, along with four smaller seminar rooms, break out rooms and networking spaces. "

Confer and me ences can con etings get a fl tinue to country avour of the past wi ’s fascinating th heritag the many e ve on offe nues r



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Tucked away in 80 acres of beautifully kept grounds, Chicheley Hall, Chicheley is ideal for your great getaway or grand event. Its secluded location offers a lovely respite from the hustle and bustle of everyday life, while its proximity to the M1 and fast-rail links to London Euston from nearby Milton Keynes provide the convenience you require. A stunning Grade I listed mansion, Chicheley Hall is regarded as one of the finest examples of early 18th Century architecture. Its current hall dates back to the 1700’s and is truly impressive for any event. (No wonder that Chicheley Hall has been used as a location for such film and television projects as Pride and Prejudice, The Meaning of Life, and Black Beauty.) Coupled with 48 individually furnished bedrooms overlooking our lovely gardens, modern amenities, and the latest business facilities you are guaranteed an unforgettable experience at Chicheley Hall, Chicheley. In addition to being renowned for weddings, meeting, and conferences, Chicheley Hall is proud to be home of the Kavli Royal Society International Centre, a venue for residential events. As the oldest scientific academy in continuous existence, The Royal Society is dedicated to promoting excellence in science and is a fellowship of many of the world’s most eminent scientists.

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Conferences & Events

! Looking forward with the past Last year, Scotland celebrated the Year of History, Heritage and Archaeology and conferences and meetings can continue to get a flavour of the country’s fascinating past with the many heritage venues on offer. These range from its castles – Stirling, Dundas and Edinburgh to name just a few – country houses, such as Hopetoun House in West Lothian and Winton House in East Lothian, to its five-star attractions, including the National Museum of Scotland and the Royal College of Surgeons – which is set to undergo an £8.5 million expansion to increase capacity from 77 to 129 rooms – both in Edinburgh. The Engine Shed, opened last year in Stirling, is Historic Environment Scotland’s pioneering £11 million national building conservation centre. Featuring an auditorium with 3D 4K capabilities, seminar rooms, offices and labs, it’s a great space for learning events. In Edinburgh, Riddle’s Court, a 16th century historic jewel in Edinburgh’s Old Town, has benefitted from a £6 million restoration and takes up to 100 people for a meeting or conference. The capital will also become home to MV Fingal, Scotland’s first ‘boatique’ hotel, this year. The 239ft-long former lighthouse boat is undergoing a £3.5 million conversion into a luxury 23-bedroom hotel. Looking for inspiration in a rural setting and GG’s Yard in Laggan, Dumfries and Galloway, launched last year, is a new conference and wedding venue set within a 250 year-old converted steading. The Grand Gallery

Scotland is the perfect stage for truly inspiring business events and, with its wealth of knowledge and expertise, a place where ideas really do become legends accommodates up to 200 people seated or 350 for receptions, with 10 luxury sea-view snugs for guests who wish to stay the night. The world-famous golf resort and luxury hotel, Gleneagles, in Perthshire has revealed plans to open an exciting new hotel wing, creating a flexible range of meeting spaces, breakout rooms and event zones for groups of up to 100. Elsewhere, Seamill Hydro Hotel in Ayrshire and Peebles Hydro in the Scottish Borders have recently benefited from major refurbishment and renovation programmes.

There are many more hotels and conference spaces available across the country, all within touching distance of the stunning landscapes and rich history and heritage. Scotland is the perfect stage for truly inspiring business events and, with its wealth of knowledge and expertise, a place where ideas really do become legends. # FURTHER INFORMATION

If you’re looking for a cost-effective alternative in a city steeped in history, Edinburgh is the obvious choice Famed for its listed buildings, Michelin star restaurants and as one of the UK’s leading cultural hubs, Edinburgh offers an attractive destination for those organising a conference or event. The International Congress and Convention Association (ICCA) has ranked the city as the most popular conference destination in Scotland and the second-most visited in the whole of the UK. It continues to have an international influence in science, business and education, and hosts the world’s largest annual arts festival. As part of the University of Edinburgh, Edinburgh First offers first-class conference options for those travelling to Scotland’s capital. Based in the heart of the city – just 20 minutes away from Edinburgh Airport by train – Edinburgh First can cater to meetings of all sizes, from small meetings to large conferences for 1,000 delegates. Edinburgh First has 15 venues across the city, providing more than 70 meeting rooms for delegates. They range from historic venues, such as the 19th century McEwan Hall and the neoclassical Playfair Library Hall, to the state-of-the-art John McIntyre Conference Centre. As well as

conference rooms, each venue offers relaxed breakout areas for delegates to unwind. Additionally, Edinburgh First also offers conference accommodation in Edinburgh, with 153 en-suite bedrooms available year-round plus an additional 1,885 bedrooms from June to September. It has private dining rooms, restaurants, bars and cafés too – as well as all of Edinburgh’s attractions right on your doorstep – offering plenty of opportunities for post-conference team-building and networking. Edinburgh First’s event management service provides a one-stop-shop service to host, deliver and manage events at

any one of its facilities in Edinburgh. The service can help provide advice as guidance, as well as designing and supporting events through website building, event registration and payment handling. With a choice of historic mansion houses and modern conference facilities, Edinburgh First delivers an efficient and cost-effective solution for any event in Scotland’s historic capital city. FURTHER INFORMATION Tel: 0131 651 2189



at the forefront of Spend Recovery Services No cost reviews introduced – share of ‘real’ recoveries only ... ... internal resources reduced – reviews performed off-system, off-site and out of sight

Twice2much specialises in Accounts Payable Recovery Auditing, reviewing Client’s historical spend and identifying opportunities for recovery of overpayments or unclaimed financial benefits. We work with Finance and Internal Audit departments of major private and public sector organisations to provide a comprehensive review of their accounts payable systems and enable them to benefit from the significant ‘unbudgeted’ financial windfall that we consistently deliver.

Core Accounts Payable Recovery Audit services: Duplicate

Our reviews are predominantly carried out on a share of recoveries only basis, achieving an effective no-cost review to the organisation. We have designed our service to minimise the need for Client resources. Our reviews are therefore carried out predominantly off-site, off-system and out of sight for your benefit. Our specialised teams of audit professionals work unobtrusively with your Finance Department to identify all potential sources of overpayments and recover them on your behalf.

Opportunities for recoveries • Payments to incorrect suppliers or duplicate payments to the same supplier

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• Detailed analysis to identify unclaimed VAT at transaction line level • Provision of all documentation and support to substantiate claims • Expert reviews enable VAT to be reclaimed for services previously thought to be ‘unclaimable’

• To date in excess of £10m recovered for Clients


• Provides clients with statement collection and review on a share of recoveries only basis

• Identifies two main ‘invisible’ recovery opportunities

• Statement credits previously not received from supplier • Credits previously processed but not claimed

Spend Recovery Auditing is not limited to the core reviews above but cover a range of services, all of which can be provided with minimal impact on your internal resources.

Other reviews commonly include: • Contract compliance reviews • Rebate and contract claimback reviews • Prompt payment discount reviews • Property reviews • Import duty reviews • Utilities and telecoms reviews • Spend analysis

identified at the time of input

contractual terms agreed

• Prompt payment discounts that have not been taken • Recovery of over-charging of rates, rents, insurance and

service charges • Recovery of over-charging of telecoms and utilities services

Recent Successes Client A Duplicate Reviews - £2 million in 12 months Statement Review - £400,000 in 6 months VAT Reviews - £550,000 in 2 months Client B Property Reviews - £2.4 million in 7 months Client C Contract Compliance Reviews - £2.8 million in 4 months

Why outsource? We can provide the time, resource and expertise that many in-house teams cannot afford: • Specialist teams of audit experts • Tailor-made software solution that had been designed specifically for the task • Dedicated recovery function In this way, our Client’s can free their resources up to focus on the delivery of their core activities and services. We have acted for major organisations across many industry sectors that employ increasingly complex accounting processes. We’re expert in discovering the errors that can be easily missed. We maximise recoveries by using sophisticated algorithms that not only identify the obvious recovery opportunities but also the more obscure. Our philosophy is to add value to the Clients we work for and exceed their expectations.

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Public sector organisations can recover millions of pounds of taxpayers’ money in overcharges and incorrect payments thanks to the new Spend Analysis & Recovery Services framework Released by the Crown Commercial Service at payable systems, supplier invoices and the end of January, the agreement will be used payments, supplier contracts or other data to identify areas of spend where public sector as requested by a contracting body. organisations have been incorrectly charged or have overpaid a supplier – recovering Recovering savings money for the taxpayer and supporting the With 19 suppliers on the framework, the delivery of efficient, effective public services. CCS expects the framework to recover over Savings are calculated by deducting the cost £220 million over the next four years with the of the fees paid to suppliers from the total aid of the accountancy and audit specialists amounts successfully recovered. sharing expertise across utilities, telecoms The framework will be the and VAT sectors. The suppliers will work recommended solution on a contingent ‘no-win-no-fee’ basis CCS for all spend recovery to analyse financial transactions expects and related and commercial agreements, services required identifying overpayments, errors, framew the ork to by UK central or financial benefits which recover o government have not been previously v e r £220m over th departments. realised. These reviews can years w e next four The framework analyse and recover up to ith the will also be six years after an error or aid of the acc available to overpayment has occurred. o u n all UK public Matthew Sparkes, deputy and au tancy and third sector director for Financial Services d i t speciali bodies including at CCS, said: “The use of spend sts local authorities, recovery services is commonplace health, police, fire in the private sector, not just to and rescue, education, identify and recover valuable funds, but charities, housing associations also to understand where to make process and devolved administrations. improvements that ensure errors won’t The range of services include, but happen again. By combining our own CCS are not limited to, analysis of accounts category expertise with our suppliers’ "

4Net grows with public sector contracts


Spend Analysis & Recovery Services launched

Business telecommunications specialist, 4Net, has experienced record growth thanks to winning a number of government contracts. Over the last three years, the company has increased its turnover by 297 per cent as a result of its work with a range of government departments and wider public sector customers. Having won a place on Crown Commercial Service’s (CCS) Network Services framework in 2015, 4Net now provides a cloud-based communications solution, called Antenna, for up to 350,000 users, based on the Number 10 platform. This has been rolled out as a shared service across the Cabinet Office, the Department for Digital, Culture, Media and Sport and Her Majesty’s Treasury, with savings of up to 40 per cent having been achieved over the course of the contract so far. Richard Pennington, managing director at 4Net Technologies, said: “We felt that that we had something unique that we could offer to the public sector market. Being an SME means that we can be more agile in our approach than other, larger telecommunications providers. We also have much lower overheads, which means we can pass savings on to our customers, something which is a priority for government. We found the process of completing the tender to get onto the framework much easier and straight forward than we anticipated.” FURTHER INFORMATION


Digital Research & Communications

Connect with your Customer and Engage your Stakeholders

Vox Pops International produces quality, impactful videos, films and animations designed to bring people, data and insights to life. We help to communicate key messages and get the voice of the customer heard. We have a unique skill-set of research and video production experience and create compelling stories from interview-based footage or statistical data and tailor each project to fit our clients’ objectives and requirements. We offer a wide range of services including: Vox Pops intercept interviews with the public In-home or in-office Depth Interviews with pre-recruited respondents or staff Self-filmed mobile video diaries Filming at events and edited summary videos Training videos Animations - from simple text to bring data to life, to complex storyboarded productions. NEW! Automated animations – automatically updates with new data input Our 30 years’ experience ensures quality. We offer a full service, including: recruitment, topic guide design, interviewing, directing, translations, filming, analysis, editing, scriptwriting, animation and creation of video portals. Clients include: BBC, Coop, Financial Conduct Authority, Highways England, Money Advice Service, MIND, NHS, Pearson Education, Plan International, Prudential, M&S & John Lewis. Download our White Paper about The Vital of Role of Video in Insight at We offer FREE training workshops for departments who want to get more visual and employ the latest Digital Technologies to engage their stakeholders. Contact us for more details: Fitzalan House, 70 High Street, Ewell, Surrey, KT17 1RQ (we work UK wide): t: +44 (0)20 8786 8855


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The use of spend recovery services is commonplace in the private sector, not just to identify and recover valuable funds, but also to understand where to make process improvements that ensure errors won’t happen again ! commercial expertise we can ensure that the public sector pays only for the goods and services it actually receives.” The agreement is broken down into seven lots covering the largest areas of government procurement spend: Lot 1 covers Statement Transaction Review; Lot 2 covers End-to-End Review; Lot 3 concentrates on Contract Compliance for Utilities, Lot 4 focuses on Contract Compliance for Telecoms and Mobiles, Lot 5 is on Contract Compliance for Contingent Labour and Agency Staff; Lot 6 covers VAT Contract Compliance, and Lot 7 is for Contract Compliance for Property and Rental Review. The previous iteration of the framework, which had 40 suppliers, achieved over £15 million in savings for the public sector. In 2012, all central government departments and arm’s length bodies (ALBs) were issued a directive stating that all those with a procurement spend of over £10 million per annum must

complete a Spend Recovery Audit of their Accounts Payable systems. Last November, Malcolm Harrison, chief executive of the Crown Commercial Service, was quoted as saying that the scheme would create a mechanism to ensure that government ‘doesn’t get charged for something we shouldn’t be charged for’. Advances in Behavioural Insights Government has long seen the benefits of using behavioural insights to tailor public services to citizens, and the new CCS Behavioural Insights framework, launched in February, offers a wider choice of suppliers including small and medium-sized enterprises (SME). The framework will support public bodies to procure the expertise of organisations that offer behavioural insights – changing the way policy is developed and public services are designed, making them more efficient and in tune with the

needs and preferences of the public. The agreement, which is available for use by central government departments and other public sector bodies including NHS Trusts, schools, universities, colleges, local authorities and the Police and Fire Services, is expected to be worth up to £16 million over four years, with six suppliers appointed to offer their services, including two SMEs. The solution will encompass the end-to-end process of delivering a range of applied behavioural insights services: policy analysis, development and advice; service insight, service design, service delivery and organisational reform; design and implementation of trials; evaluation and reporting of trials; capability building, including the design and delivery of learning activities; and thought leadership, including strategic work to review and identify untapped opportunities to apply behavioural. John Manzoni, chief executive of the Civil Service, said: “Behavioural insights have been a part of policy making at the heart of government for a significant amount of time now. This new framework will enable all public sector organisations to access this expertise, helping them to design efficient, effective public services that meet the real needs of citizens.” # FURTHER INFORMATION http://ccs-agreements.cabinetoffice.



Specialist IT Services


FROM THE DATACENTRE TO THE CLOUD Q Associates. Award Winning Public Sector IT Specialists. At Q Associates we work with over 200 public sector clients. We are proud to be on a number of strategic frameworks including:

Our specialist technical services are designed to optimise your delivery of core IT services through improved performance and reduced budgetary pressure. For further information or to discuss your specific interest, we’d love to hear from you‌

Email: Tel: 01635 248181

In February, the Crown Commercial Service (CCS) revealed that the government and other public sector organisations had spent more than £3.2 billion on digital, data and technology services since 2012. Almost half of digital spend by the public sector (48 per cent) is going to SMEs. Overall, public sector spend on cloud storage and IT support has continued to rise year-on-year, reaching a total of £2.6 billion. In 2016/17 frameworks available through the Digital Marketplace contributed towards CCS delivering £725 million in savings including commercial benefits for taxpayers.

Earlier in the year, the government reasserted its aspiration that £1 in every £3 of government spending should go to small and medium-sized enterprises (SMEs). To meet this target, CCS, the UK’s largest public procurement body, has implemented a range of measures – from simplifying terms and conditions and streamlining the application process for companies to become government suppliers, to introducing new Dynamic Purchasing Systems and tackling late payments. In the technology arena, more SMEs than ever are providing the goods and services that the public sector needs through CCS’s cloud and digital frameworks, available on the Digital Marketplace. In 2012, CCS and the Government Digital Service (GDS) launched the Digital Marketplace. Since its inception, £2.6 billion

Pub sector slic on clou pend d and IT s storage has con upport rise yea tinued to reachin r-on-year, ga £2.6 bi total of llion

has been spent through the system, with £1.2 billion of that going to SMEs. Crown Marketplace hosts CCS frameworks including G-Cloud, Digital Outcomes and Specialists and Crown Hosting Data Centres. More than £2 billion of the overall spend through Crown Marketplace has been through G-Cloud, initially launched in 2012. The cloud revolution In 2012, the first government Cloud was launched, with 245 suppliers helping public sector bodies to introduce cloud technology into their service provision. The G-Cloud agreement was the first of its kind of encourage competition between suppliers, leading to a step change in the way government deals with SMEs, evidenced by the fact that its latest iteration has more than 2,800 suppliers signed up to deliver services, with 86 per cent of them SMEs. "


Written by Dan Saxby, category director, Digital Future Team, Crown Commercial Service

With the Crown Commercial Service set to release a number of large framework agreements this year, including the next iteration of G Cloud, Government Business revisits Dan Saxby’s Digital Future article on what has enabled this sea change in government technology spend – and what the future might hold


Government procurement reaches £2.6bn spend on IT with public sector


! From March 2013 to March 2014, average monthly spend through G-Cloud rose from £3 million to around £11 million, reaching £60-£90 million a month in 2017. The framework is less resource intensive for both suppliers and customers, with more efficient application and tender response processes, and the frequent refreshment process means that buyers have access to the most up to date services possible in a rapidly changing market. The new G-Cloud framework, G-Cloud 10, will be opened this month with the intention that it will go live in June, ending the potential plans of extending G-Cloud 9 into 2019. The new iteration will support new companies, including small businesses, to supply to government, while also giving current suppliers the opportunity to update their service offer and pricing. It is reported that the G-Cloud 10 could eventually be worth £600 million. Other frameworks The Digital Marketplace currently offers other technology frameworks including Digital Outcomes and Specialists, Quality Assurance and Testing, Cyber Security Services (a joint venture with the National Cyber Security Centre) and Crown Hosting Data Centres. SME numbers on Digital Outcomes and Services have risen from just over 150 to nearer 2,000 on the latest iteration. Overall central government and wider public sector spend through the first iteration of Digital Outcomes and Specialists is now over £72 million, with 32 per cent of it going to SMEs. In 2017, Digital Marketplace offered access to Crown Hosting Data Centres for the first time. This partnership between

CCS and Ark offers access to co-located, secure data centres with no volume commitment, pay-for-what-you-use pricing and flexible contract lengths. The framework has already been accessed by bodies like Derby City Council, Genomics England and the Office of National Statistics. Thousands of customers across central government and the wider public sector are making use of these frameworks to design and implement new IT systems, secure specialist advice, to protect their technology infrastructure and to realise commercial benefits to enable them to focus resources where they matter most – for providing efficient, effective public services. ‘Tell Us Once’ The Department of Work & Pensions (DWP) introduced the ‘Tell Us Once’ system back in 2011 to make it easier for people to inform the government about a change in their personal circumstances. Using ‘Tell Us Once’, departments and agencies like Her Majesty’s Revenue and Customs, the Passport Office and local authorities, are informed about a person’s change in circumstances in parallel, removing the need for repeated, unnecessary form-filling. The DWP was paying for physical hosting of the service through a single, non-extendable, managed contract. Faced with the hard stop of the existing contract, the emerging Government Digital Agenda and the need to drive down costs, DWP needed a solution that would move from a physical hosted system to a commodity cloud-based solution. Timescales were tight for DWP, who had only an eight-month delivery window. The


The Digital Marketplace currently offers technology frameworks including Digital Outcomes and Specialists, Quality Assurance and Testing, Cyber Security Services and Crown Hosting Data Centres

department had no in-house experience to conduct a physical to virtual cloud transition; they took the decision to bring in external support through G-Cloud. By following the steps in the simple buying process – listing requirements, key word searches, reviewing service offerings and applying filters to reach a short list – DWP were able to hold a supplier open day. In just eight weeks, digital technology specialists Kainos were awarded the contract. Kainos guided the DWP project team through the transition to cloud. A ‘lift and shift’ approach was taken to move from the current incumbent physical state to a virtual state hosted by UKCloud. The company took advantage of the fact that the go-live date was scheduled for 29 August 2016 – a bank holiday everywhere except in Scotland. The company took the small amount of live data received on this day and carried out user assurance, rolling the system out to the rest of the UK subsequently. Working through the bank holiday and utilising traditional ‘down days’, the supplier were able to test their solution before full roll-out. The result Cutting administration costs and reducing the overpayments of benefits – usually because of out-of-date records of people’s personal circumstances – protected the cross-government savings generated by Tell Us Once, estimated at more than £20 million per year. By switching from a physical infrastructure to a cloud solution, DWP have also benefited from cost savings of around 50 per cent on the IT running costs of Tell Us Once. The solution is also scalable and flexible, giving assurance that the department will be ready to grow and change it as circumstances demand. Fidelma Holland, Strategic Design, Planning and Quality Lead for Tell Us Once, says: “Using G-Cloud was crucial in ensuring we got what we wanted in a very short timescale.” Third iteration of Digital Outcomes and Specialists this year The Crown Commercial Service has confirmed that a third iteration of Digital Outcomes and Specialists will open for supplier applications later this year. Following the news that G-Cloud 10 will open for bids in April, it has now been revealed that Digital Outcomes and Specialists 3 will open for bids in July, with an anticipated go-live date in September. Almost £280 million has been spent through the framework since its inception, with over £100 million going to small and medium-sized enterprises (SMEs). The current version of the framework has 2,018 suppliers, with 94 per cent of them SMEs. Niall Quinn, director for Technology Strategic Category for CCS, said: “We have listened to feedback from suppliers and customers and decided to go ahead with re-letting Digital Outcomes and Specialists in line with our original timescales. This will give customers access to the very latest services, and ensures that current suppliers and new bidders, including smaller businesses, have the chance to work with the public sector.”"



schemes and projects. The framework is split across seven lots, and has a total estimated value of between £2-3 billion. This agreement delivers a number of benefits including: maximum rates capped for four years – which may be reduced during the further competition process; value thresholds removed; large number and range of suppliers providing effective competition; expanded framework scope including sector specific focus; standard Terms and Conditions agreed with suppliers; and alternative pricing models allowable. Lot 1

of MCF was not awarded, with Lot 2 covering financial services, Lt 3 audit services, Lot 4 human resource services, Lot 5 health services, Lot 6 education services, Lot 7 infrastructure services and Lot 8 ICT and digitals services. There are a total of 134 suppliers across the lots. #


! Management Consultancy The Management Consultancy Framework (MCF) provides a compliant, cost effective way for central government and the wider public sector to access a variety of consultancy advice from a wide range of suppliers. Otherwise known as RM3745, the Management Consultancy Framework will run for four years, enabling clients, including government bodies, sub-national bodies and local authorities, to procure the consultancy services for a broad range of infrastructure

FURTHER INFORMATION crown-commercial-service

The Crown Commercial Service has confirmed that a third iteration of Digital Outcomes and Specialists will open for supplier applications later this year, with G Cloud 10 set to go live in June 2018

JTPM Agile Ltd: Providing an agile training, coaching and service delivery Digital transformation requires more than just using the latest technology, the newest buzzwords and applying the latest out-of-the-box framework to deliver digital services. Digital transformation requires a change to the working culture of organisations. But culture change is not something you can just make happen overnight – it’s about people and relationships, it’s complex. Culture creation is based upon having shared values that individuals and teams really believe in – it is evident in their everyday behaviour. Focusing on a set of values that we know can help the delivery of digital services is the starting point for digital transformation. The Manifesto for Agile Software Development was published in 2001 and is based upon a set of four values that are supported by 12 principles. It evolved from discussions between its authors about what they had learned from their experiences of building software over many years. JTPM Agile’s simplified interpretation is that to deliver good digital services you need to allow teams to work in a way that them to deliver good digital services. We need to build

teams that are empowered and trusted to get the job done, and we need to transform organisations by providing an environment where everybody is guided by the same values where teams can work together effectively. On face value the solution is easy to describe – teams just need to know what direction to head and why it’s worth heading there, and to know that they have permission to find out the best way to get there. The compass that all teams need to guide them needs to always be pointing towards user value.

However, the traditional picture is very different. It’s rooted in command and control, where individuals and teams have been programmed to work in a way that now only responds to command and control. Teams can now only operate by wearing blinkers and being told to head straight ahead, irrelevant of what they might encounter or what they might learn on their journey. So the task at hand is not trivial - don’t expect digital transformation overnight. Many in the civil service have built their successful careers by working in a command and control way. But digital transformation is happening and gathering momentum. Effective agile training and coaching is helping people across government understand what it means to be agile. We’re starting to see the blinkers come off. FURTHER INFORMATION



GT News



High speed broadband step closer with USO design

£46bn savings possible with digital business models

DCMS has announced that high speed broadband connectivity for the entire UK is near following the laying of legislation setting the design of the broadband Universal Service Obligation (USO). The government believes that only a regulatory USO, which will provide a ‘digital safety net’, offers sufficient certainty and the legal enforceability that is required to ensure high speed broadband access

for the whole of the UK by 2020. Ofcom now has up to two years to implement the scheme, meaning that everyone in the UK will have a legal right to an affordable connection of at least 10 Mbps, from a designated provider, by 2020. READ MORE


Less than half of councils provide good online waste service According to Socitm’s latest Better Connected survey, only 46 per cent of district councils are providing a good or very good service for people seeking information about garden waste services. With almost 75 per cent of councils now charging for garden waste collections, the importance of making services, costs and further information about local authority waste collections is increasing, but only 46 per cent of all sites tested provided a good or very good service. Furthermore, Socitm found that a number of authorities were hiding the costs of their charges online, with the report saying that

‘embarrassment about charging’ could be a contributing factor to this missing information. The report also reads that ‘some councils hide details of costs in pdf documents which may also contain lengthy terms and conditions obscuring the most important detail’. Instead, council websites should make charges ‘explicit on web pages’ along with clear information on collection cycles, how waste should be presented, what won’t be collected, who owns the bin and so on.’ READ MORE


Electronic referrals set to save NHS £50 million NHS Digital has said that the NHS is set to save approximately £50 million when all first outpatients’ referrals have to be made electronically from later this year. Having just launched the ‘Just e-Referrals’ campaign, NHS Digital said the move is expected to halve the rate of patients missing appointments from 10 per cent to five per cent as patients are able to choose an appointment at a time and date that suits them. From 1 October 2018, GPs will refer patients


A leading think tank has argued that moving public sector and its suppliers to open book accounting and developing a ‘Lego block’ approach to services could save £46 billion per annum to the public purse. Manifesto for Better Public Services, published by the Institute for Government at its digital innovation event, recommended that developing a ‘Lego block’ approach to services, like that undertaken by online businesses such as Amazon and Netflix, would help the public sector reduce duplication. Combined with a 40 per cent phased reduction in duplicated administrative and managerial processes, functions, roles and systems in public services, such moves could save the public sector £46 billion a year. READ MORE


Plans to create a ‘5G city’ hits trial stage Digital Minister Margot James has revealed that the government will create a ‘5G city’ in a multi million pound trial to pave the way for a future rollout of 5G across the UK. The Urban Connected Communities Project, labelled as the next step in the government’s 5G Testbed and Trials Programme, will develop a large-scale, citywide testbed for wireless 5G infrastructure and will test how new technology can make urban communities inherently safer, greener, more efficient and more attractive places to live. The project will specifically target ‘pinch-points’ of poor connectivity in cities, including areas of high demand such as mainline stations or city centres where heavy usage rather than a lack of signal leads to not-spots. A number of suggested initiatives have been aired, including health services using real-time video consultation and remote treatment for those less able to travel, the widespread use of sensors and real-time monitoring for traffic and public transport, and revolutionising the way visitors experience tourist venues through the use of

using the NHS e-Referral service (e-RS) which will also allow doctors and patients to be able to see in advance which services are available and how quickly they can be seen. At present, 19 trusts have already achieved paper switch-off, with more in line to do so before the end of the month. READ MORE



Digital Government

Digital Government: educating digital leaders The annual Digital Government conference will be returning to the QEII Centre, London on 24 May. Continuing the success of previous years, the conference will bring together digital leaders from local government, central government and healthcare to discuss, debate and define the future of public services in the UK The last ten years have seen major advances in technology and a high percentage of citizen’s now expect to have access to multiple public services online. The government therefore is faced with a growing need to ensure they keep pace and improve products to meet citizen’s needs. We are seeing a positive shift in the way digital government services are being adopted, but there are still notable challenges to overcome. In 2017, the public sector faced several difficulties which included cyber attacks, reduced funding and limited online interaction from the public. A number of citizens feel that services lag behind those in the private sector and so local authorities, central government and the healthcare sector alike are finding themselves under increasing pressure to communicate better through digital platforms. The timely Digital Government event will help organisations learn from challenges and better shape their digital transformation strategy. One of the key factors delaying digital adoption is data protection, especially with GDPR coming into effect in May. A recent study has shown organisations are finding that the security of personal data is one of their most significant obstacles. With this in mind, the conference will host a panel discussion on the protection of privacy and information in digital government. Sarah Pickup, deputy chief executive of the Local Government Association (LGA) and Dan Taylor, head

of Security at NHS Digital, will share their experiences in raising front-line awareness around careful data sharing and renewing peoples trust in digital platforms. Learning from the attacks of the past year, both the LGA and NHS Digital are effectively managing risks in complex, changing work environments.

departments, sharing their view from the inside. To close the stream the CIPD will advise on ensuring changes to workforce and structures remain flexible in the face of change. Furthering skills and closing the gap will allow the technology profession to grow. This stream will support organisations in realising the full potential of their workforce and understanding how to utilise talent more effectively.

The digital skills gap Looking at digital transformation from a human perspective, the digital skills gap is Digital inclusion costing the economy an estimated £63 billion There are rapid changes and improvements a year and a lack of in-house skills is creating happening across the sector as departments a barrier to the delivery of improved digital enhance service standards and move closer to services. In light of this, departments are reaching digital inclusion. The ability to gain confronted with the challenge of developing intelligence through data and analyse how organisational strategies and making services are being used enables organisations workforce adjustments, whilst at the same to adapt products, reach audiences with time maintaining a balance between IT limited access to online content and allow and digital expertise. New for 2018, the everybody to interact with the government Digital Government conference will be more efficiently. Daniel Thornton, programme running a content stream dedicated to director for the Institute for Government workforce and capability, with case studies (IfG), will explore the benefits of regular, from the Government Digital Service (GDS), data-driven performance reviews. Drawing on the Parliamentary Digital Service and the analysis from the IfG’s Performance Tracker CIPD. GDS will examine how to project, Daniel will emphasise the create capability in digital, potential of opening up government data and technology There data for service tracking, professions, while are rap improvement and innovation. the Parliamentary i d change Through a combination of Digital Service will happen s plenary sessions, interactive look at combining ing departm seminars and dedicated ICT and digital ents en as streams, Digital h service ance content Government provides the s and mo tandards perfect platform to tackle v key issues and recognise reachine closer to innovation. The programme g digita l will educate over 300 public inclusio n sector leaders, bringing together an audience from key organisations across the sector. Now in its third year, this must-attend conference will impart insights into the latest policy and strategy developments, featuring high level speakers from the Government Digital Service, the National Audit Office, NHS Digital, the Ministry for Housing, Communities and Local Government, the Institute for Government, the LGA, the Department for Work and Pensions, the DVLA and many more. Join the conversation on 24 May and lead the debate with like-minded professionals. # FURTHER INFORMATION



Advertisement Feature

Accelerated efficiency for the UK public sector UKFast says that cloud security comes down to three main aspects: physical security measures, protective monitoring and the relationships the company has with accreditors and policy makers It’s now an accepted fact that cloud technology is driving public sector IT forward and delivering significant efficiencies and improvements in service. The requirement to access and consume information at any time, in any place, puts severe strain on the traditional IT model. We’re seeing that systems need to flex and expand to provide the necessary performance and resilience, even during times of high demand and high stress. There’s a huge diversity of reasons to adopt cloud, and it’s only right that we, as British citizens, continue to demand progressive adoption of technology to deliver value and improvements within our public services. The Secretary of State Karen Bradley, who is responsible for UK tech, recently reaffirmed the government’s commitment to cloud and digital transformation, with a promise to ensure ‘the UK is the best place to start and grow a digital business, trial a new technology, or undertake advanced research – and that the UK digital sectors remain world-leading’. Security is always a major concern, whatever platform organisations operate on; but as cloud technology matures we’re finding new ways to simplify IT infrastructure and reduce costs, enabling shared benefit from the development and consistency of cloud security. Throughout our significant experience of working with the Cabinet Office, providing services for the UK resilience community, we’ve seen cloud deliver huge versatility and flexibility. These are critical factors when supporting effective co-ordinated responses to incidents such as natural disasters, terror attacks and power outages. Understanding our partners’ business needs

and understanding their end users helps us provide the most appropriate solution possible, making information instantly accessible to those who need it while ensuring an evolving defence and response to security threats. But the public sector’s journey to the cloud is not always smooth. Pricing is not always as transparent as we’d like and support from some providers is non-existent or offloaded to third parties. We hear stories from public sector departments that have had their fingers burned by moving to cloud providers that simply haven’t had the security expertise, the availability or the support needed for business-critical functions. A secure partnership The type of relationship clients look for now is a true business partnership. It’s about support and helping them turn their digital strategy into something tangible. It’s not just about handing over some virtual machines and letting them get on with it. Receiving support in a timely fashion is one of the key requirements of the public sector and it’s an area where providers need to go the extra mile. There’s a step-change in what the public sector demands from its providers. This isn’t just a case of buying a product; it’s about entering into a two-way partnership. When we talk to clients about security it comes down to three main aspects: physical security measures, protective monitoring and the relationships we have with accreditors and policy makers. From a physical point of view, we offer access to the huge investments we’ve made at our data centre complex.

Multiple barriers and gates, portal entry to the server rooms, two-factor authentication, cameras, and a manned security office all contribute to a significant security portfolio. Any client hosting in UKFast’s government data centre receives the benefit of these measures as standard. On the monitoring side, we’re applying knowledge built up over years of working with different accreditors and customers. UKFast works with the Police, NHS, MoD and many others. We’ve learned different lessons from working with each department. Our protective monitoring is informed by experience of delivering services for many types of public sector clients. As a partner, we’re in position to deliver cross-government benefit for any department. We advise partners on our network to implement our ‘Five Pillars’ of protective monitoring: asset discovery, behavioural monitoring, vulnerability assessment, security incident event monitoring (SIEM) and intrusion detection. These pillars create a robust security posture and we’re proud to help our clients implement them within their solutions. There’s no doubt that strong relationships with technology providers help you stay secure. The security landscape evolves every day, making that partnership even more important. If your relationship is too rigid, built upon a mere commercial transaction between a supplier and a customer, then you are likely to lack the level of flexibility to respond to threats as they emerge. A true partnership with both sides working together creates the perfect platform to deliver the flexibility, security and resilience that organisations require to navigate the current digital landscape, transforming government operations with technology fit for the 21st century. #

UKFast is a government-approved supplier with a comprehensive range of secure, scalable hosting solutions and award-winning customer support. Call a public sector expert today on 0800 231 5908 or visit to see how you can gain a year’s FREE access into HSCN, PSN, PSN-P and RLI networks. FURTHER INFORMATION 0800 231 5908



The pace of growth in businesses using tech, and the tech itself, is rapidly increasing. Businesses of all sizes are increasingly reliant on the digital world to operate. This has resulted in innovative businesses seizing new opportunities that the digital world presents but sometimes the pace of change has not incorporated sufficient security. For businesses to survive and grow in the 21st century, embracing the digital age is essential; however, as more and more aspects of life and business move online, the impact of breaches and hacks increases exponentially. WannaCry, Petya and Bad Rabbit are the latest examples of mass incidents crippling organisations of all sizes, and it won’t stop there. With this in mind, the London Digital Security Centre was set up. This not-for-profit organisation was founded by the Mayor of London, the Metropolitan Police Service (MPS) and the City of London Police (CoLP). The Centre works in partnership with private industry and academia to help businesses, primarily small and medium sized businesses, to embrace digital innovations and operate in a secure online environment. The first step in achieving this is to encourage SMEs to reflect on how much of their business is reliant on technology. Tech in the office is now standard procedure; whether it’s to check emails, receive a payment, scan a document or take a conference call. The second step is to consider the security of that technology. Security of devices should be encouraged in the same way as physical security, and should be as customary as locking front doors, using shutters and closing windows. Simple, routine security measures can make devices less likely to be a target in

the same way that locking windows, security guards, alarms and restricted pass access make premises less likely to be burgled. A lack of security on devices allows the cyber criminal the opportunity to commit crime across the company’s network. The likes of WannaCry, Petya and Bad Rabbit caused chaos to those affected. Ransomware has a way of controlling the fate of your data until you pay a fee. These exploits were achievable simply because of out of date software, people clicking on links and poor digital health. Although these attacks had flaws and limitations, they demonstrate the capabilities of cyber criminals. In addition to ransomware, new vulnerabilities have recently come to light. Meltdown and Spectre are affecting devices on a global scale, while KRACK renders data transmitted across Wi-Fi susceptible to interception. All three are providing opportunities for cyber criminals to steal data. Basic measures An organisation that has suffered a cyber attack could experience profit loss, disruption of service, compromised data, reputational damage and much more. For some organisations this could be difficult to bounce back from, taking years to recover from the ripple effect. Of all the businesses the London Digital Security Centre has engaged with: 62 per cent process personal information, 49 per cent have out of date operating systems and 22 per cent do not have antivirus. With this information, it’s clear that devices lack the basic measures that can help to mitigate against ransomware and fix vulnerabilities.

Written by Hannah Khoo, business engagement officer, London Digital Security Centre

With technology now prevalent in all areas of life, security of devices should be encouraged in the same way as physical security. Hannah Khoo explains why

Cyber Security

Operating in a secure online environment

Even after the aforementioned attacks, statistics of SMEs in January 2018 showed: 71 per cent process personal information, 24 per cent have out of date operating systems on their network, four per cent do not have antivirus on their devices, despite the advice provided by organisations such as the National Cyber Security Centre (NCSC). Up-to-date operating systems means that patches will be in place to help fix the vulnerabilities that have been exposed, such as Meltdown and Spectre. Manufacturers do not release patches for operating systems that are too out of date, leaving them unprotected. Additionally, with out of date operating systems the chances of falling victim to ransomware increases, as adversaries take advantage of unprotected systems to find a way in. Similarly, antivirus is a vital element to keeping data safe, as it will scan for known threats. It needs to be updated regularly for it to identify and safely remove any installation of the recent releases of malware. Simple fixes and change of habit are easy steps to take to prevent unauthorised network access and should be routinely reinforced. Many of the basic standards cost nothing at all; clicking a button in the settings, updating software, being mindful when browsing online, having secure passwords, changing default passwords, limiting access to data, etc. Security will increase with the more time and effort invested in it, much like adding an alarm or a security guard to a door. This doesn’t guarantee immunity to attacks, it simply means that someone else without security measures is a more appealing target. Increasing awareness through training and taking advantage of the services and information provided by organisations (such as the NCSC, the Information Commissioner’s Office and the London Digital Security Centre) will increase your cyber security posture. Now with the General Data Protection Regulation on its way, it has become even more imperative that organisations take cyber security seriously, as the consequences could cost more than there is available to spend. In essence, more vulnerabilities are being exposed and new attack methods are being created every day. It is important for businesses to stay ahead of the cyber criminals and remain alert when new vulnerabilities come to light. Take control of digital security, sign up for free and become a member of the London Digital Security Centre. Businesses across London can benefit from an assessment of their current security posture against the government’s Cyber Essentials framework. Each member is provided with a detailed report showing how the implementation of simple changes can reduce vulnerability to cyber crime. There are also free online training tools to help improve skills and knowledge, as well as masterclasses to give members an opportunity to find out more about what can be done to enhance security posture. Stay ahead of the cyber criminals by embracing cyber security. # FURTHER INFORMATION



Data Protection Written by Victoria Cetinkaya, Information Commissioner’s Office

Setting the record straight on data protection law change Victoria Cetinkaya, from the Information Commissioner’s Office, looks at the main aims and principles of GDPR, and dispels some of the recent misconceptions

Not everything you read or hear about the new General Data Protection Regulation (GDPR) is true. For the most part, writers, bloggers and expert speakers have their facts straight. And what they say – and sometimes challenge – helps organisations prepare for what’s ahead. But there’s some misinformation out there too. Examples we’ve seen include ‘GDPR will stop dentists ringing patients to remind them about their appointments’ and we’ve even heard people saying that big fines will fund our work. If this sort of misconception goes unchecked, people lose sight of what the new law is about – greater transparency, enhanced rights for citizens and increased accountability. The level of detail you need about the GDPR will depend on your job but the key principles apply across all sectors and all levels of staff. That means looking after people’s information, being transparent about what you’re doing with it and keeping their privacy rights in mind from the start of any project. Many of the GDPR’s main aims and principles are the same as those in the Data Protection Act. So if you’re complying properly with the current law, then most of


Busting misconceptions It’s this kind of myth we at the Information Commissioner’s Office (ICO) are working to bust as we try to help organisations sort GDPR fact from fiction: Myth: The biggest threat to organisations from the GDPR is massive fines. Fact: This law is not about fines. It’s about putting the consumer and citizen first. We can’t lose sight of that. It’s true we’ll have the power to impose fines much bigger than the £500,000 limit the DPA allows us. It’s also true that companies are fearful of the maximum £17 million or four per cent of turnover allowed under the new law. But it’s scaremongering to suggest that It we’ll be making early examples of will soo organisations for minor infringements or that maximum fines will be man n datory become the norm. The ICO’s to repo commitment to guiding, advising rt persona and educating organisations l data ba under t r e ach about how to comply with the law will not change under it’s like he GDPR if the GDPR. We have always ly to re sul a risk to preferred the carrot to the stick. people’st in Myth: You must have consent if rights a you want to process personal data. Fact: Headlines about consent freedomnd s your approach to often lack context or understanding compliance will remain about all the different lawful bases valid under the GDPR and businesses and organisations will have can be the starting point to build from. for processing personal information under However there are new elements and some the GDPR. Consent is one way to comply significant enhancements, so you will have with the GDPR, but it’s not the only way. to do some things for the first time and some The new law provides five other ways things differently. The GDPR will include of processing data that will in many cases new obligations for organisations – such be more appropriate than consent for as reporting data breaches that pose a public bodies. If you do need to rely on risk to individuals to us at the ICO, and in consent for any processing, the GDPR some cases to the individuals affected. is raising the bar to a higher standard Another key change for organisations is for consent. Consent under the current understanding the new rights for the public. data protection law has always required Consumers and citizens will have stronger a clear, affirmative action – the GDPR rights to be informed about how organisations clarifies that pre-ticked opt-in boxes use their personal data. They’ll have the right are not indications of valid consent. The to request that personal data be deleted or GDPR is also explicit that you’ve got removed if there’s no compelling reason for to make it easy for people to exercise an organisation to carry on processing it, their right to withdraw consent. and new rights around data portability and The requirement for clear and plain how they give consent. There’s a view from language when explaining consent is some that the new regime is an onerous now strongly emphasised. And you’ve imposition of unnecessary and costly red tape. got to make sure the consent you’ve That’s not the case. GDPR is an evolution already got meets the standards of the in data protection, not a revolution. GDPR. If not, you’ll have to refresh it.



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Data Protection

Myth: All personal data breaches will need to be reported to the ICO. Fact: It will be mandatory to report a personal data breach under the GDPR if it’s likely to result in a risk to people’s rights and freedoms. So if it’s unlikely that there’s a risk to people’s rights and freedoms from the breach, you don’t need to report. Under the current UK data protection law, most personal data breach reporting is good practice but not compulsory. And although certain organisations are required to report under other laws, like the Privacy and Electronic Communications Regulations (PECR), – mandatory reporting of a personal data breach that results in a risk to people’s rights and freedoms under the GDPR will be a new requirement for many. The threshold to determine whether an incident needs to be reported to the ICO depends on the risk it po ses to people involved. Pan-European guidelines will assist organisations in determining thresholds for reporting, but the best approach will be to start examining the types of incidents your organisation faces and develop a sense of what constitutes a serious incident in the context of your data and your own customers. And organisations need to remember that if there’s the likelihood of a high risk to people’s rights and freedoms, they will also need to report the breach to the individuals who have been affected. We’ve provided some initial guidance in our GDPR overview that high risk situations are likely to include the potential of people suffering significant detrimental effect – for example, discrimination, damage to reputation, financial loss, or any other significant economic or social disadvantage. If organisations aren’t sure about who is affected, the ICO will be able to advise and, in certain cases, order them to contact the people affected if the incident is judged to be high risk. Our main aim is to help organisations get it right when it comes to using personal data – and that includes preparing for GDPR. There’s a wealth of material on our website to help. #

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Products & Services


Security providers in Southern England

Making sure your security remains the priority

Frontline Total Security Ltd is one of the main security providers in Southern England and proud to be a part of the Security Industry Authority (ACS) Approved Contractors Scheme. Frontline Total Security like to feel that it is able to offer all its clients the complete security solution. The company’s main area of operation is the supply of security officers to large organisations and blue chip companies. Specialising in security services to the adult care and support marketplace, Frontline services also include event staff for festivals and music events along

Kent Security & Response Ltd is based in Kent and has a senior management team with more than 20 years combined experience of the security industry. The company is a family run business, who from inception has worked towards improving the standard of security services provided to business and people of Kent. The company has a targeted area consisting of Kent only and specialises in mobile patrols, key holding, response services, manned guarding, vacant property inspections, lock and un-lock service and event security. With a targeted area, the company can be sure that it is

with high volume locations within the leisure industry. Frontline Total Security currently holds SIA Approved Contractors Scheme (ACS) for the provision of Security Guarding, Keyholding A Door Supervision operating from offices in Cornwall & Oxfordshire. FURTHER INFORMATION Tel: 01726 338287




able to cover all requirements with the best quality and professional services customers expect. Kent Security & Response Ltd prides itself on a can-do attitude and never says no to its customers. The company holds Security Industry Authority (SIA) Approved Contractors Status (ACS) for keyholding and security guarding service, and is also Safe Contractor Accredited. FURTHER INFORMATION Tel: 01303802525 info@kentsecurityresponse. www.kentsecurityresponse.


Commercial vehicle diesel engine manufacturer

Patient communications from a single source

Founded in 1996, Isuzu Truck (UK) has developed a nationwide network of sales, parts and service dealerships covering all major towns and cities throughout the UK. Its Hertfordshire headquarters is a purpose-built sales, marketing and training centre. Isuzu’s current product range includes a number of rigid chassis cab vehicles, from the 3.5t Grafter up to the 13.5 tonnes Forward truck, as well as several ‘driveaway’ models. These driveaway trucks are available at 3.5t, 7.5t and 11t and have been designed to utilise the market’s most popular commercial vehicle bodies. In 2017, the Isuzu 3.5t ‘Grafter’ was named ‘Best Builder’s Truck’ for the fifth year running. A new and improved 3.5t model, the Grafter Green, is now available, offering

MBA has over 30 years’ experience in the communications industry, providing a wide-variety of services to improve the effectiveness of customer comms, streamline business processes, consolidate costs and deliver greater returns on investment. MBA’s range of integrated services include: Litho & Digital Print / Envelope Printing / Direct & Transactional Mail / Hybrid Mail / Warehousing and Pick & Pack / Electronic Fulfilment / Postage & Collections Management / Inbound Processing & Returns Management / Customer Communication Management systems / Data Processing & Document Composition / Automated Email & SMS services / Archive & Retrieval

greater efficiency and over 100kg more payload capacity than the previous model. Isuzu trucks have always been a popular choice for local authorities and public sector organisations, due to the vehicles’ impressive payload capacity and outstanding reliability. They are robust and adaptable enough to suit any number of different purposes. FURTHER INFORMATION Tel: 01707 28 29 30


solutions / Web Services & Electronic Presentment / Business Continuity & Disaster Recovery Services / Personalised & Interactive Videos / Digital Contact Centre / Creative & Design services. MBA’s team possess a great understanding of different communication strategies from across a large portfolio of clients. Their professional service will facilitate cross-sector learning and valuable knowledge-share for your organisation. FURTHER INFORMATION Tel: 020 8376 4300


First aid health and safety qualifications

First aid and safety training specialists

Clarian Health & Safety Training was established in 1996 and prides itself on being able to deliver the courses you want at the time and place to suit you or your organisation. The company trains people in all levels of first aid at work, food, fire, health and safety, water safety, risk assessments, and investigation training. Clarian offers good discount for students attending on block, and will not charge for any delegate who does not manage to pass the assessment of competence the first time. It pays for any re-assessments, giving students the best opportunity to complete their qualification. Clarian Health & Safety Training offers training in your workplace, based on a minimum of eight people; alternatively you simply come

ABC is a team of health care professionals with decades of experience in the emergency services who provide professional first aid training. The company believes that this expertise is the key to delivering the best possible training that is vital when dealing with emergency situations. ABC delivers First Aid at Work (FAW) and Emergency First Aid at Work (EFAW) courses for the workplace and also runs Basic Life support/CPR and A.E.D (Defibrillator) courses to both the public and health care professionals. As paramedics, the organisation feels passionately about its training and knows the importance of early recognition and treatment of the most life threatening emergencies. ABC also offers first aid training for students and schools as it believes that Basic Life Support should be learnt from an early

to one of the company’s training venues. Prices are fully inclusive with no hidden costs. Its certification is nationally accepted and awarded by one of the following: NEBOSH, IOSH, RLSS, Qualsafe, CIEH and OFQUAL. Clarian will not be beaten on price for the same standards of product its offers. Clarian Health & Safety Training works in a wide range of industry including: schools, factories, small businesses, emergency services, NHS, private health care, leisure industry and many more. FURTHER INFORMATION Tel: 01733 204343


age and so has developed fun sessions for students to get some hands on skills. For teachers, support staff or any one working with children, ABC has paediatric courses that fully meet Ofsted requirements which is essential for nurseries schools or anyone working with children. ABC also offers a popular one hour lunch time life saver course which covers the most important life saving skills. This is not a certificated course but offers the chance to train a lot of people in a short period of time on how to save a life. FURTHER INFORMATION


Legionella management and control services

The one-stop-shop for ‘brain-friendly’ training

P&W Water Hygiene Ltd is a water hygiene company based in Kent covering all of England. P&W carries out all works associated with stored hot and cold water systems and plant, including Legionella Risk Assessments to BS8580 & HTM04-01. With over 15 years experience within the water hygiene industry, the company has clients within: hospital NHS trusts; councils; schools and academies; care homes; hotels; facilities management; and maintenance companies. P&W Water Hygiene Ltd is a member of the Legionella Control Association and the Water Management Society. Services provided include risk assessments in compliance with ACoP L8

Brain-friendly learning experts, McCrudden Training is a specialist in providing high-impact training to the public sector. With over 15 years’ experience in working in partnership with local authorities, NHS and emergency services organisations, the multi-awarding winning company has expert trainers in leadership and management, personal development topics as well as the full range of compliance courses including first aid, safeguarding, and all health and safety topics. The company appreciates that public sector organisations need to deliver the best return on investment for training and its unique training style does just that. McCrudden delivers learning the way the brain is hardwired to learn so staff learn more, faster and retain it longer. It has a range of ‘ready

4th Edition, site specific log books, Legionella control systems to ACoP L8 and client specific standards, emergency and routine disinfection in accordance and requirements of the HSG 274 Part 2, UKAS accredited sampling and analysis, risk assessment and control regime remedial actions, Calorifier surveys and inspections, Calorifier and water heater descales, and Legionella awareness training. FURTHER INFORMATION Tel: 01634 722175

Products & Services


to tailor’ workshops that can be customised to reflect your organisational values and priorities, and your needs. Three months email support after training is included as standard, so McCrudden is there to help your staff feel confident to put their learning into practice after their training. It also offers dual-branded certificates, and blended learning solutions via its LearningHub. FURTHER INFORMATION



Products & Services


The best flooring possible to achieve your goals

The first choice for conferences and events

Sports Surfaces (UK) Ltd supplies and installs quality, safe, functional sports floors to meet the specific needs of its clients. The company is family-run and has established a strong product portfolio over the last 25 years, creating well-respected standing within the indoor sports surfacing industry. Sports Surfaces (UK) Ltd acts as distributor-installers for all of its products, meaning there is one point of contact throughout the entire project facilitating communication and delivering a timely project. The company installs a wide variety of durable, resilient, multi-functional indoor sports floors at international sports venues as well as educational and recreational establishments across the UK and Ireland. The company is routinely involved in design and

Carnegie Conference Centre is conveniently located just 15 minutes from Edinburgh International Airport with train and bus links nearby to all of Scotland’s major cities. From full scale conferences to one-toone training sessions, Carnegie Conference Centre has the rooms, flexibility and technical equipment to meet your needs. The venue’s main hall comfortably holds up to 300 delegates with a further 22 conference/breakout rooms of varying sizes, including a Video Conferencing Suite and IT Training Suite. Whether you require a meeting room for an hour or five days, for two people or 300, for an assessment day or corporate dinner, the organisation’s professional events team are on hand to offer advice and guidance every step of the way, ensuring your event is a

specification, speaking with designers and architects and working with main contractors. It works on new builds but often works on refurbishments direct for the client. The company has a wealth of experience working on a multitude of different types of refurbishment projects and assist offering advice and support. FURTHER INFORMATION Tel: 01244 321 200




huge success. Its dedicated IT support team will be on hand to assist before and during your event if required and its outstanding chef can provide tailor-made menus just for you. Situated in Dunfermline, just off the M9 motorway and only 25 minutes from Edinburgh, Carnegie Conference Centre is in an ideal location for delegates travelling from all over Scotland. Free parking is available on-site and there are excellent public transport links for bus and rail. FURTHER INFORMATION Tel: 0344 248 0142


The educational way of teaching first aid

Mixing home comforts with modern standards

At Lincolnshire Healthcare Training the motto is ‘Fun whilst Learning’, a unique way of learning which includes a wide variety of teaching methods, including games which reinforce the training subject which is found to be more memorable to students. Offering companies, individuals and voluntary organisations a wide range of regulated first aid courses, safer people handling, fire safety, manual handling as well as mental capacity and deprivations of liberties. Each of the courses are taught by trainers who are experts in their field, are consultants, and have extensive on the job nursing experience gained within NHS and private healthcare settings. Teaching children the basics in first aid is now considered to be key in their development and again in this way, Lincolnshire

Sugnall Hall, in a quiet location in the Staffordshire countryside, though within eight miles of the M6, is a private but highly accessible Midlands venue that is suited for a wide range of meetings and conferences, either midweek or at the weekend. The house combines the comfort and luxury of the country house experience with modern standards of digital access and conferencing. The Billiard Room, adjacent to the main house, makes an impressive meeting place for up to 80 seated. A large screen is available for presentations and Wi-Fi streaming. Tables also provided for up to 50. The panelled Dining Room is available for smaller, more intimate meetings, and the

Healthcare Training strives to ensure this is done at an appropriate stage for them. All of the courses offered by the company are tailored to requirements of each group and are costed competitively. For a no obligation quote for your training requirements please contact the company via the details below. FURTHER INFORMATION Tel: 01526 342112 www.lincolnshire


Drawing Room, with its comfortable sofas, Chinese wallpaper and views over Shropshire, is perfect for relaxation. Luxury serviced accommodation (14 double bedrooms, 12 being en-suite) is on-site, and catering is on hand to suit your requirements. A wide variety of outdoor activities is available from nearby providers. FURTHER INFORMATION Tel: 01785-851711


Document management services for local gov

LED lighting installation and design specialists

Scan Film Store is a team of skilled professionals with a proven track record for fast, accurate and cost effective document scanning and storage services. The company has a purpose built secure document storage and production unit and serves a wide range of clients across the UK. The company has invested in the very best, most modern scanning equipment and premises and also knows how important security and service are to you; so has chosen, security checked and trained its staff very carefully. Initial advice is free of charge and obligation. ISO9001:2015 & BS10008 accredited, Scan Film Store use only the latest equipment, ensuring speed, accuracy, quality and integrity. Its warehouse storage facilities are alarmed, protected

With LED lighting becoming the norm throughout the industry, good design and quality product specification has never been more important. Light Affects Ltd offers an independent design and installation service to ensure the best spend of resources and longevity of the lighting system. Based in East London, the company is an NICEIC approved contractor. Its lighting design team are all LIA qualified and, as members of the LIA, have access to all up-to-date legislative requirements and standards. The company can also provide bespoke CAD drawings and DIALux modelling to suit their client’s requirements. The Regulatory Reform (Fire

and monitored 24 hours a day, every day. Services include: document scanning – high volume, large format and book scanning; microfiche/microfilm – including conversion to scanned images; document storage and records management; electronic data and film destruction; and document shredding. FURTHER INFORMATION Tel: 0800 008 7229


Safety) Order 2005 placed the responsibility for the Emergency Lighting System on the owner or landlord of the premises. It is their duty to ensure that competent persons are employed to work on all aspects of the system. As a BAFE registered company, and also members of ICEL, Light Affects Ltd fulfils this requirement, offering advice and guidance across the property management service industry regarding all lighting upgrades. FURTHER INFORMATION


Keep your business healthy with SPA Training

Drone solutions and geoconsultancy services

SPA Training (UK) was established in 1995 and has been successfully running training courses since then across the UK. The key to its success has been reliability, flexibility and the quality of delivery plus its 300 trainers strategically placed across the country. SPA delivers the essential training required such as first aid, health and safety and food safety to all levels at very competitive rates. Courses are delivered on your premises at times to suit you and SPA Training is happy to include any site specific information if required. All courses are certificated by recognised awarding bodies such as Highfield Awarding Body for Compliance and Qualsafe Awards. The company’s trainers are all fully qualified in their

Geo-4D is an independent geoconsultancy based in Oxfordshire, UK, specialising in advanced remote sensing, data integration and 3D data services. Core staff experience, combined with a hand-picked suite of the best software available, enables efficient and effective workflows, delivering accurate, cost effective and flexible solutions. Geo-4D conducts a combination of ground based, and aerial survey using drones for: external 3D building inspection and modelling; rapid internal 3D building modelling – for virtual walkthroughs, asset management, energy audits etc; 4D aerial pollution mapping; topographic

respective fields and have a wealth of experience within the commercial sector. SPA Training provides the best possible training, advice and guidance to enable your staff to improve their personal skills and knowledge and gain the most appropriate qualifications to help them succeed in the workplace. Contact Jules Hutchings for full details of the courses run or visit the website. FURTHER INFORMATION Tel: 01579 324116

Products & Services


mapping; brownfield site inspection and mapping; coastal hazard mapping; detailed solar farm inspection and mapping; and forestry and agricultural health mapping. Reporting and data delivery is completed as digital, hard copy and online, as required, with all CAD and GIS formats supported. FURTHER INFORMATION Tel: 0345 257 0877



Advertisers Index



Don’t put your buildings or staff at risk

Patient communications from a single source

The fire safety of buildings has probably never been so high in the public consciousness as it is today –for residents, builders, insurance companies and local authorities alike. Checkmate Fire Solutions (Checkmate Fire) has been in the fire prevention business for nearly three decades and is ideally placed to address these issues. Therefore, it is no surprise to learn that as one the most trusted contractors in specialist passive fire protection, it has become the largest and fastest growing fire prevention company in the UK. The company provides its services through two divisions – compliance, which provides inspection and other consultancy services, and solutions, which offers third party accredited installations. Its services include firestopping/air sealing,

MBA has over 30 years’ experience in the communications industry, providing a wide-variety of services to improve the effectiveness of customer comms, streamline business processes, consolidate costs and deliver greater returns on investment. MBA’s range of integrated services include: Litho & Digital Print / Envelope Printing / Direct & Transactional Mail / Hybrid Mail / Warehousing and Pick & Pack / Electronic Fulfilment / Postage & Collections Management / Inbound Processing & Returns Management / Customer Communication Management systems / Data Processing & Document Composition / Automated Email & SMS services / Archive & Retrieval

fire compartmentation, fire boarding and structural steel protection; as well as fire doors surveying, restoration and installation and a fully bespoke range of fire rated glazing solutions, designed and installed for clients. So, get it right first time, ensure your buildings are safe and compliant and using a third party accredited company such as Checkmate Fire with decades of experience across a wide range of sectors will give you the peace of mind that you are protecting lives and livelihoods. FURTHER INFORMATION Tel: 01422 376436

solutions / Web Services & Electronic Presentment / Business Continuity & Disaster Recovery Services / Personalised & Interactive Videos / Digital Contact Centre / Creative & Design services. MBA’s team possess a great understanding of different communication strategies from across a large portfolio of clients. Their professional service will facilitate cross-sector learning and valuable knowledge-share for your organisation. FURTHER INFORMATION Tel: 020 8376 4300


The publishers accept no responsibility for errors or omissions in this free service ABC First Aid Training ABM Ace-Assist ACP Aviation ADISA Advantage Biogas AECOM AFI Group Alan John Associates ALD Automotive AloeMichael Andrew Bryson Aerial Barrier Components Boon Edam Carnegie Conference Caterpillar (NI) Centre for Strategy Checkmate Fire Solutions Clarian First Aid&Health Commend De Vere Venues Chicheley Hall DMS Training Drone Summit Edinburgh First Efficient Fuel Technology Electrowaste Evac Chair International EventMAP Evolve-Home Energy Exponentional-e


95 86 41 46 70 29 14 48 52 56 55 72 50 Inside Back Cover 96 24, 25 17 Inside Front Cover 95 62 76 44 48 77 36 72 8 69 29 68

Fastned First Intervention Team Flexitricity Frontline Total Security Ford Gentian Events Geo-4D Hemsworth Associates Hyster-Yale Inaparc ISS Facility Services Isuzu Truck JJG Consultants JTPM Kainos Worksmart Kent Security&Response Keytracker Licence Check Light Affects Lincolnshire Healthcare Luxonic Lighting LWT Trading Maincor Mapair Thermography Marubeni-Komatsu MBA Group Mccrudden Training Megger Memset Mitsubishi

66 44 31 94 Back Cover 52 97 36 18 62 10 94 44 85 66 94 59 59 97 96 32 76 31 48 20 94 95 38 67 6


Motoparking Solutions Natas Asbestos Training Objectivity P&W Water Hygiene PJH Safety Training Q Associates Rainmaker Solutions Realise Futures Rescue Specialist Rockford Associates Royal Armouries Sano UK Powered Scan Film or Store Scarab Sweepers Showsec International Spa Training Sports Surfaces Sugnall Estate SWAP Internal Audit TF Installations The Rufus Centre Thomas Telford TRACE Systems Twice2Much Unwin VehoGroup Vox Pops International WEEE Solutions Wilo Wudo Solutions

60 36 64 95 42 82 84 22 44 4 74 58 97 42 52 97 96 96 68 41 76 66 58 78 58 58 80 72 26 93

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Official fuel consumption figures in mpg (l/100km) for the All-New Ford Fiesta range: urban 38.1-80.7 (7.4-3.5), extra urban 60.1-94.0 (4.7-3.0), combined 49.5-88.3 (5.7-3.2). Official CO 2 emissions 129-82g/km.

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Government Business 25.2  

Business Information for Local and Central Government

Government Business 25.2  

Business Information for Local and Central Government