Caledonian MacBrayneEvery journey starts a story
Winner of Women in Transport Award, Diane Burke, Chief operating officer.
Shortlisted for Ferry Operator of the Year.
Celebrating success in style!
People ma er in transport.
The people that work, day in and day, out to provide the services the country relies on. Plus, the people who are using those services. While we focus on technology, data and kit all these support the people who plan, finance, run and build our transport system. So, it is right and proper that the National Transport Awards focuses on those people, their challenges, achievements and teamwork.
The National Transport Awards focus on excellence right across transport. Among others we have entries and categories featuring buses, roads, trains,
trams, cycling, ferries, airports and, really importantly, walking. None of use just one mode of transport – we need to capture them all. The Awards help show politicians and financiers that your e orts and their support makes a di erence – a social,
"Show your people you have pride in them and give them to space and time to make an entry"
financial, environmental and political return.
Its tough out there. Rising costs, financial strain on people, a changing political landscape, changing expectations, AI and rising population is pu ing pressure on our transport system as never before. However, the awards showed again transport people rising to those challenges.
Not everyone can win –we had a record number of entries. Well done to all who entered. Well done to all those shortlisted – you did very well to get on that list. And a big well done to all those winners and
highly commended set out here. So, get preparing your entries for next year. If you don’t enter you cannot win. Show your people you have pride in them and give them to space and time to make an entry. The awards ceremony is a great night and good fun.
It was a privilege to chair the judging panel again. Thanks to the judges for great work and Katie Allister and Grant Poulton for great support.
Anthony Smith Chair of the Judging Panel of the National Transport Awards
Platinum Sponsor Gold Sponsors
O icial Charity
PROUD OF OUR PEOPLE PROUD OF WHAT WE DO and proud to be recognised amongst the best in our industry
UK’s largest independent bus operator
investing in a zero-emission future multi-award winner serving millions of passengers every year
Talented people, working tirelessly to keep Britain moving
As I look back on my first year at the Department for Transport, what I’ve valued most has been the opportunity to meet the talented people who keep Britain moving. Bus drivers, station staff, engineers and countless others have taught me more about our transport network than any policy paper ever could. These are the people bringing Government’s vision for transport to life, and their insights have proved invaluable in shaping my approach to this job.
Over the last year, delivering better buses has been one of my top priorities. As the nation’s favourite type of public transport, buses are the lifeblood of communities across the country. They have the potential to fuel growth and unlock opportunities, but for too long haven’t received the support they deserve. Routes were cut and services diminished, leaving passengers underserved and shortchanged. That’s why this Government has boosted investment into our buses, as we strive to improve passenger experience and boost patronage. Our landmark Bus Services Bill will put power back in the hands of local leaders, giving them the tools to build a network which works for the people they serve. That means more reliable, higher-
"Every single person in this book has a role to play in delivering better transport, and I’m grateful for their unwavering energy and enthusiasm"
quality services, with greater accountability for delivering them.
I’m also proud of the progress we’ve made elsewhere in the department, from fixing our roads, to reforming the railway and helping our aviation and maritime sectors to thrive.
All our work has been underpinned by a commitment to a greener future. We know that transport has a crucial role to play in Britain’s journey to Net Zero, and we’re taking decisive action to achieve that. We’re accelerating the rollout of electric vehicles, delivering on ambitious targets for sustainable aviation fuel, and complementing our Maritime Decarbonisation Strategy with international leadership on
shipping emissions. We also continue to champion active travel schemes and put sustainable public transport at the heart of our legislative agenda.
These efforts will help to unlock the full potential of clean energy, benefiting both our climate and our communities. Decarbonising transport directly drives growth, transforming existing industries while unlocking brand new ones. Britain’s green transition will create highly skilled jobs for the future, bringing opportunities to every part of the country.
We’ve made huge strides since last July, but our journey is far from over. Later this year, my department will set out its ambitious Integrated National
"Over the last year, delivering better buses has been one of my top priorities. As the nation’s favourite type of public transport, buses are the lifeblood of communities across the country"
Transport Strategy. This longterm vision will underpin all our future work, helping us to improve journeys right across England.
Our strategy has been shaped by key stakeholders and members of the public, people who use our network every day, who understand its challenges and can see its opportunities. By fixing fragmentation, ending inefficiency and leaning on local leadership, we can create a simpler, more reliable and safer transport system. In turn, we can help more people to make the journeys that matter, however they choose to travel.
Every single person in this book has a role to play in delivering better transport, and I’m grateful for their unwavering energy and enthusiasm. I’d like to congratulate this year’s winners and once again express my gratitude to all those working tirelessly to keep Britain moving.
Simon Lightwood MP Parliamentary Under-Secretary of State for Local Transport
Judging panel
Meet our panel of expert judges
Anthony Smith Chair of the Judging Panel
Anthony is currently Chair of Independent Rail Retailers and the Heathrow Area Transport Forum. He is also a member of the Affinity Water Independent Consumer Challenge Group. Formerly he was Chief Executive of Transport Focus and its predecessor bodies. He also worked at Consumers’ Association and Consumers International. Having studied law, Anthony is also a qualified solicitor.
Ruth Cadbury Chair, Transport Committee
Ruth Cadbury MP was elected as Chair of the Commons Transport Committee in September 2024. She has been the Labour MP for the west London seat of Brentford and Isleworth since 2015. She has previously held shadow ministerial roles for Prisons & Probation, International Trade, Planning, and Housing; and has been a member of the Transport, Justice, and
Women & Equalities Select Committees. Ruth has chaired the All Party Parliamentary Groups on Cycling and Walking, Transport Safety, Airport Communities and Women in Transport.
Prior to her election to Parliament, Ruth was a town planner working in local government and the third sector. She was a Councillor in the London Borough of Hounslow for 25 years and also chaired the Barrow Cadbury Trust – a social justice foundation.
Stephen Fidler Co-Director for Local Transport, Department for Transport
Stephen is Co-Director for Local Transport at the Department for Transport. He leads, with Jessica Matthew, the DfT directorate responsible for policy and funding on local road maintenance, buses, taxis, light rail, inclusive transport, active travel and local authority transport funding and strategy. Stephen has worked in government on transport issues for over 25 years, including in the then Department for the Environment and the No 10 Policy Unit. Before starting his current role in 2019, he headed DfTs client team for Highways England. He received an OBE for services to transport in 2019.
for All
Daisy Narayanan is the Director of Public Realm at The Crown Estate. Prior to this she was Head of Placemaking and Mobility at the City of Edinburgh Council where she led on delivering a city-wide integrated approach to transport and placemaking.
Daisy is on the Board of Architecture & Design Scotland and a member of the Evidence Group for Scotland’s Climate Assembly. .
Jo Field President of Women in Transport & Chief Executive of JFG Communications
Jo is the President of Women in Transport and Chief Executive of JFG Communications, a consultancy specialising in stakeholder engagement, political communications, diversity and decarbonisation for the transport sector. Jo has been named among the 100 most influential women in Westminster.
As Chief Executive of Transport for All, Caroline works to ensure the organisation is making an impact and delivering on its goals: challenging and removing the barriers to travel that are faced by deaf, disabled and older people across the UK. Caroline brings her lived experience as a disabled person, and an academic interest in health, impairment, and disability, to her role.
Max Sugarman Chief Executive, ITS (UK)
Max Sugarman is Chief Executive of Intelligent Transport Systems UK, the national voice of the transport technology industry. He has around a decade of experience working in transport, innovation and communications. He has previously worked at the Catapult Network and as Public Affairs & PR Director at the Railway Industry Association (RIA), the UK trade body for rail suppliers.
Since joining the organisation in 2011, Louise has worked in a variety of areas including getting the best for passengers from rail franchises, helping motorway services operators make improvements for road users and working closely with bus partnerships. Transport Focus is the transport watchdog. It monitors and gathers evidence on the experience for all users.
Prior to joining the Urban Transport Group as Director in July 2023, Jason was Head of Public Affairs for the Greater Manchester Combined Authority for over three years and he also worked for Transport for Greater Manchester for four years. Prior to joining TfGM in 2016, Jason worked for a Member of Parliament, supporting on key policy areas of transport and energy.
Daisy Narayanan MBE Director of Public Realm, The Crown Estate
Caroline Stickland Chief Executive, Transport
Louise Collins Director, Transport Focus
Jason Prince Director, Urban Transport Group
Transforming lives, communities, and the transport industry
The Rebuilding Futures Alliance is a business-led not-for-profit organisation that supports the National Transport Awards
At the National Transport Awards 2025, Rebuilding Futures Alliance (RFA) had the privilege of sharing our mission with some of the most influential leaders in the transport sector. It was RFA’s first industry award ceremony where we could share our vision, and the reception we received was nothing short of inspiring.
The event wasn’t just about recognition; it was about creating a platform to showcase how the transport industry can play a pivotal role in transforming lives, while also helping to plug the emerging skills shortage in the UK transport sector. Thanks to the generosity of those in
the room, donations received on the night mean we will be able to support four people with previous convictions into meaningful careers. That is four futures rebuilt, four families strengthened, and four communities positively impacted. And this is only the beginning.
Stephen Graham OBE, RFA Ambassador, said: “Prisons are at breaking point and, when people do leave jail, 50% of individuals fall back into the vicious circle of criminality and unemployment within 12 months. The Rebuilding Futures Alliance aims to change that for low-risk offenders, who account for a large part of the prison population. It’s for that reason we are delighted to back this not-for-profit organisation and the potentially life-changing work they are now undertaking. I am so pleased that the success
wasted talent, broken families, and communities trapped in cycles of disadvantage.
For employers, the intent to hire from this overlooked talent pool is often there, but the process can be daunting. That’s where RFA steps in. We bring together a national alliance of charities under one umbrella, offering employers a single point of contact. This simplifies engagement, streamlines processes, and ensures consistent support for both employers and individuals.
We also provide a social value measurement tool, endorsed by the Department for Transport, Network Rail, the Department of Working Pensions and the Ministry of Justice. This allows companies to generate tailored reports that quantify the social and economic impact of their involvement.
Whether through sponsorship or direct employment, businesses can clearly see the difference they are making.
The message we shared at the Transport Times Awards is simple: when you rebuild a future, you strengthen society. There is no greater social value than helping someone with a criminal conviction find meaningful work.
of the awards donation will change four people’s lives for the better.”
Why This Matters
There are more than 12 million people in the UK with a criminal conviction. For many, that record becomes a lifelong barrier to employment, despite their potential and willingness to contribute.
RFA’s research highlights a stark reality:
n One-third of the UK prison population are classified as ‘lowlevel repeat offenders.’
n Without a job, one in two will reoffend within six months of leaving prison.
n With employment, that figure drops to just one in five.
n The financial implications are equally striking. Reoffending costs the UK economy £23 billion every year. But the human impact is even greater:
Gabriella Ellison, CEO of Rebuilding Futures Alliance, said: “Thanks to the incredible generosity of the transport community at the awards, we will now be able to save four lives from the cycle of reoffending. That means four people with previous convictions will be given the opportunity to build a meaningful career, restore their dignity, and contribute positively to society. Each life changed has a ripple effect, strengthening families, communities, and the transport industry itself.”
We invite employers, partners, and supporters across the transport sector to join us in this movement. Together, we can reduce reoffending, unlock untapped potential, and create a fairer, stronger workforce for the future.
For more information, visit: www.rebuildingfuturesalliance. com
A selection of our winners...
Blackpool Transport was named Tram Operator of the Year
Brighton & Hove and Metrobus won Best Bus Service for the 1X express route
David Cranstoun of Arriva Rail London was named Community Champion of the Year
The world's oldest hovercraft operator, Hovertravel, was Ferry Operator of the Year
East Midlands Railway, Luton Airport Express and GTR won Campaign of the Year
Liverpool City Region won the Best Practice in Diversity, Inclusivity & Accessibility Award
Greater Anglia won Rail Operator of the Year in its final days as part of Transport UK
Charles King of Arriva UK Bus was Frontline Employee of the Year
Go North West was named as this year's Bus Operator of the Year
DPD UK won the award for Exemplary Contribution to Net Zero
Translink won Design, Engineering & Construction Project of the Year
Edinburgh Airport was named Airport of the Year
Exemplary approach to Active Travel & Public Space
Sponsored by
Entries in this category need to demonstrate how particular policies and projects have improved public space and the street environment that has both improved the appearance of an area but also made it healthier, safer and cleaner making it more attractive to people to go there. Examples of initiatives for this award include public realm improvement schemes, pedestrian schemes or parking and warden policies, pop up parklets, planting and green infrastructure. A walking and cycling strategy may form the basis of a submission for this category or an individual scheme, which has brought significant benefits. Increased numbers of people cycling, walking or wheeling and/or reduced cycle casualties are two ways that you could document the success of your work.
WINNER CITY OF EDINBURGH COUNCIL
Roseburn to Union Canal Active Travel Route and Greenspace
The Roseburn to Union Canal Active Travel Route and Greenspace Improvements (R2UC) is a £17 million City of Edinburgh Council project expanding opportunities for walking, wheeling, and cycling while enhancing local public spaces. Officially
opened in December 2024 after a decade of planning and consultation, the 2.7 km route connects the Roseburn Path to the Union Canal and Fountain Park.
Two major bridges form the backbone of the scheme, creating continuous, accessible links across the corridor. Former derelict railway lines were reclaimed and transformed into active travel routes and green corridors, improving connectivity across the city. The project also delivered a redesigned Dalry Community Play Park to include inclusive play facilities for all ages. New community gardens and allotments provide local amenities and social spaces, while a new toucan crossing at the West Approach Road strengthens links to wider transport networks.
Environmental enhancement was a core focus, with around 4,900 trees planted to boost biodiversity, support urban greening, and enhance environmental quality. Public art, greenspace design, and stewardship of parks and allotments were developed in partnership with community groups, ensuring ongoing local involvement.
Early monitoring (April 2025) shows strong engagement: Dalry Community Park recorded over 33,000 pedestrian and 12,800 cyclist entries in one month. Surveys found 83% public support for the project and 75% of users rating Dalry Park as a high-quality public space.
Overall, the R2UC scheme aims to increase active travel, reduce private car use, and contribute to vibrant, connected neighbourhoods across west Edinburgh.
Highly commended: Cyclehoop – Trips secure destination cycle Parking
Other shortlisted entries:
Ancrum Outdoor Centre – Active Travel Dundee
Angus Council – NCN1 Carnoustie Active Travel Improvements Phase 2
Cambridgeshire and Peterborough
Combined Authority – March Area Transport Study - Broad Street Improvements
Nexus (Tyne & Wear Passenger Transport Executive) – Whitley Bay Station Canopy
Stantec – Castle Douglas Active Travel Gateway
The City of Edinburgh Council – City Centre West to East Cycle Link & Street Improvements Project
Translink – York Street Station: A Catalyst for Active Travel and Regeneration in Belfast Transport for West Midlands – Local Travel Points
Previous winners:
2024: Leeds City Council, Leeds City Square
2023: Glasgow City Council – Ultra Smart Cycle System
2019: Aberdeenshire Council - Integrated Travel Town Masterplan Project Approach
2018: TfGM & Manchester City Council, Wilmslow Road and Oxford Road Cycleway
2017: Salford City Council, Salford’s Traffic-free Routes
Best Bus Service
This Award is open to all UK and Ireland bus operators to nominate specific bus services they operate. A submission in this category should demonstrate how changes to bus services and facilities have brought about improvements. An increase in passenger numbers; modal shift; improved customer satisfaction ratings; or improved reliability are all examples of the ways success could be documented.
WINNER
BRIGHTON & HOVE AND METROBUS
1X express route
The 1X express bus route was introduced in July 2024 following a £2 million investment to create a faster, limited-stop service connecting the city’s west side to the Marina Leisure Complex in the east. Designed to complement the existing number 1 route, the service was developed in response to customer feedback requesting quicker journeys. Operating until midnight, the 1X reduced journey times by 15 to 20 minutes. Distinctive fuchsia branding was adopted to ensure the route was easily identifiable. The launch of the service coincided with the 2024 Olympic Games, with promotional activity linking the new route to speed and efficiency. Marketing emphasised the simplicity of the service, focusing on its limited stops, reduced journey times, and contribution to greener travel. Olympic gold medallist and local bus user Sally
Gunnell OBE supported the launch campaign. Promotional activity included the distribution of timetables, targeted social media campaigns and vehicle-based advertising.
Passenger numbers in the first nine months of operation totalled 1,135,543, with each vehicle carrying an average of 600 passengers per day. Across 2024, combined patronage on the 1 and 1X routes increased by 21.7%, with passenger levels on parallel services maintained, indicating that the uplift represented new growth rather than a redistribution of existing users.
The service also contributed to improvements in overall performance and financial outcomes. Profit margins on the 1 service increased from 24.7% before the introduction of the 1X to 41.9% afterwards. On-time performance across the combined services improved from 82.9% to 88.2%. To accommodate rising demand, two additional vehicles are scheduled to be added to the route in June 2025, increasing service frequency to every 12 minutes.
Customer satisfaction measures have shown strong results. In Go-Ahead Group’s most recent survey, overall satisfaction reached 90%, compared with the national average of 84%. The group also recorded a Net Promoter Score of 28.91. In 2024, Brighton & Hove was ranked highest in the National Highways Transport Survey for public transport provision.
The introduction of the 1X has supported wider growth across the network. In the final 13 weeks of 2024, network patronage rose by 9.8%. The service has also contributed to
significant increases in usage across related operations, with Metrobus reporting a 150% rise in patronage and Brighton & Hove Buses more than doubling their passenger numbers.
Other shortlisted entries:
Arriva UK Bus – Arriva South’s Route 101 in Gillingham
First Bus North & West Yorkshire – Recordbreaking York Park and Ride
First Bus East: Network Norwich –Electrifying Norwich’s Bus Network
Grant Palmer – Grant Palmer LtdBedfordshire’s family owned bus company
Heathrow Airport Limited – Flightline
Lothian Buses – Lothian Country Service 43
Stagecoach East Midlands - Pronto
Stagecoach South Wales – Service X24
Transdev – THE 36, by THE HARROGATE BUS COMPANY
Transport for Greater Manchester –472/474 route: Bury - WalmersleyRamsbottom - Holcombe Brook circular
Previous winners:
2024: McGill’s Bus Group, Glasgow Nightbus
2023: Flixbus
2019: Liverpool City Region Bus Alliance: Bucking the trend: delivering growth in partnership
2018: Liverpool City Region Bus Alliance: Bucking the trend: delivering growth in partnership
2017: Transport for Greater Manchester, Greater Manchester’s Bus Priority Package
Excellence in Road Safety, Traffic Management and Enforcement
This category encompasses all aspects of traffic management and enforcement. Examples of projects that would qualify are speed management, road space reallocation projects (for example towards providing bus or cycle lanes), paving and parking enforcement and road pricing schemes. We look for results such as casualty reductions, improved journey reliability, modal shift, or congestion reduction.
WINNER
TRANSPORT FOR WEST MIDLANDS
TfWM X RoadPeace
Transport for West Midlands (TfWM), in collaboration with RoadPeace, the national charity for road crash victims, launched a road safety campaign designed to reduce dangerous driving and fatalities across the region. The initiative was developed in response to a rise in road traffic incidents, with a particular focus on young male drivers aged 18 to 35, a group statistically more likely to engage in unsafe driving behaviours.
At the centre of the campaign was a series of videos highlighting the personal stories of families bereaved by road collisions. These narratives were disseminated through targeted social media platforms including
Snapchat, Instagram, and Facebook, ensuring that the campaign reached its primary audience.
To strengthen the campaign’s visibility, a re-targeting strategy was employed. This approach engaged users who had previously interacted with the content, reinforcing key messages around road safety and responsible driving.
The campaign generated significant levels of engagement. Across its duration, it achieved over 4.7 million impressions, representing a 195% increase compared to earlier TfWM road safety campaigns delivered with similar budgets and timescales. Audience engagement totalled more than 605,000 actions, including likes, shares, clicks, and comments. This equated to an engagement rate of 12.9%, considerably higher than the industry benchmark of 1.8%.
Analysis of the audience reached indicated that around two-thirds were men, with the largest proportion aged between 25 and 34. This outcome closely aligned with the campaign’s intended target group.
Independent panel research was conducted to assess recall and behavioural impact. Findings showed that 22% of respondents remembered the campaign. Of those surveyed, more than one in five reported adopting more safety-conscious behaviours as a result. Within the core target demographic, up to 38% stated that the campaign had increased their awareness of
road safety issues.
The campaign’s effectiveness was also reflected in wider regional data. Road fatalities in the West Midlands decreased by more than 14% year-on-year, coinciding with the delivery of the initiative.
Other shortlisted entries:
Angus Council – NCN1 Carnoustie Active Travel Improvements Phase 2 Arriva UK Bus – Arriva Merseyside
CTA (Community Transport Association) –MiDAS (Minibus Driver Awareness Scheme) City of Edinburgh Council – City Centre West to East Cycle Link & Street Improvements Project (CCWEL) | Edinburgh’s Landmark Active Travel Scheme
Lothian Buses and Police Scotland –Operation Crackle
Previous winners:
2024: Stagecoach South East, Service Delivery Initiatives in Kent & East SussexOn Board CEOs & Kent Streetworks
2023: Stagecoach East: Intelligent Speed Assist
2019: Hackney Council - Hackney School Streets & Scotland TranServ Strategic Road Safety Team - Saving Lives through Innovation
2018: Essex County Council, Extra Eyes, the Safer Essex Roads Partnership
2017: Wirral Council, Mind Your Business
Design, Engineering & Construction Project of the Year
Entries must demonstrate that the project was remarkable in one or more of the following areas: (a) scale or ambition; (b) design; (c) technical innovation; (d) in making a demonstrable improvement to the operation of the infrastructure network of which they form part, either locally, regionally or nationally and (e) in being completed within cost and budget. Appropriate figures and statistics must be included. Upgrades to, or new Railway stations, bus stations, airports, ports and ferry terminals and active travel hubs are all eligible to be entered in this category.
WINNER
TRANSLINK AND FARRANS SACYR JV
Belfast Grand Central Station
Belfast Grand Central Station, delivered by Translink, is Ireland’s largest integrated transport hub. The £344 million, ninehectare development includes eight rail platforms, 26 bus stands, and over 200 bicycle spaces, designed to handle up to 20 million passengers annually.
Inspired by Belfast’s linen heritage, the building features a sawtooth roof and truss structure, enclosing a 7,500 m² naturally ventilated concourse and 2,000 m² of retail space. Accessibility was central to the design, with Changing Places toilets, sensory nooks, tactile flooring, and step-
free circulation. Consultation with RNIB, Guide Dogs NI, and IMTAC informed inclusive features. The station is also among the first globally to use NaviLens for smartphonebased wayfinding.
A Smart Building Management System was installed to optimise heating, ventilation, air conditioning, and lighting. Passive ventilation and daylight sensors reduce operational energy use. The sawtooth roof reduces the requirement for daytime lighting by 80%, while rainwater harvesting initiatives saved 12,000 litres for reuse during construction. Sustainability measures also included the use of 98% recycled steel, 70% ground granulated blast-furnace slag (GGBS) concrete, and laser scanning methods to reduce confined space risks.
The project delivered measurable outcomes for employment and skills. More than 239 jobs were created for underrepresented groups, with 109 apprenticeships and placements supported. Proxy social value of over £1 million was generated, representing 265% of the original social value target.
Construction was phased to ensure the continuity of bus services. Platform extensions and improved interchange design were incorporated to enhance timetable reliability.
Future-readiness was a central consideration in the design. The station has been developed to accommodate electrification and zero-emission fleets. Its location and facilities strengthen regional, intercity, and cross-border links, including the Enterprise service to Dublin.
Highly commended: Gloucestershire County Council – Arle Court Transport Hub
Other shortlisted entries:
East West Rail Alliance – East West Rail Phase 2
Govia Thameslink Railway – Selhurst Wheel Lathe Renewal
InstaVolt – Winchester Superhub Network Rail – Castleton bridge replacement
Levenmouth Rail Link Project
The City of Edinburgh Council – City Centre West to East Cycle Link & Street Improvements Project (CCWEL) | Edinburgh’s Landmark Active Travel Scheme
Transport for West Midlands – Metro delta junction in Wednesbury
Useful Simple Trust – AVA Footbridge & Lift System
Previous winners:
2024: Transport for Greater Manchester, Stockport Interchange
2023: Liverpool City Region Combined Authority: Class 777 Fleet Replacement
2019: Highways England – M1 Junction 19 improvement scheme
2018: FCBC and Transport Scotland’s Employers Delivery Team, Queensferry Crossing
2017: Transport for Greater Manchester, Second City Crossing
Exemplary Contribution to Net Zero
Sponsored by
As the biggest emitter of carbon of any sector in the UK the transport sector is acutely aware of the need to reach its target of net zero emissions by 2050. A submission in this category should demonstrate how your organisation has implemented policies, campaigns or technologies to help tackle the climate emergency, contribute to net zero emissions or to increase resilience to climate change. All entries must be supported by clear results and show progress towards your organisation or project reaching net-zero targets. This category can be entered by local authorities, public and private operators or transport suppliers and the third sector for either wide-reaching carbon reduction schemes or individual projects.
WINNER
DPD UK
DPD Net Zero by 2040
DPD UK has adopted a Net Zero by 2040 strategy, the first in the global parcel delivery sector to be validated by the Science-Based Targets initiative (SBTi). As part of the Geopost Group, DPD is implementing this strategy across high-volume delivery operations, with a primary focus on decarbonisation.
A central element of the programme is the
electrification of the fleet. Since 2020, DPD has increased its number of electric vehicles by 470%, from 700 to nearly 4,000 by the end of 2024. Electric vehicles now represent more than 35% of its overall fleet, the highest proportion in the UK courier sector. This expansion has been supported by £4.7 million invested in charging infrastructure at operational sites and £401,000 for home chargers. A driver incentive scheme has been introduced to encourage uptake of electric vehicles.
The company has reported a 47.5% reduction in absolute carbon emissions since 2020, equivalent to 173,381 tonnes of CO₂e. This figure has already surpassed the organisation’s 2030 target of 43%. Electric vehicle parcel deliveries have grown from 30,000 in 2018 to 80 million in 2024, with more than 100 million expected in 2025.
Electric vehicles now account for a growing share of deliveries for major clients. Over 20 million Amazon parcels are delivered annually, with 25% handled by EVs. For TikTok Shop, the figure rises to 37%, exceeding the sector average.
Alongside fleet investment, DPD is deploying new low-carbon technologies, including autonomous delivery robots and mobile lockers, to cut emissions in last-mile operations.
With 43% of its largest clients committed to net zero, by combining progress in emissions reductions with operational innovation, DPD is delivering a framework for decarbonisation in the parcel delivery sector.
Highly commended:
Warrington’s Own Buses – Delivering a Zero-Emission Public Transport Revolution in Partnership with Warrington Borough Council
Other shortlisted entries:
Cenex – National EV Insight and Support (NEVIS) by Cenex
Edinburgh Airport – Net Zero Strategy
First Bus North & West Yorkshire – Depot transformations help deliver region’s climate and air quality targets
Hitachi Rail – Hitachi Rail UK Battery Project
Metrobus and Brighton & Hove Buses –The vanguard of bold and historic change
Translink – Net Zero in Motion: How Translink Is Fast-Tracking a Greener Future Transport for West Midlands – Coventry Electric Bus City
Uber Boat by Thames Clippers – Uber Boat by Thames Clippers
Zenobe and Transport UK - The ‘Power’ of Power Procurement to support electric bus fleets
Previous winners:
2024: London Borough of Hackney: Hackney’s Boroughwide transport projects
2023: Glasgow City Council – Ultra Smart Cycle System
2019: Transport for London - Low Emission Bus Zone
2018: NATS, Acting Responsibly
2017: First Bus drives a more sustainable future
Best Practice in Diversity, Inclusivity
and Accessibility
Sponsored by
Inclusive transport is good transport. Designing, building and operating a transport system that ‘leaves no-one behind’ (Tae Kim, secretary-general, ITF, 2022) is vital to ensuring everyone has easy access to mobility that allows them to live independent and active lives with access to education and training, work, friends and family and culture and leisure. We are looking for evidence of how diversity, inclusivity and accessibility has been improved for a transport service or at a facility; the introduction of a new policy; or more widely across an organisation.
WINNER
LIVERPOOL CITY REGION COMBINED AUTHORITY
New Merseyrail trains scheme
The Liverpool City Region Combined Authority (LCRCA) has introduced two major initiatives advancing inclusive and accessible transport: the delivery of a new Merseyrail fleet and the launch of the Care Leavers Travel Pass.
In partnership with Merseyrail and Stadler, LCRCA has delivered a publicly owned fleet designed with accessibility at its core. Over 18 months, more than 40 disabled passengers, advocacy groups, and specialists shaped the design, leading
to over 30 specification changes. These included a sliding step for platform-level boarding, wider aisles, extra wheelchair spaces, integrated priority seating, and enhanced audio-visual systems—supporting independent travel for people with visible and non-visible disabilities and improving journeys for older passengers, parents, and those with reduced mobility.
Since entering service, accessibilityrelated complaints have fallen by 50%, and assistance requests have declined, indicating increased independent travel. The fleet complements LCRCA’s goal of achieving step-free access at all Merseyrail and mainline stations by 2030, backed by devolved powers and local investment. The project has earned the World Passenger Award for Accessibility and national commendations from the Campaign for Family Friendly Trains.
In March 2025, under the leadership of Mayor Steve Rotheram, LCRCA launched the Care Leavers Travel Pass. Developed in partnership with six rail operators, 14 bus companies, Mersey Ferries and operationally led by Merseyrail, the pass provides free, unlimited travel across the city region for care leavers aged 18 to 25. The scheme was designed to reduce financial barriers to education, training, employment, health services and social connections. Careexperienced young people were directly involved in shaping the design of the pass to ensure it addressed their needs. The scheme also took account of asylumseeking care leavers and those with limited English, providing tailored guidance and
accessible information. Within weeks of its introduction, more than half of the eligible cohort had registered.
Together, these two initiatives demonstrate LCRCA’s use of devolved transport powers to deliver inclusive, practical measures that expand access to the public transport system across the Liverpool City Region.
Highly commended:
Cabability – Driving Inclusive Change: Leading the Way in Diversity and Accessibility
Other shortlisted entries: Arriva UK Bus – Menopause Matters at Arriva DPD UK – Inspire
Lothian Buses – Lothian and Strut Safe Lumo – Purple Tuesday
Stagecoach South Wales – Deliver Women’s Safety Training To Drivers Southeastern – Everyday inclusion at Southeastern
Translink – Radical Inclusivity in Action: Setting New Standards for Accessible, Diverse, and Inclusive Transport Transport for London – Equity in Motion Transport for Wales – Access and Inclusion Panel
Previous winners:
2024: Brighton & Hove Buses, Trailblazers in accessibility
2023: City of London Corporation: The City of London Street Accessibility Tool (CoLSAT)
Campaign of the Year
Engaging and building connections with transport users, communities and decisionmakers is essential to bringing about the behavioural change in transport that is required to achieve modal shift away from private cars and HGVs towards sustainable forms of transport. Submissions in this category should include evidence of either a marketing or promotional campaign, behavioural change campaign, a PR campaign, or a lobbying/political campaign that delivered a successful outcome.
WINNER
EAST MIDLANDS RAILWAY
32 minutes to go creative - East Midlands Railway (EMR) Luton Airport Express and The Leith Agency
East Midlands Railway (EMR) has introduced the Luton Airport Express (LEX) service to provide a fast and sustainable connection between central London and London Luton Airport. The electric train service delivers a journey time of 32 minutes, positioning it as a competitive alternative to car and coach travel.
Research undertaken prior to launch highlighted a perception gap among potential passengers, particularly younger travellers aged 16 to 34. Many overestimated the journey time and consequently opted for taxis or coach services. In response,
EMR developed a targeted campaign in partnership with The Leith Agency to address these misconceptions and encourage modal shift.
The campaign centred on the key insight that perceived journey duration was the primary barrier to uptake. To communicate the accurate journey time, the creative execution reworked the track “21 Seconds to Go” by So Solid Crew into “32 Minutes to Go.” The campaign was delivered with the involvement of the original artists and supported by a cast of influencers, including a contestant from the television series The Traitors.
Activity spanned multiple channels, including television, digital, social media, out-of-home placements and radio. System1 testing rated the advertisement at 5.6 on its effectiveness scale, significantly above the industry benchmark of 3.2. Broadcast coverage reached over 26% of adults in London, while additional activity generated millions of impressions across platforms including Netflix, YouTube and Meta.
Evaluation data indicated a measurable impact on awareness and attitudes. YouGov tracking recorded an average uplift of 15 percentage points in awareness and consideration of the service, including a 20% increase in perceptions of good value. Commercial outcomes reflected this shift, with LEX revenue rising by 13% year-on-year and journeys increasing by 7%, despite overall airport passenger volumes remaining static.
The campaign also delivered a return on investment of £8.79 for every £1 spent, supporting the case for sustained promotion of rail as a preferred mode of airport transfer.
Highly commended:
SEStran – Thistle Assistance Digital Awareness Campaign
Other shortlisted entries:
Avanti West Coast – Take Care, Get There and Safety Thirst
c2c Trenitalia – Not Worth the Gamble Heathrow Airport Limited – Way2Go Intalink Enhanced Partnership / Hertfordshire County Council – Intalink Connect Ticketing
ITP in partnership with MKCC – MK Loop Evidence-Led Marketing and Engagement Network Rail – ‘Trashspotting’ Portsmouth City Council – Portsmouth Park and Ride: A More Commercial Approach
Stagecoach South Wales - Grand Days Out Transport for West Midlands – You’re Bussing It
Previous winners:
2024: Transport for Wales, ‘No Second Chances’
2023: Avanti West Coast: Campaign to increase new female driver recruits
Digital and Technology Excellence in Transport
This category is open to any organisation using technologies or digitalisation to assist in the transport planning, running, marketing or monitoring of transport operations and usage. We need to see evidence that the project has brought about good results, demonstrated benefits to users and or efficiencies throughout the operation. Alternative vehicle fuels and technologies through to behavioural change or journey planning Apps can be entered in this category.
WINNER
KESTREL SURVEYS
Utilising drone technology for traffic data collection
Kestrel Surveys, established as a femalefounded enterprise, applies drone technology and advanced analytics to the capture and assessment of transport data across the United Kingdom. The company’s approach replaces traditional methods such as manual counters and fixed sensors, offering a faster and more comprehensive means of collecting information on realworld transport conditions. Using high-resolution unmanned aerial vehicles, Kestrel obtains full aerial perspectives of junctions, corridors, and town centres, recording activity across all modes of transport, including vehicles, cyclists, and pedestrians. The resulting datasets are processed through artificial
intelligence-powered software to measure traffic flows, queue lengths, desire lines, and turning movements. This methodology allows for the identification of complex interactions, such as pedestrian and vehicle conflicts, as well as behavioural patterns that are difficult to observe from ground level.
Kestrel’s surveys have been deployed to support a wide range of infrastructure and planning schemes. Each study delivers comprehensive data packages in significantly reduced timeframes compared with conventional approaches. Fieldwork is reduced by up to 50%, while datasets typically contain up to four times more usable information. The method also contributes to reduced environmental impact, with surveys generating up to 85% fewer carbon emissions than traditional equivalents.
Safety is enhanced through the removal of roadside survey teams from potentially hazardous locations. At the same time, the data enables more inclusive transport planning by capturing detailed information on all users, including those relying on mobility aids. To date, Kestrel has completed over 200 drone-based traffic studies throughout the UK, providing evidence for projects such as active travel planning, signal upgrades, and low-traffic neighbourhood assessments.
The company’s work has been recognised with two consecutive SME UK Transport Awards for Innovative Data Collection Enterprise. Beyond commissioned projects, Kestrel also contributes to wider industry development by delivering webinars and
presentations designed to raise awareness of the applications of drone-based transport data collection.
Highly commended:
First Bus Scotland: AI-driven Timetables
Other shortlisted entries:
Blackpool Transport Services – Blackpool Transport - City Swift
BT Active Intelligence - Road insights to manage diversion routes
HITRANS – Moove Flexi & m.connect
Lothian Buses – Lothian NAVINEO
NATS – World first deployment of Pairwise separation for Heathrow
Sustrans Scotland, The University of Leeds, A/B Street, CycleStreets – Network Planning Tool
Translink – Translink Future Ticketing System (TFTS)
Transport for Greater Manchester – The introduction of tap and go contactless payment on Bee Network buses
Transport for West Midlands – Data Insight Service: Inferring Trip Origins & Destinations in the West Midlands
Previous winners:
2024: Transport for West Midlands, Drone Network
2023: BT: BT’s Active Intelligence & Network Rail transforming UK railways
Best Alliance / Collaboration of the Year
Collaboration is recognised as key to achieving progress and delivering improvements and better outcomes. We’re looking for alliances that can evidence how partnership-working has enabled timely, efficient and successful delivery of a scheme or service, or how it has allowed a successful approach to be applied to a given transport issue, need or policy approach. Alliances could be between public sector bodies, private sector suppliers or operators, the business community and the third sector.
WINNER
STAGECOACH YORKSHIRE, NORTHERN RAIL, SOUTH YORKSHIRE POLICE, BRITISH TRANSPORT POLICE, AND YOUTH JUSTICE
South Yorkshire Mayoral Combined Authority (SYMCA) coordinated a partnership initiative in response to increasing crime and antisocial behaviour during the 2023/24 “dark nights” period between November and March. The focus was Barnsley Interchange and its surrounding area, which recorded 89 reported incidents within five months.
SYMCA brought together a range of organisations including Barnsley Council, Stagecoach Yorkshire, Northern Rail, South Yorkshire Police, British Transport Police, and Youth Justice. A working group was established in January 2024 to design and implement a joint strategy.
Key measures included aligning incident reporting categories across partners,
upgrading closed-circuit television coverage, and refreshing conflict management training for staff. Funding was secured through Operation Civitas and GRIP Police schemes, which supported further improvements. These included the introduction of a new public announcement system and expanded community engagement activities.
On the ground, measures comprised enhanced police and warden patrols, deployment of mobile anti-social behaviour response units, and a programme of publicfacing initiatives. Data sharing protocols were strengthened to enable a coordinated response and to ensure resources were directed effectively.
The outcomes indicated a clear reduction in incidents compared with the equivalent period the previous year. Barnsley Interchange reported a 45% decrease in total incidents, with crimes down by 50% and public order offences down by 75%. Incidents of anti-social behaviour specifically fell by 26%.
Alongside these improvements, Barnsley town centre recorded a 10% increase in footfall. The area also retained its Purple Flag Award, recognising its status as a safe and well-managed town centre environment.
This initiative highlights the role of multiagency collaboration in delivering targeted interventions to address crime and antisocial behaviour across public transport hubs.
Highly commended:
Portsmouth City Council
Portsmouth Buses Partnership
Other shortlisted entries:
Blink with Stagecoach - Onboarding Journeys for Driver Retention
Essex Highways – Priority One Surfacing Programme
First Bus – First Bus x Bristol AirportAirport Flyer
Go South Coast with Stagecoach South – Activ8
London Borough of Hackney – A partnership for people and the planet: Powering the transition to EVs in Hackney.
National Express West Midlands – National Express West Midlands and Birmingham City Football Club Free Shuttle Service
Network Rail and Govia Thameslink Railway - Northern City Line: The Pathfinder to National Digital Rail
South Yorkshire Mayoral Combined Authority – Partnership Working with Barnsley Council,
Stagecoach East – Buses and Businesses Against Abuse
Stagecoach West & The Jockey Club for the Cheltenham Festival 2025
Previous winners:
2024: East Midlands Railway, London Luton Airport and Luton Rising: Working in collaboration to launch the Luton Airport Express
2023: Cornwall Council: Transport for Cornwall Partnership (Cornwall bus operators, GWR and Cornwall Council)
2019: Network Rail, Southeastern and GTR - One Team Approach
2017: The Liverpool City Region Bus Alliance (Stagecoach, Arriva and Merseytravel)
Award-Winning Partnership Tackles Anti-Social Behaviour at Barnsley Interchange
A collaborative project aimed at improving safety and tackling anti-social behaviour at Barnsley Interchange has won Best Alliance/Partnership at the prestigious National Transport Awards 2025.
The initiative, led by South Yorkshire’s transport partners, brought together Barnsley Council, Youth Justice, Stagecoach Yorkshire, Northern Rail, South Yorkshire Police, British Transport Police, Bidvest Noonan and Travel South Yorkshire to address rising incidents during the winter of 2023/24.
The project was launched in response to a seasonal rise in crime and anti-social behaviour, often referred to by police as the ‘dark nights’ period (November to March). In January 2024, a working group was formed to share intelligence, align resources, and deliver targeted interventions.
Thanks to successful funding bids, the partnership introduced:
• Enhanced CCTV and PA systems
• Increased town centre warden and police patrols
• A dedicated anti-social behaviour mobile response team
• Regular police engagement stands at the interchange These measures led to a 45% reduction in incidents at Barnsley Interchange compared to the previous year, including a 26% drop in anti-social behaviour, 50% reduction in crime, 75% fewer public order offences, and a 10% increase in town centre footfall.
Travel South Yorkshire continues to work with partners to ensure public transport spaces are safe, welcoming, and accessible for everyone.
Frontline Employee / Community Champion of the Year
by
We’re looking for nominations for this award either for a frontline member of staff (for example, bus drivers, train conductors, highways inspectors, school crossing patrols, receptionists & ticket staff etc) or volunteers and community champions (for example, volunteer community taxi or bus drivers; rail station volunteers (for example gardeners, hospitality or basic maintenance); or volunteer campaigners to improve a service or safety standards etc) who may have gone beyond the call of duty in their role or dedicated their own time to achieving community value, customer and/ or staff satisfaction and wellbeing.
Frontline Employee of the Year:
WINNER
CHARLES KING
Bus Driver, Arriva UK Bus
Charles King serves as a Bus Driver and Road Safety Champion at Arriva Bus’s Luton Depot. His work focuses on strengthening driver awareness and ensuring that safety information is communicated with clarity across operations.
Following a serious bridge strike, Charles collaborated with the Area Risk Manager to redesign low bridge guidance, refresh internal materials, and align safety messaging across the fleet. He also developed detailed video guides and information sheets covering route-specific safety considerations and operational changes, supporting consistent practice across drivers.
Charles has played a central role in simplifying complex operational updates,
producing clear communications on route and ticketing changes that are readily applied in day-to-day service. His materials have since been adopted as reference points across Arriva, with his bridge height guidance currently under consideration for national use.
During his tenure as Safety Champion, Luton Depot has recorded measurable improvements in performance. Recorded fault and part-fault incidents fell by 37%, passenger incidents decreased by 16%, nearside mirror and tail swing collisions reduced by 30%, and new driver incidents declined by 20%. These outcomes highlight the practical effect of Charles’s contribution to driver confidence and operational safety.
Community Champion of the Year:
WINNER
DAVID CRANSTOUN
Customer Host, Arriva Rail London
David Cranstoun serves as a Customer Host with Arriva Rail London. His role has extended beyond frontline duties to include the coordination of community-focused initiatives across the network.
In 2023, David organised a food collection drive at four London Overground stations and Arriva Rail London’s head office. This initiative resulted in donations equivalent to more than 2,500 meals, alongside £1,000 raised in support of City Harvest.
Building on this foundation, the initiative was expanded in 2024 to 17 stations across the network, involving both colleagues and passengers. Over the course of the year, the project collected 787kg of food, equating to 1,897 meals, alongside 175 hours of volunteering, representing a further 92,750 meals. In addition, £1,405 was raised,
providing 5,620 meals. Together, these contributions amounted to 100,267 meals supplied to vulnerable communities, representing a significant increase from the previous year.
David supported the initiative through a range of activities including the distribution of leaflets, display of posters, and delivery of public announcements encouraging donations. The initiative also saw the involvement of Arriva Rail London’s senior management and directors, who volunteered with City Harvest alongside colleagues and members of the wider community.
Other shortlisted entries:
Neil Atherton, Driving Instructor, Arriva UK Bus
Paul Bennett, Bus Driver, Arriva UK Bus
Neil Taylor, Bus Driver, First Bus East of England
Debbie Morris, On Board Supervisor, Govia Thameslink Railway: Southern Ben Haughton, Customer Service
Assistant, Govia Thameslink Railway: Great Northern
Tracey Soul, Driving Instructor, Stagecoach South
Sarah Turton, Revenue Protection Officer, Stagecoach South Wales
Sue Tycer, Bus Station Supervisor, West Midlands Combined Authority
Previous winners:
2024: David Copley, First Bus (Frontline Employee of the year)
2024: Richard Baker, MTR Elizabeth line (Community Champion of the Year)
2023: Kate Evans, Bus Station Supervisor, Transport for West Midlands: 2019: Anthony Kelly, Customer Engagement Officer, Transport for Greater Manchester
Sponsored
Woman of the Year
Sponsored by
This award honours an exceptional woman working in transport who is making a significant contribution to the industry. Open to individuals at any level and in any field—whether in operations, engineering, policy, customer service, technology, or another area (e.g.HR, finance, comms, admin, marketing) —this award recognises dedication, innovation, and impact.
WINNER
DIANE BURKE
COO,
Caledonian MacBrayne
Diane Burke serves as Chief Operating O icer at Caledonian MacBrayne, having assumed the role during a period of operational and reputational challenge for the organisation. Prior to her appointment, she held the position of Commercial Director and also worked aboard vessels as a catering rating, providing her with direct experience of the barriers faced by both sta and customers.
Upon becoming COO, Diane initiated a reshaping of the company’s operating model with operations placed at the centre of
the business. This transformation included both cultural and structural changes, with a dual focus on employee wellbeing and the customer experience.
Her leadership oversaw the doubling of area management teams and the establishment of a Centre of Excellence for training. She also introduced the company’s first formal operations manual and developed a new dashboard for monitoring performance. A central aspect of her approach was encouraging internal teams to view operations as an internal client while recognising customers as the ultimate priority.
Between August 2024 and March 2025, a series of measurable improvements were recorded. Voluntary a rition decreased from 13.66% to 2%, absenteeism reduced from 6% to 3.32%, and disciplinary cases saw a significant reduction. Over the same period, customer satisfaction rose by 12%, with positive feedback noted in particular from island residents, whose reliance on lifeline ferry services is a ected by weather-related disruption and geographic isolation.
Through these changes, Caledonian MacBrayne embedded new systems and processes designed to strengthen operational resilience. Enhanced training provision, the introduction of formalised guidance, and closer performance monitoring were accompanied by reductions in sta turnover
and improvements in customer perceptions.
Diane Burke’s tenure as COO has therefore been characterised by structural reforms, operational realignment, and measurable outcomes in both workforce engagement and service delivery across one of the United Kingdom’s most complex transport networks.
Highly commended:
Ana Stepic, Transport Engineer, Arriva UK Bus
Other shortlisted entries:
Vicky Doyle, Head of Marketing & Communications, Brighton & Hove and Metrobus
Claire Walters, CEO, Bus Users UK
Fatima Baig Hassan, Head of Financial Control and Analysis – Strategy and Development, GBRTT / Network Rail
Janet Roach, Customer Delivery Manager, Liverpool City Region Combined Authority/ Merseytravel
Jen Clare - Service Delivery Director, Lumo Sally Ralston, Head of Communities and Engagement, Merseyrail
Louise Sterri , Senior Programme Manager, Translink
Michele Roberts, Head of the Transport Skills Academy (TSA), Transport for West Midlands
Airport of the Year
An entry in this category would provide evidence of excellence or significant improvement in overall performance or provision of facilities over the past 12 months. KPIs and customer satisfaction results will be particularly relevant as evidence of this. Because of the disparity in size between Heathrow and other UK airports, for the purposes of this category Heathrow terminals are treated as airports in their own right and will be eligible to enter individually.
WINNER
EDINBURGH AIRPORT
Edinburgh Airport (EDI) recorded its busiest year in 2024, handling almost 15.8 million passengers, the highest figure ever achieved by a Scottish airport. With connections to hubs across the UK, Europe, the United States, the Middle East, and Asia, EDI continues to play a central role in supporting Scotland’s economy and international connectivity.
Significant investment was directed towards infrastructure improvements during the year. More than £24 million
was allocated to the expansion and modernisation of the security hall. This project included the installation of new scanning equipment, resulting in more than 90% of passengers clearing security in under 10 minutes. A further £6 million was invested in the check-in hall, providing additional space, updated facilities, and enhanced technology to improve efficiency for both airlines and passengers.
Sustainability initiatives formed a core element of the airport’s development.
As part of its Greater Good strategy, EDI commissioned an airside solar farm which now supplies approximately 27% of the airport’s total energy requirement. In addition, a partnership was established with a Scottish start-up to trial wind power technology, reflecting the organisation’s commitment to diversifying renewable energy sources.
Connectivity was expanded through the launch of 17 new routes with nine airlines during 2024. This included four new entrants to the airport: JetBlue operating to New York JFK, Emirates to Dubai, Pegasus to Istanbul Sabiha Gökçen, and Aurigny to Guernsey. The expansion of long-haul traffic was particularly notable, with volumes exceeding 2019 levels by 50%. Edinburgh now serves 11 destinations in the United States,
representing the largest number of US connections available from any UK airport outside London.
Looking ahead, the airport anticipates further network growth in 2025. Plans include the addition of 15 new routes and increased frequency on existing long-haul services. These developments are expected to strengthen Edinburgh’s role as a gateway for both international visitors and outbound travel.
Highly commended:
Liverpool John Lennon Airport
Other shortlisted entries:
Aberdeen International Airport
Glasgow Airport
Southampton Airport
Previous winners:
2024: London Stansted
2023: Aberdeen International Airport
2019: Heathrow Airport Limited - Heathrow Terminal 5
2018: Edinburgh Airport
2017: London Gatwick Airport
Ferry Operator of the Year
This Award is open to ferry operators that run services from ports located in the UK and Ireland. Entries for this Award should outline the range of initiatives that the operator has been involved in to improve services and facilities together with results that have been achieved. Figures on performance, reliability, passenger growth and customer satisfaction would be included in the submission.
WINNER : HOVERTRAVEL LTD
Hovertravel Ltd, the world’s longest-running passenger hovercraft service, marks its 60th anniversary in 2025. Operating up to 60 flights daily, the service connects Portsmouth and the Isle of Wight with a rapid 10-minute journey across the Solent. A team of 65 staff deliver services to a broad customer base that includes commuters, students, NHS patients, tourists, and those seeking the hovercraft experience.
Accessibility has been a central focus for the organisation since the launch of HoverCare in 2016. Working in partnership with charities, local authorities, and
customers, Hovertravel has introduced initiatives such as Try Before You Fly events. Feedback from groups including the National Autistic Society, the NHS, and Isle Access has led to improved accessibility, the introduction of priority boarding, and adjustments to timetables. Staff receive training in hidden disabilities, accessibility awareness, and guide dog assistance. The company has held accreditation under the Inclusive Transport Leaders Scheme since 2020, one of only two UK operators to achieve this status.
Community engagement also plays a role in Hovertravel’s operations. A partnership with Ryde Town Council funded a beach accessibility project at Ryde Sands, delivering a boardwalk, specialist equipment, and a changing places facility to support both residents and visitors. The Hovertravel User Group (HUG), active for over 15 years, provides a structured channel for customer feedback, contributing to service development and community links.
Hovertravel also maintains strong ties with the local population through discounted fares. More than 855,000 residents within the PO postcode area benefit from reduced rates, enhancing affordable connectivity across the region.
Healthcare provision forms another aspect of the company’s activities.
Hovertravel operates a rapid off-Island patient transfer service in support of the local NHS Trust. This service has contributed to care delivery and has been recognised by the Isle of Wight NHS Trust and the HSJ Patient Safety Awards.
The company’s approach to workforce development is reflected in long service recognition and apprenticeship programmes, supporting staff retention and career progression. These measures highlight a culture of development within the organisation and ensure operational continuity across its unique mode of transport.
Other shortlisted entries:
Caledonian MacBrayne
Uber Boat by Thames Clippers
Previous winners:
2024: Wightlink
2023: Uber Boat by Thames Clippers
2019: Thames Clippers
2018: CalMac Ferries
2017: MBNA Thames Clippers
2016: MBNA Thames Clippers
Rail Operator of the Year
Sponsored by
This Award is open to all UK and Ireland rail operators. Entries for this Award should outline the range of initiatives that the operator has been involved in to improve services and facilities together with results that have been achieved.
WINNER GREATER ANGLIA
Greater Anglia (GA) operates passenger rail services across London, Essex, Suffolk, Norfolk, Cambridgeshire, and Hertfordshire. The operator has introduced a fully modernised fleet, with all services now run by new trains offering increased seating capacity, Wi-Fi, air conditioning, USB charging points, and expanded cycle storage.
Performance metrics continue to lead the UK rail industry. GA achieved a Public Performance Measure (PPM) Moving Annual Average (MAA) of 94.2%, a Time to 3 score of 93.9%, and an On Time figure of 84.7%. Within this, the Great Eastern route recorded a PPM of 96.2%, followed by Regional at 95.1% and Intercity at 94.4%.
Customer experience has been shaped
by significant investment and direct feedback initiatives. The “We’re All Ears” engagement scheme has influenced service improvements such as increased table provision and faster journey times. Customer satisfaction stands at 91% according to Transport Focus, while complaint volumes have reduced by 70% since 2019.
Accessibility and inclusivity initiatives are embedded across the network. Virtual station tours are now available at up to 19 stations, providing passengers with advance information on station layouts and facilities. GA also supports active diversity groups focused on disability, gender, sexuality, ethnicity, and religion.
Community engagement is reflected in station adoption and environmental initiatives. Of GA’s 135 stations, 128 are adopted by local groups. More than 10,000 square metres of station gardens have been created, while 33 stations have received Wildlife Friendly Stations accreditation. Through the Customer and Community Improvement Fund, 34 local projects have been supported.
Passenger numbers have returned to pre-pandemic levels, with revenue reaching 110% of pre-pandemic figures. GA continues to pay a premium to government and has delivered successful fare promotions, such as “Hare Fares,” which recorded a benefit–
cost ratio of 6:1.
Safety performance remains strong, with the company maintaining some of the lowest Signal Passed at Danger (SPAD) levels recorded on the network. Safety metrics for both passengers and staff remain at a consistently high standard.
Highly commended: LNER
Other shortlisted entries:
Avanti West Coast c2c Trenitalia
Great Western Railway
Heathrow Express
Hull Trains
Lumo
Merseyrail ScotRail
South Western Railway Translink
Previous winners:
2024: MTR Elizabeth line (MTREL)
2023: MTR Elizabeth line (MTREL)
2019: TfL Rail
2018: Trenitalia c2c
2017: Great Western Railway
2016: First Hull Trains
Greater Anglia is proud to have won the Rail Operator of the Year Award at the National Transport Awards 2025.
We’re committed to continuing to improve services for our customers and communities.
Tram Operator of the Year
This Award is open to all UK and Ireland rail operators. Entries for this Award should outline the range of initiatives that the operator has been involved in to improve services and facilities together with results that have been achieved.
WINNER BLACKPOOL TRANSPORT SERVICES
In 2024, Blackpool Tramway introduced a major development with the launch of the £22 million North Station extension, reconnecting Talbot Street to the tram network for the first time in 90 years. The extension forms part of the wider Talbot Gateway programme, which is focused on regeneration in Blackpool’s town centre through major investments in the retail and hospitality sectors.
The new section of tramway comprises
600 metres of track linking to the existing well-known network. Services operate every 20 minutes and are integrated with the core Starr Gate–Fleetwood route. Together, these timetables create a combined 10-minute frequency from North Pier, providing continuous connections along the north–south corridor.
Alongside the infrastructure expansion, Blackpool Transport has implemented changes to operations and service delivery of the tramway. A revised timetable has been developed using analysis of local travel patterns. The company has also introduced a new approach to ticketing, moving towards off-tram sales supported by a mix of retained conductors and new customer assistants. These staff members provide guidance to passengers on accessing the most cost-effective fares, combining digital purchasing with in-person assistance and customer service.
The extension has already influenced passenger numbers. In the first month of full service, patronage rose by 27% compared
with the same period the previous year. Further growth is anticipated across the summer season. To accommodate increased demand, additional tram drivers have been recruited and interior upgrades are being undertaken, including refreshed signage, improved travel information, and enhanced cleaning regimes.
The project contributes to improved integration across the town’s wider transport system. The North Station extension enhances interchange with both bus and rail services, supports access for visitors, and provides improved connectivity for residents and workers within Blackpool.
Other shortlisted entries: Edinburgh Trams
West Midlands Metro
Previous winners:
2024: Edinburgh Trams
2023: West Midlands Metro
Bus Operator of the Year
This Award is open to all UK and Ireland bus operators. Entries for this Award should outline the range of initiatives that the operator has been involved in to improve services and facilities together with results that have been achieved.
WINNER GO NORTH WEST LIMITED
Go North West operates a fleet of 400 buses from four depots across Bolton, Wigan, Bury, Rochdale, Manchester, Salford, and Tameside. The company employs approximately 1,000 staff and is a core partner in Greater Manchester’s Bee Network, where it contributed to the largest bus contract mobilisation in the United Kingdom.
As part of the Bee Network launch, Go North West assumed control of two depots, merged five companies, and transferred 800 staff. The mobilisation introduced 50 routes and 50 electric vehicles within a single weekend.
Operational performance has shown measurable improvements. Within seven months, punctuality increased by 10%, exceeding the results of other franchise operators. Go North West achieved maximum bonus periods under performance
indicators for customer complaints and vehicle allocation. The operator has been recognised by Transport for Greater Manchester (TfGM) and the Mayor of Greater Manchester for delivering consistent service reliability.
Investment has also been directed towards infrastructure. A £350,000 operational control centre has been established, providing real-time service monitoring. In addition, 98 electric vehicle charging points have been installed, enabling growth of the electric fleet from 70 to 130 buses.
Talent development has been supported by the creation of an Elite Driver Academy. This programme has resulted in a 600% increase in applications and a sevenfold rise in the number of drivers in training. Eighty per cent of recruits are new to the industry, and participation by women has tripled. Attrition levels have reduced significantly, with dropout rates falling to one-fifth of previous levels. Over 300 drivers were recruited within a 12-month period, with all drivers undertaking a Level 2 Driver Apprenticeship.
Go North West also holds accreditations for safety, quality, and environmental management, including ISO 9001, ISO 14001, ISO 39001, and ISO 45001. It is a member of RoSPA, CIRAS, and the British Safety Council. Accessibility and inclusivity are reflected
in the vehicle fleet. All new buses include dementia-friendly features, wheelchair bays, and retrofitted adaptations on older models. Workforce commitments are further supported through membership of Women in Transport, Real Living Wage accreditation, Level 2 Disability Confident status, and Gold Armed Forces Covenant recognition. The company also holds the highest level of accreditation within Greater Manchester’s Good Employment Charter.
Other shortlisted entries: Arriva Cymru
First Bus North & West Yorkshire
First Bus Scotland
Go South Coast
Lothian Buses
McGill’s Bus Group
Metrobus and Brighton & Hove Buses
Stagecoach East
Stagecoach East Midlands
Stagecoach South
Warrington’s Own Buses (WOB)
Previous winners:
2024: Lothian Buses
2023: Stagecoach South
2019: Plymouth Citybus
2018: Go South Coast
2017: Brighton & Hove Buses
Outstanding Contribution to Transport
This prestigious award honours those who have demonstrated exceptional leadership, innovation, and dedication in improving transport infrastructure, services, and sustainability.
WINNER BARONESS RANDERSON
Baroness Jenny Randerson, who died in January 2025, was honoured with this year’s Lifetime Achievement Award in recognition of her remarkable contribution to transport policy and delivery across Wales and the United Kingdom. Throughout a distinguished career in public service spanning more than four decades, Jenny had been a consistent advocate for sustainable transport, accessibility, and the integration of policy to create systems that truly serve communities. Her commitment to transport reform began during her tenure as Assembly Member for Cardiff Central in the newly established National Assembly for Wales, where she was first elected in 1999. As a leading figure in the Labour-Liberal Democrat coalition government from 2000 to 2003, Baroness Randerson served as Minister for Culture, Sport and the Welsh
Language, but her influence extended across Cabinet discussions on infrastructure, connectivity, and public service reform. She was a strong voice for improved public transport links in the Welsh capital and for investment in services that supported economic growth and social inclusion.
Elevated to the House of Lords in 2011 as Baroness Randerson of Roath Park, she brought her deep knowledge of Welsh governance and her long-standing passion for public service to the national stage. In 2012 she was appointed Parliamentary Under-Secretary of State for Wales in the UK Government, becoming the first Welsh Liberal Democrat woman to hold ministerial office at Westminster.
Following her time in government, Baroness Randerson continued to play an active role in transport policy through her work in the House of Lords, serving as Liberal Democrat spokesperson for transport. She championed rail reform, improved passenger experiences, and the expansion of active travel options. She was also a consistent advocate for transport decarbonisation, pressing for urgent action to accelerate the transition to low-emission vehicles and sustainable public transport systems.
Announcing Randerson as winner of the
Lifetime Achievement Award, Ruth Cadbury MP, Chair of the House of Commons Transport Committee and a member of the National Transport Awards judging panel, said: “Many of us benefited from Jenny’s humour, her wisdom and her guidance. In the Lord’s she was a champion passengers and also for better and more accessible public transport, making it safer and fairer for all
“I worked most closely with Jenny when she was vice-chair of the all party parliamentary group for women in transport when I chaired the group from 2016 to 2024. She helped us campaign for gender balance in the transport workforce and on women’s safety on transport. She inspired me and many other women, in transport and in public life, and her expertise is greatly missed by us all including many in this room tonight.”
Collecting the award on behalf of his late wife, Peter Randerson said: “Baroness Buses - as she become known - always remembered that public transport is not a theoretical notion for the millions who rely on it as a vital public service.
“I know she would have been both delighted and humbled at this recognition from friends and colleagues in a policy community that is so important to the UK, and was so dear to her heart.”
Lifetime Contribution to Transport
This award celebrates the exceptional contributions of those who have dedicated their lives to advancing and shaping transport with an unwavering commitment to excellence, innovation, and progress.
SIR ANDREW HAINES
The winner of the Lifetime Contribution to Transport Award, Sir Andrew Haines, was revealed by Anthony Smith, Chair of the National Transport Awards judging panel. Before naming Sir Andrew as the winner. Anthony said: “I have known this person for 26 years and they are incredibly hard working. They’re very responsive. If you need to get access to them, you can. They listen, they don’t tell you what’s going on ... They speak in English - plain English, not jargon. And they are somebody who really cares about public transport and about making people’s lives better.”
Sir Andrew will retire as Chief Executive of Network Rail in October 2025, concluding seven years of transformative leadership at the helm of Britain’s rail infrastructure organisation. Since joining Network Rail in August 2018, he has been unwavering in his mission to put passengers first, driving a cultural and operational shift toward a more customer-focused, high-performing railway.
Throughout his tenure, Sir Andrew has overseen significant improvements in performance, safety, and reliability, reshaping Network Rail into an organisation that listens to and delivers for its users. His steady leadership proved invaluable during the Covid-19 pandemic, ensuring that Britain’s railways continued to operate safely and efficiently for key workers and critical freight, even under immense national pressure.
Following the government’s Plan for Rail in 2021, Sir Andrew was entrusted with leading the establishment of Great British Railways, a new body designed to bring track and train closer together under a unified vision. As the driving force behind this reform, he
has championed the creation of a simpler, more integrated railway system, ensuring passengers remain at the heart of the transformation.
When Sir Andrew’s retirement was announced in March 2025, Heidi Alexander, Secretary of State for Transport, thanked him for his “stability and leadership during the most challenging of periods,” particularly throughout the pandemic and national industrial action. She credited his vision and support as “vital” to the establishment of Great British Railways.
Reflecting on his decision to retire, Sir Andrew said: “It has been a privilege to lead Network Rail through a time of such change and transformation for Britain’s railways. I am proud of the progress we have made on performance, safety, reliability and customer service.”
A passionate advocate for integration and reform, Sir Andrew leaves a legacy of leadership, vision and dedication that will shape the future of Britain’s railways for generations to come.
WINNER
John Prescott Regional Transport Authority of the Year
This category is open to transport bodies which cover multiple local authority areas, such as combined authorities, passenger transport executives and sub-national transport bodies. A submission in this category should demonstrate progress and improvement across a range of sustainable transport policy areas supported by measurable outcomes. We are looking for evidence that public transport patronage levels and/or mode shift and customer satisfaction ratings are moving in the right way, albeit in a post-Covid context. Submissions should include the approaches being utilised to attract people back to local transport and what approaches are being used to ensure accessible and affordable travel is available for all. Evidence on improving public health through increased active travel infrastructure and networks, the use of decarbonised fleets (e.g. electric buses) and road fatality statistics will also be necessary.
WINNER TRANSPORT FOR GREATER MANCHESTER
Transport for Greater Manchester (TfGM) is delivering the Bee Network, a multimodal transport system integrating buses, trams, cycle hire, and active travel routes through a unified contactless fare platform. The scheme includes the introduction of 300
new e-bikes and a “tap and go” system enabling capped fares across modes.
The Bee Network represents the first instance in more than 40 years of a UK authority taking full local control of bus services. A total of 577 routes and 1,600 buses are being brought under TfGM management through a phased programme running from September 2023 to January 2025. Patronage growth has already been observed, with increases of 14% and 17% recorded during the first two franchising phases.
Service enhancements introduced as part of the network include night bus operations, the first new Bee Network route (615), and additional vehicles to improve reliability. A fare strategy has been implemented comprising a 15% average fare reduction and the continuation of the £2 single fare until at least 2025.
The contactless “tap and go” payment system, launched in March 2025, recorded over 2 million journeys in its first month, accounting for 28% of all adult trips and more than 60% of bus card transactions.
System performance has also improved: reliability on bus services now exceeds 80%, up from 69% before franchising. Customer satisfaction stands at 85%, with fare satisfaction rising from 63% to 82%.
Active travel forms a key component of the Bee Network. At present, 130km of segregated cycle routes are in operation, with delivery expected to extend this to 160km by 2026. Plans are also in place to
incorporate eight commuter rail lines into the network by 2028, further strengthening multimodal connectivity.
TfGM’s wider sustainability programme underpins the development of the Bee Network. A transition to electric buses is progressing towards a fully decarbonised fleet by 2030. The Vision Zero Strategy and Action Plan, launched in 2025, establishes a framework to eliminate road deaths and serious injuries in Greater Manchester by 2040.
Highly commended:
HITRANS – The Highlands and Islands Transport Partnership
Other shortlisted entries:
Cambridgeshire and Peterborough Combined Authority
Kent County Council
SEStran – South East Scotland Transport Partnership
Transport East
Transport for West Midlands
Previous winners:
2024: Liverpool City Region
2023: Transport for West Midlands
2019: West Midlands Combined Authority - Transport for West Midlands
2018: Transport for Greater Manchester
2017: Transport for West Midlands
Careers Change Lives.
