May/June 2022

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Adapting to

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New construction in commercial bathrooms on the rise in healthcare/education

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n Contents

Kitchen & Bath Issue Departments Hot Seat .........................................5 Ont. election results

Industry News ..............................6 National Model Codes updated

Industry Champions....................40 Tackling global water inequality

People & Places ...........................43 CB Supplies opens new facility

Shop Management .....................44 Choosing the right social media for your business

Coming Events ............................46 Return of the ABC

Products & Technologies Kitchen & Bath ............................13 Kitchen & Bath Products.............21 HVAC ............................................23

Commercial Bathrooms

Changes coming as health consciousness on the rise

Features

Tools & Instruments ....................29 Hydronics.....................................30 Cooling Products .........................35 Refrigeration ...............................36

Heat from Refrigeration, Pt IV

36

Increased awareness of decarbonization driving rise in heat pumps

Cover: New construction and retrofit markets are seeing a steady period of growth, especially with an increased interest in health and safety.

www.plumbingandhvac.ca

Area of Opportunity Air-to-water heat pumps gaining traction in hydronics

30

Recurring revenue strategies

23

How do you attract the elusive return customer?

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n Hot Seat May/June 2022 Volume 32, Number 4 ISSN 1919-0395

Publisher Mark Vreugdenhil (289) 638-2133 ext.1 Cell: (416) 996-1031 mark@plumbingandhvac.ca Editor Leah Den Hartogh (289) 638-2133 ext. 2 Cell: (289) 830-1217 leah@plumbingandhvac.ca

PCs win another majority in Ontario The Ontario election was disappointing to say the least; not because of who won the election (Doug Ford’s Progressive Conservatives (PCs) earned a second consecutive majority) but rather because of the dismal turnout of voters.

This election set a record for the lowest voter turnout with only 43.53 per cent of those eligible showing up to vote. This broke an almost decade long record, which was set in 2011 when only 48.2 per cent voted.

To put this into a bit more perspective, at the federal level, the 2021 election saw a 62.6 per cent voter turnout, according to Elections Canada. Nova Scotia’s general election reported a 55.67 per cent increase in voter turnout in 2021.

Disappointing voter turnout aside, the benefit of a second PC term is that the industry is already familiar with their policies and there will likely to be fewer surprises.

The Residential Construction Council of Ontario (RESCON) issued a press release following the June 2 election, congratulating the PCs on their win, and singled out Steve Clark, minister of municipal affairs and house, and Monte McNaughton, minister of labour, training, and skills development, as “they have been big supporters of the industry and understand the importance of residential construction and the skilled trades to the Facebook: @PlumbingandHVAC

economy.” They commended the PCs on some of the initiatives taken to address the housing supply shortage. However, encouraged them to continue to build on the steps already taken.

The Heating, Refrigeration, and Air Conditioning Institute of Canada (HRAI) states that they expect for the pre-election budget to be immediately implemented when the legislature resumes in Sept. “We expect labour rights and small business supports will be the primary focus of the new government as well as investments in infrastructure and the skilled trades,” explains HRAI in a statement to the industry.

Some of the budget allocations included: $73.8 million over three years for in-class training for apprentices, $15 million over three years for the tools grants, and $6 million over three years for the group sponsorship grant.

While you can never fully predict how a new government will allocate taxpayers’ money, just look at the pandemic we all just went through together, a second PC government will most likely issue fewer surprises.

LinkedIn: Plumbing + HVAC Magazine

Twitter: @Plumbing_HVAC_

Instagram: plumbing_hvac_

Assistant Editor Francesco Lo Presti (289) 638-2133 ext. 3 francesco@plumbingandhvac.ca Contributing Writers Roy Collver, Ron Coleman, Mark P. Evans, Bill Hooper, Michael McCartney, Glenn Mellors Bruce Nagy, Greg Scrivener Design and Production Tim Norton/Janet Popadiuk production@plumbingandhvac.ca All articles and photos by Plumbing & HVAC staff unless noted.

PLUMBING & HVAC Magazine is published eight times annually by Marked Business Media Inc. and is written for individuals who purchase/ specify/approve the selection of plumbing, piping, hot water heating, fire protection, warm air heating, air conditioning, ventilation, refrigeration, controls and related systems and products throughout Canada.

Marked Business Media Inc. 286 King Street W, Unit 203, Oshawa, ON L1J 2J9 Tel: (289) 638-2133 Postmaster: Send all address changes and circulation inquiries to: Plumbing & HVAC Magazine, 286 King Street W, Unit 203, Oshawa, Ontario, Canada L1J 2J9. Canadian Publications Mail Sales Product Agreement No. 43029513. Postage paid at Toronto, ON. Annual Subscription Canada: $40.00 plus applicable taxes, single copy $5.00 plus applicable taxes. Annual Subscription United States: $60.00 U.S. Annual Subscription foreign: $90.00 U.S. Copyright 2022. The contents of this magazine may not be reproduced in any manner without the prior written permission of the Publisher.

A member of: • Canadian Institute of Plumbing & Heating • Mechanical Contractors Association of Canada • Ontario Plumbing Inspectors Association • American Society of Heating Refrigerating & Air Conditioning Engineers • Heating Refrigeration and Air Conditioning Institute of Canada • Refrigeration Service Engineers Society of Canada

n Industry News

Canada’s 2020 National Model Codes released

By Leah Den Hartogh After a two-year delay, the 2020 National Model Codes have been released as of March 28. It provides Canada with an updated set of construction codes that include the National Building Code, National Plumbing Code, National Fire Code, and the National Energy Code.

“These new Codes are more reflective of the current world we live in,” said Kevin Griffiths, chair of the Canadian Commission on Building and Fire Codes (CCBFC).

“Thanks to these updates, it will be easier for Canadians with accessibility considerations to navigate different spaces; large farm buildings are now included in the Codes

worth the wait.” This is also the first time the model codes are free to access by all users, says Wong. “That by itself is a celebration for us.” National Resource Canada (NRCan) and the standing committees for the plumbing, energy, and building codes all work on cross coordination committees to ensure that the message, objectives, and approaches are aligned, reported Wong.

Across the four codes, there are a surplus of changes made since the 2015 iteration.

However, there are a few points to highlight— greywater updates now include rainwater, a move to nominal pipe sizing (NPS) instead of measurements in the codes, and the clarification for vertical spaces, reported Wong.

Nearly 400 technical changes, which was

The National Model Codes received its first update since the 2015 edition. to reflect the evolving agricultural sector; and energy performance levels have been introduced to make buildings more energy efficient.”

According to Kevin Wong, Canadian codes manager at Uponor and a member of more than a dozen technical committees, there are plenty of reasons the industry can celebrate after the release of the Codes. “This is the first time all three codes are released at the same time,” explained Wong. “There are no misunderstandings between the three model codes. Cross coordination was a big step and having all three released at the same time was

6

Plumbing & HVAC – May/June 2022

approved by CCBFC, were introduced into the 2020 edition. Some of the highlights from the CCBFC for the National Building Code include: 1. Encapsulated mass timber construction was introduced and will enable the construction of wood buildings up to 12 storeys.

2. Air leakage requirements were revised to establish performance classes for air barrier assemblies.

3. Requirements for evaporative equipment and drain pans are revised to minimize the growth and transmission of Legionella

and other bacteria.

4. An energy efficiency performance compliance path was established with five tiers.

5. Performance requirements for HVAC and service water heating equipment were updated to align with Canada’s energy efficiency regulations.

The National Plumbing Code of Canada will now allow for fibrocement pipe and fittings to be used as a solution to replace asbestoscement pipe and fittings. PE-RT tubing, PVC pipe, and their fittings are also introduced as acceptable solutions, with the use of cellular core PVC pipe limited to residential buildings containing one or two dwellings and row houses with up to three storeys. Copper pipe prohibition has been extended to all urinals.

Non-potable rainwater harvesting systems received new requirements to ensure that they are designed, fabricated, and installed in accordance with good engineering practice, according to CCBFC. Under the National Energy Code of Canada, whole-building airtightness testing has newly been introduced. Maximum overall thermal transmittance valves for opaque building assemblies and fenestration are reduced to improve the thermal performance of the building envelop.

Each province is set to adopt the same base code, but will have the ability to make jurisdiction specific adjustments to fit within their legislative framework, explained Wong.

“It also gives them the ability to make changes or corrections in the fly if the code got something wrong.” He goes on to describe how the role of the standing committee is never done as the codes are a living document and are always being made better as new technology is introduced into the market.

The code cycle is every five years with a mid-cycle updated to errata and critical updates. That being said, the next iteration of the National Model Codes will be released in 2025 and is expected to address lessons learned from the pandemic, including indoor air pathogens. Provinces and territories were provided with advance copies of the Code changes in December 2021, so that they could prepare regulations based on the updates, reports NRCan.

www.plumbingandhvac.ca

Falling short

able to hear additional presentations on “Successful Commercial Geothermal Project Analysis – Geothermal in Rental Building and Condos” by Jennifer Burstein, VP of Collecdev Developments, “Leveraging Collaboration Between Municipalities and Contractors for Small and Rural Community Climate Action Plans” by Adler Gross, climate change project officer of ICLEI - Local Governments for Sustainability, and “Residential Decarbonization 2030—How do we motivate the unwilling residential contractor?” by Victor Hyman, executive director of ClimateCare.

The conference also hosted a Town Hall meeting that discussed membership and industry engagement related to the OGA’s vision and how it can continue to grow in geoexchange. The Town Hall meeting consisted of a question session featuring a panel made up of Jeff Hunter, chair of the OGA board of directors, Luymes, Tim Weber, business development lead at Diverso Energy, and Jim Bolger, owner and president of Waterloo Energy Products.

During the questioning session, Hunter was asked to explain and give more detail on the OGA’s vision for the future. Hunter responded by saying that “Buildings in the future need to be connected geo-thermally. We as an industry have to continue advocating for this change, and we can do this through advocacy, education, industry leadership, and a growth mindset.”

The conference also featured a small tradeshow, which saw several exhibitors, including Belimo, Geosmart Energy, Versa Profiles, First Work Ontario’s Youth Employment Network, EnerTech, Rathco, Eden Energy Equipment, and GPA Inc.

Another presentation from the day was held by Gabriella Kalapos, executive director at Clean Air Partnerships. During her presentation, Kalapos discussed the commitments made over the years regarding climate change and how most commitments have not been followed-up. She looked at how more collaboration within the industry could be made as Canada accelerates its netzero plan. She highlighted that while reducing greenhouse gas in new builds is relatively easy, the challenge is retrofitting existing buildings to be more green.

Attendees of the conference were also

(From left to right) Jeff Hunter, Jim Bolger, Martin Luymes, and Tim Weber were part of the Town Hall meeting, which focused on membership and industry engagement.

The OGA conference returned in-person for the first time since prior to the pandemic.

Geothermal industry discusses ways to reach Canada’s net-zero goals The Ontario Geothermal Association (OGA) 2022 conference returned on April 26. Held at the Hilton in Mississauga, the conference was host to municipal advisors, HVAC/R professionals, consulting engineers and designers, as well as developers, educators and utilities.

The theme for the conference was “Closing the Loop,” and the all-day event covered various topics and issues regarding climate change and how Canada can meet its goals of net-zero emissions by 2050. The c onference had a jam-packed agenda and showcased new plans and technologies to help the industry meet its climate action goals.

decarbonization solutions analysis. “Our report essentially replaced air-source heat pumps (ASHPs) with ground source heat pumps, and the findings saw that GSHPs keep performing even in lower temperatures. Whereas ASHPs lose performance in lower temps.”

While GSHPs are costly, the Dunsky report demonstrated how Canada could see around $50 billion to $150 billion in savings.

The presentation showcased how Canada is lacking in the adoption of ground-source heat pumps, and Hardy further explained this by comparing Canada to other countries.

“For every one GSHP installed in a Canadian home, that equals six in Austria and the USA, which equals 22 in Sweden.”

Topics of discussion The day commenced with a presentation by Martin Luymes, vice president of government and stakeholder relations at the Heating, Refrigeration, and Air Conditioning Institute of Canada (HRAI) and Jean Philippe Hardy, managing consultant at Dunsky Energy and Climate. The presentation focused on the Dunsky Energy Report titled, “Driving GroundSource Heat Pump Adoption.” For more details on the report, visit www.plumbingandhvac.ca/ ground-source-heat-pump-adoption.

Hardy highlighted how the Dunsky report responded to an earlier report by the ICF and CGA, where they excluded ground-source heat pumps (GSHPs) from its electrification and

www.plumbingandhvac.ca

May/June 2022 – Plumbing & HVAC

7

n Industry News

Political landscape shifting in Canada as Conservatives up in projection polling The Heating, Refrigeration, and Air Conditioning Institute of Canada (HRAI) hosted its second ever, Quarterly Government Relations Round-Up webinar on May 12. During the hour-long presentation, attendees heard from Martin Luymes, VP of government and stakeholder relations at HRAI, Kyle Larkin, VP of Impact Public Affairs, Chelsea Goberdhan, government relations specialist for Ontario at HRAI, and two pre-recorded videos by Steven Guilbeault, minister of environment and climate change, and Julie Dubrusin, parliamentary secretary to the minister of natural resources and to the minister of environment and climate change.

The webinar reported on the activities of HRAI’s third quarter, which began in January 2022 and ended in March 2022. Larkin kicked

off the presentations by speaking about the shifting political landscape in Ottawa.

The biggest takeaway regarding the current federal political climate was that the Conservatives are ahead in federal vote projections. “This is the first time the Conservatives have surpassed the Liberals in federal seat projections since the 2015 election,” explained Larkin.

For the NDP-Liberal agreement, the majority of MPs and Canadians are in support of the partnership. “Polling has shown that the majority of Canadians are in support of this agreement lasting until 2025,” said Larkin. “I would say that the majority of Canadians don’t want to hear about politics anymore. They just want their government to work on issues that matter to them.” He anticipates that the

partnership won’t last until 2025 and foresees that it could last another year, “Politics always get in the way of agreements like this.”

Additionally, Larkin broke down the top contenders for the Conservative leadership race. The current top contender is Pierre Poilievre, MP of Carleton, Ont. Jean Charest, former premier of Quebec, is believed to be second in the race. Both Leslyn Lewis, MP of Haldimand—Norfolk, Ont, and Patrick Brown, mayor of Brampton, Ont, were also mentioned.

Next on the webinar’s docket was Luymes’ federal advocacy update. He highlighted HRAI’s 2022 Budget (which was released in April 2022), HRAI’s Workforce Development Plan (which included potential government funding towards HRAI's initiatives), and a climate leadership statement.

Goberdhan wrapped up the presentation by speaking about the efforts made at their recent 2022 Day at Queen’s Park, which was held on March 2.

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Successful turnout for 2022 MEET Show Atlantic Canada’s largest trade show and social event for the mechanical trades returned in 2022 to the Moncton Coliseum Complex in New Brunswick for the first time since prior to the pandemic. The Mechanical, Electrical, Electronic and Technology (MEET) Show, ran on May 4 and 5 and

Correction : April 2022 In the “Fire Stopping Systems” article, on page 25, when referencing conventional products, the correct listing should have been “sealants, collars, wrap strips, and putty pads.” Fire scruff devices should have been firestop sleeves. When referring to “rock solid, a fireproof insulation,” the product referred to here was mineral wool material. Additionally, the product seen in the picture on page 25 was HoldRite’s castin-place firestop sleeve

recorded 5,772 registered attendees.

“This edition of the MEET Show was a great success,” said Shawn Murphy, show manager of the MEET Show. “We saw professionals from all across the country showcase the latest technology—from robots to heating units and smart building innovations, there was a lot to take in over the course of two days. We are hearing lots of positive feedback from exhibitors and attendees alike.”

In addition to the trade show, the event hosted several educational seminars for attendees.

Four innovation awards were given out by the show’s four sponsoring associations— Venmar AVS/Virtuo Air Technology received the ACME Innovation Award for its AVS N Series, Acuva received the CIPH Innovation Award for its ArrowMax Home 2.0 UVLED water purification system, Intellimeter Canada Inc. received the EFC Innovation

At the 2022 MEET Show, there was 5,772 registered attendees over the course of the two-day show.

Award for its i-Meter EV charger meter and demand controller, and Dals received the IES Innovation Award (Maritime Sections) for its MFD03-CC. MEET is produced by Master Promotions Ltd. in Moncton and sponsored by the Canadian Institute of Plumbing & Heating (CIPH), IES (Illuminating Engineering Society) – Maritime Sections, ElectroFederation Canada (EFC) and ACME (Atlantic Canada Mechanical Exhibitors). The MEET Show is expected to return in 2024.

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n Kitchen & Bath

Commercial electronic lavatory faucet now oftentimes comes with sensors to detect motion to activate water flow. (Photo provided by Delta)

The commercial bathroom sector is seeing steady growth in both new construction and retrofits, with touchless technology and health safety being the latest trends.

By Francesco Lo Presti

bathroom is a staple in any type of building, whether that may be residential, industrial, commercial, or institutional. After all, when nature calls you have to go.

Oftentimes, the first thing people look for when walking into a washroom is whether or not it is clean and accessible. For some people, clean bathrooms might even Continued on page '15'

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n Kitchen & Bath

Sensor faucet and flush valves are growing in popularity within the commercial bathroom marketplace.

(Photo provided by Moen)

corporate communications at Bradley Corp.

“Even posting and maintaining a cleaning schedule in restrooms helps reassure customers the facility is clean. Over half who have observed such a schedule say it makes them feel more positive about the business.”

The global pandemic has brought with it a surplus of changes to the commercial bathroom industry. (Photo provided by Delta) Continued from page '13'

determine whether or not they return to a business.

According to a Bradley Corps’ annual Healthy Handwashing Survey, conducted in February 2020, a growing majority of consumers value businesses that have well-kept washrooms. In fact, according to the survey, 62 per cent of respondents said that they would either “definitely” or “probably” shell out more cash in response to clean

restrooms. In 2018, the same question saw only 45 per cent.

The same study also found that three out of four Americans make it a point to visit a business because they know it has nice washrooms. The findings are part of the 11th annual report that queried 1,005 adults and youth in the United States about public restroom preferences.

“Increasingly, our survey underscores that clean restrooms attract business,” says Jon Dommisse, vice president of marketing and

Projects Over the last two years, the commercial bathroom industry has seen plenty of changes due to a rise in health consciousness, explains Lisa Lasko, senior segment marketing manager at Moen. As such, touchless technology has become even more desirable and relevant.

Whereas certain areas of the skilled trades have seen a decrease in the market, the commercial bathroom industry has been in a period of steady growth. “After a near stop Continued on page '17'

May/June 2022 – Plumbing & HVAC www.plumbingandhvac.ca

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n Kitchen & Bath Continued from page '15'

in the beginning of 2020 due to COVID-19, the landscape has been constantly shifting,” explains Navin Leeladhar, sales leader commercial projects at American Standard.

He adds that retrofits were on the rise in

Marnee Colman, senior marketing manager, North America commercial business at Masco Canada Ltd. She isn’t the only person in the industry to have noticed this trend. According to Jerry Babin, general/specifications manager at Morris Lee Ltd, there is a lot of work being

As the market is becoming highly competitive, there is a greater need to look at alternate materials without compromising design, safety and functionality.

For example, in Toronto, there are tons of building upgrades that need to be done, “COVID exposed that a lot of them either have no air conditioning, windows that don’t open or need upgrades to existing facilities. The dollar valve backlog is over a billion dollars,” said Babin. “In most hospitals, someone suffering a mental health breakdown goes in through the ER. They are put in a room that is not geared for them and they post a security guard in front for all to see. In essence, its like being in a holding cell,” said Babin, speaking from a personal experience with a loved one.

Reducing bacteria late-2020 and into early-2021, while in 2022, the industry saw a shift towards new construction.

For new construction, commercial bathroom projects have mostly been in the healthcare and education sectors, explains

done in the healthcare and education sectors.

“COVID over the last two years has exposed a great many deficiencies that our provincial/ federal governments have neglected over the years, and they are trying to catch up,” explains Babin.

When it comes to upgrades made to commercial bathrooms, one the most common trends have been concerning electronic or sensor operated products. This Continued on page '19'

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n Kitchen & Bath

Green building codes Environmentally friendly products are another growing trend within the industry when it comes to commercial bathrooms, “It’s a trend that’s been embraced by the industry, and developers have been motivated to meet green building codes and standards, not only for sourcing of their products but also the operation and ongoing maintenance,” said Colman.

When it comes to style and design choices, the type of application determines the end result. This means that in places such as healthcare and education, the design will value functionality over style. Whereas, in places such as offices or restaurants, the project will likely find more of a balance between style and functionality, explains Colman. She also adds that when it comes to designer finishes, “Chrome has always been standard, but we are starting to see more designer finishes, which includes matte black, stainless, and bronze.” It’s important to remember to select products that are commercially graded while also adding to

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includes both faucets and flush valves.

More and more people in high-traffic environments with high touchpoints are concerned about the reduction in the transmission of bacteria. High touchpoints in a commercial bathroom could mean handles (door and faucet), grab bars, soap dispensers, or paper towel dispensers.

Another emerging trend is the use of solid surface materials such as Corterra or Corian for sink or lavatory combinations, explains Babin. “Solid surface materials for countertops with integral lavatories is taking over what was vitreous china lavatories and laminated countertops. Counters with integral bowls are much easier to clean, and delamination of particleboard countertops is no longer an issue.”

Additionally, in recent years, composite polymer faucets have started to enter the market. It is a robust plastic that is lead- and nickel-free, and are increasingly being used in light commercial applications, explained Leeladhar.

the overall style of your business. “These products are used daily, multiple times, and you want products that are warrantied,” said Colman.

Leeladhar also points out that its important to remember that “As the market is becoming highly competitive, there is a greater need to look at alternate materials without compromising design, safety and functionality.”

Although the industry has been able to keep

up with the growing number of new products, the largest issue facing manufacturers right now relates back to the global supply chain issue. The ability to get raw materials has been directly impacted, which has led to longer lead times. “What was a six or eightweek lead time is now 12-14 weeks and, in some cases, even longer,” explains Babin. He suggests ordering products in advance as last minute orders are getting more difficult to pull together. :

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n Kitchen & Bath New quartz option

Installation made easy Kohler, Milwaukee, Wisconsin, introduces its Avoir one-piece elongated tankless toilet. The toilet features comfort height chair, height seating and offers one-touch flushing. In addition, Avoir offers a 1.28-gallon flush setting and comes with a Quiet-Close seat and lid. The Avoir tankless toilet is made with vitreous china and is floor mounted. It also features a concealed trap way and a compact elongated bowl.

Kohler www.kohler.ca

Touchless lavatory faucet Moen, Oakville, Ont, expands its Cia bathroom collection to include MotionSense Wave touchless technology. The Cia single-handle bathroom faucet with MotionSense Wave features a single-sensor touchless activation that allows users to turn water on and off with the simple pass of a hand. The Cia collection features a geometric form that complements various contemporary designs, from luxe-inspired décor to soft modern styles to industrial-leaning looks. Additionally, the faucet comes in multiple finishes, including chrome, lifeshine brushed nickel and gold, and matte black.

Moen www.moen.ca

Drain pump Saniflo Canada, Cambridge, Ont, expands its Sanicom simplex drain pump by introducing the Sanicom 2.

The new drain pump comes equipped with two 2-horsepower, 220-volt motors and can move up to 140 gallons of fluid per minute. The Sanicom 2 can handle fluids up to 194F or 90C and discharges effluent through a one-and-a-half-inch pipe vertically 32 ft, horizontally 390 ft, or a combination of both.

Saniflo Canada www.go.saniflo.ca

www.plumbingandhvac.ca

Bradley Corp, Menomonee Falls, Wisconsin, introduces Evero Matte, a new quartz option with a stone-like appearance for commercial handwashing basins. Evero Matter washbasins are castformed so they are able to be specified in many shapes and forms. Its new colour palette, called Mason Series, includes eight colours—mesa white, limestone, sandbar, desert clay, lunar gray, bedrock, cinder, and black onyx. Made from a blend of bio-based resin and quartz, it is resistant to stains and cracks. It is also nonporous and seamless.

Bradley Corp. www.bradleycorp.com

Shower kits Oatey, Cleveland, Ohio, unveils its QuickDrain Tub-to-Shower conversion kits, designed to help contractors adapt to numerous commercial job site irregularities. The multiple-SKU kit components and standardized options make for a speedy installation and minimizes a renovation’s impact on customers. Contractors can select from several standard linear options and then order pre-sloped shower pan kits to achieve near-universal adaptability. The Tub-to-Shower conversion kits can be customized to fit nearly all shower enclosure sizes and conditions. The Tub-to-Shower conversion kit helps in adapting the four common components seen in conversions: drain body, waterproofing system, shower pan, and design-matched drain covers.

Oatey www.oatey.com

Wi-Fi enabled circular shower RainStick, Toronto, Ont, introduces its Wi-Fi enabled circular shower for the first time to the Canadian market earlier in 2022. Just like a traditional shower, RainStick starts with fresh grid supplied water.

Instead of going down the drain, it captures, circulates, and cleans the water. Its circular function has a flow rate of three GPM, while its traditional mode has a flow rate of 1.8 GPM. Through the use of a micron filter, larger debris is removed. For redundancy purposes, a UV-LED is used to disinfect water from any bacteria or viruses. It does not store water in-between uses.

RainStick www.rainstickshower.com

May/June 2022 – Plumbing & HVAC

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n HVAC

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Creating a membership option for customers will ensure they keep coming back and are satisfied with the job.

eoccurring monthly revenue, or RMR, can help your company ensure it will outlast your competitors and safeguard your business for the future.

Imagine for a moment that twice a month your company receives payments totalling somewhere between $10,000 and $100,000?

This might sound like science-fiction, but it is possible.

To my best knowledge, Union Gas was one of the first companies that implemented a RMR strategy. Around this time, natural gas was a new and potentially dangerous fuel that could be used to heat homes with less pollution than oil or coal. Natural gas had a low cost and could be distributed into homes the same way that water and hydro were being distributed. There was only one problem, people were afraid of natural gas since it was still a bit of a novelty at this time. To solve this problem, they started to introduce natural gas through the new home builders.

Once word got out about how convenient

By Glenn Mellors

Continued on page “25”

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23

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Creating incentives to entice customers to return for additional services could increase your profits each month by thousands of dollars.

Continued from page “23”

natural gas can be, people welcomed the idea with open arms. To convert homes into natural gas, the utilities used the same tactics used on the builders. “Let us run gas into your home and you will get a free water heater.” It was a win-win for everyone.

It wasn’t until years later that the utility companies figured out the power they had to create an abundance of wealth.

What did they do?

I am unclear on the exact timeline of events, but at some point, someone produced the idea of charging a minimal monthly fee for the water heater to create the RMR. With hundreds of thousands of water heaters out in the field, the potential was impressive to say the least.

With 2.2 million homes in Ontario renting a water heater at an average tank rental of $33, that means a profit of almost $800,000,000 per year.

Reality check That is great but what chance do I have a replicating a similar approach? It might not

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be on the grand scale as seen with utility providers. But even $10, $20, or even $30 a month multiplied by your data base of 3,000 to 5,000 customers presents quite the desirable possibility.

There are HVAC retailers that have an exceptionally large RMR occurring right now. Notice I said retailers, as the first

Create an environment of easy to do business with and easy to stop doing business with. thing I tell my students is to stop thinking like a contractor and start thinking like a retailer. This means there is a larger focus on relationships, customer experience, ease of doing business, and making the customer always feel in control.

A good example located in Ontario is Atlas Care, formerly Atlas ClimateCare.

They have over 10,000 customers that pay anywhere from $10 to $50 a month. Haven Home ClimateCare had over $900,000 a month coming in. Anchor ClimateCare had over 5,000 customers paying monthly fees, and the list could go on and on. The common denominator for each of these companies was longevity, growth, and market value. It all adds up to job security! Imagine constant and equal workflow and revenue for 12 months of the year, how simple life could be. No seasonal layoffs and constant paychecks for everyone.

Tell me more If you look back at the water heater scenario, it all started with high value and low monthly costs. What do you offer with high value and low monthly costs? Minimal risk for the customer and negligible risk to your company?

The ideal place to start and to learn RMR best practices is through monthly memberships, like any fitness center, you sign up for a commitment of one year and after that it is month-by-month. The funds Continued on page “27”

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25

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n HVAC Developing stronger relationships with your customer base through incentives, like a membership program, will help grow your business over time.

Continued from page “25”

received in the first twelve months will fund the administration of setting up the customer, costs to acquire customers, and the costs of putting in processes to allow you to receive automated monthly payments. Once the costs are covered, there is no future obligation other than month-by-month. Create an environment of easy to do business with and easy to stop doing business with. This philosophy will attract more customers than any marketing can do. A customer only leaves if they no longer see value in the membership.

Providing extra value It is imperative that your memberships make sense and provide value to your working team first. Without the support of every team member, membership growth will be impossible. The value needs to be based around the company culture. Have the team assist you in creating membership levels based on benefits, start low, and go up from there. You will be surprised how ownership and commitment will come when the team

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has input.

I have worked with and had the pleasure of seeing the creativity teams have. For example, one company started out with the monthly fee first and then added the benefits based on commitment. The result was four levels of memberships that maintains a customer base made of thousands of members.

They started off with a five dollar a month club membership, which provided a free inspection and a discount of 10 per cent off future repairs.

The next one was priced at dollars a month and included things like priority service, no overtime charges, a 15 per cent discount on repairs, and as an added bonus, a free equipment tune up around the anniversary date. A third option at $15 per month is a protection only plan. This plan covers labour and material up to a limited amount annually, but the best plan is a club exclusive membership. All the benefits of the $10-plan and $15-plan for a reduced price of $20. Once the team created the terms and conditions, they hit the ground running. Now, the number of customers that have signed on to

memberships has reached the thousands.

If it were easy, every company would have started the membership plans. It takes hard work with constant conversations between customers and staff. Managing growth can be a challenge, not to mention staffing to manage the memberships and delivery of benefits will be a full-time job. After all, you will be potentially booking thousands of maintenances, receiving thousands of service calls, and maybe even performing hundred of installations a year. It sounds like a great plan to me. : Glenn Mellors was born into a plumbing family and started in the industry in 1973. He entered the HVAC side of the business in the 80s, working in wholesale, and then joined Lennox in 1992. In 2008 he joined the ClimateCare Cooperative Corporation, an Ontario contractor group, where he is director of training and implementation. Glenn can be reached at gmellors@climatecare.com.

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n Tools & Instruments Eliminating manual pumping Milwaukee Tool, Markham, Ont, debuts its new M12 stick transfer pump, which allows for seamless water transferring, delivers filtration, and eliminates the hassles of manual pumping. Featuring a 36-inch submersible aluminum barrel, the stick transfer pump has the reach and inlet control needed to get to water in difficult-to-access areas such as trenches, storm drains, and water meter boxes. Utilizing Milwaukee’s HydroPass filter technology, the M12, when equipped with an M12 red lithium XC battery, maximizes water flow in heavy debris to pump up to nine gallons of water per minute.

Milwaukee Tool www.milwaukeetool.ca

New pipe freezing kit General Pipe Cleaners, McKees Rocks, Pennsylvania, introduced its Cold Shot pipe freezing kit to market. The Cold Shot lets users repair an operating water system – without draining lines, sprinklers, or hot water systems before cutting pipe or tubing. With the use of carbon dioxide in dip-tube cylinders, the Cold Shot freezes liquids in steel, copper, cast iron, aluminum, or plastic pipes — 1/8 inches through two inches in diameter. The Cold-Shot kit includes 10 sets of freeze heads, two high-pressure spiral hoses with grips and injectors, a T-distributor, locking nut, hex head screwdriver, rubber gloves, goggles, and carrying case.

General Pipe Cleaners www.drainbrain.com

Tethering system solutions Knipex Tools, Buffalo Grove, Illinois, has debuted its new ANSI-compliant tethering system and 1000V insulated tools for its tethered tools and attachments line. The additions include one ANSI-rated lanyard, two adapter straps and seven 1000V insulated tools.

The Knipex tethering system includes a captive eye to keep the lanyard secured to the carabiner and a self-locking gate to prevent any unintentional opening. It also comes with adapter straps that attach to personnel, and the tether attachment is welded onto the multi-grip handles for stable mounting and can hold a maximum tool load of 3.3 pounds.

Knipex www.knipex-tools.com

Total solution press tool Ridgid, Elyria, Ohio, launches its Ridgid RP 350 press tool. The RP 350 features a brushless motor that is capable of over 100,000 press cycles and requires no scheduled maintenance. It has a capacity of one-and-a-half-inches to four-inches for carbon steel, one-and-a-half-inches to four inches for copper and stainless steel, and one and a half inches to two inches for PEX. It also comes equipped with a 360-degree swivel which provides access to hardto-reach locations. The RP 350 is compatible with all Ridgid standard series jaws, rings, actuators, and attachments.

Ridgid www.ridgid.com

Streamline in-field testing Fieldpiece Instruments, Orange, California, announces the rollout of its new Job Link system application app. Job Link debuted in 2015 and allowed technicians to see inside an HVAC/R system while making repairs.

The system connects technicians with Fieldpiece wireless tools with an impressive range of up to 1,000 ft, view measurements with ease and gather system diagnostics across the job site. With its new upgrade, Job Link will offer new functionalities and allow users to streamline their in-field testing and office operations, as well as improve user experience significantly. The app will feature three subscription tiers and will be available in the Apple Store and Google Play.

Fieldpiece Instruments www.fieldpiecejoblink.com

Brushless tools DeWalt, Baltimore, Maryland, launches its Xtreme 12V Max brushless oscillating tool. The Xtreme 12V delivers the versatility and ease of use needed to get jobs done. It comes compact and performance-packed with a brushless motor that delivers up to 18,000 OPM with a 3.2-degree oscillation angle. In addition, the tool is equipped with an LED for enhanced visibility, while its variable speed trigger offers professional-grade control.

DeWalt www.dewalt.ca

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n Hydronics

Heat pumps offer a potential growth market for hydronics with air-to-water technology

By Roy Collver

Several air-to-water heat pumps on the market now contain all the refrigeration equipment as a sealed package entirely within the outdoor unit.

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Plumbing & HVAC – May/June 2022

In the last issue of Plumbing & HVAC magazine, Bruce Nagy wrote an article concerning the latest industry trends, which were posed as a survey to our readers. The top two responses to the question, “What will grow in the next five years,” was hydronics and air-source heat pumps (ASHP).

I am sure most respondents were thinking air-to-air heat pumps would be replacing gas and oil furnaces, but air-to-water heat pumps are going to become a bigger part of the hydronics business. As an installing or service contractor, it is pertinent to understand how this technology works, how to install and service them, and how to design a hydronics system around them.

Some of the barriers that might be stopping companies from fully divulging into the hydronics industry might be due to a lack of proper licensing to perform the basic electrical installations and upgrades, basic refrigeration installations and service, and

The hydronics industry can expect air-towater heat pumps to play a larger role in the coming future. lastly, advanced electrical troubleshooting for low-voltage controls up to high-voltage equipment.

Not enough of a spark Substituting an ASHP for a boiler will seldom be a plug-and-play procedure, although it is starting to get easier with some of the newer equipment being offered. The advent of lower temperature “warm water” hydronics with the adoption of condensing boiler technology and supply water temperature mixing has made the substitution easier in many cases. Yet there can still be major issues with equipment short-cycling due to the variable loading of some hydronic systems. Most compressive

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Chart One: The nuances of a typical Canadian heating season broken down. refrigeration equipment does play well with deep load reduction, requiring system design tweaks to allow equipment to have reasonable run-times.

Adding a buffer tank is the standard solution in most designs, but clever control technology to synchronize zone operation can be successful as well as careful mechanical layout to ensure minimum loads are always maintained.

In retrofit situations, a designer should first ask if there is enough electricity at the building service panel. This might turn out to be the biggest impediment to making an easy conversion from fossil-fuel burning equipment to electric heat pumps.

De-carbonization Although ASHP units are becoming more efficient, even smaller ones add a significant electrical load, and it doesn’t end at the heat pump. If de-carbonizing our residential building stock is the goal, owners will need to consider adding the loads of electric ranges and heat pump water heaters to replace fossil-fuel fired equipment. When you take the long view into account by adding an electric car charger or two, futureproofing the average home is going to start looking like a minimum 150-to-200-amp service. If the house already has a central air

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conditioning unit, don’t forget that the heat pump can also do the cooling with chilled water. This will allow you to possibly use the existing AC breaker.

If your hydronics company lacks the expertise in-house to do some of this work, find out who does it now and see if you can partner-up. Trade qualifications tend to vary by province or even by municipality, so local jurisdiction requirements need to be studied.

really busy. Multi-trade companies are able to provide their staff with ongoing, in-house, on-the-job training, which helps to cross pollinate the skills between trades. This really benefits companies who are active in service work, allowing standby personnel to be able to respond to every call rather than needing multiple employees on-call for different types of equipment.

Now some good news! One clever workaround for traditional hydronic installers who lack expertise in refrigeration comes from a number of manufacturers who have stepped up to offer air-to-water heat pumps that contain all of the refrigeration equipment as a sealed package entirely in the outdoor unit. Much like putting in a residential refrigerator or window

The advent of lower temperature “warm water” hydronics with the adoption of condensing boiler technology and supply water temperature mixing has made the substitution easier in many cases.

Technical edge Where hydronics has been done strictly by the plumbing and pipe trades, more training is likely required. Refrigeration and HVAC trades often have a technical edge in the electrical, refrigeration and control aspects of heat pump installations, but don’t sell your plumbing and gas expertise short. The exclusively-HVAC people may need your skills as much as you need theirs. If your shop already has the necessary skills diversity, then full steam ahead! You are about to get

air conditioner, installers of these ASHP units don’t need to mess with the sealed refrigerant equipment and can simply place the outdoor unit and run the power to it.

The supply and return piping (hydronic not refrigerant) is then run into the house and connected to the hydronic equipment, typically to a buffer tank that then takes the place of the boiler in the hydronic piping design. Of course, it is not quite that simple.

Continued on page “33”

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n Hydronics Continued from page “31”

Technologically sophisticated Air-to-water heat pumps follow a true system approach and offers a fully integrated design with hardware software and controls. It can be quite expensive, but your customer gets what they paid for — out of the box ease of installation that works with the flip of a switch.

Manufacturers are entering the market at a furious pace from Europe and Asia, but there are some notable Canadian designed and manufactured units that have proven to be robust in our cold climate and are well supported in our market.

Readers should talk to suppliers and search the internet for units that have local support for inventory, parts, and technical information. Check out industry organizations like the Heating Refrigeration, and Air Conditioning Institute of Canada (HRAI), the Canadian Institute of Plumbing and Heating (CIPH), and the Thermal Environmental C omfort Association

HEATING LOAD PROFILES - 3 EXAMPLES OF 11 CANADIAN CITIES STUDIED FOR NRCan PROJECTS % OF MAXIMUM TEMPERATURE DIFFERENCE (HEATING LOAD)

The ASHP manufacturer should have a variety of recommended piping and control schematics to help make everything work.

0%

Vancouver

20

40

Montréal 60

80

Yellowknife

100% 0

10

20

30

40

60

70

80

90

100

% OF HEATING SEASON (TIME)

Chart Two: The curves show how even in Canada where there are varying climate zones, the system will still have similar load profiles. Design conditions (when the weather is coldest), only occur for a very limited number of hours.

(TECA), to see what information and training might be available. For emerging technology, there is a tremendous amount of information available from manufacturers to help give you a boost up onto the saddle.

Chart Three: Annual heating hours versus the outdoor temperature in Edmonton, Alta.

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Not a total deal breaker There is so much more that could be covered on this topic, but I will wrap it up by de-bunking some misinformation about ASHP and cold weather operations. Yes, ASHP performance drops off as outdoor temperatures drop. No, that is not a deal breaker in our cold Canadian winters. It all comes down to proper design and providing the necessary back-up heat when required.

How much supplemental heat is needed?

How often and for how long depends on the location and so, climate data for your area will need to be examined. Talk to your ASHP supplies and do the math.

The graphics are based on work by NRCan and my own research and shows how little extra heat will be needed in the average winter. : Roy Collver is an author and consultant on hydronic heating based in Qualicum Beach, B.C. He can be reached at hoth2o@shaw.ca

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n Cooling Newly designed louver Reliable, Geneva, Alabama, expands its collection of architectural louvers with the newly designed AEL-427020-MD louver. It is rated for severe weather (wind loads up to 50 PSF) and extreme performance. It is also designed for use with ductless packaged terminal air conditioner (PTAC) units. The AEL allows for fresh air ventilation without comprising PTAC system performance.

Reliable www.reliablelouvers.com

New fluid cooling tech

Low maintenance unit cooler Danfoss, Baltimore, Maryland, introduces the Optyma cooler, a low maintenance unit cooler that provides high performance.

The Optyma is designed for quick and easy installation and features cross-rifling inside the heat exchanger tubing, maximizing air turbulence. It comes standard with a variable-speed capable fan motor. The Optyma offers a wide capacity range with six and four FPI and low, medium or high-profile models are available.

Danfoss www.danfoss.com

Tower Tech, Oklahoma City, Oklahoma, introduces two closed-circuit cooling tower models to its TTXR series—the Hybrid Fluid Cooler technology and Evaporative Fluid Cooler technology. Keeping the same structure and features as the TTXL series, the TTXR models differ internally. The TTXR series models are non-corrosive. The Hybrid Fluid Cooler technology and Evaporative Fluid Cooler technology offers a no-drift solution for industrial applications like food processing that require mitigation of airborne contaminates.

Tower Tech www.towertechusa.com

IT’S TIME TO COOL DOWN WITH KEEPRITE ENJOY COMFORT WITHOUT COMPROMISE Ion™ 19 Variable-Speed Air Conditioner - TVA9 • Up to 19 SEER • Up to 13 EER • As low as 56 decibels • 5-stage operation • Wi-Fi® enabled remote access • 10-Year No Hassle Replacement™ Limited Warranty For more information about our entire product line-up, visit us at keeprite.com

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May/June 2022 – Plumbing & HVAC

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n Refrigeration

The next step forward for the heat pumping market is to convince the right decision-makers that there needs to be an increase in the number of refrigeration mechanics as heat pumps gain popularity.

By Greg Scrivener Over the last several issues, we’ve discussed heat pumping in various applications. As the technology becomes more affordable and the desire to reduce carbon emissions increases, heat pumps will be used in more and more applications.

Commercial equipment is now becoming available with the ability to produce hot water to 180F using refrigerants other than carbon dioxide. Providing the proper motor and oil are selected, the application window of some compressors is significantly larger than they used to be. Figure 1 shows that application limits for a compressor from a manufacturer’s webpage. You can see that operation at very high condensing temperatures is possible.

Ammonia is one of the most efficient high temperature heat pumping refrigerants, which is being used in this industrial heat pump. (Photo taken at International Institute of Ammonia Refrigeration 2022)

Figure 1: Application limits for a 6FE-50Y Bitzer compressor.

(Photo by Bitzer.de)

36

Plumbing & HVAC – May/June 2022

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Figure 2: Approximate coefficient of performance (COP) for a compressor used in high temperature air-source heat pumping at different outdoor ambient temperatures.

While there are compression ratio limits that occur as the evaporating temperature decreases, meaning that high condensing temperatures may not be possible at really low evaporating temperatures, this particular compressor can operate at very high condensing temperatures throughout a really wide range of evaporating temperatures.

Figure 2 shows the approximate heating coefficient of performance (COP) for this compressor used in an air-source heat pump and Figure 3 shows the approximate heating capacity. Looking closely at these figures, you can see many of the problems we’ve discussed over the last several issues.

The capacity of the system decreases rapidly with a decrease in the temperature of the heat source and the efficiency also drops off in the same manner. In other words, if used for space heating or another type of heating load that is governed by outdoor ambient conditions, you either have to buy large and oversized equipment or add a secondary heat source in order to meet the requirements at low ambient conditions.

ranges. It is likely that in many cases at least some electric back up heat will be required. However, in Canada, most high temperature heat pumps that produce hot water for space heating or process

Shining star Ammonia turns out to be one of the best high temperature heat pumping ref rigerants and in cas cade-typ e arrangements, can achieve temperatures as high as 95C (203F) in commercially

Market challenges There are several ways to address some of the operating challenges with heat pumping. First, let’s look at the operating

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loads are likely going to need to be able to produce this heat as efficiently as possible and at ambient temperatures below -30C. In order to decrease the compression ratio of individual compressors, it’s possible to design high temperature heat pumps as cascade-style systems when large temperature lifts are required. Figure 4 shows a basic example of this type of system.

While there is a cost associated with the extra compressor and heat exchanger, these types of systems can keep compressors in a narrow operational window, which can extend the life of the compressors, they can optimize the refrigerant selection by using refrigerants that are more efficient on both the high and low stage (i.e., they can use two different refrigerants if that brings a benefit), and they can be more energy efficient.

For example, we can select a low stage compressor to evaporate at -40F and condense at 50F and match it to the compressor we used in the example above with an evaporating temperature of 40F (assuming a 10F temperature difference in the heat condenser/evaporator heat exchanger) and a condensing temperature of 180F. This results in an approximate COP of 1.85, which compared to purely electric heat is still much less expensive to operate (at least as far as energy costs are concerned).

Figure 4: A basic representation of a cascade heat pump

Continued on page “39”

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37

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n Refrigeration Continued from page “37”

available equipment today.

So far, we have been discussing “heatonly” systems. However, a significant benefit of using high temperature heat pumping can come when cooling is needed simultaneously. Consider a 40F freezing tunnel—it would be possible to cascade this with an ammonia heat pump and achieve 200F process water. The combined COP of a heat pump cooling system can be very appealing, and they can result in large energy and/or carbon emission savings compared to a more typical refrigerationboiler system.

Unfortunately, introducing heat pumps into refrigeration systems is difficult. This difficulty rises primarily because it is hard to balance the heat and cooling needs effectively without one sacrificing the other. In other words, you need to provide heat when you need it and cooling when you need it.

Operating the cooling without a demand for heat is relatively easy because you can always reject heat to the outdoors and the refrigeration system will continue to function normally.

Providing heat when cooling is not required is much harder because there is not always a source of heat readily available, and as we’ve already seen, the outdoor ambient air is not always able to

Figure 3: Heating capacity of the example compressor at different outdoor ambient temperatures.

Keeping costs low The industry will face continued reliability and cost challenges as these systems are often more expensive and complex than fossil fuel burning counterparts. There will be an effort by manufacturers to drive down costs in order to make the technology affordable, particularly in the commercial and residential markets. While this kind of pressure does help keep consumer pricing low, it can make the technology less reliable and ultimately this strategy may backfire if people revert back to fossil fuel options.

As the world continues to transition away from fossil fuels and attempts to minimize carbon emissions, the rise of heat pumping technology is almost inevitable. provide enough heat. Therefore, it becomes necessary to use alternate techniques like, low temperature electric boilers, buffer tanks, and/or phase change materials to save the heat from when the system was operating. These solutions add cost and complexity to an already expensive and complex system.

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Unfortunately, in cold climates, this seems to be happening already with geothermal heat pumps. They are very expensive to install properly and many of the products available simply do not have refrigeration components with a very long lifespan.

When an owner is faced with an extremely large repair bill, they often revert

back to the “cheap” gas furnace. Ultimately, as the world continues to transition away from fossil fuels and attempts to minimize carbon emissions, the rise of heat pumping technology is almost inevitable. The next step is to convince the industry that it needs to gear up for a fairly significant increase in refrigeration mechanics and people qualified at working on refrigeration systems. This is not an easy task.

Note: In an earlier article, it was mentioned that we would discuss the low temperature heat pump installed this year at this author’s house. While it is installed and operating, there wasn’t enough time in cold weather to gather the data needed for a good article. Look forward to that article next winter. :

Greg Scrivener is the lead refrigeration engineer and a partner at Laporte Consultants, Calgary, and works throughout Canada and the U.S. He is a professional engineer and journeyperson refrigeration mechanic. He can be reached at GScrivener@laporteconsultants.com.

May/June 2022 – Plumbing & HVAC

39

n Industry Champions

Water technology company commits to solving the inequitable access to clean drinking water through its several social advocacy programs.

By Francesco Lo Presti

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Plumbing & HVAC – May/June 2022

So far, the Industry Champions profile series has featured two individuals who have committed time, energy, and knowledge to improving the mechanical trades. For this iteration of the series, the decision was made to focus on a specific company that has completed a surplus of advocacy-based initiatives that give back to the community.

In fact, Xylem Water Solutions and Water Technology was recently named a Net Zero Carbon champion at the 2022 Global Water Awards for its work in water decarbonization.

“Xylem is a leading water technology company committed to solving water by creating innovative and smart technology solutions to meet the world’s water, wastewater, and energy needs,” explains Tim Main, national sales manager of wholesale products at Xylem. The company, alongside its partners, was recognized for deploying solutions that optimized energy consumption across water networks and reduce greenhouse gas emissions.

Xylem has a portfolio of brands that are sold in more than 150 countries. Within the company’s umbrella is its Watermark corporate social responsibility program, which was founded in 2008. They work with nonprofit partners on sustainable development projects. “It is a twofold mission—provide and protect safe water resources for communities in need, and educate people about water issues,” explains Main.

Through the program, they have worked towards bringing clean water, sanitation, and hygiene education to schools and communities in emerging markets. In 2021, employees at the company logged more than 113,000 volunteer hours in activities

to provide and protect safe water resources and education. “The water sector is uniquely positioned to make a meaningful contribution to containing climate change,” explains Austin Alexander, VP of sustainability and social impact at Xylem. “We could become one of the fastest sectors to decarbonize.” In the past year, Xylem has formalized its commitment to achieving net-zero carbon emissions before 2050.

Collaboration with Manchester City One of the latest initiatives that Xylem has embarked on is a partnership with Manchester City, a professional soccer club in England. In 2018, the club announced a global multi-year partnership with Xylem to become the club’s official water technology partner. They will also partner with Manchester City’s womens team, New York City FC, and Mumbai City Football Club, which are all a part of City Football Group (CFG).

Through this partnership, Xylem will work with the club on Xylem Watermark projects, such as building water towers in communities around the world. “We are delighted to announce this new partnership with Xylem,” said Damian Willoughby, senior VP of partnership at CFG, in a press release.

“Manchester City and Xylem share a common commitment to operating in a sustainable and innovative way, whilst enhancing the lives of people in our communities around the world.

We are excited to harness the global appeal of football to raise awareness of water challenges and support Xylem’s efforts to tackle these issues.”

Recently, Xylem and CFG announced the renewal of its multi-year global partnership, which aims to accelerate action on critical water

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An example of intervention was done in Namanolo, Malawi, where thieves had stolen and vandalized a water pump that was powering a health clinic's borehole, according to the company's website. The pump was replaced, and a secure pump house was even built.

Handwashing stations were installed in the community as a way to help raise awareness about the importance of hand hygiene. To date, nearly 500 similar hand-washing stations have been installed in schools and marketplaces across nine countries—from Pakistan to Colombia, reports Xylem.

The Xylem Watermark corporate social responsibility “Washing hands with soap program’s mission is to provide education and and water is one of the most equitable access to safe water to help build resilient effective measures in the fight communities. against COVID-19. Through our partnership with Americares challenges by driving a further 100 million we aim to bring this message to life for people to participate in water-related initiatives communities around the world and to empower in their communities. “Over the last four years, them through improved access to clean water we have successfully combined our place in the and sanitation,” said Alexander. “We have a world of football with Xylem’s expertise in water unique responsibility and opportunity to make education to impact a huge number of people water security a reality for the world’s most globally,” said Roel de Vries, COO for CFG. impoverished communities, and we’re united Solving water together with Americares in this pursuit.”

In 2020, Xylem joined forces with Americares, This year, Xylem held a Walk for Water a health-focused relief and development campaign from April 22 until May 5, which organization, to bring water security and encouraged participants to walk and raise sanitation to impoverished communities. awareness for the millions of people that Since then, over 3.5 million people now have don’t have access to safe drinking water. The clean water and sanitation services. Last year, campaign had 179,676 thousand participants their goal was to reach another one million with a goal to log six km of activity in two people through its WASH interventions. weeks. To date, the campaign has logged a

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total of 133,517 km. This event was completed in partnership with Manchester City.

2021 Sustainability Report Each year, Xylem produces a sustainability report, which highlights the work completed in the last year related to its advocacy work.

Key milestones that were acknowledged in the report included Xylem’s role in preventing polluted water from flooding communities and how they have helped customers reuse more than one billion cubic meters of water in 2021. “We have a responsibility to make a difference, working alongside our customers and partners and the communities we all serve,” explains Patrick Decker, president and CEO of Xylem. “That’s why our sustainability report is more than a set of numbers. Instead, it’s a report card on the impact we’re making together and a dashboard of progress in our mission to solve water.”

Xylem is on pace to achieve net-zero carbon emissions. In addition, more than half of its major facilities are operating on 100 per cent renewable energy.

A new program that Xylem has been working on is its Innovative Labs. It will establish a framework for start-ups and Xylem to work together on ways to bring new technologies to the water and wastewater markets, explains Dr. Christine Boyle, founder of Valor Water Analytics and VP of product development at Xylem.

The program targets early and late-stage start-ups and provides them access to the Innovation Labs team of entrepreneurs, engineers, scientists, and project managers, who are all committed to working with founders to help them to scale up their businesses. :

May/June 2022 – Plumbing & HVAC

41

n People & Places

CB Supplies unveiled its new facility in Mississauga on June 1 in celebration of its 60th anniversary.

Two cheques totalling $10,000 were donated by CB Supplies.

CB Supplies donates $10,000 to support mental health crisis Two Canadian Mental Health Association (CMHA) branches within Ontario will be receiving a sizable donation from CB Supplies.

The York/South Simcoe and Peel/Dufferin branches will each receive $5,000 for a total donation of $10,000 to CMHA. “The challenges of mental health come in many different shapes and forms,” said Warren Lowe, president of CB Supplies Ltd. “But the stresses of the past two years — the COVID-19 pandemic and global economic

crisis have put more people at risk for mental illnesses. The CMHA does important work by providing resources and support to individuals with mental illness so they can overcome these challenges.”

CB Supplies donated to the charities in part due to programs such as the Mobile Youth Walk-In Clinic (MOBYSS), reports the manufacturer/master distributor. The mobile walk-in clinic supports those aged 12 to 25 years old by offering a safe space to talk to a

The

People Franklin Electric Co. announced it has elected Chris Villavarayan as the new director, effective May 6, 2022. Since 2021, Villavarayan has been the CEO and president of Meritor, Inc. Rinnai America Corp. announced the appointment of three senior positions including Bernard Beyer, Sean Boyer, and Buster Kennett. Beyer joins as vice Chris president of information technology and will lead the Villavarayan expansion of Rinnai’s IT infrastructure, application land-

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medical or mental health professional. It is staffed by a nurse practitioner, youth mental health worker, and peer support specialist and is free and confidential. A health card is not required and there are no referral requirements.

“We are incredibly grateful for CB Supplies Ltd,” said CMHA Peel Dufferin’s senior director, clinical strategy and services, Lisa Ali. “As a community we’ve been through a lot over the past two years. Calls to our 24/7 crisis support phone line increased by 45 per cent and calls to our intake line have increased by 30 per cent since the start of the pandemic. Housing, food security, physical health, discrimination, and social isolation all have profound impacts on our mental health.

The services we offer take these factors into account, but this holistic approach wouldn’t be possible without the support of people like Warren and companies like CB Supplies Ltd.” The two cheques were given at an event located at CB Supplies new facility in Mississauga. Wholesalers, contractors, and other industry partners met at their new 81,000 sq. ft. facility to celebrate the company having been in business for 60 years.

scape, and data security.

Most recently, he was the assistant chief information officer and director of information technology at Butterball LLC. Boyer Sean Buster Bernard joins as vice president of Boyer Kennett Beyer quality assurance. Before joining Rinnai, Boyer worked at LG Electronics as the senior director of operations. Lastly, Kennett will join the company as vice president of finance. Kennett has years of finance and business transformation experience, having worked as the CFO of CHEP and Sara Lee’s global coffee business.

May/June 2022 – Plumbing & HVAC

43

n Shop Management

Choosing the right social media platforms for your business can help improve the quality of engagement with your customer base.

By Ron Coleman

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Plumbing & HVAC – May/June 2022

R

et r ie v ing acc urate ne ws and information on your business is essential to any business operating in this day and age. The development of the internet arguably could have been one of the most impactful innovations in the way we now conduct business. Both in good and not so good terms.

For instance, it allows for companies to get a better understanding of potential and existing customers for your business.

Increasing brand awareness has never been so important and complicated. Social media is a great way to all that. It allows for you to stay connected with your followers and engage with them. Currently, 74 per cent of consumers rely on social media when making purchasing decisions. This comes from an ODM Group study, with several

other studies backing-up this conclusion, including Forbes. You need to be on the first page of their search, which comes via efficient search optimization engine (SEO) parameters.

Another use for social media can be within the recruitment sector. Contractors are continuing to have problems hiring and retaining employees. An effective social media presence can reap the rewards in this area. This would be a very different content stream generally used for generating sales.

This might all sound out of your comfort zone, but don’t get overwhelmed. Start slowly and build up. Four key areas to start with would be setting your goal, understanding your audience, choosing the platforms that work with your goals, and adding good content daily.

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your company’s social media platforms. This might look like a predetermined number of impressions, comments, clicks, or followers.

Follow the rule of three M’s — monitor, measure, and manage. The more targeted you are the more relevant information you can provide, which in turn will provide better outcomes.

Increasing brand awareness has never been so important and complicated. Social media is a great way to all that.

You likely already have two or three platforms already on the go and you don’t even know it. Your website, email, and customer relationship management (CRM) are often ignored as social media; however, I believe they should be at the top of your list.

Retaining attention

Set measurable goals There are numerous platforms to choose from and there are new ones popping up all the time. Each platform will attract a different audience. It is essential that you pick the right platform to get your message across. Some are better suited for the written word, while other are better suited for videos or images.

According to a recent Global Statistics report, in Canada, Facebook is the most popular platform of choice, followed by Instagram, Twitter, Pinterest, Tik Tok, LinkedIn, and Reddit.

This may seem like a lot to choose from but, as previously stated, based on your desired outcome, what you are looking for will help determine which platforms are best suited for your company.

The first place to start is to set a goal for

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Keep people interested in your social media by giving them reasons to visit your platform.

This will mean that the posting conducted for each platform is relevant to the audience.

Make it all about them. Once you know which topics you’d like to cover and how to deliver them (text, audio, photos, or videos) then you can decide which platforms to use, how often you should post, what to post, and when to post.

Develop a template of topics that will draw people to your platform.

1. Profile an employee, a customer, or a project before and after.

2. Product information—explain what a heat pump is, and how to get grants for purchasing it. Put a link to the relevant information.

3. Healthcare—indoor air quality, smoke, and carbon monoxide detectors.

4. Maintenance guidelines—how to winterize your water pipes, how to minimize energy costs, or how to maintain your furnace.

5.

Handyman projects—how to change a flapper, a washer, or a garburator.

Those are five topics you can build on and repeat. Brainstorm ideas with your team and your customers, or consider setting up a focus group. The same information can be reposted on more than one platform. Always have at least one month’s worth of content ready to go. Consistency is critical.

Look for feedback Setting up and maintaining serious social media platforms can be expensive and timeconsuming. Negative feedback can be hugely detrimental and needs to be dealt with quickly, efficiently, and in a timely manner.

Invest in ongoing maintenance of your platforms. You are putting your business out there and people will take pot-shots at you.

Your competitors will likely be monitoring your online presence as you should be also keeping an eye on what they are doing as well.

With the creation of a larger digital platform comes with it additional cybersecurity concerns. Practice protecting systems, networks, and programs from potential digital attacks. Hacking seems to be all the rage these days.

Take advantage of the Canada Digital Adoption Program and get free money and interest-free loans and guidance from experts. Check out the previous edition of this magazine for all the details.

Reminding your audience to like or subscribe to your content is always a great idea for engagement. And for those not already doing so, they should check out Plumbing & HVAC magazine’s variety of social media and give it a like. It’s about audience engagement after all. : Ronald Coleman is a Vancouver-based accountant, management consultant, author and educator specializing in the construction industry.

He can be reached by e-mail at ronald@ronaldcoleman.ca.

May/June 2022 – Plumbing & HVAC

45

n Coming Events

Climate change expected to be topic of discussion at 2022 ABCs Annual business conferences are making their triumphant return for in-person events. The industry will once again be able to gather, network, and maybe indulge a little bit too much this summer after a brief pause due to the COVID-19 pandemic.

The Mecanical Contractors Assocation of Canada (MCAC) will be holding its national conference from Sept. 28 to Oct. 1 at the Halifax Marriott Harbourfront Hotel in Halifax, N.S. This year’s theme will be ReConnect.

“It has been far too long since we have been together, and we can’t wait to reconnect with our members when we travel to Halifax this fall,” said Tania Johnston, CEO of MCAC. “We have an outstanding program of events planned and plenty of maritime hospitality in store.”

Over the course of the three-day conference, attendees can take in education sessions that include presentations on labour force issues, contractual issues and opportunities for contractors, new innovations and technologies, and the industry’s role in a transition to net-zero.

There will also be various meetings involving the board of directors, associates, and contractors.

The conference’s first keynote speaker will be James Duthie, a sports anchor on

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Plumbing & HVAC – May/June 2022

TSN. On the final day of the conference, Shaun Majumder, comedian, will wrap-up the event.

Registration for the conference is now open, and early-bird registration fees are available until the end of July. For more information, visit www.conference.mcac.ca.

HRAI ABC From Sept.18 to 20, the Heating, Refrigeration, and Air Conditioning Institute of Canada (HRAI) will be hosting its annual conference at the Westin Hotel in Ottawa, Ont. The conference will feature keynote presentations that will cover topics like climate change, a parliamentary reception with local MP’s, and contractor, wholesaler and manufacturer meetings. Details regarding the conference, specific speakers and activities are still being discussed.

To register, visit www.portal.hrai.ca.

CIPH ABC The next industry conference will be hosted by the Canadian Institute of Plumbing and Heating (CIPH) at the Fairmont Jasper Park Lodge in Jasper, Alta, from June 19 to 21.

CIPH expects more than 70 new delegates and companions, and more than 270 members across Canada and the USA to attend the conference. The theme will be

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Shift to Celebrate.

“The CIPH world stopped abruptly on March 20, 2020. Our conference theme for that year was planned to be Shift. How appropriate as we saw shifting trends in our industry then,” said Ralph Suppa, president of CIPH. “We kept that theme and knowing that we were coming back this year in 2022, we added the words “to celebrate.” To celebrate us, our wonderful industry and the great people that make CIPH who we are and proud.”

Over the three-day event, participants will sit in on a wide selection of presentations and attend networking activities.

There will also be a country westernthemed barbeque and a formal Chairman’s Banquet.

Currently, the Fairmont Jasper Park Lodge is sold out, as well as the overflow hotel, Jasper Inn. For more information, visit www.ciph.com.

Calendar June 19 - 21, 2022: CIPH ABC 2022, Jasper Park Lodge, Jasper, Alta. For more information, please visit www.ciph.com.

June 22 – 24, 2022: ASHRAE International Industrial Ventilation Conference for Contaminant Control, Sheraton City Centre, Toronto, Ont. For more information, please visit www.ashrae.org.

June 25 – 29, 2022: ASHRAE 2022 Annual Conference, Sheraton Centre Toronto Hotel, Toronto, Ont. For more information, please visit www.ashrae.org.

June 28 – July 1, 2022: Mostra Convegno Expocomfort (MCE) 2022, Fiera Milano, Milan, Italy. For more information, please visit www.mcexpocomfort.it.

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