1STA2025

transporttimes

SCOTTISH TRANSPORT AWARDS BOOK OF WINNERS

2025 01_STA2024_Cover_2.indd 1

03/07/2025 10:52

00_STA2025_Ad.indd 2

01/07/2025 14:19

Welcome

We are all playing a part in shaping Scotland's future

Alison Irvine Chief Executive of Transport Scotland and Chair of the Scottish Transport Awards Judging Panel

The judging panel for the 2025 Scottish Transport Awards: ■ Alison Irvine Chief Executive, Transport Scotland; Chair of the Scottish Transport Awards Judging Panel ■ Dr George Hazel OBE Director, George Hazel Consultancy ■ Bettina Sizeland Director of Bus, Accessibility and Active Travel, Transport Scotland ■ Robert Jack Managing Editor, Passenger Transport ■ Paul White Director, CPT Scotland ■ Hannah Ross Chief Executive and Accountable Officer, Scottish Rail Holdings Limited

we do and what is good about Scotland. It is often perceived as “business as usual”, but so much work and energy goes into keeping Scotland, its people, and the economy moving, 24/7, 365 days a year. Last week was a timely reminder of all of the effort that goes in behind the scenes. There were no shortage of examples, and the vast array of talent on display at the Transport Awards is further evidence of that progress and ambition.

As chair of the Judging Panel, it was a genuine honour and privilege to see and recognise all of the nominees, winners and organisers of another successful event. Recognising those who get people to their jobs on time and in comfort, to urgent medical appointments, to meeting up with friends and family as well as goods to market on a daily basis, as well as commending those who are developing our transport systems for the future – is a very worthy cause indeed. Last week provided a great platform to demonstrate why we should continue to celebrate our achievements across the sector.

If we don’t shout from the rooftops about our impact and success, how will we attract the next generation of talent and innovation into the transport sector? Engineers, planners, designers, the best and most ambitious graduates and up and coming creative new minds and fresh energy. We want to create a positive buzz around transport and show it can be a

As the dust settles on another inspiring Scottish Transport Awards, it’s a welcome opportunity to reflect on everything we’ve achieved across Transport in the past 12 months - but also to preview what lies ahead.

I love working at Transport Scotland, it’s a real privilege to be the Chief Executive and to work with so many motivated brilliant people across the sector, delivering for the people of Scotland, improving lives. That’s one of the reasons I enjoy being involved in the awards process, a chance to recognise those who are often under the radar. And we have achieved so much over the past twelve months, one ceremony could not possibly do it all justice!

Despite the often turbulent world, where international conflict, climate change and economic instability can sometimes cause uncertainty - which we are not immune from - it’s important to focus on what we can actually control and influence. That’s why it was so incredibly energising to celebrate the many successes at last week’s awards. And I truly believe we can look forward with confidence.

Transport Scotland is constantly striving – at all levels – to improve Scotland’s transport system, with an emphasise just how crucial transport is to the wider mix and the fabric of our society.

Transport is often unseen, but it underpins so much of what

force for good and for change.

Having motivated teams and workplaces to thrive and prosper - and recognising our achievements - is a big part of that.

Because transport is about people – our infrastructure is the backbone of our economy.

Those services connect us as a society. You all help to make that happen – and your professionalism in what you deliver, particularly through the complexities we need to navigate every day, is extremely impressive.

Looking ahead, it promises to be another exciting and busy year for all of us. Big ticket items often take several years to develop - but the next 12 months will see us kick on in terms of delivering the commitments as set out in the new recently published Programme for Government.

We will be focused on the vision, outcomes and priorities set out in the National Transport Strategy - to help us reduce inequalities, reduce transport emissions, support our economy and improve our health and wellbeing. I think these are common goals we can all get behind.

The stories I hear every day – and last week - remind us of why transport matters and how we can help make the everyday extraordinary for so many. These are often just small moments in people’s lives, but ones that really make such a difference – and you can all help make our collective vision a reality.

Sponsored by

Supported by

3

3_STA2025_Welcome.indd 3

03/07/2025 11:00

Transport_awards_advert_A4.indd 1 00_STA2025_Ad.indd 4

30/06/2025 14:22 12:30 01/07/2025

Contents

8

Most Effective Road Safety, Traffic Management & Enforcement Project

Best Bus Service

Excellence in Walking, Public Realm and Cycling

12

Excellence in Transport Accessibility

13

Rail Supplier of the Year

Designer: Keith Simpson e: keith@one-creative.com Distribution: Passenger Transport

20

27

16

22

28

17

23

18

24

19

26

Contribution to Sustainable Transport

Most Innovative Transport Project of the Year

9 10

The Scottish Transport Awards 2025 Book of Winners has been produced by Passenger Transport magazine

14

Excellence in Technology and Innovation

Transport Team/ Partnership of the Year

Excellence in Travel Information & Marketing

This publication and the Scottish Transport Awards logo is copyright © Transport Times Events Ltd. All rights reserved. No part of this publication may be reproduced in whole or in part without the written permission of the publisher.

Airport of the Year

Frontline Employee of the Year

Excellence in Transport Design

Best Practice in Transport Planning

Public Transport Operator of the Year

Transport Local Authority of the Year

29

Outstanding Contribution to Transport

30

Lifetime Contribution to Transport

Excellence in Social and Community Value

Transport Times Events Ltd, Registered in Scotland No. SC714075 e: grant.poulton@transporttimes.co.uk w: www.transporttimes.co.uk

5

5_STA2025_Contents.indd 5

04/07/2025 10:54

00_STA2025_Ad.indd 6

30/06/2025 13:33

Foreword

Driving Scotland forward with progress, partnership and purpose

Fiona Hyslop Cabinet Secretary for Transport

"I firmly believe that developing strong relationships is key to making transport work in Scotland – and the connections we make with individuals, communities, businesses and partners are essential"

contract was announced – a £3.9 billion public service. n The concessionary vouchers scheme for young islanders was extended. n MV Glen Sannox was delivered and another five major vessels are being delivered steadily from now to summer 2026 – with seven small vessels being procured and planning for three further vessels is progressing. n The new rail station at Hairmyres was opened in May as part of the East Kilbride Enhancement Project, which will see the introduction of electric trains on the route from December this year n The procurement of the new rail fleet process is also well underway. n Many Active and Sustainable travel projects have or will reach completion this year. n We are completing the publicly funded expansion of electric vehicle chargers across Scotland.

And of course this merely all follows on from everything we have already delivered in this past year. This includes reaching the electric vehicle charging target two years early, reopening the Levenmouth line, opening several popular active routes, responding to severe weather events, working on the A83’s short, medium and long term solutions, the A96 Corridor Review, and the Inverness to Nairn projects.

On eradicating child poverty – we continue to make transport more affordable, accessible, safer and sustainable – through important work in reimagining bus policy, enabling millions of free journeys for people through the Concessionary Travel Schemes, and creating more safe routes to school to help to encourage more people to walk, wheel and cycle.

To support economic growth, we need to future-proof how transport can support the

It was a tremendous honour to once again attend the Scottish Transport Awards last week (June 19th).

It was especially enjoyable to see so many previously unsung heroes being recognised across so many projects. The event reflected so much of the important work underway, and fine practice across the sector, as well as the energy and creativity on display in so many areas.

As Cabinet Secretary, I oversee the Scottish Government’s commitment to sustainable, inclusive, and forward-looking transport policy and investment.

And seeing so much of what you do, on a daily basis, I know that so much has, and will need to be, driven to completion over the next 12 months. Big ticket items often take several years to develop - but 2025/26 is the year to deliver major milestones - as outlined in the recently published Programme for Government.

This includes (although this list barely scratches the surface!): n Progress on the A9 is well underway – a £3.7 billion programme to dual 83 miles, with all major milestones met since the delivery plan was announced in 2023. n The CHFS3 direct award

demands and opportunities of the jobs to be gained from the renewables energy sector on and off-shore and what it will means for ports, harbours, road and rail.

Similarly, on reaching net zero we are taking forward work on rail decarbonisation, climate change mitigation and adaptation work across modes.

I firmly believe that developing strong relationships is key to making transport work in Scotland – and the connections we make with individuals, communities, businesses and partners are essential.

When we connect we can better understand difficult circumstances and come up with shared solutions to shared problems. Meeting people and literally meeting them half-way helps mutual understanding and helps address and resolve challenging situations in a constructive way. Which is why I, the Cabinet, and Ministers will again spend much of the Summer visiting many parts of the country to talk and listen to those directly involved.

A very good example is our role and leadership on Road Safety, an issue almost every table in this room has an interest or role in. Working closely with Police Scotland, COSLA, the NHS, our operators and operating companies, demonstrates partnership working. This helps to galvanise focus and commitment from other partners. And I know from attending last week’s Scottish Transport Awards, there are many, many more fine examples like this, right across the country, happening every day.

Sometimes these may feel like small things, but as a collective, they are making a difference.

You should all be very proud of your work - I certainly am.

Thank you for everything that you do, it is greatly appreciated and does not go un-noticed.

7

7_STA2025_Foreword.indd 7

03/07/2025 10:59

Most Effective Road Safety, Traffic Management & Enforcement Project

This category encompasses all aspects of road safety, traffic management and enforcement. Examples of projects that would qualify are speed management, road space reallocation projects (for example bus lanes) and parking enforcement schemes.

We will be looking for results such as casualty reductions, improved journey reliability, modal shift, or congestion reduction.

WINNER

PROJECT CENTRE, NSL AND CITY OF EDINBURGH COUNCIL Project Centre and NSL’s collaborative approach in tackling pavement parking

based on the severity of pavement parking, creating a clear, consistent framework for prioritising enforcement actions. The RAG methodology was reinforced by GISbased analysis and detailed visual outputs, allowing it to identify the most problematic areas effectively and develop sustainable mitigation strategies.

In partnership with NSL, Project Centre trained enforcement officers to target the highest-priority areas and also rolled out public engagement initiatives, including informative flyers and communications, to help raise awareness of the new legislation and encourage public compliance.

Following the enforcement phase, there was a marked reduction in pavement parking contraventions and complaints. The number of parking contravention notices

Project Centre, in collaboration with NSL and The City of Edinburgh Council, developed a comprehensive pavement parking enforcement strategy in response to the Transport Scotland Act (2019), which introduced Scotland’s first official pavement parking ban.

In January 2024, Edinburgh became the first Scottish authority to enforce the ban.

Project Centre conducted a thorough assessment of over 5,000 roads across the city. By developing an innovative Red/Amber/ Green (RAG) system, it categorised roads

decreased from 17 per day in February to 12 per day in May, while online complaints dropped from 39 per day in February to 19 per day in May. These results reflect a positive shift in public behaviour, contributing to safer, more accessible streets that prioritise walking and cycling. It has become a model for other councils to follow, with Midlothian, North Lanarkshire, Farfik, and Perth and Kinross also implementing it so far.

Other shortlisted entries: Angus Council and Waterman Aspen NCN1 Carnoustie Phase 2 project South Lanarkshire Council - Council Road Safety Programme

Previous winners: 2024: South Lanarkshire Council Road Safety Programme 2023: Glasgow City Council: Ultra Smart Cycle System (USCS) 2022: South Lanarkshire Council: Casualty Reduction Programme 2020: City of Edinburgh Council: 20mph Programme 2019: Scotland TranServ, Strategic Road Safety Team: Saving Lives through Innovation With X74

8

8-9_STA2025.indd 8

03/07/2025 11:02

Best Bus Service

A submission in this category should demonstrate how changes to bus services and facilities have brought about improvements. An increase in passenger numbers; modal shift; improved customer satisfaction ratings; or improved reliability are all examples of the ways success could be documented.

WINNER

LOTHIAN BUSES Lothian Country Service 43 Lothian Country’s Service 43 was launched in June 2017 following the withdrawal of the only service linking Queensferry with Edinburgh city centre by another operator who deemed it not economically viable.

Lothian Country is wholly owned by Lothian Buses but operates as a standalone business with its own products and buses and was specifically created to be able to provide the new Service 43. The route offers an important transport link to Edinburgh city centre for Queensferry residents (15 miles to NW of Edinburgh) throughout the day with 20-minute frequency services.

For commuters, it is a direct route to Princes Street and Edinburgh city centre, as well as travel through the north of Edinburgh to the terminus on Regent Road is provided, with higher year-on-year growth

since launch with an increase of 73% in customer numbers.

Lothian’s decision to simplify the fares structure for the Service 43 in June 2024 actually reduced fares for customers in Queensferry, with an adult single fare going down by 33% from £3 to £2.

The customer growth allowed Lothian to implement a zone boundary change, bringing Lothian Country’s ‘CityWEST’ zone under Lothian’s ‘city’ fares zone, enabling access to cheaper travel for regular customers. The resulting reduction in boarding times from the fares simplification led to quicker end-to- end journey times with a 4% reduction in journey time during morning peak services and a 2% reduction in daytime services.

Service 43 experienced huge customer growth of 12% in the second half of 2024, which is double the 6% customer increase

experienced across the rest of Lothian’s network.

It is really heartening to see the hard work put in by Lothian to sustain this inclusive bus link - including extensive analysis of passenger journey patterns and commitments from Edinburgh Council to retain and improve bus priority measures rewarded by such a strong positive response from passengers.

Commended: McGill’s Bus Group - McGill’s Clydeflyer

Other shortlisted entries: First Bus - Glasgow Airport Express 500 Glenfarg Community Transport Group The 23 Bus Scottish Citylink Coaches - M92: Edinburgh, Dundee, and Aberdeen

Previous winners: 2024: Glenfarg Community Transport Group: The 55 Bus 2023: Strathclyde Partnership for Transport: Keeping Communities Connected 2022: Scottish Citylink Coaches: Saltire Cross Network 2020: Scottish Citylink Coaches: Service 900: Glasgow – Edinburgh 2019: First Glasgow: Service 75

9

8-9_STA2025.indd 9

03/07/2025 11:03

Excellence in Walking, Public Realm and Cycling

Entries in this category need to demonstrate how particular policies and projects have improved the street environment. Examples of initiatives for this Award include environmental enhancement schemes, pedestrian schemes or parking and warden policies. Before and after photographs help the Judges with this category.

Alternatively, a cycling strategy may form the basis of a submission for this category or an individual scheme, which has brought significant benefits. Increased numbers of people cycling or reduced cycle casualties are two ways that you could document the success of your work.

WINNER

ANGUS COUNCIL WITH WATERMAN ASPEN NCN1 Carnoustie Phase 2 project As part of an ongoing pipeline of projects on the 30 miles of National Cycle Network Route 1 that runs through Angus, the Council were tasked with improving a section of NCN1 core path, running in a 1.2km long narrow corridor bounded tightly one side by one of the Carnoustie Golf Courses and the East Course Railway Line on the other.

This section had an extremely poor surface and was shared by Non-Motorised Users (NMU) and vehicles, with no separation between the two. Angus Council had received reports of safety issues from users that included

would previously have been impossible.

Accessibility along the route has been improved so that now non-standard adaptive cycles and other mobility aids can also use the route.

five incidences a year of pedestrians tripping and falling caused by the poor surface and conflict between those using the route.

It designed a Pedestrian and Cyclist Priority Scheme for a critical pinch point over the Barry Burn where vehicles and non-Motorised Users (NMU) must share the same road space. Clearview Intelligence installed two Clearview Connex Active Pedestrian & Cycle Classifiers either side of the pinch point and traffic signals which detects pedestrians and cyclists in either direction in the designated area, 25 metres in advance of the signals, and sends a signal to the traffic controller.

Upon detection, the traffic lights will turn red for vehicles, granting priority to pedestrians and cyclists. No personal injury accidents or incidences of conflict between pedestrians and vehicles have been recorded since opening in July 2024.

The route is now street lit throughout during the hours of darkness, improving the safety and security of all users where this

Other shortlisted entries: Ancrum Outdoor Centre - Active Travel Dundee City of Edinburgh Council - City Centre West to East Cycle Link and Street Improvements Project (CCWEL) Cyclehoop and Glasgow City Council Cyclehoop Trips secure destination cycle parking Cycling Scotland with Link Group Riverside Dalmarnock Cycle Storage project Glasgow City Council - Connecting Battlefield Phase 1 South Lanarkshire Council - Active Travel Infrastructure – East Kilbride Town Centre Network

Previous winners: 2024: Glasgow City Council - East City Way Phases 6 & 7 2023: Aberdeenshire Council: The Aberdeenshire Bothy 2022: Joint winners: Cyclehoop Ltd & Glasgow City Council 2020: City of Edinburgh Council, Edinburgh Cycle Hire Scheme 2019: Aberdeenshire Council, Integrated Travel Town Masterplan Project Approach

10

10_STA2025.indd 10

03/07/2025 11:04

00_STA2025_Ad.indd 11

01/07/2025 14:23

Excellence in Transport Accessibility

An entry in this category covers projects or initiatives that can demonstrate improved access to travel or the travel experience for disabled people. We will be looking for entries which highlight innovation, the extent to which the proposer has sought to build upon learning through engagement with disabled people, positive team or partnership collaboration, and the extent to which they benefit disabled people who are in hard-to-reach groups.

WINNER

SUSTRANS National Cycle Network Accessibility Programme The Sustrans Accessibility Programme works to remove physical barriers and obstructions on the National Cycle Network and link paths to make it accessible for everyone, including wheelchair users, parents or carers pushing kids in buggies, and people using adapted bicycles.

In 2022/23 Sustrans undertook a

comprehensive audit of the Network in Scotland and created a detailed database which found that there were over 4,000 barriers that prevent people with disabilities and/or the National Cycle Network.

This data was shared with Local Authorities and other partners via online GIS platforms.

In 2023/24 the Accessibility Programme launched its public dataset and fund.

Its aim was for the Programme to have

supported the removal of 150 barriers – but Sustrans massively exceeded this target with the removal of 232 barriers. By grant funding other partners from Sustrans’ Network Development Fund, overall 437 barriers were removed.

This led to the following positive impacts: NCN75 Cambuslang path counter figures show a 54.1% uplift in total path users following £5,512 of barrier redesign works carried out in February 2024. NCN75 Kilmacolm path counter figures show a 47.5% increase in cycle users following £10,000 of barrier redesign works carried out in January 2024. NCN1 Musselburgh path counter figures show a 13.1% increase in cycle users following £2,000 of barrier redesign works carried out during the winter months in 2023.

The Fund’s focus on low-cost, high impact interventions has been presented at international conferences with best practice shared nationally and internationally.

Sustrans’s Accessibility team promotes best practice in accessible design, evidence base and focus on the inclusion of identified issues through existing work streams to ensure value for money is being achieved.

Partnership with accessibility charities and champions has been key in the continued impact assessment of works delivered. Such a fantastically simple yet vital strategy to solve basic accessibility issues on existing Active Travel routes not only making them truly inclusive but also more attractive, as the uptick in cycling levels show. Great to see.

Other shortlisted entries: City of Edinburgh Council - Edinburgh’s Accessibility Commission Community Transport Association Community Development Programme Lothian Buses – Strut Safe McGill’s Bus Group - McGill’s / RNIB Scotland Network Rail - Network Rail and Story Contracting removing barriers and improving access to travel Project Centre - Project Centre and NSL’s collaborative approach with Edinburgh Council in tackling pavement parking

Previous winners: 2024: HITRANS: Go - Hi and Motability Mobility Credit Pilot 2023: Aberdeenshire Council: The Aberdeenshire Bothy 2022: Joint winners: Cyclehoop Ltd & Glasgow City Council 2020: City of Edinburgh Council, Edinburgh Cycle Hire Scheme 2019: Aberdeenshire Council, Integrated Travel Town Masterplan Project Approach

12

12-13_STA2025.indd 12

03/07/2025 11:21

Rail Supplier of the Year

Suppliers of equipment and services to the rail industry are eligible to enter this category. Entrants should demonstrate the benefits accrued from the use of these products and services e.g. increased efficiencies, improved reliability, decreased crime levels etc. It may be that you have innovatively applied existing products and services or introduced a new product or service that has traditionally been used outside the rail sector.

near the five stations including interactive STEM workshops for school children, the installation of sensory boards made from recycled site materials, guided site visits, work experience placements, and a playground makeover at a school for children with special educational needs.

In total, the project team contributed over 500 hours of volunteering, helping to build strong relationships with the community. On completion, celebratory events were held at each station with key stakeholders and local community members, highlighting the positive impact of the improvements.

WINNER

STORY SCOTLAND Story delivered five Access for All projects for Network Rail within 12 months which have transformed the travel experience for over 2,400,000 passengers annually, particularly those with reduced mobility, parents with prams, and travellers with heavy luggage.

The new infrastructure at Port Glasgow, Dumfries, Uddingston, Anniesland, and Carstairs stations has helped passengers navigate stations independently and with more confidence. Interventions included installing lifts that serve multiple levels and new footbridges.

Story also had to overcome significant challenges related to space constraints

and maintaining the station’s architectural heritage and required innovative engineering solutions to integrate modern accessibility features into an existing structure, while minimising disruption to passengers.

Throughout the work, the project accommodated heavy passenger flow during peak times while construction was ongoing, requiring careful planning and the use of temporary access routes.

Good to see the scheme designs were based on meaningful community engagement with passengers including wheelchair users to understand their specific needs to deliver solutions that made a tangible difference.

The team also delivered a range of social value initiatives across local communities

Other shortlisted entries: Commercial Property Maintenance Services (CPMS) - Scotland’s Railway Buildings and Minor Works Framework Stadler Rail Service UK - New trains for the Glasgow Subway

Previous winners: 2024: AmcoGiffen: NR Civils Asset Management - Emergency and Reactive Works 2023: Story Contracting 2022: Rail Systems Alliance Scotland 2020: BAM Nuttall – Rail Division 2018: Siemens Rail Automation - Scottish Signalling Enhancements and Renewals

13

12-13_STA2025.indd 13

03/07/2025 11:21

Contribution to Sustainable Transport

Sponsored by

A submission in this category should demonstrate how your organisation has implemented policies to reduce its impact on the environment (for example reduced carbon footprint), supported by clear results. The types of projects that would qualify for this category include the use of alternative vehicle fuels and technologies or freight practices which have resulted in mileage and/or emissions/reductions.

WINNER

ROYAL HIGHLAND SHOW Royal Highland Show Traffic Management Working Group The Royal Highland Show is Scotland’s biggest agricultural event. Held at the Royal Highland Centre, Edinburgh over four days every June. Contributing circa £40m annually into the local economy, it’s a celebration of Scottish Farming and Rural Life for the agricultural community and general public.

The Show hosts 1000 trade-stands, 1000 competitors, 4500 livestock and 55000 visitors per day. The site shares a boundary

and main access road with Edinburgh International Airport and the airport’s busiest days of the year coincide with show dates, with a further 55000 passengers per day, thus totalling approximately 110000 persons across both sites.

The RHS Traffic and Transport Management Plan is to create and deliver a safe, efficient, sustainable and progressive framework and is overseen by the RHS Traffic Management Working Group which itself is organised and chaired by the RHS Traffic and Transport Manager.

A key aspect of the Traffic Management Working Group is the drive towards greater environmental sustainability in conjunction with the Scottish Government’s vision for net zero. An Integrated Public Transport model is utilised which links existing bus, rail and tram services with dedicated RHS bus services.

The bus services include a direct route from Edinburgh city centre and park and ride hubs. This has resulted in a more-than

A8 / Edinburgh City Bypass Junction Edinburgh Airport

A8 to Edinburgh

M9 Motorway M8 Motorway

tripling of journeys on the dedicated RHS bus service from approximately 12,000 in 2004 to over 36,000 in 2024.

Impressively, private vehicle usage to the event has been reduced by 20% since 2019, from 15,000 vehicles to 12,000 vehicles, with the target of further annual reductions.

Commended: HITRANS – Hi-Bike

Other shortlisted entries: AGS Airports - Aberdeen International Airport Alexander Dennis - Enviro100EV: increasing the supply of smaller zero emission buses in Scotland Sustrans - National Cycle Network Accessibility Programme Sustrans Scotland - Orkney Travel Matters

Previous winners: 2024: Aberdeen City Council: Aberdeen City Centre Bus Priority Measures 2023: WSP and Highland Spring Group: Blackford Rail Freight Facility 2022: First Glasgow: Electrification of the UK’s biggest bus depot 2020: BOC: BOC’s Kittybrewster Hydrogen Refuelling Station 2019: Dundee City Council: Dundee EV Infrastructure Project

14

14_STA2025.indd 14

03/07/2025 11:22

A CELEBRATION OF FOOD, FARMING AND RURAL LIFE www.RoyalHighlandShow.org.uk 00_STA2025_Ad.indd 15

01/07/2025 14:25

Most Innovative Transport Project of the Year

Sponsored by

Projects entered into this category need to demonstrate good results- it could be a project that is the first of its kind in Scotland or a project that has been done before but has been approached differently.

Projects should stand out as being that bit different.

WINNER

ZENOBE ScotZEB 2 - Collaborating to achieve fleet electrification at speed and scale Zenobe is an EV fleet and grid-scale battery storage specialist and in July 2024 was awarded £41.7m in funding from the Transport Scotland’s ScotZEB to enable eight small to medium sized enterprise (SME), mid-market and major operators to transition their fleets to zero-emission vehicles, adding more than 250 electric buses to Scotland’s roads and expanding the current number of e-buses in the nation by 40% by the end of 2026.

Zenobe is playing a lead role in the consortium, providing tailored financing structures to reduce both upfront and lifetime costs of electric fleet operations – while also delivering key infrastructure and ongoing support for electric vehicle operation.

The consortium is made up of D&E Coaches, Ember, Hairy Haggis, Maynes Coaches, McGills, NHS GGC and Stagecoach.

The consortium has committed to opening up their new charging infrastructure to third party fleet operators, creating a Scotlandwide rapid-charging network for use by buses, coaches and heavy goods vehicles (HGVs), significantly enhancing electrified transport connectivity across Scotland.

Zenobe and the consortium will collectively support 100 new inter-city bus routes once in operation which will collectively avoid 605,595 tonnes of CO2 emissions over their 15-year lifetime, bringing cleaner air to Scottish communities.

Every £1 from the Scottish Government will leverage £3.20 of private sector investment.

The first tranche of charging infrastructure projects supported by ScotZEB 2 funding is due to go live in April 2025, less than a year from when the funding was first announced, demonstrating the speed and scale of delivery.

Other shortlisted entries: Aberdeen City Council - Enhancing Community and Environmental Value Through Active Travel at Spectra 2024 Agilysis Limited - Safe System Cultural Maturity BEAR Scotland - A985 Kincardine Bridge Southern Piled Viaduct Replacement City of Edinburgh Council Edinburgh’s Accessibility Commission CoMoUK - Pop-up Hubs Cyclehoop and Glasgow City Council Cyclehoop Trips secure destination cycle parking Lothian Buses – Strut Safe Rail 74 Community Rail Partnership Hope in Hamilton Scottish Collaboration of Transportation Specialists (SCOTS) - Annual Status and Options Report - Elected Members Video

Previous winners: 2024: Aberdeen International Airport: Project CAELUS 2023: The Highlands and Islands Transport Partnership (HITRANS): Go-Hi MaaS Pilot Project 2022: Sustrans Scotland – Minecraft, St Philomena’s Primary School 2020: BEAR Scotland, Transport Scotland and BEAR Scotland – A83 Rest and Be Thankful Catch-Pits and Glen Kinglas Rock Bunds 2019: Jacobs, Transport Scotland, Scotland TranServ & Sibbald - VR Site Safety

16

16-17_STA2025.indd 16

03/07/2025 11:24

Excellence in Technology and Innovation An entry in this category should document how you have employed new technology or a new way of working to bring about great results. Again we need to see evidence that the project has brought about good results, demonstrated benefits to users and or efficiencies throughout the operation. Please note that if your project is very recent, we appreciate that results may be limited.

WINNER

FIRST BUS AI-driven Timetables In 2023, First Bus announced a three-year partnership with Prospective.io, an AI company whose software can automatically generate optimal timetables, schedules and real time fleet instructions.

In the final few months of 2023 and throughout 2024, First Bus in Glasgow has been using the software alongside its team of local network experts to adjust timetables to fit real life traffic conditions to provide a more reliable and punctual service for its customers across the city. This takes into account aspects outside the control of bus operators like congestion which have a major impact on journey time.

In 2024, over 30 services in Glasgow

were treated using this AI software with an average improvement of On-Time Performance of 8.3% measured at specific timing points along each route.

On top of the work to improve the punctuality and reliability of services for customers, ultimately giving a better all round customer experience and improving customer confidence, the partnership with Prospective.io has allowed First Bus to identify where busy priority interventions such as parking enforcement and restrictions, bus lanes, bus gates, priority signals and traffic removal would have the biggest impact on travel times.

This data has allowed us to approach the local authority with proposals and recommendations designed to improve bus travel in the city and make it more attractive to customers, encouraging modal shift.

Other shortlisted entries: Alexander Dennis: Enviro100EV: increasing the supply of smaller zero emission buses in Scotland AGS Airports - Project CAELUS AmcoGiffen - Glenfinnan Viaduct Structural Repair Innovation Angus Council with Waterman Aspen NCN1 Carnoustie Phase 2 project Cyclehoop and Glasgow City Council: Cyclehoop Trips secure destination cycle parking North Lanarkshire Council - Live Labs 2 - Centre of Excellence for Decarbonising Roads ‘North Campus’ Strathclyde Partnership for Transport Smart ZoneCard: The First MultiModal, Multi-Operator Smart Ticket in Scotland Transport Scotland: Digital Travel Data Services by Transport Scotland and Traveline Scotland

Previous winners: 2024: Fugro: RILA® Survey of Scotland Rail 2023: Lothian Buses: LB Roads 2022: AGS Airports Ltd - Project CAELUS 2020: Amey, Transport Scotland, Strathclyde University and Highland Galvanizers - ReGalvanising VRS 2019: Liftshare: Solving commuter problems with data

17

16-17_STA2025.indd 17

03/07/2025 11:25

Transport Team/Partnership of the Year

A submission in this category should demonstrate how effective team work has brought improvements to transport services or facilities. We will be looking for evidence that working practices, or improved working practices have delivered improvements.

WINNER

NETWORK RAIL The Levenmouth Rail Link Project Levenmouth Rail Link is a multi-millionpound Scottish Government-funded project.

Levenmouth is amongst Scotland’s poorest communities (Scottish Index of Multiple Deprivation) with a population of 37,000, it was the largest urban area in Scotland without a direct rail link.

In 2022 The Scottish Government confirmed a £117m investment for a Levenmouth Rail Link which opened to passengers on 2 June 2024. It also sees the return of passenger services to the Fife towns of Leven and Cameron Bridge for the first time in 55-years.

The rail link offers direct services to Edinburgh and opens up this area of Fife to visitors, opportunities for local people and unlocking access to education, culture, entertainment and employment, and attracting investment.

Leven Station is step-free, has 134 parking spaces, with electric and blue badge facilities and storage for 22 bikes. It also includes a bus terminus, with easy access to connecting bus services and existing active travel routes. Leven is also a depot

for ScotRail with jobs created for drivers, conductors and station staff.

The project was delivered through a collaborative partnership comprising: Transport Scotland, ScotRail, Scottish Rail Holdings, Network Rail and Fife Council identify potential risks. The partnership worked closely with stakeholders and community groups such as the Levenmouth Rail Campaign, Councillors and local businesses and also worked closely with agencies like ORR to secure authorisation and regulatory requirements of introducing a new railway e.g. safety validation.

The partnership also recognised the importance of engaging with communities so heavily invested in the return of the railway and a working group was created to deliver a successful opening event on 29 May 2024, when the First Minister joined 300 guests on a specially wrapped ScotRail train from Edinburgh Waverley to Leven, the first for more than 50 years, followed by a

separate community event on 1 June 2024 ahead of the public timetable launch.

Other shortlisted entries: Commercial Property Maintenance Services (CPMS) – Scotland’s Railway Buildings and Minor Works Frameworks Glasgow City Council – Charing Cross HITRANS - Sustainable Aviation Test Environment (SATE) Lothian Buses and Police Scotland: Operation Crackle McGill’s Bus Group - McGill’s FlixBus Royal Highland Show - Royal Highland Show Traffic Management Working Group Stagecoach West Scotland - Stagecoach and ScotRail GolfLink service partnership at a large sporting event Story Scotland: Network Rail and Story Contracting’s transformational team impact on accessibility through five Access for All schemes in 12 months

Previous winners: 2024: Edinburgh Trams: Trams to Newhaven 2023: Transport Scotland: The Death of Her Majesty the Queen, the funeral cortege from Balmoral to Edinburgh 2022: Transport Scotland: Delivering the Transport Plan for COP26 2020: Transport Scotland, ScotRail, Network Rail, Glasgow City Council, SPT, Stewart Milne Group and Elmford / Park Lane: The Delivery of Robroyston Rail Station and Park and Ride 2019: Transport Scotland in partnership with Combined Operating Companies – Battling the Beast from the East

18

18-19_STA2025.indd 18

03/07/2025 11:28

Excellence in Travel Information & Marketing

This category covers all areas of transport marketing including information, promotion and travel planning. We will be looking for clear evidence that the approach that you have chosen has brought about results. This may be patronage increases, modal shift or greater awareness of a particular service/ facility, or feature.

WINNER

CALEDONIAN MACBRAYNE Every Journey Starts a Story Caledonian MacBrayne’s campaign ‘Every Journey Starts a Story’ was embarked on after a long period of underinvestment in ferry assets, an ageing fleet, and increased numbers of crossings which combined to put pressure on the ferry service resulting in the brand becoming a focus of negative narrative on general governance in Scotland.

Despite this backdrop, CB has sustained its conviction that they ‘are the heart and soul of the places they sail and the people they serve.’ The campaign was designed to convey their pride and investment in the isles, showcasing island experiences and businesses, improving the brand’s relationship with island communities, increasing positive sentiment on social media and boosting internal brand pride.

A focal point of the campaign was its

new podcast, Scottish Island Adventures, hosted by Native Hebridean Coinneach MacLeod, aka The Hebridean Baker, whose natural connection with Gaelic speaking communities, local knowledge, passion and optimism, made him an instant hit. At launch it reached No. 7 in the UK Apple Podcasts Places & Travel Chart, alongside such stalwarts as The Travel Diaries and Clare Balding’s Ramblings.

It was also selected for in-flight entertainment by both British Airways and Aer Lingus, extending its reach beyond ferry passengers to a global audience of travellers.

This recognition underscored the podcast’s broader impact within the travel industry, highlighting its value as an immersive audio experience for both visitors discovering Scotland and locals reconnecting with its rich island heritage.

The entire Every Journey Starts a Story campaign resulted in 5.8% growth in bookings (directly after the campaign 1 June - 31 July 2024), a brand reputation score increase of 21.4% - goal was 3%. Brand knowledge also increased by 19.9% - goal was 3%.

Commended: Scottish Citylink Coaches - Christmas Campaign #WoollyWonderland

Other shortlisted entries: Edinburgh Trams First Bus – Acts of Kindness Living Streets Scotland - A Wee Walk Works Wonders Scottish Citylink Coaches - 900 Campaign Stagecoach West Scotland - ‘Tap the App’ Digital Ticketing Marketing Campaign

Previous winners: 2024: First Bus: Under 22s ‘Free to Explore’ Campaign 2023: Strathclyde Partnership for Transport: Delivering a Step-Change in Bus Passenger Information and Standards 2022: Sustrans Scotland - #andshecycles 2020: Edinburgh Trams & Scottish Rugby, Successful Partnership Campaign 2019: Edinburgh Trams, Airport Marketing Project

19

18-19_STA2025.indd 19

03/07/2025 11:29

Airport of the Year

An entry in this category would provide evidence of excellence or significant improvement in overall performance or provision of facilities over the past 12 months. KPIs and customer satisfaction results will be particularly relevant as evidence of this. We encourage all airports to submit their most recent ASQ scores.

WINNER

AGS AIRPORTS Aberdeen International Airport Aberdeen International Airport (AGS) managed the repatriation of Alex Salmond, coordinating efforts between the airport authority, government, and family to ensure the process was conducted with professionalism and discretion.

Passenger services have been enhanced through the installation of Next Generation Security Scanners, aimed at improving the passenger experience. Security measures were reinforced by maintaining Campus Watch in partnership with Police Scotland to address disruptive behaviour. In 2024, the airport handled 2.4 million passengers, sustaining its role in regional connectivity.

The Civil Aviation Authority (CAA) awarded the airport a Good rating for its services to Passengers with Reduced Mobility (PRM).

Community engagement included

the implementation of the Noise Action Plan (2024–2028), which focuses on monitoring and reducing noise pollution in the surrounding areas. A year-long 90th Anniversary programme was delivered, featuring events and partnerships designed to strengthen relations with passengers, employees, and the wider community.

The airport raised over £65,000 for AberNecessities, a charity providing essential items to underprivileged children. The largest-ever Runway Run event attracted nearly 400 participants and raised funds for local causes. Additionally, the ABZ Propeller Fund was increased to £30,000, supporting 24 organisations engaged in sustainability, economic regeneration, and education projects. Youth development was advanced through participation in the Developing the Young Workforce (DYW) Young Person’s Guarantee employer scheme, involving

direct engagement with local schools.

Sustainability efforts resulted in the airport achieving carbon neutrality for emissions under its direct control and obtaining Airport Carbon Accreditation Level 3+. Electricity consumption at the site is sourced entirely from renewable suppliers, and waste diversion from landfill is maintained. A significant milestone was reached by transitioning airport vehicles to Hydrotreated Vegetable Oil (HVO) fuel, reducing carbon emissions substantially. In 2024, the airport consumed approximately 34,000 litres of diesel, corresponding to about 90.5 tonnes of CO2 equivalent emissions. Switching to HVO fuel at the same consumption level would reduce emissions to 1.21 tonnes of CO2 equivalent.

The airport has also ordered three new electric vehicles, replacing petrol-powered vehicles within its operational fleet.

Other shortlisted entries: AGS Airports - Glasgow Airport

Previous winners: 2024: Glasgow Airport 2023: Glasgow Airport 2022: Aberdeen International Airport 2020: Glasgow Airport 2019: Glasgow Airport 2018: Edinburgh Airport

20

20_STA2025.indd 20

03/07/2025 11:30

The sky’s your limit Go for it.

Fly to over 100 destinations worldwide.

It’s easy as ABZ Europe and beyond in no time 00_STA2025_Ad.indd 21

01/07/2025 14:26

Frontline Employee of the Year

Sponsored by

We’re looking for nominations for this award for a frontline member of staff (for example, school crossing patrols, bus drivers, highways inspectors, receptionists) who has gone beyond the call of duty in their role and delivered a better service as a result. The nominee will have demonstrated a real commitment to their service and your nomination will need to outline briefly what they have done to deserve this award, supported with statistical or anecdotal evidence. Supporting letters are useful in this category.

WINNER

LORNA HUNTER, SCOTRAIL Lorna has been a member of ScotRail’s Conductor team at Stirling since 2011 and has been awarded ScotRail employee of the month twice, most recently in 2024 when she was given the award for her brave actions during a challenging situation

‘was the most loveliest woman with the best customer service I have ever seen she deserves some recognition thank you’, and ‘doing a brilliant job chatting nicely with customers and has a lovely demeanour as she is making her way through the train.’

Her line manager says Lorna has always been very good with other colleagues and particularly with new entrants to the company.

involving a disruptive passenger on a quiet late evening train.

Lorna protected the safety of a vulnerable female passenger and remained calm and professional in the face of ongoing aggression from the perpetrator. Thanks to her skills and quick thinking, the individual was later apprehended by the British Transport Police (BTP).

She is regularly personally thanked on social media by passengers through ‘shout outs’ such as ‘thank you for the wonderful help she gave to help my mum and another disabled passenger off the train at Falkirk’,

Other shortlisted entries: Buchanan Bus Station team, Strathclyde Partnership for Transport George McNeil - Bright Bus, McGill's Bus Group Selby Khumalom, Caledonian MacBrayne Maxine Tait, Caledonian MacBrayne Michael Munro, Scottish Citylink Coaches

Previous winners: 2024: Mohammad Ramzan, McGills Bus Group 2023: Lindsey Reid, Transform Scotland 2022: Billy Bell, First Glasgow; Stephen Docherty, McGill’s Buses; Marc Macduff, First Glasgow; Dale McDonald, CrossCountry; Stuart Mearns, Edinburgh Trams

22

22-23_STA2025.indd 22

03/07/2025 11:33

Excellence in Transport Design

Entries submitted into this category should demonstrate a focus on sustainability and high quality. Designs should also be befitting and sensitive of the community in which it is being implemented and that co-design has been meaningfully included. There should be evidence the design has been futureproofed including potential for flexibility/ extendability and be environmentally and economically sustainable. Excellence should be demonstrated in innovation, invention, and originality - it could be a design that is the first of its kind in the country and shows that it adds value and stands out above the rest. Entries can include a wide range of scheme designs from cycle hubs, bus, rail and metro stations and airport terminals.

WINNER

CITY OF EDINBURGH COUNCIL Roseburn to Union Canal Active Travel Route and Greenspace Improvements Launched in December 2024, the Roseburn to Union Canal project (R2UC) is a major infrastructure project from City of Edinburgh Council’s Active Travel Investment Programme that has been 10 years in the making with the aim of transforming the quality of walking and cycling connections from the Roseburn Path to the ramp at Fountain Park leading up to Dundee Street in Edinburgh.

Two new bridges now span the Mid Calder

railway line and Dalry Road, while Dalry Community Play Park has been revitalised with new facilities for children of all ages— designed in collaboration with Dalry Primary pupils. Around 4,900 trees have been planted along the route, creating diverse woodland to boost local biodiversity and support community health. New community gardens and allotments have been delivered in Sauchiebank. The route also connects to another flagship active travel project: the City Centre West to East Link.

A monitoring and evaluation plan, developed with Sustrans, is tracking the scheme’s impact before and after implementation - focusing on active travel use, park activity, and user satisfaction.

Baseline data showed strong public backing, with 83% supporting the proposals and just 3% opposed. Early findings suggest the route and play park are both well used. Before construction, 60% of active travel journeys avoided Dalry Park - an issue the project is

addressing by improving perceived safety.

The allotment space and greenspaces throughout the site will be part managed by local community groups and collaboration with the Edinburgh Collective group explore ways of providing public art throughout the project route. In 2025, counters will be installed in order to undertake comprehensive scheme monitoring.

The intended outcomes of the scheme is to increase the number of cyclists and pedestrians travelling along the corridor by 50%, achieve over 75% public support for the scheme and to double the amount of people who consider Dalry Park to be a highquality place for local recreation.

Other shortlisted entries: Alexander Dennis: Enviro100EV: supply of smaller zero emission buses in Scotland Angus Council with Waterman Aspen NCN1 Carnoustie Phase 2 project Stantec - Castle Douglas Active Travel Gateway

Previous winners: 2024: City of Edinburgh Council: City Centre West to East Link and Street Improvements Project 2023: ScotRail: Highland Explorer: Unlocking active travel on the West Highland Line 2022: Scotland’s Railway: Glasgow Queen Street station redevelopment

23

22-23_STA2025.indd 23

03/07/2025 11:34

Best Practice in Transport Planning

Transport planning and the development of transport plans are the cornerstone of sustainable, integrated and efficient transport networks. This category is open to national, local and regional authorities and agencies including any partnerships with any engineering/planning consultancies.

Plans must have been published / compiled in the last year and can focus on entire multimodal networks or individual areas such as Active Travel or bus networks for example. Entries should show consideration and alignment with other policies and strategies, including the National Transport Strategy and demonstrate how the transport planning contributes to planning of other portfolios including economic development, land use planning, climate change as well as health and education.

WINNER

THE EDINBURGH & SOUTH EAST SCOTLAND CITY REGION DEAL Workforce Mobility Project The Workforce Mobility Project is the first of its kind within a regional growth deal, spanning employability and transport themes to overcome travel barriers and acknowledge the fundamental role

transport plays in supporting employment, training, and education. The WMP has provided funding, management, resources and data to support the development of Scottish Borders Council’s full Bus Network Review, that fully analyses the performance of the network against demand data to try and increase patronage, in a time of reducing budgets and increasing costs.

The data-based approach to understanding travel demand and accessing data for demand that is not currently captured on the current public transport network is allowing Scottish Borders Council to deliver a new transport network that responds to community travel ‘demand’ as well as enhancing services across existing corridors. Since the new Bus Network Review was approved in January 2024, the WMP has delivered network changes that have seen improved integration, changes to frequencies and services timings and delivered flexible services in remote rural areas.

Increased service frequencies along key corridors to respond to travel demand from data analysis has delivered up to 20% increase in passenger numbers. There has been improved integration of town and rural services, new town services that respond to the demand data, duplication of services between the commercial and subsidised

network have been removed, some supported services are now commercially viable, and a new rural taxi-bus service that responds to demand identified from previous pilot DRT service has started.

Financial efficiencies in the subsidised network have helped offset the annual reduction in public sector budgets and help fund new initiatives like taxi-bus and increased revenue income on some corridors.

Commended: Sustrans Scotland, The University of Leeds, A/B Street, CycleStreets: Network Planning Tool

Other shortlisted entries: Arup - Perth and Kinross Council Mobility Strategy Glasgow City Council - City Network: Inner North and South Strathclyde Partnership for Transport Strathclyde Regional Active Travel Strategy: Prioritising People and Place

Previous winners: 2024: City of Edinburgh Council: Edinburgh’s City Mobility Plan and Our Future Streets

24

24_STA2025.indd 24

03/07/2025 11:36

We are delivering data-based decision making for investment In Transport, Special Planning & Economic Development Funded through the Edinburgh & South East Scotland City Region Deal the Workforce Mobility Project has been working with private sector, public sector and 3rd sector partners across the region to use existing and new data sets to inform decision making and deliver positive change.

Policy Influence Data Collection & Analysis

Data Driven Investment

New forms of Data Analysis Partnership working

00_STA2025_Ad.indd 25 1 Borders advert NEW layout

BENEFITS DELIVERED Full Bus Networks Reviews – new services and timetabling to match demand Interchange and Active Travel investment plans Align devleopment sites with public transport Align economic investment with public transport Develop green travel plans Help Business recruit based on public transport availability

15:20 02/07/2025 15:17

Excellence in Social & Community Value

This new award for 2025 will recognise the social impact benefits of an activity, project, programme, initiative, or policy on individuals and communities. Positive examples of social impact could include: Job creation; Improved access to services and facilities - education, healthcare, leisure, and cultural experiences; Reduced crime; Improved safety; Environmental/ conservation; Cultural preservation; Scheme impact mitigation strategies.

Submissions should capture the positive benefits and impact on individuals and our communities. Evidence such as testimonies, examples of societal benefits and where possible monetary value should support the submission.

WINNER

LOTHIAN BUSES & POLICE SCOTLAND

team logging a collective 390 additional hours of work, going over and above normal resourcing levels.

In October 2024 alone, there were 29 broken bus windows, 203 youth-related antisocial behaviour incidents, and 47 involving adults. Police were notified of 79 incidents, and Lothian carried out 25 joint patrols with Police Scotland.

As part of Operation Crackle, Police Liaison Officers were based in Lothian’s Control Room during evenings to monitor incidents in real time, prevent damage, improve response times, and reroute buses when needed. In the aftermath, Lothian and police reviewed CCTV and gathered statements - resulting in 61 arrests across Scotland by February 2025, many in Edinburgh and the Lothians.

Lothian continues to train Police Scotland’s special constables - often first on the scene - and works across all four council areas to deliver joint initiatives. Liaison Officers also

Operation Crackle As is often the case during the week between Halloween and Bonfire Night, Lothian’s colleagues and vehicles experience sustained instances of antisocial behaviour across its network. Lothian were forced to withdraw services from certain areas throughout its network due to sustained instances of antisocial behaviour on Halloween with Lothian’s Service Delivery

hold regular driver engagement sessions to offer support and advice.

Lothian, Police Scotland, and the Scottish Fire and Rescue Service also visit primary and secondary schools across the region.

In areas with persistent issues, joint patrols have been increased. A six-week “Junior Cop, Good Citizen” initiative has run in local primaries, teaching pupils how to behave responsibly on public transport.

Commended: Badenoch & Strathspey Community ConnXions - Super Motability!

Other shortlisted entries: AGS Airports - Aberdeen International Airport Cycling Scotland - Employability Orkney: Supporting bike reuse across Orkney Lothian Buses - Lothian Partnership with Shelter Marston Holdings Limited - Marston Holdings and Social Bite Partnership to reduce homelessness in Edinburgh Network Rail - The Levenmouth Rail Link Project Network Rail - Scotland’s Railway: Network Rail, Story Contracting, AmcoGiffen and QTS QTS Group Ltd - East Kilbride Enhancement Project Rail Skills Academy Stantec – The Stanctuary Concept Design

26

26-27_STA2025.indd 26

03/07/2025 11:39

Public Transport Operator of the Year

This Award is open to all rail, bus, taxi and ferry passenger service operators. Entries for this Award should outline the range of initiatives that the operator has been involved in to improve services and facilities together with results that have been achieved.

WINNER

FIRST BUS The business transformation that began three years ago was based around ‘Moving the Everyday’: the integral role First Bus has in the communities it serves and the reliance people have on it every day for work, education and leisure. First Bus Scotland increased patronage by 2.3% in 2024 against 2023.

In 2024, it extended its B2B electric charging offering with Openreach, Police Scotland, Ember Coaches and West Coast Motors all using the First Bus charging infrastructure showing the benefits of partnership working inside and outside the transport sector. Use of the First Bus Tap On Tap Off contactless payment technology has grown by 11% in 2023 with nearly a 5% increase in users and it being used to pay for over seven million trips in 2024.

As a result of AI driven network improvements - using software designed to reflect real world road conditions -

adjustments made across 2024 have shown punctuality and reliability improving by an average of 8.3% across 32 services in Glasgow. The ‘Free to Explore’ Under 22 campaign saw a number of improvements including reaching 541,968 unique people, which is 88% of all 15-24 year olds in Scotland. 76% thought favourably of the campaign and 49% agreed that the campaign made First Bus more relevant to them.

Brand perception increased by 6.1%. Out of 53 transport brands, First Bus also moved from position 37 to 6th.

Volume of people using their NEC card in Scotland increased by 2.7% on First Bus services - an extra 95,193 journeys during the campaign period. Young people now make up a third of First Bus passengers in Scotland. Card acquisition in local authority areas served by First Bus increased by 6%

despite the Saltire Card application process being no simpler.

First Bus Scotland’s electric fleet is set to increase to 285 following orders made in 2024. In November, First Bus partnered with local independent businesses as well as partners to offer free products to customers throughout the month in Aberdeen and Glasgow. Designed to showcase its support for the local community First Bus gave away hundreds of free coffees, ice creams, baked goods and match tickets to Aberdeen FC and Glasgow Warriors games over the course of the month.

First Bus Scotland increased patronage by 2.3% in 2024 against 2023 completing over 96.5 million passenger journeys across its network.

Other shortlisted entries: Edinburgh Trams Lothian Buses McGill’s Bus Group Scottish Citylink Coaches Strathclyde Partnership for Transport SPT Glasgow Subway

Previous winners: 2024: Scottish Citylink Coaches Ltd 2023: Edinburgh Trams 2022: McGill’s Bus Group 2020: Stagecoach East Scotland 2019: Stagecoach East Scotland

27

26-27_STA2025.indd 27

03/07/2025 11:40

Transport Local Authority of the Year

Sponsored by

A submission in this category should demonstrate progress and improvement across a range of sustainable transport policy areas supported by measurable outcomes. We are looking for evidence that public transport patronage levels and/ or mode shift and customer satisfaction ratings are moving in the right way, albeit in a post-Covid context. Submissions should include the approaches being utilised to attract people back to local transport and what approaches are being used to ensure accessible and affordable travel is available for all. Evidence on improving public health through increased active travel infrastructure and networks, the use of decarbonised fleets (e.g. electric buses) and road fatality statistics will also be necessary.

The team also manages air, ferry, and bus timetabling, community transport services, and both local and national concessionary travel schemes. No other transport team within Scottish local authorities has such an extensive remit.

The council’s transport services face particular challenges due to the dispersed nature of Orkney’s population. Despite this, there has been steady growth in inter-island air, ferry, and public bus services, reflecting the needs of the community.

Passenger numbers on subsidised bus services have steadily increased. In 2023/24, there were 134,500 journeys, generating £179,000 in fare revenue for the council’s Sustainable and Green Transport Fund.

For 2024/25, funding has been secured to purchase two wheelchair-accessible community transport vehicles.

Demand for inter-island ferry services also continues to grow, now limited by capacity. In 2023/24, ferries carried 337,000 passengers and 76,000 vehicles. The council

WINNER

ORKNEY ISLANDS COUNCIL

is progressing its Ferry Replacement Programme to address ageing vessels and will shortly begin a three-year trial of two electric hydrofoil commuter vessels.

Inter-island air services saw 21,995 passenger journeys in 2023/24. Infrastructure improvements are underway, with £216,307 from the Scottish Government Islands Programme Fund allocated in 2023/24 for new terminals at Papa Westray and Stronsay, and a further £346,000 secured in 2024/25 to complete replacements at Eday and Westray.

The council continues to engage with the Scottish Government on further support for ferry replacement and the acquisition of a third aircraft for air services. Orkney Islands Council is also a partner in the Sustainable Aviation Test Environment (SATE) Project, aiming to introduce new transport technologies to the islands within the next three to six years.

Commended: HITRANS - The Highlands and Islands Transport Partnership

Other shortlisted entries: City of Edinburgh Council Glasgow City Council Strathclyde Partnership for Transport Delivering for the West of Scotland

Orkney Islands Council is the smallest local authority in Scotland, with a Transportation Service Team responsible for a wide range of transport functions. These include strategic transport planning, the Ferry Replacement Programme, management of the Inter Island Air Service Contract, oversight of the Public Bus Contract, and the operation of six airfields along with associated fire crews.

Previous winners: 2024: Strathclyde Partnership for Transport

28

28-29_STA2025.indd 28

03/07/2025 11:41

Outstanding Contribution to Transport

This prestigious award honours those who have demonstrated exceptional leadership, innovation and dedication in improving Scotland transport infrastructure, services and sustainability. The winner of this award is nominated by the judges.

WINNER

ROY BRANNEN CBE

three agencies: Transport Scotland, Forestry and Land Scotland and Scottish Forestry.

The Director-General Net Zero is a member of the Scottish Government’s Corporate Governance Board.

Previously Roy was Chief Executive of Transport Scotland from 2015. Roy has led at a senior level in various operational and delivery roles on transport and infrastructure since joining the Scottish

Roy Brannen was appointed DirectorGeneral Net Zero for the Scottish Government in January 2023, having served in the role on an interim basis since November 2021.

The Director-General for Net Zero is responsible for the policy on delivering Scotland’s targets to achieve net zero by 2045. Net zero refers to the balance between greenhouse gases produced and removed from the atmosphere.

This includes areas such as agriculture, rural economy, energy, climate change, environment, forestry, marine and transport. They also oversee the work of

Government in 1999. Before this, he worked in local government.

He is a Chartered Civil Engineer and a Fellow of both the Institution of Civil Engineers and the Chartered Institution of Highways and Transportation. Roy is also a graduate of the Major Projects Leadership Academy (MPLA) and is currently SG Head of Profession for Project Delivery.

Presenting Roy with the award for Outstanding Contribution to Transport, Gillian Murray said: “The legacy of Roy’s work is not only measures in physical projects, but in the cultural and strategic direction he helped shape - one that will influence Scotland’s transport future for years to come.”

Previous winners: 2024: Hannah Ross and Daisy Narayanan, City of Edinburgh Council and 2023: Valerie Davidson, Strathclyde Partnership for Transport 2019: Neil Gellatly, Dundee City Council 2017: Andrew Burns, City of Edinburgh Council

29

28-29_STA2025.indd 29

03/07/2025 11:42

Lifetime Contribution to Transport

This award celebrates the exceptional contributions of those who have dedicated their lives to advancing and shaping transport in Scotland with an unwavering commitment to excellence, innovation and progress. The winner of this award is nominated by the judges.

WINNER

GILL MURRAY British Transport Police

that increased officer visibility across the network, offering reassurance to passengers and staff alike.

She championed the use of digital tools such as the Text 61016 service, empowering passengers to report incidents discreetly and effectively. These innovations helped tackle anti-social behaviour and improved public confidence in rail travel.

Gillian also led Operation Alert and Safer Shores, initiatives that deployed targeted patrols to reduce disorder and protect vulnerable individuals, particularly during peak travel periods and in coastal areas.

Chief Superintendent Gillian Murray’s career with the British Transport Police has been defined by courage, integrity, and an unwavering commitment to public service.

As the former Divisional Commander for Scotland - D Division - she led with distinction for nearly four years, having taken up the role in 2021. During that time, she ensured that our railways remained safe, secure, and welcoming for all who use them.

Her leadership was instrumental in shaping a modern, responsive, and community-focused approach to railway policing. Among her many achievements, Gillian spearheaded the Travel Safe Team Initiative, a partnership with ScotRail

A passionate advocate for equality and safety, she prioritised efforts to combat violence against women and girls on the rail network, ensuring a zero-tolerance approach to harassment and creating a safer environment for all.

And in the wake of the COVID-19 pandemic, Gillian led a strategic review of BTP Scotland’s resource structure enhancing recruitment, refreshing the neighbourhood policing model, and reinforcing community engagement at a time when public trust was more important than ever.

Presenting Gillian with the Throughout her career, award for Lifetime Contribution to Transport, Transport Scotland CEO Alison Irvine said: “Gillian has exemplified the values of service, leadership, and resilience.

Her legacy is one of safer journeys, stronger institutions, and a more inclusive future for transport in Scotland and beyond.”

Previous winners: 2024: Ralph Roberts, McGill’s Bus Group 2023: Neil Johnstone, CIHT 2020: Robert Andrew, Stagecoach 2019: George Mair, CPT Scotland 2018: Eric Stewart, SPT

30

30_STA2025.indd 30

03/07/2025 11:43

PROUD OF OUR PEOPLE PROUD OF WHAT WE DO and proud to be recognised amongst the best in our industry

UK’s largest independent bus operator

00_STA2025_Ad.indd 31

investing in a zero-emission future

multi-award winner

serving millions of passengers every year

01/07/2025 14:28

Inspiring the nation to love and use the bus Thank you to all the team at First Bus Scotland, our customers and all our partners.

00_STA2025_Ad.indd 32

01/07/2025 14:29