Expected results Specific outcomes and main results of the methods are: Delivering information on risk Implementing knowledge sharing (both among stakeholders and citizens) Improving citizens’ participatory attitudes and citizens’ trust Improving public awareness of risk Delivering results of decision-making Delivering results of specific projects
Assessment of results
C3
Measurements of successful application are: Usability of the on-line tools, accessibility
Communication and Participation Methods
Number of visits to the Website Page Rank, i.e. the relevance of a web page with its topics Users’ satisfaction (subjective parameter) The interpretation of the results produce a useful assessment if a significant set of the identified users is involved for testing subjective parameters, such as users’ satisfaction. Prerequisites for success: An accurate analysis aiming at identifying target users and their needs is the prerequisite for designing a usable, accessible and satisfactory on-line tool containing all services necessary to the user. Advantages: Achievement of expected results Disadvantages: Effort of time and money
Degree of implementation On-line tools designer, information designer, e-service planner, citizens and stakeholders are all involved in the implementation.
Example of application of method During the IMRA project some dissemination activities and an on-line presence have been implemented, aiming at supporting the project activities to assure a strong awareness of project objectives and results. The strategy of dissemination and networking has enabled the design and the implementation of a set of on-line resources, including the dynamic Website of the project, the definition of on-line groups of citizens and stakeholders using Facebook (Chiascio IMRA and IMRA Stakeholders) – as described in the method “Virtual social network” (Chapter 3.4.2) – and an on-line resource service devoted to support specific activities, e.g. the administration of on-line questionnaires on flood risk. The url Website is: http://www.imra.cnr.it. It has been designed and developed both 1) in order to provide and access contents and resources by the different partners of the project, supporting their communication and discussion and 2) for the dissemination and promotion of the project contents and results in the stakeholder’s communities and between citizens in all the case study areas and, more generally, in all the European States. For this reason it has been designed for supporting three different languages: English, German and Italian. This choice makes the website usable and allows the diffusion of best practice arising by the experiences of the three case studies project. More services could be implemented, but they require mor time of persons and economic effort. It could be necessary to define a business plan involving stakeholders in order to allow to the defined on-line tools to be usable and useful beyond the project.
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Procedural guidelines and toolbox of methods