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elfocus helps Communication Service Providers (CSPs) transform their business, allowing them to improve competitive positioning and ultimately their performance. We have been solving CSPs’ business challenges over the past 15 years, combining a deep telco business knowledge with the understanding of the different technologies. At the core of our offering is a consolidated BSS/OSS customer-centric architecture, anchored in solid IT principles and leveraged by a vast experience in deploying and integrating best of breed solutions and our own product portfolio. Celfocus’ vision, best practices and most importantly, the experience and learnings from helping CSPs across the globe have demonstrated, time and time again, to be effective and pivotal in enabling the journey to cross the digital transformation chasm. Our solutions have broad coverage and have proven to achieve all mission critical requirements: reliability, flexibility and scalability. Celfocus’ track record includes the delivery of tactic as well as strategic projects and transformation programmes. The team is comprised of highly trained systems architects, business analysts and consultants, with extensive hands-on experience in critical information systems that specialise in business intelligence, business and operational support systems, internet of things, IPTV, online, retail & mobile, and next generation intelligent network applications and services. Serving a global client base in more than 25 countries, Celfocus delivers high tech transactional services, consulting and technology services, systems integration and managed services.
du and Celfocus joined forces in 2006, when the operation was first launched. Since then, we’ve provided local support, with dedicated teams, enabling du’s capabilities to better serve its customers and streamline its operations. Celfocus’ core set of IT architecture principles introduced in CRM unification and order management transformation projects helped shape du’s ecosystem and its overall design to meet business needs, define roles and responsibilities for each component system and how these systems would interact. The benefits from this approach were paramount in the preparation for the journey to digital transformation. Bound by a shared ambition and goals, Celfocus has championed du’s vision to enhance UAE’s people, homes and businesses life, anytime, anywhere, by deploying du’s systems such as: customer relationship management, enterprise architecture integration, data warehouse, order management, incentive compensation management and more recently du sales portal (an innovative and comprehensive web portal solution for retail stores and dealers). du stands for innovation, service and quality in the Middle East, providing a truly unified service that comprises mobile and fixed telephony, broadband connectivity and IPTV services to both the enterprise and consumer market. A reference for the region but also for the telecommunication world. Markets evolved, new technologies were introduced and business models emerged but, amid all these changes, something remains the same: Celfocus’ commitment to du. We can’t wait to see what the next 10 years have in store.
www.celfocus.com