Logistics & Materials Handling July 2015

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inside VOL45 ISS3 JULY 2015 Warehousing Lift and Shift Lighting Safety

THE BEST SEAT IN THE WAREHOUSE TMH0696 Logistics cover_8FBRE.indd 1

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This issue July 2015

Asset Management Redefining field services

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inside VOL45 ISS3 JULY 2015 Warehousing Lift and Shift Lighting Safety

contents

supplychain

04 Bulletin Board

CROWS shipping platform

New distribution centre consolidates supply Transport company cautioned over underpayments

12

‘Murder ship’ subject to inquest 05 Warehousing Raising a glass to improved efficiency

THE BEST SEAT IN THE WAREHOUSE TMH0696 Logistics cover_8FBRE.indd 1

2/06/2015 3:43 pm

The new Toyota 8FBRE sit-down reach forklift series offer efficiency, operability, safety and productivity all rolled into one.

Smooth, precise and highly manoeuvrable, the new 8FBRE is completely programmable for optimum performance, with an integrated sideshift for fast and easy sideways adjustments, lift heights of up to 8.5 metres, and easy access for servicing. With its ergonomic cabin, fingertip lever controls and adjustable floor and steering console, the Toyota 8FBRE gives driver’s the perfect position to make work safe and comfortable.

So for the best seat in the warehouse contact Toyota Material Handling on 1800 425 438 or visit online at www.toyotamaterialhandling. com.au

08 Lift and Shift Konecranes ensures smooth relocation Toyota’s BT walkie stacker 10 Lighting CXB high-bay lights 11 Safety Boots for the airport

ASSOCIATE PUBLISHER: Martin Sinclair e martin.sinclair@cirrusmedia.com.au EDITORIAL CO-ORDINATOR: Ben Hagemann t 02 8484 0884 e ben.hagemann@cirrusmedia.com.au GRAPHIC DESIGNER: Dave Ashley t 02 8484 0710 e david.ashley@cirrusmedia.com.au KEY ACCOUNT MANAGER: Tim Richards t 02 8484 0829 e tim.richards@cirrusmedia.com.au QLD ADVERTISING MANAGER: Sharon Amos t 07 3261 8857 m 0417 072 625 f 07 3261 8347 e sharon.amos@cirrusmedia.com.au PO Box 3136, Bracken Ridge, Qld 4017 PRODUCTION CO-ORDINATOR: Mary Copland t 02 8484 0737 e mary.copland@cirrusmedia.com.au All rights reserved. No part of the publication may be reproduced or copied in any form or by any means without the written permission of the publisher.

ISSN 1832-5513 Copyright Cirrus Media. Published by Cirrus Media. (ABN 80 132 719 861) Tower 2, 475 Victoria Avenue, Chatswood, NSW 2067 Australia Locked Bag 4700 t 02 8484 0888 f 02 8484 0633. Printed five times a year, Logistics & Materials Handling is inserted in the February, April, July, September and November 2014 issues of Manufacturers’ Monthly, FEN, Australian Mining, Food, and PACE magazines with a distribution of 14,901.

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July 2015 Logistics&MaterialsHandling | 3

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bulletinboard LOGISTICS AND MATERIALS HANDLING NEWS FROM AUSTRALIA AND AROUND THE WORLD

New distribution centre consolidates supply Diageo Australia has been

have enabled Diageo to bring dis-

awarded the 2015 Smart

tribution back in-house rather than

Award for Excellence in

having to outsource to third party

is its ability to immediately transfer

pallet movements per hour.

A key benefit of the new system

Manufacturing Supply Chains for

logistics providers, simply by build-

stock from production straight into

its new distribution centre (DC) in

ing a new DC which consolidated

storage for order readiness.

Huntingwood, Sydney.

their two Sydney facilities into one.

The DC, which sits alongside

The new DC features a Dematic

“Over the past few years, there has been a general trend among

Diageo Australia’s primary manu-

ColbyRACK custom designed 31

retailers and liquor distributors to

facturing site in Huntingwood,

metre high-bay storage system.

reduce the level of stock they are

has the capacity to store 26,000 pallets of Diageo products.

Diageo manufactures and

The six-aisle, double-deep, stor-

deliveries,” said Joe Russo, Supply

26,000 pallets, more than doubling

Director, Diageo Australia.

supplies liquor to retailers and

the DC’s capacity from 10,000

suppliers including Woolworths

pallets.

and Coles.

Its new ‘One Touch’ supply chain has delivered efficiencies that

holding and to expect ‘just-in-time’

age system provides capacity for

The new warehouse is serviced by six Dematic RapidStore cranes, capable of handling around 110

“It was therefore critical for Diageo to upgrade our supply chain to ensure we were capable

The new distribution centre uses Dematic ColbyRACK.

of meeting our customers’ needs.”

this project also reflects Diageo’s

tralian manufacturing operations

“The $21.5 million investment in

commitment to keeping our Aus-

local.”

Transport company cautioned over underpayments A Melbourne transport company which was formally cautioned last year after short-changing its staff thousands of dollars now faces enforcement action after admitting further underpayments.

Three suspicious deaths occurred on the Sage Sagittarius in 2012.

The Fair Work Ombudsman has taken a dim view of the

‘Murder ship’ subject to inquest

further workplace contraventions

Foul play has been suspected as

long distance trucking business

Another 22 days later a Japan-

and requested Dandenong-based

the cause of deaths aboard the

ese supervisor named Monji died

Logistics 1 Pty Ltd to enter into an

notorious ‘murder ship’, MV Sage

after he was pulled into conveyor

Enforceable Undertaking.

Sagittarius.

machinery on the ship while in

The bulk handling coal ship and

Logistics 1 short changed staff almost $25,000.

Last year, the company

Japanese waters, however this

received a Letter of Caution after it

oural change and future compli-

alerts for the Road Transport (Long

its crew have been the subject of

death will not be a primary focus of

was found to have short-changed

ance with workplace laws.

Distance Operations) Award 2010.

an inquest into two deaths that

the inquest.

41 staff a total of almost $25,000.

occurred on board in Australian

The court heard that the captain

Despite being educated previ-

Logistics 1 will provide a written

The company has also agreed

apology to staff for its behaviour

to report back to the Fair Work

waters, an inquiry which on the first

of the ship, Venancio Salas Jr.

ously about its workplace obliga-

and give a commitment that it will

Ombudsman on the systems and

day has heard evidence of gun-

was accused of selling firearms to

tions, the Fair Work Ombudsman

not happen again, and commis-

processes it implements to ensure

running and homophobic bullying.

the crew, according to Australian

received another request for

sion workplace relations training

future workplace compliance.

Federal Police.

assistance from a Logistics 1 em-

for its managers and engage an

ployee in January, who was also

external professional to review

Three suspicious deaths have occurred on the ship since August

An anonymous crew member

30 2012, when chief cook Cesar

said the captain “openly berated”

found to have been underpaid

its pay practices over a two-year

Llanto vanished overboard about

crew members who declined to

more than $2300.

period.

800km north of Cairns.

purchase weapons, and other

“Unfortunately the company

The Enforceable Undertaking

Enforceable Undertakings were introduced by legislation in 2009.

“We use Enforceable Undertakings where we have formed a view that a breach of the law

Fifteen days later chief engineer

crew members bought the guns to

failed to learn from its earlier mis-

also requires the company to

has occurred, but where the

Hector Collado, a maritime worker

stay in the captain’s “good books”.

takes,” Fair Work Ombudsman

use the Fair Work Ombudsman’s

employer has acknowledged this

The inquiry was overseen by

Natalie James said, announcing

My Account online tool, as well

and accepted responsibility and

of 30 years experience, fell 11 metres to his death while the ship

NSW deputy coroner Sharon

that it signed a workplace pact

as subscribe to the bi-monthly

agreed to co-operate and fix the

docked at Newcastle.

Freund.

designed to encourage behavi-

employer newsletter and pay rate

problem,” James said.

4 | Logistics&MaterialsHandling July 2015

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warehousing

Raising a glass to efficiency-enhancing software The Yellowtail wine label will see even greater levels of supply chain efficiency after the implementation of the Manhattan Associates SCALE system.

O

ne of Australia’s largest beverage distributors, Cassella Family Brands, has made some unprecedented efficiency gains at their Yenda distribution centre in NSW. Distributor of the Yellowtail wine label, Casella supplies around 27 per cent of Australia’s bottled table wine, holds a record for the fastest growing imported wine in US market history, and distributes more than 12.5 million cases of wine to 50 countries around the world each year.

Following such a sustained period of rapid growth, Casella recognised it needed new L M H 0 7 that 1 5 could _ 0 0 improve 0 _ T RO technology

visibility of inventory across its two distribution centres (DCs), which could offer the required degree of scalability to improve product availability and drive future growth.

After an 18 month search for the right candidate, Casella settled on a partnership with logistics specialists Manhattan Associates, which has seen implementation of the SCALE (Supply Chain Architected for Logistics Execution) software at Casella’s distribution centres.

Casella Family Brands distribution manager Sam McLeod said the new warehousing software system has made some significant 1 2 0 1to5their - 0 business, 6 - 1 0 T 0 8 : 4 4 : Yellowtail 0 0 + 1 0supplies : 0 0 around 27 per cent of Australia’s bottled table wine. changes

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July 2015 Logistics&MaterialsHandling | 5

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warehousing

streamlining their old supply chain methods and increasing efficiency by 22 per cent.

“Prior to the implementation of Manhattan’s SCALE software we had something that wasn’t far off a paper based system,” McLeod said.

“We could not scan or log anything leaving the warehouse outside of that which we wrote down and then logged back in through our previous system.

“For us it’s been a big change because now we scan every single outgoing product via unique licence plate numbers (LPNs) which gives us a great degree of traceability that we certainly didn’t have before.”

With traceability being the number one concern in the wine distribution game, McLeod said the new system ensures minimum disruption in the event of a recall thanks to enhanced product monitoring.

“We could run a product, say a Shiraz 1.5L retail product, which would be about 30,000 to 40,000 cases in one hit: Under our previous system if we had a recall based around one hour’s worth of product, we would still have to recall all 40,000 cases to get the required batch, because there was no way of determining what products were processed in a given time period,” McLeod said.

“Now, in theory, we could narrow

With Manhattan Associates’ SCALE software system, Casella has been able to increase efficiency at their Yenda distribution centre by 22 per cent.

that range down to 500-600 cases.

“In the event that we had bottles chipped around the mouth due to issues with the corker, we’d be able to mitigate that problem.”

The old Casella system required manual marking of pallets on order sheets, an extensive checking process of 40 sea-containers worth of product each day.

However, now orders are picked, placed in staging areas, and then scanned back out to the containers.

“In simple terms that’s made an awfully big difference to us, this is hours each week that we’re saving because we don’t have to go back and double check.”

McLeod said the new system is anticipated to save Casella three per cent on wages in the coming financial year, a significant share

Casella’s bottling line handles a staggering 36,000 bottles per hour.

6 | Logistics&MaterialsHandling July 2015

in an operation of that size.

The other major benefit Casella has seen is an increase in the utilisation of warehouse space by 22 per cent.

“Being able to increase our warehousing capacity means that, as we have the fastest bottling line in the Southern Hemisphere, our warehouse is our limiting factor,” McLeod said.

“By increasing our usage of the floor space by 22 per cent, that means we can run to 22 per cent greater efficiency over the course of the year, and that’s a big saving on revenue, which is fantastic.”

McLeod said the company previously had to employ two to five people allocating stock from different regions of the warehouse to be picked and placed in the loading bays, a task which can now be co-ordinated from a single computer.

“Before we had five people across 500 SKUs, trying to pick independently of one another, but now our system allows us to use up one row before we look at another one, then we can use that up and move on,” he said.

“As you can imagine it’s a very complex equation for individuals to handle, sitting at a computer with data entry, but for scale at the click of a button we can allocate those associated rows, and that’s where the 22 per cent comes in.

“We have the fastest bottling line

in the world capable of processing 36,000 bottles an hour.

“Bottling at this speed and managing the volume of inventory associated with this scale of operation requires a strategic Supply Chain Commerce Solution.

“Simply put, thanks to the availability improvements we’ve achieved with Manhattan’s technology, our coveted Yellow Tail brand is seen on more dining tables, on more store shelves, and in more bars, pubs, clubs, hotels and restaurants around the world with every passing week and month.”

Manhattan Associates’ managing director for Australia and New Zealand Raghav Sibal said he loved being able to help Casella to improve their business.

“Seeing my favourite wine brand on the store shelf or restaurant wine list always brings a smile to my face and I get great satisfaction from knowing the role Manhattan has played in getting it there,” he said.

“With our global footprint, Manhattan enables companies like Casella Family Brands to deliver on their brand promise to customers all around the world.

“We’re delighted to see Casella Family Brands already reaping exceptional value from its investment in Manhattan’s solutions and we’re confident our solutions will ensure the business’s continued growth for many years to come.” logisticsmagazine.com.au

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lift&shift

Konecranes ensures smooth relocation in Queensland When Peer Industries needed to shift a CXT crane from NSW to Qld, Konecranes came through with the logistics solution.

L

eading steel manufacturer Peer Industries has used Konecranes’ services to efficiently relocate one of its CXT cranes about 890km north from their Port Botany site in NSW to Beenleigh, Queensland.

Peer Industries needed to move their entire production line from Port Botany to Beenleigh, so they approached Konecranes for some expert advice on relocating their workhorse CXT crane.

Peer Industries manufacturing manager Steve Bean said the Konecranes staff were fantastic in their efficient relocation of the crane.

“They had a deep understanding of our requirements and were prompt and professional from start to finish,” he said.

“Konecranes also have offices in both states, which greatly helped the transition.

“In dealing with both offices, I found Konecranes to be informative, helpful and experienced.

“It was great to have such a high level of customer service.”

Konecranes has 31 sales and service locations across Australia and New Zealand, which helps when customers operate in multiple states or countries.

The 3.2t Konecranes jib crane with electric slew and complementary CXT wire rope hoist is used for loading steel coils onto an uncoiler or decoiler for roll forming on the production line.

The Australian steel manufactured by Peer Industries is used in commercial and residential building and construction projects across Australia.

8 | Logistics&MaterialsHandling July 2015

The 3.2t Konecranes jib crane with electric slew is used for shifting steel coils onto an uncoiler.

Konecranes NSW business manager Peter De La Mare was responsible for overseeing the Peer Industries relocation project.

“It is a delight to work with likeminded people who have the same vision for quality, longevity and performance,” De La Mare said.

“It was a challenging job, because the building in Beenleigh couldn’t accommodate the same height on the jib crane.

“We made modifications and reduced the height by 2254mm so that it was able to operate at full capacity with Beenleigh’s lower height.”

After the modifications, Peer Industries transported the crane by road to Beenleigh.

Peer Industries was delighted with the performance of the relocated CXT crane, which has excellent hook approaches at both ends of the crane and the headroom requirement is minimal.

CXTs are designed to eliminate unused or under-utilised space because the crane can operate closer to the walls and lift the load higher.

“Using a crane to load steel coils frees up a lot of space on the ground,” Bean said.

“It’s much more efficient than using a forklift, because operators can load up the coils in their downtime.”

CXT units come with inverter controls as standard, delivering smooth starts, acceleration and

deceleration, which minimises load swing and enables fast and accurate load positioning.

CXT cranes are part of Konecranes’ comprehensive range of lifting technologies, which includes the new generation SMARTON ‘crane with a brain.’

SMARTON’s revolutionary design is based on significant improvements in crane technology in proven modular components and features.

The crane can easily be updated with smart features, such as automated positioning, extended speed range, defined working areas and TRUCONNECT remote monitoring and reporting to meet changes in the customer’s business and process needs. logisticsmagazine.com.au

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lift&shift

Hellenic Cheese lifts with Toyota BT walkie stacker With a need for practical operation in tight spaces, Hellenic Cheese went to Toyota for a solution.

S

pecialty cheese manufacturer Hellenic Cheese has introduced a Toyota BT walkie-stacker forklift to their operation, choosing the new unit for its practical handling in confined spaces.

Hellenic Cheese Company commissioned the Toyota BT Staxio SWE120S walkie stacker late in 2014 for use in its Epping (Melbourne) factory.

Founded in 1989 by owners Jim and Julya Konas, Hellenic Cheese introduced the concept of milking sheep and goats on a commercial scale in Australia, and combined it with traditional Greek handmade cheese-making techniques to offer a unique range of dairy products.

“We needed to obtain a brand-new forklift, so I sought a price from the existing supplier L Mtwo 0 7or1 three 5 _ 0others; 0 0 _ and SCA 1 from 2 0 1 5 and the prices

two suppliers were similar for equivalent specification forklifts,” Konas said.

“In the end the decision to go with Toyota Material Handling came down to the smooth purchase process and the BT forklift’s manoeuvrability in confined spaces.

Konas said the sales service was just what he needed to be able to make the purchase.

“You could say I have a built-in resistance to reps, but Adem was straightforward about the features and benefits of the forklift and the price was competitive, so it was a relatively easy decision to make,” he said.

“We were specific in our model selection as we needed a high degree of manoeuvrability to get into confined areas, and the BT forklift is 0handling 6 - 1 6 that T 1 and 4 : 5 1 : tasks 5 2 +very 1 0 well.” : 0 0 other

Hellenic Cheese Co. owner Jim Konas.

Sales manager Adem Shemshedin said the Toyota BT SWE120S walkie-stacker forklift met Hellenic Cheese’s requirements for its combined factory, cold store and warehouse.

“Its 208-degree steering range gives it the manoeuvrability they were after, and it’s a very versatile forklift to use,” he said.

“We’re taking care of service and maintenance for them too via a mobile service unit from our Melbourne branch.”

The Toyota BT Staxio SWE120S is part of BT’s extensive Staxio series of electric walkie stackers.

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July 2015 Logistics&MaterialsHandling | 9

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lighting

CXB Series High-Bay lights Advanced Lighting Technologies are excited to offer one of Cree’s latest LED creations, the CXB Series High-Bay luminaire.

T

he CXB Series is no ordinary high-bay, delivering outstanding light, efficiency and durability.

This cutting-edge design provides a long-life, low-maintenance lighting solution at an affordable price; boasting energy savings of up to 80 per cent over standard 400W high bays when dimming control is implemented.

Backed by a 10 year warranty, the CXB Series will not disappoint.

With an exceptional lifetime, rated up to 100,000+ hours with a zero-restrike time, the CXB Series is an ideal replacement for incumbent HID high bay light sources.

Additionally, it carries the benefits of a compact, lightweight construction, enhanced safety and significantly reduced re-lamp M A 0 7 1 5 costs. _ 0 0 0 _ I NF 1 2 0 1 5 maintenance

The CXB LED High Bay luminaire offers unrivalled energy efficiency while still delivering a huge 25,700 lumens in distributions, designed for all types of general high bay lighting.

The CXB High Bay luminaire delivers 25,700 lumens with illumination performance that allows one-for-one replacement of 400W metal halide high bay luminaires and multi-lamp fluorescent high-bay fixtures.

Bringing great performance and ongoing electricity cost savings to high bay applications, the CXB Series makes obsolete the need to continue using energy-wasting, high-maintenance fluorescent and HID high bay fixtures.

The CXB Series of warehouse lighting is priced 0to6enable - 1 6 payback T 0 9 : 4at8less : 2than 2 + 31 years.

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safety

Boots for the airport environment Oliver bring a new level of ease for workers who deal with security metal detectors in the workplace.

O

liver Footwear has added a fully non-metallic range of safety footwear to its class leading AT series.

Guaranteed not to activate metal detectors, the new range will not generate sparks or even rust making it the ideal safety footwear solution for frequent flyers and work sites that require non-metallic safety footwear.

The innovative hi-impact non-metallic composite safety toecap has the traditional NATUREform wide profile Oliver is renowned for and is 40 per cent lighter than steel toecaps yet still exceeds industry safety standards.

The new AT 45 series also incorporates the new Oliver SOFTstride comfort system with exceptional underfoot cushioning that works to soften and absorb impact on the foot stride after The airport-friendly AT-45 safety boot. stride.

This new comfort layer provides an additional built into the insole and contours to the L M of 0 4open 1 5 cell _ 0 low-density 0 0 _ S C Furethane 1 foam, 2 0 1 5 - 0individual 3 - 1 1 Tfoot 1 4shape. : 2 6 : 3 3 + 1 1 : 0 0 layer

Oliver’s SOFTstride provides the added reassurance and comfort to get through long hours of working without being weighed down along, the ultimate in work boot comfort.

Other key features of the new AT 45 Non-Metallic Series include premium water resistant leathers and the eco-friendly Odorban Control Technology anti-microbial treatment to the boot lining and footbed to absorb odour for optimum freshness and hygiene.

The well-established Oliver COMFORT cushion Impact Absorption System with PORON® provides protection to the heel and ball of the foot while the hard wearing AT dual density PU/TPU sole has superior slip resistance and is heat resistant to 130°C surface contact.

The AT 45 Non-Metallic Series is available in a wide range of style choices including 150mm Zip Sided, Elastic Sided, Lace Up, and a high leg lace-up boot.

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July 2015 Logistics&MaterialsHandling | 11

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supplychain

Supply chain and warehousing in one Supply chain specialists Seabox have designed a freight shipping platform with several new benefits for big construction projects.

T

he challenge of loading and unloading shipping containers involves a balance of efficiency and safety.

On the one hands the container must be well-packed to maximise cargo space, but the loading crew must be mindful that at the other end of the journey another crew must unload, and this is not without its hazards.

As usual with a manual handling job, there’s 1001 ways a worker can wind up injured, all the way up to horrific and fatal crush injuries.

Quite apart from the obvious safety concerns, unloading a well packed sea container can be a very difficult job.

Using a Franna, there’s a lot of crane movements in a confined space, which burns a lot of fuel and presents challenges to the rigger and crane driver to get the job done safely and in a timely manner.

Presenting at the inaugural CeMat exhibition in Sydney last month, Australian logistics solutions company Seabox International have devised a sea-container loading system that reduces loading and unloading times, swaps the Franna crane for a forklift, and all but eliminates manual handling hazards for the crew.

Seabox International managing director Shaun Moore worked closely with representatives of resources construction contractors CBI Kentz to develop a system that would improve the productivity and safety of one of Australia’s largest offshore construction projects, the Gorgon Project.

Named the CROWS (Container Roll-Out Warehousing System), implementation of this system has resulted in massive productivity gains for the construction contractor CBI Kentz.

CROWS is a stackable, roll-out storage system designed for use in sea containers, 20 or 40 metres long.

The system allows any kind of cargo to be safely strapped down into platforms, which are stacked and rolled inside a shipping container for transport.

On arrival at the destination the container can be opened and have the platforms rolled out safely using a forklift.

Everything from large pipework to vehicles can be transported using the CROWS. 12 | Logistics&MaterialsHandling July 2015

The CROWS platform gets rid of the need for workers from manually unload containers, a potentially dangerous task.

Research and development With a background in designing and manufacturing purpose built logistics platforms, Seabox knew how to deal with the challenge laid down by CBI Kentz, to ensure their organisation of parts and material would not impede the progress of the job.

One of the key constraints faced by CBI Kentz

was the minimnal footprint allowed for the materials laydown yard.

Gorgon Project materials and logistics manager Rob Lowe said the environmental concerns specific to Barrow Island prevented the usual approach to assigning space for a laydown yard.

“The island’s Class A Nature Reserve status logisticsmagazine.com.au

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supplychain

had created additional challenges during construction,” he said.

“The State Agreement under which Gorgon operates limits the land available to the Project which means the total construction footprint, including laydown, is very small for a project of this scale.

“The introduction of the CROWS has increased storage space on Barrow as it allows four racks to be safely stacked on top of each other.”

The key to the success of the CROWS development was one of a collaborative effort between Seabox and CBI Kentz, one which did not fit the bill for a traditional procurement.

Andrew Constantine said the CROWS project, visualised by CBI Kentz, was one they needed to get right in a very short space of time, and for that reason necessitated finding a short cut to the process from innovation to procurement.

“First of all [in a conventional procurement] you identify the need, you develop a business case, specifications, develop and execute that tender plan, you hopefully get a contract, and that’s where the real risk starts, for the supplier and the client,” Constantine said.

“You go through a design, test, and evaluation process, and then you’ll go into that project management, fabrication delivery phase, and that’s the complex phase, that’s where you’ve got to pool your resources… and you’ve got to have your project team in there from the very start.”

Constantine knew that the constrained time frame of a construction project was not the ideal situation for procuring a new innovation, but in this case necessity had to become the mother of invention.

“What we found on this project was that we

Seabox MD Shaun Moore and operations manager Richard Blakeley

didn’t have the time to go through that full process to get this system out,” he said.

“We had to come up with an abridged process that would achieve the change during the life of the project.”

“It seemed like the materials and logistics team could be the ones to hold up the project schedule, and at the time it looked like we were going to be that team that would be the weak link.”

In order to increase the efficiency of the materials operation at Gorgon, Constantine was already familiar with a logistics platform built for military purposes by Seabox, but it needed some crucial changes made.

CROWS can be used a variety of different types of freight, from vehicles to construction materials like piping.

logisticsmagazine.com.au

First of all the design needed to meet the strict quarantine requirements enforced by Chevron on Barrow Island.

“We needed to get rid of all the nooks and crannies, we needed to have that sealed up from an environmental point of view for quarantine purposes on the island, so any gaps were filled up so that every part of the CROWS could be easily inspected for contamination or vermin,” Constantine said.

In addition, the CROWS had to be stackable to be used for warehousing purposes, and at present CBI Kentz uses the CROWS system for warehousing both under cover and outdoors, with the system stackable to four high.

It also needed to be designed for more loading points, so that unusual or regular shaped items like pipework could be tied down in different ways as the load demanded.

“To achieve that we made sure it had a full bar along the side of the CROWS for tying down,” Constantine said.

“But above all things the chief concern was the safety of crews unloading the containers. Now we don’t have anyone going inside containers, and we have reduced crane movements onsite.

“This goes a long way to reducing the risk of pinch points in manual handling, the crush injuries that can be extremely damaging.”

Now the Gorgon Project boasts a world-class materials laydown and warehousing facility, all achieved through an innovative logistics platform which works within a minimal footprint, with principle focus on productivity, safety, and environmental concern.

July 2015 Logistics&MaterialsHandling | 13

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The evolution of field services Cost centre to profit centre: How mobile solutions are redefining field services.

David Arkles, ANZ regional sales director, Zebra Technologies

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or many years, countless companies have traditionally thought of field service operations as simply part of the “cost of doing business.” And it was costly and fraught with problems. Technicians all too often arrived late, causing customers to disrupt their schedules. They often came without having the right parts to fix the problem. That led to one or more additional visits, increased downtime for the unit to be repaired and unhappy customers. Today, however, that’s changing, and the movement to turning what once was a cost centre into a profit centre is well underway. For a growing number of businesses, the catalyst of this transformation is mobile technology.

How do you go about transforming field services operations into a true profit centre?

First, you need to redefine the role of your field services personnel from strictly repair technicians to de facto customer representatives.

With access to the right information, your workforce can offer new products and services that provide additional value to customers.

In this capacity, they help increase customer satisfaction and loyalty, while garnering new revenues for the business.

Second, you must provide your field services workforce with the tools they need to make the most of their new customer relationship opportunities. That’s where mobility comes in to play.

Mobility-driven ROI It’s well understood that the cost of retaining existing customers is significantly lower than acquiring new ones. Since field service professionals are most likely the workers who have the most contact with customers, they are best positioned to keep current customers happy.

But to decrease service costs, increase first-visit fixes and provide value-added products and services, they need the right tools. Foremost among these are reliable mobility solutions that will offer an excellent return on investment (ROI) for your organization.

People and parts management What are your assets? Who are your assets?

14 | Logistics&MaterialsHandling July 2015

A powerful mobile soultion can streamline field services management.

Where are your assets? A powerful mobile solution can streamline field services asset management - whether the assets are workers or technology or both. With real-time mobile communications, workers can receive work orders throughout the day, allowing dispatchers to route them to the nearest customer and reducing both response and idle time. They can also send workers to customers they already have established good relationships with from past service calls. In addition, your mobile solution can help you manage parts more efficiently - significantly reducing the number of calls that cannot be resolved on the first visit because of unavailable parts - resulting in more efficient workers and more satisfied customers.

Ending the paper chase The bane of streamlined field services is manual processes. In a paper-based field services environment, work orders, invoices, warranty information, customer comments and other data must be filled out on forms and then returned to the office and manually input into spreadsheets, databases and enterprise management systems.

It’s time-consuming, inefficient and susceptible to inaccuracies and can cause delays that trigger penalties in service contracts. A mobile field services system eliminates manual processes and allows workers to receive electronic work orders, capture customer signatures and accept payment – all on their mobile devices. Mobility

time savings increase dollar savings by allowing workers to make more calls each day, improve single visit repair rates, reduce billing errors and enhance customer satisfaction.

Access to business information Field service mobility systems also maximize the availability of business information for field service representatives and business intelligence for the entire enterprise. In the field, workers can look up customers’ historical data including the products they are currently using.

This information can make it easier for them to diagnose problems and know which parts they’ll need - reducing the likelihood of repeat visits or risk of customer dissatisfaction. Access to contract and product information on their mobile devices also makes it easier for representatives to increase revenues by performing preventive maintenance as well as cross-selling and upselling. The result is greater customer loyalty and retention.

Enhanced ROI For a growing number of businesses, field service strategies are changing rapidly as techsavvy management teams redirect their strategic focus from cost centre to profit centre. For these companies, deploying mobile field service solutions increases ROI by being more customeroriented and by doing business more efficiently and cost-effectively. logisticsmagazine.com.au

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