PropCall

PropCall, is a UK-based provider of specialist, award winning, out-of-hours call handling for residential estate & letting agents, student, social housing, local authorities and block management companies — We currently support organisations such as Sage Homes, Belvoir, Martin & Co, Chestertons and the John Lewis Partnership, helping to manage 400,000+ properties nationwide. We act as an extension of your team, answering tenant calls 24/7 in your name and reducing unnecessary callouts through intelligent triaging, including smart video diagnostics. How our service helps: Lower operational costs by reducing avoidable emergency callouts⬇️ Lower carbon emissions through smart video triage and efficient contractor coordination? We use your preferred contractors or our trusted network? You maintain full control with detailed reports, 30-day call recordings, and contractor / CRM integration?️ Improve tenant satisfaction and company reputation with 24/7 UK-based response in your organisation’s name (even advertise 24/7 contact)⬆️ Improve staff satisfaction by removing the stress of having to deal with out of hours calls⬆️ UK-based team of trained property managers? Calls answered in your company name with pre-agreed instructions & procedures ? 30-day call recordings for accountability?️ Out of hours and day rates available? Block Management specific rates?