PEMAC Now | Winter 2023 Issue by PEMAC Asset Management Association of Canada

Adopting a Pragmatic Decision Intelligence Framework MainTrain Gathers the Global Asset Management Community Winter 2023

Magazine

Members in Action Highlighting the work and achievements of our members across Canada

Connect. Learn. Contribute.

Table of Contents

PRESIDENT’S MESSAGE

05 NEWLY RECOGNIZED PROFESSIONALS 06 MEMBERS IN ACTION 14 TECHNICAL LEADERSHIP COUNCIL

Jean-Pierre Pascoli President JP.Pascoli@pemac.org

17 CAPSTONE AWARD RECIPIENTS 26 ADVANCING PEMAC’S VOLUNTEER PROGRAM Members in Action

Professional Development in Maintenance Management

16 MainTrain 2024: Sets Sail for Saint John

Cindy Snedden Executive Director Executive.Director@pemac.org

Mbongeni Mtetwa PEMAC Marketing Specialist Marketing@pemac.org

21 Adopting a Pragmatic Decision Intelligence Framework

We do not assume any legal liability or responsibility for the accuracy, completeness or usefulness of any information, apparatus, technique or process disclosed herein.

pemac.org / PEMAC NOW / WINTER 2023

In September we held our annual MainTrain conference in Winnipeg, Manitoba. Not only was it an

President's Message Jean Pierre (J.P.) Pascoli

impressive 23rd edition of this time-tested event, but a special edition in that it was our first time in Winnipeg (and the province of Manitoba for that matter). It was also special in that we hosted international delegates from the GFMAM (Global Forum on Maintenance and Asset Management) and the WPiAM (World Partners in Asset Management). In the end, the conference was deemed a

Welcome to the 2023 Fall/Winter issue of our magazine PEMAC Now. As

great success in terms of the number of attendees and quality of presentations.

the calendar year comes to a close, there is much to reflect on in terms

As usual, MainTrain 2023 included an awards banquet were individual and organizations were

of what PEMAC and its members have accomplished.

honored for their outstanding accomplishments and for contributions within our community. We

Earlier this year, PEMAC announced the launch of the Maintenance

celebrated teams at Simcoe Muskoka Catholic District School Board, Capital Power’s York Energy

Strategy Development Certificate, which allows individuals who complete

Center, and Nunavut division of Agnico Eagle Mining Limited; as well as individuals like Sue

Modules 1 and 5 in the Maintenance Management Professional (MMP)

Lubell, Mike Crowell, Brian Sibley, and Chris O’Reilly. Finally, we had the opportunity to honour

program the opportunity to have this accomplishment recognized by a

the memory of the late Chris Murphy with the Sergio Guy award, with his wife and daughter in

certificate. Celebrating milestones such as this, on the journey toward

attendance to make the evening even more special. You can read more about the award winners

a full MMP designation, is a concept that was first introduced with the Maintenance Work

in this issue.

Management certificate last year, which recognizes those who’ve completed Modules 1 and 6.

As climate change and AI continue to dominate the headlines, the MainTrain committee astutely

Also, thanks to our partnership with Northern Lakes College we now have an on-demand version of

decided to have a panel on each of these topics at MainTrain. The take aways were clear. As

PEMAC's "Becoming an Asset Management Assessor" (CAMA) exam prep course, making CAMA

asset managers, we must now start to think about the impact of climate change on our assets and

prep accessible to anyone interested in pursuing CAMA certification.

as well as how the discipline of asset management might contribute to solutions. As new assets

In February we announced that the World Partners in Asset Management (WPiAM), a non-profit organization that has developed a Global Certification Scheme to provide a means for the global recognition of asset management competency, had assessed PEMAC’s education programs and determined that individuals who have completed all or part of PEMAC's Maintenance Management Professional (MMP) and Asset Management Professional (AMP) program will receive significant credit toward the knowledge requirements for CTAM, CPAM and CSAM Certifications. This is a testament to the strength of PEMAC’s educational offerings in maintenance and asset management.

and asset systems are designed, design criteria must evolve to the new realities of rising temperatures and frequent adverse weather conditions in general. The ‘100 Year Flood’-type probability models will likely need to change, as we have seen tremendous devastation resulting from floods and other recent extreme weather events. Most asset managers are managing assets currently in use and don’t have the luxury of re-design. They must re-evaluate how they manage their assets in this new operating context. Must assets be used or operated differently? Must

maintenance strategies change? Do asset life-cycles change (e.g., shorten), necessitating a review of long-term investment planning?

pemac.org / PEMAC NOW / WINTER 2023

President's Message Jean Pierre (J.P.) Pascoli As for AI, while it does bring cause for concern in terms of social impacts, for most asset managers AI is seen as something quite powerful for the optimization of the management of physical assets, be it in the design, build/construction, or operating and maintain phases of an asset’s life cycle. However, it is still early days. There is much to learn and understand about AI and other digital technologies that are enabling the larger digital transformation in organizations. As 2023 edition of the MainTrain conference came to an end, so started the planning of MainTrain

2024. We are excited to announce that once again the event will arrive in a new location of this great and sprawling country of ours, this time in Saint John, New Brunswick, home of PEMAC corporate member Irving Pulp & Paper who promise to make it an event to remember. It will undoubtedly be another great and important means for our members to connect, learn, and contribute. The conference will run from September 23 to 25, 2024. This is my last message to readers through this medium as my 3-year term as president of PEMAC comes to an end in December. It’s been an honour and pleasure to serve our members in this

capacity, a fitting end to a decade of volunteering and serving as a member of the board of directors, including two successive terms as Vice President. During this time there has been tremendous growth for PEMAC and I’ve had the opportunity to work with some excellent people. However, it is now time for someone else with a fresh set of eyes and ideas to have this wonderful opportunity to help lead such a great organization with so much potential.

pemac.org / PEMAC NOW / WINTER 2023

Congratulations! To these newly certified individuals!

Congratulations to individuals who recently received a Certificate of Achievement.

Christopher Dulude-Maher

Jeff Jansen

Maintenance Work Management Certificate

Christopher Mitride

Jessie Watkins

Amanda Bonomo

Cody Dodd

Jody Muldoon

Brandon Chevalier

Cody Kerr

Joel Prefontaine

Brianna Ladouceur

Dana Hudema

Kenny Arruda

Carmelle Smyth

Kathy Langton

Dana Nelson

Kushal Divekar

Carter Pisko

Daryel Brisebois

Dean Tomolak

David Beaudry

Laine Turner

Certified Asset Management Professional

Dwayne Opp

Ehsan Mousavian

Achour Lamouchi

Dana Hudema

Leeland Malkinson

Abdul Qayyum Sheikh

Ehsan Mousavian

Harry Schummer

Adam Cooke

Dana Nelson

Les Franssen

Gary Anger

Mathew Walden

Justin Brideau

Randy Mockerman

Manpreet Singh

Tara Munro

Maintenance Management Professional

Andrew Martin Benjamin Wells

David Beaudry Davy Veilleux

Mahadeo Sewdass Maria Violeta Padurean

Alan Cox Carlton Solas Conor Brennan

Marc Lapointe

Bobby Rochette

Dean Michaud

Mathieu Desjardins

Brad Antle

Deborah Wood

Maude Mercier

Oleg Komkov

Bradley Sherman

Douglas Taylor

Michael L Connors

Peter Locs

Brian Clarke

Gregory Mann

Salimraj (Raj)

Ramnarine Persaud

Brian Dunlop

Guillaume Brault

Gopalakrishnan

Richard Duffield

Brian Sibley

Guillaume Gauvin-Forest

Tarik Abderrahim

Charles Wootten

Jason Anderson

Wayne Gilbert

Chika Onwuchekwa

Jean-Christophe Patterson

Zachary Ray

Chris Marler

Jean-Philippe Grenier

Nicole Luft

Certified Technical Specialist in Asset Management Kishor Patil

Maintenance Strategy Development Certificate

New

Thang Tran Tom Dufton

Shawn McIntyre Shawn Ryan Thang Tran Tom Dufton Zachary Schummelketel

These professionals received their PEMAC recognition between June 16 and November 1, 2023. pemac.org / PEMAC NOW / WINTER 2023

Members in Action PEMAC stands at the forefront of enhancing and championing the practices of maintenance and asset management. PEMAC's core is its vibrant network of dedicated professionals who are steadily advancing this crucial sector. By offering their time as volunteers, contributing to committees, and spearheading research efforts, our members actively lend their knowledge and insights. This collective wisdom not only steers industry standards but also sways policy formation and sparks innovation. Energized to reconnect and exchange expertise, our various Chapters have hosted numerous events designed to bring PEMAC members and other interested parties together to connect, learn, and contribute. Continued on next page…

PEMAC Chapters Alberta President Dennis Heinzlmeir alberta@pemac.org Fort McMurray President Nayef Mahgoub fortmcmurray@pemac.org

GTA President Erika Mazza gta@pemac.org Nova Scotia President Martha Myers nova-scotia@pemac.org Quebec President Eric Martel quebec@pemac.org Winnipeg President Neil Abercrombie winnipeg@pemac.org

pemac.org / PEMAC NOW / WINTER 2023

Members in Action: Chapters PEMAC Fort McMurray Chapter On October 17, 2023, the Fort McMurray Chapter of PEMAC hosted a Professional Development and Networking event, attended by maintenance and asset management professionals from the Fort McMurray area. The event, provided a prime opportunity for learning and networking among local experts and enthusiasts. Highlights of the Event The central theme of the event was "Why Hydrogen in Canada - Alberta?" The presentation, delivered by Dr. Indika Arachchi, Chair of Power Engineering at the School of Trades and Technology, Keyano College, focused on the significant role hydrogen plays as a sustainable and efficient energy source. Insights on Hydrogen Economy: The presentation highlighted how Canada, and particularly Alberta, is poised to lead the way in developing a competitive hydrogen economy. Dr. Arachchi detailed how Canada's rich resources, technological expertise, and international relationships place it at an advantageous position. He emphasized that by 2050, Canada could see substantial economic benefits, a transformed oil and gas sector, and a reduction in emissions through hydrogen use. Alberta's Role As the largest hydrogen producer in Canada, Alberta has the resources, expertise, and technology necessary to quickly become a global supplier of clean, low-cost hydrogen.

Dr. Arachchi noted the potential of hydrogen as a major energy export, which could significantly fuel job creation, investment, and economic opportunities across the province. Keyano College’s Initiative A significant part of the discussion centered around Keyano College's initiative to start a research facility focused on hydrogen energy. This initiative aims to equip School of Trades graduates with the skills and knowledge necessary for the evolving energy landscape.

Inset: PEMAC’s Fort McMurray Chapter organized a presentation by Indika Arachchi, PhD, Chair – Power Engineering, School of Trades and Technology, Keyano College, on hydrogen creating a great opportunity to connect and learn about this essential service. Pictured above with Miyuki Schulz, Manager, Continuing Education & Extended Studies at Keyano College and member of the PEMAC’s GTA Chapter.

pemac.org / PEMAC NOW / WINTER 2023

Members in Action: Chapters … cont’d Fort Mac Chapter Networking and Learning In underscoring the importance of hydrogen energy in Canada's future and highlighting Alberta's pivotal role in this developing sector, the event served as a platform for both seasoned professionals and newcomers to the field to deepen their understanding of hydrogen energy’s potential and its implications for Canada and beyond.

GTA Chapter In October, PEMAC’s GTA Chapter had their first in-person event since November of 2021. The central topic of the session was "Take on Sustainability: How to Achieve Your Green Goals with the Help of CMMS (Computerized Maintenance Management System)." The interactive event aimed to provide attendees with practical knowledge and tools to align maintenance and asset management strategies with their management strategies with their organization’s sustainability goals. It emphasized how implementing CMMS can not only assist in achieving green targets but also ensure operational efficiency. Participants had the opportunity to gain actionable insights on integrating sustainability into their practices. The event served as a platform for sharing experiences, discussing challenges, and brainstorming solutions, facilitating a rich exchange of ideas among professionals.

Inset: (Top) Fernando Nájera, (Bottom) Sahaj Singh speak at the GTA Chapter Professional Development event.

pemac.org / PEMAC NOW / WINTER 2023

Members in Action: Global Meetings PEMAC’s MainTrain 2023 conference in Winnipeg, Manitoba benefited from the presence of representatives of the following GFMAM organizations: PEMAC (Canada), SMRP (USA), AMC (Australia), SAAMA (Southern Africa), JIPM (Japan), JAAM (Japan), IFRAMI (France), ABRAMAN (Brazil), the IAM (UK).

(Top) Nigel D’Souza, J.P. Pascoli, Bob Kazar, Johannes Coetzee, John Hardwick, Tsutomu Nakamura, Naoki Takesue, Vlad Bacalu (Bottom) Fumihiko Ozawa, Celso de Azevedo, Dave Daines, Cindy Snedden, Edmea Adell, Marcela Scalco, João Ricardo Lafraia, Richard Edwards

PEMAC hosted delegates from the World Partners in Asset Management (WPiAM) in Winnipeg in conjunction with the MainTrain conference. WPiAM representatives presented during the event, offering perspectives on maintenance, reliability and asset management from around the world.

Susan Lubell, PEMAC Asset Management Association of Canada (Canada), Bob Kazar, SMRP (United States), Dave Daines, Asset Management Council (Australia), Johannes Coetzee, Southern African Asset Management Association (SAAMA), Naoki Takesue, Japan Association of Asset Management (JAAM), João Ricardo Lafraia ABRAMAN (Brazil), John Hardwick, Asset Management Council (Australia)

pemac.org / PEMAC NOW / WINTER 2023

Members in Action: MainTrain Delegates at the MainTrain 2023 Conference (Top-left) Adam Dashney, Ryley Schentag John Wettlaufer, Evan Brinkman, J.P. Pascoli, Sridhar Ramakrishnan, Faisal Mahmud, Olayemi Akinola, Bradley Owen, Jon Hosegood

(Top-middle) Lisa Bigstone, Edith Mackenzie, Brad Onofrychuk, Jasmine Light, Amy Saitz, Susan Lubell, Monica Rowe, Glenn Mitchel (Bottom-left) Jeremy Pilkington, Jeremy Sylvain, Rachel Mitchell (Bottom-middle) Tanzeer Afzal, Haris Iqbal, Charlotte Perrin (Bottom-right) Kane Mosher, Erika Mazza

pemac.org / PEMAC NOW / WINTER 2023

Photo Credit: Erika Mazza

Members in Action: MainTrain

Inset: (Top left) James Reyes- Picknell facilitating discussion during the MRO Roundtable. (Top middle) Delegates network with exhibitors within the conference exhibit hall. (Top right) MainTrain delegates tour the MacDon facility in Winnipeg. (Bottom left) Sunil Vedula and Susan Lubell discuss the role of AI in maintenance at a panel during the MainTrain Conference. (Bottom middle) Delegates participate in a Q&A session during one of the insightful presentations.

pemac.org / PEMAC NOW / WINTER 2023

Members in Action: Spreading the Word

Left: PEMAC President and Director of Physical Asset Management & Reliability at Cameco, J.P. Pascoli speaks at the IAM North American Conference in Toronto. Top middle: Nicolle Guillen, PEMAC Education and Professional Development Manager connects with delegates at the IAM Conference. Top- right: Instructor Cliff Williams presented MMP Module 1 as a two-day workshop at the SMRP Conference in Orlando, Florida. Right: Cliff Williams and Nicolle Guillen with PEMAC’s SMRP Conference raffle winner Ronnie Hartzell (center).

pemac.org / PEMAC NOW / WINTER 2023

Encouraging Professional Development MMP Certification Recognition at Irving Mike Crowell, who served on the PEMAC Board of Directors from 2016 - 2022, sent along this photo of the most

recent

Maintenance

Management

Professional

(MMP) grads from Irving Forest Services. He wanted to share the story of what it has taken to celebrate the success of every one of the 40+ grads of the PEMAC MMP Program at Irving and to encourage other employers to consider a similar approach: I’m proud that among other things that we have been able to standardize across our pulp and paper division, we have set up this tradition. For every grad of the PEMAC MMP program I personally pick up their certificate, get it framed in a standard frame (the identical frame to my own certificate), and deliver it to them at a photo-shoot.

We recognize their achievement at the site’s monthly staff meeting which also helps to promote and influence others to enroll in the program. Looking ahead, Andrew Booker, who is with the pulp and paper division and is now serving on the PEMAC Board, will ensure this tradition continues for the next

Congratulations to the most recent Irving MMP grads Rick Baker, Stephane Fortin, Trevor Cook and Aaron Catch.

40 MMP Grads. pemac.org / PEMAC NOW / WINTER 2023

Technical Leadership Council PEMAC has long benefitted from the

regular basis as the “Technical Leadership

technical expertise of its members. Over

Council” to share major activities that their

the years, many teams of individuals have

various committees are working on and:

been convened to cooperate and offer input on the development and maintenance of

PEMAC

education

programs,

the

organization of the annual conference, the development and operation of the Awards program,

and

contributing

global

projects. In recent years the Board of

work and has been referring to it as the “Technical Leadership Council”. The Technical Leadership Council, as

mechanisms within each committee (or transversely and between committees) to

sound and based on a developing,

Competency Committee

Chair Maintenance Management

Chair Asset Management

Chair Competency

Board of Directors

Technical Leadership Council

shared understanding that evolves through healthy discussion and debate.

• to ensure that none of the teams are at

Chair CPD Programming

Chair Awards / Recognition

Chair Education

cross-purposes and

• to identify opportunities that they could

Awards Committee

Chapters

Education Committee

assist each other in their work.

PEMAC Members are encouraged to

not yet functioning, but significant steps

monitor the weekly newsletter for info on

have been made. Terms of reference have

opportunities to participate in the Technical

been outlined for “Awards”, “Education”

Leadership of the association. Roles are

and “Certification” committees and chairs

also posted on the “Volunteer

have been appointed to each of those

Opportunities” page available to logged-in

committees.

members here:

functioning, the Chairs would convene on a

AM Advisory Committee

ensure PEMAC content is technically

envisioned in the diagram to the right, is

The vision is that once all the teams are

MM Advisory Committee

• to oversee the development of

Directors has envisioned formalizing the organizational structure for this type of

Certification Assessment Panel

MainTrain Committee Editorial Board

Staff Executive Director

Shared Learning Other Staff

Admin Staff

pemac.org/members/volunteeropportunities

Structure of the Technical Leadership Council

pemac.org / PEMAC NOW / WINTER 2023

The MainTrain 2023 conference, concluded its impactful session in Winnipeg, Manitoba, from

September 11 to 13. The event was a convergence of

global

industry

leaders,

experts,

Connecting the Global Asset Management Community!

and

professionals in asset management, fostering a collaborative exchange,

environment networking

for and

knowledge professional

development. In the weeks preceding the conference, delegates

engaged in a series of pre-conference online presentations, setting the stage for the insightful main event. Intensive workshops, including the

Inset: Images from MainTrain 2023 Conference in Winnipeg, MB in September.

"Becoming

Assessor"

and

Certified

Asset

Management

"Maintenance

Management

The GFMAM reached a significant milestone, completing

the

3rd

draft

the

Management Landscape document – a global initiative involving over 250 asset management professionals,

which

are

PEMAC

educational experiences and pathways toward

CAMA

maintenance and asset management certification.

contributing 104 CAMA certified professionals.

The conference featured distinguished members

MainTrain 2023 was a testament to the

from international organizations like Global Forum

collective commitment to advancing the asset

on Maintenance and Asset Management (GFMAM)

management profession, and the anticipation is

and

high for the next gathering in 2024, where the

Asset

Management

from the MainTrain 2023 conference are available until January 1st, 2024. This is an

presentations and gain valuable insights from

Professional (MMP) Module 1," provided enriching

Partners

We are pleased to announce that recordings

excellent opportunity to access world-class

members. A highlight was the announcement of over 1928

World

Conference Proceedings

Asset

certificants

globally,

with

leading experts in asset management.

Canada Don't miss the chance to benefit from this wealth of knowledge—dive into the sessions

(WPiAM), sharing insights and updates on their

journey of excellence continues.

collective work to further the field of physical asset

Read the full conference recap on the PEMAC

management around the world.

website.

today and accelerate your professional growth ahead of the new year.

pemac.org / PEMAC NOW / WINTER 2023

MainTrain 2023 by the Numbers

pemac.org / PEMAC NOW / WINTER 2023

Recognizing Excellence in Capstone Projects MMP Capstone – Business Process Individuals who undertake the MMP program typically take one to two years to complete a series of eight courses. The Capstone projects developed range from business process improvements, to the replacement of a

financial sustainability, as well as a culture of continuous improvement, were significant drivers for the maintenance planner proposal. His project outlined a three-year project plan, that included a detailed work plan and defined payback period.

specific asset. PEMAC honours recipients within two categories of the MMP Capstone awards: the Business Process and the Technical Focus awards Brian Sibley, MMP & Maintenance Manager at the City of Saskatoon Water Treatment Plant, was the recipient of this year’s MMP Capstone Business Process Award. His project

titled:

“Maintenance

Workflow

Optimization

the

Workflow Planner” focused on a proposal to create a

Maintenance Management Professional (MMP) and Asset

maintenance planner position to improve maintenance

Management Professional (AMP) education programs,

workflow management of the water treatment plant.

demonstrated by outstanding Capstone projects. These

The comprehensive proposal included a plan that would

final projects provide an opportunity for participants to

not only ensure the correct people and processes were in

thoroughly apply their learning by developing a proposal

place, but also utilization of the city’s computerized

to address a real-world scenario.

maintenance management system (CMMS) to achieve

Each

year

PEMAC

recognizes

excellence

Course instructors in both programs refer the top projects

well-defined

results

from

improved

maintenance

to the PEMAC awards committee for consideration. This

management.

year PEMAC was pleased to award three Capstone

During his presentation of the project at MainTrain 2023,

Awards to outstanding recipients.

Brian shared that the city’s strategic goals of asset and

Inset: MMP Capstone – Business Process Award Winner Brian Sibley (center) receiving his trophy at the MainTrain 2023 Conference in Winnipeg.

Brian Sibley Maintenance Manager City of Saskatoon Water Treatment Plant MMP Capstone – Business Process pemac.org / PEMAC NOW / WINTER 2023

Recognizing Excellence in Capstone Projects MMP Capstone – Technical Focus The second MMP Capstone award is given to the outstanding MMP projects with a technical focus. The recipient of this year’s award is Chris O'Rielly, MMP & Maintenance Supervisor at Halliburton with his capstone project that focused on a “Service Truck Replacement” for

Halliburton Company. Halliburton Company is an American multinational corporation that is responsible for most of the world’s

that can be placed at the sites they are needed. This

During his presentation at MainTrain, Chris shared that

proposal not only meets the needs for parts on location,

he was given the opportunity to present his proposal

but it also creates a clean and organized work area to

within his organization, and that it has since been

complete onsite repairs.

approved. The organization has become to make the

This capstone project provides a clear proposal complete

change to Connex trailers. Not only has his organization

with financial justification for capital investments to

seen financial benefits with this project through improved

improve the maintenance and operational workflow on

efficiency and productivity, but that it has also led to

extremely

improvements in safety and morale.

asset-intensive,

and

challenging

mobile

pumping jobs.

hydraulic fracturing operations. Chris’ project focused on improvements at the Halliburton Clairmont facility in Alberta that

operates primarily as a well servicing

area focused on product enhancement stimulation well

fracturing. Chris has recognized that the use of service trucks for field support of the Halliburton Clairmont field operations has become costly, and no longer the ideal solution for the organization’s needs. His capstone project identified that the process for servicing many wells on a single pad

Chris O'Rielly, MMP

has changed the level of movement between sites, and

Maintenance Supervisor Haliburton

the need for mobile service trucks has declined. He has created a unique project that would replace the service trucks with adapted Connex stationary trailers,

MMP Capstone – Technical Focus pemac.org / PEMAC NOW / WINTER 2023

Recognizing Excellence in Capstone Projects Awards Gala

AMP Capstone The AMP Capstone Awards recognizes excellence in the

throughout all Metrolinx owned stations and contracted

On the evening of September 12th, 2023, the PEMAC

AMP program final capstone project. During the last

transit agencies.

MainTrain

Conference

course of this six-course program, participants apply the

In his project, Ashvin recommended a strategic asset

celebration

key concepts learned as they develop an Asset

management policy for these assets aligned with

Management Policy and Strategy for an organization as

PRESTO's strategic objectives.

well as the development and implementation of an Asset

strengths of the organization's asset management system

Management Plan for a particular class of assets.

and identified areas for improvement. In addition, he

This year’s AMP Capstone award recipient is Ashvin

tested the recommended policy by applying the concepts

Koarga,

to a major capital investment related to the organization's

CAMP

Manager

Asset

and

Order

He analyzed the

Management at Metrolinx – PRESTO. for his project that

core deliverables.

focused

“Ashvin’s Capstone clearly shows how the chosen asset

"Metrolinx's

Station

Fare

Transaction

Processor Asset Management Framework"

plays a role in meeting the organization’s objectives. The

Metrolinx, also operating as Go Transit, Up Express and

project demonstrates the risk around this asset – from the

Presto, is a Crown agency of the Government of Ontario

strategic and functional perspective, with well supported

that manages and integrates road and public transport in

analysis providing the means to defined priorities and

the Greater Toronto and Hamilton Area.

management options. It also discusses the need for the

Ashvin supports the PRESTO division that manages the

Ashvin shared part of his asset management journey

electronic payment system that eliminates the need for

during his MainTrain presentation, and how his continued

tickets, tokens, passes, and cash. His Capstone project

asset management learning journey has influenced the

focused on the Station Fare Transaction Processors

progress being made at his organization.

(SFTP) element of this payment system, that are

witnessed

talent

and

dedication

remarkable within

the

maintenance and asset management community. Hosted by Alan Cox, Chair of the PEMAC Awards Committee, the event showcased and honored individual and team contributions

both

maintenance

and

asset

management, illustrating the depth of expertise and commitment

within

the

PEMAC

community.

The

recipients, ranging from seasoned professionals to dynamic teams, demonstrate that the journey towards

excellence is an ongoing process, driven by passion, innovation,

and

unwavering

commitment

improvement.

Ashvin Koarga, CAMP Manager, Asset and Order Management Metrolinx - PRESTO

AMP Capstone

customer facing stand-alone assets strategically installed

pemac.org / PEMAC NOW / WINTER 2023

PEMAC Awards A recap & full list of winners can be found on the PEMAC website at pemac,org/2023-award-winners

Team

Individual Susan Lubell, MMP CAMA Principal Consultant Steppe Consulting Asset Management Leadership

Mike Crowell, MMP Director, Maintenance Irving Pulp and Paper

Simcoe Muskoka Catholic District School Board Maintenance Team of the Year (Large organization)

Capital Power Maintenance Team of the Year (Small organization)

Maintenance Management Leadership

Chris Murphy Posthumous

Agnico Eagle Mines Limited Asset Management Achievement

Sergio Guy Memorial

pemac.org / PEMAC NOW / WINTER 2023

Adopting a Pragmatic Decision Intelligence Framework By Paul Daoust, Founder of SCIO Asset Management Effective asset management hinges on the

From this evidence, we can infer two

underscoring

often

Leaders' deployment choices to allocate or

quality of decisions made throughout the

critical points. First, substantial value is at

unseen but impactful role. We get the

reallocate their vast and scarce resources

organization. Decisions play a pivotal role in

stake due to suboptimal decision-making,

results we deserve, different from what we

are

ISO 5500X standards, and the GFMAM Asset

leading to significant value leakage

want. Every organization operates with

management performance effectiveness.

Second, more than goal setting is required.

people,

For

organizations must infuse more structure

What sets asset-intensive organizations

management best practices, a clear and

and

apart

non-asset-intensive

intentional decision intelligence framework is

Management Landscape, but the question remains — how much do decisions truly impact outcomes?

rigour

into

their

decision-making

decision-making's

processes,

from

and

technology.

central

operational

organizations

aspiring

and

asset

decision

Research from the Harvard Business Review

processes to achieve desired results. The

organizations is the application of those

crucial. Data and analytics, while essential,

(HBR), the Society of Decision Professionals

disparity in value delivered between top

essentials through their assets to deliver

are insufficient on their own. The synergy of

(SDP), and the Product Development and

and average performers is vast,

value. How is that done?

people,

Management

Association

(PDMA)

decision

processes,

technology,

management

and

framework

a is

demonstrates the significant impact decision-

necessary to extract maximum value from

making has on organizational effectiveness in

assets. Decisions act as the connective

delivering business results.

tissue that binds everything together. There are key principles involved in a best decision intelligence practice. The organization must emphasize the most important decision you make is how you make your decisions. Adopting a decision intelligence framework is the one decision that launches a thousand more quality decisions.

Decision Intelligence Framework

Study and survey results on leadership decision-making pemac.org / PEMAC NOW / WINTER 2023

Adopting a Pragmatic Decision Intelligence Framework Subscribe to the DIKDAR principle (Data > Information > Knowledge > Decisions > Action > Results) but apply the principle backwards, as RADKID. Start with the desired results, then centre on the decisions required to achieve those goals and solve for the requisite knowledge, information/ analytics and valuable data. Building and implementing a functional

decision intelligence framework involves eight key elements contributing to quality decisions and consistent positive outcomes:

Value Framework Operations and asset management is about the pursuit of value. What exactly does that look

like in your organization? And what is the priority? There’s financial value from production and revenue sales, service cost and cost of goods sold. There’s non-financial value regarding safety and environmental performance, customer service, reputation to stakeholders, and social responsibility. Your mileage on labels may vary, but a shared understanding of what the organization truly values in pursuing business results should be shared.

Decisions bridge the application of resources on assets to deliver value.

THE MOST IMPORTANT DECISION YOU WILL MAKE

IS HOW YOU WILL MAKE YOUR DECISIONS. DIKDAR Principle: Data > Information > Knowledge > Decision > Action > Results

pemac.org / PEMAC NOW / WINTER 2023

Adopting a Pragmatic Decision Intelligence Framework Fortunately,

A3 PSDM Canvas

finite

number

known

important decision types are to be made, as There are many problem-solving and decision-

identified

making methods available. I prefer the A3

the

Landscape’s

asset

management subjects. We should codify

method, a lean technique developed by

those limited decision types and offer a

Toyota and named for the paper size,

canvas with the who, what, when, where, why,

because it all fits on one sheet of 11” x 17”

how, and how much to enable the best

paper. This method is universal in handling

decision possible at every opportunity.

any problem regardless of its complexity. It forces users to be very clear and concise

Frames & Models

while not skipping any steps in problem-

We can take those crucial decisions and offer

solving

canvas

problem frames and solution models tailored

provides structure while allowing the users to

to each decision type. This template assures

be creative in delivering content to ensure a

the proper rigour is applied for the situation

quality decision is made, assisted by a prompt

inputs, analysis, and evaluation with the best

wizard to guide the right questions within each

available

step. Decision Identification — What are the

experiential judgment-based knowledge of

crucial decisions in operations and asset

several creative solution alternatives against

management, and how are they identified?

multiple value objectives. This approach also

decision-making.

The

You can’t decide if it’s not apparent a decision

should be made. A systematic questioning approach helps the organization uncover problems worth solving, which, with decisions,

A systematic questioning approach helps the organization uncover problems worth solving, which, with decisions, become solutions worth implementing.

evidence-based

data

and

characterizes uncertainties and assesses the value of information to reduce uncertainty and increase confidence where it is feasible and worth doing.

become solutions worth implementing.

pemac.org / PEMAC NOW / WINTER 2023

Adopting a Pragmatic Decision Intelligence Framework improve their personal and organizational decision-making track

The framework can be operationalized with modest coaching and

records.

facilitating to expand the practice to additional decision types

Applied Learning

across the enterprise.

head. We also make it with our heart, which means alignment with goals, objectives and strategies while considering our ability

After implementing the decision, assess whether a quality

to execute and the organization’s willingness to adapt to any

decision was made and if the expected outcome was achieved.

necessary change. Finally, while we apply the requisite decision

You can have poor decisions with good or bad outcomes, just as

structure and rigour, we can’t ignore the decision-maker's gut

you can have good or bad outcomes with good decisions. Did the

instinct or intuition if we challenge its sources and seek to

inputs, analysis and evaluations pan out within confidence

minimize undue biases and blind spots.

intervals? Was the decision and change accepted? Were the

Decision-Action-Results Tracking

action plans executed? What can we learn and apply to the next

Head, Heart, & Gut We don’t make all our decisions with cold, hard logic, only the

execution, objective KPIs, and value delivered over time to

with previous investments in data quality management and analytics from our digital transformations. Most organizations already have what is required to get started; the decision intelligence framework amplifies the capability potential of your organization’s people, processes, and technologies to manage its assets better. With the foundational decision intelligence framework firmly in

set of decisions? How do we share across the organization? Once made, the decision and rationale should be articulated to all stakeholders by tracking action plans and measures for work

The modest investment has incredible ROI potential, particularly

What does it take to implement the decision intelligence

framework? The practice includes the following:

place, there’s an opportunity to extend to other critical decisionintensive operational business practices such as operations strategy

deployment,

operational

risk

management,

asset

determine if the results meet expectations.

1. Playbook as a distilled business process

condition management, asset performance management and

Competent Team

2. Training to develop decision-making competencies enhanced

asset investment planning.

by 1:1 coaching Applying a RAPID model (Recommend, Agree, Perform, Input, Decide) provides clear transparency on decision accountabilities

3. Software tool as a decision management platform and registry

and reduces ambiguity.

4. Facilitation services in group settings

Problem-solvers must be capable of utilizing suitable frames and

Implementing the decision intelligence framework for a few key

models to perform and be calibrated to incorporate uncertainty

decision types takes less than twelve weeks. This significantly

into their assessments. Decision-makers must be able to assess

boosts

the problem-solving and the requisite authority and control to

practitioners and decision-making leaders.

the

organization’s

capability

for

Continued on next page…

problem-solving

direct solution resources. All personnel should develop and

pemac.org / PEMAC NOW / WINTER 2023

Adopting a Pragmatic Decision Intelligence Framework Organizations seeking high operations and asset management performance will adopt this practical decision intelligence framework as a best practice to leverage improved decision-making to create more value by reducing that wicked villain, value leakage. The key to operational excellence results is more better decisions.

Paul Daoust, with over 25 years of experience in asset management and operational excellence in the energy sector, is the founder of Scio Asset Management Inc. He is dedicated to combating mediocrity through learning, coaching, advising, and consulting services, focusing on enterprise operational management framework solutions. Paul is a member of PEMAC as well as a leading Canadian and international advocate

Typical Decision Intelligence Framework Implementation Plan

for asset management in global communities.

pemac.org / PEMAC NOW / WINTER 2023

Advancing PEMAC’s Volunteer Program PEMAC is a member-driven organization

develop new leaders for PEMAC initiatives,

composed of professionals in the areas of

improve workflow, more evenly distribute

reliability,

asset

workload, and create a consistent and

management; it is a thought leader in these

cogent structure to document, support,

areas and that is the case due to the

retain and recognize the voluntary work

dedication

being done by members in support of

maintenance

and

commitment

and

members

• Master Data project • MMP Course Update projects • MoU and RFP Development Teams • Nominations Committee • PEMAC Awards Committee • PEMAC Competency Committee, and

volunteering their time to contribute to the

PEMAC.

advancement of the knowledge base- and

PEMAC formalized its volunteer program in

services-of the association.

the summer of 2022 based largely on input

PEMAC’s volunteers operated informally for

from existing volunteers, and within the

many years until it became evident that a

year, engaged over 100 volunteers who

formal program could benefit the association.

fulfilled over 120 volunteer positions on

PEMAC’s leaders recognized the need for a

over 30 PEMAC initiatives which include,

With

formal volunteer structure that would facilitate

• AMP

engaged volunteers, PEMAC not only

the systematic advancement of its strategic goals and objectives relating to building the capacity of the association, and broadening

Program

Design

and

Course

Update projects

• Asset Management for the Public Sector Committee

Certification Assessment Panel

• PEMAC Education Committee • Shared Learning Library Team (includes PEMAC Webcasters)

its initiatives. Every member contribution by a volunteer at PEMAC not only represents personal

and

professional

development

opportunities for members, it also furthers the association’s capacity to deliver value and achieve excellence in Canada and beyond.

International Volunteer Day 2023 Every

year,

December

International

Volunteer

occasion

pay

5th

Day

tribute

marks

(IVD),

volunteers

worldwide and to recognize the value of this

unprecedented

number

welcomed many new members into its community of active members, it also

volunteerism

advancing

peace

and

development. This year, we mark IVD by recognizing the power of collective action: if everyone did.

allowed the association to more effectively document, track and ultimately, achieve its

engagement of the membership by tracking and documenting of the number of volunteers

• GFMAM and WPiAM representatives

own strategic goals and objectives. It is

If everyone volunteered, the world would be

actually engaged in PEMAC initiatives as well

• GFMAM Asset Management Landscape

work that could only be realized by the

a better place.

Imagine more than eight

ongoing

billion

volunteering.

as the number of volunteer hours being

contributed by those volunteers. Even more, this volunteer structure could further enhance the capacity of the organization to identify and

Revision project

• Initiative Development • MainTrain Committee

engagement

dedicated,

committed and skilled volunteers. PEMAC

Limitless

possibilities for sustainable development –

takes every chance to be grateful for the many hours of time and effort given to

pemac.org / PEMAC NOW / WINTER 2023

Advancing PEMAC’s Volunteer Program food

and

education

for

everyone,

clean

environment and good health, inclusive and peaceful societies, and more. Volunteerism resource

for

enormous

social,

renewable

economic

and

environmental problem-solving throughout the world. As the world faces mounting challenges, volunteers are often the first to help. A network of diverse professionals addressing some of Canada's most important and costly issues by volunteering to generate pro-active, low-cost

solutions

maintenance

and

improve asset

reliability,

management

processes facing Canadian infrastructure and by doing so, enhance the lives of individuals, organizations and the communities they serve.

The Canadian Volunteer Landscape. Source: ILOSTATS.

Proudly on International Volunteer Day, we

engage in PEMAC initiatives drive the

innovative

recognize and celebrate the PEMAC volunteers

association's profession-influencing efforts to

ultimately impact the well-being of the public.

and

who dedicate their time and effort to position

enhance

You can make a difference. Just ask yourself,

reading our Volunteer Engagement Primer.

PEMAC as a leader in Asset Management in

organizations that seek

Canada and the world and we ask others to

associated with poor Maintenance and Asset

consider,

'What

everyone

did?’

The

professionals

and

turn

to lower costs

and

effective

solutions

that

To learn more about joining our proud, active engaged

volunteer

community

'What if I did?'

Management by collectively generating

contributions made by members who

pemac.org / PEMAC NOW / WINTER 2023

PEMAC Now Magazine Calls for Editor-in-Chief A Unique Opportunity to Elevate Maintenance and Asset Management PEMAC Now, is on the lookout for an Editor-

Your work will not only disseminate knowledge

in-Chief.

but also inspire collaboration, applied learning,

This

opportunity

for

Join Us in This Exciting Journey If you believe in the power of maintenance

professionals within the maintenance and

and leadership across the sector.

asset management community to contribute

Indirectly Impacting Communities

skills and experience to champion these

The role goes beyond managing a magazine.

fields, we invite you to join us. As the Editor-

It's about understanding how well-maintained

in-Chief of PEMAC Now, you will not only

and efficiently managed assets can lead to

oversee the creation of compelling content

Maintenance and asset management play a

safer, more sustainable, and prosperous

but also shape the conversation around

critical yet often understated role in the

communities. Whether it's through spotlighting

these vital sectors in Canada.

sustainability and efficiency of industries and

industry best practices or sharing expert

public services. As the new Editor-in-Chief of

insights, your editorial direction can play a part

PEMAC Now, you will have the unique

in driving positive change throughout Canada.

and asset management and want to use your

significantly to the field and indirectly impact communities across Canada.

A Platform to Showcase Importance

opportunity to bring these crucial topics into

Interested candidates are encouraged to learn more about this unique opportunity and how to apply by visiting Volunteer Central

PEMAC's

website:

pemac.org/volunteer

Who We Are Looking For

the spotlight. Your vision and leadership will help

highlight

transformative

innovative ideas,

and

practices, the

latest

developments that shape our world.

We seek a professional with a background in maintenance, reliability, or asset management, combined with editorial experience. Your

Photo Credit: Pixabay

passion for the field, coupled with a knack for

Contribute to PEMAC's Mission

storytelling and team leadership, will be key in

PEMAC, as an association, is dedicated to

driving PEMAC Now forward. This role is a

enabling excellence in maintenance, reliability,

volunteer

and asset management. By stepping into the

satisfaction and professional growth while

role of Editor-in-Chief, you will be directly

making a tangible difference in our industry.

position,

offering

immense

contributing to this mission.

pemac.org / PEMAC NOW / WINTER 2023

Connect. Learn. Contribute.