PRODUCTS & VALUE ADDED SERVICES
SearchesUK: Products & Value Added Services
Contact DETAILS We are here to help. For more information about any of our services please contact us using any of the methods below:
Searches UK Ltd Unit 2, Gemini Business Centre 136-140 Old Shoreham Road Hove East Sussex BN3 7BD DX Number: 59260 HOVE
By email for general enquiries: info@searchesuk.co.uk enquiries@searchesuk.co.uk orders@searchesuk.co.uk accounts@searchesuk.co.uk
By telephone or fax: Tel: 0800 043 1815 Fax: 0845 241 1817
On our website: www.searchesuk.co.uk
On networking sites: Facebook: Searches UK Twitter: @SearchesUK LinkedIn: www.linkedin.com/company/searches-uk
All rights reserved. The views expressed in this publication are not necessarily those of the publisher. The publisher cannot accept responsibility for any errors or omissions relating to advertising or editorial. No part of this publication may be reproduced without prior written consent from the publisher.
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SearchesUK - Contact us
Published by: Portfolio Publications | www.portfoliopublications.co.uk
Printed by: Gemini Press
SearchesUK: Products & Value Added Services
Welcome & ABOUT US At Searches UK we believe in going the extra mile for our clients. We provide conveyancing searches for both Residential and Commercial property transactions as well as other valuable products and services. As a market leader in England & Wales we are dedicated to offering a comprehensive range of searches and are committed to offering our clients innovative and pragmatic solutions to enable fluid and hassle free property transactions to take place. We offer competitively priced products and services and there are no account fees to process orders with us. Our flexible returns system means that you control the way your searches are received and our easy online case management system lets you track your orders effortlessly for your ease and convenience. We strive to offer excellent customer care and pledge to deliver a service you are completely happy with.
“At Searches UK we believe in going the extra mile for our clients”
hes UK “My dealings with the Searc - everyone team have been brilliant s makes is very helpful and alway d every effort to go above an d beyond.” Client in Guildfor
“The ya than lways f eel m othe ore r c omp are ‘per exce anie sona llen s. Th info l’ t rme e te at k a d e m e o enh ance f develo ping me p men men ts.” ts a Clie nd nt in Ken t
“Searches UK are head & shoulders above the rest in terms of customer service and speed.” Client in Morley
SearchesUK: Products & Value Added Services
How we WORK Searches UK have a combined experience of over 50 years in the Property Industry with our management team including Risk & Compliance Specialists, ex-Conveyancers and Practice Managers of Estate Agencies and Solicitor Practices.
Operations Manager Hannah Banks
Sales Director Lisa Summerton
General Manager Michaela Mocilanova
Company Structure
Ordering Options
Client Care Manager You will have a dedicated Client Care Manager who you are encouraged to liaise directly with if you have any queries, or if you need any help with any area of the search ordering process.
• Online case management system
Ordering Team We have an Ordering Team who deal with all received orders and process these. They deal with all initial orders requested to ensure that the searches are processed as quickly as possible. Queries Team We have a dedicated Queries Team who deal with any queries from our clients as well as keeping track of orders to ensure that they are returned in a timely manner. Returns Team Our Returns Team ensure that all searches are being returned to our clients at the earliest opportunity. Sales & Marketing Team The Sales & Marketing Team are responsible for promoting a positive image of the company as well as securing new business and generating leads.
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SearchesUK - How we work
• Website ordering • Email ordering • Fax ordering • Post and DX ordering
Risk & Compliance Director Faye Stenning
Online Ordering Platform When processing orders with Searches UK you will have access to our state of the art, yet easy to use, online ordering platform. This enables you to place orders with the minimum time and effort as well as providing details of recommended searches based on the postcode of the property to ensure you meet all your due diligence obligations. Secure login details will be issued to every user, pre-agreed bundles can be uploaded and alert facilities can be activated so realtime notification emails can be received. Full training is also provided.
SearchesUK: Products & Value Added Services
Accreditations We want to ensure you feel confident in the hands of a reliable and regulated search provider: we strive for excellence and are members/subscribers to the following bodies: • • • •
CoPSO (Council of Property Search Organisations) – Associate Member PCCB (Property Codes Compliance Board) The Search Code IPSA (Independent Property Search Agents)
As a pioneer of the Legal Eye Quality Standard, and the first search company to have undergone assessment, we have been applauded for our high standards and best practice as a search company. Since 2012 we have been awarded the Legal Eye Quality Standard, the first assessment scheme to address those rules and regulations which are over and above the traditional quality standard. We carry £2 million insurance cover for each search report together with a further £2 million specialist search insurance, and as part of our commitment to best practice and performance, each quarter we conduct internal audits to ensure we are meeting the high standards that we have set ourselves. Please visit our website or contact us directly to see the latest review.
Supporting the Community
“At Searches UK
At Searches UK we value the community within which we work and are mindful of the impact we have, as a business, on the environment, on the welfare of individuals and on the sustainability of resources. We believe that supporting the community, locally and nationally, is a hugely important part of our business and we aim to help organisations from all backgrounds grow and develop.
community within
Searches UK regularly support the following Local and National Charities:
of the impact
• • • • • • • • • • •
Action for Children Age UK Brighton Housing Trust Cancer Research UK Chestnut Tree House Charity ChildLine Circus Starr Citizens Advice Bureau Money Advice Rockinghorse Children’s Charity The Centre for Independent Living’s Disability Advice
Please visit our website for more information about our other commitments to the community. www.searchesuk.co.uk
we value the which we work and are mindful we have, as a business, on the environment, on the welfare of individuals and on the sustainability of resources”
It is also important to us to offer complete reassurance and transparency to our clients – that’s why we work in partnership with Checkaprofessional to allow our clients to leave honest feedback on how we are performing. We are grateful for any feedback that is submitted. We have an average score of 9.9 out of 10 which highlights our commitment to professionalism, quality of service, advice, communication and customer service on www.checkaprofessional.com.
www.searchesuk.co.uk
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SearchesUK: Products & Value Added Services
Products & SERVICES At Searches UK we value you as our client and take the time to understand your conveyancing search needs. With this in mind we strive to produce searches to meet your required time frames, find packages that work for you and are open to discuss cases and enquiries in detail to help you get the most out of us as your search provider. Our dedicated team of experts produce accurate and up-to-date reports in addition to using their extensive local knowledge.
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RESIDENTIAL & COMMERCIAL CONVEYANCING SEARCHES i. Council & Regulated Local Authority Searches ii. Council & Regulated Drainage & Water Searches iii. Environmental Searches iv. Transport Searches v. Flood Searches vi. Chancel Searches vii. Mining Searches viii. Planning Searches ix. Utility Searches and more…
and safeguard these issues.
from
financial stability, understanding how long a company has been trading, their associated business histories including related companies, CCJs etc. gives you a business advantage and added security when working with other companies.
Searches UK Ltd is an appointed representative of First Title Insurance plc, which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 202103. This material is intended to provide general information only.
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TITLECHECKER® TitleChecker® offers a summarised result for property detail, ownership and use - where the report identifies matters which require attention or may be critical, details from the OC1 and CML Handbook are provided.
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LAND REGISTRY SEARCHES Searches UK provide a variety of searches which are carried out by the Land Registry.
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WILLS & PROBATE SEARCHES Searches UK work in partnership with Certainty, the National Will Register, to locate Wills which are presumed unwritten or unattainable as well as offering Financial Asset Searches.
For specific coverage and exclusions, refer to the policy.
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LAWYER CHECKER Lawyer Checker allows Conveyancers to check the previous use of client accounts to which they are sending funds. INDEMNITY POLICIES Purchasing a property is sometimes associated with costly risks such as chancel liability, lack of building regulation and planning permissions, however we can provide indemnity insurance policies that can help cover
homebuyers
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SearchesUK - Products & Services
AML ID CHECKS Verify your clients quickly and easily by using the Searches UK AML Electronic ID Check. Our checks interrogate a multitude of electronic data sets for international and domestic members of public. COMPANY SEARCHES These searches provide valuable information and insight about the people you are doing business with to allow you to make informed business decisions about potential partners, suppliers or clients. Revealing
SearchesUK: Products & Value Added Services
Added Value Benefits 1.
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BUYER PROTECT REIMBURSEMENT SCHEME Searches UK understand the stresses associated with buying a property or moving home, and recognise the expensive capital outlay for homebuyers. With an estimated 1 in 3 property transactions failing to complete, we now offer all clients processing search orders through us access to our exclusive and unique Buyer Protect Reimbursement Scheme. When this product is added to an order, should the property transaction fall through, the homebuyer could be reimbursed valuation fees, nonrefundable arrangement fees, broker fees, solicitor’s fees & disbursement costs.*^ SEARCH PROTECT REIMBURSEMENT SCHEME It is now easier to protect the investment of homebuyers. At Searches UK we recognise that property transactions sometimes do not go to plan, that’s why we developed our exclusive Search Protect Reimbursement Scheme which protects the costs of your search fees if the transaction fails. All clients have access to this scheme and when the product is added to an order homebuyers can protect their money should the transaction fail.*^ ACCOUNT PLUS Account Plus provides law firms with membership to Symphony Legal funded by Searches UK. This is a fantastic scheme which offers a variety of benefits to clients in dealing with the management of their firm and providing effective tools to improve the way your business is run.*
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CASE MANAGEMENT SYSTEMS These systems are designed to streamline your conveyancing process, making it easier for you and your clients to view any data relating to the property transaction.
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COMPLETIONmonitor COMPLETIONmonitor is a transaction risk-management tool for Solicitors and Conveyancers. Their proprietary software creates intelligent, dynamic checklists for both the pre-and-postcompletion phases.
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CPD COURSES & WEBINARS Searches UK firmly believe in providing insightful and informative training sessions - we have teamed up with a number of industry experts, including Groundsure, Landmark, Legal Eye, DevAssist, St Giles, Lexsure and others to ensure we are able to keep our clients up to date and informed.
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COMPLIANCE CHECKS High standards of risk & compliance have become increasingly important to Solicitors and Conveyancers working in the property industry so we’re pleased to offer a FREE mini compliance check, in conjunction with Legal Eye, to help you monitor your best practice. APPORTIONMENT CALCULATOR Searches UK strive to provide convenience and ease, which is why we provide a free online Apportionment Calculator to help conveyancers easily work out the maintenance and ground rent due on completion for their clients. The Apportionment Calculator accurately calculates maintenance
and ground rent due on completion, eliminating stressful and time consuming mathematical tasks.
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LEAD GENERATION We are known for helping our clients increase conveyancing business and one of the ways we do this is by providing them with high quality conveyancing leads and instructions. We can provide both National and Area Specific leads in numbers to suit your Conveyancing Department’s needs and dependent on the volume of searches being placed with Searches UK.*
10. SDLT ONLINE PLATFORM Get up to date with the future of property transactions with Searches UK’s Stamp Duty Land Tax Online Portal. The online stamp duty land tax submission form is modern software that duplicates the layout of the paper version and highlights any errors before the form is submitted. Therefore you can be sure to avoid any timely or even costly delays.
11. CONVEYANCING EXCHANGE
The Conveyancing Exchange is a quote-and-sales service that connects introducers to law firms to provide direct, real-time conveyancing quotes that can be instructed on a client’s behalf immediately. Automate your existing relationships and generate new business, with exclusive functionalities for Searches UK clients. * Subject to Terms & Conditions ^ Policy Limits Apply
“At Searches UK we value you as our client and take the time to understand your conveyancing search needs” www.searchesuk.co.uk
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Residential and commercial title insurance provider
Reliable
Indem n it y C o v e r
Benefits of our service: • Quick online cover • Simple online forms • Fully underwritten policy in minutes
Policies: • Chancel repair • Defective lease • Possessory title, and more!
Available through Searches UK Tel: 0800 043 1815 Fax: 0845 241 1817 info@searchesuk.co.uk www.searchesuk.co.uk Unit 2, Gemini Business Centre 136-140 Old Shoreham Road, Hove BN3 7BD Searches UK Ltd is an appointed representative of First Title Insurance plc, which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 202103. This material is intended to provide general information only. For specific coverage and exclusions, refer to the policy. Subject to Underwriting terms & conditions.