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Derek Goff - Learning & Development Manager at ARM Recruitment
CONTENTS
COMPLIANCE HEALTH & SAFETY PEOPLE & RELATIONSHIPS
PROJECT MANAGEMENT
SALES IT SKILLS
WORKING FROM HOME
COMPLIANCE
SincetheUKhaslefttheEU,theGDPRhasbeenkeptinUKlawastheUKGDPR.Theaimofthiscourseistogiveyouan understandingofwhattheUKGDPRisandhowitcouldaffectthewayyouworkwithinyourorganisation.
PCIDSScomplianceandsecurityisvitalinanyorganisationthatprocessescardpayments.Wewillwalkyouthroughthekeygoals andrequirementsofPCIDSS,coverusefultechnology,anddiscussexamplesofpracticalsecuritymeasuresyoucantaketokeep yourcustomerpaymentcarddatasafe.
EQUALITY,DIVERSITYANDINCLUSION
Itiseveryone’sresponsibilityinanorganisationtohelpmaintainaninclusivecultureandguardagainstanyindividualbeing discriminatedagainst. iscoursewillcoverthedifferentelementsoftheEqualityAct2010andwhatitmeansforyouinyour role.
MODERNSLAVERY
Slaveryisoftenconsideredsomethingconsignedtothehistorybooks,butunfortunatelyitisagrowingconcernaroundtheworld. ThiscoursewillhelpyouunderstandwhatModernSlaveryisandwhatyoushoulddoifyouspotanysigns.
DEALINGWITHSICKNESSABSENCE
SicknessabsencecanhaveasignificantimpactonUKemployers. iscoursewillcoverreasonsforabsence,absence managementtriggers,thesicknessabsencemanagementprocess,phasedreturntowork,andadviceforemployees whoareoffsick.
ALCOHOL&DRUGSATWORK
Itnotonlyaffectsworkplaceproductivitybutworkerswhomisusealcoholordrugsareseveraltimesmorelikelytobe involvedinaworkplaceaccident. iscoursewillcoverbothyouremployer’sandyourownresponsibilitiestohelpkeep veryonesafe.
20minutes 12minutes 8minutes 18minutes 16minutes 9minutes 13minutes
ThiscourselooksatwhatPAS2060is,itsbenefits,andwhatyoucandotohelpyourbusinessreduceitscarbonfootprint.
SAFEGUARDINGADULTS
16minutes
Thiscourseexplainsyoursafeguardingresponsibilitiessurroundingvulnerableadultsintheworkplace.Youwillcoverhow tospotthesignsandsymptomsofabuseandthecorrectwaytoreportanysafeguardingconcernsyoumayhave.This courseissuitableforalllevelsofstaffworkinginanyrolewheretheymayencountervulnerableadults.
SAFEGUARDINGCHILDREN
ThiscoursecoversthecoreinformationforSafeguardingChildren.Itintroducessafeguardingasasubjectandcoverskey safeguardingtopicsandbestpractice.Thistrainingalsocovershowtoidentifythesignsandsymptomsofabuseandwhatyou shoulddoifyoususpectachildisbeingabusedoriftheydiscloseinformationtoyou.
ANTIMONEYLAUNDERING
Businesseshaveadutytoensuretheyarenotusedtofurtherfinancialcrime.Thiscourseexplainswhatmoneylaunderingis,how tospotsuspiciousactivity,howtoreportthesesuspicions,andtheconsequencesofnotreporting.
WHISTLEBLOWING
7minutes
Whistleblowingcanhelptoprotectthepublicandensurethatorganisationsareoperatinginafairandethicalmannerwith transparencyandaccountabilityfortheiractions.Itcanalsoencourageotherpeopletospeakupaboutwrongdoing.Thiscourse willcoverwhatwhistleblowingisandthelegalprotectionssurroundingit.
SEXUALHARASSMENTATWORK
2VERSIONS-ANIMATEDANDNON-ANIMATED
6minutes 10minutes 22minutes
Sexualharassmentisaformofdiscriminationthatcanhaveadevastatingimpactonindividualsandorganisations.Itis importantforeveryonetounderstandwhatconstitutessexualharassmentandhowtopreventit.
WORKERPROTECTIONACT
TheWorkerProtectionActisanamendmenttotheEqualityAct2010thatplacesastrongerfocusonpreventingsexual harassmentintheworkplace,ratherthanjustaddressingcomplaintsaftertheyarise.Thiscourseisdesignedtohelpyou understandthekeychangesinthislegislation,howitaffectsworkplaces,andthestepsthatemployersneedtotaketo complywiththenewlaw.
ENVIRONMENTALAWARENESS
AllbusinessesintheUKhavealegalobligationtomeetenvironmentallaws.Abovemeetingtheirlegalobligations,ithasnever beenmoreimportantforbusinessestobesustainableorgreen.Thiscoursewillhelpyouunderstandhowyoucancontributeto agreenerworkplaceandtheimportanceofsustainability.
Giventheimpactalcoholcanhaveonthehealthanddevelopmentofchildren,therearegoodreasonswhybuyingalcoholisillegal forunder-18s.That'swhyit'ssoimportanttobevigilantwhenitcomestosupplyingalcohol.Thiscoursewillhelpyouto understandwhatChallenge25is,andhowtoimplementitinyourorganisation.
RETURNTOWORKMEETINGS
Areturntoworkinterviewisameetingbetweenanemployeeandtheirmanagerthattakesplaceaftertheemployeehasbeen absentfromworkforanextendedperiodoftime.Thiscoursecoversthebenefitsofreturntoworkinterviews,howtopreparefor returntoworkinterviews,andtheinterviewprocess.
PORTABLEAPPLIANCETESTING
CHALLENGE25 11minutes 18minutes 6minutes 8minutes 3minutes
Electricityhascertaindangersthatarenotnecessarilypresentwithothertypesofequipment.Asaresultthereisaparticular needtoensurethesafetyofallpeoplethatuseelectricalequipmentaspartoftheirwork.Thiscoursewillcoverthedangers ofelectricity,thedifferenttypesofelectricalequipment,andthedifferentchecksneededtoensuresafety.
ANTI-BRIBERYANDCORRUPTION
Briberyandcorruptioncanaffectbothorganisationsandindividuals.Thiscoursewillhelpyoutounderstandthefour offencesundertheBriberyAct,andidentifywhatmeasuresyouneedtotaketopreventbriberyandcorruptioninyour organisation.
CYBERFUNDAMENTALS
ThiscoursewillintroduceyoutoCyberSecurityandgiveyouinformationonhowtokeepyourbusinesssafeonline.
Businesseshavealegalresponsibilitytopreventandreportfraudcases,andtotrainemployeesonfraudprevention,aswellas personaldataprotection,ITsecuritybestpracticesand,whereapplicable,onpaymentcardsecurityprocedures.
MALWARE&PHISHING
Intherecentyears,termslikeransomware,scareware,wormsandtrojanhorseshavebeenfeaturingheavilyinthemediaacross theworld.Thiscoursewillhelpyoutounderstandwhatmalwareis,thedangersitcarries,andwhatroleyouplayinkeepingyour businesssafe.
INTERNET,EMAIL&SOCIALMEDIA
10minutes
Thiscoursecoversinternet,emailandsocialmediabestpracticesandhowtotakeresponsibilityforyouronlineactivity.Itwillalso provideyouwithguidanceoninternetsecurityprecautionsandwaysofworkingwithemployeestokeepyourbusinesssafe.
ANTI-BRIBERY&CORRUPTIONMANAGEMENTGUIDE
9minutes 5minutes 11minutes 13minutes 13minutes
Yourbusinesscanonlydefenditselfagainstcorruptionandbriberychargesifyoutakeadequate,preventativemeasures.This coursecoverssixprinciplesoutlinedbyTheBriberyAct2010,thatshouldhelpyousetupanappropriateanti-briberypolicy andprocedures.
CYBERFUNDAMENTALSMANAGEMENTGUIDE
Businessesofallsizes,allovertheworld,arebeingtargetedmoreandmorebycriminalswhowanttogetholdof importantbusinessinformation.Thismanagementguidewillrunthroughsomebestpracticesandtoptipstohelpprotect yourbusiness.
FRAUDPREVENTIONMANAGEMENTGUIDE
Businesseshavealegalresponsibilitytopreventandreportfraudcases,andtotrainemployeesonfraudprevention,aswellas personaldataprotection,ITsecuritybestpracticesand,whereapplicable,onpaymentcardsecurityprocedures.
MALWARE&PHISHINGMANAGEMENTGUIDE 5minutes 5minutes 6minutes
Theeffectofasuccessfulcyber-attackonyourbusinesscouldbecrippling.Thismanagementguidewillhelpyoutounderstand whatstepsyoucantaketohelpkeepyourbusinesssafeaswellasstayontherightsideofthelaw.
INTERNET,EMAIL&SOCIALMEDIAMANAGEMENTGUIDE 3minutes
Thiscoursewillprovideyouwithguidanceoninternetsecurityprecautionsandwaysofworkingwithemployeestokeepyour businesssafe.
TEST QUESTIONS, THUMBNAILS, COURSE DESCRIPTIONS AND OBJECTIVES ARE PROVIDED FOR ALL COURSES IN THE COMPLIANCE CATEGORY.
Health&Safety
MANUALHANDLING
Manualhandlingoccursinalmosteveryorganisation.Thiscoursewillshowyoueasytousebestpractices,aswellasrisk assessmentmethods,tohelpyouminimisetheriskofinjurytoyourselfandothers.
SLIPS,TRIPS&FALLS
Thiscourseprovidesanoverviewoftheknowledgeneededtopreventslipsandtripsintheworkplace.Itcoverscauses,injuries, flooringtypesandfootwear.
Theeffectsoffiresorexplosionscanbedevastatingintermsofliveslost,injuriesanddamagetotheenvironment.ThisFire SafetyAwarenesscoursewillcoverkeyinformationthatwillhelpkeepyouandotherssafe.
FIRESAFETY-EXTINGUISHERS
ThisFireExtinguisherUsecoursewillcoverkeyinformationthatwillhelpkeepyouandotherssafe.Byunderstandingtherisks associatedwithdifferentfiretypesandthetypeofequipmentsuitableforusetotacklethemyoucanreducetheriskofinjuryto yourselfandothersaroundyou.
InthiscoursewewillcoverwaystoreducetheriskofinjuryandstrainwhenusingDisplayScreenEquipment;these regulationsapplytothosewhouseDSEdaily,forcontinuousperiodsofanhourormore.
WORKINGSAFELY
DISPLAYSCREENEQUIPMENT(DSE) FIRESAFETY 6minutes 15minutes 9minutes 11minutes 7minutes 11minutes
Knowinghowtoworksafelyisimportantbecause,despitetheadvancesinworkplacehealthandsafetyoverthepastfew decades,peoplecontinuetogethurt.Thiscoursewillhelpyouunderstandyourroleinworkingsafelyaswellassomeofthe keyaspectsofthecurrentlegislation.
WORKINGATHEIGHT
Workatheight'meansworkinanyplacewhere,iftherewerenoprecautionsinplace,apersoncouldfalladistanceliable tocausepersonalinjury.Thiscoursewillhelpyoutounderstandwhatyouneedtodotokeepyourselfandotherssafe whenworkingatheight.
COSHHESSENTIALS
EmployersarerequiredtocontrolyourexposuretosuchsubstancesundertheControlofSubstancesHazardoustoHealth regulations2002,orCOSHHforshort.Thiscoursewillhelpyoutounderstandwhatahazardoussubstanceisandhowyoucan keepbothyourselfandotherssafe.
RIDDORputsdutiesonemployers,theself-employedandpeopleincontrolofworkpremisestoreportcertainserious workplaceaccidents,diseasesandnearmisses.ThiscoursewillhelpyouunderstandwhatRIDDORisandwhatyour responsibilitiesareunderit.
RISKASSESSMENTTRAINING
Riskassessmentsarealegalrequirement.Riskscanstemfromwetfloors,dangerousworkequipment,exposuretohazardous substances,firehazardsandmore.Thiscoursewillcoverthefivestepstotheriskassessmentprocessthatinvolvesidentifying anyhazardsthatcouldcauseaccidents,injuriesorill-health.
LONEWORKING
You'realoneworkerifyouworkbyyourselfwithoutcloseordirectsupervision.Thiscoursewilldetailyouremployer’s responsibilitiestowardsyouandhelpyouconsiderwhatyoucandotokeepyourselfsafewhenloneworking.
STEPLADDERSAFETY
RIDDOR 14minutes 12minutes 13minutes 11minutes 8minutes 8minutes
Workingfromanyheightcanbedangerous.About40%ofallfallsfromheightinvolveladdersorstepladdersintheUK.This coursewillhelpyouunderstandhowtousestepladdersintheworkplacesafely.
GOODHOUSEKEEPING
Maintaininggoodstandardsofhousekeepingisanessentialpartofourdaytodayworkingactivities.Thiscoursewill provideyouwithsomesimplestepstohelpmaintainacleanandtidyworkingenvironment.
SHARPS
Whenwetalkaboutsharps,wemeanneedles,bladesorothermedicalinstrumentsthatcouldcauseaninjurybycuttingor piercingtheskin.Thiscoursewillcoverthestepstofollowtokeepyourselfandotherssafewhenworkingwithsharps.
Assomeoneprovidingfirstaidyouraimsaretopreservelife,preventdeteriorationandpromoterecovery.Thiscoursewill provideyouwiththestepstoundertakeboththePrimaryandSecondarySurveys.
DRIVERSAFETYAWARENESS
UnderUKhealthandsafetylaw,employersmusttakestepstomanagetherisksinvolvedindrivingforwork.Thiscourseis designedtohelpyoukeepyourselfandotherssafeontheroadbyfollowingsomesafetytipsandadvice.
PPEAWARENESS
ThiscourseprovidesanoverviewofPersonalProtectiveEquipment(PPE)tohelpkeepyouandotherssafeinyour workplace.GettoknowthedifferenttypesofPPE,whentousethemandsomeimportantdo'sanddon'tstohelpyou alongtheway.
WORKPLACEHYGIENE
FIRSTAIDAWARENESS 5minutes 8minutes 17minutes 3minutes 6minutes 3minutes
Thiscoursecoverssomeeasytoimplementtaskstohelpyouplayyourpartinkeepingyourselfandothershealthyinthe workplace.
WORKINGSAFELY-HAZARDSANDRISKS
Thiscoursewillhelpyouunderstandsomeofthekeyhazardsandrisksintheworkplaceandhowtoworksafely.
MANAGINGSAFELY
TheaimofHealthandSafetyistocreateasafeworkingenvironment,freefromriskofinjuryorthreattoourhealthandwellbeing.ThiscoursecoversthebasicprinciplesandlegalrequirementsforeffectiveHealthandSafetyManagement.
Asbestosisthelargestsinglecauseofoccupationalillhealth,notjustintheUKbutthroughouttheworld.Thiscourseis aimedatthosewhocomeacrossasbestosmaterialsintheirroles,orwhoworkinbuildingswhereasbestosispresent.
FIREWARDENESSENTIALS
FireWardensplayabigpartinhelpingusstaysafeinourworkplaces.Thiscoursecoversgeneraladviceonfiresafetyaswellas whataFireWarden’sroleis.
ABRASIVEWHEELS
Thiscoursewillprovideyouwiththeessentialknowledgeandskillsneededforsafeandefficientuseofabrasive wheels.Itcoverscrucialtopics,suchasselectingthecorrectwheel,mountingprocedures,operatingspeeds,guard usage,eyeprotection,andpropermaintenance.
ACCIDENTREPORTING
ASBESTOSAWARENESS 26minutes 12minutes 6minutes 6minutes 14minutes 11minutes
ThiscoursewillhelpyouunderstandwhatandwhoiscoveredbytheReportingofInjuries,DiseasesandDangerous OccurrencesRegulations2013(orRIDDOR,forshort.)Andit’llexplainhowtoreportandinvestigateaccidents.
ELECTRICALSAFETY
Electricalequipmentposesuniquehazardsintheworkplace,requiringspecialattentiontoensurethesafetyofindividuals usingorexposedtosuchequipment.Thiscoursewillcoverthedangersofelectricity,thelegislationsurroundingitsusein theworkplace,andhowtoperformchecksofequipment.
CONFINEDSPACES
Thiscourseprovidescomprehensiveguidelinesforworkingsafelyinconfinedspaces.Itcoverskeyareasincludinghazards,risk assessment,safesystemsofwork,permits,andemergencyarrangements.Participantsgainathoroughunderstandingof confinedspaces,theirassociatedrisks,andthenecessaryprecautionstoensurethewell-beingofindividuals.
Eatingsafelywhenlivingwithafoodallergyisachallenge.Thiscoursewillhelpyouunderstandtheroleyouplayinkeeping peoplesafeinrelationtofoodpreparationandservice.
FOODSAFETYANDHYGIENEAWARENESS
Bylaw,anyonewhohandles,preparesorservesfoodunderstandstheirlegalresponsibilitiesandbestpracticestohelpkeep peoplesafe.Thiscoursewillhelpyouunderstandyourresponsibilitiesinfoodsafetyandprovidesimpletounderstandandfollow guidesandtoptips.
FOODSAFETY-CLEANING
Thiscoursewillexplainhowtocorrectlycleanyourworkstationandhelptopreventthespreadofbacteriaandviruses.
FOODSAFETY-PRESERVATION,STORAGEANDTEMPERATURECONTROL
FOODALLERGYAWARENESS 29minutes 22minutes 27minutes 12minutes 5minutes 7minutes
Thiscoursewillexplainhowtocorrectlypreserveandstorefoodinordertocontrolthespreadofbacteriaandcontamination, andhelppreventfoodborneillness.
FOODSAFETY-HAZARDS
Thiscoursewillexplainhowtocorrectlypreserveandstorefoodinordertocontrolthespreadofbacteriaand contamination,andhelppreventfoodborneillness.
FOODSAFETY-FOODBORNEILLNESSES
Thiscoursewillhelpyouunderstandsomeofthecausesandsymptomsoffoodborneillnesses,andyourlegalresponsibilities.
ThiscoursewillcovertheHACCPplan,whichhelpstokeepfoodsafefromthedifferentkindsoffoodsafetyhazards.
FOODSAFETY-PERSONALHYGIENE
ThiscoursewillexplainPersonalHygienefromaFoodSafetyperspective,andthedifferentactionsyoumusttaketokeeppeople safe.
FOODSAFETY-WASTEMANAGEMENT
FOODSAFETY-HACCP 3minutes 4minutes 4minutes 6minutes 3minutes
Thiscoursewillcoverwastemanagementandpestcontrol,whichhelptopreventcontaminationandfoodborne illnesses.
TEST QUESTIONS, THUMBNAILS, COURSE DESCRIPTIONS AND OBJECTIVES ARE PROVIDED FOR ALL COURSES IN THE Health & safety CATEGORY.
people& relationships
WELLBEING
Wellbeingisdefinedasthestateofbeingcomfortable,healthy,orhappy.Thiscoursewillintroducesomeofthesimple stepsandactionsthatcanbeundertakentoimproveyourwellbeing.
TEAMWORKING
CUSTOMERSERVICE 5minutes 11minutes 14minutes
Aspricesandproductsbecomestandardisedacrossmostsectorsinthetodaysmodernworld,theonlytruecompetitiveedgeis customerservice.Thiscourseisdesignedtomakeyouthinkabouttheroleyouplayindeliveringcustomerservice,aswellasgive yousomepracticaltipstotry.
CUSTOMERSERVICEFORSPECIFICAREAS
Whileteamsoftodayfacedifferentpressures,theirsuccessstillcentresaroundsomecorefoundations.Thiscoursewillhelp youlearnhowtobeagreatteamplayerandworktogetherwiththosearoundyoutosucceed. HOSPITALITY
TIMEMANAGEMENT
16minutes
Beingabletoprioritiseyourworkloadandmanageyourtimeeffectivelyareoftenseenaskeyskillsinemployees.This coursewillcoversomekeyactionsandpracticaltoolstousewhichwillhelpyouimproveyourtimemanagementskills.
TIMEMANAGEMENT-GETTINGTHINGSDONE
Thiscoursewillcoversomekeyactionsandpracticaltoolstousewhichwillhelpyouimproveyourtimemanagementskills.
TIMEMANAGEMENT–PRIORITISATION
Thiscoursewillcoversomekeyactionsandpracticaltoolstousewhichwillhelpyoutoprioritiseanduseyourtimeefficiently.
BEINGASSERTIVE
Wehaveallhadmomentswhenwewonderedifwecouldhavebeenalittlemoredirect,forwardorassertive.Withinthiscourse wewilllookathowassertiveyouareandthepracticalstepsthatyoucantaketoimprovethis.
15minutes 7minutes 11minutes 13minutes
Effectivedecisionmakinghasgreatbenefitstobothorganisationsandindividualsalike.Asanindividual,youwillbeableto achievemore,gainconfidenceanddevelopyourprofessionalskills.Withinthiscoursewewillfocusonsomeproven processesandtechniquesthatwillhelpyouimproveyourdecisionmaking.
NEGOTIATING&INFLUENCING
Negotiatingisoftenconsideredsomethingthatisconfinedtobigdealsintheworkplace.Whetheryou'rediscussinganew contractatwork,assigningtaskswithacolleague,ordecidingwhichfilmtowatchonaSaturdaynightyouareusing negotiationskills.Inthiscourse,wewilllookatsomeofthedifferentapproachesyoucantakewhennegotiating,howto prepareyourselfandthingstotryandavoid.
MENTALHEALTHAWARENESS
Mentalillnesscansometimesbehardtorecogniseandunderstand.Inthiscoursewewilllookatwhatmental healthisandwhyweshouldtalkaboutit.
STIGMA,DISCRIMINATION,ANDTHEIMPORTANCEOFLANGUAGE
Stigmaistheperceptionthatacertainattributemakesapersonunacceptablydifferentfromothers,leadingtoprejudiceand discriminationagainstthem.
HAVINGMENTALHEALTHCONVERSATIONS,PERSONALSAFETY&SELF-CARE
Thiscourselooksspottingthesignsandhavingconversationsaboutmentalhealth,aswellaspersonalsafety andself-care.
PRESENTATIONSKILLS
13minutes
Publicspeakingorgivingapresentationisstillconsideredoneofthemostdauntingtasks.Approximatelythreequartersof peoplehavereportedsomesortofanxietyassociatedwithpublicspeaking.Withinthiscoursewewillfocusonpractical tipsandtechniquesthatwillhelpyouimproveyourconfidenceandpresentationskills.
WORKINGTHROUGHTHEMENOPAUSE
Menopauseisanaturalstageinawoman'slife,butitcanhaveasignificantimpactonherwork.Thiscoursewillcoverwhatthe menopauseis,waystohelpmanagesymptoms,andthestepsemployerscantaketohelpmenopausalemployeesthriveinthe workplace.
EFFECTIVERECRUITMENT
Effectiverecruitmentandselectionareaboutplacingtherighttalent,intherightrole,attherighttime.Theaimofthiscourseisto explainwhatarecruitmentstrategyisandhowtoformulateandadoptonethatfitsyourbusiness.
HRCOMPLIANCEESSENTIALS
32minutes 4minutes 12minutes
HRcomplianceintheUKistheprocessofensuringthatanorganization'shumanresources(HR)practicesmeetallapplicablelaws andregulations.Thisisrelevanttomanagingtheemploymentrelationshipfromrecruitmenttodismissal,includingdaytoday employeerelations,employeebenefitsandworkplacesafety.Thiscoursecoversthedifferentlawsandregulationsintheseareas andtipsforcompliance.
MANAGINGANXIETY
4minutes
Anxietyatworkcanhaveasignificantimpactonyourjobperformance,relationshipswithco-workers,andoverallwell-being. Thiscoursewillcovertheeffectsofanxietyatwork,andtipsandstrategiesformanaginganxiety.
UNDERSTANDINGCONFLICTMANAGEMENTINTHEWORKPLACE
Conflictisapartofeverydayorganizationallife(whetherwetrytoavoiditornot).Asmanagers/supervisors,youneedto bepreparedtodealwithanyconflictsthatarise.Thiscoursecoversthecausesofconflictandthedifferentapproaches thatcanbetaken.
Stressisanormalpartoflifebutitcanbecomeaproblemwhenitisexcessiveorprolonged.Inthiscoursewewillhelpyouto understandthecausesofstress,recognizethesignsandsymptomsofstress,developstrategiesformanagingstress,andcreatea workplacethatissupportiveofemployeementalhealth.
EMPLOYEEWELLBEING
Whenemployeesarewell,theyaremorelikelytobeproductiveandengagedatwork.Thiscoursewillcoverthedifferentthings employerscandotopromoteemployeewellbeing,andhowtoreducestressandabsenteeism.
UNCONSCIOUSBIAS
STRESSAWARENESSANDMANAGEMENT 22minutes 7minutes 6minutes 13minutes
Unconsciousbiasisaprejudiceorstereotypethatweholdaboutapersonorgroupofpeoplethatisoutsideofourconscious awareness.Thiscoursewillexplainwhatunconsciousbiasis,andhowwecanreducethisinordertocreateamoreinclusive workplace.
EMPLOYEEWELLBEING 14minutes
Thiscoursecoverscrucialtopics,suchaswhatanappraisalis,thebenefitsofappraisals,thedifferentprocesses,andstagesof conductingeffectiveappraisals.
HRFORNON-HR
TheeffectofpoororinconsistentHRpracticescostsorganisationsintheUKbillionsofpoundsayear.Whetheryouarean experiencedmanagerornewtotherole,thiscoursewillprovideyouwithinformationtohelpyoudealwithyourdayto dayHRchallenges.
HR-ABSENCEMANAGEMENT
Atsomepointduringthecourseoftheiremployment,employeesarelikelytohaveanabsencefromwork.Thiscoursewillcover thelegalitiesandbestpracticessurroundingemployeeabsenceinordertohelpyousupportemployeesandmanageabsence levels.
Agrievanceisaformalcomplaintthatisraisedbyanemployeetowardsanemployerwithintheworkplace.Thismayberegarding anotheremployeeortheorganisationitself.Yourorganisationshouldhaveadocumentedgrievanceprocess,whichdetailshow anemployeeshouldraiseaformalgrievance.
HR-EMPLOYMENTCONTRACTS
Anemploymentcontractisalegalagreementbetweenanemployerandemployee.Thiscoursewillcoverthedifferentpartsthat makeupacontract,andtheinformationthatyoumustinclude.
HR-HOLIDAYS
Allemployeesareentitledtopaidholidayregardlessofwhethertheyworkfulltime,parttimeorareonazerohourscontract. Thiscoursewillcoverhowtocalculateholidayentitlementandpay,employees’rights,andlegalrequirements.
HR-RECRUITMENT
HR-DISCIPLINEANDGRIEVANCE 30minutes 4minutes 8minutes 3minutes 3minutes 11minutes
Whenrecruitingnewemployees,itisvitaltogettherightpersonfortherole,butalsofollowthelawondiscrimination.This coursewillexplainthedifferentkindsofdiscriminationandhowtoavoidit,whilealsocoveringlegalrequirementsandbest practiceduringrecruitment.
ITSKILLS
EXCELBEGINNERS,INTERMEDIATE,ADVANCED&ARRAYFUNCTIONS
BEGINNER
29modulesthatwillassistyouinbecomingfamiliarwiththelayoutandsimplefunctionsofExcel.
INTERMEDIATE
25modulescoveringfurtherformattingoptions,morecomplexcalculationsandcustomisingelementsofExcel.
ADVANCED
These23moduleswilltakeyouthroughsomefinalandmoreintricatefunctionsofExcel.
ARRAYFUNCTIONS
These9modulescoverarrayfunctionsinExcel.
1hr37minutes 1hr40minutes 1hr45minutes 44minutes
WORDBEGINNERS,INTERMEDIATE&ADVANCED
BEGINNER
27modulestointroduceyoutothelocationsandpurposesoftoolsandotheroptionswithinWord.
INTERMEDIATE
24modulestodirectyouinusingthemoresophisticatedutilitiesinWordtocreateinterestingdocuments.
ADVANCED
These28moduleswilltakeyouthroughsomefinalandmoreintricatefunctionsofWord.
1hr39minutes 2hrs4minutes 2hrs7minutes
OUTLOOKBEGINNERS,INTERMEDIATE&ADVANCED
BEGINNER
25modulestoleadyoutotheessentialtoolswithinOutlookthatcanhelpyouincreatingandorganisingemails.
INTERMEDIATE
21modulesdetailingsomeofthemorespecifictoolsandtheirproperapplicationwhensending,receivingand organisingtheinformationwithinOutlook.
ADVANCED
These20moduleswilltakeyouthroughsomefinalandmoreintricatefunctionsofOutlook
1hr8minutes 1hr6minutes
1hr25minutes
POWERPOINTBEGINNERS,INTERMEDIATE&ADVANCED
BEGINNER
24modulestoaidyouincreatingengagingandinformativepresentationswithinPowerPoint.
INTERMEDIATE
15modulesdemonstratingtheuseofmoreinnovativetoolswithinPowerPoint,thatcanbeusedtoenhancethe experienceofpresentinginformation.
ADVANCED
These22moduleswilltakeyouthroughsomefinalandmoreintricatefunctionsofPowerPoint.
1hr39minutes 2hrs4minutes
2hrs7minutes
WORKINGFROMHOME
WFHMENTALHEALTH
10minutes
Duringunprecedentedrecenttimesmanyofushavehadtocopewithworkandhomepressuresandstresses.Thiscourse focusesonsimpletoimplementtipsandinformationtohelpwithyourwellbeing.
DSEWORKINGFROMHOME
3minutes
Duringunprecedentedrecenttimesmanyofushavehadtocopewithworkandhomepressuresandstresses.Thiscourse focusesonsimpletoimplementtipsandinformationtohelpwithyourwellbeing.
ONEDRIVETOOLKIT
ThiscoursewillshowyouhowtouseOneDrive.Itprovidespracticaltips,shortcutsandexercisestoimproveyourunderstanding ofMicrosoftOneDrivewhichmanyofusareusingforthefirsttimewhilehomeworking.
TEAMSTOOLKIT
ThiscoursewillshowyouhowtouseTeams.Itprovidespracticaltips,shortcutsandexercisestoimproveyourunderstandingof MicrosoftTeamswhichmanyofusareusingforthefirsttimewhilehomeworking.
ZOOMTOOLKIT
64minutes 41minutes 58minutes
ThiscoursewillshowyouhowtouseZoom.Itprovidespracticaltips,shortcutsandexercisestoimproveyourunderstanding ofZoomwhichmanyofusareusingforthefirsttimewhilehomeworking.
sales
CLOSINGTHESALE
Masteringclosingtechniqueswillsavealotoftimeanddisappointment,andbeingaskilledsalespersonmeansconfidently implementingthesetechniquesduringsalespitches.Thiscourseexploreswhy,how,andwhentocloseasale,andexplains thedifferenttechniquesthatshouldbeusedtomaximisesuccess.
OBJECTIONHANDLING
Handlingobjectionsisanaturalpartofthesellingprocess.Butifyoudon’thavetheskills,knowledgeandconfidencetodeal withthem,theycanbeasignificantroadblockinsealingthedeal.Thiscoursewilllookatdifferentformsofobjectionsand provideyouwithsomehelpfulhintsandtipstoovercomethem.
RAPPORTBUILDING
10minutes 17minutes 18minutes
Everysuccessfulsalespersonmustdeveloptheabilitytobuildrapportwithacustomer.Thetechniquescoveredinthiscoursewill helpsalespeoplegetstartedinbuildingrapport.
BUILDINGYOURBRAND
16minutes
Inthiscomprehensivecourse,wedelveintotheconceptofpersonalbrandingforsalesprofessionals,providingyouwitha treasuretroveofpracticaltipsandtechniques.Bytheend,you'llbearmedwiththeknowledgeandtoolstodevelopacompelling personalbrandthatsetsyouapartinthesalesworld.
KEYACCOUNTMANAGEMENT
Inthiscourseyouwilldiscoveressentialskillsandstrategiestoeffectivelymanageandnurtureyourmostvaluableaccounts. Learntobuildtrustedrelationships,createproactiveplans,mitigaterisks,andcommunicateeffectively.
PERSONALRESILIENCE
Inthiscourse,you'lllearnpracticalstrategiestoovercomechallengesanddeveloptheresilienceneededforsalessuccess. Frommasteringthebasicstobuildingconfidenceandimplementingresilienceskills,you'llgainvaluableinsightsand techniquestothriveinanysalesenvironment.
PRESENTINGWITHCONFIDENCE
Thiscourseisdesignedtoprovideyouwiththecoreskillsnecessarytodeliverpersuasiveandimpactfulsalespresentations. You'llgainnotonlytheoreticalinsightsbutalsopracticaltoolsthatenhanceyourabilitytopresentwithconfidenceand effectiveness.
REMOTEANDVIRTUALSELLING
Thiscourseisanintroductiontoanimportantgrowingrolewithintoday’sworkplace-sellingremotelytocustomers.Itwill covertheadvantagesanddisadvantagesofbeingremote,andhowtoadaptyoursellingtechniquestoovercomewhatyou loseinnotbeingface-to-face.
Project management
DMAICBASIC
Projectsthataremeanttoimproveanexistingprocessfollowaroad-mapforsuccessknownastheDMAICprocess.DMAIC isbrokenintofivephases:Define,Measure,Analyse,ImproveandControl.Thiscoursewillexplaineachofthesephases andteachyouhowtofollowthisprocesseffectively.
INTRODUCTIONTODMAICANDDMADV
Projectsthataremeanttoimproveanexistingprocessfollowaroad-mapforsuccessknownastheDMAICprocess.Sometimes, though,aprocessmightneedtobecompletelyreplacedorredesignedratherthanjustimproved.Insuchcases,teamscan employtheDMADVmethod.Thiscoursewillgiveyouabasicunderstandingofhowaprojectteamapproachesaproblemor processimprovement.
5SisaJapaneseLeanapproachtoorganisingaworkspace.Themethodisbasedonfivesteps:Sort,Straighten,Shine,Standardise, Sustain.Theseresultinincreasedprofitsandcustomersatisfaction,whicharetheoverallgoalsoftheSixSigmamethodology.This coursewillexplainhowtofollowthisapproachinyourownworkplace.
THE5WHYS
5S 5minutes 9minutes 19minutes 11minutes
5Whysisabrainstormingtoolthatasksincreasinglygranularwhyquestionsaboutaproblemorprocess,seekingtounderstand therootcauseoractualproblem.Thiscoursewillteachyouhowtousethistooleffectively.
