The Stylus- Volume 126, Issue 2

Page 1

s u l y t S e h T

Volume 126

2020-21

ISSUE

#2

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A student publication of Park University since 1895

FB: ParkUniversityStylus stylus@park.edu February 19, 2021

Cause of nationwide system outage under investigation Shelby Adkins Editor-in-Chief On Dec. 3, 2020, Park University experienced a nationwide system outage that took out its administrative systems, phones, MyPark intranet and more. The cause of the outage, which took over a month to fully restore, is currently under investigation. According to Brad Biles, Park University’s director of communications and public relations, answers as of now are scarce. “While the investigation is making progress, we do not have all the facts or, most significantly, the conclusions that would address the heart of the incident,” Biles explained in an email. The system outage resulted in problems accessing administrative systems, MyPark, Citrix, eProcess and phones according to Park University’s website, an outage that was not fully restored until Dec. 30. “While it did take time to restore the network, I am not certain it took an inordinate amount of time,” Biles wrote. “Unlike, say, a power restoration, a network restoration involves the arduous task of examining every file on our system to ensure it is intact.” Although Biles felt the restoration process was not out of the ordinary, some students expressed their concern about the length of the process. Several posts appeared on the Park University Facebook page expressing concern. People asked what caused the outage in the first place and what fail safes were in place for this event. “Regarding the measures in place

before and after this event, Park University is continually learning, adapting and evolving, particularly when it comes to resiliency,” Biles explained. “We wouldn’t ever go into specifics, but, just like a college student, we always aim to be smarter today than we were yesterday.” Biles also spoke to the university’s resiliency in time of crisis. “Part of our resiliency meant that much of Park University’s daily operations were unaffected by the event. Students continued to have access to classes and faculty online, the Park University team developed workarounds for several major elements of the network to benefit students and we had a fantastic virtual graduation ceremony,” Biles wrote. But, this was not the case for all students. For Park University Professor of Public Administration Laurie DiPadovaStocks, the outage had a large impact on her student’s ability to complete their final assignments of the semester. “I was teaching two courses in the Canvas shell, both classes had ebooks,” DiPadova-Stocks explained in an email. “With the network shutdown, students were unable to access their books, and it was near the end of the term. This posed difficulties.” DiPadova-Stocks explained that the lack of access to ebooks forced some of her students to rent the books on Amazon in the final week of the semester. “The university is working hard to minimize costs of textbooks, and free ebooks are promising. That said, the network shutdown showed vulnerabilities in this regard,” she wrote. Many professors and students

PHOTO COURTESY/Jeff Roberts experienced hardships through this network outage, but for professors like John Hamilton, chair and associate professor of criminal justice, the impacts were minimal. Hamilton expressed his largest obstacle of this event was in submitting final grades and preparing for the next semester. “We are also trying to get prepared for the next semester in regard to the planning of classes and enrollment for the next semester because we have to begin to decide, which classes to we hold and which classes do we not hold because of enrollment or other issues,” he said.

See System Outage on page 8

In This Issue: News...................1 Opinion..............2 Covid-19.............3 Campus Life.....4-5 Features............6 Sports................7 Campus Life......8


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