Supply Chain Insights | Issue Twelve

Welcome

About The Magazine

Published quarterly to a circulation of 20,000 + industry professionals across Australia, New Zealand and the wider Asia-Pacific region, Supply Chain Insights Magazine is focused on helping you solve the complexities of today's supply chain. The digital magazine highlights the latest trends, operational strategies, technology advancements and best practice within the supply chain and logistics industry.

Welcome to Supply Chain Insights Magazineyour primary source of industry news, focused on innovation, technology and knowledge-sharing in the logistics sector.

In this edition, we explore the future of smart warehousing and how automation, AI, and innovation are transforming supply chain operations. Supply Chain Insights Features Editor, Mel Stark, examines the industry’s shift toward AI-driven predictive modelling, digital twins, and automation, with insights from experts on how these technologies enhance resilience and efficiency. We also examine how APAC firms are adapting supply chains to geopolitical risks, the key procurement trends shaping 2025, and how logistics is redefining customer

loyalty. This edition explores SOTI’s research on the rapid rise of social commerce, Pattern’s insights into shifting marketplace dynamics in Australia, and Toll Group’s A$100M healthcare expansion across Asia Pacific. Plus, we highlight how NZ Safety Blackwoods has cut its annual cycle count time by 50% with Manhattan, enhancing inventory visibility and warehouse efficiency as it prepares for a major distribution centre consolidation.

We hope you enjoy this edition and look forward to your feedback!

For more information or story suggestions, please contact: editor@supplychain-insights.media

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News & Insights

Zebra Technologies Enhances Aurora Machine Vision Software with Deep Learning

Zebra Technologies, a leading digital solution provider enabling businesses to intelligently connect data, assets, and people, announced a series of advanced AI features enhancing its Aurora machine vision software to provide deep learning capabilities for complex visual inspection use cases.

The suite is specifically designed for machine and line builders and engineers, programmers and data scientists in the automotive, electronics and semiconductor, food and beverage and packaging industries.

Aurora Design Assistant™

Zebra’s Aurora Design Assistant integrated development environment lets users create applications by constructing and configuring flowcharts instead of writing traditional program code. Users can design a web-based human-machine interface (HMI) for the applications and comes with deep learning object detection and the latest version of the Aurora Imaging Copilot companion application.

Aurora Vision Studio™

Aurora Vision Studio lets users create, integrate, and monitor powerful machine vision applications. Its advanced and hardware-agnostic software provides an intuitive graphical environment for the creation of vision applications without the

need to write a single line of code and has a comprehensive set of over 3,000 proven and ready-to-use filters for designing customised solutions.

Aurora Imaging Library™

Zebra’s Aurora Imaging Library software development kit is for experienced programmers coding vision applications in C++, C# and Python. It includes a broad

collection of tools for processing and analysing 2D images and 3D data using traditional rules-based methods as well as those based on deep learning. It includes anomaly detection tools using deep learning for defect detection and assembly verification tasks where the aim is to find abnormalities. ●

To find out more, click here.

APAC Logistics Rents Slow Sharply to 0.2%, Down From 7.0% in 2023: Knight Frank

Knight Frank, a leading global real estate consultancy, has released its Asia-Pacific H2 2024 Logistics Highlights report, revealing a sector at a crossroads amid geopolitical uncertainties and evolving market dynamics.

While 14 of 17 tracked cities recorded stable or increasing rents year on year in H2 2024, the report unveils a stark contrast in regional performance. Overall rent growth for logistics spaces in Asia-Pacific slowed to just 0.2% in 2024, down sharply from 7% in 2023 and 2% in the first half of 2024.

This deceleration, however, masks significant market variations across the region. Markets in the Chinese mainland face headwinds, with Beijing and Shanghai experiencing 14% to 15% rent plunges due to a substantial development pipeline, which is

expected to reach over 4 million sqm. The considerable development pipeline will lift vacancy rates in both cities to nearly 30% in 2025, exerting considerable downward pressure on rents.

In contrast, Melbourne emerged as a top performer with 6.7% growth, driven by land scarcity in key submarkets. Southeast Asian markets show resilience, with Greater Kuala Lumpur leading half-yearly rental growth of 5% as the completion of higher-quality industrial properties lifted rents.

Looking ahead, the potential for increased tariffs under a second Trump administration could accelerate the realignment of global supply chains, both within Asia-Pacific and between regions.

“As the world braces for Trump 2.0, the realignment of supply chains is likely to gather pace in response to planned tariff increases. China-plus strategies, consequently, are expected to take on added urgency as manufacturers focus on further diversifying bases in Southeast Asia and India, strategically leveraging these locations to friend shore operations. Occupiers will have to tread a strategic tightrope, focusing on cost management while selectively evaluating their logistics footprint. This emphasises logistics hubs that are well-connected to major trade routes. The evolving geopolitical

landscape and preference for modernised distribution facilities are expected to continually drive demand for well-located, efficient prime logistics spaces in the region,” said Tim Armstrong, Global Head of Occupier Strategy and Solutions, Knight Frank.

The Asia-Pacific logistics sector is expected to maintain a delicate balance in 2025 despite market fluctuations. Occupiers will likely focus on optimising their existing footprints and working through excess capacity, which should help stabilise demand-supply dynamics.

Prime logistics spaces are anticipated to see continued healthy demand, with leasing volumes keeping pace with new supply.

As a result, regional vacancy rates are forecast to remain largely stable, supporting moderate rent growth of up to 2%. ●

Manhattan Associates Introduces Game-Changing Enhancements for Retailers

Manhattan Associates (NASDAQ: MANH) today unveiled the latest advancements in its industry-leading platforms, Manhattan Active Omni and Manhattan Active Supply Chain. These updates deliver transformative capabilities to enhance customer experience, streamline supply chain operations, and drive retailer success across all channels.

The latest enhancements to Manhattan Active Maven accelerate customer issue resolution with advanced chatbot capabilities. "Retailers can now resolve issues like

damaged, mis-shipped, or lost items faster than ever, handle price match inquiries and pickup questions with ease, and customise chatbot permissions while tracking usage in a simple dashboard," explained Raghav Sibal, Managing Director for Australia & New Zealand at Manhattan Associates. "These enhancements make customer support more seamless, improving satisfaction while easing the workload on service teams."

Manhattan Active Omni also upgrades Digital Self-Service capabilities, allowing customers to independently manage their orders and returns with ease. New features include the ability to update shipping addresses and methods for exchanges directly within the platform, simplified return management through plain-language policies automatically converted into actionable code, and automatic refund recalculations for variances to ensure transparent and accurate transactions.

These advancements eliminate common friction points, empowering customers to resolve issues independently while ensuring a consistent and positive experience.

Beyond these key enhancements, the

new release also delivers a range of updates across Point of Sale, Order Management, Customer Service & Engagement, and Store Inventory & Fulfillment. These include improved delivery date estimates, expanded store associate tools, advanced carrier selection, and enhanced RFID capabilities, providing retailers with a comprehensive toolkit to meet diverse operational challenges.

“With the release, we continue to prioritise innovative solutions that meet the evolving demands of today’s digital-first retail environment,” explained Sibal. “Our updates to Manhattan Active Maven and Digital Self-Service are designed to deliver faster resolutions, greater control, and exceptional customer satisfaction.”

As retailers navigate increasing consumer expectations, the enhancements in Manhattan Active Omni have been designed to provide the tools necessary for retailers to succeed in a competitive marketplace. ●

For

Coles Starts Construction on Third Mega Automated Distribution Centre

Coles Group has begun construction of its next new Automated Distribution Centre (ADC) in Truganina.

The milestone, in December last year, followed the opening of ADCs in Redbank, Queensland and in Kemps Creek, New South Wales. It will deliver full automation of Coles’ ambient distribution centre network across the eastern seaboard of Australia.

The Victorian ADC is expected to service all stores in Victoria and Tasmania and will also integrate into Coles’ existing supply chain in South Australia and Western Australia, enabling improved availability for our customers in those states.

“This new automated distribution centre in Victoria will complement our existing sites in Queensland and New South Wales, enabling us to drive productivity and further capitalize on the advantages of worldleading automation technology,” Coles Group CEO Leah Weckert said.

TMX Transform is partnering with Charter Hall, WITRON Group, and Qanstruct to deliver the facility, with TMX providing endto-end project management.

The $880M facility is expected to go live in 2029. ●

AGVs and Forklifts: The Perfect Partnership for Smarter, Safer Warehouses

In today’s fast-paced logistics landscape, modern warehouses are embracing automation to overcome labour shortages, boost efficiency, and enhance safety. Automated Guided Vehicles (AGVs) are rapidly becoming indispensable in these environments, seamlessly complementing human-operated forklifts to create a balanced, high-performance system.

The Rise of AGVs

Complementing Forklift Operations

Despite the impressive capabilities of AGVs, human-operated forklifts remain vital for tasks requiring on-the-spot decisionmaking and adaptability. Forklift operators excel in complex environments, handling irregular storage conditions and unexpected challenges with nuanced judgment. When AGVs take on the repetitive, predictable tasks such as transporting standard pallets, skilled forklift drivers are freed to focus on more intricate assignments. This division of labour not only minimises downtime but

AGVs are programmed vehicles that follow predetermined or dynamically set routes to transport goods within a facility. Traditionally, they were used solely for moving heavy loads like pallets, but technological advances have blurred the lines between AGVs and Autonomous Mobile Robots (AMRs). Today, some AMRs can handle heavier loads, while AGVs continue to deliver predictable, efficient pallet movements. Their ability to operate 24 hours a day, seven days a week makes them especially valuable in multishift operations where reducing labour costs and maximising uptime are crucial.

also ensures that the strengths of both automated and manual systems are fully leveraged.

Key Benefits of a Hybrid Approach

The integration of AGVs with traditional forklifts offers several strategic advantages:

• Continuous Operation and Rapid ROI: AGVs work around the clock without the need for breaks, making them ideal for facilities that operate multiple shifts. Their ability to perform repetitive tasks consistently often results in a return on investment within just two to three years, which is especially beneficial for companies facing tight labour markets and high operational costs.

• Enhanced Efficiency and Accuracy: By following precise, programmed routes, AGVs maintain consistent throughput and reduce errors. This precision not only minimises product damage and misplacements but also improves overall operational flow, ensuring that every pallet is moved exactly where it needs to be.

• Safety in Challenging Conditions: AGVs are engineered to thrive in environments that may be unsuitable for human workers. In extreme conditions such as cold storage or hazardous areas, these vehicles can operate safely and reliably, thereby reducing risks to human staff.

• Space Optimisation: Equipped with advanced sensors and navigation software, AGVs can manoeuvre through tight spaces with greater accuracy than traditional forklifts. This efficient use of space is particularly advantageous in urban distribution centres where floor area is limited and expensive.

Looking Ahead

Integrating AGVs with forklifts marks a strategic shift in warehouse operations, harnessing the strengths of automated systems and human expertise to create safer, smarter, and more efficient facilities. As global supply chains face mounting pressures from increased demand and shrinking margins, companies that adopt this united approach gain a competitive edge by transforming their warehouses into more productive and significantly safer environments for employees. ●

For more information about AGVs, click here.

Toll Group Invest A$100 million in Healthcare Services Across Asia Pacific

WRITTEN BY MICHAEL DYSON, VP FOR SALES, APAC AT SOTI

Toll Group is further investing more than A$100 million in the healthcare sector across the Asia Pacific region. This investment will grow supply chain capabilities and assets and provide scalability for customers across the region.

Key initiatives include the construction of several specialist healthcare facilities, with a state-ofthe-art centre in Melbourne for CSL Seqirus, and a new facility in Richlands Queensland for vaccine distribution. Additionally, Toll is set to open a facility in Hazelmere, Western Australia by mid-2025.

Toll’s Chief Enterprise Services Officer, Ms. Anna Green, emphasised the economic benefits of this investment.

“We anticipate this investment will generate hundreds of new jobs in Australia and Asia. In Australia, around 130 healthcare jobs have been added to Toll’s existing 6,000-plus strong workforce, which is expected to grow as further investments in property and technologies are made. This initiative will not only enhance our supply chain capabilities but also strengthen local economies by boosting digital and healthcare skills,” Ms. Green said.

Growing demand for healthcare services is fuelling Toll’s expansion in Southeast Asia, with the upgrade of its flagship, multimillion-dollar facility, Toll City, located in Tuas, Singapore. This one million square feet facility

currently supports more than 100 customers with their specialised warehouse and transport needs. The expansion at Toll City, along with the construction of a new site in Port Klang, Malaysia, will add another 246,000 square feet of warehouse space.

"Toll is well positioned to partner with Australian businesses as they enter and grow in Southeast Asia. Our enhanced supply chain network and capacity will give Australian exporters access to a strategic hub in Southeast Asia, and proximity to Toll’s networks in key growth markets like Malaysia, Indonesia, and India. This will also serve as a potential springboard to the significant mature consumer markets of North America and Europe," Ms Green said.

Toll Group’s Head of Healthcare Vertical, Ms. Sugantha Natarajan, noted that the investment creates a seamless network for businesses moving products across the region.

“Companies partnering with Toll can leverage our extensive multi-modal network, cold chain storage, delivery services, and solutions for hospitals, healthcare providers, and patients. Our existing healthcare facilities in China and India further strengthen this strategic network for faster, more reliable, and efficient transportation and storage solutions.” Ms. Natarajan said.

2025 marks 25 years since Toll Group entered Asia. Now with a team of 5,000, this region is vital to Toll’s growth.

"Southeast Asia's economic growth projections are compelling, and the region remains key to Toll's ambitions."

“We've invested heavily in infrastructure and innovation with plans to invest an additional $400 million over the next three years, to establish new warehouses, offices, and facilities," Ms. Green said.

Ms. Green noted that Toll’s commitment to sustainability will help guide Toll’s growth agenda.

“We assist our customers with their decarbonisation efforts by transporting their products with electric and low emissions heavy vehicles and storing them in energy-efficient specialist facilities.”

Toll recently announced the acceleration of its decarbonisation goals through investments in battery electric heavy vehicles across Australia, made possible in part with support from the Australian Renewable Energy Agency. The company also revealed a $200 million upgrade to its Australian fleet with fuel-efficient vehicles, projected to reduce emissions by approximately 5-10 per cent.

"Similar initiatives are underway in regions across Asia, including Singapore and Malaysia, to support Healthcare customers in their sustainability efforts," Ms. Green added. ●

As New Zealand Safety Blackwoods prepares to consolidate its three Aucklandbased DCs into a single, state-of-the-art distribution centre by 2026, Manhattan SCALE will be instrumental in preparing both its new automated infrastructure and the workforce for the transition, ensuring a smoother changeover and readiness for the enhanced

“The shift to a consolidated, automated DC will allow us to fulfill customer orders faster and more accurately, with orders potentially arriving in a single shipment instead of multiple deliveries from separate locations. With SCALE, we are building a foundation that will support our strategic

growth and ensure that our operations remain agile and efficient,” Mason added.

“NZ Safety Blackwoods is a fantastic example of how leveraging advanced warehouse management technology can unlock new levels of operational efficiency and accuracy,” said Raghav Sibal, Australia-New Zealand managing director of Manhattan Associates. “We’re proud to support its journey as the team modernises operations and prepares for future growth through automation.” ● ●

For more information, click here.

Making Modern Warehousing a Reality

Continuously shifting customer expectations and increasing regulatory requirements make it even more challenging for warehouse leaders to achieve the perfect order. In this environment, successful delivery and profitability demand significant warehouse transformations. As the pace of change accelerates, warehouses must evolve rapidly to stay competitive, requiring investment in both technology and workforce training.

Market Watch

The road to maximising productivity and profitability in warehousing involves tackling challenges and seizing opportunities. Optimal use of space, labour,

and technology are key, as are effective inventory management and data analytics. Incorporating automation tools and artificial intelligence also plays a vital role in improving operational efficiency. Adapting to changing consumer expectations and industry norms is crucial for maintaining a competitive edge. Overall, a strategic, holistic approach is essential for success. It is no longer just about fulfilling orders; it’s about anticipating needs and creating a seamless, real-time experience for customers.

The Unstoppable Rise of Ecommerce: A Paradigm Shift in the Global Marketplace

In today’s rapidly evolving business landscape, the impact of ecommerce is undeniable. From manufacturers to retailers, transportation and logistics providers, and wholesale distribution firms, every sector is experiencing the profound effects of this digital revolution. Ecommerce has become a global phenomenon, reshaping the way we purchase almost everything.

With analysts projecting an astounding 300% growth from 2022 to 2028, where the global ecommerce market is expected to reach a staggering $58.74 trillion, it is evident that these realities are propelling us into a whole new world of possibilities.

What does this mean for warehouses? As ecommerce continues to evolve, warehouses are reconfiguring their operations to accommodate the surge in ecommerce orders and optimising their supply chains for more efficient and profitable order fulfilment. This trend is pushing warehouses to reconsider traditional methods and adopt more scalable solutions to keep pace. At the same time, warehouses face significant operational hurdles related to returns, supply chain, and labour shortages. Despite these challenges, warehouses are expected to keep up with the demand for faster shipping and higher performance levels in terms of order turnaround time, accuracy, and a myriad of customer-facing metrics. The push to compete in a crowded market and meet heightened customer demands has an impact on the bottom line, particularly for warehousing operations in third-party logistics. In competing to achieve the perfect order, many operations have made decisions that cut into profitability or put excessive pressure on the workforce. Some have scaled too quickly, while others have prioritised quicker delivery at the expense of cost efficiency. Ultimately, balancing speed with cost-effectiveness remains one of the most significant challenges faced by modern warehouses.

Navigating the Winds of Change

In an era marked by changing consumer habits and expectations for speed and perfection, warehouses must adapt to endure. While ecommerce has been a boon to individual consumers, introducing wider and easier access to goods across categories, it continues to pose challenges to supply chains. For many warehousing decision-makers, increased ecommerce activity has emphasised existing issues within their organisations. This year, 76% of decisionmakers say they are under high pressure to improve warehouse performance while keeping up with shifting customer demand. This pressure is not just from consumers but also from rising competition, forcing warehouses to continuously innovate in order to maintain market share.

Error-Proofing Operations

When thinking about mitigating errors, decisionmakers highlight key error-rate drivers, including customer order sorting and packing, order picking, put-away, location-level inventory accuracy, loading, and receiving. Each of these areas requires ongoing optimisation, often through the use of advanced technology such as robotics and machine learning algorithms. Addressing these critical areas can significantly reduce operational mistakes and improve overall efficiency.

Revolutionising Operations to Deliver the Perfect Order

Once considered traditional and static spaces, warehouses have transformed into dynamic hubs embracing innovation to streamline operations and achieve the coveted perfect order. By leveraging cutting-edge technologies and adopting forwardthinking strategies, warehouses are revolutionising the way they function, ensuring efficiency, accuracy, and, ultimately, customer satisfaction. Market disruption has compelled warehouses to transform both physically and operationally. Though facility expansion and new warehouses are down year over year, decision-makers plan for growth and overall improvement over the next five years. Technological advancements such as the Internet of Things (IoT), drones, and autonomous vehicles are poised to redefine the warehouse landscape.

By 2028, the manufacturing industry decision-makers surveyed report the most significant changes in the quantity and size of their warehouse facilities.

The number of facilities will grow by 56%, while the average size of each facility will expand by 20%.

This expansion will require more sophisticated management systems to ensure scalability and operational efficiency.

Transforming Tomorrow’s Supply Chain

The rise of real-time data tracking and predictive analytics is helping warehouses identify and address errors before they impact customer satisfaction.

Warehouse visibility remains an essential component for a thriving supply chain ecosystem. The demand for efficiency and cost reduction in today’s competitive landscape motivates warehouses to optimise operations, identify bottlenecks, and streamline processes. Visibility allows for better decision-making by providing real-time insights into inventory and operations. As warehouse technology and automation continue to evolve, and standards of operational excellence also rise, businesses will lean on solutions that enable them to track the real-time location of all assets and inventory through each step of the supply chain. This level of transparency is crucial for responding quickly to disruptions and meeting customer expectations for faster delivery times. ●

Why are Most APAC Businesses Putting Their Supply Chains at Risk?

WRITTEN BY TOM FITZ-WALTER, GLOBAL EXECUTIVE DIRECTOR OF SUPPLY CHAIN, TMX TRANSFORM

A third of APAC businesses are diversifying their supply chain operations, according to the recently released Trade in Transition report.

But another way of interpreting this finding is that two-thirds of APAC businesses are failing to safeguard their supply chains. Why?

Disruption is guaranteed. Whether it is geopolitical, economic, social, or environmental. This is reality whether businesses accept it or not, but they can protect their ability to deliver for their customers, by making their supply chains resilient.

The past few years have been tough for businesses, with consecutive interest rate rises, increasing cost of capital and labour, and the subsequent impact on consumer spending.

But 2025 might be the year of opportunity, as inflation is controlled and the cost of capital declines which will give businesses the chance to invest in and plan for their supply chains.

Not only that, but businesses have been burned in the past. The bottom line is that a resilient supply chain is one that will survive further disruption.

Navigating Geopolitical Change

If U.S. President Donald Trump sticks to his election promise of tariffs on exports from China to the U.S., that could have an inflationary impact domestically in Australia. As we have seen for the past few years, consumers spend less during periods of economic uncertainty, which would impact businesses of all sizes.

2025 is also a federal election year in Australia and the potential change of a government may also keep consumers cautious.

Australian business operators should be aware of the potential impacts of the Trump administration’s policies on supply and demand in the domestic economy. These impacts will vary depending on an individual business’s industry and the nature of its supply chain operations, particularly if it intersects with and within the U.S. and China. It could mean an increase in costs.

But rather than adopting a static, “wait-and-see” approach, businesses can plan to safeguard their supply chains in response to geopolitical disruption.

The Power of Scenario Testing

‘What if’ or ‘scenario’ testing is a powerful, efficient way to plan for and protect supply chain resilience. A business can evaluate and improve the resilience of its supply chain by testing it with different risks and scenarios. For example, a business could ‘roleplay’ what it would do if its overseas manufacturer suddenly ceased operation or in response to tariffs, sanctions, inflation, rising labour costs. The list goes on.

All supply chain resilience planning focuses on business continuity and on ensuring the ongoing capability of a business to provide its services or products to customers. Ensuring there is a plan in response to disruption is a good place to start.

The principles of risk management, supply chain resilience, and business continuity planning remain the same – it is just a matter of scale.

A business of any size that has a supply chain can and should map out its end-to-end process. What will it take for the remaining two-thirds of APAC businesses to diversify their supply chains? Disruption is guaranteed, but with strategic planning, customers do not have to be adversely impacted by it. ●

Voice Picking: Transforming Supply Chains with

25% Productivity Gains and 99%+ Accuracy

WRITTEN BY

LEE KOUTSOS, DIRECTOR REAL TIMELOGISTICS (RTL), ANZ FOR DEMATIC

In a global marketplace defined by rapid change and heightened competition, supply chain operators face relentless pressure to boost productivity while maintaining near-flawless accuracy. For many, voice picking solutions have become a strategic response to these challenges.

Advancing Voice Picking Technology

Voice picking technology in the warehouse isn’t new, in fact, its roots stretch back several decades. Early iterations featured bulky headsets, basic speech recognition, and limited integration with other warehouse systems. As hardware advanced, becoming lighter and more ergonomic, voice recognition software evolved to include more sophisticated algorithms, accommodating different accents and dialects. The availability of high-speed Wi-Fi and mobile computing also made it significantly easier to deploy voice solutions in various types of facilities, from large-scale distribution centres to smaller regional warehouses.

Initially viewed as a niche solution for major players, voice picking has now gained broader

acceptance across diverse industries. Retailers, e-commerce operations, third-party logistics providers, and even smaller specialty warehouses rely on voice technology for tasks ranging from order picking and put-away to cycle counting and inventory replenishment. With workflows and facility sizes varying widely, the adaptability of voice solutions has been a key driver of their mainstream adoption.

Hands-Free, Eyes-Free Operations

One of the most compelling reasons to adopt voice picking is its hands-free, eyes-free nature. Operators wear a portable, belt-mounted voice terminal and a wireless headset. Workers can then follow spoken instructions via their headset, eliminating the need to constantly glance down at handheld scanners or paper pick lists. The voice terminal communicates wirelessly in real time with the host computer or Warehouse Management System (WMS), prompting the operator through each assignment, with verbal instructions.

After each task is completed, the operator confirms it aloud through the headset’s microphone. The voice system then verifies this confirmation and promptly issues the next instruction, creating a continuous, hands-free workflow. By providing these verbal prompts and requiring spoken confirmations, the technology helps eliminate common errors, such as scanning the wrong barcode or misreading a label. Modern voice systems often include adaptive learning capabilities that refine recognition over time, improving performance even in noisy environments or with diverse speech patterns.

These solutions also typically integrate with

warehouse and labour management tools, boosting efficiency through real-time data that helps managers forecast labour, reallocate resources, and expedite order flow. Some operators pair voice with vision systems or augmented reality, combining audio and visual cues for tasks requiring extra precision. Meanwhile, the rise of IoT and robotics paves the way for seamless human-machine collaboration, bringing warehouses closer to fully data-driven operations.

Alongside these technical advancements, the benefits of voice picking solutions extend beyond accuracy improvements. Workers typically complete picks faster because they don’t have to pause for handheld devices or paperwork, and safety improves as they maintain a clearer line of sight and more natural posture while moving through the warehouse.

In high-volume facilities, where every second counts, reducing the risk of accidents and improving picking speed are equally vital. A hands-free approach also helps mitigate worker fatigue and often simplifies onboarding. New hires can be trained on voice solutions within an hour, cutting typical training times in half compared to handheld scanning or manual processes. This faster ramp-up is particularly beneficial in industries that rely on seasonal staff or face high turnover rates.

A Game-Changing Solution for Complex Environments

A primary example of voice picking’s potential comes from cold storage environments, where protective gear, low temperatures, and bulky gloves make traditional methods impractical. Leading cold storage and supply chain solutions provider Americold was the first in Australia and New Zealand to adopt voice technology when they partnered with Dematic in 2002. Since then, Americold has continuously upgraded its systems to stay competitive.

Voice picking technology eliminates the need for paper lists or handheld devices, helping operators maintain accuracy and speed even under demanding conditions.

Workers receive clear, spoken instructions, and each pick is instantly recorded in the WMS, creating a paperless, data-driven environment that enhances decision-making and quickens response times.

In cold storage facilities, where manual precision is restricted, this hands-free approach can boost productivity by up to 35% compared to manual methods, largely by minimising pauses and unnecessary movements. Operators train the system to recognise their individual voice patterns within minutes, enabling both new and experienced employees to reach high efficiency quickly.

Recent upgrades to Americold’s voice picking solution have further improved scalability, flexibility,

and overall visibility. Managers can optimise workflows, fine-tune resource allocation, and respond swiftly to changing customer demands. Americold’s sustained investment in voice technology highlights how these systems can thrive in even the most challenging environments, delivering tangible gains in productivity and safety.

Best Practices for Implementation

Realising the full potential of voice picking often involves more than a straightforward technology upgrade. It’s essential to assess existing workflows, identify bottlenecks, and define clear objectives for efficiency and accuracy gains.

Companies that treat voice as a technology upgrade alone tend to see 5-10% productivity gains, while companies that utilise voice as part of a broader warehouse operations optimisation initiative typically experience a 25-35% increase in case picking productivity, and 45% or more in piece picking.

Choosing the right implementation partner can also be a deciding factor in a project’s success. For example, Dematic begins with a consultative approach to map out process flows, pinpoint operational challenges, and recommend the right blend of technologies for each facility.

Dematic’s local software team in Australia focuses on delivering advanced yet tailored solutions for businesses, backed by ongoing 24/7 support.

Providing comprehensive training, Dematic’s “Super-user” training sessions equip key staff with in-depth knowledge. This is also followed by a “Hypercare” phase at go-live, ensuring smooth adoption and immediate troubleshooting if needed.

Driving Future Innovation and Efficiency

As automation and data-driven processes reshape warehouse operations, voice picking continues to evolve. Advances in machine learning promise to improve speech recognition in noisy settings, while “cobotics” may pair humans and robots for collaborative efficiency. At the same time, IoT-based asset tracking and augmented reality can offer real-time alerts and visual cues, making workflows even more intuitive.

In modern warehouse operations, voice picking is now recognised as a critical enabler of accuracy, speed, and adaptability. By integrating seamlessly with broader warehouse management and automation strategies, it equips businesses to make data-informed decisions, optimise resources, and stay competitive in fast-changing markets. ●

For more information, click here.

DHL Supply Chain Australia Breaks Ground on CuttingEdge Victorian Transport Hub

DHL Supply Chain Australia (DHL) has announced the groundbreaking of its stateof-the-art Transport Hub in Derrimut, Victoria.

Due for completion in June 2025, the new site will help facilitate the ongoing growth of DHL’s Transport sector, with 16,600m² of additional warehouse and office space.

The site will feature a substantial double-sided loading area with increased throughput capacity compared to DHL’s current transport facility, to better serve DHL’s customers including those in retail, technology, automotive, life science and healthcare sectors.

To enable rapid and accurate distribution of large volumes of a variety of package types, DHL is planning to roll out an advanced automated sortation system which is due to be operational by 2026.

As with all new DHL facilities to be constructed in Australia, the Derrimut Transport Hub is being built with sustainable features in mind. It will include a rooftop solar array, LED lighting,

a solar hot water system and an intelligent building management system to minimise power usage. Futureproofing the site technologically, the build will incorporate charging provisions for the company’s

DHL Supply Chain CEO Steve Thompsett said the new transport hub is a key part of the company’s focus on strengthening its transport service offerings

“In a nutshell, DHL is always looking for ways to perform best for customers while making sure we’re growing sustainably for the future of our employees,” Thompsett said. “We’re committed to continued growth in transport so we’re offering the right blend of transport services combined with the 3PL services

“All these objectives are linked to our ambition of maximising the opportunities available to our workforce, which is serving our customers in every Australian state and territory,” Thompsett

Tomorrow’s Supply Chain Today:

Embracing Automation and Innovation

Automation

With booming e-commerce and critical labour shortages hitting Australian warehouses, automation is no longer optional.

Supply Chain Insights explores the technological revolution reshaping warehousing and how businesses can prepare for the next decade.

In October 2024, a research report from Manhattan Associates on the ‘State of Warehouse Operations' found that 93% of Australian warehouse professionals are struggling with the issue of staff retention. Meanwhile, 98% of respondents globally believe their IT infrastructure is insufficient and requires urgent modernisation. The combination of these challenges poses a threat to retailers and logistics providers alike, as consumers continue demanding faster and more frequent deliveries.

Despite this technological demand, Pasquale Tomasiello, Vice President Sales Asia Pacific at Dematic, says he doesn’t expect a total ‘robot takeover’ to happen any time soon. Instead, he says the AI, automation and robotics rollout will continue under human supervision.

“AI and automation will eventually take over, but I think that's a long way off. There's going to be a layer of human interaction in every operation remaining for a long time – I think, ultimately, even beyond my lifetime,” Pasquale says. “There's going to be a supervisory layer of human management and control of an operation that will remain, but what that layer is doing will change dramatically.”

In 2025, warehouse managers are often on the floor fulfilling many responsibilities, including managing workers, quality assurance and inventory

“Automation will continue to develop and roll out, particularly in non-value add tasks, such as the transfer of products from one process to the next.”

MAX REYNOLDS, DIRECTOR, SUPPLY CHAIN, TMX TRANSFORM

management. However, Pasquale believes the nature of their work will become much more technology focused in the coming years.

“The operation will be managed by AI and various pieces of software. So, people will be guiding that process, rather than managing it,” he says. “We advocate that the more automation you introduce into your warehouse, the more resilient and agile you can be to changes and disruptions in the market, variable labour challenges, and more responsive to customers and their increasing expectations.”

Max Reynolds, Director – Supply Chain at TMX Transform, agrees that automation implementation is a slow and steady surety over the mid- to long-term.

“Automation will continue to develop and roll out, particularly in non-value add tasks, such as the transfer of products from one process to the next,” he says. “There's huge opportunity to automate decision making, which when left to humans can be really time consuming.”

So, while human labour still has a place on the warehouse floor, the implementation of automated technology is a non-negotiable for logistics businesses.

Warehousing Game Changers to Watch

It can be easy to get caught up in supply chain buzzwords like ‘AI,’ ‘internet of things,’ or even ‘cobots.’ But there’s a reason they have all become so popular, as they enter the industry at pace.

As Pasquale and Max agree, they aren’t quite taking over, but any worthwhile warehouse should involve some level of automation. Whether it’s something basic like conveyors with automated sense and sort functionality, or fully autonomous mobile robots for picking single items, there is room for automation throughout the warehouse floor.

Royston Phua, Vertical Strategy Leader - APAC Supply Chain, Zebra Technologies, says there is an additional game changer making even bigger waves in supply chain innovation. Before a warehouse has been built and filled with such robots, it takes a good warehouse design to get started.

“Digital twins are one of the easier ways to simulate warehouse construction and operation. This allows the business to consider any potential discrepancies and fine tune the design ahead of breaking ground,” he says. Royston adds that optimised warehouse design will become increasingly important in a strained labour market.

“Labour constraints will continue to be the primary challenge in warehousing. This is expanding because of the rise in omnichannel e-commerce strategy creating more demand for products at speed – more orders, more inventory, different product profiles, smaller picks, and faster frequencies. So, the tech that's involved must look at how the warehouse design accommodates for this growth, while requiring fewer staff,” he says.

Only 10 years ago, when concepts such as sameday delivery were only an ambition of retailers rather than the reality they are becoming today, warehouse operations didn’t need to be designed down to the second and centimetre.

Of course, they aimed for perfection, but the days of two-week delivery schedules allowed for a greater margin of error. Today, Pasquale agrees that modelling for perfection has become imperative to a well-run warehouse.

“The use of AI for predictive modelling, diagnostics, and scenario analysis is going to be key to providing supervisors and operators with incredible visibility and incredible amounts of data,” he says. “Most importantly, it will offer them a level of operational predictability which we don't have today.”

Automation: Your Warehouse's Data Engine

The previous point raises another – how to manage all this data. Everybody wants to have accurate data and be able to track material movements within and beyond the warehouse. But as orders increase and new technology pervades the warehouse, how should traditional data analysts perceive these massive volumes of data and turn them into actionable insights for decision makers?

Dematic’s Pasquale says those traditional data analyst roles may cease to exist before long, as artificial intelligence digests immense inputs and makes split-second decisions without hesitation.

“Personally, I believe the role of data analysts will evolve and change significantly because AI will do it and produce a dashboard for managers to act upon,” he says. “I think where AI kicks in the most is the speed and the ability to analyse data and then turn that into predictable variables.”

Data can be used for a multitude of functions across the warehouse. It is used for inventory management, buyer profiles, shipment tracking, reverse logistics, warehouse design, cycle times, demand prediction, maintenance schedules, and even customer satisfaction ratings.

Further afield, Max suggests that increasing the interconnectivity of nodes within a supply chain will be the biggest game changer over the medium term.

“For example, if I'm building an order for a specific delivery vehicle and I can get a notification that it's delayed in traffic, I'll deprioritise and switch focus to building an order for another vehicle that's closer and more likely to arrive on time,” he says.

“The biggest challenge to that approach is the quality of data and how different businesses currently store it. Even within a single business, we see different systems that are not well connected, so architecture within a business is vital. Once these internal systems are in place, we can then consider how they operate with their partners, and how they can achieve data fluidity across the entire supply chain.”

With such volumes of data, the need to store, manage and access it will continue to challenge the industry, while the benefits continue to stack up.

The Impact of Smart Warehousing Operations

The benefits of automation, robotics, AI, and more data in the warehouse include greater efficiency, fewer costs, and more accurate inventory management. Above all else, they allow modern warehouses to keep up with consumer demands.

It can be difficult for industry traditionalists to admit that such efficiency may not be achieved by humans alone.

But just as the production line, the forklift, and the barcode have revolutionised the warehouse, these new technologies are the next instalment in a long history of transformation.

Royston says this move away from the risks of human error is for the best.

“Where AI is concerned, it continues to reduce human intervention where possible. This is beneficial for operators because we know that the warehousing labour pool is ageing,” he says.

“Machine learning algorithms enable the operators to understand how to leverage human and overall equipment resources. They find how to raise productivity by minimising exceptional processing and decision-making, and by giving expert guidance in all different parts of the warehouse operations.”

Of course, these are skills which humans have proven capable of, but it is the speed at which AI can do the same (at a fraction of the labour cost) which gives it the edge.

Costs are increasingly important to warehouse managers. As demand soars and economic pressures increase production costs, everyone is seeking any opportunity to continue operating efficiently.

Max says, “In good times, people have the opportunity to sit back and consider what the future looks like, but in the tougher economic times that

“Personally, I believe the role of data analysts will evolve and change significantly because AI will do it and produce a dashboard for managers to act upon.”

PASQUALE TOMASIELLO, VICE PRESIDENT SALES ASIA PACIFIC, DEMATIC

“The first step is generally replacing fossil fuels with renewable energy sources, but once that’s in place it’s important to then leverage productivity gains as a way of saving emissions.”

ROYSTON PHUA, APAC VERTICAL STRATEGY LEADER AT ZEBRA TECHNOLOGIES FOR SUPPLY CHAINS

we're seeing at the moment, people think, ‘I don't have time to think about the long term. How do I optimise and get costs down now?’”

“So it's far more about optimisation, and that can come in the form of smaller elements of technology and automation that can be rolled out quickly.”

Automation and Sustainability Benefits

The world of sustainable warehousing has truly boomed in the past decade, with greater awareness and desire to improve energy efficiency permeating the industry.

Not

only does a sustainable warehouse improve the company’s environmental impact, creating a new selling point to satisfy eco-consumer and regulators, but it reduces energy costs too.

The warehouse of the future has the potential to reduce its emissions in myriad ways.

Max is devoted to data: “Sustainability is another big driver for data connectivity. In a manual environment, it can be difficult to track environmental metrics. But with increased requirements to report on sustainability, a digitally connected supply chain gives you all the information you need to calculate your impact, track your progress, and report effectively.”

Royston returns to warehouse design: “The first step is generally replacing fossil fuels with renewable energy sources, but once that’s in place it’s important to then leverage productivity gains as a way of saving emissions. Every workflow will encompass some form of power utilisation, and the more efficient a warehouse’s workflow becomes, the less power is required.”

And Pasquale has Dematic putting sustainability at the heart of its product conception: “This involves using low-energy devices which turn off when they’re not in use. We then pair them with very

intelligent software which manages the material flow of the goods so that we're not using any more energy than necessary.”

The Future Is Now

Historically, discussions of automation were a fantasy to be explored in decades’ time. Now, in 2025, these discussions are very real and very important.

A warehouse without automation is becoming like a car without GPS, or mobile connectivity, or airbags. The argument for automation has become too great to ignore.

This technological shift extends beyond automation, to artificial intelligence. Royston sees AI as the next frontier.

“We see AI being pivotal and essential for the next three to five years and possibly more. We just need to see how the technology develops first. I would think that as time progresses, and with the various learnings that are accumulated by material handling operators and equipment operators, its application should continue to improve,” he says.

However, operators may not have the luxury of cautious implementation, as they navigate labour constraints and consumer demand.

Pasquale says he recognised a pattern of conversation occurring pre-pandemic where most customers sought to discuss automation as a costsaving measure. However, the narrative has since shifted and the enquiries he receives are becoming more urgent.

“Post-pandemic, the conversation has completely changed to discussing business resilience and agility. Senior leaders are now telling me they need automation simply to run their business because they can't get enough labour to do it. So, automation is no longer just a question of optimisation, it’s about business continuity,” Pasquale concludes. ●

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The Growing Role of 1D and 2D Barcodes in Boosting Supply Chain Efficiency and Productivity

As industries evolve, the need for efficient, accurate, and adaptable workflows is growing. Hands-free scanning solutions are key to streamlining operations, improving data accuracy, and ensuring compliance. These advancements are transforming productivity, addressing cold chain logistics, and supporting regulatory traceability. Enable hands-free workflows that boost productivity everywhere with the RS5000x 1D/2D high-performance corded wearable scanner — from the warehouse freezer to the retail floor. Simply connect the singlefinger RS5000x to your Zebra-compatible wearable computer to enable hands-free workflows across environments — from the warehouse aisle to the manufacturing plant floor, retail backroom, and even the freezer. It’s easy to use — simply plug the integrated cord into the host wearable computer to power the RS5000x, and it’s ready for work.

There’s no Bluetooth pairing required and no need to purchase batteries or chargers, reducing the time and cost of deploying and managing hands-free scanning solutions.

The RS5000x provides the features needed to improve workflow efficiency, data accuracy and consumer safety throughout your facility. With exceptional motion tolerance, workers can capture barcodes as fast as they can press the scan trigger, even if workers and the items they are scanning are moving. With PRZM Intelligent Imaging technology, workers can accurately capture virtually any 1D or 2D barcode — even if it’s scratched, dirty or poorly printed — or under shrinkwrap or frost. The red laser cross-hair aimer stays bright and crisp across the scanning range, allowing workers to easily capture barcodes in hand and up to 3 ft (0.9m) away.

The ergonomics in the single-finger

RS5000x provide the comfort in all of environments. Workers can get a perfect fit in seconds — the quick-adjust Cam buckle makes it easy to make fast and precise adjustments to achieve a hassle-free fit on any size hand. Workers in the freezer will appreciate the freezer trigger mount which fits securely and comfortably over heavy gloves — no pinching, slipping or rotating. With removable and swappable trigger assemblies, organisations can give workers their own triggers and straps to prevent the spread of germs — and replace worn or broken assemblies right on site, maximising uptime by minimising trips to the service depot.

When it comes to durability, the RS5000x is built to last for years, ready for drops to concrete, bumps and even high-pressure hose downs.

The metal buckle and durable nylon strap on the finger mount outlasts hook and loop fasteners, which easily fray over time.

When the RS5000x is connected to a Zebra wearable computer, you can configure and change settings, monitor scanning performance and more on the Enterprise Mobility Management (EMM)/Mobile Device Management (MDM) system you use today to manage all of your Zebra mobile devices.

The RS5000x Corded Wearable Scanner enhances efficiency, accuracy, and productivity across operations. Its ergonomic design and durability help your workforce stay productive in demanding environments, maximising performance from your Zebra wearable mobile computers. ●

The Shift Towards

Smaller, Frequent

Orders in Australian eCommerce and Positioning Supply Chains as Strategic Enablers

WRITTEN BY PHILIP MAKOWSKI, MARKETING DIRECTOR, APAC, DEMATIC

eCommerce in Australia is undergoing rapid growth, with the sector expected to reach a market volume of $90 billion by 2029.

In addition to this growth comes a shift in retailers’ order fulfilment profile, moving away from building few large orders for stores, towards handling smaller, more frequent orders for online customers. This trend presents both opportunities and challenges for local retailers, who must now adapt their supply chains to meet the growing demand for fast and efficient delivery.

As online shopping continues to rise, retailers are grappling with how to balance customer service expectations with the operational complexities of fulfilling numerous small orders.

Why Are Smaller, Frequent Orders on the Rise?

One of the key drivers behind the surge in smaller orders is Australia’s high smartphone usage and the growing familiarity with mobile-first shopping interfaces, all of which encourage more spontaneous buying behaviours. Streamlined checkout processes, saved payment details, and features like Apple Pay and Google Pay reduce the friction involved in making a purchase. As a result, consumers are less inclined to wait and consolidate purchases into a

single, large order. Instead, they buy on the spot, leading to an overall increase in order frequency even if each transaction is smaller.

The logistics landscape in Australia has also matured significantly, with courier networks, local fulfilment centres, and on-demand delivery services (like Uber Eats and DoorDash expanding into grocery and retail deliveries) making smaller, more frequent deliveries possible. With improved infrastructure and technology, retailers can accommodate frequent small shipments without excessively driving up operational costs. For instance, companies like Needly are now influencing how often people shop online by offering grocery deliveries across Sydney in as little as 20 minutes, with no minimum order value. This improved last-mile capability makes it practical—and increasingly normal—for consumers to order smaller quantities as needed.

The Challenges Facing Local Supply Chains

This shift toward smaller, frequent orders creates significant challenges for local supply chains. First and foremost, it increases the need for operational agility. Retailers must be able to process and deliver smaller orders at a much faster pace, often within hours (or much less in the case of groceries) of the order being placed. The more frequent these orders, the more pressure there is on logistics to keep inventory moving quickly and efficiently.

Frequent smaller orders also mean more pressure on inventory management. Retailers need to ensure that their warehouses or small/dark stores are consistently stocked with fast-moving items, requiring more frequent replenishment from central distribution centres (CDCs). The traditional supply chain model, designed around bulk deliveries and larger order sizes, must now adapt to handle the complexity of unit picking and just-in-time restocking.

This trend also puts a strain on retailers’ bottom lines. While consumers enjoy free shipping and fast service, the cost of fulfilling these frequent small orders can add up for businesses.

Without the right automation and optimisation in place, this could cut into profitability, especially as local retailers face competition from global eCommerce giants like Amazon, Shein and Temu.

How Local Supply Chains Are Adapting

To meet the growing demand for smaller, frequent orders, Australian retailers must rethink their supply chain strategies. Automation is playing a critical role in helping supply chains to adapt, with many international retailers turning to advanced technologies to improve their logistics processes.

• Multishuttle Goods-to-Person (GTP) Systems: With exceptional throughput capabilities, this solution offers the highest pick rates among all GTP systems, with pick rates exceeding 600 order lines per picker. Retailers in Australia, like AS Colour, are turning to automation solutions like Dematic’s Multishuttle GTP systems to enhance their fulfilment efficiency. In AS Colour’s premier distribution centre, the system stores more than 55,000 totes and achieves up to 1,500 picks per hour, significantly streamlining both online and instore fulfilment operations.

• AutoStore: An ultra-high-density automated storage GTP solution that uses robots to retrieve products from a compact cubic grid. AutoStore

is ideal for optimising space and increasing accuracy, especially in operations with limited floor footprint. Retailers such as Benetton have adopted AutoStore technology to optimise their logistics hubs. In Benetton’s eCommerce fulfillment facility, the system reduced storage space by 85%, while dramatically improving picking accuracy.

• AMR Bin-to-Picker Systems: Autonomous Mobile Robots (AMRs) are GTP systems where robots retrieve stored products and deliver them to picking stations. These systems offer flexibility, scalability, and accuracy, with the ability to pick up to 400 order lines per hour per picker, making them ideal for handling fluctuating order volumes. Radial’s logistics centre in the Netherlands illustrates the power of Dematic’s AMR systems, processing up to 12 million units annually. The scalability and flexibility of AMRs enable Radial to manage fluctuating demand, including the recent rise in smaller, frequent orders, without compromising operational efficiency.

• Crossbelt Sorters: These high-speed, highaccuracy sorting systems provide precise product sorting to various destinations, including stores and online orders, making them ideal for managing the complexity and volume of smaller, frequent orders. Global fashion retailer Zara depends on cross-belt sorters in its distribution centres, which can handle over 80,000 items per hour. These Dematic systems allows Zara to meet the growing demand for fast fulfilment of smaller orders while ensuring both speed and accuracy, essential for maintaining competitiveness in the fast-paced retail environment.

Advanced warehouse automation solutions help retailers scale their operations without significantly increasing labour costs. This is crucial for maintaining profitability in a market where frequent small orders can otherwise increase operational expenses. Minimising labour also avoids congestion, which can negatively impact inventory management, operational efficiency, and picking accuracy.

Adapting to Thrive in a Competitive eCommerce Landscape

As Australian retailers increasingly handle smaller, more frequent purchases, their supply chains must adapt quickly. The combination of strategic small and dark store placements and advanced automation technologies are helping retailers meet this demand while maintaining efficiency and profitability. In an evolving market where price, speed and service are key differentiators, the ability to process smaller orders rapidly and accurately at the lowest cost will be crucial for future success. ●

For more information on how your retail organisation can meet ecommerce supply chain demand, please click here.

5 Key Supply Chain and Commerce Trends to Watch

WRITTEN BY RAGHAV SIBAL, MANAGING DIRECTOR ANZ, MANHATTAN ASSOCIATES

The landscape of supply chain and commerce continues to evolve at an unprecedented pace. Rapid technological advancements, shifting consumer behaviour, and geopolitical tensions are forcing businesses to adapt to a world of continuous change.

For supply chain and eCommerce professionals, the task of staying ahead of these trends is not just about anticipating the next big thing; it’s about building agility and resilience into business models that can withstand uncertainty while optimising customer experience and operational efficiency.

At Manhattan Associates, we’ve been closely tracking these developments and have identified five key trends we believe will shape the future of the supply chain and eCommerce sectors.

1. The Rise of GenAI Chatbots: Revolutionising Customer Interaction

Traditional chatbots are quickly becoming a thing of the past. In the next year, a new wave of artificial

intelligence, GenAI, will replace outdated, rule-based bots with sophisticated, intelligent chat systems capable of handling over 50% of customer inquiries.

These advanced chatbots won’t just answer basic questions; they will be able to resolve complex issues, access detailed purchase histories, and even anticipate customer needs.

The result is a dramatic shift in how businesses engage with consumers. GenAI chatbots like Manhattan Maven will free up customer service agents to focus on higher-value interactions, such as personalised consultations and complex issues like damaged, mis-shipped, lost items, price matches and answer pick up and return questions. This creates a hybrid customer service model where AI handles routine queries, and human agents provide the empathy and personalised attention that builds strong customer relationships. As a result, customer service costs will decrease, while overall customer experience will improve, leading to more satisfied customers and a more efficient workforce.

2. Hyper-Personalisation: AI’s Role in Customising Consumer Experiences

Gone are the days of one-size-fits-all recommendations. In the coming year, AI-driven hyper-personalisation will dominate the retail space, thanks to more advanced AI companions capable of learning from past interactions.

These systems will remember customer preferences such as size, colour, and style, and suggest products based on individual shopping habits and browsing history.

This hyper-personalised experience will not only improve the overall shopping journey but will also drive higher customer lifetime value.

Retailers will be able to target customers with relevant upsells and cross-sells, ultimately driving more conversions. AI-powered personalisation allows businesses to meet consumer expectations at an unprecedented level of precision, delivering relevant recommendations and timely offers that feel genuinely tailored to the individual.

3. Reverse Logistics: A Cost Centre Becomes a Strategic Advantage

In 2025, reverse logistics—handling the return of goods—is set to shift from a cost centre into a strategic advantage. Consumers are becoming more aware of the costs associated with returns, and many retailers will begin charging return fees to mitigate this growing expense.

As online shopping continues to surge, the impact of returns on margins is more significant than ever, and businesses will need to rethink how they manage this process.

The introduction of return fees will encourage more thoughtful shopping behaviour, as consumers weigh the cost of returns against the value of the product. Retailers will be forced to improve product descriptions, implement better sizing guides, and create systems that better predict return likelihood. This shift will not only help reduce return rates but also streamline inventory management, improving the efficiency of supply chain operations.

While reverse logistics may seem like a logistical challenge, it presents an opportunity for retailers to optimise their processes, enhance sustainability efforts, and create more responsible consumer behaviour. As return processes become more efficient, retailers will be better positioned to manage inventory, reduce waste, and improve profitability.

4. Trade Barriers and Economic Complexity: Navigating Geopolitical Uncertainty

Global trade is increasingly defined by increasing complexity, driven by geopolitical uncertainty and the ongoing effects of global crises. Tariffs, import/ export controls, and rising customs duties are already impacting the cost of doing business across borders, and these pressures are expected to intensify in the years to come.

To meet these challenges, businesses will need to adopt more agile and flexible supply chain networks. The ability to quickly adapt to shifting trade routes, new regulations, and fluctuating tariffs will be crucial for maintaining smooth operations. Companies will need to focus on building stronger partnerships with governments and other organisations to ensure access to critical resources, such as raw materials, chips, and energy, while managing the increased cost and complexity of global commerce.

These geopolitical challenges will require businesses to become more proactive in their approach to supply chain planning, embracing technology and innovative partnerships to navigate a more fragmented global landscape. By adopting a

more collaborative and flexible mindset, businesses can continue to meet consumer expectations while mitigating the risks of trade uncertainty.

5. Composable Architecture: The Future of Agile Supply Chains

The concept of composable architecture has been gaining traction in recent years, and over the year ahead, it will likely become the foundation for building highly responsive and customised supply chains.

Composable architecture enables companies to mix and match different technological components, from transportation management to warehouse operations, into a modular, flexible system that can quickly adapt to changing needs.

In the context of supply chain management, composable architecture allows businesses to integrate solutions that fit their specific requirements, without being locked into one-sizefits-all systems. This approach fosters greater agility, enabling businesses to pivot quickly in response to changes in the market or shifts in customer demand. By breaking down traditional silos between execution and planning systems, companies can create a more seamless flow of information, enhancing visibility and decision-making.

As businesses face increased pressure to innovate and stay competitive, composable architecture will be critical in helping them build supply chains that can easily adapt to new challenges. Whether it's responding to supply disruptions or scaling operations in a high-demand environment, the ability to rapidly integrate new technologies and processes will set successful businesses apart from the competition.

A New Era for Supply Chain and Commerce

The world of supply chain and commerce is entering a new era, driven by advancements in AI, evolving consumer expectations, and increasing economic complexity. As we look ahead, businesses must embrace new technologies and strategies that promote agility, personalisation, and efficiency. By staying ahead of these trends, companies will be better positioned to meet the demands of a rapidly changing marketplace and continue to thrive in the years to come. ●

For more information, click here.

Online Groceries Fresh & Fast

For RedMart, Singapore’s largest online grocery retailer, order fulfilment speed, reliability, accuracy, and productivity are key in delivering on customer promises, especially during the pandemic, when online visitors increased 11-fold.

Optimising capabilities through leading-edge logistics automation from Dematic, RedMart’s online fulfilment centre features robotic shuttles, ergonomic pick stations, intelligent conveying, and high-rate despatch sortation – all across five temperature zones and managed by sophisticated software, making grocery fulfilment easy, accurate, efficient and safe.

Read more and see it in action at www.dematic.com/redmart

What 2025 Has in Store for Suppliers and Retailers

TMX Transform CEO Travis Erridge outlines his predictions for what this year will mean for our industry.

2025 will be the year of generational, transformative change, with most retailers and suppliers moving from short-to-longer term strategic shifts.

We can expect to see, and are already seeing, shifts in supply chain strategy, with an increased focus on network planning, distribution centre and freight optimisation. Long-term property strategies will also gain traction as normalised trading, consumer buying shifts, and capital cost pressures ease.

In terms of property market trends, increased vacancy rates globally plus reduced construction costs will encourage medium-to-long-term investments in custom developments.

Inflation control and declining capital costs are driving future-focused planning. Modern retailing and the growth of unified commerce will continue, however underperforming supply chains will become increasingly critical challenges for businesses. The focus on unified commerce will drive further automation and digital transformation of distribution centres.

Talent scarcity will remerge as a challenge for businesses as the need to retain expertise increases.

Dynamic modelling and simulation technology will drive investment decisions, as ‘what if’ scenario testing and digital optimisation becomes more urgent for businesses to adopt.

Agile and medium-term planning strategies will become critical as potential tariff changes and other geopolitical circumstances will necessitate planning for uncertainty.

Overall, from our point of view, the three key takeaways retailers and suppliers should focus on are supply chain strategy and planning, having key expertise in place to advise your business, and to implement ‘what if?’ scenario testing. ●

Consumers Expectation Gap is Widening: 83% of Consumers Express Concerns About Entering Personal Details Online

Yet, 44% of consumers think purchasing via social media is a quick and easy way to keep up with trends.

Social commerce is transforming the retail landscape as consumers increasingly seek streamlined shopping experiences.

Yet, growing concerns about security, fulfilment disruptions and product discrepancies remain significant barriers. However, the retail industry can use existing technologies and platforms to build brand trust and loyalty.

According to SOTI’s new retail report, The Rise of Social Commerce: Turning Tech-Driven Browsers into Influenced Buyers, consumers continue to seek out new purchasing channels with a growing preference for a hybrid shopping model. Three key themes appeared in this year's retail report: social commerce is becoming a critical channel for retail growth, driven by consumer demand for improved and more personalised shopping experiences. However, there is a lack of robust security in the sector and all retail channels, which remains a critical issue for buying online and with in-store devices.

The Rising Importance of Social

The surge in mobile-first and application investment is changing how consumers shop, blending personalisation to meet consumers’ evolving preferences. Nearly two thirds (63%) of Australian consumers say that phones are the most convenient way to make an online purchase. Nearly half (44%) of consumers say social media offers a quick and effortless way to keep up with trends, making social commerce an essential channel for retail growth. Personalised content and promotions keep

However, SOTI’s research suggests that the rise of social commerce has brought new challenges to retailers that they need to address. Of those making

Fulfilment delays, product discrepancies and poor post-purchase communication can undermine the shopping experience.

"Consumers are increasingly drawn to personalised shopping experiences, with 59% preferring retailers that can tailor their offerings both online and in-store,” explained By

Michael Dyson, VP of Sales &

Marketing,

APAC.

“However, this enthusiasm for personalisation comes with a critical consideration—54% would not shop with a store if they felt AI was being used to monitor their purchases. This highlights the fine line retailers must navigate between delivering tailored experiences and respecting customer privacy."

To capitalise on the full potential of social commerce, retailers must not only balance personalisation with privacy but also prioritise seamless mobile-first platforms, secure payment systems and robust supply chain models to meet evolving consumer expectations.

Protecting Consumer Data & Instilling Trust: Navigating Security Concerns

When making purchasing decisions, consumers need confidence in the retail provider and the payment system protecting their personal data.

In fact, 83% of consumers have concerns about entering personal details online or into an in-store device, with 66% having a fear of smaller retailers being unable to keep personal and payment data secure.

“Data breaches and vulnerabilities have eroded consumer trust, heightening the fears of data theft and fraud,” said Shash Anand, SVP of Product Strategy at SOTI. “As a result, 83% of consumers are hesitant to enter their personal details into online or in-store devices. Security concerns must be addressed in-store and online, with retailers needing to implement robust measures to protect consumer data in this growing wave of social commerce and instill confidence in store and online to keep their customer loyalty.”

As social commerce channels grow, security is still a concern, with 28% of consumers expressing unease about following purchase links from social media. Now is the time for retailers to use secure mobile technology to manage consumer data, to simplify and enhance consumer experiences with retail brands. ●

Download SOTI’s latest report, The Rise of Social Commerce: Turning Tech-Driven Browsers into Influenced Buyers, here.

Asia Pacific Firms Turn to Parallel and Dual Supply Chains to Navigate Geopolitical Risks

A new study by Economist Impact and DP World reveals that 33% of businesses in the Asia Pacific (APAC) region are creating parallel supply chains to avoid disruptions caused by geopolitical risks, while 29% are establishing dual supply chains tailored to the Chinese and US markets.

The research underscores how companies are recalibrating their operations to manage increasingly fragmented trade environments and safeguard business continuity.

These findings come from the fifth annual Trade in Transition study, which surveyed over 3,500 supply chain executives across the world. Released at the World Economic Forum, the report shows that firms globally are moving swiftly to mitigate rising protectionism, shifting geopolitical alliances, and intensifying tensions, particularly between China and the United States. For many APAC businesses, this involves adopting “China Plus One” strategies and enhancing production in alternative hubs such as Thailand and Vietnam, helping distribute risks and costs across multiple locations.

Regional integration also features prominently

in supply chain adaptation. The negotiating and implementation of preferential trade agreements like the Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP) and the Regional Comprehensive Economic Partnership (RCEP) have prompted 38% of APAC business leaders to see increased opportunities in the region. Almost 30% have reported cost savings stemming from reduced tariffs on exports within member countries, while nearly a quarter cited enhanced

and adopting frontier technologies—they must also balance ambition with caution to sustain momentum in the face of global geopolitical instability. Our customers can count on DP World to help them strike this balance. With our suite of end-to-end supply chain solutions anchored by our strong network of ports and terminals, we stand ready to help businesses design agile supply chains for them to tap on Asia Pacific’s unparalleled growth potential.”

Beyond trade deals and reconfigured networks, technological innovation is taking centre stage in APAC as companies look to maintain efficiency and counter labour shortages.

Investments in automation and artificial intelligence are already yielding measurable benefits: 36% of APAC business leaders surveyed reported significant reductions in trade operation costs, while 28% identified improvements in resource planning and overall supply chain efficiency. Governments, too, are actively promoting digital transformation. Japan’s Society 5.0 initiative, for instance, encourages businesses to harness cutting-edge technologies as a means of boosting productivity and competitiveness.

Looking ahead, John Ferguson, Global Lead, New Globalisation, Economist Impact, predicts major shifts in the global trading landscape.

“In 2025 and the foreseeable future, global trade will be shaped by three forces: shifting geopolitics, climate change, and a new wave of AI and automation.”

“Yet, businesses are not retreating from international trade but are stepping up to the challenge. Firms that stay agile and cost-efficient will have the edge. Firms that also combine risk management with AI experimentation and openness will be best placed to win in this new chapter of globalisation.”

Amid this transformation, Glen Hilton, CEO & Managing Director, Asia Pacific, DP World, notes the delicate balance businesses must strike as they diversify and deploy new strategies in turbulent times.

“The Asia Pacific region is in an era of significant transformation,” he says. “As businesses in the region implement bold strategies—diversifying supply chains, capitalising on regional trade deals

As APAC businesses pursue parallel and dual supply chains to manage geopolitical headwinds, and as governments spearhead trade agreements and support technological progress, the region stands at the forefront of a pivotal moment in global commerce. Adaptability, innovation, and cooperation will be key for firms looking to thrive in this next era of interconnected trade. ●

Click here to view the APAC report and here to view the Global report.

A Battle for Loyalty: How Supply Chains are Shaping Customer Retention

WRITTEN BY

BY ROB HANGO-ZADA, CO-FOUNDER AND CO-CEO, SHIPPIT

In the face of global competition, economic uncertainty, and shifting consumer expectations, retailers – and their supply chains – are being forced to evolve faster than ever. Once considered back-end logistics, fulfilment and delivery are now critical competitive differentiators, directly influencing customer acquisition, retention and profitability.

Today, logistics providers must balance efficiency, sustainability, and resilience while adapting to shifting retail demands. As businesses navigate these complexities, several key trends are shaping the future of supply chain management; defining the strategies that will drive success in the decade ahead.

Cautious Consumers

Thirteen consecutive interest rate hikes, inflation in essential goods, and stagnant wages have reshaped consumer demand, forcing retailers to rethink their

inventory and fulfilment strategies. Cost-conscious consumers are shifting toward budget-friendly options, not just in a retail context, but across the board. For example, an increase in quick-service restaurant spending while traditional dining declines. This shift requires brands to recalibrate demand forecasts and optimise stock levels accordingly.

This trend is also evident in ecommerce. Shippit’s latest research shows that 65% of consumers now plan to consolidate Christmas shopping during peak sales periods like Cyber Weekend. While this creates short-term volume spikes, it also fosters price sensitivity, which may lead to a cycle of eroding profit margins and being unable to afford longterm investments that enhance logistics, customer service, or delivery. The surge in short-term demand also places immense pressure on networks.

To mitigate these disruptions, retailers should consider all value propositions, not just product price. While price remains the most influential factor in purchasing decisions, according to Shippit and Jarden data it’s only marginally more so than the post-purchase experience. Enhancing delivery speed and accuracy can improve customer satisfaction without eroding margins, while initiatives like dynamic warehousing, flexible carrier partnerships, and bundled delivery services can add value without increasing costs.

A Battle for Logistics Advantage

Global competitors like Amazon and Temu are dominating not just by aggressive pricing, but also by reshaping supply chain efficiencies to lower costs and accelerate fulfilment. Significant investments in digital advertising have further inflated acquisition costs for all retailers, making it harder for local businesses to compete effectively.

Nearly half (48.2%) of all ecommerce website traffic comes from search engines, according to data from Meltwater, making platforms like Google a battlefield. In this age of sky-high competition, retailers must understand what their customers want and how to stand out. Across the entire customer journey, from checkout to doorstep, their experience is critical for driving loyalty and logistics can be a genuine competitive differentiator.

Offering clear and accurate estimated delivery times, free or competitively priced shipping, and seamless post-purchase experiences are critical to retaining customers. Proactive customer service, real-time tracking, and reliable fulfillment reduce the need for costly reacquisition efforts. In today’s market, loyalty is built on trust, and a resilient, optimised supply chain is the foundation.

Impulse Purchases and Supply Chain Impact

While speed enhances customer satisfaction and boosts conversions, it also carries risks. As delivery becomes quicker, customers are more likely to make impulse purchases, especially new shoppers. If not properly managed, high return volumes can

strain logistic networks, weaken profitability, and potentially offset the benefits of faster shipping.

To mitigate return-related risks, retailers can enhance product descriptions, offer tiered delivery options, and leverage data for predictive analysis. For instance, providing same-day delivery for premium customers while offering standard shipping for budget-conscious shoppers can balance speed with efficiency.

Tapping into data and predictive analysis to understand expected purchasing trends will allow retailers to optimise inventory management and streamline fulfilment processes, ensuring that the pursuit of speed doesn’t come at the expense of profitability.

Carrier Challenges

Labour shortages and inconsistent carrier performance are increasingly disrupting delivery reliability, jeopardising both customer satisfaction and operational efficiency. The demands of ecommerce have grown faster than the supply of skilled logistics workers, leaving smaller carriers struggling with limited scale and infrastructure, while larger providers face rising wage and fuel costs.

This imbalance results in more frequent delivery delays and failures, which erode customer trust and drive-up operational expenses through repeated delivery attempts and higher customer service demands. To mitigate these risks, it’s crucial to diversify carrier networks and partner with logistic providers who can offer transparency and accountability. Additionally, investing in automation can reduce reliance on manual labour, strengthen operational efficiency and improve delivery reliability.

Grow with the Flow

As demand grows, so too does the burden on logistics operators, who are forced to scale to keep up with growing demand - all while balancing efficiency, sustainability, and profitability. Without scalable logistics, retailers risk falling behind competitors with superior efficiency and customer experiences.

Larger retailers should consider optimising their operations by investing in centralised and automated facilities. Smaller and/or pureplay retailers, who only sell through online channels, can gain a cost-effective competitive edge by leveraging shared warehousing, enabling access to advanced capabilities without significant investment.

Ecommerce in 2025 is shaped by intense competition, economic pressures, and evolving customer expectations. Retailers that proactively tackle delivery challenges can transform logistics from a potential Achilles Heel into a powerful competitive advantage. As delivery continues to grow in influence, driving acquisition and retention, an optimised, efficient and data-driven supply chain is worth its weight in gold. By investing in scalable operations and reliable fulfilment, those who consistently deliver on their promises will lead the market – both figuratively and literally. ●

Marketplace Shake-Up: Amazon Thrives, Catch Closes, Chinese Platforms to Stall

Australia’s marketplace sector is rapidly transforming, with Amazon strengthening its dominance, Wesfarmers closing Catch, and doubts growing around Temu and Shein, according to new research from ecommerce and marketplace accelerator, Pattern.

The findings, published in Pattern’s ‘2025 Marketplace Consumer Report’, reveal that marketplaces are now an indispensable part of the online shopping ecosystem, with 94% of Australians purchasing from one in the past 12 months.

“Amazon’s increasing prominence in product discovery, its substantial Prime membership base, and the upcoming launch of the price-competitive platform called ‘Haul’ have solidified its position as Australia’s leading marketplace,” explains Merline McGregor, Managing Director for Pattern Australia.

“Meanwhile, Catch has closed, Kogan and MyDeal are growing —although from smaller customer bases than the market’s frontrunners—and early enthusiasm for low-cost Chinese marketplaces appears to have peaked as they struggle to meet shopper expectations.”

Chinese Marketplace Growth to Stall

New research indicates that high-profile Chinese marketplaces Temu and Shein risk losing shoppers in 2025. Although these platforms have rapidly captured market share, only 12% of consumers trust Temu for its product quality, leading to a predicted 7% drop in shoppers. Shein faces similar challenges, with trust levels at just 11%.

“Many Australians trialled Temu and Shein over the last eighteen months due to aggressive pricing and large marketing campaigns. Yet early adopters have found these marketplaces unreliable. Although they may still expand in the future, Temu and Shein face a significant challenge in legitimising themselves within the Australian market and delivering on the customer experience,” observed McGregor.

Alarmingly for the Chinese marketplaces, only 43% of shoppers would consider buying from Temu in 2025, and even this may hinge on improvements in quality and delivery. For Shein, expanding into categories like home and beauty is yet to offset concerns about its core offerings.

Amazon Extends Its Lead

Amazon has cemented its position as Australia’s leading marketplace. The platform attracted 1.1 million new Australian users in 2024, bringing its total to 7.9 million shoppers, accounting for 10% of the country’s total online shopping spend1.

The outlook for Amazon is incredibly strong with a significant 63% of Australians planning to shop on the platform in 2025. Its appeal is particularly strong among younger shoppers (71% of those aged 18-24) and high-income households earning over $200,000 annually (78%).

“Amazon’s focus on fast delivery, quality products, and a seamless shopping experience sets it apart,” said McGregor. “While Chinese platforms have disrupted the market, Amazon’s trusted reputation and ability to adapt—such as the launch of its lowcost ‘Haul’ storefront—ensure it stays ahead.”

Consumers Discover New Products on Marketplaces Today

Australian shoppers are also changing how they research and discover new products online, with traditional search giant, Google, experiencing a 7% decline in people using the platform for new product discovery.

At the same time, the share of consumers who begin their product research on Amazon has risen by 27% year on year, highlighting the platform’s growing impact on purchase decisions.

In 2024, 63% of shoppers bought a product that they had never purchased from Amazon before and 38% visited a brand’s website after discovering it on the platform.

“Online marketplaces play a pivotal role in how shoppers discover and evaluate new products,” said McGregor. “Their extensive variety, combined with transparent customer feedback empowers consumers to explore unfamiliar brands with greater confidence.”

What Products Will Consumers Buy From Which Marketplace In 2025?

Pattern’s research asked consumers what they were likely to buy in 2025 and through which marketplace, with the results indicating:

• Amazon’s key shopper categories are Books & eBooks (37%), Electronics & Computer (24%) and Home & Kitchen (24%).

• eBay is competitive across a range of categories, including Electronics & Computer (20%), Books & eBooks (17%) and Clothing, Shoes & Accessories (16%).

• Temu attracts shoppers with Clothing, Shoes & Accessories (20%), Home & Kitchen (14%).

• Shein maintains its appeal in Clothing, Shoes & Accessories (19%), while its expansion beyond fashion drives growth in categories like Skincare & Make-up (7%) and Home & Kitchen (6%).

• Kogan remains strong in Electronics & Computer (11%) and Home & Kitchen (8%).

• My Deal gains consumer interest for Home & Kitchen (5%) and Clothing, Shoes & Accessories (5%).

“Marketplaces in Australia are set for strong growth in 2025, driven by the strong consumer pull toward convenience, competitive pricing, and rapid delivery. With 94% of Australians already shopping on these platforms, brands can’t afford to sit on the sideline. They must be present where consumers shop. To attract new customers and succeed in a competitive online shopping environment, brands need a dedicated marketplace strategy and to collaborate with specialists like Pattern to maximise their impact,” concluded McGregor. ●

1

For more information and to download the full report please visit: ‘2025 Marketplace Consumer Report’

Roy Morgan. (August 2024). SHEIN and Temu Continue to Grow Strongly.

Looking Ahead: A 2025 Outlook for the Asia Pacific Supply Chain Industry

WRITTEN BY

ANTHONY LARRATT, MANAGING DIRECTOR, ASIA PACIFIC, JAGGAER

Geopolitical challenges, elections across several countries, technological innovation, and climate events were just a few of the factors shaping supply chains and procurement last year – and 2025 is expected to be no different.

Agility will be essential for stakeholders in the Australian and wider Asia Pacific region procurement and supply chain sectors as they adapt swiftly to an ever-changing landscape. As global businesses continue to face uncertainty in the supply chain, procurement leaders must stay ahead of the trends poised to disrupt procurement in 2025. Here, we explore key considerations:

Navigating Tariffs and Conflict

With ongoing international conflicts and the threat of rising tariffs and counter-tariffs affecting global supply chains, robust risk management has never been more critical. Companies are increasingly aware of the vulnerabilities in their supply networks that can be exposed by geopolitical, economic or environmental disruptions. To mitigate these risks, procurement

leaders must be equipped to forecast potential vulnerabilities across the entire supply chain, leveraging technology and supplier relationship management to enhance transparency and

Artificial Intelligence

From automating routine tasks to enabling predictive analytics for demand forecasting, AI can significantly boost efficiency and support smarter decisionmaking. However, the integration of AI will require procurement leaders to ensure that their teams possess the skills to interpret AI-generated insights and apply them effectively. This shift will require substantial investment in AI tools and platforms capable of supporting large-scale data analysis.

Transparency

The success of AI initiatives depends heavily on data quality and transparency.

In light of the global economic slowdown, managing

As companies use AI to guide procurement decisions, they will face increased scrutiny over how data is collected, analysed, and applied.

However, businesses should embrace these requirements, as the benefits of AI—such as automating time-consuming manual processes, improving accuracy, and enhancing user satisfaction—will enable procurement to play a more strategic role in driving company growth.

Sustainable Procurement

Investing in advanced analytics will allow procurement teams to identify cost-saving opportunities across the supply chain, pinpoint inefficiencies, optimise supplier performance, and

The importance of transparent communication and trust between businesses and suppliers has never been more apparent. Developing strategic partnerships with suppliers can lead to better risk-sharing, more reliable deliveries, and greater innovation. This collaborative approach will also contribute to sustainability goals by facilitating joint efforts to reduce emissions and

Sustainability remains a cornerstone of procurement strategy. For many organisations, Scope 3 emissions—those indirectly generated by the supply chain—constitute the largest part of their carbon footprint. To address this, procurement teams must work closely with suppliers, establish efficient communication channels, adopt ecofriendly practices, and focus on responsible sourcing of raw materials, while also minimising energy consumption.

As businesses rely more heavily on digital platforms, cloud-based systems, and interconnected supply chains, exposure to cyber threats has increased. Securing sensitive information will not only protect against external threats but also foster trust among stakeholders and partners.

The supply chain landscape is poised for significant transformation by 2025, driven by the interplay of technological advancements, international tariffs, regulatory pressures, and sustainability imperatives.

Procurement departments that proactively adapt to these trends will be better positioned to build resilient, efficient, and responsible supply chains. ●

Look out for the next issue

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Look out for the next edition of Supply Chain Insights, where we’ll dissect the key factors that can make—or break—a supply chain project.

Just because a contract has been signed doesn’t guarantee success. In this edition, we’ll highlight strategies for establishing clear communication channels, ensuring robust stakeholder alignment, and maintaining agile processes to adapt to unforeseen challenges. We’ll also delve into the common pitfalls—

from insufficient planning to a lack of end-toend visibility—that can derail even the most promising initiatives. Through case studies and expert insights, we’ll reveal how to leverage technology, data analytics, and rigorous project governance to bolster your odds of achieving on-time and on-budget results.

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