Plan Maestro e-Government Perú

Peru e e-Government Government Master Plan Comentarios y sugerencias, por favor escribir al e-mail: ongei@pcm.gob.pe, Asunto: Master Plan

Mar, 2009

Table of Contents

Table of Contents I. Project Overview II Environment and Status Analysis II. III. e-Government Vision and Strategy IV. To-Be Model V. Implementation Plan

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Background of Project

I. Project Overview

The Peru’s e-Government master plan project has been initiated and implemented based on Peruvian government’s sustained commitment to the project and experience-based support of Korean government

Peru’s Peru s ee-Government Master Plan • Analysis of Peru's informatization status

• Establishment of vision and strategy of e-Government

• Grasp of major requirements regarding the project

• Defining Improvement tasks

• Research of best practices

• Setting up detailed implementation plan

Analysis of Peru’s e-Government project as well ll as relevant l t requirements i t

Transfer of experience of Korea’s K ’ e-Government G t project j t

Peru

Commitment to eGovernment project

Increase in Demand for Informatization

Korea

Reinforcement of administrative services through e-Government project Sustained implementation of eGovernment project to enter into i f information ti society i t Promotion of industrial and economic development through eproject j Government p Increase in demand for Informatization projects 3

Experience of e-Government project

Entry into the leading information society through state-of-the-art information technology Accumulated experience of successful implementation of projects in public as well as private sectors

Reinforce support for e-Government of international society

Support of e-Government project of international society as a leader of e-Government Development of IT technology of Korea

Objective & Scope of Project

I. Project Overview

The primary goal of this project is to analyze the status and environment of Peru’s e-Government and to establish the vision & roadmap to implement improved task

Scope of Project • Analyze Status and Environment – Analyze Status . Status of national policies . Analysis of Peru’s e-Government project . Analysis of status of government services for people and corporations - Analyze Environment . Informatization status of each ministry . Status of laws and policies regarding eGovernment – Analyze of internal requests • Define a To-Be Model for efficient e-Government – Set up vision and objectives of Peru’s eGovernment – Design a To-Be Model for efficient e-Government – Define tasks to be improved • Establish implementation plan – Set up implementation plan for efficient implementation of tasks to be improved – Set up roadmap of implementation plan

Objectives of Project In order to present a blueprint to establish an efficient, systematic and productive Peruvian e e-Government, Government we are going to 1. Set up mid and long-term policy vision and objectives, j , 2. Come up with implementation strategies to carry out core tasks 3. Arrange implementation plans including organization and schedule 4. Set the direction of relevant laws and policies

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Methodology and Approach

I. Project Overview

The project will be carried out three sequential phases of status and environment analysis, design of To-Be model and setup of implementation roadmap

Project Implementation Methodology 12/1

02/28

Phase 1(Evaluate)

Phase 2(Envision & Design)

Analyze status and environment

Design To-Be model

Stage 1.1

Phase 3(Realization) Set up implementation roadmap p

Analysis of environment Stage 0 Project Kick Off • Set up Work Plan • Kick Off Meeting

• National Policy • National ICT Status

Stage 1.2 Analysis of Status • e-Government Implementation System • e-Government Status • Informatization status of each ministry • Law and Regulation • Internal requirements

Stage 1.3 Identification of major issues and opportunitie s

Stage 2.1

• Identification of issues and opportunities • Presentation of future direction of the project

• Settle Identity of Peruvian e-Government • Establish vision of e-Government G t

Establish vision and strategy

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Stage 2.2 Present core projects and tasks • Present core projects and tasks to achieve vision • Define core tasks

Stage 3.1 Set up Roadmap and Implementation Plan • Set up Roadmap and Action Plan

Table of Contents

Table of Contents I. Project Overview II Environment and Status Analysis II. 1.

Environment and Status Analysis Framework

2.

National Policy Analysis

3.

Analysis National ICT status and e-Government Project

4.

e-Government Status Analysis

5.

Law and Policy

6.

Requirements Analysis

7.

Improvement p Direction

III. e-Government Vision and Strategy IV. To-Be Model V Implementation Plan V.

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II. Environment and Status Analysis

Environment and Status Analysis Framework

1. Environment and Status Analysis Framework

The national p policy, y, Informatization status,, laws and regulations g and specific p requirements q of Peruvian government g has been analyzed to come up with enhancement opportunities and future directions for a successful Peruvian e-Government project.

As--Is Analysis As

Concluding Opportunities

Direction

National policy Analysis

Implications & Opportunities

To--Be Direction To

• National Development Agenda • Peruvian Digital Agenda (ICT Strategy) • National Strategy of E-Government Analysis of National ICT Status and e-Government Project System • • • • •

• • • • •

Policy status Informatization status e-Government e Government status Laws and regulations status Requirements

National ICT Status p y map p of e-Government Preparatory Definition and scope of e-Government e-Government execution system e-Government implementation process e-Government Status Analysis

• Informatization status • e-Government system status • Diagnosis of information system level Analysis of Laws and Regulations • Analysis of e-Government related laws and regulations status • Comparative analysis with Korean and American counterparts Requirements Analysis • Interview result 7

II. Environment and Status Analysis

National Policy Analysis Framework

2. National Policy Analysis

For p policy y analysis, y , ‘National Development p Agenda', g , Peruvian Digital g Agenda’ g as Informatization policy, p y, and ‘National eGovernment Strategy’ as e-Government policy has been reviewed to draw out correlations and implications among policy.

National Development Goal (Nat’l Development Agenda)

ICT Strategy (Peruvian Digital Agenda)

Document on National Development Strategy

Vision & Mission

Framework Law for the Modernization of State Management Definition and establishment of the National Mandatory policy for Government Entities IDB Country Strategy with Peru

Major Content of Policy Strengthen public service for citizen Encourage the development channel for citizen participation Decentralization and Protection for minor groups Enhance transparency for State Enhance efficiency for public sector Make Stable Economy and Fiscal Enhance technological support to carry outt Development D l t

e-Government Strategy (Nat’l Strategy of e e--Government) Strategic Objectives

Peruvian Digital Agenda Infrastructure for the Development of the Information Society Development of Human Capacities Development and Application of the ICT in the Social Sector Development and Application of the ICT in the Production and the Service Sector e-Government

Simplification of administration through IT and implementation of e-Government public services Integrated system, Strategic project and acceptance of process Redesign of public administrative process Development of telecommunications infrastructure in isolated areas Education and training for information society and eGovernment

Action Plan • 34 Action Plans

Action Plan

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Analysis of Correlation among g Policies

II. Environment and Status Analysis

National Development Goal - Overview

2. National Policy Analysis

National Development p Agenda g has been classified into seven subcategories g through g analysis y of relevant laws and plans p while Peruvian government effectuated 12 specific tasks that have been assigned to relevant administrative offices in 2007 to accomplish them

Peruvian National Development Agenda Strengthen public service for citizen Establishment of channel for citizen participation Decentralization and Protection of minor groups Enhancement of transparency for overall national affairs Enhancement of efficiency of public sector Maintenance of stability in national budget and macro economy along with expansion of investment Proactive P ti utilization tili ti off science i & technology t h l for f national ti l development d l t Source:「Basic Act for Modernization of National Affairs」,「 Act on National Strategic Plan」, IDB Country Report 2007-2011

12 Administrative Tasks Decentralization, Gender Equality, Protection of Youth, Tradition and Local Provinces, Protection of the Disabled, Prevention of Minor Group Isolation, Reinforcement of Technology/Environment/Corporate Competitiveness, Building up Social Exchange Capability, Job Creation and Medium-sized Companies, Simplification of Administration, Anti-Corruption, National Security and Defense Source:「Definition and establishment of the National Mandatory policy for Government Entities」

National development strategies has been defined based on urgent agenda regarding relevant laws and regulations instead of formal procedure of proclaiming vision and mission.

The 12 specific tasks have been presented to have each relevant administrative office focus on its own tasks for National Development, which is comprehensively commensurate with National Agenda.

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National Development Goal -12 Tasks of Administrative Offices (1/3)

II. Environment and Status Analysis 2. National Policy Analysis

The following g table shows 12 specific p tasks,, relationship p with national development p project. p j National Policy

Activities

Decentralization

• Swift and appropriate transfer of governmental rights, functions and resources to local and state governments • Define the scope of specific roles, responsibilities, and controls to build up administrative and financial competitiveness of local and state governments • Provide local and state governments with education designed to reinforce the capability to conduct administration • Develop a local platform to reinforce competitiveness of local and state governments for sustained growth and development • Develop telecommunications services that are easily accessible and reliable, and reduce regional Informatization gap in society

Gender Equality

• Promote gender equality and equal opportunity in planning and implementing public policies • Assurance of gender equality in overall social practices, communications, acceptance of values and equal t iti opportunities • Complete assurance of civil rights in politics, economy and social culture • Promote female access to and participation in decision-making in administration and social affairs • Support the needy households equal to or prior to support for women

Youth

Navitism

• • • • • •

Support careers and self-realization of youth in each Ministry E Encourage youth th to t participate ti i t in i various i socio-political i liti l affairs ff i Promote employment, leadership, education and entrepreneurship for youth Enhance access and utilization of hygiene services by youth Prevent and/or rehabilitate you in vulnerable environment Reinforce capabilities of local youth and isolated class to recognize politics, society, culture and their identities • Management of technical and economic support through domestic and overseas public and private organizations • • • • •

Support implementation of project for development of native community Mediate efforts among local governments to promote development of native community Support pp , counseling, g training g and technical support pp for native community y Action Plans of local governments to protect diversity of Peru and intensive knowledge of native community Consult development of native community under the authority assigned to other governments 10

Related Agenda

Decentralization and protection of isolated class

II. Environment and Status Analysis National Development Goal - 12 Tasks of Administrative Offices (2/3) 2. National Policy Analysis The following g table shows 12 specific p tasks,, relationship p with national development p project. p j National Policy

Protection of the Disabled

Activities • Promote social atmosphere and competence where the disabled are respected and encouraged to grow to leadership position • Prepare social circumstance where the disabled participate in all sectors of society, including economy, politics and culture • Eliminate discrimination against the disabled • Monitor and supervise effective application of Disabled Protection Act

On Inclusion

• Make efforts to be inclusive of all social groups to participate in all sectors of society society, including economy economy, politics and culture • Develop program to promote nutrition for children, to prevent diseases and to reduce premature death of children • Ban on child labor and emphasize the roles and responsibilities of parents • Eliminate discrimination against socially weak class and assure their rights

Reinforcement of technology, environment and Competitiveness

• Promote basic research applied to technological innovation and provide incentives for technological R&D • Encourage scientific and technological innovation through individual institutions of diversified country and local communities • Implement policies regarding irrigation technology companies, improved stove, movable installation for elimination of smoke that occur in households • Subsidize S b idi ttechnological h l i l iinnovation ti th through hb business-related i l t d project j t • Provide institutional subsidies for young and talented researchers, innovators and inventors • Promote technologically innovative programs and projects • Support anti-contamination campaign on a national and local level • Take measures to prevent destruction of environment and threat of contamination • Promote technology, gy, method and marketing g regarding g gp production of waste p processors and their implementation • Provide proper information on markets and policies under the goal of transparent business opportunities • Training programs for state governments and small companies with intellectual properties

Enhancement of Social Skills

• • • •

National and local level support for poverty elimination, food security and local community development plan Promote rights and responsibilities with regard to public policy and program, and social services Promote the value of social ethics such as honesty, transparency, responsibility, collaboration and punctuality Promote and support collaboration and leadership 11

Related Agenda

Decentralization and protection of isolated class

Maintenance of stability in national budget and macro economy, along with expansion p of investment Proactive utilization of science& technology for national development Establishment of c a e s for channels o soc social a participation among people

II. Environment and Status Analysis National Development Goal - 12 Tasks of Administrative Offices (3/3) 2. National Policy Analysis The following g table shows 12 specific p tasks,, relationship p with national development p project. p j National Policy

Employment and SMEs

Simplification of Administration

Activities

• Develop the policy to create jobs • Promote technological competitiveness of small and medium enterprises • Encourage participation of small and medium enterprises in national procurement project

• • • •

Identify the most frequently occurring administrative procedures to save time and simplify them Implement unified management for citizen Encourage positive procedures of government offices Simplify the communication process among intermediate mediators for speed and efficiency of disorganized committee and public services • Promote the use of ICT in a variety of public institutions

Related Agenda Maintenance of stability in national budget and macro economy, along with expansion of investment Reinforcement of civil services Enhancement of efficiency in public sector

Anti-Corruption t Co upt o Policy

• Eliminate illegal and excessive practices and reinforce regulations on corruption on bidding, procurement and price rigging • Strengthen St th transparency t and d responsibility ibilit • Strengthen public ethics for implementation and communication • Monitor administration and promote participation in public affairs and management

Enhance transparency in overall national affairs

National security and defense

• Promote proactive participation of all institutions to implement the goals of National Security and Defense Council • Promote pride of Peru and national identity • Promote establishment and integration of border as a pole region developer

Maintenance of stability in national budget and macro economy, along with expansion of investment

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II. Environment and Status Analysis

National ICT Strategy - Overview

2. National Policy Analysis

National ICT Strategy gy called ‘Peruvian Digital g Agenda’ g aligned g with National Agenda g is comprised p with five Goals and subsequent Action Plans but no binding force and concrete roadmap or implementation schemes for them

ICT Vision

Through g an active utilization of ICT, we take advantage g of information more effectively y and efficiently, y based on which, we create a society with principles of equality, inclusion and indiscrimination No.

Goals

Agenda

Description

Goal 1

Infrastructure for the Development of the Information Society

Implement telecommunication infrastructure for development of information society

Goal 2

Development of Human Capacities

Develop and promote capabilities of all people to enjoy convenience of information society

Goal 3

Development and Application of the ICT in the Social Sector

Provide various social services implemented by government through information society and enhance service quality

Goal 4

Development and Application of the ICT in the Production and the Service Sector

Enhanced support of service industries through ICT and increase of productivity

Goal 5

e-Government

Provide superior administrative services for citizens and businesses by implementing e-Government Source:「Peruvian Digital Agenda」

Peruvian Digital Agenda defines the role of ICT as “Vehicle for Transformation that Implements Information Society” A number of major goals we set up to implement the information society includes expansion of ICT Infrastructure, development of human resources, enhancement in level of social welfare through ICT, reinforcement of industrial competitiveness through ICT, and implementation of e-Government, coupled with specific strategies and action plans to accomplish the goals.

Although goals and detailed action plans are presented, there is neither binding force nor specific roadmaps and action plans.

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II. Environment and Status Analysis National ICT Strategy - Implementation Strategy and Action Plan(1/4) 2. National Policy Analysis The Implementation p Strategies g for each Goal of Peruvian Digital g Agenda g are as follows.

Policy

• Promote private investment on infrastructure Infrastructure for the Development of the Information Society

Development of Human Capacities

Development and Application of the ICT in the Social Sector

Action Plan

Strategy

• Establish Backbone Network and promote investment • Accelerate development of isolated regions without ICT infrastructure

• Establish a comprehensive plan l th thatt includes i l d ICT iin education sector • Promote equal opportunities for socially isolated class to utilize ICT and get access to i f information ti

• Improve national hygiene status through ICT and enhance social welfare service for isolated class • Create and sustain jobs through ICT and provide support particularly for isolated class such as women and low-income families

• Provide policy-level incentives for telecommunication service providers by creating an environment of free and fair competition • Boost collaborative system in building roads, electric power and telecommunication network • Promote the establishment of broadband Infrastructure • Efficient utilization of frequency and other network resources • Develop large-capacity backbone network • Establish policy and encourage investment of telecommunication services providers to expand services to isolated local regions • Develop a low-cost wireless LAN environment in retarded regions • Promote capabilities of all people to utilize ICT and search for information they need through education • Integrate ICT into education curriculum, and establish and utilize e-Learning Community • Include Digital Literacy in the curriculum of national universities • Research on general access to information by isolated class through collaboration between academy and industry • Found ‘National Center for Technical Adapted’ to attract interest and promote utilization of ICT among isolated class such as natives • Sustain equal access to information through utilization of Public Cabinas in local provinces

• Proactive utilization of ICT for proper management of national hygiene, focused particularly on quality improvement in hygiene management for isolated class • Clear definition and modernization of the procedure of national hygiene system through ICT • Firm establishment of hygiene culture and prevention of diseases by increasing utilization of hygiene related information • Develop food safety measures and food hygiene preliminary warning system

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II. Environment and Status Analysis National ICT Strategy - Implementation Strategy and Action Plan(2/4) 2. National Policy Analysis The Implementation p Strategies g for each Goal of Peruvian Digital g Agenda g are as follows.

Policy

• Contribute to democracy, civil participation and observance of laws and orders through ICT

Development and Application of the ICT in the Social Sector

Action Plan

Strategy

• Assure participation of isolated class such as the disabled, seniors and natives in decision-making in the society through ICT and establish the foundation for that • Promote and support science and technology on national level • Develop, conduct research on and promote technical resources for information society decision-making making of • Support decision people engaged in agriculture and forestry to strengthen national agricultural information system

• Create new types of employment for the disabled and others in isolated community through ICT (home-based work, electronic commerce and etc.)

• Establish information network in all provincial government offices to create jobs • Provide incentives for companies that proactively utilizes ICT such as home working • Enactment of participation of all sectors of society and relevant procedures for information society • IT decision makers should contribute to sustainable and equal development of human resources • Promote the development of project to facilitate access of isolated class to ICT • Promote support of the disabled in workplaces through utilization of physical, technical and human resources • Promote application of IT to science, technology, innovation, and various scientific and technological projects and digitize the information on science and technology • Strengthen education of ICT for teachers and provide incentives for R&D on children and adolescents • Promote utilization of ICT by corporations and provided incentives for R&D on Informatization • Utilize ICT as job training in production workplaces • Establish appropriate environment to reinforce the capability to utilize, measure and manage agricultural information • Establish latest technical platform required for a successful implementation of national agricultural information system

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II. Environment and Status Analysis National ICT Strategy - Implementation Strategy and Action Plan(3/4) 2. National Policy Analysis The Implementation p Strategies g for each Goal of Peruvian Digital g Agenda g are as follows.

Policy

Development and Application of the ICT in the Production and the Service Sector

Action Plan

Strategy

• Promote development of S/W and d H/W iindustries d t i and d legitimate use of S/W • Improve utilization and access of small and medium companies to ICT • Develop and promote electronic commerce

• Establish financial and institutional environment to promote domestic S/W and H/W industries • Encourage a legitimate use of S/W • Reinforce academic and industrial collaboration for academic issues in ICT and productivity d ti it enhancement h t iin ICT iindustry d t • Facilitate development of relevant industries by upgrading domestic S/W and H/W regarding education and health • Reinforce competitiveness of S/W industry • Encourage public sector to outsource S/W utilization and service develop • Invite relevant personnel in research institutes, corporations and NGOs to facilitate development of productivity in manufacturing industries through ICT • Preparation of feasibility test for establishing the ICT cluster • Provide management of small and medium-sized companies with education and consultation on new technologies to enhance managerial performance • Develop small and medium-sized company consultation program participated by educational institutions, research institutes, industrial clusters and etc.

• Reinforce utilization of Multi-service Booth to facilitate utilization of ICT among small and medium-sized companies • Encourage establishment of ‘Technology Innovation Center’, a private institution • Eliminate and modify obstacles against execution of electronic commerce • Activate sales transactions of goods and services through electronic commerce • Promote, advertise and provide education on electronic commerce • Encourage the use of electronic commerce transactions in production, export and domestic transactions

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II. Environment and Status Analysis National ICT Strategy - Implementation Strategy and Action Plan(4/4) 2. National Policy Analysis The Implementation p Strategies g for each Goal of Peruvian Digital g Agenda g are as follows.

Policy

• Redesign the process to make government administration more efficient ffi i t and d transparent t t • Contribute to implementation e-Government

Action Plan

Strategy

of information society by conducting strategic project • Reinforce governmental contact point services for citizens and businesses

• Propose Basic Act on e-Government, General Administrative Procedure Act and Act on Transparency of Government to implement the e-Government • Recognize requirements of e-Government users and reflect them in e-Government project • Proclaim regulations to improve quality of administrative services and rearrange processes • Set up information security plan for public sector • Establish National e-Government Strategy • Develop electronic ID • Conduct electronic vote • Prepare comprehensive foundation to implement Spatial Data Infrastructure • Develop national e-Government architecture • Execute electronic procurement system • Establish G4B, G2C portals • Execute electronic signature and publicly certified certificate • Establish platform for electronic payment • Create a portal site of each institution • Establish an environment where citizens are able to deliver p proposal p and/or request q to central and local governments • Establish virtual space to strengthen exchange of G2C policy information and transparency of government • Support development of corporate Internet and telephone service

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II. Environment and Status Analysis

e-Government Strategy - Overview

2. National Policy Analysis

The e-Government Strategy gy aligned g with National ICT Strategy gy is as follows.

To provide people with quality e-Government services,

e-Government Vision

St t i Strategic Objectives

to reinforce transparency of government and to enhance the level of social welfare

The following five strategic Objectives have been for a successful implementation of Peruvian eGovernment defined in National Development Agenda and ICT Strategy 1

To provide citizens and businesses with e-Government utilizing IT technologies for social convenience and welfare by simplifying traditional administrative procedures

2

To push ahead with integration of systems and implement strategic core projects for a successful e-Government through preliminary acceptance of enhanced processes

3

To design and develop more efficient and user-oriented public administrative processes and t optimize to ti i them th to t facilitate f ilit t easy access and d use by b citizens iti

4

To develop and deploy telecommunication infrastructure in isolated regions for a balanced development of information society and e-Government

5

To educate students, general public and isolated class to participate in information society and e-Government에 through ICT Source:「e-Government e Government National Strategy」

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e-Government Strategy - Strategic Objectives and Action Plan(1/2)

II. Environment and Status Analysis 2. National Policy Analysis

Specific p Action Plans for Strategic g Goals 1 and 2 has been set up p and a number of projects p j including g citizen portal, p , procurement, electronic vote and GIS are currently under normal operation

Strategic Objectives

Action Plan

Strategic Objectives 1: • Commencement of public services of e-Government • Simplification of Administration based on IT

Establish the PSCE Portal (www.serviciosalciudadano.gob.pe) for citizens and businesses Powerful and sustained development of Peruvian Government Portal (PEP) in association with functional integration of public institutions Create a virtual space between government and citizens for broad distribution of government information Provide information notification service for citizens through Call centers and PSCE Use a variety of media including radio and TV to promote and distribute services for citizens through information technology provided by government Establish the program to promote online service in small cities and villages by utilizing public Internet cabin or workshop Reuse conventional infrastructure to encourage e-Government related services and facilities nationwide Make a strategic alliance with universities with obligation of job training on computers and systems, and secure experts regarding public administration and e-Government

Strategic Objectives 2: • Implementation of Integrated System • Implementation of Strategic project • Acceptance of enhanced process

Develop and establish the platform to prepare national network and service cost management procedure according to the level of participating institutions and value creating process Develop and utilize PKI-based electronic signature and public certification Develop p and p promote virtual p payment y platform to enable online services p Develop and establish the Peruvian geographical information system using GIS, based on available resources, infrastructure, population, social economic development project, policy execution, Ministerial policies related projects in each institution Develop and utilize Electronic Procurement System (SEACE) and Electronic ID CARD project Develop and execute the system that enables effective electronic vote which attracts citizen participation and democratic election (in association with public certification system)

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e-Government Strategy - Strategic Objectives and Action Plan(2/2)

II. Environment and Status Analysis 2. National Policy Analysis

Action Plans for Strategic g Objectives j 3,, 4,, 5 are abstract and not as specific p as those for ICT Strategy gy while action plans p with regard to government offices and local governments remain passive within limited level of encouragement and assistance.

Strategic Objectives

Action Plan

Strategic Objectives 3: • Redesign public administrative process into user-oriented one • Optimize ICT to facilitate an y use by y citizens easy

Advance the process model of Peruvian government Enact a law to integrate public institutions, define authority and responsibility to advance innovation process and redesign process to upgrade quality of service Establish standards among relevant public institutions act national, at o a , local oca a and d integrated teg ated laws a s regarding ega d g e e-Government Go e e t po policy cy Enact Propose National E-Government and Informatics Act to help e-Government, and review the appropriateness and transparency of General Administrative Procedure Act Integrate information for public areas and advance integrated security plan Develop public administrative projects better than technological transfer projects by the government g the list of e-Government related regulations g and the estimated number of users included in short and Investigate mid-term plan Reinforce global collaboration to develop technology project that can contribute to improvement of services in public institutions Conduct sustained enhancement of national policy regarding e-Government

Strategic Objectives 4: • Develop and deploy telecommunication infrastructure in isolated regions

Promote competition and encourage public as well as private investment on global access and infrastructure f f for national and local integration (for maintenance of service quality and application scope within appropriate price) Encourage development of major network to expand telecommunication infrastructure Promote development of telecommunication infrastructure through global collaboration Reinforce support for institutions that conduct establishment of telecommunication infrastructure

Strategic Objectives 5: • Train students, adults, and isolated class to participate y and in information society e-Government through ICT

Push ahead with the plan to integrate ICT into regular education Facilitate an access by socially isolated group to ICT Educate general public to utilize e-Government through ICT Strengthen collaborative relations with Internet cafes trade unions to properly implement training programs Encourage superior talents to participate in development of information system public institutions Technology Center should encourage students to develop creativity through utilization of ICT

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II. Environment and Status Analysis

Comprehensive Strategy

2. National Policy Analysis

Analysis y of strategic g tasks and action plans p suggests gg there is a high g correlation between National Development p Goal and ICT Strategy.

National Strategy Tasks

ICT Strategy Tasks

e-Government Strategy Tasks

Infrastructure

Simplifying Public Services through IT

Human Capacities

Establishing I Integrated d system

Application to Social sector

Redesign public process

Application to Production and Service sector

Develop ICT infrastructure in isolated regions

e-Government

Provide education on e-Government

Services for citizens Channels for participation Decentrali ation and Decentralization Protection for isolated Transparency of overall national affairs Enhance public efficiency Stable economy Science & technolog technology resources e-Government maintains a close relationship with the National Development p Goal G including g support pp of its implementation p

High correlation between ‘e-Government’ task, the fifth ICT Strategy Tasks and e-Government G Strategy S gy

Source:「Basic Act for Modernization of National Affairs」, IDB Country Report 2007-2011, Peruvian Digital Agenda, e-Government Strategy

There is a high correlation between National Development Goal and ICT Strategy with much contribution to upper strategy The e-Government, the fifth task of ICT Strategy, can contribute to accomplishment of all National policy goals

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Comprehensive Implication and Extraction of Opportunity Factors

II. Environment and Status Analysis 2. National Policy Analysis

The improvement p opportunities pp through g National Policy y Analysis y are drawn out as follows.

Implications

N ti National l ICT Strategy

Opportunities

Specify Action Plans of ICT Strategy and e-Government Strategy

Low executable authority of Action Plan due to low binding force Lack of concrete roadmap and action plan

Grant authoritative binding force for enhanced executable authority of e-Government Strategy

Action Plan of e-Government Strategy has not been specified as much as National ICT Strategy

Focused authority and systematic arrangement of organization for implementation of e-Government

e-Government Strategy Extremely low binding force and subsequently lack of collaboration for plans regarding other government offices including local governments

Relationship between policy and strategy

Clear definition of roles and responsibilities of other government offices and local governments in implementing e-Government project

High correlation between e-Government Strategy and ICT Strategy

The status of organization in charge of e-Government needs to be elevated with rearrangement of roles

The e-Government tasks of ICT Strategy are intimately related with efficient implementation of all national development tasks

Establishment of base and proactive expansion of application scope for implementation of e-Government

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Framework for Analysis of National ICT status and e-Government Project

II. Environment and Status Analysis 3. Analysis National ICT status and e-Government Project

e-Government overview,, project p j status,, and project p j implementation p system y has been analyzed y for proper p p understanding g of e-Government project, based on which relevant problems and improvement opportunities has been drawn out.

National ICT status

National ICT status • • • • •

Telephony Status Internet Penetration PC Usage Public Cabinas FITEL

Definition of ee-Government

Preparatory Map of eeGovernment • UN Global e-Readiness • Network Readiness Index

Definition and Scope of e-Government • Definition of e-Government • e-Government Implementation Strategy

e-Government Project Implementation System e-Government Implementation System

e-Government System R&R Implementation • CODESI • ONGEI • PMDE

/ e-Government G Project P j Implementation Process • Define the project scope of Informatization • Informatization project implementation process • Informationzation project R&R

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Implication

Opportunities

National ICT status - telecommunication infrastructure

II. Environment and Status Analysis 3. Analysis National ICT status and e-Government Project

When it comes to telecommunication usage, g , the wireless surpasses p the wired by y 6.7 times and more than 60% of subscribers are disproportionately concentrated in Lima and Callao regions.

Wired and wireless phone distribution rate 80.0 % 60.0 40.0

Telecommunication infrastructure concentration rate Wired Network 5.7%, Wireless Network 5.6%

Wireless phone distribution rates are overwhelmingly surpasses Wire phone.

Fixed M bil Mobile

20.0

Wired Network 63 63.4%, 4% Wireless Network 51.8% concentrated in Lima and Callao

0.0 2002 2003 2004 2005 2006 2007 2008

Number of wired and wireless telephone lines 20,000,000 15 000 000 15,000,000

Wireless line has been sharply increased due to its effectiveness and efficiency efficiency.

6.7 times

Lima y Callao Arequipa

Fixed Mobile

10,000,000 5,000,000

Wired Network 4.7%, Wireless Network 5.8%

La libertad

0

73.8% (wired), 63.2%(wireless) of total telecommunication infrastructure is concentrated in three regions with particularly excessive focus in Lima

2002 2003 2004 2005 2006 2007 2008 ƒ Disproportional concentration of telecommunication infrastructure in Metropolitan areas of Lima and Callao with the remaining infrastructure in rest of the regions less than 5%, creating a dramatically imbalanced distribution

ƒ The usage of wireless phones is much higher than that of wired and there has been a lot more dramatic expansion of wireless infrastructure than that of wired infrastructure

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II. Environment and Status Analysis

National ICT status - Internet status

3. Analysis National ICT status and e-Government Project

The number of PC users and Internet users are steadily y on the rise. In p particular,, the number of broadband subscribers has recorded an phenomenal annual growth rate of 96% for the past six years with subsequent increase of distribution rate among households.

Number of Broadband Users and Household Distribution Rate

Status of Internet and PC Users 30

34.8%

40%

700,000

(uniit :million peop ple)

31.2% 27.5% 20

22.8% 18.7% 14.0%

16.6%

21 8% 21.8%

21 9% 21.9%

19.2%

24.4%

600,000

30%

5.3%

400,000 300,000

10

100,000 0

0% 2004

2005

2006

0

2007(E) 2008(P)

Total Population

PC Users

PC User Ratio

Internet User Ratio

3.4%

200,000

10%

2003

7.1%

500 000 500,000

20%

15.2%

9.0% 8.0% 7.0% 6.0% 5.0% 4.0% 3.0% 2.0% 1.0% 0.0%

8.5%

1 6% 1.6% 0.7%

2002

2003

2004

2005

2006

2007

Broadband Users Household Distribution Ratio

Internet Users

The number of broadband subscribers has increased 96% annually from 2002 to 2007, which sparked a soar in household broadband distribution rate up to 8.5%.

Overall PC and Internet Usage, pre-requisition for e-government, has been improved steadily.

ƒ The number of broadband (ultra-speed) Internet subscribers are steadily on the rise along with increasing household distribution ratio of ultra speed Internet, as a result.

ƒ The number of PC and Internet users out of total population are increasing at a steady pace.

25

II. Environment and Status Analysis

National ICT status - Internet status

3. Analysis National ICT status and e-Government Project

More than 70% of p population p get g access to the Internet in public p Internet access facilities called ‘Public Cabinas’,, which is rapidly proliferating nationwide.

Number of Public Cabinas Annually

Place of Internet Access

74.7%

80.0%

60,000

71.7%

70.0%

40,000

50.0%

20 0% 20.0%

19.8% 17.6%

80.0%

33,635 28,975

30,000

40.0%

60.0%

20,000

11 7% 11.0% 11.7%

10.0%

6.1%

40.0% 10 785 10,785

6.2%

10,000

0.0%

10 629 10,629

20.0%

2,904

0

Household

Work 2007

Education

Public Cabinas

120.0% 100.0%

50,000

60.0%

30.0%

52,546

0.0% 2002

2003

2004

2005

2006

2007

Public Cabinas

2008

More than 70% of Peruvians get access to the Internet in Public Cabinas, similar to PC bang in Korea with less than 30% using the Internet at home or at work

The number of Public Cabinas is approximately 53,000 nationwide and is rapidly increasing. It is the most frequently used place for Internet access for Peruvians.

More than 70% of Peruvians get access to the Internet in Public Cabinas with less than 30% using the Internet at home, at work or educational institutions.

The size and number of Public Cabinas is rapidly increasing and it serves as the most contributing factor to raise the Internet access rate of Peru up to 20% despite relatively weak Internet infrastructure infrastructure.

26

II. Environment and Status Analysis

National ICT status - FITEL

3. Analysis National ICT status and e-Government Project

FITEL,, a Korean counterpart p of ‘Information Promotion Fund’,, continues to make investment on ICT infrastructure and currently focuses its investment on ICT infrastructure, including wired and wireless telecommunications, broadband and Public Cabinas.

Activity and Performance of FITEL

Performance of FITEL 6,517 6,740,000

7,000

Overview of Organization Established based on Telecommunication Act, it is a governmental fund designed to provide investment on Informatization of local and isolated regions.

Major source of revenue is 1~2% of net profit of telecommunication service providers.

The fund is operated and managed by MTC and OSIPTEL. Objectives To reduce polarization of infrastructure between cities and isolated regions.

To facilitate access to ICT and to promote Informatization in isolated regions through education on utilization of ICT To promote private investment on telecommunication infrastructure in isolated regions MTC added ‘establishment of broadband and support of information society’ to the list of activities of FITEL in June, 2008.

6,000

4,903

5,000 4,000 , 3,000 2,000 1,000

3,840,000 , , 2,383 213

1,740,000

140,000

0 FITELⅠ

FITELⅡ

FITELⅢ

Rural Com m unitities Covered

8,000,000 7,000,000 6,000,000 5,000,000 4 000 000 4,000,000 3,000,000 2,000,000 1,000,000 0

FITELⅣ Population Benefiting

Information and telecommunication infrastructure has been set up in 6,516 regions nationwide through four times of projects, providing IT benefits for 6.7 million residents in isolated regions It also established 515 Public Cabinas nationwide since 1998.

FITEL, a Korean counterpart of ‘Information Promotion Fund’, continues to provide a national-level support for establishment of ICT infrastructure.

The investment on ICT infrastructure such as wired and wireless telecommunication, broadband, and Public Cabinas is the major objective of the Fund.

27

e-Government Preparatory Status UN Global e-Government Readiness(1/2)

II. Environment and Status Analysis 3. Analysis National ICT status and e-Government Project

“Global e-Government Readiness Report p 2008” of US,, an evaluation of e-Government Preparatory p y Map p of Peru based on Web, Telecommunication Infrastructure and Human Capital has been analyzed.

Evaluation Method of UN ‘Global e e-Government Government Readiness Report’ Five--Stage Model Five I. Emerging II. Enhanced III. Interactive IV.Transactional V. Connected

Web Measure Index

e-Government Readiness Index

Human Capital Index

Telecommunication Infrastructure Index

Five Primary Indicators - Internet Users /100 persons - PCs /100 p persons - Main Telephones Lines /100 persons - Cellular telephones /100 persons - Broad banding /100 persons

Two Primary Indicators - Audit Literacy Rate - The Combined Primary, Secondary and Tertiary Gross Enrollment Ratio

28

e-Government Preparatory Status UN Global e-Government Readiness(2/2)

II. Environment and Status Analysis 3. Analysis National ICT status and e-Government Project

The rank of e-Government Readiness Index has not shown a significant g change, g , compared p to year y 2005 but is higher g than that of the average of Latin countries and global average as well. In addition, compared to the preparatory map of Latin countries with higher rank of e-Government preparatory map than Peru, the Infrastructure Index, in particular, has turned out to be lagged behind.

Global Rank in

e-Government Readiness Index 2008

2008

2005

Change

Sweden

0.9157

1

3

2

Denmark

0.9134

Norway

0.8921

United States

0.8644

4

1

-3

Netherlands

0.8631

5

12

7

Republic of Korea

0.8317

6

5

-1

Country

Argentina

0.5844

39

34

-5

Chile

0 5819 0.5819

40

22

-18 18

Brazil

0.5679

45

33

-12

Columbia

0.5317

52

54

-2

Peru

0.5252

55

56

1

Country

e-Government Readiness Index 2008

Sub Category Web Measure Index

Infrastructure Index

Human Readiness

Argentina

0.5844

0.5585

0.248

0.947

Chile

0.5819

0.5635

0.268

0.914

Brazil

0.5679

0.6020

0.218

0.883

Columbia

0.5317

0.5552

0.170

0.869

Peru

0.5252

0.5652

0.137

0.872

Region

0 5072 0.5072

World

0.4514

The comprehensive e-Government Readiness index tops the global average as well ll as Latin L ti average.

The Web Measure Index is 0.5652, higher than that of Argentina(39th), Chile(40th) Human Readiness Index has marked 0.872, comparable to that of Brazil(45th).

The Th Infrastructure I f t t Index I d has h recorded d d 0.137, 0 137 much h lower l than th that th t off neighboring Latin American countries.

Source : UN Global e-Government Readiness Report 2008 29

e-Government Preparatory Status WEF Network Readiness Index(1/2)

II. Environment and Status Analysis 3. Analysis National ICT status and e-Government Project

‘The Global Information Technology gy Report p 2007-2008’,, a report p by y WEF(World ( Economic Forum)) on global g IT competitiveness for development and growth based on the comprehensive evaluation of Environment, Readiness, and Usage Component.

IT Competitiveness (Networked Readiness Index) = 1/3 Environment Component subindex + 1/3 Readiness Component subindex + 1/3 Usage Component subindex

Environment C Component t

Readiness Component Usage Component

= 1/3 Individual readiness + 1/3 Business readiness + 1/3 Government readiness

• Individual readiness pillar; 10 variables • Business readiness pillar; 9 variables • Government readiness pillar; 5 variables = 1/3 Market environment + 1/3 Political & regulatory environment + 1/3 Infrastructure environment

• Market environment pillar; 12 variables • Political and regulatory environment pillar; 9 variables • Infrastructure environment pillar; 7 variables

= 1/3 Individual usage + 1/3 Business usage + 1/3 Government usage

• Individual usage pillar; 5 variables • Business B i usage pillar; ill 6 variables i bl • Government usage pillar; 4 variables 30

e-Government Preparatory Status WEF Network Readiness Index(2/2)

II. Environment and Status Analysis 3. Analysis National ICT status and e-Government Project

The overall Network Readiness of Peru has slightly g y decreased due to the areas of g government readiness and usage g for ICT have recorded significantly low rank in recent report, revealing weakness in government sector.

Rank in 2008

Peru’s Peru s Detailed Index

Country

1

Denmark

‫׃‬ 9

K Korea

‫׃‬

Rank in 07-08

06-07

Change

Information Technology Competitiveness Index

84

78

-6

I. Environment Component

98

88

-10

Market environment

79

72

-7

Political and regulatory environment

109

98

-11

Infrastructure environment

98

82

-16

II Readiness Component II.

85

79

-6

89

89

-

34

Chile

59

Brazil

69

Columbia

Individual Readiness

77

Argentina

Business Readiness Low national vision for ICT (102th)

67

71

4

84

Peru

Government Readiness

101

69

-32

82

66

-16

75

78

3

77

60

-17

88

69

-19 19

Low government priority for ICT of (113th)

III. Usage Component Individual Usage

Lack of governmental procurement for high technology products(112th)

Business Usage 67th

Government Usage 70th 90th

86th

78th

84th

Network Readiness Index is steadily on the decrease.

However, there has been a dramatic fall recently in areas of Government Readiness, Government Usage This is attributed to low government priority for ICT(113th), ) lack of national vision for ICT(113th), and lack of government procurement for high technology products (112th)

31

Definition and Scope of e-Government Definition of e-Government

II. Environment and Status Analysis 3. Analysis National ICT status and e-Government Project

The e-Government defined by y Peruvian g government is a broad e-Government that includes services p provided within and by public institutions, primarily targeting at providing quality administrative services for its citizens and businesses alike through enhancement of administration.

Peruvian e-Government

“To provide better administrative services for people through enhancement of administration via IT

Service to Citizen

Service in Government

Service to Enterprise

Service to public employee

Nation-initiated services for citizens

Provide quality services for citizens and businesses

Enhance administrative transparency and expand benefits to isolated class

Efficient and economically viable administration

ƒ The primary goal of Peruvian e-Government is to provide and expand quality administrative services for its citizens and businesses service(G2C,G2B). ƒ For this, internal efficiency of public institutions, transparency, and decentralization policies are required.

32

Definition and Scope of e-Government Scope of Informatization Project

II. Environment and Status Analysis 3. Analysis National ICT status and e-Government Project

The tasks of the Peruvian e-Government p project j is largely g y classified into the government-level g task oriented toward PCM based on IDB fund and the ministry-level tasks implemented based on individual plans of relevant institutions and Informatization budget of relevant administrative offices.

Scope of Peru e e--Government Public employee Innovation o at o o of work within public institutions

Single Integrated Portal

G2G

Entity

Government -level Tasks Information sharing and process connection among institutions Planning based on Peruvian Digital Agenda Strategy ONGEI participates as a mediator or implementer Implemented with IDB budget

G2C

Citizen

G2B

G2B

G2G G2C

Institution Portal

Ministry-level Tasks Work efficiency within institutions Institution Portal such as G2G, G2E Strategic planning within institutions Implemented based on internal budget

G2E

Information sharing among public information sharing among institutions among

Implications

Enterprise

33

Lack of long-term strategy on the national level Insufficient collaborations among institutions It was nothing more than an one-time project implemented with the budget provided by IDB in 2003.

Lack of proper response to sustained changes g and no connection with long-term plan

II. Environment and Status Analysis

e-Government Implementation System

3. Analysis National ICT status and e-Government Project

CODESI,, a decision-making g council for comprehensive p affairs of Peruvian ICT influences upper-level pp policies while the p main executor in charge of implementation and coordination of the e-Government project is ONGEI, and PMDE is in charge of financial management for the e-government projects as supporter.

Implementation System of e-Government Implementation R&R Coordination

Mutual Agreement

As one of the councils, CODESI sets up strategies for proper implementation of ee

ONGEI

Establish ICT Strategy Consultation among Institutions Decision-making

Government based on opinions collected CODESI

from various stakeholders regarding ONGEI plays the role as a mediator between working groups and institutions in

Regulation Technical Support Mediation of Institutions

establishing policies for and implementing the e-Government project

Participate, Consent Proposal

PMDE only manages the funds for implementation of the e-Government project.

Implementation of e-Government projects Administration

Entity Independent Constitutional Institution

Justice Department

Public institutions(Entity) participate and Financial Management

implement the e-Government e Government project. project PMDE

Local Government

Execution

S Support 34

II. Environment and Status Analysis

e-Government Implementation System - CODESI

3. Analysis National ICT status and e-Government Project

CODESI is a council p participated p by y public, p , private, p , educational and citizen groups g p to define Peruvian Digital g Agenda g as a basic plan for development of National ICT and supervises the ICT sector Vision Intensive utilization of telecommunication technology for efficient implementation of society that assures equality, integration and absence of crimes

Organization Chart President (Prime Minister) Coordinator (ONGEI)

Work Group1 Infrastructure

Work Group2 Cultivate ICT talents through education

Work Group3 Develop and utilize ICT

Work Group4 ICTIndustrial Development

Work Group5 e-Government

Organization • The highest level council for national Informatization participated by 207 relevant professionals in 87 public, corporate, academic, and civic group s • Chaired by Prime Minister with ONGEI in charge of working level tasks • In charge of activities of ICT related five working groups

Mission To utilize telecommunication technology as a tool to develop economy and to upgrade the quality of cultural and social life life, and to expand opportunities for people to get access to information technology Organization Overview Organized as a non-standing committee in 2003, it is targeting at establishing and working out strategies for development of National ICT Organization R&R To prepare an annual report on activities for implementation of Peruvian Digital g Agenda g To evaluate strategies, actions plans and actual performance of individual administrative offices and public institutions To monitor actions plans for development of information society To share experiences and know-how for successful implementation of Informatization as a leading guider

As a non-standing committee participated by a variety of institutions, it sets up the Peruvian Digital Agendas and manages and supervises their implementation Despite being the highest level committee, it carries low executable authority and insufficient level of mediation.

35

II. Environment and Status Analysis

e-Government Implementation System - ONGEI

3. Analysis National ICT status and e-Government Project

ONGEI is one of the core organizations g in charge g of managing g g implementation p of e-Government but has difficulties in implementing e-Government due to insufficient size and lack of competency of the organization.

Organization Chart Chief Interinstitutional Committee of Informatic Coordinator

Legal

Services

Projects

Organization • A total of 16 employees are working as a single organization on such tasks as legal, Services for citizen, business, and government and e-Government project management • It sets up national e-Government Strategy, conducts mediation and attracts collaboration ll b ti among relevant l t iinstitutions. tit ti

Vision To promote government transparency and national welfare with quality services for citizens by utilizing IT resources efficiently and providing integrated services Objective To promote the quality of life and business competitiveness by providing citizens with efficient and unified services through the use of intelligent use of IT technologies Organization Overview It has been elevated to an organization under the direct control of Prime Minister in 2006 by integrating Statistical Office e-Government functions in lower offices of PCM SG,, and is in comprehensive charge of e-Government project Organization R&R Mediation of institutions for proper implementation of Peruvian e-Government 9Propose e-Government Strategy 9Establish e-Government technical standards and rules 9Arrangement of collaborations among institutions in ICT 9Enact e-Government laws and regulations, and perform authoritative interpretation 9Develop and operate Peruvian General Public Portal General affairs for CODESI Monitoring and Support for e-Government Projects

It should perform comprehensive monitoring and controlling of Peruvian e-Government project but does not have enough human resources and competence to back it up.

Direct implementation and supervision of Informatization tasks based on IDB funds.

36

II. Environment and Status Analysis

e-Government Implementation System - PMDE

3. Analysis National ICT status and e-Government Project

PMDE is the committee in charge g of managing g g and supervising p g the IDB loans for decentralization and modernization and of reviewing, selecting and approving e-Government project-undertaking companies and associated budgets when it comes to financial affairs.

Role & Responsibility

Objective To conduct and manage such tasks as modernization of nation and decentralization based on IDB funds

Program Coordinating Unit

Executing Coordination Unit Modernization e-Government e-Procurement Pilot MTC HR

Executing Coordination Unit Decentralization

Executing Coordination Unit MEF

Legal Framework Support to Regional/Local

Organization O i ti • SGP(The Ministry of Public Management) manages comprehensive program designed to enhance national administrative affairs as a representative of PCM • Comprised of general managing unit in charge of comprehensive management of the program and IDB funds and working units in charge of modernization, decentralization, and financial affairs.

• Operates coordinating units in charge of consultation and management, respectively

Participate in execution of funds only Utilize e-Government as a tool to accomplish the goal of modernization

37

Organization R&R To manage the IDB funds introduced in 2003 To T select l t e-Government G t related l t d projects j t and d to t review i stepwise implementation of tasks To review payment of funds Consultation Committee Members- Prime Minister, Minister of Finance, Chairman of Local Autonomy Committee, PMDE Secretary-general To review program, to plan out budget and to provide guideline on implementation Management Committee Members - Mangers of units of PMDE and representatives of IDB and SGP Held on a monthly basis to set up action plans, to support and coordinate monthly activities and to make decisions on regular programs

Government-Level Informatization Task Implementation Process

II. Environment and Status Analysis 3. Analysis National ICT status and e-Government Project

The e-Government p project j implemented p primarily p y by y ONGEI is largely g y classified into three different steps p of selection of tasks, selection of undertakers and actual development.

1

Feasible Study y

Development p & Evaluation

Technical Evaluation

Phase

Initiation Task Requirement (PCM Receipt)

Flow

Implementation p

Consult Process Enhancement (Consultant)

Public Bid for Selection of U d t k Undertakers (PMDE, IDB)

Modify Process (Consultant) Select/Evaluate Undertakers (PMDE)

Evaluate/Finalize enhanced process (ONGEI)

Develop Application (Undertakers, Undertaking Institutions, ONGEI)

2 Evaluate Project Outcome (ONGEI, PMDE)

End Finalize Undertakers (ONGEI, IDB)

Financial Evaluation (MEF,BID,PMDE)

S l ti off Undertakers U d t k 1 Selection An international bid is required if IDB funded projects are conducted by outsiders.

PCM engages in selection of undertakers and PMDE takes charges in bidding procedure.

Conduct consulting on selection of undertakers and define evaluation index for current and post evaluation

38

E l ti off Project P j t Outcome O t 2 Evaluation Evaluation of most projects is focused on budget spending while ONGEI conducts evaluation during the budding process based on predetermined evaluation index.

Ministry-Level Informatization Task Implementation Process

II. Environment and Status Analysis 3. Analysis National ICT status and e-Government Project

The Informatization tasks of g general public p institutions are planned p as a part p of project p j implementation p plan p and annual plan just like any other general implementation task, and are developed and evaluated mostly by internal development personnel.

1

Planning

Execution

Development & Evaluation

Phase Initiation Requirement within Institutions

Make Project Charter (T h i l E (Technical Evaluation) l ti ) (Entities)

2

Develop application (Internal development team)

3 Flow

Institutional Operating Pl Plan (Entities)

Financial Evaluate (MEF)

Informatics Operating Plan (Entities)

Select undertakers (RFPÆBidÆ Approval) (Entities)

Evaluate Project Outcome (Informatics Dept & User Dept)

End

1 Set Plans

2 Execute Projects

3 Evaluate Outcomes

All public institutions prepare action plans for all projects, which is equally applicable to Informatization tasks as well.

Many institutions retain internal redevelopment personnel

Mostly focused on budget spending

Set an annual plan for the following year’s tasks (POA)

Most development of applications are conducted in-house by ICT personnel.

39

Evaluation conducted based on KPI defined in POI No formal evaluation for Informatization tasks

Roles of Implementing e-Government Project (Stakeholder)

II. Environment and Status Analysis 3. Analysis National ICT status and e-Government Project

The roles of major j stakeholders in implementing p g Informatization tasks are as follows.

Stakeholder

Description

Government--Level Tasks Government

Ministry--Level Tasks Ministry

Set up Informatization strategy Select Informatization tasks

CODESI / PCM(ONGEI) - Operated based on Peruvian Digital Agenda announced in 2006

Institutional /Annual Action plan (POI/POA) - Reviewed by PCM and only some institutions conduct Informatization MP

Sponsor (Financial)

Provide project budget Take charge in implementing and evaluating project

PCM(PMDE) - Execute project related budget with the consent from IDB

Secretariat (SG) or financial department of individual institutions

Customer / User

Provide proposal and requirement on building system Supervise building process Utilize and operate established system

Entity(Institution in charge) - Participate in process enhancement and application development and accept the finalized system ※ONGEI also plays the role of customer

Working department - In most cases, improvements on internal process and application development are initiated and conducted by ICT instead of actual working departments

Consult process enhancement Develop application requested Prepare outcomes Provide and install HW, SW, and solution

Private IT Company - Select private undertakers through international bidding in case of utilizing IDB funds ※Institution in charge conducts development di directly l ffor smallll scale l projects j

Internal ICT team(Major) - Most institutions conduct development through internal personnel ※ Hire private IT company in case of using ODA funds

Entity(Institution in charge) - Manages progress status, and functions ONGEI -Evaluate E l t compliance li with ith ttechnical h i l quality, lit eGovernment standards and etc

Internal ICT team - Manage progress of project Accounting g team within organization g -Review execution of project budget

Portfolio Management

Performing Organization

Project a age e t Management

Manage progress of project Check process compliance during the building process Review whether system and outcome are appropriate

There is a lack of official procedure and documentation for Government-level project conducted based on IDB funds.

Not able to maintain consistency as ministry-level Informatization tasks are affected by conflicted interests and procedures of different.

There is not standardized procedure for evaluating and verifying Informatization tasks

40

Comprehensive Implication and Extraction of Opportunity Factors

II. Environment and Status Analysis 3. Analysis National ICT status and e-Government Project

Opportunities pp of enhancement through g analysis y of National ICT status and e-Government Project j are drawn out as follows.

Implications

National ICT status

Opportunities Overall national ICT level and competitiveness are improving but with regional imbalance

The Informatization service currently concentrated in metropolitan cities must be expanded to isolated areas

High Internet access rate thanks to Public Cabinas

The public sector services available for general public should be expanded.

The Informatization level of public sector is significantly low than that of private sector.

A long-term roadmap for a systematic implementation of e-Government is required

There is strategy for implementation of e-Government but no long-term long term roadmap

Definition of e-Government The e-Government Strategy does not include

e-Government Strategy should be able to support the enhanced level of Informatization for all public institutions

Informatization of all government institutions The role of setting up and implementing national Informatization strategy is defined but with little executable authority

The status off institution Th i i i in i charge h off implementing i l i eGovernment need be reinforced with clear role definition

The budget for implementing e-Government is limited to the IDB funds.

Informatization Lack of competence and professional personnel of Project e Government Implementation the institution in charge of e-Government System No sufficient procedure to execute, manage and

The process of implementing and evaluating Informatization tasks as well as guidelines needs to be set up.

evaluate Informatization tasks

The system to support Informatization of general administrative offices needs to be established along with securing relevant human and physical resources

Lack of competence of general administrative offices to support and manage Informatization on a national l level. l

41

II. Environment and Status Analysis

e-Government Status Analysis Framework

4. e-Government Status Analysis

For p precise analysis y of e-Government p project, j , e-Government overview and p project j status,, project p j implementation p status have been analyzed, based on which relevant issues and implications are withdrawn. e-Government Project Progress Status

e-Government System Status

e-Government Status

Government--level Government Informatization status

Major System Status

e-Government Informatization Status

• Government-level Informatization project

• SEACE • SIAF • Citizen Portal(PSCE)

• Overview • Government portal-level • Informatization system retain status of relevant institutions • Level of network and interconnection • Obstacles to Informatization • Informatization management procedure • Informatization education status • Informatization Organization and budget

General Informatization project status • Progress status

42

Issue / Implication

II. Environment and Status Analysis

e-Government Project Progress Status

4. e-Government Status Analysis

Based on interview and data analysis, y , 13 g government-level p projects j and 42 ministerial projects p j have been reviewed with nine categories of projects classified according to work enhancement projects aiming to introducing Infrastructure.

Ministerial-Level Project

G2C National electronic ID card system (DNI)

G2B Online incorporation

Automate issuance of drivers license Inquire police records Automate issuance of passport Issue diploma p and certificate online Inquire criminal record and issue certificate online Electronic notification of Lawsuit information Upgrade Justice Department Portal

Work enhancement

Provide financial information via mobile Administrative Process Information System through electronic bulletin board (Ministry of Energy and Mining) Provide information of Ministry of Health on the Internet Support building houses for the needy

Advance national electronic procurement Single gateway for overseas trades Electronic tax payment/Electronic account book Inquiry of corporate name and reservation Real-time Real time fishery price notification system Develop new portal for Ministry of Production Ministry of Production Extranet Electronic payment of product related tax Improve online bank transaction system

Integrated Portal for Ministry of Construction Electronic voting (e-Voting) Ministry of Justice portal(Single Window) Digital City Olivas District Office IPTV

Infrastructure 18 projects in total Government-level(6), General Administrative Office (12)

G2G National Standard Geography Information System Manage Public servant payroll information Establish court information interconnection hub Register permission for travel and minors (RENAVIM) Improve management system through application of ITIL within MEF Introduce groupware within MEF Interconnect between MEF and local institutions through electronic bulletin board Interconnect approval and permission works of local governments and Ministry of Energy and Mining Integrate real estate registration system(CDPI) Integrate g registration g system(CDPI) y ( ) Establish construction project management system Establish administrative system of penalty for not participating in election Defense status management system Mediation and compromise management system Digitize civil information of local governments I t Interconnect t 53 educational d ti l institutions i tit ti within ithi Calloa C ll Local hospital management system (SIMEDH) Electronic signature Establish Callao wireless backbone network Mutual interconnection of local district courts Remodel data center of Justice Department Introduce VMS into Ministry of Energy and Mining OLPC(One Laptoc per Child) 21st century teachers Operate MTC data center Improve infrastructure (Technology & Communication) Digitize schools

Upgrade Central Bank Portal

Total

Government-Level Project

10 projects in total Government-level(4), General Administrative Office (6)

43

27 projects in total Government-level(3), General Administrative Office (15), Infra(9)

Informatization project Status Government-level Informatization project

II. Environment and Status Analysis 4. e-Government Status Analysis

Based on interview of ONGEI and data analysis,13 y , g government-level Informatization p projects j have been identified. project

Major Offices in Charge

Status

Type

Establish national electronic ID card system(DNI)

RENIEC

Ongoing

G2C

ID cards are issued electronically for individual citizens to carry out public works safely and conveniently

Automate issuance of driver’s license

MTC, BN, RENIEC

Ongoing

G2C

Photos and signature information managed by Citizen Information Office are automatically referred to on issuance of license Electronic payment of fees for issuance of driver’s license

Inquire police records

Ministry of Home Affairs, BN, RENIEC

Ongoing

G2C

Issue certificates of crime-related information retained by police

Automate issuance of passport

Immigration Office

Ongoing

G2C

Online request and issuance base d on RENIEC information

Issue diploma and certificate online

ANR, BN, RENIEC

Ongoing

G2C

Online issuance of university diplomas and various certificates Online payment of fees and authentication through RENIEC

Online incorporation

SUNARP, SUNAT, ONGEI

Developing Completed

G2B

Facilitate establishment of corporation by processing various works of relevant institutions online

Inquire criminal record and issue certificate online

Ministry of Justice, BN, RENIEC

Ongoing

G2C

Inquire criminal records and issue relevant certificates online without having to visit relevant institutions

Upgrade national electronic procurement

MEF, CONSUCODE

FS Completed

G2B

Improve SEACE, national procurement system

National Standard Geography Information System

ONGEI, CCIDEP

FS Completed

G2G

Establish national standard electronic map and support government offices to utilize it in order to increase the utility of geographic information

Manage Public servant payroll information

SUNAT,, ESSALUT

Pending g

G2G

Integrated g management g of p payroll y information in p public sector

Single gateway for overseas trades

SUNAT, SUNARP

Ongoing

G2B

Establish a single contact point to facilitate foreign investment and collaboration

Electronic tax payment/Electronic account b k book

SUNAT, RENIEC

Ongoing

G2B

Promote corporate convenience regarding tax payment and establish the foundation to activate electronic commerce

Electronic signature

RENIEC

Ongoing

G2G

Establish authentication base for security and expand online works

44

Detailed Description

Informatization project Status Ministerial-Level Informatization project(1/3)

II. Environment and Status Analysis 4. e-Government Status Analysis

During g the interviews with 18 institutions (Justice ( Department, p , Administration(12), ( ), Independent p institutions(3), ( ), Local autonomous entities(2)), 42 Informatization projects have been addressed and classified according to detailed description, progress Status, and type of projects(G2G, G2C, G2B, Infra).

Ministry

Poder Judicial

MEF

Energia Y Minas

project

Description

Status

Type

Electronic notification of trial information

Notification of information on trials on the website

Designing Stage

G2C

Establish court information interconnection hub

Establish platform that interconnects RENIEC, Supreme Court, and Justice Department

Planning Stage

G2G

Register permission for travel and minors (RENAVIM)

Verify entry permit status online among works of Immigration Office

Completing

G2G

Upgrade Justice Department Portal

Upgrade Justice Department G2C portal

Designing Stage

G2C

Mutual interconnection of local district courts

Connect local district courts using network

Ongoing

Infra

Remodel data center of Justice Department

Re-establish data center

Designing Stage

Infra

Improve management system through application of ITIL within MEF

Secure efficiency by applying ITIL to Informatization, Supported at WB

Ongoing

G2G

Introduce groupware within MEF

Introduce groupware for telecommunication among administrative offices

Ongoing

G2G

Provide financial information service via mobile devices

Utilize local public institutions service via mobile telecommunication d i devices, Mutual interconnection of 200 city halls for just monthly cost of 45$

Planning Stage

G2C

Interconnect between MEF and local institutions through electronic bulletin board

Reduce the cost of communication with local government institutions without Internet by integrating 2,500 government administrative offices with electronic bulletin board

Planning Stage

G2G

Administrative process information system using electronic bulletin board

Provide online administrative services using electronic bulletin boards instead of User Login process

Ongoing

G2C

Interconnect approval and permission works of local governments and Ministry of Energy and Mining

Let local governments conduct approval and permission works of Ministry of Energy and Mining through online interconnection (Since local governments are granted the right of approval and permission, it will be implemented online)

Ongoing

G2G

Introduce VMS into Ministry of Energy and Mining

Introduce VMS and implement server virtualization, scheduled to commence from February next year

Planning Stage

Infra

45

Informatization project Status Ministerial-Level Informatization project(2/3) Ministry

II. Environment and Status Analysis 4. e-Government Status Analysis

project

Description

Status

Type

OLPC(One Laptoc per Child)

Distribute low-cost laptop to students, gradual operation from 2008 until 2011 Collaboration with OLPC foundation in US

Ongoing

Infra

21st century teacher

Provide teachers with laptop for efficient teaching activities

Ongoing

Infra

I Inquiry i off corporate t name and d reservation

Inquire corporate names and reserve

Integrate real estate registration system(CDPI)

Integrate two systems used for real estate registration

Ongoing

G2G

Integrate registration system(CDPI)

Integrate PJ(corporation), PN(individual), and BM(movable property) registration into the system called IRCN

Planning Stage

G2G

Real-time fishery price notification system

Transmit information to users registered in portals of administrative offices via SMS

Completed

G2B

Develop new portal for Ministry of Production

Reorganize the current portal of Ministry of Production Provide a variety of functions such as blog, civil appeal through chatting and etc. etc

Completed

G2B

Ministry of Production Extranet

Corporations/individuals declare and register imports for automatic calculation of tax to be paid Manufacturers declare daily production, which is then aggregated to create domestic industrial statistics

Completed

G2B

Electronic payment of product related tax

Electronic payment of tax for production using credit cards

Ongoing

G2B

Salud (Ministry of Health )

Provide information of Ministry of Health on the Internet

Provide information of administrative offices transparently through the Internet

Ongoing

G2C

MTC(Ministry of Transportation p and Telecommunication)

Operate p MTC data center

Establish data center within administrative offices

Planning Stage

Infra

Establish construction project management system

Establish the system that traces, monitors and manages ongoing projects within administrative offices

Designing Stage

G2G

Support building home for the needy

Currently, applications can be processed on the Internet and the scope of work after receipt of applications(donation) will be digitized

Ongoing

G2C

Integrated portal of Ministry of Construction

Establish integrated portal that includes Ministry of Construction and subordinate institutions

Ongoing

G2C

Educacion (Ministry of Education)

SUNARP (Registration Office)

Production (Ministry of Production)

Vivienda (Ministry of Construction)

46

G2B

Informatization project Status Ministerial-Level Informatization project(3/3) Ministry ONPE

Central Reserve Bank

Local Government(Callao)

District Office(Olivas)

4. e-Government Status Analysis

project

Description

Status

Type

Internet Electronic Voting (e-Voting)

Voting and aggregate through a terminal

Completed

G2C

Establish administrative system of penalty for not participating in election

Administrative system designed to impose penalty on those electorates who fail to participate in election

Ongoing

G2G

Defense status management system (Systema de defense)

Administrative system designed to provide legal defense service for those who are imprisoned and going through trial - Nationally designated lawyers register and verify information on trial status of clients - Administrator monitors the status

Ongoing

G2G

Ministry of Justice portal(Single Window)

Portal of Ministry of Justice that provides information on civil petition handling status

Development Stage

G2C

Mediation and compromise management system

The system that supports Ministry of Justice by conducting mediation and compromise prior to trial

Planning Stage

G2G

Digitize civil information of local governments

Integrate registration work of locals − What local government offices conduct are integrated and digitized into RENIEC

Ongoing

G2G

Enhancing infrastructure(Technology & Communication)

Replace low-spec PC, telecommunication equipment, servers and etc within administrative offices. offices

Ongoing

Infra

Improve Central Bank Portal

Improve the portal so that general public is able to get access to it through ID/Pwd login to inquire more information

Planning Stage

G2C

Improve online bank transaction system

Improve currently available money transaction system among banks

Planning Stage

G2B

Digital City

Provide civil services on the Internet as well as information on comprehensive administrative information including education and health

Ongoing

G2C

Establish Callao wireless backbone network

Share administrative and medical information by integrating medical and educational institutions

Ongoing

G2G

Interconnect 53 educational institutions within Callao

Create teaching methods and materials, and share them with relevant people

Ongoing

G2G

Local hospital management system (SIMEDH)

Local hospital management system, Currently one general clinic and two hospitals are interconnected. Started from Aug. 2008 scheduled to be completed May 2009

Ongoing

G2G

Digitize schools

Conduct IT education for school personnel and expand the education to general public

Ongoing

Infra

Olivas District Office IPTV

IPTV service provided by district offices

Planning Stage

G2C

Ministerio de Justicia

RENIEC

II. Environment and Status Analysis

47

II. Environment and Status Analysis

e-Government System Status

4. e-Government Status Analysis

Based on survey y and interview,, 64 systems y have been addressed and representative p systems y of each type yp have been selected for detailed analysis of e-Government system status

Subjects for specific analysis

G2G

Central G Government t Offices

School administrative management system(SIAGIE) Degree registration System School personnel portal Support sudents in isolated areas Teacher’s task assist system Tour guide management/ evaluation system Justice Department Integration system Construction project management system Ministry of Construction administrative management system(SAV) Ministry of Science and Technology Fund management system(SGFC) SIPOI

SIAF

Online resident information service

Comprehensive prison management Portal for Transparency of INPE Report management system RSIRAT SIDCOT National statistics planning management system SISCOOP SIIE SISD SIEMP Redatam WEB IPCC

Inquire resident information registration status SIO

Independent Institution

Investment portfolio management Prison registration system Inquire prisoner records on database Digital Document for INPE Distribute prison documents Manage prison visitors Visiting Administrative Offices

Local Government Total

G2B

Investigate labor environment

G2 C

Ministry of Education supplier payment information system

ALFANET

SEACE

online application for re-issuance of resident certificate

Integrated Citizen Portal (PSCE)

Legal support system for laborers Labor contract management Labor dispute mediation National MYPE management Labor relations mediation system Cultural heritage registration system Museum visitor management system Embassy task management system Visa/passport approval system Immigration procedure management system

RNP RTGS

AFIS

Monetary & Exchange system

DSD MarcaS

SIGAD

DDA Copyright Act DIN Patent management Intellectual property right management Inquire q criminal record SAN MATEO MENU SOL

SIGMA

Miraflores District Office portal

Surco Asset management system (SATTI)

PIAP

6 in total

46 in total 48

12 in total

II. Environment and Status Analysis

e-Government System Analysis - G2B : SEACE

4. e-Government Status Analysis

SEACE is a national p procurement support pp system y that manages g process p and information regarding g g national procurement p with additional functions such as reverse auction and e-Market. It is operated together with RNP system that registers procurement contractors.

www.SEACE.gob.pe

Function 1. General procurement (4,000USD or more, Contracting with public act) Register contract result only after notifying intent of purchase through g offline system y 2. Petty procurement(less than 4,000USD, Contracting without public act) Selection and contract without bidding 3. Reverse Auction Select a company that offers lowest price on a bid for general consumer products and make a contract with it 4. e-Market Electronic purchase of registered items, mostly expendables.

Currently 187 items have been registered Currently,

www.RNP.gob.pe

1.A company is required to be registered in a national institutions in order to deliver products to public institutions and this process is conducted online.

2.A public institutions verifies information on companies during the procurement process by entering the corresponding business registration i t ti number b

49

II. Environment and Status Analysis

e-Government System Analysis - G2B : SEACE

4. e-Government Status Analysis

CONSUCODE is an institution in charge g of national procurement. p It enacts Peruvian national procurement p related Acts,, supervises the procurement process, and develops/operates the SEACE system to properly manage comprehensive procurement processes

History

Feature

Enactment of procurement process - Those companies that deliver products to public institutions are required to be registered in Procurement Office.

Trades with unregistered companies may be invalidated SEACE : Opened in 2005 RNP : Opened p in 2004 The second version of SEACE is under review with the objective of opening it by 2009 – Utilize IDB funds, currently technical assistance step – e-Transaction expected to expand with reinforcement of e-Tendering, introduction of PKI and etc

279,000 279 000 national ti l procurementt ttransactions ti as off 2008 with ith estimated ti t d 1 1.3 3 billion USD(4.19 billion Sol) but merely 1% of the total transaction has been made electronically 2,700 public institutions are required to use it The transaction services available now include reverse auction and petty procurement with most of electronic payments made offline Login with corporate/institutional ID and password instead of individual authentication 187 items are available on the e-market

50

Implications

Acts for transparent e-transactions are prepared but there is a lack of technical support to implement and activate e-transactions A significant i ifi t portion ti off allll procurements is conducted offline Lack of security in e-transactions makes potential users hesitant to use it due to insecurity issue issue.

Insufficient electronic payment functions Extremely E t l low l utilization tili ti off e-Market M k t

II. Environment and Status Analysis

e-Government System Analysis - G2G : SIAF

4. e-Government Status Analysis

The information on financial spending p g and accounting g of approximately pp y 2,500 , public p institutions is managed g by y Ministry y of Finance, which develops and operates SIAF (Integrated Financial Management System) for proper management

Conceptual Image

Function It is the standard system that manages public income and spending of institutions, which is utilized by Budget Planning Institution (Executive Unit), Financial Bodies within Ministry of Finance, National Bank in charge of payment and other i tit ti institutions that th t require i iinformation f ti on it

Ministry of Finance(MEF) DNPP (national budget)

CPN (national accounting) ti )

DGTP (national finance)

1. Budget notification by Ministry of Finance Review/ Management

Executive Unit

- Notify budget spending information agreed by National Budget Team(DNPP) to individual institutions every month

SIAF

2.Register information of general public institutions

Public institutions

Accounting information Local Government

Payment Requests

BN (National Bank)

– Administrative management(Administrative Register) : Purchase approval, Invoice registration, Payment management – Account Register : management of periodic accounting books

SIAF - GL

3.National budget management function – Monitor budget spending of individual institutions

Report p

– Manage g national financial and g general accounting g budget information – Request national bank(BN) for payment

CONTRALORIA (Audit & Inspection Office)

4. Report to relevant administrative offices

SUNAT

– COA report for Tax/Customs Office – Rapid accounting information for Audit & Inspection Office 51

II. Environment and Status Analysis

e-Government System Analysis - G2G : SIAF

4. e-Government Status Analysis

The MEF-initiated SIAF system y was developed p more than 10 y years ago g and is technically y outdated. The introduction of new technology and system upgrade for efficient management is urgently required.

Implications History

Feature

Pilot utilization began through development between 1997 and 1998 It started its full-fledged operation in 1999 as a standard system that manages national budget and spending by Ministry of Finance The technologically outdated 10-year-old system is currently under system upgrade with IDB funds and is expected to reopen in 2011

Utilized by about 2,500 public institutions The system is largely classified into public sector and local government It is not standardized finance management system but rather a simple system with t financial a c a regulations egu at o s and a d tables tab es a and d was as de developed e oped as a too tool to sshare ae information between public institutions and budget management departments Individual institutions get access to the system through institutional code and password assigned to them Comprised of Client-Server system Account function in p particular is p processed manually y Around 1,200 technical engineers are working on installation, maintenance and technical support of the system.

Difficulty in delivering information due to obsolete Infrastructure

52

The system is technologically outdated due to long years of operation There is a part in budget management process which has not automated and thus requires development of additional function Difficult to assure security and stability in exchanging information among relevant institutions Infrastructure problems needs to be addressed

e-Government System Analysis G2C : General Public Portal (PSCE)

II. Environment and Status Analysis 4. e-Government Status Analysis

It is crucial to p provide administrative services through g a single g unified portal p for promotion p of convenience and active utilization of e-Government. General Public Portal(Gateway for Business and Public Services) is the answer to address this challenge.

Conceptual Image

Function The Portal is designed to enable Peruvians to get access to civil information provided by public institutions and to conduct their own civil petitions and other public affairs online.

http://www.serviciosalciudadano.gob.pe

Corporation

n o p

St ① Steps

Single unified access

–

Public institutions provide information on civil petition procedure

–

25,560 pieces of information in total are provided

On-line line Service ② On –

Public services provided online are linked

–

A total of 220 publicly provided civic services are provided within portal

People Civil petition Handling guideline

Information provided Update

Web Service

Collaboration among institutions (Ex. Incorporation)

–

Predefined 438 application forms for civil petitions and others

④ Administrator

Web Service

Institution Portal / Services

Legislative Body Justice Department Administration

③ Format

Independent Constitutional Institution

53

–

Relevant personnel in each institution maintain information up to date

–

467 administrators in 270 institutions

e-Government System Analysis G2C : General Public Portal (PSCE)

II. Environment and Status Analysis 4. e-Government Status Analysis

General Public Portal was developed p with the initiation of ONGEI and is aimed at providing p g all people p p with information available at all public institutions. It continues to seek expanding relevant institutions and independent services.

Implications

ONGEI is i in i charge h off d development l t and d operation ti Opened in 2006

History

270 institutions out of 2,046 candidate institutions are interconnected with more institutions to be added continuously p g and Central independent p Justice Department/Administration/Legislature administrative offices take up more than 95% of participants with little involvement of local autonomous entities Separate tasks to expand online services are being conducted simultaneously (ex, incorporation)

2.6%

2.7%

140

132,206 Steps Online Format

120 100 80 60 94.7% Information Interactive Transactional

Individual institutions are in charge g of updating the information but it is very loosely managed. Thus, a more systematic management is required.

Service usage

Service automation level

51,871

40 20

6,018

0 Source : www.serviciousalciudadano.gob.pe, 2008

54

The absence of personal authentication th ti ti function f ti necessitates it t a separate authentication procedure for individual civil petition works of each institutions

24,855 items, 94.7% of uploaded i f information ti are simple i l iinformation f ti The number of accesses in 2008 recorded 190,095, showing a high level of utilization but the utility of online services needs to be elevated by upgrading them on a continuous basis.

II. Environment and Status Analysis

Analysis of e-Government Level - Overview

4. e-Government Status Analysis

The survey y on Informatization has been conducted to identify y the level of Informatization of Peruvian g government institutions along with the analysis of the services provided by General Public Portal.

Objectives

Master Plan Survey

General Public Portal (PSCE)

To identify Informatization status of Peruvian government offices to set up Master Plan Designed specifically for Central Administrative Offices, Independent Constitutional Institution, and Local Autonomous Entity Conducted survey in Dec Dec. 2008 and collected 22 survey sheets Survey questions are created to evaluate the overall level of Informatization of relevant institutions by classifying them into four areas

To identify T id tif and d analyze l th the status t t and d level of Peruvian government institutions by analyzing services provided by G2C representative portal

Questionnaire Information system status

Analysis Area Analysis of Level of government Portal

- Administration support system - Core work system - Level of general website System infrastructure status

Informatization system retain status

- Network, PC distribution rate, Interface etc.

Informatization management status - Size of Informatization Organization, budget, education status

Level of Network and Interconnection

Information system utilization status p of utilization of information system y - Scope - Information system introduction issues

www.serviciosalciudadano.gob.pe

Obstacles to Informatization

Informatization management procedure and education

Service status − Mere automation of relevant administration − The status of services provided by each i tit ti institution

55

Informatization Organization and budget

e-Government Informatization Status - Level of government portal

II. Environment and Status Analysis 4. e-Government Status Analysis

The analysis y result of General Public Portal suggests gg that many y institutions provide p interactive or higher g level services but their utility is extremely low and the survey result of institution portals indicates that it remains at the level of being interactive.

Level of service automation (17 administrative institutions)

Level of Service Automation by Ministry Number of information items provided by General Public Portal

Number N b off Interactive /Transactional services

Ministry of Foreign Affairs

63

None

Ministry of Women

75

None

Ministry of Production

246

None

Ministry of Defense

583

None

Ministry Level of automation for institutions (17 administrative institutions)

23.5% Only Informational Interac tive enable Trans ac tional enable

35.5% %

41.2 %

Level of automation for services provided (4,929 items)

97.3% Informational Interac tive Trans ac tional

1.9%

0.8%

Source : www.serviciosalciudadano.gob.pe

Ministry of Environment

42

1

Ministry of Construction

167

1

Mi i Ministry off Home H Affairs Aff i

189

1

Ministry of Labor

225

1

Ministry of Energy and Mining

299

1

Ministry of Education and Culture

535

1

Ministry of Agriculture and Forestry

332

2

Ministry of Finance

661

3

Prime Minister Office

288

4

Ministry of Justice

558

4

Ministry of Transportation and Telecommunication

282

15

Mi i t off Trade Ministry T d and dT Tourism i

188

27

Ministry of Public Health

332

75

41.2% of services provided by 17 administrative offices through General Public Portal is transactional service with 35.5% of them remaining at the level of being interactive services.

Out O t of 4,929 4 929 ser services, ices there are onl only 42 interacti interactive e ser services ices and 94 transactional ones with ith 58 58.8% 8% of instit institutions tions pro providing iding first-class first class ser services ices onl only Source : serviciousalciudadano.gob.pe, 2008

56

e-Government Informatization Status - Level of government portal

II. Environment and Status Analysis 4. e-Government Status Analysis

63.6% of respondents p from survey y on the level of p portal services said the level of portal p services is Interactive or above with average score of 3.0. Based on the survey result, The level of Peruvian government portal is determined to be the level of being ‘Interactive’ Government portal Level based on UN Readiness Operation Level

Operation Level of Institution Portal Networked

Networked

4.5% Transaction

Transaction

22.7%

Interactive

Enhanced

Government portal Level of Peru

27.3%

Emerging

0.0%

Interactive

36.4%

9 1% 9.1%

10.0%

Enhanced

20.0%

30.0%

40.0%

Source : Master Plan Survey, 2008 Web Measure Assessment, UN e-Government Readiness Report 2008

Emerging

57

Respondent

Description

The information provided by Citizen Information Office institutions is organically linked through integrated portal Procurement Office Ministry of Education The information such as policy, laws MirafloresDistrict Office and news letters is delivered one way with search function through DB National Tax Office Ministry of Production Ministry of Construction, J ti Department Justice D t t Ministry of Trade and A number of online services such as Tourism information search or downloading Reserve Bank application forms with basic login Ministry of Labor security Ministry of Home Affairs, S B j Di t i t Offi SanBorjaDistrict Office SurcoDistrict Office Callao state Ministry of Science and Technology Intellectual Property Offi Office Li it d online Limited li services i are provided id d with basic security function Prison Administration Office National Broadcast Center National Statistical Office Offi i l website Official b it off iinstitution tit ti iis Ministry of Culture available with basic information Ministry of Foreign Affairs provided one way

e-Government Informatization Status Status of Information System retained by Institution

II. Environment and Status Analysis 4. e-Government Status Analysis

The information system y that supports pp administrative affairs features high g distribution and utilization ratio with advanced level of PC distribution ratio(78.5%) and network connection ratio of administrative PCs (91.4%) as well.

Administrative PC Distribution ratio

Administration support system status 20%

40%

60%

80% Retain ratio

Number of PCs per 100 people

Budget & Accounting

78 5 78.5

HR Asset Management Document Approval

Network connection ratio of administrative PCs 91.4%

Procurement e-mail System 1

2

Retain ratio

3

4

Utilization Level

Utilization Level

Source : Master Plan Survey, 2008

ƒ The systems that support administrative affairs shows around 80% of distribution ratio with high utilization ratio as well, which indicates that information system plays a key role in taking care of administrative affairs. ƒ The PC distribution ratio is recorded at 78.5 PCs per 100 employees, 91.4% of which is connected on a network.

58

e-Government Informatization Status Level of Network Infrastructure and Connection

II. Environment and Status Analysis 4. e-Government Status Analysis

The Network Bandwidth of institutions is as low as 21.0Mbps p on average g but there is a significant g gab g among g different institutions with most of them retain relatively low bandwidth, and the percentage of automatic information sharing among institutions through the network remains at 36% Internet Bandwidth Band idth within ithin Institutions Instit tions

Data Interface among Institutions Instit tions 200

Mbps

100 B e-Mail By M il or storage device

32% 40

64%

30 68%

Average (21Mbps) 20

10

Automatic interconnection through the network

72.7% SIAF, SEACE included

36% SIAF, SEACE excluded

0 Source : Master Plan Survey, 2008 ƒ Some 72.7% of institutions retain low network bandwidth less than 10Mbps, indicating low level of network infrastructure. ƒ The percentage of information sharing among institutions through network interface reaches 68% with SIAF and SEACE included but only 36% without them, demonstrating a low level of information sharing among institutions.

59

e-Government Informatization Status Survey on Obstacles to Informatization

II. Environment and Status Analysis 4. e-Government Status Analysis

The survey y respondents p mentioned lack of budget g and infrastructure,, difficulty y in education and training g and lack of willingness of top management officers as obstacles to Informatization.

Survey result for obstacles to introduction of information system Detailed result for different institutions 68.4%

80%

60%

40%

Lack of budget

63.2%

Lack of infrastructure

57.9%

Difficulty in education and training

57.9%

Lack of Informatization willingness of top management

31 6% 31.6%

Lack of competence of SI company

10.5%

Lack of demand for information system

20%

62.5%

57.1%

100.0%

62.5%

57.1%

75.0%

62.5%

71.4%

25.0%

75.0%

57.1%

25.0%

Central administrative offices

Independent institution

Local Autonomous Entity y

S Source :M Master t Plan Pl Survey, S 2008

0%

ƒ Lack of budget (68.4%) and lack of infrastructure (63.2%) have turned out to be the most compelling obstacles to Informatization. ƒ Administrators mentioned lack of willingness g of top p management g while Independent p institution p picked insufficient education and training, g and local autonomous entities pointed out lack of budget as the most crucial issue to deal with.

60

e-Government Informatization Status Informatization Management Procedure

II. Environment and Status Analysis 4. e-Government Status Analysis

According g to the survey y result,, the areas of the audit & inspection p procedure p (50%), ( ), securing g separate p budget g and relevant personnel(27%), Informatization education and training (50%) have been evaluated to remain at a relatively low level.

Informatization management procedure

Informatization education & training

Set up Informatization master plan

77%

Audit & inspection of information system

36.4% 50.0%

50%

HW/SW for security

86%

13.6% Documented security regulations

67%

Disaster preventive measures

교육운영

73%

교육없음

Designated separate budget and personnel for security

무응답

27% 0%

20%

40%

60%

80%

100%

Source : Master Plan Survey, 2008

Among surveyed instructions, 77% sets up IT Master Plan and only 50% of them conducts audit and inspection process, which indicates there is a lack of sophisticated and systematic approach toward Informatization.

There is a HW/SW management g p procedure for security y but no separate p budget g and technical p personnel dedicated to it.

Only 50& of surveyed institutions retains education on Informatization .

61

e-Government Informatization Status Informatization Organization and Budget

II. Environment and Status Analysis 4. e-Government Status Analysis

According g to the survey y result,, about 4.2% of total public p employees p y are Informatization staff,, and 70% of them are working g in development area.

Informatization Personnel

Informatization Budget

Portion of Informatization personnel 4.2%

Informationization personnel Non- informationization personnel

Portion of Informatization budget 6.6 %

Informationization budget

Classification according to work type

Budget gap between Ministry and Institution

General budget

28.7%

4.6% 9 3% 9.3% 4.7% 71.3 %

Ministry

Institution

Strategy /Planning Development

Source : Master Plan Survey, 2008

ƒ The portion of Informatization personnel 4.2%, higher than that of Korea(3%) but the portion of personnel in charge of strategy and planning is mere 1.2%.

71.3% of Informatization personnel is assigned to development, indicating a significant portion of in-house development. ƒ The Informatization budget is 6.6%, There is a big gap between ministry and institution

62

Comprehensive Implication and Extraction of Opportunity Factors

II. Environment and Status Analysis 4. e-Government Status Analysis

The improvement p opportunities pp identified as a result of analyzing y g the e-Government status are as follows.

Implications

Opportunities Lack of authentication for individual citizens makes it hard to provide a variety of services

The technical standards for individual authentication is required to be introduced in all sectors of government.

e-Government Limited or no finance related functions such as payment of fees fees, taxes and penalties i f information ti System Analysis

Partial automation of work processes necessitates visit to relevant administrative office

Revision of relevant laws and policies is required to promote exchange of information

The interconnection of information is restrained due to inappropriate infrastructure

The platform to facilitate the electronic transaction such as payment off taxes and d fees f is i required. i d

Significant gap in Informatization system and Informatization related investment

The infrastructure needs to be refurbished to accelerate the interconnection of information systems among institutions and local governments

A large amount of information system has been introduced but with poor work automation

Analysis of e-Government System Level

Every institution retain its own portal but services provided are limited to provision of simple information A high willingness to interconnect information system among institutions but poor level of system integration

The policy-level technical support is required to reduce the gap in the level of Informatization among institutions The additional development is required to provide citizens with quality administrative services.

Lack of Informatization budget and low priority on relevant education and investment

The project evaluation system is required to be established

Low level of Informatization management such as poor audit & inspection and security

63

II. Environment and Status Analysis

Law and Policy Status Framework

5. Law and Policy

For p proper p analysis y of Peruvian laws and polices, p , current legal g system y regarding g g e-Government,, legal g and policy p y requirements for Informatization, and the draft of e-Government Act have been examined and based on this, improvement factors as well as current status of laws and polices have been identified.

C Current t llegall system t of ee-Government

Requirements for Informatization laws and policies

Draft of ee-Government Act

Classification of e e-G Government t laws l

Requirements q

Draft of e e--Government Act

• Informatization of public administration • Prevent dysfunction of Informatization • Form the basis for IT industry • Refurbish infrastructure

Peruvian e e--Government laws and policies • Coverage Analysis of Peruvian laws and policies regarding e-Government based on legal classification system

• Rapid enactment of Framework Act on eGovernment • Enact Acts on electronic commerce and Enact Acts on electronic financial transactions • Prepare legal system for protection of personal information • Reinforce legal support for promotion of S/W industry • Enact Acts on eLearninig/Telework • Prepare legal system to close the Informatization gap

64

• Analyze the draft of eGovernment and information technology related Acts

Analysis of status and improvement factors of laws and policies

Overview of Peruvian Legal System for e-Government

II. Environment and Status Analysis 5. Law and Policy

Based on the Korean legal g system y of e-Government and ‘e-Government legal g system’ y of World Bank,, the e-Government related laws are classified as described below.

Classification

e-Government

Informatization of public administration

Prevent dysfunction of informatization

For, the basis for IT industry Establish infrastructure

Create Informatization environment

Protect personal information and security Informatization gap

Content

Relevant Peruvian Laws

General facts of e-Government Information sharing among government institutions Criteria and procedure to introduce information system

Draft of e-Government Act Transparency and Access to Public Information Law Act on establishment of RENIEC

Electronic authentication and electronic signature Electronic approval, electronic commerce Assure citizens' access to information Assure binding effect of electronic document and stipulate relevant regulations National e-Government standards Manage Internet domains and S/W of public institutions

Digital g Signatures g and Digital g Certificates Law Prime Minister Decree on electronic transaction Prime Minister Decree on efficacy of electronic document Prime Minister Decree on authority to set standards of e-Government Prime Minister Decree on general provisions of domain management Prime Pi Mi Minister i t D Decree on participation ti i ti and d security it off national telecommunication system Copyright Act Prime Minister Decree on using genuine S/W

Protection of personal information by public institutions Protection and security of personal information Information on the Internet Government’s efforts to relieve Informatization gap Relieve Informatization gap for isolated class

Transparency and Access to Public Information Law Act on disabled people’s people s access to Internet Regulations on installation of Internet Cabin for disabled people’s access to Internet Prime Minister Decree on reduction of Informatization gap

Policies and tax incentives to nurture domestic IT industry Encourage R&D of domestic S/W companies,, tax incentives Protective system for fair competition of domestic IT market Part P t off funds f d for f telecommunication t l i ti infrastructure i f t t can be assigned to support e-Government

Telecommunication Act

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II. Environment and Status Analysis

Peruvian Legal System for e-Government(1/2)

5. Law and Policy

Peruvian legal g system y status for e-Government is as follows.

Classification

e-Government

Informatization Of public administration

Prevent dysfunction of informatization

Relevant Peruvian Laws

Analysis

Draft of e-Government and Informatics Law Transparency and Access to Public Information Law Act on establishment of RENIEC

Draft of e-Government e Go ernment Act has not passed the approval of PCM yet so e-Government Act there is no Framework Act on e ITA Act Government Knowledge Information Act on regulation & procedure to Resource Management Act introduce public institutions information system is also absent

Digital Signatures and Digital Certificates Law, The provisions regarding information Prime Minister Decree on electronic transaction Prime Minister Decree on electronic document use environment, including public Prime Minister Decree on authority to set certification, electronic document, standards of e-Government electronic transaction, intellectual Prime Minister Decree on general provisions of property right are mostly available Create domain management informatization Prime Minister Decree on participation of national environment Most provisions are Prime Minister institutions’ participation and compliance with institutions security regulations for national Decrees instead of Acts, which telecommunication system makes them vulnerable to changes Copyright Act in political circumstances such as the Prime Minister Decree on mandating the use of change of presidents authentic S/W by 2011

protection of personal information/ information security

Relevant Korean Laws

Electronic Signature Act Framework Act on Electronic Transaction Internet Address Resources Management Act Telecommunication Network Act Copyright Act Act on Protection of Computer Program

Personal Information There is no laws regarding protection Protection Act of Public Institutions of personal information and there is Telecommunication only declaratory statement on the D ft off e-Government Draft G t Act A t Network N t k Act A t e-Government Act

Absence of specific laws

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II. Environment and Status Analysis

Peruvian Legal System for e-Government(2/2)

5. Law and Policy

Peruvian legal g system y status for e-Government is as follows.

Classification

Prevent dysfunction of I f Informatization ti ti

Protection of personal information/ i f information ti security

Form the basis for IT industry

Relevant Peruvian Laws

Analysis There Th is i no specific ifi law l stipulating ti l ti obligations with regard to information security

Law of Transparency and Access to Public Act that Promotes Internet Access for Disabled Persons: Prime Minister Decree on installing the Internet Cabin to promote disabled people’s access to the Internet and to relieve Informatization gap

There is a particular law regarding the right of the disabled for access to the Internet and that of public institutions to get access to information but it needs to expand to include other socially isolated classes including women, youth and natives.

• There is no law regarding forming the basis of IT industry

There exists a law regarding industrial promotion of domestic IT corporations but no particular benefits or incentives for that A separate law relevant to management of digital contents is required as ICT develops

Telecommunication Act contains basic stipulations regarding regulations of telecommunication industry Reform infrastructure

Relevant Korean Laws

Act on Closing the g Divide Digital

Software Industry Promotion Act Online Digital Contents Act

Framework Act on Telecommunications

Telecommunication Act Add a provision that enables to use FITEL(funds for telecommunication infrastructure) for eGovernment policy support

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Telecommunications Business Act

II. Environment and Status Analysis Law and Policy Requirements regarding Peruvian Informatization(1/2) 5. Law and Policy Requirements q of Peruvian government g regarding g g e-Government legal g system y are as follows.

Requirements Due to the absence of Framework Act on e-Government, the institutions in charge of implementation of e-Government have weak authority to push ahead with the Peruvian e-Government project

Rapid enactment of Framework Act on e e-Government

Due to the lack of firm legal ground, e-Government related activities such as fund raising, securing IT personnel are not properly performed.

The evaluation for the Informatization project and a preliminary consultation with central government are not conducted adequately There is the draft of Framework Act on e-Government, which has not

Due to the inadequacy of Framework Act on e-Government, major bodies in charge of implementing e-Government is expected to have weak and insufficient authority to push ahead with ith it and d thus th rapid id enactment t t off

passed an internal agreement.

e-Government Act is required.

Enact Framework Act on Electronic Commerce and Financial Transaction

The scope of the Framework Act on Due to absence of basic laws regarding electronic commerce and financial transaction, there is hardly any transactions regarding e-Government

financial transaction is required to include nationwide electronic commerce and exchange, public certification and etc.

Enactment of responsive Acts

Currently, Currently there is no firm regulations available within legal system that

Prepare legal system to protect personal information

stipulate protection of personal information by administrative institutions Since the personal information protection is one of most critical matters relating to reliability of e-Government, enactment of relevant laws and ordinances for proactive protection of it is required required.

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against possible infringement of personal information that might occur with the advancement of eGovernment is required.

II. Environment and Status Analysis Law and Policy Requirements regarding Peruvian Informatization(2/2) 5. Law and Policy Requirements q of Peruvian government g regarding g g e-Government legal g system y are as follows.

Requirements

Reinforce legal support for promotion of S/W industry

The policy to promote the software industry within Peru is required to sustain the development of e-Government as well as advancement of domestic IT industry as a consequence of it.

Enactment of Act for promotion of

e-learning / Telework

e-Learning is a tool that may attain distribution of equal education opportunities, which is one of the core Peruvian missions Telecommuting T l i may contribute ib to enhancing h i work k efficiency ffi i and d another h Peruvian mission of job creation

domestic IT industry is required to create a benevolent cycle with eGovernment Government.

The e-Learning and telework will be more efficient if it is associated with enactment of Acts on relief of

The ICT C infrastructure f and education concentrated in Metropolitan areas cause a serious Informatization gap The Informatization gap between social classes may widen even further

Reinforce laws to relieve Informatization gap

with the sophistication of e-Government services, Thus enactment of relevant Acts to prevent this from happening is urgently Thus, required as the Informatization gap for e-Government services is directly linked to basic rights of Peruvians.

Currently, the Act designed to close the Informatization gap is enacted but inadequate authority is assigned to assure its power of execution

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Informatization gap.

The currently available Act on relief of Informatization gap needs to be equipped with the assignment of adequate execution power.

II. Environment and Status Analysis

Draft of Peruvian e-Government Act

5. Law and Policy

The「Draft of Act on National System y of e-Government and Information Technology gy」, which is in the process p of being g enacted by ONGEI as Framework Act on e-Government is described as below.

Chapter

Articles

Description

Article 1: Definition

National system regarding e-Government and information technology

Article 2: Purpose

Purpose of law

Article 3: General Provisions

General provisions regarding e-Government under the Prime Minister Office

Article 4: Scope of Application

Scope of application of e-Government and information technology

Article 5: Responsibility of Nation

Define government’s responsibilities for eGovernment and promotion of information technology

Chapter Ch t 2 2: National System

Article A ti l 6, 6 7: 7 N National ti l Information I f ti Technology System and Authority

Define national information technology gy based on state and local governments Define policy decision and implementation authority.

legal force within the

Chapter 3: Implementation System

Article 8: Implementation System

Define major implementing organizations including Prime Minister Office and consultative committee

execution

Article 9, 10, 11: ONGEI

Stipulate organizations, functions, Responsibilities and fund procurement methods of ONGEI

Stipulations regarding

Article 12, 13: Presidential Consultative Committee

Organize private consultative committee to encourage participation of general citizens

plans of e-Government

Chapter 1 General Provisions

Chapter 4: ONGEI Chapter 5: Consultative Committee

Chapter 6, 7 : Article 14, 15: Regional Mediation Mediation Committee Committee among Institutions

Stipulate on organization and operation provisions of Mediation Committee among institutions and local agencies

Chapter 8 : Article 16~20: 16 20: Other Organizations Oth Organizations Other O i ti

Define functions of institutions in charge, local government, autonomous institution, congress, court, and Prime Minister Office

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Major terminologies are defined but not the scope of law

Lack of compelling content of law may weaken the power of

establishing action project and evaluation system are absent

Comprehensive Implications and Opportunity Factors

II. Environment and Status Analysis 5. Law and Policy

The following g opportunity pp y factors have been drawn out of analysis y of status of law and policy. p y

Implications

Opportunities

Absence of Framework Act on e-Government limits implementing activities of the organizations in charge of e-Government

Rapid enactment and effectuation of Framework Act on eGovernment

Absence of legal ground for introduction of information system and evaluation hinders performance evaluation of Informatization

A proper authority needs to be assigned to the organization in charge of implementing e-Government along with reformation of implementation system

e-Government legal system Lack of provisions regarding protection of personal / Requirements information and information security lowers reliability f e-Government for G t Analysis

A systematic introduction of e-Government project and establishment of performance evaluation criteria

Lack of provisions regarding promotion of domestic IT industry Provisions regarding e-learning, Telework, relief of knowledge gap and job creation through ee Government are required

Formation of the basis for implementation of e-Government and expansion of scope of application

A clear definition of e-Government and the scope of law is required

Peruvian eeGovernment Act Draft Analysis

Allowance of spending ICT infrastructure funds on policy implementation of e-Government

A provision that reinforces the power of execution for e-Government G t through th h assignment i t off compelling lli legal force is required

Setting up mid and long-term plan of Informatization for individual institutions and preparation of evaluation system

Lack of provisions regarding e-Government project plan and evaluation undermines the power of execution

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II. Environment and Status Analysis

Interview Overview

6. Requirement Analysis

To collect opinions on the Informatization status of Peruvian government institutions and the future direction of Informatization, a survey among the CIOs of several institutions was conducted, based on which the implications regarding the problems of current e-Government and improvement direction have been identified.

Interviewed Institutions

Government Institutions

ONGEI

Questionnaire

CIOs of 18 institutions - Justice Department, Administration(12), Independent institutions(3), Local government(2) • Poder Judicial • Ministerio de Economia y Finanzas • OSCE • Ministerio de Justicia • SUNAT • Ministerio de Educacion • Ministerio de Energia y Minas • SUNARP • MINISTRIO DE LA PRODUCCION • Ministerio de Salud • Ministerio de Transporte y Comunicaciones • Ministerio de Comercio Exterior y Turismo • Ministerio de Vivienda • ONPE • RENIEC • Banco Central de Reserva del Peru • Callao Gobiernos regionales • Los Olivos Gobiernos locales

The Informatization status of overall Peruvian government institutions and requirements for e-Government projects Organization - The status and Informatization implementation system of the organization in charge of ICT operation - Informatization task management procedure, education status External environment of e-Government - Problems and solutions in implementing current e-Government implementation - Problems from system’s y perspective p p - External factors that influence implementation of eGovernment and pros and cons Informatization status - Projects that was under progress or under plan - Major systems within institution - Evaluation and future prospect of current Informatization - Overseas collaboration status

H d off institution Head i tit ti and d Leader L d off team t with ith core works k • Head of institution - Ramon Enrique Saldivar Bocangel • Legal affairs - Mario Camara Figueroa, Patricia Gamio Franco • project management - Cesar Vilchez Inga, Max Lazaro Taico

I Investigation ti ti off overall ll status t t off the th e-Government G t implementation system, including implementation vision and strategy, implementing organization, and laws and policies - e-Government implementation system and R&R - e-Government related laws and - Implementations status of current Informatization tasks and management process

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II. Environment and Status Analysis

Interview -Poder Judicial

6. Requirement Analysis

The Justice information has the core information of administration that needs to be shared through interconnection but due to the lack of telecommunication network infrastructure, the interconnection level is poor even within Justice Department, let alone among relevant institutions.

Organization − The Informatization department belongs to Court Administration Office(Gerencia General) with functional parts of development, telecommunication/support and operation.

Competence required for Informatization project − Telecommunication network Infrastructure −Currently, y, onlyy 40% of 29 local district courts are connected to a network and it costs a lot to provide satellite connection for those that are not connected yet − Data Center needs to be refurbished −Data center needs to be established in accordance with TI 94 Act and substitute Data Center is also needed −Lack of p professional technical p personnel ICT education status − Basic education only is provided for general employees and it is difficult to conduct education in local areas − Mostly, education is limited to the one that is provided with the purchase of S/W Challenges faced by Peruvian e-Government e Government project − Mid and long-term plan − Top management’s willingness for e-Government project − Collaboration scheme among institutions − Standards and investments to reduce gap in Informatization among institutions Pros and cons of implementing Peruvian Per ian government go ernment Informatization Informati ation − Pros: budget, willingness for innovation − Cons: limited role of institutions in charge, ONGEI needs to supervise project Informatization status and requirements − Ongoing Informatization tasks within institution : Inter connection de Judicino Reginale(mutual interconnection among district courts), data center remodeling, Electronic Notification

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Implication Lack of mid and long-term e-Government strategy and implementation mid and long-term plan for Informatization and sustained implementation required Lack of central government’s monitoring for e-Government project Lack of information collaboration and information sharing among institutions Lack of collaboration among institutions in charge of implementing e-Government project Lack of infrastructure for Informatization 60% of 29 district courts are not connected to a network Lack of p professional technical p personnel Lack of Informatization education for Public servants Basic education on Informatization for general employees only No Informatization education for temporary workers

II. Environment and Status Analysis

Interview - Ministerio de Economia y Finanzas

6. Requirement Analysis

The Finance Management System(SIAF) is used jointly by all public institutions and Finance Ministry has put a lot of efforts in managing and developing it. The obsoleteness of the existing system has triggered a full-fledged system upgrade planning.

Organization − The Informatization department falls under the umbrella of SG*. − IT organization is conducting development, operation, implementation, technology, quality control, and statistics with 250employees, among which 120 in charge of implementation are supporting 2,500 institutions.

Competence required for Informatization project − There is neither IT strategy nor vision within MEF and a cross-government implementation is required. − Government institutions should share the sense of necessity of e-Government − IT related education이 is badly required. Top management does not feel the need for IT education budget assignment. − Peruvian government assigns 2~5%of total IT budget to Informatization of education sector ICT education status − No budget for education Challenges faced by Peruvian e-Government project − Informatization budget is insufficient and is not efficiently utilized either either. − Government needs to initiate setting up telecommunication network strategy and implementation Pros and cons of implementing Peruvian government Informatization − Pros: Institutions like SUNAT, RENIEC are advanced in terms of technology − Cons: There is no clear strategic vision Informatization I f ti ti status t t and d requirements i t − Ongoing Informatization tasks within institution : Finance Management System(SIAF) upgrade, ITIL application, groupware installation(to be completed in 3~4 months) − There is only one or two local governments with groupware installed in its district offices and there is a large Informatization gap among local district areas. − Administrative Ad i i t ti works, k especially i ll civil i il works k off di district t i t office, ffi are excessively i l complicated li t d and d time-consuming.

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Implication Inadequate e-Government strategy & implementation Lack of cross-government of mid and longterm e-Government vision and strategy

Lack of Informatization service for people Administrative works and services for citizens are excessively complicated and time-consuming

Lack of Informatization education for public workers IT related education is required Extremely little budget assigned to Informatization education Lack of willingness of management for education

II. Environment and Status Analysis

Interview - OSCE

6. Requirement Analysis

The SEACE system is being operated to manage procurement works of all institutions and Informatization is consistently underway to improve manual-based procurement works

Organization − IT department consists of 39 employees to run three teams of S/W development, technical support, and Process/Design − Lack of education budget makes it difficult to conduct Informatization education Competence required for Informatization project − It can be obtained byy assigning g g budget g and conducting gp procurement work online ICT education status − Lack of education budget is the single most urgent matter to deal with − All employees are learning MS Office. − IT education for those who are in charge of Informatization is conducted by outside companies, around four times a year Challenges faced by Peruvian e-Government project − Lack of education and PR for users − Paper-based work processing is prevalent Pros and cons of implementing Peruvian government Informatization − Pros: P −The Internet usage ratio is high and there are many institutions with well-established infrastructure −The Informatization implementation plan such as digital agenda is available Informatization status and requirements − The amount of annual government procurement is estimated at 120 million USD but only 1% of it is conducted through online system with the rest conducted offline − Corporations that participate in procurement are required to visit government offices − Informatization task currently ongoing within institution : SEACE(IDB support, international bid is scheduled following TA consulting) − Informatization tasks scheduled to be conducted : Arbitrage, Workflow − Resident information, school affairs information, and e-Voting are required 75

Implication Low level of Informatization in dealing with major work A high percentage of procurement works are conducted d d manually ll A physical visit to relevant institutions is required in participating in procurement Only 1% of all procurement works is conducted through system

Lack of Informatization education for public workers Insufficient budget for Informatization education Low education for employees and lack of professinalism

II. Environment and Status Analysis

Interview - Ministerio de Justicia

6. Requirement Analysis

To obtain efficiency in dealing with works of Ministry of Justice, including criminal information management, the personal information of all people from cradle to grave is required to be digitized along with organic interconnection of information among relevant government institutions Organization − Ministry of Justice conducts prison operation, operation of state-appointed legal counselors and etc. − Informatization department under SG (24 people in total) − Comprised of system development, telecommunication network , and technical support team − All systems y are developed p by y in-house p personnel Challenges faced by Peruvian e-Government project − Priority of Informatization budget is low, which makes it difficult to introduce information system and to conduct education − Security problem − Little or no information sharing among institutions and information tends to be monopolized by specific institutions − Continuity of project is not assured due to political problems − The personal information of all people from cradle to grave is required to be digitized. The nation manages personal information based on name, which makes it difficult to efficiently find and manage g critical information such as criminal information Pros and cons of implementing Peruvian government Informatization − Pros: Internet usage ratio Informatization status and requirements − Informatization task currently ongoing within institution : Systema de defense - the system that enables to support legal counseling for those are imprisoned or undergoing trial and to facilitate judicial procedure (scheduled to be completed in first half 2009), Single Window - Portal that provides information on civil petition processing status in Ministry of Justice and that manages medication and compromise − Personal information is required to be informationized (information on birth, social status, financial affairs, career, criminal records and etc.) − Informatization implementation and sharing among institutions requires a mediating institutions.

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Implication Inadequate e-Government strategy & implementation Continuity of project is not assured due to political problems Informatization has a low strategic priority A mediating institution for e-Government implementation is required Lack of information collaboration and sharing for e-Government project among institutions Information is likely to be monopolized and not shared among institutions S Sometimes, ti it costs t commission i i tto share h information among institutions Lack of Informatization and sharing system of personal information The criminal information is managed based on name, which makes it inefficient to find and manage it The social status information of individuals from birth to death needs to be maintained and managed.

II. Environment and Status Analysis

Interview -SUNAT

6. Requirement Analysis

It has the largest Informatization organization in Peru to support tax and customs work with relatively high level of Informatization.

Organization − There is an e-Government organization under the direct control of the institution in charge of tax affairs, which is the one and only case in SUNAT − Absence of education for general employees is one of the weaknesses Competence required for Informatization project − The authority of ONGEI that is in full charge of implementing e-Government needs to be reinforced − Currently, systems of individual institutions are not integrated and to resolve this, the increased authority of coordinating institutions and sufficient Informatization budget support are required along with technical efforts.

ICT education status − The Informatization level of SUNAT is relatively high among Peruvian government institutions b the but h llevell off IInformatization f i i education d i iis llow. − There is a program that provides a professional certificate for those who finish the educational courses regarding system integration , software or database through collaboration with colleges within INSI Challenges faced by Peruvian e-Government project policy related, and technical − Lack of integration among institutions (due to political, legal, policy-related, problem) − From a national perspective, strategic plan needs to be made Pros and cons of implementing Peruvian government Informatization − Pros: There are many government institutions equipped with well-established information system (SUNAT, Central bank, RENIEC) − Cons: Lack of collaborative system among institutions, cross-national Informatization strategic plan needs to made, lack of national ITA Informatization status and requirements − Informatization task currently ongoing within institution : Single Virtual Windows for Foreign Trade( VUCE, a project that enables to conduct import/export and customs clearance of eight institutions through g a single g p portal), ), Project j that remodels tariff system y is underway(Business y( Process completed, scheduled to be re-established by year 2011) − e-Invoice, e-Signature required 77

Implication Inadequate e-Government strategy & implementation National-level Informatization strategic plan is required The authority of ONGEI for e-Government implementation needs to be reinforced.

Lack of information collaboration and sharing for e-Government project among institutions The authority of integrating and coordinating among institutions should be granted to ONGEI Difficult to integrate systems among institutions due to a large gap in Informatization level A proper amount of budget is required for integration There are political and legal issues to resolve to implement proper information sharing

II. Environment and Status Analysis

Interview - Ministerio de Educacion

6. Requirement Analysis

Ministry of Education is currently operating the information system that manages as many as 300,000 teachers and school personnel and is toiling over setting up centralized information system that integrates local systems scattered around the country for operational efficiency.

Organization − The school personnel of the Ministry of Education belong to local governments and education budget is also administered by local governments as well. − It is under the umbrella of Strategy Planning Office instead of SG, which makes it easier to implement Informatization projects − Comprised of around 50 in total working for development, Operation& Maintenance, and technical support team − Ministry of Education is directly conducting Informatization education for as many as 300,000 school personnel Competence required for Informatization project − Currently, the database for information on school affairs and school personnel is managed locally but for operational efficiency, it needs to be centralized Challenges Ch ll faced f d by b Peruvian P i e-Government G t project j t − Lack of IT Infrastructure − Government is not committed to actively implementing the e-Government − The authority of ONGEI, which is in full charge of implementing e-Government needs to be strengthened − There is some resistance from private companies due to conflict of interest Pros and cons of implementing Peruvian government Informatization − Pros: There is a separate independent Informatization organization like ONGEI − Cons: Due to lack of budget, there is hardly any government services available on the Internet Informatization status and requirements − Informatization task currently ongoing within institution : The OLPC project that provides students with a low-priced laptop (scheduled to continue until 2011) − Electronic processing for personal authentication such as smart card and public certificate is required − Issuance of certificates such as business permission, confirmation of overseas trip and driver’s license is complicated and time-consuming and electronic processing of this procedure requires personal authentication − The resident information needs to be registered from birth and systematically maintained by the nation 78

Implication Inadequate e-Government strategy & implementation Government’s commitment for eGovernment implementation is required The authority of ONGEI needs to be strengthened so that it can control state government when it comes to eGovernment implementation N personall authentication No h i i function f i for f secure administrative processing Electronic authentication for individuals is required The p personal information needs to be digitized through smart card, public certificate etc.

Lack of Informatization service for people The process of issuing certificates needs to be simplified It needs to be centralized to share information on school affairs and school personnel information

II. Environment and Status Analysis

Interview - Ministerio de Energia y Minas

6. Requirement Analysis

A variety of G2B projects with regard to energy resources are underway and the importance of PR for e-Government has been mentioned to sustain its implementation.

Organization − It is in charge of managing and approving energy related businesses including electricity, mining, and petroleum − The Informatization department is under the umbrella of SG and due to the low authority of Informatization department, it has difficulty in implementing Informatization related tasks − Comprised of development(Development), management(Admin), and technical support(Technical Support) − Implementation of Informatization projects are not well sustained due to a frequent change of ministers Competence required for Informatization project − Proactive support from top management officials − Assurance of sustaining implementation of Informatization projects − Enhance the level of top management officials’ understanding of Informatization − The Informatization department should be an independent organization under the direct control of the Minister instead of being under the umbrella of SG Challenges faced by Peruvian e-Government project − Low level of cross-government awareness and priority for Informatization − Implementation I l t ti off projects j t is i mostly tl on a short-term h tt basis b i d due tto th the ffrequentt political liti l changes h − Lack of professional personnel within institutions(ONGEI is conducting technical consultation and Informatization education ) − Centralized management is needed for e-Government project (ONGEI should designate personnel in charge in implementing and managing ongoing projects within institutions more actively), − Acts and standards are rather alienated from reality Informatization status and requirements − Informatization task currently ongoing within institution: establishment of administration information system through electronic bulletin board is underway, interconnection with VoIP within institutions as well as business approval/permission with local governments, establishment of virtual server using VMW (scheduled to be commenced from February February, 2009) 2009), − Electronic document system(using OCR) plan, electronic payment, and a separate government Internet network required 79

Implication Inadequate e-Government strategy & implementation Autonomy and status of Informatization organization needs to be strengthened Centralized management of e-Government project is required Mostly short-term based projects due to political reasons

Lack of awareness for e-Government Lack of cross-government awareness of the importance of Informatization Lack of awareness for Informatization among top management officials PR for importance of Informatization tasks carried out by ONGEI is required

II. Environment and Status Analysis

Interview - SUNARP

6. Requirement Analysis

It is in charge of registering movable properties and real estates and as for Informatization task, it is integrating individually operated systems along while digitizing and processing civil petitions online

Organization − In charge of registering properties (real estate such as land, corporation, automobile, ship, aircraft) − It posesses150 branches nationwide, 60 of which engage in issuing certificates and the rest only in receiving applications − 60% of all applications is developed by in-house personnel Competence required for Informatization project − Each item under the subject of registration including real estate, automobile, and corporation uses a different IT system, which makes it difficult to share information. − Thus, integration among systems is required Challenges g faced by y Peruvian e-Government p project j − The Informatization infrastructure is lacking nationwide including most of public institutions. − Lack of budget and subsequently difficulty in recruiting professional personnel Pros and cons of implementing Peruvian government Informatization − Pros: Existence of ONGEI − Sufficient personnel for Informatization Informatization status and requirements − Informatization task currently ongoing within institution : Integration of real estate registration system, Online Enterprise Constitution − Plan to integrate registering corporation, individuals and real estate into IRCN − The portion of works orks that can be processed thro through gh the Internet is 5% of corporate application work and 60% of issuance work, currently working on elevating the portion of issuance work − The Informatization of processing comprehensive resident civil petitions including issuing certificate for marriage, birth and death is urgently required − The Informatization of issuing automobile related certificates is required

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Implication Lack of Informatization service for people Implementation of online processing of civil titi iis required i d petition Only 5% of corporate applications is processed through the Internet with ongoing efforts to expand the portion of issuance work, especially automobile Digitization Di iti ti and d automation t ti off issuing i i comprehensive certificates including birth and marriage is required Information project such as car registration needed Lack of Informatization infrastructure among public institutions Lack of Informatization infrastructure nationwide There are sufficient Informatization personnel but it is difficult to recruit them due to lack of budget

II. Environment and Status Analysis

Interview - Ministerio de la Produccion

6. Requirement Analysis

It is in charge of administering all corporations and fishery and currently engages in G2B project as a part of e-Government.

Due to lack of budget and poor collaboration among institutions, however, implementation does not proceed smoothly.

Organization − Ministry of Production is in charge of administering industries and fishery in Peru − The Informatization department is under the umbrella of Deputy minister of administration(Secretary General) Competence required for Informatization project − The Informatization asset and p personnel needs to be expanded p through g support pp of sustained budget Challenges faced by Peruvian e-Government project − Lack of budget is the most serious problem − The informationization education is available only for regular workers and there is hard any demand for Informatization education among g employees p y − Lack of competence ti utilize Informatization budget efficiently along with lack of budget − The Informatization personnel are mostly temporary workers with low salary Pros and cons of implementing Peruvian government Informatization − Pros - Strong Presidential commitment to e e-Government Government −Relatively well-established infrastructure −The e-Government implementation like NGEI exists − Cons − The imbalance of Informatization budget among institutions − Lack of communication and collaboration among institutions Informatization status and requirements - As much as 50% of external civil petitions and up to 70% of internal works are processed through Informatization system − Informatization task currently ongoing within institution : Tax payment, Single Virtual Windows for Foreign Trade project − The function to simplify and to properly supervise administrative work and procedure is required 81

Implication Lack of Informatization budget for implementation of e-Government Imbalance of Informatization budget among institutions Competence to utilize budget efficiently is required Stable supply of Informatization personnel through sustain budget support is required

Lack of Informatization service for corporate service Task for corporate petition is underway Function to supervise administrative work procedure is required q and p The Informatization of business approval/permission is required Low weight of Informatization for processing major works Introduction of system for work efficiency such as BPM is required The function to simplify and to properly supervise administrative work and procedure q is required

II. Environment and Status Analysis

Interview - Ministerio de Salud

6. Requirement Analysis

As an institution in charge of public health, it manages as many as 7,000 medical and public health institutions but due to obsolete infrastructure, it has difficulty in interconnection of relevant systems among institutions

Organization − Operates around140 hospitals, 1,200clinics, and 5,000 public health centers − The Informatization organization, run by General Office of Statistics and Informatics.(OGEI), is comprised of three sub teams of technical development, telecommunication technology, and statistics.

Competence required for Informatization project − Difficulty in securing Infrastructure (telecommunication, network, technical personnel) − Budget for e-Government implementation is required Challenges faced by Peruvian e-Government project − Insufficient budget and labor cost makes it difficult to secure Informatization personnel − No Informatization education is available for temporary workers along with difficulty in securing education budget − Due to insufficient PR, there are not many who utilize e-Government functions − Lack of infrastructure makes it difficult to integrate with local government offices − Frequent change of ministers makes it difficult to maintain implementation of Informatization projects consistently − Lack of authority to push ahead with national Informatization strategy (ONGEI sets up and implements national Informatization strategy but not all individual institutions conform to that) Pros and cons of implementing Peruvian government Informatization − Strong commitment to e-Government implementation such as mandating every public institutions to have a portal Informatization status and requirements − Informatization task currently ongoing within institution - Information Open System to enahance transparency of organization(Solicitud de accesso a informacion electronico) − New development requirement - Expansion of national portal(PSCE), purchase system

82

Implication Inadequate e-Government strategy & implementation Systematic e-Government implementation plan l iis required i d Inconsistent implementation of Informatization tasks due to frequent change of Ministers ONGEI in charge of implementing eGovernment does not have enough g authority to implement Informatization strategy

Lack of Informatization budget g for implementation of e-Government budget, labor cost restratints Due to lack of budget for education, no education is available for temporary workers Lack of budget prevents expansion of Informatization despite a lot of areas to be informationized such as portal and legitimate SW.

Interview - Ministerio de Transporte y Comunicaciones

II. Environment and Status Analysis 6. Requirement Analysis

MTC is in charge of Informatization as well as strategic planning and approval/permission work of transportation and telecommunication sector and manages FITEL fund for expansion of national telecommunication Infrastructure through one of its subordinate organizations called OPSITEL Organization − The Informatization organization is operated under the Secretaria General − It is comprised of approximately 50 employees working on technical support, development, and planning − Supervises telecommunication service provides (telephone, Internet) through OSIPTEL ICT education status − Conducts technical support and education through a contract with MS, and gets technical support from Oracle − Lack of budget prevents sufficient amount of Informatization education Challenges faced by Peruvian e-Government project − Lack of Informatization budget − Expansion of infrastructure such as network, data center is required − Support and expansion of consultant and development personnel − Frequent change of Ministers adversely affects Informatization project Pros and cons of implementing Peruvian government Informatization − Pros: P Hi High h iinterest t t iin IInternet t t and d e-Government G t among young adults d lt − Cons: Poor infrastructure Informatization status within institutions − Informatization task currently ongoing within institution : Plan to establish data center ,S/W development for issuance of driver’s license in local government offices Informatization work and requirement − Processing civil petitions is complicated and time-consuming − There is a significant demand for issuance of certificates such as birth and marriage certificate, which necessitates online processing − Securing Infrastructure is required for successful implementation of e-Government − PC distribution and replacement within institution is required

83

Implication Lack of Informatization infrastructure among public institutions Infrastructure such as network and data center is required Lack of network infrastructure that enables nationwide interconnection for processing civil petitions PC distribution and replacement with latest model is required

Lack of Informatization service for people Procedure to process civil petitions is complicated and time-consuming There is a large demand for issuance of various certificates and it procedure is complicated co p cated

Interview - Ministerio de Comercio Exterior y Turismo

II. Environment and Status Analysis 6. Requirement Analysis

It engages in Single Virtual Windows for Foreign Trade to expand overseas industrial exchange and makes a lot of efforts in collaboration with other institutions for G2B implementation

Organization − The Informatization organization is under the umbrella of Secretaria General − Comprised of S/Wdevelopment(8), telecommunication network (3), and technical support − There is no education available for ICT Informatization personnel as well as personnel within institution Competence p required q for Informatization project p j − Dire lack of Informatization infrastructure of public institutions − Instable network connection among government institutions Challenges faced by Peruvian e-Government project − Lack of Informatization budget makes it difficult to secure personnel needed − Lack of network interconnection with other institutions institutions, let alone efforts to resolve this − Information sharing is urgently required − Standardized systems are required Pros and cons of implementing Peruvian government Informatization − Cons: Lack of telecommunication infrastructure(except Lima) L k off PR and Lack d education d ti (N (No b basic i kknowledge l d off utilizing tili i th the portal t l among users, llett alone conducting necessary education) Informatization status and requirements − Informatization task currently ongoing within institution : Participate in Single Virtual Windows for Foreign Trade (Financial support of five million Euro from European Bank, to be completed by 2010) − Electronic document system is required, Informatization of issuing typical civil petition documents (resident registration, passport and etc.) is most urgently required − A significant portion of administrative documents is issued for the purpose of individual authentication and thus public authentication system is required to eliminated physical issuance of them

84

Implication Lack of information collaboration and sharing for e-Government project among institutions Lack of nationwide Informatization infrastructure Instable network connection among government institutions Information sharing among institutions is required Standardized system is required for Information sharing among institutions

No p personal authetication function for secure administrative processing Informatization for processing civil petitions is most urgently required Most civil petition documents are issued for the p purpose p of p personal authentication Individual person’s public authentication system is required to reduce the amount of civil petition documents to be issued

II. Environment and Status Analysis

Interview - Ministerio de Vivienda

6. Requirement Analysis

Ministry of Construction mentioned lack of budget and lack of awareness of the need for e-Government among top management officials as the problems of e-Government and pointed out the need to provide people with a variety of Informatization services Organization − The Informatization organization is under the umbrella of Secretaria General − Comprised of statistics division and information division with a number of subordinated teams organized under each division, respectively − Ministry of Construction set up “Establishment of paperless work environment’ as the Informatization vision Challenges faced by Peruvian e-Government project − Lack of awareness of the need for e-Government among top management officials − Every time a Minister is changed, Informatization tasks are modified or suspended − Lack of standardization of systems prevents a smooth interconnection among systems of different institutions − Difficult to obtain collaboration among institutions − No systematic Informatization education is available for employees within institution Pros and cons of implementing Peruvian government Informatization − Pros: ONGEI plays an important role implementing in e-Government − Cons: Lack of government support and collaboration among institutions Informatization status and requirements − Informatization task currently ongoing within institution : project management system, support for supply of house for the needy, integrated portal − All public services and administrative procedures for people are most urgently required in eGovernment (issuance of certificate such as birth certificate and passport, civil petitions of district offices and etc.) − System enhancement in procurement work is required

85

Implication Lack of awareness for e-Government Lack of awareness of the need for eG Government t among top t managementt officials Lack of government support and collaboration among institutions for proper implementation of Informatization

Lack of Informatization service for people Public services and administrative procedures for people are most urgently required in e-Government issuance of certificate such as birth certificate and passport and civil petitions of district offices have high priority in inplementing Informatization

II. Environment and Status Analysis

Interview - ONPE

6. Requirement Analysis

As an independent Constitutional institution, National Election Commission(ONPE) administers national election and currently engages in developing and expanding electronic voting system

Organization − ONPE is an independent Constitutional institution and administers all national elections − The Informatization organization retains a high social status under the direct control of the head of institution − Comprised of S/W development, technical support(DB, network, telecommunication tool, infrastructure management), Process Modeling, budget and planning, and Help Desk team − Approximately 80% of system development is conducted by in-house personnel − Comprised of 10 employees working for development department and sometimes recruits as many as 50~60 people from outside depending on the size of project − The electronic voting terminal has been developed and utilized on-site Competence p required q for Informatization project p j − Education on latest technologies − Interest and support for e-Government among national leaders and parliament − Consensus for e-Government among government, institution, and people Challenges faced by Peruvian e-Government project − Lack of overall infrastructure including network network, H/W H/W, S/W and etc etc. − Political problems rather than technical problems − National level strategies for e-Government were set up a number of times before but implementation has not been sustained Informatization status and requirements − Informatization Informati ation task currently c rrentl ongoing within ithin institution instit tion :Internet Internet Voting(for overseas o erseas residents) residents), Administrative penalty system for those who do not participate in election (No proper interconnection with banks, though) − Digitization of electronic voting, resident registration/birth certificate and online tax payment required − Electronic authentication for online voting is required

86

Implication Inadequate e-Government strategy & implementation Interest and support for e-Government among national ti l leaders l d and d parliament li t are required e-Government has more problem regarding political consent rather than technical one Previous national strategy for Informatization was not consistentlyy implemented Lack of Informatization and sharing system of personal information Digitization of resident registration/birth certificate is required Electronic authentication for online voting is required Difficult to interconnect among institutions Electronic payment for automation of administrative work is required Online tax payment is required Interconnection with banks is essential to conduct d t such h work k as online li penalty lt payment but no collaboration from financial institutions

II. Environment and Status Analysis

Interview - RENIEC

6. Requirement Analysis

Resident Information Bureau(RENIEC) manages the resident information of all Peruvians and currently engages in implementing electronic resident registration for efficient management and sharing of resident information, the core administrative information Organization − RENIEC manages resident information of all Peruvians (birth, death, divorce, marriage and etc.) − Resident related certificates are provided via digital and the institution is designated by government − It is in charge of issuing certificates of resident information in Lima region while local governments are conducting the same task for local people large is under the control of head of RENIEC − The Informatization organization is relatively large, institution and relatively possesses high social status − The personal information of 20 million people out of 28 million total population is managed by this institution while the rest of the population have difficulty in having their resident registration card issued due to geographic reasons Challenges faced by Peruvian e-Government project − Securing S i llocall telecommunication l i i iinfrastructure f iis one off the h bi biggest challenges h ll and d a variety i off options including satellite are taken into account − Lack of PR for e-Government results in lack of awareness of it among people − Informatization implementation is mostly concentrated in large cities only Pros and cons of implementing Peruvian government Informatization − Pros: The resident information of 20 million people residing mostly in cities − Cons: Lack of education and infrastructure for Informatization Informatization status and requirements − Informatization task currently ongoing within institution : Integrating local registration work into RENEIC y that enables information sharing g among gg government institutions is required q − The system − Functional integration among government institutions is required − Network and data center( government IDC) are required − Informatization project available in Lima needs to be expanded across the country − Electronic resident registration cards need to be distributed but it is not actually implemented due to lack of budget − Informatization of Justice Department is required

87

Implication Informatization gap among areas due to investment of Informatization concentrated in large cities Informatization services are limited to Lima region only Online services such as introduction of unmanned KIOSK are reinforced but mostly concentrated in large cities Difficult to issue resident registration cards for people in isolated areas due to geographic restraint Projects available in Lima need to be expanded across the country Lack of information collaboration and sharing for e-Government project among institutions Functional integration among Government institutions is required The system that enables information sharing among all government institutions is required along with functional integration Network data center needs to be established

II. Environment and Status Analysis

Interview - Banco Central de Reserva del Peru

6. Requirement Analysis

As an independent Constitutional institution, it manages national macro economy and currency strategy as well as online transactions among banks and is scheduled to upgrade the currency bank transaction system

Organization − Central Reserve Bank controls and manages inflation, commercial banks, online transactions among banks, creating economic statistics and etc. − The Informatization organization is under the umbrella of the administrative support department(Gerente Central Administrativo) − Comprised of IT Service(operation), IT Solution(development), and IT Risk(quality management) team What is required for e-Government implementation − Information sharing among relevant individual institutions − Online security is required − Services for p people p need to be p provided through g interconnection among g systems y of individual institutions just like National portal(PSCE) Requirements for Peruvian e-Government implementation − PR of e-Government to general public − Interconnection of work among institutions − National National-level level Informatization plan(Master Plan) is required − Lack of standardization because individual institutions implemented its own IT project Pros and cons of implementing Peruvian government Informatization − Pros: Large Internet usage ration − Cons: Infeasible planning Informatization Informati ation status stat s and req requirements irements − Informatization task currently ongoing within institution : Portal Web upgrade(started in 2009), Online bank transaction system upgrade − What needs to be introduced in the future −Upgrade issuance of certificate (birth, death etc.) −Lawsuits and trials require a lot of documents and their procedures are complicated and thus require enhancement of work efficiency

88

Implication Lack of information collaboration and sharing for e-Government project among institutions Enhancement of citizen services through interconnection of systems among institutions such as National portal Work interconnection among institutions must be taken into consideration for proper e-Government implementation Information sharing among institutions is required Lack of standardization because individual institutions implemented its own IT project Lack of Informatization service for people People should be able to get access to the government system for inquiry of more information Online security is required for e-Government implementation Improvement of work in certificate issuance is required

II. Environment and Status Analysis

Interview - Callao Gobiernos regionales

6. Requirement Analysis

Callao Regional Government is making massive investment on Informatization with the objective of Digital City and shows relatively high level of Informatization among local governments

Organization − The Informatization organization serves the role of a staff for governor − Comprised of five teams of Digital City, Development, GIS, Graphic Design, and Education − No exchange with other state governments ICT education status − Lack of IT education for general workers within institution − The in-house personnel in Informatization department directly conducts education on an asneeded basis − There is rare education budget for Informatization personnel and subsequently hardly any education is provided for them Challenges faced by Peruvian e-Government project − Technical standardization across the country is required (ONGEI should initiate and supervise its implementation) − Electronic payment and electronic document are not commonly available − In case of occurrence of interest of conflict with respect to Informatization among relevant private corporations, it is difficult to obtain collaboration Pros and cons of implementing Peruvian government Informatization − Pros: There are many institutions with well-established e-Government and much efforts are being made for its implementation − Cons: Lack of awareness of the importance of e-Government among politicians Informatization status and requirements − Informatization task currently ongoing within institution : Digital City(civil petition service and education provided for citizens through the Internet Internet, comprehensive administrative information also provided though the Internet with high priority laid on public health), GIS, administrative information system remodeling − Informatization requirement in the future −comprehensive public health information including hospital treatment records and patient information −Comprehensive C h i IInformatization f ti ti off civil i il petition titi work k off llocall governments t iis required i d

89

Implication Lack of information collaboration and sharing for e-Government project among institutions There is hardly any work exchange with other th local l l governments t Most administrative work system is developed internally National level technical standardization is required

Low weight of Informatization for processing major works Medical information system is required Informatization of comprehensive civil petition work of local governments is required Limited administrative works such as budget and distribution are automated

II. Environment and Status Analysis

Interview - Los Olivos Gobiernos locales

6. Requirement Analysis

Informatization of Los Olivos district office(Gobiernos locales) is so advanced that almost all internal works of district office has been digitized, which tops the list of 1,834 district offices in terms of Informatization and it is currently preparing for digitizing resident data and implementing local hospital management system Organization − The Informatization organization is comprised of development team(24 people) and technical support team(21 people) − All applications are developed internally − The Informatization level is relatively high compared to other district offices but there is no district office that can handle all internal works through Informatization − The system developed by os Olivos has been expanded to other district offices based on mutual agreement − The head of district office who has been in office for 16 years is strongly committed to Informatization Informatization status − Inquiry of waste tax, district office tax, property tax and etc. − Inquiry of business permission/approval and progress status − Informatization task currently ongoing within institution : Informatization of resident data and administrative procedure (scheduled to be completed by 2010), interconnection with various institutions such as hospitals and schools within Los Olivas, Local hospital management system(SIMEDH , to be completed in 2009) Challenges faced by Peruvian e-Government project − No system interconnection with other institutions except Finance Ministry − Administrative institutions do not feel the need for e-Government − Negative g response p to introduction of information system y ((resistance to change) g ) Requirements for e-Government implementation − All services including education, Administrative services need to be provided through a single portal, − Finance Ministry system needs to be upgraded (structural problem of system ) − Informatization support initiated by central government − It has a weak authority for e-Government implementation

90

Implication Lack of information collaboration and sharing for e-Government project among institutions All applications utilized in district office are d developed l d iinternally t ll No system interconnection with other institutions except Finance Ministry Negative response to introduction of information system

Lack of awareness for e-Government Most local administrative institutions do not feel the necessity for e-Government e Government Negative response to introduction of information system

II. Environment and Status Analysis

Interview - ONGEI

6. Requirement Analysis

ONGEI, positioned under the direct control of Prime Minister Office, is an institution in full charge g of implementing g Peruvian e-Government. It engages in setting up e-Government related laws and policies, managing and implementing Informatization tasks, and operating the National Portal.

Implication e-Government implementation organization − PCM administers d i i t allll administrative d i i t ti strategies t t i while hil ONGEI ttakes k charge h off e-Government.

G t ONGEI was elevated to the institution under the direct control of Prime Minister in 2006 − Through cooperation with Peruvian public institutions with regard to ICT, it performs coordinating ICT sector in addition to e-Government (Law enactment, strategy establishment, communication and coordination among institutions, technical support, Informatization task implementation) e Government Definition and scope of e-Government − To provide people with better services by enabling the government to perform administration through IT e-Government implementation budget − The fund currently available under the control of ONGEI is IDB fund worth 40 million USD and is scheduled to be operated until 2009 this,10 10 million USD has been spend on e-Government e Government projects including e-Procurement e Procurement − Out of this and GIS − To use of FITEL fund is currently under review in addition to IDB fund. e-Government related issues − Alignment to the strategy : Each institution is supposed to share a single strategy with politics taken into consideration − Financing : required to obtain opportunity to secure fund by activating a project − Training : Fund for education of citizens and Public servants is required Factors affecting e-Government implementation − Low investment on education and difficulty in implementing − The social status and strategic/technical preparation of ONGEI have made significant progress but limited budget and political problems still stand in the way Informatization management procedure − Selecting Informatization tasks is conducted by participation of all administration institutions and the demand for information is the largest influential factor − ONGEI, PMDB and IDB participate in selecting tasks as well as undertakers ONGEI’s competence for Informatization − Human resources that manage and control Informatization tasks − Financial support and expansion of organization are required

91

Inadequate e-Government strategy & implementation The autonomy of the organization in charge of implementing e-Government implementation has been substantially enhanced but securing implementation competence is required e-Government strategy that enables sustained implementation is required Education for citizens and Public servants needs to reinforced Consent-based implementation system has been established but more systematic management procedure for Informatization tasks is required As a main driver of e-Government e Government implementation, ONGEI needs to secure appropriate personnel & budget

Lack of Informatization budget for implementation of e-Government Lack of Informatization budget for implementation of e-Government Financial support and expansion of organization i ti are required i d ffor successful f l implementation of Informatization

II. Environment and Status Analysis

Interview - ONGEI

6. Requirement Analysis

ONGEI not only selects, coordinates and manages e-Government tasks but also actually executes working-level tasks. The e-Government task status and implementation procedure are as folllows.

e-Government task selection history − e-Government implementation made a full-fledged commencement through an agreement between PCM and IDB in 2003 − The e-Government projects currently participated by ONGEI were determined during the period of 2004~2006 (20 or projects in four different categories) − “Online Incorporation” project was added in 2008 − The project selection criteria is “Demand” with the Informatization level of the corresponding institution taken into account as well. e-Government project status − ONGEI initiated e-Government Project (Automation of issuing driver’s license, inquiry of criminal records, inquiry of police careers, automation of issuing passport, online issuance of diploma/certificate, national electronic ID system, online incorporation), establishment of base for national electronic geography information − Procurement Bureau(OSCE) initiation- electronic procurement − PCM SGP - Modernization of PCM − PCM SD - Decentralization e-Government task selection procedure − institution(Entitiy) asks PCM for a new task − ONGEI performs a first-tier examination, followed by the review of PMDE − PMDE p performs evaluation together g with IDB − SGP makes a final decision on whether or not implement e-Government project execution procedure − Feasible Study - conducted through consulting − Selection of undertakers - PMDE conducts selection procedure together with IDB − Development is conducted by a council of participating institutions under the guidance of ONGEI

92

Implication Inadequate e-Government strategy & implementation The procedure to perform evaluation on Informatization tasks and reflect its result is not clearly defined The task management procedure is not standardized but is organized based on IDB agreement

Scope of current e-Government task is limited and various opinions of institutions are not reflected properly Th The currentt e-Government G t implementation i l t ti is based on IDB agreement Internal tasks of some institutions are not included within the scope of e-Government

Comprehensive Implications and Opportunity Factors(1/2)

II. Environment and Status Analysis 6. Requirement Analysis

The improvement opportunities drawn out of the analysis of interviews and requirements of institutions are as follows.

Implications

Opportunities Establishing a long-term, e-Government strategy that facilitates sustainable improvement is required

The scope of current e-Government task is limited and various opinions of institutions are not reflected properly

Reinforce the status and authority as well as redesign the role of e-Government implementation organization

Inadequate e-Government strategy & implementation Lack of information collaboration and sharing for e-Government project among institutions

Revise R i llaws and d policies li i to t facilitate f ilit t exchange h off information among institutions

Interview (Require Informatization concentrated in large cities ments) causes a large Informatization gap among

Improve infrastructure to facilitate exchange of information among institutions or local agencies

different regions

Lack of Informatization service for people

Expand public sector services available for general public bli

Lack of Informatization budget for implementation of e-Government

Secure budget for a stable implementation of eGovernment

Lack of Informatization infrastructure among public pub c institutions st tut o s

93

Comprehensive Implications and Opportunity Factors(2/2)

II. Environment and Status Analysis 6. Requirement Analysis

The improvement opportunities drawn out of the analysis of interviews and requirements of institutions are as follows

Implications

Opportunities Lack of Informatization services to support corporate activities

Expand public sector services available for general public

Electronic El t i paymentt ffor automation t ti off administrative work is required

Introduce and expand technical standards for electronic transaction such as e-tax payment

Lack of Informatization and sharing system of personal information

Introduce and expand technical standards for personal authentication

Interview Absence of personal authentication for secure (Require processing of administrative works ments)

Introduce and expand information system to automate major administrative works within institutions

Low weight of Informatization for processing major works

Reinforce status and redesign the role of the eGovernment implementation organization

Lack of Informatization education for public workers

Conduct systematic education on Informatization

Lack of awareness for e-Government

Increase public awareness for necessity of eGovernment with proactive PR

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II. Environment and Status Analysis

Definition of Improvement Direction

7. Improvement Direction

The following g improvement p directions have been drawn from the analysis y of Peruvian national policy p y and the status of e-Government project.

Category

Category of Policy

Analysis of national ICT status and eGovernment project system

Requirements

Method IT

To-Be Direction

Gov*

Specify action plans to push ahead with e-Government strategy

■

Define clear R&R of e-Government implementation organizations and assign practical authority accordingly

Improvement through development of information system(IT)

■

Enhance efficiency in administrative works

Include proper and specific Informatization and development strategies of public institutions in eGovernment strategy Sustained efforts to improve e-Government implementation strategy are required City-oriented City oriented Informatization services must be expanded to isolated regions Expand public sector services available for general public A systematic approach and long-term roadmap for successful implementation of e-Government

Expand information service for citizens Support pp corporate p activities

■ ■ ■

Promote administrative information sharing IT means that requirements will be solved by IT Method Improvement in Informatization implementation system (Governance)

■ ■

e-Government strategy must support enhancement of quality of Informatization throughout all public institutions Reinforce status of main bodies of e-Government implementation and define roles and responsibilities clearly Set up process and guidance for proper implementation of Informatization tasks as well as its evaluation Establish supporting system and secure physical and human resources for proper implementation of Informatization among general institutions

■ ■

Enhance e-Government implementation system (Centralization) Improve laws and policies regarding e-Government implementation Expand Informatization education Build up competence of implementing Informatization Set S up e-Government G evaluation system Set up Informatization implementation strategy

■ ■

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Gov means governance Go go ernance which hich contains Law, La Regulations, Organizations

II. Environment and Status Analysis

Definition of Improvement Direction

7. Improvement Direction

The following g improvement p directions have been drawn from the analysis y of Peruvian national policy p y and the status of e-Government project.

Category

Requirements Introduce and expand technical standards for authentication of individuals

Method IT

■

Improvement through development of information system(IT)

Revise laws and policies to facilitate exchange of information among institutions

■

Introduce and expand technical standards for Analysis of e- electronic transaction such as e-tax payment

■

Government Refurbish infrastructure for interconnection of information among institutions or local agencies status

■

Analysis of laws and policies

Policy-level and technical supports to reduce the gap in the level of Informatization among institutions

■

Develop system and service that can provide citizens with quality administrative services

■

To-Be Direction

Gov

Set up technical platforms and standards Enhance efficiency in administrative works Expand E pand information service ser ice for citi citizens ens Support corporate activities Promote administrative information sharing

■

Establish evaluation system for fair assessment of project performances

■

Rapid p enactment and effectuation of Basic Act on eGovernment

■

Provide organization in charge of e-Government implementation with focused authority and prepare proper implementation system

■

Systematic introduction of e-Government e Government project and fair evaluation system

■

Set up basic environment for implementation of eGovernment and expand the scope of application

■

Expand utilization of FITEL funds for e-Government

■

Set up mid and long-term Informatization plan and evaluation system for each institution

■ 96

Enhance Informatization Infrastructure

Improvement in Informatization implementation system (Governance) Enhance e-Government implementation system (Centralization) Improve laws and policies regarding e-Government implementation Expand Informatization education Build up competence of implementing Informatization Set up e-Government evaluation system Set up Informatization implementation strategy

II. Environment and Status Analysis

Definition of Improvement Direction

7. Improvement Direction

The following g improvement p directions have been drawn from the analysis y of Peruvian national policy p y and the status of e-Government project.

Category

Requirements

Method IT

Set up long long-term term strategy for e-Government e Government with sustainable improvement

■

Reinforce status of main bodies of e-Government implementation and define roles and responsibilities clearly

■

Improvement through development of information system(IT) Set up technical platforms and standards Enhance efficiency in administrative works Expand information service for citizens

Revise laws and policies to facilitate exchange of information among institutions

■

Support corporate activities Promote administrative information sharing

Improve infrastructure to facilitate exchange of information among institutions or local agencies

■

Policy-level P li l l and d ttechnical h i l supports t tto reduce d th the gap in the level of Informatization among institutions

■

Requirement Expand public sector services available for general Analysis public

To-Be Direction

Gov

Enhance Informatization Infrastructure

■

Secure budget g for a stable implementation p of eGovernment

■

Introduce and expand technical standards for electronic transaction such as e-tax payment

■

Introduce and expand technical standards for authentication of individuals Expand introduction of information system for automation of major administrative works within institution

■

Improvement in Informatization implementation system (Governance) Enhance e-Government implementation system (Centralization) Improve laws and policies regarding e-Government implementation Expand E d IInformatization f ti ti education d ti Build up competence of implementing Informatization

■

Set up e-Government evaluation system

Conduct systematic education on Informatization

■

I Increase public bli awareness ffor necessity it off eGovernment with proactive PR

■ 97

Set up Informatization implementation strategy

Table of Contents

Table of Contents I. Project Overview II Environment and Status Analysis II. III. e-Government Vision and Strategy 1.

Framework of e-Government vision

2.

e-Government e Government Strategy and Action Plan

3.

Value Proposition

4.

Strategic Tasks

IV. To-Be Model V. Implementation Plan

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III. e-Government Vision and Strategy

Framework for e-Government Strategy

1. Framework for e-Government Strategy

We establish new e-Government Vision in line with its upper pp strategy gy and define implementation p strategy, gy, action plan p and strategic tasks in a bid to materialize and accomplish it.

Consideration

e-Government Upper Strategies • National Development Agenda • Peruvian Digital Agenda (ICT Strategy) • Current e-Government Vision

Conceptual Framework of ee-Government implementation Strategy

Abstract, Abstract Conceptual Strategic

e-Government Vision

Strategy

T -Be ToTo B Di Direction ti • Improvement direction presented through status analysis –Improvement direction through ICT –Improvement direction of governance

Action Plan

e-Government Project

Concrete, Specific, Practicable

99

Define ultimate direction of Peruvian e-Government Master Plan

Define strategic g directions of five sectors of G2C, G2B, G2G, Governance, and Infrastructure

Define Action Plan as a specific scheme to implement strategy

Design information system as a tool to build the future of e-Government and define individual flagship projects

III. e-Government Vision and Strategy

e-Government Visioning

2. e-Government Vision and Mission

With upper pp strategies g above e-government g strategy, gy, and To-Be direction associated with ICT Vision and status analysis y into consideration, the e-Government Vision of Master Plan is defined as follows.

Peru e-Government Vision

To distribute benefits to all Peruvian people impartially and further contribute to national development by enhancing the way of handling administrative works through the use of ICT

Align with Top Strategy

Reflect Improvements Direction

Upper Strategy above ee-Government Strategy

To--Be Direction To

Peruvian National Development Agenda Reinforce services for citizen Establish channels to facilitate social participation among people Decentralization and Protection for minor groups Enhance transparency in overall state affairs y in p public sector Enhance efficiency Maintain stability of national finance and macro economy with expansion of investment Proactive utilization of science & technology for national development

Improvement through development of information system (IT) Set up technical platforms and standards Promote efficiency of administrative works Expand information service for citizens Support corporate activities Share administrative information Revamp information Infrastructure Enhance Informatization implementation system (Governance) Enhance e-Government implementation system (Centralization) policies Revise e-Government related laws and p Expand education on Informatization Strengthen competence to implement Informatization Establish e-Government evaluation system Set up Informatization implementation strategy

National ICT Vision(Peruvian Digital Agenda) To create a society where information is utilized more efficiently and effectively through the use of ICT and based on this, principles of equality, comprehensiveness and impartiality are realized.

100

III. e-Government Vision and Strategy

e-Government Vision and Implementation Strategy

2. e-Government Vision and Mission

We present the following strategies under the e-Government e Government vision of being ‘Enhance Enhance administrative works and distribute benefits to all Peruvian’

Vision

e-Gov Strategy

Action Plan

To distribute benefits to all Peruvian people impartially and further contribute to national development by enhancing the way of handling administrative works through the use of ICT

G2G

G2C

G2B

Infrastructure

Governance

Efficiency

Citizen Centered

Productive

Integration

Empowerment

Enhance efficiency administrative works

Establish peopleoriented information supply system

Enhance corporate productivity through business support

Set up technical platform for efficient eGovernment

Set up management system to accelerate eGovernment

Automate core administrative works Digitize common administrative information to share Enhance work efficiency among institutions to set up administrative information sharing system

Expand online services Minimize corporate available to general burden through efficient public handling of corporate administration Lower the barrier of administrative institutions Activate electronic commerce to expand for easy access by all opportunity of business people with government and efficient transaction

101

Set up technical Set up efficient standards and system management system for of joint utilization of e-Government Informatization Secure personnel in resources charge of implementing Expand the joint e-Government and utilization of information competence and technology Revise e-Government ser ice related la service laws s and policies

Implementation strategy - G2G : Overall improvement on core government works

III. e-Government Vision and Strategy 3. Value Propositioning

The strategy gy to make efficient improvement p on government g works is designed g to enhance efficiency y in dealing g with overall state administrative works through standardization and digitization of procedures.

Beneficiary y (Public servant)

Efficiency

Value Proposition Supplier (Government)

Enhance efficiency of administrat ive works

Digitize administrative works / Enhance competency to process works through automation Improve Impro e national trust tr st through thro gh transparent administrati administrative e Enhance the level of satisfaction with administrative services through rapid handling of works Enhance work efficiency through automation and improvement on handling administrative works Reduce the work load by decreasing the amount of simple administrative works and provide quality services Improve the management level through information system and support for successful implementation of policies

Peruvian National Development Agenda

Policy Sector

Enhance quality of civil services Elevate transparency in overall state affairs Enhance efficiency in public sector • Encourage various public institutions to utilize CT

Peruvian Digital Agenda Elevate the level of national health through ICT Provide citizens and businesses with top quality administrative services by implementing e-Government Redesign government administration process to make it more efficient and transparent

e-Government National Strategy Simplify administration using IT Redesign public administrative processes into user-oriented ones

Action Plan for e-Government Project

Business Sector

National electronic ID system (DNI) Public servant payroll information management National standard geography information system

102

Automate administration on core national agenda Digitize & Share common administrative information Enhance works efficiency among institutions by setting up common administrative information sharing system

Implementation strategy - G2C : Citizen-centered information supply system

III. e-Government Vision and Strategy 3. Value Propositioning

The level of administrative services is elevated from the way yp people p seek services to the way y government g proactively p y provides information and quality services through utilization of e-Government .

Citizen Centered

Beneficiary (People) Value Proposition Supplier pp (government)

CitizenCitizen centered Information Supply System

Reduce complexity of administrative work and processing time for convenience and cost-saving Provide transparent p administrative services via online civil services Provide online administrative services available and accessible regardless of location, particularly for isolated people

Provide integrated administrative information through open gateway of public services Uplift the satisfaction level by simplifying administrative procedure and making real-time response.

Peruvian National Development Agenda

Policy Sector

Reinforce quality of civil services Establish channels for general public to get involved in social issues Decentralize and protect isolated class

Peruvian Digital Agenda Develop and promote people’s capability to enjoy the benefit of information society Improve the quality of social ser ices pro services provided ided b by go government ernment Provide citizens and businesses with top quality administrative services

e-Government National Strategy Simplify administration through IT Provide portal service for citizens and businesses Create cyber space between government and citizens to spread information Reinforce access to ICT by socially isolated group

Action Plan for e-Government Project

Business Sector

Automate issuance of driver's license Inquire police records Automate issuance of passport Online issuance of diploma p and certificate Online inquiry of criminal record and certificate 103

Expand online services available for people Lower the barrier of administrative institutions and redesign d i them th towards t d people-oriented l i t d ones

Implementation strategy - G2B : Expand corporate productivity through business support

III. e-Government Vision and Strategy 3. Value Propositioning

By y minimizing g business related administrative works,, the corporate p burden is reduced with more support pp for corporate p activities by proactively providing services to facilitate corporate activities

Productive

Beneficiary (corporation)

Minimize corporate burden and cost by eliminating unnecessary administrative works Improve on internal corporate process by providing online administration services Secure transparency of administrative works by sharing information through Informatization

Supplier ( (government) t)

Enhance satisfaction of businesses by simplifying and automating business related administration services Reduce the burden off administrative works by exchanging information f with corporations and provide accurate information

Value Proposition

Expand corporate productivit y through business support Policy Sector

Peruvian National Development Agenda

Peruvian Digital Agenda

Maintain stability of national budget and macro economy while expanding investment Utilize science & technology proactively for national development Provide information on market and policy to expand business opportunities Support job creation and small & medium companies

Reinforce support for manufacturing and service industries through ICT to increase productivity Improve utility and access to ICT by small and medium companies Promote electronic commerce Improve government service contact point with citizens and businesses

e-Government National Strategy Provide citizens and businesses with e-Government service through IT Develop and promote virtual payment platform that enables online service Electronic procurement system

Action Plan for e-Government Project

Business Sector

Online incorporation Advance national electronic procurement Single gateway for overseas trades Electronic tax payment/ electronic account book

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Minimize corporate burden through efficient handling of business related petitions Encourage electronic commerce to expand government-related t l t d business b i opportunities t iti and d to t make transactions more efficient

Implementation strategy - Governance : Set up management system to accelerate e-Government

III. e-Government Vision and Strategy 3. Value Propositioning

The national level e-Government is implemented p with efficiency y by y redefining g roles of relevant organizations, g , revising g Informatization related laws and policies and securing Informatization competency.

Empowerment Set up g manageme nt system to accelerate eGovernme nt

Value Proposition

Beneficiary (government/ (g citizen/ corporation)

Accelerate online administration by revising relevant laws and regulations Enhance the level of satisfaction among citizens and businesses by providing comprehensive Informatization service s through accelerated implementation of e-Government

Supplier (government) ( )

Utilize limited resources for Informatization by strategic management system on a national level Rapid implementation of Informatization through clear R&R

Peruvian National Development Agenda

Policy Sector

• Strengthen competitiveness of local and state governments and develop local platform for development and growth Enhance efficiency in public sector

Peruvian Digital Agenda Set up comprehensive plan that includes ICT in education sector Expand democracy and civil participation through ICT Develop technology for information society Implement information society by carrying out planned projects strategically

e-Government National Strategy Set up laws and policies to integrate public institutions Define R&R to innovate process Set up comprehensive laws and policies on a national national, local amd regional level regarding e-Government Set up plan for integrating ICT into education

Action Plan for e-Government Project

Business Sector

Expand education on Informatization for personnel in Ministry of Education as well as students Introduce ITIL within Ministry of Finance(MEF)

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Set up efficient management system for implementation of e-Government Secure personnel and competence for implementation of e-Government Revise e-Government related laws and regulations Expand education on Informatization

Implementation strategy - infrastructure : III. e-Government Vision and Strategy Set up technical platform for efficient implementation of e-Government 3. Value Propositioning The technical standards will be set up p to secure efficiency y in implementing p g e-Government and technical p platforms that can be utilized jointly will be secured to save costs by sharing information system.

Integration Set up technical platform p for efficient implement ation of eGovernme nt

Value Proposition

Beneficiary (government/ citizen/ corporation)

Reuse common technical platform to save development cost Set up national standard to expand collaboration among institutions and opportunities of participation by private corporations Enhance ease of use for end-users by providing standardized method of access

Supplier ( (government) t)

Enhance work efficiency through interconnection among systems and government-wide mutual operations Reduce cost of developing information system and secure stability of operation through integration and standardization

Peruvian National Development Agenda

Policy Sector

Enhance efficiency in public sector Utilize science & technology proactively p y for national development

Peruvian Digital Agenda

e-Government National Strategy

Implement ICT Infrastructure for information society development Develop technical resources and promote R&D for information society p y Promote development of S/W, H/W industries and legitimate use of S/W Promote electronic commerce

Implement integrated systems Develop and utilize PKI-based electronic signature and public certification system Develop De elop and promote virtual irt al payment pa ment platform that enables online service Set up management standards for public institutions

Action Plan for e-Government Project

Business Sector

Electronic signature Set up p national electronic ID system(DNI) y ( )

106

Set up national technical standards and the system to jointly utilize Informatization resources Expand E d joint j i t utilization tili ti off information i f ti and d technology t h l

III. e-Government Vision and Strategy

Strategic tasks

4. Strategic Tasks

Here are 15 strategic g tasks according g to e-Government strategy gy and direction of p project j implementation p

e-Government strategy G2G

Efficiency Enhance efficiency of administrative works

G2C

Citizen Centered Establish citizencitizen-centered information supply system

G2B

Productive Expand corporate productivity through business support Infrastructure

Integration Set up technical platform for efficient implementation of e e--Government

Governance

Empowerment E t Set up rigorous management system to accelerate Implementation of ee-Government

Action Plan Automate administrative works that support national ti l agenda d Digitize and share common administrative information Expand online public services for citizens

information system strategy task A B

Minimize corporate burden through efficient handling of corporate petitions Expand government-related business opportunities and promote e-Commerce Set up national technical standards and scheme to jointly utilize Informatization resources Expand technical platform for joint utilization of information and technology Set up efficient management system for implementation p of e-Government Revise laws and policies regarding e-Government service Expand personnel and competency for implementation of e-Government Expand education on Informatization 107

Administrative information sharing system

C

Electronic HR management system

D

e-Document system

E

Lower the barrier of administrative institutions and redesign them into citizen-oriented one

Local Gov. administrative info. System

Judicial information system(Poder Judicial)

F

National Accounting and Budget

G

National Identification

H

I t Integrated t d Single Si l portal t l for f Citizen Citi

I

Health and Welfare System

J

Education information system

K

Enterprise support system

L

e-Custom system

M

National procurement system

N

Digital Signature system

O

National Integrated Computing Center

Improvement Revise laws and p policies Improve e-Government project management

Table of Contents

Table of Contents I. Project Overview II Environment and Status Analysis II. III. e-Government Vision and Strategy IV. To-Be Model 1.

To-Be e-Government Landscape

2.

To-Be Model of Information system

3.

Organization for e-Government

4.

Revision of Legal System

V. Implementation Plan

108

IV. To-Be Model

To-Be e-Government Landscape

1. To-Be e-Government Landscape

The landscape of the to to-be be model realized through the e-Government e Government Master Plan of the Peru is as follows

Efficiency The Legislature

National Identification Judicial information system

The Judiciary

(Poder Judicial)

National Accounting and Budget The Administration

Local Government

Citizen Centered

Local Gov. administrative info.

System

Health and Welfare System National Strategy Administrative Works Human Resource Budget g and Account Diplomacy Trade for Foreign Development Resource Citizen Participation

Education information system

e-Custom system

Integration Administrative information sharing system

e-Document system National Integrated C Computing ti Center C t

Digital Signature system t

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Citizen

Productivity

National procurement system

Electronic HR management system

Integrated Single portal for Citizen

Enterprise supportt system

Enterprise

Type yp of Project j G2G G2B G2C Infra

IV. To-Be Model

A. Local Gov. administrative info. System- Define Tasks

2. To-Be Model of Information system

The Local Gov. administrative info. System y enhances work efficiency y and uplifts p services for citizens by y automating g administrative as well as civil petition works of local governments

Task

Objective

Local Gov. administrative info. System(Local e-Gov Informatization System)

To enhance work efficiency by digitizing works of front-line administrative institutions that serve as a liaison between citizens and central government To achieve decentralization, citizens’ participation, and local autonomy To support seamless administration services

Scope of Implementation

Major Considerations

Implementation

Internet-based online processing of civil petitions through Integrated Electronic Civil Petition System(Single Portal for Citizen)

- Establish standard Local Gov. administrative info. System(GOBIERNOS REGIONALES)

Expand standardization of administrative works

- Establish standard administrative information system for district offices(GOBIERNOS LACALES)

Implement the function of consulting with central government

Connection - Central government institutions - Local governments Governance for interconnection of information/system among institutions - Implement escalation/statistics system among district offices, local governments and central government institutions - Standardize administrative works - Digitize civil petition works

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A. Local Gov. administrative info. System- Issues and Solutions

IV. To-Be Model 2. To-Be Model of Information system

The Local Gov. administrative info. System y is required q to reduce the Informatization g gap p among g different local governments, to informationize local administrative works, particularly those of district offices and to enable interconnection between central and local governments.

Problems & Requirements

National Policy

Institution Interview

Expected Effects

National development agenda - Reinforce services for citizens - Establish a channel for citizens to participate in social affairs - Decentralize and protect the isolated class - Enhance transparency and efficiency of public sector - Simplify administration National ICT Vision - Redesign process to make government administration more efficient and transparent e-Government implementation strategy - Simplify conventional administrative procedures using IT - Develop public administrative process into more efficient and user-oriented one

Informatization of district offices is needed and the level of Informatization of local governments lags behind - Ministry of Economy and Finance There is a significant Informatization gap among local governments and the level of Informatization in dealing with civil petitions is low and thus the Local Gov. administrative info. System is required - Callao local governments There is a significant Informatization gap among district offices - Los Olivos District Office

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User (Citizen’s perspective) ti )

Reduce the occasions to visit institutions and processing time, provide convenient civil petitions services Enhance participation of citizens

Reduce workload through information shating and exchange h among government iinstitutions i i Enhance efficiency and transparency of conducting administrative works through vertical/horizontal User administrative interconnection among central (Government’s government offices, local governments and district perspective) offices Enhance work efficiency through collaborative system based on IT technology

Improvement Case

Korean Case(Local Administrative System, 2007) - Digitization ratio for administrative work processes(75%) - Digitization ratio for site works(70%) - Number of electronic reports and statistics(1,393) - Number of electronic civil petition services(398) - Number N b off iinformation f ti iinterconnections t ti iin d dealing li with civil petitions(184-> 550)

IV. To-Be Model

A. Local Gov. administrative info. System - System Diagram

2. To-Be Model of Information system

The Local Gov. administrative info. System y is composed p of the integration g of Internet civil petition p system, y , civil petition p service center and internal/external systems, based on the integrated civil petition administrative system.

Local Government Administrative Information System Administrative processing of civil petition

Public servant

Internet civil petition system

Request and view civil petition / certificate

General public

civil petition information system civil petition processing system Civil petition service center

Resident

Environme E i nt

Local developme nt

Fishery

Unmanned civil petition dispenser ((KIOSK))

External Interconnection

Integrated Administrative Civil Petition Processing System

Finance

Land register

Automobile

H lth & Health Well-being

L Local l industry

Constructio n

Agricultural A i lt l district

C t l Central Interconnection System

Central Government

Local Government Interconnection System

Other local Governments

Internal Interconnection

Culture/ Tourism

Water supply and drainage

Stock breeding

Health Administration System

Forestry

Transportat ion

Disaster and calamity

Education Administration System

Law/ Regulation

Internal administrati on

Tax

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Electronic Payment System

A. Local Gov. administrative info. System - Functional Requirements

IV. To-Be Model 2. To-Be Model of Information system

The major j functions of the system y are as follows.

Module Integrated civil petition administrative system

Functional Requirements

Description

-

Digitize and manage civil petition administrative works such as resident, land register, automobile, construction and etc

civil petition information system

Receive civil petition application and provide information on processing procedure

civil petition processing system

Inform of application and processing result of civil petition

Unmanned civil petition dispenser(KIOSK)

Issue I civil i il petition titi application li ti d documents t

Central government interconnection system

Interconnected with the central government system to process administrative works and to share civil petition statistical information

local governments interconnection system

Interconnected with the local government & district office systems to process administrative works and to share civil petition statistical information

Internet civil petition system

civil petition service center

External interconnection

Internal interconnection

Health Administration System

Interconnected with Health Administration System of corresponding local governments

Education Administration System

Interconnected with Health Administration System of corresponding local governments

Electronic Payment y System

Interconnected with Electronic Payment System to process internal works

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B. Administrative Information Sharing System - Define Tasks

IV. To-Be Model 2. To-Be Model of Information system

The Administrative Information Sharing g System y enables all administrative and financial institutions to share administrative information to enhance administrative efficiency by reducing documents that citizens should prepare and submit

Task

Administrative Information Sharing System (Government Information Sharing System)

To dramatically reduce the number of forms and applications that citizens should prepare by sharing administrative information

Objective

To elevate the quality of administrative services by reducing the need for physical visits to administrative institutions and processing civil petitions immediately upon preparation of necessary documents To enhance administrative efficiency by reducing documents to be issued and subsequently saving human resources

Scope of Implementation

Major Considerations

Implementation

Define information for common use

- Manage interconnection among institutions

Define institutions that provides services for common use

- Coordinate large large-scale scale information

Set up technical standards for interconnection of heterogeneous systems among various institutions, along with regulations for them to comply with

- Manage authentication of public financial institutions Connection

Set up security policies and security standards

- API for interconnection of data/system among institutions gy, standardization - Common technology, Governance for interconnection of information/system among institutions - Define major administrative documents (regarding residence, real estate, automobile, company, tax etc.) for administrative /financial institutions - Set up laws and policies to eliminate the practice of printing out a variety of administrative documents including certificates

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B. Administrative Information Sharing System - Issues and Solutions

IV. To-Be Model 2. To-Be Model of Information system

Lack of administrative information sharing g due to lack of collaborative system y among g institutions is a problem p faced by y the e-Government project and the Administrative Information Sharing System is required to reduce physical visits to administrative institutions as well as issuance costs.

Problems & Requirements

National Policy

Institution Interview

Expected Effects

National development agenda - Reinforce services for citizens - Enhance transparency in operation of public sector - Simplify administration National ICT Vision - Redesign process to make government administration more efficient e-Government implementation strategy - Simplify conventional administrative procedures using IT - Develop public administrative process into more efficient and user-oriented one A scheme to promote collaboration among institutions is required- Justice Department Paper-based works make administrative procedures inefficient- Procurement Office Failing to share information due to monopoly of information is a problem faced by the e-Government project - Ministry of Justice, Ministry of Trade and Tourism Information is hardly shared due to lack of collaborative system among institutions- National Tax Office There is insufficient interconnection of systems among institutions due to lack of standardization - Ministry of Construction Absence of process interconnection among institutions is a problem faced by the e e-Government Government project - Central Reserve Bank

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User perspective

Improvement Case

Reduce visits to the administrative institutions to have administrative documents issued as well as issuance costs Reduce the number of documents to be submitted

Korean Case(Government Information Sharing) - Reduced the number of documents to be submitted to issue a passport from seven to one application and a photo g 71 major j administrative documents - Digitized regarding resident, real estate, automobile, tax and etc.(2008) - Interconnect all administrative institutions(50)/local governments(252)/ public institutions(50)/ financial institutions(16) , 2008 - More than 80 million public usages (2008) - Reduced the amount of documents to be submitted by 67%, compared to 2003, with 290 million documents saved (2008) (29M$, 2007) - Issuance cost reduction (29M$

IV. To-Be Model

B. Administrative Information Sharing System - System Diagram

2. To-Be Model of Information system

The Administrative Information Sharing g System y enables to p provide information seekers with administrative information retained by individual institutions.

Administrative Information Sharing System Portal for joint use of administrative information

Public servant administrative information view

Public institutions Person in charge

Financial institutions Person in charge

Standard management Administrative Information joint use management

Institution interconnection management Use institutions i t interconnection ti management

Supply institutions i t interconnection ti management

Log management

Version management

Information informationsystem system

Information view notification function View privilege management Institution and Person in charge login management

Administrative information summary DB

Large amount of information relay management Relay

Classify, Collect

Organization g and User management Usage management Information open processing

Institution that retains and/or requests information

Public Financial Authentication Management Authentication management

116

Authentication service

summary DB

Administrat ion DB

IV. To-Be Model B. Administrative Information Sharing System - Functional Requirements 2. To-Be Model of Information system The major j functions of the system y are as follows.

Module Portal for joint use of administrative information

Institution interconnection managementt

Large amount of information relay management

Public financial authentication management

Functional Requirements

-

Description Standard management, administrative information joint use management, Person in charge information view notification function, view privilege management Institution and person login management, institution and user management, usage management, information view processing

Use institution interconnection management

Manage interconnection status with institutions that seek administrative information

Supply institution interconnection management

Manage interconnection status with institutions that supply administrative information

Log management

Provide log for using and providing administrative information

Version management

Manage the version of administrative information

Relay

Deliver administrative information to institutions that want to use it

Classify, collect

Collect and classify data from institutions that provide administrative information

Authentication management

Manage authentication information required to use administrative information

Authentication service

Perform login function required to use administrative information

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C. Electronic HR Management System- Define Tasks

IV. To-Be Model 2. To-Be Model of Information system

The Electronic HR Management g System y improves p the level of HR management g of government g by y integrating g ga comprehensive range of HR management, including payroll and career from employment to retirement.

Task

Electronic HR Management System (Human Resource Management System)

To strengthen competitiveness of government by enhancing the level of HR management

Objective

To enable central government institution in charge of HR to inquire and collect updated HR information of all Public servants on a real time basis To provide basis for establishing government HR policies To enhance work efficiency of those who are in charge of HR in individual institutions

Scope of Implementation

Major Considerations

Implementation - Establish Standard HR system for administrative institutions: A comprehensive HR works ranging from employment to retirement (employment, promotion, career, education & training, pay, evaluation) - Establish central integration server: collect HR information of individual institutions for integrated analysis - Establish web server interconnected with integrated HR server: provides basic statistical data and employment information through the Internet Connection - Interconnect with electronic HR management system of individual institutions Governance for interconnection of information/system among institutions - Establish laws and policies to enforce interconnection of all institutions - Establish E t bli h managementt system t and d process ffor proper iinformation f ti management

Scientific statistics and data are required for HR policies to nurture creative and superior talents Standardization and integration of individual HR systems of various institutions is required to integrate HR information of institutions, which in turn requires improvement of HR work process and standardization of documents

118

C. Electronic HR Management System- Issues and Solutions

IV. To-Be Model 2. To-Be Model of Information system

Electronic HR Management g System y integrates g and manages g the HR information of public p servants to provide p information needed to set up HR policies, through which efficiency and transparency of administrative works can be enhanced.

Problems & Requirements

National Policy

Expected Effects

National development agenda - Reinforce services for citizens - Enhance transparency in operation of public sector - Simplify administration National ICT Vision - Redesign process to make government administration more efficient e-Government implementation strategy - Simplify p y conventional administrative p procedures using g IT - Develop public administrative process into more efficient and user-oriented one

User perspective

System perspective Every institution operates its own HR management system but the absence of integration makes it difficult to set up governmental HR policies - PCM

Institution Interview

Improvement Case

119

Reduce workload by digitizing HR records management works Enhance transparency and fairness of HR works Enhance efficiency of HR works through electronic processing Help appoint right people Provide statistical data to set up HR policies Enhance transparency of HR administration (Necessary HR Information is available to HR policy maker, general Public servant, and citizens as well) To reduce cost by eliminating redundant investment through the use of standardized system To reduce cost and personnel by sharing information Korean Case(Electronic HR Management System) - 69 institutions adopted it (2007) - Usage ratio as opposed to all system functions was 94.8%(2007) - Thanks to seamless appointment workflow, the time to take from official appointment to its confirmation has reduced from three hours to two minutes - Time to collect and HR data and create corresponding statistical data has dramatically reduced

IV. To-Be Model

C. Electronic HR Management System- System Diagram

2. To-Be Model of Information system

Electronic HR Management g System y is largely g y comprised p of an Electronic HR Management g System y of each individual institutions, integration server, and a citizen web server.

Integration server

Electronic HR Management g system y HR Management

HR work processing p g

Person in charge of HR

Record management g

Appointment management g

Salary class management g

Prize management g

Discipline management g

Education & training management

Organization management

Employment management

Evaluation management

Promotion management

Individual public servants

Policy maker Integration DB

Pay y management g

Service management g

Pay management

Work status management

Insurance management

Business trip management

Personnel management g Number of Personnel information management

Individual’s HR Information Management Vi / dif View/modify HR information

HR information

Personal information

Department manager information

Director information

Work support

Approval box

Open information

HR information

Citizen web b server Search employment information Search Statistics information

G General l public bli

120

IV. To-Be Model

C. Electronic HR Management System- System Diagram

2. To-Be Model of Information system

The major j functions of the system y are as follows.

Module

Electronic HR managementt

Functional Requirements

Description

HR management g

Process a variety of HR works including HR records, employment & appointment, salary class, h honors & di disciplines, i li education d ti & ttraining, i i organization, i ti employment, l t evaluation, l ti and d promotion ti

Payroll management

Process pay and insurance works

Vacation management

Manage duty status, leave of absence, and business trip

Personnel management

Manage the information on the number of personnel

System for individual institution

Modify personal information Individual’s HR information management

View pay and tax information Manage holiday and business trip management Work performance evaluation HR evaluation

Integration server

Support policy maker

Official assignment of government HR Inquire statistical data of Public servant s Provide a variety of statistics information to ensure HR transparency by disclosing HR policy making procedure

Citizen web server

Provide statistical information

Information on the number of Public servants in each institution or classification by job title Information on employment, promotion, retirement and etc.

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IV. To-Be Model

D. e-Document system- Define tasks

2. To-Be Model of Information system

e-Document system y is one of the most fundamental e-Government infrastructure that p pursues「p paperless p administration」 and aims at rapid handling of works within and among institutions, efficient handling of work through standardized work management, and efficient preservation of official records.

T k Task

e-Document D t system t Save administrative costs during the process of manufacturing, distribution and warehousing through implementation of paperless administration

Objectives

Integration I t ti off administration d i i t ti between b t central t l governmentt and d local l l governmentt Strengthen collaboration among institutions and monitor government administration on a real time basis Innovate the way of handling works and standardize government works Rigorous documentation of official records and improve the level of record preservation

Scope of Implementation

Core Considerations

Implementation

Utilization of electronic document within institutions → distribution of electronic documents among institutions → public records management system

- Document Management System, Electronic Document Distribution S t System, Record R dM Managementt System, S t Electronic El t i Authentication A th ti ti System, S t Directory System(LDAP), Electronic Document Interconnection System And Outage & Statistics Management System

Revise laws and policies to enforce the use of electronic administrative documents and to ensure the administrative effect of electronic documents

Governance - Enforce electronic processing of administrative works, Revise provisions regarding di electronic l t i processing, i among generall administrative d i i t ti procedure d laws, Define administrative effect of electronic document, Educate personnel in charge on utilization of electronic document and educate managers about the necessity of electronic approval and change management

122

Sustain change of environment into electronic processing of administrative works including electronic approval Setting up functional standards, security and interconnection of eDocument system among institutions must be preceded.

IV. To-Be Model

D. e-Document system- Issues and Solutions

2. To-Be Model of Information system

Enhancement of efficiency y in p public sector,, simplification p of administrative work and paperless p p administration have been identified as the necessity of introducing e-Document system and it is expected to save administrative costs with the establishment of e-Document system

Problems & Requirements

National Policy

Institution interview

Expected p Effects

National development agenda - Enhance efficiency in public sector National ICT Vision - Redesign process to enhance efficiency and transparency of government administrative works e-Government implementation strategy - Simplify administration through IT

User Perspective

Rapid and easy documentation through standardized form Real-time distribution of documents through electronic approval, electronic mail Tight preservation preser ation of doc documents ments since electronic documents are preserved upon creation of them • Save administrative costs

System Perspective

Integrated I t t d and d democratic d ti operation ti off governmentt through decentralization Efficient operation through innovation of workhandling system Integration of administrative work processing by setting up connection, security and document standardization among governmental institutions

Advance Case

Korea selected and implemented digitization of all documentation procedures as one of the tasks of 31st e-Government project Currently, 96.9% of all government documents are approved electronically and 97.4% of all government documents are distributed electronically among administrative institutions

Improve p p paper-based p administrative services “e-Document system needs to be introduced”(Ministry of Trade and Tourism) “Paper-based documentation is dominant in dealing with comprehensive national administrative works”(Procurement Office)

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IV. To-Be Model

D. e-Document system- System Diagram

2. To-Be Model of Information system

Users ((Public servants)) in administrative institutions create and distribute documents using g electronic document system y and legacy system through designated work portal and interconnect them with Record Management System

Electronic Document System V i Various Institutions I i i

Document work processing

C Central l Management M IInstitutions i i

e-Document System

e-Document Distribution System

Workflow

document relay

electronic approval

Verify transmit/receipt

Public servant

Other institutions

work porrtal

Process document works

document warehousing

Outage management

Communication

Digital Archiving System

e-Mail bulletin board

Public servant (manager)

Receipt/t transmission off document d t

Inquire records

Receipt of records

Interconnection of electronic approval

Search/ Utilize Disposal

Legacy Systems

124

Document Warehouse

IV. To-Be Model

D. e-Document system - Functional Requirements

2. To-Be Model of Information system

The following g table describes major j functions of the system. y Module

Functional Requirements Work Portal

e-Document e Document system (Workflow)

(Communication)

Information and document flow management regarding electronic approval

Data management

Systematic management of documents by classify and saving various data according to work type Smooth distribution of information within institutions through digitization of communication tools among members such as mails and fax.

Address book

Systematic management of individuals’ factions scattered across organization

Schedule management

Efficient management of shared resources and schedules by sharing schedules among individuals and groups

Bulletin board

Broad information sharing among all members of institutions and collection of opinions

Document linking and interconnection

distribution system

Record management system

Distribute a variety of documents and information

Electronic mail

Community management

Electronic document

Portal to facilitate handling of individual works

Electronic approval

Document distribution

e-Document system

Description

Function for improvement on communication within and among institutions Management of document transmission and receipt, investigation of distribution paths, security

Verification of transmission and receipt

Create and manage information to certify completion of delivery, Open, issue, store, manage certificate of document delivery

Outage management

Central management of electronic documents, records of electronic document distribution and statistics management, Help-Desk for individual institutions

(Central management system and monitoring)

Monitor and control inking and interconnection server and individual institutions server

Receive, register and classify records

Receive records to be transmitted and manage them according to classification criteria

Discard and transfer records

Discard and transfer records

Search and utilize records

Let institutions or general public records and manage relevant statistics

Confidential management

Manage and utilize confidential records regarding national security 125

IV. To-Be Model

E. Judicial information system - Define Tasks

2. To-Be Model of Information system

The Judicial information system y is an integrated g jjudicial information system y that standardizes and digitizes g the full range g of judicial works including a receipt of criminal cases, investigation, determination, judgment and execution to promote joint utilization of judicial information.

T k Task

Objective

J di i l information Judicial i f ti system t ( J ti System) (e-Justice S t )

To standardize and digitize the full range of judicial works including a receipt of criminal cases, investigation, determination, judgment and execution to realize rapid, fair and transparent criminal justice procedures To prepare integrated management system for joint utilization of judicial information, which is current managed by justice institutions

Scope of Implementation

Major Considerations

Implementation

Security system that can protect judicial information of citizens

- Establish a single gateway for citizen support services

Integrated DB for judicial information

- Document management service: preserves legal records

Enhance the nationwide telecommunication network

- Services that support investigation, judgment, execution etc.

Revise and improve laws and policies to enhance work efficiency in execution and judgment and to digitize relevant information

Connection - API for interconnection of data and system among government institutions, independent Constitutional institutions and financial institutions Governance for interconnection of information/system among institutions - Set up laws and policies to reinforce interconnection of all institutions

126

IV. To-Be Model

E. Judicial information system - Issues and Solutions

2. To-Be Model of Information system

Judicial information system y is required q to share jjudicial information and to streamline judicial j works by y digitizing g g information on lawsuits and court decisions.

Problems & Requirements

National Policy

Institution Interview

Expected Effects

National development agenda - Reinforce services for citizens - Enhance transparency in operation of public sector - Simplify administration National ICT Vision - Redesign process to make government administration more efficient e-Government implementation strategy - Simplify conventional administrative procedures using IT pp public administrative p process into more efficient - Develop and user-oriented one

Judicial information such as criminal records needs to be digitized and shared - Ministry of Justice Informatization is less prioritized in dealing with major works of Justice Department - RENIEC Judicial works such as lawsuits and court judgment require a lot of documents and complicated procedures, which needs to be renovated - Central Reserve Bank

127

Rapid processing of criminal lawsuit Work innovation of criminal judicature Improvement of criminal justice service quality for people

User perspective

Improvement Case

Korean Case(Criminal judicature information integration system) - 1,022 criminal cases have been digitized - 1,361 1 361 prescribed criminal case forms have been standardized - The period to handle summary procedures has reduced from 120days down to 3~5 days - 510 pieces of criminal cases information are g relevant institutions shared among - 48 civil petitions in criminal case are issued and processed online - 11 criminal case online Integration services are provided.

IV. To-Be Model

E. Judicial information system - System Diagram

2. To-Be Model of Information system

Judicial information system y is comprised p of a number of service modules,, including g investigation g support, pp , judgment j g support, execution support, document management, and citizen support service.

Judicial information system Investigation support service Justice department Perform Judicial work

Supreme court

Ministry of justice

Process Judiciary civil petition

General public Defense lawyers

Judgment support service Criminal/juvenile/family

Receipt/transmittance/indictment Investigation procedures electronic processing of Written opinion, notice of lawsuit electronic records

Electronic records such as statement of decision

Execution support service

Document management service

Confinement/ property

Investigation/judgment/execution

electronical Judgment procedures

Execution procedures electronic processing of Electronic records such as statement of instruction

Electronic legal document management

Judiciary Government Information institutions

Independent

Judiciary Constitutional Information

Offices

Records

Citizen support services Apply for civil petition

Search progress status of case

Apply for certificate

Disclose administrative d i i t ti information

N tif resultlt Notify

Pay monetary penalties

128

Payment

Financial institutions

IV. To-Be Model

E. Judicial information system - System Diagram

2. To-Be Model of Information system

The major j functions of the system y are as follows.

Module

Functional Requirements

Description

Receipt/transmittance/indictment Investigation support service

Digitize investigation procedures Digitize records of written opinion and notice of lawsuit

Process investigation works including receipt of investigation, investigation transmittance and indictment electronically and digitize relevant documents that are created

Criminal/juvenile/family Judgment support service

Electronic processing of judgment procedures

Process judicial procedures electronically and digitize relevant documents that are created

electronic statement of decision confinement/ property Execution support service

Electronic processing of execution procedures

Process execution procedures based on court decision electronically and digitize relevant documents that are created

electronic statement of instruction Investigation/judgment/execution Document managementt service

Electronic lawsuits records document management Preserve records

Citizen support services

Digitize and manage documents that are created during the process of investigation, jjudgment, g and execution using g the Electronic Document Management g System y Preserve and manage a variety of electronic documents and records that are interconnected with Electronic Document Distribution System and individual application systems

Apply civil petition

Register and upload digitizable documents among various documents with regard to criminal case that used to be physically submitted to a number of different institutions

Inquire progress status of cases

Real-time inquiry of the information on progress status of cases

Apply online civil petition

Apply civil petition services such as online issuance

Disclose administrative information

Open application for judicial information

Notify result

Notify the result of investigation and judgment

Pay monetary penalties

Provide comprehensive penalty payment services including online inquiry and payment through a web link to financial institutions 129

IV. To-Be Model

F. National Accounting and Budget - Define Tasks

2. To-Be Model of Information system

The National Accounting g and Budget g provides p a basis for innovation of financial policies p by y establishing g risk management g system based on integrated finance management.

Task

Objective

National Accounting and Budget (National Accounting and Budget system)

To introduce advanced accounting policies including program budget policy, accrual basis, and double-entry system To automate the full range of financial activities including budget assignment, assignment execution execution, settlement of accounts, accounts and performance management performance management and to support financial activities based on integrated information To build an Internet-based portal to support efficient financial activities

Scope of Implementation

Major Considerations

Implementation

Convert from expenditure/settlement system to budget plan basis

- Budget management

Standardize accounting practices of different institutions

- Accounting management

Set up a comprehensive financial management processes, processes including National budget operation plan, budget arrangement and performance management

- Project management - Statistics analysis

Work out a scheme to interconnect with existing legacy systems

Connection y among gg government institutions,, - API for interconnection of data and system independent Constitutional institutions and financial institutions Governance for interconnection of information/system among institutions - Set up laws and policies to reinforce interconnection of all institutions - Establish management system and process for proper information management

130

F. National Accounting and Budget- Issues and Solutions

IV. To-Be Model 2. To-Be Model of Information system

Refurbishing g and upgrading pg g outdated National Accounting g and Budget g will pave p the way y for enhancing g efficiency y of financial system by integrating financial information and supporting transparent processing of financial works.

Problems & Requirements

National Policy

IInstitution tit ti Interview

Expected Effects

National development agenda - Sustain national finance and stability of macro economy and encourage investment - Enhance transparency in operation of public sector - Simplify administration National ICT Vision - Redesign process to make government administration more efficient e-Government implementation p strategy gy - Simplify conventional administrative procedures using IT - Develop public administrative process into more efficient and user-oriented one

Current National Accounting and Budget(SIAF) was developed with obsolete technology and thus a comprehensive renovation is required with much focus on budget planning function. It is also required to be interconnected with the Procurement SystemSystem PCM Current National Accounting and Budget(SIAF) has some structural problems that cause excessive time and effort to process regular works.

Implement efficient finance management through analysis from various perspectives Reduce budget waste through integrated National Accounting and Budget

User perspective

Improvement Case

131

Enhance ease of use through Internet-based userfriendly interface as well as management efficiency Secure transparency of financial activities through systematic management of financial information

Korean Case(National National Accounting Acco nting and Budget) - Reduced labor costs worth 79 billion won annually in finance & accounting related administrative institutions by simplifying and automating financial works - Saved mail delivery costs worth 25 billion won by eliminating mail delivery for financial data - Cut administrative costs of 16 billion won by digitizing a variety of finance related documents i l di including finance fi execution ti reportt s and d bills bill

IV. To-Be Model

F. National Accounting and Budget- System Diagram

2. To-Be Model of Information system

National Accounting g and Budget g is largely g y comprised p of the Integrated g finance management g system y that manages g budget, g , accounting and project and the statistics analysis system

National Accounting g and Budget g Budget management Perform Financial work

Person in charge

Accounting management

Finance planning

Preliminary feasibility test

Income/expenditur e management

National credit/debit management

Budget planning

Budget allotment

National asset management

settlement Financial formation

Project management Inquire financial Information

Project registration -> execution -> performance management -> project termination

Local government

Monitoring(individual project, execution, performance)

Decision maker

Independent

Financial Constitutional formation

Statistics analysis Inquire financial Information

Central Finance information government

Analysis y tool (OLAP,EIS)

Data Warehouse

General public

offices

Raw data

payment

132

Financial institutions

F. National Accounting and Budget- Functional Requirements

IV. To-Be Model 2. To-Be Model of Information system

The major j functions of the system y are as follows.

Module

Functional Requirements

Description

Financial planning Budget Management

Preliminary feasibility test Budget planning

Review and finalize budget execution status, performance information, feasibility test for individual projects

Budget allotment Income/expenditure management Accounting Management

National credit/debit management National asset management

Finance and budget execution and new transactions are automatically journalized so that they are utilized for performance management - Finance management(Income, expenditure, fund) System - Asset· Debt Management(national property, item, credit, debt) System - Accounting Management(settlement Management(settlement, cost accounting) System

Settlement Project Life Cycle Management Project Management Monitoring

Statistics Analysis

External Interconnection

Comprehensive management of all financial projects from beginning to end, Real-time inquiry of project status and risk management - Register a new project - Inquire detailed status of individual project - Preliminary feasibility test and monitoring execution performance

-

Support decision-making through rigorous analysis of finance information from various perspectives including sector, division and function - Finance Statistics Analysis Tool System(olap) - Eis(executive Information System) - Data Warehouse, Data Mart

-

Support integration management of financial Information from central government, local governments, and relevant institutions - External Interconnection I/F development, Electronic Document development - Establish Document Relay And Warehousing System 133

IV. To-Be Model

G. National Identification - Define Tasks

2. To-Be Model of Information system

The National Identification is designed g to provide p citizens with more convenient public p services by y establishing g the basis for e-Government with regard to integrated resident information

Task

National Identification(National Identification System)

To establish efficient NID management system

Objective

To sustain quality assurance management activities To establish the basis for providing services to support government policies through accurate statistics

Scope of Implementation

Major Considerations

Implementation - NID system: Establish management system for NID - Fingerprint information system: Identification, acquisition and utilization of fingerprint - Card Issuance System: Issuance and identification of NID - Citizen support service: online issuance of certificates for birth, marriage, death and etc.

Connection - API for interconnection of data and system among institutions - Common technology, standardization Governance for interconnection of information/system among institutions - Set up laws and policies to reinforce interconnection of all institutions - Establish management system and process for proper information management

134

Security system to protect resident information Prevent forgery or alteration of resident registration certificate Prepare the basis for joint utilization of resident registration

IV. To-Be Model

G. National Identification - Issues and Solutions

2. To-Be Model of Information system

High g demand for birth,, marriage, g , and death certificates as well as complicated p procedures p necessitate the National Identification, especially for those who reside in remote areas. The National Identification is both a core citizen service and a basis of e-Government

Problems & Requirements

Expected Effects

National N ti l Policy

National development agenda - Reinforce services for citizens - Simplify administration National ICT Vision - Redesign R d i process tto make k governmentt administration d i i t ti more efficient e-Government implementation strategy - Simplify conventional administrative procedures using IT - Develop public administrative process into more efficient and user user-oriented oriented one

Institution Interview

Informatization is urgently required to deal with resident civil petitions such as issuance of various certificates including marriage, birth, and death certificate - Procurement Office, Ministryy of Education,, Registration g Office There is a high demand for birth certificate and/or marriage certificate and the procedure is complicated. Online processing is required - Ministry of Transportation and Telecommunication Resident registration and birth certification need to be di iti d - National digitized N ti l El Election ti M Managementt C Committee itt Difficult to issue resident registration cards for people in isolated areas due to geographic remoteness, Electronic resident registration certificate is the viable alternative but is not implemented due to lack of budget- Resident Information Management Office Certificated issuance procedure(birth, death etc.) need to be renovated - Central Reserve Bank 135

User perspective

Improvement p Case

Active utilization of public administrative service by reinforcing NID Support rapid and precise national policy-making by utilizing basic demographic data Prepare the basis for e-Government e Government through basic demographic data

Korean case(Resident Registration Information Center) - Number of joint uses for resident registration data: 15,000 - 1,682 institutions use the authentication service to verify the validity of the resident registration certificate

IV. To-Be Model

G. National Identification - System Diagram

2. To-Be Model of Information system

National Identification is comprised p of NID system, y , fingerprint g p information system, y , card issuance system, y , and citizen support service.

National Identification NID system

RENIEC

Issue NID

Birth

NID management

Card management

Image management

statistics management

Death

Address Change

Adoption

NID authentication service

Marriage

Divorce

Central Resident information g government

Local Resident information government

Inquire NID Central government

Fingerprint information system

Card Issuance System Independent

Local governments

Matching Server

Apply civil petition general public

Issuance Server

Card Printer

IC-Card printing

Citizen support service Apply pp y for issuance of NID card

Apply pp y for certificates

136

Resident Constitutional information

offices

Resident information

G4C

IV. To-Be Model

G. National Identification - System Diagram

2. To-Be Model of Information system

The major j functions of the system y are as follows.

Module

Functional Requirements

Description

NID management Warehouse and operate identification data Card management

Deliver through card management system after extracting data for issuance Reissue, replace, p discard and distribute ID

NID system

Image management

Create reports Transform issuance number

NID authentication service

Verify the validity of ID Create issuance data

Statistics management Fingerprint recognition scan, feature extraction Fingerprint Information System

-

Register fingerprint recognition information Compare and validate fingerprint recognition

Card Issuance System

citizen support service i

-

Card and Application Management and Key Induction ID targets management, issuance, distribution, lost & found, withdrawal, view and etc.

Apply for Issuance of NID Cards

Request for issuance of a new ID card, request for reissuance if lost

Apply for certificates

Apply for a variety of personal certificates for birth, death, marriage, divorce and etc.

137

IV. To-Be Model

H. Integrated Single portal for Citizen - Define tasks

2. To-Be Model of Information system

Citizens are able to g get access to information services of all administrative institutions through g a single g gateway g y and are able to have certificates and other administrative documents issued and have civil petitions taken care of online, promoting convenience and benefits for citizens.

T k Task

T establish To t bli h the th E Establish t bli h Integrated I t t d Single Si l portal t l for f Citizen Citi To provide information services of all administrative institutions through a single portal website

Objectives

Citizens are able to get access to administrative services through a single portal site without having to know which administrative institutions are in charge of which administrative works By integrating administrative works that go through a number of different administrative institutions, citizens can save time and effort to take care of their administrative affairs.

Citizens are provided with convenience and economic benefits by minimizing physical visit to public institutions

Scope of Implementation

Core Considerations

Establish System

Establish governance to integrate services provided by individual institutions

- Integration Portal(integrated authentication, user information management, contents management etc.)

Integrated authentication applicable to institutions that provide civil petition services

- Security, DRM and etc.

Work out separate budget and roadmap to include current services of individual public institutions

- Function to verify validity of civil petition - Workflow to take care of processes among institutions

Current e-Government system

Interface of information systems among relevant institutions

- Establish Integrated Electronic Civil Petition Portal through functions of PSCE(www.serviciosalciudadano.gob.pe) system and expansion of its roles

- API that enables data and system interconnection among institutions - Common technology, standard Governance for interconnection of data and systems among institutions - Revise laws and policies to enforce interconnection of information/system of all institutions - Set up system and process for management of information

138

H. Integrated Single portal for Citizen- Issues and Solutions

IV. To-Be Model 2. To-Be Model of Information system

Integrated g Single g portal p for Citizen is the gateway g y for citizens to get g access to online administrative services and one of the core systems in G2C that can increase the utilization of e-Government.

Problems & Requirements

National Policy

Institution interview

Expected Effects

National development agenda - Reinforce services for citizens - Establish channels for citizens’ social participation National ICT Vision - Expand citizen participation through ICT - Provide citizens and businesses with top quality administrative services - Reinforce contact point of government services for citizens and businesses p strategy gy e-Government implementation - Citizen Centered - Operate portal service for citizens and businesses - Create cyber space between government and citizens for distribution of information

User Perspective

Utilization of e-Government

Paper-based documentation is identified as a problemProcurement Office Digitization of civil affair documents such as ones regarding marriage, birth and death is urgently needed - Property Registration Office, Ministry of Transportation and Communication Ministry of Trade and Tourism Communication, Tourism, Ministry of Construction Functions of e-Government that has already established is not widely utilized due to lack of PR- Ministry of Public Health, Residence Information Management Office Single public portal Integrated services need to be provided through system integration among institutions - Central Reserve Bank 139

Advance Case

Increase ease of access to administrative services for convenience Reduce the period of handling civil petitions Reduce the number of certificates issued through online issuance to save time and cost for issuance of civil affair documents

Secure consistency in e-Government services of individual institutions Advertise new services of individual institutions effectively Increase utilization of e-Government by minimizing user confusion regarding the use of ee Government and maximizing convenience

Korea operates G4C.go.kr that enables application of 722 civil petitions, issuance of 33 civil affair documents, inquiry of 29 civil petitions 2007년 It recorded more than 10 million applications, 4.77 million issuances, and133 inquiries

IV. To-Be Model

H. Integrated Single Portal for Citizen - System Diagram

2. To-Be Model of Information system

The functions of Integrated g Single g Portal System y are largely g y comprised p of three major j subsystems y of application pp of civil petition, online issuance of certificate and PC inquiry and it is used as a bridge that connects institutions and citizens in terms of handling administrative works.

Integrated Single Portal System Handling civil petition Inquiry & view Civil petition/ certificate

General public

Receive civil petition

Inquire processing status

Result of civil petition

Search civil petition

Administrative information Administrative information Information Contents

Issuance/view of certificate Issuance of certificate

Issuance of certificate

Assure authenticity of certificate

integration DB

View certificate

user DB Search certificate

Civil petition DB

Technical platform DRM

Integrated authentication

Commission payment

Electronic document

Use record DB

140

Interconnection with institutions System S t interface i t f for civil petition information civil petition information Administrative Access by Administrative institutions Public servant information portal t l Register result of handling civil petition citizens informationRENIEC

Integrated authentication authentication institution

Bill Financial institution payment

H. Integrated Single Portal for Citizen - Functional Requirements

IV. To-Be Model 2. To-Be Model of Information system

The following g table describes major j functions of system. y Module Administrative information

Handling civil petition

Functional Requirements Search administrative information

The function that enables users to search administrative works provided by government and to get necessary information

administrative Contents

Detailed information to process administrative works(workflow, person, fees, application etc.)

Search civil petition

Inquire / search civil petitions that can be processed portal Administrative institutions receive civil petitions online and provide necessary voucher documents electronically Verify processing status of civil petitions processed by individual institutions and provide additional g petitions information/document that are necessaryy to proceed with handling Inquire the processing result of civil petition and receive a voucher document Request for issuance of certificate online and print it using personal printer The printed document retains legal effect View administrative voucher information using PC, Verify legal status at the time of inquiry and printed material does not have legal effect Verify authenticity of a certificate document issued online A variety o information such as barcode, issuance number, and DRM are provided Interconnection of information between Integrated Electronic Civil Petition Portal and individual institutions The portal specifically designed for Public servants to enable those who work at institutions that are not connected online to inquire, receive and process civil petitions from another institution

Receive civil petition Inquire processing status Result of civil petition Issuance of certificate

Issuance/view of certificate

View certificate Assure authenticity of certificate

Interconnection of institutions

Description

Civil petition information interface Portal accessed by Public servant Register result of handling civil petition DRM Integrated authentication

Technical platform Commission payment Electronic document

Register the result of processing civil petitions request through portal Security function for document and information that are issued or presented online User(citizen) login procedure for administrative works such as civil petition and certificate Single sign on function where the person who is authenticated in a portal does not have to go through another login authentication procedure to get access to another online services provided by other administrative institutions Online payment of fees for handling administrative civil petition and issuance or view of certificate and other civil affair documents Online transmission of documents through the procedure of making request for and receiving result of civil petitions 141

IV. To-Be Model

I. Health and Welfare System - Define tasks

2. To-Be Model of Information system

The health and welfare is one of the most critical national agendas g with high g policy p y priority p y and establishing g relevant information system will contribute to enhancement of public health and welfare.

Task

Objectives

To establish Health and Welfare System

To provide top quality health services for public health through a systematic management of medical information, disease management food & beverage, management, beverage pharmaceuticals and welfare services To support independently managed medical and social welfare facilities to achieve higher managerial efficiency and to integrate information on operating status of social welfare facilities

Scope of Implementation

Core Considerations

Establish System - Welfare portal : provide citizens with information on welfare such as use of medical /social welfare facilities and utilization of welfare service as well as to receive and process relevant l t civil i il petitions titi - Social Welfare Facility Integration Information System : Support administrative works of independent social welfare facilities but not national institutions (budget, accounting, asset, supporter management etc.)

Interface of information systems among relevant institutions - Establish technology standard and Interface for interconnection with relevant institutions including Ministry of Welfare, Ministry of Women, and Local Autonomous Entities Governance for interconnection of information system among institutions - Establish governance for interconnection of information system among institutions - Define R&R for support of application for use of information system of social welfare institutions, education, technical support and etc.

142

Support-oriented function instead of management & supervision to encourage voluntary participation of independent civil institutions Support for concerned institutions such as installation support and regular training and education system (facilities and education data) is required.

Strategy to start from large facilities and to spread to smaller ones considering poor ICT Infrastructure is taken into consideration

IV. To-Be Model

I. Health and Welfare System- Issues and Solutions

2. To-Be Model of Information system

Health and Welfare System, y , one of the top p national polices, p , integrates g works scattered around various institutions to provide citizens with better health and welfare services conveniently

Problems & Requirements

National Policy

Institution interview

Expected Effects

National development agenda - Reinforce services for citizens - Protect isolated class : effective support for women, youth and natives taskss for o different d e e t institutions st tut o s 12 tas - Support for gender equality and needy households - Enhance health services for youth - Protect the disabled - Prevent social isolation of the needy National ICT Vision - Provide social welfare service through ICT - Reinforce social welfare service for isolated class - Expand utilization of health information - Develop preliminary warning system for food safety and hygiene

User Perspective

Comprehensive Informatization of local administration is required, particularly integration of information on health & hygiene including hospital - Callao government, Los Olivas District Office

Advance Case

143

Secure channel, through which major welfare beneficiaries such as the needy and the disabled are able to get information and easy access to administrative services Enhance operational p transparency p y since information is available on the Internet Integrated public welfare service that are scattered around a number of different intuitions including Ministry of Public Health, Ministry of Women, Local Autonomous Entities, and Ministry of Labor Standardize and achieve efficient management of public health institutions including medical institutions Operators of social welfare institutions are able to manage facilities more efficiently

Example of Korea - 8,718 social welfare facilities use the system as off 2008 - 8,000 users per day

IV. To-Be Model

I. Health and Welfare System - System Diagram

2. To-Be Model of Information system

The major j roles of the system y include p providing g general g public p with information on health and welfare,, supporting pp g administration of social welfare facilities and collecting relevant information.

National Health & Welfare System Information on Public Health

Inquire Information

General public

Information on medical Institutions

Electronic El t i medical di l records

Medical M di l reservation

Food/ pharmaceuticals information

Prescription management

Patient information

Medical expense management

Disease preventive management

Administrative management of social welfare facilities Accounting management

HR/payroll management

administrative Institution report

Handling administrative works

Social welfare facilities

Tax management g

Welfare service record managementt

Donation managementt

integration DB

Ministry of Women

Local government

Public health integration DB Welfare institutions administrative DB statistics /analysis

144

Ministry of Public Health

Ministry of Labor

Hospital

IV. To-Be Model

I. Health and Welfare System - Functional Requirements

2. To-Be Model of Information system

The following g table describes the major j functions of the system. y

Module

Information on Public Health

integration DB

Functional Requirements

Description

Information on medical institutions

Provide information on local medical institutions Status of medical institutions (doctors, available services, how to use service, expense etc.)

Electronic medical records

Records of individuals’ use of national medical services Digitize and inquire medical examination/prescription/use records

Medical reservation

Inquire/search national medical institutions Provide information on medical institutions such as contract number and location Provide medical reservation service

Prescription management

Preserve records of hospital-issued prescriptions Determine authenticity of issued prescriptions

Patient information

Electronic management of medical records of individual patients Inquire services available for individuals such social insurance and public health service

Medical expense management

Provide guidance on standard expense for medical service Inquire expense of social insurance of individuals

Food/pharmaceuticals information

Provide guidance on safety of food and pharmaceuticals Provide information on usage of medicines and safety related information Provide PR & guidance on dangerous medicines and food safety

Disease preventive management

Provide PR & guidance on major diseases managed by government Manage the currently available major infectious diseases (investigation of cause, disease control, history management etc.)

Public health DB

Individuals’ medical information(information on medical records, prescription and , social insurance etc.)

Food/pharmaceuticals information(safety of food and pharmaceuticals)

Welfare DB

Administrative information of social welfare facilities (budget, facility, HR, welfare history) Guidance on national welfare service

Statistics /analysis

Statistical analysis on the use of information system Comprehensive statistics and analysis of national Public health/welfare information 145

IV. To-Be Model

I. Health and Welfare System - Functional Requirements

2. To-Be Model of Information system

The following g table describes the major j functions of the system. y

Module

Functional Requirements Accounting management

Description Input, output, search notes, Print report - Transaction management - Manage budget, budget performance and balance Manage taxation affairs of welfare institutions

Tax management

Welfare administrative management

- Taxation management of welfare institutions - Sales/purchase tax invoice management, report document management etc.

HR/payroll management

Manage employee payroll/ payroll transfer - HR card management - Attendance management, temporary worker management - Fixtures·expandables management

Donation management

Resister supporter, Issue receipt of donation etc.

- supporter and affiliation information management - Donation receipt / payment management, CMS / OCR management and etc.

- Supporter group management / bank account management for the affiliated

Historyy management g

Report of administrative i tit ti institutions

Service history management for different type of services - Registration of users, search, history of check-in/check-out and etc.

- Management M off detailed d il d iinformation f i on b basic i ffacts, h health l h status, ffamily, il articles i l iin custody, d room arrangement and etc.

Automatic creation of reports for Local government, administrative institutions(Ministry of Public Health, Ministry of Women etc) - Application A li ti off subsidies b idi for f social i l welfare lf facilities f iliti and d accountt report, t regular l / non-regular l reportt - Prepare budget statement, additional budget statement and, statement of accounts and etc.

146

IV. To-Be Model

J. Education Information System - Define tasks

2. To-Be Model of Information system

The Education Information System y is designed g to p proved students with information on quality q y education and to enable parents and school personnel to get access to and utilize information easily while automating school administrative works.

Task

To establish Integrated Single portal for Citizen (Single Portal for Citizen)

To improve convenience of school administration by digitizing the school administrative procedure

Objectives

To apply and proliferate efficient educational policy To expand educational opportunities for economically isolated class by providing information on education through ICT To promote information society by expanding education on ICT

Scope of Implementation

Core Considerations

Establish System

Non-networked interconnection of information is considered due to poor infrastructure

- Provide school teachers and administrative managers with education administrative information system

Role sharing is required. For example, school administrative information is managed by individual local education offices and major education information is provided by central administrative institutions such as Ministry of Education

- Portal to provide students with information on education - e-Learning system to provide educational contents Interface of information systems among relevant institutions

Establishment of information infrastructure in all schools should be considered as well

- To establish C/S-based system organization and interface for interconnection of geographical infrastructure

ICT education for teachers should be conducted and separate budget for this is urgently required

Governance for interconnection of information and systems among institutions - Interconnection among institutions in charge of education (Local autonomous entities, Ministry of Education)간

147

IV. To-Be Model

J. Education Information System - Issues and Solutions

2. To-Be Model of Information system

Education takes a relatively y high g p priority y in Peruvian national strategic g agenda g and is one of the core factors for national development. The efficient education administration through ICT and educational support for isolated class is required.

Problems & Requirements

National Policy

Institution interview

Expected Effects

National development agenda - Protect isolated class 12 ministry-level tasks - Prevent social isolation of the needy National ICT Vision - Include ICT in education sector - Promote equal opportunity of education through ICT e-Government implementation strategy - Reinforce education and access of socially isolated group to education through ICT

Common opinion is to increase awareness of Informatization for society of citizens and for this, expansion of school Informatization is required Administrative Informatization and automation in education and public health sector is being conducted in local governments with high priority − Digital City (Callao regionales) − SIMEDH (Los Olivos locales)

148

User Perspective

Advance Case

Expand opportunity of education among isolated class in geographically remote and isolated regions by providing education information through ICT Strengthen teachers’ capability of utilizing ICT by digitizing school administration Maximize productivity of education administration and to reduce workload of school personnel Satisfy the people’s right to know by letting parents get access to education information

Advance case on education using educational contents p of ADL,, e-Learning g − US - With the leadership standard has been created to share and spread educational contents created by educational institutions nationwide − Japan- Led by private institutions − Malaysia- Distribution of CD contents Korea (NEIS) − Standardize school administrative works to increase productivity of education administration − Online inquiry of educational activities of teachers and school personnel

IV. To-Be Model

J. Education Information System - System Diagram

2. To-Be Model of Information system

The Education Information System y is largely g y comprised p of the p portal that provides p education information for parents p and students and the system that manages education administration

Education Information System y

Inquire in formation e-Learning

student/parent

Online education

Parent Information Portal Inquire student information

Education curriculum management

user management

education Handling civil petition

Issuance of certificate

Receive civil petition

e Learning e-Learning

Issuance of certificate

School affairs management

Ministry of Interconnection of monitoring Education institutions Interconnection API statistics /analysis

student information f DB

Education administrative information system

School administration

teacher/administrator

School affairs administration

Public health

budget/ g accounting

School personnel management

facility

Institution report

149

education Contents School affairs administration DB

Local autonomous entities

monitoring

J. Education Information System - Functional Requirements

IV. To-Be Model 2. To-Be Model of Information system

The following g table describes the major j functions of the system. y Module Parent Information Portal

Online education

Education civil petition

Education administrative information

Interconnection with institutions

Functional Requirements

Description

user management

Parents are granted the right to register a user and to view information Students are automatically registered through school

Inquire student information

Parents are able to get education information regarding personal information of students, academic performance, school reports, certificates and etc.

Education curriculum management

Verify comprehensive curriculum for online education with description Introduce online/offline curriculums to student or school personnel

e-Learning

Provide education contents online Conduct education using various IT technologies and multimedia contents including download, electronic document, and flash

School affairs management

School report management, attendance management, course completion and exam management and etc. etc for online education

Receive civil petition

Receive education-related civil petitions such as school administrative civil petitions and notify the result of processing them via online

Issuance of certificate

Online application and issuance of various school-issued certificates, including graduation certificate, proof of registration, transcript, and credentials Issuance of certificate using a personal printer

School affairs administration, Public health, budget/accounting, School personnel management, facility management, institution report

Standardize and digitize school administrative works for school operation Provide C/S program that automates the processing of administrative works Make school administration effect and minimize administrative works conducted by teachers by digitizing and automating various administrative documents

Interconnection with higher institutions

Integrate education information through school administrative system Education administrative information is transferred to central server periodically for analysis Various types of media to be supported considering difficulty in Internet connection

statistics /analysis

Statistical analysis and various report for education information Online management of accurate education status ensures establishing correct education policy 150

IV. To-Be Model

K. Enterprise support system - Define tasks

2. To-Be Model of Information system

Informatization of Enterprise p support pp administration is conducted to provide p businesses with administrative supports pp for corporate activities beyond time and space restraints by providing relevant industrial information

Task

Enterprise support system(Single Portal for Business)

To support comprehensive corporate life-cycle including incorporation, everyday corporate activities, discontinuance of business

Objectives

To create a single interface between administrative institutions and corporations To increase corporate competitiveness by minimizing administrative time and cost among corporate activities

Scope of Implementation

Core Considerations

Establish System - Corporate petition administrative - Industrial information Interface of information systems among relevant institutions - API that enables interconnection of data and system among institutions - Common technology, standard y among g Governance for interconnection of information and systems institutions - Establish laws and policies to strengthen interconnection of all institutions - Establish laws and policies to set up information management system, process and online participation of legal representatives of corporations y and accountants such as lawyers

151

Set up governance to integrate services provided by individual institutions Revise laws and policies to encourage participation of legal representatives and to obtain technical scheme for security (such as public authentication certificate) Arrange separate budget and roadmap to include current services available in individual public institutions Should be separated from currently available e-Government system PSCE - Expansion of service like Online Enterprise Constitution Ongoing VUCE project and interconnection Corporate services currently available at PSCE portal should be separately operated due to difference in characteristics of users individual vs. corporation) and major institutions

IV. To-Be Model

K. Enterprise support system- Issues and Solutions

2. To-Be Model of Information system

The current Peruvian e-Government lacks corporate p support pp services and should seek strengthening g g corporate p competitiveness through cost reduction and work efficiency by expanding corporate support services

Problems & Requirements

National Policy y

Expected Effects

12 ministry-level tasks - Reinforce technology, environment and corporate competitiveness - Support for employment and small and medium companies - Simplify administrative works National ICT Vision - Reinforce support in manufacturing and service sectors through ICT and elevate productivity - Reinforce contact point of government services for citizens and businesses e-Government implementation strategy - Simplify administrative works through IT

User Perspective

e-Government e Government Operation

Institution interview

Information system that can reduce time and effort to issue certificates such as business permission is required - Ministry of Education, Ministry of Production The weight of works that can be processed through the Internet is too low- Registration Office (SUNARP)

152

Advance Case

Reduce cost and time in conducting administrative works Reduce workload conducted by legal representatives Increase administrative transparency of conglomerates Improve the level of corporate administrative services Provide various services for small and medium companies that do not get legal and administrative services due to high expenses

The e-Government service for corporations with relativelyy superior p IT infrastructure is expected p to result in significant effect

Corporate p support pp of Korea ((G4B.go.kr) g ) − 17 ministries, 140 applications, processing and result of corporate petitions available − 231 private institutions have interconnection with government institutions − Some 200,000 items of information provided

IV. To-Be Model

K. Enterprise support system- System Diagram

2. To-Be Model of Information system

The Enterprise p support pp system y is largely g y comprised p of two components p of electronic processing p g of corporate p petitions p and information to support corporate activities of not only domestic but also foreign companies.

Corporate Support Integration System Corporate petition administration civil petition / Information supply

corporation

Receive civil petition

Inquire processing status

Result of civil petition

Search civil petition

Interconnection with institutions

Overseas Portal

Interface among corporate information system

Peruvian investment information

Issuance of certificate Issuance of certificate

Interconnection with foreign companies

integration DB

Assure authenticity of certificate

Ci il petition Civil titi DB

Administrative institutions Local autonomous entities civil petition

Access by Public servant information administrative portal information

SUNAT

CONSUCODE

Issuance of certificate Corporate Support Contents Information on investment opportunity

Foreign company

Search information

Business f foundation d ti information

Corporate administration

Export information

National procurement plan

Industrial index

Contents DB Corporate Support DB Industrial index DB

153

Integrated Authentication authentication institution

Commission payment

Financial institution

K. Enterprise support system- Functional Requirements

IV. To-Be Model 2. To-Be Model of Information system

The following g table describes the major j functions of the system. y Module Corporate information o at o

Corporate petition administration

Interconnection with foreign company

Issuance of certificate

Interconnection of institutions

Functional Requirements

Description

Corporate search information

Search function that facilitates search of various information that supports corporate activities

Corporate contents

A variety of corporate support information on industry industry, overseas affairs and administration

Search civil petition

Inquire/search corporate petitions that can be processed through portal

Receive civil petition

Online receipt of corporate petition by administrative institutions and supply of necessary support documents electronically

Inquire processing status

Verifyy the processing g status of ongoing g g corporate petitions at individual institutions and provide additional information/document for processing

Result of civil petition

Inquire result of processing civil petitions and receive the proof of result

Overseas Portal

Corporate portal designed to encourage foreign direct investment on Peru

investment information

Information on investment opportunity, opportunity business opportunities for foreign companies PR for foreign companies that investment on Peru Integrated Call Center to deal with corporate petitions of foreign investment companies

Issuance of certificate

Online request for issuance of certificate and printout using a personal printer The printed document retains legal effect

Assure authenticity of certificate

Online validity authentication of documents issued online A variety of authentication methods including barcode, issuance number, and DRM

Interface with relevant institutions

Share information among relevant institutions such as Ministry of Enterprise support system and Production, SUNAT, and SUNARP Automatic interconnection among systems through data Interface

Portal accessed by Public servant

Portal designated for Public servants to get access to, inquire and receive corporate requests and petitions to jointly handle them among relevant institutions

DRM

Technological protection tool that is used to authenticate validity of documents issued online and to prevent illegal use of electronic documents

Commission payment

Online payment of commission to process corporate petitions or to view and issue certificates Electronic payment of corporate tax and public fees

Technical platform

154

IV. To-Be Model

L. e-Custom system - Define tasks

2. To-Be Model of Information system

Digitizing g g import/export p p works will reduce time and cost for import/export p p customs clearance and will enhance transparency of customs administration, consequently contributing to national industrial competitiveness

Task

e-Custom system

To reduce the time and cost for customs clearance for work efficiency

Objectives

To increase accuracy of information on cargoes that pass the customs and to eliminate potential risks based on real time management To minimize inconvenience of travelers through real time processing of information on entry into and departure from the country To secure transparency of customs administration by disclosing accurate information on a real time basis

Scope of Implementation

Core Considerations

Establish System

Interconnection with Airport/seaport management system is required to secure accurate information on entry into and departure from the country as well as logistics

- Portal for private, public employees - Customs administration

Interconnection of information with relevant institutions such as Justice department, police and tax office to properly manage information on entry into and departure from the country

- Interconnection with logistics information - Management of entry into and departure from the country Interface of information systems among relevant institutions

Functional expansion of e-Custom system currently operated by SUNAT is taken into consideration.

p p management g system y - Airport/seaport - Interconnection with financial institution for corporate tax payment Governance for interconnection of information and systems among institutions

155

IV. To-Be Model

L. e-Custom system - Issues and Solutions

2. To-Be Model of Information system

e-Custom System y is established from the p perspective p of securing g competitiveness p of import/export p p and crisis management g such as prevention of drug trafficking and criminals

National Policy

Advance Case

Problems & Requirements

Expected Effects

National development agenda - Enhance efficiency in public sector National development agenda - Enhance corporate competitiveness - Simplify administrative procedures National ICT Vision - Reinforce support of manufacturing and service industries sector and increase productivity through ICT - Enhance utility of ICT and improve access of small and medium companies to ICT - Develop and promote electronic commerce

Save logistics expense by reducing time and cost for customs clearance Enhance work efficiency of import/export companies through online verification of customs clearance process on a real time basis Accurate imposition of tariff through transparent customs clearance Improve the service quality through precise administrative procedure Reinforce competence of trading companies through compliance with international standard Efficient preventive measures against borderless crimes such as drug trafficking and international crimes

User Perspective

Electronic tariff attracts attention of many advanced countries with high level of informationization and is becoming an important issue as international trades are expanded A large economic benefits that can be obtained by enhancing efficiency in processing import/export works through Informatization justifies investment

156

Advance Case

UNI-PASS(Korea) – Reduce time for customs clearance (23daysÆ3 6days) (23daysÆ3.6days) – Reduce logistics expense (3.8 trillion won, estimated in 2007)

IV. To-Be Model

L. e-Custom system - System Diagram

2. To-Be Model of Information system

The e-Custom system y is largely g y comprised p of additional functions of import/export p p cargo g tracing, g, monitoring g airport/seaport and interconnection with external institutions

e-Custom system

Inquire civil petition / information

Internet customs clearance civil petition portal

Customs administration Import

Export

Requirement of i import/export t/ t

Investigation g

Citizens

Process administration

works portal

Public servant

Cargo tracing

Customs clearance for traveler

Imposition

Evaluation

Refund

Cargo Selection

Relevant External Share information institutions interconnection Information interconnection (API) Electronic document management

Airport/Seaport monitoring

Financial Payment y information institution

Inquire information Trading company

Traveler information

Information analysis Location management

Integrated Data Warehouse

157

Criminal management

Shipping company

IV. To-Be Model

L. e-Custom system - Functional Requirements

2. To-Be Model of Information system

The following g table describes the major j functions of the system. y Module Internet customs clearance

Interface for external i t interconnection ti

Functional Requirements civil petition portal Work portal Information Interconnection API Electronic document management Import/export Import/export Requirement

Customs administration

Investigation Customs clearance for traveler Examination/imposition/refund

Cargo tracing

Cargo Selection Cargo g location management g Airport/seaport management

Surveillance of Airport/seaport Information analysis

Criminal management Data Warehouse

Description Portal for citizens and businesses that conducts customs clearance works Conduct customs declaration, inquiry of processing status, payment and etc Internal portal for personnel of customs office in charge of customs clearance Conduct tariff related administrative works for customs clearance Provide technical support and processing system to enable information exchange with external institutions and private institutions API-based request for customs clearance works and exchange of information on logistics Electronic management and DB collection of a lot of standard documents required for customs clearance Import cargo management, bonded transportation, tariff management Management of customs clearance for different types of items such as personal belongings, international package, overseas movement Regulations such as protection of intellectual property rights and endangered species Crime related investigation (transaction of foreign currency, crackdown on dug trafficking, terror and export banned items) Import/export cargo investigation Comprehensive administrative works regarding customs clearance for travelers Management of passport & visa information, history, declaration of belongings etc.

Determination of tariff rate, declaration, payment of tariff, and reduction of and exemption of tariff Information management to prevent tariff evasion Select cargo for customs investigation Management g of information on cargo g location at airport/seaport, p p customs clearance status Collect airport/seaport information Entry into port, board declaration, ship investigation, vehicle search and etc.

Information exchange with international investigating institutions to crack down on international criminal suspects, Criminal designation g and cancellation Comprehensive analysis of customs clearance information, report creation Information presented to institutions(Audit and Inspection Board, administration, SUNAT etc.)

158

IV. To-Be Model

M. National Procurement System- Define tasks

2. To-Be Model of Information system

Transparency p y of the p purchasing g procedure p will be obtained along g with cost reduction by y digitizing g g purchasing p g procedures p of all institutions. The Informatization level should be elevated by encouraging electronic transactions within Peru.

Task

National Procurement System

To digitize national procurement procedure and to operate national budget efficiently

Objectives

To secure transparency of procurement procedures To reduce the procurement period and administrative expense through efficient procurement procedure Online purchase of major products and services required by the government

Scope of Implementation

Core Considerations

Establish System

Electronic authentication, security and electronic payment platform must be considered for safe electronic transactions

- Digitize comprehensive procurement works including public announcement, bidding, selection, delivery, and examination - Authenticate transactions through electronic documents

Gradual introduction of security systems is needed considering current level of Informatization of Peruvian corporations

Interface of information systems among relevant institutions

Refurbishment of currently available SEACE is taken into consideration

- Interconnection with budget accounting system(SIAF) Governance for interconnection of information and systems among institutions - Revise laws and policies for electronic transactions

159

IV. To-Be Model

M. National Procurement System- Issues and Solutions

2. To-Be Model of Information system

Digitization g of national procurement p will not only y bring g about economic benefits such as transparency p y and efficient utilization of national budget, but also a byproduct of promoting electronic commerce.

Problems & Requirements

National Policy

Institution interview

Expected Effects

National development agenda - Increase transparency in overall national affairs 12 ministry-level tasks - Encourage participation of small and medium companies in national procurement project - Simplify administrative works through ICT - Administrative transparency National ICT Vision - Strengthen support for manufacturing and service industries through ICT and increase productivity - Develop and promote electronic commerce e-Government implementation strategy - Operate electronic procurement system

Most countries that implement Informatization carries procurement administration through information system to reduce cost and to enhance administrative transparency It belongs to the Supply Chain Management sector and its high efficiency has long been attested Government needs to proactively intervene in expanding electronic commerce

User Perspective

Advance Case

160

Reduce purchase price of government asset through electronic procurement을 Enhance transparency of procurement works Reduce administrative cost of corporation via online transactions Government as a large purchaser can contribute to activation of electronic commerce activities

Korean Case(Nara Market:g2b.go.kr) – It recorded annual transaction of 56Billion USD (as of 2007), 90% of total national procurement amount – 4.6B$ 4 6B$ cost reduction annually (estimated) SEACE – Annual transaction worth 7 billion USD

IV. To-Be Model

M. National Procurement System - System Diagram

2. To-Be Model of Information system

The National Procurement System y is largely g y comprised p of bidding, g, contract,, payment p y and online purchase. p

N ti National l Procurement P t System S t e-Procurement system Bidding

corporation (supplier)

monitoring CONSUCODE Goods classification system

e-Procurement ASP Portal

Ministry of Finance

Supplier supporting service Contracted products catalogue

Unit contract system

Report Inquiry

SUNAT

request for purchase

public institutions (buyer)

User registration

Integrated notice

e-Guarantee

Supplier’s Performance

e-Payment

Commercial products catalogue

Documents distribution and outside linkage

161

authentication e ca o Integrated au authentication institution

Commission payment

Financial institution

IV. To-Be Model

M. National Procurement System - Functional Requirements

2. To-Be Model of Information system

The following g table describes the major j functions of the system. y Module

e-Procurement

Portal

Online Shopping

Functional Requirements

Description

Electronic purchase

Conduct bidding and selection among general procurement procedures Tender of supplier and registration of evaluation result Finalize selection of supplier

Supplier support service

Q&A for supplier Comprehensive supportive works for bidding procedure

Unit price contract

Prepare Agreement for contract with supplier selected and support comprehensive process up until delivery

institutions(buyer) portal

Register purchased items for each institution Inquire purchase history and processing status

corporation(supplier) portal

Register R i supplied li d iitems b by each h corporation i Inquire sales history and processing status

Integrated public announcement

Search and inquire purchase-sales information Provide procurement information on changes in system, laws, policies and etc.

Product categorization

Register standards for all products and services purchased by the government Register purchase procedure and regulations for each standard

Product registration

Corporations register their products on online shopping mall

Supplier pp management g

Products are evaluated along with delivery history of relevant supplier Overall O ll evaluation l ti off suppliers li

Electronic payment

Electronic payment of purchased products and services

Electronic document

Digitize documents required for electronic transactions Assign binding force for online transactions just like offline transactions

user management

Integrated I t t d managementt off users such h as supplier, li personnell iin charge h off purchase h iin purchase institutions

Support function

162

IV. To-Be Model

N. Digital Signature system- Define tasks

2. To-Be Model of Information system

The most critical challenge g to resolve in implementing p g e-Government is to ensure security y and reliability y in online transactions between government and people and for this, establishment of PKI-based authentication system is required.

Task

Digital Signature system

Authentication: verification of user identity through electronic authentication

Objectives

Integrity: Assurance of legal effect of electronic documents by preventing forgery and alteration of them Confidentiality: Assurance of reliability of electronic commerce through maintenance of confidentiality of electronic document Non-Repudiation: Prevention of denial following an electronic transaction

Scope of Implementation

Core Considerations

Implementation

Establish national authentication system(institutions to protect and supervise information, upper, lower authentication institution, authentication registration institution and etc.) and assign clear R&R

- Establish authentication institution and technical standards for public authenticate profile, algorithm, management, operation, and protocol for establishment of path and verification

In developing counties like Peru, work processes in private sector are heavily affected by the way government conducts administrative works and thus Digital Signature system must be introduced to internal government institutions such as in dealing with civil petitions for its rapid settlement

Connection - G4Cservice, application for permission and approval, tax administration, government procurement, Import/export customs clearance, public document distribution Governance - Establish authentication institution and assign authority, work out electronic signature and public authentication law, preliminary introduction of public authentication in administration sector, arrangement of organization and system to establish government-wide government wide protection system

163

The electronic processing of government works must be made mandatory for rapid introduction of electronic signature into internal government works along with establishment of G2G, G2E infrastructure Prepare rigorous laws and policies as well as technical standards for protection of personal information Present various authentication tools

IV. To-Be Model

N. Digital Signature system- Issues and Solutions

2. To-Be Model of Information system

Currently, y, electronic authentication is hardly y introduced and p password-based authentication makes electronic transactions vulnerable to unsolicited intervention and hacking attack. Introduction of common authentication procedure is required to elevate the level of security.

Problems & Requirements National Policy

Overseas Case

Institution interview

Expected Effects

To properly implement e-Government and to promote the growth of IT industry, the introduction and proliferation of authentication and forgery & alteration preventive measures such as electronic signature are a must. must

User Perspective

More advanced e-Government services such as electronic transaction, provision of personal information and online civil petition are available thanks to identity authentication on the Internet By replacing existing electronic seal, efficiency of government administration can be greatly enhanced by conducting assurance of legal effect of electronic document in G2G, electronic approval and etc.

Increase convenience of G2B corporate activities such as electronic procurement and taxation

System Perspective

Establish foundation for secure and reliable distribution of information Establish government-wide information protection system and increase the level of protection of overall national information With th the IInternet t t ttransaction ti available il bl now, more advanced e-government services such as electronic payment and provision of individual information are possible

Korea has performed the electronic signature system since 1999 to secure security and reliability of electronic transactions and to promote them Government is deeply involved in activation of electronic transitions by giving tax incentives to online payment of tax and public imposition through issuance of public authentication certificate Electronic signature is required to authenticate the identity of individual - Electronic tools to authenticate individuals such as smart card and public authentication certificate are required (10 ministries including Ministry of Education) g overall civil p petition handling gp procedure Digitize - Electronic processing of handling basic civil petition works is urgently required (common answer from 15 ministries including Ministry of Construction) Activation of electronic payment is urgently required - Online payment of tax and public imposition is required (10 ministries including Ministry of Production)

164

Advance Case

With government’s t’ proactive ti iintervention t ti iin electronic signature expansion policy, the number of users reached 14 million in January 2007(30% of total population) and is continuously on the rise Due to this electronic signature expansion trend, Korea has been able to obtain both development of e-Government and of IT industry

IV. To-Be Model

N. Digital Signature system- System Diagram

2. To-Be Model of Information system

The Digital g Signature g system y is generally g y comprised p of a number of supportive pp functions including g authentication,, registration, policy management based on essential factors of directory, and key generation

Authentication Certificate Issuance System (Example)

Authentication Certificate Issuance System Government

Authentication system

National Root CA

CA

Issue & Managing Certification

Bank CA I

Trading CA

RA

Key generation system Others

Application service system

people

Key Generation

Directory

RA

Backup

Web Server

corporation

RA

Backup

Issue & Managing Certification RA

Registration management

Public servant 165

N. Digital Signature system- Functional Requirements

IV. To-Be Model 2. To-Be Model of Information system

The following g table describes the major j functions of the system. y Module

Functional Requirements Register subscribers

Issuance of authentication certificate (authentication institution)

Issue authentication certificate

Generate public key

Register subscribers who have their authentication certificate issued Verify user registration status Issue authentication certificate for electronic signature and encryption securely Save issued authentication certificate securely Generate public key of authentication certificate referred to by user as well as additional information

Authenticate public key

Verify electronic signature for integrity check upon connection

Encryption/ yp description p

Encrypt yp / decrypt yp a registration g request, q g generate and p process security y message g

Administration Registration of authentication certificate (Registration institutions)

Description

Verify subscribers Register g authentication certificate Encryption/ description

Manage authentication policy Verify user identity/ privilege information to generate public key authentication certificate Issue and register authentication certificate by notifying the authentication institution of user id tit verification identity ifi ti Encrypt / decrypt a registration request, generate and process security message The system for user to keep and use PKI authentication based personal key Request for issuance of authentication certificate

Support

Client

Keep and manage key/authentication certificate Regulate access to key/authentication certificate Generate G t and d process security it messages including i l di authentication th ti ti request, t encryption, ti description, and electronic signature 166

IV. To-Be Model

O. National Integrated Computing Center- Define tasks

2. To-Be Model of Information system

The IT resources of individual institutions including g information systems y should be integrated g across the government g to jointly utilize information and resources, to enhance efficiency and to establish national-level backup system against potential risk factors such as natural disasters T k Task

Integrated Government Information System (National Computing & Information Resources Administration)

To reinforce stability and security through operation of Integrated Government Information System

Objectives

To enhance efficiency by establishing joint utilization system for conventionally scattered human and physical computing resources To advance the level of e-Government services through 24 hour operation of information system as well as quality services

Scope of Implementation

Core Considerations

Implementation - Integrate infrastructure facilities as well as information systems→Establish and advance e-Government administrative computing network → Stable transfer of information systems of individual institutions → Integrated operation of information systems equipped with security and standardization Connection - As the first step, data center is integrated, followed by development of operating system for integration of security and resources, and of dashboard, user support system and common support system - Secondly, apply and integrate information systems developed by government institutions within Lima region

Work out agreement regarding establishment of National Integrated Computing Center among National Integrated Computing Center Establishment Committee, ONGEI, and relevant institutions in charge of Informatization Establishment of nationwide administrative network separate from commercial network is required but since it is in the beginning stage, network building work should be conducted for administrative institutions within Lima region and be expanded according to the condition of infrastructure Standardize information system, including resources and status management, outage and change management, performance and capacity management, and DB·API management Establish rigorous integrated security system including preventive measures against cyber terror

Governance

Establish a complete plan of transfer of concerned information system through a thorough investigation into relevant resources

- Enforce laws and ordinance to establish integrated information system environment and to transfer - Found National Integrated Computing Center Establishment Committee and grant the control authority

167

O. National Integrated Computing Center - Issues and Solutions

IV. To-Be Model 2. To-Be Model of Information system

A number of needs and requirements q including g enhancement of efficiency y in public p sector,, system y integration, g , and efficient management of information resources have been identified and the level of Informatization is expected to be elevated by establishing integrated information system environment

Problems & Requirements q

National Policy

Expected p Effects

National development agenda - Enhance efficiency in public sector - Enhance transparency in overall national affairs National ICT Vision - Redesign process to make government administration efficient and transparent e-Government implementation strategy - Simplify administration through IT - Implement p integrated g system y

Eliminate redundant investment through joint utilization of resources among institutions Build up security system through integration and User stability of e-Government through easy access

Perspective Elevated standardization of the level of Informatization in individual institutions Reinforce professionalism and sense of among personnel in charge of Informatization

22 surveyed institutions retain their own data center However, there was a huge gap in the level Informatization among institutions, which necessitates the integrated information system for elevated standardization - Establishment of government-level Integrated data center is required(RENIEC) Institution - The investment of individualization on Informatization interview needs to be centralized for proper arrangement and efficient outcome(Ministry of Energy and Mining)

168

Reduce R d costt b by supporting ti iintegrated t t d security it control t l and integrated automation of operation, disaster recovery system System More intensive system security than independently Perspective operated ones as well as 24 hour non-stop service will prevent cyber terror, personal information infringement and etc.

Advance Case

Korea has established two tow data centers and is expected to achieve economic effect worth 1.8 billion USD by year 2010 After establishing integrated data center, the monthly outage time per system has dramatically reduced from 67minutes to 1.15 minutes The number of servers managed by a single person has dramatically increased from 1.8 unit to 13 units for efficient management The relative weight of detection and interception has increased from 65%to 100% to reinforce security

IV. To-Be Model

O. National Integrated Computing Center - System Diagram

2. To-Be Model of Information system

National Integrated g Computing p g Center is largely g y comprised p of three subcategories g of systems y that are commonly y used by y institutions, integrated operation management system to support them and the base infrastructure.

National Integrated g Computing p g Center Elements of Computing System

Integration operation Integrated operation management

public institutions Administration Network

server

Integrated resources management

storage

Local autonomous entities

Integrated security management

network

security

Public Network

Base infrastructure People Electricity

Controlling system

169

Fire-fighting system

Command post

O. National Integrated Computing Center - Functional Requirements

IV. To-Be Model 2. To-Be Model of Information system

The following g table describes the major j functions of the system. y Module

Functional Requirements

Operation management

Monitor and control the government information system properly Maintenance schedule and work management Update, application status management Outage management and etc.

Resources esou ces management a age e t

Comprehensive management of H/W and S/W infrastructure including server, storage, and network Server status management, Storage / network overload management

Security management

Safe management of information system assets Security management for personnel in charge User management -User -Building entrance management -Entry/take-out management for information system resources System security management -Preventive measures against unsolicited network scan and infiltration -Responsive Responsive measures against virus and hacking attack -User login authentication -Preventive measures against disasters through a regular backup

Electricity

Introduce a UPS to prevent electric failure or overvoltage

Controlling system

Introduce a Controlling system for stable operation of servers

Integrated operation

Base infrastructure

Description

Fire-fighting system

Command post

Introduce a fire-fighting system to prevent the disaster from fire Operate command post to manage the current status of information system infrastructure including server server, network and storage Physical security control through building entry management

170

Improvement Framework for e-Government Implementation System

IV. To-Be Model 3. Organization for e-Government

The p problems faced by y the Peruvian e-Government Implementation p System y have been drawn out of the analysis y of implications and advance cases of e-Government

Implementation System Status Analysis

e-Government Implementation System Analysis

Analysis of R&R of relevant organizations

Informatization task process Analysis

Define concrete and specific “Implementation System Improvement Scheme� for successful implementation of eGovernment, including redesign of

Analysis of Advance Cases

roles and responsibilities of Korean e-Government Implementation System US e-Government Implementation System

e-Government vision and strategy Implementation p status R&R among Implementation Systems Success factors of e-Government e Government

171

implementing organizations

IV. To-Be Model

Organization for e-Government - Overview

3. Organization for e-Government

The e-Government related tasks are developing p g from individual tasks of relevant institutions into composite p civil petitions p that involve multiple institutions at the same time, which requires main bodies dedicated to implementation of eGovernment to be granted with proper status and authority accordingly.

Evolution of e e-Government Government tasks Simple civil petition tasks within institutions Front Office (G2C, G2B)

II

Composite civil petition tasks among institutions Future direction off e-Government

IV

Authority A thorit of organi organization ation in charge of implementation according to the work model Individual works within institutions −Relatively small conflict of interest among stakeholders, controllable within organizations −Willingness of head of institutions is the most important factor Composite civil petition tasks among institutions −There is a complex conflict of interest among g relevant institutions and ease of use for users must be considered

Back Office (G2G)

I

Current Peruvian e-Government Individual works within institutions Low work correlation

III Composite civil petition tasks among institutions High work correlation 172

− It requires a cross-institution collaboration and compromise, which can be attained through focused organization and d authority th it − Most major projects of Peruvian government are composite civil petitions that involve multiple institutions and the adequate q authority y and status of implementing organizations is a must for success of e-Government

Organization for e-Government Reinforce of status of organization in charge of Informatization

IV. To-Be Model 3. Organization for e-Government

The status of organization g dedicated to e-Government p project j has to do with the role of e-Government and the it is required q for the organization to be granted with proper status and authority in order to implement Peruvian ICT strategy, defined as ‘Vehicle for Transformation and National Development’ Peruvian Digital Agenda

Classification according to the importance Support Stage

Enable Stage

Drive Stage

There are little or no governmental requirements regarding eGovernment

e-Government brings g significant g efficiency in performing government services

e-Government is used as a fundamental tool for innovation and change of government

VS

e-Government Strategy

Peruvian ICT/e-Government strategy defines the role of eGovernment and Informatization as the ‘Vehicle for T Transformation’ f ti ’ and d proper status and authority is required for successful implementation

Status of e-Government Organization according to Importance Prime Minister Tool for government innovation(Drive) Sufficient authority of level 2 or higher required to implement innovation Tool for work efficiency(Enable) Authority of level 2 or 3 required to reform government service and to reinforce interoperability among institutions Tool for work support (Support) Authority of level 3 required to serve simply as IT administrator * Source: The CIO’s Role in Parliamentary Governments, Gartner 2004

173

Level 1

Minister Level

L Level l2

Deputy p y Minister,, Senior Manager Level

Level 3

Manager Level

Minister

S Secretaria General

Manager

Analysis of Advance Cases Republic of Korea e-Government Implementation System

IV. To-Be Model 3. Organization for e-Government

Republic p of Korea has achieved a world class e-Government with the objective j of implementing p g open p e-Government by y establishing consistent strategy, concrete implementing tasks and schemes, and clear role sharing among implementing organizations.

Republic of Korea e-Government G t Implementation I l t ti System S t

Implementation status – e-Government Vision of implementing “World-class open eGovernment” – National objectivesÆ National tasksÆ Relate them with eGovernment ‘s vision – Set up p five-year y roadmap p with concrete implementing p g objectives j – Defined and implemented 31 tasks based on gradual implementation of Phase 1- Form the basis, Phase 2 - Sophisticate services R&R – Informatization Strategy Committee - presented, presented deliberated and coordinated e-Government roadmap & tasks – Ministry of Public Administration and Security -implemented and supported administration as a competent authority – National Information Society Agency - technical consultation, project management Success factors – A clear definition of R&R for implementation of e-Government – The competent authorities have sense of ownership in eGovernment project and budget – Maintenance M i t off consistent i t t policy li direction di ti ffrom ttop national ti l strategy down to concrete tasks – Securing professional personnel and competence for implementation of each of e-Government task – Responsibility-based performance management with concrete objectives bj i

President

Informaionization Strategy Committee

National Information Society Agency (NIA)

Ministry of Public Administration and Security (MOPAS)

Ministry

Agency

Local Government

174

Analysis of Advance Cases - US e-Government Implementation System

IV. To-Be Model 3. Organization for e-Government

The US e-Government initiated by y Office of e-Government and CIO council under the umbrella of OMB has had a number of institutions systematically share the roles of setting up e-Government strategy, technical support, project assessment, evaluation and implementation with reinforced authority granted to OEG to elevate its power of execution.

Implementation status – e-Government G t vision: i i “The government that provides services according to requests of people using information technology” “Implementation of efficient government through reengineering utilizing information technology” – Finalized and implementing nice core tasks among five categories of G2C, G2B, G2G, internal efficiency, government R&R – Office of Management and Budget: in full charge of e-Government, information resource management and setting up regulations – Office of e-Government: in charge of actual implementation of eGovernment strategic planning Government, planning, project plan evaluation evaluation, EA/ITA development, project plan review and evaluation – CIO council: develops a variety of standard guidelines and coordinates collaboration with other institutions – Office of Acquisition and Logistics: Implements electronic procurement – Office of Information and Regulatory Affairs: develops information policy, information security, EA – technical support team: conduct technical review of service and innovation Success factors – Sustain implementation of e-Government e Government despite the change in President – Rapid reformation of laws and policies as well as relevant regulations – Granted competent organization of e-Government with sufficient authority and reinforced collaboration through clear I l Implementation t ti system t – Secured strong leadership by designating e-Government as one of the Presidential agenda

US ee-Government Project Implementation System

President

OMB(Office of Management and Budget)

CIO Council

IC (Interagency Committee)

State Government

OEG (Office of e-Government)

Ministry

OFPP (Office of Federal Procurement Policy ) OIRA (Office of Information and Regulatory Affairs)

Agency

175

e-Government Competent Organization's Roles(1/2)

IV. To-Be Model 3. Organization for e-Government

The strong g power p of execution can be obtained by y clearly y and concretely y defining g the roles of relevant institutions,, including setting up e-Government strategy, coordination among institutions, task management, budget allotment, and actual implementation, based on relevant laws and policies Definition

Role & Responsibility

Success factors for successful implementation of ee-Government

Set up long-term national plan for implementation of e-Government and d draw d agreementt ffrom national ti l perspective

• Set up e-Government strategy • Set up long-term Master Plan for implementation • Critical decision-making and compromise

• Participation of top executive in decisionmaking is required to have the strong power of execution • Participation P ti i ti off various i institutions i tit ti iis desirable • A separate budget needs to be secured

Control

Set up concrete action plans and monitoring and evaluation of actual activities

• Monitor implementation of individual tasks in accordance with Master Plan • Perform decision-making regarding implementation • Execute the budget • Coordinate resolution of conflict of interest among institutions

• The competent organization must be comprised of independent organizations to maintain autonomy with their roles defined by laws • Supplementary budget and sufficient authorities are required to obtain the power of execution

Support

Establish detailed implementation guidelines and standards including Act on implementation of eGovernment, policy, technology, and infrastructure

•T Technical h i l supportt ffor iimplementation l t ti off e-Government • Set up technical standards and guidelines • Participate in set up plans & guidelines, design, select contractors, and evaluation l ti and d etc. t

• Enforcement of laws and policies for support • Assure autonomy of supporting organizations • Secure key personnel

Implement and operate eGovernment tasks

• Set up e-Government tasks • Present requirements and process reformation • Operate p system y after completing p g implementation of tasks

• The national strategy must be reflected in implementing Informatization tasks among individual institutions • Major j tasks must be funded by y separate p budget instead of by individual institutions

Strategy & Planning

Implementation

176

Roles of Organizations in Charge of Implementing e-Government(2/2)

IV. To-Be Model 3. Organization for e-Government

In order to p perform the role of coordination,, strategy gy implementation, p , project p j management g and support, pp , the competence p of CTO, resource purchase, and user support by public institutions must be boosted

Strategy & Planning

CIO of Peru Government (PCM) CIO Council

Investment Review Board

Finance/HR

Portfolio Management

Informatiza ation Organizattion Functions to be implementted

Legislation

Operations

Applications

Sourcing

CTO

Customer Support

Project Management

Strategy& Transformation

Web/Portal

Application Development

Acquisition

Standards/ Architecture

Domain Management

Projects Oversight

R&D

Data Center

Enterprise Application

Contract

Security

Business Analysis

Project Managers

Channel Management

Network/ Telecomm.

Portfolio Management

Sourcing Strategy

Information Management

Help Desk

Implementation

Support

Control Functions required in Drive Stage

177

Comparative Analysis between Advance Cases and Peruvian Implementation System Comparative Analysis - R&R

IV. To-Be Model 3. Organization for e-Government

Compared p to Advance Cases,, the Peruvian e-Government implementation p system y lacks clarity y in defining g role of control and support, let along insufficient competence for it.

Republic of Korea

US

OMB(Office of Management g and Budget)

Informatization Strategy Committee

CODESI

CIO Council

Ministry of Public Administration and Security ( (MOPAS) )

IC

National Information Society Agency (NIA)

R&R

Prime Minister

President

President

Local Government

Peruvian

OEG (Office of eGovernment)

OFPP

OIRA

Ministry

Entity

Strategy/Planning

State Government

Ministry

Control

Agency

Implementation

PMDE

ONGEI

Ministry

Role of Entity

Support

Local Government

Do not classified

ƒ There is no clear designation of organization in charge of controlling and supporting Peruvian e-Government implementation system ƒ Currently, ONGEI is in charge of controlling and supporting but no sufficient legal force to properly conduct it is available.

The personnel for implementation are not secured either.

178

Improvement Schemes of e-Government Implementation System

IV. To-Be Model 3. Organization for e-Government

Two improvement p directions for efficient implementation p of e-Government are defined base on the implications p drawn out of analysis of status and advance cases

Organizational Implications

Improvement Factors

National Informatization strategy and role for implementation are defined but with little power of execution The tasks budget for integration among institutions is limited t the to th IDB ffund d

Status Analysis

Lack of competency and personnel of the organizations in charge of e-Government

Competent organizations secure the status and authority for rigorous implementation of e-Government

Lack of a concrete procedure to conduct Informatization tasks as well as management and evaluation Lack of national-level competence to support Informatization of regular institutions Retain powerful coordinating authority based on eGovernment implementation budget

Advance Cases Analysis

Retain professional organization for technical and policy-level support Secure strong status for coordination among institutions Sustained implementation of e-Government regardless of political changes

179

Reinforce R&R and competency of implementation

IV. To-Be Model

Detail Improvement Schemes

3. Organization for e-Government

Detailed schemes to reinforce the status and execution role for successful implementation p of e-Government are described below.

Secure the status of competent organizations for rigorous implementation of e-Government

Reinforce R&R and competency of implementation

Clear Definition of R&R for Implementing organization in accordance with e-Government Act

Reinforce the status of the organization in charge of e-Government e c e t for o President es de t to directly d ect y manage a age age agendas das to secu secure e tthe e Itt iss efficient power of execution for those nations with presidential system

A clear definition of roles and responsibilities for coordinating and supporting implementation of e-Government must be provided by law.

The authority and role for implementation of e-Government must be clearly defined in the e-Government Act(Draft) and rapid enactment is required

Set up Informatization plan To secure effectiveness of mid and long-term policy, basic national plan for e-Government and ICT need to be updated every three years with implementation plan updated every year

The management process and evaluation procedure in conducting Informatization tasks of all institutions must be stipulated

Set up evaluation system, Assign authority of evaluation

Secure Implementing Personnel

The evaluation system for implementation of e-Government policy is required

o so so on secu securing gp professionals o ess o a s o of e e-Government Go e e t must ust be Provisions stipulated in relevant laws

Effective distribution of resources can be obtained by interconnecting the result of evaluation with budget allotment with increased power of execution

Secure sufficient working-level personnel by stipulating administrative professionals and technical professionals separately in the process of forming the organization Establish educational institution to nurture professionals(for Public servants)

Secure budget, Grand authority to manage budget Establish a new Chapter regarding the Informatization fund within Framework Act on Informatization

A sustained supply of professional personnel must be stipulated by law for stable support in implementing Informatization tasks

Set up strong and effective Implementation System by securing eGovernment implementation budget

gy Establishment of institution to education information technology professionals must be stipulated by law

180

Framework for Peruvian Informatization laws and policies Improvement Scheme

IV. To-Be Model 4. Legal System Improvement Scheme

The improvement p Schemes for legal g system, y , Requirements, q , Draft of Peruvian e-Government Act are p proposed, p , based on the analysis of advance cases as well as of Peruvian Informatization law & policy.

Legal System Improvement Scheme

Legal System Status Analysis Analysis of Advance Cases Analysis y of current e-Government legal system

Analysis of Informatization related laws and policies and requirements

Republic of Korea e-Government legal system

+

US e-Government legal system

Direction of e-Government e Government policy

Legal System Improvement Scheme

Proposals for Informatization related laws and policies and requirements

History of e-Government Implementation

Draft of e-Government Act

e-Government Act

181

e Government Act e-Government Improvement Scheme

Analysis of Advance Cases - Republic of Korea e-Government related Laws and Policies Improvement Direction

IV. To-Be Model 4. Legal System Improvement Scheme

In a bid to establish the effective legal g system y for e-Government,, Republic p of Korea has implemented p its e-Government project under the strong leadership of the President with the dedicated Presidential Committee setting up strategy and reforming relevant laws and policies.

e-Government Implementation Strategy gy of Korea 1

Improvement Direction for Laws and Policies Procedural Legitimacy in Legal Reformation Process

liaison with Administrative Renovation

Phase 1(Reform basis) reform internal administrative works, establish common basis, innovate selective services for citizens and large corporations Phase 2(Advancement) implement integration of institutions

Create social consensus for reforming legal system regarding eGovernment and to obtain its legitimacy through public hearings and surveys including online hearing

2

Link with annual government legislative plan Complete p reforming g ITA Act and Personal Information Protection Act in line with the regular legislative plan of Ministry of Government Legislation

Step-wise Implementation according to Law Reform Plan

User-oriented Project Implementation

Avoid government-oriented, authoritative and authoritative, and administration-oriented system

Flexible Implementation according to Urgency and Efficacy 3

Performance Objective & Management

Reform laws regarding electronic processing of civil petitions (reformed 317Presidential Decrees in March 2004) Reformed individual regulations including Administrative Procedure Act, Access to Information Act through revision of current acts and applied online administrative appeals policy

Present clear performance objectives for civil and administrative services to avoid redundant investment and to clarify responsibilities

4

Efficient Collaborative System among relevant Institutions

e-Government for promotion of IT industry

The system where competent institutions take charge of reformation in conformation with committees and e-Government institutions in charge of coordinating Presidential tasks The system where competent institutions are in charge of reforming individual institutions’ Acts such as ITA Act and Protection of Personal Information Act

Develop and apply cutting-edge IT technology to eGovernment to use it as a test best for growth and development p of IT industry y

182

Analysis of Advance Cases - History of e-Government related Laws and Policies for Republic of Korea

IV. To-Be Model 4. Legal System Improvement Scheme

The e-Government related laws started to be reformed following g the enactment of the e-Government Act in 2001 and ‘Republic of Korea e-Government ’ was officially launched in 2002, leading to a full-fledged operation of e-Government.

History of e-Government related laws and policies for Republic of Korea 1986 ~1998

Enacted Act on Expansion of Computer Network et o and a d Promotions o ot o s of o Use ((1986) 986) Enacted Framework Act on Informationalization Promotion (1995) Enacted Public Institutions’ Personal Information Protection Act by (1994)

1999 ~ 2002 Reformed Framework Act on I f Informationalization ti li ti Promotion(1999) P ti (1999) Enacted Electronic Signature Act (1999) Enacted e-Government Act (2001) Enacted Knowledge Information Resource Management Act(2000) Reformed Copyright Act Enacted Act on Closing the Digital Divide (2001) Enacted Telecommunication Infrastructure Protection Act(2001) Reformed Act on Protection of Computer Program (2002) Official launch of ‘Republic of Korea eGovernment ’ (2002)

2003 ~2007 Enacted Internet Address Resource Act (2004) Reform on Act on Opening Public Institution Information (2004/2007) Act on Efficient Introduction and Operation of Information System(2005) Reformed Public Records Management Act(2006) ct( 006) Reformed Personal Information Protection Act of Public Institutions Reformed Act on Prevention of Discrimination against the Disabled and Redemption of Right (2007) Reformed S/W Industry Promotion Act (2007) Reformed Telecommunications Business Act (2007) e-Government Act reform(2007)

Republic of Korea started reformation of legal system starting from enactment of e-Government Act in 2001 and reformation of Framework Act on Informationalization Promotion and expanded its efforts to reform e-Government related laws until 2002 Most e-Government related laws were enacted or reformed after reformation of the e-Government Act and Framework Act on Informationalization Promotion.

After 2004, legal reformation was focused on closing the Informatization gap and maximizing efficiency and effectiveness of e-Government through promotion of the IT industry.

183

Analysis of Advance Cases - Republic of Korea e-Government Act

IV. To-Be Model 4. Legal System Improvement Scheme

In p particular,, after the enactment of e-Government Act in 2001,, the competent p organization g in charge g of e-Government,, budget, and personnel were legally supported with proper authorities focused on cross-institution e-Government project coordination and management, elevating the efficiency in implementing the e-Government project

Prior to Enactment of Republic p of Korea e-Government Act

After Enactment of Republic p of Korea e-Government Act e-Government Act regulated fundamentals of e-Government project, promoting consistent and effective implementation of eGovernment.

Prior to the enactment of the e-Government Act, the e-Government project was governed by Framework Act on Informationalization Promotion while electronic signature and telecommunication infrastructure was regulated by Electronic Signature Act and Telecommunication Network Act and etc.

A sustained and consistent support for securing competent organization as well as professionals for e-Government project was legally guaranteed

When it comes to the legal ground for administrative affairs, Administrative Procedure Act, Access to Information Act, Protection of Personal Information Act, Act Government Records Act, Act Administrative management regulation, Administrative Actions Act, Civil Petitions Treatment Act and etc regulated e-Government related affairs but were not enough because they are offline-based laws.

The legal ground to spend part of Informatization promotion funds on e-Government e Government project was created.

A number of critical works including setting up mid and long-term e-Government project plan, e-Government project launch and management, evaluation of e-Government in each institution were performed by the competent organization for e-Government

The absence of clear definition for implementation system and operating principles to properly implement e-Government prevented effective implementation of e-Government.

Individual institutions enacted the preliminary agreements with competent organization prior to the implementation of eGovernment project to eliminate redundancy and waste of limited resources

Enactment E t t and d effectuation ff t ti off Independent I d d t e-Government G t Act A t instead i t d off being b i subordinate b di t to t Framework F k Act A t on Informatization I f ti ti created t d legal l l infrastructure for achieving the objectives of e-Government.

As supporting infrastructure of e-Government project, reinforcement of authority of competent organization of e-Government, as well as of budget and personnel was conducted through the e-Government Act. The authorities for setting up mid and long-term e-Government project strategy, implementing and evaluating e-Government were stipulated in the e-Government Act. Act The preliminary consultation and coordination regarding e-Government among individual institutions was stipulated in the e-Government Act.

184

Analysis of Advance Cases History of Laws and Policies regarding US e-Government(1/2)

IV. To-Be Model 4. Legal System Improvement Scheme

US e-Government p project j was actively y conducted during g the period p of the Clinton Administration through g the first term of the Bush Administration as one of the core Presidential agendas with the enactment of e-Government Act and 24 eGovernment projects proposed in 2002.

History of e-Government e Government related laws and policies for US 2001~2004(Bush Administration 1st Term)

1993 ~ 2001(Clinton Administration)

he implementation of e e-Government Government was specified as a tool to creat

Governme ent Policy

Led the economic prosperity by implementing six core digital

an ‘active and small government' under the national vision for the

policies including e-Government Clinton Administration selected and implemented 49 tasks within 13 projects of IT-based comprehensive e-Government based on the initiative of NPR NPR.

President’s vision of “Need for renovation of government operation” were presented - Citizen-centric, not Bureaucracy-centered

The problems during the process of implementation were

- Result-Oriented

identified, reformed and evaluated through publication of

- Market-based, actively promoting innovation)

Strategy Report

• 24 projects proposed for enhancement of efficiency of G2C, G2B,

Open the government portal, firstgov.gov

Relevant Laws

next 10 years.

and d G2G

Government Performance and Results Act(1993) Paperwork Reduction Act(1995) Clinger Cohen Act(1996) Government Paperwork Elimination Act(1998) Electronic Signature Act(2000)

Established e-Government funds and the team dedicated to eGovernment (2002) Federal Information Security Management Act(2002) e-Government Act(2002)

185

Analysis of Advance Cases History of Laws and Policies regarding US e-Government(2/2)

IV. To-Be Model 4. Legal System Improvement Scheme

Bush Administration sustained the efforts of implementing p g and advancing g the e-Government p project j established in the early stage of the term throughout the second term with increased spending on e-Government and IT while new Obama Administration is said to utilize e-Government as a tool to democratize government administration more actively than any other administration.

History of e-Government e Government related laws and policies for US 2004~2009(Bush Administration 2nd term)

2009~(Obama Administration)

Governme ent Policy

With emphasis on fair rights, transparency, responsibility and Sustained implementation of 24 e-Government projects

constitutionalism, It is expected to reinforce democracy and

Raised e-Government funds in accordance with e-Government

domestic policy based on IT infrastructure.

Act

It is expected to enhance government transparency, to promote

− Sustained a gradual hike of e-Government fund from $45 million in 2003 to $150 million in 2006

citizens’ participation and to build public trust utilizing e-Government It is expected to newly established national CTO position and to let

Organized T/F for five core works in 2004

all institutions of federal government open records and allow access

Achieved cost reduction through e-Government and published a

to them to build up transparency

memorandum for major works in 2006

It is said to utilize e-Government very actively in overall national

Relevant Laws

operation ti and d policy-making. li ki

It is expected to newly establish national CTO position Promotion of Access to Government Information Act(2007)

It is expected to have people participate in legislation process online

Approved federal government IT budget increase for fiscal year

It is expected to apply a variety of new technologies in government

2009 (2008)

sector and public communications Source:「Obama transition committee website」,「 Obama CTO website」

Source:「esent status of U.S e-Government and its implication, NIA 2008」

186

Analysis of Advance Cases - US e-Government Act

IV. To-Be Model 4. Legal System Improvement Scheme

US e-Government Act of 2002 reinforced the authorities of Office of e-Government within Office of Management g and Budget, as the e-Government competent organization and stipulated the relationship between other institutions and state governments, establishment of e-Government fund, information disclosure and administrative innovation.

Background of enacting US e-Government G t Act A t off 2002 The implementation of institution-based Informatization without national level strategy until productivity y as 2001 is evaluated to incur low p opposed to investment and poor administrative services for people and as a response to this, the e-Government was proposed to be implemented as one of the ‘President’s management agendas’.

Federal-level level competent organization for ee Federal Government needed to build up interoperability while maintaining traditional Informatization organizational functions and to push ahead with efficient e-Government project with proper authorities The e-Government fund needed to be established to support the e-Government project that involves other institutions.

Major Content of US e-Government G t Act A t off 2002 Office of Management and Budget g e-Government Services

Federal Management and Promotion of eGovernment Services

Government Information Security Reform

As a main body of e-Government implementation, it newly established the Office of e-Government within OMB while reinforcing the authorities of federal government through it Reinforced R i f d policy li iinteroperability t bilit th through h establishment t bli h t off CIO council Secured finance through establishment of e-Government fund Collaboration among institutions through e-Government Stipulated Sti l t d electronic l t i signature, i t iinformation f ti security, it di disclosure l of administrative information, education of IT professionals, performance evaluation of e-Government project and etc.

Legislature and Justice department joined the e-Government implementation

Stipulated a regular audit and inspection on government information security system

The individual institution-based implementation of e-Government project did not create a significant performance and as a remedy for that, federal government pushed ahead with the national-level e-Government project with strong authorities, which is similar to the case of Korea By stipulating basic principle and scope of e-Government as well as environment to facilitate its implementation such as organization, eGovernment fund, and CIO, it paved the way for stable and efficient implementation of e-Government

187

IV. To-Be Model

Comprehensive Analysis of Advance Cases

4. Legal System Improvement Scheme

The improvement p direction of the legal g system y for successful implementation p of the Peruvian e-Government is p presented by comparing relevant legal systems of Korea and US regarding e-Government.

Peruvian • Due to absence of eGovernment Act, no authorities and policy-making functions are provided for eGovernment competent organization • Laws regarding introduction y , of information system, protection of personal information, electronic commerce, promotion of domestic IT industry, and elearning are absent.

• There exists a law designed to close the Informatization gap but no power of execution is assured • Most relevant regulations are in the form of Prime Minister Decrees instead of Acts, making them vulnerable to political instability

VS

Republic of Korea

US

• Centralization of policy coordination functions with rapid enactment of eGovernment Act from the early stage of e-Government

• Centralization of policy coordination functions with enactment of e-Government Act from the early stage of eGovernment

• Secured strong driving force with Presidential agenda

• Secured strong driving force with Presidential agenda

• Rapid reformation of individual e-Government related laws and decrees

• Maintained consistent policy even after a change of administration

• Enacted and reformed Personal Information Protection Act • Enacted Act on Closing Informatization Gap • Used e-Government as a tool to promote IT industry • Recognized e-Government not as a technology but as a tool for administrative innovation

• Secure the ground for federal government budget regarding eGovernment • Drastic budget supplement for e eGovernment • Active utilization of eGovernment to close Informatization gap and to promote administrati administrative e democracy • Recognized e-Government as a tool for administrative innovation

188

What e-Government Advance Cases of Republic of Korea and US have in common ①Centralization of policy coordination functions by enacting the e-Government Act ②Secured strong driving force with Presidential agenda g ③Much efforts to close Informatization gap ④Recognized e-Government as an administrative innovation As opposed to this, Peru is not equipped with basic e-Government related laws including eGovernment Act, weakening the base for implementation of eG Government t The laws that are currently available do not assure the proper power of execution, failing to implement legislative intention

Improvement Scheme Peruvian Legal System for e-Government

IV. To-Be Model 4. Legal System Improvement Scheme

The analysis y of Peruvian Legal g System y for e-Government and relevant requirements q has drawn the following g improvement p factors for each policy and a comprehensive range of renovation in policy and infrastructure is required for successful implementation of e-Government.

Implement informationization in public administration

Electronic government

Create environment for information use e-Government legal system

Prevent dysfunction of Informatization

protection of personal information/ Security

Close Informatization gap

The absence of Framework Act on e-Government causes weak authorities of eG Government competent organization and the lack off fund f as well as professional f personnel.

The Framework Act on e-Government that stipulates assignment of sufficient authorities, eGovernment fund, and securing professional personnel for Informatization is urgently required The procedure to evaluate the performance of Informatization project and information system y is required q to be legalized. g Framework Act on electronic commerce and electronic financial transaction Most provisions on environment of information use are not more than decrees and thus must be formally legalized to ensure stability of performance and proper power of execution execution.

The law on protection of personal information in public institutions is urgently required.

The information security is required to be boosted along with rigorous criminal punishment for infringement Act on Closing the Digital Divide for the disable needs to be expanded to include a variety of socially isolated classes including women, youth and natives as the subject of special care.

The power of execution of the Act on Closing the Digital Divide needs to be reinforced.

A special Act that stipulates activation of e-learning and Telework needs to be enacted to close the informatizaiton education gap and to create jobs

Prepare IT industry Infrastructure

The S/W industry promotion Act that includes stipulation on tax incentives and R&D subsidies needs to be enacted to encourage R&D activities.

The Act that promotes the development of online contents industry is required.

P Prepare infrastructure

Needs N d tto secure th the llegall ground d tto enable bl tto spend d FITEL FITEL, ICT iinfrastructure f t t ffund, d on supporting e-Government project

189

Improvement Scheme Laws and Policies regarding Informatization

IV. To-Be Model 4. Legal System Improvement Scheme

Peruvian requirements q regarding g g Informatization related laws and policies p and corresponding p g Advance Cases of Korea and US are as follows.

Requirements

Advance Cases and Resolutions

Absence of Framework Act on e-Government Lack of powerful legal ground Rapid enactment of Framework Act on eeGovernment

Lack of performance evaluation for Informatization project, not enough preliminary consultation with central government The draft of Framework Act on e-Government exists but has not passed the internal consent yet.

Enact Framework Act on Electronic Commerce and Financial Transaction

Prepare legal system to protect personal information

Both Korea and US has provided the competent organization in charge of e-Government with powerful authorities and responsibilities as national level policy maker, evaluator and coordinator by enacting e-Government e Government Act Both Korea and US has legalized securing e-Government fund, performance evaluation, and expansion of personnel by enacting e-Government Act It took about one year for Korea to finalize internal consent and approvall off and d congress while hil it took t k two t years for f US, US Rapid R id enactment of e-Government Act may determine the fate of eGovernment implementation.

Lack of Framework Act on Electronic Commerce and Financial Transaction

Both Korea and US performed implementation and technical application of laws regarding electronic signature and public certification and security in the early stage of e-Government.

Absence of powerful provision on administrative institutions’ protection of personal information

Korea retains laws regarding ‘protection protection of personal information in public institutions’ as general law along with seven other relevant individual regulations.

US implemented electronic authentication policy in 2002 for eGovernment security and protection of personal information while OMB announced relevant authentication policies.

190

Improvement Scheme Laws and Policies regarding Informatization

IV. To-Be Model 4. Legal System Improvement Scheme

Peruvian requirements q regarding g g Informatization related laws and policies p and corresponding p g Advance Cases of Korea and US are as follows.

Requirements

Reinforce legal support for promotion of S/W industry

e-learning / Telework

Advance Cases and Resolutions

Korea enacted Software Industry Promotion Act, which includes S/W industry promotion policy within Peru

provision regarding tax incentives, policy support, protection of small and medium companies, applicable to S/W companies

e-Learning is currently used as a tool that enables provision of equal education opportunities, one of the core tasks in Peru

Korea enacted e-Learning Industry Development Act and provided eLearning g with national p policy y support, pp , tax incentives,, mandating g

Telecommuting may contribute to enhancement of work efficiency and increased employment, another core task in Peru

certain portion of public institutions’ education curriculum(20%) conducted via e-Learning

The ICT infrastructure, which is concentrated in Metropolitan areas causes a serious setback to Informatization gap

Enact the law to relieve the Informatization gap

Since Informatization gap in e-Government services may directly affect ff the basic rights off people, enactment of relevant laws to relieve it is urgently required Currently, the law designed to close Informatization gap exists but the authority to execute it is absent

191

Korea enacted ‘Act on Closing the Digital Divide’, ‘Act on Prevention of Discrimination against the Disabled and Relief of Right’ to ensure fair and equal opportunity of access to information US enacted e-Government Act and e-Government strategy is designed merely to ensure citizens’ access to information and to minimize the Internet gap. However, Obama Administration is expected to dramatically reinforce policy support in this particular sector, considering the current policy trend of ‘Open Internet’

Improvement Scheme e-Government Act Improvement Scheme Proposal(1/2)

IV. To-Be Model 4. Legal System Improvement Scheme

The improved p e-Government Act must p provide a clear definition on the content and scope p as well as R&R among g implementing organizations while fostering private sector through e-Government, based on legal ground.

Provisions

Chapter 1 General Provisions Chapter 2 national System Chapter 3 Implementa tion S System stem

Relevant Peruvian Laws

Improvement Direction

Article 1: Definition

The definition and role of national system regarding e-Government and information technology is stipulated.

The scope of application is required to be clarified byy defining g the concept p of e-Government and information technology .

A clear designation of the scope of application as well as definition of concept for project contents including e-Government , G4C, G4B, G2G must be presented

Article 2: Purpose

A clear purpose of public Informatization is presented The balanced development and growth strategy of overall society are presented by describing promotion of IT industry associated with information technology

Newly enact provisions on nurturing private sector and promotion of IT industry through e-Government as well as roles and responsibilities of government

Article 3: General Provisions on eGovernment

e-Government affairs have been controlled and managed by Prime Minister Office It can be considered that President is in direct charge of implementation in order to secure strong driving force.

A strong t leadership l d hi th thatt corresponds d tto th the nation ti with presidential system such as including eGovernment within residential agenda is required.

Article 6: Organization of National System Article 7: Authority of National System Article 8: Implementation System

The national e-Government system is organized on the national, local and autonomous basis The national system is assigned with the authority for policy policy-making making and execution execution.

Implementation System is well defined

192

Improvement Scheme e-Government Act Improvement Scheme Proposal(2/2)

IV. To-Be Model 4. Legal System Improvement Scheme

ONGEI must retain p powerful status and authorities along g with stable support pp of fund,, personnel p and evaluation as the competent organization in charge of e-Government as well as coordinator of e-Government project.

Provisions

Relevant Peruvian Laws

Improvement Direction

9: Status and Authority

As one of the organizations under Prime Minister Office, it performs comprehensive functions of national system regarding e-Government and information technology Execute national p policy y regarding g g e-Government Lack of basis for rigorous implementation in the nation with presidential system

The status of ONGEI should be under immediate supervision of Prime Minister or be an independent organization within Prime Minister Office or Presidential Office Conduct role as coordinator of e-Government project

10: Finances

Stipulate supply and control of finance No power of execution due to absence of basis for actual fund raising

The weak power of execution is expected due to absence of fund stipulation, thus new establishment of fund stipulation is required FITEL, fund for ICT infrastructure should be used for supporting e-Government policy

11: Responsibilities

e-Government related affairs are controlled and regulated by Prime Minister Office Set up basic plans and action plans for individual institutions

Th The mid id and d llong-term t basic b i plans l regarding di Informatization for individual institutions and corresponding evaluation are required ONGEI should be assigned with the authority to evaluate and conduct audit & inspection on Informatization projects for individual institutions The authority of ONGEI needs to be strengthened in line with Informatization budget and evaluation result.

12: Private Consultative Committee 13 P 13: President’s id t’ Consultative Committee

Encourage participation of private sector by organizing private consultative committee President’s P id t’ consultative lt ti committee itt iis stipulated ti l t d but its functions are stipulated by decree.

The legal basis for roles and functions of President’s consultative lt ti committee itt needs d to t be b obtained. bt i d

Chapter 4 ONGEI

193

Table of Contents

Table of Contents I. Project Overview II Environment and Status Analysis II. III. e-Government Vision and Strategy IV. To-Be Model V. Implementation Plan

194

1.

Evaluate priority between tasks

2.

Project phase plan

3 3.

Road Map

Action Plan Implementation Framework

V. Implementation Plan

This is the step p to prioritize p strategic g tasks for efficient implementation p of information system y with the clear definition of roadmap in the implementation stage.

Strategic tasks on information system A B C D E F G H I J K L M N O

Local Gov. administrative info. System Administrative information sharing system Electronic HR management system e-Document system Judicial information system National Accounting and Budget National Identification Integrated Single portal for Citizen Health and Welfare System Education information system Enterprise support system e-Custom system National procurement system Digital Signature system National Integrated Computing Center

Quick Wins

Nice to Have F CJ K O

E

L

15 strategic t t i ttasks k are selected l t d based on the status analysis and e-Government strategy

GN

M

B

A

Strategic Initiatives

Estimate implementation p p period for individual tasks Establish implementation roadmap with priority and actual competence taken into consideration (5years)

Evaluate E l t strategic t t i tasks t k for f prioritization i iti ti Determine practicability and degree of significance of individual tasks Define desirable task implementation scheme

I Importance t

Analysis of logical and physical correlation among different tasks Analysis of advance case (Republic of Korea) TFT Workshop - 12, Feb, 2009

D HI

Leave for Now

Priority effectiveness

Road Map

Prioritization

Evaluation criteria and method

Impact/Effectiveness

F Feasibility ibilit

Technical realization

Degree of effectiveness and influences on other types of works upon completion of successful establishment Business Opinion Survey F b 2009 Feb,2009

Difficulty and implementation viability with technical level and competence taken into consideration IT Opinion Workshop - 1st :12,Feb,2009 - 2nd : 20,Feb, 2009 195

Cultural / Political feasibility Feasibility of execution in the politic and regulatory aspect in the process of establishment Business Opinion Survey Feb,2009 , IT Opinion Workshop 20,Feb,2009

Priority Evaluation - Analysis of Pre & Post Relationship, Advance Cases

V. Implementation Plan

The analysis y of the implementation p history y of Korean e-Government p project, j , which was chosen as an advance benchmark case for prioritization of Peruvian e-Government implementation tasks, reveals that it has made progress by conducting accumulation of basic administrative information, followed by utilization of information system, and interconnection for integration of processes.

Phase I

~ 1996 Digitize and Accumulate Administrative information

e-Government Act/ Infrastructure

Phase II

1996~2000 Utilize Information System

Phase III

2000~2008 Integrate Processes among Government Institutions

1995, Enacted Basic Act for Promotion of Informatization

1998, Enforced public institutions to designate CIO

2001, Enacted e-Government Act

1996, Master Plan for informatization promotion

1998, Enacted joint utilization of administrative information

2005, Operated administrative institutions telecommunication network for

1996 IIntroduced 1996, t d d ISDN IInternet t t

1998 IIntroduced 1998, t d d ultra-speed lt d telecommunication network

2001, Special Committee for e-Gov

1999, Cyber Korea 21

e-Government system

1991, Digitized resident registration

1996, Medical information network

1993, Set up comprehensive administrative information network

1997, Parliament legislative information service

1994, Set up information system for passport issuance & renewal 1995, National Statistics System

1998, Internet-based civil petition services Digitized real estate registration 1999, Integrated administrative system for local governments Digitized nationwide census registration

2000, Parliament legislative information service i 2002, National civil petition portal service National procurement system Education information system 2003 Informatization of provincial 2003, administration Digitized registration of seal impression 2005, National HR management system 2006, National GIS DB 2007, Integrated data center

196

Priority Evaluation - Time Order Relationship Analysis

V. Implementation Plan

Implementation p tasks should maintain time order based on connections between them,, and be executed accordingly. gy We give a score 5 to 3

Cumulate administrative data Integrate between Entities

Utilize Information System G C E

National Identification Electronic HR management g system Judicial information system

Construct Information share system B

Administrative information sharing system

D

e-Document system

N

A

Local Gov. administrative info. System

F

National Accounting and Budget

I

Health and Welfare System

J

Education information system

L

e-Custom system y

M

National procurement system

H

K Enterprise support system O

Digital Signature system

Amend Laws and Organization Revise laws and policies Execute continually

Improve e-Government project management 197

Integrated Single portal for Citizen

National Integrated Computing Center

Scoring

V. Implementation Plan

The following g is an evaluation result on each action plan p based on primarily p y major j performance p feasibility. y Importance Task

Priority effective ness

Impact/ Effective ness

Feasibility Average

Technical Systematic /cultural realization feasibility

Average

Sum

Local Gov. administrative info. System

4.0

4.2

4.1

2.8

2.9

2.8

3.4

Administrative information sharing system

5.0

4.6

4.8

2.5

3.4

2.9

3.9

Electronic HR management system

5.0

4.2

4.6

3.6

2.9

3.3

3.9

e-Document system

5.0

4.2

4.6

3.2

3.6

3.4

4.0

Judicial information system

5.0

4.1

4.6

3.7

3.4

3.5

4.0

National Accounting and Budget

4.0

3.6

3.8

1.7

4.2

2.9

3.4

National Identification

5.0

4.8

4.9

3.6

4.6

4.1

4.5

Integrated Single portal for Citizen

3.0

3.9

3.4

2.0

3.6

2.8

3.1

Health and Welfare System

4.0

3.5

3.8

3.0

3.3

3.2

3.5

Education information system

4.0

3.6

3.8

3.9

3.1

3.5

3.6

Enterprise support system

3.0

3.7

3.3

2.1

3.5

2.8

3.1

e-Custom system

4.0

4.2

4.1

2.8

3.8

3.3

3.7

National procurement system

4.0

4.2

4.1

3.3

3.7

3.5

3.8

Digital Signature system

5.0

4.8

4.9

3.7

3.8

3.7

4.3

National Integrated Computing Center

3.0

3.2

3.1

2.7

2.7

2.7

2.9

198

IT Portfolio Quadrant

V. Implementation Plan

Implementation p priorities p on the strategic g importance p of IT issues through g IT Portfolio Quadrant analysis y should be decided.

IT Portfolio evaluation Quadrant definition Quick Wins

H High

Nice to Have

Feasib bility of exec cution

III Leave for Now

Low

I

Strategic Initiatives • Must be invested because its strategic value and impact on management is high • Link with other processes is high and professional technology is required

Strategic Initiatives

IV

Low

• Huge impact on management because of its high strategic value • Preferential investment is needed because realization is easy and tangible results can be produced in a short period of time

Quick Wins

Nice to Have • Realization is easy and tangible results can be produced in a short period of time • Not urgent because the possibility of realizing a potential profit and its strategic value is low

II

Strategic importance

Leave for Now

High

199

• Realization is complicated and its strategic value is low • Can be excluded under limited resources

Implementation Priority

V. Implementation Plan

15 p priorities were derived from IT Portfolio Quadrant analysis. y

Execution task priority 5.0

High

Nice to Have Not urgent

Quick Wins Preferential investment needed

4.5

Fe easibility of e execution

Implementation tasks

G

4.0

N M

3.5

J

D

L

E

C

I 3.0

B F

K H

A

O 2.5

2.0

Low 1.5 1.5

Leave for Now Can be excluded 2.0

Low

Strategic Initiatives Strategic investment is needed 2.5

3.0

3.5

4.0

4.5

5.0

High

Strategic importance

200

G

National Identification

N

Digital Signature system

E

Judicial information system

D

e-Document system y

C

Electronic HR management system

B

Administrative information sharing system

M

National procurement system

L

e-Custom system

J

Education information system

I

Health and Welfare System

A

Local Gov. administrative info. System

F

National Accounting and Budget

H

Integrated Single portal for Citizen

K

Enterprise support system

O

National Integrated Computing Center

Step-wise Development Direction

V. Implementation Plan

The strategic g tasks have been divided into two different steps p of establishing g the basis for implementation p of effective and efficient e-Government, followed by expansion of citizen support services as well as enhancement of management efficiency.

Phase II

Phase

Phase I

Current e-Government Project Introduce citizen services and cumulate data • Partial establishment of base information such as resident information and criminal information • Provide information through institution portal • information-oriented service through corporate portal and national portal

Reinforce basis of e-Government for systematic implementation • Reinforce the basis of e-Government for systematic implementation through main bodies of implementation and management functions • Secure trust from general public through proactive PR and education infrastructure and collect requirements • Establish the mid and long-term project implementation basis with consistency • Establish common ground for eGovernment among institutions

Expand civil services with efficient ffi i t managementt off e-Government • Enhance efficiency in Informatization of core national administrative works • Reorganize administrative works of individual institutions and share information mutually • Develop a variety of e-Services for citizens as well as businesses • Secure and sustain nationwide consensus for implementation of eGovernment • Provide citizens with administrative convenience through integration of processes Phase 1 (2009~2011)

Phase 2 (2012~)

Time

201

Road Map

V. Implementation Plan

Action p plans depending p g on priority p y matrix analysis y by y task are as follows: base establishment 2009

Implementation p Tasks G2G

Digital Signature system

Infra

Ph hase I

Judicial information system

Electronic HR management system

2010

e-Custom system Education information system

F/S 8M F/S 12M G2G

F/S 12M F/S 12M F/S 12M

G2B

F/S 18M F/S 8M

G2C

Phase II

F/S 9M F/S 12M

G2G

F/S 12M

National Accounting and Budget Integrated Single portal for Citizen

G2C

Enterprise support system

G2B

F/S 12M F/S 9M

National Integrated Computing Center Infra

Go ov

Improve e-Government project management

2013

F/S 6M

Health and Welfare System Local Gov. administrative info. System

2012

F/S 12M

Administrative information sharing system National procurement system

2011

Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4

National Identification

e-Document system

expansion

F/S 12M Recommend

Revise laws and policies

202

Road Map - Detail(1/3)

V. Implementation Plan

A detailed roadmap p is structured with relevant laws,, policies p and systems y taken into account prior p to the establishment of individual systems 2009 Q1

Q2

2010 Q3

Q4

Q2

Q3

Q4

Q1

Q2

Q4

Implement informatization tasks

F/S

Digital Signature system

IImplement l t informatization tasks

F/S

Judicial information system

F/S

Implement iinformatization f ti ti ttasks k

Required to secure precedent technologies regarding Electronic Authentication

Implement informatization tasks F/S

(Test trial using electronic documents within institutions)

Electronic HR management system

F/S

Standardize HR administration process of central and local governments

Implement informatization tasks

Enforce information sharing among public institutions Enact information security procedural law

Law/System Organization/Policy

Q3

Select Fingerprint Information System, Electronic Card Issuance System

National Identification

e-Document system

Q1

2011

Add utilization of electronic documents to general administration procedural law Electronic signature law is required Set the guidelines regarding functional standardization, shared operation among institutions, security connection and standard electronic documents 203

Road Map - Detail(2/3)

V. Implementation Plan

A detailed roadmap p is structured with relevant laws,, policies p and systems y taken into account prior p to the establishment of individual systems 2010 Q3

Administrative information sharing system National procurement system e-Custom system y

Education information system Health and Welfare System

Law/System Organization/Policy

2011 Q4

Q1

Q2

2012 Q3

Q4

Q1

Q2

2013 Q3

Q4

Q1

Q2

Establish security standards and policies

Implement informatization tasks

F/S

Implement informatization tasks

F/S

Implement informatization tasks

F/S

F/S

Implement informatization tasks

F/S

Implement informatization tasks

Prepare several functions to facilitate public access, including call center Set policy to expand ICT education Implement electronic payment function for Electronic commerce Set up standard technology for linking diverse institutions/Systems

204

Required to secure educational facilities to train and educate personnel in education/welfare facilities

Road Map - Detail(3/3)

V. Implementation Plan

A detailed roadmap p is structured with relevant laws,, policies p and systems y taken into account prior p to the establishment of individual systems 2011 Q3

Local Gov. administrative info.

System National Accounting and Budget Integrated Single portal for Citizen

2012 Q4

Q1

Q2

2013 Q3

Q4

Q1

Q2

Implement informatization tasks

F/S

2014 Q3

Q1

Q2

Implement existing systems in local government offices

Implement informatization tasks

F/S

Implement informatization tasks

F/S

Enterprise support system

Implement informatization tasks

F/S

National Integrated Computing Center

F/S

Implement informatization tasks

Establish legal system that enables participation of legal representatives

Law/System Organization/Policy

Q4

Make a detail plan to establish and expand Pilot Standardize local administrative affairs Set up laws and regulations to enforce the use of systems

Set up Enterprise Architecture Set up ITIL for standard operation Establish standard technology for integration of portal Enact law designed to reinforce interconnection and collaboration among relevant institutions Secure funds and educational facilities to minimize the informatization gap among institutions 205