Using the Realwear Headset to Contact the Community Nursing team
User Guide for Care Homes
1. Switching on the Realwear Device
On the front of the Realwear headset, press and hold down the power button until you hear the startup sound and the light at the side of the button flashes green.
Wait until you see the home screen appear
2. Joining a Call
From the Home Screen ( “Navigate Home” if not on the home screen) open the Collaborate app: “Collaborate” . Then “Calendar” when you see the screen below.
i. “Calendar”
On the Calendar screen find the meeting you want to join and “Join Meeting x” (where x is the meeting number). In the example below, to join the Realwear Headset Call you would say “Join Meeting 1”
Wait for a nurse to join the call who will admit you into the call.
3. In Meeting Commands
When you have joined the meeting, you can use the following commands:
Spoken Command What this does Zoom Level (1 to 5) Zooms the Camera in and out
“Flashlight On”/ “Flashlight Off” Turns the Flashlight on/ off “Mute Mic” Turns of microphone so other person on call can’t hear you
“Thermal On”* / “Thermal off”
If you see this command, you can switch over to the thermal camera to view the temperature of an area.
“End Call” (say it twice to confirm) Ends the call
* If you do not see the command listed your headset does not have this capability.
4. Maintenance of the Headset
6.1 Checking and Charging the Battery
The battery in the Realwear headset should last a full day on a full charge, however there are factors that will affect this for example if you use the flashlight for extended periods. If you forget to switch the device off after use this will deplete the battery faster.
Press the battery status button to check the battery charge level. Note: A full charge is indicated when the four LEDs illuminate.
If the battery is depleted, please charge following the instructions below
Lifting the flap behind the battery with the USB symbol printed on it ( ) reveals the charging port for the device. Using the supplied USB C cable plug the smaller end into this charging port and the larger end into the supplied plug.
6.2 Cleaning the Headset
Follow these instructions for cleaning the different areas of the headset:
• The Navigator 500 is water resistant so cleaning with a damp cloth and mild soap is appropriate. Ensure that all covers are firmly secured when cleaning. The device should never be submerged.
• You may also use isopropyl alcohol wipes to clean and lightly sterilize the hard surfaces of the Navigator 500. Dry surfaces or simply allow to air dry.
• Display and Camera glass: Use a standard micro-fiber cloth to wipe off glass parts. You can use screen cleaner to enable the sharpest possible images.
• Workband (fabric head strap): The RealWear Workband is purpose-built for all day comfortable use with the Navigator 500. The Workband consists of a rear, adjustable strap that fits most head sizes, includes built-in clips for easy attachment to the device, is PPE friendly, and is washable.
• Battery: Should the battery become dirty, clean with a dry cloth alone or in combination with alcohol. If dirty, they may be cleaned with cloth, cotton swaps, toothbrush, and alcohol if needed. The contacts should not corrode. If the battery appears as all damaged, the battery will need to be replaced immediately.
• Battery: The battery must always be kept dry. An indicator on the battery housing will turn red if exposed to excessive moisture. If the indicator is red, the warranty is voided, and the battery should be immediately disposed of properly.
5. Troubleshooting
❖ I’m/ the care home resident is unable to hear the nurse when using the headset
❖ The nurse on the other end of the call is unable to hear what the patient is saying
The headset has noise cancellation enabled on the microphones so that it can hear what you are saying when issuing commands in noisy environments. This can be switched off so that the noise in the room can be heard by the remote person. To do this press the action button on the side of the headset (larger black button next to the power button). You will then see a message "To end noise capture press the action button". Press the button again when you wish to issue a command.
If pressing the action button executes a different command, e.g. taking you to a different screen then you will need to assign the command to the button first by following these instructions:
From the home screen:
"My Programs" "My Controls" "Action Button" "Noise Capture"
❖ I can’t remember all the commands to use whilst I’m on a call
Any words you use on screen during a call should issue a command. If you see the "More Options" command this will bring up more commands that you can issue. Similarly, "Show Help" will tell you how to progress. There is a list of commands in the Quick start guide.
6. Support
If the user guide does not answer your questions, please contact:
Email: Stephen.woodford@nhs.net
Call: 07796262418.
Chat with me on Teams: https://teams.microsoft.com/l/chat/0/0?users=stephen.woodford@nhs.net