Family Attraction Expo 2018

2018 SHOW PREVIEW

TITION

EAD OF THE COMPE

L AND KEEP AH N TO THE NEXT LEVE

KE YOUR ATTRACTIO

INNOVATIONS TO TA

8

150

EXPERT SPEAKERS

RUNNING ALONGSIDE:

MARKETING & BUSINESS ADVICE

7&8

NOV 2018

NEC BIRMINGHAM

SHOW TIMES 10.00 - 17.00

300

TECHNOLOGY

CUTTING EDGE SUPPLIERS

& TRENDS

PSI

PUBLIC SPACE INNOVATION

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WELCOM With household budgets being squeezed and families becoming more selective with their leisure spend, visitor attractions are having to adapt to not just survive, but thrive.

Today’s consumers are tech-savvy and, as in most areas of modern life, have ever-increasing expectations and requirements - craving experiences that are more interactive, immersive and, ultimately, provide better value for money.

Quite simply, this is THE place to be if you want to successfully target new customer bases, create a sustainable business model and stay relevant. All the solutions and guidance your business needs. All under one roof. All for free!

And it’s for this reason that we’ve pulled out all the stops to ensure that Family Attraction Expo hasn’t just returned this year, but is returning bigger, better, and overflowing with even more showstopping seminars, suppliers and features.

What’s more, your ticket for this year’s Family Attraction Expo also gets you into five incredible co-running exhibitions: Farm Business Innovation; Holiday Park & Resort Innovation; Destination Hotel, Resort & Spa Expo; Country House Business Innovation; and Public Space Innovation.

Over two incredible days, thousands of attraction owners, managers and entrepreneurs will converge on Birmingham to discover the most inventive and effective ways to update their offering, improve their site, and stay ahead of the competition in both 2018 and beyond.

So strap in - you’re in for one hell of a ride!

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PUBLIC SPACE INNOVATION

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SHOW HIGHLIGHTS

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SHOWSTOPPING SPEAKERS

SUPPLIERS

v MICHAEL COLLINS

LEISURE DEVELOPMENT PARTNERS (LDP)

SHOWSTOPPING

SPEAKERS

VISITOR ATTRACTIONS TRENDS – WHAT INTERNATIONAL TRENDS CAN HELP IMPROVE YOUR VISITOR EXPERIENCE AND YOUR RETURNS? WEDNESDAY | 14:00 KEYNOTE THEATRE 2

Feast your eyes on the keynote schedule for this year’s Family Attraction Expo - brimming with the very latest expert knowledge from within the world of attraction sites.

Across both days of the show, this incredible speaker lineup will provide you with an unsurpassable depth of insight and information; helping establish your business as one of the UK’s top family & leisure attraction parks. So if you want to learn how to update your offering, improve your site and stay ahead of your competition in 2018 and beyond, you’ve come to the right place!

Sessions fill up fast - get there early!

If you want to obtain the best business advice available, you should listen to the people who have demonstrated a natural tenacity to fight their way to the top, by battling through the incredible career highs and challenging lows running an attraction park may bring.

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TONY BERRY

NATIONAL TRUST

MY – HOW YOU’VE GROWN THURSDAY | 14:00 KEYNOTE THEATRE 2

Michael Collins will discuss the future of the attractions industry and review trends observed by LDP in their entertainment and visitor attractions projects globally. He will focus on how to embrace these trends to improve performance and visitor experience for attractions of all scales. Case studies and benchmarks will be used to illustrate the impact of emerging trends.

The family market has been at the heart of the National Trust’s huge and continual visitor growth over the last ten years. What can other organisations learn from the Trust’s experience of driving and managing growth?

JAMES THOMAS

MERLIN ENTERTAINMENTS PLC, THE BEAR GRYLLS ADVENTURE

JOHN MINION YORKSHIRE WILDLIFE PARK LIMITED

A GM’S EXPERIENCE IN BUILDING A WORLD FIRST ATTRACTION

YORKSHIRE WILDLIFE FROM THE BEGINNING

WEDNESDAY | 11:00 KEYNOTE THEATRE 2

THURSDAY | 14:45 KEYNOTE THEATRE 2

Yorkshire Wildlife Park is a huge success story and this is a great opportunity to gain an insight into how John and his team turned a small farm attraction into an award-winning visitor attraction, welcoming over 760,000 visitors annually. John will talk about the park’s 9-year journey and its exciting plans to double in size over the next two years.

I will be talking through my journey and experience as a GM in building an attraction unlike any other, from conception to completion – the good, the bad, and the ugly! I hope to share some lessons learned, and explain some of the challenges along the way.

NATASHA NARDELL THE ROYAL HOUSEHOLD – BUCKINGHAM PALACE

CONSISTENTLY MAGNIFICENT CUSTOMER SERVICE IN A 24/7 OPERATION; CAN IT BE DONE?

DONNA SPEED WE THE CURIOUS

WHAT’S IN A NAME?

BUSINESS AND THE BOARDROOM WEDNESDAY | 14:45 KEYNOTE THEATRE 2 The Apprentice Winner Sarah Lynn talks about her career journey and experience on the BBC show, what it takes to start and build a business like Sweets in the City, and what life is like being one of Lord Sugar’s newest business partners.

THURSDAY | 12.30 KEYNOTE THEATRE 2 Customer service can make or break a visit to an attraction or leisure site, so how do we ensure that our frontline teams deliver consistently superb service?

I have recruited, trained and managed over 400 people at Buckingham Palace, where only the best is good enough, who deliver this superb service each and every day. I’d like to share the journey we went on together, and the lessons that I have taken from it, focussing primarily on robust recruitment strategies, in-depth and knowledgeable training and open two way communication channels.

SARAH LYNN SWEETS IN THE CITY

In September 2017 At-Bristol Science Centre launched its bold new direction, including a new visual identity, manifesto for change and a provocative new name – We The Curious. Donna will reflect on the motivation and rationale behind this striking move; the process, challenges and how embracing stakeholder vision unlocked success in this rebrand.

VICKY PARR

THURSDAY | 12:30 THEATRE 14

EDDIE KEMSLEY KIDZANIA

KIDZANIA LONDON – AN INSIGHT INTO RUNNING THE FASTEST GROWING EDUCATION & ENTERTAINMENT BRAND IN THE WORLD Eddie Kemsley will outline the unique market and business model that underpins the fastest-growing education & entertainment brand in the world, including how the team have delivered an attraction model within a retail environment. Kidzania London is the flagship of the global brand which started by Xavier López Ancona in Mexico in September 1999. Eddie’s presentation will take a close look at KidZania, the history of KidZania, how it works and its unique business model, she will then take a wider look at how the experience economy is impacting on retail led destinations.

VISITENGLAND

TIPS TO GROW YOUR BUSINESS FROM VISITENGLAND WEDNESDAY | 11:45 KEYNOTE THEATRE 2 There are some great initiatives happening at VisitEngland. Take this opportunity to learn how these projects can help businesses grow, be more productive and legally compliant. Vicky will talk about VisitEngland’s work on business support, quality assurance and awards for excellence. Vicky will also include some useful insights on the current size and the value of the English tourism market; as well as the latest business performance trends.

WEDNESDAY | 12:30 | KEYNOTE THEATRE 2

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LORD CARNARVON SEAN TAYLOR ZIP WORLD

THE ZIP WORLD STORY – THE COMPANY GOING DOWNHILL FAST! THURSDAY | 11:45 THEATRE 15 In just five years, Zip World has gone from strength to strength, growing exponentially each year in offering, turnover and brand presence in the industry. Opening the fastest zip line in the world in 2013, with nine staff operating from a porta cabin in a quarry, the company has grown to well over 300 employees across three sites - operating 11 unique adventures; a 150-cover restaurant; and corporate meeting space.

HIGHCLERE CASTLE

HIGHCLERE BECOMING A GLOBAL ICON OF UK HERITAGE Lord Carnarvon’s talk will follow a timeline from when himself and Lady Carnarvon took over the Castle in 2003, exploring the main challenges and long cycle of building repairs, to Highclere becoming a global icon of UK heritage through the popular TV series Downton Abbey.

Through further developments and entrepreneurial ideas, Lord Carnarvon will discuss how he is able to maintain the coherence of the Estate in the long run.

THE BISHOP’S PALACE

WEDNESDAY | 13.15 KEYNOTE THEATRE 1

HOW TO GROW YOUR VISITOR INCOME Visitor numbers to The Bishop’s Palace have doubled in five years. This success has built reserves and an annual surplus that is reinvested in the site. Rosie provides practical advice on growing your business from diversifying audiences and attracting the family market to launching a highly successful café and catering business. She will share how marketing, building a unique play area, and an ever-changing public events programme changed the fortunes of the 800-year-old Palace.

ANITA STEVENS NATIONAL TRUST

GETTING PLAYFUL AT THE NATIONAL TRUST Over the past decade the National Trust has transformed itself to become one of the country’s leading family-friendly organisations.This session will talk through how the National Trust developed their core experience, introduced family-friendly standards and developed innovative offers, including natural play and the hugely successful ‘50 things to do before you’re 11 3/4’.

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SOCIAL MEDIA STRATEGY

WEDNESDAY | 11:45 KEYNOTE THEATRE 1

ROSIE MARTIN

THURSDAY | 11:45 | THEATRE 14

PRIYA CHAUHAN

UPSKILL DIGITAL

Discover exactly where your small business needs to be seen and heard on the web in this short course designed for aspiring social media marketers. You’ll get a run down of the best social media platforms to use in 2018, how to create a social media strategy that delivers the right goals for your business and the importance of defining a set of marketing guidelines too, so you can always stay on brand and on message.

THURSDAY | 10:45 KEYNOTE THEATRE 2

ADAM & MARTIN GOYMOUR ROARR! DINOSAUR ADVENTURE

ROARRING INTO THE FUTURE! WEDNESDAY | 11:00 THEATRE 14 The UK’s awardwinning ROARR! Dinosaur Adventure is entertaining unprecedented visitor numbers and an expanded demographic under park manager Adam Goymour. Winner of the combined Norfolk and Suffolk best large visitor attraction award for 2018, it is the busiest paid-for attraction in the former of those two east England counties. Come and listen to find out what decisions and strategies were made to achieve this growth.

GEOFFREY SMITH HAVEN ROCKLEY PARK (HAVEN)

PUTTING CUSTOMERS AT THE HEART OF EVERYTHING YOU DO! THURSDAY | 15:30 KEYNOTE THEATRE 2

JOHN HOY

THURSDAY | 11:45 KEYNOTE THEATRE 1

CASTLE HOWARD

CASTLE HOWARD REVISITED Castle Howard is an iconic estate sitting amidst the Howardian Hills in North Yorkshire. It is a traditional landed estate with the house, gardens and park being opened to the public - and it is famed for being the setting for Brideshead Revisited. However, there there are many challenges, as well as a significant backlog of urgent heritage repairs. John Hoy, newly appointed as CEO, will talk about these challenges and the actions being taken to address them.

JANE MICHOTTE THE ASPINALL FOUNDATION

The title sounds simple but sustained success in the holiday park industry involves a mix of strategy, investment, culture and importantly, a TEAM who are capable and willing to deliver on our priorities. This presentation focuses on perspectives and lessons learned from some of the best in the holiday park industry and guided more.

MAKING A ROARING SUCCESS OF SHORT BREAKS The Aspinall Foundation has transformed Port Lympne Reserve in Kent into one of the most successful short breaks destinations in the South East. Quadrupling turnover in the last four years, short breaks has added over £4m to the top line with careful investment into a diverse portfolio of accommodation. With 45,000 guests per annum, short breaks have been vital in raising awareness of The Aspinall Foundation’s core animal conservation message.

JAMES LEE & CHRIS ALLCOCK

MARK LOCKER

ATTRACTIONS.IO

WATER TREATMENT PRODUCTS

HOT TUB WATER MANAGEMENT IN THE HOLIDAY PARK INDUSTRY THURSDAY | 14:45 THEATRE 10 Developing a robust water management regime for hot tubs in holiday park/lodge locations. Detailing what operators should do, awareness of HSG 282, and is there more an operator can do to minimise risk to their business through better water management? Are you doing enough to conform?

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THURSDAY | 14:00 THEATRE 15

PAUL GRIFFITHS MARY ROSE

HENRY VIII’S MARY ROSE: 500 YEARS, A HEARTBEAT AWAY

HOW TO INCREASE VISITOR SPEND AT YOUR ATTRACTION

THURSDAY | 11:00 THEATRE 15 Paul will take you through how visitors can explore the multi-award-winning Mary Rose, King Henry VIII’s flagship – sunk during the ‘Battle of Solent’ in 1545 and then raised from the seabed after nearly 500 years lost at sea. Immerse yourself in life on board by coming face to face with the crew, surrounded by genuine artefacts, and all brought to life through cuttingedge technology.

500 years, a heartbeat away.

Learn about the strategies, tactics and science behind getting visitors to spend more money during their visit.

WEDNESDAY | 13:15 THEATRE 14

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THURSDAY | 13:15 KEYNOTE THEATRE 2

STEPHEN TWISS

FMT BUSINESS ANGELS

PETER MOORE OBE & JEAN LIGGETT NORTHERN POWERHOUSE DEVELOPMENTS & PROPERTIES OF THE WORLD

THE PERFORMANCE EQUATION TURNING A GREAT STRATEGY INTO GREAT PERFORMANCE

AFAN VALLEY ADVENTURE RESORT – THE DAWN OF A NEW ADVENTURE

In a vibrant but competitive industry such as ours, having a great strategy, a customer-centric product and a strong culture are the cornerstones we all need. Once these are established, the actual performance of our people is what ultimately defines our success. In this seminar, Stephen will look at and discuss ‘Engaged Performance’ and how ‘The Performance Equation’ can help a business to realise its goals.

THURSDAY | 11:45 KEYNOTE THEATRE 2

AVON ESTATES LTD

With an evergrowing demand for activity-based holidays and a huge call to deliver an all-encompassing adventure experience in one spectacular UK location, Afan Valley Adventure Resort is coming at exactly the right time. Providing a comprehensive mix of healthy and exhilarating activities, relaxation and social interaction in a stunning and dramatic landscape, this allweather, all-year-round resort will deliver a concept that will be in line with government strategies. Peter Moore OBE takes you on a journey to discover how this unique resort will change the economic landscape of Wales and set the standard for a new breed of adventure holiday.

EXPANSION – THE TIGHT-FISTED WAY

TALENT ARTISTIC GROUP

DAVID KHAN ONLINE MARKETING SURGERY

HOW TO GROW YOUR LEISURE & TOURISM BUSINESS USING GOOGLE A strategic Search Engine Optimisation plan is essential for any leisure and tourism business seeking to grow its online presence. You will discover the true power of SEO and how it can help you multiply your revenues, propelling your company to the next level. David will not blind you with science when revealing his simple five-step plan, which has generated businesses millions in online sales.

WEDNESDAY | 12:30 | THEATRE 15

RACHEL BELL

LAKE DISTRICT ESTATES

STRONGER TOGETHER – DESTINATION MARKETING & PARTNERSHIPS

NIC ALLEN

WEDNESDAY | 13:15 KEYNOTE THEATRE 2

In an ever demanding and changing consumer environment, discover how the strength of partnerships can raise the profile of a destination to attract and sustain domestic and international visitors.

WEDNESDAY | 15:30 KEYNOTE THEATRE 2

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A brief history and recollection of how Avon Estates got from where they started, to where they are today. The focus of Nic’s seminar will be a light-hearted look at the expansion of Avon Estates into the holiday park market, as well as some of the innovations the company has taken on-board along the way including the good, the bad, and the ugly!

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WEDNESDAY | 14:45 THEATRE 13

ANDY MILLS-BROWN

ENTERTAINMENT: GUEST EXPERIENCE VS INVESTMENT (AND WHAT’S THE ROI?) WEDNESDAY | 11:45 THEATRE 14

What is Immersive & Experiential Entertainment?

How much do you need to spend? How do you measure the cost?

ROSS ASHTON

SIMON APPLEBAUM

THE PROJECTION STUDIO

PROJECTION SPECTACULARS – PROJECTION, LIGHTING AND SOUND TO ENHANCE YOUR VISITOR OFFER THURSDAY | 12:30 THEATRE 15

Heritage properties and sites have a story to tell the public. Creating a night time offer at your property is a great way to tell your unique story to a different audience.

We will show examples of a wide range of responses that we have produced for clients world-wide; including both permanent and temporary installations.

DAY OUT WITH THE KIDS

DEVI KOLLI AISOLVE LTD

LOCATION-BASED VR: THE HERO THE ENTERTAINMENT INDUSTRY NEEDS TO PUSH CLIENT EXPERIENCES THURSDAY | 14:00 THEATRE 14 Discussing the opportunities and advances locationbased VR has had on the entertainment and attractions industry and how WePlayVR has played a pivotal part in filling the gap they have been in need of.

Location-based VR is in highdemand and now seen as a viable outlet for out-of-home entertainment.

NIGEL VINCENT

VICTRON ENERGY B.V.

WEDNESDAY | 11:00 THEATRE 11

OFF GRID AND GRID SOLUTIONS If you need good quality power to your property, boat or vehicle.

Victron Energy have the answer. Individual products for a bespoke system, or use our All-in-one Easy Solar. The presentation, in an easy to understand format, guides you through the various products needed to provide power. Chargers, Inverters, Batteries, and an introduction to our free on-line remote monitoring portal.

GEORGE SMITH

KAMARIN COMPUTERS

5 ESSENTIAL FINANCIAL REPORTS FOR FAMILY ATTRACTIONS Being able to see the right information about your business at the right time is fundamental to making the right decisions. Focusing on 5 key financial reports, George will explain how visitor and tourist attractions like yours can increase revenue, manage your costs and maximise growth, all while increasing your customer retention, average dwell time, average yearly spend and customer experience. A must-see for any family attraction.

WEDNESDAY | 13:15 | THEATRE 15

PARENTING PREP: THE 7 STAGES OF PLANNING THE SUMMER HOLIDAYS

With 25 million family visitors to the site every year, Day Out With The Kids understands the parenting planning process better than anyone else. Join Simon Applebaum, Managing Director, as he takes a lighthearted but stat filled look through the eyes of parents at the different stages of trying to plan the perfect summer holidays. *Spoiler alert* The best-laid plans of parents often go awry…

THURSDAY | 14:45 THEATRE 14

CHRISTOPHER ELSON

DIVERSE INTERACTIVE

HOW EXTENDED REALITY (XR) WILL IMPACT VISITOR ATTRACTION AND ENGAGEMENT WEDNESDAY | 14:45 | THEATRE 14 THURSDAY | 13:15 | THEATRE 15

Extended Reality (XR) is the future, and that future is now! Find out what impact XR applications such as virtual, mixed and augmented reality are already having on visitor attractions and customer engagement, and what this will mean moving forward as we transition into a world where the boundaries of the physical and digital worlds seamlessly merge evermore-so to become one integrated ecosystem. This is one not to miss.

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ANDY SUTTON

PENNY MUSTILL

HOSPITALITY CONSULTANTS UK

BOO PRODUCTIONS

CHANEL CORNELIUS 918 COFFEE

ECO ROAST TECHNOLOGY & THE COFFE-ECO SYSTEM

MAXIMISING FOOD & BEVERAGE IN THE HOLIDAY PARK INDUSTRY

SEASONAL SHOWS TO BOOST VISITOR NUMBERS

WEDNESDAY | 13:15 THEATRE 13 Food and beverage and concessions within the holiday park market. Discussing the pros and cons of developing and maintaining food and beverage in a seasonal market place.

DEVELOPING YOUR FARMLAND INTO A HOLIDAY PARK OR LODGE DEVELOPMENT

WEDNESDAY | 14:45 THEATRE 15 500,000 tonnes of used coffee grounds are sent to UK landfills each year! 918 Coffee have designed and built the world’s only eco roaster that diverts this valuable resource and uses it to roast their Deliciously Responsible Coffee!

Chanel’s presentation on The 918 Coffe-Eco System incorporates Eco Roast Technology and also how they recycle PE lined cups, valved coffee bags, boxes and more! Could this be the closed loop solution the industry’s been searching for?

THURSDAY | 15:30 THEATRE 5 Andy will be discussing the practical options open to landowners looking for direction and a guide on how to turn farmland into a profitable holiday or Lodge Park by discussing the pros and cons and how to avoid getting into an expensive minefield.

A fun and engaging presentation on seasonal shows for attractions.

Penny Mustill will share her insight on how to create shows that leave a lasting impact and enhance customer experience.

THURSDAY | 13:15 THEATRE 14

VICTORIA ROOKE MAGENTA STAR LTD

WEDNESDAY | 12:30 THEATRE 14

Less ‘sales’ and more ‘fun’ please! Photography isn’t what it used to be. We are shaking things up by finding ways to enhance a customer’s experience. We believe in training staff to be engaging, entertaining and have more fun with it. Our new method of photography is unlocking marketing potential and taking the stress out of additional revenue for our clients. Is adding something new to your attraction a scary thought? Do you think you’ve tried it all before? This seminar could be for you!

BOO PRODUCTIONS

INTERNATIONAL ASSOCIATION OF TRAMPOLINE PARKS

ESSENTIALS FOR SUCCESS - WHAT YOU NEED TO KNOW BEFORE JUMPING IN!

ARE YOU MISSING SOMETHING?

BALA MCALINN

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PETER BROWN

WEDNESDAY | 11:00 THEATRE 15

WEDNESDAY | 14:00 THEATRE 15

UPSELLING: HOW TO MOTIVATE YOUR TEAMS AND BOOST SALES Boo Productions deliver training to leading companies and top attractions cross the UK. Using case studies from some of their clients - including Wembley Stadium, Crealy Adventure Park, ZSL London & Whipsnade Zoo, National Gallery and Kew Gardens - Bala will share his insight on what training and motivational methods have the greatest impact and fiscal results.

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Looking at the essentials to consider when developing a trampoline park as part of your attraction. Including what works, what to avoid and the recent developments in standards.

MATT SKINNER

CAMIEL KRAAN

MARTIN DUPREE

PROCTOR + STEVENSON

CONVIOUS

DUPREE

CREATING A SEAMLESS, PERSONALISED GUEST EXPERIENCE USING OMNICHANNEL MARKETING

10 WAYS HOW ARTIFICIAL INTELLIGENCE CAN GROW YOUR ONLINE BUSINESS TODAY

BRAND STRATEGY: HOW TO GET YOUR BUSINESS TO MARKET

Creating a seamless, cross-channel experience for guests is the dream for most digital marketers, and with GDPR causing email to take a diminished role, teams are now being forced to look at alternative channels to fill the gap. So, how do you do this and make sure that these channels work together in order to provide an integrated, personalised experience for your guests? Matt Skinner, Head of Digital Strategy + Data at Proctor + Stevenson, provides a guide for how to utilise your data and technology to increase bookings, ROI and brand loyalty.

THURSDAY | 14:45 THEATRE 15 Artificial Intelligence (AI) is here to stay and it will impact your company as well.

In 20 minutes, you will learn the basics of AI and with the use of industryspecific examples, Camiel will show you how it can help you to better engage with your customers and grow your business.

THURSDAY | 13:15 THEATRE 6 Eight out of ten entrepreneurs’ businesses fail within the first 18 months*. The main reasons: 1. No plan 2. Lack of clear values or proposition. Effective communication requires skills unavailable in many businesses. Your offering might be clear to you but communicating that effectively to customers is rarely easy. Learn how Dupree can help you create a clear brand proposition, strategy and marketing plan for effective business growth. * (according to Bloomberg)

THURSDAY | 13:15 | THEATRE 9

JOE COOPER TOUCHWOOD PLAY LTD

RACHEL DAWSON-SMITH COLOUR HEROES LTD

BRINGING YOUR BUSINESS TO LIFE FOR FAMILIES

CREATING POSITIVE MEMORIES FROM NATURAL PLAY- THE BIOPHILIA EFFECT During his presentation, Joe Cooper will explore the premise of “Biophilia” that humans are “attracted to all that is alive and vital”. Using case studies, he will demonstrate how vital spaces can be designed into a range of commercial settings and in turn, the role that nature play has in the creation of positive memories. Yes, there will be some theory, but don’t worry, there will be lots of top tips to take away with you.

WEDNESDAY | 11:00 | THEATRE 10

WEDNESDAY | 12:30 THEATRE 10

BETH CARTER & CALLUM KNIGHT

Are you telling your story effectively enough to really bring your customer experience to life in this highly competitive market?

Rachel will talk about making strategy fun, detailing how adding education and activity engagement tools to your marketing plan can positively impact on dwell time, participation, brand loyalty, referrals, and income. Colour Heroes have 20 years experience creating playfully strategic, bespoke, family resources that help build memories for your customers.

GREEN 4

THURSDAY | 11:00 THEATRE 14

IMPROVING YOUR VISITOR ENGAGEMENT STRATEGY TO ENSURE SUCCESS At Green 4, they know that if you put the visitor at the centre of your attraction, you will achieve success. Join this session to learn the top tips from their best practice experts on how to improve your visitor engagement strategy. Beth and Callum will be covering a variety of topics including establishing a single view of each of your visitors; the introduction of a visitor-centric culture throughout your attraction; establishing an effective data management strategy; obtaining actionable insights from your visitor data and translating these insights into actions that will drive success for your attraction.

Their approach has been proven to give you happier visitors and increased customer retention.

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REBECCA DAWSON DEBBIE NORTH TERRAINHOPPER

THE CLIMB – ACCESSING THE PURPLE POUND WEDNESDAY | 13:15 | THEATRE 3 THURSDAY | 11:45 | THEATRE 2 For people with disabilities to have equal opportunities, they must be able to make the same sort of choices as the rest of the community in seeing varied landscapes, getting into different environments and gaining diverse experiences. Debbie talks about her experiences of accessing the countryside in a wheelchair and how businesses could move forward in providing an inclusive countryside experience for all.

HORNBEAM

TOP TIPS FOR PROMOTING YOUR BUSINESS WITHOUT BREAKING THE BANK! Hear tips on promoting your business without breaking the bank! Marketing is an essential part of reaching new customers but doesn’t have to cost the earth. This talk is for you if you are launching a new venture, trying to grow an existing business or thinking about how to maximise your marketing spend while still achieving success.

PLAYSAFE SYSTEMS (A EUROCOIN GROUP COMPANY)

THURSDAY | 11:45 THEATRE 10

CASH MANAGEMENT & BUSINESS PERFORMANCE REPORTING FOR YOUR LEISURE BUSINESS How can you efficiently collect, record and secure the cash within your business? Playsafe’s networked systems, linked to world-class hardware, provide powerful and essential data from your site. They then convert this quickly and seamlessly into management information to help you drive your business forwards. Their integrated solutions improve and enhance leisure business operations, providing tailor-made reports full of relevant, accurate information. Playsafe Systems – turning your key operational data into business insight.

PROFESSOR PIETRO MICHELI PROFESSOR OF BUSINESS PERFORMANCE & INNOVATION WARWICK BUSINESS SCHOOL

PRODUCTIVITY - WHY IT MATTERS & HOW WE CAN IMPROVE IT We are frequently told that the UK has a productivity problem. The country still lags behind all other G7 countries. Productivity data is often in the spotlight, not only because it is used as a measure of national competitiveness, but also because productivity growth drives improvements in standards of living. Therefore, it is important we understand how productivity can be increased at organisational, team and individual levels.

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INSPECTION OF AMUSEMENT RIDES & DEVICES

THURSDAY | 14:45 THEATRE 5

IAN FULLER

WEDNESDAY | 14:00 | THEATRE 12

ROBERT KLUTH

LORICA INSURANCE BROKERS

Providing an explanation of the legal requirements regarding the inspection of amusement rides and devices.

WEDNESDAY | 11:45 | THEATRE 15

SIMON FOSTER (SAVILLS) & ROD MORTON (GREENSPAN PROJECTS LTD) SAVILLS & GREENSPAN PROJECTS

MAKING PLAY PAY WEDNESDAY | 12:30 THEATRE 7 In this seminar, Simon Foster and leading playground designers Greenspan will highlight the opportunities in developing playgrounds, indoor and out, as part of new or existing rural attractions.

Adventure playgrounds, indoor play barns and themed attractions all help to increase footfall, encourage repeat visits, improve revenue and target new markets. Simon & Rod will discuss the business, operational, design and construction considerations in order to make your playground attraction a success.

FRED WARNER

BETH COOPER

WEDNESDAY | 14:00 THEATRE 4

RAMTECH ELECTRONICS LIMITED

TIMBERPLAY

AREAS OF RISKS AND FIRE SAFETY STANDARDS

USING PLAY TO INCREASE VISITORS & INCREASE DWELL TIME

THURSDAY | 12:30 THEATRE 8

This seminar explores the world of children’s play, including play theory and alternative approaches to play. This formative information supports operators and managers in implementing an effective play strategy. In addition to equipment, this seminar will also look at the importance of utilising the landscape in any play offering. Case studies highlight best practice in outdoor play, assessing how effective provision impacts on visitor numbers, dwell time and secondary spend.

MIKE JONES

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THURSDAY | 12:30 THEATRE 10

EARTH WRIGHTS LTD

HOW NATURE INSPIRES GOOD DESIGN – CREATING IRRESISTIBLE PLAYGROUNDS Here, Fred discusses how to use technology to not only monitor, but also prevent risks - helping reduce insurance premiums, accidents and incidents, and theft. Hear examples of monitoring fire alarms, building alarms, sewage & fuel pumps, and temp build up in electrical infrastructures and CO2.

Many people’s most treasured holiday memories are of exploring and playing freely outdoors. Nature is the perfect playground and can teach us invaluable lessons in how to design stimulating spaces that meet children’s need for physical, social and imaginative play. The best, and most enduring, playgrounds do away with the ‘all bells and whistles’ approach of conventional playground design and instead use strategically placed elements to draw children into unique ‘habitats for play’ that keep them coming back for more.

CHRIS VEITCH & RAY VEAL

PHILL BODSWORTH

TOURISM FOR ALL UK

THERE ARE NO DISABLED CUSTOMERS, JUST CUSTOMERS! WEDNESDAY | 11:45 THEATRE 12 Disabled customers and their families and friends spend over £14 million a year on leisure and tourism in the UK. This is a huge and growing market, but many businesses are uncomfortable welcoming disabled customers. They lack confidence in their facilities and their skills. Join Chris & Ray to find out how you can tap into the accessible leisure and tourism market and provide a warm welcome and great service to everybody.

DefibUK

BEVERLEY OSBORNE TRAINING 4 RESILIENCE

EMERGENCIES AND CRISIS EVENTS – THEY WOULDN’T HAPPEN TO US!

AUTOMATIC EXTERNAL DEFIBRILLATORS – THEIR PLACEMENT AND USE

WEDNESDAY | 13:15 | THEATRE 4 THURSDAY | 15.30 | THEATRE 4 It’s a fact, emergencies happen. But the way in which such incidents are managed varies considerably. This seminar will explore the principles of emergency planning – what should your plan look like? What should it cover? Who do you need to share it with? And how do you make sure the whole team understands the plan and can follow it in the event of something going wrong?

The seminar will explore why AEDs are important, where to place them and the considerations for their on-going support. It will then look at some of the different types of AED currently in use and how straight forward they are to use.

WEDNESDAY | 13:15 THEATRE 10

13

GARY RICHARDSON SOPHIE TATTERSALL ANNESLEY GANDON

MARKETING STRATEGIES THAT GET RESULTS THROUGHOUT THE LEISURE PARK INDUSTRY WEDNESDAY | 15:30 THEATRE 10 With such a diverse range of parks and products, there is never a ‘one size fits all’ approach to marketing. Finding the best approach for the most suitable audience is a key part of any marketing strategy. This is achieved through careful, intuitive planning, whilst delivering effective campaigns with realistic ROIs. This requires a cohesive plan, building brand recognition whilst generating demand amongst audiences most receptive to your park proposition.

ACCESS TO FARMS

THE INDUSTRY CODE OF PRACTICE FOR SAFE FARM VISITS The Industry Code of Practice for safe farm visits is designed to ensure that whatever size of farm you operate or how many visitors you have, the code will ensure you and your visitors make it a safe one. The seminar will discuss the background to the code as well as giving helpful hints on how you can ensure you are meeting its requirements. Even if you are opening your farm for one day a year or diversifying into farm visits, this seminar will give you the practical and proportionate steps you and your visitors need to follow.

WEDNESDAY | 12:30 | THEATRE 2

SARAH HODGKINS CHARLOTTE DESIGNS

VISUAL COMMUNICATION – HOW A BIG PICTURE PAINTS A THOUSAND WORDS WEDNESDAY | 13:15 | THEATRE 11 THURSDAY | 12:30 | THEATRE 13

In this world of digital photography and social media, using the space around us to produce high quality, sharable posts has become one of the most important marketing goals for buisnesses of all sizes.

Charlotte Designs look at how you can leverage what you have in an innovative, cost effective way to maximum effect; engaging with your audiences and letting them do the work for you.

14

GARY GRANT GREEN INFRASTRUCTURE CONSULTANCY LTD

GREENING THE GREY

MARK SUTTON VANE

SUTTON VANE ASSOCIATES

LIGHTING FOR A VISION AND FOR LIFE

THURSDAY | 11:00 THEATRE 11

How green infrastructure, including green roofs, green walls and rain gardens can transform the urban environment, helping to reduce flood risk, keep us cool in summer, reduce noise and air pollution and improve our health.

Mark will describe how good lighting can bring public spaces alive and how they can reinforce the message and the vision of the space.

THURSSDAY | 11.45 | THEATRE 11

DAVID HORLER

ANNE PARKIN

THURSDAY | 11:45 THEATRE 12

TRACTOR TED

PROLUDIC LTD

TRACTOR TED COMES ALIVE AT YOUR FARM OR ESTATE

DELIVERING A BESPOKE PLAY AREA TO MEET YOUR NEEDS

THURSDAY | 14:00 THEATRE 6

Memories of our childhood are framed by where we played.

This is because play is integral to a child. This seminar will outline the key points showing how you can enhance your existing facilities with a bespoke play space. Anne will show you how families with children of all ages can benefit from a quality play space. You will be inspired by images illustrating the kind of play experiences possible. Large or small: You dream it, they create it!

MICHELLE ANDREWS

1

WEDNESDAY | 12:30 THEATRE 13

HOOKED-UP MAGAZINE

MAKING THE MOST OF THE MEDIA; PERFECTING YOUR PRESS RELEASE Tractor Ted is establishing himself as a key attraction, and David’s seminar will demonstrate the various ways that your business can partner Tractor Ted in the playground, café or animal petting area.

In an increasingly competitive market, it’s vital to ensure your business gets as much exposure as possible. Editors receive hundreds of press releases every month. How can you make yours stand out and optimise your chances of positive coverage? Michelle considers some of the simple steps you can take to make your story stand out, from finding the story in the first place, right through to where to send it.

MIKE HILL & DAVE MONKHOUSE LEISURE-NET

HOW TO CREATE PROMOTERS & DRIVE AMAZING CUSTOMER LOYALTY WITH NET PROMOTER SCORE (NPS) THURSDAY | 11:45 THEATRE 13 NPS (Net Promoter Score) is now the world’s leading customer experience matrix, but how do you actually use it to create promoters and drive amazing customer loyalty? Mike and Dave have been using NPS in the leisure sector for the last eight years, helping dozens of organisations to put NPS at the core of what they do and making it the key tool for measuring their customer experience and gaining real staff engagement in the process. Learn how it can help you to create real USPs and increase the life time value of your customers.

ANDREW HAMPTON PITCHED

A JOINED-UP MARKETING STRATEGY WILL HELP CONVERT CLICKS TO CASH WEDNESDAY | 11:45 THEATRE 13 Taking a joined-up approach to your marketing is crucial to its success. A well-structured campaign will help you stand out from the competition and secure a solid return on your investment.

From printed holiday brochures and social media to email marketing and the core design and functionality of your website - all these key elements (and more) can make or break your marketing campaigns. In this presentation Andrew will look at how to drive more traffic to your website and how to convert these clicks into cash: Search -> Browse -> Book. Andrew will also look at how to analyse and measure a campaign’s success, how to identify your customers and how to market to customers in today’s GDPR world.

15

FAMILY ATTRACTION EXPO

2018 BRINGS YOU...

AISOLVE

INNOVATION IS A THEME THAT WILL RUN RIGH THROUGHOUT T T YEAR’S SHOWH. IS

These pages show case the exhibitors that are thinking outside th e box to help attra ctions across the country improve their site an d stay ahead of the compe tition.

THE GRAVITY GROUP

Masters in ground-breaking gaming, AiSolve are a nine-year-old 3D content developer who provide intelligent, adaptive and immersive applications for the entertainment and enterprise markets.

STAND 9-640

The Gravity Group, LLC combine modern technologies with the classic art of wooden coaster design to create award-winning rides.

STAND 9-506

ATMOSFEAR Europe’s biggest scare entertainment production company. Having produced over 200 attractions, they are a one-stop-shop for all forms of Halloween and year-round scare entertainment.

STAND 632

16

INNOVATIVE LEISURE Adventure attractions specialist Innovative Leisure is the UK and European distributor of a range of high energy, interactive, family orientated attractions suitable for use in a variety of venues, including theme parks, FECs, holiday resorts, zoos, farm parks, science centres, visitor attractions and sports and outdoor centres.

STAND 9-630

FIRED UP TECH Fired up Technologies create amazing interactive sound, lighting and sensory effects including their Augmented Climbing Wall which uses projected graphics along with body tracking technology to turn any climbing wall into a huge interactive surface. The climbing wall can provide a variety of functions, offering activities from fun games through to challenging training applications.

STAND 710

ALPHA DIGITAL NETWORKS PLC Alpha Digital Networks PLC manufactures, supplies, installs and supports an extensive range of high quality interactive touch screen and Audio Visual (AV) equipment.

STAND 9-628

THE PEEL ENTERTAINMENT GROUP / PEEL INTERACTIVE

ROMPA

Peel designs, produces and delivers tailor-made entertainment and interactive experience packages, to meet your business objectives.

STAND 414

Rompa are experts in the design, manufacture and installation of products, services and concepts for people with sensory impairments and learning disabilities.

STAND 724

17

HIGHLIGHTS We’ve spent the last 12 months putting together the most diverse, interactive and informative Family Attraction Expo yet.

Below are the key focuses and features running under the roof of the NEC. Dive in!

NETWORKING Meet and connect with thousands of like-minded professionals from across the globe

INDUSTRY LEADING KEYNOTE SPEAKERS

The most infl uential figure s in the attract ion industry

FOOD & DRINK The correct food and drink offering can hugely enhance the customer experience whilst also driving revenue beyond the park gate

MERCHANDISING Advertise your brand effectively beyond the walls of your attraction

18

Find out how to make your business stand out from the crowd and keep people visiting year after year

THEMING

PRODUCT LAUNCHES Industry experts will be unveiling new and exciting products that are shaping the leisure and tourism sector

MARKETING & BUSINESS STRATEGY

SHOW AWARDS We’ll be celebrating the industry’s most outstanding products and services

Ensure you create a lasting experience by designing the perfect themed environment

IMMERSIVENT ME on ENTERTAkeIN ti ep your attrac

to Discover how st in adding the late up to date by t en nm rtai immersive ente

11.00 - 11.30

James Thomas, Merlin Entertainments plc, The Bear Grylls Adventure A GM’s Experience in Building a World First Attraction

11.45 - 12.15

Vicky Parr, Visit England Tips to Grow Your Business From VisitEngland

12.30 - 13.00 Eddie Kemsley, KidZania KidZania London – An Insight into Running the Fastest Growing Education & Entertainment Brand in the World

13.15 - 13.45

Nic Allen, Avon Estates Ltd Expansion – The Tight-Fisted Way

14.00 - 14.30 Michael Collins, Leisure Development Partners (LDP) Visitor Attractions Trends – What International Trends Can Help Improve Your Visitor Experience & Your Returns?

14.45 - 15.15

Sarah Lynn, Sweets in the City Business & the Boardroom

15.30 - 16.00

Rachel Bell, Lake District Estates Stronger Together – Destination Marketing & Partnerships

KEYNOTE THEATRE 2 | THURSDAY

8

Priya Chauhan, UpSkill Digital Social Media Strategy

10.45 - 11.30

Peter Moore OBE & Jean Liggett, Northern Powerhouse Developments & Properties of the World Afan Valley Adventure Resort – The Dawn of a New Adventure

11.45 - 12.15

Natasha Nardell, The Royal Household – Buckingham Palace Consistently Magnificent Customer Service in a 24/7 Operation; Can it be Done?

Stephen Twiss, FMT Business Angels The Performance Equation - Turning a Great Strategy into Great Performance

12.30 - 13.00

13.15 - 13.45

14.00 - 14.30

Tony Berry, National Trust My – How You’ve Grown

John Minion, Yorkshire Wildlife Park Limited Yorkshire Wildlife From the Beginning

Geoffrey Smith, Haven Rockley Park (Haven) Putting Customers at the Heart of Everything You Do!

KEYNOTE THEATRE 2 WEDNESDAY

8

14.45 - 15.15

15.30 - 16.00

* Content and speakers are subject to change. The digital show guide and seminar timetable will be updated online prior to the show, so please check www.familyattractionexpo.co.uk for the latest information.

KEYNOTE THEATRE 2 THURSDAY

KEYNOTE THEATRE 2 | WEDNESDAY

SEMINAR THEATRE 14 WEDNESDAY

SEMINAR THEATRE 14 | WEDNESDAY

SEMINAR THEATRE 14 THURSDAY

SEMINAR THEATRE 14 | THURSDAY

8

11.00 - 11.30

Adam & Martin Goymour, Roarr! Dinosaur Adventure Roarring into the Future!

11.45 - 12.15

Andy Mills-Brown, Talent Artistic Group Entertainment: Guest Experience vs Investment (& What’s the ROI?)

12.30 - 13.00

Victoria Rooke, Magenta Star Ltd Are You Missing Something?

13.15 - 13.45

Mark Locker, Attractions.io How to Increase Visitor Spend at Your Attraction

14.45 - 15.15

Christopher Elson, Diverse Interactive How Extended Reality (XR) Will Impact Visitor Attraction & Engagement

8

Beth Carter & Callum Knight, Green 4 Improving Your Visitor Engagement Strategy to Ensure Success

11.00 - 11.30

Anita Stevens, National Trust Getting playful at the National Trust

11.45 - 12.15

Donna Speed, We The Curious What’s in a Name?

Penny Mustill, Boo Productions Seasonal Shows to Boost Visitor Numbers

Devi Kolli, AiSolve Ltd Location-based VR: The Hero the Entertainment Industry Needs

Simon Applebaum, Day Out With The Kids Parenting Prep: The 7 stages of Planning the Summer Holidays

Sue Yoxall, Mkodo Ltd What Can Augmented Reality Do for You?

* Content and speakers are subject to change. The digital show guide and seminar timetable will be updated online prior to the show, so please check www.familyattractionexpo.co.uk for the latest information.

12.30 - 13.00

13.15 - 13.45

14.00 - 14.30

14.45 - 15.15

15.30 - 16.00

11.00 - 11.30

Peter Brown, International Association of Trampoline Parks Essentials for Success - What YOU Need to Know Before Jumping In!

11.45 - 12.15

Robert Kluth, Lorica Insurance Brokers Inspection of Amusement Rides & Devices

12.30 - 13.00

David Khan, Online Marketing Surgery How To Grow Your Leisure & Tourism Business Using Google

13.15 - 13.45

George Smith, Kamarin Computers 5 Essential Financial Reports for Family Attractions

14.00 - 14.30

Bala McAlinn, Boo Productions Upselling: How to Motivate Your Teams & Boost Sales

14.45 - 15.15

Chanel Cornelius, 918 Coffee Co Eco Roast Technology & the Coffe-Eco System

15.30 - 16.00

Lyndsey Westcott, ZOLL Medical UK Ltd The Importance of AED’s & High Quality CPR

SEMINAR THEATRE 15 | THURSDAY

8

Kayleigh Deak, Mary Rose Henry VIII’s Mary Rose. 500 Years a Heartbeat Away

11.00 - 11.30

Sean Taylor, Zip World The Zip World Story – The Company Going Downhill Fast!

11.45 - 12.15

Ross Ashton, The Projection Studio Projection Spectaculars – Projection, Lighting & Sound to Enhance Your Visitor Offer

Christopher Elson, Diverse Interactive How Extended Reality (XR) Will Impact Visitor Attraction & Engagement

Jane Michotte, The Aspinall Foundation Making a Roaring Success of Short Breaks

Camiel Kraan, Convious 10 Ways How Artificial Intelligence Can Grow Your Online Business Today

12.30 - 13.00

13.15 - 13.45

14.00 - 14.30

14.45 - 15.15

* Content and speakers are subject to change. The digital show guide and seminar timetable will be updated online prior to the show, so please check www.familyattractionexpo.co.uk for the latest information.

SEMINAR THEATRE 15 WEDNESDAY

8

SEMINAR THEATRE 15 THURSDAY

SEMINAR THEATRE 15 | WEDNESDAY

exhibitor a-z

2CL Communications Ltd 360 Virtual Tours 36 Zero VR Ltd 360imagery 3SIXTY 50cycles 918 Coffee Co A P Leisure A4 Apparel Ltd

220 1823 510 811 10-622 9-416 346 9-635

Aachen Wellness Sauna and Steam

1132

Aaztec Cubicles

1540

Access To Farms

2320

Acoustic Arts Addagrip Terraco Ltd Aimia Foods Ltd Air Bouncers Limited

9-520 1822 9-611 2510

Airbrush Bodyart

722

Airquee Limited

744

AiSolve Alan Rogers Travel Ltd

9-640 1344

All Things Nice Vending

9-406

Alpha Digital Networks PLC

9-628

Amberol Limited

1610

Anaerobic Digestion and Bioresources Association (ADBA)

2522

Anevay Stoves Ltd

2471

Antonelli for Ice Cream Making

3051

apetito Catering

602

Appetite Me

2840

Approved Drone Pilots

2225

Aqua Warehouse Group

1232

Aquaforno Ltd

2470

Aquaglide UK

1222

Aquapol UK

3222

Arleigh International

1611

ARM Group Ltd

3456

AromaPrime Asfab Ltd AtmosFEAR! Scare Entertainment

9-400 1321 632

Blachere Illumination UK Ltd.

2810

Charlotte Designs

Black Diamond Leisure Ltd

1310

Christie Barbecues

1824

CID Ltd

Blue Forest Black Hawk Laser Games Ltd / Uk-Intager

646

Blue Ice Machines

240

Blue Monkey Vending Limited

1320

Bluefield Houseboats

1912

BlueSky Experiences Blue Whale Spa Bon Bon's (Wholesale) Ltd Boo Productions Boondock Trailers

3311 122 1010 440 1990

Boost-Air

9-546

Bottle promotions

9-222

Bottletop

9-514

Boutique Lodges, Holidays

by Omar

3414

Brandon Thatchers Ltd

2640

Brewfitt

1466

Brickhouse Franchise Ltd

2621

Bright Bricks

2613

Bright Green

9-639

Brilliant Trails

3432

British Bike Hire

2202

British Holiday & Home Parks Association

1650

Bruton Knowles LLP

3251

Buggy Locks - Solutions for Leisure Ltd Bundle Beds Burts Potato Chips BusinessesForSale.com C&J Supplies Ltd Callestick Farm Ice Cream

841 1910 730 1802 3470 446

Bedful

3231

Being Creative Limited Benchmark Picnic Tables

9-624 3230

BISHTA / SPATEX LIMITED

9-336 1342

3293

Class Q Ltd

2504

E2 Architecture+Interiors Ltd Earth Wrights Ltd

1522

Clear Sky Safari Tents

3440

Easy Be Services B.V.

1415

Cleveland Containers

3420

Cleveland Containers

3620

Cleveland Land Services

1562

Coldtraila

3442

COLE Colour Heroes Ltd Commercial Radio Systems

9-402 3402 214

Compass

3810

Complete Signage

1824

Conservation Secondary Glazing Convenience Services Limited

CaravannersRus Limited Carpigiani UK Carter Jonas CASABUBBLE CaSSOA

1102 160 3040 10-800 3514

674

Core Conservation Ltd

3222

ESP Play

331

CORE Lighting Ltd

4086

822

Core Optimisation - Digital Marketing Agency

Essential Marketer & Diamond Branded

1661

Ethical Addictions Coffee

cottages.com

2440

Euro-Matic UK LTD

Cotterill Civils

3802

Eurocoin LTD

1024

Craftis Ltd

1630

eviivo

3244

Creative Play UK (Ltd)

3690

Excel Parking Services Ltd / ANPR International Ltd

1350

Crosby Granger Architects

2870

F.Domes

1450

Fantastic Fireworks

3041

Fantasy Prints Ltd

1542

3284

Farm Stay UK

2520

Crown Workforce Management CSC Window Films & Blinds Ltd

Day Out With The Kids

10-801 410

9-442

DB Security Services

2220

DCS 2-Way Radio Ltd

520

Dead Walk Designs Defib UK Ltd

9-644 1216

DekBoard

813

Delivita Ltd

1932

Devin Consulting Ltd

1860

Devon Playways Ltd Digital ID Group Disc Golf UK Ltd.

216 9-523 511

DKL Marketing Ltd

10-802

CEDARLODGE PRODUCTS LTD

3032

Dofygate Ltd

3286

Double Dutch Drinks

1672

Dragon Drilling

4002

Dragon Drilling Water and Energy Ltd

4002

1140

330

172

2900

Charles Taylor Trading Ltd

Enchanted Play Ltd

930 2620

Erlau

9-240

Catesby Estates plc

10-732

Elfin Kitchens Ltd

ePowerTrucks

Cool Camping

9-204

Charles Lawrence Surfaces

Electrocoin

10-500

3231

Convious

Diverse Interactive

812

eibe Play Ltd

130

9-408

CENA & POLYWOOD

1314

2832

1855

1645

1710

Edge Design Washrooms

Entel UK Limited

3516

1455

Eden Furniture

Enjovia Gift Vouchers

Davies & Co

Caravan Industry and Park Operator Magazine Caravan Park Electrical Services

3292

3042

3600

1952

10-801

3084

1110

Canadian Spa Company Ltd Canadian Spa Company Ltd

Ecodeck

2866

2308

CampManager

Easy Petrol Post Driver

940

Energy Solutions (UK) Ltd

David Taylor Design Ltd

3310

Biopac UK Ltd

E-Boatique

3060

CXCS

Bidwells

611

3850

CLA

2282

Castle Golf

BigAirBag

CITY B GROUP LTD

CampPlus

3612

221

1524

Custom Toys UK

Best Years Ltd

Big Apple Hot Dogs

3291

Circuitree

1100

2285

3282

1760

E J Bowman (Birmingham) Limited

Camplify

Canopy & Stars

Bed & Breakfast Association

3290

Dura Beds

Cubb Weed Brush

2914

201

Dupree International

1202

B. Smith Packaging Ltd.

Be My Bear Limited

812 10-736

Camping Connect

2228

212

2862

CSY Retail Systems Ltd

Candled Ltd

9-436

Drone 360 Vision

1510

1120

Bazooka Candy Brands

942

Cambrian Sovereign

Autoculture Ltd

BALPPA

18

1121

FARMA/FRA - The Farm Retail Association Farmers & Mercantile Insurance Brokers Farming Community Network (FCN) Fentimans Ltd Fidelity Systems Ltd FIESTAS GUIRCA, S.L. FIFO Wireless UK

10-731 671

4471 9-525

3504 3474 2100 644 1640 634 1000

Fired Up Technologies Ltd

710

Flagpole Express Ltd

310

Folk2Folk

2873

Food Innovation Wales

2691

Forbo Flooring Systems

1556

Forbes Professional

1414

Fountaineers Limited Water Play Specialists

1432

FowlerUK & Inox Equip

1810

Fruitypot Ltd FuseMetrix Group Ltd FuturEnergy Ltd

516 9-634 3704

fwip

9-418

Galaxy Multi Rides

9-533

GANTNER Electronic GmbH

1740

3404

GeWeTe & Blueprint Machines

910

Industry Wake Parks

Gelarto by Menodiciotto

9-612

GFR Tech Ltd

840

Inenco Group

GemaPark

1636

GeWeTe & Blueprint Machines

910

GFR Tech Ltd

840

9-642 222

Infinite Playgrounds

1620

Lilley's Cider

Glampingly

3231

GLAMPSAN / Plastic Solutions (Aldridge) Limited

2852

Infinium IT Ltd

1211

Lincs Radio Ltd

Glampsites

3600

Innovative Farmers

3524

Logspan

1435

Innovative Leisure Ltd

2852

Global Entertainment Management (UK) Ltd Global Teleports

2820

Inspired Energy plc

Glampsites

3600

GoJute Ltd

1600

Integrex Limited

Global Entertainment Management (UK) Ltd

1435

Golf Car UK Ltd

Global Teleports

2820

Green 4

GoJute Ltd

1600

Green Gate

Golf Car UK Ltd

2020

Green Menu

2020 9-622 10-734 1682

International Association of Trampoline Parks International Glamping Business/Holiday Parks Management International Insignia

9-630 10-621

1040

9-534

Luxury Travel Guide

1966

354 9-338

Green Menu

1682

Green-tech Ltd

2032

Green Planning Studio Ltd

3400

Greenspace Architects Ltd

2643

iPlayCO

9-614

Ivyliving

2010

10-631

Greenspan Projects

622

Green-tech Ltd

2032

Ground Control Ltd

1843

2643

Ground Source Heat Pump Association (GSHPA)

1800

Growstack Ltd

2258

J P Lennard Ltd

1032 1820

1843

Habcheck

10-730

JANES BEVERAGES FOODSERVICE LTD

Ground Source Heat Pump Association (GSHPA)

1800

Hako Machines Ltd

10-610

JARDINE LEISURE LTD

Growstack Ltd

2258

HAMAC TRADING DISPLAYS

9-443

10-730

Happinov

Hako Machines Ltd

10-610

Happy rides

1770

HAMAC TRADING DISPLAYS

9-443

Harbur Design

2426

Happinov

442

Harris Sign Group

442

340

Happy rides

1770

Hawkins Electrical Ltd

1914

Harbur Design

2426

Heirloom Waistcoats Ltd

1462

340

Helec Ltd

1936

Hawkins Electrical Ltd

1914

Henry Sheach Lawnmower Services Ltd

3460

Heirloom Waistcoats Ltd

1462

Herald

Helec Ltd

1936

HFN Landscapes

Henry Sheach Lawnmower Services Ltd

3460

HM Adventure Golf

Harris Sign Group

Herald

721

HMA Tax

1644

Holiday Let Furnishings Ltd

HM Adventure Golf

912

Flagpole Express Ltd

310

Holiday Park Scene Magazine holidaycottages.co.uk part of The Travel Chapter

HFN Landscapes

721 1644 912 1452 10-520 1950 2276

10-510

Jacuzzi Spa and Bath Ltd

Ground Control Ltd

Johnsons of Whixley Ltd

100 2030

Jude's Ice Cream

412

Jupiter Play

810

Kanopeo GmbH

1020

KAR UK LTD

1924

kate & tom's

2200

KC Solutions

650

Kelda Technology

2042

Ken White Signs Ltd

3842

Kernow Chocolate

3200

Kettle Foods Ltd Key Digital Agency Ltd Keytracker Ltd Kids Bee Happy Ltd

9-600 1635 355 10-701

Meritas Fire and Security Protection Ltd

642 9-412 500

Merlinsoft Ltd

2631

Meter Macs

1616

MezurIT

1621

MH Engineering Ltd

10-530

mi360 Virtual Tours

9-426

Miller Kendrick Architects

3712

miniportworld BV

3042

Miniport Electric Ships Ltd

950

Mitsubishi Electric Europe B.V.

9-308

mkodo

133

Modular Leisure Buildings

2280

Modular SIPS Ltd

2280

Morel & Co

3522

Molly Limpet's Theatrical Emporium Ltd

9-214 1434

MPH ENTERPRISES LTD

9-638

1432

HowDidWeDo Ltd

1984

Lakeside Group

FowlerUK & Inox Equip

1810

Huck Nets (UK) Ltd

1511

Landmark Systems Ltd Landor Travel Publications Ltd

9-650

Lappset@Redlynch

9-310

Hornbeam

3496

Koala Equipment

Horne Engineering Ltd

1816

kolodo

2410

9-500

Mr Box

1548

Mr Box

2611 2853

Hoseasons

2440

Koto Design

1748

MUDCONTROL

Hotel TV Company

1560

KropTek Ltd

3030

Music in every room ltd

246

MX Display

433

516

Hudson Energy

1745

9-634

Hughes Drilling

3036

Hygieia Group Ltd Hygiene Warehouse IBB Solicitors

1761 10-820 1437

GANTNER Electronic GmbH

1740

ID&C Ltd

324

GBSG Ltd

3404

Iglucraft

2700

Gelarto by Menodiciotto

9-612

Il Gelato di Ariela

1636

ME&C Creative

9-502

1660

Fountaineers Limited Water Play Specialists

GemaPark

McGoff Construction Limited

Kingdom Coffee Ltd

1414

9-533

Max Card

754 3410

3510

Forbes Professional

Galaxy Multi Rides

Mattressman

1114 9-230

MPC Services (UK) Ltd

1556

9-418

Massey & Harris (Eng) Ltd

3672

1840

Forbo Flooring Systems

fwip

Mascots-inc

10-710

Kingcombe Stonbury ltd

2691

3704

Marsh Company Insurance Broker LTD

3670

Food Innovation Wales

FuturEnergy Ltd

Marquis Corp.

532 9-632

Kinedo

2873

FuseMetrix Group Ltd

Malibu Corporation Ltd

MON AUTRE MAISON

Folk2Folk

Fruitypot Ltd

Magenta Star Ltd

Marsh Industries Ltd 10-620

1011

622

Habcheck

314

J. A. Jones & Sons Ltd

Greenspan Projects

522

Lumena Lights Ltd

10-631

Green Tourism

931 3092

9-314

Green Tourism

3400

4080

1550

10-734

Green Planning Studio Ltd

Lorica Insurance Brokers

202

LSI Energy

Invasive Vegetation Management & Treatment Ltd inventive design enterprise associates ( IDEA)

Greenspace Architects Ltd

4022

Light Sauce

3231

9-622

Life Space Cabins

4072

GLAMPSAN / Plastic Solutions (Aldridge) Limited

Green Gate

1830

Infinitas Design Ltd

Glampingly

Green 4

Lesko Leisure & Glamping

Included Laundry Ltd

10-522 3800

Laurence Gould Le Maitre Ltd

902 3671

2871 9-304

My Coffee Station

3492

MyStatic

1930

Naked Flame Eco-Tubs Ltd

2450

LEAF (Open Farm Sunday)

2306

National Farm Attractions Network (NFAN)

Leisuretech Serv Limited

1340

National Farmers' Union

Leisure Skate Ltd

900

Leisure-net/Right Directions

932

LeisureTech

1340

10-400

Mycorrhizal Systems Ltd

Namgrass UK

National Mobility Hire Limited Native Chartered Architects Limited NaviPartner

exhibitor a-z

GBSG Ltd

612 3870 4100 732 3093 9-504

19

exhibitor a-z

1012

NCC

1720

Nestle Professional

322

NCC Training Academy

1632

Netguides Limited

1636

POPPPY UK LTD

Nelson Dish & Glasswashers

4070

New Leaf Treehouse Company

3226

Portakabin Ltd

Nestle Professional

322

Netguides Limited

1636

New Leaf Treehouse Company

3226

NFU Mutual

4100

Nijhuis Industries UK & Ireland Ninja Warrior UK Noble Green Energy

Nijhuis Industries UK & Ireland

1870

Pouf Daddy Ltd

Ninja Warrior UK Noble Green Energy

Offpeakluxury

1962

2846

Okahina Wave

550

Offpeakluxury

1962

Online Marketing Surgery

Okahina Wave

550

Organix OS Comms Limited Osborne Technologies Ltd OSMOZIS wireless services

10-630

Open Air Business Organix OS Comms Limited

2650 10-630 4082 770 1442

4082

Osborne Technologies Ltd

9-530

770

OSMOZIS wireless services

1555

1442 9-530 1555

Out of Eden

3434

Outdoor Play People

1110

Outside Structure Solutions Ltd

Out of Eden

3434

Outdoor Play People

1110

PAC Wristbands

Outside Structure Solutions Ltd

1970

Paragon-stainless Products Ltd

miniportworld BV

3042

Miniport Electric Ships Ltd

950

Mitsubishi Electric Europe B.V.

9-308

mkodo

2846

9-524

One Planets Consultants Ltd

Open Air Business

9-524

1750

2650

133

P-Wave®

Park Insurance

1970 312 741 2671 851

Park Leisure Solutions Ltd

1230

Parsons Containers Ltd.

2831

Pathfinder Homes

1558

Modular Leisure Buildings

2280

Pear Technology

2884

Modular SIPS Ltd

2280

Pegasus Group

3476

Morel & Co

3522

PEL UK Rentals Ltd

Molly Limpet's Theatrical Emporium Ltd

9-214

Pemberton Park & Leisure homes

MON AUTRE MAISON

1434

Percussion Play

MPC Services (UK) Ltd

3510

Peregrine Creative Group

MPH ENTERPRISES LTD

9-638

852 1637 10-521 9-428

Peregrine Mears Architects Ltd

1544 3610

Mr Box

2410

PERFO - S2T GROUP

Mr Box

2611

Personalised Luggage.com

MUDCONTROL

2853

Phoenix Fireworks

2420 1426

9-638

Music in every room ltd

246

Phoenix Sporting Goods

MX Display

433

Pineapple Island

140

10-400

Piranha Creative

740

My Coffee Station Mycorrhizal Systems Ltd

3492

MyStatic

1930

Naked Flame Eco-Tubs Ltd

2450

Namgrass UK

612

National Farm Attractions Network (NFAN)

3870

National Farmers' Union

4100

National Mobility Hire Limited Native Chartered Architects Limited NaviPartner

732 3093 9-504

NBB Recycled Furniture

1012

NCC

1720

NCC Training Academy

1632

Polar Krush

4100

Norfolk Leisure Lifestyle Limited

1870

Podz R Us

NFU Mutual

1750

Online Marketing Surgery

4070

Portrait Pool & Enclosures Ltd

Norfolk Leisure Lifestyle Limited

One Planets Consultants Ltd

20

Nelson Dish & Glasswashers

NBB Recycled Furniture

Pitched Applications Limited Pitchup PK Green Enterprise Limited Play Area Hygiene Services LTD Play Area Hygiene Services LTD Playcraft

1742 164 1670 3820 3822 731

9-637

3240

SBX Electrical LTD

9-602

3406

Scenic Lets Architects

10-411

3912 514 641

Premier Tech Aqua UK

3661

Sculpture Studios

9-208

3890

Secret Access Ltd

572 342

Premium Crops a division of Cefetra Ltd Product Zone Ltd

636

Securefast plc

Proleski UK & Europe

600

Segway UK

2226

Service Robots

1410

Shipley Creative

1458

ShopWorks - Complete Workforce Management

1122

Signa Technologies Ltd

1702

Proludic Play & Sports Areas

1130

Purozo

1922

Pyramid International QuadraBuild Rainbow Slush

9-618 4050 844

Sitraben Contract Furniture Ltd

Ramtech Electronics

2000

Smart Recruit Online

Rare Breeds Survival Trust

3902

Smurfit Kapa Green

RAU Farm491

3472

SnowFalls

Red Paddle Co

233

ReEnergise

3080

Refresh

3110

Regency Purchasing Group Limited Restaurant Design Associates

712

Soil Association Certification Solar Technology International Ltd Solartonic UK Limited Sonos

210 1030 2446 10-700 3524 4024 756 9-310

2467

Sound Systems UK ltd

2613

Retreat Homes & Lodges

1552

1600

Richborough Estates

2641

South Westerly Windbreaks and Deckchairs

Rigg

1862

Southern Foam

1322

RMS

3081

Southern Foam Mattresses

1322

RMS Europe Ltd

1104

Spadeoak

3700

3080

Spindlewood

1520

Roadnight Taylor Ltd RoadPixel Limited

10-821

Sproutbox Ltd

2482

Roché Awnings

10-834

Stable Media

1946

Rock and Roll Bingo RockinColour Ltd Roger Parry and Partners LLP Rompa Ltd Rope Access Trade Solutions

416 10-420 2480 724 10-721

Rosconn Strategic Land

3270

RotoSpa LTD

1210

RPS

9-528

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3250

Rural Land Group

2912

Rural Payments Agency

2466

Rural Retreats

3020

Rural Solutions

3280

Russell Play

2860

S&C Slatter Safelincs Ltd

Sail Shades Direct

2842

Sailflags

10-600

3860

SB International AB

Scobie McIntosh

1220

Pods by Future Rooms

Savills

Scenic Projects Ltd

Playscheme

10-720

9-532

2913

1642

1430

Pod Point

920

Saphex Heat Exchangers Ltd

Prefect Equipment Ltd

Playground Supplies Limited Pleydell Smithyman Limited

2662

Safer Surfacing Ltd

Salty Dog Brands Ltd Saniflo SANISPHERE

10-602 3614

Star Rubber Environmental Ltd StayDry Rainwear Stiga Ltd Stokes Tea & Coffee Storm Windows Limited Stream Hygiene Ltd Summit Leisure Suntrap Systems Superior Spas Ltd

780 9-522 3412 10-803 3452 320 2402 1444 10-703

SureSet UK ltd

720

Swedice BV

610

Sweets in the City Ltd Swift Group Ltd. Sykes Holiday Cottages Synertial Labs Ltd Talent Artistic Group

9-318 1400 2610 9-518 830

Taplanes Ltd

1436

332

Tasty Trotter Event Supplies

3204

242

Taylor Made Designs

652

9-306 3670 10-632

TEAL Patents Ltd Tech spray fibreglass Limited Technical Outdoor Solutions

224 3840 9-606 820

9-610

Trafalgar Cleaning Equipment Ltd

450

Xtrematic

232

TentStyle Ltd.

3430

Training 4 Resilience

3034

Yamaha Motor Europe N V Branch UK

TERRAINHOPPER

3002

Tree Tents®

2642

Yomdel

Terravesta

3490

Trimax Mowing Systems

1330

YourMapp

The AF Group

2910

Triumph Leisure

1744

Zano Street Furniture

The Artisan Food Trail

2194

Tropical Hangout

864

Zepos Limited

10-430

The Business Barn

3090

Tropical Hangout (4LittleBirds) Tropical House Ltd (incorporating leafcuttingants.com)

864

ZOLL Medical

9-236

Zone Leisure Technology Ltd

9-626

Zoolab UK Ltd

9-512

The Craft Distilling Business The English Shepherds Hut Company The Equestrian Index/ Equestrianproperty4sale. com The Events Company The Farming Community Network (FCN) The Fine Confectionery Company The Georgian Group The Grain Wooden Signs The Gravity Group, LLC

2623 & 9-630 3100

TYG Tickets 2882

UK Drones Ltd

9-516 502

UK Landscapes Ltd

2100

Ultimate Fitness

2002

Upper Cut Productions Ltd

1420

4071 1526 9-506

Urban Entertainment Utility Helpline Union Aqua Parks

400

9-642

2886

The Land App

3114

The Log Company

3900

VECTOR

870

3246

Velorbis

1980

414

The Plastic Company

3822

The Projection Studio

821

The Restaurant & Takeaway Innovation Expo

9-658

The Septic Tank Store

2424

The Sheep Show

3450

The Sign Maker

9-604

The Silk Forest Ltd

131

The Tipi Company

2880

The UK Ramp Company

1424

The Vintage Tent Company

2400

The Water Retail Company

1200

The World of Park & Leisure Homes Shows Themescape Adventure Golf

1454 1940

Theraplay Ltd

316

Thorns Group

9-312

Tigerplay Ltd

3852

Vennersys Limited Versatility Leisure Ltd Verteda

1823

9-636 630

Viridor Waste Management

1224

VISTADAIS

1643

VITABRI W Fire Pits

752 3872

Walker Mowers UK

10-410

Wall Art

10-634

Waterplay Solutions Limited

1554

Wecovi Ltd.

1920

Westlers Wheatman Planning Ltd Wheyhey

3000

Timberplay

3454

Wibit Sports GmbH

2644

Wicked Vision Ltd

TimberTipi

850 1841

Victron Energy BV

Tilhill Forestry

9-508

1638

9-418

Whitespace Technology Ltd Whittle Programmed Painting

Tigrox

1852

VI Healthy Living LTD

Vimto Out of Home

672 1746 444 2864 614 1731 9-665

Wicksteed Playgrounds

3880

3010

Wifinity

1680

Tithe Barn Shepherd Huts

2241

Wigwam® Holidays

3260

Tokheim Solutions Uk

1446

Wilby Ltd: Park Protect

1440

1641

Wildtouch

1530

Woodscape

Timotay Playscpaes Tingdene Homes Ltd

TOR Systems Ltd Totaloption a division of Lyon Equipment Ltd TouchWood Enterprises Ltd

842

3830

Tourism for All

356

Toylander Real Life Toys Ltd

640

Tracked Innovation Limited Tractor Ted

9-414 2830

750 10-830

Woolcool

2844

Workwear Online LTD

1456

World Leisure UK Ltd

1841

World of Rides

3441

Wrimes Cosmetics Wyevale Nurseries Ltd

431

3436

The Great British Ground Screw Co Ltd

The Peel Entertainment Group

10-601

10-412

Van Egdom Recreatietechniek B.V. Vantage Insurance Services Ltd

The Pebble by Hugge

300

3086

1762

9-434

1730

exhibitor a-z

Teddy Mountain UK Ltd

430 3616

21

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