Supported Housing & Block Management
24/7 Property Call Handling Done Right. -
Stress Free Property Management Starts Here
OUR CLIENTS WE WORK WITH
WHO ARE PROPCALL?
We are an award winning out-of-hours call handling service, supporting over 400,000 properties nationwide, PropCall helps property managers achieve work life balance while ensuring exceptional service for their tenants.
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WHAT WE DO
Answer calls in your association, authority or company name
Follow your pre-agreed processes and preferred contractors with every call type
Expert Property Managers triage and trouble-shoot maintenance issues and emergencies
Use our video triaging tool to connect with tenant’s camera phone reducing call-outs
Provide a network of contractors at your disposal should your contractors not be available We Pick Up So You Can
IN SHORT
Lower operational costs by reducing avoidable emergency callouts
Lower carbon emissions through smart video triage and efficient contractor coordination
Ensure SLA-compliant response from a UK-based team of trained property managers
Maintain full control with detailed reports, 30-day call recordings, and contractor integration
Improve tenant satisfaction with 24/7 UK-based response
Support ESG and sustainability goals by reducing resource wastage
Improve staff morale and retention adding to your overall efficiency
By using PropCall, Keatons made an estimated annual saving of over £25,000 for their landlords, by preventing unnecessary contractor dispatches and emergency call-outs
REMOTE VIDEO ASSISTANCE
SMS, WhatsApp or Email
Supports all major mobile browsers
No need for an app
Ability to use a LIVE pointer to help navigate the tenant
Draw on images with pointers, arrows and text
Save images for reporting and future reference
Remote assistance software allows you to share screen to all devices
Remote Zoom
Ability to extract data from images - VIN, BARCODE, Model no.
Saving £££’s to help stop emergency call outs
We instruct emergency contractors on less than 5% of calls taken
“Amazing professional service! They are such a great asset to my team and certainly make our jobs easier handling our calls both in as well as out of hours. The staff are really friendly and are happy to help us which what makes PropCall stand out from the rest. Would absolutely recommend!"
L Parkinson