Domo

REINVENTING THE SUPPLY CHAIN WITH DATA

UPS® Delivers: Solving Problems With Domo

In his 33-year tenure, Jeff McCorstin has had

forwarding division of UPS®, Jeff is tackling his

an undeniable impact at UPS®, leading supply

next big ambition – bridging the data gaps that

chain strategies to improve logistics outcomes

universally stunt advancements in the supply

for customers around the world. Today, in

chain industry.

his role as president of the global freight

Jeff and his team recently selected the cloudnative data experience company, Domo, to help modernize the data strategy at UPS® and champion a new future for supply chain logistics. Jeff and Domo’s Chief Analytics Officer and SVP of Customer Success, Mark Maughan, sat down together to talk about how they plan to uplevel the UPS® customer experience and sharpen its competitive edge in a famously commoditized industry.

Mark: You have an impressive tenure in the

By leveraging Domo alerts, we can promptly

supply chain and logistics industry. What have

identify potential delays or disruptions, allowing

you learned are the most important factors

us to take immediate action and mitigate custom-

to success?

er impact. This not only helps us maintain efficient

Jeff: Success in this industry requires the right

operations but also enables us to provide our

people, tools, technology, and processes. I’ve

customers with accurate delivery information.

always leaned into tools and technology to arm

With precise delivery dates, our customers can

our people around the world to make informed

plan their staffing resources accordingly and

decisions. I follow a "head, heart, and hands"

effectively communicate with their own customers.

leadership model: being strategic, innovative,

This immediate access to data not only bolsters

future-focused, and a complex problem-solver

our operational agility and customer service but

(head); inspiring others and fostering collaboration

also enhances our overall value proposition and

(heart); and delivering results, being accountable,

widens our competitive advantage in the industry.

being agile, and building effective teams (hands).

Mark: What business challenges were you try-

Data is the common tie between these traits and

ing to solve at UPS® when you started pursuing

leveraging it in the complex world of supply chains

a new approach to data?

is crucial. We mine it for insights, use it to predict

Jeff: The scale at which logistics data is siloed in

trends, and turn it into efficiencies that give us

this industry is a significant barrier to bringing

a competitive edge. As we look ahead, our data

it into the future, and I see so much potential in

strategy becomes increasingly vital. Machine

breaking down those walls. The complexity and

learning and emerging technologies will be instru-

fragmentation of data across systems limits our

mental, but only with a robust data strategy in

view of the full end-to-end supply chain, and

place. This understanding led us to Domo, aligning

the manual processes, paper-based inefficient

with our vision of a future where data forms our

operations, and overreliance on Excel and static

operational backbone.

rearview mirror reporting tools create bottlenecks,

Mark: Why is direct access to data important -

limit data flow and hinder decision making.

especially in supply chain logistics?

Our collaboration with Domo allows us to pull dis-

Jeff: Direct access to data enables us to make

parate systems together in a single platform and

informed and timely decisions, resulting in better

provides us with real-time dynamic data. Domo

overall operational performance. It allows us to

not only addresses our immediate challenges but

proactively identify and address bottlenecks in our

also allows us to manage data effectively to hit our

customers' supply chains, working collaboratively

Key Performance Indicators and influence growth

to find solutions. Using data, we can anticipate

and innovation. By providing the right tools and

and minimize the impact of exceptions that may

empowering our teams to quickly adapt to the

arise in global supply chains.

changing landscape, we can set new standards

At UPS®, we are constantly searching for ways

“We plan to embed Domo's

to add value while decreasing costs, and this

analytic capabilities into

collaboration will give us value we can pass on

our existing customer-facing applications, so customers can have access to real-time data

to our customers.

Mark: What outcomes do you expect from reinventing data strategy for Global Freight Forwarding at UPS®?

and insights alongside us.”

Jeff: Our ultimate goal is to create more efficiency

Jeff McCorstin, UPS® President

and value for our customers, and we’re already

Global Freight Forarding

beginning to move the needle.

For example, we’ve freed up hours of our opera-

for operational excellence and better serve our customers in a fast-paced industry.

Mark: What makes Domo the right provider to help you champion these changes?

tors’ time each day by automating processes that were historically manual. We’ve also improved our real-time decision-making capabilities through a custom-designed dashboard that drills into important data with ease. In both cases, we were

Jeff: What sets Domo apart is its ability to deliver

enjoying the outcomes within days, compared to

rapid time-to-value. We had been working with

weeks and even months we’ve experienced with

other BI and analytics vendors in the past, but we

other vendors.

were not achieving the level of speed and efficiency that we needed, particularly in reporting. With Domo, we found a solution that delivered value within two weeks, while still ensuring data integrity and protection.

We’re looking forward to extending these benefits to more of our employees, and to our customers by integrating Domo into their UPS® experience. What truly sets Domo apart from our past collaborators is how easy it is for everyone to build and access

Because the supply chain industry typically

business insights. Our citizen developers do not need

measures project timelines in months and years,

a technology background to learn and use Domo.

Domo’s pace is a refreshing shift, and feels like a catalyst for our journey towards "grown-up analytics." Already, this collaboration has enabled us to make data-driven decisions in real time and drive meaningful change across our entire organization – from our front-line operators to the C-Suite. Domo's solution provides the agility and flexibility we need to meet our evolving business needs. We like to manage our business by the clock and not the calendar, and Domo allows that speed and agility.

Mark: How will your customers benefit from the real-time data access they’ll get through your collaboration with Domo?

Jeff: We want to provide customers with a level of unprecedented visibility and understanding of the commercial and transactional components of their relationship with UPS®. To do this, we plan to embed Domo's analytic capabilities into our existing customer-facing applications, so customers can

have access to real-time data and insights along-

With Domo as our collaborator, we’ve identified

side us. We want to collaborate with customers

numerous use cases and innovative ways to

to highlight inefficiencies and ways they can drive

leverage data to improve our internal operational

down their transportation costs. We also want to

processes and capabilities as well as the supply

proactively address problems in collaboration with

chain experience for our customers...and for theirs.

our customers, so we can manage disruptions and

Gaining access to previously unavailable data and

provide the best customer experience.

understanding the interrelationships enhances our

Mark: Now that you have a new data strategy

operational capabilities, and also empowers us to

and fresh perspective on what’s possible, what

meet the evolving needs of the industry.

excites you about the future of the supply chain

As we continue to embrace technology and lever-

and logistics industry?

age data-driven insights, we’re shaping the future

Jeff: What excites me the most is the potential to

of supply chain and logistics, driving continuous

transform UPS Supply Chain Solutions® and Glob-

improvement, and delivering unparalleled value to

al Freight Forwarding’s role in the logistics industry

our customers.

by capitalizing on our data in ways that we never thought were possible.

To learn more visit domo.com/ups

UPS® and Domo: Reinventing the Supply Chain With Data UPS® and Domo are collaborating to reinvent the supply chain with data. By breaking down data silos and providing real-time insights, UPS® is able to make better decisions, improve efficiency, and deliver a better customer experience.

DOMO domo.com/ups PRODUCED BY NORTH AMERICA OUTLOOK MAGAZINE