OP360 Overview

A better way to grow your company

OP360: Outsourcing made personal Owner operated, fast-growing US-based BPO with 3,500+ global employees.

Large enough to support our Fortune 500 clients, nimble enough for early-stage ventures.

Provides omni-channel, 24/7/365 back-office and customer facing solutions.

We offer savings of 50%+ while consistently outperforming US teams.

2006

2007

2011

2021

2022

OfficePartners360 established in the United States

Delivery centers open in India

Cebu, Philippines becomes the largest location

Delivery centers expand to Colombia

Davao, Philippines becomes 2nd largest location

Owner operated OP360 is owned and run by seasoned contact center entrepreneurs/operators, managed by high performing, tenured middle management team and delivered through loyal staff with very low attrition.

We are a challenger BPO that is more nimble and delivers better value than large big box BPOs: ● OP360 treats your customers like they are our customers. Really.

We’ve been there. ● We are big enough to deliver but small enough to care. ● ~ 80% of our clients are PE backed (rapid scaling and cost cutting organizations). ● 2023 Gold Stevie® Award for Sales & Customer Service for the "Contact Center of the Year (Over 100 Seats) - Business Services Industries” category. ●

What we do

Customer Experience

Back Office Support

AI Operations

Content Moderation

We raise the bar in digital customer experience.

We work hard behind the scenes to keep your business running smoothly and your customers happy.

You bring the tech, and we bring the team.

We help curate your customers’ experience and safeguard your brand.

With over 40 million customer interactions every year, and very high satisfaction levels, we’ve got this. ● Customer support including SMS, chat, voice, social and email ● Technical support ● Sales and marketing

● Research ● Bookkeeping ● Software development ● Operational processes ● Inventory management ● Record collection ● Accounts receivable and payable

Clients benefit from our deep understanding of industry best practices.

We offer data labeling for: ● Text / Audio ● Image ● Video ● Sensor ● Map data

Our multilingual, multi-location content moderators flag and address inappropriate content. ● Live video moderation ● Moderation across all media types including text, image, and video

Industries we serve OP360 was founded in 2006 by entrepreneurs who have operated on both sides of the BPO fence.

We leverage this experience and "ownership mentality" to outperform larger BPOs across multiple industry verticals.

eCommerce & Retail

FinTech, Banking & Financial Services

Healthcare Services

Legal

Gig Economy

SaaS

Media & Communications

Real Estate

Consumer Electronics

Travel, Transportation & Hospitality

Gaming

Hardware / Software Technology

Why our partners choose us 1

You won’t get lost. We have "large company" infrastructure but provide the care and attention of a hungry, agile, smaller firm.

When you have meaningful work and a great 2 company culture, the team stays intact and

3%

95%

Staff attrition

Employee satisfaction (ESAT)

94%

50%

delivers on KPIs/SLAs.

don’t let friends work for bad BPO 3 Friends companies and effective scaling through staff referrals is our forte.

staff screening, onboarding, and development 4 Our techniques are highly effective. In 2021 we had 250+ well deserved internal promotions.

Client satisfaction (CSAT)

of new hires are referrals

Flawless transitions and coordination…

We deliver:

360 Transition

360 CollaborationTM

Your customers and internal stakeholders expect seamless, exceptional customer service from Day One. Our proven Transition Team and internal implementation processes will ensure this happens.

Our proprietary tool, 360 CollaborationTM is a distribution portal where we share solutions to recruiting, CX, and training challenges. This has led to many OP360 systems, training, and learning programs being adopted by our clients own internal groups.

The client A Fortune 500 e-commerce company.

Our services

Client case study The partnership began in 2017 with 15 agents.

We now support ~70 LOBs with ~1000 FTEs.

We provide 24/7 support across 70+ business lines including Customer Service, SKU Management, Legal, Content Moderation, Finance, Data Management, and Competitive Intelligence.

From acorn to oak Month over month, OP360 has continued to expand the scope of our services and now provides approximately 1,000 full time staff. Many in areas the client had not outsourced before.

What the client says Quality is top priority “The leadership and the general dedication to ensuring that the team reaches the KPIs have been exemplary.”

“Since the start, OP360 initiated a constant feedback communication loop with the IH stakeholders. Thanks to this approach, the team managed to cut handling time in half.

The team is executing at 101% quality standards and is exceeding expectations.”

“The eagerness to solve issues is optimal and has been extremely helpful to shape the project and draft the improvement areas. Without this type of communication, we could not be where we currently stand. Thank you again and keep up with the amazing work!”

A difference that matters

Culture

Premium talent

It starts with our culture.

Word of mouth works.

We are a meritocracy at heart and celebrate achievement and growth.

Entrepreneurism is in our blood. We encourage resourcefulness, speed, and innovative problem-solving.

Our culture and commitment to local communities attract the best of the best.

Recruiting, developing, and rewarding talented individuals is part of our DNA.

Performance Leadership.

Seasoned management with exceptional staff retention drives higher production and quality for our clients, quicker ramp ups, and lower costs.

Credibility

We live our OP360 values

Engagement

Act with integrity

Work as one, have fun, build energy

Empowerment Commit to employee and client success

Service Transformation Continuously improve and innovate

Make a social impact

We welcome new ideas and perspectives and support diversity and inclusion.

And care about our staff and their communities

“Being in OP360 is one of the best choices in my life.

This company values employees’ opinions and there is great camaraderie.”

Nathalie P.

“A big thanks to this company and the management for the care and support to their employees especially this time of pandemic and crisis. We are very thankful and grateful.”

95% of the employees are satisfied and enjoy working at OP360!

“I appreciate the company for being so resourceful and flexible in these trying times….

I am proud to be part of this growing company.”

Nell T.

Rose B.

Caring about our people gets results

93% Fun at work

84%

Teamwork is valued

83% Supportive leadership

45% Women in leadership roles

Global footprint Ridgefield, CT US headquarters Metro Cebu, Philippines Barranquilla, Colombia

Coimbatore, India

Davao City, Philippines

Not sure about outsourcing or switching BPOs?

We will provide you/your portfolio companies an in-depth assessment of cost and customer optimization opportunities.

Contact us US Corporate Office Ridgefield, CT 06877 info@officepartners360.com www.op360.com (844) 466-7360