Passport Patrika January-June 2016

Passport Patrika | January – June 2016

Passport

Patr ka A bulletin of Passport services in India

- Passport Seva Divas 2016 - Passport Officers' Conference 2016 - Passport Seva Camps and Melas

Shri D.M. Mulay, Secretary (CPV & OIA), welcoming Smt. Sushma Swaraj, External Affairs Minister on the occasion of fourth Passport Seva Divas and Passport Officers' Conference

In this Issue 04

Cover Story - Passport Seva Divas 2016

- Passport Officers' Conference 2016 - Passport Seva Puraskars

18

Senior Level Appointment

19

Public Notices & Advisories

20

Events - Ambassador of India to Denmark visited PSK Lalbagh - Officer Trainees (OTs) of IFS 2015 batch visited PSK Herald House - Delegation from TCS US legal team visited PSK Herald House - Shri Ratan Tata visited PSK Lower Parel - British Deputy High Commissioner visited PSK Saligramam

- lalnh; jktHkk"kk lfefr dk fujh{k.k nkSjk - Parliamentary Standing Committee on External Affairs Visits

24

Camps and Melas

26

Media & Public Outreach

28

Voice of People

29

Employees Corner

02 Passport Patrika | January – June 2016

Editorial Note ekuuh;k fons'k ea=h] Jherh lq"kek Lojkt us ikliksVZ lsok fnol 24 twu] 2016 ds miy{; es fn;s x, lans'k es bl ckr ij larks"k O;Dr fd;k fd vc ikliksVZ dk;kZy;ksa esa eqykdkr&le; 7 fnu ds Hkhrj miyC/k gSA muds erkuqlkj ikliksVZ lsokvksa es ftruk lq/kkj gqvk gS] mldh ljkguk vkt ns'k esa pkjks vksj dh tk jgh gS vkSj ml ljkguk dk lkjk Js; ikliksVZ dk;kZy;ksa dks tkrk gSA ikliksVZ lsok] vc lEiw.kZ ns'k esa ikliksVZ lsok f'kfojksa ds tfj;s ukxfjdksa ds vf/kd lehi vk x;h gS ,oa lIrkgkar esa vk;ksftr fd, tkus okys ikliksVZ esys Hkh turk ds cgqewY; le; dh cpr djrs gSA ea=ky;] uoksUes"kh rjhdksa ds ek/;e ls ikliksVZ tkjh fd, tkus dh izfd;k z dks ljy cukus ds fy, lrr iz;Ru'khy gSA dsUnzh; ikliksVZ laxBu dk mís'; ljdkj dh "fefuee xouZesaV eSfDlee xousZal" ds fl)kUr ds izfr iw.kZr;k izfrc) jgdj ,d lqxe] tokcnsg ,oa ikjn'khZ rjhds ls ukxfjdksa dks ikliksVZ laca/kh lsok,¡ iznku djus dk gSA ',e&ikliksVZ iqfyl ,i' ,oa V~foVj lhvkj,e ¼miHkksDrk laca/k izca/ku½ tSls eap bl fn'kk esa egRoiw.kZ dne jgs gSaA eSaus la;qDr lfpo ,oa eq[; ikliksVZ vf/kdkjh ds rkSj ij 01 vizSy] 2016 esa dk;ZHkkj xzg.k fd;k gSA esjs iwoZorhZ Jh eqDrs'k dqekj ijns'kh th ds usr`Ro esa ikliksVZ lsok us ubZ mpkbZ;ksa dks Nqvk gSA bl fojklr dks vkxs ys tkus dh ftEesnkjh eq>s lkSaih xbZ gSA fulansg ;g ,d egRoiw.kZ vkSj pqukSrhiw.kZ ftEesnkjh gS vkSj eq>s n`<+ fo'okl gS fd ge lc feydj bl fojklr dks vkSj Å¡ph cqyafn;ksa rd igq¡pkus ds fy, fujUrj iz;kl djrs jgsaxsaA

v:.k ds pVthZ la;qDr lfpo ¼ih-,l-ih½ ,oa eq[; ikliksVZ vf/kdkjh Passport Patrika is edited and published by Shri Arun K. Chatterjee, Joint Secretary (PSP) & Chief Passport Officer on behalf of Central Passport Organisation, Ministry of External Affairs, New Delhi.

Editorial Team: Arun K. Chatterjee Sanjiv Aggarwal Editorial Consultant: A. K. Bhatnagar

Address: CPV Division, Ministry of External Affairs, Patiala House Annexe, Tilak Marg, New Delhi-110 001 Tel: +91-11-23387013 Fax:+91-11-23071370

Website: http://passportindia.gov.in E-mail: passportpatrika@gmail.com Creative Team: Shalini Manchanda Mehtani Vipul Popli Design and Publishing Partner : TATA CONSULTANCY SERVICES

Passport Patrika | January – June 2016

03

COVER STORY

Shri D.M. Mulay, Secretary (CPV & OIA), Shri Arun K. Chatterjee, JS (PSP) & CPO and Shri A.K Sobti, Director-PSP, MEA inaugurating the Passport Officers' Conference & Passport Seva Divas 2016

On 24

th

June 2016, Shri Dnyaneshwar M. Mulay, Secretary (Consular, Passsort and Visa & Overseas lndian Affairs) and Shri Arun K. Chatterjee, Joint Secretary (Passport Seva Project) & Chief Passport Officer, inaugurated the fourth Passport Seva Divas and Passport Officers' Conference. The event took place at Ministry of External Affairs, Jawaharlal Nehru Bhavan, New Delhi and was attended by senior officials from Ministry of External Affairs including 37 Regional Passport Officers and TCS representatives.

The fourth Passport Seva Divas was held to mark the enactment of the Passports Act, 1967. The agenda of Passport Officers' Conference 2016 was to review Passport Seva operations during the preceding year and to set the objectives/targets to be achieved during 2016-17.

The address of the conference was delivered by Smt. Sushma Swaraj, External Affairs Minister and Gen. (Dr.) V.K. Singh (Retd.), MoS for External Affairs in the presence of many distinguished invitees.

P

assport Seva Puraskars were given away to officials for exhibiting high degree of devotion towards duty and delivering excellent services to the citizens.

04 Passport Patrika | January â&#x20AC;&#x201C; June 2016

LEAD STORY

fons'k ea=kh Jherh lq"kek Lojkt dk ikliksVZ lsok fnol ij lUns'k

MESSAGE It gives me immense pleasure in felicitating all our Passport issuing authorities in India and in Missions/Posts abroad on the occasion of the Fourth Passport Seva Divas being held on Friday the 24th June, 2016 at New Delhi. The Passport Act, 1967 was enacted on this day granting us the authority of issuance of Passports. The Ministry of External Affairs and its subordinate office, the Central Passport Organization, have every reason to mark and celebrate this event while renewing their commitment towards rendering better passport services in a timely, reliable and efficient manner.

The performance of the Ministry during the last year towards rendering of passport related services has been significant in many ways. More than 1.2 Crore Passport related applications were processed in 2015 recording a growth of 18% over the volume in 2014.

Passport Seva Laghu Kendras have been operationalized in all the capitals of the North Eastern States integrating them into the Passport Seva System. It is a matter of satisfaction that the passport offices are now able to provide appointments within seven days across India. The Ministry has endeavoured to carry passport services closer to the citizens in a big way by organizing a large number of Passport Seva Camps across the country. It is also a matter of appreciation that the Passport offices organized Passport Melas during the weekends to serve the citizens. At the same time, the Ministry has been striving towards easing the process of issuance of Passports through innovative methods.

Our Government remains committed towards the principal of 'Minimum Government, Maximum Governance' while delivering passport related services to our citizens in a convenient, accountable and transparent manner. Launching of mPassport Police app and introduction of Twitter CRM (Customer Relation Management) Platform have been important steps in this direction.

On this important date, let us all renew our commitment towards delivering Passport Services to our citizens with greater dedication, and consideration, and in transparent and professional manner

172, South Block, New Delhi-110011 Tel. : 91-11-23011127, 23011165 Fax : 91-11-23011463

Passport Patrika | January â&#x20AC;&#x201C; June 2016

05

COVER STORY

fons'k ea=kh dk lekiu Hkk"k.k

esjs lg;ksxh jkT;ea=kh] tujy oh-ds- flag] gekjs ea=kky; ds vij lfpo] ikliksVZ vkSj lh-ihoh-] Jh eqys th] la;qDr lfpo ikliksVZ] Jh v:.k pVthZ] Vh-lh-,l- ds lHkh vf/kdkjh x.k vkSj vkt ds bl dk;Zdz e ds dsanz fcanq ns'kHkj esa QSys gekjs ikliksVZ dk;kZy;ksa esa dk;Zjr vf/kdkjh x.kA ge gj ikliksVZ lsok fnol dks ;gk¡ feyrs gSa] fiNys rhu o"kZ ls ;g flyflyk py jgk gS] ysfdu vkt eSa izkajHk bl lPpkbZ ls djuk pkgawxh fd fiNys ,d o"kZ esa ikliksVZ lsokvksa esa ftruk lq/kkj gqvk gS mldh ljkguk vkt ns'k esa pkjks vksj dh tk jgh gSa vkSj ml ljkguk dk Js; dsoy vkidks feyrk gS] blfy, ftruh c/kkbZ;k¡ eq>s ,d lky esa vius lg;ksxh eaf=k;ksa ls] vke turk ls] V~foVj ds ek/;e ls ;k lkeus feydj feyh gSa] oks lkjh c/kkbZ;k¡ eSa vkidh >ksyh esa mMsyrh gw¡ D;ksafd bldk iwjk&iwjk Js; vkidks tkrk gSA fiNyh ckj eSaus ;s dgk Fkk] fd ;s ,d lsok gSa vkSj ge bls lsokHkko ls djs] eq>s yxrk gS fd vkius mls ea=k dh rjg fy;k vkSj lsokvksa esa ftruk lq/kkj gqvk gS oks ea=k mldk dkj.k cukA vkt eSa izkajHk bl lPpkbZ ls djuk pkgawxh fd fiNys ,d o"kZ esa ikliksVZ lsokvksa esa ftruk lq/kkj gqvk gS mldh ljkguk vkt ns'k esa pkjks vksj dh tk jgh gSa vkSj ml ljkguk dk Js; dsoy vkidks feyrk gSA

geus ;g Hkh dgk Fkk fd ge vxys o"kZ rd vius iwoksZÙkj ds ukFkZ bZLV ds lHkh izns'kksa esa vyx ikliksVZ dk;kZy; [kksy nsaxs] D;ksafd tc eSaus dk;ZHkkj laHkkyk Fkk rc rd xqokgVh esa dk;kZy; Fkk vkSj pan fnu igys vkbtksy esa cuk fons'k jkT; ea=kh] Jherh lq"kek Lojkt] Fkk] ckdh 6 jkT; vNwrs FksA vkt eq>s [kq'kh gS ;s ikliksVekuuh; Z vWkfQllZ dkaQzsal ds nkSjku lHkk dks lacksf/kr djrs gq, dgrs gq, fd geus oks oknk iwjk fd;k vkSj iwoksZÙkj ds lHkh izns'kksa esa vc u;k ikliksVZ dk;kZy; [kqy x;k vkSj lc pkyw gks x,] mUgksaus dke djuk 'kq: dj fn;kA vHkh ewys th us nks ckrsa dgha] ,d rks ;s dgk fd fons'k vkt eq>s [kq'kh gS ;s dgrs gq, fd geus oks ea=kky; fons'k uhfr cukrk gS] ysfdu vke vkneh dks oknk iwjk fd;k vkSj iwoksZÙkj ds lHkh izns'kksa esa mlls okLrk ugha gksrk ftruk ikliksVZ lsok ls gksrk vc u;k ikliksVZ dk;kZy; [kqy x;k vkSj lc pkyw gks x,] mUgksaus dke djuk 'kq: gSA ;s iwjh rjg lR; gSA fons'k uhfr ds fo"k; brus dj fn;kA tfVy gksrs gSa fd oks vke vkneh mlesa :fp gh ugha j[krk vkSj i<+s&fy[ks yksxks esa Hkh tks vkykspd gSa] leh{kd gSa ogh rd oks fo"k; jg tkrs gSaA ysfdu fons'k ea=kky; okdbZ esa dkssbZ dke dj jgk gSa] blds nks gh mnkgj.k yksxksa dks feyrs gSa] ,d rks oks tks fons'kksa esa Qals gq, yksx mudh tc enn gksrh gS rks yksxksa dks yxrk gS fd dksbZ dke gks jgk gS ;k fQj ikliksVZ lsok esa tc lq/kkj gksrk gS rks mudks yxrk gS fd gk¡] fons'k ea=kky; esa dksbZ lq/kkj gqvk gSA nwljh ckr mUgksaus dgh fd dbZ ckj gekjh viuh ,fQf'k,alh gh gekjh leL;k cu tkrh gSA bldk rks

06 Passport Patrika | January – June 2016

COVER STORY

,d mnkgj.k eSaus Lo;a ns[kk] eSa fofn'kk ls lkaln gw¡] e/; izns'k ls gekjk ikliksVZ dk;kZy; Hkksiky esa gS] eSa ;gka ls Hkksiky gh tkrh gw¡] fQj ogka ls fofn'kk tkrh gw¡] jkr Hkksiky esa gh :drh gw¡] rks tc eSa fons'k e=akh cuh rks ,d cM+k izfrfuf/k eaMy Hkksiky ds yksxksa dk vk;k vkSj mUgksaus dgk fd] eSe ;gk¡ ds ikliksVZ dk;kZy; dh cgqr nqnZ'kk gS] vc ;s egdek gj pht bZ-bZ-bZ- vk jgh gSA ,sls esa ikliksVZ vkids uhps vk x;k] dqN dfj,A esjh izsl dkQz sal lsok dks loZJs"B lsok ekuuk ;s cgqr cM+k ,d py jgh Fkh mlesa ;s dgk] D;ksafd ;s iz'u mlesa mBk tks pk¡n yxk;k gS vki yksxksa us gekjh dyxh Fkk fd ge fuf'pr rkSj ij ml nqnZ'kk dks cgqr tYnh esa mlds ik=k dsoy vki gSa vkSj ml ik=krk [kRe dj nsaxsA geus iwjk cnyko ogk¡ fd;k] dke ds fy, eSa vkidks cgqr&cgqr c/kkbZ nsrh gw¡A izkjEHk fd;k] y{; ij y{; eSa nsrh xbZA ml y{; dks ogk¡ ds vf/kdkjh iwjk djrs x, vkSj pan fnu igys cfYd o"kZ ds izkjEHk esa tc eSa Hkksiky xbZ] rks ogh izfrfuf/k eaMy nksckjk vk;k vkSj mUgksus dgk fd eSe vkius rks mldh xfr bruh rst dj nh fd ge mlds lkFk dkWi&vi ugha dj ik jgs gSaA eSaus dgk D;k gqvk] cksys] vkids ;gk¡ ls rhljs fnu ikliksVZ fey tkrk gS rks gesa cgqr fnDdr gksrh gS fd igys igys fnu vkds fQj rhljs fnu nksckjk vka,] rks eSaus dgk fd bldk Hkh bykt djsaxsA eSaus eukst th dks cqyk;k tks Hkksiky ds vf/kdkjh gSa vkSj tks bl iwjh 'kkckk'kh ds ik=k gSa fd ftUgksus 40 fnu ds fMys dks 3 fnu ij ykdj j[k fn;kA eSa fo'ks"k 'kkck'kh vkt mudks nsuk pkgwaxhA rks eSaus mUgsa dgk fd] yksxks dks fnDdr vk jgh gS 3 fnu dh rqEgkjh xfr ls rks mUgksusa dgk fd] eSe ge ubZ ckr djrs gSa] lIrkg dk le; nsaxs] ,d lIrkg dk mlesa 5 ofdZx Mst+ gksrs gSa] ysfdu lkFk gh esa ge daT;wej dks pquko djus dh Hkh PokbZl nsrs gSa] fd oks 5 fnu esa ls ftl fnu vkuk pkgs viuh cqfdax djk nsa vkSj lqcg vkSj 'kke tc vkuk pkgs tc mldks lqfo/kk gksa rks ,d vfHkuo iz;ksx geus ogk¡ fd;k fd tgk¡ ge iwjs 5 fnu dk le; ns nsrs gSa] tks vxyk lIrkg gksrk gS vkSj ml ij NksM+rs gSa fd vki crkb, vkidks dkSu lk fnu blesa ls lqfo/kktud gSA ge viuh vkSj ls rkjh[k r; gh ugha djrs vkSj ;g dgrs gSa fd lqcg vkSj 'kke nksuksa le; esa ls tks vki Vkbe Hkh cqd dj yhft, vkSj fnu Hkh cqd dj yhft, viuh lqfo/kk ls vkdj ds ys tkb,A rks bruk cM+k dke gqvk vkSj vHkh vkius ns[kk eSa ftldh ckr dj jgh gw¡ oks Li"Vrk ls vkids lkeus vk;k tc x.ks'k jsMMh ;gk¡ iqjLdkj ysus ds fy;s vk;s] eq>s [kq'kh gS vkidks crkrs gq,] vkidks vkadM+k lqudj gSjkuh gksxh us'kuy ,ojst ls rhu xq.kk ikliksVZ bUgksaus nsus dk dke fd;kA us'kuy ,ojst ls rhu xq.kk rks fdl xfr ij dke gqvk gksxk ogk¡ ftlds dkj.k gekjh 42 fnu dh fMys 3 fnu ij vk xbZ vkSj vc ;s vfHkuo iz;ksx geus fd;kA blfy, eSa vkt ;s t:j pkgrh Fkh fd tc vki yksxks dk ls'ku gks rks ,d izeq[k ls'ku bl ckr ij gks fd csLV iSzfDVl geus D;k&D;k viukbZ gSa] us'kuy ,ojst ls rhu xquk xfr ij D;k&D;k iz;ksx geus fd, gSa] rkfd oks ,d dke gqvk gS] ftlds dkj.k 42 fnu nwljs ds fy;s vuqdj.kh; cusa vkSj mldk dk fMys rhu fnu ij vk x;kA ikyu ge nwljs yksx Hkh dj ldsa rkfd mu vPNh iSzfDVl ds dkj.k ls gekjh lsok vkSj csgrj gks ldsA tSlk eqys th vHkh dg jgs Fks fd ns'k fd 121 djksM+ turk gSa geus 6 djksM+ ikliksVZ vkt rd fn;s gSaA vpkud ls la[;k c<+h gS nks dkj.kksa ls ,d rks cgqr ls Jfed vc xYQ dUVªht esa tks tkus yxsa gS mudh la[;k Hkh c<+ xbZ gS] nwljk vc Hkkjrh;ksa ds cgqr cPps vc ckgj tkrs gSa [https://youtu.be/-JusJ8JifK0]

Passport Patrika | January – June 2016

07

COVER STORY

fons'k jkT; ea=kh th dk vfHkHkk"k.k

gekjs fons'k ea=kh] Jherh lq"kek Lojkt th] ;gk¡ ij cSBs gekjs ,fM'kuy lsdz sVjh] Kkus'oj eqys th] ea=kky; ds lHkh lnL; tks ;gk¡ ij vk;s gSa] ehfM;k ds lnL; tks ;gk¡ ij ekStwn gSa vkSj lHkh fof'k"V gekjs vfrfFk x.k tks vkt ;gk¡ ij ekStwn gSa] vki lc dks ueLdkjA lcls igys rks eSa ikliksVZ lsokvksa ds fy, lHkh tks iz;kljr gSa] dk;Zjr gSa vksj ftUgksusa bl iwjs o"kZ ds vanj ,d u;k dhfrZeku LFkkfir fd;k gS] ,d djksM+ chl yk[k ikliksVZ nsus dk] mu lHkh dks c/kkbZ nsrk gw¡A vkidh lsok,¡ vkSj vkidk dke gekjs ea=kky; dk oks fgLlk gSa tks lc ukxfjdksa dks utj vkrk gS] tks vkils mudh f'kdk;r gksrh gS oks ea=kky; ds izfr f'kdk;r gksrh gS] tks vkils mudks vPNkbZ feyrh gS mlds fy, ea=kky; dks c/kkbZ feyrh gS vkSj dbZ ckj cM+h [kq'kh gksrh gS tc dksbZ V~foVj ds Åij fy[krk gS fd eSaus nks fnu igys ikliksVZ ds fy, vkosnu fn;k Fkk vkSj eq>s ikliksVZ fey x;kA cgqr [kq'kh gksrh gS D;ksafd ;s ,d ,slh lsok gS ftlls ge gj ukxfjd ds fny rd igq¡p ldrs gSaA mldh ekuuh; fons'k jkT; ea=kh] Jh tujy Mk+ oh- ds- flag] ikliksVZ vkWfQllZ dkaQzsal ds nkSjku lHkk dks lacksf/kr djrs gq, leL;kvksa dks nwj dj ldrs gSaA eSa vHkh vka/kz&izns'k ds Hkhekoje esa x;k Fkk] tgk¡ ij gekjk ,d y?kq dsanz] mldk mn?kkVu fd;kA ;s gekjs tks y?kq dsanz gSa muesa tks geus u, 19 tks y?kq dsanz cukus dk fu'p; fd;k Fkk mlesa ls ;g ckjgok¡ FkkA ogk¡ is tks yksxksa ls tc ckr&phr dh tks mudks larks"k feyk ns[k dj fd ogk¡ ij ,d y?kq dsanz [kqy x;k gS rks cgqr vPNk yxk D;ksafd lcdh pkg gS fd tgk¡ ls yksx&ckx vkSj vkt&dy T;knkrj yksx&ckx ckgj tkus ds bPNqd gSa] pkgsa oks Hkez.k djus ds fy, tk,a] pkgsa oks ukSdjh dh ryk'k esa tk,a] pkgsa oks fpfdRlk ds fy, tk,] lcdks ikliksVZ dh vko';drk iM+rh gSA rks blfy, gekjk iz;kl gS fd fdl rjhds ls ge viuh bl lsok dks vkSj c<+k ldsaA dbZ blds ckjs esa ckr&phr py jgh gSa dqN lq>ko vki yksxksa ls vk;s gSa] dqN lq>ko turk ls vk;s gSa vkSj dqN phtsa geus fons'k ea=kh th ls mlds ckjs esa fopkj&foe'kZ fd;k gS] eq>s iwjh vk'kk gSa fd muds ekxZ n'kZu ls vkSj mudh ldkjRedrk ls ge vius bl ikliksVZ lsok dks bruk c<+k ik,axs fd oks lc txg ij QSy lds vkSj lc yksxksa dks mldk Qk;nk fey ldsaA mlesa vkidh Hkwfedk cgqr vge jgsxh vkSj eSa pkgw¡xk fd tks vkius fopkj&foe'kZ fd;k gS] tks vkius fMLd'ku fd;k gS vkt] mlds ckjs esa FkksM+k lk fparu dfj;s] tks phts fudy dj vkbZ gSa muds ckjs esa lksfp,A tks nwljk dksbZ ikliksVZ dsanz vPNk dke djrk gS oks D;ksa djrk gS] D;ksa ogk¡ ij vPNkbZ gksrh gS] mlds ckjs esa lksfp, rkfd ge mu lc phtksa dks ykxw dj ldsa [https://youtu.be/-JusJ8JifK0]

08 Passport Patrika | January – June 2016

COVER STORY Passport Officers' Conference Snapshots

Smt. Sushma Swaraj, External Affairs Minister

Dignitaries on the Dias

greeting the gathering

Shri Arun K. Chatterjee, JS (PSP) & CPO, welcoming

Shri Arun K Chatterjee, JS (PSP) & CPO, welcoming

Gen. (Dr.) V.K. Singh (Retd.), MoS for External Affairs

Shri D.M. Mulay, Secretary (CPV & OIA)

Shri D.M. Mulay, Secretary (CPV & OIA), addressing the conference

Shri Arun K Chatterjee, JS (PSP) & CPO, delivering welcome address

Passport Patrika | January â&#x20AC;&#x201C; June 2016

09

COVER STORY Passport Officers' Conference Snapshots

Shri A.K Sobti, Project Director (PSP, MEA), making a

Shri Golok Simli, Principal Consultant & Head -

presentation

Technology, presenting a technical review

Smt. Shalini Mathur, Project Director (PSP, TCS), presenting PSP overview

Shri Rajesh Dogra, Head-All Indian Business Operations & Citizen Service Delivery (PSP, TCS), presenting PSP operations overview

Shri Bibhuti Bhushan Kumar, RPO Guwahati, presenting

Smt. Geetika Srivastava, RPO Kolkata, presenting

challenges in management of PSLKs

challenges in management of PSLKs

10 Passport Patrika | January â&#x20AC;&#x201C; June 2016

COVER STORY

on public grievance redressal

Shri P. Kumaran, JS (CPV), addressing the gathering on attestation

Shri Anurag Srivastava Director (Finance), MEA, addressing the RPOs

Panel discussion on reducing the pendency at Passport Offices

Shri K. Balamurgan, RPO Chennai, presenting initiatives

Group Photo: Smt. Sushma Swaraj, EAM and Gen. (Dr.) V.K. Singh (Retd.), MoS for External Affairs with Regional Passport Officers

Passport Patrika | January â&#x20AC;&#x201C; June 2016

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COVER STORY

Group Photo: Smt. Sushma Swaraj, EAM and Gen. (Dr.) V.K. Singh (Retd.), MoS for External Affairs with officials from CPV division

Group Photo: Smt. Sushma Swaraj, EAM and Gen. (Dr.) V.K. Singh (Retd.), MoS for External Affairs with officials from Tata Consultancy Services

12 Passport Patrika | January â&#x20AC;&#x201C; June 2016

COVER STORY Passport Seva Puraskars

In recognition of outstanding services rendered by CPV employees and Passport Offices, “Passport Puraskars” have been instituted by the Ministry of External Affairs. The names of the awardees were decided on the basis of recommendations, made by a Working Group on Passport Seva Puraskars. The Passport Offices were categorized on the basis of volume of applications processed by them during the calendar year 2015. The classifications are as under: · · ·

Applications over 4 lakhs : 'A' Category Applications from 1.5 lakhs to 4 lakhs : 'B' Category Applications less than 1.5 lakhs : 'C' Category

The parameters for assessing the performance included the no. of applications processed, productivity, average time taken in issuance excluding the Police Verification (PV) time, average waiting time, appointment cycle, average engagement time, PVR review and disposal of grievances. From each category, individual puraskars were also given to the best performing Granting Officers (GO), Verification Officers (VO), Citizen Services Executives (CSE) & Printer Operators. The parameters for assessing the performance included the no. of working days and no. of files processed. In addition, awards were also given for special achievement, special efforts and to the best performing Police Departments of States.

Best Performing Passport Offices

Best Performing Passport Officials - Cerificate of Special Recognition

Special Awards

Passport Patrika | January – June 2016

13

COVER STORY Passport Seva Puraskars Snapshots 2.

1.

Shri Prasanth Chandran

Shri H.S. Gill

3.

4.

Smt. Geetika Srivastava

Shri S. Sasikumar

6.

5.

Shri P. V. Mathew

Shri Vimarsh Aryan

7.

Shri Anurag Sharma

14 Passport Patrika | January â&#x20AC;&#x201C; June 2016

8.

Shri Anil Rao

COVER STORY Passport Seva Puraskars Snapshots 9.

Shri Tajender Singh Luthra

10.

Shri Rakesh Aggarwal

11.

Shri P. S. Karthigeyan

12.

Shri Sanjiv Aggarwal

13.

Shri S.K. Muthreja

14.

Shri Raghu Ramakrishnan

15.

Shri Vivek Kumar

16.

Shri K. Sudhakar

Passport Patrika | January â&#x20AC;&#x201C; June 2016

15

COVER STORY Passport Seva Puraskars Snapshots 17.

Shri G.G. Reddy

18.

Shri D. Thanigaivelu

20.

19.

Smt. B.B. Waghela

Shri J.S. Christian

21.

22.

Shri A.K. Nijampurkar

Shri Mohd Asif

23.

Shri Ashu Kumar

16 Passport Patrika | January â&#x20AC;&#x201C; June 2016

24.

Shri Virendra K Sharma

COVER STORY Passport Seva Puraskars Snapshots 25.

26.

Smt. Gloriya Chauhan

Shri Anil Devnath

27.

Shri Amit Kumar

Group Photo: Smt. Sushma Swaraj, EAM and Gen. (Dr.) V.K. Singh (Retd.), MoS for External Affairs with winners of Passport Seva Puraskars, 2016

Passport Patrika | January â&#x20AC;&#x201C; June 2016

17

SENIOR LEVEL APPOINTMENT

Shri Dnyaneshwar M. Mulay appointed as Secretary, (Consular Passport and Visa & Overseas lndian Affairs), Ministry of External Affairs

Dnyaneshwar Mulay joined the Indian Foreign Service in 1983. He was educated in Kolhapur and Mumbai. His Bachelor's Degree in English Literature from Shivaji U n i v e r s i t y, K o l h a p u r w a s followed by Master's Degree in Personnel Management from Mumbai University. Besides ser ving at the Ministry of External Affairs in New Delhi, he has also contributed to work in I n d i a n M i s s i o n s i n To k yo, Moscow and Port Louis. He served as Minister in Damascus and was India's longest serving High Commissioner to Male (Maldives) from April 2009 to March 2013. In New Delhi, he did diverse assignments at Ministry of Commerce & Industry and Ministry of Finance and served as Advisor in the Cabinet Secretariat. Ambassador Mulay was Consul General of India in New York from April 23, 2013 to February, 2016. He was promoted to Grade-I of Indian Foreign Service on 5.9.2016 and took charge as Secretary (Consular, Passport, Visa and Overseas Indian Affairs) on 7.11.2016.

He is an award winning writer in Marathi and Hindi, and has contributed several books that have been translated into Arabic, Urdu and Dhivehi. He has keen interest in Education, Environment (particularly water security) and socio-economic issues. His book Maati Pankh Ani Aakaash is a prescribed textbook at North Maharashtra University.

He started several innovative initiatives as Consul General of India in New York. These included a unique outreach programme namely 'Consulate At Your Doorstep', the monthly lecture series 'Media India' and 'Swachh Consulate' which received commendation from the Ministry of External Affairs.

In his current charge as Secretary (CPV&OIA), Shri Mulay is keen that passport services within India are easily accessible to every Indian citizen and similarly the Indian visa process is made more efficient. With his vast experience in dealing with Indian diaspora, he is working for stronger and deeper engagement with the diaspora.

18 Passport Patrika | January â&#x20AC;&#x201C; June 2016

Passport Seva Project under Shri Muktesh K. Pardeshi

S

hri Muktesh K. Pardeshi has been the longest serving Chief Passport Officer for the period Oct 2010 â&#x20AC;&#x201C; Mar 2016. He was also handling the role of Joint Secretary (PSP). He joined Indian Foreign Service in 1991 and has served on diplomatic assignments in Jakarta, Geneva, Kathmandu, Bogota and Mexico City. He has now been appointed as Ambassador of India to Mexico.

D

uring his tenure as JS (PSP) and Chief Passport Officer, Passport Seva began its journey from Pilot rollout to implementation across 77 PSKs, attached to 37 Passport Offices in India.

Shri Arun K. Chatterjee appointed as Joint Secretary (PSP) and Chief Passport Officer, Ministry of External Affairs

I

n April 2016, Shri Arun Kumar Chatterjee took over as Joint S e c r e t a r y ( Pa s s p o r t S e va Project) & Chief Passport Officer in the Ministry of External Affairs, Government of India.

S hri

Chatterjee joined the Indian Foreign Service in 1992 and has served on diplomatic assignments in Seoul, Geneva and Almaty. He has also served as Under Secretary/ Deputy Secretary (East Europe), Director (Finance), and Director/ Joint Secretary (CNV & I) and Chief Vigilance Officer of the Ministry of External Affairs.

PUBLIC NOTICES & ADVISORIES

Ministry of External Affairs further liberalizes Police Verification procedure for passport issuance and launches a Mobile App to cut delays in submission of Police Verification Report

Police Verification (PV) has been an integral part of Passport issuance process since its inception. The modalities of police verification have undergone various changes from time to time, whereas the principles have remained the same i.e., ascertaining the applicant's identity, citizenship and absence of criminal antecedents. Under the Passport Seva Project, the Ministry of External Affairs has streamlined Police Verification System for passport issuance by digitally integrating 685 of 731 Police Districts in the country.

This has led to overall reduction in the number of days taken to complete police verification process to 34 days in 2015, as against 42 days in 2014 and 49 days in 2013.

2. In order to further improve and liberalize Police Verification procedure for passport issuance, the Government has decided that henceforth normal passport applications of all first time applicants furnishing Aadhaar, Electoral Photo Identity Card (EPIC), Permanent Account Number (PAN) Card and an affidavit in the format of Annexure-I will be processed on Post-Police Verification basis, enabling faster issue of passport, without payment of any additional fees, subject to successful online validation of Aadhaar number. In addition, EPIC and PAN card may also be validated, if required, from the respective databases...

3. In addition to the above, Ministry has also launched mPassport Police App for speedy submission of Police Verification Report(PVR). The App would facilitate the field level verification officers to directly capture the PV report into the system digitally. With the launch of this App, the need to download and print the physical Personal Particulars Form and questionnaire would no longer be required resulting in paperless end-to-end digital flow of the PV process, further reducing the time required for completion of PVR, within the desired time limit of 21 days.

4. The issuance of passports and travel documents is the most visible citizen-centric service rendered by the Ministry of External Affairs. During the year 2015, 1.20 crore passport and related services were rendered by Passport Offices in India and the Indian Missions/Posts abroad. There is an increase of 21% over 2014 in the number of services rendered. As on 31st December 2015, approximately 6.33 crores Indians held valid passports.

Five Day Appointment Window for citizen's convenience

T

he applicants for passport related services have to fillup their personal particulars online, pay requisite fee and schedule appointment through Passport Seva system before they physically visit a Passport Seva Kendra (PSK) for further processing of their application.

Currently, the appointment is assigned by the Passport Seva system based on its availability and on First-InFirst-Out (FIFO) basis.

2. To further facilitate the applicants, the Ministry has implemented a solution, whereby applicants can book their appointment as per their choice. The new provision would allow applicants to choose any appointment date from the earliest five available dates (working days), while scheduling /rescheduling an appointment for Passport related services.

3. To avail the facility, applicants may fill-up their personal particulars online and click on “Pay and Schedule Appointment link”. After the selection of p ay m e n t m o d e e i t h e r t h ro u g h d e b i t /c re d i t card/netbanking or through challan mode, an applicants will be redirected to Appointment screen.

They may choose any of their preferred PSK under the jurisdiction of the respective Regional Passport Office (RPO). At the next step, an applicant will be redirected to Pay and Book Appointment Screen allowing them to choose a date from the displayed Calendar. The Calendar will highlight latest five days available for the selected PSK as depicted above.

[For more details refer to notice/circular, dated 25th January 2016 at the Passport Seva Portal www.passportindia.gov.in]

[For more details refer to notice/circular, th dated 25 January 2016 at the Passport Seva Portal]

Passport Patrika | January – June 2016

19

EVENTS

Parliamentary Committee Visits

P

arliamentary Standing Committee on External Affairs, headed by Dr. Shashi Tharoor, Hon'ble Chairman alongwith other Members of Parliament visited Passport Seva Kendras located at Kolkata, th th Chennai and Puducherry between 30 May 2016 to 4 June 2016.

The Committee reviewed the PSK operations in terms of services delivered to the citizens and expressed satisfaction at the progress made in recent years.

Minister of State for External Affairs inaugurates Passport Seva Laghu Kendra (PSLK) in Bhimavaram, Andhra Pradesh

M

inister of State for External Affairs Gen. (Dr.) V.K. Singh (Retd.), inaugurated Passport Seva Laghu Kendra in Bhimavaram on 22nd June 2016. Speaking on the occasion, Gen. (Dr.) V.K. Singh explained that it used to take three to four months to get a passport in the past but now, any person could get a passport in 10 days due to the steps taken by the government. He further added that the new passport office would benefit people from twin Godavari districts and Krishna. It would cater to the needs of 100 applicants per day and the number could be increased as per the demand. It would take only three days for the renewal of the passport, if all the details are correct.

Explaining the need to open a new passport office in Bhimavaram, the Minister said that one lakh people had applied for passports from the twin Godavari districts in the last one year, compared to two lakh people from Srikakulam, Vizianagaram, Visakhapatnam, Yanam and Guntur districts.

20 Passport Patrika | January â&#x20AC;&#x201C; June 2016

EVENTS

Finance Minister, Govt. of Bihar visited PSK Patna

Health Minister, Government of Jharkhand visited PSK Ranchi

On

On

st

1 January 2016, Shri Abdul Bari Siddique, Finance Minister, Government of Bihar visited PSK Patna for getting his passport application processed.

He appreciated the services rendered at PSK.

14th January 2016, Shri Ramchandra Chandravanshi, Health Minister, Government of Jharkhand visited PSK Ranchi for getting his passport application processed. He appreciated the services being rendered at PSK.

Officer Trainees (OTs) of IFS 2015 batch visited PSK Herald House Press Meet at RPO Bhopal

O

st

n 1 January 2016, RPO Bhopal organised a press meet during which he highlighted the achievement made during 2015 with focus on reduction in number of days for appointment availability.

On 10

th

February 2016, a team of 32 Officer Trainees of IFS batch 2015 visited PSK Herald House. They were given an overview of the Passport Seva Project and a walk-through of the PSK operations by RPO Delhi.

Ambassador of India to Denmark visited PSK Lalbagh

On

12th January 2016, Shri Rajeev Shahare, Ambassador of India to Denmark, visited PSK Lalbagh. RPO Bangalore gave him a walk-through of the PSK. He expressed his appreciation to the team for delivering excellent services at the PSK.

Delegation from TCS US legal team visited PSK Herald House

On 16

th

February 2016, a delegation from TCS US legal team visited PSK Herald House. They were given a walk-through of the PSK operations.

Passport Patrika | January â&#x20AC;&#x201C; June 2016

21

EVENTS

RPO Madurai conducted press meet in PSK Madurai

Joint Secretary (PSP) & Chief Passport Officer visited PSK, R.K. Puram

On 1

On 25

st

March 2016, RPO Madurai conducted a press meet in PSK Madurai. A total of 30 media personnel from the vernacular media attended the meet which gave Passport Seva a massive coverage.

Shri Ratan Tata visited PSK Lower Parel

On 18

th

April 2016, Shri Ratan Tata, former chairman of Tata Group visited PSK Lower Parel to get his passport reissued. He was extremely happy with the services and appreciated work being done at PSK.

th

April 2016, Shri Arun K. Chatterjee JS (PSP) & CPO, visited PSK R.K. Puram to get an overview of the passport services being delivered at PSKs.

23 Member Delegation of Group A and B Government officers visited PSK Herald House

On 27

th

April 2016, a delegation of 23 officials of Group A & B visited PSK Herald House. The visit was part of a five day training programme on Good Governance organised by The Institute of Secretarial Training and Management (ISTM), Government of India. The delegation was given a walk-through of the PSK operations.

MBA students visited PSK Herald House

On 1

st

and 5th April 2016, a batch of MBA Students from HMR Institute of Technology and Management, Delhi visited PSK Herald House. They were given a walk-through of the PSK operations by the Cluster Head, PSP, TCS.

22 Passport Patrika | January â&#x20AC;&#x201C; June 2016

Joint Secretary (EG & I T) visited P S K Saligramam

On 28

th

April 2016 Shri S.K. Verma, JS (EG & IT), MEA, visited PSK Saligramam. He was given a walkthrough of the PSK by Regional Manager (TCS).

Mr. Verma held a meeting with MEA officials and discussed various aspects of operations. He appreciated the high standards being maintained in service delivery at the PSK.

EVENTS

British Deputy High Commissioner visited PSK Saligramam

On 21

st

May 2016, Shri Bharat Joshi, British Deputy High Commissioner and Mr.David Cooper, Third Secretary and Immigration Liasion Manager visited PSK Saligramam.

The delegation was given a walk-through of the PSK.

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cjsyh Secretary (CPV & OIA) visited PSK Shimla

On

8 th June 2016, Shri Dnyaneshwar M. Mulay, Secretary (CPV & OIA) along with RPO Shimla Mr. Parveen

cjsyh

Mohan Sahai visited PSK Shimla to get an overview of the Passport Services being delivered.

Workshop conducted by RPO, Ghaziabad

O

n 11th June 2016, RPO Ghaziabad conducted a workshop which was attended by PSK and Government staff. The agenda of the workshop was to discuss various challenges faced during PSK operations and to streamline the passport process

f'keyk Passport Patrika | January â&#x20AC;&#x201C; June 2016

23

CAMPS & MELAS

With the help of passport seva camps organized in the areas situated far away from the PSKs and passport melas conducted during the weekends or on non-working days at different PSKs across India, a large number of appointments were made available for the citizens which helped in reducing the appointment availability time and expanding its reach.

During the period January – June 2016, a total of 33 Camps and 98 Melas were conducted in which a total of 71,921 applications were processed.

Details of Passport Seva Camps held during January – June 2016

24 Passport Patrika | January – June 2016

CAMPS & MELAS

Details of Passport Melas held during January – June 2016

Passport Patrika | January – June 2016

25

Media & Public Outreach

2 3

1 4 6

5

8

7

10

9

26 Passport Patrika | January â&#x20AC;&#x201C; June 2016

Media & Public Outreach

1 2 3 5 4

7 6 10

8

9

Passport Patrika | January â&#x20AC;&#x201C; June 2016

27

Voice of People Citizen Feedback

In the Passport Seva Project, various channels used for feedback collection are as follows: a) Feedback forms filled at PSKs b) Touch screen facility installed at select PSKs c) E-mails received at PSP Helpdesk d) Online through the Passport Seva Portal e) Call Centre PSK-wise Overall Citizen Satisfaction Index

Collection of feedback is done on the following four parameters: a) b) c) d)

Cleanliness and ambience Courtesy Efficiency / service delivery Overall Experience

This section presents citizen satisfaction gathered over 33.61 Lakh+ citizens during January - June 2016.

100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Cleanliness and Ambience

Courtesy

Excellent

Efficiency

Good

Poor

Overall Experience

Average of 99.82 % Citizen Satisfaction level overall for all PSKs.

Citizen Speak (January - June 2016) VIP Feedback • I wish all government offices could be like this.

Javed Akhtar, Lyricist & Script Writer, Bollywood Films, PSK Mumbai, 9th May 2016 •

Very neat and tidy. th

Adi Godrej, Chairman, Godrej Group, PSK Mumbai, 4 February 2016 Citizen's Comments - Appreciative/Positive • I was happily amazed to receive special attention as I was procuring a passport for my 3 months old son. Thanks a lot.

Vidyuth Achuth, Coimbatore (22nd April 2016) • The whole process was very fast. There was a very good co-ordination between all the sections/counters. It took me only 50 minutes to complete the entire process.

rd Anish Gaush, Guwahati (3 February 2016 )

1

1) Mahesh Bhupati 2) Rani Mukherji 3) Shobha De 4) PT Usha 5) Malaika Arora

28 Passport Patrika | January – June 2016

2

3

4

5

Employees Corner

Passport Patrika | January â&#x20AC;&#x201C; June 2016

29

Employees Corner

30 Passport Patrika | January â&#x20AC;&#x201C; June 2016

Employees Corner

Passport Patrika | January â&#x20AC;&#x201C; June 2016

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to

Passport Patrika | July â&#x20AC;&#x201C; December 2015

Passport

Patr ka

2016

A bulletin of Passport services in India

EVOLUTION OF PASSPORT CHRONICLES

- Upgradation of Passport Services in the North - East

PASSPORT PATRIKAS in the last 7 years

- Passport Seva 2015: Year at a Glance

- Growth Story of Uttar Pradesh

Jan-Jun 2015

Jul-Dec 2015 Passport Patrika | July - December 2013

Passport

Patr ka A bulletin of Passport services in India

- Year 2013 at a glance - Passport Seva Camp at Farrukhabad - Reach of mPassport Seva app extended - SMS Service launched

Passport Services Growth Path(in lakh)

)

ed

ct

je

ro

(P

Growth Innovation nience Citizen Conve Reach Extended on Transformati Process e

e-Governanc

Jan-Jun 2013

Jul-Dec 2013

Jan-Jun 2014

Jul-Dec 2014

Oct-Dec 2011

Jan-Mar 2012

Apr-Jun 2012

Jul-Sep 2012

Oct-Dec 2012

Feb 2010

May 2010

Sep 2010

Jan-Jun 2011

July 2009

from

2009 Ministry of External Affairs Government of India

In partnership with

www.passportindia.gov.in Toll free 24x7 Call Centre:1800-258-1800

Jul-Sep 2011