Marketing Show Full Event Guide 2018

SEMINAR GUIDE & EVENT PLANNER 2018

21 & 22 MARCH

ExCeL LONDON WEDNESDAY & THURSDAY: 10.00 - 17.00

FULL EVENT

GUIDE

SEMINARS, FEATURES, MASTERCLASSES, EXHIBITORS

WELCOME FIVE SHOWS IN ONE HUGE EVENT! Welcome to two of the biggest days of the year for marketing, sales and customer engagement professionals.

This incredible package of events will help you stay at the forefront of your industry, as you explore five shows overflowing with expert guidance, interactive features, unlimited networking opportunities and the very latest innovations.

Under one roof, B2B Marketing Expo; B2C Marketing Expo; Marketing Technology Expo; Call & Contact Centre Expo and Sales Innovation Expo play host to 700 exhibitors, 500 talks and 200 masterclasses – creating the largest exhibition of its kind in Europe.

And to ensure you get the most out of your visit, this planner details everything we have on offer to help you achieve higher levels of customer satisfaction, optimise your team’s sales performance, and take your marketing strategies to the next level.

You can explore as many of the events as you like, as many times as you want, and who knows; you might discover the perfect solution to your business dilemma within a different show than you expected!

Enjoy the shows.

Across our 23 seminar halls, experts from global brands such as LinkedIn, Google, ITV, Microsoft, BT, Amazon, IBM and Sage will reveal the tips, tricks and techniques that keep them at the top of their game in the worlds of sales, marketing and customer engagement.

MarketingExpoUK #MarketingExpo18

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4 - 13

HIGHLIGHTS The must-see features and key focuses being packed under one roof across all five of our industry-leading marketing and sales events.

30 - 45 TIMETABLE

The seminars that will provide an unrivalled depth of guidance and insight into the latest trends within marketing, sales and customer engagement.

72 - 73

EXHIBITOR A-Z Use our exhibitor A-Z at the back of this guide to ensure you don’t miss meeting a supplier that could transform how you operate.

17 - 23

MASTERCLASSES Our expert-led, interactive and educational masterclass sessions are delivered by those who are at the forefront of their industry.

49 - 67 EXHIBITOR LISTINGS

700 cutting-edge exhibitors showcasing their ingenious systems, services, innovations and technologies at the ExCeL.

74 - 75 FLOOR PLAN

Navigate your way around all five of our incredible shows using the floorplan – helping you to get the most you can from your visit.

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HIGHLIGHTS WORLD-CLASS

ARTIFICIAL

KEYNOTES

INTELLIGENCE

& VIRTUAL

REALITY

Listen to B2B marketing’s most influential figures as they pass on their peerless knowledge and advice.

Experts on AI and VR reveal how you can use these immersive technologies to revolutionise your business’ marketing.

CMA Jason Miller

Raja Saggi

IDM TRAINING

PANEL SESSION

Adrian Last

Live at the Expo, four of CMA’s biggest names will give the latest insight on everything content marketing.

David Beard

Emma Knox

MEDIA Social media shows no signs of loosening its grip on modern-day marketing.

Find the best social media strategy for you right here.

As a major focus for marketers in 2018, GDPR is covered from every angle by a whole host of experts on the subject.

Seizing the Global Data-Driven Opportunity Chris Combemale, The DMA

Implications of ePrivacy for B2B Marketers John Mitchison, The DMA

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Innovate you - Join the IDM’s industry-leading tutors for 9 bitesize digital marketing training sessions on topics ranging from the GDPR to copywriting best practice.

Andrea Clatworthy

GDPR SEMINARS

SOCIAL

ACADEMY

HEADLINE SPEAKER

ote 1 Keyn sday e Wedn 0 15.3

Keynote 1 Thursday 15.30

MASTERING MARKETING TECHNOLOGY

SCOTT BRINKER WED | 10.15 | KEYNOTE THEATRE 3

HIGHLIGHTS

CUSTOMER

LEAD

EXPERIENCE

Customer experience is key for marketers. Find everything you need on customer experience management, the customer journey and engagement strategy.

CRM Want to find the perfect CRM system for GDPR compliance in 2018? Look no further than our leading CRM suppliers.

Salesbox CRM

Stand 1232

Orangutan

Stand 1612

Companeo

Stand 1430

GENERATION

Out of fresh lead generation ideas? You’re in luck. You’ll leave this show brimming with innovative methods to generate new leads.

THE DIGITAL DOUGHNUT MARKETING EXPO AWARDS IN ASSOCIATION WITH The B2B Marketing Expo Innovation Awards recognise the people and products that have helped shape the industry over the past 12 months.

Workbooks Online Stand 1620 Mediahawk

Stand 1616

NETWORKING Meet and connect with thousands of like-minded marketing professionals from across the globe in our dedicated networking area.

Sponsored By

INTERACTIVE

MASTERCLASSES Our interactive, expert-led masterclasses focus on the areas that are crucial for any business’ marketing strategies.

DIGITAL

SEO

MARKETING

Digital marketing is evolving at a breakneck speed. Come and learn which emerging technologies you should be utilising this year.

Cut through the noise and hear how to really achieve SEO success for your business in 2018.

VIDEO

MARKETING Video is still king of content in 2018.

Discover how you can use video effectively in your marketing strategies this year.

MARKETING AUTOMATION MASTERCLASS Our Videos Suck!

Jamien Middleton, The Animation Guys

SMART INSIGHTS MASTERCLASS

How to Use Storytelling in Video Marketing Andreas Stoll, Stoerkens GmbH

See pages 18-20 for more details

Theat re Thurs 17 da 14.45 y

Theatre 18 Thursday 14.00

The Latest Trends and Techniques in Video Production Joel Fletcher, Dynomite Video Production Agency

Theatre 5 Thursday 14.00

DATA & ANALYTICS Some of the most renowned firms in data and analytics exhibit their latest innovations under one roof.

ABM

ACCOUNT BASED MARKETING Want to discover how some of the biggest brands are using ABM to transform their marketing? Come and find out!

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SHOW WORLD-CLASS KEYNOTES Listen to the industry’s most innovative and influential figures as they pass on their sought-after knowledge and advice.

Andrew Platt

Simon Baker

Gemma Spence

MASTERCLASSES Our interactive, expert-led masterclasses focus on the areas that are crucial for any business’ consumer marketing strategies

See page 20 for more details

IDM TRAINING ACADEMY Marialena Zinopoulou

Graeme Craig

Dominic McGregor

IDM’s industry-leading tutors provide guidance on digital marketing’s hottest topics across nine bitesize training session

GDPR As a major focus for marketers in 2018, GDPR is covered from every angle by a whole host of experts on the subject.

Yves Schwarzbart

Gilbert Hill

Mrs Laura Dempsey

The two-year transition window for GDPR ends on 25th May and as an attendee, we want you to leave feeling truly clued up on what you need to do to take you into the new world of data protection.

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Join the IDM and their industry-leading tutors for 9 bitesize digital marketing training sessions. From the essentials of B2B marketing, to copywriting best practice, to action planning for the GDPR, get the latest insights from the experts and prepare to innovate you. Each session is worth 1 CPD point.

HIGHLIGHTS

AGENCIES Social Media Social media shows no signs of loosening its grip on modern-day marketing. Find the best social media strategy for you right here.

Agencies have taken the marketing world by storm in recent years.

Come and hear from leaders at some of the top agencies on the planet.

ExCeL, London

NETWORKING The Digital Doughnut Marketing Expo Awards recognise the people and products that have helped shape the industry over the past 12 months.

SHOW AWARDS

VIDEO Video is still king of content in 2018. Discover how you can use video effectively in your marketing strategies this year.

Meet and connect with thousands of like-minded marketing professionals from across the globe in our dedicated networking area.

EMAIL MARKETING

CMA PANEL SESSION How Digital Transformation is Changing the B2C Industry.

Live at the Expo, four of CMA’s biggest names will give the latest insight on everything content marketing.

Achieve email marketing success with guidance from some of the most renowned experts on this evolving strategy.

CONTENT MARKETING ARTIFICIAL INTELLIGENCE

In 2018, consumer marketing and killer content goes handin-hand. Find out how to create content that’s truly unique and sets you apart.

Experts on AI reveal how you can use this incredible technology to make your consumer marketing more immersive than ever.

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SHOW HIGHLIGHTS WORLD-CLASS

KEYNOTES

THE MOST INFLUENTIAL FIGURES IN THE WORLD OF MARKETING

OMNICHANNEL

MARKETING ANDREW FRYER MICROSOFT

WINNIE PALMER CONNECT2TEACH

RYAN BONNICI G2 CROWD

GILBERT HILL TLA

TIM BOND DMA

GRAEME CRAIG TFL

Discover how to provide a seamless, consistent and complementary experience for consumers across every channel and device.

NETWORKING

SHOW AWARDS THE DIGITAL DOUGHNUT MARKETING EXPO AWARDS

Meet and connect with thousands of like-minded marketing professionals from across the globe in our dedicated networking area.

GDPR

As a major focus for marketers this year, GDPR is covered from every angle by a whole host of experts on the subject.

CHECK OUT SOME OF THE SEMINARS AT THE SHOW THAT SPECIALISE IN GDPR!

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INTERACT

MASTERCLAS

HIGHLIGHTS

VIDEO

Video is still king of content in 2018.

Discover how you can use video effectively in your marketing strategies this year.

ARTIFICIAL

INTELLIGENCE &

SEMINARS

VIRTUAL REALITY Experts on AI, AR and VR reveal how you can use these immersive technologies to transform your marketing strategies for years to come.

EXPERTS FROM THE WORLD’S LARGEST DIGITAL & MARKETING COMMUNITY PROVIDE GUIDANCE ON REVOLUTIONISING YOUR MARKETING IN 2018.

MARKETING

HEADLINE SPEAKER MASTERING MARKETING TECHNOLOGY

WED | 10.15 | KEYNOTE THEATRE 3

AUTOMATION

WED | 12.15 | KEYNOTE THEATRE 22

SCOTT BRINKER

Come and find the latest software options for automating your emails, social media, and other repetitive website actions.

TIVE

SSES

OUR INTERACTIVE, EXPERT-LED MASTERCLASSES FOCUS ON THE AREAS THAT ARE CRUCIAL FOR ANY BUSINESS’ MARKETING STRATEGIES.

DATA &

ANALYTICS See pages 20-21 for more detail

Some of the most renowned firms in data and analytics exhibit their latest innovations under one roof.

CHECK OUT SEMINARS ON PAGES 30-45

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SHOW HIGHLIGHTS WORLD-CLASS

KEYNOTES

Listen to the most respected names in the sales world as they pass on their peerless knowledge and advice.

Dr Nicola Millard

Sarah Masotti

BT Global Services

Manager, Google Cloud Professional Services Consulting at Google

Ian Massingham

John Abel

Worldwide Lead, AWS Head of Technology and Technical Evangelism at Cloud for UK, Ireland and Amazon Web Services Israel at Oracle

TECHNOLOGIES THAT WILL REDUCE COST IN YOUR CONTACT CENTRE Overcome the challenge of reducing cost in your contact centre

Margriet Groenendijk Developer Advocate at IBM Watson Data Platform

CLOUD SOLUTIONS Learn how to use emerging technologies to provide new methods – from ChatBots to omnichannel engagements.

INCREASING EFFICIENCY Discover operational improvement solutions to optimise your performance 10

HIGHLIGHTS

INTERACTIVE

MASTERCLASSES Delivered by the industry’s leading experts and influencers, Call & Contact Centre’s interactive masterclasses will focus on an extensive range of topics which can help your centre thrive! So if you want to gain the information you need to get ahead of your competitors, you cannot afford to miss any of them.

REALISING THE CUSTOMER ENGAGEMENT HUB

CLOUD CONTACT CENTRE MASTERCLASS

See pages 21-23 for more details

The two-year transition window for GDPR ends on 25th May and as an attendee, we want you to leave feeling truly clued up on what you need to do to take you into the new world of data protection.

GDPR

8X8 SPEAKERS WITH SPECIAL GUESTS

ARTIFICIAL INTELLIGENCE MASTERCLASS

DIFFERENCE CORPORATION MASTERCLASS

CUSTOMER EXPERIENCE SOLUTIONS MASTERCLASS

CALL & CONTACT CENTRE EXPO AWARDS

Recognising the very best in call and contact centre innovation

2018 will see the very first Call & Contact Centre Expo Awards.

They will celebrate the best talent within the customer engagement world, as well as honour the latest innovations transforming our centres. In all there are four awards up for grabs and our panel of distinguished judges will decide which exhibitors should walk away with these prestigious awards.

PANEL DEBATE

Experts on AI reveal how you can use this incredible technology to deliver the contact centres and customer journeys that the industry has been promising for years!

SUPPORTING CUSTOMERS WITH ROBOTS – WHAT DOES IT MEAN?

ARTIFICIAL

INTELLIGENCE 11

HIGHLIGHTS HIGHLIGHTS WORLD-CLASS

KEYNOTES Listen to the most respected names in the sales world as they pass on their peerless knowledge and advice.

David Beard

Seema Menon

Rita Mokbel

Musidora Jordensen

Sharen Murnahgan

CRM Principal at Sage

Director of Sales for Sony Pictures Networks

Global Sales Manager for Ericsson

Sales Director, Human Capital Management at Oracle

#1 Global Sales at Hubspot

CRM

Your CRM system can do so much more for your business.

Discover how to get the most out of CRM‌ the possibilities are endless.

SALES INNOVATION

AWARDS The Sales Innovation Awards recognise the people, products and services that have helped shape the industry over the past 12 months.

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PROSPECTING

& LEAD GENERATION Stop wasting time looking for leads! We have the solutions, structures and strategies to help you generate quality prospects that will lead to those all-important sales.

Prospecting for Leads and Qualifying Opportunities Inside a CRM Steve Price, Launchpad CRM

re 14 Theat sday e n d e W 12.30

HIGHLIGHTS

SALES

MASTERCLASSES

TECHNIQUES

See page 23 for more details

Want to outperform your direct competitors?

Discover the methodologies and strategies that are guaranteed to increase your business’ revenue.

LinkedIn is now the go-to platform for social selling. Find out how to get your business to come out on top on LinkedIn.

SALES

Pick up key tips on how to make your business look irresistible to your industry’s top salespeople.

ote 2 Keyn day u h T rs 0 15.3

How to Hire, Onboard and Scale Your Sales Team

Why You Make Wrong Sales Hires & What They Cost You

GDPR

As a major focus for all UK businesses in 2018, GDPR is covered from every angle by a whole host of experts on the subject.

Managing GDPR Compliance Through CRM David Bushnell, Enabe Technologies

The GDPR – If You’re Not Ready Yet… Tim Musson, Computer Law Training

GDPR - Too Important to Leave to the Lawyers!

Steve Sullivan, Channel Doctors

Cognism

ion Platform

Outbound Accelerat

SOCIAL SELLING

RECRUITMENT Marcus Cauchi Sandler Training

MASTERING SALES GROWTH MASTERCLASS OUTBOUND MADE SMART MASTERCLASS

LINKEDIN SELLING

James Ski Sales Confidence

Our interactive, expert-led masterclasses cover all the areas that are crucial for any sales team.

Building strong relationships with clients is vital.

Learn how to transform your selling approach and stay one step ahead of your competitors.

HOW ANYONE CAN USE SOCIAL MEDIA TO SELL Keynote 2 Thursday 14.00

Daniel Disney Owner of The Daily Sales

ARTIFICIAL

INTELLIGENCE re 13 Theat sday e n d e W 12.30

Theatre 7 Thursday 12.30

re 17 Theat day r u Th s 0 12.3

AI is set to take the sales world by storm in 2018. Discover how you can use immersive technologies to take your business’ sales performance to the next level.

CPD ACCREDITED

Whilst at the show, there will be plenty of opportunities for you to gain valuable CPD accredited points from CPD UK.

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With 91% of B2B marketers now using content marketing...

(Content Marketing Institute, 2018)

...there has been a content

N O I S O EXPL ...and the world of B2B lead generation has changed.

ď STAND 1112

WWW.INBOXINSIGHT.COM

Find sales leads from website analytics

Come visit us at Stand #2040

Leadfeeder can help to: Identify companies visiting your website Send Company’s identified to CRM Filter traffic by marketing channels Grow your business with website analytics!

Use code SIE2018 for a 30-day free trial Sign-up for free at Leadfeeder.com

THE IDM TRAINING ACADEMY

WEDNESDAY SCHEDULE Duncan Smith

10.30 - 11.15

Join the IDM and their industry-leading tutors for 9 bitesize digital marketing training sessions. From the essentials of B2B marketing, to copywriting best practice, to action planning for the GDPR, get the latest insights from the experts and prepare to innovate you.

Each session is worth 1 CPD point.

THURSDAY SCHEDULE Mike Rogers F IDM

10.30 - 11.15

Five GDPR steps you still have time to complete… and a few you don’t!

Using Google Analytics to improve the cost effectiveness of SEO and PPC

Whether you’ve decided on legitimate interests or consent, there’s still time to protect your ‘position’. Privacy Notices can be checked and changed, critical suppliers assessed, balancing tests and impact assessments filed! Join IDM Tutor Duncan Smith for your ‘T-minus 10 and counting’ checklist.

Google Analytics is a powerful product but many businesses do not know how to use its functionality to optimise their digital marketing campaigns. This seminar will show you how to configure Google Analytics and drill into the details of reports so that you can maximise the returns from your SEO and PPC marketing efforts.

David Hearn F IDM

11.30 - 12.15 11.30 - 12.15

How marketers can perform better during the consideration phase

Martin Chillcott F IDM

B2B marketers are now responsible for a greater part of the sales cycle and are subject to considerably more scrutiny.

This has led to anxiety around the consideration phase of the B2B customer journey. In this session we’ll be exploring how can we deliver the sales-qualified leads that are demanded of us and how to prove the effectiveness of our nurturing strategy.

Having made all that effort to attract new customers, you need to hang on to them and help them spend more. And ‘win back’ the best ‘lost’ customers. Martin gives us 35 years’ experience of doing all that, in just in 45 minutes. A pragmatic approach to targeting your efforts, making an impact and understanding the differences between B2C and B2B. Or is it all just H2H?

Andy Grant

The Who? Why? and How? of retaining customers

14.30 - 15.15 14.30 - 15.15

B2B Marketing update: 20 essentials in 20 minutes

Matt Banks

B2B Marketing Essentials; from GDPR to understanding your markets and customers to planning and building campaigns that deliver results, 20 essentials in 20 minutes. A quick fire overview of the essential steps that you need to take to help you plan and ensure the success of your B2B marketing activities.

Optimisation within the B2B Sales Cycle

Mike O’Brien F IDM

15.30 - 16.15

Typical B2C optimisation techniques are not always applicable within a B2B sales cycle. The length of the cycle, the internal and external business factors impacting purchasing decisions, and the average cost of a typical B2B product or service V’s B2C, are just a few examples of crucial differences. The presentation will focus on these differences, and discuss how to achieve effective optimisation within your B2B sales cycle.

Marketing automation and human productivity This session will explore ways in which digital marketers can meet the disruptive challenge of automated and machine learning systems by finding new ways to increase personal productivity. Along the way, this session will also explore the nature of mix and match roles in streamlined workflows and systems designed to cope with the demand for instant gratification among consumers, the impact of zero-based budgeting, mutating client agency relationships and the rise of real-time micro marketing machines.

Andy Letting

Tim Tucker F IDM

15.30 - 16.15

How to write B2B copy without being boring You might think that your industry is boring, but your customers don’t. That’s why you can improve your copy by understanding what it is that gets your readers tuning in.

In this session you’ll learn how to enrich your content with copywriting techniques that truly engage your audience, no matter how ‘dry’ the subject matter. Use elements of storytelling, rich metaphors, personalisation and more to bring your copy to life.

16.30 - 17.15

Understanding programmatic media buying This session will provide a beginners guide to programmatic media buying, how the channel has evolved and why are advertisers moving 80% of their budget into programmatic.

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CPD ACCREDITED COURSES

MASTERCLASSES

2018

MASTERCLASS SCHEDULE

Our interactive masterclasses are brought to you by some of the most renowned, successful and respected names from the worlds of marketing, sales and customer engagement.

Over both days of the exhibition, these educational sessions are dedicated to providing professionals and business owners with the latest expert knowledge and industry insight out there right now.

The schedule has been meticulously crafted to ensure that each visitor has every facet of their sector covered in incredible depth and detail - giving you a whole host of actionable strategies that can transform the way you operate over the next 12 months.

In just one day, you could find yourself attending a ‘Marketing Automation’ masterclass from MailChimp; a session on ‘Customer Experience Solutions’ from Avaya; and a ‘Mastering Sales Growth’ workshop by Elation.

No other event brings so much expert marketing, sales, and customer engagement guidance to one venue; so make sure that you don’t miss the sessions that could be crucial for your organisation.

The next few pages detail all the masterclasses we have on offer across the five shows, as well as how they’ll benefit you. Places at these sessions go quickly due to their popularity, so make sure you either book your slot online before the show, or turn up and grab your seat in plenty of time on the day.

OUR MASTERCLASSES ENABLE YOU TO WITNESS THE APPLICATION OF THE LATEST TECHNOLOGY AND SOLUTIONS, TO REAL-WORLD INDUSTRY SCENARIOS. DON’T JUST SETTLE FOR THE THEORY, REVIEW THE RESULT! - EDDY LAWRANCE, EVENT DIRECTOR

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MASTERCLASSES

B2B INBOUND MARKETING MASTERCLASS

AVOIDING THE DIGITAL MARKETING TRAP MASTERCLASS

DIGITAL MARKETING TRAINING AND MASTERCLASS

Boost ROI with Inbound Marketing

Marrying CRM and marketing automation

Cracking the digital marketing code

The B2B Marketing Lab is the only HubSpot Diamond Partner in London, now with offices in Singapore.

The team at Collier Pickard is independent and has specialised in CRM and marketing automation for more than 20 years. Collier Pickard help organisations make a success of their investment in CRM & MA. Their team has implemented and worked with more than 500 CRM implementations.

SGM is a multi-award winning digital marketing agency with over 9 years’ experience running successful digital marketing for our clients and a dedicated training arm. A Premier Google partner, The CIM Agency of the year 2017, and winners of multiple customer service and digital marketing awards.

Inbound Marketing now dominates the world of B2B marketing. Learn how you can use HubSpot to generate sales enquiries and what you need to do to make your Inbound Marketing strategy a success!

Bob Dearsley—Managing Director of the most successful HubSpot Partner in the UK—provides practical ‘how to’ advice on: developing effective Inbound Marketing strategies, creating Inbound Marketing programmes, and building fantastic best practice websites that generate tons of traffic and capture leads!

Learn how marketing automation tools can take the heavy lifting out of manual marketing tasks like lead nurturing, lead scoring and prospect profiling – leaving you to focus on your content strategy and developing your website to be your best lead generation tool.

There is currently a disconnect between CRM systems and marketing automation tools for B2B marketers – one that doesn’t arise for consumer marketers. This can create problems with disjointed understanding of the prospect, inaccurate data and ineffective marketing campaigns. But there is a solution.

The marriage between marketing and CRM can become more sophisticated, offering not just email tools and lead capture, but also website visitor tracking, sales engagement, surveys and marketing asset tracking – offering invaluable connections between B2B marketing goals and contact-centric marketing activity.

TIMETABLE WEDNESDAY 11.00 / 12.00 / 13.00 / 14.00 / 15.00 / 16.00

TIMETABLE WEDNESDAY 11.00 / 12.00 / 13.00 / 14.00 / 15.00 / 16.00

TIMETABLE THURSDAY

Our training sessions and masterclasses will give you engaging, practical and insightful hints, tips, and techniques for making a success of your digital marketing; using case studies and proven methods that we use successfully with our clients every day.

In an open and engaging approach to training, we will show you how to integrate your channels, what is most important to focus your efforts on and help you to continue to grow your business, while saving time and effort.

Our training and masterclasses include actionable takeaways that can be implemented once you are back in the office and will be followed up with handouts to review everything you have learned. There will be experts on hand to answer your questions after each slot at our stand 1040.

11.00 / 12.00 / 13.00 / 14.00 / 15.00

TIMETABLE THURSDAY 11.00 / 12.00 / 13.00 / 14.00 / 15.00

AT A GLANCE • Boost ROI with Inbound Marketing • Your website is THE most important

marketing asset you have – work it!

• Your prospects meet your website before they meet you!

• Get tips that you can use to boost your Google ranking • Quadruple your sales enquiries with expert Inbound Marketing advice • Your website sucks, how to build a Google-beating website in 13-weeks

PRESENTED BY

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AT A GLANCE • How to segment and target your B2B

customers in CRM when CRM and marketing automation mostly operate with separate databases • You can’t copy all the company-level profiling from CRM to marketing automation, so how do you avoid having to mess around in Excel or business intelligence tools?

• Why have the headache of dealing with business intelligence tools for dashboards and KPIs when they should all derive from your CRM database?

• How much easier would your life be if B2B marketing data were all in one place?

PRESENTED BY

TIMETABLE WEDNESDAY & THURSDAY 11.00 / 11.30 / 12.00 / 12.30 / 13.00 14.00 / 14.30 / 15.00 / 15.30 / 16.00

AT A GLANCE • Keep your digital fit for the future • How to use SEO as a creative skill • Digital stories and the hero journey • Use PPC to beat the competition • Create a real-life digital action plan • Strategise your social media use • Find the right audience to market to • The potential and evolution of video • Track and measure your success • Digital Q&A session PRESENTED BY

MASTERCLASSES

HIGH GROWTH DIGITAL MARKETING MASTERCLASS

MARKETING AUTOMATION MASTERCLASS

ACTIONABLE ADVICE ON INTEGRATED DIGITAL MARKETING

Crafting your digital marketing strategy

Empower your clients with MailChimp

The transform digital 2018 masterclass

Exposure Ninja is one of the fastest growing and most exciting digital Marketing companies in the UK, the team has grown from 3 to 60 staff in just 5 years and their books, training, consultancy and done-for-you marketing has helped over 10,000 businesses.

MailChimp’s marketing automation platform empowers small businesses to grow. Our features and integrations allow e-commerce retailers to create beautiful emails and targeted ads.

Smart Insights are a publisher and learning platform which helps marketers improve their digital marketing knowledge and skills and businesses improve their results from integrated digital marketing.

Learn how to use MailChimp – the world’s leading marketing automation platform – to help your clients grow their businesses.

Research by Smart Insights shows that over 30% of businesses already have a transformation programme in place, with another 33% of businesses looking to launch their digital transformation programme in the next year.

See how to drive more traffic to your website through the very latest SEO, content marketing, blogging and paid channel strategies. You’ll also discover the simple tweaks you can make to your website that can increase the leads and sales it generates by 45-85%.

The sessions focus on actionable advice, real life case studies, and on-screen demonstrations, and are run by Tim Cameron-Kitchen – bestselling digital marketing author and Head Ninja at Exposure Ninja.

This is strictly a bullshit-free zone with no lame sales pitches. Bring your website along for some free advice, have us destroy your competitors live on-screen, or just come and learn about the digital marketing strategies responsible for some business marketing growth stories.

Our sessions will highlight everything you need to know to help your clients grow their businesses. Led by MailChimp’s knowledgeable Partnerships team, each session is filled with actionable advice, case studies, and valuable insights.

You’ll learn how to use MailChimp’s powerful tools – like marketing automation workflows, e-commerce integrations, Facebook and Instagram ads, landing pages, and Google remarketing ads – to empower your clients and help them generate more revenue.

TIMETABLE WEDNESDAY & THURSDAY

TIMETABLE WEDNESDAY 11.00 / 12.00 / 13.00 / 14.00/ 15.00 / 16.00

TIMETABLE THURSDAY 11.00 / 12.00 / 13.00 / 14.00 / 15.00

AT A GLANCE

The transform digital 2018 masterclass will help marketers review their digital transformation strategy and gives different sector examples and practical advice on where to prioritise. The masterclass will feature Smart Insights CEO, Dave Chaffey - author of Digital Marketing: Strategy, Implementation and Practice – plus specialist expert commentators covering the latest trends in digital marketing in 2018.

TIMETABLE WEDNESDAY & THURSDAY 11.00 / 12.00 / 13.00 / 14.00 / 15.00 / 16.00

AT A GLANCE • Getting started with MailChimp:

11.00 / 12.00 / 13.00 / 14.00 / 15.00 / 16.00

AT A GLANCE • Digital opportunities: Forecasting the growth potential

• Strategy and planning: How to use

and international publications, free, for links, traffic and credibility • Spy on your competitors’ digital marketing • The UK’s best-selling digital marketing author crafts digital marketing strategies live on-screen

A deep dive into MailChimp’s multi-channel platform • Marketing automation: Explore MailChimp’s powerful marketing automations to help your clients stay connected with their customers • MailChimp for e-commerce: Learn how to use MailChimp’s e-commerce features to help your clients generate more revenue • Partner program: Discover the benefits of MailChimp’s partner program and how to apply

a more strategic approach across all digital channels • Marketing technology: Recommendations on the essential services and how to maximise ROI • Sector examples: Be inspired by examples from B2B, retail, travel, financial services and more • Digital dashboards and KPIs: Use a more data-driven actionable analytics approach • Optimisation: How do you benchmark your approach to take performance to the next level

PRESENTED BY

PRESENTED BY

PRESENTED BY

• Five ways to increase the leads and sales your website generates

• Increase revenue by 850%, traffic by 6,500% and dominate your market

• Get your business featured in national

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MASTERCLASSES

SMARTER APPROACH TO DIGITAL

DIGITAL ADVERTISING MASTERCLASS

GETTING PERSONAL WITH DATA-LED DIGITAL MARKETING

Make the most from each and every one of your digital marketing channels

Building Brands & Driving Response

Analyse This!

Stickyeyes have been around for a long time – over two decades in fact. That means that they’ve seen just how much the digital landscape has changed. They have seen how search has changed, how content has changed, and how consumers have changed.

Stickyeyes have used that experience to ensure that they’re always at the cutting edge; at the cutting edge of technology, the cutting edge of insight, and the cutting edge of strategy to leverage those opportunities.

Are you making the most from each and every one of your digital marketing channels?

Whether you’re looking for practical advice and insight on SEO, content, lead generation, marketing automation, influencer outreach or your digital strategy overall, these masterclasses will show you how to work your strategy harder and make it better.

TIMETABLE WEDNESDAY & THURSDAY 11.00 / 12.00 / 13.00 / 14.00 / 15.00 / 16.00

AT A GLANCE • Building and optimising an automation

strategy to take your sales and marketing to the next level • Making the mundane inspiring: Creating compelling and effective content, no matter what you sell.

• What your SEO agency should be telling you in 2018 • How to identify your target audience and transform them from customers to advocates through amazing content • How to create a fully integrated digital strategy • What your B2B outreach strategy should look like in 2018

PRESENTED BY

20

SearchStar is one of the UK’s leading independent PPC and digital media buying agencies. We continue to win awards for our work in PPC, programmatic, conversion optimisation and analytics. Tried, tested and trusted, our approach has a reputation for delivering outstanding results.

This masterclass series will put the digital advertising knowledge you need to supercharge sustainable business growth at your fingertips.

Attendees will leave with a better understanding of how PPC, programmatic, social media, conversion optimisation and analytics can help you hit your targets.

Let our team take you on a journey far beyond out-of-the-box functionality and demonstrate the value of the digital toolkit we use to deliver our clients advertising success.

Join us and you’ll hear from a Premier Google Partner, multiple RAR Digital Awards winner, Drum Independent Elite Media Buying Agency, and one of only a small number of Google Analytics Certified Partners in the UK.

TIMETABLE WEDNESDAY & THURSDAY

DAC Group connects brands with buyers at national, local and hyper-local levels.

Our use of technology makes campaign management and optimisation smarter, and drives greater results.

In a world of fragmented data, disconnected silos and departments working at cross purposes, we’re here to help you connect the dots and make sense of it all.

At DAC, we’ve spent more than 40 years becoming experts in digital marketing, and now, with these masterclasses, you can watch the fun and games as we try to distil decades of experience into a single day!

Our masterclass(es) have been structured to give you an end-to-end overview as to the world of digital marketing: from data analytics to digital transformation, hyperlocal to conversion rate optimisation – and a bit of everything in between!

Whatever your involvement in the marketing of your brands, wherever you fit in the digital landscape within your organisation, you should be able to find something here to help.

Expect some hardcore data analysis, expect intelligent conversation from people who REALLY know their stuff; expect a few laughs along the way, and expect to leave with specific, valuable actions.

11.00 / 12.00 / 14.00 / 15.00 / 16.00

AT A GLANCE • Learn how to use PPC strategically to

hit your growth targets • Better understand how data can be used to target your key audiences • Learn how to spot the commonest landing page errors and drastically improve conversion • Master Google Analytics and understand how it can inform business strategy • Get to grips with how Facebook can be used to boost brand performance

PRESENTED BY

TIMETABLE WEDNESDAY & THURSDAY 11.00 / 12.00 / 13.00 / 14.00 / 15.00 / 16.00

AT A GLANCE • How to get closer to your customer by connecting your data ecosystems

• Supercharge your Search • Personalisation through localisation • Learn to develop data driven personas (with the data you already have!)

PRESENTED BY

MASTERCLASSES

CONNECTING WITH CUSTOMERS ACROSS MULTIPLE CHANNELS

REALISING THE CUSTOMER ENGAGEMENT HUB

8X8 SPEAKERS WITH SPECIAL GUESTS

Real-time personalisation for omnichannel consumers

Tomorrow’s customer experience with today’s technology

Universal communications to empower business

Content Guru delivers multi-awardwinning cloud contact centre and customer engagement solutions to hundreds of the world’s largest enterprises.

8x8 provides Truly Unified Communications that radically empower over a million business users worldwide to drive exceptional customer experiences and business outcomes.

RedPoint Global provides software solutions that transform how brands connect with their customers. Leading enterprises use RedPoint technology to help them achieve sustainable, profitable revenue growth.

The modern customer experience is an omnichannel one, where consumers seamlessly integrate digital and physical channels into their daily lives. Brands need to engage the new omnichannel consumer with relevant messaging wherever and whenever they appear – regardless of channel or device.

To do that effectively, however, today’s businesses must identify their customers across online and offline channels, and deliver personalised interactions in the moment of need. These masterclasses are organised to give you the insights and strategies you need to help you better engage customers across the enterprise and improve customer experience and loyalty.

As customer experience landscape continues to transform, consumers and colleagues demand to interact with organisations wherever they are, whatever the time, and on whichever devices and channels they choose.

This series of masterclasses explores how organisations can couple today’s best-in-class contact management and information systems with integration to emerging to disparate and emerging technologies such as AI and WebRTC, driving better engagement with customers and better outcomes. Industry specialists and live users of omnichannel, integrated customer engagement estates present on various topics.

TIMETABLE WEDNESDAY 11.00 / 12.00 / 13.00 / 14.00 / 15.00 / 16.00

TIMETABLE THURSDAY 11.00 / 12.00 / 13.00 / 14.00 / 15.00

Come along to one of our masterclass sessions where we will share our industry knowledge, customer experiences and cloud expertise.

Dramatically improve your employee experience globally. Provide a common, single platform to all employees to enable true remote working capabilities. Reduce the number of platforms IT manages, save time and reduce the total cost of ownership across the communications estate.

8x8’s Virtual Contact Centre solution allows our customer to interact with customers in a wide range of methods, from voice to chat or email.

Providing the full communication suite on one truly unified platform, 8x8 enables customers to reduce the time to resolution of their customers problems, by connecting customers directly to experts on the first transaction.

TIMETABLE WEDNESDAY 11.00 / 12.00 / 14.00 / 15.00 / 16.00

TIMETABLE WEDNESDAY & THURSDAY 11.00 / 12.00 / 13.00 / 14.00 / 15.00 / 16.00

AT A GLANCE • Identify customers across all channels and devices

• Leverage behaviour and preference

data for relevant messaging in online and offline channels • Engage with the omnichannel customer in real-time at their moment of need • Create a unified customer view to drive analytics and personalised engagement

PRESENTED BY

AT A GLANCE • Experience how organisations can

use today’s technology to implement Customer Engagement Hub solutions • Learn how organisations use cloud technology to converge disparate ICT estates and manage mission-critical communications • Understand why in today’s contact centre First Contact Resolution has replaced Average Handling Time • Consider how using integration can extend the lifespan of your existing investments while opening up avenues to futuristic capabilities • Learn how to use secure automation to process payments and deliver high levels of customer service

PRESENTED BY

TIMETABLE THURSDAY 11.00 / 12.00 / 13.00 / 14.00 / 15.00

AT A GLANCE • Experience the benefits of a truly unified single platform

• Learn how easy is is to use 8x8’s Virtual Contact Centre

• Improve employee experience and reduce IT costs

• Boost customer experience by offering a wide range of interaction methods

• Empower your IT resource by reducing time spent managing a number of platforms

PRESENTED BY

21

MASTERCLASSES

CLOUD CONTACT CENTRE MASTERCLASS

ARTIFICIAL INTELLIGENCE MASTERCLASS

DIFFERENCE CORPORATION MASTERCLASS

The agile contact centre of tomorrow

Artificial Intelligence: the Future of L&D

RingCentral, Inc. is an award-winning global provider of cloud unified communications and collaboration solutions. More flexible and costeffective than legacy on-premise systems, RingCentral solutions empower today’s mobile and distributed workforces to be connected anywhere and on any device.

Elephants don’t forget boast clients in 30 countries and operate in 14 languages.

They are outright market leaders in their field and one of the fastest-growing firms in the L&D sector right now. Their Artificially Intelligent software reinforces training and embeds knowledge which thereby increases employee capability and competency.

Hot topics in the cloud contact centre environment

The contact centre is transitioning towards an agile platform better able to serve omnichannel communities across sales, support and customer collaboration. Powered by the cloud, combined with innovative analytics technologies and even AI, the Cloud Contact Centre is delivering new insights into customer and agent behaviour to improve services while driving down costs.

The masterclass sessions provide a forum for learning from RingCentral’s technical and business experts alongside real world customer experiences.

A candid and educational destination that examines technology, people and processes to help guide you towards a successful cloud transition with sessions for beginners, intermediary and advanced participants.

The value of L&D has been marginalised in the boardroom for many years and it has become imperative for it to find a way to showcase its value and relevancy to C-Level leadership. With good intentions involving training falling by the wayside, coupled with the every-day challenge of consistent and effective global on-boarding; speaking the language of the leadership has never been more relevant. Armed with over two decades of senior executive experience, Adrian and Dan know how to speak the language of these leaders and how to deliver the information and knowledge demanded by them in terms they recognise and value, such as sustainable business growth and risk reduction.

TIMETABLE WEDNESDAY 11.00 / 12.00 / 13.00 / 14.00 / 15.00 / 16.00

TIMETABLE WEDNESDAY & THURSDAY 11.00 / 12.00 / 13.00 / 14.00 / 15.00

AT A GLANCE • Learn how a new generation of

analytics technologies can help both customers and staff • Artificial intelligence – sorting the fact from the fiction for practical benefits • Take a look inside the The HomeAgent Revolution taking place at The AA • Find new ways to create happier agents with lower attrition that deliver exceptional service • Transition roadmap – how to go from legacy on-premise to the cloud contact centre

PRESENTED BY

22

TIMETABLE THURSDAY

Open forum discussion about burning issues in the cloud contact centre environment. Difference will invite key collaborators to join them in the discussion and will invite active participation from the audience.

Difference Corporation is an independent, multi-channel business communications service provider.

Difference delivers added-value solutions and services to help organisations achieve effective automation, productivity and engagement.

Difference will be joined by key collaborators in this session to discuss the burning issues in cloud contact centres currently, from how to achieve a single view of customers and to ensure robust analytics and compliance whilst meeting the communication preferences of the organisation’s customers, through to maximising agent efficiency and engagement.

TIMETABLE WEDNESDAY 11.00 / 12.00 / 14.00 / 15.00 / 16.00

TIMETABLE THURSDAY

11.00 / 12.00 / 13.00 / 14.00 / 15.00

11.00 / 12.00 / 14.00 / 15.00

AT A GLANCE

AT A GLANCE

• Highlighting the quantifiable business

benefits of L&D • AI – golden rules for success • The impact of AI and its ability to transform C-Level thinking • Three keys elements of a successful global on-boarding strategy • The value of training and what we are missing • What makes an effective knowledge retention strategy

PRESENTED BY

• The key challenges for the cloud contact centre in 2018

• Automation, but not at the expense of productivity and engagement

• Analytics and the importance of staying compliant

• The importance of offering consistent service responsiveness – discuss…

• Keeping staff motivated and engaged in a multi-channel environment

PRESENTED BY

MASTERCLASSES

CUSTOMER EXPERIENCE SOLUTIONS MASTERCLASS

SALES GROWTH MASTERING MASTERCLASS

OUTBOUND MADE SMART MASTERCLASS

Transform the customer experience

The Three Pillars of Successful Selling

The smart way to plan outbound marketing

Avaya is a recognised innovator and leading global provider for customer engagement solutions. The company provides technologies for unified communications and collaboration and contact centre, along with related services to large enterprises, midmarket companies, small businesses and government organisations around the world.

Elation Experts is one of the UK’s leading business growth consultancies, established in 2009 by Karen Dunne-Squire they work on debunking some of the myths of selling and making sales success possible for all.

Over the past 8 years Elation have worked with hundreds of business to help them refocus their sales efforts in the areas that really return investment.

If you work in B2B, Cognism is the smart way to do everything outbound. We provide a GDPR compliant way to build account-based marketing strategies, prospect leads and enrich data.

Avaya offer highly reliable, intelligent and scalable solutions that help businesses deliver an exceptional customer experience, build customer loyalty, and compete more effectively.

Avaya helps organisations transform customer service from “one-off” transactions to rich, sustainable customer relationships. Avaya’s solutions help organisations understand each customer’s unique needs and preferences, and to dynamically manage their experience by bringing the right resources to each interaction for a higher rate first contact resolution.

Join us and our business partners at our Masterclass Theatre and on our stands in the ‘Avaya Village’ to hear how our customers are utilising our latest CX solutions and see live demos and use-cases.

AT A GLANCE

• Delivering Brilliant Customer

Experiences in a disrupted world • CEM strategy masterclass; how to ensure you meet everyone’s needs • Case study led considerations for a successful Cloud Strategy • How to delight your customers; the importance of choice & expectation • Opti-Channel Contact Centre Masterclass with Humanotics • Mastering Business Transformation: a blueprint for a success • Making the impossible possible with Avaya’s IP Office Contact Centre • Mastering the Cloud – using the cloud, automation & managed services to make you compliant & free to focus on great customer experiences

PRESENTED BY OUR PARTNERS

Having a proven framework for business growth is the key for all highly successful businesses. Over the past eight years Karen Dunne-Squire has been applying the Three Pillars of Successful Selling to business throughout the UK with some truly transformational results.

Learning the Three Pillars methodology and how to apply it in your business will be the best decision you make.

During our three different masterclasses you will meet the team of Elators who walk business through the process for success. They will share their ideas, lessons and ‘must-knows’ in each of the Three Pillars, allowing you to develop your own Three Pillars growth plan to really master your own sales growth.

TIMETABLE WEDNESDAY 10.45 / 11.45 / 12.30 / 14.15 / 15.15 / 16.15

TIMETABLE THURSDAY 11.30 / 12.15 / 13.00 / 14.15 / 15.15 / 16.15

AT A GLANCE • Create and embed sales process • Maximise your customers’ experience of your business

• Achieve exceptional conversion rates • Influence sales performance in the team

• Identify the correct sales activities to build your client base

• Communicate in a way that truly influences

PRESENTED BY

Find verified business contact details from a database of over 400m profiles. Create personas, build campaigns, link your CRM, export email and phone contact details.

But that is only just the start of what Cognism can do.

Get actionable information on building a successful outbound funnel, how to target high value accounts, and much more. Learn the smart ways to plan account-based marketing and build outbound pipelines.

TIMETABLE WEDNESDAY 11.00 / 12.00 / 13.00 / 14.00 / 15.00 / 16.00

TIMETABLE THURSDAY 11.00 / 12.00 / 13.00 / 14.00 / 15.00

AT A GLANCE • The secret to building a B2B pipeline –

learn how to build a B2B pipeline from scratch and bootstrap your business • Work in B2B? Learn what you need to know about GDPR – find out exactly what you need to know about GDPR and how to get your business ready for the big change • The mathematics of outbound sales – get actionable information on how to optimise and manage outbound • How to bootstrap an account-based marketing strategy – see what it takes to build a successful AMB strategy from scratch • How to target high value accounts – learn how to reach company accounts that will have the highest value to your company

PRESENTED BY

Cognism

Outbound Acceleration Platform

23

BRAND NEW...

TO MTEX 2018, MARKETING GIANT DIGITAL DOUGHNUT WILL HOST A SERIES OF ENLIGHTENING & EXPERT-LED TALKS IN THEIR VERY OWN SEMINAR HALL AT THE SHOW.

SEMINARS

These educational seminars will be a major attraction at this year’s event and provide exclusive inside information into the digital marketing trends shaping the industry in 2018 and beyond.

As the largest digital and marketing community on the planet, Digital Doughnut works with and alongside some of the world’s most respected, renowned and successful digital marketers on a daily basis.

That’s why a number of the sector’s greatest digital marketing minds will gather in the hall to deliver these talks - with the schedule’s carefully crafted content covering the key topics within digital marketing in incredible depth and detail.

In total, Digital Doughnut’s packed theatre will play host to 17 informative seminars across both days of the show; including talks by the likes of Marketo and martech legend, Scott Brinker!

This page details some of the seminars being run at the Digital Doughnut stage over two exciting days, alongside a whole host more, providing a wealth of actionable tips and techniques for both experienced and up-and-coming digital marketers.

WEDNESDAY 21ST / DAY ONE / THEATRE 22

JOURNALIST

MARKETO

MICHAEL NUTLEY 10.15am

The Changing Face Of B2B Marketing

COMMUNITIZE

JOHN HORSLEY 12.55pm

Paying the Way Forward: Winning in Today’s Value Economy

24

PETER BELL 10.55am

Engaging your audience to super-charge lead generation

DEMANDBASE JESSICA FEWLESS 13.35pm

Accelerating ABM Impact: The Case for a Blended ABM Approach

PARTNERS ANDREWS ALDRIDGE ALASTAIR COLE 11.35am

5 Fundamental Customer Engagement Behaviours

FIRST MOVE MARKETING

CHIEFMARTECH SCOTT BRINKER 12.15pm

Evolution of Marketing Technology - Fireside Chat

BLUEVENN

JIM KELLY

DAVID AMOR 14.15pm

Direct Mail in the 21st Century: Programmatic, Personal, Relevant

14.55pm

Driving Intelligent B2B Marketing with a Customer Data Platform

ADOBE

WAYIN

JAMIE BRIGHTON

JONATHAN MCCARRON

16.15pm

15.35pm Why Brands Are Shifting Billions From Ad-Interruptions To Interactive Brand Experiences

Insights into Digital B2B Trends

THURSDAY 22ND / DAY TWO / THEATRE 22

ACT-ON SOFTWARE KATIE JAMESON 10.15am

LIONBRIDGE

PABLO NAVASCUES

LONDON RESEARCH LINUS GREGORIADIS 12.55pm

Why Localisation is Key to Your Global Brand Technology Strategy

THE ARC GROUP EVA APPLEBAUM

KIELY & CO

15.35pm

How Cognitive Science Can Help Win Bigger Budgets

Leveraging B2C MarTech to B2B – tales from the front line

CITIZENBAY PAUL BAY

ELIZABETH KNIGHTS WARD 14.55pm

Elevating the Customer Experience with Social Media

What Clients Want = What Suppliers Think They Want?

THIS INCREDIBLE LINEUP IS BROUGHT TO YOU BY DIGITAL DOUGHNUT!

DIGITAL DOUGHNUT

AWARDS

KATZ KIELY

Social Truth – Understanding the key attributes that drive the customer experience

14.15pm

Transformation Beyond the Simple Solutions

EVA PASCOE 12.15pm

HOOTSUITE

13.35pm

The State of B2B Lead Generation

MISIA TRAMP 11.35am

10.55am

The State of B2B Marketing Automation

THE RETAIL PRACTICE

METIA

THEATRE 22 | DON’T MISS OUT!

16.15pm

Digital Doughnut Marketing Awards

25

We are non-profit Association providing the essential connection between Print and its markets.

We give Marketeers: • • • •

New ideas for maximising the impact of their brands Insights on marketing in a digitally-led age New knowledge of print’s extraordinary, technology-led capabilities FREE advice and help to source suppliers and maximise marketing ROI

www.epip.london

Supported by

FIND OUT MORE ON STAND 1001

Don’t miss our exciting annual conference!

EPIP – Everything’s possible in print – 3rd July 2018, Congress, London

Expert speakers will revolutionise the way you use your marketing channels

www.ipia.org.uk

t: 01785 253796

e: info@ipia.org.uk

or

Context makes all the difference.

Use it to deliver better customer service.

Zoho Desk is the industry's first context-aware customer service software that helps businesses focus on the customer.

To know more, visit zoho.com/desk visit us at

Stand

#2100

SHOW SPONSORS

OUR SPONSORS WITH SUPPORT FROM A DISTINGUISHED LINEUP OF INDUSTRY LEADERS We are absolutely delighted to present to you our distinguished lineup of exhibition sponsors and partners, who themselves are pushing the boundaries of innovation and achievement.

Show Sponsors

Stand 2140

Stand 2372

Main Logo

Show Sponsors

Stand 670

Stand 1440

Stand 2210

Stand 2440

Stand 1830

Stand 2100

Stand 2040

VIP Lounge Sponsors

Stand 2400

Stand 1057

29

11.00 - 11.30

DAY ONE. WEDNESDAY

KEYNOTE THEATRE 1 SPONSORED BY Lawrence Dallaglio, Hospitality Finder Championing Hospitality to Maximise Client Engagement

KEYNOTE THEATRE 3 SPONSORED BY This seminar runs from 10.15 - 10.45

KEYNOTE THEATRE 4 SPONSORED BY Sarah Masotti, Google Using the Right Technology & Culture to Unlock Innovation

This seminar runs from 10.15 - 10.45

THEATRE 7 SPONSORED BY This seminar runs from 10.15 - 10.45

KEYNOTE THEATRE 1 SPONSORED BY Emma Knox, HubSpot How to Solve for the Future Customer

KEYNOTE THEATRE 2 SPONSORED BY Gavin Ingham, Gavin Ingham Ltd How to Build World-Class Sales Teams & Get the Sales Edge

KEYNOTE THEATRE 3 SPONSORED BY Andrew Platt, M&C Saatchi Mobile What’s Next for Mobile Marketing?

KEYNOTE THEATRE 4 SPONSORED BY Dr Nicola Millard, BT Global Services Botman vs. SuperAgent: How Intelligent Technologies Will Transform the Contact Centre THEATRE 5 SPONSORED BY Eleanor Sims, StoryMe Squeezing Video into Your Every Day Marketing Strategy

THEATRE 7 SPONSORED BY Jaakko Paalanen, Leadfeeder Reaching 2000 Customers Without Outbound Sales in B2B SaaS THEATRE 8 SPONSORED BY Brendan Dykes, Genesys Innovative & Disruptive Strategies in CX

THEATRE 9 SPONSORED BY Mark Oppermann, Webio AI, Chatbots & Conversational Messaging is the Future...

Are You Ready?

THEATRE 10 SPONSORED BY Rolf Adamson, TDC/YouSee How High Performance Organisations Increase CSAT While Decrease Costs THEATRE 11 SPONSORED BY Ian Moyse, Natterbox Limited How to Exceed Customer Experience Demands in 2018 THEATRE 12 SPONSORED BY Steve Hunt, Libris Unify How to Connect Personally With Customers to Win More Business

30

Scott Brinker, ChiefMarTech Mastering Marketing Technology

David Hood, VanillaSoft What Can You Learn by Studying 25,000,000 Sales Leads?

This seminar runs from 10.15 - 10.45

THEATRE 13 SPONSORED BY Pip Thomas, Edge NLP Create Your Success Through the Power of Your Thought

THEATRE 14 SPONSORED BY Simon Cornford, Trip Builder Pro How to Double the Productivity of Your Sales Team in the Field THEATRE 15 SPONSORED BY Jodie Williams & Jennifer Hughes, The Marketing Pod Account-Based Marketing: A New Approach to Audience Engagement THEATRE 16 SPONSORED BY Andy Sadler, Infinity Crafting an ABM Strategy That Connects Seller to Buyer

THEATRE 17 SPONSORED BY James Simpson, Harvest Digital B2B Digital Transformation – Accident or Design?

THEATRE 18 SPONSORED BY Gordon Glenister, BPMA – British Promotional Merchandise Association 21 Ways to Engage Your Clients Using Merchandise ‘Creatively’ THEATRE 19 Gary Hickman, Open Space Advertising Ltd 10 Proven Social Media Marketing Tips for Small Businesses & Entrepreneurs THEATRE 20 Rupert Adam, Emailcenter UK Ltd Get the Most Out of Email Marketing and Automation

THEATRE 21 Vanessa Hunt, Vanessa Hunt Consulting Ltd How to Achieve Healthier Results on Facebook Using Organic Reach THEATRE 23 Patrick Tripp, RedPoint Global How to Optimise Real-Time Experiences in an Omnichannel World THEATRE 24 SPONSORED BY Sue Yoxall, mkodo What Can Augmented Reality Do for You?

* Content and speakers are subject to change.

11.45 - 12.15 KEYNOTE THEATRE 1 SPONSORED BY Merinda Peppard, Salesforce B2B Marketing That Sales Teams Love

KEYNOTE THEATRE 2 SPONSORED BY Rita Mokbel, Ericsson Sell to the C-Suite and Build Strategic Relationships

KEYNOTE THEATRE 3 SPONSORED BY Winnie Palmer, Connect2Teach Digital Transformation - The Human Touch

KEYNOTE THEATRE 4 SPONSORED BY Ian Massingham, Amazon Web Services (AWS) Serve Your Customers with AI from the Cloud, Right Now! THEATRE 5 SPONSORED BY Ross Howard, Inbox Insight Surviving the Content Explosionin B2B Marketing

THEATRE 7 SPONSORED BY Tim Hampson, SalesSeek Customer Data - Bringing Your Business Together

THEATRE 8 SPONSORED BY Jonathan Sharp, Britannic Technologies Connecting Digital Platforms & Multichannel into the Contact Centre with WebRTC THEATRE 9 SPONSORED BY Simon Beeching, Syntec CardEasy Securing Card Payments in Call Centres, Whilst Improving Customer Experience THEATRE 10 SPONSORED BY Chris Dealy, injixo Successfully Implementing WFM in a Busy Contact Centre: 12 Top Tips THEATRE 11 SPONSORED BY Dr. Lisa N. Michaud, Aspect Software Why Contact Centres Need NLP Technologies

DAY ONE. WEDNESDAY THEATRE 14 SPONSORED BY Jeremy Jacobs, The Sales Rainmaker Are You Making the Three Most Common Sales Mistakes?

THEATRE 15 SPONSORED BY James Rodgers, Lunar Animation Animation From Concept to Final Product

THEATRE 16 SPONSORED BY John Cheney & Christelle Fraysse, Workbooks Online Limited Aligning Marketing and Sales for Business Success THEATRE 17 SPONSORED BY Léo Dubert, Sendinblue The Keys to Improve Your Email Deliverability

THEATRE 18 SPONSORED BY James Roberts, ExtraMile Communications Ltd The Importance of a Search Engine Marketing Strategy as Part of Your B2B Marketing THEATRE 19 Agnieszka Szrubkowska, Web Behaviour Specialists Digital Marketing Challenges to Overcome When Selling Internationally THEATRE 20 Andrew Saveliev, Kino-Mo Enhancing Brand Awareness Using 3D Technology

THEATRE 21 Ronni K Gothard Christiansen, Aesir Beyond Account-Based Marketing: Engaging the Unknown User THEATRE 23 Terry Hogan, Compas Taking Marketing Seriously

THEATRE 24 SPONSORED BY Marcus Pemberton, Pulsar What B2B Marketers Can Learn from Billion Dollar Consumer Brands

THEATRE 12 SPONSORED BY Celine Vincent, Showpad Aligning Sales & Marketing to Create Better Buyer Experiences

THEATRE 13 SPONSORED BY Eyal Orgil, Valooto Personalizing the Buying Journey Utilizing Sales Intelligence

* Content and speakers are subject to change.

31

12.30 - 13.00 KEYNOTE THEATRE 1 SPONSORED BY Andrea Muttoni, Amazon Amazon Alexa

KEYNOTE THEATRE 2 SPONSORED BY Sharen Murnaghan, Hubspot How to Transform Your Sales Process to Inbound Sales

KEYNOTE THEATRE 3 SPONSORED BY Daniel Waas, LogMeIn We Asked 3,032 Professionals What Content Grabs Their Attention. Here’s What They Said KEYNOTE THEATRE 4 SPONSORED BY Dave Thomson, Salesforce The Call Centre is Dead – Long Live the AI-Powered Contact Centre!

THEATRE 5 SPONSORED BY Aniel Bhaga, Ungapped How Not to Build an Exceptional Customer Experience

THEATRE 7 SPONSORED BY Darren Spence, Boost Performance How to Improve Business Performance Through Verticalisation

THEATRE 8 SPONSORED BY Kobus van der Westhuizen, Genii AI & Analytics Ai Applied: From Pain to Gain – A Case Study THEATRE 9 SPONSORED BY Natalie Keightley, Avaya What Does a Truly Exceptional Customer Experience Mean?

THEATRE 10 SPONSORED BY Jiggs O’Sullivan and Beverley McIntyre, GFM ClearComms Outsourcing vs Insourcing – Pros and Cons You Need to Know THEATRE 11 SPONSORED BY Richard Pennington, 4net Technologies Ltd The Changing Face of Customer Contact

DAY ONE. WEDNESDAY THEATRE 14 SPONSORED BY Steve Price, Launchpad CRM Prospecting for Leads and Qualifying Opportunities Inside a CRM THEATRE 15 SPONSORED BY Sharanya Ramachandran, Zoho Corporation Private Ltd The Evolving Role of a Marketer in the Digital World THEATRE 16 SPONSORED BY Richard Bamford & Chris Stevens, Extensis Digital Transformation: How Do You Get What Everyone Wants?

THEATRE 17 SPONSORED BY John Aylott, Fourleaf Connecting Your Marketing Channels to Achieve Maximum Results THEATRE 18 SPONSORED BY Jason Sibley, The Creation Agency Using Buyer Intent Signals in Your Sales and Marketing

THEATRE 19 Michael Scantlebury, Impero How to Make Branded Content People Actually Care About

THEATRE 20 Jayne Mayled, True Story Talk to Me Like a Grown-up

THEATRE 21 Ben Weston, fluffyegg What Voice Search Means for SEO in 2018 & Beyond

THEATRE 23 Tom Elgar, Passle Expert-To-Expert Marketing - Leveraging Your Expertise for Business Development THEATRE 24 SPONSORED BY Sarah Cunningham, AdRoll Creating True Business Impact with Social Media in 2018

THEATRE 12 SPONSORED BY Tim Musson, Computer Law Training The GDPR – If You’re Not Ready Yet…

THEATRE 13 SPONSORED BY David Bushnell, Enabe Technologies Managing GDPR Compliance Through CRM

32

* Content and speakers are subject to change.

13.15 - 13.45 KEYNOTE THEATRE 1 SPONSORED BY Tom Ritchie, Cision The ‘Smart Comms’ Revolution: Helping Earned Media Claim its Rightful Place KEYNOTE THEATRE 2 SPONSORED BY Tom Gatten, GrowthIntel Adopting AI for B2B Telemarketing: A Case Study with Vitality

KEYNOTE THEATRE 3 SPONSORED BY Tim Bond, The DMA Consumer Attitudes to Privacy

KEYNOTE THEATRE 4 SPONSORED BY Bob Stella, The Forum Turning “Change” Into Your Engagement Strategy

THEATRE 5 SPONSORED BY Justin Hall, Protocol Global When Not to Use Personas

THEATRE 7 SPONSORED BY Magnus Sloerdal, Headshed The Right Customer

THEATRE 8 SPONSORED BY Jonathan Anguelov, Aircall Your Other Sales Team: Selling From the Support Desk

THEATRE 9 SPONSORED BY Trevor Geraghty, Difference Corporation Multi-Channel Customer Engagement – We Want It All and We Want It Now! THEATRE 10 SPONSORED BY Charles Alwyin, 8x8 Cloud Contact Centre - What’s Next?

THEATRE 11 SPONSORED BY Sam Boyle, Inbenta Why Your Business Needs an Enterprise-Class Chatbot

DAY ONE. WEDNESDAY THEATRE 14 SPONSORED BY Kate Pringle, Tilkee A No Bullsh*t Talk on Efficient Sales & Marketing

THEATRE 15 SPONSORED BY Paul McQuillan, CRM CS Why GDPR Matters and How to Make it Easy

THEATRE 16 SPONSORED BY Sarah Cunningham, AdRoll Creating True Business Impact with Social Media in 2018

THEATRE 17 SPONSORED BY Chris Elson, Diverse Interactive Are You Ready for the Next Generation of Content Marketing?

THEATRE 18 SPONSORED BY Tania Varga & Peter Yates, Axonn Media What Works (And What Doesn’t) in B2B Marketing

THEATRE 19 Danny Stone, Web Studio Lab Prioritise Our Mission to Clients - Investing in Relationships

THEATRE 20 Barbara Bazzoli, Webcertain Group New Country Discovery Process

THEATRE 21 Hermione Ireland, Cylo Elevating Engagement & Loyalty through Innovative Digital Rewards THEATRE 23 Markus Ståhlberg, Nrich Inc Optimising Media Spend With Data-Driven ABM

THEATRE 24 SPONSORED BY Kabir Barday, OneTrust GDPR: How to Tackle Consent and Preference Management

THEATRE 12 SPONSORED BY Ed Cornfield, Different Dynamics Why Every Customer Will Love You and Your Offer!

THEATRE 13 SPONSORED BY Dr James Gupta, Synap How ‘Microtraining’ Helps Your Team Learn More in Less Time

* Content and speakers are subject to change.

33

14.00 - 14.30 KEYNOTE THEATRE 1 SPONSORED BY Raja Saggi, Google Best Digital Practices for B2B Marketers in 2018

KEYNOTE THEATRE 2 SPONSORED BY Gavin Ingham, Institute of Sales Management Elite Communication Strategies That Influence and Change Minds KEYNOTE THEATRE 3 SPONSORED BY Dominic McGregor, Social Chain Social Chain: The Story

KEYNOTE THEATRE 4 SPONSORED BY John Abel, Oracle Knowing Your Customer and Making Data Talk

THEATRE 5 SPONSORED BY Robert Edmonds, NRG Digital Ltd The Essence of Inspiration

THEATRE 7 SPONSORED BY Mark Erskine, Seller Performance Ltd Adapt Your Selling Style - or Risk Finishing Runner-Up!

THEATRE 8 SPONSORED BY Steve Walker, M12 Solutions Ltd Using Analytics to Combat Fraud

THEATRE 9 SPONSORED BY Matthew Bryars, Aeriandi Contact Centre Security and Compliance Entirely From the Cloud THEATRE 10 SPONSORED BY Jay Blazensky, VoiceBase CX is the New Battlefield and AI is Your Secret Weapon

THEATRE 11 SPONSORED BY Doug Whitaker, RingCentral Omnichannel Collaboration in the Cloud

DAY ONE. WEDNESDAY THEATRE 14 SPONSORED BY Jói Sigurdsson, CrankWheel Using Product Demos in Your Sales Pipeline: Lessons Learned

THEATRE 15 SPONSORED BY Andreas Lalangas, Salesbox CRM How to Become the Modern Sales Director

THEATRE 16 SPONSORED BY Erhan Korhaliller, EAK Digital Ltd How to Become an Industry Authority & Double Your Revenue

THEATRE 17 SPONSORED BY Guido Derkx, StoryTEQ How Personal Video Can Generate 95 Million Views Without Media Spend THEATRE 18 SPONSORED BY Mohamed Khodja, Companeo Let’s Optimise Your B2B Lead Generation Strategy

THEATRE 19 Craig Hanna, Cohesion Site Agility: A Prerequisite for Customer Success in 2018

THEATRE 20 Bankim Chandra, Dot Squares How to Start a Technology Company

THEATRE 21 Darshan Patel, PIXAFUSION Digital The Importance of Digital Marketing in Today’s Social Climate

THEATRE 23 Justin Hall, Protocol Global Marketing Automation Campaign Architecture 101

THEATRE 24 SPONSORED BY Daan Reijnders, Instant Magazine Why You Will Never Again Publish Your Content as a PDF

THEATRE 12 SPONSORED BY James Isilay, Cognism Predictable Revenue - The Mathematics of Outbound Success

THEATRE 13 SPONSORED BY Rhys Jenkins, Creditsafe Reacting Fast: What Businesses Can Learn from Nature?

34

* Content and speakers are subject to change.

14.45 - 15.15 KEYNOTE THEATRE 1 SPONSORED BY Florie-Anne Virgile, Sam Gallagher, Sean King, Sophie Wooller, Content Marketing Association Exploring How Digital Transformation is Changing the B2B Industry KEYNOTE THEATRE 2 SPONSORED BY Anthony Leaper, SAP How to Be Agile in a Fast Growing New Business Area

KEYNOTE THEATRE 3 SPONSORED BY Ryan Bonnici, G2 Crowd The Top 5 B2B Marketing Hacks I Learnt from Leading Marketing at HubSpot, Salesforce & Microsoft KEYNOTE THEATRE 4 SPONSORED BY Stuart Eames, Waitrose Harnessing the Voice of the Employee to Drive Business Innovation in Waitrose THEATRE 5 SPONSORED BY Mr Saad Saraf, Mediareach Advertising 7 Key Trends That Will Shape Brands’ Growth Strategy in 2018

THEATRE 7 SPONSORED BY John Ranby, Bee Social Marketing Killing It on Linkedin

THEATRE 8 SPONSORED BY Danny Singer, Noetica Responsible Outbound: Predictive Dialling With 0% Dropped Calls THEATRE 9 SPONSORED BY Brian Martin, Spitch 2018 – The Year Of Regulation!

THEATRE 10 SPONSORED BY Felix Winstone, Talkative The End of Phone Numbers? Understanding Website-Based Voice Calling THEATRE 11 SPONSORED BY Tony Smith, PCI Pal (U.K) Limited Compliance and the Contact Centre

DAY ONE. WEDNESDAY THEATRE 14 SPONSORED BY Jay Kamdar, Nexsales Corporation How to Beat Your Sales Quota for 2018

THEATRE 15 SPONSORED BY Sheila Mitham, Inbound Fintech Drive ROI & Reach Business Goals with a Fully Integrated Digital Footprint THEATRE 16 SPONSORED BY Tim Peniston-Bird, Orangutan Supercharge Sales by Transforming Sales Teams and Customers THEATRE 17 SPONSORED BY Allistair Hunter, Direct Solutions How Direct Mail Can Help You

THEATRE 18 SPONSORED BY Mark Lloyd & Jason Daraz, FlexRM Limited CRM: The Sequel – This Time it’s Personal

THEATRE 19 Sean Carnegie and Liz Ramsden, Radioville Radio... Can You Afford Not to?

THEATRE 20 Howard Thompson, Fusion Analytics Making Sense of Marketing Attribution

THEATRE 21 Chris Archibald, GDPR Design The Criticality of Small Businesses to the Success of GDPR

THEATRE 23 Patrick De Pauw, Social Seeder Empowering Your Great Content

THEATRE 24 SPONSORED BY Peter Meinertzhagen, Nominet Domain Endings and SEO: How to Stay Ahead

THEATRE 12 SPONSORED BY Mandy Evill & Aleksandra Wrzos, Thinking Into Results Learn the Secret to Unlimited Sales… It’s Not What You Think!

THEATRE 13 SPONSORED BY David Hood, VanillaSoft What Can You Learn by Studying 25,000,000 Sales Leads?

* Content and speakers are subject to change.

35

15.30 - 16.00 KEYNOTE THEATRE 1 SPONSORED BY Chris Combemale, The DMA Seizing the Global Data-Driven Opportunity

KEYNOTE THEATRE 2 SPONSORED BY Seema Menon, Sony Pictures Networks Sales Stitch Pitch

KEYNOTE THEATRE 3 SPONSORED BY Gemma Spence, PHD Global Business Winning the eShelf in a World of Walled Gardens

KEYNOTE THEATRE 4 SPONSORED BY Nerys Corfield, DMA Contact Centre Council Will GDPR Impact Customer Experience?

THEATRE 5 SPONSORED BY Kirsty Dawe, Really B2B How to Deliver True ABM Campaigns

THEATRE 7 SPONSORED BY Jack Williams, Axon Garside How to Combine CRM & Marketing Automation to Close More Deals THEATRE 8 SPONSORED BY Manveer Mangat, Sesui Omnichannel – Does It Need Omniagents, Unicorns and Other Fantastical Beasts?

THEATRE 9 SPONSORED BY Thomas John, Five9 Inc, The Contact Centre of Today - Customer Engagement in a Mobile World THEATRE 10 SPONSORED BY Joshua March, Conversocial The Future of Customer Service in the Era of Mobile Messaging and AI THEATRE 11 SPONSORED BY Melissa Frost, Premier CX You Had Me at Hello: Emotion in an Automated World

DAY ONE. WEDNESDAY THEATRE 14 SPONSORED BY Erroin Martin, Conversica Emotional Intelligence: Selling with Artificial Intelligence Winning in the 21st Century THEATRE 15 SPONSORED BY Anthony Gaskell, Reputation.com Why Online Reputation Matters and How to Manage it THEATRE 16 SPONSORED BY Glen Westlake, BrightTarget Ltd Supercharge Your B2B Sales & Marketing Funnel with Predictive Analytics THEATRE 17 SPONSORED BY Richard Sackville-West, RedFlag Alert LLP To Improve Efficiency, Sell to the Known – Not the Unknown

THEATRE 18 SPONSORED BY Whitney Hart, lnvestis Realising Your Digital Communications Potential Through Connected Content THEATRE 19 Rob Jones, Qbase Data Services Ltd Online & Offline Data Integration to Empower Better Customer Engagement THEATRE 20 Speaker from Absolute Signs & Graphics Ltd Keep an eye on the digital show guide and website for more updates on this seminar.

THEATRE 21 Gareth Davies, Bulk SMS Limited t/a VoodooSMS The Future of Mobile Messaging

THEATRE 23 Michael Wawra, Space Indent Getting it Done with a Digital Agency or In-house Team

THEATRE 24 SPONSORED BY Matt Johnson, Reviews.io Secrets of Building an Online Reputation

THEATRE 12 SPONSORED BY Rhys Jenkins, Creditsafe Reacting Fast: What Businesses Can Learn from Nature?

THEATRE 13 SPONSORED BY John McGarry, Webworks B2B Social Selling Template

36

* Content and speakers are subject to change.

16.15 - 16.45 KEYNOTE THEATRE 1 SPONSORED BY John Horsley, Digital Doughnut Paying the Way Forward: Winning in Today’s Value Economy

KEYNOTE THEATRE 2 SPONSORED BY Craig Goldblatt, Craig Goldblatt Leading with Passion

KEYNOTE THEATRE 3 SPONSORED BY Simon Baker, TCO, Huck & Little White Lies How to Maximise Your Brand’s Cultural Influence

KEYNOTE THEATRE 4 SPONSORED BY Rick Kirkham, Customer Touch Point How to Influence Behaviour Within Customer Journeys

THEATRE 5 SPONSORED BY Todd Patton, TwentyThree Online Video: What Works, Engages & Converts in 2018?

THEATRE 7 SPONSORED BY Noel Lopez, Boomsourcing Employee Engagement Leads to High Performance

THEATRE 8 SPONSORED BY Adrien Lesage, Dial Once Augmented Visual-IVR - The Unique Way to Digitise Calls

THEATRE 9 SPONSORED BY Mark Ashton, ServiceNow UK Ltd Beyond CRM: Rethinking Customer Service

THEATRE 10 SPONSORED BY Concetta Balestra Fagan, Ph.D, Interactions Designing Customer Interaction Experiences from the Consumer Point of View

DAY ONE. WEDNESDAY THEATRE 14 SPONSORED BY Dr. James Gupta, Synap How ‘Microtraining’ Helps Your Team Learn More in Less Time

THEATRE 15 SPONSORED BY Robert Dagge, Dynistics Put Your Money Where Your MQLs Are

THEATRE 16 SPONSORED BY Natalie Gorton, Gold-Vision CRM Make GDPR Work for Your Business Using Truly Integrated CRM THEATRE 17 SPONSORED BY Søren Laumand, Siteimprove 3 Steps to Get Started With and Master Web Analytics

THEATRE 18 SPONSORED BY J Cromack, MyLife Digital GDPR: Putting Individuals at the Heart of Your Data Strategy

THEATRE 19 Tyson Pearcey, NewBase Programmatic Advertising: Behind the Curtain

THEATRE 23 Daniel Waas, LogMeIn We Asked 3,032 Professionals What Content Grabs Their Attention. Here’s What They Said THEATRE 24 SPONSORED BY Nasser Sahlool, DAC Group Capturing the Habits of Modern Consumers to Supercharge Your Marketing

Notes

THEATRE 11 SPONSORED BY Jo Causon, Institute of Customer Service The State of Customer Satisfaction in the UK

THEATRE 12 SPONSORED BY James Gill, GoSquared Conversational Selling – Make Live Chat Your Most Effective Sales Channel THEATRE 13 SPONSORED BY Alain Mevellec, Sellsy Save Time : Identify Hot Leads & Get Paid Quickly

* Content and speakers are subject to change.

37

11.00 - 11.30

DAY TWO. THURSDAY

KEYNOTE THEATRE 1 SPONSORED BY Scott Brinker, ChiefMarTech Mastering Marketing Technology

KEYNOTE THEATRE 2 SPONSORED BY This seminar runs from 10.15 - 10.45

This seminar runs from 10.15 - 10.45

THEATRE 13 SPONSORED BY

KEYNOTE THEATRE 3 SPONSORED BY Martin Tavener, IBM Knowing a Little About a Lot is More Than Enough!

Toby Fellows, Lead Forensics B2B Sales and GDPR: What You Need to Know, The Essential Guide

This seminar runs from 10.15 - 10.45

KEYNOTE THEATRE 1 SPONSORED BY Jason Miller, LinkedIn How LinkedIn Uses LinkedIn for Marketing

KEYNOTE THEATRE 2 SPONSORED BY Karen Dunne-Squire, Elation Experts Build a Sales Super Power

KEYNOTE THEATRE 3 SPONSORED BY Clare Jonik, Kevin Gibbons, Liz Hatherley & Matt Cole, Content Marketing Association How Digital Transformation is Changing the B2C Industry KEYNOTE THEATRE 4 SPONSORED BY Lyes Ouarti, Microsoft How Bots and Artificial Intelligence Can Help You Boost Your Performance THEATRE 5 SPONSORED BY Dr Furkat Elmirzaev, BuxUp Limited SEO and Social Media Marketing in Russian & Arabic Countries

THEATRE 7 SPONSORED BY Mark Erskine, Seller Performance Ltd Adapt Your Selling Style - or Risk Finishing Runner-Up!

THEATRE 8 SPONSORED BY Speaker from 3XP Solutions Keep an eye on the digital show guide and website for more updates on this seminar.

THEATRE 9 SPONSORED BY Mark Ashton, ServiceNow UK Ltd Beyond CRM: Rethinking Customer Service

THEATRE 10 SPONSORED BY David Rowlands & Lisa Clark, 8x8 How to Prepare for Seamless Unified Multilayer Customer Engagement THEATRE 11 SPONSORED BY Carlos Vasconcelos, Collab WhatsApp with Assisted Chatbots: The Driving Forces of Next Generation Contact Centres

Michelle Mills-Porter, Ensize UK Get Inside Your Client’s Head

THEATRE 14 SPONSORED BY Steve Lang, Motiv8 International Ltd Inspire, Develop and Motivate Your Team to Achieve the Extraordinary!

THEATRE 15 SPONSORED BY Ellie Smith & Ruth Barrows, The Marketing Pod How an Insight-Driven Approach Can Improve Your Marketing’s Effectiveness THEATRE 16 SPONSORED BY Andy Sadler, Infinity Crafting an ABM Strategy That Connects Seller to Buyer

THEATRE 17 SPONSORED BY Clare Gilham, Feefo Keep an eye on the digital show guide and website for more updates on this seminar.

THEATRE 18 SPONSORED BY David Elkins, Zoho Coroporation The Deep Archive: Building a Content Marketing Plan That Works THEATRE 19 Alan Duncan, Trustpilot Building a Customer-Centric Brand

THEATRE 20 Adam Rubach, Ogury The Power of Granular Mobile Data for B2C Marketing Strategy THEATRE 21 Ben Bestford, BAM Agency Ltd How to Plan & Execute an Awesome Student Campaign

THEATRE 23 Verity Lavender, Imagen Ltd How to Create More Video Content With Less Resources

THEATRE 24 SPONSORED BY Chris Wickson, Akkroo Lead Capture at Events: A Broken Process?

THEATRE 12 SPONSORED BY Pip Thomas, Edge NLP Create Your Success Through the Power of Your Thought

38

* Content and speakers are subject to change.

11.45 - 12.15 KEYNOTE THEATRE 1 SPONSORED BY Chas Moloney, Ricoh Europe PLC Millennials & Why They Consider ‘Digital Print’ a Disruptive Technology KEYNOTE THEATRE 2 SPONSORED BY Daniel Disney, The Daily Sales How ANYONE Can Use Social Media to Sell

KEYNOTE THEATRE 3 SPONSORED BY Andrew Fryer, Microsoft Everybody Needs a Bit of Science in Their Data

KEYNOTE THEATRE 4 SPONSORED BY Lisa Kelly & Roger Nunn, Teleperformance What Does the Future of Contact Centres Hold?

THEATRE 5 SPONSORED BY Speaker from Green River Media Ltd Keep an eye on the digital show guide and website for more updates on this seminar.

THEATRE 7 SPONSORED BY Ian Guiver, Axon Garside Your Buyer is Online: Savvy Sales for the Internet Age

THEATRE 8 SPONSORED BY Dr Ladan Baghai-Ravary, Aculab PLC VoiSentry: Flexible, Scalable, Speaker Verification with Integrated Multi-Factor Authentication THEATRE 9 SPONSORED BY Max Yoder, Lessonly Do Better Work

THEATRE 10 SPONSORED BY Tom Davies, Ultracomms Telephone Payments - Are You Staying on the Right Side of the Law? THEATRE 11 SPONSORED BY Mike Babalola, 4net Technologies Ltd Transformation Through Innovation – Innovative Solutions for Today’s Challenges

DAY TWO. THURSDAY THEATRE 14 SPONSORED BY Richard Higham & Alan Timothy, Sales Levers Putting Your Sales Investment Where It Will Work Best

THEATRE 15 SPONSORED BY Jason Sammon, FL1 Digital Inside Google Analytics: What’s Really Happening to Your Website THEATRE 16 SPONSORED BY Peter Turay Jr & Alex Pushkin, Content 45 How to Give B2B Marketing a Digital Facelift

THEATRE 17 SPONSORED BY Adam Rubach, Ogury Upgrading Your B2B Marketing Strategy Through Granular Mobile Data THEATRE 18 SPONSORED BY Simon Phillips, NetXtra Navigating the Perfect Storm – The E-commerce Future Of B2B

THEATRE 19 Brian Milman, Vox Digital The Internet of Emotional Things - Design for the Future

THEATRE 20 Mrs Laura Dempsey, TeraByte IT Limited Data Protection is Changing: Be Ready for GDPR

THEATRE 21 Tomas Forsbäck, Readpeak Oy How AI Meets Programmatic Native in 2018

THEATRE 23 Genevieve Flintham, Quant Marketing Use of AI in Real-Time & Personalised Customer Communications THEATRE 24 SPONSORED BY Bernadette Kelly, Adzooma Effective Online Lead Generation: What’s Really Working in 2018?

THEATRE 12 SPONSORED BY Laurie Spieler, Lusha Increase Inside Sales by Thinking Outside the Box

THEATRE 13 SPONSORED BY Tobias Barvik, Glitch Studios Virtual Reality and Augmented Reality – The New B2B Sales Solution * Content and speakers are subject to change.

39

12.30 - 13.00 KEYNOTE THEATRE 1 SPONSORED BY Andrea Clatworthy, Fujitsu Why Everyone is Talking About ABM

KEYNOTE THEATRE 2 SPONSORED BY David Beard, Sage (UK) Limited Tips for Maximising Sales Effectiveness

KEYNOTE THEATRE 3 SPONSORED BY Samuel Regan Asante, UNILAD Engaging the Social Generation

KEYNOTE THEATRE 4 SPONSORED BY Georgina Owens, Perform Group Supporting Customers with Robots - What Does It Mean?

[Panel Session] THEATRE 5 SPONSORED BY David Lockie, Pragmatic How Blockchain Is Going to Disrupt Digital Marketing

THEATRE 7 SPONSORED BY Tim Musson, Computer Law Training The GDPR – If You’re Not Ready Yet…

THEATRE 8 SPONSORED BY Philip Cochrane, Dunelm The Dunelm Journey to CX Excellence

THEATRE 9 SPONSORED BY Helen Beaumont Manahan, BPA Quality Latest Trends in Quality and Knowing What Good Looks Like

THEATRE 10 SPONSORED BY Rolf Adamson, TDC/YouSee How High Performance Organisations Increase CSAT While Decrease Costs

DAY TWO. THURSDAY THEATRE 15 SPONSORED BY Speaker from Graydon UK Alignment of Sales & Marketing

THEATRE 16 SPONSORED BY James Beeson, RIKA Digital The Madness of the Modern Marketer

THEATRE 17 SPONSORED BY Steve Sullivan, Channel Doctors(with FiveCRM) GDPR – Too Important to Leave to the Lawyers!

THEATRE 18 SPONSORED BY Radek Sadurski, ClickMeeting Adapt or Become Extinct

THEATRE 19 Simon Rayner-Langmead, PR in a Box Building Comms for 2018

THEATRE 20 Bankim Chandra, Dot Squares How to Start a Technology Company

THEATRE 21 Todd “TK” Kelley, Campaign Monitor 5 Tips to Supercharge Your Email Personalisation

THEATRE 23 Nina Brakel-Schutt and Frankie Buckle, Widen Tech vs. Touch: A World of Digital Connectivity or Authentic Engagement?

THEATRE 24 SPONSORED BY Juuso Kaari, VAU Company Current Status of Video Automation

THEATRE 11 SPONSORED BY Philipp Beck, Luware AG Using Skype Functionality with AI in Customer Service, Possible?

THEATRE 12 SPONSORED BY Chris Milburn, Shipley Limited Creating Awesome Executive Summaries That SELL

THEATRE 13 SPONSORED BY Robert Dagge, Dynistics There’s Nothing Artificial About Intelligence

40

* Content and speakers are subject to change.

13.15 - 13.45 KEYNOTE THEATRE 1 SPONSORED BY Yves Schwarzbart, IAB GDPR: The Final Countdown

KEYNOTE THEATRE 2 SPONSORED BY Chris Murray, Varda Kreuz Training 5 Point Prospecting – Who to Call; When to Call Them; What to Say KEYNOTE THEATRE 3 SPONSORED BY Gilbert Hill, Tech London Advocates Privacy & Marketing – Nothing to Be Scared Of?

KEYNOTE THEATRE 4 SPONSORED BY James Dodkins, BP Group Deliberate Culture

THEATRE 5 SPONSORED BY Ross Howard, Inbox Insight Surviving the Content Explosion in B2B Marketing

THEATRE 7 SPONSORED BY Jeremy Jacobs, The Sales Rainmaker Are You Making the Three Most Common Sales Mistakes?

THEATRE 8 SPONSORED BY Dee Nilles, GamEffective Why Gamification Belongs in Your Contact Centre!

THEATRE 9 SPONSORED BY Mashud Ahmed, Puzzel Bridging the Customer Experience from Chatbot to Human

THEATRE 10 SPONSORED BY James Wood, Maximum Network Solutions Would You Buy Your Car From a Greengrocer?

THEATRE 11 SPONSORED BY Micah Peterson, ProcedureFlow Solving the Mystery - How to Make Your Agents Experts Faster

DAY TWO. THURSDAY THEATRE 14 SPONSORED BY Rory Brown, Kluster Intelligence Why You Should Manage Your Pre-Pipeline, Like Your Pipeline

THEATRE 15 SPONSORED BY Tony Barker, Orange Punch Ltd Connecting Through Storytelling

THEATRE 16 SPONSORED BY Adam Selwyn, Creative Clinic The Challenge of Marketing Challenging Subjects (with Communication That Challenges) THEATRE 17 SPONSORED BY Luke Quilter, Sleeping Giant Media Search is Back in Town… Again!

THEATRE 18 SPONSORED BY Inga Romanoff, Romanoff Consultants Practical Content, Data & Personalisation

THEATRE 19 Jonas Stockfleth, The Film Yard The Future of Video Marketing in a Millennial World

THEATRE 20 Guy White, Catalyx The Dangers of Automation & Making Market Research Compete with Consultancy THEATRE 21 Stuart Payne & Rory McCoole, Webmart Blurring the Lines Between Digital & Print Marketing

THEATRE 23 Mark Davies, dcactiv Building Commercial Capability with Mixed, Augmented and Virtual Reality THEATRE 24 SPONSORED BY Robert Levenhagen, InfluencerDB Tech GmbH & Co.KG How to Detect Fake Influencers in Nine Steps

THEATRE 12 SPONSORED BY Lauri Ruhala, Salesframe Sales Tools Don’t Have to Be Terrible

THEATRE 13 SPONSORED BY Roma Düm, Foap 2018 Sales Personalisation and the Law of Content

* Content and speakers are subject to change.

41

14.00 - 14.30 KEYNOTE THEATRE 1 SPONSORED BY Adrian Last, ITV Studios Building ITV’s Biggest Content into Global Brands

KEYNOTE THEATRE 2 SPONSORED BY Marcus Cauchi, Sandler Training Why You Make Wrong Sales Hires & What They Cost You

KEYNOTE THEATRE 3 SPONSORED BY Graeme Craig, Transport for London Redefining London

KEYNOTE THEATRE 4 SPONSORED BY Dr Nicola Millard, BT Global Services Botman vs. SuperAgent: How Intelligent Technologies Will Transform the Contact Centre THEATRE 5 SPONSORED BY Joel Fletcher, Dynomite Video Production Agency The Latest Trends and Techniques in Video Production THEATRE 7 SPONSORED BY Robin Griffiths, BPM Works Limited Digital Sales Enablement - New Ways to Improve Sales Performance THEATRE 8 SPONSORED BY Lynn Hunsaker, ClearAction Continuum How to Engage Upstream Functions to Increase Customer-Facing Value THEATRE 9 SPONSORED BY Rosie Washbourne, RMG The Pros and Cons of Omni-Channel, a Moment of Truth

THEATRE 10 SPONSORED BY Adam Samuels, Diabolocom Leverage Your Customer Data and Offer a Smarter Customer Experience!

THEATRE 11 SPONSORED BY Kris McKenzie, Calabrio Health of the Contact Centre; Well-being in a Customer-centric Era

DAY TWO. THURSDAY THEATRE 14 SPONSORED BY Thomas Thejn, SalesValue ApS 50-50 Split – What Really Motivates Your Sales Team?

THEATRE 15 SPONSORED BY Kenda Macdonald, Automation Ninjas The Future of Engagement

THEATRE 16 SPONSORED BY Wendy Allen & Tony Dent, Prime Prospects 10 Top Tips for Startups

THEATRE 17 SPONSORED BY Mark Maclure, Stream Comms 20/20 Loyalty

THEATRE 18 SPONSORED BY Andreas Stoll, Stoerkens GmbH How to Use Storytelling in Video Marketing

THEATRE 19 Simon Greatbatch, Aaron James Garside & Simon StantonSharma, Letterbox Distribution From Front Door to Facebook: Revolutionising Your Strategies THEATRE 20 Pete Fergusson, Nemorin Creative Film & Video The Do’s and Don’ts for Creating Great Branded Video Content

THEATRE 21 Shazia Ginai, Neuro-Insight How Understanding the Brain Can Drive Effectiveness Across Different Media THEATRE 23 Marko Stuka, CELUM GmbH Content Lifecycle - The Smart Way of Thinking It Through

THEATRE 24 SPONSORED BY Justin Hall, Protocol Global We Built an AI - This is What Happened

THEATRE 12 SPONSORED BY Christina Fanous, Showpad The Future of Selling to the Modern Buyer

THEATRE 13 SPONSORED BY Mandy Evill & Aleksandra Wrzos, Thinking Into Results Learn the Secret to Unlimited Sales… It’s Not What You Think!

42

* Content and speakers are subject to change.

14.45 - 15.15 KEYNOTE THEATRE 1 SPONSORED BY David Beard, Sage (UK) Limited Are You Truly Working ‘End-to-End‘ With Your Marketing?

KEYNOTE THEATRE 2 SPONSORED BY Musidora Jorgensen, Oracle Using Emotional Intelligence in Relationship Building for Revenue Growth KEYNOTE THEATRE 3 SPONSORED BY Marialena Zinopoulou, The Digital Marketing Association The Future of Digital Marketing: AI, AR, and IoT KEYNOTE THEATRE 4 SPONSORED BY Margriet Groenendijk, IBM The Convergence of Data Science and Software Development

THEATRE 5 SPONSORED BY Leon Streete, Business Owner Elevation How to Take Your Next Marketing Campaign Beyond 6 Figures!

THEATRE 7 SPONSORED BY Tony Goodchild, Sales Pitch Pro Essential Lessons Learned from Never Being a Sales Person

THEATRE 8 SPONSORED BY Steve Prodger, SmartAction Designing a Self-Service Strategy for a Seamless Customer Experience THEATRE 9 SPONSORED BY Speaker from Sales Levers Keep an eye on the digital show guide and website for more updates on this seminar.

THEATRE 10 SPONSORED BY Ross Knap, CallPage How to Increase Inbound Calls from Website

THEATRE 11 SPONSORED BY Alan Watson, Semafone Customers Love to Talk - Make Sure You Are Keeping Them Safe

DAY TWO. THURSDAY THEATRE 14 SPONSORED BY Martin Hill, Bigger Brighter Better The Science Behind ‘Designing Developing and Delivering’ a Better Team THEATRE 15 SPONSORED BY Agnieszka Szrubkowska, Web Behaviour Specialists Digital Marketing Challenges to Overcome When Selling Internationally THEATRE 16 SPONSORED BY Denis Zekic, CeeDoo.com 5 Easy Steps to Build Your LinkedIn Lead Generation Machine

THEATRE 17 SPONSORED BY Jamien Middleton, The Animation Guys Our Videos Suck!

THEATRE 18 SPONSORED BY Sam Rutley, PushON Ltd 10 Tips for Taking B2B Online

THEATRE 19 Leilah Aintaoui, VideoSmart Video Technology: Personalised and Interactive

THEATRE 20 Hermione Ireland, Cylo Elevating Engagement & Loyalty through Innovaitve Digital Rewards THEATRE 21 Whitney Hart, lnvestis Realising Your Digital Communications Potential Through Connected Content THEATRE 23 Simone Pampuri, Statwolf Machine Learning for Marketing: Creating a Winning Project

THEATRE 24 SPONSORED BY Garry Thompson, Computech IT Services Ltd One Solution for Complete Business Management.

Is this Possible?

THEATRE 12 SPONSORED BY Lee Hyunjin, Boomsourcing SDR Tips for Sales Development

THEATRE 13 SPONSORED BY Mark Taylor, eSales Hub Europcar Case Study: Increasing Sales Through Local Search

* Content and speakers are subject to change.

43

15.30 - 16.00 KEYNOTE THEATRE 1 SPONSORED BY John Mitchison, The DMA Implications of ePrivacy for B2B Marketers

KEYNOTE THEATRE 2 SPONSORED BY James Ski, Sales Confidence How to Hire, Onboard and Scale Your Sales Team

KEYNOTE THEATRE 3 SPONSORED BY Jack Parsons, yourfeed Building a Personal Brand on £0 Budget

KEYNOTE THEATRE 4 SPONSORED BY John Finch, RingCentral Contact Centre 2025: Machines, Millennials and Mobility!

THEATRE 5 SPONSORED BY David Burke, Captivate Presentations Ltd Creating Effective Presentations by Applying Design, Logic & Science THEATRE 7 SPONSORED BY Blaz Mertelj, Atol Business Solutions Platform Business Model for Global Sales Networks

THEATRE 8 SPONSORED BY Debbie Barrow, Virada Training Words to Influence Difficult Customers

THEATRE 9 SPONSORED BY Speaker from Conduit Global Keep an eye on the digital show guide and website for more updates on this seminar.

THEATRE 10 SPONSORED BY Daniel Graham, OnBrand Why Do You Make it So Difficult to Speak to You?

THEATRE 11 SPONSORED BY Speaker from telappliant Keep an eye on the digital show guide and website for more updates on this seminar.

DAY TWO. THURSDAY THEATRE 14 SPONSORED BY Juan Torres, Bigtincan BIOTRONIK’s Sales Enablement Initiative: Improved Customer Interactions and Efficiency THEATRE 15 SPONSORED BY Ryan Welmans, SoPro – Social Prospecting Fuelling Your Sales Machine

THEATRE 16 SPONSORED BY Richard Sackville-West, RedFlag Alert LLP Maximising Sales Force Adoption of CRM Through Robotic Process Automation THEATRE 17 SPONSORED BY Adam Williams, DBS Data B2P – The Next Generation of Intelligent Targeting

THEATRE 18 SPONSORED BY Harry Bott, Mediahawk Limited How to Get 100% Attribution From Phone Call to Sale

THEATRE 19 Timothy Armoo, Fanbytes How to Dominate 2018 with Snapchat

THEATRE 20 Andrew Thomas, Merit-Display How to Measure and Grow ROI on Your Exhibition Stand

THEATRE 21 Speaker from Flockler Keep an eye on the digital show guide and website for more updates on this seminar.

THEATRE 23 Samuel Harrison, Animmersion MR, VR, AR… Which R is for You?

THEATRE 24 SPONSORED BY Marc Stephenson, Orchard Resourcebase DAM, We Could Really Use That!

THEATRE 12 SPONSORED BY Eyal Orgil, Valooto Personalizing the Buying Journey Utilizing Sales Intelligence

THEATRE 13 SPONSORED BY Max Yoder, Lessonly Do Better Work

44

* Content and speakers are subject to change.

16.15 - 16.45

DAY TWO. THURSDAY

KEYNOTE THEATRE 1 SPONSORED BY Simon Hall, NextGen Marketing Solutions Digital Marketing for the B2B Customer Life Cycle

Notes

KEYNOTE THEATRE 2 SPONSORED BY Bob Fuller, Objective Assessment Limited The High Performance Quality - The Secret to a Great Sales Team KEYNOTE THEATRE 3 SPONSORED BY Rachel Aldighieri, The DMA How to Win Trust and Loyalty

KEYNOTE THEATRE 4 SPONSORED BY Jeremy King, PCI Security Standards Council Protecting Telephone Based Card Payments

THEATRE 5 SPONSORED BY Speaker from Inap Keep an eye on the digital show guide and website for more updates on this seminar.

THEATRE 7 SPONSORED BY David Hood, VanillaSoft What Can You Learn by Studying 25,000,000 Sales Leads?

THEATRE 8 SPONSORED BY Ashley Burton, Eckoh Multi-Channel or Multi-Flannel? Stop Frustrating and Start Delighting Your Customers THEATRE 9 SPONSORED BY Mark Walton, Arise Virtual Solutions Carnival Arise: Value add of Home Working: A Virtual Workforce THEATRE 10 SPONSORED BY Louisa Smythe, Tenfold Building & Optimizing Your Customer Engagement Hub for GDPR THEATRE 15 SPONSORED BY Mike Pritchett, Shootsta The Power of Storytelling in the Age of Video

THEATRE 16 SPONSORED BY Nathan Haines, Element 26 Ltd How to Use Video Marketing to Win More Business

For all enquiries contact: hello@weareimpero.com / +44 20 7998 7571

www.weareimpero.com THEATRE 17 SPONSORED BY Speaker from Liberty Williams Keep an eye on the digital show guide and website for more updates on this seminar. * Content and speakers are subject to change.

Stand Number

1690

t

The Experts in Social Media Lead Generation!

Proud to have been ranked as one of the top 10 social media agencies in the UK and number 1 in Yorkshire, Bee Social Marketing play a vital role in the growth and expansion of a number of businesses from all sectors.

No other marketing company’s creativity or passion comes close to ours and, by specialising solely in social media marketing, we can guarantee increased web traffic, better brand awareness, heightened customer service and, most importantly, high quality leads for increased sales.

T E

01423 297 009 hello@beesocialmarketing.co.uk

beesocialmarketing.co.uk

VIP

If you’re lucky enough to be coming along to the show as one of our VIP guests, then Ogury’s dedicated VIP Lounge will give you the perfect environment possible to network and connect with hundreds of fellow marketing rockstars.

LOUNGE

ABOUT THE SPONSOR

Every year, the world’s top marketers flock to this exhibition not only to hear the latest expert guidance and discover the industry’s innovative solutions, but also to network with a whole host of like-minded marketing professionals.

And while thousands of connections will be made on the showfloor across both days of the event, our VIP guests have the added benefit of being able to make use of Ogury’s invite-only VIP Lounge - an area that’s been carefully crafted to provide the very best networking platform available.

Nowhere else can put you in the same space with such a collection of leading minds and renowned names from across the marketing sector. The chance to engage with, and learn from, the most progressive marketing professionals from around Europe is something both you, and your organisation, will reap long-term benefits from.

So if you’re a VIP then come along, grab a drink, pull up a seat, and network in a relaxed and hospitable environment that provides the ultimate VIP experience.

Our VIP guests have the added benefit of being able to make use of Ogury’s invite-only VIP Lounge - an area that’s been carefully crafted to provide the very best networking platform available.

Ogury is a leading mobile data company that provides a 360-degree view of global user behaviour across both app and mobile web usage.

Ogury’s proprietary technology – integrated within thousands of apps – enables them to build the most accurate mobile user profiles available; using first-party behavioral data directly from the users’ devices. This data is used to power the company’s suite of solutions for both advertisers and app publishers – ‘Ogury for Brands’ and ‘Ogury for Apps’.

Ogury deliver unrivalled monetisation, ad targeting, and analytics tools for businesses, advertisers, and publishers that greatly enhance revenue, results, and the mobile consumer experience.

For more information, visit ogury.com

Stand 1041

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VIP

Providing unparalleled networking opportunities for call and contact centre professionals, the Aspect VIP Lounge provides visitors with the perfect platform to obtain invaluable new business contacts, connect with the industry’s leading figureheads, and explore the new ideas shaping this up-and-coming industry.

LOUNGE

The Lounge offers a plethora of the world’s leading customer experience professionals a chance to network in a relaxed and hospitable environment complete with complimentary refreshments, providing the ultimate VIP experience.

Leveraging all the benefits of the cloud and over 40 years of industry ingenuity, Aspect help enterprises keep service levels

high and operational costs low - making this networking area a fascinating place to discuss the services and solutions that are transforming the sector.

So if you’ve been invited as one of our VIP visitors, this is your chance to come along, grab a seat and get ready to discover the most cutting-edge innovations from across the globe.

The Lounge offers a plethora of the world’s leading customer experience professionals a chance to network in a relaxed and hospitable environment complete with complimentary refreshments, providing the ultimate VIP experience.

ABOUT THE SPONSOR

Aspect helps enterprises break down the walls between people, processes, systems and data sources, empowering organisations to unite around the customer journey. Our customer engagement centre offers capabilities that drive dynamic conversational interactions for an omnichannel customer experience.

Leveraging all the benefits of the cloud and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained.

For more information, visit www.aspect.com/uk

Stand 2400

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EXHIBITOR LISTINGS 1 Stop Data Ltd Stand Number 1144 1 Stop Data specialise in providing UK and International business (B2B) postal and email marketing lists for targeted direct marketing.

Our UK based call centre provides leading companies worldwide with market research, telemarketing, lead generation, list building, data cleansing and much more.

02087869111 www.1stopdata.com 1 Stop Data Ltd Stand Number 2434 1 Stop Data are the leading providers email marketing, telemarketing, CRM and lead generation services.

02087869111 www.1stopdata.com/site-osdata 3XP Stand Number 2274 Changing the way you Collaborate ‘New Kids On The Block’ 3XP Achieves UCCE ATP Certification 3XP belongs to an exclusive group of Cisco solution integrators who are certified to Design, Implement & Support customers across the entire Cisco Collaboration suite. +44(0)020 7193 0028 www.3xpgroup.com 4net-technologies Stand Number 2273 4net Technologies deliver innovative and transformative contact centre technologies, unified communications, managed and cloud services that enhance the customer experience to organisations across the globe. www.4net-technologies.com 800Comms by vServices Stand Number 1724 vServices Ltd is redefining IT solutions to meet modern day standards. We provide specialized services to start up businesses and existing enterprises that include designing brand logo, signage, website or mobile application.

We help you enhance your online presence with our IT solutions.

02037500511 www.expo.800comms.co.uk

8x8 Stand Number 2140 8x8 provides Truly Unified Communications that radically empower over a million business users worldwide to drive exceptional customer experiences and business outcomes. 8x8 uniquely offers companies a single, seamless, easyto-manage cloud communications, collaboration, and contact centre solution.

0333 043 8888 www.8x8.com/uk Absolute Signs & Graphics Stand Number 710 Award-winning Absolute Signs and Graphics delivers everything your business needs to attract visitors to your stand at events and exhibitions. Graphics & Signage // Large Format Print // Shell Schemes & Bespoke // Digital screens // Touch Screen Panels // Event Furniture // Design & Installation.

0203 078 8000 www.absolutesg.co.uk AccessVR Ltd Stand Number 1080 AccessVR is both a manufacturer of Google Cardboards and a developer of virtual and augmented reality content. We are one of the largest producers of Cardboards in Europe from our manufacturing facility based in Berlin, Germany.

0182 342 9340 www.accessvr.co.uk Act-On Software Stand Number 170 Act-On is the leader in Adaptive Marketing solutions that enable marketers to create Adaptive Journeys‚ using behaviours, preferences and data to intelligently guide the engagement strategy.

With Act-On, marketers can drive better business outcomes and see higher customer lifetime value.

0118 9485610 www.act-on.co.uk Aculab Stand Number 2480 Aculab’s VoiSentry speaker verification system enables the simplicity and convenience of verifying by voice as an alternative to agent-led ID&V. VoiSentry facilitates an unobtrusive and intuitive customer experience, enhanced fraud security, plus time and cost savings for the contact centre.

01908 273 811 www.aculab.com

Adenzo Stand Number 1650 Adenzo provides Artificial Intelligence for Business Development and Lead Generation Teams. Adenzo is an all-in-one solution that allows you to quickly identify and easily target new business opportunities. +44 (0)20 7135 2036 www.adenzo.com Adroll Stand Number 1470 Adzooma Stand Number 430 Easy Online Advertising For Businesses Big & Small Advertise On the Largest, Most Popular Websites, In Just A Few Clicks.

0115 850 7474 www.adzooma.com Aeriandi Stand Number 2162 Aeriandi’s software as a service voice security solutions cover call recording, archiving and PCI phone payments to fraud detection and speech analytics. Our expertise is compliance, whether PCI DSS, MiFID II, Dodd Frank, FCA or other, we offer complete protection on all your calls.

0845 108 0308 www.aeriandi.com AESIR Stand Number 662 We create platforms that transform the user experiences of tomorrow.

Aesir is an all-in-one business intelligence, lead generation, email/ marketing automation, and crosschannel delivery solution. Every feature you need to evolve and perfect your online presence. +45 28 88 68 88 www.aesircontextmarketing. com Aesir Stand Number 1544 We create platforms that transform the user experiences of tomorrow.

Aesir is an all-in-one business intelligence, lead generation, email/ marketing automation, and crosschannel delivery solution. Every feature you need to evolve and perfect your online presence.

0045 28 886 888 www.aesircontextmarketing. com AgentBase UK Sales Agent Register Stand Number 2062 Looking for Sales Agents? We can help you to recruit self-employed, commission-only sales professionals across the UK. 10,000 sales agent members across all business sectors.

Est.1993. UK’s leading sales agent recruitment specialist. Full range of services. We’re a people business not a job board!

01926 864200 www.agentbase.co.uk

Aircall Stand Number 2020 Aircall empowers Sales & Support teams to ace every call with a phone system specifically built for their favorite business tools. Set up your call center in minutes, connect it to your favorite business tools, and track everything from A-Z to get work done better and faster. +33 1 76 39 06 34 www.aircall.io Akero Stand Number 1130 Akero provides beautiful marketing automation software to Marketing Agencies, so they can create higher value client relationships and a recurring revenue stream.

Easily create stunning responsive landing pages, build dynamic customer journeys and improve the performance of every digital campaign.

020 3199 7895 www.akerolabs.com Akkroo Stand Number 564 Collecting and processing leads from events is broken. Akkroo Event Lead Capture. Your events, sales and marketing connected.

02030567720 www.akkroo.com Allwag Promotions Stand Number 1520 Award winning supplier of ethically sourced printed promotional merchandise branded business gifts and corporate clothing.

Our Account Management team specialise in providing creative merchandise solutions for Exhibitions, conferences and venues. Fast turnaround and great quality products!

01245 382600 www.allwag.co.uk Alpha Card Compact Media Stand Number 1120 We bring you clever, printed, folded products that will create engagement between your audience and content by unwrapping a portable, retainable, tactile and compelling experience. Talk to us about #creatingengagement and adding value to your communications using our Z-folding and Infinity cards.

0843 210 0026 www.alpha-cards.com Animmersion Stand Number 312 Animmersion design and develop a range of engaging interactive experiences delivered on a variety of innovative display devices.

From dashboards to apps and animations, content is developed to showcase products and services in an interactive and visually engaging manner.

01642 688091 www.animmersion.co.uk

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ANT Marketing Ltd Stand Number 2164 Ant Marketing is one of the UK’s leading telemarketing companies with over 28 years experience of delivering effective inbound, outbound and multi-channel marketing strategies as well as market research services to the very highest standards.

0114 307 2231 www.antmarketing.com Antalis Stand Number 1001 Apteco Stand Number 584 Arise Virtual Solutions Inc. Stand Number 2280 Arise is a pioneer of on-demand customer management technology and business process outsourcing.

Our cloud-based platform provides a virtual network to connect primarily work-at-home service professionals running small call center businesses to companies needing contact center services.

0855 274 7301 www.arise.com Ash TV Stand Number 622 Display video advertisements to thousands of top quality websites using the latest target and tracking technologies. Our TrueTarget © technology transforms social media data into audience profiles, allowing you to select your audience based on their age, gender, location, interest and occupation.

0800 246 1337 www.ash.tv Aspect Software Stand Number 2400 Aspect helps enterprises break down the walls between people, processes, systems and data sources, empowering organisations to unite around the customer journey. Our customer engagement centre offers capabilities that drive dynamic conversational interactions for an omni-channel customer experience.

0208 018 8100 www.aspect.com/uk Atol Business Solutions Ltd. Stand Number 1774 Produs Growth Network delivers global solutions to B2B companies through a unique network of licensed sales and marketing companies, using a common brand, sales, Produs methodology and systems. Atol - the company behind the PGN has centres in EU and Middle East. +38670550969 www.atol-bs.com/pgn-main

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Automation Ninjas Stand Number 1063 We are Automation Ninjas and we help small businesses like yours achieve success through understanding behaviour and strategy for ethical and profitable marketing automation.

0794 754 7785 www.automationninjas.com Avaya Stand Number 2372 Avaya is a leading global provider for customer engagement solutions.

The company provides technologies for unified communications, collaboration and contact centers, along with related services to large enterprises, midmarket companies, small businesses and government organisations.

01483 308000 www.avaya.com Avizent Ltd Stand Number 2322 Avizent is a specialist vendor for call centre automation powered

by Artificial Intelligence. Avizent will be showcasing SmartAction’s cloud-based platform that provides AI driven customer self-service with intelligent virtual agents handling complex customer requests in voice and digital channels. +44 7858 929008 www.avizent.eu Axon Garside Stand Number 1720 We drive a predictable source of high-quality sales opportunities by using your website & unmatched knowledge of the market. 90% of B2B buyers say they’ll find you when they’re ready to buy. We don’t only help you get found online - we convert & nurture prospects until they are sales-ready.

01617 110 110 www.axongarside.com Axonn Media Stand Number 1131 Axonn combines strategy, creative, amplification and analysis expertise to plan your marketing activities throughout your customers’ journey. Visit us at stand 1131 and register to our seminar to get an insight into B2B strategies we can put in place to generate leads and engage your customers. +442075172200 www.axonn.media AzteQ Solutions Ltd Stand Number 732 Introducing Hypervsn, a solution that helps brands stand out amongst the crowd by creating a holographic image that appears to float in mid-air, capturing consumer attention with custom created 3D content. AzteQ provide a complete demo, survey, supply, installation and support service across the UK. 01442 244444 www.azteqvision.com

B2B Info Champions Stand Number 1670 B2B Info Champions is a premier database marketing company providing businesses with highprecision mailing lists and database management services. +44 2080891522 www.b2binfochampions.com B2B Marketing Lab Stand Number 1312 The B2B Marketing Lab is the first and only HubSpot Diamond Partner in the UK. A digital Inbound Marketing consultancy, dedicated to helping B2B organisations succeed with Inbound Marketing - advising on how to generate sales leads, nurture prospects and create clear marketing ROI. +44 (0)20 7183 0288 www.b2bmarketinglab.co.uk BAM Student Marketing Stand Number 664 We have 20 years experience and expertise in delivering full-service youth marketing campaigns from concept creation through to campaign evaluation, and everything in-between.

0845 1300 667 www.bamuk.com Banana Apps Stand Number 462 Bee Social Marketing Stand Number 1690 As specialists in the ever evolving world of social media, we help clients from across the globe build, grow and maintain a positive online presence and business image.

01423 297009 www.beesocialmarketing.co.uk BIAB london (business in a box) Stand Number 940 Bigger Brigher Better Stand Number 1840 Bigtincan Stand Number 1986 Bigtincan helps sales and service teams increase win rates and customer satisfaction. Our mobile, AI-powered sales enablement automation platform features the industry’s premier user experience that empowers reps to more effectively engage with customers. +1 978 852 3349 www.bigtincan.com Blotto Studio Ltd Stand Number 592 www.blottostudio.com

BlueToad Inc Stand Number 110 BlueToad helps publishers: Deliver engaging mobile optimized editions to readers, monetize content through subscriptions and unique ad opportunities, launch native applications for iOS or Android ,and incorporate cutting edge technology like audio articles, personalized content and virtual reality.

0208 068 5546 www.bluetoadpublishing.co.uk Boost Performance Stand Number 1976 Boost improve the business performance of technology companies by revolutionising the ‘assisted sales & marketing’ experience.

0203 740 4074 www.boost-performance.co.uk BPA Quality Stand Number 2336 BPA Quality has been the global leader in providing Managed Quality Assurance Services for contact centres worldwide for more than 25 years. We work with some of the world’s biggest organisations with one aim: to improve customer experience and through this deliver improved key business results.

0800 195 0506 www.bpaquality.co.uk BPM Works Limited Stand Number 1786 With a Digital Playbook app from BPM, you dial-in the industry and persona to get insights, questions to ask, customer challenges, value props, and collateral to use at the current step in the sales process.

Select relevant ideas and edit them in the tool to prepare for your next conversation. +44 203 755 3359 www.bpmworks.com Brand Conversation Stand Number 921 Award winning creator of quality, high performance audio podcasts for organisations worldwide. With our elite, well known national radio team we work for many of the worlds biggest brands. Rapid growth in consumption, ease of access and the way our shows build loyal, engaged audiences is our appeal.

0207 125 0050 www.brand-conversation.co.uk Brand Recruitment Stand Number 1090 Established experts in marketing recruitment in the Central and Eastern Regions, Brand Recruitment have connected businesses with the best marketing talent for over ten years, Working on marketing, brand, category, digital, social, PR, comms and product roles, Brand should be your agency of choice.

01223 242423 www.brandrecruitment.co.uk

Brandingmag Stand Number 1582 Brandingmag is the original branding magazine, an independent journal narrating the discussion around branding with thought leadership from across the globe. +40 772 274 313 www.brandingmag.com BrightTarget (A Sidetrade Company) Stand Number 1171 Our industry-leading SaaS predictive B2B marketing analytics platform, BrightTarget, empowers you to give your customers what they want, before they or even you know they want it - accelerating the process of winning valuable new customers, reducing churn and growing the value of customers.

0121 663 1990 www.brighttarget.com Britannic Technologies Stand Number 2264 Boost first call resolution and CX while driving efficiencies through your contact centre with our omni-channel communication expertise and innovations. We deliver flexible, cloud-based contact centre solutions that transform your customer interactions. Book your Discovery Session at Stand #2264!

01483 242526 www.btlnet.co.uk British Promotional Merchandise Association Stand Number 1510 The BPMA is the leading authority on promotional merchandise representing over 520 professional promotional merchandise companies, all of which sign upto our code of conduct and are credit checked giving reassurance to buyers. We regularly conduct research on the use and value of merchandise.

0203 685 7942 www.bpma.co.uk Buffalo 7 Stand Number 1662 Buffalo7 is the UK’s leading PowerPoint presentation design agency. We create bespoke presentations that fit around you, your brand and your audience.

No ‘off-the-shelf’ solutions here!

Come and see how we can build something tailored perfectly to your business at stand 1662.

0161 731 0169 www.buffalo7.co.uk

Bulk SMS Ltd t/a Voodoo SMS Stand Number 782 VoodooSMS is an online service that allows for the sending and receiving of SMS through a web-accessed platform, via API through integrating with your own application or using email.

Our powerful, feature-packed portal enables you to enhance text message technology to really get the most out of SMS. 01484 599 311 www.voodooSMS.com Business Film Booth Stand Number 1121 Business Film Booth is a personalityled video marketing.

01442 573 227 www.businessfilmbooth.com Business Film Booth Stand Number 1121 Business Junction Stand Number 1142 Business Junction is London’s leading independent business events network. Members are typically company directors, business owners and managers from over 125 business sectors.

Every visitor to the stand receives a free place at one of our weekly networking events, all held at highquality venues.

020 3667 6776 www.businessjunction.co.uk Business Owner Elevation Stand Number 1186 01902 213326 www.businessownerelevation. com Business Systems (UK) Ltd Stand Number 2500 Business Systems’ Workforce Optimisation portfolio brings workforce management, speech analytics, call recording, quality monitoring, and many more call centre technologies, into one proposition, providing actionable insight and a wealth of tools to help improve your operations and customer service.

0800 458 2988 www.businesssystemsuk.co.uk BuxUp Stand Number 1252 Web & Apps development, SEO, PPC and Social Media, Initial Coin Offering (ICO) marketing and advertisement, e-Commerce and Payment solutions company established in London since 2006.

We help our clients to grow their businesses through online marketing and sales efforts and offer business solutions. +44 (0) 20 8638 0817 www.buxup.co.uk

Calabrio Stand Number 2330 Calabrio is revolutionizing the way enterprises engage their customers with Calarbio ONE, a unified workforce optimization (WFO) suite, including call recording, quality management, workforce management, voice-of-thecustomer analytics and advanced reporting. www.calabrio.com CallPage Stand Number 2160 CallPage is a San Francisco and Krakow based startup. We believe that unifying human conversation and technology has changed the world of sales, and we’re passionate about empowering clients with speed and innovation.

CallPage engages your website visitors and facilitates an immediate conversation! +48 796 155 216 www.callpage.io Campaign Monitor Pty Ltd. Stand Number 772 Canon Europe Stand Number 1531 Capita Stand Number 2382 Capita is a leading provider of Customer Engagement solutions.

We deliver interactive, dynamic omnichannel communications that enable workforce optimisation and higher customer retention whilst driving cost efficiencies. Visit us on Stand 2382 and qualify for your free, on-site Contact Centre Audit.

0117 311 5757 www.capita-its.com Capstone Intelligent Solutions Stand Number 2277 As well as designing, deploying and support complex contact centre solutions for our clients...we also make the best coffee in town!

Come see us at Stand 2277 where you will hopefully enjoy a FREE coffee and a no frills chat about contact centre technology! +44 20 7993 9395 www.capstoneconnects.com Captivate Presentations Ltd Stand Number 1382 CC4Skype Stand Number 2560 CC4Skype is a Dutch brand leader in Omni Channel Contact Center Solutions for Skype for Business.

With the recent addition of Social Media and enhanced Web Chat, CC4Skype is the most complete, versatile and flexible Omni Channel Solution in the Skype for Business Contact Center market today.

0031 882 680 700 www.cc4skype.com

CDA Stand Number 800 At CDA, we work hard at really understanding what you need for your business. Once we are clear on your objectives, our team will help you to explore the digital marketing solutions that will deliver you results.

0203 780 0808 www.cda.group CeeDoo Digital Stand Number 1356 CeeDoo have developed a unique expertise in designing and managing Social Selling campaigns that leverage LinkedIn, content marketing and sales automation.

Are you frustrated for not generating enough new business & targeted leads? Learn more about our highly successful ‘Magic 5 Formula’ 0843 289 2829 www.CeeDoo.com Celerity Messaging UK Ltd (Bulk SMS) Stand Number 1170 CELUM GmbH Stand Number 560 CELUM is a leading cloud software developer. CELUM developed the first software platform that covers the whole content lifecycle - from creation to the management, sharing and monetization of content. +43 732 716 529 www.celum.com Challenger Mobile Communications Stand Number 2550 Challenger Mobile Communications, is one of the five largest independent b2b telecom specialists in the UK, who offers a diverse range of telecoms solutions. We tailor packages to match your individual needs and deliver our service with a human touch - we advise, guide & support you all the way.

0800 269 546 www.challenger-mobile.co.uk Chat Ninjas Stand Number 1262 Real-time web chat Instant messaging to take care of all your visitors’ needs, powered by skilled ninjas from our Leicester academy, 9am-8pm, Monday to Friday. Turn visitors into potential customers without stretching business capacity.

0116 207 8946 www.chat-ninjas.co.uk Chopras Ghana Limited Stand Number 960 0243023190 / 0547478056 Cirrus Response Ltd Stand 2540

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CIS Stand Number 1920 CIS designs, develops and markets recording and monitoring system.

Our software, Crystal Quality, is a unified, web-based recording system for fixed and mobile calls, Skype 4 business, screen & SMS. The company places its integrity, product quality and technical services at the top of its agenda. +972-3-532-4210 www.crystalrs.com Cision Stand Number 1542 Cision aligns the art of communication with the science of data. The Cision Communications Cloud delivers a sophisticated, easyto-use platform for communicators to reach relevant media influencers and craft compelling campaigns that impact audience behaviour.

020 7674 0200 www.cision.co.uk Citycom Technologies Stand Number 2482 Citycom is a global communications provider headquartered in the heart of London. We are renowned by our clients for our relentless pursuit to form a deep understanding of their business needs. Our solutions are customer focused and we look to provide the best service at the best price.

020 7870 4841 www.citycom.co.uk CLCA Call Direct Stand Number 2286 CLCA Call Direct specialises in outsourced multi-channel business solutions. Our mission is to help our clients meet the challenge of forming a successful and rewarding experience for customers and staff through all available resources.

Come and see us on Stand 2286 to discuss any requirement. +44 (0) 333 600 5005 www.clcacalldirect.com ClickMeeting Stand Number 1100 ClickMeeting brings the power of webinars to organizations of any size, from one-person firms to multinational enterprises. The webbased solution is easy to use and covers the entire webinar process from preparation to presentation, and from interaction to follow-up. www.clickmeeting.com Clockwise Marketing Stand Number 1160 Clockwise is a full service agency with a focus on evolving brands through inspiring and compelling marketing communications. We lead businesses through change and deliver campaigns that bring results, with our combined skills in strategic planning, creative thinking and campaign management.

0173 722 1221 www.clockwise.co.uk

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CloudLead Stand Number 1772 CloudLead uses machine learning tools backed by human researchers to help B2B sales and marketing teams scale their outbound processes. With CloudLead businesses can identify new customer leads, update & improve existing lead database and setup managed outbound email processes. +1-510-730-3197 www.cloudlead.co

Companeo Stand Number 1430 Companeo is a specialised Sales Lead Generation Company - we believe in a direct approach, engaging with customers and prospects on a one-to-one level.

Companeo has been generating qualified leads since 2000 and has successfully helped thousands of SMEs to grow their business across UK and Europe.

0808 168 8945 www.companeogroupe.com

Cludo Stand Number 741 Cludo is a powerful search & insights engine that optimizes the way organization and their customers connect with and use information. Our easy to use site search platform empowers you to easily customize and gain deep insights from your website’s search functionality.

020 3020 1865 www.cludo.com

Compas Stand Number 520 Compas, award winning software from Golden Orb, is an integrated marketing management system that lets you plan, monitor and evaluate your marketing all in one place. Improve your performance by automating routine tasks and better evaluating the long-term impact of your marketing campaigns.

01784 818 049 www.compas-cloud.com

Cognism Stand Number 1856 An end-to-end sales acceleration solution that provides sales organisations with a more efficient way to prospect. Create targeted campaigns from our database of 300 million prospects (updated in real-time), send automated emails using smart sequencing and see an increase of 300% of meetings booked!

002038580822 www.cognism.com

Computech IT Services Stand Number 472 BusinessMan. Your End-to-End Business Management Solution for CRM/ERP/MRP. BusinessMan is an award-winning, comprehensive and flexible, business management application, which can be applied to virtually any type of business. If you do not have a CRM/ERP/MRP solution, come and see us for a demo.

01752 841800 www.businessmanerp.com

Collab Stand Number 2281 Collab is a European Multimedia Contact Center (cloud and premises-based) company with a strong heritage of innovation and it has been providing awardwinning platforms, fully based on IP architectures, to businesses of all sizes around the world for 10+ years. +44 2037 501244 www.collab.com

Computer Law Training Stand Number 1782 Data protection & information security. Keep your direct marketing compliant with UK laws and upcoming EU legislation which will introduce massive potential fines.

Apart from general DP compliance you will need to obtain and record consent correctly. We offer training (including online) & support.

077309 37357 www.computerlaw.org.uk

Collier Pickard Stand Number 1524 The team at Collier Pickard is independent and has specialised in CRM & Marketing Automation for over 20 years. We help organisations make a success of their investment in CRM & MA. Our team has implemented and worked with over 500 CRM implementations - from SMEs to blue chips global enterprises.

01959 560410 www.collierpickard.co.uk

Conduit Global Stand Number 2384 Conduit Global is a fully integrated BPO with a cloud-based communication infrastructure with over 25 years of experience providing multi-channel contact center, back office and professional managed services.

0800 011 8080 www.conduitglobal.com

CommuniGator Stand Number 1531

Connect Managed Services Stand Number 2271 Connect delivers 24x7 highavailability, pain free transformation of business-critical Contact Centre and UC environments for global businesses. Our monitoring & automation tools, coupled with our approach to service management delivers performance typically over 25% above industry standard. www.connectmanaged.com Contact Careers Stand Number 2316 Dedicated Contact Centre Recruitment Specialists With a passion to deliver excellent staff every time, on time, we can take away the worry of front end recruiting and give you back the time to focus on your retention and developing the staff you already have.

0114 281 4190 www.contactcareers.co.uk ContactCenterWorld.com Stand Number 2186 The world’s largest contact center and customer engagement association with members in 200+ countries. We help members who run contact centres, customer service centres, help desks etc improve their business through unique networking tools, tens of thousands of pages, awards and events +1-807-624-2080 www.ContactCenterWorld.com ContactOne Stand Number 2250 0330 880 4444 www.contactone.net Content 45 Stand Number 1432 Creative agency giving digital its personal touch. Founded in 2016 by young, zealous entrepreneur and YouTuber Peter Turay, Content 45 aims to educate and deliver an exciting, results-driven experience through digital marketing solutions for the ultimate marketer’s legacy.

0794 990 8171 www.content-45.com Content Guru Stand Number 2241 Content Guru is a multi-awardwinning cloud contact centre and customer engagement provider, operating across three core regions ‚ Europe, North America and Asia-Pac. Its cloud communications technology, storm is identified by leading analysts of one of the world‚ premier contact centre platforms, combining unrivalled scalability, fully-blended, omni-channel contact processing (including email, SMS, voice, WebRTC, Instant Messaging and social media) and integration to hundreds of third-party platforms. +44 (0)1344 852 350 www.contentguru.com

Conversica Stand Number 1974 The Conversica AI-powered sales assistant creates more genuine meetings for your salespeople by politely engaging and qualifying every single lead in a natural, human conversation over email.

(650) 290-7674 www.conversica.com Conversocial Stand Number 2430 Conversocial is the leading digital customer service platform enabling hundreds of global brands including Google, Hyatt, Tesco, Alaska Airlines and more, to engage directly with the new digitally empowered customer to drive real, personal and lasting relationships.

02070450970 www.conversocial.com CORPDATA Stand Number 1082 UK Business lists, telephone researched to be accurate, detailed and GDPR safe to use. Giving the best opportunity to connect to the right people, doing the right job and so more likely to buy. Ask about Dept 679; Practicable, affordable on going GDPR support, get compliant and stay that way.

0162 677 7400 www.corpdata.co.uk CrankWheel Stand Number 2056 CrankWheel provides specialized screen sharing for inside sales teams, a 3rd tool that complements telephone and email. With integrated lead capture, lead enrichment and agent allocation, it ushers interested prospects from a company’s website to a phone call and screen share with its salespeople.

0808 238 7522 www.crankwheel.com Creation Agency Stand Number 1016 Reach your prospects wherever they are In today’s global marketplace, successfully engaging with prospects is challenging. We specialise in intelligent demand marketing and simplify this process through expertise, creativity and marketing technology.

0870 850 2274 www.creationagency.com Creative Clinic Stand Number 1512 Creative Clinic, is a multi-award winning design, digital and marketing agency for brands with ambition. Working across multiple sectors, we help brands, businesses and organisations to overcome their challenges and achieve their goals.

Come over to stand 1512 and tell us what your ambition is.

02082011848 www.thecreativeclinic.com

Creditsafe Stand Number 2082 Creditsafe the Global Business Intelligence experts are the most used provider of online commercial credit information in the world.

With over 200,000 subscription users across the globe, we pride ourselves on the quality of our data and hold information on over 240 million companies worldwide.

02920 886 500 www.creditsafetrial.com

Databowl Stand Number 730 Databowl powers real-time connections between consumers, advertisers and publishers. Breaking your customer acquisition process down into manageable chunks, we give you the tools to connect with, capture and validate your data and events, nurture relevant leads and market to the data you collect.

0114 299 9120 www.databowl.com

CRMCS Stand Number 1676 Helping companies get the best from technology and digital disruption using our Apps and Cloud Services via Microsoft Dynamics 365 - with a key focus on bringing CRM, Office 365 and SharePoint together to provide the right tools for GDPR Compliance.

0161 348 7360 www.crmcs.co.uk

DBS Data Stand Number 1076 We are passionate about data. We are a team of absolute marketing data experts. We like nothing more than helping you with your data challenges, whatever they are. We have a culture that encourages us to deliver creative compliant marketing data solutions that make a real difference to our clients.

01245 397570 www.dbsdata.co.uk

Cylo Stand Number 846 At Cylo we have brought together decades of knowledge from around the digital world to create Allexis; a bespoke, innovative consumer engagement tool. Allexis aids its brand partners in delivering value-added services including loyalty reward schemes and digital promotions.

02039471810 www.cylo.com DAC Group Stand Number 372 Based in Edinburgh, London and around the world, DAC Group connects brands and buyers at the national and local levels. From making your site appear in ‘near me’ searches to producing a full analytics, creative, paid media and SEO strategy.

0131 225 0720 www.dacgroup.com Daktela Stand Number 2116 Daktela is truly omni-channel contact center solution perfectly suited for small and mid-size businesses. We combine virtual pbx, omni-channel contact center technology, realtime analytics, integrated CRM and helpdesk and offer a single, open platform to help companies improve customer experience. +44 208 089 0443 www.daktela.com

dc-activ Stand Number 582 Use Next Generation Technology to Engage with your Customers.

We create smarter solutions for a connected world using Virtual & Augmented Reality as cutting edge and cost effective ways to engage Customers and Shoppers. Clients; Coca-Cola, Unilever, GSK, Nestle, Esso, Energizer, L’Oreal, Lego.

01225 855 460 www.dc-activ.com Depositphotos Stand Number 1260 Depositphotos is your one-stop royalty-free solution bringing the right creative content for you selected from 70+ millions of high-quality photographs, vector images, videos and editorial files.

We serve customers from over 192 countries, giving them support in 20 languages. +19549900075 www.depositphotos.com DIABOLOCOM Stand Number 2230 Diabolocom offers an omnichannel Cloud contact center solution.

Thanks to its fast deployment, its user-friendly interface fully integrated with the major CRM systems and a superior support, Diabolocom enables organizations to provide outstanding customer experiences across all channels. +44 (0) 203 69 55 500 www.diabolocom.com

Dial Once Stand Number 2220 Augmented Visual-IVR, the unique way to digitize calls. Discover how Dial Once reinvents customer care with its omnichannel Visual-IVR. Accessible from every point of contact (Call, Web, Messenger..), our Plug & Play solution improves CX, reduces handling costs and boosts digital transformation. www.dial-once.com Difference Corporation Stand Number 2422 Difference Corporation are award winning contact centre and customer experience experts with offices in Edinburgh and Newport.

We are specialists in contact centre technology and performance with a proven track record of helping our customers improve efficiency and reduce costs.

0344 493 1100 www.differencecorp.com Different Dynamics Stand Number 1886 A unique training consultancy who develop emotionally intelligent, engaging and influential sales talent, who can create strong, long-lasting client relationships.

We upskill your team to become a future fit salesforce who will thrive within a volatile, complex and uncertain commercial landscape. +44 (0) 207 129 1124 www.differentdynamics.com Differentia Consulting Stand Number 2552 Differentia Consulting are the UK’s #1 Qlik Elite Solution Provider in the UK and EMEA. Offering our 300+ clients a comprehensive BI solution to fulfil all reporting and analytics requirements. We have one of the largest data-led customer service and contact centre, as a long standing client. +44 1494 682 750 www.differentia.co Digital Doughnut Stand Number 274 Digital Doughnut is a global community for Digital Marketing professionals who come together to share their knowledge and access our resource library of reports and guides from over 70 partners. The community reaches over 1.5 million marketers worldwide through the website, and our social channels.

0207 1934 600 www.digitaldoughnut.com

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DigiTechMark Ltd Stand Number 1165 Animation Production House. We create videos in 3d, 2d,motion graphics and whiteboard for TVC’s and use on Social Media channels too. DTM also provides Mascot designing to help increase brand awareness and give you a brand ambassador. All of our work is done in our in-house studio.

0754 443 1094 www.digitechmark.co.uk

Dynistics Stand Number 1153 Dynistics graphical dashboards provide a bird’s eye view of your marketing spend and effectiveness, enabling you to accurately measure marketing ROI. Active Dashboards aggregates data from every platform being used, delivering a delivering a clear, concise and easyto-read snapshot of KPIs. 0800 612 0892 www.dynistics.com

Ekomera Consulting Services Stand Number 1334 Ekomera and Hibizz provide solutions to manage E-Commerce (B2B,B2C) Marketing, Sales and Service processes in the best way with the most experienced consultants. Besides, in many areas, including sector-specific solutions (Utilities and so on), SOLMAN, Fiori, consultancy services are given.

0790 752 6005 www.eng.ekomera.com.tr

Ensize UK Ltd Stand Number 1992 Learn to read people effectively with Ensize UK. It’s easy to learn to read behaviour through appearance, advanced body language, facial expressions, choice of words and language patterns. Sales teams build better business relationships and make more sales by applying these natural skills.

0330 088 9697 www.ensize.co.uk

DIRECT SOLUTIONS Stand Number 1060 At Direct Solutions our expertise is Direct Marketing, Print and Design - giving you the proven tools and flexible solutions you need to make your marketing strategy pay dividends. We take the time to listen to your needs, and work within your budget to identify and implement the right solutions.

01255 221322 www.directsolutionsuk.com

Dynomite Video Production Agency Stand Number 1264 Dynomite Productions is a fullservice video production agency.

We are experts in visual storytelling and create compelling video using the latest innovation and techniques that excite our clients’ and engages their audience. +44(0)115 947 0300 www.dynomiteproductions. co.uk

Elation Experts Stand Number 1722 Elation Experts are a team of sales experts who work with businesses to help them meet their growth aspirations. Led by Karen DunnSquire, the creator or the award winning Three Pillars of Successful selling framework, the team at Elation consistently support businesses to sell more.

0117 9652189 www.elation-experts.co.uk

eSales Hub Stand Number 2050 eSales Hub is a technology pioneer - we make the phone ring with sales leads on a pay on performance basis from local search. Our patent pending local search technology creates, tracks, analyses and measures the sales that come from local search to give you the competitive edge over your rivals.

01302 639561 www.esales-hub.com

Diverse Interactive Stand Number 1050 Award winning creative technology studio specialising in Augmented Reality, Virtual Reality, and Mixed Reality. Diverse Interactive creates rich immersive content experiences, Apps and digital simulations for organisations to evolve their content strategy & enhance their customer engagement efforts.

01483 399 699 www.diverseinteractive.com

EAK Digital Stand Number 1161 EAK Digital specialise in transforming their clients into thought leaders in their niche.

Entrepreneurs and CEO’s have worked with EAK to get them published on the likes of Forbes, Entrepreneur and Inc amongst others. Find out what EAK can do for your brand by visiting us for a free consultation. www.eakdigital.com

Element 26 Stand Number 1530 Element 26 is a highly versatile, fully integrated video agency. We help your businesses to succeed online by harnessing the power of video and aligning it with your sales funnel.

If you want to grow your business in 2017 you can’t ignore video. #videomovesbusiness +44 (0) 207 628 7857 www.elementtwentysix.com

Esendex Stand Number 2392 Esendex is a global business communication provider, delivering reliable SMS, voice, web and multichannel solutions that help businesses like yours improve customer satisfaction and call handling.

0345 356 5758 www.esendex.co.uk

Dixa Stand Number 2233 Built in stealth for 2 years and recently launched, Dixa is a modern, cloud-based customer service platform. We make customer service instant and simple by focusing on intelligent routing of all conversations, regardless of channel (calls, emails & chats), and integrating with your own systems. +44845 528 0282 www.dixa.com

Eckoh plc Stand Number 2282 Eckoh is a global provider of Secure Payment products and Customer Contact solutions, supporting international clients from UK and US offices. A PCI DSS Level One Service Provider since 2010, processing over £1.5 billion in card payments annually and operating a PCI DSS compliant contact centre.

01442 458300 www.eckoh.com

DoWell Research Stand Number 1410 D’Well provides market research to support user centered product design. Based in Singapore and have field teams in prominent cities of Asia and Africa to provide User experience research studies using Co-creation workshops, Cognitive walkthrough, Ethnographic studies, shop along and storytelling. +6586983053 www.dowellresearch.com

Edge NLP Limited Stand Number 1964 Edge NLP is in the ‘changing your world’ business. We help people take charge of their thoughts, emotions & step into their super powers in all areas of their lives. Our courses are held at stunning venues in Buckinghamshire & we’re noted for our fun, inspiring, upbeat & game changing approach.

020 3145 0698 www.edgenlp.co.uk

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Elephants Don’t Forget Stand Number 2255 Clever Nelly is an Artificially Intelligent application that optimizes employee knowledge retention to increase enterprise productivity, fuel growth and reduce both risk and the need for mandatory retraining, proving itself to be both cost and time effective. www.elephantsdontforget.com Emailcenter UK LTD Stand Number 740 An award winning email service provider, specialising in providing marketers with the technology, tools and support they need to implement advanced email marketing, automation and SMS campaigns and programmes.

01327 811884 www.emailcenteruk.com EMC Advertising Gifts Stand Number 1366 Enable Technologies Stand Number 1770 A Sugar solutions provider - the UK’s leading SugarCRM ‘Elite Partner’ and the only SugarCRM Certified Training provider in Europe. Sugar offers the most innovative, flexible and affordable CRM in the market and delivers the best all-around value of any CRM. 01473 618980 www.enable.services

Ethos Voice & Data Limited Stand Number 2484 At Ethos, we get to the heart of our customers’ business objectives.

Our bespoke service transforms technology into real world solutions that really deliver. This customerled approach allows us to create solutions that ensure you get the greatest possible value from the technology deployed.

0207 666 2739 www.ethos.co.uk everymessage Stand Number 2464 Intelligent messaging and digital communication with integrated AI - automating customer interaction to improve business performance.

Omni-channel ensuring you contact your customers, at the right time, in the right way - SMS, WEB Chat, Messenger, ChatBots, e-mail, IVR, secure documents and post.

0344 2641234 www.everymessage.com Excelerate360 Ltd Stand Number 1482

Exchange Communications Stand Number 2470 Exchange Communications is a global, industry leading, connectivity solutions specialist, providing a range of solutions from single office telephone systems to complex multi-site and call centre configurations and networked communications in over 100 countries.

0800 008 7600 www.exchangecommunications. co.uk Explainr Stand Number 1436 Explainr Videos. Engage your audience with attractive and effective video marketing. +66 881379182 explainr.tv Exposure Ninja Stand Number 1314 Digital marketing agency specialising in ROI-focussed B2B SEO, website design, Digital PR and PPC. Led by the UK’s bestselling Digital Marketing author, Tim Cameron-Kitchen, Exposure Ninja is one of the UK’s best-reviewed agencies.

0115 896 2348 www.exposureninja.com Extensis Stand Number 1140 For more than 20 years, Extensis has helped individuals and organisations of every size drive down operational costs and accelerate profitability with font and digital asset management solutions that maximise the value of digital content, streamline workflows, ensure compliance.

01604 654 270 www.extensis.com ExtraMile Communications Ltd Stand Number 1011 Our comprehensive digital marketing services enable companies to communicate their brand to a worldwide audience. Our multilingual marketing expertise will help your company master the search engines with SEO and grow brand identity with web design and development, rebranding and email marketing. +44 (0)20 3778 0850 www.extramilecommunications. com Fanbytes Stand Number 830 Fast Generations Ltd Stand Number 1166 At Fast Generations, we are very proud to be an official Google partner for pay per click marketing services, among many others such as SEO, Social Media, Mobile & Web Development.

020 3439 0417 www.fastgenerations.co.uk

Feefo Stand Number 1220 Feefo puts the power of genuine feedback firmly in your hands. With an award winning closed-loop platform, only verified customers have the opportunity to rate and review your service and products: Feedback you can trust and use to enhance your online visibility and provide valuable business insight 020336242090 www.feefo.com

FlexeStand Stand Number 1172 Need to source a new display?

Check out the multi award-winning FlexeStand - the ultimate portable display. So easy-to-use, it bends, flexes, extends or reduces to always fit your space. With integrated screens running off USB sticks, play your presentations whilst still keeping life simple. WOW! 01732 864194 www.flexestand.co.uk

Fourleaf Stand Number 1230 We are a results driven Marketing Agency delivering campaigns with thoughtful creative and technical excellence, fuelled with strategic thinking. From the initial creative vision to the finished product, we join digital, print and brand expertise to create exceptional outcomes for our clients.

01737 242 434 www.fourleaf.co.uk

First Exhibition Services Ltd Stand Number 1115 First Exhibition Services Ltd is a full in house, International exhibition and event production company.

We specialise in the design, manufacture, installation, and crucially the project management of bespoke exhibition stands. Visit us at 1015, advice is free and we love to talk.

023 92486565 www.firstexhibitionservices. com

FlexRM Limited Stand Number 1532 FlexRM Limited specialise in customising and configuring Microsoft Dynamics 365 to meet customer requirements. We are a young dynamic company, our team has extensive experience working with Dynamics CRM. This experience ranges from version 3 through to the latest version of Dynamics 365.

0203 764 6730 www.flexrm.co.uk

Full Rotation Animation Stand Number 1416 Full Rotation is a small 2D & 3D Animation and Motion Graphic Design studio. We cover a wide range of animation for all media.

From 2D animated explainer videos to full 3D animated commercials, broadcast design and Character animation.

0333 577 8060 www.fullrotation.com

FIVE CRM Stand Number 1440 FIVE CRM provide fully customizable sales & marketing solutions. FIVE CRM provides market-leading software solutions dedicated to helping customers thrive and grow.

At FIVE CRM, making things simpler is our passion. We believe software should be simple, hassle-free and easy to use.

0203 598 9106 www.fivecrm.com

Flockler Stand Number 764 Flockler helps you to collate and display user-generated social content on homepage & product pages increasing conversion rates and dwell time. Use automation to demonstrate social proof on the relevant pages and speed up curation process. Trusted by likes of Royal Mail, Visit Britain, and UEFA. 0742 807 2335 www.flockler.com

Five9 Inc, UK Ltd Stand Number 2016 Five9 provides cloud contact centre solutions to businesses of every size. This flexible, reliable, secure and scalable cloud-based platform creates exceptional customer experiences and delivers tangible business results. +491712916761 www.five9.com/uk/en

fluffyegg.

Stand Number 852 01603 561138 www.fluffyegg.com

FL1 Digital Stand Number 1554 FL1 Digital is a St Albans based Web Design, Digital Marketing and Training company established in 2004 with offices in St Albans, Hertfordshire and Warwickshire.

01727 739812 www.fl1digital.com Flashbay Stand Number 1123 Flashbay is the World’s No. 1 business-to-business (B2B) supplier of logo branded Promotional Technology products. From the smallest schools to the largest multinationals, we offer an attractive range of designs within our Memory, Power and Audio categories, coupled with fast and efficient service.

0203 053 9555 www.flashbay.co.uk

FOAP Stand Number 1764 Foap is a platform connecting global photographers with brands in need of branded UGC . We supply world’s best brands with creative and engaging crowdsourced photos for all corporate marketing, branding, PR and social media needs and brand #love. www.foap.com Force24 Stand Number 824 Force24 is the next generation of marketing automation. UKbuilt and managed, the GDPRcompliant technology is packed with powerful features and supported

by Force24’s team of passionate, strategic marketing pros. The result?

Intelligent campaigns which look the part and generate qualified leads!

0845 485 3382 www.force24.co.uk

FujiFilm Stand Number 1001 Fusion Analytics Stand Number 316 Fusion Analytics is a data consultancy, specialising in integrating data sources and applying advanced computing and statistical methods to deliver measurable business value.

02032875387 www.fusion-analytics.co.uk G-SMATT Europe Stand Number 640 High Impact Visual Messaging and Beautiful High Tech Structures.

G-SMATT supplies Media Glass - transparent glass LED display installed into a modular structure system. Temporary spaces with huge transparent digital screens built in.

01865 688 221 www.g-smatteurope.com G2 Crowd Stand Number 1053 G2 Crowd, the world’s leading business solution review platform, leverages more than 350,000 user reviews to bring transparency to business technology buying. More than one million technology buyers, investors, and analysts use the site each month to compare and select the best business solutions. +1 847 748 7559 www.g2crowd.com

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G3 Comms Stand Number 2275 G3 is a leading provider of Unified Communications, Contact Centre solutions and systems integration services globally. We enable our clients to interact with their customers, employees and partners dynamically, easily and cost effectively through Cloud and Virtualisation communication projects. +44 20 7075 1400 www.g3comms.com GamEffective Stand Number 2124 GamEffective is a leader in employee performance and learning gamification, with deployments in the world’s largest call centers.

Using behavioral psychology, motivation and learning techniques, GamEffective promotes the effectiveness, knowledge and motivation of contact center employees.

0800 538 4263 www.gameffective.com GDPR Design Stand Number 512 GDPR Design was created after we recognised the massive impact that GDPR is going to have on SMEs and the lack of high-quality, low-cost solutions to help companies comply.

We have therefore developed a series of simple to use, cloud-based solutions to help SME businesses comply with GDPR. www.gdpr.design 01635 785 587 Genesys Stand Number 2210 Genesys powers more than 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies trust our #1 customer experience platform to drive great business outcomes.

0203808 3999 www.genesys.com/uk Genii Ai Stand Number 2225 Our goal is to provide transformational analytics geared at smart customer insights leading to predictive sales and service within your organisation. Our actionable insights are aimed at reducing costs and increasing revenues and keeping your most valuable asset happy - your customer.

082 904 0234 www.geniianalytics.ai

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GFM ClearComms Stand Number 2310 GFM ClearComms is an awardwinning, industry leading, specialist customer experience agency that has been creating and delivering flexible, end-to-end contact centre services and marketing solutions since 1989 on behalf of some of the country’s most loved brands.

01206 226444 www.gfmclearcomms.co.uk Giant iTab Stand Number 620 + 44 (0)203 5421645 www.giantitab.com Giant iTab Stand Number 682 Glitch Studios Stand Number 1780 Some products are just too heavy to be dragged into a sales meeting. With new and immersive technologies, like VR and AR, comes a new paradigm in B2B sales, where showrooms become obsolete, and clients get to experience products up close & personal from the comfort of their meeting room chair.

0777 802 3418 www.glitchstudios.co Gold-Vision CRM Stand Number 1660 GoSquared Stand Number 1841 Graydon UK Ltd Stand Number 1012 Green River Media Stand Number 1360 Green River Media is an independent, full service, web design and development agency.

We specialise in website and intranet design and implementation with a focus on Content Management System (CMS) driven websites and collaborative intranet and extranet solutions. +44 (0)203 397 4155 www.green-river-media.com Grypp Corp Ltd. Stand Number 1960 Grypp is the World’s most powerful Augmented Sales Platform, connecting you with your market, face to face, with all your collateral at your fingertips, without anyone leaving their seat. Sell more, spend less, improve your customer’s experience. Grypp - make the World’s most powerful sales call. +441604825520 www.gryppcorp.com

Guidebook Stand Number 1522 Guidebook believe it should be simple and cost-effective to create and deploy mobile guides for events & marketing initiatives of all sizes.

We’ve powered over 50,000 guides globally for organisations including Mercedes-Benz, MasterCard, and Google, and are helping businesses to digitally transform.

0203 575 1095 www.guidebook.com

ICA Stand Number 2472 ICA delivers tailor made solutions responding to today’s ever changing business environments, bridging the gap between strategy and delivery. Winners of Best Contact Centre Solutions, Best Customer Service and Reseller of the Year our portfolio is designed with you and your customer in mind.

0161 443 5000 www.ica.co.uk

Harvest Digital Stand Number 1580 Harvest is the leading Performance Marketing Agency for mid-sized businesses in crowded markets.

We help companies with low brand equity to achieve 10x growth at pace. Our proven methodology combines medium and message to optimise every penny of your marketing investment.

02074794077 www.harvestdigital.com

IDT Telecom Stand Number 2332 IDT Express combines global VoIP termination with market-leading rates and a unique, self-serve portal, giving you the power to purchase DIDs, manage IPs, termination quality, payment methods and more. With a simple click, you can register IPs, start passing traffic and make money within minutes. www.idtexpress.com Imagen Stand Number 456 Imagen solves the growing problem of managing video and media assets in a secure and elegant way. The branded media centre helps businesses to adapt to the accelerated use of video communications and solve all media storage, access, metadata management, content search and distribution inefficiencies.

0195 426 2000 www.imagenevp.com

Headshed Stand Number 1848 Headshed makes intelligent sales systems, customized for your optimal workflow. Cube is a sales platform that allows sales managers to monitor and optimize sales and marketing campaigns in real time. We help you find the right customer, for the right product, at the right time. +4740218008 www.headshed.com Heyware A/S Stand Number 2254 The #1 Quality Assurance software Our Agent Lifecycle gives you a full lifetime overview, our transaction monitoring and calibration software supports international best practices methodologies and we provide an industry leading adaptive learning system. +4560454000 www.heyware.com Hospitality Finder Stand Number 1541 Hospitality Finder are one of the fastest growing independent hospitality companies in the UK. We are dedicated to providing exclusive hospitality of major rugby, horse racing, motor sport, tennis and cricket events, plus many more.

To find out more about our VIP experiences, visit Stand 1541.

0808 163 4079 www.hospitalityfinder.co.uk

imapt Stand Number 946 email marketing is easy to implement, everyone’s doing it.

But If you want to really drive sales it takes more than ogling opens and clicks. Send email campaigns and see named leads hitting your website in real time. Stop monkeying about with opens and clicks, it’s time to start email selling.

02081234334 www.imapt.co.uk/prospecttracking Impero Stand Number 666 Impero is an independent creative agency designed to do one thing and one thing only -return tired brands to ‘Fame & Glory’.

02079987371 www.weareimpero.com Inap Stand Number 1017 Inbenta Stand Number 2314 Inbenta is a global leader in AI, whose patented natural language processing fuels highly accurate search for knowledge bases & e-commerce platforms, chatbots for customer service, ticketing, and knowledge management. The result: reduced support costs and 90% self-service rates. +34 902 646 579 www.inbenta.com

Inbound Fintech Stand Number 1204 Inbound Fintech is an award winning UK based growth agency.

We’re a specialist Inbound, PPC, Content & SEO Digital Marketing Agency serving FinTech and Technology companies. We are experts in helping companies in the Financial Services and Technology sectors grow.

0778 843 4345

Institute of Sales Management Stand Number 2000 The ISM is a Sales Professional Body committed to developing sales talent via a range of professional and educational resources, through its Professional Sales Certification Framework of Excellence. The ISM is also an awarding body recognised

by OFQUAL. 020 3870 4949 www.ismprofessional.com

Inbox Insight Stand Number 1112 Inbox Insight specialise in B2B lead generation and content syndication campaigns. We help our clients target their most relevant prospects with the best content to accelerate sales pipelines, drive targeted web traffic and increase brand awareness across EMEA and North America.

01962 835950 www.inboxinsight.com

Interactions Stand Number 2112 Interactions provides Intelligent Virtual Assistants that seamlessly combine artificial intelligence and human understanding to enable businesses and consumers to engage in productive conversations. www.interactions.com

Infinity Stand Number 1332 Infinity empowers businesses to sell more, streamline operational processes, and optimise marketing budgets. It is a cloud-based call intelligence platform, and an integral part of the technology stack for marketing, sales, and contact centres.

0808 278 6736 www.infinity.co InfluencerDB Stand Number 412 With InfluencerDB, the Data-Driven Platform for Influencer Marketing and Relations, you can find/ analyze influencers and their target groups, organize all your influencer relations in one tool built for teams and monitor all postings from influencers mentioning you or your competitors. +49 / (0) 251 / 98298011 www.influencerdb.net Injixo Stand Number 2424 injixo WFM: the award-winning cloud WFM application for contact centres of all sizes. injixo WFM costs £9/user/month, pay-as-you-go and supports the entire WFM cycle: multi-channel forecasting, multi-skill scheduling, realtime management, adherence and reporting plus agent smartphone self-service.

07795 115140 www.injixo.com/uk Instant Magazine Stand Number 476 Instant Magazine simplifies the production of next-level interactive web content, allowing brands to create media-rich sales and marketing collateral that’s perfectly responsive, perfectly measurable, and perfectly awesome. Corporate brochures, annual reports, product catalogs and much, much more. +31 020 303 2822 www.instantmagazine.com

Investis Stand Number 1514 Investis is a digital communications company. We help the world’s most ambitious brands make trusted connections with the science of Connected Content. Our unique mix of awarding winning creative, best in class technology and industry leading service, delivers audience results. www.investis.co.uk Investis Limited Stand Number 1514 IPFingerprint Stand Number 1972 IPFingerprint is an online websitevisitor-tracking platform that enables B2Bs to open up a new revenue stream that taps straight into website traffic. +44 (0)330 024 0477 www.ipfingerprint.com IPIA (Independent Print Industries Association) Stand Number 1001 Integrated marketing works better with print.The IPIA is a non-profit trade association, providing the essential connection between print and its markets.We keep marketeers up to date with what’s possible in print, and offer a free procurement service. Talk to us for innovative campaign ideas.

01785 253 796 www.ipia.org.uk iPresent Ltd Stand Number 1810 At iPresent we believe in empowering conversations every step of the way, from successful sales presentations to improving the relationship between sales and marketing. Deliver more effective content and start winning more business with our powerful Sales Enablement Platform.

01420 446290 www.ipresent.com

IR Stand Number 2257 More than 1,000 organisations in 75+ countries rely on IR Prognosis to provide business critical insights and ensure continuity-critical systems deliver high availability and performance for millions of their customers across the globe. Monitor and troubleshoot Contact Centres from the inside-out. +44 (0) 1895 817 800 www.ir.com

Kogan Page Stand Number 1014 Kogan Page publishes specialist books and resources exploring the most current marketing trends, innovation and best practice, written by leading experts in the industry. It provides marketing professionals with the tools and techniques needed to improve their skills and transform their strategy.

020 7278 0433 www.koganpage.com

iResearch Services Stand Number 1400 iResearch Services is a lead generation and data collection firm.

We pride ourselves as experts in data gathering and lead generation.

We are one of the top 10 lead generation firms in India today and one of the best contact centers globally. +44 20 8133 8254 www.iresearchservices.com

Landing Page Platform Landingi.com Stand Number 466 Landingi is an end-to-end landing page platform for digital marketers and agencies. With Landingi you don’t need any programming skills to create and optimize your own custom landing pages to convert traffic from your digital campaigns into customers. Over 4000 companies trusted Landingi so far. +48882591571 www.landingi.com

Kingsline Solutions Ltd Stand Number 1540 Kingsline are a digital print and direct mail provider, we have the expertise and facilities to produce complex fulfilment projects through to high volume mailings. As well as producing direct mail we are providing bespoke web to print solutions which can seamlessly link to existing websites.

01435 813143 www.kingsline.net KJS We are Direct Mail Stand Number 1162 Specialists in providing complete print to mail services. Whether you’re sending 100 or 100,000+ items, envelope enclosing, polywrapping or self-mailers, every job is handled with the same high level of service and integrity. We’re ISO 27001 accredited for complete peace of mind with data security.

01733 342 321 www.wearedirectmail.com Klood Digital Stand Number 1072 Most companies looking for marketing support are looking for three things: more visitors, more leads and ultimately more customers. Does that resonate with you? If so, come and talk with an inbound expert at Klood Digital, one of the UK’s premier HubSpot partners, and let’s see how we can help.

0190 871 1920 www.digital.klood.com

Lanyard Factory Limited Stand Number 1182 Lanyard Factory are a London based leading supplier of printed lanyards in the UK. Providing very fast shipping times on printed lanyards throughout the UK and Europe. All lanyards made to a very high-quality level, sales staff with many years’ worth of experience to advise on the right Lanyard.

020 3290 1775 www.lanyardfactory.co.uk Launchpad CRM Stand Number 1564 Launchpad CRM efficiently and effectively records and manages all interactions and communications across your organisation’s leads, customers and opportunities through a single, fully integrated application covering inbound and outbound sales and marketing in challenging environments.

002071172443 www.launchpadcrm.com Lead Forensics Stand Number 1830 98% of B2B website visitors don’t enquire; we tell you who they are. Discover which anonymous businesses have visited your website and access their full contact details so you can generate more leads, maximise your online ROI and reach sales leads before your competitors.

0203 131 3253 www.leadforensics.com

Kluster Intelligence Stand Number 2052

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Lead Forensics Stand Number 1940 98% of B2B website visitors don’t enquire; we tell you who they are. Discover which anonymous businesses have visited your website and access their full contact details so you can generate more leads, maximise your online ROI and reach sales leads before your competitors.

0203 131 3253 www.leadforensics.com

Libris Unify Stand Number 1820 Build personalised bespoke brochures in under a minute with Unify from Libris Systems. Adding a person’s name, with relative content can increase the response rate by up to 500%, Let us help you connect your marketing teams directly with your sales teams today. +44 (0)1279 732436 www.librisunify.com

Leadfeeder Stand Number 2040 There are many potential leads browsing your website but the vast majority (98%) leave without giving their info. Leadfeeder is an online lead generation tool for B2B companies: it connects to your Google Analytics and shows you visiting organisations. Integrations for Pipedrive, Zoho & MailChimp. +358102792949 www.leadfeeder.com

Lightico Stand Number 2024 Lightico is the only way to bring the power of face to face sales to every mobile prospect. Reps activate a suite of sales-driving, in-call tools like real-time finger-eSigning, media sharing, instant identification collection, document creation, to close mobile customers on the 1st call. +972 544-273473 www.lightico.com

Learning Pool Stand Number 2340 We create effective customer conversations for chatbots. Otto, our AI-driven smart assistant for contact centre training and self-service applications, uses our writing skills and knowledge of AIchat tools to turn what once would have been just an FAQ database into an always learning resource.

02071019383 www.learningpool.com Lessonly Stand Number 2110 Lessonly is modern team learning software used by over 1,000,000 learners at more than 400 companies to translate important work knowledge into lessons that increase team productivity. Sales and support teams across the world use Lessonly to reinforce best practices and accelerate performance. +1 317-369-9194 www.lessonly.com

Live & Wired Stand Number 666 Live & Wired is the UK’s first dedicated live social content agency, delivering creative, production and talent for brands. Founded

by Sophie Kostrowski and Sian Hainsworth, experts in live content and production, both with over 20,000 collective hours of live on air experience.

0203 598 2333 www.liveandwired.co

Letterbox Distribution.com Stand Number 840 Our team consists of strategy experts across all mediums: Campaign planning, identity & design, audience insights, digital & video production and activation, print, direct mail & door drop - the full marketing suite to suit any budget. Drop by and see what you could achieve.

0208 440 0400 www.letterboxdistribution.com Liberty Williams Stand Number 816

LogMeIN td Stand Number 540 Loxysoft AB Stand Number 2262 Optimize your staffing!

ProScheduler Workforce Management is a complete and robust scheduling and time reporting tool. Our customers praise ProScheduler for its user friendly & intuitive design and its very fast and powerful optimization. The system is easy to deploy and offers great value for money. www.loxysoft.com Lunar Animation Stand Number 1380 Lunar Animation is an award winning, high-end animation studio specialising in full CGI and visual effects for feature films, commercials, attractions and the video game industry. The company’s creative and technical directors also possess a wealth of experience in producing stereoscopic 3D content. +44 (0) 114 2211886 www.lunaranimation.com/work Lusha Systems Ltd Stand Number 1776 Lusha is the easiest way to find email addresses & phone numbers from anywhere on the web, with just one click. +1 866 682 8802 www.lusha.co

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Luware UK Limited Stand Number 2300 Luware is a leading provider of customized service platforms based on Skype for Business. The portfolio incl. solutions for contact centers, team-ACD or single-user for the channels: Chat, Voice, Video, Mail, Social Media & Co-Browsing.

Technologies such as WebRTC & recording complete this offer. +41 58 404 28 00 www.luware.com M12 Solutions Stand Number 2184 M12 Solutions is a single-source solutions provider for all your business telecommunications needs.

Guaranteed to save you money, we aim to build long term relationships with our clients by providing prompt and attentive service and giving honest, straighforward help and advice.

0345 408 1212 www.m12solutions.co.uk MA Knowledge Stand Number 1002 MA Knowledge (MAK) is the data, market research and bespoke content division of the Mark Allen Group. It is committed to delivering optimal marketing solutions and genuine customer engagement, for its clients. Data management experts with over 40 years’ pedigree.

01322 221144 www.ma-knowledge.com MailChimp Stand Number 950 Millions of businesses use MailChimp to design and send a billion emails a day. We empower small businesses with a suite of powerful and easy-to-use email, marketing automation, and analytics tools that integrate with hundreds of popular applications and services. www.mailchimp.com Mailing Guy Ltd Stand Number 1570 The Home of Direct Mail.

01708 86 55 44 www.mailingguy.co.uk Maintel Stand Number 2283 Maintel securely connects workforces in the office, on the move and in the cloud to make more agile organisations, more productive workers and better engaged customers. Our expertise encompasses UC, contact centres, workforce optimisation, security, mobile, connectivity services & document solutions.

0344 871 1122 www.maintel.co.uk

Marke Creative Merchandise Stand Number 1250 Marke specialises in creative merchandise, providing industryleading creative support to express a brand or company’s philosophy in a fun, bold, clever way. Working tirelessly with clients, we develop inventive ways to get their name and message into the world. We help your brand make its mark! +44 (0) 208 640 2999 www. markecreativemerchandise.com Marketcolor Stand Number 422 Content works. Let us give yours a push. A content agency that can make anything beautiful, interactive and engaging. Come to us with your toughest content conundrums.

Marketcolor transforms print reports into gamified content experiences.

On the day you’ll meet Cynthia, Theo and Amina.

0203 887 1761 www.marketcolor.co Marketing & Creative Handbook Ltd Stand Number 1490 MCH is a B2B website dedicated to providing a comprehensive range of businesses who specialise in advertising, marketing and creative services in your region and nationally. We are in daily contact with hundreds of businesses so you don’t waste your time when researching your next agency or supplier.

0117 9446144 www.mch.co.uk MarketMakers Stand Number 1132 The UK’s No.1 B2B telemarketing agency specialising in lead generation, appointment setting and database enhancement for SMEs and Enterprise businesses.

We are experts in delivering ROI focused campaigns for clients including Virgin Atlantic, SSE, Atos and Travelodge. Come & see us to find out more.

0845 468 0880 www.marketmakers.co.uk Marstan Press Stand Number 1480 Marstan Press is a unique litho/ digital print and finishing supplier with on-site foiling blocking facilities. We offer the best ‘onestop’ solution to a variety of clients.

Family run for over 60 years we are committed and have our clients best interest at heart by working together in partnership.

020 8301 5900 www.themarstanpress.co.uk Martech Alliance Stand Number 424

Maximum Network Solutions Stand Number 2312 We create self-learning, conversational, self-service solutions, elevating customer experiences, delivering better financial results for businesses.

0333 566 0000 www.maxnet.co.uk MediaBeacon Stand Number 670 MediaBeacon is committed to delivering best-in-class Digital and Marketing Asset Management. With Project Management Workflows, your Digital Assets and Marketing Teams come together under one simple and secure hub so everybody can focus on bringing that Big Idea to life: On time, On budget, On Point. +32 492 46 40 17 www.mediabeacon.com Mediahawk Limited Stand Number 1616 Call tracking, analytics & attribution for performance driven marketers.

Track your marketing response with local and toll free phone numbers all over the world. Improve response and conversions from your online and offline marketing campaigns.

Uncover what marketing channels perform best for you.

0330 134 8970 www.mediahawk.co.uk Mediareach Advertising Stand Number 1216 We are the leading integrated fullservice one-stop shop advertising agency delivering success for our clients for more than 29 years.

020 7751 3333 www.mediareach.co.uk

mkodo Ltd Stand Number 526 mkodo helps clients communicate with their customers via the mobile channel. UK-based, mkodo has a knack of understanding and simplifying complex mobile technology, to create award winning, innovative experiences, delivered through the mobile channel to local and global clients.

0207 729 4545 www.mkodo.com

Natterbox Limited Stand Number 2251 Natterbox is the world’s first global business phone system with contact centre 100% embedded and managed entirely within Salesforce.

Over 450 organisations rely on Natterbox to transform customer experience, boost productivity, and expand globally, all from one platform. +44 203 510 0500 www.natterbox.com

MOO Stand Number 1210 Hello, we’re MOO - an online print and design company. We love great design and believe it can work wonders for every business, no matter their size. That’s why we make it simple for our customers to create beautiful, expertly crafted business stationery and promotional materials.

020 7392 2780 www.moo.com

Nectar Services Corp.

Stand Number 2226 Nectar is the global leader in providing the most comprehensive monitoring, diagnostics and performance management solution for Unified Communication services enabling IT and operation organizations to proactively ensure an optimized Avaya, Cisco, Skype for Business end-user experience. +44 771-766-1466 www.nectarcorp.com

Mot Juste Communication Services Stand Number 1566 Mot Juste can help your business communicate better. Whatever the medium, whoever the audience.

We’re brand builders, content writers, graphic designers, web developers, digital marketers, and a whole lot more, all rolled into one. The A to Z of Communication.

Content. Design. Delivery. +919841013930 www.motjuste.com

Nemorin Creative Film & Video Ltd Stand Number 1414 Branded Video Production for agencies, publishers, brands and SMEs globally. At last, you can enjoy the huge growth of branded video without the ongoing overheads of kit, software, studios and personnel.

Selected partnerships now available via Nemorin.com 0330 122 4714 www.nemorincreative.com

Mediawide Ltd Stand Number 1434

Motiv8 Training Stand Number 1784 Motiv8 Training is a specialist sales training organisation serving global brands across a range of industries.

01442 275 313 www.motiv8international.com

Meltwater Stand Number 1330 Meltwater helps companies make better, more informed decisions based on insights from the outside.

More than 27,000 companies use the Meltwater media intelligence platform to stay on top of billions of online conversations, extract relevant insights, and use them to strategically manage their brand.

0207 1837 823 www.meltwater.com/uk

Motivus Consulting Stand Number 2060 Motivus Consulting ensures that Commercial Teams are optimally structured with people that have the right skills to exceed targets and work together as one team. Motivus are demonstrating their SELMORE tool - a unique online evaluation tool that measures the skills/ attitudes of the sales team.

0795 819 5220 www.motivusconsulting.co.uk

Merit Display Ltd Stand 814

MRP Stand 1732

Metigy Stand Number 1576

MyLife Digital Stand Number 1462

Nettl Stand Number 1001 Your neighbourhood web, design & print studio.

02074900011 www.nettl.com NetXtra Stand Number 1280 NetXtra bridge the gap between technical excellence and commercial reality. With more than two decades experience in building, hosting and supporting flexible, tightly integrated, beautifully intuitive websites; NetXtra develop Magento-based ecommerce solutions for B2B and B2C businesses.

01787 319393 www.netxtra.net Neuro-Insight Stand Number 454 02037258154 www.neuro-insight.com

NewBook CRM Stand Number 1880 The most important goal a business can have is to satisfy its customers.

NewBook CRM is a cutting-edge cloud-based system leading the way in technology by incorporating unique and industry enhancing features.

01732 409999 www.newbook.cloud Nexsales Corporation Stand Number 1746 Nexsales is a global demand generation firm that has helped B2B marketing firms achieve repeatable revenue growth through best-inclass outbound and inbound B2B lead generation solutions. We offer high quality role-based B2B prospects lists with intelligence built by a team of 150+ Industry veterans. +1-408-831-3800 www.nexsales.com Nivo Stand Number 2166 We’ve combined bank standard identity verification with secure instant messaging. We can revolutionise your onboarding, servicing, collections and relationship management processes.

Customer satisfaction up, operating costs down. All with no technical installation effort.

0790 445 6817 www.nivohub.com Noetica Stand Number 2270 For over 21 years Noetica has perfected a comprehensive set of agent productivity tools (Synthesys), patented outbound technology (SmartBound) and complete voice platform (NVP). At the show, we will be showcasing new technologies such as SNoDrop - predictive dialling with 0% dropped calls.

0345 0181 070 www.noetica.com Nominet Stand Number 524 Nominet has more than 20 years’ experience running one of the world’s largest domain name registries. We’ve the right expertise to support you and your clients in the evolving domain name space.

Let us help you and your customers secure and benefit from a brand specific top level domain.

0186 533 2253 www.nominet.uk/services

NewBase Stand Number 754 NewBase is an independent media and marketing consultancy that provide expert and independent marketing and advertising solutions and services across all media channels.

020 3263 6100 www.thenewbase.com

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NRG Digital Ltd Stand Number 1124 Multi-award winning, BAFTA nominated video & events agency, based in Surrey. A core team of talented people who have been bought together by founder Robert Edmonds, with the aim to inspire others, together with authenticity & passion. We engage with our clients, create amazing films & events.

01252 717 707 www.nrg-digital.co.uk NRICH by Natify Stand Number 450 NRICH is a Data Management Platform for B2B Enterprises looking for better ROI from Account Based Marketing (ABM). NRICH manages cookie data of named accounts selected and syncs that data with Facebook and Google ad accounts.

NRICH BI provides a holistic view to named account behaviour and intent. +358405651099 www.natify.io OBRIEN DIARIES LTD. Stand Number 1464 OBRIEN’S of Dublin, Specialist Manufacturers for 30 years+ of Desk & Pocket Diaries, Notebooks, Journals & Calendars - All Customised inhouse, for large & small Companies - Special Corporate Pages & Colours, Special Covers etc. DESIGNED TO ENHANCE YOUR UNIQUE IDENTITY - Yes! Paper Images last longer. + 353 (1) 6266722 www.obrienprinting.com Occam Networks Stand 2426 Ogury Stand Number 1057 Ogury is the leading mobile data platform, providing the most comprehensive view of global user behaviour across both apps and the mobile web. Ogury offers monetisation, ad targeting, and analytics solutions for both advertisers and app publishers, powered by its unique proprietary device-level data. +44 20 37355206 www.ogury.com Oldfield Stand Number 1163 At B2B expo we particularly focus on how to grow‚ not your business size only but more importantly how to grow your net profit and even more important‚ how to increase your cash at bank at the same time!

0247667316 www.oldfieldaccountants.co.uk On Brand Stand Number 2532 0333 22 00 22 www.onbrand.co.uk

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ON24 Stand Number 1420 The ON24 Webinar Marketing Platform helps companies generate & qualify sales-ready leads with live and on demand webinars that provide detailed analytics on customer engagement, accelerating the buying cycle and driving sales. +44 (0) 203 178 2660 www.on24.com OneTrust Stand Number 370 OneTrust is the leading privacy management software used by over 1,500 organisations globally to comply with data privacy regulations. Our comprehensive software includes website scanning and cookie consent management, subject rights and consent management. +44 (800) 011-9778 www.onetrust.com OnlyMarketingJobs.com Stand Number 1584 We are the multi-award winning niche career website, promoting thousands of the latest UK and international marketing, creative and digital jobs. We advertise jobs across the entire marketing and digital mix, from graduates to CMOs. 0203 196 8080 www.onlymarketingjobs.com Open Space Advertising Ltd Stand Number 962 We can show you how to use the power of Tesco, to generate a constant flow of highly targeted leads to your business. We are also Facebook advertising/retargeting specialists, who can help you turn your Facebook business pages and wasted website traffic into targeted leads, which convert to sales.

0120 682 3780 www.openspaceadvertising. co.uk OptiOp Quality Management Stand Number 2462 Streamline and improve your quality management process; reduce the time / effort needed to create employee scorecards, evaluate performance, provide feedback, track and manage action items, calibrate and report on the quality and compliance outputs of your employees. Measure, analyse, improve!

0141 416 1476 www.optiop.com Optimove Stand 756

Opus Telecoms Stand Number 2200 Opus is an independent, privately owned technology company that delivers Unified Communications, Connectivity, Collaboration & Customer Experience solutions.

Established in 1992 we provide bespoke solutions backed by dedicated account management, in-house engineering & personalised customer support.

0800 316 7566 www.opus-telecoms.co.uk

Pavilion Promotional Stand Number 752 Promotional Products with a sports theme. High quality branded merchandise from sports bags to drinks bottle and branded balls.

Pavilion specialise in supplying sports based products that compliment your brand - football, rugby, cricket you name it and we delight in finding new and original products.

0845 021 0055 www.pavilionpromotional.co.uk

Orange Punch Stand Number 1052 Creating better experiences for our local, national and global clients through Design, Technology and Content, Orange Punch deliver outstanding creative and technical work and strive to make a difference by driving innovation, sharing knowledge and promoting ethical business practices.

0113 815 8100 www.orangepunch.net

PCI Pal UK Limited Stand Number 2182 PCI Pal provides secure payment solutions for contact centres and businesses taking Cardholder Not Present (CNP) payments. PCI Pal’s globally accessible cloud platform empowers organisations to take payments securely without bringing their environments into scope of PCI DSS. 02070303770 www.pcipal.com

Orangutan Stand Number 1612 Want to supercharge your sales?

Smash targets for leads, conversion and retention? Your sales: team, channels and customers can transform into the sales super heroes you need to achieve this - all you need is an incentive, promotion or loyalty programme from Orangutan to start the transformation.

08456 441122 www.orangutan.co.uk

PFSweb Stand Number 2014

Orchard Resourcebase Ltd Stand Number 420 Resourcebase is a web based Digital Brand Asset Management system built around four distinct but integrated elements; Digital Asset Management, Marketing Project Management, Online Proofing and Web2print.

01845 527766 www.resourcebase.com Oxford College of marketing Stand Number 920 Parkes Display & Expo Stand Number 1800 Parkes Display & Expo design and supply exhibition stands and display systems along with the accessories including counters, iPad holders, promotional merchandise and carry bags. +44 (0)1767 603930 www.parkesexpo.com Passle Stand Number 500 Passle puts your knowledgeable experts in a position to directly influence your most important target customers. The Expert to Expert marketing platform makes it easy build relationships and drive growth.

0208 004 0119 www.passle.net

Pink Lizard Promotions Stand Number 1572 We are a dynamic promotional merchandise & print company that can provide all your branded product needs. Promotional merchandise gives the biggest ROI than any other media so why not use it in conjunction with your digital marketing and get the best results possible.

01362 693 710 www.pinklizardpromotions. co.uk PIXAFUSION Digital Stand Number 680 PIXAFUSION Digital are a FULL SERVICE Digital Marketing Agency. We are strategy driven and creatively inspired, offering a range of bespoke solutions for your business including: Creative Strategy, Web Design and Development, Digital Marketing, Search Engine Optimisation, Graphic Design and more!

02920091321 www.pixafusion.digital Playou videos Stand Number 1114 Production company creating videos for your brand and products. We write the scripts, illustrate, animate, compose music and sound, make voiceovers and much more. +420602457395 www.playou.com Pod Packaging Stand Number 1187

PPC Stars Ltd Stand Number 1364 It’s our mission to help you get more customers. We provide the services you need to get the results you want, so you can focus on what you do best - running your business.

We take the time to get to know you, your business and your goals.

Best of all we have no contracts.

07949 594565 www.ppcstars.co.uk PR in a Box Stand Number 612 PRinaBox.com is an interactive website that teaches companies to generate successful press campaigns, coverage, marketing and social media presence without the necessity of a large PR budget.

02087206914 www.prinabox.com Pragmatic Stand Number 1254 UK’S LEADING WORDPRESS AGENCY - We provide a vast variety of WordPress website services including web development, design, hosting, support and training. With over 55 web developers, designers and UX experts create beautiful, responsive, professional websites for Enterprise and SME clients.

01273 613166 www.pragmatic.agency Premier Choice Group Stand Number 2356 Since 2000, Premier Choice Group has delivered industry-leading telecoms to businesses across the UK; from SMEs to large corporates and organisations operating within education, healthcare and the nonprofit sector. Visit us on stand 2356 to find our how our solutions could help your organisation.

020 8300 9495 www.premierchoicegroup.com Premier CX Stand Number 2460 Premier CX is an independent creative agency that improves the way clients across the globe interact with customers. We work across all contact centre touchpoints to create a great customer experience whether that is over the phone, online, via email, video, text, livechat or by post.

0345 071 1359 www.premiercx.co.uk Pressenger Kft Stand 462 Prime Prospects (part of CMR Group.com Ltd) Stand Number 1590 If you are looking for: International Business and Consumer Marketing lists for postal, telephone and/ or email campaigns. Mapping, Profiling, Managed Campaigns, Creative Graphic Design, Website Design and Build, Digital Marketing and much more...

0203 893 5799 www.primeprospects.net

Print and Deliver Ltd Stand Number 1451 Print, Clothing, Promotional Gifts - Supplied, Stored and Delivered to your event Worldwide. Our client base ranges from multinationals to SME’s. Why use multiple suppliers for an event when you can use one?

We are not an agency. We have our own equipment enabling us to turn around items quickly.

0333 222 6690 www.printanddeliver.co.uk

Pulsar Stand Number 460 We utilize social data to comprehensively understand your target audience. Pulsar offers an array of services for own-channel social media analytics and audience intelligence for building and optimizing creative and content campaigns.

020 7874 6577 www.pulsarplatform.com

Print Strategy Europe Stand Number 1042 At Print Strategy Europe we can manage all aspects of every print requirement - from coordinating entire campaigns to creating oneoffs and everything in between.

With over 22 years’ expertise, we know how to cut your printing costs, improve responses, boost sales and maximise returns.

01905 795 700 www.printstrategy.eu

PushON Ltd Stand Number 1151 PushON is an eCommerce agency that helps B2B companies grow online. We deliver successful strategies and growth through the application of market research & insights, audience definition, systems architecture review, functional requirement gathering, website development & digital marketing services.

0161 8207628 www.pushon.co.uk

Pro-Active dataXchange Stand Number 866 Send and receive data files with dataXchange, to protect personal information in transit and at rest.

It’s easy to use with it’s simple interface, whilst providing full traceability for an unlimited number of external users, to ensure GDPR compliance. Visit stand 886 to book a demo.

0845 121 2280 www.dataxchange.eu

Puzzel Stand Number 2520 Puzzel is a multi-channel cloudbased contact centre solution.

Agents can respond to a customer’s channel of choice from within one complete solution. Puzzel can accommodate from one to several thousand agents using any device, in any location and integrates with multiple applications seamlessly. +44 333 300 0066 www.puzzel.com/uk

ProcedureFlow Stand Number 2223 With ProcedureFlow, following company processes has never been easier. Ditch the 200 page manual that no one reads and create procedures that people actually enjoy using. Use small hyperlinked flowcharts to represent complex knowledge and then use those flows to reduce training by 50-90%. +1 888 827 3918 www.procedureflow.com

Qbase Data Services Ltd Stand Number 314 Established in 1990, Qbase are an experienced business in a young industry and are proven experts at what we do. Our expertise is demonstrated through our knowledge and our knowledge drives the solutions we provide to our clients.

0192 564 4800 www.qbase.net

Protocol Global Ltd Stand Numbers 580 & 1234 Protocol empowers professional marketers to deliver successful B2B marketing programmes by providing pioneering research, data, tools and advice enabling them to make confident, well-informed and evidence based decisions. +44 (0) 203 755 3511 www.protocol.global

Quant Marketing Stand Number 482 +442078365656 www.quantmarketing.com Radioville Stand Number 762 Radioville is the UK’s leading radio creative agency and has worked with many brands across all sectors, focusing on effective creative that delivers results. If you’re interested in how Radioville can boost the overall effectiveness of your marketing strategy, come and say hi!

020 7534 5999 www.radioville.co.uk

Readpeak Oy Stand Number 522 Readpeak’s vision is to be global content promotion marketplace bringing together marketers, social media and publishers in one single platform and aspires to be the industry shaper of future content promotion. +358505752083 www.readpeak.com Really B2B Stand Number 1184 Really B2B is an award-winning B2B marketing & lead generation agency dedicated to delivering highly qualified & sales-ready opportunities. Sticking to our ethos of The Real Results Agency, we’re focused on the numbers & tie every piece of activity back to the ROI. 02392 315 607 www.reallyb2b.com Red Banana Design Stand Number 1164 At Red Banana Design we make your ideas a design reality - getting your company where you want it to be, fast. We deliver big design and creative solutions at a fraction of the cost because we don’t have the overheads of big agencies - but we do have the talent.

0203 086 7768 www.redbananadesign.co.uk Red Flag Alert Stand Number 1574 Red Flag Alert (RFA) offers a complete B2B database including a unique health rating for every UK business. This allows you to check customers, prospects and suppliers for credit worthiness and our monitoring function makes you aware of any potential issues before they impact your business.

0344 412 6699 www.redflagalert.com Red Rabbit Productions Stand Number 1181 RedPoint Global Stand Number 452 RedPoint Global provides marketleading customer engagement and data management technology that empowers organizations to optimize customer value and deliver their brand promise with high contextual relevance across all touchpoints. +1 781 725 0250 www.redpointglobal.com Refract Stand Number 1924 Refract helps organisations unlock the value hidden in their sales conversations, highlighting coachable insight for every call and individual, analysing what aligns with top performers or successful outcomes, whilst highlighting decisive moments for coaching and feedback.

0191 495 7430 www.refract.ai

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Reputation.com Stand Number 1116 With over 2 million customers, Reputation.com is the only complete Online Reputation Management platform, trusted by leading worldwide companies from 77 different industries including Retail, Hospitality and Automotive to manage online reviews, customer sentiments, social media and business listings.

0800 066 4781 www.reputation.com Reviews Stand Number 432 Collect reviews everywhere with Reviews.io, the Google-licensed review partner. We give businesses the power to control their online reputation by collecting verified reviews from genuine customers.

Our third-party management tools uniquely place us as a leader in online reputation management.

0116 253 0618 www.reviews.io Ricoh UK Stand Number 1020 Ricoh, a global technology company, has been transforming the way people communicate for 80 years. Solutions on show will include innovative digital print ideas for marketers, a new direct to garment merchandise printer, a range of marketing software products and a data-cleansing solution for GDPR. +441604 814900 www.ricoh.co.uk RIKA Digital Stand Number 1362 RIKA Digital is a strategic business consultancy with global brand experience. Deploying advanced digital analytics, customer experience strategies and leveraging cognitive technologies, we ensure you can delight your customers and out-think your competitors. +44 (0)23 8063 2372 www.rika.digital RingCentral UK Stand Number 2440 RingCentral is a leading provider of cloud-based global collaborative communications solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact centre solutions.

0800 098 8136 www.ringcentral.co.uk

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RMG Stand Number 2180 Experts in the contact centre environment for 4 decades, RMG’s unique solutions focus on the right mix between visual performance management and visual communications, providing staff with high-impact, customised internal messaging merged with unified, actionable and real-time performance metrics. +44203 868 6930 www.rmgnetworks.com/ contact-center-solutions Romanoff Consultants Stand Number 1174 Headquartered in New York City, Romanoff Consultants is a global consulting services firm specializing in Marketo, Pardot, Dotmailer, and Salesforce, as well as business performance consulting. We provide the brainpower, technology, and techniques to help organizations achieve their goals. +1 (212) 390-0400 www.romanoffconsultants.com Sabio Stand Number 2474 Sabio is a leading customer experience managed service technology provider, with the proven international reach and ability to deliver transformational digital customer experience technology and managed service solutions to major organisations worldwide. Visit www.sabio.co.uk or follow @SabioSense. www.sabio.co.uk Sales Mastery Magazine Stand Number 1760 Sales Mastery magazine is the go-to source for sales professionals worldwide to help them improve their selling skills, be the best they can be at selling, and ultimately achieve their goals. salesmasterymag.com Sales Pitch Pro Stand Number 1822 Sales Pitch Pro is the ultimate sales enablement tool for businesses with technical or complex product portfolios. Upskill your sales force, pitch customer solutions, cross sell across your portfolio and replicate successful sales models across your team and manage them with indepth analytics.

0178 721 1198 www.salespitchpro.com Salesbox CRM Stand Number 1232 If you are looking to accelerate your performance, in sales, customer management and marketing, check out Salesbox. Salesbox is a platform and methodology designed to accelerate your performance by increasing efficiency with up to 90%. www.salesbox.com

Salesframe Stand Number 1852 Salesframe is a Sales Enablement tool for teams of all sizes. It’s a customisable cloud based app, that helps marketing teams create and distribute marketing materials to salespeople in the field. It makes prepping for meetings easier and presenting materials more effective for sales teams. +358504100052 www.salesframe.com SalesGym 360 Stand Number 1976 SalesGym 360 improves the performance of sales teams through specialist consultancy and a 9-station Training Circuit programme that adheres to the very latest learning and development best-practices to improve the skills, behaviours and mind-set of sales professionals.

0333 305 7639 www.salesgym360.com SalesLevers Stand Number 1854 Sales is changing. The world is changing faster. Businesses and sales leaders need performance management and training they can rely on. SalesLevers is built on decades of experience, with then founding partners known for delivering real results and consistently creating value for clients globally. +447547154107 www.saleslevers.com SalesSeek Stand Number 1682 SalesSeek is a powerful online business platform that goes beyond traditional CRM to support your complete front office. We help businesses scale revenue by providing context to relationships, a hub for customer data, and the tools needed to attract, and engage with their customer base.

002035142513 www.salesseek.com SalesValue Stand Number 1990 Sales Content Management brings value to you and your customers.

With the relevant knowledge when needed, your sales team is ready to perform intelligently. SalesValue integrates with your existing file shares, and activate the content from all sales employees to deliver fast and solid results. +45 2048 3147 www.salesvalue.net

Sangoma Technologies Stand Number 2510 Sangoma is a trusted leader in delivering globally scalable VoIP telephony systems and is a renowned provider of highquality, cost-effective call center management solutions for SMBs and enterprises. +44 (0) 1344 269220 www.sangoma.com SearchStar Stand Number 750 One of the UK’s leading independent PPC and digital media buying agencies. Come along to see us on stand 750 for a FREE PPC, Landing Page or Google Analytics health check with one of our experienced specialists. Let us show you how your advertising and website can deliver better results.

01225 58 38 38 www.search-star.co.uk Seller Performance Ltd Stand Number 2024 With the rise of professional procurement in selling, traditional rules of engagement no longer apply. Visit Seller Performance’s stand and seminars to learn how to adapt your selling style to today’s buying process and the changed profile of the buyer using Neuroscience techniques and processes.

0772 094 8201 www.sellerperformance.co.uk Sellsy Stand Number 1850 Sellsy is an online solution which enables you to efficiently manage your sales cycle including prospecting, selling, invoicing, support, and marketing. Available on web and mobile devices, Sellsy is a unique solution on the market. www.welcome.sellsy.com 05 47 74 46 20 Semafone Stand Number 2530 Semafone provides contact centre data security and compliance solutions for many of the world’s leading brands; helping them safeguard their customers, minimize the risk of brand-damaging data breaches and ensuring compliance with regulations including PCI DSS & GDPR. 0845 543 0822 www.semafone.com Sendinblue Stand Number 1044 SendinBlue is the all-in-one solution for Email Campaign, Transactional, SMS, and Marketing Automation.

Why should only the big companies use the best advanced digital marketing tools? Sendinblue’s goal is to make them as affordable as easy-to-use, in order to bring them to SMBs. +44 20 8068 5172 www.sendinblue.com

Serenova Stand Number 2570 Serenova is one of the leading cloud contact centre vendors, a ‘challenger’ in the Gartner Magic Quadrant. Our AWS-based CxEngage platform is an omnichannel agent desktop: route voice, chat, email, SMS and social channels through a single queue. Or ‘contact centre-enable’ your CRM with CxEngage.

020 3006 8280 www.serenova.com ServiceNow Stand Number 2240 Turn Customer Service Into a Team Sport Digitally transform customer service by connecting departments, workflows, and systems to proactively resolve customer issues.

Provide a personalised experience for customers while automating and reducing case volume. +44 (0) 1784 221600 www.servicenow.com Sesui - Cloud Communications Stand Number 2326 We’re Sesui, the bright British innovators and creators of award winning contact management software - tailor made to help make your multi-channel communications run smoothly. Because even though business can be complicated, speaking with your customers doesn’t need to be.

03445 600 600 www.sesui.com Shipley Limited Stand Number 1734 Improve your business winning performance by putting best practice help and techniques at the fingertips of your staff using ROSE, our new Draft Executive Summary Builder. ROSE allows your salespeople to write customer focused Executive Summaries by answering a series of questions.

01935 434333 www.shipleywins.co.uk Shootsta Stand Number 1450 Showell Stand Number 1824 Showpad Stand Number 1730 Showpad is the world’s most powerful sales enablement platform focused on helping sales teams deliver the best buyer experience through smarter and more relevant conversations with their customers and prospects.

020 3808 4049 www.showpad.com

Simply Law Jobs Stand Number 1492 We are the UK’s leading job board dedicated solely to the legal industry. Whether you are looking for a job or have a vacancy to fill.

Simply Law Jobs, we cater to all levels of the industry.

0177 263 9033 Siteimprove Stand Number 1214 Siteimprove transforms the way organizations manage and deliver their digital presence. With the Siteimprove Intelligence Platform and its Digital Certainty Index‚ at hand, you gain complete visibility and deep insights into what matters.

0203 630 1350 www.siteimprove.com Six Degrees Group Stand Number 2572 +44 800 012 8060 www.6dg.co.uk Sleeping Giant Media Stand Number 1040 A multi award-winning Kent digital marketing agency, specialising in SEO, PPC and Social Media.

We strive for industry leadership in digital marketing, marrying a fantastic technical service with an unrivalled customer experience.

01303 240 715 www.sleepinggiantmedia.co.uk Smart Cookie Media Stand Number 1074 Smart Cookie Media is 360 content marketing agency connecting luxury and premium brands with a millennial audience. We do this using robust and well-planned audiovisual programming across all social media platforms. www.smartcookiemedia.com Smart Insights Stand Number 1150 We help marketers Plan, Manage and Optimise their Digital Marketing.

0113 426 4600 www.smartinsights.com SmarterMe Stand Number 1846 We work with Sales Managers across various organizations and help them address the challenges faced by them in motivationg their sales team to keep CRM updated on a regular basis. We have built a mobile app SmarterMe which solves this challenge and provide several productivity tools to Sales Reps.

020 3769 1490 smartermeapp.com SnapCall Stand Number 1812

Social Seeder Stand Number 566 Social Seeder gives you a way to connect with your organization’s ambassadors and benefit from the whole potential of word of mouth.

Social Seeder - Release the power of your ambassadors +32 (0) 255 85 91 www.socialseeder.com Solar Communications Stand Number 2390 At Solar Communications, we work closely with our customers to create bespoke and flexible communication solutions that save money, boost productivity, improve operational efficiency and enhance the user experience.

0330 333 3999 www.solar.co.uk SoPro - Social Prospecting Stand Number 1122 SoPro helps businesses identify and engage with qualified prospects.

Our experts target, research and engage prospects on behalf of your sales team. Prospects are engaged on personalised, conversational introduction with natural flow into your pipeline. We are reliable, budget friendly and scalable. www.sopro.io Space Indent Stand Number 510 Space Indent builds software for the internet, and we’re here to help.

We started Space Indent on the belief that software does not need to be expensive but it does need to be high quality. We have a track record in solving the most difficult problems, and we’re hoping we can help you too.

0333 344 2502 www.spaceindent.com Spark response Stand Number 2276 Ideas driven contact centre and eCommerce services to help brands and retailers grow. Spark Response is one of the UK’s most respected providers of outsourced contact centre services. Award winning UK call centre with industry leading client retention.

0191 495 9999 www.sparkresponse.com Spearline Stand Number 2256 Spearline specialises in testing global toll and toll-free numbers using in-country calls and measuring the audio quality and connectivity.

They provide a full range of end to end testing solutions for large enterprises using the Spearline Platform and a worldwide network of servers and carriers.

0353 285 1460 www.spearline.com

Spitch Stand Number 2222 Spitch is a Swiss provider of solutions based on Automatic Speech Recognition (ASR), Voice User Interfaces (VUI), and Natural Language Processing (NLP). +44 (0) 203 957 4040 www.spitch.ch Springboard Stand Number 2084 Objective Assessment are global leaders in salesforce evaluation, training and development.

Springboard Academy, launched last year, is OA’s game-changing sales graduate programme designed to minimise the risk in hiring junior sales people for high growth businesses and to deliver faster ROI 01695 589 555 www.springboardsales.co.uk Staffino UK Ltd Stand Number 2320 Staffino is redefining Customer Insight management. Gather, understand and manage Customer Experience relating to staff, products and services real-time. A versatile cloud-based solution that is easy to implement and use, Staffino lets you see your service through your customers’ eyes.

01962 828794 www.staffino.com/business Statwolf Stand Number 470 Statwolf is a cloud-based platform that allows you to integrate, visualise and analyse all the data you have, enabling you to unlock the secrets in your data and turn them into a competitive advantage.

Today’s businesses manage masses of data but accessing and making sense of it all can be a challenge. www.statwolf.com Stephen MS Lai & Co CPA Ltd Stand Number 1386 01483 906577 www.cpahkcompanyformation. com Stickyeyes Stand Number 1548 Stickyeyes is one of the largest fullservice digital marketing agencies in the country. As an IPG Mediabrands company, we provide integrated content marketing, social media, online PR, search marketing, digital insight and consultancy for some of the world’s biggest brands.

0113 391 2929 www.stickyeyes.com

Spectrum Corporation Stand 2590

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Stoke RIpley Creative Stand Number 1672 Stoke Ripley brings brands to life, with brilliant results. We believe in building strong relationships, between businesses, products and people. We also realise the pressures of the commercial world, and so squeeze every last penny of value out of your budget with innovative, practical solutions.

01494 864638 www.stokeripley.com

Supersonic Playground Stand Number 1062 Supersonic Playground are a results-driven digital agency specialising in tailored web design and development. We help you achieve success online through beautiful web design, robust web development and comprehensive digital marketing.

01622 238234 www.supersonicplayground. com

StoryMe Video + Video Strategy Stand Number 1231 Specialising in Video Strategy & Production, StoryMe helps companies reach their targets with video. Video is no longer a ‘nice to have’ and the StoryMe team believe future companies will all have CVOs (Chief Video Officers) to take their communication to the top level. +44 208435 6522 www.storyme.com

SVM Global Stand Number 2224 SVM Global are leading providers of Gift Cards and eCodes for business, offering businesses of all sizes the ability to purchase in bulk or as part of a wider benefits scheme.

With 100s of well-known brands to choose from including high street fashion stores, restaurants, holidays & more... +44 (0)1709 303 102 www.svmglobal.com

StoryTEQ Stand Number 1310 We empower brands to be personal and relevant in their online video marketing by delivering powerful personal video solutions. We do this to boost conversion and create an engaging experience for every unique individual. There are so many different people out there. +31 (0)20 26 19 353 www.storyteq.com Stream Comms Ltd Stand Number 1460 An award winning loyalty agency, Stream are dedicated to helping you win more customers for life.

Through initial consultancy to defining loyalty or redefining existing loyalty programmes Stream help build trust that delivers brand loyalty and commercial rewards.

01844 208180 www.streamcomms.com Successful Mindset for Life Stand Number 1984 Aleksandra is an entrepreneur and results mentor who works with individuals and corporations helping them to improve their productivity, effectiveness and income.

07969 282546 www.successfulmindset4life. com SuperOffice Software Limited Stand Number 1652 SuperOffice CRM is your number 1 tool for GDPR compliance...helping you to find, catch and keep more of your customers. For almost 30 years, driven by a passion for customer relationship management, SuperOffice is one of Europe’s leading suppliers of CRM solutions.

0800 193 2820 www.superoffice.co.uk

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Synap Stand Number 2284 Synap is an innovative online training tool which uses memory science techniques to help your employees learn more in less time.

Synap breaks training down into short, engaging 5 minute sessions, and has been shown to improve knowledge transfer and reduce onboarding time.

0113 328 0533 www.synap.ac/features/ business Syntec CardEasy Stand Number 2354 Syntec’s CardEasy ‘keypad payment by phone’ works mid-call (with the agent) and also for customer self-service Autopay (IVR). This pioneering DTMF payment solution de-scopes your contact centres and call re-recordings from PCI DSS whilst improving caller experience and reducing call times.

020 7741 2000 www.syntec.co.uk Talkative Stand Number 2122 Talkative converts website visitors into customers using chat, voice, video, and cobrowsing. Customers can start a ‘webcall’ from their browser, with no phone required.

The call is intelligently routed into your existing telephony systems, while providing key customer data to sales/marketing teams.

0163 330 2069 www.talkative.uk

Telappliant Stand Number 2120 Telappliant is an award-winning VoIP and cloud communications provider. We help SMEs to grow with our range of simple-to-use business services. Telappliant cardassure‚ allows businesses to take card payments securely over the phone.

0345 004 4040 www.telappliant.com

The Brilliant Bakers Stand Number 1010 Imagine your Company logo, perfectly placed on a delicious cake, cupcake or biscuit. We have 60 years’ experience developing corporate cake ideas and have worked on many of the largest promotional cake campaigns UK wide. A family business with personal attention to detail.

0208 778 2340 www.thebrilliantbakers.co.uk

Telekonnectors UK Limited Stand Number 2466 Telekonnectors are manufacturers of headsets, business phones, patented patch cords, security solutions, & network testing equipment. In addition they own & operate the technology for conference bridges which allow its customers to connect multiple callers together while monitoring the session. +447754886619 www.telekonnectors.com

The Catalyx Stand Number 724 Catalyx is a multi award winning marketing company, that enables better business growth through the use of crowdsourcing and collective intelligence. Everything we do is supported by the knowledge, creativity and opinions of thousands of your consumers and millions of their online interactions. +44 7482625709 www.thecatalyx.com

Telsa Media Ltd Stand Number 1562 Telsa Media are a digital marketing agency specialising in all sorts of internet marketing, including, SEO, PPC, content production, mobile apps and reputation management in London. Our aim is simple - to give your business the presence on the we can online.

02086864577 www.telsamedia.com

The Daily Sales Stand Number 1766 The Daily Sales is one of the world’s leading network of sales professionals. With over 100,000 followers we share the best sales content each and every day.

Whether it’s a hilarious sales meme, a motivated sales quote or an inspiring sales blog by a thought leader we have it all. www.thedailysales.net

TenFold Stand Number 2324

The Digital Marketing Association Stand Number 480

TeraByte IT Limited Stand Number 786 TeraByte is a cyber security company who aims to educate and advise companies to include information security in their risk management strategy and make them aware of the Information Commissioner’s Office and the Government’s National Cyber Security Centre (NCSC) guidelines.

0132 562 8587 terabyteit.co.uk The Animation Guys Stand Number 1452 The Animation Guys Stand 1450 We are a London based collective of animators and video extraordinaire’s who have come together to create a reliable solution for all types of companies looking for highquality videos. We work within the Advertising and Entertainment sector.

0751 571 8654 www.theanimationguys.com

The DMA Stand Number 832 The DMA is a UK trade association for the one-to-one marketing industry, with over 1,000 companies in membership. The DMA provides best-practice guidelines, legal services, holds events, conducts research and publishes reports, and lobbies for legislation to support the industry.

02072913300 www.dma.org.uk The Film Yard Stand Number 850 The Film Yard is a creative production company, specialising in high-end corporate and commercial videos. We make sure you get a video that delivers your message, communicates to your audience and looks fantastic. We have all the experiences ensuring your video production is smooth and enjoyable. www.thefilmyard.com

The Forum Stand Number 2190 As champions of best practice and professional development in customer contact, The Forum is widely recognised as an innovative, inclusive and independent community of professionals who stimulate collaboration, continual learning and customer focus. +443331235960 www.theforum.social The Institute of Direct and Digital Marketing Stand Number 1610 The IDM is part of the DMA Group and is Europe’s leading training and qualifications organisation for the digital, direct and data-driven marketing profession. It sets the standards of best practice and is the trusted training advisor to leading companies such as Microsoft, John Lewis and Lego.

02086140277 www.theidm.com The Marketing Pod Stand Number 1586 The Marketing Pod is a multi award winning, B2B marketing agency offering a range of marketing solutions, from marketing strategy and planning to brand development and PR. We believe in a down to earth, integrated approach to marketing that delivers businesses tangible results.

01564 742 848 www.themarketingpod.co.uk The Next Big Thing Stand Number 1384 The Next Big Thing is a growth hacking agency. We support B2B marketing through inbound, social media, email, content, UX, analytics and automation.Using our databacked services, you’ll get better qualified leads in your sales pipeline.

Discover the advantages growth hacking. +44 20 3911 7217 www.thenextbigthing.co The Professional Sales Association Stand Number 2061 The Professional Sales Association is dedicated to the Support and Campaigning for issues vital to the Travelling Sales Person. Primarily our membership consists of Independent Sales Agents, although we do have a significant number of Employed Sales Representatives.

0794 6434 999 www.unitetheunion.org/psa

The Sales Rainmaker Stand Number 1966 Jeremy Jacobs started his sales career selling capital equipment over two decades ago. His calm, unruffled style benefits live events and the rich tone of his voice has also earned him work in the advertising voice-over market for corporate video, television and radio.

020 3303 3172 www.thesalesrainmaker.co.uk Theory Films Stand Number 1070 Theory Films is an award winning video production company based in London. We produce live action and animated films for small to large clients around the world. Work include branded content, explainer films, promo films, aerial filming and Virtual Reality and 360 degree experiences. +44(0)208 875 1643 www.theoryfilms.co.uk Thinking into Results Stand Number 1984 Tilkee Stand Number 2066 Tilkee predicts sales and optimises your follow-ups by analysing exactly how and when your prospects read your sales proposals. You receive real-time email alerts with these precise insights for fast, targeted follow-up & boosted conversion rate! Plus, Tilkee is integrated into your everyday tools!

02034455401 www.tilkee.com topclick Stand Number 1354 topclick are passionate about driving businesses forward. Visit us on stand 1354 to talk about creative website design and amazing digital marketing campaigns that will deliver your online growth. As a Google Premier Partner topclick have qualified staff to advise you on your digital marketing needs.

0845 0956633 www.topclick.com Total Marketing Solutions Stand Number 812 TRC Group Stand Number 2352 TRC Group is the Recruitment Agency of choice for the contact centre and customer service industry. We place highly skilled professionals in Contact Centre, Telesales, Customer Management and Customer Service roles.

0113 457 3760 www.therecruitmentcrowd.com Trina Wright Stand Number 1884

Trip Builder Stand Number 1814 TripBuilder is the award-winning sales-productivity app for increasing your sales force’s efficiency and productivity. Do you want to stay ahead of the competition? Then use TripBuilder.

0208 123 6147 www.tripbuilderpro.com TrueStory Stand Number 726 True Story is a creative agency for retailers and brands. We design and create experiences for any step on the customer journey, including branding and packaging, communications campaigns and brand stories, weaving the digital and the physical to produce creative solutions and hardworking results. +44 115 984 4200 www.truestory.uk.com Trustpilot Stand Number 624 With more than 33 million reviews of 180,000 businesses from a variety of industries worldwide, Trustpilot is quickly becoming the world’s leading independent review site. Reviews of businesses on the Trustpilot platform are seen more than 2 billion times each month by consumers worldwide. +44 203 889 8444 www.uk.business.trustpilot.com Tungate Group Stand Number 1012 Based in a modern purpose built factory and warehouse complex in Cheadle Staffordshire, the Tungate Group has become of the UK’s leading manufacturers and suppliers of specialist print products to the food, automotive, airline and arts and leisure industries.

01538 755755 www.tungate.co.uk Turn2Coaching Stand Number 1762 Turn2Coaching offer you award winning sales skills training and executive coaching from one of Europes leading sales trainers. Visit us today to learn how our sales IGNITION principles‚ can improve your own sales performance.

0782 684 5927 www.turn2coaching.com TwentyThree Stand Number 1516 TwentyThree revolutionizes the way brands manage their video content, convert users into leads, and completes the missing half of overall marketing metrics by tracking all video engagement data. +45 7020 9323 www.twentythree.net UK Contact Centre Forum Stand Number 2334

UK Datahouse Stand Number 1316 Conquer your campaign challenges.

As the No.1 UK data supplier, we work with you to build brilliant marketing campaigns using accurate and compliant data. Test the waters, target different groups and eagerly wait for results.

0845 303 8358 www.ukdatahouse.com Ultimates Incentive Stand Number 1773 Ultracomms Stand Number 2252 Ultracomms is a leading provider of cloud based omni-channel customer contact management solutions and PCI DSS level 1 certified secure payment handling services to the contact centre industry.

0207 965 0207 www.ultracomms.com Ungapped Stand Number 1146 Ungapped is a complete marketing platform to making it easier for marketers to reach customers with easy to use tools in email marketing, surveys, invitations, signup forms and text messages. We are here to help you deliver an exceptional customer experience. +46 8 410 413 13 www.ungapped.com Ur Promotions LTD Stand Number 1102 The one stop shop for Promotional Merchandise and Print. UR Promotions have over 175,000 different products and can help you get your brand become more memorable through our expert advise and products. We can source any product and save you the hassle of shopping around.

02476 269401 www.urpromotions.co.uk Valooto Stand Number 1970 An innovative sales engagement platform, Valooto enhances sales performance and delivers a new buyer experience. Valooto provides personalized content generation, guided selling (Playbooks), digital content sharing & tracking, configuration price quote (CPQ), approvals, redlining and eSignature. www.valooto.com Vanessa Hunt Consulting Ltd Stand Number 720 Vanessa Hunt Consulting is a Buckinghamshire-based CRM and Marketing consultancy. We teach you how to attract the perfect client and how to retain them, by helping you choose and use the right mix of marketing and technology tools to support your business development and customer service processes. +44 (0)7967 620215 www.vanessahunt.co.uk

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VanillaSoft Stand Number 1910 VanillaSoft’s sales engagement platform empowers sales teams to respond to leads faster, engage consistently, and develop more qualified opportunities. VanillaSoft’s sales cadence automation increases speed-to-lead, persistency, productivity.

00 1 866 763 8826 www.vanillasoft.com VAU Company Stand Number 562 VAU Company is all about Video Automation. We provide a unique toolset for creating video content automatically for Marketing Automation, Personalized Video Marketing, E-Commerce, and Digital Signage. Our intelligent video template structure makes video creation faster and easier than ever. +358407658908 www.vau.company Vericall Ltd Stand 2486 Veritone Stand Number 2432 Veritone is a leading artificial intelligence company that unlocks the power of cognitive computing to seamlessly and automatically process, transform and analyze unstructured audio and video data. Compliance and eDiscovery professionals can cost-effectively manage on critical files. +44 7900 433715 www.veritone.com Vertex Home Improvments Stand Number 841 VideoSmart Stand Number 766 VideoSmart combines the intelligence of personalisation and interactivity with the power of video. The advanced technology helps drive business critical objectives across the whole customer life cycle, whether it’s acquisition, on-boarding, growth or retention.

02083764455 www.videosmart.com Virada Training Stand Number 2012 Customers today have high expectations, limited time and attention. Our award winning training helps people to engage customers and manage interactions; using the power of words, questions, body language and six aspects of voice during face-to-face, phone interactions or in written communication.

0845 450 7025 www.virada.co.uk Visualsoft Stand 660

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VoiceBase Stand Number 2350 VoiceBase is defining the future of deep learning and communication by providing unparalleled access to spoken information. With flexible APIs developers and enterprises build scalable solutions by embedding speech analytics into big voice applications. Customers include AWS, Twilio & Veritone.

(650) 897-5170 www.voicebase.com

Web Behaviour Specialists Stand Number 1054 WBS is a London-based digital marketing agency, providing services including PPC, Display, Social Media advertising, SEO and Web Analytics. Our multilingual team helps B2B and B2C brands around the world to achieve their business objectives, whether driving conversions or brand awareness.

0203 890 4426 www.web-behaviour.com

Webio Stand Number 2272 Webio’s conversational platform uses the power of AI to streamline customer communications across new & traditional channels-SMS, WhatsApp, Messenger.’Blended AI’ manages low value conversations,seamlessly engaging agents to assist in conversations when needed & to deliver great customer experiences. www.webio.com

Voipswitch AG Stand Number 2562

Web Behaviour Specialists Stand Number 820 WBS is a London-based digital marketing agency, providing services including PPC, Display, Social Media advertising, SEO and Web Analytics. Our multilingual team helps B2B and B2C brands around the world to achieve their business objectives, whether driving conversions or brand awareness.

0203 890 4426 www.web-behaviour.com

Webmart Stand Number 856

VOWLUME LTD Stand Number 1212 Vowlume Productions offers creative media marketing services to small, medium and large organizations.

0747 660 9307 www.vowlume.com Vox Digital Stand Number 1005 We are Digital Experts, specialising in not only developing bespoke, professional websites but also turning websites into the best salespeople our clients own.

01283 777 238 www.voxdigital.co.uk VR/AR Association Stand Number 464 www.thevrara.com Vsynergize Stand Number 1560 VSynergize helps companies solve the problem of lack of accurate prospect data. With 17 years of experience; 450 resources; a monthly volume of 24000 MQL’s; and, 24 million techno-graphic data segmented into 8000 technologies; you know you are working with the BEST. Our SDR’s are AAISP certified.

0732 481 9424 www.vsynergize.com Vuelio Stand Number 1148 With a customer base of over 1,500 clients, Vuelio is Europe’s leading provider of software for communications, public affairs and stakeholder engagement.

0203 426 4125 www.vuelio.com Warners Midlands Plc Stand Number 1110 Warners Midlands is a family run, long established printer specialising in the production of high quality and high pagination catalogues and brochures. We can offer a complete in house service from pre-press to mailing facilities and boast a customer service team of more than 20 specialist advisers.

0177 839 1000 www.warners.co.uk

Web Studio Lab Stand Number 760 WHY WE DO WHAT WE DO When we take on a project, we do so for you to succeed! We enjoy researching about your business and industry; developing a connection to your ethos; and based on these investigations creating a graphical online presentation for users, moulded with a bit of your personality!

07572 359 150 www.webstudiolab.co.uk

Webmart Ltd Stand Number 856 0186 932 1321 www.webmartuk.com Webworks Stand Number 1962 Widen Stand Number 410 Widen builds high-performing software that empowers organizations to create compelling, meaningful, and measurable digital experiences. Our content solutions span across brand management, content lifecycle management, and creative operations, serving 350,000+ people at over 600 influential brands. +1-800-444-2828 www.widen.com Will International Stand Number 1412

Web Ventures Stand Number 1222 Web Ventures is an innovative website design and development business, providing premium quality, graphically designed websites to its clients, at attractive pricing.

Web Ventures is headquartered in London, with its operational base in Managua, Nicaragua. +447880257321 www.webventureco.com

Willow Group Exhibition Solutions Stand Number 1200 Willow Group offer complete exhibition solutions for companies’ exhibiting around the world. Our services include full design & build including project management of bespoke and modular exhibition stands.

0128 284 2045 www.willowstands.com

Webcertain Group Ltd Stand Number 948 We’re passionate about helping brands reach their global audiences easily, safely and quickly! Our team of native search specialists advise on creating bespoke, effective marketing strategies. Our unrivalled local knowledge is ideal for helping you understand and effectively target new markets. +44 (0) 330 330 9000 www.webcertain.com/about-us

Wing Lee Creative Ltd Stand Number 1180 Wing Lee Creative provides a full range of creative and marketing services, helping you realise your marketing and sales objectives.

Working closely with our clients, we ensure your marketing material is distinctive and effective. We bring creativity and value, aimed at maximising mutual success.

01438 750333 www.winglee.co.uk

Workbooks Online Ltd Stand Number 1620 Workbooks deliver cloud-based CRM, marketing automation and business applications to the midmarket, at an affordable price.

Workbooks extends beyond sales, marketing and customer support to include order management and fulfilment, invoicing and supplier management.

0118 3030 100 www.workbooks.com Z-CARD Ltd Stand Number 1282 Z-CARD creates successful multichannel PocketMedia campaigns, combining print, digital and mobile.

We enable you to deliver your message directly into your clients’ pockets, ensuring it’s valued and remembered.

0207 9245147 www.zcard.com Zoho Corporation Stand Number 1240 Zoho is THE operating system for business - a single cloud platform with all the necessary applications to run a business entirely from the cloud. Zoho offers applications for marketing, sales, customer support, finance, human resources, employee productivity and collaboration. +44 (20) 35647890 www.zoho.eu Zoho Desk Stand Number 2100 Put customer service at the heart of your company. Zoho Desk is the industry’s first context-aware help desk software that helps businesses focus on the customer. www.zoho.com/desk Zymplify Stand Number 486 We are Zymplify. We make marketing simple for small to medium businesses, through the use of our marketing automation software, and our ZympliGuru’s - our inhouse marketing experts. Software + Services. Simple.

02870878244

PARTNERS

Highlighting the renowned reputation of our marketing events, our partners come from across the world of marketing – comprising some of the most respected and influential organisations within the industry.

Partners exhibiting with us

Stands 1144 & 2434

Stand 5010

Stand 1582

Stand 1142

Stand 1542

Stand 2186

Stand 1082

Stand 274, Seminar Theatre 23

Stand 480

Stand 832

Stands 1610 & 1614, Seminar Theatre 5

Stand 2000

Stand 1490

Stand 2061

Stand 1760

Stand 1492

Stand 1150 68

Stand 1766

Stand 2334

SHOW PARTNERS

Partners and supporters

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SHOW PARTNERS

Partners and supporters

70

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EXHIBITOR A-Z 1 Stop Data Ltd 1 Stop Data Ltd 3XP 360imagery 4net-technologies 800Comms by vServices 8x8 Absolute Signs & Graphics AccessVR Ltd Act-On Software Aculab Adenzo Adroll Adzooma Aeriandi AESIR Aesir AgentBase UK Sales Agent Register Aircall Akero Akkroo Allwag Promotions Alpha Card Compact Media Animmersion ANT Marketing Ltd Antalis Apteco Arise Virtual Solutions Inc. Ash TV Aspect Software Atol Business Solutions Ltd. Automation Ninjas Avaya Avizent Ltd Axon Garside Axonn Media AzteQ Solutions Ltd B2B Info Champions B2B Marketing Lab BAM Student Marketing Banana Apps Bee Social Marketing BIAB london (business in a box) Bigger Brigher Better Bigtincan Blotto Studio Ltd BlueToad Inc Boost Performance BPA Quality BPM Works Limited Brand Conversation Brand Recruitment Brandingmag BrightTarget (A Sidetrade Company) Britannic Technologies British Promotional Merchandise Association Buffalo 7 Bulk SMS Ltd t/a Voodoo SMS Business Film Booth Business Junction Business Owner Elevation Business Systems (UK) Ltd BuxUp Calabrio CallPage Campaign Monitor Pty Ltd. Canon Europe Capita

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Capstone Intelligent Solutions Captivate Presentations Ltd CC4Skype CDA CeeDoo Digital Celerity Messaging UK Ltd (Bulk SMS) CELUM GmbH Challenger Mobile Communications Chat Ninjas Chopras Ghana Limited Cirrus Response Ltd CIS Cision Citycom Technologies CLCA Call Direct ClickMeeting Clockwise Marketing CloudLead Cludo Cognism Collab Collier Pickard CommuniGator Companeo Compas Computech IT Services Computer Law Training Conduit Global Connect Managed Services Contact Careers ContactCenterWorld.com ContactOne Content 45 Content Guru Conversica Conversocial CORPDATA CrankWheel Creation Agency Creative Clinic Creditsafe CRMCS Cylo DAC Group Daktela Databowl DBS Data dc-activ Depositphotos DIABOLOCOM Dial Once Difference Corporation Different Dynamics Differentia Consulting Digital Doughnut DigiTechMark Ltd DIRECT SOLUTIONS Diverse Interactive Dixa DoWell Research Dynistics Dynomite Video Production Agency EAK Digital Eckoh plc Edge NLP Limited Ekomera Consulting Services Elation Experts Element 26

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Elephants Don't Forget Emailcenter UK LTD EMC Advertising Gifts Enable Technologies Ensize UK Ltd eSales Hub Esendex Ethos Voice & Data Limited everymessage Excelerate360 Ltd Exchange Communications Explainr Exposure Ninja Extensis ExtraMile Communications Ltd Fanbytes Fast Generations Ltd Feefo First Exhibition Services Ltd FIVE CRM Five9 Inc, UK Ltd FL1 Digital Flashbay FlexeStand FlexRM Limited Flockler fluffyegg.

FOAP Force24 Fourleaf FujiFilm Full Rotation Animation Fusion Analytics G-SMATT Europe G2 Crowd G3 Comms GamEffective GDPR Design Genesys Genii Ai GFM ClearComms Giant iTab Glitch Studios Gold-Vision CRM GoSquared Graydon UK Ltd Green River Media Grypp Corp Ltd. Guidebook Harvest Digital Headshed Heyware A/S Hospitality Finder ICA IDT Telecom Imagen imapt Impero Inap Inbenta Inbound Fintech Inbox Insight Infinity InfluencerDB Injixo Instant Magazine Institute of Sales Management Interactions Investis Investis Limited IPFingerprint IPIA (Independent Print Industries Association) iPresent Ltd IR iResearch Services Kingsline Solutions Ltd KJS We are Direct Mail Klood Digital Kluster Intelligence Kogan Page

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Landing Page Platform Landingi.com Lanyard Factory Limited Launchpad CRM Lead Forensics Lead Forensics Leadfeeder Learning Pool Lessonly Letterbox Distribution.com Liberty Williams Libris Unify Lightico Live & Wired LogMeIN td Loxysoft AB Lunar Animation Lusha Systems Ltd Luware UK Limited M12 Solutions MA Knowledge MailChimp Mailing Guy Ltd Maintel Marke Creative Merchandise Marketcolor Marketing & Creative Handbook Ltd MarketMakers Marstan Press Martech Alliance Maximum Network Solutions MediaBeacon Mediahawk Limited Mediareach Advertising Mediawide Ltd Meltwater Merit Display Ltd Metigy mkodo Ltd MOO Mot Juste Communication Services Motiv8 Training Motivus Consulting MRP MyLife Digital Natterbox Limited Nectar Services Corp.

Nemorin Creative Film & Video Ltd Nettl NetXtra Neuro-Insight NewBase NewBook CRM Nexsales Corporation Nivo Noetica Nominet NRG Digital Ltd NRICH by Natify OBRIEN DIARIES LTD. Occam Networks Ogury Oldfield On Brand ON24 OneTrust OnlyMarketingJobs.com Open Space Advertising Ltd Optimove OptiOp Quality Management Opus Telecoms Orange Punch Orangutan Orchard Resourcebase Ltd Oxford College of marketing Parkes Display & Expo Passle Pavilion Promotional PCI Pal UK Limited Pressenger Kft PFSweb Pink Lizard Promotions

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PIXAFUSION Digital Playou videos Pod Packaging PPC Stars Ltd PR in a Box Pragmatic Premier Choice Group Premier CX Prime Prospects (part of CMR Group.com Ltd) Print and Deliver Ltd Print Strategy Europe Pro-Active dataXchange ProcedureFlow Protocol Global Ltd Protocol Global Ltd Pulsar PushON Ltd Puzzel Qbase Data Services Ltd Quant Marketing Radioville Readpeak Oy Really B2B Red Banana Design Red Flag Alert Red Rabbit Productions RedPoint Global Refract Reputation.com Reviews Ricoh UK RIKA Digital RingCentral UK RMG Romanoff Consultants Sabio Sales Mastery Magazine Sales Office Sales Pitch Pro Salesbox CRM Salesframe SalesGym 360 SalesLevers SalesSeek SalesValue Sangoma Technologies SearchStar Seller Performance Ltd Sellsy Semafone Sendinblue Serenova ServiceNow Sesui - Cloud Communications Shipley Limited Shootsta Showell Showpad Simply Law Jobs Siteimprove Six Degrees Group Sleeping Giant Media Smart Cookie Media Smart Insights SmarterMe SnapCall Social Seeder Solar Communications SoPro - Social Prospecting Space Indent Spark response Spearline Spectrum Corporation Spitch Springboard Staffino UK Ltd Statwolf Stephen MS Lai & Co CPA Ltd Stickyeyes Stoke RIpley Creative StoryMe Video + Video Strategy

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StoryTEQ Stream Comms Ltd Successful Mindset for Life SuperOffice Software Limited Supersonic Playground SVM Global Synap Syntec CardEasy Talkative Telappliant Telekonnectors UK Limited Telsa Media Ltd TenFold TeraByte IT Limited The Animation Guys The Brilliant Bakers The Catalyx The Daily Sales The Digital Marketing Association The DMA The Film Yard The Forum The Institute of Direct and Digital Marketing The Marketing Pod The Next Big Thing The Professional Sales Association The Sales Rainmaker Theory Films Thinking into Results Tilkee topclick Total Marketing Solutions TRC Group Trina Wright Trip Builder TrueStory Trustpilot Tungate Group Turn2Coaching TwentyThree UK Contact Centre Forum UK Datahouse Ultimates Incentive Ultracomms Ungapped Ur Promotions LTD Valooto Vanessa Hunt Consulting Ltd VanillaSoft VAU Company Vericall Ltd Veritone Vertex Home Improvments VideoSmart Virada Training Visualsoft VoiceBase Voipswitch AG VOWLUME LTD Vox Digital VR/AR Association Vsynergize Vuelio Warners Midlands Plc Web Behaviour Specialists Web Behaviour Specialists Web Studio Lab Web Ventures Webcertain Group Ltd Webio Webmart Ltd Webworks Widen Will International Willow Group Exhibition Solutions Wing Lee Creative Ltd Workbooks Online Ltd Z-CARD Ltd Zoho Corporation Zoho Desk Zymplify

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FLOORPLAN Seminar Theatre 10

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OPENING TIMES Wednesday 21st: 10 am - 5 pm Thursday 22nd: 10 am - 5 pm

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Customer Experience Solutions Masterclass

2271

Artificial Intelligence Masterclass

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Outbound Made Smart Masterclass Outbound Acceleration Platform

2552 2550

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2356 Cloud Contact Centre Masterclass

2354 2350

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8x8 Speakers With Special Guests

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Realising The Customer Engagement Hub Masterclass

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Difference Corporation Masterclass

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Avoiding The Digital Marketing Trap Masterclass

1532

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Sales Growth Mastering Masterclass

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Smarter Approach To Digital Masterclass

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Actionable Advice On Integrated Digital Marketing Masterclass

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Marketing Automation Masterclass

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754 Digital Advertising Clinic

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Connecting With Customers Across Multiple Channels Masterclass

540

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Getting Personal With Data-led Digital Marketing

1041 1436

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High Growth Digital Marketing Masterclass

1131

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VISITORS ENTRANCE

VISITORS ENTRANCE

VISITORS ENTRANCE

75

Reimagine the customer experience.

Aspect ViaTM Customer Engagement Platform can help you create truly meaningful interactions.

Visit us at Stand No. 2400 for more information on Aspect Via™ or to book a 1-2-1 demo.

Complete our 5-Step Interactive profiling tool and receive your customised report to help meet your business challenges.

CLICK HERE

Customer engagement without boundaries. Limitless.

R E D B A N A N A D E S I G N .C O.U K

CO M E V I ST U S | STA N D N UM BE R 1 1 64

RED BANANA DESIGN WEB | BRANDING | PRINT | PRODUCT & PACKAGING

sales@redbananadesign.co.uk | +44(0)203 086 7768

59% more people would have read this ad if it was animated*

the

nimation uys

Want to ďŹ nd out how to make your marketing pounds work harder for you? theanimationguys.com | wecanhelp@theanimationguys.com

*Forbes 2016

SalesValue Sales content management made simple

Sales Content Management made simple with SalesValue Better

• • •

Activate content from all sales employees Inspire your sales team by intelligent knowledge sharing Content recommendations by context

Faster

• • •

Short time to value - almost no configuration and setup Not a new repository - we leave the content where it is Machine learning to automatically tag content

Simpler

• • •

Intuitive user interface Find what you need Focus on getting the job done

Start your free trial www.SalesValue.net

Mastering Language of Influence Today’s customers have limited time and attention, they make fast judgements and want to feel in control.

We can teach your sales and service teams about the power of ‘Language of Influence’.

This includes plenty of simple, authentic ways to engage and influence today’s demanding customers.

For example: ‘Conscious’ questions to engage Seven aspects of voice The psychology and power of each word Positive self-talk and the impact This leads to increased confidence, productivity, satisfied customers and less complaints.

Contact Debbie Barrow on 0845 450 7025 or debbie.barrow@virada.co.uk www.virada.co.uk

Visit us at stand 2012

Enhance your call centre and accomplish personal service through your website, face-to-face, page-by-page, completing the sale using your existing phone system and infrastructure.

Web-chat Voice and Video Calling Cobrowsing

Visit talkative.uk to learn how to greet customers in your website with voice, video, chat & cobrowsing and convert your website visitors into customers.

Mastering Sales Growth Masterclass.

Helping you meet your growth aspirations.

Elation Experts are a team of the UKs most powerful business growth experts. They work with ambitious businesses to help them really exceed even their own expectations.

Getting truly great results requires a really great quality approach – which is why Karen Dunne-Squire, Creator and Owner of Elation Experts created The Growth Framework.

The Growth Framework is a proven tool that will allow any business to quickly identify where it’s gaps in sales performance are and, most importantly plug them.

As well as providing insights into what you need to do to really impact performance quickly The Growth Framework provides a suite of training and planning tools that will give you the skills to implement the change required.

Businesses across the UK have experienced transformational change through adopting the principles within the framework.

Do you need better training? Better management?

Better business process? Let The Growth Framework show you the real truth so you can experience genuine sales success.

“ Karen and her team have looked at every aspect of our business from a customer’s first contact with us right through to customer service from an after sales point of view. As a result not only have we increased our lead conversion rate we now have happy customers right the way through the sales process . . . . I dread to think where we would be now without Elation, they have made a huge impact on our business, sales are up as is our net profit - what more could a business want? A massive thank you to Karen and her team.”

SIMON LIPETT - OWNER OF BRISTOL BIFOLD

“ Karen’s training with the team has had a massive impact on performance and productivity.”

INDRE MORKUNIENE, CONSTRUCTION SUPPORT

“ Elation have taken the time to understand us, our value and culture and have delivered far more than we could have hoped for. I am more than happy to recommend them to any organisation wanting to increase their sales and build long term stable relationships.”

SUE TUMELTY - MANAGING DIRECTOR, HR DEPT.

KEYNOTE SPEECH

BUILD A SALES SUPER POWER HALL 2 THURSDAY 22ND 11:00AM Having a sales function that delivers consistently is the pre-occupation of all winning businesses. Without a high performing sales team, it’s impossible to truly achieve your growth aspirations. From recruitment to retention this seminar will walk you through the steps to building and manage a truly exceptional team. Whether you’re a business owner, senior manager or a driven sales professional this presentation will guide you to the techniques for exceptional performance.

WORK SHOPS

MASTERING SALES GROWTH MASTERCLASS STAND 1722 WEDNESDAY 21ST

MASTERING SALES GROWTH MASTERCLASS STAND 1722 THURSDAY 22ND

10:45 Crack your Conversion Challenges

11:30 Crack your Conversion Challenges

11:45 Unlocking the Hidden Revenue in Your Business

12:15 Unlocking the Hidden Revenue in Your Business

12:30 Accessing Your Teams True Potential

13:00 Accessing Your Teams True Potential

14:15 Crack your Conversion Challenges

14:15 Crack your Conversion Challenges

15:15 Unlocking the Hidden Revenue in Your Business

15:15 Unlocking the Hidden Revenue in Your Business

16:15 Accessing Your Teams True Potential

16:15 Accessing Your Teams True Potential

VISIT US ON STAND 1722 TO PLAY OUR CRACK THE SAFE GAME AND FIND OUT MORE ABOUT US!

STAND

1722

Telephone 0117 965 2189 • Email team@elation-experts.co.uk • www.elation-experts.co.uk

From

EMPLOYEE to

CUSTOMER The experience is everything

X Series

Booth 2140 More intelligent interactions between your employees and customers.

AVAYA. LEADING BUSINESS

COMMUNICATIONS FOR THE

DIGITAL

Avaya solutions are used by: of all Fortune 500 companies.

Hotels, insurance companies, banks, airlines, healthcare, educational and government institutions.

WWW.AVAYA.COM #ConnectWithAvaya

is number one in: Worldwide contact center and unified messaging, SME telephony, voice maintenance and voice support services.

Come and visit us at

STAND 1090 to find out more

As experts in all aspects of marketing and communications recruitment, we do the hard work, so you don’t have to.

Are you currently looking to expand your marketing team?

We’ve got a special retained recruitment offer available for the Marketing Expo 2018

01223 242423

info@brandecruitment.co.uk

www.brandrecruitment.co.uk/expo2018

Where is your business now and where do you want it to be?

Outperforming the market: Evolve

proposition

Good performance:

Predictable revenue growth

Strong

Review proposition and create demand generation strategy to strengthen position

Partial risk: Prompt review of proposition and demand generation strategy to improve position High risk: Urgent review of proposition, demand generation strategy, sales management process and cost of sales

Boost Performance Call 0203 740 4074 to arrange an exploratory meeting, confirm strategic priorities & desired outcomes

Weak Profitable revenue growth

Unsatisfactory Tel: 0203 740 4074 Email: contactme@boost-performance.co.uk www.boost-performance.co.uk

Satisfactory Improving Customer, Partner & Shareholder Value

Stand: 1356

Social Selling & Lead Generation March 22nd, Theatre 16 14:45 - 15:15

We innovate We arebrandfocused We are ideas driven We create solutions We are Spark Ideas driven contact centre and eCommerce services to help brands and retailers grow www.sparkresponse.com

Business Lists

Accurate, detailed, up to date AND GDPR safe to use.

Right Person, Right Job, Right Place stan 108 d 2

For the best direct marketing results

25 YEARS

01626 777 400

sales@corpdata.co.uk www.corpdata.co.uk

ALWAYS UP TO

DATE

The most effective customer experience and payment solutions for today’s contact centres.

Deliver experiences your customers want using IVR, natural language, self-service, live help, Chatbots, AI and PCI DSS secure payments.

To find out how, come and talk to us about the Eckoh Customer Experience Portal.

2018 & 2017

Winner: Payment Innovation of the Year

Contact: Call: 08000 630 730 Click: tellmemore@eckoh.com Visit: www.eckoh.com

Your complete solution for genuine business reviews & insight

Collect Customer Reviews

Enhance Every Customer Journey

Unlock Valuable Data & Insights

Speak to one of our experts today, to learn more about how genuine Feefo reviews and our award-winning platform can transform your business!

Boost Sales Potential

Growth With Global Partnerships

Visit us at

Stand 1220

sales@feefo.com | 0203 362 4209 | feefo.com

Plan, monitor and evaluate all your marketing in one place 3 Dreading this year’s budget?

3 Reporting too time-consuming?

3 Forecasts difficult to update?

www.compas-cloud.com

Come and see us on Stand 520

Heyware is proud to present an industry-leading contact center executive Mr. Rolf Adamsen Join our special session at the exhibition and listen to one of the contact center world leading Executives, Mr. Rolf Adamson, speaking about

How high performing organizations increase CSAT and reduce costs Get insights into how high performing, customer centric organisations work with quality and knowledge processes.

These processes ensure consistent high levels of Customer Satisfaction as well as provide insights into the drivers of business performance.

Turning a touchpoint into listening posts is crucial for companies who want to achieve consistent high Customer Satisfaction. You will get practical, hands-on examples of how to approach implementation of effective quality and knowledge processes.

The session will take place at the Seminar Theater 10 - Wednesday at 11.00 - Thursday at 12:30

Fanatic about quality makes us the #1 contact center quality assurance software

Rolf Adamson, 44, is currently Senior Vice President of the largest Danish telecommunication company, Yousee.

His background includes a former position as Regional Director of Central Europe at the global consulting company COPC Inc. and several top management positions within the contact center industry.

YOU WILL FIND US AT BOOTH NO. 2254 Heyware A/S | Karlslunde Strandvej 76 | DK- 2690 Karlslunde | www.heyware.com

The leading call intelligence platform

Do you want your digital marketing to generate more sales calls?

35%

Start a conversation with us today at stand 1332 Infinity connects your digital strategy to drive sales, on and offline

Sales data Your customer

Visit website

Make a call

Infinity platform

Keyword level tracking

0808 223 0801 infinity.co

Call operator

Marketing data

CRM system

Confairmed sale

Measure cost per sale

Create happier customers.

With injixo – powerful and easy-to-use cloud WFM software.

Forecasting Scheduling Multi-skill/-channel/-site Real-time management and more

Our clients do more business and create happier customers while lowering costs and reducing effort for planning in the contact centre.

For more information on workforce management visit www.injixo.com

DO BETTER WORK Lessonly is call center training software that drives agent consistency, engagement, and productivity.

38% 100+ 67%

Directly drove 38% higher NPS scores, resulting in a drastically improved customer experience.

Ibotta uses Lessonly alongside Zendesk to empower 100+ remote agents.

FiscalNote reduced ramp time by 67% and increased employee productivity by 40%.

Take a tour today at Lessonly.com or meet us at booth 2110.

The internet landscape is changing around us. Make sure you and your clients continue to stand out.

THE ERA OF THE .BRAND Names such as .bentley, .gucci and .microsoft are already leading the way, taking advantage of the power of branding to the right of the dot. Get ahead of your own competitors and talk to Nominet today about how we can support you in offering this .brand service to your clients.

Contact us: 01865 332280 services@nominet.uk www.nominet.uk/services

Visit us at stand 524

Want to crush your 2018 sales Quota?

Arm your sales team to hit their targets!

FIRE

AIM (Stay away from the time-killers)

RELOAD

(Avoid Gatekeepers, VMs, IVRs) TM

TM

(rightleads.io)

AI-powered, curated leads 100% Relevant. Actionable. Accurate.

(voicereach.us) Cloud-based, parallel dialer 8X decision-maker conversations

(Don't let ADHD disrupt you)

Closed Loop Sales Process Gamification and Lead Nurturing Built for teams. Perfected by pros

Improve sales efficiency, boost sales rep motivation and drive down costs with our end-to-end B2B demand generation solutions.

Booth #1746

The choice of Industry Leaders We are looking for Agency Partners for the UK & Europe - Contact sales@nexsales.com

www.nexsales.com

Award winning provider of secure payment solutions for organisations taking Cardholder Not Present (CNP) payments.

PCI Pal is a suite of solutions designed to help run your customer contact operations in adherence with the Payment Card Industry Data Security Standard (PCI DSS).

SO WHY CHOOSE PCI PAL? True cloud technology that’s globally accessible

Multi-award winning technology and customer experience

Contact centre specialists experienced in providing solutions across a wide range of verticals

Vendor agnostic for ease of integration and deployment

CONTACT US

www.pcipal.com

+44 207 030 3770

info@pcipal.com

Make Your Employees Experts Faster and Reduce Training and Mentoring by 50 - 90% Efficiency is key to running a call center. Increasingly, call centers are turning to ProcedureFlow as their next generation knowledge base with its ease of use and unparalleled navigability - driving down training costs and preventing costly quality missteps. ProcedureFlow has everything you expect in a call center knowledge base, including guided problem solving, self learning, content management, social collaboration, secure cloud access and more.

For more information contact sales@procedureflow.com 1 888 827 3918 www.procedureflow.com

SEIZE THE DATA At Quant, we use advanced modelling, analytical and data visualisation techniques to develop and run global CRM and loyalty programmes.

Our approach is to derive insight and enhance understanding of your customers’ behaviour – so you know what drives them, what attracts them and what keeps them loyal.

Look at what we have achieved with some of our clients at www.quantmarketing.com and give a call to Elena Zenina, our Commercial Director.

Quant Marketing 020 7836 5656 Quant Marketing, Golden Cross House, 8 Duncannon Street, London WC2N 4JF www.quantmarketing.com

Visit us at Stand 482 Turn Customers into Brand Champions Boost star ratings. Gain insights. Drive revenue.

Listings

Social Surveys

Insights

Reviews

uksales@reputation.com 0800 066 4781

Our platform helps you capture and enlist the Voice of the Customer to deliver an exceptional Customer Experience.

Visit our stand 1116 for a Live Demonstration

TH E N E XT I M PO RTANT SALE S STE P I S TH E J U M P I NTO VI S UALS THAT S E LL www.foap.com

Your buyer has changed.

Have you?

Visit our BOOTH #1730 and learn how the best buyer experience wins.

End-to-End Predictive Customer Acquisition

A global provider of predictive customer acquisition services

Our clients rely on us for multi-channel Account Based Marketing solultions

TO LEARN MORE marketing@mrpfd.com

www.MRPFD.com

We operate in 100+ countries, 20+ languages with 600 employees out of 10 global offices

Take Action With Analytics

Take Action With Siteimprove’s all-in-one platform, keep a constant pulse on website data and measure what truly matters With Analytics to your organisation.

With Siteimprove’s all-in-one platform, keep a constant pulse on website data and measure what truly matters to your organisation.

Stand 1884

SUCCESS COACH FOR WOMEN

Working with W O M E N who want to G R O W

Delivering & Coaching World Class cutting edge strategies that will...

Contact me today

 GROW YOUR BUSINESS ACHIEVING AMAZING RESULTS

OR

 GET YOU THAT AMAZING JOB YOU DESERVE WHEN YOU WANT IT

to book your...

FREE

Achieve Amazing Business GROWTH Discovery Session

FREE

OR

Get That AMAZING Job YOU Deserve Discovery Session

 +44 (0)7766 294 767  trina@trinawright.co.uk  www.TrinaWright.co.uk

V 4

r 35 EEape d #2 FRte P tan hi s W on us

it is

PCI DSS solution for Contact Centres & Call Recording

• DTMF touchtone card payment solution • Customers enter their card numbers using the keypad of their phone

• Mid-call / live in conversation with the

agent + customer self-service Autopay (IVR)

• De-scopes your contact centre environment from PCI DSS controls

• Helps with GDPR compliance • Cloud, or Hybrid (partially on-premise) managed service

• Call recordings can be full length • Easy PSP & CRM integration

From

See video demo at www.syntec.co.uk

5683 9987 4322

w syntec.co.uk t 020 7741 2000 e sales@syntec.co.uk

@synteccontact

Personalize the Buyer Journey and Accelerate Sales Guide

Generate & share relevant content

Engage

Provide a rich interactive customer experience

Insights

Track & drive success

Visit us at

Booth #1970

to see a live demo

MEASURING SUBCONCIOUS RESPONSES TO DRIVE COMMUNICATION EFFECTIVENESS

ACTIONABLE ROBUST INSIGHTS FOR BRAND AND MEDIA OWNERS • • •

Unique brain imaging technology Steady State Topography Quant methodology conducted in an everyday setting Delivering second by second insights in real time

www.neuro-insight.co.uk 0203 735 8154

•

Combining leading edge Neuroscience with practical actionable advice

•

Worldwide service from our London, New York and Melbourne offices

Shazia Ginai (Head of business development) sginai@neuro-insight.co.uk

The Conversational Middleware Company

If customers don’t even call their Mothers anymore but

are messaging them instead Do you really think they want to call your

business‌

Make it easier to intelligently engage with customers and them with you!

Come talk to us a stand

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Blended AI Driven Conversational Engagement by

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Be Ready to Throw Away your Perception of the Norm

The speed of the world is changing and the breaking of the old order has gathered momentum in technology, politics and society. But we still remain stubbornly in human bodies for now!

When A.I. finally gets a grip, it will close the loop between technology and the uptake of information. Everything digital will move to its logical outcome in an unswerving logical blip.

Until that point, we will have to remain promoters of free-thinking and the idiosyncratic in our marketing thoughts. Everything from ideation and brand identity to digital marketing or product sourcing. As long as you or your customers love it, we are justifying our collaboration.

Come and talk to us on stand 1180 Tel: 01438 750333 | Email: info@winglee.co.uk | www.winglee.co.uk

THE LOYALTY AUDIT How effective are your sales promotions, incentives and loyalty programmes?

How do you measure the ROI and over what time period?

If you have been deploying short term tactical incentives for a while, do you know if they are really effective? Or do they just produce a a short spike in sales and then everyone returns to their old habits?

Are your incentives and promotions really driving a change in customer behaviour?

Finally, and mostly crucially, do you understand what your customers think of your efforts? Are you actually rewarding what they value or just giving stuff away?

We are offering a 20% discount to all visitors at the B2B Expo. (Code: B2B860) Find out how loyal your customers are.

MORE INFORMATION Visit us on stand 1460 to find out more.

Call us on 01844 208180.

Visit www.streamcomms.com/B2Bexpo2018 to view further information on the loyalty audit.

Take Control of your Call Centre

Technology is constantly evolving, as online commerce continues to grow, the call center is often the first point of contact your customer encounters. A great call center is the first step in great customer service.

Sangoma’s PBXact phone systems are the perfect tool to help you build your call center and give you an edge on your competition.

Call Processing

Monitoring

IVR / Call Queuing / Time Conditions / Outbound

Real-time Call Metrics / Phone Apps

Customer Experience

Extras

Announcements / MoH / Queue Call Back

Appliances / Gateways / SBCs

The Agent

Reporting Historical Analysis / Recording Reports

Desktop Integration / IP Phones / Phone Apps

Call to Request a Free Demo www.sangoma.com

+ 44

(0) 1344 269220