A love of music and a passion for Customer Service

A Love of Music and a Passion for

Customer Service

As Tina Paradisis reveals, people contain a multitude of talents. She delves into what it’s like to work with Porsche Centre Brighton … while exploring a vibrant music career on the side.

Tina is Porsche Centre Brighton’s Service Concierge, liaising with clients on vehicle servicing needs and welcoming customers to the recently expanded dealership. She sits directly in front of the glass-walled Porsche garage, where customers have a clear view of all the mechanics at work.

“Though there’s been limited foot traffic due to COVID-19 in recent months, the job involves service-focused customer interaction,” she says. “I greet customers and assist our Service Advisors, to ensure exceptional care is taken with every vehicle visiting our facility and customers’ needs are met with every visit.” Tina’s ability to listen to customers is evident in many aspects of her job. “I’m usually the one who answers the phone in the service department, ready to assist with a query or to make a service booking,” she explains.

A self-described lover of people, Tina’s indulgence for staying in luxury hotels and preference for travelling at the ‘pointy end’ of the aircraft has also provided her with a keen appreciation of peerless customer service. “As I’m always looking to contribute to a customer’s Porsche Experience, I never get tired of listening to the feedback from our valued customers and helping people with their service requirements,” she says.

“I can’t thank my team enough for their continued support, teaching me about these amazing vehicles and of course while we evolve our learning in anything we love, we in turn learn more about ourselves.”

C L I C K H E R E T O L E A R N M O R E

C L I C K H E R E T O L E A R N M O R E C L I C K H E R E T O L E A R N M O R E C L I C K H E R E T O L E A R N M O R E

One aspect of Tina’s position offers a great deal of personal satisfaction. “My latest pursuit is making killer lattes for customers,” she confides. “A colleague and I take this so seriously C L I C K H E R E T O after that scene in The Castle – and we soon started doing gigs for schools, charities and corporate events. C L I C K H E R E T O L E A R N M O R E C L I C K H E R E T O L E A R N M O R E C L I C K H E R E T O L E A R N M O R E L E A R N M O R E that we recently did a barista course one weekend to perfect our “After initially just singing, I learned guitar to accompany myself. technique!” Although we started off as all Australians, we gained members from three songs on Spotify, ‘Makes Me Weep’, ‘Maybe’, and her newest coping with the COVID-19 situation by livestreaming their songs, Tina’s relationship with music has evolved over the years. “I considered pursuing a full-time career in music when I was a lot younger – but ended up falling in love, having a family, and travelling overseas instead,” she remembers. Musically, everything really started for Tina when she was living in Nanjing, China, with her husband and two girls for her husband’s work. “I really started singing professionally while living in Nanjing,” she says. “I formed a band with other expats – named ‘The Vibe’ the USA and China as original members moved on. The entire team working for Porsche Centre Brighton has a passion for the brand. “I’ve loved the marque for a long time, as well as having enormous respect for the team I work with and the depth of their knowledge,” Tina notes. “Towards the end of my stay in Nanjing, I started moving away from covers and commenced writing my own songs,” says Tina. “I wrote and recorded eight songs in four months just before leaving China, C L I C K H E R E T O L E A R N M O R E C L I C K H E R E T O L E A R N M O R E C L I C K H E R E T O L E A R N M O R E C L I C K H E R E T O L E A R N M O R E Away from her work at Porsche, Tina flexes her creativity as a album in the works – I’ve got two more recorded ready for release singer-songwriter under the stage name ‘BeNice’. She has released on Spotify, and I’m aiming to record another four tracks this year.” track, ‘Something For You’. Tina’s musical passion has created an interesting convergence Until recently, Tina regularly performed all over Melbourne. “I’m with,” she reveals, “and then I discovered that my colleague Nelson looking forward to returning to performing when everything returns Florindo (a Parts Interpreter at Porsche Centre Brighton) plays to the new normal,” she says. “All the musicians I know have been guitar. So, naturally, we thought we’d play some music together. which has been great fun. “We did a couple of gigs together shortly before COVID-19 struck, “Since restrictions began, I miss going to open mic nights and gigs “Nelson’s guitar playing brings a unique perspective to the music, so with my friends,” Tina continues. “With no performance outlets open, I’m looking forward to performing as a duo and further developing I especially feel for those depending solely on music for their income.” as musicians.”

and have written about 30 songs since then. There’s definitely an between her art and her work. “I was seeking a guitarist to perform so we’re looking forward to picking it all up again,” Tina adds. “I can’t thank my team enough for their continued support and teaching me about these amazing vehicles. Of course, while we evolve our learning in anything we love, we in turn learn more about ourselves.”

Tina and Nelson’s story shows how a congenial workplace can harbour unexpected creative opportunities. Keep an eye out for Tina and Nelson performing near you – and don’t forget to look up ‘BeNice’ on Spotify. •