Janlar
Premkamon (Emma)
09067825
Assignment 4: Exercise Task: What I Have Learnt and How it Applies to Me or My Community One aspect I enjoyed was reading in The Cooperative Principle was the Maxim of Quality, “Interlocutors normally trust that they and their conversational partners are honoring the same interpretive conventions”. However, one’s interlocutors can exploit the hearer when their statements are accepted at face value from the expected assumptions of being truthful. There is a possibility when the speaker is trusted enough to provide truthful information with sufficient proof and the hearer is unsuspicious of the information received without critical thinking or further analysis, therefore becoming biased. People will always admire the truth in others whether brutal or hurtful (based on context or situation of course) and we constantly seek it from our relationship with close ones, authority, or news and media sources to ensure that there is a mutual relationship between speaker and hearer. As a former waitress, the maxim of quality creates a domino effect in the communication process. If it is busy or in fear of looking unintelligent in your workplace. If the customer has an allergic reaction, you are held accountable for being deceptive, and it reflects poorly on the entire workplace. The chef looks liable for serving the food (assuming he didn’t lie about what was contained) and reflects poorly on the manager for not providing enough training/hiring at a high standard. However, roles can be switched, you can write and repeat the order to a customer but when the food is served, they claim it is an error, despite evidence saying otherwise. “Lying requires that speakers are expected to be telling the truth.” in short, “The customer is always right”. The maxim of quality becomes essential in communication; connecting strong ties and genuine relationships in the long-term so that we do not become isolated, misunderstood, or untrustworthy to others.