THE CHAMBER REPORT
SETTING THE TABLE
THE
READING LIST Reviewed By: Patrick Bosley 3rd Generation Owner, Moonlite Bar-B-Q Inn
AUTHOR: DANNY MEYER
Overview: A modern parable on customer service based on a mix of common sense and autobiography. (Push through the first chapters; it picks up steam around Chapter 4).
Moonlite agree
The Takeaway: 1) Danny points out, it’s human nature for people to take precisely as much interest in you as they believe you’re taking in them.
employee level,
2) There is no stronger way to build relationships than taking a genuine interest in other human beings and allowing them to share their stories. When we take an active interest in the guests at our restaurants, we create a sense of community and a feeling of shared ownership.
job skills, but
that this must happen not just at the manager level, but at the too. Hiring the right people for not just their also their fit into the restaurant family, is important. Try asking your customer where they are from or what brought them in today. The opportunity to make someone feel special is all around you, just look under the rocks.
Being a family owned business, Moonlite really gets this. Our customers often talk about the restaurant as if it is theirs. They can’t wait to share it with their friends. It is more than just the food, it is about them feeling important and a part of something. Danny Meyer and
Remember to listen, it can make a connection. Hospitality can exist only when there is human dialogue. Don’t just greet; be a part of their community and they will be a part of yours.
BY THE NUMBERS OWENSBORO REGIONAL
FARMERS’ MARKET SATURDAYS APRIL - OCTOBER 8AM - 1PM (TRIPLETT LOCATION) WEDNESDAYS MAY - AUGUST 1:30-5PM (OWENSBORO HEALTH REGIONAL HOSPITAL)
35
booths on average during peak season (June-July) with guest vendors, food trucks, student groups and community organizations.
100,000+ 30
pounds of produce
vendors
28 50+ 1000s Saturdays from April - October
varieties of produce
of visitors
Located at 1205 Triplett Street, Owensboro Regional Farmers’ Market is a community supported farmer’s market that provides local access to farm fresh products, a resource for a healthier lifestyle, and education concerning food and sustainable agriculture.
8
GO CHAMBER . SECOND QUARTER 2017