TEMPERATURE CONTROLLED PROCEDURE
CUSTOMER
01
STATEMENT
Primary Connect+ statement.
Primary Connect+ has an established temperature-controlled transport network with the largest reach in Australia and New Zealand.
Our cold chain management processes and systems have been refined over decades and remain consistent with industry standards, ensuring sensitive products are delivered fresh and food-safe.
Primary Connect+ (PC+) is responsible for maintaining cold chain integrity from the point of collection to the nominated delivery destination.
The PC+ driver requires site access at the collection point to perform temperature checks to verify products are being supplied at the correct temperature.
PC+ customers are responsible for ensuring their products are at the correct temperature prior to and during the loading process.
The Customer will be solely responsible for any temperature rejections where the collection site does not have temperature controlled loading docks or does not allow:
+ Driver access to perform temperature checks.
+ Drivers to be part of the loading process.
PC+ will not recognise any claim where conclusive evidence validates the temperature controlled procedure was adhered to and supporting documentation by way of temperature recordings and trailer/container download is provided.
TEMPERATURE
Product temperatures.
The table below sets out the product and temperature ranges which must be maintained in the PC+ network from collection through to delivery, unless otherwise specified in a written contract or prescribed procedure.
Mixed commodity loading is not acceptable. Chilled, Frozen or Confectionery cannot be loaded or transported in the same trailer/container.
COMMODITY
Fresh Poultry and Salmon
Fresh Meat Hilton sites
Fresh Meat Primary Connect sites
Chilled/Perishable
Frozen
Confectionery
Produce
PRIMARY CONNECT DC RECEIVING TEMPERATURES
(INCL. X-DOCK, IWT, HUB)
-2°C to 5°C
-2°C to 2°C
-1°C to 5°C
-1°C to 5°C
≤ -15°C or hard frozen
10°C to 18°C
Product specific
Refer to customer/grower/vendor
PROTECT
Consolidation –cross contamination.
Food products that are susceptible to leaking, including but not limited to Liquids, Meat, Seafood, Poultry and known allergens must not be consolidated with pre-packaged Chilled lines.
04
RESPONSIBILITY
Collections.
Customer responsibilities.
+ Ensure products are at the correct temperature for despatch.
+ Confirm with the driver the trailer/ container temperature is set correctly.
+ Confirm the trailer is clean and suitable for loading.
+ Pallet wrapping should not block the space between top and bottom pallet boards (please refer to the photos on the next page).
+ Pallets should not be loaded above the trailer/container load height control line (please refer to the photos on the next page).
+ Allow drivers access to check and record product temperature. Drivers will check:
+ 1 pallet per PO for less than full truck movements.
+ 20% of the load for full truck movements including pallets from the front, middle and back of the load. The driver should always record the temperature of the last pallet loaded.
+ Temperature is to be checked by inserting the probe between two outer cartons.
+ Ensure pallets are positioned and secured appropriately to avoid load shift and damage. Load restraint boards should be criss-crossed to ensure airflow is not impacted.
Load restraint board placement.
Pallet shrink wrapping.
Space between pallet boards is not blocked by shrink wrap.
Trailer/container loading heights.
Space between pallet boards is blocked by shrink wrap.
TEMPERATURE
Rejections and claims.
+ In the event of a rejection or cold chain non conformance Primary Connect+ Customer Service will gather the required information and investigate. Customers will be asked to provide:
+ Notify an intent to claim within 10 business days from the delivery date.
+ Submit tax invoice and other claims documents within 10 business days from the requested date.
+ Submit disputes within 14 days from the claim outcome issue date.
of Responsibility
