UK Bus Awards: The Big Book of Big Winners 2025

THE BIG BOOK OF BIG WINNERS 2025

Welcome to The Big Book of Big Winners 2025. These awards celebrate the individuals who truly make a difference in this people-focused industry, says Alan Millar, Chair of the UK Bus Awards

The UK Bus Awards exist to inspire the industry to reach the highest standards. They celebrate excellence, recognising and rewarding the achievements of individuals, operators, transport authorities and partner organisations who have raised the quality and broadened the appeal of bus and scheduled coach services across the UK and Channel Islands.

They are about the people who make a difference in a people-focused industry. The award winners are standard bearers for public transport excellence, living examples of an industry that is innovative and adaptable, cares about the needs of its diverse customers, looks after and develops the people who work in it, embeds itself in the communities it serves and is dedicated to reducing its impact on the environment.

Crucially, the winners come from all sectors and levels of the industry: operators ranging from the largest international groups and public sector organisations to familyowned independents; decision makers at director and senior management level, but also drivers, engineers, cleaners, supervisors and critical backroom staff who do so much to ensure that the public receives the service it rightly expects; young talent with fresh ideas and ambition to be the leaders of the future, and those with decades of accumulated knowledge and experience; garage and office teams who work together to achieve results. And the special individuals who over an ordinary day perform extraordinary heroic deeds to help others and sometimes save lives.

There are splendid examples of the work being done to make bus services simpler to use, with better understood fares and ticketing, faster journeys and timetables restructured to meet the needs of key groups of users. And there are winning initiatives where operators have made a special effort to engage with wider society.

Once again there was a gratifyingly large increase in the number of entries for this year’s awards, presenting our expert judges, interview panels and mystery travellers with a wide field of candidates to consider. The quality of entries was high, prompting passionate debates and difficult decisions in determining who should win and which of the winners should be awarded a Gold, Silver or Bronze. The differences between some of the best were wafer thin.

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For a third successive year, we have rewarded achievement against one of the biggest challenges that this labour intensive, customer-facing industry continues to face: the recruitment and retention of critical staff, especially drivers and engineers.

The winners have challenged past practice, demonstrating a willingness and ability to seek out new sources of labour, to be creative and imaginative in how they sell a career in the industry to those who may not have

considered it before, and have adapted their conditions of employment so that these new recruits are happy to become long-term industry employees.

We have renamed the Manager of the Year awards this year in lasting memory of one of the industry’s most widely respected and inspirational leaders, Andrew Wickham, managing director of the award-winning Go South Coast business, who died on May 25.

Bus operation is changing constantly, with legislation like the new Bus Services Act for England presenting fresh challenges and opportunities. That is why we have a new awards category — Top Contracted Operator — to take account of the move to a more regulated, franchised bus service model more akin to the well-established one in London.

This year’s finalists are in Greater Manchester and the Channel Islands. We anticipate that competition in this category will grow as the city regions of Liverpool, West Yorkshire, West Midlands, South Yorkshire, the entirety of Wales and mayoral authorities elsewhere follow this method of bus service delivery.

Recognising that the scale of an organisation, rather than the nature of its ownership, may determine how it functions within the new framework, a new Top SME Operator award replaces the Top Independent Operator category this year.

If you are a winner or shortlisted finalist, then hearty congratulations on your achievement. You have every reason to be proud of your success. If you are one of the others, be inspired by what they have achieved and be moved to emulate them within your own organisation. For that is what the UK Bus Awards is about: acknowledging high achievement and adding to the body of good practice and shared experience that everyone can build upon for the future.

And if you think you already do some things better, be proud and tell the world, and start off by entering next year’s UK Bus Awards. We will call for entries in the spring but begin preparing now and help the industry to continue driving up its standards by being the model that others will want to follow.

That is why the UK Bus Awards scheme exists. Be part of it.

We’ve recently launched our new brand promise ‘we’ve got you’ and put it at the heart of everything we do. To help our 24,000+ colleagues deliver safe, reliable journeys and a better customer experience, we’re investing in smarter digital tools, better data, and EV infrastructure to build one of the UK’s most sustainable fleets. It’s why we’re the UK’s most improved operator in the Customer Satisfaction Index and a trusted transport partner for businesses and communities nationwide.

BOARD OF DIRECTORS

Chairman & Convenor of Judges: Alan Millar

Event Director: Jamie Cash

Non-Executive Director: Chris Cheek

TEG Chairman: Giles Fearnley

PROFESSIONAL ADVISERS

Accounts: Emma Steele

Administration: Rebecca Worrall

PR & Social Media: Andrew Garnett

Sales Consultant: David Warrilow

Event Catering: Searcys Events

Event Production: Paul Ashlee (Awesome Events) and the team at Troxy, London

Awards Host: Jane Hill

Announcer: Dean Lydiate

PRODUCTION

Congratulations to all the Nominees and Winners

The Women in Bus and Coach initiative is a national network which encourages, represents, supports and retains women in the bus, coach and community transport profession.

Why don’t you join us?

Thank you to our Corporate Members

bus heroes

From confronting violence to delivering CPR, supporting vulnerable passengers and fulfilling final wishes, our 2025 Bus Heroes embody courage, compassion and extraordinary dedication

Thevaneson Canagasabey (Metroline)

Metroline driver Thevaneson Canagasabey had just pulled up at a bus stop on his route two oh six when he saw that a passenger had collapsed on board.

Eddie Morrison (Stagecoach London)

Eddie Morrison was driving an evening route from Stagecoach London’s Leyton Garage when a distressed female passenger approached him reporting a violent disturbance on the top deck. Without hesitation and with no regard for his own safety, Eddie stopped the bus and went to the upper deck where he found two men engaged in a violent struggle. One had sustained stab wounds, and the other had a knife, posing an immediate threat to everyone on board.

Eddie remained composed and returned to his cab issuing a Code Red, summoning emergency services. He remained by the injured victim’s side, providing reassurance and comfort until they arrived.

Eddie’s calm and efficient handling of the situation ensured that police and paramedics were en route within moments, preventing further escalation and potentially saving the victim’s life.

He left the cab and found the man wasn’t breathing. Drawing on first-aid knowledge gained years earlier as a scout, Thevaneson began CPR for the very first time. Though nervous, he kept calm and applied chest compressions and breathing life back into the passenger. The man drifted in and out of consciousness, but Thevaneson persisted for nearly 45 minutes until paramedics arrived. Thanks to his intervention, the man survived and was taken to hospital for treatment.

Jonathan Everton and Daniel Buga (Stagecoach South East)

Dom McCann (Arriva London)

Sometimes a bus hero steps in to avoid what could become a difficult situation. Arriva London driver Dom McCann stepped in when a drunk female in her twenties boarded the route two five four he was driving one evening. She didn’t seem to know where she was going and soon got off the bus, but sat at the stop crying and holding out her iPad. Dom was worried that she would be open to phone snatchers and that she wouldn’t get home, so he told her to get back on the bus so he could help. Dom was changing over at Stamford Hill, so once off the bus he sat with the girl and offered his phone to contact one of her friends, who confirmed she needed to get to Enfield Lock.

After asking the driver to make sure the customer got off at the right place, Dom put her on the three four nine bus to Enfield. Dom rang the girl’s friend and told her where and when to meet the bus and stayed in touch to make sure they met.

Sometimes it’s incidents off the bus that cause our bus heroes to step in. Two such examples involved colleagues at Stagecoach South East.

Driver Jonathan Everton was driving the Route 99 between Eastbourne and Hastings when he saw that an elderly woman had collapsed at a bus stop. He stopped the bus, called the emergency services and stayed with her until they arrived.

Then in Dover, Business Improvement Inspector Daniel Buga calmly engaged with an elderly man who was confused and unwilling to alight the vehicle. He discovered that the man had dementia and had travelled from London.

Daniel paid for his coach fare back to London and was able to contact one of then man’s relatives, who had been searching for him for several days. Daniel’s thoughtful actions ensured that the man got home and was reunited with a very worried family.

David Growns (Stagecoach South West)

David Growns is Operations Manager at Stagecoach South West’s Barnstaple Depot, and he leapt into action when the company heard about the wish of a terminally ill man. North Devon resident Chris Eames wanted to sit upstairs on the front seat of a bus one last time. David arranged a dedicated doubledecker vehicle and organised a private route along the scenic Braunton to Barnstaple corridor. He accompanied the man’s wife and a few family and close friends on what was a very moving journey – in both senses of the word.

uk bus operator of the year

sponsored by

e winner of the UK Bus Operator of the Year will be selected from the highest-scoring contestants of the Top City Operator, Top Contracted Operator, Top Shire Operator and Top SME Operator Awards. Separate entries are therefore not sought for this category. Please enter one of these four award categories. In selecting the overall winner, the UK Bus Operator of the Year, judges will consider the di erent circumstances of operators of varying sizes and operating terrains in reaching their overall conclusion. Mystery traveller assessments will be important and may well be a deciding factor.

GOLD WINNER

Blackpool Transport

Blackpool Transport has continued to re ne and expand its network across the Fylde Coast, building on recent restructuring work to align routes more closely with customer travel patterns. e introduction of additional branded services, including the Resort Rider and new lines serving Cleveleys and Lytham, has improved access to key destinations while supporting early morning, evening and weekend travel. Customer engagement remains central to the operator’s approach, with feedback gathered through ongoing consultation shaping timetable adjustments and service design.

Improved way nding materials, clearer route information and the presence of

customer assistants at key locations have supported easier use of the network. Behind the scenes, investment in the East Garage, updated engineering facilities and new digital eet management tools have contributed to enhanced reliability. Patronage continues to grow across both bus and tram operations, alongside strong operational performance, including 96.3% punctuality, 0.4% lost mileage and a continued focus on safe, consistent service delivery.

e judges said it was Blackpool Transport’s outstandingly high mystery travelling scores that propelled it into being the Gold winner of UK Bus Operator of the Year.

SILVER WINNER

Diamond Bus North West

Diamond has continued to strengthen bus services across Greater Manchester, combining operational excellence with community-focused initiatives. As the only operator awarded general franchises across all three Bee Network tranches, Diamond has maintained full sta ng without using agency sta , supported by investments in pay, conditions, and welfare facilities.

Passenger services have been enhanced through increased frequency, timetable optimisation, and route improvements, including a 62% year-on-year growth on service 132 following collaboration with TfGM. Accessibility and inclusion remain central, with outreach to SEN schools and support for local events.

e eet is modern and environmentally compliant, supported by ISO 14001 and ISO

45001 standards, with average vehicle age under ve years, real-time monitoring, and proactive engineering to maintain reliability, with lost mileage at just 0.0064%.

BRONZE WINNER

Reading Buses

Over the past year, Reading Buses has continued to enhance services through investment in vehicles, technology, sta , and routes, delivering growth in passengers and revenue while maintaining high levels of customer satisfaction. Four new routes were introduced, alongside eight route enhancements and the renewal of the Winnersh Triangle park & ride 500 service in partnership with local authorities. Fleet improvements included 33 new double-deck buses with high-spec interiors and second wheelchair bays, supplemented by 11 CNGpowered single-deck vehicles, all tted with next-stop audio-visual announcements. Service planning has been guided by customer and driver feedback, data analysis, and sta availability, supported by the Reading Buses Academy, which expanded to train additional customer-focused employees. Collaborations with the University of Reading and local councils helped grow passenger numbers, including a 45% increase on Windsor Express routes. Customer satisfaction reached 89%, while punctuality was 85.9%, lost mileage just 0.55%, and no prohibitions or warnings were recorded.

FINALIST

■ Lothian

Blackpool Transport

Diamond Bus North West

Reading Buses

top city operator

sponsored by

This award is open to operators of registered local bus services based in, or operating wholly or mainly in the PTE areas and other major cities or conurbations with populations of over 250,000 and a population density greater than 15,000 persons per hectare. The judges are looking for high quality bus operators which can demonstrate that they meet a range of criteria. Mystery traveller assessments will be carried out on a selection of the services provided by the entrants that are short-listed for each of the Awards.

WINNER

Lothian

In 2024, Lothian continued to provide safe, reliable, and accessible bus services across Edinburgh and Midlothian, carrying over 116 million passengers, a 6% increase on the previous year. The network expanded with extended routes and increased frequencies, particularly during evenings and weekends, to meet growing demand.

Lothian introduced the first fully electric double-decker buses in Edinburgh and is upgrading its Central garage to support further electrification. Investment in people remains a priority: over 250 drivers were trained in the past year, while the Engineering Apprenticeship programme welcomed a new cohort, supporting career development and succession planning. Lothian apprentices achieved national

recognition, including awards at the IRTE Skills Challenge.

Partnerships with initiatives such as Strut Safe enhance passenger support, while operational excellence is reflected in a 100% PSV test pass rate and zero prohibitions. When planning his travelling, our mystery traveller noted the full colour and accurate route map which he described as being “a cartographic masterpiece”.

SILVER WINNER

Brighton & Hove Buses

Brighton & Hove Buses has continued to deliver strong performance, carrying over 9.8% more passengers in the final 13 weeks of 2024, with overall patronage more than doubling over the last three decades. In July 2024, the company launched the crosscity 1X limited-stop service, carrying over 1.13 million passengers in nine months. Combined with the number 1 route, patronage grew by 21.7%, indicating genuine modal shift rather than redistribution.

Fleet investment has supported growth, with £13 million allocated to 29 zeroemission double-deck buses and 44 Euro 6 diesel vehicles. Recruitment campaigns have targeted young people and women, increasing the driver establishment by 125 in the past year, with 260 new drivers joining. Partnerships with local authorities have enabled bus priority measures, improving service frequency and reliability. Customer satisfaction remains high, with punctuality at 82% and PSV test pass rates over 90%.

Brighton & Hove Buses continues to combine service investment, fleet

development, and staff engagement to support sustainable growth and accessible transport across the city.

BRONZE WINNER

Arriva Leicester

Arriva Leicester has continued to strengthen its role as a key part of the city’s transport network, focusing on people, communities, and sustainable growth. In 2024, the company enhanced its recruitment process, engaging underrepresented communities and increasing workforce diversity, while co-designed rotas improved work-life balance and reduced reliance on agency drivers from 30% to zero.

Community engagement remains central, with services shaped through Bus User Groups, roadshows, and events such as the Magna Park Fun Day and Leicester’s Diwali celebrations. Operational improvements have led to higher customer satisfaction, rising from 77% to 85%, alongside a 19% reduction in customer incidents. Sustainability initiatives include 24 new electric double-deck buses, supporting urban routes, with further electric vehicles planned. Service innovation has increased ridership on targeted routes, supported by shared timetables, ticketing agreements, and flexible products such as the East Midlands +Flexi ticket.

With strong partnerships and a focus on safety, punctuality, and accessibility, Arriva Leicester continues to provide a reliable, inclusive, and environmentally responsible public transport service.

FINALIST

n First Bus North & West Yorkshire

GOLD

Lothian

Brighton & Hove Buses

Arriva Leicester

top shire operator

sponsored by

This award is open to bus companies operating service networks wholly or mainly outside the major conurbations. The judges are looking for high quality bus operators which can demonstrate that they meet a range of criteria. Mystery traveller assessments will be carried out on a selection of the services provided by the entrants that are short-listed for each of the Awards.

GOLD WINNER

Reading Buses

The past year has seen significant development at Reading Buses, with investment in vehicles, technology and people contributing to increases in passenger numbers, revenue and customer satisfaction. The company introduced four new routes and eight route enhancements, alongside the renewal of the Winnersh Triangle park & ride service in partnership with local authorities. Around 20% of the fleet was replaced, including 33 new double-deck buses and 11 additional CNG vehicles, all equipped with audio-visual announcements.

Service changes were guided by customer and driver feedback, data analysis and resource planning, supported by an expanded training academy. Collaborative work with stakeholders, including the University of Reading and local authorities, supported growth and delivered funded initiatives across key corridors. Community engagement and charitable activity also remained central to operations. Customer numbers rose by 7%, revenue increased by 4.5%, and punctuality reached 85.9%. Lost mileage remained low at 0.55%, with no prohibitions and a PSV pass rate of 97.5%.

Judges noted the significant investments made over the past year, leading to passenger and revenue growth and increased customer satisfaction. And our mystery traveller was impressed too!

SILVER WINNER

Metrobus

Metrobus has continued to develop its network through investment in low-emission technology, partnerships and service improvements. Central to this has been the introduction of 54 hydrogen buses operating across Surrey and West Sussex, supporting high-frequency services including Fastway routes to Gatwick Airport. The fleet covers extensive daily mileage and is supported by the UK’s first liquid-hydrogen refuelling station, enabling rapid refuelling and the use of certified green hydrogen. Collaboration with local authorities

has underpinned further progress, with investment in new vehicles, bus priority measures and corridor enhancements. Service improvements have included additional routes, extended 24-hour provision and journey-time benefits along key corridors. Accessibility remains a priority, with new vehicles offering twin wheelchair bays and inclusive interior design.

Patronage has grown steadily, supported by a programme of recruitment that has increased driver numbers to meet expanding service levels. Punctuality stands at 81.48%, lost mileage at 1%, and the PSV pass rate at 90.86%, with one prohibition issued during the year.

BRONZE WINNER

First Bus York

First Bus has continued to support the transformation of bus travel in York through significant investment in zeroemission technology, depot infrastructure and customer-focused initiatives. The introduction of electric vehicles and a £13

million upgrade to the York depot, supported by external funding, has enabled the site to be verified as net zero-emission, with Scope 1 and 2 emissions reduced by more than 99% from 2020 levels. These changes have contributed to measurable improvements in local air quality.

Park & Ride services, operated on behalf of City of York Council, recorded their highest usage since 2017, exceeding 4.5 million customers in 2024. Service extensions introduced in 2025 further improved connectivity for commuters and shift workers. Customer satisfaction remains high at 93%.

Operational performance includes punctuality of 91.83%, lost mileage of 1.38%, and a PSV pass rate of 97.89%. Staffing levels have been supported through active recruitment, training schemes and targeted campaigns.

FINALISTS

n Arriva Shrewsbury and Telford

n East Yorkshire Buses

n Stagecoach South Wales

n Uno

Reading Buses

Metrobus

First Bus York

top SME operator

sponsored by

is category is open to small and medium sized (SME) bus operators which operate in areas not covered by a local authority franchise. e judges are looking for high quality bus operators which can demonstrate that they meet a range of criteria. Mystery traveller assessments will be carried out on a selection of the services provided by the entrants that are short-listed for each of the Awards.

GOLD WINNER

Blackpool Transport

Blackpool Transport has delivered a year of steady improvement across its Fylde Coast network, supported by updated timetables, clearer branding and a stronger focus on customer feedback. Following last year’s “Routes Reimagined” initiative, the operator has continued to re ne journey choices and connections, introducing new branded services such as Resort Rider and enhancing early morning, evening and weekend frequencies. Cleveleys Connections and the Lytham Line have both been well received. Service changes have been informed by detailed analysis of travel patterns, including seasonal variations linked to tourism. Engagement activities, including the “Big Bus Conversation,” have helped shape further re nements. New maps, timetables and customer assistants have supported easier navigation, while updated ticket options have encouraged wider use.

Operationally, the opening of the East Garage and investment in engineering systems have strengthened eet availability. Patronage has continued to grow, with punctuality at 96.3% and lost mileage at 0.4%, alongside a strong PSV pass rate and no prohibitions.

As well as impressing the judges, our mystery traveller described Blackpool’s bus operation as “unfailingly impressive”. He commented that vehicles were clean, drivers were friendly and uniform standards were very high with colours matching the bus livery. Services ran on time, and the use of Corporation Street and Market Street shows you don’t have to have a swanky bus station to run a successful operation.

SILVER WINNER Sanders Coaches

Sanders Coaches has continued its work to strengthen local bus services across rural North Norfolk, supported by targeted BSIP investment with Norfolk County Council. Recent service enhancements include new evening journeys on the X44 and the

introduction of the 55B, extending coverage to Old Catton and Spixworth. Local networks around North Walsham and Cromer have also been adjusted to re ect changing travel needs and new retail destinations. For the rst half of 2025, passenger numbers rose by 5.18%, with notable growth on routes 45/46, 54, Coasthopper and the X44.

Fleet investment has progressed with the arrival of new vehicles and trials of electric buses. Reliability remains high, with only 0.04% lost mileage despite widespread roadworks. Sta ng levels have been supported through a new Norwich depot, internal training routes and pay adjustments. Punctuality stands at 75.63%, with a PSV pass rate of 99.66%. A new website and app will launch later in 2025 to enhance customer engagement.

BRONZE WINNER

Warrington’s Own Buses

Warrington’s Own Buses has continued to develop its role as a community-focused municipal operator, combining service improvements with investment in new

technology and workforce development. e company maintains strong links with local groups, including partnerships with Guide Dogs UK and initiatives supporting older residents, young people and care leavers. Matchday travel with Warrington Wolves has also shown continued growth.

A major transition to a fully electric eet has been completed, supported by a new charging depot drawing energy from councilowned solar farms. Digital eet management tools and updated engineering processes have contributed to a 100% PSV pass rate and 99.5% mileage delivery.

Sta development remains central to the organisation, supported by a dedicated Training and Wellbeing Coordinator, new onboarding programmes and safety initiatives. Punctuality stands at 90%, with low complaint levels relative to mileage operated. Together, these measures re ect a continued focus on reliability, inclusion and environmental performance.

FINALISTS

■ Grant Palmer

■ Huyton Travel

Blackpool Transport

Sanders Coaches Warrington’s Own Buses

top contracted operator

sponsored by

This award is open to operators of local bus networks under contract to one or more local authorities. For the 2025 competition, that means services in Manchester, London, Orkney, and the Channel Islands of Guernsey and Jersey. The judges are looking for high quality bus operators which can demonstrate that they meet a range of criteria. Mystery traveller assessments will be carried out on a selection of the services provided by the entrants that are short-listed for each of the Awards.

GOLD WINNER

Diamond Bus North West

Diamond Bus North West has established itself as a key partner in Greater Manchester, delivering reliable, community-focused bus services. As the only operator awarded general franchises across all three Bee Network tranches, Diamond combines operational strength with a commitment to partnership and social value.

The company works closely with TfGM, councillors, and user groups to enhance services, including doubling the frequency on service 132 in October 2024, which led to a 62% year-on-year passenger increase. Engagement initiatives also support social inclusion, such as visits to SEN schools to help young people transition to everyday bus travel.

Diamond maintains a modern, Euro 6-compliant fleet, supported by a fully staffed in-house training academy that has developed over 200 drivers since 2023. Performance and safety are managed using ISO 14001 and ISO

45001 standards, real-time monitoring, and structured maintenance programmes.

Through sustained investment in people, fleet, and partnerships, Diamond Bus North West continues to provide safe, punctual, and sustainable transport.

Judges were impressed that Diamond was the first bus company to sign the Greater Manchester Good Employment Charter, and its driver academy keeps a good flow of new drivers coming through, meaning it doesn’t employ any agency staff.

SILVER WINNER

Go North West

Go North West (GNW) has established itself as a leading operator within the Bee Network, delivering reliable, accessible, and sustainable services across Greater Manchester. Over the past year, GNW introduced 20 new buses, rescheduled networks in Bolton and Wigan, and consistently achieved punctuality of 84.76% under strict regional standards. Passenger complaints remain low, with just one per 17,000 journeys, and PSV annual test pass rates reached 99.76%.

Operational excellence is supported by advanced technology, including a £350k Operational Control Centre, CitySwift scheduling, and predictive engineering diagnostics. Sustainability initiatives include 130 electric vehicles, 98 charging points, and diesel repowering programmes.

GNW invests in its workforce through the Elite Driver Academy and Engineering Academy, increasing apprenticeships, female recruitment, and workforce retention. Social value programmes and inclusive services, such as dementia-friendly buses and the Chatty Bus initiative, enhance community impact.

Through strong partnerships, robust planning, and ongoing innovation, GNW continues to deliver a high-quality, reliable, and inclusive service, supporting the growth and success of the Bee Network.

BRONZE WINNER

Stagecoach Manchester

Stagecoach Manchester plays a central role in Greater Manchester’s Bee Network, operating contracted services across multiple depots, including Middleton, Oldham, Queens Road, and Stockport. Over the past year, the company introduced 265 new buses, refurbished 132 vehicles, and increased resources with 22 additional buses and 76 drivers to improve reliability and punctuality. Patronage grew 15.9% during May and June 2025, reflecting enhanced service levels.

Community engagement is integral, with support for local organisations, hospitals, youth football teams, and older adults, alongside £165,000 donated to Forever Manchester. Staff development is prioritised through induction programmes, apprenticeships, graduate training, and safety and service awards. Stagecoach Manchester is a signatory to the Greater Manchester Good Employment Charter and ISO14001 certified.

Operational performance remains strong, with PSV test pass rates at 99.3%, punctuality rising to 88.7% at start points, and lost mileage reduced to 0.58%. Through proactive recruitment, training, and investment, Stagecoach Manchester continues to deliver safe, reliable, and community-focused bus services.

FINALIST

n LibertyBus

Diamond Bus North West

Go North West

Stagecoach Manchester

top national bus depot

sponsored by

is category is designed to recognise and reward excellence by a particular bus depot whose sta work together to deliver excellent services, maintaining high operational, safety and customer service standards, and which plays an active role in the community in which the depot serves. Particular attention should be paid to the objectives of the depot and how the team deliver services within the company’s objectives. e judges will be looking for evidence of a well-run and safe depot at the heart of the community which it serves. Service punctuality and well turned out vehicles will also be considered, alongside excellent employee relations and a good team spirit.

GOLD WINNER Poole (Morebus)

Morebus’ Poole depot serves as the central hub for the Go South Coast operation, supporting additional depots in Bournemouth, Swanage, Ringwood, and Lymington. e depot houses

the central control room, recruitment, and driver training teams, providing operational support across the network. Poole bus station, with its travel shop, is a key gateway for residents and visitors, o ering information, printed materials, and a designated safe space for vulnerable passengers.

e depot handles 715 daily departures, carrying over 3.4 million passengers annually, with a eet of 105 buses. e 23 engineers achieved a 100% PCV test pass rate and zero prohibitions. Operations and engineering teams work closely to minimise lost mileage (0.09%) and maintain punctuality (86.64%). Recruitment and workforce development are central to reliability, with new female driving instructors and the rst female assistant operations manager joining the team. Morebus also engages actively with the community, supporting local councils, business groups, and voluntary boards. Judges were impressed that the operations and engineering teams work closely together to ensure lost mileage and passenger disruption is kept to an absolute minimum. e mystery traveller also scored the depot higher than the other nalists.

SILVER WINNER

Dover (Stagecoach South East)

In September 2023, Stagecoach South East merged its Dover and Folkestone depots, consolidating local and interurban services at Dover following economic challenges. is signi cant change required careful planning to integrate two engineering teams and driver bases, supporting colleagues through route learning, harmonising terms and conditions, and building new working relationships.

Over the past year, Dover depot has achieved notable operational improvements. Driver turnover was halved from 15% to 7.5%, and average sickness days reduced from 8 to 7.15 per driver. Engineering breakdowns fell by 50%, and periodic lost mileage decreased by 75%. e depot now ranks sixth out of 115 Stagecoach depots in the internal operations league table.

Dover manages 3.3 million scheduled miles with a eet of 37 vehicles and 163 drivers, supported by 36 maintenance sta and 12 administrative and supervisory colleagues. Punctuality stands at 80%, PSV test pass rate at 97.7%, with zero prohibitions. e depot demonstrates how collaboration, clear processes, and teamwork can deliver a strong, sustainable operational performance.

BRONZE WINNER

Rawmarsh (Stagecoach Yorkshire)

Rawmarsh Depot has established itself as a high-performing hub within Stagecoach, consistently delivering reliable, safe, and punctual services. Operating a eet of 50 vehicles over 4.2 million scheduled kilometres, the depot maintains 137 drivers, 22 maintenance sta , and seven administrative and management colleagues. Sta work closely with management and union representatives, supported by an active social club, fostering a collaborative and positive workplace.

Over the past year, Rawmarsh has achieved notable improvements: lost mileage was reduced to 0.087%, punctuality reached 91.2% at start points, and PSV pass rates were 96.4%, with zero prohibitions. Driver turnover and sickness rates decreased, while commendations increased. e depot has also successfully integrated a new eet of electric buses.

Rawmarsh sta demonstrate exibility and dedication, o en going beyond routine responsibilities to ensure service reliability. eir strong team ethos, commitment to safety, and focus on customers exemplify operational and community excellence.

FINALISTS

■ Aldershot (Stagecoach South)

■ Bolton (Go North West)

■ Coleraine Ulsterbus Depot (Translink)

■ Witney (Stagecoach West)

Poole (Morebus)

Dover (Stagecoach South East)

Rawmarsh (Stagecoach Yorkshire)

Congratulations to all ALBUM winners at the UK Bus Awards, with a remarkable ALBUM clean sweep for a second year running in the Bus Operator of the Year category!

1st: Blackpool Transport

2nd: Diamond Bus North West

3rd: Reading Buses

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11 - 13 May 2026 Village Hotel, Blackpool Hosted by UK Bus Operator of the Year 2025:

partnership for excellence: the Peter Huntley Memorial Award

sponsored by

is category is designed to recognise and reward initiatives, projects or innovations which add value to, or improve the attractiveness and e ectiveness of, buses or bus services through partnerships with other organisations. e judges will be looking for entries that demonstrate the e ectiveness of the partnership in delivering measurable results that bene t existing and/or potential bus users. ey will also consider the number of partners involved and the potential for what further enhancements the partnership could deliver, as well as how it might provide a model for similar schemes elsewhere.

GOLD WINNER

Portsmouth Buses Partnership

Portsmouth Buses has focused on collaboration and strategic investment to improve passenger experience, reliability, and a ordability. By working closely with private operators, the scheme delivers the bene ts of franchising at a lower cost, avoiding the multimillion set-up expenses typically required.

In the 12 months to March 2024, passenger numbers increased by 17%, building on a 24% rise the previous year, with over one million journeys each month. Key initiatives include city centre bus priority measures, a highway surfacing programme to improve reliability, and a uni ed roadside design standard featuring refreshed bus stops, realtime information displays, QR codes, and enhanced shelters.

Fleet improvements include 219 onboard screens, 110 Tap-on/Tap-o readers, and expanded ticketing options, including discounted fares for young people and community groups. Park & Ride services were rebranded, achieving an eight-year high in usage. Customer satisfaction remains high at 88%, with punctuality and waiting time ratings above national averages. e eet now averages 6.5 years in age.

e Partnership says it’s delivering the bene ts of franchising while spending £10m per year less than the equivalent franchising model – which the judges said is a model that could be used elsewhere.

Devon Bus Enhanced Partnership

e Devon Bus Enhanced Partnership, established in November 2022, demonstrates strong collaboration between Devon County Council, Stagecoach South West, smaller operators, and key stakeholders. Formed in response to challenges including declining passenger numbers, rising operational costs, and driver shortages, the partnership aligns

with the National Bus Strategy and bene ts from over £20 million of DfT funding.

e partnership has delivered measurable improvements across Devon. Initiatives include bus priority schemes, enhanced management of planned and unplanned road disruptions, and real-time monitoring of network performance. Investment in services has led to year-on-year patronage growth, while upgrades to bus stations, interchanges, stops, and real-time information have enhanced the passenger experience. Collaborative projects with rail partners and local institutions support integrated transport and community needs. Looking ahead, the introduction of 60 electric buses underlines the partnership’s commitment to sustainability.

BRONZE WINNER

Hull Bus Alliance

e Hull Bus Alliance was formed following Hull City Council’s Bus Service Improvement Plan in October 2021, building on a 20-year partnership with Stagecoach East Midlands and East Yorkshire Buses. Its aim is to deliver a reliable, e cient, and safe public transport network that supports social, economic, and environmental wellbeing.

Since its inception, the Alliance has delivered signi cant improvements across

Hull. Multi-operator ticketing has been expanded, including discounted and digital options, the KAT Card for under-19s, and the Smart Commuter Scheme. Vehicle investment totals £17.1 million, with 77 new buses introduced and real-time information added at stops and on 36 city screens. Network enhancements have increased scheduled mileage by 14%, improved punctuality, and simpli ed routes, while targeted marketing has boosted journeys among young people and older passengers. Future-focused initiatives include electric buses, bus priority infrastructure, and ongoing workforce development. Regular community engagement, safety measures, and inclusion programmes ensure the Alliance delivers lasting bene ts.

HIGHLY COMMENDED

■ Student Travel Pass (Stagecoach East Midlands, trentbarton, Notts County Council and West Notts College)

■ Vision Awareness Training for Bus Drivers ( omas Pocklington Trust & partners)

FINALISTS

■ West Northamptonshire Enhanced Partnership

■ WheelsOnBoard (Moonbility and National Express West Midlands)

SILVER WINNER

Portsmouth Buses Partnership

Devon Bus Enhanced Partnership

Hull Bus Alliance

environmental innovation

sponsored by

Although the bus is intrinsically a green form of travel, the industry has made great strides to improve its environmental credentials even further. We’re not looking for a scheme that introduces a eet of electric vehicles, but a project that brings something new – or new to the bus industry – to further improve the environmental credentials of the bus or improves the environment in which buses operate. e judges will be looking for entries that can provide evidence of reducing their environmental impact. Most important of all, the judges will consider how innovative the changes are, absolutely and within the bus industry.

GOLD WINNER

Closed-loop de-inking system (Global)

Global has introduced a closed-loop deinking system to reduce the environmental impact of bus advertising materials. As the UK’s largest provider of bus advertising, the company sought to align its operations with wider transport sustainability goals by improving the recyclability of the 300,000+ advertising panels used each year. In 2023, Global began redesigning its paper and paste formats, replacing traditional multi-layered, non-recyclable boards with directly printed uted polypropylene panels.

In 2025, working with Corplex, Global opened a dedicated de-inking facility that uses a water-based process to remove ink from used panels. is allows polypropylene to be recycled into new boards with high whiteness and up to 70% recycled content,

reducing reliance on incineration or downcycling. e system delivers signi cant carbon savings, improves product recyclability and streamlines supply chain operations.

e initiative supports circularity within bus advertising infrastructure and contributes to the sector’s broader environmental objectives while maintaining consistency and visual quality for operators.

e judges commented that this scheme is true environmental innovation, and that it was good to see the wider bus industry leading the way. e process can be rolled out world wide and into other industries where similar panels are used.

SILVER WINNER

VEV-IQ (Stagecoach Yorkshire)

Chester eld depot is a key project in Stagecoach’s electri cation programme, transforming a 60-year-old facility into a fully integrated electric bus depot. e site now supports a new electric eet with 27 dual 120kW DC chargers and 54 charging sockets, helping reduce carbon emissions by over 102,000 tonnes annually compared to diesel operations.

Stagecoach partnered with VEV to implement a smart-charging platform, VEVIQ, which integrates vehicle telematics with energy management. e system monitors charge status, range and location, prioritises vehicle charging, and dynamically manages power demand, enabling cost savings of over £200,000 per year while using renewable energy.

e depot also incorporates a 234kWp roo op solar array, generating around 200MWh annually. Remote management and integrated reporting provide operational

oversight, supporting eet readiness and e ciency. Chester eld depot serves as a scalable model for future electri cation, combining sustainability, cost management and operational reliability while demonstrating how intelligent infrastructure can support the transition to electric bus operations.

BRONZE WINNER First Charge (First Bus)

First Bus has introduced First Charge, a depot-based ultra-rapid charging model that supports both its electric eet and wider community EV users. By opening charging infrastructure to commercial eets and, at selected sites, the public, First Bus maximises utilisation of grid connections while reducing the need for additional land, construction, and planning requirements.

e rst and largest site is Caledonia depot in Glasgow, operating 34 chargers at up to 150kW. e depot provides 24/7 access, supporting buses during the peak and other vehicles o -peak. Eight further sites across the UK are operational, with six planned.

First Charge also enables partnerships with organisations such as DPD, Openreach, Police Scotland, Centrica, and DSV, allowing them to decarbonise their eets using shared infrastructure. A ordable rates and on-site support make the system accessible for business and private users. e model demonstrates how bus depots can serve as e cient, scalable, and environmentally bene cial EV charging hubs.

FINALISTS

■ Greener from the ground up (Translink)

■ Right Bus, Right Route (Grant Palmer)

Closed-loop de-inking system (Global)

VEV-IQ (Stagecoach Yorkshire)

First Charge (First Bus)

culture change

The Culture Change award is intended to recognise particular efforts to change the outlook of a whole company towards the way it has done things traditionally. The judges will be looking for entries that clearly set out the aims of the initiative or project, which groups of employees it covered and how it was delivered, including how far the aims were achieved. All projects, big or small, are of interest and the judges will weigh up the degrees of challenge with the actual outcomes in arriving at their decision.

GOLD WINNER

Transforming the Duty Office (Grant Palmer)

Grant Palmer has undertaken a cultural shift centred on its Duty Office, which has moved from a reactive function to a proactive operational hub. A new performanceled incentive scheme now aligns Duty Managers’ objectives with the company’s focus on delivering every trip, with weekly performance data shared with senior leadership. This approach has supported sponsored by

improvements in service delivery, reduced missed trips and fewer customer complaints.

To strengthen the team, the company appointed a fourth Duty Manager, broadening skills and capacity across shifts. Sean Barnes brings customer service experience, Peter Nash adds industry knowledge, Abdul Noor contributes expertise from demand-responsive transport, and Lee Jordan has been promoted to Senior Duty Manager to provide oversight and mentoring.

Driver feedback indicates improved morale, reflecting the wider impact of the change.

Grant Palmer Ltd plans continued investment in professional development to maintain a culture of accountability, teamwork and consistent service performance.

The judges were impressed with the way Grant Palmer identified a problem and came up with a radical solution to address it. And they were pleased to see benefits that the changes have brought.

SILVER WINNER

Changing Gears (Translink)

Translink’s Belfast Grand Central Station project has supported a significant cultural shift across the organisation. As Northern Ireland’s largest transport development,

with new bus and rail infrastructure and substantial operational changes, the programme required new ways of working and strengthened collaboration.

A structured change approach, led by a Business Change Manager, engaged more than 4,000 staff through briefings, site tours, digital communications and VR walkthroughs. Frontline teams contributed to the design of timetables, stand layouts and service flows, helping to build ownership and understanding. Certified training supported new systems, safety procedures and customer-focused behaviours, while NaviLens technology introduced improved accessibility for blind and partially sighted passengers.

The programme reached all 33 depots and approximately 1,700 drivers, maintaining service continuity throughout a phased transition. Staff feedback indicates improved role clarity and increased satisfaction, while customer satisfaction and passenger numbers have also risen, reflecting the wider impact of the culture change.

BRONZE

WINNER

Period Positivity campaign (Women in Bus and Coach)

Women in Bus and Coach (WiBC) has introduced the Period Positivity Campaign to encourage operators, garages, support offices and manufacturers to become Period Positive Workplaces by the end of 2025. Launched at the 2024 WiBC Summit and supported across the sector, the initiative highlights the importance of providing period products as a standard element of workplace dignity. Research indicating that some women struggle to afford products or stay home due to lack of access informed the campaign’s practical focus.

A cross-sector workstream meets regularly to develop resources, including help sheets, implementation guides, business case support and case studies from organisations already adopting period positive practices. A national survey and ongoing engagement with pledge signatories helps remove barriers.

Awareness has been raised through a dedicated webinar, industry events and digital communications. Early outcomes include operators stocking facilities and reviewing policies, reflecting growing support for improved inclusivity across the industry.

HIGHLY COMMENDED

n Fastrack (Go-Ahead)

FINALISTS

n Alzheimer’s Awareness (First Bus East of England)

n Double Decker Diaries (Stagecoach East)

n Route 38 Rewired (Arriva Derby)

n Youth Engagement Programme (West Yorkshire Bus Alliance)

Transforming the Duty Office (Grant Palmer)

Changing Gears (Translink)

Period Positivity campaign (Women in Bus and Coach)

www.camilleri-appointments.co.uk

karen@camilleri-appointments.co.uk

recruitment and retention

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e twin issues of how to recruit good quality sta and retain existing colleagues has become more important since the pandemic. Although there has been a particular challenge with recruiting enough drivers, this category recognises successful and innovative initiatives to recruit new sta in all roles, as well as ways to keep existing sta on board. e judges will be looking for entries that clearly demonstrate the e ectiveness of the scheme as well as how innovative the policy or initiative is. ey will also consider the scope for replicating the scheme by other operators.

GOLD WINNER Level Up (Brighton & Hove Buses)

e Level Up campaign addresses one of the UK bus industry’s key challenges: recruiting the next generation of drivers, particularly younger people and women. Traditional perceptions of bus driving discouraged many from considering the role, so the campaign focused on making it accessible and appealing.

Level Up prioritises attitude and aptitude over experience, o ering full training to new recruits. Recruitment and training were streamlined into dedicated functions, supported by the Go Recruit and Go Train systems, improving e ciency and identifying skills gaps. Courses were extended to include customer service, accessibility, and rst aid, ensuring drivers are well-prepared for modern passenger needs.

e campaign, launched from October 2024 to January 2025, targeted underrepresented groups with relatable messaging and multi-channel engagement. It reached millions across TikTok, YouTube, and social media, increasing applications from under-35s to 37% and female applicants to over 25%. Level Up has reshaped recruitment, providing a model that can be applied across the industry.

e judges noted that the training course has been extended by two weeks to focus on meeting customer needs and were impressed with the partnerships formed with organisations such as the Sight Loss Council to create training modules supporting blind and visually impaired passengers.

ey also liked that the company took on board feedback from drivers and added rst aid training.

SILVER WINNER

McGill’s Bus Group

McGill’s Bus Group, the UK’s largest independent bus operator, employs over 1,800 people across Scotland. In response to recruitment and retention challenges, the company developed a strategy focused on widening the recruitment pool, streamlining onboarding and training, and supporting workforce retention.

In 2022, McGill’s launched its in-house training academy, o ering a paid programme with funded PCV licences. Since then, 667 new drivers have quali ed, applications have risen 41%, and onboarding drop-o rates have fallen 37%. e ‘Women at the Wheel’ initiative has further diversi ed the workforce, welcoming 47 new female drivers, with feedback used to improve cab design.

Sta engagement initiatives, including the Call2Action survey, Perk Alerts, and the IHASCO digital training platform, support continuous development. As the company introduces a zero-emission eet, drivers and engineers receive specialised EV training. Apprenticeships and referral schemes contribute to talent pipelines, while recognition from the Armed Forces Covenant highlights support for ex-service personnel.

BRONZE WINNER

Stagecoach South

In 2024, Stagecoach South implemented a recruitment and retention strategy designed to support service continuity and workforce development. Targeted campaigns encouraged higher education students to take up part-time driving roles, providing exible work for evenings and weekends while enabling students to earn and gain a PCV licence. Jamie Watson, a student at Portsmouth University, contributed to promotional content, including TikTok videos, helping attract new applicants.

At the other end of the experience spectrum, Royston Shaw, aged 87, continues to work full-time at Portsmouth depot, maintaining strong performance metrics.

Innovative approaches across depots, including driver apprenticeships at Worthing, have enhanced training, engagement, and retention. ese initiatives have led to low turnover, surplus sta at several depots, and the ability to support other locations. Holistic recruitment e orts have also increased workforce diversity, with a 28% rise in female drivers over the past year.

HIGHLY COMMENDED

■ More Women Like Us (Go South Coast)

FINALISTS

■ Stagecoach West

■ Transdev Blaze eld

Level Up (Brighton & Hove Buses)

McGill’s Bus Group

Stagecoach South

bus and the community

sponsored

by

is award is designed to recognise and reward a scheme, project or other activity which has provided bene ts to the community in which the bus company operates. We’re looking for nominations which place the bus industry (in its widest sense) at the heart of the local community in the area served. We welcome nominations from, or about, depots where sta have worked together, or from smaller teams of sta or exceptional individuals.

Bangor Clerical Team (Translink)

At Bangor Bus Station, Translink’s clerical team - Kathryn Hayes, Roger Esdale, Nicola Ross, Rodney Beattie and Stephen Cree - has developed a series of small communityfocused initiatives inspired by the memory of their late colleague, Eilleen Ferris. What began in 2021 with handmade “pocket hugs” has since grown into a range of activities designed to o er quiet support to passengers and local residents.

e team prepares discreet “bags of happiness” for individuals experiencing di cult circumstances, each containing simple items intended to provide comfort.

A “Kindness Post-box” invites passengers to leave messages that are then shared with people in care homes and others who may bene t from a personal note.

Monthly sta -run co ee mornings now bring together a widening group, including regular attendees from Orchardville. Additional collaborations, such as hosting mobile hairdressing visits, have further encouraged social connection. rough these e orts, the team has helped create a welcoming and inclusive atmosphere within the station. e judges really like that this is a grass roots initiative, conceived and operated by the clerical team at Bangor Bus Station. By bringing people together, li ing spirits, and removing barriers to inclusion, the team has placed Translink at the heart of the communities it serves – truly embodying the spirit of this award.

SILVER WINNER

Liverpool Zoe’s Place (Arriva Merseyside)

For more than 20 years, Arriva Merseyside has maintained a consistent partnership with Liverpool Zoe’s Place Baby Hospice, a charity providing palliative, respite and end-of-life care for babies and children with life-limiting conditions. e hospice depends largely on community fundraising, and Arriva’s sta have contributed through a wide range of activities, raising more than £400,000 since the relationship began following an employee

charity nomination.

e Green Lane depot now serves as a focal point for collections and seasonal initiatives, including annual Easter and Christmas gi drives. In 2023, sta arranged a visit from Santa on an Arriva bus, o ering gi s to children and hospice sta . Individual e orts have also played a role; in 2024, Engineering Director Phil Cummins completed a 450km charity cycle in India with his daughters, raising £21,000.

Arriva’s ongoing support also includes a branded Zoe’s Place bus, donated advertising space and regular awareness-raising activities, re ecting the organisation’s long-standing community engagement.

BRONZE WINNER

First Bus North & West Yorkshire

First Bus North & West Yorkshire has delivered a targeted programme of social value initiatives across West Yorkshire and York over the past year, working with partners to support employment, education and community wellbeing. Workshops with WomenZone in Bradford have helped participants build con dence and develop

employability skills, with several women applying for engineering and driving apprenticeships. e same model is now being applied in partnerships with HMP Wealstun and the Hunslet Rugby Foundation. e company has collaborated with Women Lives Leeds to promote safety for women and girls on public transport, providing training for depot managers to share with driving teams. Support for young people has included careers events with Ahead Partnership and work experience opportunities at depots. A converted training bus has been donated to Powerhouse FE College to assist neurodivergent students with safe travel skills.

Additional activity has included free travel support for medical appointments, assistance for asylum seekers attending English classes, environmental volunteering in York, and fundraising for local charities.

FINALISTS

■ Ask for Angel Street (Stagecoach East Midlands)

■ Shelter Scotland (Lothian)

■ Somerset Passenger Solutions

■ Storybus (Konectbus)

GOLD WINNER

Bangor Clerical Team (Translink)

Liverpool Zoe’s Place (Arriva Merseyside)

First Bus North & West Yorkshire

ROSCO award for contribution to safer driving

sponsored by

This award will go to the organisation, operator or employee who, in the opinion of the judges, has made the biggest contribution towards safety and safe driving during the past year. There are many schemes, initiatives, pieces of technology, and improvements to vehicles and their operating and maintenance environments that could be recognised in this category. The criteria has been left deliberately wide to encourage a varied range of entries. The judges will be looking for schemes that clearly identify the risk and provide evidence of the improvement to safer driving. They will also consider how sustainable the results are and how the scheme might be applied to safer driving throughout the industry.

GOLD WINNER

Wayne Gibbins (Arriva London)

Wayne Gibbins, bus driver and Route Champion for London’s Route 76, has been recognised for his contribution to safer driving. With 11 years’ experience, Wayne was appointed Route Champion in March 2024 and has since consistently supported colleagues in maintaining performance and safety standards. He provides daily updates on roadworks, operational notices, and headway guidance via a dedicated group chat, and liaises with controllers to ensure buses leave the yard on time and safely.

Wayne has taken practical initiatives to improve working conditions, securing safe toilet access for drivers at Waterloo,

and maintains positive relationships with local partners. He actively monitors the route, reporting hazards, road layout issues, and low-hanging trees, contributing to improvements by councils and TfL. His guidance has also reduced penalties for drivers and supported improved QSI results. Wayne’s commitment extends to mentoring colleagues, sharing knowledge, and fostering a professional, safety-focused culture across the Stamford Hill team.

The judges liked the idea of a Route Champion - which they say could be rolled out elsewhere - and were impressed with how Wayne has gone above and beyond the role to reduce incidents and promote safer driving inside and outside the garage.

SILVER WINNER Busway Lion Scheme (Grant Palmer)

Grant Palmer has prioritised safety through the Busway Lion Scheme, a structured development programme for drivers with at least two years’ experience. The scheme begins with a pre-assessment to identify candidates ready to advance their skills, followed by a combination of training, mentoring, and technology to reinforce safe driving practices.

Central to the programme is LYTX telematics, providing real-time feedback on speed, braking, and cornering, allowing targeted coaching to refine driver performance. Drivers also complete the Driver Certificate of Professional Competence (CPC), enhancing knowledge of regulations, safety, and customer care.

Participants receive an enhanced pay rate and a distinctive uniform recognising their commitment to safety and professionalism.

One-to-one coaching ensures practical, realworld guidance tailored to each driver’s needs. The scheme has led to measurable improvements, including reduced incidents and safer driving behaviours. Meanwhile, Luton Borough Council has highlighted Busway Lion as an exemplar of effective driver development

BRONZE WINNER

Perry Avery (First Bus London)

Perry Avery, Traffic Manager at Hounslow Garage, has made it his mission to reduce blameworthy accidents across the depot.

A former driver with an impeccable safety record, Perry promotes a people-focused approach that treats drivers as professionals while providing support where needed.

Over the past year, accidents, including both RTCs and passenger injuries, have fallen by 38%. Perry achieves this by identifying drivers involved in repeated incidents, analysing the circumstances, and providing targeted support such as one-to-one coaching, training sessions, or customer care courses. He also holds regular roadshows to share information and raise awareness of the wider impacts of accidents on service reliability and public safety.

Perry recognises and celebrates safe driving through certificates and assessments, and plans to introduce a badge for drivers achieving long-term safety milestones. His approach fosters a culture where safety is valued, supported, and consistently recognised, benefiting drivers, passengers, and the wider service.

FINALIST n Specialist Passenger Solutions

Wayne Gibbins (Arriva London)

Busway Lion Scheme (Grant Palmer)

Perry Avery (First Bus London)

marketing for growth

sponsored by

is award recognises marketing campaigns and initiatives which entrants can demonstrate have resulted in growing passenger numbers. It might be growing the market as a whole, in a particular geographical area, along a speci c route, or growing a particular sector of bus passengers. e judges will be looking for entries that can provide evidence of the growth in passenger numbers. ey will also consider how sustainable the increase in passenger numbers might be, what scope there could be for further increases, and if the scheme could be implemented elsewhere in the industry.

GOLD WINNER

Route 1X (Brighton & Hove Buses)

Brighton & Hove Buses introduced the 1X cross-city express service in July 2024, supported by a £2 million investment. Designed in response to customer feedback, the service provides a limited-stop alternative to the existing number 1 route, reducing journey times by up to 20 minutes and connecting the west of the city to the Marina

in the east via key landmarks.

In its rst nine months, the 1X carried over 1.1 million passengers, averaging around 600 passengers per bus each day. To meet demand, additional buses were added in June 2025, increasing frequency to every 12 minutes. Importantly, the service generated organic growth, with combined patronage on the 1 and 1X routes rising by 21.7% without reducing numbers on parallel routes.

e launch included new buses, distinctive branding, targeted marketing, and community engagement. On-time performance improved to 88.2%, and nancial margins increased, demonstrating the impact of thoughtful investment and passenger-focused innovation.

e judges thought this was an exemplar of e ective marketing and reading the local market. Well done to Brighton and Hove Buses!

106% of pre-COVID levels while UK bus industry averages remain below 91%. e company’s strategy is informed by its annual Customer Satisfaction Survey, ensuring campaigns address real passenger needs and preferences. Digital- rst marketing, including targeted social media and video content, engages younger audiences and promotes new routes and service improvements.

Recent initiatives, such as the launch of Route 10, combine multi-channel marketing with clear communication of operational enhancements, encouraging awareness and uptake. e approach prioritises network cohesion, social value, and operational e ectiveness, building long-term passenger loyalty.

LibertyBus’ work has been recognised by the UK Local Transport Minister as a model for franchised services, demonstrating that strategic marketing, aligned with operational excellence, can deliver measurable, sustainable growth.

LibertyBus has applied a data-driven, customerfocused approach to marketing, delivering sustained passenger growth on Jersey’s bus network. Since taking over operations in 2013, annual journeys have increased from 3.2 million to 5.3 million in 2024, achieving

BRONZE WINNER

yLink and Youth-Led Engagement (Translink)

Translink’s yLink card has provided discounted bus and coach travel across Northern Ireland for 16–23-year-olds, making transport more a ordable for work, study, and social life. Since its launch, over 100,000 young people have bene tted from the scheme, which o ers 50% o fares and encourages sustainable travel habits.

At the heart of yLink is the Translink Youth Forum, a panel of 20 young people who meet monthly to shape the card’s design, strategy, and communications. eir input ensures the product meets real needs, from night classes to mental health appointments. In 2024, Translink and the Youth Forum delivered the ‘Road to Rights’ Youth Summit and Bus Tour, engaging students across ve locations and marking the 35th anniversary of the UN Convention on the Rights of the Child.

Digital- rst marketing campaigns, campus events, and youth-led outreach have contributed to consistent growth, with active cards rising from 50,916 in 2022–23 to 78,788 in 2024–25. yLink demonstrates how co-designed initiatives can increase public transport use and embed long-term sustainable travel habits.

HIGHLY COMMENDED

■ 100 tickets for 100 years on the 100 service (Edwards Coaches)

■ MK Loop (Milton Keynes Council & partners)

FINALISTS

■ Flightline (Heathrow)

■ Rejuvenating inter-urban routes (Reading Buses)

SILVER WINNER

LibertyBus

Route 1X (Brighton & Hove Buses)

LibertyBus

yLink and Youth-Led Engagement (Translink)

Congratulations to All THE 2025 WINNERS

Congratulations to All THE 2025 WINNERS

Congratulations to All THE 2025 WINNERS

Congratulations to All THE 2025 WINNERS

Congratulations to All THE 2025 WINNERS

Congratulations to All THE 2025 WINNERS

From everyone at Women in Transport’s

From everyone at Women in Transport’s

D&I Bus Group, we’re celebrating your success, and the difference you make every day.

From everyone at Women in Transport’s D&I Bus Group, we’re celebrating your success, and the difference you make every day.

D&I Bus Group, we’re celebrating your success, and the difference you make every day.

From everyone at Women in Transport’s D&I Bus Group, we’re celebrating your success, and the difference you make every day.

From everyone at Women in Transport’s D&I Bus Group, we’re celebrating your success, and the difference you make every day.

From everyone at Women in Transport’s D&I Bus Group, we’re celebrating your success, and the difference you make every day.

We’re proud to support the UK Bus Awards in encouraging inclusion and positive change across the industry.

We’re proud to support the UK Bus Awards in encouraging inclusion and positive change across the industry.

We’re proud to support the UK Bus Awards in encouraging inclusion and positive change across the industry.

We’re proud to support the UK Bus Awards in encouraging inclusion and positive change across the industry.

We’re proud to support the UK Bus Awards in encouraging inclusion and positive change across the industry.

We’re proud to support the UK Bus Awards in encouraging inclusion and positive change across the industry.

Luke Rees-Pulley Award for top London bus driver

sponsored by

This award is presented to the London bus driver who has best demonstrated excellent performance from the customer perspective in the twelve-month period up to the closing date. The winner of the Top London Bus Driver prize will be the individual who best represents the customer’s ideal; a driver who is friendly, helpful, conscientious and mindful of passengers’ safety, comfort and well-being – in short, a true professional and worthy ambassador for the job.

GOLD WINNER

Katarzyna Boczkaja (First Bus London)

Katarzyna Boczkaja, a driver based at Westbourne Park Garage, is recognised for her friendly, customer-focused approach and professional driving. Passengers consistently commend her for creating a welcoming environment, whether greeting people with a smile, providing helpful information, or accommodating those with mobility needs.

Driver Quality Monitoring assessments have highlighted Katarzyna’s calm, patient, and professional driving, even in congested traffic, and she has maintained a record free of blameworthy accidents. Customer feedback supports this, with one regular passenger describing her as “always smiling, drives very well, and is a real professional.”

Katarzyna demonstrates how small gestures - waiting for a passenger running to the bus stop or explaining delays during service disruptions - can positively impact journeys. Her combination of attentiveness, reliability, and courteous service has been recognised repeatedly in surveys and assessments, reflecting a commitment to making every journey safe, comfortable, and pleasant for the people she serves.

Judges said that with her thoroughly customer-centred approach, Katarzyna is an example to other drivers, a great ambassador for the industry and a very worthy gold winner.

SILVER WINNER

Emma Samuels (Stagecoach London)

Emma Samuels has been a bus driver since 2005 and is a valued member of Stagecoach London. Known for her professionalism and alm presence, she consistently delivers high standards of customer service and safe driving. Over the past year, Emma was surveyed nine times in Bus Customer Experience assessments, achieving six perfect scores of 100 and three in the 90s, demonstrating her reliability and commitment to quality journeys.

Her record is complemented by a spotless accident history, excellent attendance, and a professional, approachable manner that passengers and colleagues alike appreciate. Beyond her driving duties, Emma contributes positively to the garage’s culture, supporting colleagues, sharing constructive feedback, and fostering a safe and collaborative environment. She also serves as the garage’s Environmental Champion, helping promote sustainability initiatives across the team.

Emma’s dedication, consistency, and focus on passenger safety and comfort make her a respected ambassador for Stagecoach London.

BRONZE WINNER

Jay Songhurst (First Bus London)

Jay Songhurst is a bus driver at First Bus London’s Tolworth Garage. Since qualifying in May 2024, he has maintained a spotless driving record and consistently achieved high standards in assessments.

Jay demonstrates particular care for passengers with disabilities, automatically lowering ramps and offering assistance sensitively. He pays attention to passengers’ individual needs, whether providing written directions and maps for a hearing-impaired customer or guiding a tour group.

Beyond his assigned routes, Jay has familiarised himself with the wider Tolworth area to support passengers, combining practical knowledge with friendly communication. He is also adept at using the live PA system to inform passengers of service changes, enhancing their journey experience.

Colleagues describe Jay as approachable, courteous, and dependable, reflecting a commitment to safety, service, and customer care that makes him a valued team member.

HIGHLY COMMENDED

n Musediku Mohammed (Metroline)

FINALISTS

n Vincent Marcelo (First Bus London)

n Amal Marzouk (Transport UK London Bus)

n Catherine Mulumba (Stagecoach London)

n Shaniya Pinnock-Johnson (Stagecoach London)

Katarzyna Boczkaja (First Bus London)

Emma Samuels (Stagecoach London)

Jay Songhurst (First Bus London)

London bus garage of the year

sponsored by

This award is open to garages that operate buses on contract to TfL. Performance and monitoring data will be used by TfL London Buses to compile a short-list of garages reaching high levels of recorded performance. The most important factor the judges will consider is your approach to customer service in its fullest sense, including all the team that are involved in ensuring buses are clean and in good condition, that they are reliable, and above all, that they are safely driven by friendly drivers. It’s a team effort. They will also consider the development and maintenance of team spirit in the garage and the role the garage plays in the local community.

GOLD WINNER

Tolworth (First Bus London)

Tolworth Garage, part of First Bus London, has consistently demonstrated operational excellence through the dedication and teamwork of its staff. For the year to date, the garage has operated 1,940,046 miles of its 1,947,272 scheduled mileage, achieving 99.63% reliability. On-time departures and staff-related lost mileage remain minimal, while engineering lost mileage stands at just 0.23%. The garage also maintains a 99% first-time MOT pass rate and ranks highly in driver quality monitoring and vehicle BCES scores.

Collaboration is central to Tolworth’s success, with operations and engineering teams working closely to ensure issues are addressed promptly. The garage has reduced blameworthy incidents by 29% year-onyear and has successfully addressed safety concerns, including the elimination of the ‘bus surfing’ risk on one route in partnership with local authorities.

General Manager Manpreet Kaur Gill highlights the strength of the workforce and a culture of teamwork, supported by Engineering Manager Gavin Jones’ ‘right first time’ approach, as key factors in Tolworth Garage’s performance and reputation.

Judges were impressed that the collective team effort by the garage community has made it possible to deliver consistent operational excellence

SILVER WINNER

Sutton (Go-Ahead London)

Sutton Garage, part of Go-Ahead London, has a century-long history and continues to maintain high standards in engineering, operational performance, and customer service. The garage achieved a 100% MOT pass rate over 26 PCV Roadworthiness and 10 Topside inspections, alongside an EQM

audit score averaging four points per vehicle. Driver Experience and Vehicle Surveys show above-average results, with a Serving the Stop score of 99.1 and External Vehicle Condition at 87.4.

Operationally, Sutton has met mileage targets while managing older vehicles and limited spare capacity, and was the first Go-Ahead garage to introduce the Bamford Bus into service. Preventative maintenance is supported by real-time vehicle data and Hexagon EAM software, while internal audits and formal inspections ensure high reliability. Apprentices and staff receive regular manufacturer-led training, and weekly meetings foster collaboration and knowledge sharing. The garage also maintains high standards of cleanliness with a structured detailing programme, reflecting Sutton’s commitment to people, assets, and passengers.

BRONZE WINNER Kangley Bridge (Stagecoach London)

Kangley Bridge, one of London’s smaller Stagecoach garages, consistently delivers high operational standards, strong staff

culture, and reliable customer service. Since joining Stagecoach in 2018, the garage has built a reputation for efficient operations, achieving staff lost mileage figures as low as 0% and maintaining strong Driver Quality Monitoring scores.

Customer satisfaction is supported by consistent QICS performance, proactive review of routes, and a focus on transparency and continuous improvement. Vehicle presentation and maintenance are central to daily operations, with engineers and drivers working closely to ensure buses are compliant, safe, and well-presented. The garage was shortlisted in the Best Vehicle Care category at the 2025 London Bus Awards.

Kangley Bridge fosters a supportive team environment, promoting mentorship, wellbeing, and collaboration. It also engages with the local community, raising funds for charities and schools. Through operational reliability, attention to vehicle quality, and community involvement, Kangley Bridge demonstrates that strong performance and team spirit can thrive regardless of size.

FINALISTS

n Croydon (Go-Ahead London)

n Westbourne Park (First Bus London)

Tolworth (First Bus London)

Sutton (Go-Ahead London)

Kangley Bridge (Stagecoach London)

young manager of the year

sponsored by

is award is designed to recognise, reward and inspire management talent in the UK bus industry. e judges will be looking for exceptional young managers who can e ectively manage people and processes and use excellent communication skills and nancial control. ey will seek evidence of successful mentoring and other leadership activities, and entries that demonstrate that the nominee has shown excellence in management and leadership. e judges will also be looking for potential to be one of the future leaders of the bus industry.

GOLD WINNER

Isobel Hedley-Jones (Fastrack)

A er completing the Go-Ahead London graduate scheme, Isobel played a key role in the successful mobilisation of the 15-year Fastrack contract. Between July 2023 and November 2024, she oversaw recruitment, depot setup, eet procurement, and stakeholder engagement. Her work included hiring 30 trainee drivers, 20 quali ed PCV drivers, and 35 TUPE transfers, alongside engineers, managers, schedulers, and

supervisors, helping to establish a workforce aligned with Go-Ahead’s values.

Isobel led the refurbishment of a former warehouse in Dartford into a functional depot with workshop, o ces, and driver facilities, and managed the procurement of 28 Irizar ieTrams. She also oversaw temporary diesel vehicles to maintain service while charging infrastructure was completed.

Since taking on the role of Head of Fastrack, Isobel has maintained on-time performance above 90%, introduced revised and new routes to improve reliability, and embedded the service in the community through workshops, accessibility initiatives, and local events. Her leadership has strengthened operations, enhanced passenger experience, and supported workforce diversity.

One of the judges described Isobel’s range of accomplishments as “phenomenal for a young manager.” ey noted that she’s balancing excellent service delivery with embedding Fastrack into the local community and increasing passenger numbers.

SILVER WINNER Khadija Janjua (Stagecoach London)

Since joining Stagecoach London in September 2024, Khadija Janjua has quickly established herself as a valued member of the

Leyton garage team and a capable Assistant Operations Manager. Over her graduate placement, she has developed a broad operational understanding, building strong working relationships across departments and demonstrating e ective leadership in both dayto-day operations and people management.

Khadija approaches her role with professionalism, fairness, and empathy, supporting colleagues through operational and conduct matters while maintaining strong team relationships. She has contributed to safety initiatives, including the Accident Reduction Strategy, and is pro cient in systems such as Green Road, Mobileye, and Intelligent Speed Assist, using insights to drive operational improvements.

Her leadership extends beyond operational duties, providing mentoring, supporting colleagues during Ramadan, and assisting passengers when needed. Recognised for her integrity, initiative, and collaborative approach, Khadija has earned respect across the organisation and continues to demonstrate the qualities of a promising future leader in the UK bus industry.

BRONZE WINNER

Henry Young (Stagecoach South Wales)

Henry Young joined Stagecoach in September 2023 a er completing a degree in Business Management at Swansea University. Over the course of his graduate placement, he has gained experience across multiple departments, including operations, engineering, and commercial and marketing teams, before taking on the role of Acting Assistant Operations Manager at Cwmbran depot in November 2024.

In this role, Henry has implemented initiatives to support driver engagement, safety, wellbeing, and performance. He has introduced structured driver check-in meetings, enabling sta to review KPIs, raise concerns, and improve communication across the depot. He also helped launch the Cwmbran Wellbeing Group, organising activities such as regular Sunday walks to promote mental and physical health.

Henry has applied a people-focused approach to attendance management, contributing to a reduction in short-term sickness to 0.52% of days lost per driver.

rough empathy, collaboration, and practical leadership, he has strengthened team relationships while enhancing operational performance at the depot.

HIGHLY COMMENDED

■ Stevie Collins (Go North West)

FINALISTS

■ Onyemaechi Akutu (First Bus London)

■ Ana Stepic (Arriva Midlands)

Isobel Hedley-Jones (Fastrack)

Khadija Janjua (Stagecoach London)

Henry Young (Stagecoach South Wales)

top national bus driver: the Chris Moyes Memorial Award

sponsored by

This award is presented to the bus driver who has best demonstrated excellent performance from the customer perspective in the past twelve months. To win the title of Top National Bus Driver, entrants need to go that extra mile to provide the customer’s ideal; a driver who is friendly, helpful, conscientious and mindful of customers’ comfort and well-being. The judges will be looking for evidence of an excellent driving and customer service record. They will consider the nominee’s accident record and commendations from customers, mystery travellers and colleagues. This will be put together with the scores from our mystery travellers to determine the winner.

GOLD WINNER

Zohra Rani (Nottingham City Transport)

Nottingham City Transport nominated Zohra Rani for the Top National Bus Driver of the Year award in recognition of her consistently high professional standards. Since joining the company in 2018, she has developed a strong reputation for excellent customer service and was named NCT Driver of the Year in 2025. Over the past 12 months, 13 formal commendations have been recorded, and she achieved 92% in the company’s mystery traveller assessment, where her courteous approach and positive interaction with passengers were noted.

Zohra maintains an exemplary record, with no accidents in three years and no absences or lateness in the last 12 months. Passenger feedback frequently highlights her considerate manner, including her attentiveness to those needing additional time when boarding. She has represented NCT at external events and is regarded as a positive ambassador for the organisation. Her professionalism, reliability and customer-focused approach reflect the values promoted across the network.

Our judges were impressed with Zohra’s effusive entry, full of praise from her employer and customers. And our mystery traveller was very impressed with her service delivery too, giving her a very high score.

SILVER WINNER

Leon Davies (Dews Coaches)

Dews Coaches nominated Leon Davies for the Top National Bus Driver award in recognition of his professional conduct and consistently positive feedback from colleagues and customers. Leon has worked with the company for almost three years and has maintained a completely incident-free driving record during this time. He is regularly commended for his courteous approach,

reliability, and supportive attitude toward both passengers and fellow drivers.

Leon is an active contributor to recruitment activity, representing the company at events and offering insight to prospective drivers. He also plays a key role in welcoming new colleagues, providing guidance on route learning and supporting drivers who may require additional confidence or assistance. His patient and inclusive approach has been valued across the team.

On the road, Leon is noted for maintaining clean and comfortable vehicles, keeping to schedules, and building strong rapport with regular passengers. His commitment to customer service and teamwork makes him a respected member of the organisation.

BRONZE WINNER

Iain Bonser (Stagecoach East Midlands)

Stagecoach East Midlands nominated Iain Bonser for his consistent professionalism and his strong commitment to passenger welfare. With no accidents in the last three years, he is regularly recognised for his calm

manner, considerate approach, and focus on delivering a safe and comfortable journey. A recent example of his attentiveness occurred when he identified a vulnerable passenger at the end of a route and ensured she received appropriate assistance, remaining with her until the police, who had been searching for her, arrived.

Iain also contributes to operational improvements, including marking timing points and route boundaries to support punctuality and assist colleagues. As a mentor at the Worksop depot, he provides guidance to new drivers and is respected for his supportive and reassuring approach.

He actively takes part in community and charitable initiatives and is known locally for creating a positive atmosphere for passengers. Colleagues consistently describe him as reliable, constructive, and committed to the values of the organisation.

FINALISTS

n Andrew Bagshaw (Stagecoach Yorkshire)

n Alma Cox (Reading Buses)

n James Davidson (trentbarton)

n Mike Foran (Stagecoach West)

Zohra Rani (Nottingham City Transport)

Leon Davies (Dews Coaches)

Iain Bonser (Stagecoach East Midlands) (right)

manager of the year: the Andrew Wickham Memorial Award

sponsored by

is award is designed to recognise and reward outstanding performance in middle management in the UK bus industry. e category is open to middle managers who are over the age of 30 at the closing date of the competition and who have worked in their current capacity for a continuous period of not less than twelve months. e judges will consider the context in which the individual is operating and the challenges they have met and overcome.

GOLD WINNER

Jonathon Hunt (First Bus East of England)

Jonathon Hunt is Head of Operations for First Bus East of England, where he has established a structured and accountable approach to leadership. In his rst full year, his team achieved an industry-leading 0.1% sta lost mileage, with Norwich at 0% and Great Yarmouth at 0.02%. e region also led nationally in total lost mileage, collision metrics, and sta engagement.

Jonathon has focused on empowering front-line sta through practical initiatives, including the Operations Supervisor Working Group, which developed a Lost Mileage Checklist now adopted nationally. He has strengthened commercial awareness across the operations team, helping depots manage budgets e ectively while linking operational decisions to nancial outcomes.

Employee engagement has improved under his leadership, with Chelmsford rising from 55% to 70% and Norwich from 76% to 80%. He promotes sta development through clear career pathways, coaching, and succession planning. Jonathon’s leadership fosters a culture of collaboration, accountability, and consistent performance across the East of England.

e judges praised Jonathon for his open, engaging and empowering leadership style. He’s changed the culture between drivers and managers and encouraged collaboration between departments within depots producing measurable results for the business.

SILVER WINNER

Aleksandra Husejko (Grant Palmer)

Aleksandra Husejko joined Grant Palmer in October 2020 as an administrative assistant supporting customer services and o ce functions. Over the past ve years, she has taken on increasing responsibilities, developing a strong understanding of operational and HR processes.

In 2024, Aleksandra was promoted to Chief of Sta , overseeing payroll, recruitment, induction, and personnel management. She

has transformed the recruitment process, implementing structured interviews and safeguarding compliance, and successfully developed a training programme that has recruited and trained 15 new drivers, with ongoing expansion.

Aleksandra also leads the Customer Services Team and the company’s internal mentor scheme, supporting sta development and career progression. She has contributed to improving operational processes, enhancing sta performance, and strengthening morale across the business. Her focus on detail, organisation, and sta engagement has made her a central part of Grant Palmer’s operations, helping to drive consistent operational excellence while supporting the company’s growth and workforce development.

BRONZE WINNER

Toby France (Arriva Midlands)

Toby France is Head of Commercial for Arriva’s Midlands region, overseeing nine depots, over 500 vehicles, and a turnover of approximately £120 million. He leads a team of Network Managers and Schedulers, manages relationships with multiple local

authorities, and represents Arriva on 15 Enhanced Partnership Boards.

Toby combines data-led decision making with an understanding of local context and operational realities. He has improved regional punctuality, launched targeted ticketing products, and supported sustainable outcomes in partnership with councils and communities. Notably, he played a central role in planning bus connectivity around East West Rail, and introduced an automated dashboard to streamline performance monitoring and improve internal decision-making.

He is committed to sta development, mentoring colleagues across the industry, and fostering an inclusive, respectful workplace. Recognised for his pragmatic and forwardlooking approach, Toby has built trust with colleagues, local authorities, and stakeholders, helping Arriva’s Midlands operations run e ciently, adapt to change, and deliver reliable services to communities.

FINALISTS

■ Chris Kelk (Stagecoach East Midlands)

■ Gurpreet Sidhu (Metroline)

■ Sam Teggart (Transport UK London Bus)

■ Andrew Wilson (Translink)

■ Jack Wright (Stagecoach East Midlands)

Jonathon Hunt (First Bus East of England)

Aleksandra Husejko (Grant Palmer)

Toby France (Arriva Midlands)

engineer of the year

sponsored by

is award is designed to recognise, reward and inspire management talent in the engineering disciplines of the UK bus industry. It’s open to all people employed at, or above, the supervisory grade in the engineering function of bus operation, maintenance or manufacturing companies or organisations. e judges will be looking for entries that demonstrate an ability to manage complex tasks, people and processes, e ective communication skills and a commitment to mentoring or other leadership activities. ey will also consider a candidate’s ability to perform to a budget and to deliver measurable outputs.

GOLD WINNER

Martin Haldane (Lothian)

Martin Haldane is Depot Engineer at Lothian’s Longstone Garage, overseeing a team of around 80 engineers and the maintenance of more than 250 vehicles. He also holds engineering responsibility for Lothian Country’s Livingston depot and Lothian Motorcoaches’ Newbridge site, ensuring all scheduled maintenance meets company standards.

Since joining Lothian in 2008, Martin has progressed from fueller to quali ed mechanic, later becoming workshop controller before moving into depot leadership. He has continued to develop professionally, completing ILM Level 5 quali cations, a Transport Manager CPC, and IRTEC Bus and Coach Technician accreditation.

Under his leadership, Longstone achieved a 15% year-on-year reduction in lost mileage,

while Livingston recorded a 40% reduction, with engineering contributing just 0.06% overall. His teams also delivered improved reliability, a 100% MOT pass rate, and no roadside prohibitions. Martin is recognised for supporting apprentices, achieving a full completion rate, and was a runner-up in Lothian’s 2024 Manager of the Year Award. e judges said that this category was a close run contest between some extremely passionate people. However, alongside his commitment to developing new talent, the judges were impressed with how Martin has transformed the culture at all of his garages.

SILVER WINNER

Steve Pither (Stagecoach South Wales)

Steve joined Stagecoach South Wales in 2004 as a tter before progressing through chargehand and supervisory roles across several depots. He later became Workshop Foreman at Blackwood and subsequently Fleet Engineer at Porth, also providing cover at Merthyr and Cwmbran. He has supported major events including the 2012 London Olympics and the 2022 Commonwealth Games. Now Engineering Manager, Steve oversees vehicle and infrastructure budgets and leads the depot’s engineering performance. Under his management, the depot has recorded improved audit scores, reduced lost mileage and strengthened eet reliability through a focus on preventative maintenance. He consistently meets vehicle availability requirements for a peak vehicle requirement of 57 and maintains a strong compliance record.

Steve has achieved a 98.5% PSV test pass rate and has recorded no roadside prohibitions or defect notices. Known for his

calm and supportive leadership style, he is recognised as a valued and respected gure within the engineering team.

BRONZE WINNER

Graham Livesey (National Express West Midlands)

Graham Livesey has worked for National Express West Midlands for more than 45 years, beginning as an engineering apprentice in 1979 and progressing through roles at several depots before becoming Engineering Manager for Coventry and Perry Barr. He now oversees more than 340 vehicles and has led both depots through a period of signi cant operational change, including large-scale transitions to zero-emission eets.

In 2024, Graham took on additional responsibility for Perry Barr, focusing on strengthening leadership, improving planning processes and introducing practices proven at Coventry, such as digital task allocation and enhanced MOT pre-checks. His work supported reliability improvements, with Coventry achieving 100% vehicle availability and Perry Barr 99.9%, alongside MOT pass rates of 99.4% and 98.2% respectively, and zero prohibitions at both sites.

Graham also coordinated the introduction of 116 electric vehicles at Perry Barr and continues to mentor emerging talent, including female apprentices and technicians, promoting an inclusive engineering environment.

FINALISTS

■ Scot Nicholetti (Whippet)

■ Tony Spencer (First Bus North & West Yorkshire)

■ Andy Wilson (Go North West)

■ Andrew Warrender (Stagecoach Manchester)

Martin Haldane (Lothian)

Steve Pither (Stagecoach South Wales)

Graham Livesey (National Express West Midlands)

unsung hero

sponsored by

is category is for one or more individuals who perform supervisory or junior management roles in the bus industry and who are known for their hard-work, loyalty and devotion to duty. An Unsung Hero is someone who keeps the wheels turning against all the odds. ey o en work for years with no recognition, save their own satisfaction in a service delivered and a job well done. e judges will be looking for nominations for exceptional individuals or teams which detail the nature and extent of the nominee(s) current responsibilities, and demonstrate a consistent record of achievement and commitment over an extended period of time.

GOLD WINNER

John Cowell (First Bus London)

John Cowell has served as Garage Driver Trainer and Relief Driver Training Supervisor at First Bus London’s Fulwell Garage for 17 years. In his role, he provides support to drivers following both at-fault and serious no-fault incidents, including accidents that could have life-changing consequences.

Following a no-fault accident, John works closely with drivers to rebuild their con dence. He begins with informal meetings, o en over a co ee, to understand the driver’s needs and provide a listening ear. Gradually, he encourages them to sit in the cab, take short drives, and eventually revisit the site of the incident, carefully monitoring their responses. His approach is patient, structured, and tailored to each individual, ensuring drivers return to service safely and with con dence.

Tra c Manager Liam Neville notes that John’s experience, patience, and support have helped numerous drivers continue their careers, preserving both their skills and the wider team. e judges were very impressed with John and how he has developed his role in bringing back to work some excellent drivers who would otherwise have been lost to the industry and who would have continued to be traumatised by the incident.

He’s a true unsung hero!

SILVER WINNER

Daniel Sanderson (Nottingham City Transport)

Daniel Sanderson has been a valued member of Nottingham City Transport since 2010, progressing from Support Engineering Shi Supervisor to Engineering Shi Supervisor. Working primarily evening and night shi s, Daniel takes responsibility for the depot during periods when management is not on site. He oversees vehicle readiness, coordinates fuelling, cleaning, and

maintenance schedules, and manages team administration, including sickness reporting, training, and leave planning.

Daniel also provides support as a quali ed First Aider and Mental Health First Aider, o ering reassurance to colleagues when needed. His calm presence and clear planning ensure his team operates e ciently and safely overnight. Beyond work, he participates in charity challenges, raising funds for causes such as Mind, and plans further charitable e orts. Balancing family life with his professional responsibilities, Daniel maintains consistently high standards, demonstrating dedication, reliability, and leadership. His quiet, steady contribution keeps the depot running smoothly, marking him as a true Unsung Hero.

BRONZE WINNER

Kevin Wallace (Translink)

Kevin Wallace has been a central gure in Translink’s Safety Bus programme for 17 years, delivering transport safety education to over half a million young people across Northern Ireland. Working primarily with primary and secondary school pupils, Kevin

provides engaging sessions using videos, props, and educational materials, helping children gain the knowledge and con dence to travel safely.

Beyond schools, he collaborates with youth clubs and community coordinators to deliver tailored sessions, o ering structured activities during school holidays and reinforcing safety messages. Kevin has also contributed to Translink’s wider outreach initiatives addressing anti-social behaviour and service disruption, building connections with young people who might otherwise be di cult to reach.

He plays an active role in community projects, including volunteering with local neighbourhood teams and supporting Translink’s Stu a Bus and food collection campaigns, contributing thousands of gi s and meals each year. Kevin’s commitment combines practical education, community engagement, and personal support, making him a respected gure in local communities.

FINALISTS

■ Will Dawson ( ames Valley Buses)

■ Tracey-Anne Hancox (Stagecoach East)

■ Bronagh McDonnell (Translink)

Colleague Andy Evans collected the Gold Award on behalf of John Cowell (First Bus London)

Daniel Sanderson (Nottingham City Transport)

Kevin Wallace (Translink)

lifetime contribution to the bus industry

e Lifetime Contribution Bus Industry award was re-named in 2023 to emphasise that this is for a contribution over a sustained period of time. It recognises a signi cant and sustained contribution to the success of the industry by an individual who has consistently gone beyond the call of normal duty to improve and promote the bus industry for its users or the wider community over a period of years. is award is made by the UKBA Management Committee which will assess the nominee’s length of service and record of achievement. It will also consider what their contribution has been to the wider bus industry, over and above the organisations they have worked for during their career.

Martin Dean, The Go-Ahead Group

Martin oversees the performance of Go-Ahead’s UK bus companies outside London, covering regions from Devon and Cornwall to the north-east. He leads a team of Managing Directors across multiple operations, including Go North East, Go North West, Go South West, Go South Coast, Oxford Bus Company, Go East Anglia, East Yorkshire, and Brighton and Hove, supporting them in improving operational performance, team leadership, and community engagement.

With over 30 years of transport experience, Martin has worked across public and private sectors, including Surrey County Council, Atkins consultancy, and rail operations with Greater Anglia, where he introduced

advanced ticketing systems. He joined Go-Ahead in 2008, previously leading business development and supporting domestic and international expansion. In his current role, he has contributed to business growth, both organically and through acquisitions, and supported recovery from the pandemic.

Beyond Go-Ahead, Martin has served as Chair of the Confederation of Passenger Transport since 2018 and as Non-Executive Chairman of Edinburgh Trams. He is also widely recognised for mentoring colleagues across the industry. Away from this suite of busy day jobs, he has a passion for sport and is a football referee.

e UK Bus Awards Management Committee wanted to recognise Martin for his service to the industry as an inspirational leader and also his wider contribution as an advocate for the bus sector.

sponsored by

GOLD WINNER

judging entries

Alan Millar, Chair of the UK Bus Awards, outlines the extremely thorough, multi-stage judging process - combining expert panels, probing interviews and mystery travellers to ensure every winner is independently and rigorously assessed

The winners receiving UK Bus Awards on the Troxy stage can do so in the knowledge that the selection of winners is a rigorous process in which initial impressions are often turned upside down by further examination, discussion and debate.

The route to the presentation begins with the call for entries in the spring when operators and stakeholder partners are invited to email their submissions for the awards. We have greatly streamlined this process, replacing a daunting form in which points were awarded for answers to each question — and entrants were penalised for omitting to answer any of them — to a simpler format in which they set out the hard facts of why they believe they are worthy of an award.

This has generated more entries, and entries of high quality, and has helped our judges focus completely on the case being made rather than be hidebound by a complex and proscriptive system of points.

The women and men on our multigenerational judging panels cover a great breadth of industry and wider business knowledge and experience: operators past and present from the disciplines of traffic, engineering, commercial, training and human resources; passengers’ representatives; the industry press; past governments.

Each panel member examines the written entries before attending the all-day sessions when finalists are selected. Each declares his or her top three in order of preference. That may or may not reveal an apparently clear winner or top three, as each judge approaches the process with a different professional perspective, and some see more merit than others in one aspect of an entrant’s case.

The discussions that follow often change judges’ minds, their eyes and ears opened by colleagues to the strength of one entry over another. The deliberations are lengthy, never rushed, with each judge explaining what appeals to them.

While that determines the Gold, Silver and Bronze winners and shortlisted finalists of several categories, it is only the first part of the process for those that are focused on the performance of people. Their first, second and third places are provisional, as there are interview panels for some, mystery travellers for others.

The finalists for Engineer of the Year, Manager of the Year and Young Manager of the Year are invited to a face-to-face interview in London to give a short presentation about themselves, what they do and how they make a difference in their workplace, and for panel members to question them more closely on what makes them tick and their aspirations for the future.

Meeting the real person behind an entry is immensely revealing. This provides a deeper insight than is presented in the initial email entry. However, our panels are anxious not to

appear intimidating. They recognise that the finalists may feel nervous and endeavour to put them at their ease and imagine them in the comfort zone of their daily workplace.

Mystery travellers — we keep their identities secret — go out into the real world to put the finalists for Driver of the Year, National Depot of the Year and the Operator of the Year awards to the test of finding out how their impressive written entry matches the service the public experiences. They travel incognito in school term time, posing as ordinary riders paying for each journey, sampling a range of different services and driver duties at different times of day.

They observe and award points for the entire journey experience, from the bus stop before each bus arrives to the stop where their journey ends. Punctuality, reliability, information, presentation of the vehicle inside and out, the attitude and competence of each driver and the condition of the vehicle are all taken into account. The points are weighted to place more importance on some aspects than others, and to ensure fairness the arithmetic of the weighting is a secret to which the mystery travellers are not privy.

The mystery travelling scores either confirm or challenge the judging panels’ provisional decisions, and often overturn those initial decisions as it is the service on the ground that matters most when recognising excellence and preserving the integrity of the awards. It will also determine whether finalists reach a standard that justifies a Gold, Silver or Bronze award.

And it is the deciding factor in selecting the winners among winners, the head-to-head run-off between the Gold winners of the Top City, Top Shire, Top SME and Top Contracted categories for Gold, Silver and Bronze awards in the top category of UK Bus Operator of the Year.

We are extremely grateful to all the judges and mystery travellers who have given their time this year and to all who entered this year’s awards.

sponsorship

With thanks to our Patrons, Sponsors and Supporters

As the curtain falls on this year’s industry awards, we extend our sincere thanks to the patrons, sponsors and supporters whose contributions made the event such a resounding success.

Your support was instrumental—not only in helping us deliver a professionally executed celebration, but in upholding the values that de ne our sector: excellence, innovation, and integrity. anks to your involvement, we were able to honour outstanding achievements across the bus industry in a way that was both meaningful and memorable. In an environment where impartiality and credibility are paramount, your backing enabled us to maintain the integrity of the awards scheme. It allowed us to invest in robust judging processes, clear

communications, and a platform that truly re ects the best of our industry.

Whether you’ve been with us for many years or joined more recently, your support sustains a tradition that celebrates dedication, talent and progress. We are proud to work alongside organisations that share our commitment to recognising and rewarding excellence.

On behalf of the organising team, our judges, and the many nominees whose work continues to inspire, thank you. Your contribution is deeply appreciated—and essential to the continued success of the awards.

If you would like to explore how future involvement might bene t your company’s visibility and promotion, David Warrilow would be happy to hear from you at david. warrilow@transportawardsgroup.co.uk.

■ e UK Bus Awards is independent and managed as a not-for-dividend company. ■ www.ukbusawards.org.uk

A new people-based awards scheme for 2026, culminating in a presentation ceremony in a London venue in mid-July

e Leadership in Passenger Transport Awards (LiPTA) is a new scheme, designed to highlight achievements by managers working at all levels in UK ground passenger transport. It is being organised by Transport Events Group (TEG), the team behind the highly respected UK Bus Awards scheme, which will be celebrating its 30th anniversary in 2026. TEG is a not-for-pro t organisation that exists solely to promote and inspire excellence in transport provision.

LiPTA is a multi-modal award scheme specially designed for people, to recognise and reward the skills, talent and commitment needed to deliver the leadership across the wide range of disciplines needed to deliver top-notch public service. Nominations will be invited in the New Year and will be open for a 12-week period. ere will be twelve categories from Project Management to Marketing,

Engineering to Customer Service and Service Delivery. ere will be an award for Lifetime Achievement, and the grand prix award will be the title Passenger Transport Professional of the Year. e winners will be announced at a lunchtime presentation ceremony in a prestigious London venue in mid-July 2026.

LiPTA has three objectives: to provide a forum in which leadership can be celebrated and promoted; to encourage best practice in lifelong learning and skills development; and to help improve the industry’s reputation amongst prospective recruits.

More information will be available at www.lipta.org.uk. In due course, this will be the portal for submitting nominations, buying tickets and sponsorship.

Showcasing the full spectrum of the coach and bus industry, from zero-emission vehicles and cutting-edge technology to essential business services.

Timed to align with planning and procurement cycles, and supported by a personalised meeting planner, it’s where operators, local authorities, and community transport providers come to connect, compare, and invest.