Clientcasestudy

The partnership began in 2017 with 15 agents. We now support ~70 LOBs with ~1000 FTEs.

Theclient

A Fortune 500 e-commerce company.

Ourservices

We provide 24/7 support across 70+ business lines including Customer Service, SKU Management, Legal, Content Moderation, Finance, Data Management, and Competitive Intelligence.

Fromacorntooak

Month over month, OP360 has continued to expand the scope of our services and now provides approximately 1,000 full time staff. Many in areas the client had not outsourced before.

Whattheclientsays

Quality is top priority

“The leadership and the general dedication to ensuring that the team reaches the KPIs have been exemplary.”

“Since the start, OP360 initiated a constant feedback communication loop with the IH stakeholders. Thanks to this approach, the team managed to cut handling time in half. The team is executing at 101% quality standards and is exceeding expectations.”

“The eagerness to solve issues is optimal and has been extremely helpful to shape the project and draft the improvement areas. Without this type of communication, we could not be where we currently stand. Thank you again and keep up with the amazing work!”