“Superb Service and one of the best things we put in place, better service for agents/landlords and the video triages save high call out fees on the simple fixes. [The service] Takes the pressure off staff as well and a very reasonable price.”
Andy Dillon, Director of Urpad
Serving over 400,000 propertiesnationwide,PropCallhelps property managers achieveworklifebalancewhileensuring exceptional service for tenants.
PropCall are an award winning team of property managers dealing with your out of hours and overflow calls. We are not just an answering service!
We are based out of Manchester and all of our call agents work from our HQ in Old Trafford.
We do full triage with tenants, including video calls, and can instruct your preferred contractors on your behalf (we also have our own in case you need a backup).
PropCall currently manage over 400,000 properties across the UK.
Answer calls in your company name
Follow your pre-agreed processes with every call type
Our Property Managers will triage and troubleshoot maintenance issues and emergencies
Use our video triaging tool to connect with tenant’s camera phone to further triage an issue
Use your preferred contractors to attend to issues
Provide a network of contractors at your disposal should your contractors not be available
Giving YOU the ability to offer superior support to your clients 24/7 365 days ALL Calls answered; evenings, nights and weekends Christmas and all Bank Holidays Included at no extra cost Breakdowns provided of each call/incident and time spent managing on your behalf Daily and Monthly reports provided to give you full visibility on your account so you can provide full details to your landlords/clients
We Pick Up So You Can Power Down
We Answer. They Stay. You Sleep
We take on all on-site emergencies from triage to action
We simplify seamless message taking
Our experienced team will make the right calls and decisions for you
Our management team have many years of property experience
Saving £££’s our clients find a genuine return on investment no matter the size
Trusted to deal with our clients end customers
Our skilled team ensure smooth operations across your portfolio
Your reputation is protected
Your responsibilities to those you serve are met, day or night
Award winning property management services
SMS, WhatsApp or Email
Supports all major mobile browsers
No need for an app
Ability to use a LIVE pointer on a LIVE stream to help navigate the tenant
Draw on images with pointers, arrows and text
Save images for reporting and future reference
Remote assistance software allows you to share screen to all devices
Remote Zoom
Ability to extract data from images - VIN, BARCODE, Model no.
Saving £££’s to help stop emergency call outs
We instruct emergency contractors on less than 5% of calls taken
Real Property Managers. Real-Time Call Handling
We Answer. You Grow
Professional Call Handling at a Fraction of the Cost
We understand that our clients have differingneeds across the property sector, and so we can tailor a package to suit YOUR portfolio size and requirements
100 minutes from £239+VAT* MOST POPULAR
Minutes used figures will be based on time spent handling inbound calls, making outbound calls and utilizing remote video assistance to support callers and solve issues
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* Set up on-boarding fees applicable 9am 5pm
Minutes
100 minutes from £149+VAT*
