Northern Contact Centre Awards 2021: Awards Brochure

2021

Recognising and rewarding outstanding performance Ensure your teams are a part of this fantastic opportunity to be recognised for their outstanding performance and commitment.

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AWARDS 2021

Finalists’ TikTok challenge

Awards Resource Pack

August 2021

The Awards Journey The journey reflects a six-month period whereby your business can really get involved and embrace the experience of entering these Awards. This year we offer a multi-faceted approach to ensure that the whole business engages in their own unique journey from entries to finalists to winners!

Fabulous awards dinner and ceremony We’re back, and we’re live!

Thursday 14 October 2021

We return to the newly refurbished Midland Hotel in Manchester, on what will be an amazing evening as we celebrate not only our finalists and winners but also being back together again! The evening will be a glamorous black-tie event attended by more than 300 guests from high profile organisations across the North of England.

The ultimate keep sake— a coveted Finalists’ Certificate

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2021

Awards timetable May June

Awards Launch – Friday 14 May

July August

Entries closing date: Friday 30 July

September

Judging: Finalists virtual panel judging – 6,7, 8 September Contact Centre of the Year virtual judging – 13 & 14 September

October

Awards Dinner & Ceremony – Thursday 14 October 2021 The Midland Hotel, Manchester

Webinars – Thursday 17 June and Thursday 24 June A series of interactive ‘workshops’, with a month to go until the closing date we share with you hints and tips on how to prepare your entries for success. You will hear from previous winners and meet the judges giving you a real insight into how you can make the most of the opportunity.

Finalists’ TikTok Challenge.

Watch out for the mailers, which will explain all.

rd a w e r e t a im t l u e Th and reco gnitionll a r o f e c n ie r e p x e

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2021

Awards categories

31 categories to choose from providing flexibility to suit your individuals and teams.

Individual categories Think about entering those individuals who have excelled throughout the year. The individual category gives you the opportunity to recognise those individuals in the business who have made a real difference.

Ambassador of the Year

Trainer/Coach of the Year

Newcomer of the Year

Support Manager of the Year

Support Person of the Year

Contact Centre Manager of the Year

Sales Agent of the Year

Hero of the Year

Customer Service Agent of the Year

Apprentice of the Year

Team Leader/Supervisor of the Year

Team/Company categories Companies are made up of outstanding teams. Take this opportunity to celebrate the teams throughout the business.

People Development

Diversity & Inclusion

Support Team of the Year

Mental Health in the Workplace

Frontline Team of the Year

Best Recruitment & Retention Strategy

Customer Engagement People Engagement Performance & Quality Best Transformation Programme

Best Training Programme Best Agent Induction Programme Digital Team of the Year Contact Centre of the Year HEADLINE SPONSOR

2021

COVID-19 categories After a long Covid journey this category gives you the opportunity to recognise what your teams have been through and achieved during this period.

COVID-19 - Best Supporting Colleagues Programme COVID-19 - Best Supporting Customers Programme COVID-19 - Best Engagement, Health and Wellbeing Programme

COVID-19 - Best Leadership Support including Communications Programme COVID-19 - Best Homeworking Programme

Go to our website at www.callnorthwest.org.uk for full details about the categories and entry requirements.

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2021

2021

Entries now open Go to www.callnorthwest.org.uk

If you would like more details, please contact: Tracy Marsh, Event Manager E tracy@marshmarketing.co.uk T 07969 536 321 HEADLINE SPONSOR

2021