Microlearning pack
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Number of Courses
Unlimited access for your entire organisation
Written in line with standards of
Pre-made course materials and customisable workbooks
Regularly updated by subject matter experts
Plug and play into your existing platform
Option Translations into 175 languages
Optional accreditation
Test in SCORM and GIFT format
Courses in SCORM and MP4 format
Microlearning Format Management Learning Pack
Microlearning Pack
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Fromtheinitialintroductoryemail,ourexperiencewithPeritusLearninghasbeenoutstanding. Theirresponsetimestomyenquiriesregardingtheproductwasimmediate.
Derek Goff - Learning & Development Manager at ARM Recruitment
cONTENT
COMPLIANCE HEALTH & SAFETY
PEOPLE & RELATIONSHIPS
IT SKILLS
WORKING FROM HOME SALES
PROJECT MANAGEMENT languages
COMPLIANCE
SincetheUKhaslefttheEU,theGDPRhasbeenkeptinUKlawastheUKGDPR.Theaimofthiscourseistogiveyouan understandingofwhattheUKGDPRisandhowitcouldaffectthewayyouworkwithinyourorganisation.
PCIDSScomplianceandsecurityisvitalinanyorganisationthatprocessescardpayments.Wewillwalkyouthroughthekeygoals andrequirementsofPCIDSS,coverusefultechnology,anddiscussexamplesofpracticalsecuritymeasuresyoucantaketokeep yourcustomerpaymentcarddatasafe.
EQUALITY,DIVERSITYANDINCLUSION
Itiseveryone’sresponsibilityinanorganisationtohelpmaintainaninclusivecultureandguardagainstanyindividualbeing discriminatedagainst. iscoursewillcoverthedifferentelementsoftheEqualityAct2010andwhatitmeansforyouinyour role.
MODERNSLAVERY
Slaveryisoftenconsideredsomethingconsignedtothehistorybooks,butunfortunatelyitisagrowingconcernaroundtheworld. ThiscoursewillhelpyouunderstandwhatModernSlaveryisandwhatyoushoulddoifyouspotanysigns.
DEALINGWITHSICKNESSABSENCE
SicknessabsencecanhaveasignificantimpactonUKemployers. iscoursewillcoverreasonsforabsence,absence managementtriggers,thesicknessabsencemanagementprocess,phasedreturntowork,andadviceforemployees whoareoffsick.
ALCOHOL&DRUGSATWORK
Itnotonlyaffectsworkplaceproductivitybutworkerswhomisusealcoholordrugsareseveraltimesmorelikelytobe involvedinaworkplaceaccident. iscoursewillcoverbothyouremployer’sandyourownresponsibilitiestohelpkeep veryonesafe.
20minutes 12minutes 8minutes 18minutes 16minutes 9minutes 13minutes
ThiscourselooksatwhatPAS2060is,itsbenefits,andwhatyoucandotohelpyourbusinessreduceitscarbonfootprint.
SAFEGUARDINGADULTS
16minutes
Thiscourseexplainsyoursafeguardingresponsibilitiessurroundingvulnerableadultsintheworkplace.Youwillcoverhow tospotthesignsandsymptomsofabuseandthecorrectwaytoreportanysafeguardingconcernsyoumayhave.This courseissuitableforalllevelsofstaffworkinginanyrolewheretheymayencountervulnerableadults.
SAFEGUARDINGCHILDREN
ThiscoursecoversthecoreinformationforSafeguardingChildren.Itintroducessafeguardingasasubjectandcoverskey safeguardingtopicsandbestpractice.Thistrainingalsocovershowtoidentifythesignsandsymptomsofabuseandwhatyou shoulddoifyoususpectachildisbeingabusedoriftheydiscloseinformationtoyou.
ANTIMONEYLAUNDERING
Businesseshaveadutytoensuretheyarenotusedtofurtherfinancialcrime.Thiscourseexplainswhatmoneylaunderingis,how tospotsuspiciousactivity,howtoreportthesesuspicions,andtheconsequencesofnotreporting.
WHISTLEBLOWING
7minutes
Whistleblowingcanhelptoprotectthepublicandensurethatorganisationsareoperatinginafairandethicalmannerwith transparencyandaccountabilityfortheiractions.Itcanalsoencourageotherpeopletospeakupaboutwrongdoing.Thiscourse willcoverwhatwhistleblowingisandthelegalprotectionssurroundingit.
SEXUALHARASSMENTATWORK
2VERSIONS-ANIMATEDANDNON-ANIMATED
6minutes 10minutes 22minutes
Sexualharassmentisaformofdiscriminationthatcanhaveadevastatingimpactonindividualsandorganisations.Itis importantforeveryonetounderstandwhatconstitutessexualharassmentandhowtopreventit.
WORKERPROTECTIONACT
TheWorkerProtectionActisanamendmenttotheEqualityAct2010thatplacesastrongerfocusonpreventingsexual harassmentintheworkplace,ratherthanjustaddressingcomplaintsaftertheyarise.Thiscourseisdesignedtohelpyou understandthekeychangesinthislegislation,howitaffectsworkplaces,andthestepsthatemployersneedtotaketo complywiththenewlaw.
ENVIRONMENTALAWARENESS
AllbusinessesintheUKhavealegalobligationtomeetenvironmentallaws.Abovemeetingtheirlegalobligations,ithasnever beenmoreimportantforbusinessestobesustainableorgreen.Thiscoursewillhelpyouunderstandhowyoucancontributeto agreenerworkplaceandtheimportanceofsustainability.
Giventheimpactalcoholcanhaveonthehealthanddevelopmentofchildren,therearegoodreasonswhybuyingalcoholisillegal forunder-18s.That'swhyit'ssoimportanttobevigilantwhenitcomestosupplyingalcohol.Thiscoursewillhelpyouto understandwhatChallenge25is,andhowtoimplementitinyourorganisation.
RETURNTOWORKMEETINGS
Areturntoworkinterviewisameetingbetweenanemployeeandtheirmanagerthattakesplaceaftertheemployeehasbeen absentfromworkforanextendedperiodoftime.Thiscoursecoversthebenefitsofreturntoworkinterviews,howtopreparefor returntoworkinterviews,andtheinterviewprocess.
PORTABLEAPPLIANCETESTING
CHALLENGE25 11minutes 18minutes 6minutes 8minutes 3minutes
Electricityhascertaindangersthatarenotnecessarilypresentwithothertypesofequipment.Asaresultthereisaparticular needtoensurethesafetyofallpeoplethatuseelectricalequipmentaspartoftheirwork.Thiscoursewillcoverthedangers ofelectricity,thedifferenttypesofelectricalequipment,andthedifferentchecksneededtoensuresafety.
ANTI-BRIBERYANDCORRUPTION
Briberyandcorruptioncanaffectbothorganisationsandindividuals.Thiscoursewillhelpyoutounderstandthefour offencesundertheBriberyAct,andidentifywhatmeasuresyouneedtotaketopreventbriberyandcorruptioninyour organisation.
CYBERFUNDAMENTALS
ThiscoursewillintroduceyoutoCyberSecurityandgiveyouinformationonhowtokeepyourbusinesssafeonline.
MALWARE&PHISHING FRAUDPREVENTION
Intherecentyears,termslikeransomware,scareware,wormsandtrojanhorseshavebeenfeaturingheavilyinthemediaacross theworld.Thiscoursewillhelpyoutounderstandwhatmalwareis,thedangersitcarries,andwhatroleyouplayinkeepingyour businesssafe.
INTERNET,EMAIL&SOCIALMEDIA
Businesseshavealegalresponsibilitytopreventandreportfraudcases,andtotrainemployeesonfraudprevention,aswellas personaldataprotection,ITsecuritybestpracticesand,whereapplicable,onpaymentcardsecurityprocedures.
10minutes
Thiscoursecoversinternet,emailandsocialmediabestpracticesandhowtotakeresponsibilityforyouronlineactivity.Itwillalso provideyouwithguidanceoninternetsecurityprecautionsandwaysofworkingwithemployeestokeepyourbusinesssafe.
ANTI-BRIBERY&CORRUPTIONMANAGEMENTGUIDE
9minutes 5minutes 11minutes 13minutes 13minutes
Yourbusinesscanonlydefenditselfagainstcorruptionandbriberychargesifyoutakeadequate,preventativemeasures.This coursecoverssixprinciplesoutlinedbyTheBriberyAct2010,thatshouldhelpyousetupanappropriateanti-briberypolicy andprocedures.
CYBERFUNDAMENTALSMANAGEMENTGUIDE
Businessesofallsizes,allovertheworld,arebeingtargetedmoreandmorebycriminalswhowanttogetholdof importantbusinessinformation.Thismanagementguidewillrunthroughsomebestpracticesandtoptipstohelpprotect yourbusiness.
FRAUDPREVENTIONMANAGEMENTGUIDE
Businesseshavealegalresponsibilitytopreventandreportfraudcases,andtotrainemployeesonfraudprevention,aswellas personaldataprotection,ITsecuritybestpracticesand,whereapplicable,onpaymentcardsecurityprocedures.
MALWARE&PHISHINGMANAGEMENTGUIDE 5minutes 5minutes 6minutes
Theeffectofasuccessfulcyber-attackonyourbusinesscouldbecrippling.Thismanagementguidewillhelpyoutounderstand whatstepsyoucantaketohelpkeepyourbusinesssafeaswellasstayontherightsideofthelaw.
INTERNET,EMAIL&SOCIALMEDIAMANAGEMENTGUIDE 3minutes
Thiscoursewillprovideyouwithguidanceoninternetsecurityprecautionsandwaysofworkingwithemployeestokeepyour businesssafe.
TEST
QUESTIONS, THUMBNAILS, COURSE DESCRIPTIONS AND OBJECTIVES ARE PROVIDED FOR ALL COURSES IN THE COMPLIANCE CATEGORY.
Health & Safety
MANUALHANDLING
Manualhandlingoccursinalmosteveryorganisation.Thiscoursewillshowyoueasytousebestpractices,aswellasrisk assessmentmethods,tohelpyouminimisetheriskofinjurytoyourselfandothers.
SLIPS,TRIPS&FALLS
Thiscourseprovidesanoverviewoftheknowledgeneededtopreventslipsandtripsintheworkplace.Itcoverscauses,injuries, flooringtypesandfootwear.
Theeffectsoffiresorexplosionscanbedevastatingintermsofliveslost,injuriesanddamagetotheenvironment.ThisFire SafetyAwarenesscoursewillcoverkeyinformationthatwillhelpkeepyouandotherssafe.
FIRESAFETY-EXTINGUISHERS
ThisFireExtinguisherUsecoursewillcoverkeyinformationthatwillhelpkeepyouandotherssafe.Byunderstandingtherisks associatedwithdifferentfiretypesandthetypeofequipmentsuitableforusetotacklethemyoucanreducetheriskofinjuryto yourselfandothersaroundyou.
InthiscoursewewillcoverwaystoreducetheriskofinjuryandstrainwhenusingDisplayScreenEquipment;these regulationsapplytothosewhouseDSEdaily,forcontinuousperiodsofanhourormore.
WORKINGSAFELY
DISPLAYSCREENEQUIPMENT(DSE) FIRESAFETY 6minutes 15minutes 9minutes 11minutes 7minutes 11minutes
Knowinghowtoworksafelyisimportantbecause,despitetheadvancesinworkplacehealthandsafetyoverthepastfew decades,peoplecontinuetogethurt.Thiscoursewillhelpyouunderstandyourroleinworkingsafelyaswellassomeofthe keyaspectsofthecurrentlegislation.
WORKINGATHEIGHT
Workatheight'meansworkinanyplacewhere,iftherewerenoprecautionsinplace,apersoncouldfalladistanceliable tocausepersonalinjury.Thiscoursewillhelpyoutounderstandwhatyouneedtodotokeepyourselfandotherssafe whenworkingatheight.
COSHHESSENTIALS
EmployersarerequiredtocontrolyourexposuretosuchsubstancesundertheControlofSubstancesHazardoustoHealth regulations2002,orCOSHHforshort.Thiscoursewillhelpyoutounderstandwhatahazardoussubstanceisandhowyoucan keepbothyourselfandotherssafe.
RIDDORputsdutiesonemployers,theself-employedandpeopleincontrolofworkpremisestoreportcertainserious workplaceaccidents,diseasesandnearmisses.ThiscoursewillhelpyouunderstandwhatRIDDORisandwhatyour responsibilitiesareunderit.
RISKASSESSMENTTRAINING
Riskassessmentsarealegalrequirement.Riskscanstemfromwetfloors,dangerousworkequipment,exposuretohazardous substances,firehazardsandmore.Thiscoursewillcoverthefivestepstotheriskassessmentprocessthatinvolvesidentifying anyhazardsthatcouldcauseaccidents,injuriesorill-health.
LONEWORKING
You'realoneworkerifyouworkbyyourselfwithoutcloseordirectsupervision.Thiscoursewilldetailyouremployer’s responsibilitiestowardsyouandhelpyouconsiderwhatyoucandotokeepyourselfsafewhenloneworking.
STEPLADDERSAFETY
RIDDOR 14minutes 12minutes 13minutes 11minutes 8minutes 8minutes
Workingfromanyheightcanbedangerous.About40%ofallfallsfromheightinvolveladdersorstepladdersintheUK.This coursewillhelpyouunderstandhowtousestepladdersintheworkplacesafely.
GOODHOUSEKEEPING
Maintaininggoodstandardsofhousekeepingisanessentialpartofourdaytodayworkingactivities.Thiscoursewill provideyouwithsomesimplestepstohelpmaintainacleanandtidyworkingenvironment.
SHARPS
Whenwetalkaboutsharps,wemeanneedles,bladesorothermedicalinstrumentsthatcouldcauseaninjurybycuttingor piercingtheskin.Thiscoursewillcoverthestepstofollowtokeepyourselfandotherssafewhenworkingwithsharps.
Assomeoneprovidingfirstaidyouraimsaretopreservelife,preventdeteriorationandpromoterecovery.Thiscoursewill provideyouwiththestepstoundertakeboththePrimaryandSecondarySurveys.
DRIVERSAFETYAWARENESS
UnderUKhealthandsafetylaw,employersmusttakestepstomanagetherisksinvolvedindrivingforwork.Thiscourseis designedtohelpyoukeepyourselfandotherssafeontheroadbyfollowingsomesafetytipsandadvice.
PPEAWARENESS
ThiscourseprovidesanoverviewofPersonalProtectiveEquipment(PPE)tohelpkeepyouandotherssafeinyour workplace.GettoknowthedifferenttypesofPPE,whentousethemandsomeimportantdo'sanddon'tstohelpyou alongtheway.
WORKPLACEHYGIENE
FIRSTAIDAWARENESS 5minutes 8minutes 17minutes 3minutes 6minutes 3minutes
Thiscoursecoverssomeeasytoimplementtaskstohelpyouplayyourpartinkeepingyourselfandothershealthyinthe workplace.
WORKINGSAFELY-HAZARDSANDRISKS
Thiscoursewillhelpyouunderstandsomeofthekeyhazardsandrisksintheworkplaceandhowtoworksafely.
MANAGINGSAFELY
TheaimofHealthandSafetyistocreateasafeworkingenvironment,freefromriskofinjuryorthreattoourhealthandwellbeing.ThiscoursecoversthebasicprinciplesandlegalrequirementsforeffectiveHealthandSafetyManagement.
Asbestosisthelargestsinglecauseofoccupationalillhealth,notjustintheUKbutthroughouttheworld.Thiscourseis aimedatthosewhocomeacrossasbestosmaterialsintheirroles,orwhoworkinbuildingswhereasbestosispresent.
FIREWARDENESSENTIALS
FireWardensplayabigpartinhelpingusstaysafeinourworkplaces.Thiscoursecoversgeneraladviceonfiresafetyaswellas whataFireWarden’sroleis.
ABRASIVEWHEELS
Thiscoursewillprovideyouwiththeessentialknowledgeandskillsneededforsafeandefficientuseofabrasive wheels.Itcoverscrucialtopics,suchasselectingthecorrectwheel,mountingprocedures,operatingspeeds,guard usage,eyeprotection,andpropermaintenance.
ACCIDENTREPORTING
ASBESTOSAWARENESS 26minutes 12minutes 6minutes 6minutes 14minutes 11minutes
ThiscoursewillhelpyouunderstandwhatandwhoiscoveredbytheReportingofInjuries,DiseasesandDangerous OccurrencesRegulations2013(orRIDDOR,forshort.)Andit’llexplainhowtoreportandinvestigateaccidents.
ELECTRICALSAFETY
Electricalequipmentposesuniquehazardsintheworkplace,requiringspecialattentiontoensurethesafetyofindividuals usingorexposedtosuchequipment.Thiscoursewillcoverthedangersofelectricity,thelegislationsurroundingitsusein theworkplace,andhowtoperformchecksofequipment.
CONFINEDSPACES
Thiscourseprovidescomprehensiveguidelinesforworkingsafelyinconfinedspaces.Itcoverskeyareasincludinghazards,risk assessment,safesystemsofwork,permits,andemergencyarrangements.Participantsgainathoroughunderstandingof confinedspaces,theirassociatedrisks,andthenecessaryprecautionstoensurethewell-beingofindividuals.
Eatingsafelywhenlivingwithafoodallergyisachallenge.Thiscoursewillhelpyouunderstandtheroleyouplayinkeeping peoplesafeinrelationtofoodpreparationandservice.
FOODSAFETYANDHYGIENEAWARENESS
Bylaw,anyonewhohandles,preparesorservesfoodunderstandstheirlegalresponsibilitiesandbestpracticestohelpkeep peoplesafe.Thiscoursewillhelpyouunderstandyourresponsibilitiesinfoodsafetyandprovidesimpletounderstandandfollow guidesandtoptips.
FOODSAFETY-CLEANING
Thiscoursewillexplainhowtocorrectlycleanyourworkstationandhelptopreventthespreadofbacteriaandviruses.
FOODSAFETY-PRESERVATION,STORAGEANDTEMPERATURECONTROL
FOODALLERGYAWARENESS 29minutes 22minutes 27minutes 12minutes 5minutes 7minutes
Thiscoursewillexplainhowtocorrectlypreserveandstorefoodinordertocontrolthespreadofbacteriaandcontamination, andhelppreventfoodborneillness.
FOODSAFETY-HAZARDS
Thiscoursewillexplainhowtocorrectlypreserveandstorefoodinordertocontrolthespreadofbacteriaand contamination,andhelppreventfoodborneillness.
FOODSAFETY-FOODBORNEILLNESSES
Thiscoursewillhelpyouunderstandsomeofthecausesandsymptomsoffoodborneillnesses,andyourlegalresponsibilities.
ThiscoursewillcovertheHACCPplan,whichhelpstokeepfoodsafefromthedifferentkindsoffoodsafetyhazards.
FOODSAFETY-PERSONALHYGIENE
ThiscoursewillexplainPersonalHygienefromaFoodSafetyperspective,andthedifferentactionsyoumusttaketokeeppeople safe.
FOODSAFETY-WASTEMANAGEMENT
FOODSAFETY-HACCP 3minutes 4minutes 4minutes 6minutes 3minutes
Thiscoursewillcoverwastemanagementandpestcontrol,whichhelptopreventcontaminationandfoodborne illnesses.
people & relationships
WELLBEING
Wellbeingisdefinedasthestateofbeingcomfortable,healthy,orhappy.Thiscoursewillintroducesomeofthesimple stepsandactionsthatcanbeundertakentoimproveyourwellbeing.
TEAMWORKING
CUSTOMERSERVICE 5minutes 11minutes 14minutes
Aspricesandproductsbecomestandardisedacrossmostsectorsinthetodaysmodernworld,theonlytruecompetitiveedgeis customerservice.Thiscourseisdesignedtomakeyouthinkabouttheroleyouplayindeliveringcustomerservice,aswellasgive yousomepracticaltipstotry.
CUSTOMERSERVICEFORSPECIFICAREAS
Whileteamsoftodayfacedifferentpressures,theirsuccessstillcentresaroundsomecorefoundations.Thiscoursewillhelp youlearnhowtobeagreatteamplayerandworktogetherwiththosearoundyoutosucceed. HOSPITALITY
TIMEMANAGEMENT
16minutes
Beingabletoprioritiseyourworkloadandmanageyourtimeeffectivelyareoftenseenaskeyskillsinemployees.This coursewillcoversomekeyactionsandpracticaltoolstousewhichwillhelpyouimproveyourtimemanagementskills.
TIMEMANAGEMENT-GETTINGTHINGSDONE
Thiscoursewillcoversomekeyactionsandpracticaltoolstousewhichwillhelpyouimproveyourtimemanagementskills.
TIMEMANAGEMENT–PRIORITISATION
Thiscoursewillcoversomekeyactionsandpracticaltoolstousewhichwillhelpyoutoprioritiseanduseyourtimeefficiently.
BEINGASSERTIVE
Wehaveallhadmomentswhenwewonderedifwecouldhavebeenalittlemoredirect,forwardorassertive.Withinthiscourse wewilllookathowassertiveyouareandthepracticalstepsthatyoucantaketoimprovethis.
15minutes 7minutes 11minutes 13minutes
Effectivedecisionmakinghasgreatbenefitstobothorganisationsandindividualsalike.Asanindividual,youwillbeableto achievemore,gainconfidenceanddevelopyourprofessionalskills.Withinthiscoursewewillfocusonsomeproven processesandtechniquesthatwillhelpyouimproveyourdecisionmaking.
NEGOTIATING&INFLUENCING
Negotiatingisoftenconsideredsomethingthatisconfinedtobigdealsintheworkplace.Whetheryou'rediscussinganew contractatwork,assigningtaskswithacolleague,ordecidingwhichfilmtowatchonaSaturdaynightyouareusing negotiationskills.Inthiscourse,wewilllookatsomeofthedifferentapproachesyoucantakewhennegotiating,howto prepareyourselfandthingstotryandavoid.
MENTALHEALTHAWARENESS
Mentalillnesscansometimesbehardtorecogniseandunderstand.Inthiscoursewewilllookatwhatmental healthisandwhyweshouldtalkaboutit.
STIGMA,DISCRIMINATION,ANDTHEIMPORTANCEOFLANGUAGE
Stigmaistheperceptionthatacertainattributemakesapersonunacceptablydifferentfromothers,leadingtoprejudiceand discriminationagainstthem.
HAVINGMENTALHEALTHCONVERSATIONS,PERSONALSAFETY&SELF-CARE
Thiscourselooksspottingthesignsandhavingconversationsaboutmentalhealth,aswellaspersonalsafety andself-care.
PRESENTATIONSKILLS
13minutes
Publicspeakingorgivingapresentationisstillconsideredoneofthemostdauntingtasks.Approximatelythreequartersof peoplehavereportedsomesortofanxietyassociatedwithpublicspeaking.Withinthiscoursewewillfocusonpractical tipsandtechniquesthatwillhelpyouimproveyourconfidenceandpresentationskills.
WORKINGTHROUGHTHEMENOPAUSE
Menopauseisanaturalstageinawoman'slife,butitcanhaveasignificantimpactonherwork.Thiscoursewillcoverwhatthe menopauseis,waystohelpmanagesymptoms,andthestepsemployerscantaketohelpmenopausalemployeesthriveinthe workplace.
EFFECTIVERECRUITMENT
Effectiverecruitmentandselectionareaboutplacingtherighttalent,intherightrole,attherighttime.Theaimofthiscourseisto explainwhatarecruitmentstrategyisandhowtoformulateandadoptonethatfitsyourbusiness.
HRCOMPLIANCEESSENTIALS
32minutes 4minutes 12minutes
HRcomplianceintheUKistheprocessofensuringthatanorganization'shumanresources(HR)practicesmeetallapplicablelaws andregulations.Thisisrelevanttomanagingtheemploymentrelationshipfromrecruitmenttodismissal,includingdaytoday employeerelations,employeebenefitsandworkplacesafety.Thiscoursecoversthedifferentlawsandregulationsintheseareas andtipsforcompliance.
MANAGINGANXIETY
4minutes
Anxietyatworkcanhaveasignificantimpactonyourjobperformance,relationshipswithco-workers,andoverallwell-being. Thiscoursewillcovertheeffectsofanxietyatwork,andtipsandstrategiesformanaginganxiety.
UNDERSTANDINGCONFLICTMANAGEMENTINTHEWORKPLACE
Conflictisapartofeverydayorganizationallife(whetherwetrytoavoiditornot).Asmanagers/supervisors,youneedto bepreparedtodealwithanyconflictsthatarise.Thiscoursecoversthecausesofconflictandthedifferentapproaches thatcanbetaken.
Stressisanormalpartoflifebutitcanbecomeaproblemwhenitisexcessiveorprolonged.Inthiscoursewewillhelpyouto understandthecausesofstress,recognizethesignsandsymptomsofstress,developstrategiesformanagingstress,andcreatea workplacethatissupportiveofemployeementalhealth.
EMPLOYEEWELLBEING
Whenemployeesarewell,theyaremorelikelytobeproductiveandengagedatwork.Thiscoursewillcoverthedifferentthings employerscandotopromoteemployeewellbeing,andhowtoreducestressandabsenteeism.
UNCONSCIOUSBIAS
STRESSAWARENESSANDMANAGEMENT 22minutes 7minutes 6minutes 13minutes
Unconsciousbiasisaprejudiceorstereotypethatweholdaboutapersonorgroupofpeoplethatisoutsideofourconscious awareness.Thiscoursewillexplainwhatunconsciousbiasis,andhowwecanreducethisinordertocreateamoreinclusive workplace.
EMPLOYEEWELLBEING 14minutes
Thiscoursecoverscrucialtopics,suchaswhatanappraisalis,thebenefitsofappraisals,thedifferentprocesses,andstagesof conductingeffectiveappraisals.
HRFORNON-HR
TheeffectofpoororinconsistentHRpracticescostsorganisationsintheUKbillionsofpoundsayear.Whetheryouarean experiencedmanagerornewtotherole,thiscoursewillprovideyouwithinformationtohelpyoudealwithyourdayto dayHRchallenges.
HR-ABSENCEMANAGEMENT
Atsomepointduringthecourseoftheiremployment,employeesarelikelytohaveanabsencefromwork.Thiscoursewillcover thelegalitiesandbestpracticessurroundingemployeeabsenceinordertohelpyousupportemployeesandmanageabsence levels.
Agrievanceisaformalcomplaintthatisraisedbyanemployeetowardsanemployerwithintheworkplace.Thismayberegarding anotheremployeeortheorganisationitself.Yourorganisationshouldhaveadocumentedgrievanceprocess,whichdetailshow anemployeeshouldraiseaformalgrievance.
HR-EMPLOYMENTCONTRACTS
Anemploymentcontractisalegalagreementbetweenanemployerandemployee.Thiscoursewillcoverthedifferentpartsthat makeupacontract,andtheinformationthatyoumustinclude.
HR-HOLIDAYS
Allemployeesareentitledtopaidholidayregardlessofwhethertheyworkfulltime,parttimeorareonazerohourscontract. Thiscoursewillcoverhowtocalculateholidayentitlementandpay,employees’rights,andlegalrequirements.
HR-RECRUITMENT
HR-DISCIPLINEANDGRIEVANCE 30minutes 4minutes 8minutes 3minutes 3minutes 11minutes
Whenrecruitingnewemployees,itisvitaltogettherightpersonfortherole,butalsofollowthelawondiscrimination.This coursewillexplainthedifferentkindsofdiscriminationandhowtoavoidit,whilealsocoveringlegalrequirementsandbest practiceduringrecruitment.
IT SKILLS
EXCELBEGINNERS,INTERMEDIATE,ADVANCED&ARRAYFUNCTIONS
BEGINNER
29modulesthatwillassistyouinbecomingfamiliarwiththelayoutandsimplefunctionsofExcel.
INTERMEDIATE
25modulescoveringfurtherformattingoptions,morecomplexcalculationsandcustomisingelementsofExcel.
ADVANCED
These23moduleswilltakeyouthroughsomefinalandmoreintricatefunctionsofExcel.
ARRAYFUNCTIONS
These9modulescoverarrayfunctionsinExcel.
1hr37minutes 1hr40minutes 1hr45minutes 44minutes
WORDBEGINNERS,INTERMEDIATE&ADVANCED
BEGINNER
27modulestointroduceyoutothelocationsandpurposesoftoolsandotheroptionswithinWord.
INTERMEDIATE
24modulestodirectyouinusingthemoresophisticatedutilitiesinWordtocreateinterestingdocuments.
ADVANCED
These28moduleswilltakeyouthroughsomefinalandmoreintricatefunctionsofWord.
1hr39minutes 2hrs4minutes 2hrs7minutes
OUTLOOKBEGINNERS,INTERMEDIATE&ADVANCED
BEGINNER
25modulestoleadyoutotheessentialtoolswithinOutlookthatcanhelpyouincreatingandorganisingemails.
INTERMEDIATE
21modulesdetailingsomeofthemorespecifictoolsandtheirproperapplicationwhensending,receivingand organisingtheinformationwithinOutlook.
ADVANCED
These20moduleswilltakeyouthroughsomefinalandmoreintricatefunctionsofOutlook
1hr8minutes 1hr6minutes
1hr25minutes
POWERPOINTBEGINNERS,INTERMEDIATE&ADVANCED
BEGINNER
24modulestoaidyouincreatingengagingandinformativepresentationswithinPowerPoint.
INTERMEDIATE
15modulesdemonstratingtheuseofmoreinnovativetoolswithinPowerPoint,thatcanbeusedtoenhancethe experienceofpresentinginformation.
ADVANCED
These22moduleswilltakeyouthroughsomefinalandmoreintricatefunctionsofPowerPoint.
1hr39minutes 2hrs4minutes
2hrs7minutes
WORKING FROM HOME
WFHMENTALHEALTH
10minutes
Duringunprecedentedrecenttimesmanyofushavehadtocopewithworkandhomepressuresandstresses.Thiscourse focusesonsimpletoimplementtipsandinformationtohelpwithyourwellbeing.
DSEWORKINGFROMHOME
3minutes
Duringunprecedentedrecenttimesmanyofushavehadtocopewithworkandhomepressuresandstresses.Thiscourse focusesonsimpletoimplementtipsandinformationtohelpwithyourwellbeing.
ONEDRIVETOOLKIT
ThiscoursewillshowyouhowtouseOneDrive.Itprovidespracticaltips,shortcutsandexercisestoimproveyourunderstanding ofMicrosoftOneDrivewhichmanyofusareusingforthefirsttimewhilehomeworking.
TEAMSTOOLKIT
ThiscoursewillshowyouhowtouseTeams.Itprovidespracticaltips,shortcutsandexercisestoimproveyourunderstandingof MicrosoftTeamswhichmanyofusareusingforthefirsttimewhilehomeworking.
ZOOMTOOLKIT
64minutes 41minutes 58minutes
ThiscoursewillshowyouhowtouseZoom.Itprovidespracticaltips,shortcutsandexercisestoimproveyourunderstanding ofZoomwhichmanyofusareusingforthefirsttimewhilehomeworking.
CLOSINGTHESALE
Masteringclosingtechniqueswillsavealotoftimeanddisappointment,andbeingaskilledsalespersonmeansconfidently implementingthesetechniquesduringsalespitches.Thiscourseexploreswhy,how,andwhentocloseasale,andexplains thedifferenttechniquesthatshouldbeusedtomaximisesuccess.
OBJECTIONHANDLING
Handlingobjectionsisanaturalpartofthesellingprocess.Butifyoudon’thavetheskills,knowledgeandconfidencetodeal withthem,theycanbeasignificantroadblockinsealingthedeal.Thiscoursewilllookatdifferentformsofobjectionsand provideyouwithsomehelpfulhintsandtipstoovercomethem.
RAPPORTBUILDING
10minutes 17minutes 18minutes
Everysuccessfulsalespersonmustdeveloptheabilitytobuildrapportwithacustomer.Thetechniquescoveredinthiscoursewill helpsalespeoplegetstartedinbuildingrapport.
BUILDINGYOURBRAND
16minutes
Inthiscomprehensivecourse,wedelveintotheconceptofpersonalbrandingforsalesprofessionals,providingyouwitha treasuretroveofpracticaltipsandtechniques.Bytheend,you'llbearmedwiththeknowledgeandtoolstodevelopacompelling personalbrandthatsetsyouapartinthesalesworld.
KEYACCOUNTMANAGEMENT
Inthiscourseyouwilldiscoveressentialskillsandstrategiestoeffectivelymanageandnurtureyourmostvaluableaccounts. Learntobuildtrustedrelationships,createproactiveplans,mitigaterisks,andcommunicateeffectively.
PERSONALRESILIENCE
Inthiscourse,you'lllearnpracticalstrategiestoovercomechallengesanddeveloptheresilienceneededforsalessuccess. Frommasteringthebasicstobuildingconfidenceandimplementingresilienceskills,you'llgainvaluableinsightsand techniquestothriveinanysalesenvironment.
PRESENTINGWITHCONFIDENCE
Thiscourseisdesignedtoprovideyouwiththecoreskillsnecessarytodeliverpersuasiveandimpactfulsalespresentations. You'llgainnotonlytheoreticalinsightsbutalsopracticaltoolsthatenhanceyourabilitytopresentwithconfidenceand effectiveness.
REMOTEANDVIRTUALSELLING
Thiscourseisanintroductiontoanimportantgrowingrolewithintoday’sworkplace-sellingremotelytocustomers.Itwill covertheadvantagesanddisadvantagesofbeingremote,andhowtoadaptyoursellingtechniquestoovercomewhatyou loseinnotbeingface-to-face.
Project management
DMAICBASIC
Projectsthataremeanttoimproveanexistingprocessfollowaroad-mapforsuccessknownastheDMAICprocess.DMAIC isbrokenintofivephases:Define,Measure,Analyse,ImproveandControl.Thiscoursewillexplaineachofthesephases andteachyouhowtofollowthisprocesseffectively.
Projectsthataremeanttoimproveanexistingprocessfollowaroad-mapforsuccessknownastheDMAICprocess.Sometimes, though,aprocessmightneedtobecompletelyreplacedorredesignedratherthanjustimproved.Insuchcases,teamscan employtheDMADVmethod.Thiscoursewillgiveyouabasicunderstandingofhowaprojectteamapproachesaproblemor processimprovement.
5SisaJapaneseLeanapproachtoorganisingaworkspace.Themethodisbasedonfivesteps:Sort,Straighten,Shine,Standardise, Sustain.Theseresultinincreasedprofitsandcustomersatisfaction,whicharetheoverallgoalsoftheSixSigmamethodology.This coursewillexplainhowtofollowthisapproachinyourownworkplace.
THE5WHYS
5S 5minutes 9minutes 19minutes 11minutes
5Whysisabrainstormingtoolthatasksincreasinglygranularwhyquestionsaboutaproblemorprocess,seekingtounderstand therootcauseoractualproblem.Thiscoursewillteachyouhowtousethistooleffectively.
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