Comprehensive Daytime Property Management FRONT-LINE
"Having used PropCall now for over 3yrs we are extremely happy with the reliable, expert service received, especially as they understand our property management requirements. Having been recently named as one of the most trusted agents in the East of England, tenant & client satisfaction are incredibly high on our list of priorities, and the team at PropCall manage our out of hours enquiries exceptionally, with the same level of care our own property managers do, a truly welcome extension to our company."
Natasha Kendle MARLA, Manager Residential Lettings Beresfords
We Answer. They Stay. You Sleep
FRONT LINE
This is our most comprehensive Daytime service and was designed to work in conjunction with your chosen CRM. PROPERTY MANAGEMENT
Our dedicated resource service for your daytime property management will add extra ‘hands-on-deck’ , to support with tenant and contractor liaison, job scheduling, maintenance triage and much more. By removing the ‘front line’ tenant issue management from your property management team, it will provide you more time to deliver a better quality higher level of service to your clients.
All outbound and inbound calls & emails answered 9am - 5pm Mon-Fri
24/7 cover included for the first 3 months*
React and reply to any incoming maintenance tickets on your FixFlo/CRM
Triage and trouble shoot the issue, using our video triaging tool where necessary
We’ll escalate to your Asset Managers
Log all calls via your FixFlo/CRM for complete visibility
Arrange contractor call outs if necessary
Confirm attendance with both tenants and contractors
Follow up with contractors for feedback and reports
Reach out to tenants after completion of work to ensure satisfaction
Work on any compliance tasks like Gas Safety Certificates (CP12), EICRs
Provide complete call/job reports for you, and your Landlord’s records
A member of the team will be part of regular meetings to stay up to date on everything that’s happening with the business as well as take on feedback to further improve the service
Enquiry Capture Call Triage & Escalation
Remote Video Assistance Contractor Management
Compliance management
Your Tenants Deserve the Best. So Do You
REMOTE VIDEO ASSISTANCE
SMS, WhatsApp or Email
Supports all major mobile browsers
No need for an app
Ability to use a LIVE pointer on a LIVE stream to help navigate the tenant
Draw on images with pointers, arrows and text
Save images for reporting and future reference
Remote assistance software allows you to share screen to all devices
Remote Zoom
Ability to extract data from images - VIN, BARCODE, Model no.
Saving £££’s to help stop emergency call outs
We instruct emergency contractors on less than 5% of calls taken
Real Property Managers. Real-Time Call Handling
FRONT LINE COSTS
WHY CHOOSE PROPCALL
