FY 2019| 2020 ANNUAL REPORT
ADAPTING AND THRIVING THROUGH ADVERSITY Challenging times lead to innovation as PPOSBC finds new ways to serve the growing needs of our community, and expand access to care.
TOTAL MEDICAL VISITS:
PPOSBC health center visits
Melody Health health center visits
Planned Parenthood Direct app visits
TOTAL UNIQUE PATIENTS:
Data includes PPOSBC, Melody Health, and Planned Parenthood Direct
A LETTER FROM PRESIDENT & CEO JON DUNN FY 2019/2020 proved to be an unprecedented year starting with record-breaking patient volume and ending with an innovative new service delivery model. Prior to the COVID-19 outbreak, on average our health centers were exceeding projected patient volume by 7% and surpassing year-over-year volume by 9%. Even with this large increase in visits, we were able to expand to meet the needs of our communities while maintaining quality service measures, keeping our 98% patient satisfaction rating, and continuing our better-thanindustry average wait times. As the coronavirus outbreak forced needed safety measures and a shelterin-place mandate, patient volume dropped nearly 40%. To adapt, health centers quickly pivoted to offer incenter visits as well as telehealth and Drive-Thru options. Additionally, our Health Education and WIC teams both went virtual as well. Our innovative Drive-Thru service delivery model also allowed for no-touch prescription pickup so patients could safely get needed
medication while reducing the risk of COVID-19 infection. Telehealth and Drive-Thru services quickly accounted for over 55% of total visits, demonstrating the desire for convenient, safe, quality care. While the coronavirus pandemic has upended many industries, thanks to our hardworking staff, PPOSBC was able to act quickly and nimbly and remained focused on our mission to serve more patients with high-quality, affordable, non-judgmental care than ever before. Thanks to this ingenuity, we are excited to be back in a stable position, hitting our projected patient volume forecast. We are proud to offer exceptional care and education to everyone; regardless of insurance, immigration status, ability to pay, or even pandemic. No one is turned away and our doors remain open to all.
JON DUNN President & CEO
PPOSBC REPRODUCTIVE CARE SERVICES*
Many patients receive multiple services in a visit STI tests
Well-person exams (including breast health and cervical cancer screenings) Abortion
Pregnancy Access Bridge/Prenatal assistance
In addition to providing multiple telehealth options for patients, we’re increasing safety for patients and staff that come into the health center. - Masks are required at all times in health centers. - Forms are filled out electronically prior to the visit for a contact-free check-in. - Tele-triage from the car limits time in the waiting room. - All patients are screened for symptoms at check-in. - Plexiglass separates seats in the break room.
*Chart only includes reproductive care services, not Melody Health primary care or Planned Parenthood Direct app birth control prescriptions. Other reproductive care services include consultations, early pregnancy loss, IUD and implant removal, birth control refills, biopsy results, blood draw, follow-up appointments, etc.
COMMUNITY EDUCATION AND OUTREACH
PEOPLE REACHED THROUGH COMMUNITY EDUCATION AND OUTREACH • 359 PARENTS • 803 PROFESSIONALS • 14,002 OUTREACH • 23,749 YOUTH 237 students joined our Peer Program to become reliable resources among their peers and campus communities.
After lobbying for legislative priority bills in Sacramento, SB24 College Student Right to Access Act (Leyva) & AB1264 California Telehealth (Petrie-Norris), both passed and instantly helped increase patient access to care. During the coronavirus pandemic, from March - June 2020, nearly 6,000 people were educated virtually through both live and pre-recorded sessions.
Over 10,000 marchers were in attendance at the 4th Annual Orange County Women’s March, which included 51 elected officials and keynote speaker, Congressmember Katie Porter.
WIC (WOMEN, INFANTS & CHILDREN)
TOTAL WIC SESSIONS A 4% increase from last year! 16,945 sessions included breastfeeding and prenatal counseling
The introduction of the new WIC card eliminated the old physical paper check system and allowed for the remote issuance of food benefits to families. This led to a 6% increase in caseload since the rollout in November 2019.
Support essential health care in your community at PPOSBC.org/Give or mail a gift to 801 E. Katella Ave., Anaheim, CA 92805 PPOSBC.org | MelodyHealth.org