Passport Patrika July - December 2014

Passport Patrika | July – December 2014

Passport

Patr ka A bulletin of Passport services in India

2014 Overview - Mission 1 Crore Accomplished - Passport Seva Camps - Passport Seva Kendra, Shillong Goes Live

Passport Seva: A proud winner of National e-Governance Award

In this Issue Cover Story 04

- Passport Seva : 2014 Overview - Country-wide Passport Seva Camps - Passport Melas - Common Services Centres - PSK, Shillong goes live

18

Coping with 67% growth @ RPO, Patna

19

A Green IT Initiative

20

Public Notice & Advisory

21

Events - eGovernance session at SAP Forum - Delegation from Tanzania @ PSK Herald House - 2 Croreth Passport application processed & Passport issued on same day - Passport Seva Project exhibited at eIndia 2014 Governance summit

24

Media & Public Outreach

28

Achievements & Recognition

26

Voice of People

29

Employees Corner

Passport Patrika is edited and published by Shri Muktesh Pardeshi, Joint Secretary (PSP) & Chief Passport Officer on behalf of Central Passport Organisation, Ministry of External Affairs, New Delhi.

Editorial Team: Muktesh Pardeshi Sanjiv Aggarwal

02 Passport Patrika | July – December 2014

Address: CPV Division, Ministry of External Affairs, Patiala House Annexe, Tilak Marg, New Delhi-110 001 Tel: +91-11-23387013 Fax:+91-11-23071370

Website: http://passportindia.gov.in E-mail: passportpatrika@gmail.com Creative Team: Shalini Manchanda Vipul Popli Design and Publishing Partner : TATA CONSULTANCY SERVICES

Editorial Note The current issue of the Passport Patrika presents a snapshot of 2014, which by all accounts has been yet another landmark year. In the annals of Passport services in the country, 2014 will stand out as the year in which Passport applications crossed the one crore (10 million) mark for the first time. China, U.S. and now, India, are the only three countries issuing more than 10 million passports annually. This indeed is a notable accomplishment of the year gone by.

Some of the other significant achievements and trends of the year 2014 are: ·

20% growth in applications. My own hunch is that this high rate of growth is likely to continue until about 10% of the population comes to acquire passports. As on 31.12.2014, approximately 60 million Indians held valid passports.

·

The revenue collection from passport fees for the first time crossed more than Rs. 2,000 crores in a financial year.

·

The top 5 States in terms of the number of passport applications were Kerala, Tamil Nadu, Uttar Pradesh, Maharashtra, and Andhra Pradesh, accounting for more than half of total applications. Kerala earned the distinction of probably being the only state in the world having processed more than one million passport applications in a year. Outside India, two countries, namely the UAE and Saudi Arabia, contributed to one third of passport services rendered abroad.

·

In keeping with the Government's policy of taking public services closer to citizens, about 60 Passport Seva Camps were organized during the last six months at a number of locations including remote areas such as Agartala, Bhuj, Daman, Gangtok, Imphal, Itanagar, Jaisalmer,

Kohima, Lakshadweep, Nainital, Siliguri and Warangal.

On the employees' front, 19 CPO (Central Passport Organisation) Officials did commendable work in Iraq. They were deployed to facilitate the safe return of Indian nationals, especially from the conflict zone to India. In a message to the Headquarters, Special Envoy appreciated their services: “The CPO personnel performed outstanding service to Indians in distress despite the difficult circumstances and the unfamiliar territory and language. It was primarily due to their hard work that the Ministry was able to repatriate over 7000 Indians”.

As we bring out this edition, a glorious moment of recognition has just arrived in January 2015. The Passport Seva is now the proud recipient of the National Award for eGovernance 2014-15 (Gold Award) for Outstanding Performance in Citizen Centric Service Delivery. The all round transformation in Passport services over the last few years has been made possible with the wholehearted and collective support of everyone involved: employees of the Central Passport Organisation, TCS team and citizens.

Therefore, congratulations are due to all. The National Award shall act as a constant source of motivation to attain greater heights in service efficiency, citizen satisfaction and good governance.

Muktesh Pardeshi Joint Secretary (PSP) & Chief Passport Officer

Passport Patrika | July – December 2014 03

Passport Seva: 2014 Overview

COVER STORY

The Passport Seva Project, one of the largest and most successful Mission Mode Projects under the National e-Governance Plan, has completed two and half years of its successful operations post all India rollout in June 2012. The programme is being run in Public-PrivatePartnership (PPP) mode with Tata Consultancy Services (TCS) as the Service Provider.

Operational Performance: 20% Growth

During

the Period 1st January – 31st December 2014, 1.01 Cr applications for Passport and related services were processed by the Ministry of External Affairs and 98.80 lakh passports and related documents were issued. Out of Number of Applications Processed and Services Rendered (within India) 1.01 Cr applications, 87.03 lakh applications (for passport and related services) were received and 84.69 lakh passports and related documents were issued through the Passport Seva Project. This is an increase of 20% in the number of applications received when compared to 2013 and an increase of 19% in the services rendered.

The 87.03 lakh applications received in 2014 includes 17,560 Official Passports, 2,648 Diplomatic Passports, 3,47,621 Police Clearance Certificate (PCC) applications, 2,595 Surrender Certificates (SC), 7,641 Identity Certificate(IC) applications and 4,278 Line of Control (LoC) applications. In addition to the applications received in India, 13.73 lakh applications were received at the 183 Missions and Posts abroad.

Threefold increase in number of applications processed since 2000

Interesting Facts

· · ·

st

5,19,29,139 Indian citizens held valid Passport as on 31 Dec 2014 India is placed third after China and the United States in terms of passport applications processed in a year 2100+ cr revenue to be accrued from Passport Services in 2014-15

Geographical, Demographic and Socio-economic Trends Dec 2012 Dec 2013 Dec 2014 Growth Rate Various targeted 38,400 50,400 36,500 Daily Appointments +31% initiatives & efforts of 27,300 30,4000 38,200 Daily Applications Processed +26% the Passport Seva Absenteism against Appointments 20.00% 14.16% 11.77% 7.00% 10.50% 4.74% Token Refusals team has helped Passport Seva to achieve an increase of 31% in the daily appointments and 26% in daily application processed as compared to 2013.

04 Passport Patrika | July – December 2014

COVER STORY

During

the year 2014, Kerala has processed the maximum number of application followed by Maharashtra and Tamil Nadu. Out of 87.03 lakhs applications, around 34.05% applications were processed by these three states alone.

State Kerala Maharashtra Tamil Nadu PSK

Among the Passport Seva Kendras(PSK),

Kolkata Patna Malappuram

Kolkata PSK remained on the top of the chart by processing a total of 3,31,657 applications followed by Patna and Malappuram. Out of 77 PSKs, these three PSKs together processed 10.10% of the total applications processed.

RPO Hyderabad

Among

Applications Applications Processed in 2013 Processed in 2014 9,40,845 10,67,662 8,21,152 9,54,922 8,46,915 9,49,693 Applications Applications Processed in 2013 Processed in 2014 2,84,384 3,31,657 1,78,754 3,02,275 2,21,207 2,48,209 Applications Applications Processed in 2013 Processed in 2014 6,37,073 7,17,769 4,47,345 6,27,153 4,60,547 5,20,405

the Regional Passport Lucknow Offices(RPO), Hyderabad continued to be on the Bangalore top of the chart by processing the maximum number of applications followed by Lucknow and Bangalore. These three together processed 21.36% of the total applications processed.

Transgender: A third option for “Sex” added in Passport Application form w.e.f. December 2014 Srinagar (57,298) Jammu (32,372) Amritsar (1,05,536)

On 23rd December 2014, Passport Seva achieved another milestone by processing highest number of applications ie. 43,012 in a single day.

Shimla (33,270)

Jalandhar (2,34,295)

Chandigarh (3,82,219) Dehradun (72,111) Ghaziabad (1,64,201)

Delhi (4,55,807) Jaipur (2,58,473)

Bareilly (1,14,238) Lucknow( 6,27,153) Guwahati (64,178) Patna (3,02,363)

Ahemedabad (4,19,934)

Ranchi (69,103)

Bhopal (1,34,580)

Kolkata (4,45,862) Surat (1,38,708)

7

Raipur (34,240)

6

Mumbai (3,85,782) Pune (2,25,327)

Visakhapatnam (2,01,809)

4

Goa (47,983) % Growth of Applications processed in 2014 over 2013

Bengaluru (5,20,405) Chennai (3,94,647)

Cochin (3,29,288)

Coimbatore (1,15,204)

40%

5

Hyderabad (7,17,769)

Kozhikode (2,87,443) Malappuram (2,48,210)

6.2

Bhubaneshwar (93,506)

Nagpur (99,237)

Thane (2,44,576)

> 20% 16% - 20% 11% - 15%

Trichy (2,05,861)

< 0% Madurai (2,33,981)

Thiruvananthapuram (2,02,721)

RPO wise application Processed

4.4

67% 3

3 2

43%

1.8

1.6 1.1

1

42% 0.8

40%

1.1

0.51 0.72

0 Patna

Ghaziabad

Bareilly 2013

Lucknow

Dehradun

2014

Top 5 RPOs in terms of Growth Percentage

Passport Patrika | July – December 2014 05

COVER STORY

Demographic & Socio-economic Trends

During the year 2014, the male to female ratio for the number of applications processed was 2:1 and 55% of the applicants belonged to the age group of 0-30 years. Also 25% of the applicants were graduate & above.

Gender wise % of applications processed

Age group wise % of applications processed 6%

12%

13%

32%

68%

Male

25%

Female

43%

0 -18

Education wise % of applications processed

19 -30

31- 45

46 -60

Above 60

Payment Mode Net

Between 6th and 9th Standard, 15%

10th Pass and Above , 34%

Banking,

Credit / Debit

27.60%

,

40.60%

Graduate and Above , 25%

Cash , 11.50% Bank 5th Pass or Less , 26%

Challan,

DDs, 0.50%

19.80%

47% of the PSK staff is female

Interesting Facts

• • • • • • • •

Passport Application Type First Time: 71% Reissue: 29% Tatkal applications: 7% Jumbo Booklets: 3% Miscellaneous Services: 4% Youngest Applicant: 2 days Oldest Applicant: 110 years Average Age: 30 years

To Simplify passport application submission procedure, the registered rent agreement were accepted as address proof Woman Power: Aminjikarai PSK, Chennai boasts of 66% female associates

06 Passport Patrika | July – December 2014

68% of the applicants are from the age group of 19-45 years

COVER STORY

Improvements in Service Delivery:

In 2014, on a pan India basis, 21% of the Normal passports were issued within 3 days, 47% within 7 days, 64% within 14 days and 75% within 21 days [This excludes the time taken for police verification].

In the case of Tatkal applications, 28% passports are issued on the day of the submission, 60% are issued within a day, 84% are issued within 3 days and 98% are issued within 7 days.

0% 1% 20%

0%1% 34%

100% 80%

25%

60%

33%

40%

30%

21% 10%

20%

24%

0% 2013 Same Day

Online applications comprise approximately 99% of the total applications processed

1 Day

2014

2-3 Days

4-21 Days

22-30 Days

>30 Days

Issuance of Tatkal Passport (excluding PV Time)

Largest Number (61%) of PCC were issued for Kuwait

·

In order to meet the increasing demand for passport services, passport Melas were organized from time to time by Passport Offices. In 2014, 384 Passport Melas were organised on weekends and holidays in which more than 1.99 lakh passport applications were received.

·

Passport Offices also held Passport Adalats regularly to redress the grievances of passport applicants. These Adalats have been very useful in disposing off some 7,000 old and complex cases.

·

Apart from Melas & Adalats, 61 Passport Seva camps were

Mela 2,50,000

1,99,173

500

2,00,000

400

1,50,000

300

1,00,000

200

36,167

384

50,000 85 2013 No. of Mela

100 0

2014 Applications Processed

organized in remote locations for the benefit of citizens in which more than 16,000 applications were received. ·

Ministry of Overseas Indian Affairs' eMigrate System was integrated with PSP system.

It validates Passports submitted by prospective workers seeking employment abroad online from the Passport database. This has resulted in increased security and reduced risk of Passport misuse/identity theft. f the Passport Booklets p 3.4 % o rinted ar e Jumbo Booklets.

Police Verification:

The all-India average for the number of days taken to complete the police verification came down to 42 in As on 31 December 2014

2014. About 47% of the PVs get completed within the desired time limit of 21 days.

D

528 of the 726 Police Districts are working on District model as compared to 399 in 2013.

uring the year 2014, Delhi recorded the best performing State by completing police verification in 12 days followed by Andhra Pradesh (15 days), Goa (16 days), Haryana (16 days) and Chandigarh (17 Days). In terms of RPO, Delhi again tops the chart by completing Police Verification in 15 days followed by Visakhapatnam(16 days) and Goa (17 days).

To ease the Passport related services the requirement of attestation by gazetted officers was replaced with the self-attestation of documents

and manpower, ink signatures on passports were rep To save time laced with stamped signatures w.e.f 1s t August 2014

Passport Patrika | July – December 2014 07

COVER STORY

Police Verification Trends Trends

2012

2013

2014

No. of PV Initiated

44,22,342

63,07,889

72,81,704

No. of PV approved by Police

37,61,740

63,58,023

72,10,459

Police Pendency(>21 days) Average Police verification time % of PV completed within 21 days

5,80,022

5,12,581

5,04,377

49

49

42

26

37

47

9 RPOs & 7 States have average Police Verification time within 21 days

Overcoming Natural Calamities:

The recent floods in Srinagar on 8

th

September 2014 left behind a trail of destruction, seriously distrupting the life and services in the valley. When the flood abated, it was found that the complete infrastructure, workstations and computer peripherals of the PSK were damaged.

However, with the hard and continuous work of the staff, th PSK Srinagar started delivering services w.e.f 8 Decemeber 2014.

Before

After

Hud Hud Storm hit Vizag city on 13

th

October 2014 leading to the massive destruction including the PSK. Operations were resumed within 72 hours.

Before

After

Awards & Recognition:

The Project has received recognition at the highest level in the Government, has been the subject of case · · · · · ·

studies and won several awards:Case study: On the Case: TCS-Indian Passport Office: Transforming public sector services through process re-engineering and digitization, Ovum, London (January 2014) A research paper titled- High Performance e –Governance website- A Game changer in efficient Public Service delivery won the best paper award at National Conference on e-Goverance (January 2014) Skoch Challenger Award, given away by Deputy Chairman, Planning Commission (March 2014) Certificate of Recognition in the area of “Information Security on Mission Mode Projects (MMPs) under NeGP Central Projects” by M/s Elets Technomedia Pvt. Ltd. (March 2014) mBillion special mention award for 'mPassport' mobile application (July 2014) National Award on e-Governance - Gold - for Outstanding Performance in Citizen Centric Service Delivery (January 2015)

08 Passport Patrika | July – December 2014

COVER STORY

Physical Infrastructure

Rented Buildings, 15

MEA Buildings, 18

Government of India Buildings, 4 PSK Karimnagar

D

uring the year two more PSKs at Shillong & Karimnagar were added to the network of the Passport Seva Project. In line with the policy of the Ministry to shift all Passport Offices to own buildings, Ministry has so far acquired plots of land at 8 places viz. Srinagar, Amritsar, Dehradun, Mumbai, Pune, Bhopal, Guwahati and Jalandhar. The construction work is in progress at Jalandhar and in Amritsar.

E-Passport

In accordance with ICAO recommendations to incorporate biometric data in the Machine Readable Travel Documents, India has also decided to upgrade its existing passports to electronic category of epassports. The e-passports provide greater protection against fraudulent practices and tampering. These epassports also prevent issue of multiple passports to a single person, thus, ensuring high level of security in passport issuance. A Task Force has been set up to expedite e-passport project.

Digitization Project

The project for “creation of image retrievable database” for the passport, visa, OCI and PIO applications in Indian Missions/Posts has digitized nearly 15 crore consular pages. Since inception in 2012, the project has covered 39 Indian Missions/Posts abroad. The project has made available a central repository of data with easy retrievability of files and uniformity in all the Indian Missions/Posts abroad.

Passport Patrika | July – December 2014 09

COVER STORY

Country-wide Passport Seva Camps

External

Affairs Minister, Smt. Sushma Swaraj approved a country-wide Passport Seva Camps programme that commenced from 18th October 2014. The programme was aimed at providing passport services to the people located far away from Passport Seva Kendra (PSKs) and was another citizen-centric measure taken by Ministry in extending the public services closer home.

In the new, modernized system, the citizens fill online the passport applications, make payments and take appointments for personal visit to the concerned PSK to give their photographs and biometrics in connection with submission of Passport applications. The modality for acceptance of Passport applications at the Camps was the same as that in the PSKs. The Passport officials were deputed at the Camps to check the documents and guide the applicants for smooth submission process.

Snapshot of Passport Seva Camps

10 Passport Patrika | July â&#x20AC;&#x201C; December 2014

COVER STORY

Country-wide Passport Seva Camps

Passport Seva Camps in Media

Passport Patrika | July â&#x20AC;&#x201C; December 2014 11

COVER STORY

Country-wide Passport Seva Camps

Details of Pasport Seva Camp held during July to December 2014

12 Passport Patrika | July â&#x20AC;&#x201C; December 2014

Passport Melas

COVER STORY

Passport Melas held during July – December 2014

Passport Patrika | July – December 2014 13

COVER STORY

Passport Seva Kendra, Shillong Goes Live

C

hief Minister, Dr. Mukul Sangma formally launched Passport Seva Kendra (PSK) in Shillong on 14 November 2014 at a function at State Convention Centre in the gracious presence of State Cabinet Ministers, MPs, MLAs and other dignitaries. The people of Meghalaya are no longer required to travel to Guwahati for passport services.

The PSK Shillong is integrated with the other 77 PSKs in the country set up and operationalised under Passport Seva Project (PSP) – a high impact citizen–centric e-Governance initiative as part of National eGovernance Plan.

Smt. Sushma Swaraj, Union External Affairs Minister was scheduled to attend the function as the Chief Guest.

However, due to adverse weather condition, the Indian Air Force helicopter, which was to bring her to Shillong, could not land. Her statement was read out by the Joint Secretary & Chief Passport Officer of the Ministry of External Affairs, Shri Muktesh Kumar Pardeshi. In her message, Smt. Swaraj felicitated the people of Meghalaya and underlined Government's firm commitment to providing efficient delivery of passport services to Indian citizens in keeping with the PSP's vision.

Expressing gratitude to the State Government for cooperation in operationalisation of the PSK, she emphasised the importance of the North-East region and its role in the Look East policy.

Chief Minister, Dr. Mukul Sangma thanked the Central Government for giving the State a Passport Seva Kendra which will help in promoting people to people contacts between North-East and other neighbouring countries.

14 Passport Patrika | July – December 2014

COVER STORY

Source: The Shillong Times, 14th November 2014

Passport Patrika | July â&#x20AC;&#x201C; December 2014 15

COVER STORY

Common Service Centres

The Ministry of External Affairs, along with CSC e-governance Services India Limited {which is promoted by the Department of Electronics and Information Technology (Deity)}, has launched Passport related services through the vast network of over one lakh Common Services Centers(CSCs) across rural hinterland. The initiative largely bridged the digital divide in the country.

The CSCs facilitates filling and uploading of Passport application form, payment of applicable fee (through debit/credit card or through SBI internet banking/challan mode) and scheduling of appointments for the visit to the Passport Seva Kendra (PSK) at nominal charge not exceeding Rs. 100/-.

T

he Service was launched in pilot mode at 15 select CSC locations in Uttar Pradesh and Jharkhand in the second week of March 2014. The full roll out across the county happened by April 2014. Till Dec 2014, a total of 36,613 Passport registrations were done through CSC ecosystem across India.

Month

Passport Form Submitted

PCC Form Submitted

Mar -14

84

0

Apr - 14

1822

20

May - 14

2639

30

Jun - 14

2764

21

Jul - 14

4611

28

Aug - 14

3755

22

Sep -14

5016

29

Oct -14

4881

27

Nov -14

4835

22

Dec -14

5981

26

16 Passport Patrika | July â&#x20AC;&#x201C; December 2014

COVER STORY

Total number of passport services rendered in 2014

Passport Patrika | July â&#x20AC;&#x201C; December 2014 17

Coping with 67% growth @ RPO, Patna

The Passport Office, Patna saw a massive growth in the number of applications received in the year 2014 as compared to 2013. In 2013, a total number of 1,78,754 applications were processed at PSK Patna, whereas the total number of applications processed in the year 2014 jumped to 3,02,000. This quantum jump in the number of applications received was managed by some administrative and innovative measures. A brief summary of the strategies adopted are detailed below:·

Optimum Output: This growth in the number of applications was sustained by ensuring optimum output from the Granting Officers (GOs) and by the fortuitous circumstance of increase in the number of Granting Officers (GOs).

·

Early processing in 'A' Area: It was observed that while VOs were arriving at 09.30 AM, they did not have applicants sent by the CSEs for processing. So Service Provider was asked to direct CSEs to come early for processing the applications in 'A' Area so that Verifying Officer (VOs) and Granting Officer (GOs) had sufficient number of applications for dealing with as soon as they arrived. This had tremendous impact on optimum utilization of manpower.

·

Additional Manpower Deployment: Floor Coordinators were deployed to deal with exigencies. With promotion of 02 Assistants to the post of Superintendents, two more officers were deployed at PSK immediately. One Data Entry Operator was also deployed in PSK for preparation and stamping of PCC (Police Clearance Certificate).

·

Effective monitoring of PSK: The working of PSK Patna was monitored effectively through APO (In charge).

·

Passport Melas & Camps: To reduce the appointment cycle, passport Melas and Camps were organized frequently. A total of 18 passport Melas and 3 Camps were organized during the year 2014. This resulted in satisfying demand for appointment and led to eventually decrease in the appointment cycle.

·

Good Co-ordination with Service Provider: Effective co-ordination with Service Provider on key issues and bottlenecks also helped achieve the desire results. A meeting was held at the end of every Passport Mela to raise and discuss bottlenecks.

·

Coping with the flow at Backend: Equivalent importance was accorded to the process at the back end to ensure that the increased input results in output. Printing /dispatch of Passport was accorded highest priority. Officials were asked to work in 03-shifts (Day/Night).

·

Liaison with local Electronic and Print Media: The Office kept in regular touch with electronic and print media to ensure the awareness in the public about the Passport Melas, Camps, Adalat etc.

·

Passport Adalat: In the year 2014, RPO organized passport Adalat once in a month to dispose off the pending cases on priority. In addition, officers deployed in the back office were instructed to address the grievances of the applicant during the working hours.

Congratulations to Shri Anand Kumar, RPO and all Officials!!!

18 Passport Patrika | July – December 2014

Reduction in Carbon Footprints in DC/DR: A Green IT Initiative

A

State of Art Data Center of Tier III standard has been built for Passport Seva Project in Delhi. The Data Centre hosts the entire IT infrastructure for Passport Seva Project, acts as a backbone to Passport applications and is a centralized repository to Store, Process and Manage data.

As Data Center remains operational 24*7 and houses the entire IT Infrastructure for Passport Seva Project, there is a considerable consumption of Electricity Power. Such significant power consumption contributes to emission of Greenhouse Gases to the atmosphere that may harm the environment. GREEN IT initiative was planned for Passport Data Center in order to reduce data centre energy consumption, increase energy efficiency and hence contribute to environment with respect to reduction in emission of Greenhouse Gases and Carbon Footprints.

Power Usage Effectiveness (PuE) is the measurable target for Green IT Initiative which is calculated based on Total Facility Power consumed versus Power consumed by IT equipment. Total facility Power consumed at Data Center is composed of Power consumed by IT equipment (IT Power) and Power required by support equipment such as Cooling plants, Lighting, UPS , Battery Bank ,BMS , Electrical Panels, Transformers etc. (Non-IT Power). With Green IT Initiative, PuE of Passport Data Center was improved from 2.41 to 2.1 leading to a significant reduction in Electricity consumption and hence reduction of Carbon Footprints in the environment.

Initiatives: As IT Power to the Data Center remains constant, in order to improve PuE it was decided to reduce consumption of NonIT power while ensuring there is no Impact on DC operational environment. On careful analysis, it was found that Energy Consumption for the Data Center could be reduced with two types of Optimization: · Cooling Optimization · Power Optimization A detailed study was conducted for both Power and Cooling status and few initiatives as given below were identified and implemented to optimize the energy consumption.

Cooling Optimization: · Implementation of Air sealing Kold Locs below rack opening to eliminate bypass air flow · Implementation of Blanking Panels to prevent mixing of Cold and Hot air in farm area · Incrementing Supply Air Temperature (SAT) of PAC units within specified limit · Intelligent Switching of PACs in rotation to maintain optimum air flow · Optimizing UPS and Battery room temperature to ambient condition

Power Optimization: Alternate Switching OFF one of the two active transformers.

150000

Detailed Risks analysis was carried out before implementation and phase wise implementation was carried out. Overall saving in Energy Consumption was monitored regularly.

100000

All these optimizations have led to an approx. annual saving of 70,000 kg. of Carbon Footprints till date.

0

50000

Q1

Q2

Q3

Q4

CO2 emission for Year 2014

Passport Patrika | July – December 2014 19

PUBLIC NOTICE & ADVISORY

Advisory for urgent re-issuance of passports for Indian citizens living in India and abroad - HANDWRITTEN PASSPORTS

The International Civil Aviation Organisation (ICAO) has set a deadline of the 24th November, 2015 for globally phasing out of all non-Machine Readable Passports (MRPs). From the 25th November, 2015 onwards, foreign Governments may deny Visa or entry to any person travelling on a non Machine Readable Passport.

The Government of India has been issuing Machine Readable Passports since 2001. The Passports, however, issued before 2001 and particularly those issued during mid 1990s with a validity of 20 years will fall in the category of non-MRPs. All handwritten passports with pasted photographs are also considered non-MRPs.

B

y the end of November 2014, it is estimated that there are approximately 2.86 lakh handwritten passports in circulation. Approximately 6 crore Indian hold valid passports. Indian citizens residing in India and abroad and holding such passports with validity beyond the 24th November, 2015 are advised to apply for re-issue of their

Passports well are advised to apply for reissue of their passports well before the deadline in order to avoid any inconvenience in obtaining valid visa or international travel.

- PASSPORTS VALID FOR LESS THAN SIX MONTHS

M

any international travelers may not realise that having an unexpired passport is sometimes not enough to obtain Visas or to enter certain foreign countries. Indian citizens travelling on Passports which may expire in less than six months should renew their passports before any upcoming international travel. It is especially important to check the passports needs of any minor who may be accompanying their parents, as passports for minors have a shorter validity period (5 years) than passports for adults (10 years). The universal practice in vogue now is; “Once your passport crosses the nine-year mark, it is time to get new passport”.

20 Passport Patrika | July – December 2014

- EXHAUSTION OF VISA PAGES

S

ome countries do not accept passports which may have fewer than two pages remaining. Please check your passport to ensure that you have enough visa pages. There is no provision of additional booklets/pages and you will be required to apply re-issuance of passport following standard procedures. Frequent travelers may opt for Jumbo Passport containing 64 pages.

All Passport Issuing Authorities have instituted a simple and fast-track procedure for renewal of passports. For more details related to passport services, website – www.passportindia.gov.in or the National Call Centre (1800-258-1800 - Toll Free) may be accessed.

Indian citizens living abroad should visit the website of respective Indian Mission/Post.

[Source: http://passportindia.gov.in, 23rd Dec 2014] Ministry of External Affairs issues advisory for Fees payable in respect of Short validity Passports (SVP)- reg'

T

he schedule of fees payable in respect of applications for passports and travel documents were notified vide Notification No. VI/401/1/2011, dated 28/09/2012.

The Ministry has been receiving references from Passport lssuing Authorities (PIAS) to evolve a specific fee structure for the Short Validity Passports (SVP) since in terms of ICAO guidelines now only machine readable printed passports are being issued and the issue for handwritten passports, except in emergency cases, has been discontinued w.e.f. 01/04/2O1O. It has also been noticed that some Missions instead of issuing a fresh booklet for SVP are extending the validity of SVP by making endorsement on it without levying any fee and, thereby, inviting audit objections.

T

he matter has been considered in the Ministry.

All PlAs in India and abroad are hereby advised to immediately stop the practice of extending the validity of SVP by making manual endorsements and that fresh booklet is required to be issued in case of expiry of the validity of old passport/SVP. After considering all aspects, a separate fee structure for SVP has been approved as under:(i) In case of issuance of a SVP having the validity from 0-5 years, a fee which would be equivalent to the fee

PUBLIC NOTICE & ADVISORY

prescribed for the fresh passport or re-issue of passport of 36 pages for minors below eighteen years of age with validity of live years or till the minor attains the age of eighteen years, whichever is earlier i.e. Rs. 1000/(Normal category) or Rs. 3000/- (Tatkal category) [Or US $ 50 or â&#x201A;Ź 40 as the case may be] as provided at Sr. No. 3 of the fee list of Schedule IV of Ministry's Notification No. VI/401/1/2011, dated 28/09/2012; (ii) For passports having the validity more than 5 years but less than 10 year (validity of normal passport], the fees prescribed for a normal validity passport.

All PIAS in India as well as in the Missions/Posts abroad are requested to follow the above instructions. th

[Source: http://passportindia.gov.in, 11 Sep 2014]

Ministry of External Affairs issues advisory for waiver of Passport fees for flood affected Passport holders of Jammu & Kashmir

T

he state of Jammu & Kashmir has been affected by severe floods since early September, 2014.

These floods have resulted in unprecedented loss of life and property. In order to contribute to the relief efforts that are currently underway in Jammu & Kashmir, the Ministry of External Affairs has decided to take immediate steps to restore back the Passport facilities to the flood affected Passport holders whose Passports have been lost/damaged due to floods.

The

External Affairs Minister has today approved waiver of Passport fees to the flood affected Passport holders in Jammu & Kashmir. This waiver of fee would be one time exception for the Passport holders whose earlier Passport has been issued either from Passport Office, Jammu or from Passport Office, Srinagar. This scheme would be valid for next six months (valid from the date of issue of Gazette notification in this regard). The replacement Passport would be issued with the same particulars and remaining validity of previous Passport.

EVENTS

Passport Adalat Conduted by RPO Patna

On 26

th

July 2014, a Passport adalat was conducted by RPO Patna in which 71 pending cases were resolved.

RPO Jaipur resolved Passport queries on Radio

On 31

st

July 2014, Shri Vivek Jeph, Regional Passport Officer, Jaipur addressed the FM Radio Channel and resolved the Passport related queries/issues of the citizens live during an one hour show.

JS(PSP) & CPO session at Gurgaon

On

th

7 August 2014, Shri Muktesh K. Pardeshi, JS (PSP) & CPO addressed a team of 21 trainee, Group - A officers and delivered a talk on "Visa/Passport/Consular matters" at Gurgaon. He had also addressed a similar group last year. e-Governance session at SAP Forum

On

13th August 2014, Shri Muktesh K. Pardeshi, JS (PSP) & CPO addressed a session on Government of India IT road map for e-governance at Hotel J W Marriot, Aerocity, New Delhi. He was invited as one of key speakers along with Shri Piyush Goyal, Union Minister of State(Independent Charge), Power, Coal and New & Renewable Energy, Government of India and Dr. Arun Shourie, Economist, Journalist, Author and Politician. During the session, the success stories on how organisations and departments have adopted IT to deliver on the reforms agenda and become effective stakeholders in India's growth story were discussed.

th

[Source: http://passportindia.gov.in, 07 Oct 2014]

Passport Patrika | July â&#x20AC;&#x201C; December 2014 21

EVENTS

TCS Vice Chairman @ PSK Lower Parel

On 20

th

August 2014, Shri S. Ramadorai, Vice Chairman, TCS along with his spouse visited PSK Lower Parel for his Israel Passport application processing. He was extremely happy with the ambience and the smooth passport process.

BJP IT Convener @ PSK Herald House

On 8

th

September 2014, Shri Arvind Gupta, IT Convener of BJP visited PSK Herald House. He was given a detailed walk through of PSK operations.

Delegation from Tanzania @ PSK Herald House

A delegation of 8 officials led by Hon'ble Minister Mr. Celina Kombani, Government of Tanzania visited PSK Herald House on th 25 August 2014 to exchange knowledge on the Indian experience in e-Governance and m-Governance. They were pleased to see the transformation in Passport Services in India. Shri Muktesh K. Pardeshi, JS (PSP) & CPO received the delegation.

Delegation from Malaysia @ PSK Herald House

A

delegation led by Dr. Sharifah Zarah Ahmad, Deputy Director General (DDG) of the Public Services Department of Malaysia (JPA), Govt. of Malaysia visited PSK Herald House on 27th August 2014.

Chief Minister of Bihar @ PSK Patna

On

1st September 2014, Shri Jeetan Ram Manjhi, Hon'ble Chief Minister of Bihar visited PSK Patna for getting his passport application processed. Shri Manjhi was extremely satisfied with the PSK model & its services.

RPO Bangalore Interactive session with FKCCI

On 3

rd

September 2014, RPO Bangalore had an interactive session with the members of Karnataka Chamber of Commerce & Industries in which various initiatives taken by Passport Office in ensuring transparency & reliability were shared.

22 Passport Patrika | July â&#x20AC;&#x201C; December 2014

Delegation from Institute of Secretariat Training & Management @ PSK Herald

On 9

th

September 2014, a team of 25 officers from Institute of Secretariat Training & Management visited PSK Herald House to familiarize themselves with good governance practices. The team was given a walkthrough of PSK operations.

Minister of Excise & Welfare, Govt. of Andhra Pradesh @ PSK Vijayawada

On

th

10 September 2014, Shri Kolluru Ravindra, Minister of Excise & Welfare, Govt. of Andhra Pradesh, visited PSK Vijayawada for getting his passport application processed. He was delighted with the services at the PSK and the transformation in public service delivery.

Passport Adalat Conducted by RPO Amritsar

On 11

th

September 2014, a Passport adalat was conducted by RPO Amritsar to clear pending p a s s p o r t applications. Out of 500 pending applications, 300 were issued Passport on the spot.

EVENTS

Governor of Goa @ PSK Goa

On

th

29 September 2014, Smt. Mridula Sinha, Hon'ble Governor of Goa visited PSK Goa for getting her p a s s p o r t application processed. She wa s ex t re m e l y satisfied with the smooth and hassle free PSK operations.

2 Croreth Passport application processed & Passport issued on same day t h n 2 9 September 2014, Passport Seva achieved a milestone by processing the 2 Croreth application at PSK, Hyderabad located at Toli Chowk.

The Passport of the two month old baby Anaika Dia was delivered on the same day by RPO Hyderabad.

O

e-Governance session at NIELIT

On 13

th

October 2014, Shri Muktesh K. Pardeshi, JS (PSP) & CPO addressed a national workshop of National Institute of Electronics & Information Technology (NIELIT's) and spoke on e-Governance and skills development.

Passport Seva Project exhibited at eINDIA 2014 Governance Summit

A

stall of Passport Seva Project was exhibited at the e I N D I A 2 0 1 4 Governance Summit, an event organized by Elets Technomedia Pvt. Ltd at T h e L e e l a , th th Kovalam, Kerala on 14 & 15 November, 2014. Shri. R.O. Sunil Babu, RPO Cochin addressed the summit.

High Commissioner to United Kingdom @ PSK Lalbagh

On 25

th

November 2014, Shri Ranjan Mathai, High Commissioner to United Kingdom and Former Foreign Secretary visited PSK Lalbagh. RPO Bangalore and TCS Regional head gave Shri Mathai a walk through of the PSK

operations.

A delegation from Uganda @ PSK Herald House

On 26

th

November 2014, Hon'ble Chairman of Parliamentary Committee of Foreign Affairs of Uganda visited PSK Herald House. They were given a detailed walk through of PSK operations.

Passport Adalat Conducted at Malappuram

On 10

th

December 2014, a Passport adalat was conducted at PO Malappuram in which 50 pending cases of 2012 & 2013 were resolved.

Painless Passports' – A Seminar by Money Life Foundation th n 13 December 2014, an interactive seminar “PAINLESS PASSPORT” was organized at the Indian Merchant Chambers, Mumbai by Money Life Foundation. The event was aimed at spreading awareness among the public about the efforts undertaken by the Govt. in making the Passport Issuance process simpler, smoother and more transparent. The event was hosted by Smt. Sucheta Dalal, one of the founders of the N G O . S h r i Ta n m o y Chakraborty, VP, TCS, Dr. Swati Kulkarni, RPO, Mumbai, Shri T.D. Sharma, RPO, Thane & Shri Rajesh Dogra – Head of PSP Operations, TCS participated in the seminar.

O

Passport Patrika | July – December 2014 23

Media & Public Outreach

3

2 1

4

6 8

9

7

5

10

Sources: 1.

3.

5.

7.

9

DNA, Ahmedabad, 9th July 2014 Lokmat Smachar, Mumbai, 31st July 2014 Danik Bhaskar, Amritsar, 3rd September 2014 Danik Bhaskar, Chandigarh, 5th September 2014 Times of India, 13th September 2014

24 Passport Patrika | July â&#x20AC;&#x201C; December 2014

2. Sakal Times, Pune, 21st July 2014 4. Mangalam, All, 25th August 2014 6. Siraj, Malappuram, 4th September 2014 8. Amar Ujala, Chandigarh, 10th September 2014 10. Maharashtra Times, Pune, 17th September 2014

Media & Public Outreach

2 1

3 4

6 5 7

8

9

10

Sources: 1.

3.

5.

7.

9

Lokmat Samachar, Pune, 21st September 2014 The Asian Age, Mumbai, 8th October 2014 New Indian Express, Hyderabad, 4th December 2014 Hindustan Times, Amritsar, 13th September 2014 The Indian Express, Mumbai, 20th December 2014

2. Sakal, Pune , 26th September 2014 4. Times of India, Pune, 27th November 2014 6. The Tribune, Chandigarh, 4th December 2014 8. Free Press Journel, Mumbai, 14th December 2014 10. Hindustan Times, Delhi, 23rd December 2014

Passport Patrika | July â&#x20AC;&#x201C; December 2014 25

Voice of People Citizen Feedback

In the Passport Seva Project, various channels used for feedback collection are as follows: a) Feedback forms filled at PSKs b) Touch screen facility installed at select PSKs c) E-mails received at PSP Helpdesk d) Online through the Passport Seva Portal e) Call Centre PSK-wise Overall Citizen Satisfaction Index

Collection of feedback is done on the following four parameters: a) b) c) d)

Cleanliness and ambience Courtesy Efficiency / service delivery Overall Experience

This section presents citizen satisfaction gathered over 29 Lac+ citizens during July-December 2014.

100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Cleanliness and Ambience

Courtesy

Excellent

Efficiency

Good

Poor

Overall Experience

Average of 99.82 % Citizen Satisfaction level overall for all PSKs.

Citizen Speak (July - December 2014) VIP Feedback • I am very impressed with how simple and easy it is to get a Passport now. Very efficient Preity Zinta, Actress, PSK Mumbai, 9th October 2014 •

I had an excellent experience. Very modern & efficient office. I wish all Govt. offices become so good. th Arvind Kejriwal, Hon'ble Chief Minister, Delhi, PSK Ghaziabad, 10 October 2014

Citizen's Comments - Appreciative/Positive • I am very impressed with how simple and easy it is to get a Passport now. Very efficient.

Sanjeev Kapoor, PSK Bangalore, 14th October 2014 •

It's such a nice to see the working culture, mind blowing, work is getting done quicker and in short span of time, employees are very friendly. It was really a nice experience at PSK st Amit Kumar Dwivedi, PSK Gorakhpur, 1 August 2014

26 Passport Patrika | July – December 2014

Voice of People

Words of Appreciation

I would like to thanks you most profusely for the excellent service you and your Colleagues gave me when I visited your office in Ranchi on 3rd July 2014. During my 50 years of travelling, I have collected a very large number of booklets, but in no case was the service so prompt and effective as you and your colleagues exhibited during my visit. Thank you very much for the same and please carry on the good work!

Jamshed J Irani, th Ex- Director of Tata Sons, 14 July 2014, Letter to RPO Ranchi

Please accept my hearty congratulations for the excellent set up of the office and the systematic transparent working environment. I have never seen a Government office working so systematically and keeping the timings. My appointment was at 10.15 and reporting time was 10 am. I entered at 10 am and finished my work and was out by 10.45. I appreciate the atmosphere and the nice temperament of the staff and quick disposal of files. I never imagined such an environment and was completely taken off. My hearty congratulations once again to you and your entire functioning as a Role model for the Government offices in India. Hats off to you.

R R Balasundharam Ex- President Indian Chamber of Commerce & Industry, 21st November 2014, Letter to RPO Coimbatore

Yesterday I had the privilege of visiting the Passport Seva Kendra, Coimbatore for the first time when I th accompanied my wife. Indeed this was my 5 occasion to deal with Passport offices. During my first visit to Passport Office, Nagpur in 1998 the situation was nothing less than a fish market. I still remember the inadequate space & paucity of staff to manage the crowd. There was congestion, confusion and no cordimation between the person managing the 2 counters & public. The only people who took the advantage were so called agents. But this time when I applied for reissue of my wife's Passport through online mechanism, I cannot express my joy & satisfaction that it took only few minutes to complete the entire process including online payments. Thereafter my wife received 3 reminders both through e-mail & SMS regarding the date & time of appointment. When we reached the Passport Seva Kendra, the things were entirely changed. The entire process got completed in just 30 minutes. Next morning we were surprised when we found the Postman waiting to deliver us the Passport. Within 24 hours the new Passport was delivered. I had no words to convey my deep gratitude and appreciation for transformation & improvement which had taken place. I wanted to show what the position in 1971 was & how we have turned the table in 2014

Koottala Haraidas Menon st Joint Commissioner of Income Tax (Retd.), 21 November 2014, Letter to RPO Coimbatore

Passport Patrika | July â&#x20AC;&#x201C; December 2014 27

Achievements & Recognition

Passport Seva Wins mBillionth Award South Asia 2014

On

18th July 2014, Passport Seva Project Mobility Solution – “mPassport Seva” application was recognized as “Special Mention” for the year 2014 at mBillionth Award South Asia 2014. The project was awarded a certificate of recognition and a trophy for creating an application that enables Indian citizens to access passport related information directly on smart phone. The mPassport application is freely available on all major platforms.

Shri Muktesh K Pardeshi, JS & CPO, Shri Raghu Ramakrishnan and Shri Vipul Popli from Passport Seva team receiving mBillionth Award South Asia 2014

Swachh Bharat Abhiyan @ Passport Offices

Swachh Bharat Abhiyan was launched by Prime Minister Shri Narendra Modi on the birth anniversary of Mahatma Gandhi in which every citizen was asked to devote 100 hours in a year towards cleanliness. The clean India drive was also undertaken at the Ministry, various Passport Offices and Passport Seva Kendras.

Shri Golok Simli, Principal Consultant and Head-Technology (PSP - MEA) and Shri Prasenjit Das, Security Operations Lead (PSP - TCS) receiving award from Shri N S Kalsi, Joint Secretary, MHA, Government of India and Dr M P Narayanan, President, Elets Techomedia Pvt Ltd

28 Passport Patrika | July – December 2014

Employees Corner

relinquished Date of relinquishment

Passport Patrika | July â&#x20AC;&#x201C; December 2014 29

Employees Corner

30 Passport Patrika | July â&#x20AC;&#x201C; December 2014

Employees Corner

Outstanding work done by member of CPO in Iraq

During the recent attacks in Iraq all the necessary steps were taken by the Ministry to facilitate safe return of Indian nationals. Following is the list of officers who participated in the safe return of Indians from Iraq:

C E L E B R A T I O N S @ P S K

C E L E B R A T I O N S @ P S K Passport Patrika | July â&#x20AC;&#x201C; December 2014 31

State wise Growth of Passport Service in India, 2014

Jammu & Kashmir (89,868)

Himachal Pradesh (36,298) Punjab (6,07,380) (including Chandigarh) Uttarakhand (72,969)

Haryana & Delhi (5,64,052) Rajasthan (2,58,840) Assam, Arunachal Pradesh Nagaland,Mizoram, Manipur & Meghalaya (64,696)

Uttar Pradesh (9,06,116) Bihar (3,02,438)

Gujrat (5,55,129)

Jharkhand West Bengal, (69,114) Tripura & Sikkim (4,46,105)

Madhya Pradesh(1,34,686)

Dadra & Nagar Haveli (1,403)

Daman & Diu (7,046)

Chattisgarh (34,347)

Orissa (93,688)

Maharashtra(9,50,252)

Telangana

% Growth of Applications processed in 2014 over 2013 Andhra Pradesh (Including Telangana) (9,19,187)

> 20%

Goa (47,991)

16% - 20% 11% - 15%

Karnataka (5,23,320)

s (1)

ar Island

Lakshadweep (1,711)

& Nicob

Tamil Nadu (9,30,250) Kerala (10,64,247)

Andaman

< 10% Puducherry (21,580)

Ministry of External Affairs Government of India

In partnership with

www.passportindia.gov.in Toll free 24x7 Call Centre:1800-258-1800