3 Features to Look for in Hospital Incident Reporting Software
Finding the right hospital incident reporting software can not only greatly improve patient care, but also enhance safety in the work environment anddecrease costs. It is extremely important to find the right solution that addresses your organization’s needs and can also be easily integrated into already functioningsystems. Read on to learn the top three features to look for in ahospital incident reportingsoftware.
Highly Customizable
A key feature to look for when searching for a hospital incident reporting software is the ability to customize the system. Each healthcare organization has its own unique care model, and subsequently its own needs.
A software company that has experience working with various types of organizations is likely to be able to provide asolution that can be tweaked to fit every scenario. For example, Performance Health Partners serves organizations of all types andsizes, ranging from large hospital systems tocommunity clinics and veterinary practices. Our platform is designedto be easily adaptable to the organization's needs.
It's also importantto remember that a product’s customization should not have to end after implementation. Therefore, it’s
important to finda hospital incident reporting software that can be continuously customized as your company continues to change and grow.
Easy to Use
An International Network of Agencies for Health Technology Assessment study showed that 30% of agency respondents claimed one of the biggest challenges was designing an effective and efficient process for engagingstakeholders.
Therefore, it’s necessary that aneffective hospital incident reporting software make the reporting process run as smoothly and as easily as possible. If an organization wants toincrease reporting, it’s essential that the reporting platform be intuitive and user friendly. If staff do not see the process of submitting a report as burdensome, they are more likely to share their observations.
More reports collected lead to more accurate data about process gaps and other safety issues existing within the organization. As a result, time to resolution is improved and correctiveactions can be taken more quickly to prevent future harm.
Excellent Customer Support
Of course, a software solution should be highly functionable and outcome focused. But it’s also important to choose a hospital incident reporting software from a company with proven customer service.
If representatives are difficult to reach or communicate withwhile you’re researching your incident management system options, they’ll like not be a great team to partner with. Ask about a company’s relationship with their customers, including what support looks likeduring and beyond implementation. Should an
issue arise once the software is upand running, a responsive support team canhelp ensure it’s resolved quickly and efficiently, avoiding further setbacks.
Keeping these three key features in mind whenlooking for a hospital incident reporting software can help decision makers select the best software for their organization to improve safety and outcomes, and decrease costs across the care continuum.
Ready to learn more?
Interestedin learning more about how Performance Health Partners’ hospital incident reportingsoftware can help your organization? Request a free demowith our team here.
